Ground Service Manual for Maintenance and Ground Service
Contents
1. 1 2 Management Responsibility Maintenance and Ground Service 5 1 2 Chapter 2 Personnel Qualifications and Duties A Ramp 2 1 Fuel Trick 2 1 C Outlying Station 2 2 Chapter 3 Policies and Procedures Ay Ramp Risk Asses 3 1 3 1 eet 3 1 3 2 3 2 3 2 G 3 3 E 3 3 3 3 J STS 3 3 Chapter 4 Training Program Airport Ramp Services 4 1 a 4 3 Outlying Station 1 eiiiai 4 5 Date 03 14 2012 Revision 8 Page TOC 1 SeaPort Airlines Inc Table of Contents Ground Service Manual Chapter 5 Fuel T2. Name Optional Date Response Name of person who responded Date 01 ANNUAL STAR MANUAL REVIEW MANUAL AIRLINES Revision The Star Manager and senior management Chief Pilot Director of Operations or President are required to review each policies and procedures Star Manual annually This form will be used to document this review The completed form will be retained at a minimum until the next subsequent review Star Safety Manual ERP CFIT Maint amp Grd Service Operational Control Internal Audit The Safety Star requires a review of the Emergency Response Plan Please use a separate form for each review Star Audit Point Revision Star Manager Review Name Date Does the manual continue to conform to the audit points for the Initial Star Evaluation Remarks Do all references to the General Operations Manual still apply Remarks Additional Remarks Signature Senior Management Review Name Title Date Feedback Signature 5 01 VEHICLE WEEKLY INSPECTION VEHICLE AIRLINES MONTH PRE START INSPECTION AFTER START gt gt 5 gt a 5 ol lalele 5 ae cc T a 5 5 J oad 2 gt lt azale
3. Enter the appropriate Training Category l Initial REC Recurrent 1 Additional training time will be provided in case of unsatisfactory performance and will be entered in this column Absence of additional training times indicates a satisfactory performance was achieved on the initial test TRAINEE CERTIFICATION certify that the foregoing information is a true record of the training received The training times and completion dates are correct to the best of my knowledge Trainee s Signature Date CERTIFICATION SIGNATURE certify that the foregoing information is a true record of the training given to the above named individual The results of this training were reviewed by me and this individual possesses the knowledge and meets the requirements for satisfactory completion of this training The training times and completion dates are correct to the best of my knowledge Signature Title Date KSMFGT O1 TRAINING CERTIFICATE FUEL PERSONNEL INITIAL amp RECURRENT FUEL TRUCK TRAINING AIRLINES NAME MODULE TRAINING HOURS HRS ADD L DATE CURRICULUM SEGMENT INSTRUCTOR amp REMARKS if amp as applicable CATEGORY REQUIRED CMPLD HRS 1 COMPLETED TRUCK INSPECTIONS ce ANTAL GROUND TRAINING FUELING PROCEDURES 1 0 REC SAFETY Enter the appropriate Training Category l Initial REC Recurrent 1 Additional training time will be provided in cas
4. Form K5JFSR xx Date 03 14 2012 Revision 8 Page TOC 2 SeaPort Airlines Inc Maintenance and Ground Service Program Star Chapter 1 Ground Service Manual A RESPONSIBILITY AND AUTHORITY 1 The Director of Maintenance is responsible for the Ground Service Manual This person also exercises the authority to modify policies and procedures associated with this manual as conditions warrant provided the modifications do not conflict with standard operating procedures outlined in the GOM Training Manual Operations Specifications and Federal Aviation Regulations 2 During the absence of the Director of Maintenance the Assistant Director of Maintenance will assume this responsibility 3 The individual qualifications for this position must comply with FAR Part 119 71 ORGANIZATIONAL CHART Regional Manager JNU Director of Assistant Director Maint of Maintenance aintenance JNU Assistant Pilot in President Chief Pilot Chief Pilot Command JNU JNU Director of Operations Assistant Director Director of Dispat her of Operations Flight Control JNU JNU Director of wo 2 Safet of Safety y JNU C REVISIONS The Maintenance and Ground Service Star Manager is responsible for and has the authority to make changes to the program All employees are encouraged to submit any constructive suggestions that will improve the effectiveness of any of the procedures policies or processes outlined in the program These sugges
5. Date 03 14 2012 Revision 8 Page 5 1 SeaPort Airlines Inc Fuel Truck Operating Handbook Chapter 5 Ground Service Manual C DRIVING THE TRUCK 1 Always start out in first gear Make sure the PTO is not engaged before driving 2 Never pull in front of an aircraft on the ramp that has its prop still turning Wait for the pilot to shut off the engine before approaching the aircraft 3 The Jet Truck has forward and rear drains on top of the tank When filling the truck check to ensure that the seal on the tank cap is good 4 Always set brake when not driving 5 Keep supplies of oil sic sacs paper towels windshield cleaner and absorbent pads in truck Keep supplies stocked daily D FUEL 1 Aviation fuels are designated by their lean mixture performance numbers Visual identification is aided by color coding different grades of fuel AVGAS 80 AVGAS 100 Green AVGAS 10014 Blue 2 Jet Fuel colorless or straw 3 The Fuel Truck Personnel shall keep Dispatch appraised of fuel quantities in the Jet Truck E FUELING AIRCRAFT 1 Fuel orders are received from either dispatch or the pilots Check to ensure that the proper grade and type of fuel is dispensed as slated on the aircraft fuel tank placard and that the correct quantity is put into the proper tanks 2 When fueling aircraft on the ramp always connect the static line to the aircraft before fueling The nozzle on the hose has a squeeze handle that w
