Trouble shooting Heat Surge Fireplace Inserts
Contents
1. Fan comes on for 20 30 seconds when unit is plugged in Replace heater or any heater circuit wire s found to be Darkened broken or loose Press POWER ON button immediately a beep shut down defective Uplug allow to cool and Retest connectors on heater leads occurs Units with bad heater circuits will not turn on fusible link leads or neutral Examine all wiring on heater circuit Check for continuity lead to MPCB or broken in heater coils no breaks in any coil wire heater coil wires cool down 7 10 minutes before retesting Quick Note A Beep Shut down is a safety feature which guards against overheating Most common causes are restricted air flow at the intake louvers or at heat output vent A dirty slow turning or sticking fan A worn fusible link On M series and Y10 only any bad connections on heater leads neutral lead fusible link leads or a break in heating coils will cause beep shutdown Less often a broken fan relay on MPCB will prevent fan from turning on and cause beep shutdown Bad 15 amp reset button Bypass reset button and or tip switch Connect cord When MPCB powers up test unit on high heat If run time and or tip switch directly to tip switch or MPCB Check wire insulators for exceeds previous tests replace reset Bypass test will work for Non Beep Shut discolor loose or corroded connections tip switch too Retest Down Unit shuts off Darkened loose or discolored Replace tip switch wires if found to be darke2. Quick Note Pull out thermocouple from MPCB to test heater With thermocouple disconnected unit should have both low and high heat without limitations The potentiometer is usually the defective part Rarely is the thermocouple bad but if a new thermostat doesn t work then replace thermocouple too 40W lights or LED not lighting Check bulbs Check 110 120vac at socket and on MPCB If power out from MPCEB is okay change light bulbs or LED If Check 12vdc at 2 pin LED connector on MPCB no power out from MPCB replace MPBC Syncro motor not turning or Check 110 120vac at syncro motor and on MPCB Check Replace syncro motor if power out of MPCB is okay Replace Flame Issues No gt l l disconnected from flame syncro to flame rod tube coupling MPCB if no power out on MPCB light or moving flame rod tube jumpy or backward flame Syncro motor turning Flames are going down into logs instead of up from logs Replace syncro motor Lights stay on when unit is backward off Bad MPCB will keep 40w lights Check for 110 120vac at light connections on MPCB when Replace MPCB on when unit is off but still unit is off plugged into outlet Quick Note Grinding banging squeaks and case vibration are usually caused by motors Heater fans syncro motors and flame tub rod rotation are most likely to produce noise and vibration complaints Look to snycro motor and rotating flame rod tube to cause noise when heat is off The cross fl
3. See the Matrix chart 10 Selling parts to consumers is not recommended Consumers may create more of a problem to themselves when installing parts improperly and not getting the right parts to really fix their problems Most important issue with consumers making the repairs themselves is the liability 11 Heat Surge is here to answer your questions please try to call when it is the most convenient for you and at a time where you can dedicate the necessary time to walk us through your questions from start to finish Please keep in mind that if you put us on hold for any reason during the diagnosis it prolongs and delays our trouble shooting time we have other customers waiting to be helped and phone calls to be returned Put yourself in my shoes when I can t get back to you in a timely manner 12 When in doubt please call Heat Surge Walt 330 244 8161 Heat Surge Fireplace Insert Troubleshooting When the fireplace insert is plugged into a 120vac 60HZ power source an audible BEEP shall emit from the Main Printed Circuit Board M Series model fans will come on for 10 12 seconds then shut off If NO BEEP check following e Verify OUTLET CIRCUIT is ON and in good operating condition e Verify CORD amp PLUG are not damaged or broken e Check amp Press ISAMP RESET SWITCH e Tip unit back amp forth and side to side to ensure TIP SWITCH pendulum is hanging straight down and free e M7 and M8 models have tip switc
