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1. E A O fl ap BD Ethernet 4 11 O G gt gt a c Inr B 4695 Model 201 or 211 Figure A 4 Typical Rear Connectors Some models do not have all the connector sockets shown A 4 4693 4694 and 4695 Hardware Service Manual Description of 4693 Power Modes m Turning on Power to the 4693 The 4693 has no power ON OFF switch The Mode Control Switch on the operator panel is used to switch between Operational Mode ON and Non Operational Mode OFF Throughout this manual when you are instructed to Switch Ready mode ON this means to press the Mode Control Switch to turn the Ready indicator ON When you are instructed to Switch Ready mode OFF this means to press the Mode Control Switch to turn the Ready indicator OFF On In this mode AC power is present at the terminal and the terminal is fully operational The Ready Indicator and Indicators 1 and 2 will be ON Off In this mode AC power is present at the terminal and Storage Retention is disabled The Ready Indicator is OFF Indicators 1 and 2 will be ON The terminal is not operational Standby In this mode AC power is present at the terminal and Storage Retention is enabled The Ready Indicator is OFF Indicators 1 and 2 will be ON The indicators are the same as in OFF mode but Storage Retention is enabled Backup In this mod
2. DR S1 04 S2 16 Explanation This message appears when a 16 4 Token Ring Adapter A is installed and has not been configured to select the data rate User Response You must determine the correct data rate for your token ring network Contact the store programmer help desk installation planner or store support personnel for this information Press the S1 key if the data rate is 4 Mbyte sec Press the S2 key if the data rate is 16 Mbyte sec Note If a similar message appears again make sure that the correct data rate was chosen and select the correct data rate again If this message continues to appear contact the network administrator ET nn nn nn nn nn nn Explanation This message indicates the elapsed time of an RPL Normally it continues to increment until the load is complete User Response If this message stops incrementing or continues for an unusual length of time 1 Make sure that the controller server is operational 2 Make sure that the terminal is properly attached to the network If a problem is found switch Ready mode OFF and then ON to retry the load operation 3 Look for other messages that are indicating a network problem e On a video display there are several messages displayed on the screen at the same time e On a 40 character display only one message can be seen To retrieve the other network messages see page 1 9 4 After recording the network messages contact your network admin
3. QUIT Configuration and Utility Menus MAIN MENU START TESTS START UTILITIES START CONFIGURATION START OPERATING SYSTEM QUIT CONFIGURATION MENU VIEW CONFIGURATION PRINT CONFIGURATION CHANGE CONFIGURATION RUN AUTO CONFIGURATION RESTORE CONFIGURATION QUIT L TERMINAL AUTO IPLS UTILITY MENU SET TIME AND DATE ENTER PRINT VITAL PRODUCT DATA DISPLAY REVISION LEVEL SET PASSWORD DISPLAY NVRAM ERROR LOG SET KEYBOARD RATE DISPLAY MEMORY MAP QUIT MENU UTILITY 2 ENTER 4693 MOD xx1 VITAL PRODUCT DATA PRINT 4693 MOD xx1 VITAL PRODUCT DATA QUIT Figure 1 4 4693 Model 3W1 Menus Note The contents of these menus vary with the models and with the features installed on the terminal 1 74 4693 4694 and 4695 Hardware Service Manual Test Procedure Using System Programs 1 See Loading the System Programs on page 1 71 2 When the MAIN MENU appears select START TESTS 3 When the TEST MENU appears select the desired test e RUN POS DEVICE TESTS e RUN SYSTEM UNIT TESTS e RUN VERIFICATION TESTS 4 Follow the instructions that are displayed or select from the next menu that is displayed Note If a device that you want to test does not appear in the list of devices to be tested MENU TEST 4 OR MENU TEST 6 switch Ready mode OFF and then load the reference diskette and run AUTO CONFIGURATION If the device still fails to appear in the test
4. 0 0 0 20 3 51 Removing and Replacing the Lower Wedge Shaft Assembly 3 51 Removing and Replacing the FrontDoor 0 000 3 52 Removing and Replacing the Rear Door a 3 52 Removing and Replacing the Customer Display 0 000000022 ey 3 52 Removing Replacing and Cleaning the Customer Display Lens 3 53 Removing and Replacing the Lithium Battery 0 o 3 53 Removing and Replacing The PCMCIA Feature 20 0000200005 3 54 Running Setup 4695 Models 201 and 211 2 naaa 0 o o 3 55 4695 Setup Diskette coc iodo a eee Ae A A PR ES Sm Bo 3 56 Creating A Setup Diskette 0 00000 3 56 Using the Setup Diskette ai a 3 57 Appendix A 4693 Hardware Overview o A 1 Front and Rear Views of the IBM 4693 0 o e A 2 Sockets and Devices 0 0 ee A 3 Rear Connector Panels 0 0b A 4 Description of 4693 Power Modes 0 ee A 5 Appendix B Maintenance Inspection for the 4693 B 1 Appendix C Preventive Maintenance 2 200200020 pees C 1 4693 Preventive Maintenance Procedures 0 o o C 3 System UIt ei a a e la ha a de Boe Ge ee C 3 Cash Drawer 2 7 in ad bo a ee A a das pit C 3 DISPLAY iii a et Boge ee teh PM ad te ash ne tated ah tended tea PE R Bee 4 C 3 KODORI tenn e e ada ee yr as Bhat A
5. 3 34 Removals and Replacements 4695 Models 201 and211 naaa aaa 3 35 Removing and Replacing the Tablet 0 o o 3 35 Removing and Replacing the MSR or MSR Blanks 0 0 o e 3 36 Removing and Replacing the Tablet FRUS 0 000000 epee 3 36 Removing and Replacing the 4695 LCD Backlight 10 4 in o 3 38 Removing and Replacing the Top Cover 2 000000 eee ee 3 39 Removing and Replacing Memory Modules o e 3 40 Removing and Replacing the Fixed Disk 0 0 o e 3 40 Removing and Replacing the Diskette Drive 0 0 e e 3 41 Removing and Replacing the Front Panel 2 000000 eee eee 3 41 Removing and Replacing the System Board 0 00002 3 42 Removing and Replacing the Processor 0 000000000522 p Ge 3 42 Removing and Replacing the Video RAM 2 0 o 3 43 Installing the Expansion Feature 2 aaa a 3 44 Jumper INTOFMAON raae u a Wie Ae Be A ited aes ae 3 45 Removing and Replacing the Power Button 2 22 20 2 000 00008 3 47 Removing and Replacing the Lock Assembly FRUS 000005005 3 48 Removing and Replacing a Lock Insert aoaaa aaa a 3 49 Removing and Replacing a Blank Lock Insert 000000 eee eee 3 50 Removing and Replacing the Upper Wedge o e 3 50 Removing and Replacing the Tablet Latch
6. Cash Drawer Check that the cash drawer is securely connected to the 4695 Run the cash drawer test using the service diskette Exchange the cash drawer cable Exchange the cash drawer latch assembly Exchange the touch screen controller card Fixed Disk Run the fixed disk test using the service diskette Run setup and review the fixed disk configuration to ensure that it is properly configured See Running Setup 4695 Models 201 and 211 on page 3 55 Check that the fixed disk is securely connected to the system board Exchange the fixed disk cable Exchange the fixed disk Magnetic Stripe Reader MSR Make sure the MSR is securely attached to the touch display Run the MSR test using the service diskette Exchange the MSR Exchange the touch screen controller card Customer Display Make sure the customer display cable is securely connected to the customer display and to the 4695 Run the customer display test using the service diskette Exchange the customer display cable Exchange the customer display Backlight Dim dark or partially lit touch display Adjust the contrast and brightness on the display using the service diskette Check that the backlight is good by using the test on the service diskette Check that the backlight is securely connected Exchange the backlight Note Do not exchange the display to solve this problem Terminal not working at all Start at Prelimina
7. Switch power ON at all external devices Switch Ready mode ON at the terminal and wait 10 seconds Observe the indicator lights on the operator panel See Figure 1 1 on page 1 3 The normal condition of the lights are Ready Indicator green ON Indicator 1 system board Ok ON Indicator 2 power supply Ok ON Indicator 3 overtemperature OFF Indicator 4 overcurrent OFF Are the indicator lights normal Yes No 002 Go to 4693 Operator Panel Indicators and Switches on page 1 51 003 Switch Ready mode OFF Switch Ready mode ON and observe the display for a power on self test POST error code Write down any error codes that are displayed Note You will hear 2 or more beeps if a POST error is detected and 1 beep if no errors are detected If the test stops and you cannot continue see 4693 Messages on page 1 8 or 4693 Symptoms on page 1 47 Step 003 continues 1 4 4693 4694 and 4695 Hardware Service Manual 003 continued Did you hear just one beep at the end of POST Yes No 004 Go to 4693 Messages on page 1 8 Go to 4693 Symptoms on page 1 47 005 Switch Ready Mode OFF Load the system programs See Loading the System Programs on page 1 71 For a 4693 Model 541 with a fixed disk the system programs are loaded from the fixed disk system partition If this is a medialess ter
8. Mnnnn Messages on page 1 35 You have a power on self test POST message displayed Follow the User Response for the message at 4693 Power On Self Test Messages on page 1 11 You have an Ethernet network message displayed Follow the User Response for the message at Ethernet Messages on page 1 25 You have a PC network message displayed Follow the User Response for the message at PC Network Messages on page 1 26 You have a token ring network message displayed Follow the User Response for the message at Token Ring Messages on page 1 28 You have a 63nn message displayed when loading system programs Follow the User Response for the message at 63nn Messages on page 1 31 You have a Tnnnn message displayed Follow the User Response for the message at Tnnnn Messages on page 1 39 You have a problem symptom at a 4693 terminal Follow the Action for the symptom at 4693 Symptoms on page 1 47 You have a Unnn message U001 through U009 displayed at a 4693 terminal Follow the User Response for the message at Unnn Messages on page 1 45 You have a blank display at a 4693 terminal Go to Input Output Device Symptoms on page 1 50 You have multiple problem symptoms at a 4693 terminal or more than one point of sale device appears to be failing Go to MAP 0100 General Checkout on page 1 3 You have a 4
9. SYMPTOM ACTIONS One beep during POST This is the normal completion of POST when no errors are detected No beeps during POST 1 If the terminal appears to work except for the speaker exchange the speaker See Removing and Replacing the Speaker on page 1 86 2 See Problems with 4693 Models 3W1 and 741 Service Level Update on page 1 49 if this is a 4693 model 3W1 3 Exchange the system board See page 1 86 Two beeps during POST This is an indication that an error was detected during POST Look for the error message that is displayed and go to 1 8 One long and one short beep or One long and two short beeps 1 If you have a video display see 1 61 before exchanging any FRUs 2 Exchange the terminal system board See page 1 86 One or two beeps and a blank or unreadable display or a blinking cursor 1 If you have a video display see page 1 61 before exchanging any FRUs 2 Exchange the display 3 Exchange the terminal system board See page 1 86 Continuous beep Exchange the system board See page 1 86 Repeating short beeps 1 A key is stuck 2 Exchange or repair the keyboard See the BM Store Systems Hardware Service Manual for Point of Sale Input Output Devices 3 Exchange the system board See page 1 86 1 48 4693 4694 and 4695 Hardware Service Manual Problems with 4693 Models 3W1 and 741 Service Level Update When a Service Level Update is required fo
10. e Ensure that the fixed disk cable is correctly connected to the system board e Ensure that the fixed disk jumper is present and correctly plugged Looking at the rear of the fixed disk the jumper must be plugged to the two connector pins at the extreme right end e Run Setup See Running Setup 4695 Models 201 and 211 on page 3 55 If the failure persists 1 Exchange the battery See page 3 53 2 Exchange the system board See page 3 42 163 Explanation The time of day was not set User Response Use operating system services or the Setup Utility to set the time and date 164 Explanation The memory size does not match CMOS User Response Install the correct amount of memory in the system or run Setup from the System Utility if the memory configuration change was intentional 169 Explanation There is a ROM search error after three consecutive attempts to boot User Response e Run Setup to reconfigure See page 3 55 e If the failure persists exchange the system board See page 3 42 201 Explanation A system board memory error occurred User Response Use the Service Diskette to boot the system Run the system unit tests to test the memory 301 Explanation A system unit keyboard error occurred User Response 1 If your system unit normally has a keyboard attached follow this list to correct the problem e Switch POWER OFF e Ensure the keyboard cable is attached to the keyboard 333 the keyboard e Ensure that no
11. 0 o e 1 79 Removing and Replacing the Storage Retention Battery Pack 1 80 Removing and Replacing the Operator Panel Assembly 1 80 Removing and Replacing the Power Supply 0 0000500 1 81 Removing and Replacing the Diskette Drive 0 0 0 e e 1 82 Removing and Replacing the Cooling Fan and Plenum 0020045 1 82 Removing and Replacing the Logic Tray o o o o 1 83 Removing and Replacing the Fixed Disk Drive 0 0 00000 bees 1 84 Removing and Replacing an Option Adapter 0 200000 22 eee 1 85 Removing and Replacing Memory Modules 0 0 e 1 85 Removing and Replacing the Terminal System Board 0 o o 1 86 Removing and Replacing the Speaker 0 0 0200000 eee ee 1 86 Removing and Replacing the Rear Cover o 2 1 86 Removing and Replacing the Rear Connector Panel 0 1 87 Removing and Replacing the Input Output Devices 0 0 e e 1 88 Removing and Replacing the Top Cover 2 000000 ee ee 1 89 Removing and Replacing the Side Covers e 1 89 Removing and Replacing the Keylock Insert 2 2 0 0 2 0 a 1 90 Removing and Replacing the Blank Keylock Insert 220000000045 1 90 Removing the Power On Password pe 1 91 Removing and Replacing an Extended Duration
12. 2 Some of the POS I O devices can be repaired while others are simply exchanged when they fail See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices to determine if a repair procedure exists for an I O device 3 The diagnostic tests are intended to test only IBM devices Non IBM devices prototype adapters or modified options can give false errors and system responses that are not valid Switch Ready mode OFF at the 4693 Press the Reset switch on the operator panel When Reset is pressed storage retention is disabled Switch power ON at all external devices Switch Ready mode ON at the terminal and wait 10 seconds Observe the indicator lights on the operator panel The normal condition of the lights are Ready Indicator green ON Indicator 1 system board Ok ON Indicator 2 power supply Ok ON Indicator 3 overtemperature OFF Indicator 4 overcurrent OFF Are the indicator lights normal Yes No 002 Go to 4693 Operator Panel Indicators and Switches on page 1 51 003 Is more than one I O device failing Yes No Step 004 continues 1 6 4693 4694 and 4695 Hardware Service Manual 004 continued Go to Step 006 It is possible that one failing device can cause others to fail also Switch Ready mode OFF Disconnect each of the I O devices one ata time to help determine which one is causing the failure Ret
13. 2 Disconnect the fixed disk cable from the system board 3 Unclamp the diskette drive cable and disconnect it from the system board Note The diskette drive cable connector does not unplug from the system board See Figure 3 36 4 Remove the four screws that fasten the disk drive bracket to the system board and lift the drive and bracket out 5 Remove the four screws that fasten the diskette drive to the bracket and remove the drive 6 Unclamp and remove the diskette drive cable from the drive 7 To install a new diskette drive perform the above steps in reverse order Diskette Drive Cable Figure 3 36 Removing the Diskette Drive Cable Removing and Replacing the Front Panel 1 2 Remove the top cover See page 3 39 Disconnect the keyboard and pointing device cables if attached Remove the two screws that fasten the front panel to the base Remove the four screws holding the diskette drive bracket to the system board Remove the front panel by lifting up the diskette drive bracket and sliding the panel to the front Note If you are exchanging the front panel you must remove the lock assembly and the door and install them on the new panel See Removing and Replacing the Lock Assembly FRUs on page 3 48 and Removing and Replacing the Front Door on page 3 52 To exchange the front panel perform the above steps in reverse order Front Panel Screws Figure 3 37 Removing the Fr
14. Check that the cash drawer is securely connected Exchange the cash drawer cable Exchange the cash drawer latch assembly Exchange the interface card Magnetic stripe reader MSR Run the MSR test using the service diskette Make sure the MSR is securely attached to the touch display Exchange the MSR Exchange the touch screen controller card Chapter 3 Start Here for 4695 Problems 3 7 Table 3 3 Page 3 of 3 Troubleshooting Chart Models 002 and 012 If the problem is Here s what to do Customer display Run the customer display test using the service diskette Make sure the customer display cable is securely connected to the customer display and to the 4695 Exchange the customer display cable Exchange the customer display Exchange the interface card Backlight Dim dark or partially lit touch display Adjust the contrast and brightness on the display using the service diskette Check that the backlight is good by using the test on the service diskette Check that the backlight is securely connected Exchange the backlight Note Do not exchange the LCD to solve this problem Notes 1 Some devices that attach to the system have test instructions See those instructions when testing those devices 2 Record any error message or symptom for future reference 3 When using application programs you may receive error messages that pertain to the application software See t
15. Installation and Operation Guide GA27 4031 IBM 4693 Point of Sale Terminals Quick Reference Card P N 73G1022 IBM 4693 4694 and 4695 Point of Sale Terminals Maintenance and Test Summary SX27 3919 IBM Store Systems Hardware Service Manual for Point of Sale Input Output Devices SY27 0339 IBM Store Systems Installation and Operation Guide for Point of Sale Input Output Devices GA27 4028 IBM Store Systems Adapters Installation and Problem Determination GA27 4009 IBM Store Systems Supplement for Point of Sale Terminals Installation Operation and Service GA27 4035 IBM Store Systems Parts Catalog S131 0097 IBM 4693 Point of Sale Terminals Reference Diskette SX27 3918 IBM 4693 Point of Sale Terminals Diagnostic Diskette SX27 3928 IBM 4693 Point of Sale Terminals Support Diskette for Medialess Terminals SX27 3929 IBM 4694 Point of Sale Terminals Service Diskette SX27 3933 IBM 4695 Point of Sale Terminals Service Diskette SX27 3965 IBM 4693 4694 Point of Sale Terminals Supplemental Drivers SX27 3934 IBM 4695 Point of Sale Touch Terminals Model 002 012 201 and 211 Installation and Operation Guide GA27 4031 IBM 4690 Store System Library IBM 4690 Store System Planning Installation and Configuration Guide SC30 3600 IBM 4690 Store System Programming Guide SC30 3602 IBM 4690 Store System User s Guide SC30 3597 IBM 4690 Store System Communications Programming Reference SC30 3582 IBM 4690 Store
16. Ni Cd Return used batteries to IBM for disposal e Check the inside of the system base unit for obvious unsafe conditions such as metal filings contamination water or other fluids or marks of fire or smoke damage e Ensure that the voltage specified on the voltage label matches the voltage of the AC power cord e Ensure that the fasteners that hold the top cover of the power supply are not missing and have not been changed e For models with batteries check the condition of the battery e Ensure that Ready mode is OFF and reinstall the front panel e Connect the AC power cord to a power receptacle and ensure that the machine switches to Ready mode ON Copyright IBM Corp 1993 1995 B 1 B 2 4693 4694 and 4695 Hardware Service Manual Updated December 23 2002 Appendix C System maintenance Customer End User product care procedures System unit Display Keyboard Scanners i oe wae wee Ae Service Provider System Maintenance P2ocedures System Unit Cash drawer Display Keyboard Keylocks Scanners Model 1 or 2 printer Model 3 or 4 printer Model 4610 printer Customer End User product care procedures Owners and users should periodically inspect their system unit and its components for cleanliness and perform the following procedures based on usage and environmental characteristics at a minimum of once every 12 months System unit 1 Vacuum the exterior cover vent grills 2 Clean the
17. No cursor displayed Screen is unreadable Other display problems e Check that the video display cables are securely connected e Ensure that the video display power cord is connected and power is ON e Check that the power indicator lights are on at the 4694 and the video display e Adjust contrast and brightness controls on the display e Look for an OK displayed on the POS display if attached This indicates that the 4694 system board is probably ok e Listen for beeps when power is switched ON If you have a POS keyboard you should hear three beeps after POST If you have only a PC type keyboard you should hear one beep See POST Beep Messages on page 2 5 for beep codes e Use the reference documentation that came with the display if any e Exchange the video display e Exchange the VGA card and cable See page 2 13 for Models 001 004 or 024 e Exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 LAN activity LED 1 yellow at the rear of the 4694 is on solid not blinking The LAN is sending more than 512 bytes of data or the transmit line is stuck on If this problem persists exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 LAN activity LED 2 yellow at the rear of the 4694 is blinking The LAN adapter has detected that it collided with another LAN adapter trying to transm
18. See Removing and Replacing the Rear Connector Panel on page 1 87 or Exchange the system board See Removing and Replacing the Terminal System Board on page 1 86 Chapter 1 Start Here for 4693 Problems 1 7 4693 Messages How To Read 4693 Power On Self Test POST Messages 0 1 9 How To Retrieve Network Remote Program Load RPL Messages 1 9 Power On Self Test Message Index 0 20 0000 0 eee 1 10 4693 Power On Self Test Messages 2c ee 1 11 Ethernet Messages ss apa kobe Get a rk OE el Oe whoa ge ak eb a a 1 25 PC Network Messages ee 1 26 Token Ring Messages 1 1 28 OSNNINICSSAGES et aie ae Be eA ee ed ee Be 1 31 Application Program Status xxx aa aaa a 1 34 Annn through Lnnn and Nnnn through Snnn Messages 2 22 02205 1 34 Mnnnn Messages earra ga ua a a e a a eaa E a aa e a a a e S 1 35 Tinni Messages caosa ack oe Gee aed a e G EN a AA E e a A ee ee 1 39 Unnn Messages vam ee Sara ee SEA OA Ba ee EER Re 1 45 WnhnniiMessages veia GP eA a ee A EO Ba De ee eA oe Se ed 1 46 Xnnn Messages A a a aA A A a a e a a a a A AS 1 46 VARA Messages sar de ad Seeded dei E A e tae ae et RE 1 46 ZMNN MESSAGES whee bo dete A hae A Ae ae ea BO ett e 1 46 DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety c
