Spring `15 - LPT Home Page - HP LaserJet and Lexmark Parts
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1. ous or poorly understood word Service scores on both points Service carries the connotation of maintenance and parts re placement but the words simply indicates an action normally performed by a professional Similarly service calls are performed by and service menus are used by pros Unlike con tinuable errors which can be fixed by the fill ing of a tray or the closing of a door service errors require service i e a technician has to come and replace a part or something Thus you might be excused for swapping the transfer roll in the event of a Lexmark 917 TRANSFER ROLL SERVICE message as it certainly seems to be saying it s time to re place it The correct reading is Call a tech Something s wrong with the transfer roll The manual will tell you that the transfer roll isn t getting a good high voltage charge The defective part is usually a bad high volt age power supply or occasionally a system board or a bad connection at the transfer roll Multi function printers have a la ser scanner inside and a document scanner on top So which scanner does SCANNER ERROR X refer to A single digit error code or simply SCANNER ERROR with no numerical code at all refers to the document scanner Failures related to the internal laser scanner have two digits typically 41 51 or 52 Any error code that begins with 30 refers to the document scanner or ADF not the laser scanner OOO00 Supply memo2. can avoid most of these mistakes by looking up errors in the service manuals Du relying solely on our intuition common sense experience and preconceived no tions we are essentially guessing which isn t good practice We ll close with an amusing case of an er ror message that sounds much worse than it is FATAL ERROR X CALL HP SUPPORT sounds urgent indeed Other display mes sages in this model aren t in all caps Yet the error description and recommended action in the service manual say nothing about call ing HP support It just says to re download the firmware and if that doesn t work re place the formatter LPT PRINTER REPAIR Dead Ends What to do when the Service Manuals aren t helpful We cannot emphasize enough the impor tance of using the service manuals for under standing printer error conditions From time to time however what we find there can leave us puzzled Traditionally there have been two kinds of printer error Continuable errors can be fixed by the end user while service errors require a professional We shall examine examples for both types of error of insufficient or confus ing information CONTINUABLE ERRORS Continuable error messages tell the end user to perform a simple action so the printer can operate Sometimes the manuals don t say what to do if the simple actions dont Work If you find yourself in such a predicament you have three options 1 Troubleshoot the problem
3. scanners are capable of this However laser scanner malfunctions will be accompanied by error codes Ifthe printer produces a black page without an error code check the high voltage power supply if the page completely black or the formatter board if there is a white margin An exception is the P3005 where the borderless black page is the only possibility Removing the formatter and performing an engine test will isolate the problem Perhaps because they occur during the sending of the print job the 49 and 79 are frequently misinterpreted as communication errors In reality corrupt print jobs bad firm ware and occasionally the formatter are the possible causes Sometimes a cold reset will clear these errors especially when they were caused by corrupt print jobs Error code misassociation occurs when we dont take into account changes in the error code assignments for specific printers Some errors don t mean what they used to The 41 error was once strictly reserved for la ser scanner related errors Not so today The 4 5 error is a paper feed issue that is often accompanied by a blank page which makes people think laser scanner Generally 41 2 is a laser scanner error while the other vari ants generally describe paper feed issues It is necessary to check the service manuals be cause the code assignments vary from print er to printer Multiple interpretations of error mes sage are possible when there is an ambigu