6. Purpose Identifies to the pilot the position and readiness of the marshaller Description Raise fully extended arms straight above head with the wands pointing up Date 03 14 2012 Revision 8 Page 3 3 SeaPort Airlines Inc Policies and Procedures Chapter 3 Ground Service Manual Straight Ahead Purpose Identifies to the pilot to continue forward progress of the aircraft by going straight Note This signal does NOT mean come to me Description Bend extended arms at elbows and move wands up and down from chest height to head Turn Left From pilot s point of view Purpose Identifies the direction and radius of the turn to the pilot Description With right arm and wand extended at a 90 degree angle to body make Straight Ahead signal with left hand The rate of signal motion indicates to the pilot the rate of aircraft turn Turn Right From pilot s point of view Purpose Identifies the direction and radius of the turn to the pilot Description With left arm and wand extended at a 90 degree angle to body make Straight Ahead signal with right hand The rate of signal motion indicates to the pilot the rate of aircraft turn Date 03 14 2012 Revision 8 Page 3 4 SeaPort Airlines Inc Policies and Procedures Chapter 3 Ground Service Manual Normal Stop Purpose Identifies to the pilot how much further before the stop The distance between the wan
7. FLUIDS RATING RATING 10 PSI MAX CLAMPS SIGNATURE NI DI HO RI w nr a 5 N 5 w P 5 N N e Oojo NT NIN w Nje N N 5 N N N N N wo w w DISCREPANCIES CORRECTIVE ACTIONS SUMP SAMPLE RATINGS 1 CLEAN 2 DIRTY INITIAL ALL OTHER TASKS TO INDICATE ACCOMPLISHMENT SIGNATURE OF PERSON PERFORMING TASKS OR PERSON ACCEPTING RESPONSIBILITY THAT TASKS WERE PERFORMED RETAIN ON FILE FOR 12 MONTHS K5FTDC 01 4 AIRCRAFT FUELING EQUIPMENT EMERGENCY SHUT OFF TESTS RCS JET A TANK TRUCK QUARTERLY DATE RESULTS SIGNATURE DATE RESULTS SIGNATURE SIGNATURE OF PERSON PERFORMING TASK OR PERSON ACCEPTING RESPONSIBILITY THAT TASK WERE PERFORMED RETAIN ON FILE FOR 12 MONTHS KSFTET O1 SEAPPORT AIRLINES JET FUEL SERVICE RECORD JET A TANK TRUCK DATE AIRCRAFT N GALLONS REMAINING INITIALS K5JFSR 01
8. Passengers are checked in at the airport ticket counter by a Customer Service Agent CSA Baggage is weighed and tagged appropriately and passenger body weight is entered into the reservation system to ensure an accurate manifest of passengers baggage and freight for each flight This manifest is hand delivered to the pilot in command by the CSA or Ramp Agent Date 03 14 2012 Revision 8 Page 3 1 SeaPort Airlines Inc Policies and Procedures Chapter 3 Ground Service Manual D BAGGAGE Baggage is received at both the cargo office and the airport counter As bags are checked in at the counter they must be removed from the baggage belt and put on baggage carts or the Start Cart It is important that bags are not allowed to backup on the bag belt as the weight will cause the belt to slip and eventually fail E LOADING 1 Dispatch shall schedule aircraft and assign loading and general ramp duties They are also responsible for ensuring that those duties and tasks are accomplished as assigned to each ramp person throughout the day Whenever a question should arise regarding ramp duties the dispatcher shall hold the ultimate authority in decision making 2 The Pilot in Command holds the ultimate authority and shall make the final decision regarding aircraft loading 3 It is the ramp personnel s job to assist pilots in the loading of aircraft Passenger baggage has priority over mail and freight Freight is generally moved in t
9. Absence of additional training times indicates a satisfactory performance was achieved on the initial test TRAINEE CERTIFICATION certify that the foregoing information is a true record of the training received The training times and completion dates are correct to the best of my knowledge Trainee s Signature Date STATION MANAGER CERTIFICATION SIGNATURE I certify that the foregoing information is a true record of the training given to the above named individual The results of this training were reviewed by me and this individual possesses the knowledge and meets the requirements for satisfactory completion of this training The training times and completion dates are correct to the best of my knowledge Signature Title Date CERTIFICATION SIGNATURE certify that the foregoing information is a true record of the training given to the above named individual The results of this training were reviewed by me and this individual possesses the knowledge and meets the requirements for satisfactory completion of this training The training times and completion dates are correct to the best of my knowledge Signature Title Date KSMFOSGT 01 AIRCRAFT FUELING EQUIPMENT CHECKS JET A TANK TRUCK DAILY USE APPLICABLE RATING AIRLINES MONTH FILTER TANKER FILTER HOSES STATIC DAY GENERAL SUMPS SUMPS DIFF NOZZLES REELS FIRE EXT ENGINE OIL CONDITION RECORD RECORD PRESSURE SWIVELS CABLES