19. Speaker 1 Remove the terminal system board See page 1 86 2 Release the speaker from its retainer and remove it from the base 3 To exchange the speaker reverse this procedure Removing and Replacing the Rear Cover 1 Open the rear cover by pressing on the rear cover buttons 2 Press the two latching tabs located on the top of the rear cover to disengage it from the top cover See Figure 1 14 on page 1 87 3 To exchange the rear cover reverse this procedure Removing and Replacing the Rear Connector Panel 1 Switch Ready mode OFF 2 Open the rear cover and disconnect the AC power cords from the rear connector panel 3 Remove the logic tray See page 1 83 Note You only have to slide the logic tray to the front far enough to disconnect it from the rear connector panel 4 Remove the power supply See page 1 81 Note You only have to slide the power supply to the front far enough to disconnect it from the rear connector panel 5 Disconnect all remaining cables attached to the rear of the 4693 Note Mark the location of each cable to make it easier to reconnect when finished 6 Remove the rear cover button on the left facing the rear This is done by compressing the button retainer tabs on the inside of the button with your fingers while sliding the button outward Notice the position of the button when you remove it It must go back in the same position 7 Remove the six screws that secure the
20. keys to continue A software problem occurred Switch POWER OFF If the failure occurs again check the application programs you are running in the system Chapter 3 Start Here for 4695 Problems 3 27 Test Error Messages 4695 Models 201 and 211 603 Diskette size error Explanation A diskette drive test error occurred User Response 1 Ensure that the diskette is either a 1 MB or 2 MB diskette 2 Ensure that the diskette is correctly formatted 3 Use a known good diskette 606 Diskette verify failed Explanation A diskette drive test error occurred User Response 1 Use a known good diskette 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 607 Write protect failure Explanation A diskette drive test error occurred User Response 1 Exchange the diskette drive cable See page 3 41 2 Exchange the diskette drive See page 3 41 3 Exchange the system board See page 3 42 626 Data compare error Explanation A diskette drive test error occurred User Response 1 Use a known good diskette 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 627 Diskette change error Explanation A diskette drive test error occurred User Response 1 Exchange the diskette drive cable See page 3 41 2 Exchange the diskette dri
21. module into either socket 1 Remove the top cover See page 3 39 2 To remove the memory modules release the retainers and tilt the module inward and lift it out of the socket 3 When exchanging a memory module insert it in into the socket as shown in Figure 3 34 and rotate it upright until it latches into place 4 Reinstall the top cover Retainer Figure 3 34 Installing a Memory Module 3 40 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the Fixed Disk 1 Remove the top cover See page 3 39 2 Disconnect the fixed disk cable from the system board 3 Pull outward on the metal retainer to release it from the tabs and lift up as shown in Figure 3 35 Note If the fixed disk is fastened to the bracket with four screws remove the screws 4 Remove the fixed disk from the bracket Disconnect the cable from the rear of the fixed disk 6 Connect the cable to the new fixed disk and verify that the address jumper is in place Note Looking at the rear of the fixed disk the jumper must be plugged to the two connector pins at the extreme right end 7 Perform the above steps in reverse order to install a new fixed disk Diskette Fixed Disk Drive Connector ae ye Metal Retainer Diskette Drive Screw N Mi Figure 3 35 Removing the Fixed Disk SS Fixed Disk Screws Removing and Replacing the Diskette Drive 1 Remove the top cover See page 3 39
22. simultaneously until they release the module See Figure 1 12 4 Lift the module from the memory module connector 5 To exchange a memory module reverse this procedure Bus Adapter Retainer Option System Board Screw Adapter One on each side of Bus Adapter Bus Adapter Speaker Retainer Password Jumper System Board Figure 1 11 Logic Tray Components Figure 1 12 Memory Module Remove and Replace Chapter 1 Start Here for 4693 Problems 1 85 Removing and Replacing the Terminal System Board 1 Remove the logic tray See page 1 83 2 Note their locations and remove any option cards that are present See page 1 85 3 Remove the bus adapter if present by removing the bus adapter retainer and unplugging it from the system board 4 Remove the fixed disk if present Remove the two screws located near the center of the system board adjacent to the bus adapter socket Note The 4693 xx2 has no bus adapter socket However the location of the screws that hold the system board is obvious when you look at the board 6 Disconnect the speaker connector Move the system board forward until the slots in the edge of the board align with the tabs in the frame Then lift the board out of the tray See Figure 1 13 8 If you are exchanging the system board the replacement board is not supplied with memory installed Therefore you must remove the memory modules from the board being exchanged and install th
23. 1 59 Copyright IBM Corp 1993 1995 iii Storage Retention Symptoms 0 a 1 60 RS232 Serial Device Symptoms 2 1 60 Video Display Symptoms 0 2 00 000 1 61 Miscellaneous Symptoms a 1 62 4693 Configuration Tests and Utilities 000000000022 ee 1 64 Keyboard Differences 0 1 65 Reference Diagnostic and Support Diskettes 0 0 0 0 a 1 65 System Partition o dl Mihi ke Bele e 1 65 IMI MAGS slide a here o E Be aay teta te ees A Sere i 1 66 Test Programs Summary 1 67 Power On Self Test POST 0 0 0 0200 1 67 Configuration Programs Summary 2 2 a 1 68 Utility Programs Summary 2 2 taat s a eann piede aa aa aia aa a ahe e e A aa 1 69 Loading the System Programs aaa 00 c 1 71 Flow of 4693 System Programs Menus 2 1 73 Flow of 4693 3W1 System Programs Menus 000 000000004 1 74 Test Procedure Using System Programs 1 75 Testing Procedure Using Operating System Exercisers o 1 75 Configuration Procedure Using System Programs o o 1 75 Utilities Procedure Using System Programs eee ee 1 75 Resetting Configuration and the Terminal Load 0 o e 1 76 4693 Removals and Replacements anaana aaa 1 77 Electrostatic Discharge ESD 0 pe 1 78 Removing and Replacing the Front Panel 0
24. 222 Figure A 3 on page A 4 socket on the rear connector panel See Ensure that no keys are pressed during the initial program load IPL Exchange or service the system unit keyboard Go to the Store Systems Hardware Service Manual for Point of Sale Input Output Devices Exchange the system unit keyboard cable oa A GQ N Exchange the terminal system board See page 1 86 1 16 4693 4694 and 4695 Hardware Service Manual 000303nn and 000304nn 001101nn to 001102nn 000303nn and 000304nn Explanation A terminal system unit keyboard error occurred This message can only be caused by the keyboard attached to the Kybd E socket on the rear connector panel User Response 1 Ensure the keyboard is correctly attached to the Kybd 222 888 socket on the rear connector panel See Figure A 3 on page A 4 2 Exchange or service the system unit keyboard and cable Go to the Store Systems Hardware Service Manual for Point of Sale Input Output Devices 000305nn Explanation An error occurred on the terminal system unit keyboard User Response 1 Exchange the system unit keyboard cable 2 Exchange the terminal system board See page 1 86 000401nn to 000501nn Explanation A terminal system board error occurred User Response If the problem persists exchange the terminal system board See page 1 86 000602nn Explanation The diskette IPL boot record is not valid User Response Tr
25. 3 33 Rear Connector Panel 4695 Models 201 and 211 e yr 3A a 3B a ia Ethernet 4 11 inr A F External serial device COM1 External serial device COM2 Parallel port Power plug from power supply POS cash drawer POS cash drawer Ethernet 4 11 O Front Panel 4695 Models 201 and 211 Ethernet cable POS customer display Serial I O SIO satelite VGA video CRT PCMCIA card slot 1 optional feature PCMCIA card slot 2 optional feature Gocco EEEE 5 Notes Keylock Diskette Drive Indicator Keyboard cable connector Mouse cable connector Manager s mode Diskette drive is unlocked SDE gu Lb 1 44MB Diskette Drive Diskette drive is locked Ethernet link OK Ethernet data activity Fixed disk drive indicator Power button 1 The manager s mode position unlocks the diskette drive touch screen and system unit cover to allow you to remove the touch screen and system unit cover You cannot remove the key 2 When the diskette drive is unlocked The touch screen and system unit cover remains locked preventing removal You can remove the key 3 When the diskette drive is locked diskettes cannot be inserted or removed The touch scree
26. 82 Also remove the fan and plenum See page 1 82 10 To exchange the power supply reverse this procedure Note When exchanging the power supply you must push it inward with enough force to overcome the resistance provided by the rear connector panel Make sure that the retaining screw lug is aligned to the corresponding slot in the frame Chapter 1 Start Here for 4693 Problems 1 81 Removing and Replacing the Diskette Drive 1 2 3 Remove the power supply See page 1 81 Lift the diskette drive latch on the left side of the power supply and slide the drive to the right until it disengages See Figure 1 8 Remove the cable from the diskette drive Diskette Drive Replacement 1 Figure 1 82 With the power supply removed from the terminal align the four guides on the bottom of the drive with the elongated holes in the top of the power supply Then slide the diskette drive to the left until the latch engages Route the diskette drive cable in the same manner as it was when removed and connect the cable Reinstall the power supply See Removing and Replacing the Power Supply on page 1 81 Latching Points both sides 1 8 Diskette Drive Remove and Replace 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the Cooling Fan and Plenum 1 2 Remove the power supply See page 1 81 Disconnect the fan connector from the power supply by depressing the latch located on
27. 88 Removing and Replacing the Top Cover 0 00002 ee 1 89 Removing and Replacing the Side Covers 0 e o 1 89 Removing and Replacing the Keylock Insert aaa aaa o e 1 90 Removing and Replacing the Blank Keylock Insert 22000000005 1 90 Removing the Power On Password 0 00000 0 eee 1 91 Removing and Replacing an Extended Duration Battery 2 1 92 DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety connect equipment requiring electrical power to a properly wired and grounded outlet Chapter 1 Start Here for 4693 Problems 1 77 Electrostatic Discharge ESD AttentionESD damage can occur when there is a difference in charge between the part the product and the service person No damage occurs if the service person and the part being installed are at the same charge level ESD Damage Prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connector outside shells can also be used Handling Removed Cards Logic cards
28. AA nannnnannnnnn 1 11 010007nn 1 20 DR F4 04 F6 16 1 28 010008nn to 010009nn 1 20 DR S1 04 S2 16 1 29 0100nnnn 1 21 ET nn nn nn 1 12 0106nnnn 1 21 RC E1 1 12 01290200 1 21 RC E2 1 12 014515nn 1 21 RC E3 1 12 01458501 1 21 RC E4 1 12 01458502 1 22 RC En 1 12 0145nnnn 1 22 63nn 1 31 0148nnnn 1 22 000101nn to 000104nn 1 13 0166nnnn 1 22 000110nn 1 13 0167nnnn 1 22 000112nn to 000113nn 1 13 0208nnnn 1 23 000115nn 1 13 0210nnnn 1 23 000161nn 1 13 0265nnnn 1 23 000163nn 1 13 02nnnnnn 1 23 000164nn 1 14 199900n5 1 23 000165nn 1 14 1999001n to 1999009n 1 23 000166nn to 000167nn 1 14 199900nn 1 23 000169nn 1 14 19990301 1 24 000171nn to 000172nn 1 14 19990302 1 24 000173nn to 000174nn 1 15 19990303 1 24 000179nn 1 15 19990305 1 24 000181nn 1 15 19990306 1 24 000184nn 1 15 19990401 1 24 000186nn 1 15 19990403 1 24 0001nnnn 1 15 00021nnn 1 16 0002nnnn 1 16 000301nn 1 16 000303nn to 000304nn 1 17 000305nn 1 17 000401nn 1 17 0006nnnn 1 17 0007nnnn 1 17 001101nn to 001102nn 1 17 001701nn to 001780nn 1 18 002401nn 1 18 003015nn 1 18 0037nnnn 1 18 0046nnnn 1 19 005610nn 1 19 0062nnnn 1 19 00630000 1 19 00630800 1 19 00638000 1 20 0064nnnn 1 20 0086010n to 0086020n 1 20 0086030n to 0086040n 1 20 010002nn to 010006nn 1 20 1 10 4693 4694 and 4695 Hardware Service Manual Power On Self Test Messages DR S1 04 S2 16 4693 Power On Self Test Messages When the
29. Battery 1 92 4693 Model 741 Processor Jumper Information 0 0 20000002252 G 1 93 Removing the Power On Password 2 00000 ee 1 94 Chapter 2 Start Here for 4694 Problems 0 o 2 1 4694 Problem Determination o 2 2 Preliminary Checklist 2 2 00 2 2 2 4694 Symptom Table 0 ee 2 3 POST Beep Messages ouaaa aaa ee 2 5 Testing e AGIA taa Say oe E Mae E ea ea ke aes Bd Brant oon bos 2 8 Service Diskette Menus ee 2 8 iV 4693 4694 and 4695 Hardware Service Manual Point of Sale Device Tests a 2 9 System Unit TESIS x age amp Ye He KI GO a a ae ee Ree A 2 9 Utilities Ls td Sah dk ee ee SE had DIA aaa Ea ole nm Lota 2 9 Viewing Configuration a ee 2 9 System Configuration Menus ee 2 10 4694 Models 001 004 and 024 Removals and Replacements co 2 11 Electrostatic Discharge ESD 0 o 2 11 Removing and Replacing the Covers o 2 12 Removing and Replacing the Diskette Drive or Fixed Disk Drive 2 13 Removing and Replacing the VGA Card e 2 13 Removing and Replacing the Power Supply 0 0 000002 e eee 2 14 Removing and Replacing the Riser Card and PCMCIA Card o 2 14 Removing and Replacing the System Board 0 o 00 ee 2 15 Removing and Replacing Me
30. DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety connect equipment requiring electrical power to a properly wired and grounded outlet Note When using keyboards that have a Ctrl key the S1 and S2 functions require a combination of two keys First press and hold the Ctrl key then press the S1 or S2 key 4693 Power On Self Test POST Beep Symptoms 22204 1 48 Input Output Device Symptoms 2 00000 2 1 50 4693 Operator Panel Indicators and Switches 0 0 0 0200200005 1 51 Option Adapter Symptoms 0 00 a 1 54 4693 Programmable Power Control Symptoms 00 20000520550 1 55 Fixed Disk Symptoms 0 0 000 e e E E a e ER a O a a a ae A a a 1 55 Diskette Drive Symptoms aoaaa aa a 1 56 Network Communications Symptoms oaaae a 1 57 Ethernet Network e d a a E a ea E Aa E a AE A 1 57 PC Network Baseband 0 00 2 1 58 Token Ring Network 2 2 aaa a 1 58 Store Loop Communications Symptoms 00000 eee ee 1 59 Storage Retention Symptoms a 1 60 RS232 Serial Device Symptoms 2 1 60 Video Display Symptoms 0 0000 a e e e a a A E e KOE A ia ia 1 61 Miscellaneous Symptoms a 1 62 Chapter 1 Start Here for 4693 Problems 1 47 4693 Power On Self Test POST Beep Symptoms Table 1 3 Beep Symptoms
31. OR DISPLAY ON 4693 xx2 DOES NOT RESPOND Explanation The 4693 xx2 is configured but its Mode indicator is off or cable 11 is disconnected User Response 1 Make sure that the Model xx2 has its Mode indicator ON 2 Make sure that cable 11 is connected to the 4693 xx1 master terminal and to the Model xx2 terminal 3 If no problems are found exchange the 4693 xx2 terminal system board See page 1 86 T0151 T0151 SYSTEM UNIT IS FAILING Explanation The totals retention test detected that totals retention is not communicating User Response Exchange the terminal system board See page 1 86 11751 T1751 SCANNER OR CABLE IS FAILING Explanation The point of sale scanner test detected a failure User Response See your scanner scale maintenance manual and follow the problem determination procedures T1752 T1752 SCANNER IS FAILING Explanation The point of sale scanner test detected a scanner failure User Response See your scanner scale maintenance manual and follow the problem determination procedures T1755 T1755 BAD LABEL OR SCANNER IS FAILING Explanation The point of sale scanner test did not recognize the data from the scanner when a label was read User Response See your scanner scale maintenance manual and follow the problem determination procedures T21nn nn any number Explanation These messages are scale test status and instruction messages User Response See your scanner scale maintenance manual and follow the problem determinati
32. Start Here for 4695 Problems Problems with the 4695 can be caused by both software errors or hardware failures This chapter contains troubleshooting information to help you determine the cause of a problem and how to solve it Begin each service call by checking all items in Problem Determination 4695 Models 002 and 012 on page 3 5 or Problem Determination 4695 Models 201 and 211 on page 3 18 Table 3 1 provides a quick way to locate the information for the task you want to perform Table 3 1 4695 Task Information TASK Page Use the service diskette 3 2 Look up a Model 002 012 symptom 3 6 Remove or replace a Model 002 012 FRU 3 10 Look up a Model 201 211 symptom 3 19 Look up a Model 201 211 message 3 21 Remove or replace a Model 201 211 FRU 3 35 Perform setup on a Model 201 211 3 55 Copyright IBM Corp 1993 1995 3 1 4695 Service Diskette Introduction The 4694 4695 Service Diskette SX27 3933 contains programs for configuring and testing the 4695 Model 002 and 012 the 4695 Point of Sale Adapter and the 4695 Model 201 and 211 attached I O devices These menu driven programs are intended for service personnel use only When the diskette is booted a main menu appears All selections begin from this menu See Figure 3 1 for the menu flow To service a system unit where the 4695 Point of Sale Adapter resides use the maintenance documentation and diskettes for that system unit For e
33. access Novell RPL ROM Error Messages These Novel RPL ROM error messages can occur when the terminal is attempting to connect to the network See the LAN documentation for your network for more detail on network problems RPL ROM ADR xxxx XXXX XXXX Explanation Six byte node universal adapter address UAA of the installed adapter User Response 1 Make sure that the cable is securely connected to the radio module and to the adapter card 2 Make sure that the adapter card is securely connected 3 Contact your network administrator for assistance F 2 4693 4694 and 4695 Hardware Service Manual RPL ROM DMA nn Explanation One byte decimal field containing the DMA channel used by the adapter User Response 1 Make sure that the cable is securely connected to the radio module and to the adapter card 2 Make sure that the adapter card is securely connected 3 Contact your network administrator for assistance RPL ROM IRQ nn Explanation One byte decimal field containing the interrupt number used by the adapter User Response 1 Make sure that the cable is securely connected to the radio module and to the adapter card 2 Make sure that the adapter card is securely connected 3 Contact your network administrator for assistance RPL ROM PIO xxxx Explanation A two byte hexadecimal field containing the I O address used by the adapter User Response 1 Make sure that the cable is securely connected to the radio m
34. at the rear of the 4693 make sure the fuse is not blown Make sure the video display brightness control is set approximately in the middle position Did you discover a problem with the video display connections or power Yes No 014 If this is a monochrome video display exchange the display or If this is a color video display see the maintenance documentation for your display Step 014 continues 014 continued Exchange the video display cable 015 Correct the problem that was found and test to make sure the failure no longer occurs 016 From steps 010 and 012 Is another working I O device like the failing one available to attach to this 4693 Yes No 017 Go to Step 020 018 Switch Ready mode OFF Connect the working I O device to this 4693 Switch Ready mode ON and determine if the failure still occurs Does the same failure still occur Yes No 019 The original I O device or its cable is failing Exchange or repair the device and cable See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices for repairable devices 020 From step 017 Exchange or repair the device and its cable See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices for repairable devices or Exchange the rear connector panel
35. condition on the network User Response e If the condition ends within 3 5 minutes the requesting terminal starts the RPL process again e f the condition is still present after 3 5 minutes the requesting terminal restarts itself to allow POST diagnostics to provide more information about the continuous carrier condition See the LAN documentation for your network for more detail on network problems Chapter 1 Start Here for 4693 Problems 1 27 Token Ring Messages DR F4 04 F6 16 Token Ring Messages These messages list possible error conditions that can occur when the terminal is attempting to connect to the network See the LAN documentation for your network for more detail on network problems AA nnnnnnnnnnnn nnnnnnnnnnnn network adapter address 12 hexadecimal characters Explanation This message is displayed to help the user when network problems occur User Response Contact the network administrator to define this adapter address to the network server software When the adapter address has been defined press any key to continue AC 0040 0000 0000 Explanation This message indicates that the token ring adapter has detected an internal error User Response Restart the terminal If the problem persists exchange the token ring adapter See page 1 85 BU nnnn Explanation When nnnn any code other than 0000 and is highlighted an error occurred during startup User Response Follow
36. diskettes See Utilities Procedure Using System Programs on page 1 75 199900nn not listed above Explanation A problem exists with the diskette IML record User Response The user response for this error is only valid when running the system from the system diskettes Restart the system from the reference diskette If the same error code appears try new system diskettes Chapter 1 Start Here for 4693 Problems 1 23 19990301 19990403 19990301 Explanation There is a fixed disk reset failure User Response 1 Switch Ready mode OFF 2 Load the system programs from the system diskettes to test the fixed disk See Test Procedure Using System Programs on page 1 75 19990302 Explanation No operating system was found on the default fixed disk with SCSI ID 6 User Response Install an operating system 19990303 Explanation The IML code did not load from the system partition User Response Update the system programs using the system diskettes See Utilities Procedure Using System Programs on page 1 75 19990305 Explanation No startup device was found User Response Restart the system using a diskette or check for a valid selectable startup sequence See Utilities Procedure Using System Programs on page 1 75 19990306 Explanation A CD ROM or read write optical drive error occurred User Response Restart the system using a suitable diskette or fixed disk drive 19990401 Explanation