4. um E D ws A the hole the right sensor comes through his will clear settled dust 4 BROKEN OPTICAL SENSORS If all else fails you will need to replace the transfer block assembly Download the ap propriate article from our website lbrty com and make sure you order the correct part The correct part is RMI 0007 190 NOT RM1 0007 RM1 0007 190 R transfer block assembly for the 4250 4250 amp 4345 with the right sensor flag shown Don t buy a 4200 version by mistake RM1 0007 N will look similar but the right flag will be nonfunctional RMI 0007 R will be missing this flag Part Number RM1 0007 190 Transfer block for 4240 4250 4345 4350 LPT LIBERTY PARTS TEAM 3 888 444 8778 PRINTER REPAIR Getting the Wrong Message A Survey of Misleading Laser Printer Errors Some printer error situations have the po tential to mislead and confuse us The error code that once described one failure now describes several Ambiguous or unfamiliar words render the error message open for misinterpretation Sometimes the circum stances resemble another very different situ ation he result can be wasted time and the ordering of wrong parts BLACK PAGE NO BORDER NO ERROR CODE BLACK PAGE WHITE BORDER NO ERROR CODE POWER SUPPLY FORMATTER Misassociation based on similar cir cumstances is a common mistake n the case of a black page without an error code many assume it is a laser scanner because the
5. using your printer knowledge and common sense If something isn t being detected draw your attention to what is doing the detecting 2 Looking at the manuals of similar printers may be usetul 3 Call our tech support visit our website and keep reading Service Edge Let s look at a few examples Control Panel Message Misprint press OK Description Feed delay misprint Recommended Action Verify that paper is loaded in the input tray CM2320 2 Reload paper Misprint LPT recommends error check replace pickup amp sep rollers A persistent Misprint error in a CM2320 is usu ally caused by worn pickup or separation rollers When in this condition the printer may go into Cleaning every couple of pages an odd behav iorunmentioned in the manuals which disappears once the offending roller or rollers are replaced Control Panel Message INSTALL BLACK CARTRIDGE Description The print cartridge is missing and must be reinstalled for printing to continue Recommended Action Open the top cover 2 Install the cartridge 3 Close the top cover P4015 INSTALL BLACK CARTRIDGE LPT recommends trouble shoot using manual of a similar printer series The LaserJet 4250 service manual gives a more detailed procedure reseat the cartridge get in formation trom the printer replace the cartridge check connections and replace the power sup ply LIBERTY PARTS TEAM 888 444 8778 Control Panel Message I
6. 1 1098 the 4250 4350 reg istration assembly with the additional clearance notch indicated 1 CHECK IF WRONG REGISTRATION AS SEMBLY IS INSTALLED The paper width sensors operate through clearance notches in the registration assem bly The LJ 4200 and 4300 have one pa per width sensor and their registration as sembly has one corresponding notch he 4250 4350 4345 have two paper width sensors and two clearance notches in the registration Putting the one notch 4200 registration assembly in a two sensor printer blocks a sensor and will cause WAITING FOR TRAY TO LIFT to appear at startup Note some 4300 printers have a dummy sensor flag on the right with no associated sensor 2 CHECK RIGHT FLAG Check if something is obstructing the right paper width sensor flag or if it is broken or stuck If the actuator flag is properly posi tioned and operational you should be able to push it with your finger toward the back of the printer i e in the direction that pa per would push it and when you let it go LIBERTY PARTS TEAM amp 888 444 8778 it should come back to the forward position If it does not act this way it s not positioned correctly In almost all cases all you have to do is reposition it A broken flag would require replacement ofthe transfer block see 4 3 DIRTY OPTICAL SENSORS The optical sensors are part of the transfer block assembly Blow compressed air down K N 7 F m 39 E
7. 444 8778 of paper stops here the sensors will detect it and you ll see a 13 PAPER JAM message The same result occurs if only the middle or only the left sensor is activated However if you turn the printer on with the right sensor acti vated something else may occur the printer initializes without the motors turning Then it will alternate wAITING FOR TRAY X TO with READY Or it may remain in READY until a door is opened or a print is attempted and then al ternate WAITING FOR TRAY X TO LIFT begins to alter nate with another message MEC Der RN A ama ES J EO Y O E O Y 42 550 4350 REGISTRATION SENSOR S Note lesting has shown the problem is independent of the formatter and firmware upgrades Process of elimination indicated the DC controller Also the version of DC con troller is given in hexadecimal notation on the configuration page The newer boards no lon ger had this blind spot about the right paper width sensor For what it is worth we are aware of in stances of the blind spot occurring in the 4250 4250tn 4350 and 4350n and not occurring in the 4240n 4250n and 4350tn these gave 13 errors We didn t test and have no recorded reports of the WAITING FOR TRAY TO LIFT message occurring in the 4240 4250atn 4250dtnsl and 4350dtn While it is interesting that we have not seen cases of a model showing two behaviors we don t have enough data to con