10. IPMENT and SCHEDULES Shortage of Ground Service 3 Equipment Shortage of Radios 1 Bumped backlogged Baggage 2 Extra Flights on the Schedule 2 POINT TOTALS PERSONNEL RISK WEATHER AND RAMP CONDITION RISK EQUIPMENT AND SCHEDULES GRAND TOTAL RISK FACTOR TOTAL ACTION LOW 0 8 Normal Ramp Operations MEDIUM 9 16 Ramp and Operations Personnel Must Concur HIGH 17 GREATER Heightened awareness should be exercised by both Ramp and Operations Personnel Ramper Signature Operations Personnel Initials 5 01 Nl RAMP RISK ASSESSMENT AUDIT AIRLINES Quarter Date _ Did the ramper complete a Ramp Risk Assessment Yes No Did the weather conditions match what was circled Yes No Did the dispatcher sign and concur with the assessment Yes No Comments Date _ Did the ramper complete a Ramp Risk Assessment Yes No Did the weather conditions match what was circled Yes No Did the dispatcher sign and concur with the assessment Yes No Comments KSRRAA 04 TRAINING CERTIFICATE RAMP SERVICES PERSONNEL INITIAL amp RECURRENT GROUND TRAINING AIRLINES NAME MODULE TRAINING HOURS HRS ADD L DATE if amp as applicable CATEGORY REQUIRED CMPLD HRS 4 COMPLETED OS RECTOR amp REMARKS CUSTOMER SERVICE SAFETY BAGGAGE amp FREIGHT GROUND TRAINING MAIL 6 0 REC HAND SIGNALS ERP AIRCRAFT LOADING
11. SEA PURT AIRLINES Ground Service Manual for Maintenance and Ground Service Program Star Alaska Operations List of Effective Pages SeaPort Airlines Inc List of Effective Pages Ground Service Manual List of Effective Pages Page Revision Date List of Effective Pages LOEP 1 8 03 14 2012 Table of Contents TOC 1 8 03 14 2012 TOC 2 8 03 14 2012 Chapter 1 Maintenance and Ground Service Program Star 1 1 8 03 14 2012 1 2 8 03 14 2012 Chapter 2 Personnel Qualifications and Duties 2 1 8 03 14 2012 2 2 8 03 14 2012 Chapter 3 Policies and Procedures 3 1 8 03 14 2012 3 2 8 03 14 2012 3 3 8 03 14 2012 Chapter 4 Training Program 4 1 8 03 14 2012 4 2 8 03 14 2012 4 3 8 03 14 2012 4 4 8 03 14 2012 4 5 8 03 14 2012 4 6 8 03 14 2012 Chapter 5 Fuel Truck Operating Handbook 5 1 8 03 14 2012 5 2 8 03 14 2012 5 3 8 03 14 2012 5 4 8 03 14 2012 Appendix 1 Appendix 1 1 8 03 14 2012 Date 03 14 2012 Revision 8 Page LOEP 1 Table of Contents SeaPort Airlines Inc Table of Contents Ground Service Manual Table of Contents List of Effective Pages Table of Contents Chapter 1 Maintenance and Ground Service Program Star A Responsibility and Authority 1 1 1 1 REVISIONS tse 1 1
12. ay is adequate unless conditions change Blank forms are located near time clock in each work location A Ramp Risk Assessment score between 0 and 8 is considered a low risk and requires no further action A score between 9 and 16 is considered medium risk and the Ramp and Operations Personnel must concur on the value and sign the form A score greater than 17 is considered high risk and Ramp and Operations Personnel should exercise a heightened awareness Outlying Station Agents will turn in the form to station supervisors who will then communicate any scores greater than 17 to Juneau Dispatch All Ramp Risk Assessment s will be kept on file for ninety days from the time they are completed Quarterly audits will be performed on the completed forms The Safety Officer will carry out the audits using the Ramp Risk Assessment Audit form The audit material will be retained for one year B MAIL All mail will be weighed and listed on the Mail Reconciliation Sheet Non priority mail must also be sorted for each destination The mail must be kept in a secure area and kept dry at all times Mail must be loaded in the following priority White or blue and orange express bags and boxes Red and blue box registered mail Green bags with leather straps Cardboard letter trays White and green plastic tubs Orange bags with leather straps Priority parcels Green corded bags Brown canvas White canvas Parcel post ro ho eo C PASSENGERS
13. ce on the ramp e Risk Assessments f Safety Program 3 Baggage and Freight Location of recorded weight on baggage and freight Proper storage of baggage and freight for each destination UPS incoming outgoing procedures Perishables Hazardous Materials Loading priorities 4 Delivery of incoming mail to from local post office b Mail loading priorities 5 Hand Signals a Hand signals between pilots and outlying station personnel 6 Emergency Response Plan a Accident reporting ground vehicles b Bomb Terrorist threat 7 Aircraft Loading C207 amp C208 Weight and Balance Floor load limits Station limits Load securing Caravan weight recording Date 03 14 2012 Revision 8 Page 4 5 Training Program SeaPort Airlines Inc Chapter 4 Ground Service Manual Training Time 16 hours Initial Courseware Instructional Method Completion Standards 3 hours Recurrent Aircraft POH Emergency Response Plan Safety Program Vehicles Cargo Facility Hazardous Materials Operations Manual and Training Program Company Forms and Ground Service Manual Self Study Lecture Videos OJT and demonstrated performance of practical scenarios Trainee must demonstrate by written or oral testing an understanding of the material presented A trainee has completed this curriculum when all required training times have been completed all tests corrected to 100 and the pro
14. ds during slow closure will represent the gradual stopping which should occur when the wands cross Description Fully extend arms and wands at a 90 degree angle to sides and slowly move to above head until wands cross Rate of closures should coincide and the motion should be done slowly to indicate the amount of space or distance left for the aircraft to travel Emergency Stop Purpose Instructs an immediate stop The pilot is to stop immediately CAUTION Do not use this signal unless it is necessary but do not hesitate to use it if in your judgment the aircraft is about to come in contact with something Description Abruptly extend arms and wands to top of head crossing wands Slow Down Purpose Indicates to the pilot the aircraft is traveling too fast Description Move extended arms downward in a patting gesture moving wands up and down from waist to knees Date 03 14 2012 Revision 8 Page 3 5 Policies and Procedures SeaPort Airlines Inc Chapter 3 Ground Service Manual Date 03 14 2012 Chocks Inserted Purpose Indicates to the pilot the chocks are in place Description With arms and wands fully extended above head move wands inward in a jabbing motion until the wands touch Ensure an acknowledgement is received from pilot Pilot signal is thumbs pointing toward each other from fists Chocks Removed Purpose Indicates to the pilot the chocks hav