37. does not beep three times after POST Check for messages displayed during POST Check that the power light on the front panel is ON Check that all memory modules and feature cards are installed correctly Exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 POS keyboard does not beep three times after POST This symptom applies only if a POS keyboard is attached See No beep after POST Check that the power light on the front panel is ON Check that all memory modules and feature cards are installed correctly Check for an OK displayed on the POS display if attached after POST If OK is not displayed exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 Check for a printer test pattern printed on the POS printer if attached after POST If no test pattern is printed exchange the system board Exchange the POS keyboard POS display does not display OK after POST This symptom applies only if a POS display is attached Check that the power light on the front panel is ON Check that all memory modules and feature cards are installed correctly Listen for three beeps from the POS keyboard if attached after POST If you do not hear three beeps exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 Check for a printer test pattern p
38. entry procedure User Response Key the EC number of the power supply T9805 1 44 T9805 ENTRY COMPLETE UPDATING VPD Explanation The vital product data entry procedure is complete User Response No action is required 4693 4694 and 4695 Hardware Service Manual Unnn Messages U003 to Unnn Unnn Messages These messages are generated by the point of sale terminal and the IBM 4690 Operating System during terminal POST or IPL U001 U001 Explanation The point of sale display has completed POST is waiting to receive communications from the system unit User Response Wait a maximum of 30 seconds for the next message to display If U001 remains on the display 1 Switch Ready mode OFF then press the RESET switch on the operator panel 2 Switch Ready mode ON and wait 15 seconds 3 Look at the operator panel indicators e If System Board OK indicator 1 is off go to 4693 Operator Panel Indicators and Switches on page 1 51 e f System Board OK indicator 1 is on go to MAP 0110 Input Output I O Device Isolation on page 1 6 U002 U002 Explanation A Model xx2 terminal has completed POST and is waiting to receive communications from its 4693 master Model 321 421 or 541 terminal User Response After Ready mode is switched ON at the 4693 master terminal wait for it to become operational If U002 remains on the display e Make sure cable 11 is attached to both the Model xx2 terminal displaying U002 an
39. exchange the terminal system board See page 1 86 000169nn Explanation A terminal configuration or system board error was detected User Response 1 The system programs load automatically 2 When message M0101 is displayed answer YES 3 If any error messages are displayed find the message in this list and follow the User Response 4 Follow the instructions on the display 5 If the problem persists exchange the terminal system board See page 1 86 000171nn and 000172nn Explanation A terminal system board error occurred User Response Exchange the terminal system board See page 1 86 1 14 4693 4694 and 4695 Hardware Service Manual 000173nn to 000174nn 0001nnnn not listed above 000173nn to 000174nn Explanation A configuration or hardware error occurred Any one of the option adapters in the terminal can cause this problem User Response 1 The system programs load automatically 2 When message M0101 is displayed answer YES if an option adapter has been added or removed recently 3 If any error messages are displayed find the message in this list and follow the User Response 4 Follow the instructions on the display 5 If the problem persists exchange the terminal system board See page 1 86 If an option adapter has not been added or removed recently run system unit tests to help isolate the failing device See Test Procedure Using System Programs on page 1 75 000179nn Ex
40. f r die sie nicht ausreichend entst rt sind nur mit besonderer Genchmigung des Bundesminesters f r Post und Telekommunikation oder des Bundesamtes f r Post und Telekommunikation betrieben werden DieGenchmigung wird erteilt wenn keine elektromagnetischen St rungen zu erwarten sind Auszug aus dem EMVG vom 9 Nov 92 Para 3 Abs 4 Hinweis Dieses Genehmigungsverfahren ist von der Deutschen Bundespost noch nicht ver ffentlicht worden Laser Product Identification IBM Point of Sale Scanners and the IBM 1520 Hand Held Scanner are laser products Where required the scanner has a label that identifies its classification The information on the label in the U S A is shown below Class II Laser Product Avoid Long Term Viewing of Direct Light Contents Xi Preface This manual is the starting place for HARDWARE problem determination and repair of the IBM 4693 4694 and 4695 Point of Sale Terminals The service personnel using this manual should be e Trained to service IBM point of sale terminals e Trained to service IBM Personal Computers and Personal Systems Chapter 1 Start Here for 4693 Problems Chapter 2 Start Here for 4694 Problems Chapter 3 Start Here for 4695 Problems Store System Library IBM Point of Sale Terminals IBM 4693 Point of Sale Terminals Installation and Operation Guide SA27 3978 IBM 4694 Point of Sale Terminals Installation and Operation Guide SA27 4005 IBM 4695 Point of Sale Terminals
41. for Point of Sale Input Output Devices T6155 T6155 READ CARD AGAIN CARD P N 90X9640 MSR OR KEYBOARD IS FAILING Explanation The MSR test detected an operational problem User Response 1 Verify that test card P N 90X9640 is being used 2 Clean the MSR read head using MSR cleaning card P N 6019483 3 Press 2 Enter to restart the test 4 Pass the test card through the MSR slot several more times 5 If the problem persists e Try another test card e Exchange the MSR with a new unit e Exchange or service the keyboard T6161 T6161 MSR KEYBOARD OR CABLE 5B IS FAILING Explanation The MSR test detected that the keyboard MSR attached to socket 5B is failing User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T6162 T6162 MSR OR KEYBOARD IS FAILING Explanation The MSR test detected that the keyboard MSR is failing User Response Exchange or repair the keyboard See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices T6181 T6181 MSR OR MSR CABLE IS FAILING Explanation The MSR test detected that the dual track MSR is not communicating User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T6185 1 42 T6185 READ TEST CARD AGAIN CARD P N 90X9640 OR MSR IS FAILING Explanation The MSR test detected an operational problem User Response 1 Verify that test card P N 90X9640 is being used 2 Cle
42. immediately If the fuse blows again disconnect the keyboard mouse and printer from the rear connector panel Note The print head may be damaged when the 5 V DC fuse blows Check the printer before completing the service call If the fuse continues to blow with the devices disconnected exchange the system board lf the fuse does not blow with the devices disconnected reconnect them one at a time to determine which is causing the fuse to blow e Load the 4694 service diskette to test the I O devices If the scanner is failing use the reference documentation that came with the scanner If the keyboard attached to the 5 254 socket at the rear of the 4694 is failing Move your fingers across the keys Make sure no keys are stuck Make sure you are on a screen that allows typing Some screens do not Exchange the keyboard and cable lf the cash drawer point of sale keyboard or point of sale printer is failing use the Store Systems Hardware Service Manual for Point of Sale Input Output Devices to service them If the video display is failing use the reference documentation that came with the display 2 4 4693 4694 and 4695 Hardware Service Manual If the problem is Here s what to do An optional feature adapter is failing See the reference documentation that came with the adapter for service information Video display is failing Totally blank screen
43. in the IBM Store Systems Hardware Service Manual for Point of Sale Input Output Devices Table 1 4 I O Device Symptoms FAILING I O DEVICE and PORT ACTIONS Displays 4A 4B 9A 9B 9C 1 If the video display is failing see Video Display Symptoms on Video display video port page 1 61 Keyboards 5A 5B 2 If an error message is displayed see page 1 8 K k eyboard Kyod port 3 See Test Procedure Using System Programs on page 1 75 for Cash drawers 3A 3B system programs test procedure for the failing device Printers 4 Go to MAP 0110 Input Output I O Device Isolation on Printer parallel port page 1 6 when trying to isolate the failure between the I O Scanners 4B 9A 9B 9C a the cable the rear connector panel and the system Magnetic stripe readers 5A 5B Hand held bar code readers 9B An I O device is attached but does not Go to MAP 0110 Input Output I O Device Isolation on page 1 6 appear in the list of devices to test MENU TEST 6 on the reference diagnostic diskette or system programs 1 50 4693 4694 and 4695 Hardware Service Manual 4693 Operator Panel Indicators and Switches The operator panel has up to six indicators depending upon the model The indicators are used to indicate the following Ready indicator green Terminal is ready to operate Yellow indicator Model 541 only Fixed disk activity Diskette drive indicator Model 541 only Diskette drive activity In
44. operation 3 Look for other messages that are indicating a network problem e On a video display there are several messages displayed on the screen at the same time e Ona 40 character display only one message can be seen To retrieve the other network messages see page 1 9 4 Atter recording the network messages contact your network administrator for assistance If the problem persists exchange the Ethernet adapter See page 1 85 RQ nnnn Explanation When nnnn 000A or greater the controller server is not present or is overloaded User Response Check that 1 The controller server is present and fully operational 2 The address for the network adapter was properly defined to the network software 3 The adapter configuration is set properly If the above items are correct and the problem persists exchange the Ethernet adapter See page 1 85 Note If the 4693 is a Model 3W1 the Ethernet adapter is on the system board Exchange the terminal system board See page 1 86 SF nnnn Explanation When nnnn 000A or greater the controller server was found but is not responding User Response Check that 1 The controller server is present and fully operational 2 The address for the network adapter was properly defined to the network software If the above items are correct and the problem persists exchange the Ethernet adapter See page 1 85 Chapter 1 Start Here for 4693 Problems 1 25 PC Network Messages PC 08 0000 PC Network
45. rear of the 4694 that attach the power supply to the chassis See Figure 2 11 4 Slide the power supply toward the front See Figure 2 11 until it stops then lift it from the chassis To exchange the power supply reverse this procedure Note After the power supply has been installed so that it touches the rear of the chassis ensure that the slot guide on the bottom of the power supply is engaged with the chassis System Board Memory Modules PCMCIA Slot Riser Card Spline g l P p Diskette Drive Lock Figure 2 11 Removing the Power Supply Sx l Chapter 2 Start Here for 4694 Problems Power Supply 2 19 Removing and Replacing the Riser Card and PCMCIA Card Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 2 11 1 Remove the front panel and logic tray See page 2 17 2 Remove any feature cards plugged into the riser card 3 Remove the two screws that attach the spline and lift it off the chassis See Figure 2 11 on page 2 19 4 If a PCMCIA card is installed remove the screw that attaches it to the rear panel 5 Unplug the riser card from the system board and lift it out 6 Unplug the PCMCIA card from the riser card 7 To exchange the riser card or PCMCIA card reverse this procedure Removing and Replacing the System Board Attention Establish personal grounding before touching this un
46. reconnect one of the disconnected devices to its original socket and switch Ready mode ON If error message 01458502 is again displayed a failure in the device that was just reconnected is causing the message Exchange or service the failing device If error message 01458502 is not displayed repeat the preceding steps until the failing device has been identified 0145nnnn Explanation A device channel error occurred User Response Exchange the terminal system board See page 1 86 0148nnnn Explanation A Flat Panel Display Adapter A or 4695 Point of Sale Adapter A or IBM Point of Sale LCD Adapter error occurred User Response Exchange the adapter See page 1 85 0166nnnn Explanation A primary token ring adapter error occurred User Response Continue problem determination using the maintenance documentation provided with the token ring adapter 0167nnnn Explanation An alternate token ring adapter error occurred User Response Continue problem determination using the maintenance documentation provided with the token ring adapter 1 22 4693 4694 and 4695 Hardware Service Manual 0208nnnn 199900nn not listed above 0208nnnn Explanation A SCSI device error was detected during POST User Response Verify that there are no duplicate SCSI ID settings Any SCSI device can cause this error 0210nnnn Explanation A SCSI fixed disk error was detected during POST User Response Load the backup reference diske
47. ring adapter See page 1 85 1 30 4693 4694 and 4695 Hardware Service Manual 63nn Messages 6310 to 6377 63nn Messages These messages are generated by the IBM 4693 Point of Sale Terminals when using the system programs These messages usually appear as a result of a point of sale device configuration mismatch or as a result of a failing device Note When using any of the RPOS keyboard family of keyboards the S1 and S2 functions require a combination of two keys First press and hold the Ctrl key then press the S1 or S2 key Attention Switching Ready mode OFF at a store controller network server affects operations at all point of sale terminals attached to it 6301 to 6307 Explanation A 4693 Model 321 3W1 421 or 541 point of sale device indicated by this message number is attached but not configured User Response Load the system programs and run AUTO CONFIGURATION See page 1 71 The terminal re IPLs after auto configuration is complete This list shows the message number 630n and the device it indicates 6301 4693 Keyboard 6302 4693 Display 6303 4693 Printer 6304 4693 MSR Scanner or Bar Code Reader 6305 4693 Totals Retention or Cash Drawer 6306 4693 External Device 6307 4693 External Device 6309 to 630F Explanation A 4693 Model xx2 point of sale device indicated by this message number is attached but not configured User Response Load the system programs and run AUTO CONFIGURATION Se
48. select SYSTEM UNIT TESTS to test the Ethernet network adapter See Loading the System Programs on page 1 71 6 See the documentation for the Ethernet network adapter Chapter 1 Start Here for 4693 Problems 1 57 PC Network Baseband Table 1 11 PC Network Baseband Communications Symptoms SYMPTOM ACTIONS e Messages are displayed indicating network communications failures e A failure occurs when attempting a remote initial program load RIPL or a remote program load RPL on a medialess terminal Token Ring Network 1 2 6 See 4693 Messages on page 1 8 to retrieve and look up PC network baseband messages Switch Ready mode OFF Press the Reset button on the operator panel to disable storage retention Switch Ready mode ON As POST is running look for errors to be displayed If a POST error is displayed see page 1 8 and follow the User Response for the message If no POST errors are detected load the system programs and select SYSTEM UNIT TESTS to test the store loop or network communications adapter See Loading the System Programs on page 1 71 See the documentation for the PC network baseband adapter Table 1 12 Token Ring Network Communications Symptoms SYMPTOM ACTIONS e Messages are displayed indicating token ring network communications failures A failure occurs when attempting a remote initial program load RIPL or a remote program load RPL on a m
49. the Pedestal Stand 8 Press the two snaps as shown in Figure 3 17 and slide the pedestal stand out from the pedestal cover 9 To exchange the pedestal stand or pedestal cover perform the above steps in reverse order Removing and Replacing the Rear Door 1 Slide the rear door all the way out Then slide the rear door half way forward to the position shown and remove the rear door by lifting it out of the slots Figure 3 18 Removing the Rear Door 2 To exchange the rear door place the rear door down into the slot and slide it forward Note If the customer display is installed disconnect the customer display cable from the inside of the rear door Chapter 3 Start Here for 4695 Problems 3 15 Removing and Replacing the Customer Display 1 Open the rear door See Figure 3 11 on page 3 13 2 Unplug the customer display cable from the customer display connector on the 4695 3 Release the snaps on the sides of the customer display from inside the rear door and remove the customer display from the 4695 Figure 3 21 Routing the Customer Display Cable Removing Replacing and Cleaning the Customer Display Lens 1 Remove the customer display from the rear door 2 Using a small flatblade screwdriver and starting at the top edge of the display pry at the points indicated to release the lens frame DO NOT SPRAY CLEANING SOLUTION INTO THE DISPLAY Figure 3 19 Removing the Customer Display 4 Un
50. the chassis Slide the system board toward the front of the chassis until the edge of the board clears the chassis Tilt the board upward and guide it out of the chassis To exchange the system board reverse this procedure System Board Figure 2 6 System Board Removal Chapter 2 Start Here for 4694 Problems 2 15 Removing and Replacing Memory Modules Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 2 11 1 Remove the covers See page 2 12 2 Remove any full length feature cards that cover the memory modules 3 Follow any special handling instructions that came with the memory modules 4 Release the retainers for all the memory modules starting with the module closest to the rear of the system board They pivot to the rear when released 5 Remove the modules being exchanged To exchange the memory modules reverse this procedure Notes a Insert the memory modules into the socket with the component side of the module facing toward the front of the system board Pivot all modules starting with the one closest to the front of the system board toward the front until they latch into the retainers b If only two modules are installed they must be installed in the two slots closest to the front of the 4694 2 16 4693 4694 and 4695 Hardware Service Manual Figure 2 7 Memory Modules There are four 30 pin memory module soc
51. the ribbon This situation can cause home errors 5 Inspect the ribbon drive clutch for proper one way operation 6 Inspect the DI rollers if required Clean using alcohol Press the Up Feed or Down Feed buttons to move the rollers 7 Inspect the Upper Forms Entry Shield for even clearance across platen face and make sure that the shield is not trapped between the Platen and the Print Head Assembly 8 Inspect that the forms compensation system moves freely by feeding a thick form The print head should move back as the feed rollers open up 9 Inspect the two blue idler rollers and four paper bucket rollers for free movement rotation Lubricate with 6 oil if required 10 Clear the debris around the platen rollers if required 11 Oil the cutter blade pivots with 6 oil if required Wipe off any excess oil 12 Inspect the metal bails that are used to hold the paper flush against the platen in both the receipt and journal stations Verify that the paper loads correctly 13 On Models 3R and 4R printers perform the following procedures e Clean the MICR read head and feed rollers e Inspect the MICR pressure pad for wear and damage e Exchange the document insert gears if required Use document insert gear kit P N 73G2598 e Run the stand alone printer test and the MICR stand alone tests when the procedure is complete Helpful hints 1 The microcode in the printer allows a change in horizontal and vertical characte
52. viii Trademarks rrain y ye hs ERE E A E A AA Ae A oan EA viii Electronic Emission Notices aaau aaa ix General Safety Considerations 0 0 000 0 ix Electrostatic Discharge ESD aaa a x European Union EU Electromagnetic Compatibility 0 0 xi Laser Product Identification aoaaa aaa xi PYCTACE svi wa it e A ace ae eto ein of fh id ek irae ete Be be a a eat xii Store System Library a xii Store System Related Publications Software o xiii Store System Related Publications Hardware a xiii General Publications isis 2 aroe Aip aa aaant d tar EGS Be don ee eh Rd xiii Summary of Ghanges a 2 6 404 id ee xiv Chapter 1 Start Here for 4693 Problems 0 00000 beet 1 1 4693 Problem Determination 0 0 1 2 MAP 0100 General Checkout a 1 3 MAP 0110 Input Output I O Device Isolation 0 02 00 0000 000 1 6 4693 MESSAJES ida hed a Ew ee AAA E ee Be a ee 1 8 How To Read 4693 Power On Self Test POST Messages 1 9 How To Retrieve Network Remote Program Load RPL Messages 1 9 Power On Self Test Message Index 0 o 1 10 4693 Power On Self Test Messages 00 0 eee 1 11 Ethernet Messages 1 25 PC Network Messages 0000 2 1 26 Token Ring Messages 1 28 INN MESSAGES a a a A EN e ea ed 1
53. 1 51 1 81 4694 2 3 4694 001 004 024 2 14 4694 041 044 144 2 19 power on password 4695 3 4 preventive maintenance C 1 primary adapter configuration 4695 3 9 problem determination 4693 1 1 1 2 4694 2 1 2 2 4695 3 1 publications related hardware xiii publications related software xiii R ready indicator 4693 A 5 rear connector panel 4695 Models 201 and 211 3 34 rear connector panels A 3 rear door 4695 3 52 related publications hardware xiii related publications software xiii removing and replacing FRUs 4693 1 77 4694 001 004 024 2 11 4694 041 044 144 2 17 4695 models 002 and 021 3 10 return codes wireless F 1 run time error messages 4695 3 27 S safety notices ix secondary adapter configuration 4695 3 9 service diskette messages 4695 3 32 service level update 3 4 service marks viii setup diskette 4695 3 56 setup program Models 201 and 211 3 55 socket locations A 3 special tools D 1 store system library xii supplies See expendable supplies supply item part numbers D 1 symptoms 4693 1 47 4694 2 3 4695 models 002 012 3 6 system board 4695 3 42 system partition 1 65 system unit See 4693 See 4694 See 4695 T tablet 3 36 tablet latch 4695 3 51 terminal system board 4693 1 86 4694 001 004 024 2 15 terminal system board continued 4694 041 044 2 20 test card D 1 test error messages 4695 3 28 tests 4693 1 64 4694 2 8 tools D 1 trademarks viii troubleshooting Se
54. 15 RS232 Device Symptoms SYMPTOM ACTIONS A device attached to either the 1 Make sure that the failing device is attached to the SERIAL A or SERIAL A A or SERIAL B SERIAL B socket correctly the B socket is not working 2 Load the system programs and START TESTS to test the SERIAL A correctly Y and SERIAL B sockets Follow the instructions that are displayed Note These are asynchronous communications devices 3 Exchange the failing device and cable 1 60 4693 4694 and 4695 Hardware Service Manual Video Display Symptoms Table 1 16 Video Display Symptoms SYMPTOM ACTIONS The screen is rolling Exchange the video display The display is failing screen not rolling All Models except Model 3W1 and 741 1 2 3 4 NY Ol 9 10 11 Switch Ready mode OFF Switch power OFF at the display Disconnect the video display cable from the rear of the 4693 Switch Power ON at the display If the display is plugged into the 4693 video AC power outlet you have to switch Ready mode ON Turn the contrast control to its maximum position Turn the brightness control to the center detent position Check for the following e The screen should be white or light gray with a black margin e The contrast and brightness controls should vary the screen intensity If the screen does not meet these conditions e If the display is plugged into the video AC power outlet unplug the 4693 AC power