8. LaserJets 4 00 5500 and 5550 This behavior has nothing to do with the lifter mechanism the failure of which would produce a 60 error This article presents LPT s current knowl edge ofthis issue based on our tech support call record and recent in house testing 4250 4350 WAITING FOR TRAY X TO LIFT Farly versions of the 4240 4250 4350 DC controller have a blind spot that results iN WAITING FOR TRAY X TO LIFT issue if the right paper width sensor is activated at startup If you remove the toner cartridge and open the registration assembly flap you will see three sensors a jam sensor in the middle and paper width sensors on the sides If a piece LIBERTY PARTS TEAM i 888 444 8778 pv ocv j 7 ei P CFO64A RNX M601 M602 M603 Mainte nance Kit 110V Remanufac tured Exchange RM1 8395 RAX M601 M602 M603 Fuser 110V Remanufactured Ex change SC 169 139 RM1 4559 N P4015 P4515 M601N M602N M603N Cassette 500 Sheet Tray 2 3 D7H14A N M855 M880Z Transfer and Roller Kit Not Returnable CE516A N M775DN CP5225 CP5525 Transfer Kit Not Returnable CC468 67927 N CM3530 CP3525 ITB Kit Not Returnable SERVICE EDGE is the quarterly laser printer tech bulletin of Liberty Parts Team Inc 315 329 429 Editor in Chief David K Reinke Editor Robert Reinke Technical Assistance from Dennis Kosterman and the LPT Tech Support Staff 02015 Liberty Parts Team Inc LIBERTY PARTS TEAM 888
9. SERVICE THIS ISSUE e Print s Encouraging Signs D 3 e Waiting for Tray to Lift e Misleading Errors EA The Laser Printer Tech Quarterly e Dead Ends in the Manuals from Liberty Parts Team Printer Parts Specials Spring 2015 UNE A Se a ar 7 i V M or a vuv Ae NS SA e d R d gt wv A Y gt E EN ZE d gt Mg N A he b Ge e E 1 y n Ft A 7 4 y e 4 Api Ss e 1 Setz T4 Ee AM i e oe es d 7 ec d a vlt P A my t N y e e lt de H a M e Dino re al en A ES y h CN a VES A ZS 1 y ASIA 1 CAM mg LR IS AA tl aech e AAA tdo EN TR RII 2 4 47 A y 7 AAA IO A 7 A A S JA 7 EL rg mm mm Zem mn ap pur o Digital Distractions the Return to Print LIBERTY PARTS TEAM 888 444 8778 EDITORIAL Hopeful Signs for Print A billion copy pages are produced daily in the U S Further the number of paper docu ments in the U S currently more than a tril lion is growing at a rate of 2296 This is great news for us in business printing an in dustry which has fared better than publishing Yet there have been positive indications in the print publishing world too Print s strengths and digital s limitations are being realized On the one hand we usually spend less than 30 seconds on a web page a hab i
10. are the same as laser scanner errors on the HP printers Lexmark tray numbering is also different The manual feed tray Tray 1 in HP printers gets no number In Lexmark the uppermost cassette is Tray This is vital to the under standing oferrors related to the tray numbers When we fail to grasp what a given printer message means we getthe wrong message It is usually a case of insufficent knowledge You may ask do printers ever send the wrong LIBERTY PARTS TEAM 888 444 8778 message ln one case it seems to do just that It has been well docu mented that the 4200 family shows a WAITING FOR TRAY TO LIFT message if started up with paper in the registration as sembly his isn t an error code but rather a missing error code because of bad firmware We have heard reports that cartridge prob lems cause the same condition in the 6 family The 8500 and 8550 have also been seen to show WAITING FOR TRAY TO LIFT in lieu of unidentified errors Motor failures used to cause the P4015 family to crash with out any message whatsoever but his was corrected by a firmware upgrade Ec Y A cum rw ararnar m aran UE MENS L o e Cryptic messages unexplained by the man uals show up from time to time Older mod els were prone to display CARD SLOT NOT INITIALIZED The message can be cleared by performing a hard disk initialization pro cedure even if the printer has no hard disk You