4. Try a different circuit In the process of manufacturing certain non harmful lubricants are used which burn off at the initial use of your fireplace e These fumes will not occur after continued use of your fireplace e Inserts that have been in storage or unused for long periods of time may also have an odor upon first start up due to accumulated dust or dirt inside insert 5 na HEAT SURGE 330 244 8161 e Technical support is available weekdays 7 30 to 5 00 EST by calling 330 244 8161 If the line is busy leave your name and number we ll call you back e There are also technical manuals available at www essco net Login using your dealer identification and pass word Go to Resource Center Heat Surge to get the following technical documents and more added throughout the season e Parts Listing With Images pdf e Heat Surge Insert Troubleshooting guide amp FAQ s pdf e Warranty Service Center Agreement pdf e Heat Surge Start Up Kit pdf e Heat Surge Warranty Form pdf e Circuit Board Replacement For Andong ADL 2000M 2007 fireplace insert pdf e Circuit Board Replacement For Andong ADL 2000M 2008 fireplace insert pdf e Circuit Board Replacement For Andong ADL 2000M 2009 fireplace insert pdf e Heat Surge Model X5C Fireplace Insert Service Manual pdf e Heat Surge Insert Identifier Chart pdf e Heat Surge Service Matrix Please be patient while this file loads e Heat Surge Tech Support Contact
5. is critical to maintaining an adequate air flow to properly dissipate and distribute heat generated by IR HEATER ASSEMBLY with FUSIBLE LINK Malfunctioning CROSS FLOW FAN amp MOTOR will cause heat to shut OFF or complete SHUTDOWN of INSERT 3 s HEAT SURGE 330 244 8161 If the INSERT has a THERMOSTAT POTENTIOMETER and THERMOCOUPLE e Turn THERMOSTAT all the way to the right high setting e If still no heat check power from MCPB for both HOT 750W spade terminals high and low and 1 neutral spade terminal If no voltage when on change MCPB NOTE If THERMOCOUPLE is disconnected insert will heat continuously and will not be controlled by the POTENTIOMETER If heat stops when the THERMOCOUPLE 1s plugged back in replace POTENTIOMETER 208 MPCB needs 20K OHM THERMOCOUPLE 30000214 If voltage is present at MCPB for both HOT 750W high and low and neutral spade terminals check voltage or continuity across FUSIBLE LINK If FUSIBLE LINK is bad replace IR HEATER If heat comes on for a short time and stops with THERMOSTAT turned to high all the way to the right replace THERMOSTAT Discolored heater wire insulators at heater and or MPCB indicate heat damage and wires should be replaced If heat comes on for a while INSERT shuts down completely and MPCB BEEPS 15 times replace IR HEATER or check CROSS FLOW FAN amp MOTOR to ensure it is spinning freely If not operating smoothly or producing enough air flow replace CROSS
6. FLOW FAN amp MOTOR k f es Th fot EF a g Ps e Clear items such as curtains from blocking air inlet vents e Verify installed filter 1f any is clean and not blocked 4 WHEAT SURGE 330 244 8161 Inserts have 2 motors SYNCRO MOTOR and CROSS FLOW FAN amp MOTOR Each can produce noise and or vibration e Any motor motion noise vibration or clunking when Heat is OFF but INSERT is ON will be coming from the SYNCRO MOTOR turning the FLAME TUBE Inspect SYNCRO MOTOR FLAME TUBE and connecting points and brackets Replace SYNCRO MOTOR if motion is jerky spins backwards loud not turning or vibrating FLAME TUBE may also cause irregular movement Inspect and replace broken or unserviceable FLAME TUBE Any motor motion noise vibration rattling etc when heat is ON will be coming from the CROSS FLOW FAN amp MOTOR e Heaters are considered high draw appliances and some amount of cord warming is normal and acceptable If your cord seems hot to the touch unplug the cord and try it in another outlet Worn outlets will cause high resistance and heat e If problem persists after repairs are made advise the customer to contact an electrician to check customer s outlets and circuits e Make sure plug fits snuggly into outlet FL e Verify no other appliances are plugged into the same circuit Do not use power strips surge protectors No ground plug adaptors or under sized extension cords
7. H KEYPAD or HAND HELD REMOTE an auditable BEEP shall emit from the MPCB the flame BULBS or LEDS turn on at its last selected intensity and the SYNCRO MOTOR will come on instantly NO FLAME 1s a result of e Dim lights may be due to settings from TOUCH KEYPAD or HAND HELD REMOTE e Loose or burned out bulb s e No power to LIGHT SOCKET S amp HARNESS Check SOCKETS HARNESS HOT amp NEUTRAL light spade terminals at MPCB for 120vac No power at MPCB replace MPCB e LED lights are 12 volt and plug into MPCB with a two prong connector e Malfunctioning LED PANEL or LED 2 pin connector at MPCB No power broken at LED replace LED No power at MPCB replace MPCB NO MOVING or JUMPY FLAME is a result of FLAME TUBE and SYNCRO MOTOR e FLAME TUBE bent broken binding or missing from bracket and or not connected to SYNCRO MOTOR Replace or fix FLAME TUBE SYNCRO MOTOR not turning due to No power at MPCB spade terminals replace MPCB broken seized or bad SYNCRO MOTOR replace SYNCRO MOTOR Newly delivered or stored INSERTS exposed to cold temperatures must warm to room temperature for proper operation of SYNCRO MOTOR Moving fireplace while in operation can cause TIP SWITCH movement interrupting current flow and causing flickering of flame effect 2 WHEAT SURGE 330 244 8161 Basic operation of Low or High heat functionality shall be selected by either the TOUCH KEYPAD or HAND HELD REMOTE No heat low or intermittent h