55. 2 Run time Error Messages 4695 Models 201 and 211 These messages are called run time errors because they typically occur during or after the boot load When these errors occur the BIOS displays in segment offset format the address of the failing software instruction See xxxx xxxx in the Message column of Table 3 10 In cases of memory parity errors the software instruction address can be but is not always the location of the parity error When an unexpected interrupt occurs BIOS displays the failing interrupt number See nn in the Message column of 3 27 Table 3 10 Run time Error Messages Message Description Corrective Action I O card parity interrupt at Memory on an option adapter has Check the memory on the option XXXX XXXxX Type S hut off NMI failed adapters R eboot other keys to continue Memory parity interrupt at A memory SIMM on the system Check the memory on the system XXXX XXXxX Type S hut off NMI board has failed board R eboot other keys to continue Unexpected type 02 interrupt at An NMI interrupt occurred but the Switch system POWER OFF and XXXX XXXxX Type S hut off NMI source cannot be determined ON R eboot other keys to continue Unexpected HW interrupt nn at A hardware problem occurred Check all hardware in the system XXXX XXXxX Type R eboot other keys to continue especially option adapters Unexpected SW interrupt nn at XXXX XXXxX Type R eboot other
56. 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 Exchange the POS display Stops with U003 displayed on POS display Display is communicating on device channel but no program loading occurs from the boot device diskette fixed disk LAN Try booting a known good diskette Ensure that the correct diskette is in the diskette drive Exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 Chapter 2 Start Here for 4694 Problems 2 7 Testing the 4694 The 4694 service diskette SX27 3933 provides menu driven tests and utilities for testing and isolating a failing 4694 FRU It is intended for use by trained service personnel This diskette is not shipped with your terminal but can be purchased from IBM When the 4694 is booted with the service diskette point of sale devices are automatically configured You should follow any displayed instructions When the MAIN MENU appears you can select the desired test or utility Service Diskette Menus The menus appear differently depending upon the type of devices attached If a video display is attached the menus appear with all possible menu items displayed together If no video display is attached each menu is displayed one menu item at a time on the top line of the display Your choice of responses is displayed on the bottom line of the display Depending upon your response the program eit
57. 2 20 power supply 2 19 removals and replacements 2 17 riser card 2 20 terminal system board 2 20 Copyright IBM Corp 1993 1995 4695 configuration 3 55 3 56 configuring 3 2 creating 3 56 device test menu 3 3 diskette drive 3 41 fixed disk 3 40 front panel 3 34 lock assembly FRUs 3 48 main menu 3 3 memory modules 3 40 messages 3 21 POST 3 21 POST beep codes 4695 3 26 power button 3 47 problems 3 1 rear connector panel 3 34 removals and replacements models 002 and 021 3 10 removing power on password 3 4 run time error messages 3 27 running setup 4695 3 56 service diskette 3 2 service diskette messages 3 32 service level update diskette 3 4 symptoms model 002 and 012 3 6 symptoms Models 201 and 211 3 19 system board 3 42 3 43 test error messages 3 28 test menu 3 3 tests 3 2 top cover 4695 3 39 using 3 57 4695 Point of Sale Adapter 3 44 4695 service diskette menus 3 2 backlight 4695 3 38 base memory address 4695 3 9 blank lock inserts 4695 3 50 C cable sockets and devices 4693 A 3 cabling publications xiii configuration 4693 1 64 4694 2 8 2 9 4695 I O address 3 9 4695 memory address 3 9 interrupt select 4695 3 9 configuration continued primary adapter 4695 3 9 secondary adapter 4695 3 9 configuration Models 201 and 211 3 55 3 56 covers 4693 1 77 4694 001 004 024 2 12 4694 041 044 144 2 17 4695 3 10 customer display lens 4695 3 53 D disk drive See fixed dis
58. 3 If the AC power is OK exchange the power supply See page 1 81 Chapter 1 Start Here for 4693 Problems 1 51 Table 1 5 Page 2 of 3 Operator Panel Indicators INDICATOR SWITCH ACTIONS The Ready indicator is OFF 1 The terminal may have been in STANDBY mode waiting to be Mode Control Switch does not cause change between Ready ON and Ready OFF modes Indicator 1 system board Ok is OFF 1 52 2 NO 0 A 95 switched to Ready mode ON by the program Press the Mode Control Switch If the Ready indicator does not come ON e Look at indicators 3 and 4 If either is ON follow the action for the indicator that is ON e If the terminal appears to be in a Ready state but the indicator remains OFF check the operator panel connection or exchange the operator panel See page 1 80 e lf all indicators are OFF ensure that the storage retention battery pack or dummy battery pack on Model xx2 is connected properly Also ensure that the terminal is connected to a known good AC power source e lf the battery pack is OK and AC power is present exchange the power supply Look at the operator panel indicators The normal condition of the indicators are as follows Ready indicator green ON Indicator 1 system board OK ON Indicator 2 power supply OK ON Indicator 3 overtemperature OFF Indicator 4 overcurrent OFF e If the indicators are normal exchange the operator panel assembly See page 1 80 e If the indica
59. 31 Application Program Status xxx 6 6 aaa a 1 34 Annn through Lnnn and Nnnn through Snnn Messages 222205 1 34 MANAN Messages ui tati ba ee RE Pee ee eS 1 35 Tann Messages esmas atin oe WG al eo ate do wo Ponds ed 1 39 Wann Messages an puis bei be eo ee ate ad be aa ee ee iad ea 1 45 Wnnn Messages 2 1 e aa ao a e ai a e a a a e a E a a a ga 1 46 Xnnn Messages sh eke ne ee ak eee a eee Eee ey Be eee a 1 46 Yoan Messages 24 4054 46h heb Pe eb oe vB eb he et eb cold Bada bo POE eons 1 46 ZnnniMeSSages aes ow ee ESA a A ad ete ee Pa Dak a Ee a 1 46 4693 SYMPIOMS 2 2 4 wis a PP hie Sie ee eee e Be SA 1 47 4693 Power On Self Test POST Beep Symptoms 22005 1 48 Problems with 4693 Models 3W1 and 741 Service Level Update 1 49 Input Output Device Symptoms 00002 1 50 4693 Operator Panel Indicators and Switches o 1 51 Option Adapter Symptoms a 1 54 4693 Programmable Power Control Symptoms 20200500005 1 55 Fixed Disk Symptoms 0 2 2 0 00 1 55 Diskette Drive Symptoms gt s ser srb res oa ed 2 A E pe OA ee io 1 56 Network Communications Symptoms a 1 57 Ethernet Network 4 22 os ud hares ED be ee ed EY te Boe a 1 57 PC Network Baseband 0 00 2 1 58 Token Ring Network 3 viv soe eek SOR Oe ee BP Pe he aes 1 58 Store Loop Communications Symptoms 0 020000 epee eee
60. 4693 4694 and 4695 Point of Sale Terminals Hardware Service Manual SY27 0337 02 Note Before using this information and the products it supports be sure to read the general information under Notices on page viii Translations of the safety notices can be found in IBM 4693 4694 Point of Sale Terminals Product Safety Information P N 60G1330 Third Edition October 1995 This is the third edition of the BM 4693 4694 4695 Point of Sale Terminals Hardware Service Manual Order publications through your IBM representative or the IBM branch office serving your locality Publications are not stocked at the address given below A form for readers comments is provided at the back of this publication If the form has been removed address your comments to IBM Corporation Information Development Department CUMA P O Box 12195 Research Triangle Park North Carolina 27709 USA When you send information to IBM you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you Copyright International Business Machines Corporation 1993 1995 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp Contents NOUNCES odd As iho det eho Eee Sate ih des Mi hed be ee eee SY
61. 693 terminal in an unknown state or hang condition and you do not know where to begin problem determination 1 2 4693 4694 and 4695 Hardware Service Manual Go to MAP 0100 General Checkout on page 1 3 MAP 0100 General Checkout Symptom Explanation Conditions That Could Cause This Symptom This MAP serves as a general e This MAP is a general checkout for any 4693 terminal checkout procedure to use when Any of the field replaceable units FRUs may be the cause you do not know where to begin of your failure problem determination Use the error codes displayed to diagnose failures when possible If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false errors being displayed If no error code is displayed see 4693 Symptoms on page 1 47 and look for a symptom that matches the failure you are experiencing Notes 1 The storage retention battery pack or dummy battery pack on Model xx2 must be connected to allow the power supply to output any voltages 2 The diagnostic tests are intended to test only IBM devices Non IBM devices prototype adapters or modified options can give false errors and system responses that are not valid 3 The terminal system board may have several FRUs attached An error code or symptom may be caused by any of the FRUs Before exchanging the terminal system board remove the attached FRU
62. 7 0333 IBM 4696 Point of Sale Scanner Scale Specification Sheet G221 3361 IBM 4697 Point of Sale Scanner Model 001 Maintenance Manual SY27 0338 IBM 4697 Point of Sale Scanner Model 001 Physical Planning Installation and Operations Guide SY27 3990 IBM Personal Computer and IBM Personal System 2 IBM Personal System 2 Store Loop Adapter A Supplements for the Hardware Maintenance Library SK2T 0319 Cabling A Building Planning Guide for Communication Wiring G320 8059 IBM Cabling System Planning and Installation Guide GA27 3361 IBM Cabling System Catalog G570 2040 IBM PC Network Baseband Planning Guide S68X 2269 IBM PC Network Broadband Guide S68X 2268 IBM Token Ring Network Introduction and Planning Guide GA27 3677 Using the IBM Cabling System with Communication Products GA27 3620 General Publications Advanced Data Communications for Stores General Information GH20 2188 Distributed Systems Executive General Information GH19 6394 IBM Disk Operating System 4 0 P N 6280256 IBM Proprinters SC31 3793 IBM 3270 Emulation Feature for the IBM 4680 Store System Online with the product IBM 4680 Support for COBOL Version 2 Online with the product IBM 4680 Store System Regression Tester Online with the product NetView Distribution Manager General Information GH19 6587 Systems Network Architecture General Overview GC30 3073 Contents X i Summary of Changes SY27 0337 02 Octob
63. 75 M0101 M0101 A CONFIGURATION ERROR HAS OCCURRED DO YOU WANT TO RUN CONFIGURATION Explanation A configuration error or mismatch was detected during the IPL User Response e If you have added or removed a device or option adapter you should answer YES you want to run configuration and depending upon the devices installed you may have to respond to some additional questions Follow the instructions on the display The terminal reloads automatically after configuration e If you have not added or removed a device or option adapter you should answer NO do not run configuration Load the system programs and run system unit tests to test all the system unit devices See Test Procedure Using System Programs on page 1 75 M0110 M0110 ERROR READING THE REFERENCE DISKETTE Explanation An error was detected while reading the backup reference diskette User Response Try using a different backup reference diskette e If you do not have a different diskette use the original reference diskette to create a new backup reference diskette See Utilities Procedure Using System Programs on page 1 75 e f a different diskette does not solve the problem exchange the diskette drive See page 1 82 M0198 M0198 TESTS COMPLETE ENSURE THAT THE REFERENCE DISKETTE IS CORRECTLY INSERTED Explanation Tests have been completed and the reference diskette must be inserted User Response Insert the reference diskette and p
64. C network adapter See page 1 85 PC 06 nnnn nnnn Alert Code Explanation The requesting terminal is sending alerts User Response when nnnn is 0000 Unknown error code was received from a load error response frame 0002 A file not found response was received by the requesting terminal 0004 An attempt was made to store file response frame data at an address that does not exist in the terminal 0006 An attempt was made to store file response frame data at a hexadecimal memory address between 0000 0000 and 00C0 0000 See the LAN documentation for your network for more detail on network problems PC 08 0000 Explanation Hardware error detected When the requesting terminal detects a hardware error the status panel fields are updated and the RPL process stops User intervention is required to break out of this mode User Response See the LAN documentation for your network for more detail on network problems 1 26 4693 4694 and 4695 Hardware Service Manual PC 08 0001 PC 08 0002 PC 08 0001 Explanation Load error response shutdown When the requesting terminal receives a load error response X 34 the panel status fields are updated and the requesting terminal stops sending RPL frames but continues to receive RPL load error response frames User Response See the LAN documentation for your network for more detail on network problems PC 08 0002 Explanation The requesting terminal detected a continuous carrier
65. E OD AP aborted E ath Be arta Me Gad trade Be Abd A 5 SLandDy Saitek exten seth ti enteritis ohh de etal ndo dean head ideale ete td pinch east ots A 5 Backups nn A ARA i A a Ae A dt A 5 POWE DOWN as NS a Ee eh ce th A ae th ad eta es des do E yn he A 5 Interlock Shutdown 2 000 000 00 ee A 5 Copyright IBM Corp 1993 1995 A 1 Front and Rear Views of the IBM 4693 Video Display Printer Keyboard System Unit Cash Drawer TTI Alphanumeric IICA u lt Serial Number Location behind door Figure A 1 Front and Rear Views of the 4693 Fixed Disk Mode Ready Activity Control Indicator Indicator Reset Switch Green Yellow Switch co A Oo alo 1 12 13 4 System Board OK Indicator Green Over Current Indicator Yellow Power Supply OK Indicator Green Over Temperature Indicator Yellow Figure A 2 Typical 4693 Operator Panel 4693 Models 421 and 321 do not have the Fixed Disk Activity Indicator A 2 4693 4694 and 4695 Hardware Service Manual Sockets and Devices Table A 1 Sockets and Devices Cable Socket Device Name Number 3A Cash drawer A or remote alarm A 3 3B Cash drawer B or remote alarm B 3 4A and 4B POS displays 4 5A and 5B POS keyboards 5 6 Single track magnetic stripe reader MSR None Note Socket 6 is loca
66. FAILING Explanation The display test detected the display attached to socket 4B 9A 9B or 9C is failing User Response Exchange the display T4167 T4167 THE DISPLAY ON THE COMBINED KEYBOARD DISPLAY 5B CABLE OR THE SYSTEM UNIT IS FAILING Explanation The display test detected a combined keyboard display failure User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T4168 T4168 THE DISPLAY ON THE COMBINED KEYBOARD DISPLAY 5B IS FAILING Explanation The display test detected a combined keyboard display failure User Response See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices and exchange the display in the combined keyboard display attached to socket 5B T4351 T4351 DISPLAY 4A CABLE OR SYSTEM UNIT IS FAILING Explanation The display test detected a display failure User Response See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices and exchange the display T4352 T4352 DISPLAY 4A IS FAILING Explanation The display test detected a display failure User Response See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices and exchange the display T4361 T4361 DISPLAY 4B 9A 9B 9C CABLE OR THE SYSTEM UNIT IS FAILING Explanation The display test detected a display failure User Response See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices and exchange the display T4362 T4362 DIS
67. Figure 1 16 O Device Removal 6 To exchange the I O devices reverse this procedure and be sure to push the locking lever inward to lock the devices into the top cover 1 88 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the Top Cover 1 2 Switch Ready mode OFF Disconnect the AC power cords from the rear connector panel 3 Remove the rear cover See page 1 86 Remove the I O devices from the top of the terminal See page 1 88 Disengage the cover from the terminal and lift off Note This may require the use of a screwdriver to gently pry at the cover latching points See Figure 1 17 To exchange the top cover align the cover at the latching points and reverse this procedure Removing and Replacing the Side Covers 1 Switch Ready mode OFF 2 Disconnect the AC power cords from the rear connector panel 3 Remove the front panel See page 1 79 Remove the I O devices from the top of the terminal 5 Remove the rear cover See page 1 86 Remove the top cover from the top of the terminal From the rear of the terminal press the latching tabs on the inside rear of each side cover while pushing the cover forward until it becomes disengaged See Figure 1 15 on page 1 87 To exchange the side covers reverse this procedure Cover Latching Points Figure 1 17 Top Cover Chapter 1 Start Here for 4693 Problems 1 89 Removing and Replacing the Keylock Insert 1 Switc
68. If option adapters are installed remove all of them e lf the error persists exchange the system board See page 3 42 e f the error no longer occurs reinstall the option adapters one at a time until the error occurs again Exchange the option adapter that causes the error 2 If no option adapters are installed exchange the system board See page 3 42 151 Explanation A real time clock failure occurred User Response Exchange the system board See page 3 42 161 Explanation The CMOS RAM battery voltage is low User Response 1 Use the 4695 Service Diskette to boot the system then select BACKUP RESTORE CMOS RAM 2 Select BACKUP to write the data stored in CMOS RAM on the backup copy of the service diskette CMOS RAM can hold up to 128 Kb of data 3 Switch POWER OFF and exchange the battery See Removing and Replacing the Lithium Battery on page 3 53 4 Use the 4695 Service Diskette to boot the system then select BACKUP RESTORE CMOS RAM 5 Select RESTORE to read the data from the backup copy of the service diskette and write it to CMOS RAM Chapter 3 Start Here for 4695 Problems 3 21 162 301 162 Explanation CMOS RAM data is corrupt or a configuration mismatch was detected during POST This message displays if the battery is removed or is defective User Response e If the battery has recently been exchanged ensure that it is installed with the correct polarity See page 3 53
69. LPHANUMERIC OR OPERATOR DISPLAY TEST Main Menu Test Menu View Configuration Start System Console Configuration Backup Restore CMOS RAM Quit Use this selection to view the System Test Menu which allows you to test the Point of Sale Adapters or attached and configured POS devices Use this selection to display the configured POS devices and to verify configuration results This program does not change the configuration Use this selection to define the attached point of sale devices to the system at installation time or anytime devices are added or removed The host keyboard and display are also selected at this time The terminal reboots automatically after running this program Use this selection to write the CMOS RAM data to the backup service diskette This is helpful for example when the battery needs exchanging The CMOS data can be backed up then after the battery replacement is complete CMOS data can be restored This selection exits the utility System Test Menu Use this menu to select the component of the 4695 system you want to test Terminal Test Menu Use this menu to select which 4695 terminal to test There may be as many as four terminals attached and only one can be tested at a time Terminals attached to the 4695 Point of Sale Adapter are assigned odd numbers 1 3 5 7 Device Test Menu Use this menu to select the POS device to test The program dynamically determines which devices are at
70. Messages These messages list possible error conditions that can occur in the remote program load RPL panel when attempting to connect to the network See the LAN documentation for your network for more detail on network problems AA nnnnnnnnnnnn nnnnnnnnnnnn network adapter address 12 hexadecimal characters Explanation This message is displayed to help the user when network problems occur User Response Contact the network administrator to define this adapter address to the network server software When the adapter address has been defined press any key to continue ET nn nn nn nn nn nn Explanation This message indicates the elapsed time of an RPL Normally it continues to increment until the load is complete User Response If the time stops incrementing or continues for an unreasonable length of time check that 1 The controller server is operational 2 All cables are properly attached to the terminal If a problem is found switch Ready mode OFF and then ON to retry the load operation 3 The address for the network adapter was properly defined to the network server software To retrieve the PC network adapter address switch Ready mode OFF and then ON Look for the AA nnnnnnnnnnnn message Record this address and contact the network administrator to make sure that it is defined to the server Switch Ready mode OFF and then ON when you are ready to retry the load operation If the problem persists exchange the P
71. Mode Control Switch is pressed to switch Ready mode ON and storage retention is disabled POST is automatically performed on the system unit and some adapters These tests provide messages that indicate errors or status detected by the POST If you have an error code that is not in this list check How To Read 4693 Power On Self Test POST Messages on page 1 9 to see if your error code can be translated to an error code that is in this list If your error code does not translate into a listed error code it may be for an optional adapter that was not recognized at the time this document was printed Contact the store programmer for more information or see the documentation that came with the adapter Attention Switching Ready mode OFF at a store controller or network server affects operations at all point of sale terminals attached to it AA nnnnnnnnnnnn nnnnnnnnnnnn network adapter address 12 hexadecimal characters Explanation This message is displayed to help the user when starting up a network or when network problems occur User Response Contact the network administrator to define this adapter address to the network server software When the adapter address has been defined press any key to continue DR F4 04 F6 16 Explanation This message appears when a 16 4 Token Ring Adapter A is installed and has not been configured to select the data rate User Response You must determine the correct data rate fo