11. clude anything from this CH Waiting for tray 2 to lift 4345 WAITING FOR TRAY XTO LIFT Instances Of WAITING FOR TRAY X LIFT in the 4345 should be troubleshot like the 4250 4350 Although the DC controllers are different they have the same registration assembly and transfer block and exhibit simi lar behavior the machine goes to Ready at startup without the motors turning After the printer is forced to try to lift a tray the display begins to alternate Waiting for tray 2 to lift with another message Ready for instance We were unable to reproduce this behav ior on machines with DC controllers 17 or higher These displayed 13 errors or ran the blooming logo indefinitely M601 and Other Printers LPT Technical Support is receiving reports of M600 series printers showing WAIT ING FOR TRAY TO LIFT because something was wrong with the toner cartridge In several cases the sealing tape was not removed and in once instance someone modified a car tridge from one model to work in another model LPT was unable to reproduce this er ror condition on either the M601 M602 or M603 We ve also had reports of other unrespon sive Laserjets displaying WAITING FOR TRAY X TO This includes the 4700 5500 and 5550 We were unable to determine the cause in these cases WAITING FOR TRAY TO LIFT TROUBLESHOOTING 4250 4350 4345 On top RM1 0011 R the original 4200 4300 registra tion assembly Below RM
12. d in 2013 that it was going back to print Editor in Chief Jim Impoco predicted last b ASA year that by the end of 2015 80 of News week profits would come from print de spite a vastly shrunken circulation e Some publications that originated on line are launching print editions These include Pando Quarterly a hard copy version of the technology blog and Pitchfork a music review quarterly Radioadapted and succeedstoday because executives realized in the wake of television it still held benefits For one you couldn t take TV to the beach The public didn t stop lov ing radio despite IV It just started liking It in a different way 4 3 Hiers Mary Why Some Publishers are Going Back to Print Recruitment Advisor website 2015 4 Matthew Culligan NBC vice president in charge of radio 1954 cited by Jim Cox in American Radio Networks A History Jefferson NC McFarland amp Company Inc 2009 PRINTER REPAIR STILL WAITING Waiting for Tray To Lift condition Reported in various printers If an error code doesn t appear because of a programming error several things can happen Some LaserJet printers show a status message without being able to print One such message iS WAITING FOR TRAY X TO LIFT The best documented case is with the 4250 and 4350 but we ve also helped cus tomers fixthe problem with the 4345 and the M60x We ve heard reports over the years of the message occurring in the Color
13. ds us to a part with an unfamiliar name and that is missing from the parts list in the back of the book This is because the part is part of another assembly The 54 error on HP Color LaserJets mostly has to do with calibration The applicable troubleshooting section in the manual refers to a density sen sor a CPR sensor and the color misregistra tion sensor These are all the same sensor or are at least contained in one assembly which may be called by any of those names in the parts listing Sealing tape unremoved from a cartridge can cause communication errors and lead to unnecessary parts swapping This happened recently on a 4250 printer Unremoved tape can cause waiting for tray to lift errors on the MoO P3005 MEM TEST FAILURE sounds like a bad memory DIMM but it can occur in printers that don t even have a memory DIMM and even when they do have a DIMM it is rarely if ever the DIMM that s bad This error almost always indicates a bad formatter board UNABLE TO STORE JOB AT PRINTER The famous unable to store job at printer most common on a color 4600 4650 or 5500 5550 but we have seen it on other models as well This is never a printer prob lem It has to do with software driver set tings M551 Wrong Fan Designations Sometimes service manuals match er ror codes to the wrong fans Check lorty com for correct designations for the 5Si 8000 8100 8150 9000 and 4600 4650 Here are the recently corrected d
14. esignations for the M551 Corrected M551 Fan Designations 57 00 01 Power supply fan RK2 2416 57 00 02 Cartridge fan RK2 2418 57 00 03 Delivery fan RK2 2418 4 42 10 i AR ER E L A y e g A 3 D D Fr ia m e Wi A WeReWoLFs Guide To LASER PRINTER REPAIR HI LARRY IT S LIZ OUR LASER P AFTER DARK IS FINE PRINTER S JAMMING AT STARTUP STILL BE HERE CAN YOU COME BY TODAY Calendars March 13 2015 Friday LUNCH 1 PM BUY PRESENT FOR OLD GYPSY WOMAN 2 15 PM MEETING WITH COUNT DRACULA 3 30 PM MANICURE AND PEDICURE I LL PULL OVER AND DINNER CHECK MY SCHEDULE 3 gt E THAT WAS EASY A SENSOR FLAG WAS STUCK JAMS ARE USUALLY SENSOR PROBLEMS LOOSE SENSOR CONNECTIONS BROKEN E OPTICAL SENSOR OR DC l CONTROLLER PRETTY RARE I D BETTER F THERE ARE IT S USUALLY A FLAG FINISH UP i WORSE THINGS S pore AN Q Pause 4 f Start d y 5 y 6 7 f A y 9 f f f b 0 A yj THAN PAPER JAMS Prsrt Std U S Postage PAID Permit 168 LIBERTY PARTS TEAM Madison WI LIBERTY PARTS TEAM INC 3517 W BELTLINE HW Y MADISON WI 53713 ONS S NS 20 Dec 2004 0141 8 4204 bod 32 C41 WD ei Ld o AR EB MACK 12 26 696 ey EA Bee De W S X i tes E S ET gt A ya gt m miae S Ry gt lt e o M Sa oes ana ER terrm aus Ze