15. e 03 14 2012 Revision 8 Page 5 4 Appendix 1 SeaPort Airlines Inc Appendix 1 Ground Service Manual List of Appendix Items Employee Feedback Form K5EF xx Annual Star Manual RevieW csc cases Form 5 Vebicle Weekly is pe Form K5VWI xx Ramp Risk Form 5 Ramp Risk Assessment Form 5 Ramp Services Personnel Training Form KSMFGT xx Fuel Personnel Training Form KSMFFT xx Outlying Station Personnel Training 422211 Form KSMFOSGT xx Aircraft Fueling Equipment Daily Checks Form K5FTDC xx Aircraft Fueling Equipment Emergency Shut Off Tests Form 5 Fu l Service Record Form K5JFSR xx Date 03 14 2012 Revision 8 Page Appendix 1 1 FA EMPLOYEE FEEDBACK FORM AIRLINES Employees are encouraged to use this form for communicating any suggestions to improve any of the procedures policies or company processes currently in use This form can and should also be used to communicate any irregularities that come to any employees attention during the course of their duties
16. e been removed Description With arms and wands fully extended above head move wands outward in a jabbing motion Pilot signal is thumbs pointing outward from fists Cut Engine Purpose Indicates to the pilot it is safe to shut down engine Description Extend arm with wand forward of body at shoulder level move hand and wand to top of left shoulder and draw wand to top of right shoulder in a slicing motion across throat Revision 8 Page 3 6 Policies and Procedures SeaPort Airlines Inc Chapter 3 Ground Service Manual i 1 Date 03 14202 Revision Start Engine Purpose Indicates to the pilot the area around the aircraft is clear of people and equipment and it is safe to start the engine Description Raise right arm to head level with wand pointing up and start a circular motion with hand at the same time with the left arm raised above head level point at the engine Disconnect Start Cart Purpose Indicates to the pilot the Start Cart cable is disconnected Description Hold arms fully extended above head with left wand horizontal and right wand pointing up touching the left wand forming a T make a downward pulling motion with the right wand away from the left Pilot signal is to withdraw index finger from fist of other hand CAUTION Do not disconnect power until a signal is received from the pilot Dispatch Aircraft Purpose Indicates to the pilot t
17. e of unsatisfactory performance and will be entered in this column Absence of additional training times indicates a satisfactory performance was achieved on the initial test TRAINEE CERTIFICATION certify that the foregoing information is a true record of the training received The training times and completion dates are correct to the best of my knowledge Trainee s Signature Date CERTIFICATION SIGNATURE certify that the foregoing information is a true record of the training given to the above named individual The results of this training were reviewed by me and this individual possesses the knowledge and meets the requirements for satisfactory completion of this training The training times and completion dates are correct to the best of my knowledge Signature Title Date KSMFFT O1 TRAINING CERTIFICATE OUTLYING STATION PERSONNEL INITIAL amp RECURRENT GROUND TRAINING AIRLINES NAME MODULE TRAINING HOURS HRS ADD L DATE if amp as applicable CATEGORY REQUIRED CMPLD HRS 4 COMPLETED OS RECTOR amp REMARKS CUSTOMER SERVICE SAFETY BAGGAGE amp FREIGHT GROUND TRAINING MAIL 6 0 REC HAND SIGNALS ERP AIRCRAFT LOADING Enter the appropriate Training Category l Initial REC Recurrent 1 Additional training time will be provided in case of unsatisfactory performance and will be entered in this column
18. elow is responsible for the Maintenance and Ground Service Program Star and will attend the Medallion Training Program on Systems Safety and TapRoot The Maintenance and Ground Service Star Manager is qualified through experience and has the ability to demonstrate an understanding of policies procedures interfaces and process measurement associated with this program Maintenance and Ground Service Star Jason Dungan Date 03 14 2012 Revision 8 Page 1 2 SeaPort Airlines Inc Personnel Qualifications and Duties Chapter 2 Ground Service Manual A AIRPORT RAMP PERSONNEL 1 Qualifications Minimum 18 years of age Must be able to lift 70165 on a regular basis Must be able to speak read and write the English language Must have a valid Driver s License and a clean driving record Must be able to take and follow directions Must be able to work without direction Must be able to use a handheld radio Must be able to work in adverse weather conditions Drivers of passenger vehicles minimum age 18 and meet MVR guidelines rg of 2 Duties Organize all baggage off the bag belt as passengers check in Assist pilots in aircraft loading unloading of baggage mail and freight Transfer freight to from Alaska Airlines and Aero Services Transfer UPS to the Cargo facility for processing Expedite cargo between the Cargo facility and Airport ter