72. N for Cyrix 5 0 V JP13 Processor Type Pins 1 and 2 for AMD DX2s OPEN for other processors Jumper Table 3 12 Power Jumper Locations Description P10 5 0 V heat sink fan power connector 5 0 V 3 46 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the Power Button 1 a A O N Remove the top cover See page 3 39 Remove the front panel See page 3 41 Lift the clip upward from the power button Pull the power button off of the switch shaft To install the power button perform these steps in reverse order Figure 3 44 Removing the Power Button Clip Chapter 3 Start Here for 4695 Problems 3 47 Removing and Replacing the Lock Assembly FRUs 1 Remove the top cover See page 3 39 2 Remove the front door See page 3 52 3 Remove the front panel See page 3 41 4 Position the keylock in the unlocked position center position 5 Lift and remove the clip to release the flag assembly 6 Slide the flag assembly and spacer off the keylock barrel The lock gear falls out of the flag assembly as it is pulled off the shaft 7 Remove the keylock from the front panel 8 To exchange the lock assembly FRUs place the keylock in the unlocked position center position and insert it into the front panel 9 Slide the flag assembly and spacer onto the keylock and place the lock gear on the end of the keylock shaft 10 Place the keylock in the locked position full
73. P11 is for Cyrix processors only PSWORD Figure 3 43 System Board Jumper Locations Chapter 3 Start Here for 4695 Problems 3 45 Table 3 11 Processor Jumper Locations Jumper Jumper Pin Name Description Connections JP1 Processor Frequency Pins 1 2 jumpered for 25 Mhz Select Pins 2 3 jumpered for 33 Mhz JP3 Service Level Update Pins 1 2 are default positions toggle to other position when system power is interrupted during a service level update FLASH Update JP4 Processor Type Pins 1 2 486 DX DX2 or DX4 processor Pins 2 3 486 SX processor JP5 and Processor Voltage Pins 1 2 jumpered for 5 V JP6 Note JP5 and JP6 must Pins 2 3 open for 3 45 V always match each other JP7 Processor Type Pins 1 2 other 486 processors Pins 2 3 Cyrix pinout processor JP8 Processor Type Pins 1 2 other 486 processors Pins 2 3 Cyrix pinout processor PSWord Password Pins 1 2 default positions toggle to other position to reset power on password JP10 Processor Type Pins 1 2 other 486 processors Pins 2 3 Cyrix pinout processor A special jumper is required when using a Cyrix pinout processor The jumper is connected to JP10 pin 1 and JP11 pin 2 See Figure 3 43 on page 3 45 JP11 Processor Type Pins 1 2 AMD and other 486 processors Pins 2 3 not used OPEN for Cyrix pinout processor JP12 Processor Type Pins 1 2 other 486 processors Pins 2 3 Cyrix 3 45 V processors OPE
74. PLAY 4B 9A 9B OR 9C IS FAILING Explanation The display test detected a display failure User Response See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices and exchange the display T5100 Through T5115 Explanation These messages are keyboard test status and instruction messages User Response Follow the instructions that are displayed For more detail see the Store Systems Hardware Service Manual for Point of Sale Input Output Devices T5151 T5151 KEYBOARD CABLE OR THE SYSTEM UNIT IS FAILING Explanation The keyboard test detected that the keyboard is failing User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 Chapter 1 Start Here for 4693 Problems 1 41 T5152 T6185 T5152 T5152 KEYBOARD 5A IS FAILING Explanation The keyboard test detected that the keyboard is failing User Response Exchange or repair the keyboard See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices T6151 T6151 MSR KEYBOARD OR CABLE 5A IS FAILING Explanation The MSR test detected that the keyboard MSR attached to socket 5A is failing User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T6152 T6152 MSR OR KEYBOARD IS FAILING Explanation The MSR test detected that the keyboard MSR is failing User Response Exchange or repair the keyboard See the Store Systems Hardware Service Manual
75. QUIT MENU TEST 8 y TEST CASH DRAWER A TEST CASH DRAWERB QUIT MENU UTILITY 4 FISCAL UTILITIES MENU PRINT 1 Y PRTCURADJUST CHAR ALIGN PRO DIFRONTLD ADJ DITOPLD ADJ DOC BACKLASH ADJ DOC RE INSERT ADJ ENGINEER USE ONLY EXIT PTRADJ 1 3 4693 Models 541 421 321 and xx2 Menus Configuration and Utility Menus MAIN MENU START TESTS START UTILITIES START CONFIGURATION START OPERATING SYSTEM QUIT CONFIGURATION MENU y VIEW CONFIGURATION PRINT CONFIGURATION CHANGE CONFIGURATION AUTO CONFIGURATION SAVE CONFIGURATION RESTORE CONFIGURATION SET AND VIEW SCSI DEVICE CONFIGURATION QUIT L p TERMINAL AUTO IPLS UTILITY MENU BACKUP RESTORE SYSTEM PROGRAMS COPY OPTION DISKETTE SET TIME AND DATE ENTER PRINT VITAL PRODUCT DATA DISPLAY REVISION LEVEL UPDATE SYSTEM PROGRAMS SET PASSWORD SET KEYBOARD RATE SET STARTUP SEQUENCE DISPLAY NVRAM ERROR LOG DISPLAY MEMORY MAP QUIT p E MENU UTILITY 2 ENTER 4693 MOD xx1 VITAL PRODUCT DATA PRINT 4693 MOD xx1 VITAL PRODUCT DATA ENTER 4693 MOD xx2 VITAL PRODUCT DATA PRINT 4693 MOD xx2 VITAL PRODUCT DATA QUIT BACKUP RESTORE MENU BACKUP THE SYSTEM DISKETTES BACKUP THE SYSTEM PARTITION RESTORE THE SYSTEM PARTITION QUIT 1 For 4693 3W1 see Flow of 4693 3W1 System Programs Menus on page 1 74 2 The contents of these menus vary with th
76. RTICm 2 or X 25 2 ARTICx 2 adapter error occurred User Response Load the system programs and run system unit tests to test the real time interface coprocessor See Test Procedure Using System Programs on page 1 75 005610nn Explanation The DSP480 device driver related font file has not been installed by this Explanation and User Response User Response 1 Ensure that the related font file names in the DSP480 entry of the CONFIG SYS file are correct 2 Ensure that the related font files referenced in the DSP480 entry of the CONFIG SYS file are available 0062nnnn Explanation A store loop adapter error occurred User Response Load the system programs and run system unit tests to test the store loop adapter See Test Procedure Using System Programs on page 1 75 00630000 Explanation The 4693 xx1 I O configuration record is corrupted This message can be caused by system software or by a failing terminal system board POST attempts to correct this condition automatically User Response 1 Load the system programs See Loading the System Programs on page 1 71 and Utilities Procedure Using System Programs on page 1 75 2 Select START CONFIGURATION from the MAIN MENU 3 Select AUTO CONFIGURATION from the CONFIGURATION MENU 4 Follow the instructions on the display e lf the problem persists exchange the 4693 xx1 terminal system board See page 1 86 00630800 Explanation The 4693 xx2 I O configuration record stored in
77. S device driver is required but has not been installed User Response e If you are using the backup reference diskette and the problem persists see Utilities Procedure Using System Programs on page 1 75 to create a new backup reference diskette e If you are not using the reference diskette and the problem persists ensure that the DSP480 and AKY BIOS SYS device drivers are available Also ensure that the DSP480 entry in the COMFIG SYS file is correct Explanation The base driver has detected an error A 0145nnnn message was probably displayed prior to this message Note In this message n any letter from a to u User Response e If 0145nnnn see 0145nnnn message in this list e If 0145nnnn was not displayed create a new backup reference diskette and update the system 4693 4694 and 4695 Hardware Service Manual 000101nn to 000104nn 000163nn programs with the new backup reference diskette See Utilities Procedure Using System Programs on page 1 75 000101nn to 000104nn Explanation A terminal system board error occurred User Response Exchange the terminal system board See page 1 86 000110nn Explanation A system board parity check error occurred User Response Load the system programs and run system unit tests to test the memory See Test Procedure Using System Programs on page 1 75 e If the tests do not indicate which memory module failed exchange the modules one at a time until you d
78. See page 1 85 RS nnnn Explanation When nnnn any code other than 0000 and is displayed in reverse video a ring error was detected User Response Following is a list of possible nnnn error codes e 2000 The adapter has detected a soft error condition Restart the terminal 04nn or 08nn Exchange the token ring adapter See page 1 85 e ninn The token ring adapter has been removed from the ring Ensure that the correct adapter address was defined to the network software If the problem persists exchange the token ring adapter See page 1 85 0080 One of the error log counters has incremented past 256 Restart the terminal e 0040 or 0060 If the terminal is the only one connected to the LAN restart the terminal If other terminals are connected try running the token ring tests See Test Procedure Using System Programs on page 1 75 If the problem persists exchange the token ring adapter See page 1 85 All other error codes Try running the token ring tests See Test Procedure Using System Programs on page 1 75 If the problem persists exchange the token ring adapter See page 1 85 SF nnnn Explanation When nnnn 0010 or greater the controller server has been found but is not responding User Response Check that 1 The controller server is present and fully operational 2 The address for the network adapter was properly defined to the network software If the problem persists exchange the token
79. System Messages Guide SC30 3598 IBM Point of Sale Subsystem for OS 2 Programming Reference and Users Guide SC30 3560 IBM Point of Sale Subsystem for DOS Programming Reference SC30 3621 Xii 4693 4694 and 4695 Hardware Service Manual Store System Related Publications Software Networks IBM Local Area Network Support Program P N 83X7873 IBM PC Network Baseband Planning Guide S68X 2269 IBM PC Network Broadband Guide S68X 2268 IBM Token Ring Network Introduction and Planning Guide GA27 3677 Store System Related Publications Hardware Scanners IBM 1520 Hand Held Scanner User s Guide GA27 3685 IBM 4684 Store Loop Adapter A Installation Testing Problem Determination and Technical Reference SD21 0045 IBM 4686 Retail Point of Sale Scanner Physical Planning Installation and Operation Guide SA27 3854 IBM 4686 Retail Point of Sale Scanner Maintenance Manual SY27 0319 IBM 4687 Point of Sale Scanner Model 1 Physical Planning Installation and Operation Guide SA27 3855 IBM 4687 Point of Sale Scanner Model 1 Maintenance Manual SY27 0317 IBM 4687 Point of Sale Scanner Model 2 Physical Planning Guide SA27 3882 IBM 4687 Point of Sale Scanner Model 2 Operator s Guide SA27 3884 IBM 4687 Point of Sale Scanner Model 2 Maintenance Manual SY27 0324 IBM 4696 Point of Sale Scanner Scale Physical Planning Installation and Operation Guide GA27 3965 IBM 4696 Point of Sale Scanner Scale Maintenance Manual SY2
80. Table on page 2 3 to continue problem determination Preliminary Checklist 1 Observe the power light behind the door on the front If it is not ON go to 4694 Symptom Table on page 2 3 2 Ensure that the I O device cables are securely and correctly connected Ensure that the I O devices that have their own power switch are connected to a good AC power outlet and are powered ON 4 Ensure the contrast and brightness controls on the video display if attached are set correctly Ensure that the correct diskette is inserted Ensure that all hardware devices installed such as a memory module feature card printer or mouse are connected correctly and securely POWER OFF then ON and listen for beep s at the completion of POST Indications of a successful completion of POST are e An OK is displayed on all point of sale displays e Point of sale keyboards beep 3 times e The point of sale printer prints a test pattern e System unit beeps one time If none of the successful POST indications occur on any I O device the 4694 system unit is failing See 4694 Symptom Table on page 2 3 If for example the POS display fails to display OK but the POS keyboard does beep 3 times this is an indication that the POST was successful and the display and or cable is failing If the problem still exists after performing these preliminary checks record any error codes See POST Beep Messages on page 2 5 for a list of err
81. Unauthorized access was detected User Response Remove the power on password See page 1 91 If the problem still exists exchange the terminal system board See page 1 86 19990403 Explanation Terminal system board failure User Response Exchange the terminal system board See page 1 86 1 24 4693 4694 and 4695 Hardware Service Manual Ethernet Messages SF nnnn Ethernet Messages These messages can occur when the terminal is attempting to connect to the network See the LAN information for your network The 4693 Model 3W1 Ethernet adapter is on the system board Exchange the terminal system board See page 1 86 AA nnnnnnnnnnnn nnnnnnnnnnnn network adapter address 12 hexadecimal characters Explanation This message is displayed to help the user when network problems occur User Response Contact the network administrator to define this adapter address to the network server software When the adapter address has been defined press any key to continue ET nn nn nn nn nn nn Explanation This message indicates the elapsed time of a remote program load RPL Normally it continues to increment until the load is complete User Response If the time stops incrementing or continues for an unreasonable length of time 1 Make sure that the controller server is operational 2 Make sure that the terminal is properly attached to the network If a problem is found switch Ready mode OFF and then ON to retry the load
82. V DC 5 power good greater than 3 V DC If any of the voltages are not within these ranges exchange the 4695 power supply Reseat all the cables Exchange the 4695 interface card Exchange the 4695 Point of Sale Adapter Exchange the controller cable Exchange the touch screen controller card When the screen is touched there is no response Try to run the touch screen test using the service diskette If the test is successful the software may be failing Check that the touch ring cable is securely connected Exchange the touch screen controller card Exchange the touch ring cable Exchange the touch ring card Remove the front cover of the touch screen Try to run the touch screen test using the service diskette If the test is successful exchange the front cover 3 6 4693 4694 and 4695 Hardware Service Manual Table 3 3 Page 2 of 3 Troubleshooting Chart Models 002 and 012 If the problem is Here s what to do Totally blank touch display Check that the power indicator the touch display is ON If not go to the first symptom in this table Check that the backlight is ON the display has brightness If not go to the Backlight symptom in this table Check that the 4695 controller cable is securely connected to the 4695 Point of Sale Adapter and to the 4695 Check that the 4695 Point of Sale Adapter switches are set correctly See Setting the 4695 Point of Sale Adapter Switches Mod
83. activity indicator 1 Switch Ready mode OFF and insert the backup reference diskette stays ON 2 Switch Ready mode ON and run the system unit tests to test the diskette drive 3 Follow the displayed instructions If the tests do not detect a failure and the problem persists exchange the terminal system board See page 1 86 The diskette drive activity indicator Exchange the diskette drive See page 1 82 does not turn ON when accessing the diskette drive The terminal functions correctly 1 56 4693 4694 and 4695 Hardware Service Manual Network Communications Symptoms When troubleshooting local area network LAN problems see the documentation for your network Contact the network administrator for assistance when necessary Ethernet Network Table 1 10 Ethernet Network Communications Symptoms SYMPTOM ACTIONS e Messages are displayed 1 indicating network communications failures See 4693 Messages on page 1 8 to retrieve and look up Ethernet Network messages A failure occurs when attempting 2 Switch Ready mode OFF a remote initial program load RIPL or a remote program load RPL on a medialess terminal Press the Reset button on the operator panel to disable storage retention 4 Switch Ready mode ON As POST is running look for errors to be displayed If a POST error is displayed see page 1 8 and follow the User Response for the message 5 If no POST errors are detected load the system programs and
84. al load See page 1 76 AttentionResetting configuration destroys the configuration record currently stored in NVRAM Use it only when it seems necessary due to hang conditions undetermined problems or an inoperative system e Contact your support organization From step 006 Did any error messages display Yes No 013 If your display is blank dark e Make sure the display is properly connected to the rear connector panel e For a video display Make sure that it is connected to a known good AC power source and that its power is switched ON Check the fuse for the video AC power outlet on the rear panel Set the brightness control approximately to its middle position e Exchange the display and cable with a known good display or if none is available exchange the display or see the maintenance documentation for your display Chapter 1 Start Here for 4693 Problems 1 5 MAP 0110 Input Output I O Device Isolation Symptom Explanation Conditions That Could Cause This Symptom You have an error message or a visible or audible symptom indicating that an I O device is failing e I O device e I O device cable e Rear connector panel e System board Notes 1 See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices for a description of cash drawer keyboard MSR and printer Tnnnn messages that display while running POS device tests
85. an the MSR read head using the MSR cleaning card P N 6019483 3 Press S2 Enter to restart the test 4693 4694 and 4695 Hardware Service Manual T6194 T9801 4 Pass the test card through the MSR slot several more times 5 Try another test card 6 Exchange the MSR with a new unit T6194 T6194 MSR KEYBOARD OR CABLE CONNECTED TO KEYBOARD PORT IS FAILING Explanation The MSR test detected that the keyboard MSR system unit keyboard attached to the kybd port is failing User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T7101 Through T7140 Explanation These messages are printer test status and instruction messages User Response Follow the instructions that are displayed For more detail see the Store Systems Hardware Service Manual for Point of Sale Input Output Devices T7151 Through T7174 Explanation These messages are printer test instruction and error messages User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T9451 T9451 IBM BAR CODE READER OR SYSTEM UNIT IS FAILING Explanation The IBM Hand Held Bar Code Reader is not communicating User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T9452 T9452 IBM BAR CODE READER IS FAILING Explanation The IBM Hand Held Bar Code Reader is failing User Response Exchange the bar code reader See the Store Systems Hardware Service Manual for Poi
86. an unreasonable length of time see 4693 Messages on page 1 8 and go to the messages for your type of network RC E1 Explanation Base driver functions not available A 0145nnnn message was probably displayed prior to this message User Response e If 0145nnnn was displayed follow the User Response for 0145nnn to correct this problem e If 0145nnnn was not displayed see Utilities Procedure Using System Programs on page 1 75 to create a new backup reference diskette RC E2 Explanation A device driver is already installed for this device User Response Load the system programs and run CHANGE CONFIGURATION to configure the terminal See Utilities Procedure Using System Programs on page 1 75 Note If this occurs using the application diskette contact the store programmer RC E3 nnnnnnnn RC E3 nnnnnnnn 8 character device driver handle Explanation A device identified by the driver handle that precedes the RC E3 is configured but not attached or is failing User Response 1 Ensure that all devices are properly attached to the terminal 2 If a model xx2 terminal is present ensure that its Ready indicator is ON and it is connected to the 4693 master terminal with cable 11 3 There is often a 63nn message that displays before or after the RC E3 message Continue problem determination using the User Response for the 63nn message RC E4 RC En 1 12 Explanation The DSP480 or AKY BIOS SY
87. ape Please do not staple EEF o Fold and Tape Cut or Fold Along Line wenn eee el tek A A ee ee O eee ete ere ce ee ot eee BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE Design amp Information Development Dept CJMA Bldg 645 International Business Machines Corporation PO BOX 12195 RESEARCH TRIANGLE PARK NC 27709 9990 IF MAILED IN THE UNITED STATES le oes A A A E te ak Sn deg O A E SO Sa Ng O RY Saget eh ts SG NAO ERES Ne Ad A OA tO Reh E A a ola A Soa Fold and Tape Please do not staple SY27 0337 02 Fold and Tape Cut or Fold Along Line Printed in U S A
88. ark not found Explanation A diskette drive test failure occurred User Response 1 Use a known good diskette 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 Attachment failed to respond Explanation A diskette drive test failure occurred User Response 1 Exchange the diskette drive cable See page 3 41 2 Exchange the diskette drive See page 3 41 3 Exchange the system board See page 3 42 CRC on diskette read operation Explanation A diskette drive test failure occurred User Response 1 Use a known good diskette 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 Diskette controller has failed Explanation A diskette drive test failure occurred User Response 1 Exchange the diskette drive cable See page 3 41 2 Exchange the diskette drive See page 3 41 3 Exchange the system board See page 3 42 Media removed Explanation A diskette drive test failure occurred User Response 1 Install a known good diskette 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 Media type not found Explanation Diskette drive test failure User Response The diskette is formatted incorrectly 3 30 4693 4694 and 4695 Hardware Serv
89. ate allows selection of the typamatic keyboard rate for the enhanced A N keyboard connected to keyboard socket 1 The normal rate is 10 9 characters per second CPS and the fast rate is 30 CPS Chapter 1 Start Here for 4693 Problems 1 69 Display Revision Level displays the following information e POST BIOS part number e POST BIOS date e POST BIOS level e Model number e Sub model number e Reference diskette version e Diagnostic program version e Configuration program version e IML file name if available e Power control level e Serial I O level Update System Programs Model 541 only updates the programs in the system partition from the reference and diagnostic diskettes system diskettes Set Startup Sequence Model 541 only allows selection of the search sequence for a boot device Boot devices are devices such as a diskette drive a fixed disk or a remote initial program load RIPL adapter such as a token ring Ethernet PC network baseband or store loop adapter A default sequence is selected automatically when there is no video display Display Memory Map Video Console only displays a map indicating how the memory is being utilized by the installed adapters This utility is not available when there is no video display Display NVRAM Error Log displays the NVRAM error log entries and allows you to clear the log data Enter Print Vital Product Data allows entry and printing of the vital product data See Ap