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16. nsert or Close Tray Description The specified tray is open or missing Recommended Action Insert or close the tray for P4015 printing to continue INSERT OR CLOSE TRAY LPT recommends trouble shoot using manual of a similar printer series The 4250 manual again is more helpful It in structs the tech to get info and Instructions from the printer menu to check the media size sensor is operating correctly to verify the sensor fin gers are engaging the tray sensor correctly to check the settings via a configuration page and if the paper out sensor is operating Control Panel Message Cartridge Out Description This message appears even though the print cartridge is new Recommended Action Remove and then reinstall M6Ox the print cartridge CARTRIDGE 2 Make sure a genuine HP OUT supply is used 3 If the error persists replace the print cartridge LPT recommends also check the HV contacts and the HV power supply It is not just the M6O0x that fail to mention the HV contacts amp power supply LIBERTY PARTS TEAM 888 444 8778 SERVICE ERRORS Service error messages contain a code and a brief message to help the tech as he consults the service manual The manual can make a tech s day a bit more complicated if there are omissions mistakes or lack of clarity Be on your guard for the following examples Unavailable parts referenced Sometimes the troubleshooting help in the manuals lea
17. ry error The device is unable ta read the cartridge data Memory like service and scanner is used in several contexts The SUPPLY MEMORY LIBERTY PARTS TEAM amp 888 444 8778 ERROR 10 xx on most LaserJets is some times misinterpreted as a formatter or mem ory DIMM issue Supply memory refers to the memory chip on the toner cartridge or other consumable It usually indicates a defec tive toner cartridge or a bad connection at the point where the printer reads the supply memory Broad definitions are troublesome too The 13 PAPER JAM does not mean piece of paper is stuck in the paper path but rath er a sensor failed to activate or was activat ed at the wrong time Thus jammed paper pickup issues and broken sensors generate the same code Disk is also defined broadly by the printer The BOOT DISK ERROR usually accompa nied by 98 xx or 99 xx occurs on newer HP printers These machines store part or all of their firmware on a separate device which may be a hard disk or a solid state drive a memory card that works like a hard drive and is seen as such by the printer Whether a card or an actual hard disk it is considered a boot disk When a boot disk is replaced you will have to do a remote firmware download upload to re establish the firmware HP Lexmark confusion is understand able as the two manufacturers will have their own practices For example printhead er rors on Lexmark laser printers
18. t that is reenforced by aggressive ads and tempting links Corporate identity is being lost in a digital haystack Print on the other hand can be touched smelled and savored lt can be put down picked up passed along and if necessary shoved in someone s face It can be coveted hoarded filed away and kept safe It can de mand attention in a world choked with dis tractions Online publications look to print Digital publishers are learning that they cannot do without print This includes digital publishers that never had a print magazine and those that dropped theirs A low risk formula has emerged in addi tion to web content offer a large high priced magazine with a small circulation The mag azine offers all of print s benefits sensory impact a focused experience and so on Ad ditionally the smaller runs make them col 1Greg Milliken The Paperless Office 30 Year Old Pipe Dream Wired com 2014 citing Forrester Research 2 Ibid citing Coopers and Lybrand lectible and create a sense of belonging and exclusiveness which counteracts the chilling effects of the digital experience Here are a few examples e Publishers like GOOD magazine went all digital only to have their message and identity diluted Itis a now and its website has pulled away from an unsuccess p ful social network model which had de emphasized its original content After going online only in 2012 News week announce
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