19. g lt 16 e 5 OSs oja 5 5 25 Week SIGNATURE DATE 1 DISCREPANCIES CORRECTIVE ACTIONS DISCREPANCIES CORRECTIVE ACTIONS DISCREPANCIES CORRECTIVE ACTIONS 1 DISCREPANCIES CORRECTIVE ACTIONS DISCREPANCIES CORRECTIVE ACTIONS SIGNATURE OF PERSON PERFORMING TASKS OR PERSON ACCEPTING RESPONSIBILITY THAT TASKS WERE PERFORMED RETAIN ON FILE FOR 12 MONTHS K5VWI 01 SEA PORT RAMP RISK ASSESSMENT AIRLINES RAMP PERSONNEL DATE STATION INSTRUCTIONS Complete all sections before the start of each workday Rampers will submit completed Ramp Risk Assessment to dispatch Circle all that apply Please write any suggestions on reverse side PERSONNEL WEATHER and RAMP CONDITIONS Shortage of Personnel on Shift 4 Snow 3 Working More than Four Days in a Row 3 Rain 1 Working Injured Sick 2 Fog 2 New Ramper less than 3 months 3 Dawn Dusk Operations 2 Recent Divorce 4 Ice of Ramp Slippery Conditions 3 Recent Death in the Family 4 Winds Greater than 25 Knots 2 Illness in Family 1 Temperature Below 32 F 2 EQU
20. hat marshalling assistance is being discontinued and to continue taxiing Description Perform a standard salute with right hand and wand to dispatch the aircraft Maintain eye contact with the pilot until the aircraft has begun to taxi Revision 8 Page 3 7 SeaPort Airlines Inc Training Program Chapter 4 Ground Service Manual AIRPORT RAMP SERVICES PERSONNEL Objective To provide ramp personnel with the skills necessary to serve Wings of Alaska in daily ground support services Prerequisites Meet the qualifications in Chapter 2 Elements 1 Customer service a Escorting passengers on the ramp b Assisting passengers on and off aircraft c Use of stairs for loading passengers 2 Safety a Hearing protection b Propeller avoidance c Marshaling vehicles in close proximity to aircraft d Below freezing temperatures and ice on the ramp e Using the Start Cart to assist in starting aircraft f Risk Assessments g Safety Program 3 Baggage and Freight Location of recorded weight on baggage and freight Where to find baggage and freight for each destination Transferring baggage and freight UPS Perishables Hazardous Materials Baggage Belt Loading priorities mo mo Ao sp 4 Mail a Weighing priority mail and recording the weight b Sorting non priority mail for each destination c Mail loading priorities 5 Hand Signals a Hand signals between pilots and ramp personnel 6 Emergency Response Pla
21. he order it is received with the exception of perishables Perishables such as ice cream should be left in the freezer or the cooler until just prior to flight time The weight for each piece of baggage and freight are found on the bag tag or the freight tag When loading bags and freight it is imperative to keep track of the weight and location as it is loaded on the aircraft and inform the pilot of the weight and location 4 Care must be taken not to exceed any aircraft limitations while loading The Caravans have a weight and placement chart on the rear door to keep track of weight for each cargo pod compartment and the weight put inside the aircraft as it is being loaded 5 Dispatch must be informed of any baggage mail or freight that is bumped from a flight Bumped baggage must be returned to the bag belt area for the next departure mail and freight shall be kept dry and secure Examples of dry and secure areas are the back of a van chain cart bag belt area or returned to the Cargo building TRANSFERS 1 Cargo is transferred between Alaska Airlines Cargo Wings of Alaska Cargo and the Airport Terminal facility throughout the day 2 UPS is generally transferred in the morning from the UPS facility on the Westside of the airport to Wings of Alaska Cargo facility for processing These transfers are most often accomplished with a tug and chain cart for smaller transfers a van can be used 3 Throughout the day freight and baggage is e
22. hts can spark Underwriters Laboratories require that flashlights used for fueling be of the vapor proof type that don t spark 8 Don t smoke or allow open flames within 100 feet of any fuel or fueling operations Always use bonding cables when moving fuel G SAFETY AND FUEL SPILLS a 1 Use care dragging the hose around keep the nozzle off the ground 2 Check nozzle for contaminants before fueling 3 Always give aircraft either moving on their own power or undertow the right of way 4 When on the ramp park close to the aircraft you are fueling so that other aircraft may get by Don t drive close behind a jet aircraft with its engines running The thrust from these engines can be very intense when the jet spools up Speed on main ramp is 20 miles per hour Stay off the runway and main taxi way Don t drive in the Part 121 ramp area Be conscious of personal safety at all times especially around spills or fires 0 Report all spills and fires to Wings of Alaska Dispatch If a spill does occur refer to Wings of Alaska spill contingency plan 11 Jet fuel is extremely hazardous if splashed or spilled onto any part of the body It also causes serious skin irritation and should be washed off immediately with soap and water If fuel gets in your eyes wash it out with clean fresh water 12 Avoid all sparks or ignition sources within 150 feet of spill In every fuel spill there is a possibility of fire all that is needed