8. Information pdf e 23 short Remove and Replace videos listed by part 2012 HS M4417A MS16588R 1 HEAT SURGE 330 244 8161
9. Trouble shooting Heat Surge Fireplace Inserts Quick Note There are increasingly more retrofit units out now so identifying the MPCB is important to ensure proper diagnosis and repair Use wiring schematics from part change out Matrix on essco net to help identify MPCB or call technical support at 330 244 8161 for help Also see Matrix for part numbers and model fitment Symptom Possible Cause Fix or Replace Bad outlet or circuit verify outlet circuit has power test by plugging in another Use another working outlet circuit which has no other Pee tae ee ral incepggeinoR Reta nn Bad cord verify cord and plug are not damaged Check for 110 Replace cord if bad Restart No Power poesnot testeardcomeciontotinesandresetbuten en O Beep when plugged in Bad 15amp reset button If MPCB powers up replace reset button and any discolored Does not respond to Connect cord directly to MPCB wires Restart faulty tip switch and or bad Bypass tip switch Connect from reset button to MPCB If MPCB powers up replace tip switch and or tip switch wires if tip switch wires bad or loose Restart Bad MPCB Connect MPCB directly to cord MPCB should beep once _ If MPCB does not beep replace MPCB and use wiring when connected to outlet and beep each time a button is schematic or call technical support for assistance pressed on the touch key pad Quick Note If insert is off due to a previous Beep Shutdown insert must be unplugged and allowed to cool do
10. eat or shutdown can be a malfunction of e MAIN PRINTED CIRCUIT BOARD MPCB INFRARED IR HEATER ASSEMBLY FUSIBLE LINK e THERMOSTAT POTENTIOMETER THERMOCOUPLE e Blocked front EXIT VENT REAR INTAKE or CLOGGED AYR FILTER e Inadequate house outlet circuit tripping ISAMP RESET SWITCH ee When the heater low mode button is selected on the TOUCH KEYPAD an audible BEEP will emit from the MPCB and a low heat LED indicator on the KEYPAD will go on steady The CROSS FLOW FAN amp MOTOR will turn on instantly The low heat relay will energize after a 5 SECOND TIME DELAY turning on the single heating element Pressed a second time the relay drops out turning off the heater and then the blower fan 20 seconds after If both low and high heat relays are energized pressing the low heat button will de energize the high heat relay leaving only the low heat relay energized When the heater high mode button is selected on the TOUCH KEYPAD an audible BEEP will emit from the MPCB and both low and high heat LED indicators on the KEYPAD will go on steady This button shall energize the high heat relay after a 5 SECOND TIME DELAY turning on a second heating element Pressed a second time the relay drops out and de energizes both low and high heat relays turning off the heater and then 20 seconds later the blower fan NOTE CROSS FLOW FAN amp MOTOR is instantly ON and always operating when either the low or high heat setting is ON This fan
11. h integrated into MPCB ADL 2000 MX from 07 and 08 do not have tip switches or reset buttons NOTE If INSERT is OFF due to a previous BEEP SHUTDOWN INSERT must remain unplugged and allowed to COOL DOWN to reset FUSIBLE LINK for 7 to 10 MINUTES If still NO BEEP remove INSERT from Mantle and remove TOP ACCESS PANEL to reveal electronic components for testing To remove INSERT on newer models from Mantle place unit face down remove 4 SCREWS holding insert to TOP amp BOTTOM BRACKETS on the back Lift Mantle straight up and off INSERT will come out through the front Older models have 4 SCREWS and 4 TABS holding unit to inside front of Mantle Remove 4 SCREWS from wood bend 4 TABS back away from wood front towards the side of INSERT Lift Mantle straight up and off INSERT will come out through the front Check all internal connections from CORD to MAIN PRINTED CIRCUIT BOARD MPCB Individually or together test continuity of CORD 1ISAMP RESET SWITCH and TIP SWITCH Test power at ISAMP RESET SWITCH and TIP SWITCH Replace if no power present If no power present on MPCB replace MPCB 1 w HEAT SURGE 330 244 8161 Side note Malfunctioning MOTOR will cause heat to shut OFF or complete SHUTDOWN of INSERT NOTE FLAME LIGHT SOURCE and FLAME MOVEMENT FLAME TUBE and SYNCRO MOTOR are instantly and always operating when the INSERT is turned ON whether the heater is being used or not When the INSERT is turned on via the TOUC