90. been removed run AUTO CONFIGURATION to update the configuration record If any identified device is attached and powered ON go to MAP 0110 Input Output I O Device Isolation on page 1 6 This list shows the message number 63nn and the device it indicates 6390 50 key keyboard or the keyboard on the combined keyboard display 5A 6391 50 key keyboard or the keyboard on the combined keyboard display 5B 6394 ANPOS keyboard 5A 639B ANPOS keyboard 5B 639C Any keyboard in the RPOS family of keyboards 5A 639D Any keyboard in the RPOS family of keyboards 5B 63A0 Alphanumeric display 4A 63A1 Alphanumeric display 4B 9A 9B 9C 63A2 Operator display 4A or the display on the combined keyboard display 5A 63A3 Operator display 4B 9A 9B 9C or the display on the combined keyboard display 5B 63A6 Shopper display 4A 63A7 Shopper display 4B 9A 9B 9C 63AA Character graphics display 4A 63AB Character graphics display 4B 9A 9B 9C 63B0 Point of sale printer Model 1 or 2 7 63B4 Point of sale printer Model 3 or 4 7 63B6 Fiscal point of sale printer Model 2A 7 63B8 Fiscal point of sale printer Model 3A 7 63C0 Keyboard or single track MSR 5A 63C1 Keyboard or single track MSR 5B 63C6 Dual track MSR or low profile dual track MSR 5A 63C7 Dual track MSR or low profile dual track MSR 5B 63C8 3 track MSR 5A 63C9 3 track MSR 5B 63CA Point of sale scanner 4B 9A 9B 9C 63CB IBM Bar Code Reade
91. blems 3 13 Removing and Replacing the Interface Card and Shield 1 Remove the 4695 from the counter See page 3 13 2 Remove the shield from underneath the swivel base by carefully bending the middle outward 3 Press the two snaps as shown in Figure 3 15 and remove the interface card from underneath the touch terminal 4 Unplug the digital interface cable from the interface card Snaps Interface a TA Card SF l P i p we Pa Shield Figure 3 15 Removing the Interface Card 5 To exchange the interface card connect the digital interface cable and place the card under the tabs first then under the snaps 3 14 4693 4694 and 4695 Hardware Service Manual 6 To install the shield and mount the 4695 to the counter perform the above steps in reverse order Removing and Replacing the Pedestal Stand 1 Remove the 4695 from the counter See page 3 13 2 Remove the tablet and the clutch See page 3 12 3 Unplug the digital interface cable from the tablet 4 Rotate the swivel base 90 degrees clockwise to align the plastic tab with the metal tab 5 Remove the shield from underneath the swivel base by carefully bending the middle of the shield outward Shield Figure 3 16 Releasing the Pedestal 6 Pull the tab down away from the base to release the pedestal from the base 7 Remove the four screws from the bottom of the pedestal stand Figure 3 17 Removing
92. board See page 3 42 602 Explanation The diskette boot record was not valid User Response Remove the diskette if you did not intend to boot the system from a diskette Otherwise exchange the diskette with one that has a valid boot record 604 Explanation A diskette drive failure occurred User Response Exchange the diskette drive See page 3 41 1780 Explanation A fixed disk configuration error or fixed disk failure occurred User Response Run Setup See page 3 55 If running Setup does not correct the problem 1 Exchange the fixed disk cable 2 Exchange the fixed disk See page 3 40 2400 Explanation A display adapter failure occurred while using an alternate display adapter User Response Exchange the system board See page 3 42 Chapter 3 Start Here for 4695 Problems 3 23 6300 and 6308 8603 6300 and 6308 Explanation The POS O configuration record is corrupted User Response Use the 4695 Service Diskette to boot the system This should correct the configuration record If the failure persists each time the service diskette is booted exchange the system board 8310 Explanation A device channel failure occurred User Response 1 Exchange the Point of Sale Adapter 2 Exchange the system board See page 3 42 8350 Explanation Non volatile RAM data is not valid User Response 1 If the error occurs after specific operations are completed before powerin
93. ces answering to the same device channel address User Response e Exchange the device associated with the named driver e If the problem persists try using a new reference diskette or restore the system partition using a known good reference diskette M5610 1 38 M5610 DSP480 FONT MISSING PRESS ANY KEY TO CONTINUE Explanation The DSP480 device driver related font file has not been installed User Response If the problem persists try using a new reference diskette or restore the system partition using a known good reference diskette See Utilities Procedure Using System Programs on page 1 75 4693 4694 and 4695 Hardware Service Manual Tnnnn Messages T21nn Tnnnn Messages These messages are generated when POS device tests are requested from the system programs reference diskette or diagnostic diskette If you have a Tnnnn message displayed that is not in this list go to the Store Systems Hardware Service Manual for Point of Sale Input Output Devices If the operating system online exercisers were used to request tests see the BM 4690 Store System Messages Guide for Tnnnn messages Note When using any of the RPOS keyboard family of keyboards the S1 and S2 functions require a combination of two keys First press and hold the Ctrl key then press the S1 or S2 key Attention Switching Ready mode OFF at a 4693 affects operations at all point of sale terminals attached to it T0019 T0019 KEYBOARD
94. ces such as e Cash drawer port e Customer display e Keyboard e Printer e Scanner System Unit Tests A test is provided for each of the system unit devices such as e CPU sub system e System memory e Mouse port e Serial RS232 port e VGA sub system e PCMCIA sub system e PC Printer e Diskette drive e Fixed disk drive Utilities The following utilities are provided on the service diskette e Backup service diskette e Set system date and time Viewing Configuration There are two view configuration selections e View system configuration e View POS configuration When you view system configuration the following information is displayed e CPU type e LAN boot ROM address DRAM RAM size e LAN adapter IRQ e ASIC I O usage e LAN adapter usage e NVRAM address usage e LAN IEEE ID e SIO IRQ level e PCMICA adapter installed not installed e Shared memory address usage e PCMICA adapter address usage e Flash memory write enable disable e VGA card installed not installed e Fixed disk drive e VGA address usage e Diskette drive e VGA monitor type selection Chapter 2 Start Here for 4694 Problems 2 9 System Configuration Menus When you start the system configuration program the first menu you see is STANDARD SYSTEM PARAMETERS Many of these values are set automatically by the program when you power on the terminal and are not configurable In the above menu you can change the system date and time and enab
95. cord from the rear of the 4693 and check the fuse for the video AC power outlet Exchange it if necessary See Figure A 3 on page A 4 e Exchange the video display Switch Ready mode OFF and reconnect the display to the 4693 Switch Ready mode ON Load the system programs and test the video display See page 1 71 Follow the displayed instructions 4693 Model 3W1 or 741 video display is blank This symptom is unique to the 4693 Model 3W1 and 741 For other 4693 models with a blank video display use The display is failing symptom above 1 2 bb 0 Make sure that the display has AC power and is powered ON Make sure that the display is properly attached to the rear of the 4693 Make sure that the brightness and contrast controls are set correctly Switch Ready mode OFF and make sure that the memory modules on the terminal system board are plugged correctly If the modules seem to be plugged correctly exchange the memory modules See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices See Problems with 4693 Models 3W1 and 741 Service Level Update on page 1 49 for BIOS update problems Chapter 1 Start Here for 4693 Problems 1 61 Miscellaneous Symptoms Table 1 17 Page 1 of 2 Miscellaneous Symptoms SYMPTOM ACTIONS The terminal appears to be in a hang condition or there is an undetermined or intermittent problem Go to MAP 0100 General Checkout o
96. cover for cosmetic purposes as required e IBM suggests the use of a soft clean cloth with warm soapy water for cleaning the plastic parts on IBM product e Use of a soft dry cloth with isopropyl alcohol or any non abrasive and non alkaline ammonia chloride based cleaner is permissible but some deterioration in the finish could be seen 3 Ensure that there is at least 51 mm 2 in clearance space around the unit Note Do not apply cleaning solution directly to the cover Always apply the cleaner on a clean cloth and then wipe the cover with the damp cloth Be certain that the cloth is only damp and not dripping wet Display 1 Clean the display covers for cosmetic purposes as required e IBM suggests the use of a soft clean cloth with warm soapy water for cleaning the plastic parts on IBM product e Use of a soft dry cloth with isopropyl alcohol or any nonabrasive and non alkaline ammonia chloride based cleaner is permissible but some deterioration in the finish could be seen Note Do no apply cleaning solution directly to the cover Always apply the cleaner on a clean cloth and then wipe the cover Copyright IBM Corp 1993 2002 C 1 System maintenance Updated December 23 2002 Keyboard Scanners 1 Vacuum the keyboard 2 Clean the keyboard cover and the tops of the keys for cosmetic purposes as required IBM suggests the use of a soft clean cloth with warm soapy water for cleaning the plastic parts on IBM pr
97. ct and service names which may be denoted by a double asterisk may be trademarks or service marks of others viii 4693 4694 and 4695 Hardware Service Manual Electronic Emission Notices Federal Communications Commission FCC Statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 thi
98. d diskette Explanation A diskette drive test failure occurred User Response 1 The diskette write protect tab is in the protect position Move it to the write position and try this test again 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 1701 through 1718 Explanation Fixed disk test error messages User Response Note Message 1713 is a status message only no action is required 1 Exchange the fixed disk cable See page 3 40 Note The user may want to try to backup the fixed disk before exchanging it Otherwise user data may be lost 2 Exchange the fixed disk See page 3 40 5601 and 5603 Explanation Pointing device mouse test error messages User Response lf the failure persists exchange the pointing device Service Diskette Messages Models 201 and 211 M0002 The system board is failing Explanation A system board failure was detected while running the service diskette User Response Exchange the system board See page 3 42 M2000 A driver command failed for PORT POLL address xxxx ON TERMINAL x Explanation xxxx is the port poll address of the device associated with this error 1 The service diskette may be defective Try another service diskette 2 The device associated with the port poll address is failing 3 There are incompatible features installed two devices answering to the same Devic
99. d its master terminal e Make sure that the master terminal is operational e Switch Ready mode OFF then ON at the failing Model xx2 terminal lf the problem persists try another cable 11 or exchange the cable If the problem persists exchange the satellite terminal system board See page 1 86 U003 to Unnn Explanation These are progress and status messages that are displayed as the 4690 Operating System is establishing communications and loading programs into the terminal User Response See the BM 4690 Store System Messages Guide for further explanation and problem determination Chapter 1 Start Here for 4693 Problems 1 45 Wnnn Messages The W messages nnn any number are generated by the IBM 4690 Operating System during store operations Find these messages in the IBM 4690 Store System Messages Guide Xnnn Messages The Xnnn messages nnn any number are generated by IBM 4690 Operating System DEBUG Find these messages in the BM 4690 Store System Messages Guide Ynnn Messages The Ynnn messages nnn any number are generated by IBM 4690 Operating System UTILITIES Find these messages in the IBM 4690 Store System Messages Guide Znnn Messages The Z messages nnn any number are generated by the IBM 4690 Operating System during Set Terminal Characteristics Find these messages in the IBM 4690 Store System Messages Guide 1 46 4693 4694 and 4695 Hardware Service Manual 4693 Symptoms
100. dels 741 and 3W1 Note The fixed disk comes from the factory with the jumper in the primary disk location When installing two fixed disks the jumper on the secondary fixed disk needs to be moved from the primary disk location to the secondary disk location A dual cable is required Primary Pin Location Removing and Replacing an Option Adapter Non replaceable Lithium Battery inside unit 1 Remove the logic tray See page 1 83 2 Note which slot the option adapters are plugged into 3 Loosen the retaining screw holding the adapter at the rear connector panel 4 Remove the option adapter by sliding it out to the side 5 To exchange an option adapter reverse this procedure Notes a You may need to run Auto Configuration b Each Ethernet token ring and PC network baseband adapter has a unique adapter address When one of these is exchanged the new adapter s address must be defined to the network server software If you do not know what the new adapter s address is see How To Retrieve Network Remote Program Load RPL Messages on page 1 9 and record the AA nnnnnnnnnnnn message Removing and Replacing Memory Modules There are two memory module connectors on the terminal system board 1 Remove the logic tray See page 1 83 2 If your terminal has an option adapter that is installed over the top of the memory modules the option adapter must be removed 3 Push the memory module retainers outward
101. dicator 1 System board OK Indicator 2 Power supply OK Indicator 3 Overtemperature condition detected Indicator 4 Overcurrent condition detected The operator panel has two pushbutton switches These switches are used for the following Mode Control Switch Switch between Ready and non Ready mode Reset Switch when Ready mode is OFF Disable storage retention and standby mode Reset Switch when Ready mode is ON Cause a terminal reload Fixed Disk Mode Ready Activity Control Indicator Indicator Reset Switch Green Yellow Switch EE Sy Ofol al 0 1 12 c 13 4 System Board OK Indicator Green Over Current Indicator Yellow Power Supply OK Indicator Green Over Temperature Indicator Yellow Table 1 5 Page 1 of 3 Operator Panel Indicators INDICATOR SWITCH ACTIONS The terminal is operational and no Exchange the operator panel assembly other failure symptoms appear but the operator panel indicators are not normal All operator panel indicators are OFF 1 Ensure that the storage retention battery pack dummy battery pack on Model xx2 is properly connected to the power supply The storage retention battery pack or dummy battery pack on Model xx2 must be connected to allow the power supply to provide any voltages 2 If the battery pack or dummy pack is OK ensure that the terminal is connected to a known good AC power source
102. e Store loop test cable P N 96X4967 used when a non IBM store loop cable is attached to the store controller Wrap plug kit P N 96X5047 Wrap plug for 4695 power supply P N 13H6231 Baseband network cable adapter P N 96X5037 Baseband network terminator plug P N 96X4975 Baseband network wrap plug P N 96X4974 X 25 Interface Coprocessor 2 Wrap Plug Tri connector wrap plug P N 72X8546 for serial and parallel ports Expendable Supplies Paper for the point of sale printer P N 432768 or equivalent Print ribbon for the Models 1 and 2 point of sale printer P N 4483015 or equivalent Print ribbon for the Models 3 and 4 point of sale printer P N 1040888 black or IBM P N 1040875 purple or IBM P N 1040900 black auto inking or equivalent Attention Failure to use the recommended ribbon may affect print head life and print quality O Copyright IBM Corp 1993 1995 D 1 D 2 4693 4694 and 4695 Hardware Service Manual Appendix E Collecting Vital Product Data for the 4693 Notes 1 To enter and print vital product data using the IBM 4690 Operating System use the BM 4690 Store System Messages Guide 2 When using any of the POS keyboard MSR family of keyboards the S1 and S2 functions require a combination of two keys First press and hold the Ctrl key then press the S1 or S2 key p To collect vital product data for the 4693 1 Use your store procedures to stop any application programs that are running
103. e AC power is absent at the terminal and Storage Retention is enabled All indicators are OFF Power Down In this mode AC power is absent at the terminal and Storage Retention is disabled All indicators are OFF Interlock Shutdown In this mode AC power is present but the storage retention battery pack is disconnected This prevents the power supply from outputting any voltages All indicators are OFF Table A 2 Power Mode Description AC Ready Mode Voltage Indicator Indicator 1 Indicator 2 ON Fully operational present ON ON ON OFF Storage retention disabled present OFF ON ON STANDBY Storage retention enabled present OFF ON ON BACKUP Storage retention enabled absent OFF OFF OFF and battery power present POWER DOWN Storage retention absent OFF OFF OFF disabled INTERLOCK SHUTDOWN Power present OFF OFF OFF supply battery interlock absent Appendix A 4693 Hardware Overview A 5 A 6 4693 4694 and 4695 Hardware Service Manual Appendix B Maintenance Inspection for the 4693 DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety connect equipment requiring electrical power to a properly wired and grounded outlet IBM products are designed to be safe during normal use foreseeable misuse and under fault conditions Note See Electrical Safety for IBM Customer Engineers S229 8124 An IBM maintenance inspec
104. e Channel address User Response Exchange the device e lf the problem persists use a new service diskette 3 32 4693 4694 and 4695 Hardware Service Manual M0320 Primary keyboard is failing Explanation There is no keyboard on this terminal suitable for use as a console keyboard User Response If M0320 remains in the display ensure that the keyboard cable is connected to the keyboard and to the 4695 system If the cable sockets and connections are OK switch POWER OFF and follow this list to isolate and correct the cause of the problem 1 Make sure that a known good keyboard is connected to the terminal Reboot the terminal and retry the operation Exchange the keyboard cable AUN Exchange or service the keyboard See the IBM Store Systems Hardware Service Manual for Point of Sale Input Output Devices al Exchange the system board See page 3 42 M0330 Primary display failed Explanation There is no display on this terminal suitable for use as a console display User Response If M0330 remains in the display ensure that the display cable is connected to the display and to the 4695 If the cable sockets and connections are OK switch POWER OFF and follow this list to isolate and correct the cause of the problem 1 Reboot the terminal and retry the operation 2 Exchange the display cable 3 Exchange the display 4 Exchange the system board See page 3 42 Chapter 3 Start Here for 4695 Problems
105. e ds aa eae a Lk Naas oh as da C 3 KEYIOCKS gt como p eM eG Rae Pe Sea ee eee Oe PRD ES C 3 SCANNE S A fa eh ee A A FOE oe Dee eek ee es C 3 Modelt or2 Printer oo qa ew gute ue Sea A Pe EA Saeed Ae Ae amp G BH Arie A nw C 3 Model dor A FAME s toge we ee ee a ee Ae a A ae RA ee en Be C 4 Appendix D Special Tools ccoo ia Bets See eee Gk Bi Ss ES A ee eG D 1 Vi 4693 4694 and 4695 Hardware Service Manual Expendable Supplies PE oe eth GE ee A ADA A O ao D 1 Appendix E Collecting Vital Product Data for the 4693 E 1 Entering Vital Product Data Using the Reference Diskette E 1 Printing Vital Product Data Using the Reference Diskette 0 0 0 0 o E 4 Appendix F IBM Wireless LAN Return Codes e o F 1 Novell RPL ROM Error Messages 2 2 F 2 INOX seine a a Ra og Sao Vth eee tet ob bl eal oe A Fw oe ees X 1 Contents Vii Notices The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not appl
106. e key opening of the leylocks of the cash drawer keyboard printer and the 4694 system unit Scanners 1 4687 2 Remove the scanner unit and clean the inside of the perimeter housing and under the scale platter if required C 2 Hardware Service Manual Updated December 23 2002 System maintenance Model 1 or 2 printer 1 Clean the print head if required See the BM Store Systems Hardware Service Manual for Point of Sale Input Output Devices for the print head cleaning procedure 2 Lubricate the carriage shaft wear shoe skid plate and the print head guide rod shaft bearings with IBM 6 oil if required 3 Clean the teeth of the toggle gear if required 4 Exchange the carriage shaft wiper and saturate it with IBM 6 oil if required Model 3 or 4 printer 1 Clean the dust fuzz balls debris and chad from the printer if required 2 Clean any dust and debris from the following sensors if required e Home sensor e Cover sensor e Document insert DI upper and lower sensors journal side e Journal sensor Note If you clean the DI sensors reset the sensor sensitivity To reset Press the Up Feed Down Feed and green buttons at the same time open the cover and wait for the line feeding to stop Then close the cover 3 Clean the lead screw and black carrier shafts with a clean dry cloth if required Do not lubricate lead screw or black carrier shafts if required 4 Inspect to see if the print wires are snagging
107. e models and with the features installed on the terminal 3 MENU TEST 7 appears only if a model xx2 satellite terminal is attached to the 4693 terminal Chapter 1 Start Here for 4693 Problems 1 73 Flow of 4693 3W1 System Programs Menus Test Printer Adjustment and Fiscal Printer Utilities Menus MAIN MENU START TESTS START UTILITIES START CONFIGURATION START OPERATING SYSTEM QUIT TEST MENU RUN VERIFICATION TESTS RUN POS DEVICE TESTS RUN SYSTEM UNIT TESTS QUIT MENU TEST 3 RUN TESTS ONE TIME RUN CONTINUOUSLY LOG OR DISPLAY ERR QUIT AND REBOOT MENU TEST 5 ERROR LOG TO FIXED DISK DISKETTE ERROR LOG TO PRINTER STOP ERROR LOG VIEW ERROR LOG QUIT MENU TEST 4 TEST ALL DEVICES SYSTEM UNIT TYPE XXXX KB MEMORY SYS BRD PARALLEL PORT SYS BRD SERIAL PORT A VIDEO GRAPHICS ARRAY STORAGE RETENTION STANDBY FUNC MOUSE PORT SYS BRD SERIAL PORT B 4693 DEVICE CHANNEL ETHERNET MENU TEST 6 PRINTER TEST PRINTER ADJUSTMENTS FISCAL PRINTER UTILITIES CASH DRAWER TEST KEYBOARD TEST MSR TEST AN OPER DISPLAY TEST SHOPPER DISPLAY TEST POS SCANNER TEST PRINT SCANNER CONFIG SCALE TEST PRINT SCALE CONFIG HAND HELD BAR CODE RD TOTALS RETENTION QUIT MENU UTILITY 4 FISCAL UTILITIES MENU PRINT 1 PRT CUR ADJUST CHAR ALIGN PRO DI FRONT LD ADJ DI TOP LD ADJ DOC BACKLASH ADJ DOC RE INSERT ADJ ENGINEER USE ONLY EXIT PTR ADJ
108. e or equivalent type recommended by the manufacturer 1 Remove the top cover See 3 39 2 It is important that the new battery be installed with the correct polarity Notice the polarity markings on the battery before removing the old one See Figure 3 53 on page 3 54 3 Remove the lithium battery from the battery holder 4 To install the new lithium battery perform the above steps in reverse order 5 When a new battery is installed the CMOS RAM data must be restored This can be done in one of three ways Run RESTORE CMOS RAM from the service diskette if BACKUP was run prior to removing the battery See 4695 Service Diskette Introduction on page 3 2 e Use the setup diskette if available e Run the ROM based setup program See Running Setup 4695 Models 201 and 211 on page 3 55 Chapter 3 Start Here for 4695 Problems 3 53 Lithium Battery Figure 3 53 Removing the Lithium Battery Removing and Replacing The PCMCIA Feature Serial Number 1 Remove any cards plugged into the PCMCIA feature 2 Remove the top cover See page 3 39 3 Disconnect the grounding wire from the PCMCIA feature to the diskette drive bracket screw See Figure 3 54 Locking Lever 4 Snap the standoff that is attached to the PCMCIA feature out of the hole in the system board 5 Unplug the feature from the system board and lift it out of the base Figure 3 54 PCMCIA Feature 6 To install a new PCMCIA fea