23. ill automatically shut off if let go Do not block open Use care not to damage the inside of the fuel tank neck with the nozzle Double check that gas caps are replaced properly Do not lay or rest nozzle on airplane wing 3 When fueling in the rain or snow try to block the precipitation with a glove or hat If the rain is heavy stop fueling Finish fueling when precipitation subsides and advise the pilot to sump the aircraft tanks F STATIC ELECTRICITY 1 The static line must always be connected to the aircraft during fueling as the fueling process itself creates static Flowing fuel creates static on its own and the filter system creates the most static by a factor of 100 to 1 2 When working with fuel it is important not to create excess static electricity Clothing such as wool silk and polyester create static whereas cotton does not Metal on shoes may also spark avoid wearing these items when fueling 3 Radio transmissions should also be avoided when fueling Date 03 14 2012 Revision 8 Page 5 2 SeaPort Airlines Inc Fuel Truck Operating Handbook Chapter 5 Ground Service Manual 4 Plastic funnels should never be used as plastic creates static Plastic buckets should not be used when sumping the truck A steel white bucket is provided and must be grounded when in use When refueling the truck from the bulk tank keep the static line attached Static is also created when fuel falls through the air 7 Flashlig
24. is spark Every spill should therefore be treated as potential fire Fuel fumes being heavier than air will lie down low until dispersed 13 Spills up to 10 feet should be cleaned up immediately with a fireguard upwind with at least a 150 pound dry powder extinguisher Absorbent pads which should be carried in the fuel truck at all times or chemical cleaners should be used Move all running vehicles out of the immediate area and the aircraft if necessary Depending on the spill it might be necessary to shut off the vehicles instead of moving them Never drive through any part of the spill 14 If the spill is over 10 feet call the Airport Fire Department If the spill is within 50 feet of an aircraft evacuate the passengers and any unnecessary personnel Post a fireguard upwind Determine if the vehicles need to be moved Follow direction from the Fire Department on clean up procedures 15 Used absorbent pads should be kept in a closed metal container in a safe area OY Date 03 14 2012 Revision 8 Page 5 3 SeaPort Airlines Inc Fuel Truck Operating Handbook Chapter 5 Ground Service Manual H FIRES 1 10 11 The fire triangle is the three elements necessary to start and keep a fire going They are heat fuel and oxygen Remove anyone and the fire can no longer sustain itself Aviation fuel has certain hazard properties Flammability limits the percentage of fuel in the air that will bu
25. located halfway down on the passenger side Sump the filter then sump the tank by opening the valve and pulling the t handle When you are finished sumping double check that all sump valves are closed disengage the PTO and pour the sumped fuel into the waste oil tank in the hangar B TRUCK CHECKS 1 Every morning an inspection of each fuel truck must be made Check all fluids oil water and fuel 2 Check all tires for inflation with a rubber mallet Inspect all lights and lenses 3 Warm up the truck sufficiently Do not engage the PTO Do not high idle the truck while attempting to pump fuel it will destroy the pump Normal idle with the PTO engaged should not exceed 700 rpm If a problem develops with normal idle speed notify maintenance 4 Keep the truck clean of trash oily rags empty oil cans etc Check the fuel hose for cuts kinks or abrasions Engage system and look for bulges or leaks 6 Check that the muffler and flame arrester are okay with no holes or cracks 7 Any rise in differential pressure is indicative of contamination usually water but possibly particles as well Check for contamination in truck fuel tank and pump filter system as well as main tank 8 Complete daily inspection checklist 9 All aircraft fueling systems including all filters ground tanks and fuel trucks are maintained according to manufacturers specifications and are the direct responsibility of the Director of Maintenance
26. minal Provide support for Turbine Engine starts with Start Cart Service ground vehicles Tugs and Vans with engine oil and gasoline Wash and vacuum ground service vehicles Assist pilots with the installation and removal of wing covers Record fluid levels on appropriate forms Other duties as assigned by management ro mo eo B FUEL TRUCK PERSONNEL 1 Qualifications Must be at least 18 years of age Must be able to lift 701bs on a regular basis Must have a valid Driver s License and a clean driving record Must be able to use a handheld radio Must be able to speak read and write the English language Must be able to take and follow directions Must be able to work without direction Must be able to work from ladders and around aircraft Must be able to work in adverse weather conditions roo 2 Duties Inspect fuel truck daily and record results Fueling of aircraft Fill oil jugs for aircraft Record fuel usage on appropriate form Cleaning of fuel truck Date 03 14 2012 Revision 8 2 1 SeaPort Airlines Inc Personnel Qualifications and Duties Chapter 2 Ground Service Manual f Keep fuel truck stocked with supplies paper towels window cleaner aircraft oil and absorbent pads g Ramp personnel duties h Other duties as assigned by management C OUTLYING STATION PERSONNEL 1 Qualifications Minimum 18 years of age Must be able