12. ned loose or Replace tip switch and any wires Restart ft ti but d i tip switch wires corroded at connections after a time Dut Goes no Bad cord to MPCB connections Clean and secure connections where power comes into Replace MPCB cord or wires MPCB from cord and tip switch No separate tip switch on M7 and Y10 Check MPCB for any cracks breaks darkened damaged connectors beep More often on high heat rather than low heat Quick Note Non Beep Shut down cuts power before it reaches MPCB That s why there is no beep from MPCB 15 amp reset button or faulty tip swich is usually the problem M7 and Y10 have tip switch built into MPCB so a bad reset can still cause non beep shut down Darkened or discolored connectors on any wire indicates problem with component Replace component and any bad connecting wires Bad Potentiometer thermostat Pull out thermocouple unit should have both low and Replace potentiometer thermostat Turn knob left and right to high heat continuously see if heat will shut off Operating range is 65 100 degrees Restart No Heat Fan comes Bad heater wires Check for Burnt loose or discolored heater wires retest Replace heater wires Restart on but heat does not Bad heater Check continuity no breaks on both low and high coils Replace heater Restart then fan turns off Bad MPCB Check for 110 120Vac at low and high teminals on MPCB Replace MPCB Restart discolored damaged or loose terminals
13. ow fan and motor are most like to cause noise during heat cycles Fan and blower noise seems louder on Accent models bcause plenum design is different than that of Roll n glow models Trouble Shooting Chart 2013 EJHEAT SURGE 2012 2013 He fill the vacuum Heat Surge Fireplace Helpful Tips Prior to Diagnosis 1 Have your unit insert in house top off and ready to give us details Symptoms of your trouble shooting so we can help you evaluate the problem 2 Have the Model and Year of the insert ready to help us to determine what parts will be needed 3 Be sure you check on a Warranty Claim Number to verify warranty before working on units 4 Fill out Warranty Claim Forms properly to eliminate delays in processing 5 Be aware of the Heat Surge Insert Component change out Matrix Chart This chart details models schematics parts and retrofit combinations 6 Have old board out and new board mounted and ready for re wire hook up when calling us This will save on delays 7 The two most common mistakes on the new board X5C hook up are the fan and flame Most people are reversing these two because they look at the old board and get confused and carry that over to the new board 8 On the 2008 Model please remove the thermocouple when replacing the main circuit board Not needed per the Matrix Chart 9 On the X5A X5B series when replacing the board you must replace with a 20 ohm thermocouple and a 50k potentiometer RETRO
14. wn 7 10 minutes to reset fusible link before plugging it back in for retesting Ensure all connections to outlet cord tip switch reset button and MPCB are good buttons on touch key pad or remote Slow or sticking fan dust Air flow is low or severely blocked slow moving or sticking Clean louvers and plenum of obstructions Clean and lube fan clogged intake louvers and or fan Heat builds up element overheats fusible link opens bushings with light oil or replace fan Unplug insert for 7 10 exit plenum screen and vent up to cut power a small spark is seen unit shuts off and minutes for cool down and fusible link reset before plugging MPCB beeps 10 15 times back in and restarting Weak worn or open fusible Fan is spinning freely adaquate air flow Unit sometimes Replace fusible link by replacing heater Restart link on heater works on low but overheats on high Turn thermostat all the way to the right Bridge fusible link on top of heater Beep Shut Down with small wire or at MPCB Retest If heat stays on for a unit beeps 10 15 times long period fusible link is bad must be unplugged and Bad fan relay on MPCB Fan runs intermittently or doesn t start up immediately Replace MPCB and use wiring schematic or call technical when low or high heat is turned on To test fan power fan Support for assistance Uplug allow to cool and Retest with 110vac If it spins like normal fan is good MPCB is bad M Series and Y10 only
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