109. e page 1 71 The terminal re IPLs after auto configuration is complete This list shows the message number 630n and the device it indicates 6309 4693 Keyboard 630A 4693 Display 630B 4693 Printer 630C 4693 MSR Scanner or Bar Code Reader 630D 4693 Totals Retention or Cash Drawer 630E 4693 External Device 630F 4693 External Device 6310 to 6377 Explanation A 4693 Model 321 3W1 421 or 541 point of sale device indicated by this message number is configured but not responding User Response Make sure that the device that corresponds to the 63xx message identified in the following list is attached and powered ON If any identified device is not attached or has been removed run AUTO CONFIGURATION to update the configuration record Chapter 1 Start Here for 4693 Problems 1 31 6310 to 6377 6310 to 6377 1 32 If any identified device is attached and powered ON go to MAP 0110 Input Output I O Device Isolation on page 1 6 This list shows the message number 63nn and the device it indicates 6310 6311 631A 631B 631C 631D 6320 6321 6322 6323 6326 6327 632A 632B 6330 6334 6336 6338 6340 6341 6346 6347 6348 6349 634A 634B 6350 6354 6364 6368 636E 636n to 637n 50 Key Keyboard or the keyboard on the Combined Keyboard Display 5A 50 key keyboard or the keyboard on the combined keyboard display 5B ANPOS keyboard 5A ANPOS keyboard 5B Any keyboard in the RPOS famil
110. e problem determination U upper wedge 4695 3 50 utilities 4693 1 64 4694 2 9 V VGA card 4694 2 13 W wireless return codes F 1 wrap plug D 1 Index X 3 Tell Us What You Think 4693 4694 and 4695 Point of Sale Terminals Hardware Service Manual Publication No SY27 0337 02 We hope you find this publication useful readable and technically accurate but only you can tell us Your comments and suggestions will help us improve our technical publications Please take a few minutes to let us know what you think by completing this form If you are in the U S A you can mail this form postage free or fax it to us at 1 800 253 3520 Elsewhere your local IBM branch office or representative will forward your comments or you may mail directly to us Overall how satisfied are you with the information in this book Satisfied Dissatisfied How satisfied are you that the information in this book is Satisfied Dissatisfied Accurate Complete Easy to find Easy to understand Well organized Applicable to your task Specific comments or problems Please tell us how we can improve this book Thank you for your comments If you would like a reply provide the necessary information below Name Address Company or Organization Phone No Tell Us What You Think SY27 0337 02 Fold and T
111. e the tablet See Figure 3 9 for the screw locations 3 Disconnect the digital interface cable from the touch screen controller card 4 Remove the two screws in the clutch with an allen wrench 5 Turn the clutch to match the opening on the left side and slide the clutch upward and out 6 To exchange the clutch perform the above steps in reverse order Figure 3 10 Removing the Clutch Removing the 4695 from the Counter 1 Slide the rear door all the way out then pivot the rear door upward as shown in Figure 3 11 Figure 3 11 Opening the Rear Door 2 Disconnect all the cables from the back panel 3 Remove the two screws and washers that fasten the touch terminal to the counter 4 Slide the 4695 forward and lift it up Cable jg es Figure 3 12 Removing the 4695 from the Counter 5 To remove the base plate from the counter remove the base plate nuts and washers from under the counter 6 To mount the 4695 to the counter perform the above steps in reverse order Closing the Rear Door Close the rear door by pushing it forward at the angle shown below wD A y i ji 21 ay Figure 3 13 Closing the Rear Door 4695 Models 002 and 012 Connector Panel Customer Display Power cord from power supply 4695 controller cable 3A POS cash drawer 3B POS cash drawer Figure 3 14 Model 002 012 Rear Connector Panel Chapter 3 Start Here for 4695 Pro
112. ears following the copyright message When the 1 key is pressed the program determines the keypad layout for the keyboards User Response Press the 1 key on the console keyboard If the display does not proceed to the MAIN MENU follow this list to isolate and correct the cause of the problem 1 Ensure that the 1 key was pressed on the console keyboard Try pressing the 1 key on one of the other keyboards if more than one is attached Ensure that the keyboard is connected to the terminal If available connect a different keyboard and cable Exchange or service the keyboard Go to the Store Systems Hardware Service Manual for Point of Sale Input Output Devices al AON Exchange the keyboard cable M0002 M0002 THE 4693 SYSTEM UNIT IS FAILING Explanation An error was detected while reading or writing non volatile memory NVRAM User Response Start configuration again to retry the operation If the problem persists exchange the terminal system board See page 1 86 M0012 M0012 TIME IS INCORRECT Explanation The time that was entered is not a valid time User Response Notice the format of the time HHMMSS Enter the time again being careful to enter a valid time in the correct format M0013 M0013 DATE IS INCORRECT Explanation The date that was entered is not a valid date User Response Notice the format of the date MMDDYYYY or DDMMYYYY or YYYYMMDD Enter the date again being careful to enter a valid date in the cor
113. ed to the manager s mode position fully counterclockwise using the aligner tool See Removing and Replacing a Blank Lock Insert on page 3 50 2 Open the rear cover and press the latches inward as shown in Figure 3 32 to disengage the cover 3 Slide the cover in the direction shown toward the front until it stops Attention There is a digital interface cable from the display to the system board When lifting the cover to remove it be careful not to put too much strain on the cable Figure 3 32 Removing the Top Cover 4 Lift the cover up and tilt to the side facing the front far enough to reach in and disconnect the digital interface cable from the system board To disconnect the digital interface cable press in on both sides and pull up To install the cover connect the digital interface cable to the system board Position the cover so that it fits over the ridges on the base as shown in Figure 3 33 Lower the cover onto the base and slide it to the rear until the latch engages the rear connector panel Figure 3 33 Installing the Cover Chapter 3 Start Here for 4695 Problems 3 39 Removing and Replacing Memory Modules Note There are two memory module sockets on 4695 Models 201 and 211 system boards You can install combinations of memory modules from 2 MB up to 64 MB If you have only one module to install it can be plugged into either socket If you have two modules to install plug any size
114. edialess terminal 1 2 See 4693 Messages on page 1 8 to retrieve and look up token ring network messages Switch Ready mode OFF Press the Reset button on the operator panel to disable storage retention Switch Ready mode ON As POST is running look for errors to be displayed If a POST error is displayed see page 1 8 and follow the User Response for the message If no POST errors are detected load the system programs and select SYSTEM UNIT TESTS to test the token ring network adapter See Loading the System Programs on page 1 71 See the BM Token Ring Network Remote Program Load manual for help in isolating problems loading a medialess terminal 1 58 4693 4694 and 4695 Hardware Service Manual Store Loop Communications Symptoms Table 1 13 Store Loop Communications Symptoms SYMPTOM ACTIONS e A failure occurs when attempting 1 Switch Ready mode OFF a remote initial program load RIPL or a remote program load 2 Press the Reset button on the operator panel to disable storage RPL on a medialess terminal retention i oe ins aa 3 Switch Ready mode ON As POST is running look for errors to be Rea ing ra aH displayed If a POST error is displayed see page 1 8 and follow the Ce pa ss User Response for the message 4 If no POST errors are detected load the system programs and select SYSTEM UNIT TESTS to test the store loop adapter See Loading the System Programs on page 1 71 5 See the docum
115. ee page 1 86 001701nn through 001718nn Explanation A fixed disk test error occurred User Response Note Message 1713 is a status message only no action is required 1 Exchange the fixed disk cable 2 Exchange the fixed disk Note The user may want to try to backup the fixed disk before exchanging Otherwise user data may be lost 001780nn Explanation A fixed disk configuration error or fixed disk failure occurred User Response Run Setup If running Setup does not correct the problem 1 Exchange the fixed disk cable 2 Exchange the fixed disk 0024nnnn Explanation A system board video error occurred User Response 1 If possible load the system programs and run system unit tests to test the video adapter See Test Procedure Using System Programs on page 1 75 2 Ifthe problem persists exchange the terminal system board See page 1 86 003015nn Explanation A PC Network Baseband Adapter error occurred User Response 1 Check for a missing wrap or terminator plug on the adapter 2 Exchange the PC Network Baseband adapter See page 1 85 0037nnnn Explanation A SCSI adapter error occurred User Response 1 Exchange the terminal system board See page 1 86 2 Exchange the fixed disk See page 1 84 3 Exchange the fixed disk cable See page 1 84 1 18 4693 4694 and 4695 Hardware Service Manual 0046nnnn 00630800 0046nnnn Explanation A Real time Interface Coprocessor Multiport 2 A
116. eep Codes Beep Code Description Corrective Action Two beeps following POST An error was detected during Look for any displayed error messages See POST POST Messages Models 201 and 211 on page 3 21 1 1 4 A system board test error e f a FLASH update was attempted just prior was detected during POST to this beep code see 4695 Service Level Update Procedure on page 3 4 and perform this procedure e Exchange the system board See page 3 42 3 26 4693 4694 and 4695 Hardware Service Manual Table 3 9 Page 2 of 2 Beep Codes Beep Code Description Corrective Action 1 1 2 1 1 3 1 2 1 A system board test error e Ensure that the fixed disk cable is correctly 1 2 2 1 2 3 1 2 4 was detected during POST attached to the system board 2 1 1 2 1 2 2 1 3 e Exchange the system board See page 2 1 4 2 2 1 2 2 2 2 2 3 2 2 4 2 3 1 2 3 2 2 3 3 2 3 4 2 4 1 3 1 1 3 1 2 3 1 4 3 2 1 3 2 2 3 42 3 2 3 1 3 1 A memory test error was e Exchange the memory modules See page 1 3 2 detected during POST 3 40 3 1 3 e Exchange the system board See page One long beep followed by up to six short beeps A video subsystem error was detected during POST 3 42 Exchange the system board See page 3 42 3 2 4 3 3 1 A memory size mismatch was detected during POST e Run setup to reconfigure CMOS See page 3 55 e Exchange the memory module s See page 3 40 e Exchange the system board See page 3 4
117. el 002 and 012 on page 3 9 Check that the LCD cable is securely connected Exchange the LCD cable Exchange the touch screen controller card Exchange the LCD Exchange the 4695 Point of Sale Adapter Exchange the interface card Incorrectly displayed data Try to run the 4695 display test using the service diskette If the test is successful the software may be failing Check that the 4695 controller cable is securely connected to the 4695 Point of Sale Adapter and to the 4695 Check that the LCD cable is securely connected Exchange the LCD cable Check that the digital interface cable is securely connected Exchange the digital interface cable Exchange the touch screen controller card Exchange the 4695 Point of Sale Adapter Exchange the 4695 controller cable Exchange the interface card Exchange the LCD Vertical bars appearing across top or bottom half of touch display Check that the LCD cable and digital interface cable are securely connected Check that the 4695 controller cable is securely connected to the 4695 Point of Sale Adapter and the 4695 Exchange the LCD cable Exchange the digital interface cable Exchange the 4695 Point of Sale Adapter Exchange the 4695 controller cable Exchange the interface card Exchange the touch screen controller card Blocks of missing data on touch display Exchange the LCD Cash drawer Run the cash drawer test using the service diskette
118. eless LAN diagnostics Copyright IBM Corp 1993 1995 F 1 RC 30 Explanation The remote workstation is not able to communicate to the wireless network because there is too much interference User Response 1 Check a remote workstation that is not too far from the base station to make sure it is operational 2 Check the base station to make sure it is operational RC 31 Explanation The remote workstation is not able to communicate to the wireless network because the base station that was selected was lost during registration time User Response 1 Check a remote workstation that is not too far from the base station to make sure it is operational 2 Check the base station to make sure it is operational RC 3A 3B 3C 3D 3E Explanation There is an internal adapter error occurring at adapter open time User Response Retry the operation by booting the station If the problem persists run the IBM Wireless LAN diagnostics RC 8A 8B 8C 8D Explanation A timeout occurred There is an internal adapter error occurring at adapter opening time because of a communication problem with the base station User Response Run the IBM Wireless LAN diagnostics to ensure that the base station is operational RC 90 Explanation The workstation was not allowed to register to the wireless network because of access control User Response Contact your network administrator to check the workstation s allowed
119. eliminary Checklist 1 Observe the power indicators on the touch display and the power supply If they are not ON go to Symptom Table 4695 Models 201 and 211 on page 3 19 2 Make sure all I O devices are connected correctly 3 Make sure the correct diskette is inserted Make sure all hardware devices installed such as memory modules or feature cards are connected correctly 5 Switch POWER OFF then ON and listen for beeps at the completion of POST A single beep indicates a successful completion No beeps or more than one indicates a failure If a failure is indicated see Symptom Table 4695 Models 201 and 211 on page 3 19 6 When using application programs you may receive error messages that pertain to the application software See the application program manual for a description of those messages Note e f your system passes these preliminary checks and the problem still exists record any error codes See Models 201 and 211 on page 3 21 for a list of error codes and messages e f your system fails and there is no error code see Symptom Table 4695 Models 201 and 211 on page 3 19 for a list of symptoms and problem determination procedures 3 18 4693 4694 and 4695 Hardware Service Manual Symptom Table 4695 Models 201 and 211 For exchanging FRUs see Removals and Replacements 4695 Models 201 and 211 on page 3 35 Table 3 8 Page 1 of 2 Troubleshooting Chart Models 201 a
120. ellow Power Supply OK Indicator Green Over Temperature Indicator Yellow Figure 1 2 IBM 4693 Operator Panel 1 72 4693 4694 and 4695 Hardware Service Manual Flow of 4693 System Programs Menus Test Printer Adjustment and Fiscal Printer Utilities Menus MAIN MENU START TESTS START UTILITIES START CONFIGURATION START OPERATING SYSTEM QUIT TEST MENU RUN VERIFICATION TESTS RUN POS DEVICE TESTS RUN SYSTEM UNIT TESTS QUIT MENU TEST 2 y E SYSTEMUNIT FORMAT FIXED DISK QUIT AND REBOOT MENU TEST 3 y RUN CONTINUOUSLY LOG OR DISPLAY ERR 74 QUIT AND REBOOT RUN TESTS ONE TIME j gt MENU TEST 5 t ERROR LOG TO DISKETTE ERROR LOG TO PRINTER STOP ERROR LOG VIEW ERROR LOG QUIT __ MENU TEST 4 TEST ALL DEVICES SYSTEM UNIT TYPE XXXX KB MEMORY SYS BRD PARALLEL PORT 1 DISKETTE DRIVES SYS BRD SERIAL PORT A SCSI ON SYSTEM BOARD MOUSE PORT SYS BRD SERIAL PORT B 4693 DEVICE CHANNEL ETHERNET PRIMARY TOKEN RING 1 SCSI FIXED DISK Figure Notes MENU TEST 7 RUN 4693 MOD xx1 TESTS RUN 4693 MOD xx2 TESTS Y QUIT MENU TEST 6 Y PRINTER TEST PRINTER ADJUSTMENTS FISCAL PRINTER UTILITIES CASH DRAWER TEST KEYBOARD TEST MSR TEST AN OPER DISPLAY TEST SHOPPER DISPLAY TEST POS SCANNER TEST PRINT SCANNER CONFIG BRINF SEALE conric HAND HELD BAR CODE RD TOTALS RETENTION SERIAL A SERIAL B
121. em on the replacement board See Figure 1 11 on page 1 85 for the memory module locations Notes a Only the 4693 xx1 models have memory modules on the board b Non replaceable Lithium Battery inside unit 9 To exchange the system board reverse this procedure 10 The EC number is located on the left edge of the system board near the rear of the board Record the EC number of the replacement system board This number is needed later to enter into vital product data 11 To eliminate the possibility of a configuration problem with the new system board you should reset the configuration record See 1 86 4693 4694 and 4695 Hardware Service Manual Resetting Configuration and the Terminal Load on page 1 76 This procedure leads you through configuring the terminal and creating a new configuration record 12 After configuration is complete you may want to run some other utilities or test the terminal See Utilities Procedure Using System Programs on page 1 75 and Test Procedure Using System Programs on page 1 75 13 Go to Appendix E Collecting Vital Product Data for the 4693 on page E 1 and enter the EC number of the system board Bus Adapter Retainer Option System Board Screw Adapter One oneach side of Bus Adapter Bus Adapter Speaker Retainer Speaker Connector Sal Password Jumper System Board Figure 1 13 System Unit Components Removing and Replacing the
122. em unit facing you 3 Slightly push the locking lever towards the left side and then lift upward See Figure 3 38 4 Remove the old processor Locate pin 1 on the new processor Look for one of the following markings that indicates the pin 1 location e A beveled corner of the processor casing e A dot located in a corner on the top of the processor casing e A square solder joint instead of round at the base of a pin bottom view 6 Install the new processor with pin 1 located in the lower left corner 7 Make sure the processor jumpers are in the correct locations for the new processor See Table 3 11 on page 3 46 for the locations on the processor jumpers 8 Reassemble Locking Lever Figure 3 38 Processor Locking Lever Removing and Replacing the Video RAM Note Removal and replacement procedures are also included in the video RAM package Remove the top cover See page 3 39 2 Place the front of the system unit facing you If an expansion adapter is installed remove it now See Installing the Expansion Feature on page 3 44 4 Insert one side of the extraction tool part number 25F9651 into the extraction cavity located at one end of the chip carrier socket See Figure 3 39 and Figure 3 40 Note Insertion of the extraction tool with an incorrect angle results in damage to the chip carrier socket 5 With a slight downward pressure rotate the tool away from the chip carrier and pry
123. en ON again to unlock the terminal If the KEY icon and the NOT OK icon are displayed at the same time the terminal does not recognize the keyboard connected to the Kybd port 22 at the rear of the 4693 You must have a keyboard attached to this port t to use the password feature If you continue to have problems with the password 1 Make sure you are entering a valid password 2 Remove the password by moving the password jumper on the terminal system board then load the system programs and have the user enter a new password See page 1 91 3 Exchange the keyboard connected to the Kybd port 4693 4694 and 4695 Hardware Service Manual Table 1 17 Page 2 of 2 Miscellaneous Symptoms SYMPTOM ACTIONS A NOT OK icon OK with a slash This indicates one of the following through it is displayed at the end of e A startup sequence occurred that is not valid The default drive is not POST in the startup sequence e No operating system was found No IML code was found e A fixed disk or diskette drive failure occurred 1 Insert the reference diskette in the diskette drive and press the F1 or Ctrl S1 key to load the reference diskette 2 Ifa video display and an enhanced alphanumeric or RANPOS keyboard are present select START UTILITIES from the MAIN MENU and then select SET STARTUP SEQUENCE from the UTILITY MENU Verify that the default drive fixed disk is in the startup sequence 3 If the fixed disk is not i
124. en running system programs 2 1 Switch Ready mode OFF and wait a few seconds Switch Ready mode ON 3 Load the system programs and run AUTO CONFIGURATION See page 1 71 The terminal re IPLs after auto configuration is complete If the problem still occurs after auto configuration e Exchange the adapter See page 1 85 e Exchange the bus adapter See page 1 85 An adapter is installed but does not appear when configuration is printed or viewed 1 Switch Ready mode OFF and wait a few seconds Switch Ready mode ON 3 Load the system programs and run AUTO CONFIGURATION 1 54 4693 4694 and 4695 Hardware Service Manual See page 1 71 The terminal re IPLs after auto configuration is complete If the problem still occurs after auto configuration e Exchange the adapter See page 1 85 e Exchange the bus adapter See page 1 85 4693 Programmable Power Control Symptoms Table 1 7 4693 Power Control Symptoms POWER CONTROL SYMPTOM ACTIONS Does not switch to Ready ON mode under program control e Does not switch to Ready OFF mode under program control Fixed Disk Symptoms Table 1 8 Fixed Disk Symptoms 1 Make sure the terminal is connected to a known good AC power source 2 Make sure that the operator panel indicators are normal Indicator 1 system board OK ON Indicator 2 power supply OK ON Indicator 3 overtemperature OFF Indicator 4 overcurrent OFF 3 If the operator panel indicat
125. entation for the store loop adapter 6 See the BM 4690 Store System Messages Guide for store loop messages Chapter 1 Start Here for 4693 Problems 1 59 Storage Retention Symptoms Table 1 14 Storage Retention Symptoms STORAGE RETENTION SYMPTOM ACTIONS Terminal storage is not retained when 1 AC power is available to the terminal and the Ready indicator is OFF When storage retention is enabled AC power is present and the green Ready indicator is OFF the operator panel indicators behind the front access door should be Indicator 1 system board OK ON Indicator 2 power supply OK ON Indicator 3 overtemperature OFF Indicator 4 overcurrent OFF If the operator panel indicators are not normal go to page 1 51 Exchange the terminal system board See page 1 86 Terminal storage is not retained when AC power is absent and the Ready indicator is OFF Make sure the storage retention battery is properly attached N O N Make sure that the terminal has had AC power present long enough to properly charge the storage retention battery 3 Exchange the storage retention battery See page 1 80 m Storage Retention Batteries The storage retention batteries contain nickel cadmium Ni Cd These batteries must be recycled or disposed of properly Recycling facilities may not be available in your area 4 Exchange the terminal system board See page 1 86 RS232 Serial Device Symptoms Table 1