27. n a Accident reporting ground vehicles b Bomb Terrorist threat Date 03 14 2012 Revision 8 Page 4 1 Training Program SeaPort Airlines Inc Chapter 4 Ground Service Manual Training Time Courseware Instructional Method Completion Standards 7 Aircraft Loading C207 amp C208 Weight and Balance Floor load limits Station limits Load securing Caravan weight recording 16 hours Initial 3 hours Recurrent Aircraft POH Emergency Response Plan Safety Program Vehicles Cargo Facility Hazardous Materials Operations Manual and Training Program Company Forms and Ground Service Manual Self Study Lecture Videos OJT and demonstrated performance of practical scenarios Trainee must demonstrate by written or oral testing an understanding of the material presented A trainee has completed this curriculum when all required training times have been completed all tests corrected to 100 and the proper entries made in the training records Hazmat and Fuel truck training times can be credited towards the total training time Hazmat and Fuel truck training times be credited towards the total training time Date 03 14 2012 Revision 8 Page 4 2 SeaPort Airlines Inc Training Program Chapter 4 Ground Service Manual FUEL TRUCK PERSONNEL Objective To ensure that clean usable fuel is delivered to aircraft in a safe and efficient manner and that all fuel t
28. per entries made in the training records Hazmat and Fuel truck training times can be credited towards the total training time Hazmat and Fuel truck training times can be credited towards the total training time Date 03 14 2012 Revision 8 Page 4 6 SeaPort Airlines Inc Fuel Truck Operating Handbook Chapter 5 Ground Service Manual A JET FUEL TRUCK RED WHITE TRUCK The Jet Fuel Truck holds 2 000 gallons of Jet A It is equipped with a 5 speed manual transmission The fuel hose is located on the driver s side along with two of the three emergency fuel shutoff controls and the bonding cable The third is a ring on the rear of the truck It is a pull to shutoff type valve The fuel filter and sump valves are located on the right side of the truck Fire extinguishers are located on both sides of the truck in each rear compartment The power takeoff or PTO control is located on the cab floor A fuel meter differential pressure gauge maximum operating range 10 PSI and hose rewind button are next to the rewind drum 1 SUMPING Sump the truck by draining a total of one to three gallons into a grounded white bucket Look for sediment or water bubbles on bottom of the bucket Note if it is cloudy or hazy if so sump truck again until it is clear The fuel should be clear or a straw color To sump the filter the PTO needs to be engaged There are two sump points one off the filter and one off the bottom of the tank They are
29. rn continuously once ignited Auto ignition temperature the temperature at which fuel will automatically ignite without any outside ignition source Flash point when the fuel emits enough vapors to ignite Avgas flash point is 40 F so Avgas can ignite in any weather or temperature Jet A or aviation kerosene has a flash point of 100 F If ignited jet fuel flames will spread at less than 100 feet per minute There are 3 basic types of fire Class A wood paper cloth plastics etc Class liquids grease gas Class electrical A fourth side of the fire triangle is the fire tetrahedron with the addition of chemical chain reaction Once ignited flames will spread at approximately 12 feet per second Fire extinguishers are labeled according to use Extinguishers labeled A B amp C are good on all fires Ones labeled only B or C are good for B or C class fires and would be effective on small A class fire Do not use A class extinguishers on class B or C fires as you might only spread the fire or electrocute yourself When using an extinguisher carry it to the fire pull the safety pin point the nozzle at the base of the fire press the discharge handle and sweep the nozzle back and forth Remember the acronym PASS Pull Aim Squeeze Sweep The average extinguisher carried on most trucks has only about 10 to 20 seconds of duration After the fire is extinguished back away in case of re ignition Dat
30. ruck Operating Handbook As Tr ck tessa Aea 5 1 B TRUCK ehecks 5 1 Driving the 5 2 D 5 2 5 2 Statie Electricity 5 2 G Safety and Fuel 5 3 5 4 Appendix 1 List of App ndix Appendix 1 1 Employee Feedback Form K5EF xx Annual Star Manual Form 5 Vehicle Weekly Form K5VWI xx Ramp Risk Assessment srecno Form 5 Ramp Risk Assessment Form 5 Ramp Services Personnel Training Certificate 44 1212222 Form KSMFGT xx Fuel Form KSMFFT xx Outlying Station Personnel Training Certificate Form KSMFOSGT xx Aircraft Fueling Equipment Daily Checks Form K5FTDC xx Aircraft Fueling Equipment Emergency Shut Off Form 5 Jet Fuel Service
31. rucks are operated according to airport safety standards Prerequisites Meet the qualifications in Chapter 2 Elements 1 Truck Inspections a Daily Inspections i Oil and Fluid Levels including fuel for truck and aircraft Sump Filters and Tanks Walk around inspecting Lights Placards Leaks Tires and Fire Extinguisher iv Check Fuel Hose for kinks abrasions cuts etc Check Nozzle v Aircraft fueling equipment check form b Monthly Inspections i Static System Continuity Test Nozzle Screens ili Fuel Hose iv Signs and Placards v Meter Seals vi Fire Extinguishers vii Emergency Shutdown System Tank Interiors ix Tank and Dome Covers 2 Fueling Procedures a Basic Procedures i Bonding Cable PTO Operation Using Nozzle iv Emergency Shutoff Valve b Jet Truck i Cessna 208 Caravan 1 Ladder Use 2 Safety Mat 3 Working with Flapper Valve Fuel service Record Form Date 03 14 2012 Revision 8 Page 4 3 SeaPort Airlines Inc Training Program Chapter 4 Ground Service Manual 3 Safety a Fuel differences i Jet Fuel ii 10011 b Fuel Spills i Cleaning Up Reporting Dissipating and Nature of c Fire Fighting i Extinguisher Operation Types of Fire Properties of Burning Fuel iv Safety Considerations d Proper Clothing and Static Electricity i Difference between Cotton Wool and Polyester Properties of Static Electricity Static Electricity Prod
32. tions should be outlined on the Employee Feedback Form Form 5 and given to the Maintenance and Ground Service Star Manager for consideration and implementation 1 Revisions to the Ground Service Manual will be made and inserted in the manual by the Maintenance and Ground Service Star Manager 2 The Maintenance and Ground Service Star Manager shall insure that all employees are made aware of and familiar with each revision Date 03 14 2012 Revision 8 Page 1 1 SeaPort Airlines Inc Maintenance and Ground Service Program Star Chapter 1 Ground Service Manual 3 A list of effective pages will be included in each program This list will show revisions by number and the date the revision was effective 4 Each page of the program will show in the footer the revision the page number and the revision date No revision number or date indicates an original unrevised page A vertical line in the right margin will indicate each revised paragraph D MANUAL REVIEWS The Maintenance and Ground Service Star Manager and senior management Chief Pilot Director of Operations or President are required to review the Ground Service Manual annually Form K5MR Annual Star Manual Review will be used to document this review The completed form s will be retained at a minimum until the next subsequent review E MANAGEMENT RESPONSIBILITY MAINTENANCE AND GROUND SERVICE STAR The Director of Maintenance and or designee listed b
33. to lift 70165 on a regular basis Must be able to speak read and write the English language Must be able to take and follow directions Must be able to work without direction Must be able to work in adverse weather conditions Drivers of passenger vehicles minimum age 21 without passengers and 23 with passengers and meet MVR guidelines 2 Duties Answer phone provide flight information and make reservations Weigh and record baggage weights as passengers check in Assist pilots in aircraft loading unloading of baggage mail and freight Process cargo shipments Wings of Alaska AS UPS FEDEX to destination Notify customers as freight shipments arrive Deliver incoming U S Mail to Post Office within 30 minutes of arrival Process and deliver UPS as directed by station manager Process cargo shipments Wings of Alaska AS UPS FEDEX to destination Service ground vehicles Vans with engine oil and gasoline Wash and vacuum ground service vehicles Assist pilots with the installation and removal of wing covers Other duties as assigned by management Date 03 14 2012 Revision 8 Page 2 2 SeaPort Airlines Inc Policies and Procedures Chapter 3 Ground Service Manual A RAMP RISK ASSESSMENTS Juneau Ramp and Fuel Personnel and Outlying Station Agents will fill out a Ramp Risk Assessment Form K5RRA at the beginning of each workday One assessment per d
34. ucers in Fueling e Driving on the Ramp and Aircraft Right of Way i Airport Speed Limits Aircraft Right of Way Driving Safety iv Ramp Safety Training Time 1 5 hours Initial 1 hour Recurrent Courseware Fuel Truck Fuel Truck Operating handbook Instructional Method Self Study Lecture OJT and demonstrated performance of practical scenarios Completion Standards At the discretion of the instructor an oral or written test may be administered but is not necessary for completion The instructor will insure that all trainees are knowledgeable in the subject matter A trainee has completed this segment when all of the modules and required training times have been completed all tests corrected to 100 and the proper entries made in the training records Date 03 14 2012 Revision 8 Page 4 4 SeaPort Airlines Inc Training Program Chapter 4 Ground Service Manual OUTLYING STATION PERSONNEL Objective To provide outlying station personnel with the skills necessary to serve Wings of Alaska in daily operations Prerequisites Meet the qualifications in Chapter 2 Elements 1 Customer service a Answering phones b Proper use of computer for reservations c Checking in of passengers d Assisting passengers on and off aircraft e Use of stairs for loading passengers a Hearing protection b Propeller avoidance c Marshaling vehicles in close proximity to aircraft d Below freezing temperatures and i
35. xpedited between the Airport Terminal and the Wings of Alaska Cargo facility Date 03 14 2012 Revision 8 Page 3 2 SeaPort Airlines Inc Policies and Procedures Chapter 3 Ground Service Manual G START CART The Start Cart consists of a small trailer four large batteries a battery charger and approximately 15 feet of power cord for aircraft starting and is towed with a Tug It is used primarily to start the turbine powered aircraft and transporting baggage The batteries should be kept charged throughout the day When assisting an aircraft start hand signals are used for communicating between the pilot and ramp person These hand signals are covered in training and section J below H VEHICLES All fluid levels will be checked weekly and recorded on the Vehicle Weekly Inspection Form Form K5VWI The vans must be cleaned inside and out on a regular basis Gasoline is purchased from Mike s Airport Express just north of the airport field or Aero Services Vans parked at the bag belt area must be backed in against the building When backing any vehicle up to an aircraft it is mandatory to have a second person marshalling to help avoid hitting the aircraft and causing damage I TUGS All fluid levels will be checked weekly and recorded on the Vehicle Weekly Inspection Form Form K5VWI Fuel is purchased from Aero Services the airport field because the tugs need to stay on the airport field J HAND SIGNALS Identify Gate
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