126. er 1995 This edition includes updated service information for the 4693 and 4695 system units SY27 0337 01 August 1994 This edition includes service information for all models of the 4693 4694 and 4695 system units SY27 0337 00 June 1993 This edition includes service information for 4693 Models 202 321 421 and 541 Xiv 4693 4694 and 4695 Hardware Service Manual Chapter 1 Start Here for 4693 Problems DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety connect equipment requiring electrical power to a properly wired and grounded outlet Power Considerations 4693 terminals do not have a power ON OFF switch that removes AC power to the power supply Whenever the AC power cord is attached to the rear of the 4693 the power supply has AC power The 4693 has several power modes See Description of 4693 Power Modes on page A 5 for a more detailed description The Mode Control Switch on the operator panel is used to switch between Ready and Not Ready mode The Ready indicator green when ON indicates that the terminal is Ready or operational Throughout this manual when you are instructed to Switch Ready mode ON press the Mode Control Switch to set the Ready indicator ON When instructed to Switch Ready mode OFF press the Mode Control Switch to set the Ready indicator OFF The storage re
127. er 93F0415 lubricate the grooves inside the new upper wedge 6 Position the upper wedge so that the grooves align with the ends of the gear shaft in the lower wedge 7 Press the tabs at the front of the upper wedge into the grooves at the front of the lower wedge until they snap into place Ensure that the upper wedge tilts up and down without binding Gear Spring Shaft i Orientation Mark Dimple Note Both gears must have orientation marks dimple facing to the right side Figure 3 46 Removing and Replacing the Upper Wedge Removing and Replacing the Tablet Latch 1 Remove the top cover See page 3 39 1 2 Remove the upper wedge from the lower 2 wedge See page 3 50 3 Press the tab on the upper wedge as shown in Figure 3 47 4 Turn the upper wedge upside down press the two tabs and remove the tablet latch in the direction shown in Figure 3 48 5 5 Press the latch spring on both sides and remove it 6 To exchange the tablet latch press the two tabs and slide the tablet latch down into the cover as shown in Figure 3 48 Figure 3 47 Removing the Tablet Latch Part 1 Removing and Replacing the Lower Wedge Shaft Assembly Remove the upper wedge See page 3 50 Pull the two gears off the shaft in the lower wedge 3 Unclip the spring from the lower wedge 4 Slide the shaft to the right until you can remove it from inside the wedge To exchange the shaft assembly l
128. esponse 1 Run the IBM Wireless LAN tests 2 Continue problem determination using the maintenance documentation provided with the IBM Wireless LAN See the Troubleshooting Wireless Network Problems appendix in the IBM Wireless LAN Installing and Operating Your Network 2650001 Explanation Ethernet POST ROM integrity error User Response e Reboot the system unit e Exchange the memory simms one at a time e Exchange the system board See page 3 42 2650002 Explanation Ethernet shared memory interface error User Response e Exchange the memory simms one at a time e Exchange the system board See page 3 42 2650003 Explanation Ethernet IRQ Setup error User Response Run Setup Choose an IRQ that is not being used for other system hardware e Exchange the system board See page 3 42 2650004 Explanation Ethernet interrupt failure User Response Run Setup Choose an IRQ that is not being used for other system hardware e Exchange the system board See page 3 42 2650005 Explanation Ethernet EEPROM integrity error User Response Exchange the system board See page 3 42 2650006 Explanation Ethernet buffer memory integrity error User Response e Exchange the memory simms one at a time e Exchange the system board See page 3 42 Chapter 3 Start Here for 4695 Problems 3 25 2650008 19990305 2650008 Explanation Ethernet transmission loopback er
129. ess to the jumper which is located on the front left corner of the logic board when viewed from the front See Figure 1 19 or Figure 1 20 for model 3W1 The jumper is connected between the center pin and one of the outside pins Move the jumper so that it is connected between the center pin and the pin on the opposite end from the one it is currently connected to The system detects the change during power up and removes the password You do not need to move the jumper back to its original position To reactivate the password the user must load the system programs and select START UTILITIES from the main menu Then select SET PASSWORD and follow the instructions that are displayed Password Jumper Figure 1 19 Password Jumper Password Jumper BIOS Update Recovery Jumper Figure 1 20 Password Jumper Model 3W1 Chapter 1 Start Here for 4693 Problems 1 91 Removing and Replacing an Extended Duration Battery 1 2 Remove the power supply See page 1 81 Remove the battery and plenum assembly from the power supply 3 Remove the cooling fan from the plenum Install the new battery and plenum assembly onto the power supply by aligning the tabs at the top of the plenum with the cutouts in the top of the power supply Pivot the assembly downward while aligning the locating tabs at the bottom of the plenum with the cutouts in the side of the power supply Press downward until the plenum snaps
130. est for the failure after each device is disconnected AttentionSwitch Ready mode OFF whenever you are disconnecting or connecting devices Exchange or repair the failing I O device and cable See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices for repairable devices 006 From step 004 Switch Ready mode OFF Make sure the cable for the failing device is properly connected both to the device and to the rear connector panel of the 4693 Are the connections OK Yes No 007 Correct the connection problem and test to make sure the failure no longer occurs 008 Is the failing device a printer Yes No 009 Go to Step 011 010 Printers have standalone self tests that are helpful in isolating problems between the printer and the terminal For POS printers see the Store Systems Hardware Service Manual for Point of Sale Input Output Devices to run standalone self tests For parallel printers such as an IBM Proprinter see the printer maintenance information for self test instructions Continue at Step 016 if necessary From step 009 Is the failing device a video display Yes No 012 Go to Step 016 013 Make sure the video display is connected to a known good AC power source and that its power switch is switched ON If the video display is plugged into the video AC power outlet
131. etermine the one that failed See page 1 85 e If the problem persists after exchanging the modules exchange the terminal system board See page 1 86 Note Tests may deallocate defective memory After you exchange memory always run the tests to recognize the new memory module 000112nn and 000114nn Explanation A terminal system board error occurred User Response Note Any adapter can cause these errors to occur 1 Switch Ready mode OFF and remove all optional adapters from the terminal See page 1 85 2 Switch Ready mode ON and see if the same error occurs e f the same error no longer occurs one of the adapters that was removed is failing Exchange them one at a time to determine the failing adapter Note 4693 Models 321 and 421 can have only one loop or network adapter present e f the problem persists exchange the terminal system board See page 1 86 000115nn 4693 541 Fixed Disk Explanation The IML image has an error or ROM has failed User Response 1 Update the system partition using the reference diskette 2 If the error still exists exchange the system board 000161nn Explanation A nonvolatile storage error occurred User Response Exchange the terminal system board See page 1 86 000163nn Explanation A date and time error occurred User Response Run the SET DATE AND TIME utility if it has not been run If the problem persists switch Ready mode OFF and exchange the terminal system boa
132. g off the NVRAM data was corrupted by software 2 If the error occurs every time power remains off for a specific amount of time the Point of Sale Adapter battery or the system board might be failing Exchange the Point of Sale Adapter Exchange the system board See page 3 42 8381 User Response Switch the system POWER OFF unplug all POS I O devices connected to the rear of the system unit then switch power ON again If the failure occurs only when POS devices are connected to the system unit isolate and exchange the failing device otherwise exchange e The Point of Sale Adapter e The system board See page 3 42 8382 Explanation The device channel port B wrap back test failed User Response Switch the system POWER OFF unplug cable number 11 from the rear of the system unit then power ON again If the failure occurs only when cable number 11 is connected to the system unit use the appropriate service documentation to repair the satellite terminal Otherwise exchange the system board in the 4695 See page 3 42 8601 Explanation A pointer device mouse failure occurred User Response Exchange the pointer device 8603 3 24 Explanation A pointer device mouse has been removed User Response Reconnect the pointer device or run Setup if the configuration change was intentional 4693 4694 and 4695 Hardware Service Manual 0133nnnn 2650006 0133nnnn Explanation An IBM Wireless LAN adapter error occurred User R
133. gree angle and lift it off the front of the chassis 5 Remove the two screws at the rear of the 4694 that attach the power supply to the chassis 6 If the optional PCMCIA card is installed remove the screw that attaches it to the tab on the power supply 7 Slide the power supply toward the front see arrows in Figure 2 4 until it stops then lift it from the chassis If the PCMCIA card is installed it must clear the supporting tab before the power supply can be lifted out 8 To exchange the power supply reverse this procedure Notes a When reinstalling the power supply in a 4694 with a PCMCIA card ensure that the tab returns to its position under the card b After the power supply has been installed so that it touches the rear of the chassis ensure that the slot guide on the bottom of the power supply is engaged with the chassis 2 14 4693 4694 and 4695 Hardware Service Manual Front Cover Figure 2 4 Removing Front Cover and Power Supply Removing and Replacing the Riser Card and PCMCIA Card Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 2 11 1 Remove the covers See page 2 12 2 Remove any feature cards plugged into the riser card 3 Remove the two screws that attach the spline and lift it off the chassis 4 If a PCMCIA card is installed remove the screw that attaches it to the power supply 5 Unplug the riser card from t
134. h E J O 0 L U Z Sai w l er E J O T Y A F K P U Z 7 8 9 B G L Q v 4 5 6 Cc H M R w 1 2 3 D N s x o DASH Figure E 2 Modifiable Layout Keyboard with Reader Key Assignments This keyboard is sometimes referred to as ML Keyboard Reader E 2 4693 4694 and 4695 Hardware Service Manual A F K al Q V id c H M s x D N T y Dash E J o Ly z Figure E 3 50 Key Keyboard Key Assignments and Combined Keyboard Display Key Assignments for the older 4680 type keyboard This figure is a 1 si Scroll Pause z at A e o o SN C GRR Boll s2 z Esc Fi F3 F4 F5 F7 Fe F9 F10 FA re pa Insert Page TEEEL CIE E ee M Enter Delete Page 7 9 wh o fe leit tet bel Lie coat Jas o eo ufo MN JEL lt gt 2 om p Je Cm JHB Ctrl Al
135. h Ready mode OFF 2 Disconnect the AC power cords from the rear connector panel 3 See Figure 1 18 for identification of the lock pieces 4 Unlock the keylock Insert the lock installation removal key B fully into the lock insert E Note The installation removal key is shipped with the store controller 6 Pivot the key slightly downward while pulling the lock insert out of the cylinder F until the insert is disengaged from the cylinder 7 When exchanging the lock insert it fits all the way into the lock cylinder only when the slot in the bottom of the cylinder and the lug on the end of the insert are both in alignment If necessary insert the aligner tool A into the lock cylinder and rotate it until you feel it engage the slot at the bottom of the cylinder Then turn the aligner tool until the arrow points to the left 8 Remove the key that came with the new lock insert 9 Push the brass installation removal key into the lock insert Be sure the key is FULLY INSERTED 10 With the brass installation removal key still in the lock insert push the lock insert fully into the lock cylinder 11 Hold the insert in place with your finger and remove the installation removal key 12 Test the lock using the keys that came with the insert to be sure that the lock operates correctly 1 90 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the Blank Keylock Insert 1 Switch Ready mode OFF 2 D
136. hat have a power ON OFF switch Disconnect the 4694 power cord from the electrical outlet Disconnect the power cord for any external devices from the electrical outlet Remove the rear modesty cover by sliding it upward Take note of the cable connections for all I O devices before disconnecting them Disconnect and remove the keyboard printer display and any other I O devices from the top of the system unit Press down on the spring catch at the rear under side of the top cover and slide the cover to the rear until it stops Flex the sides of the top cover outward and pull upward until the cover is free To remove the top metal cover remove the mounting screw and lift the cover to an angle of about 30 degrees The cover can now be disengaged from the base by moving the cover in the direction shown in Figure 2 1 4693 4694 and 4695 Hardware Service Manual 10 To exchange the covers reverse this procedure Modesty Cover Spring Catch Top Metal Cover Figure 2 1 Cover Removal Removing and Replacing the Diskette Drive or Fixed Disk Drive 1 Remove the covers See page 2 12 2 Remove the spline from the chassis See Figure 2 5 on page 2 14 3 Note of the plug location of the cables at the rear of the drives and disconnect them It may help to disconnect the flat cables at the system board also 4 Release the locking catch on the file bucket by using a flat blade screwdriver as shown in Fig
137. he application program manual for a description of those messages 3 8 4693 4694 and 4695 Hardware Service Manual Setting the 4695 Point of Sale Adapter Switches Model 002 and 012 Problems occur if you do not have the 4695 Point of Sale Adapter switches set correctly To set the switches perform the following steps 1 Contact the programmer who installed your software application for the memory map specified for your application You need to know this information in order to set the correct switches on the 4695 Point of Sale Adapter to match the addresses in the memory map 2 Locate switch SW2 on the 4695 Point of Sale Adapter Figure 3 3 Switch SW2 Location 3 See the following tables to set the switches on SW2 so that the configuration matches the memory map Table 3 4 I O Address Configurations Position 1 Position 2 1 O Address Space Closed Closed 600 61F Open Closed 640 65F Closed Open 680 69F Open Open 6C0 6DF Table 3 5 Memory Address Configurations Position 3 Position 4 Memory Address Space Closed Closed C8000 CBFFF Open Closed D0000 D3FFF Closed Open D8000 DBFFF Open Open DC000 DFFFF Table 3 6 Primary and Secondary Adapter Configurations Position 5 Function Closed Primary Adapter Open Secondary Adapter Table 3 7 Interrupt Select Configurations Position 6 Function Closed Interrupt Request IRQ 7 Open IRQ 11 Notes 1 Select Primary for one 4695 Point
138. he cable sockets and connections are OK switch Ready mode OFF and follow this list to isolate and correct the cause of the problem 1 Make sure that a known good 40 character or video display is connected to the terminal 2 Reboot the terminal and retry the operation 3 Exchange the display cable 4 Exchange the display 5 Exchange the rear connector panel See page 1 87 M0320 M0320 PRIMARY KEYBOARD IS FAILING Explanation There is no keyboard on this terminal suitable as a console keyboard User Response If M0320 remains in the display ensure that the keyboard cable is connected to the keyboard and to the 4693 system If the cable sockets and connections are OK switch Ready mode OFF and follow this list to isolate and correct the cause of the problem 1 Make sure that a known good keyboard is connected to the terminal 2 Reboot the terminal and retry the operation 3 Exchange the keyboard cable 4 Exchange or service the keyboard Go to the Store Systems Hardware Service Manual for Point of Sale Input Output Devices 5 Exchange the rear connector panel See page 1 87 M0330 M0330 PRIMARY DISPLAY FAILED Explanation There is no display on this terminal suitable for use as a console display User Response If M0330 remains in the display ensure that the display cable is connected to the display and to the 4693 If the cable sockets and connections are OK switch Ready mode OFF and follow this list to isolate and correct the cause of
139. he system board and lift it out 6 Unplug the PCMCIA card from the riser card 7 To exchange the riser card or PCMCIA card reverse this procedure Riser Card Figure 2 5 Riser Card and PCMCIA Card Removal Removing and Replacing the System Board Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 2 11 Note This board contains a non replaceable lithium battery within a board component 1 Remove the covers See page 2 12 2 Remove any feature cards 3 Remove the spline riser card and the PCMCIA card if present See page 2 14 4 Remove the memory modules See page 2 16 5 If the VGA card is installed on the system board unplug and lift it off the board See Figure 2 3 on page 2 13 The VGA card is to be reinstalled on the replacement system board before it is placed into the chassis 6 Remove the file bucket assembly Do not remove the files from the file bucket See Removing and Replacing the Diskette Drive or Fixed Disk Drive on page 2 13 Notes a Note the plug locations of all cables on the system board You need to replug them later b It is important to remove the memory modules from the system board being 10 11 exchanged The replacement board does not come with memory modules installed Disconnect any remaining cables attached to the system board Locate and remove the five screws that attach the system board to
140. he terminal To replace the logic tray reverse this procedure Reinstall the front panel Front Panel Release Latch Release Button both sides Figure 2 8 Front Panel Removal Figure 2 9 Logic Tray Removal Chapter 2 Start Here for 4694 Problems 2 17 Removing and Replacing the Diskette Drive or Fixed Disk Drive 1 2 18 Remove the front panel and logic tray See page 2 17 Note of the plug location of the cables at the rear of the drives and disconnect them Release the tabs on the drive to be removed and slide it to the rear until it can be lifted out of the chassis Note When replacing the fixed disk it may help to remove the diskette drive first Remove the two screws from the brackets attached to each side of the drive and remove the brackets Place the brackets onto the replacement drive and install the two screws for each bracket Slide the drive into position until it snaps into place 4693 4694 and 4695 Hardware Service Manual 7 Reconnect all cables 8 Replace the logic tray and front panel Diskette Drive Screwdriver Fixed Drive Cable Connector Figure 2 10 Diskette and Fixed Disk Drive Removing and Replacing the Power Supply 1 2 Remove the front panel and logic tray See page 2 17 Take note of the location of all power supply cables that connect to the drives and to the system board and disconnect them Remove the two screws at the
141. her goes to the next item in the menu goes to another menu or guides you through the choice that you selected The TEST menus contain only those devices that are attached and configured The service diskette menu flow is as follows MAIN MENU SYSTEM TEST MENU TEST MENU gt POINT OF SALE DEVICE TESTS VIEW CONFIGURATION RUN POS DEVICE TESTS START SYSTEM CONSOLE CONFIGURATION PLANAR TEST BACKUP RESTORE CMOS RAM CPU SUB SYSTEM TEST QUIT SYSTEM MEMORY TEST RS232 PORT TEST PARALLEL PORT TEST VIDEO DISPLAY TEST DISKETTE DRIVE TEST FIXED DISK DRIVE TEST IMBEDDED ETHERNET TESTS DEVICE CHANNEL TEST PCMCIA SUB SYSTEM TEST MOUSE PORT TEST SYSTEM UNIT KEYLOCK TEST SYSTEM CONSOLE MENU TOUCH DISPLAY TERMINAL 1 TOUCH DISPLAY TERMINAL 3 ENHANCED A N KYBD TERMINAL 0 Qa QUIT SYSTEM CONSOLE MENU MONO LCD DISPLAY TERMINAL 1 TERMINAL TEST MENU y VFD 2 DISPLAY TERMINAL 1 COLOR LCD DISPLAY TERMINAL 3 RUN TERMINAL 1 TESTS VFD 2 DISPLAY TERMINAL 3 RUN TERMINAL 3 TESTS QUIT QUIT m SYSTEM CONSOLE MENU 0 MOD 2 PRINTER TERMINAL 1 PEVCE TEST MENU MOD 4 PRINTER TERMINAL 2 TOUCH SCREEN CALIBRATION TOUCH SCREEN TEST KEYBOARD TEST MSR TEST ALPHANUMERIC OR OPERATOR DISPLAY TEST QUIT 2 8 4693 4694 and 4695 Hardware Service Manual Point of Sale Device Tests A test is provided for each of the point of sale devi
142. here the diskette is to be created 2 Go to the directory or subdirectory where the files were placed and type the following CMOSETUP S where S requests run 4695 setup 3 When the Main Menu appears select LOAD DEFAULT SETTING 4 Make the desired selections from each of the first five menu items You can make changes to any of the fields that have square brackets around their values Fields without the brackets are for information only Notes a It is not required that you choose a fixed disk type or enter the time and date The correct fixed disk type is configured automatically when Setup is run on the 4695 The time and date must be set by the operating system or application program b Press the F1 key one time for help information or press the F1 key two times for more detailed help information 3 56 4693 4694 and 4695 Hardware Service Manual 5 When you have entered all the information select SAVE SETUP The CMOSFILE is then updated with your setup data 6 Insert a blank formatted diskette in the A drive of your computer or 4695 when instructed to do so 7 The CMOSFILE in addition to the necessary program files are written to the diskette in the A drive This is now a bootable diskette that performs setup automatically when booted in the 4695 8 If you want to create additional bootable diskettes with the same 4695 setup data that was created in step 5 without running setup each time type the following without an
143. ice Manual Media type not supported Explanation A diskette drive test failure occurred User Response 1 The diskette formatted incorrectly 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 No media installed in the drive Explanation A diskette drive test failure occurred User Response 1 Exchange the diskette drive cable See page 3 41 2 Exchange the diskette drive See page 3 41 3 Exchange the system board See page 3 42 Requested sector not found Explanation A diskette drive test failure occurred User Response 1 Use a known good diskette 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 Seek and diskette controller failed Explanation A diskette drive test failure occurred User Response 1 Use a known good diskette 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 Seek operation failed Explanation A diskette drive test failure occurred User Response 1 Use a known good diskette 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 Chapter 3 Start Here for 4695 Problems 3 31 Write attempted on protecte
144. in your area AttentionEstablish personal grounding before touching this unit See Electrostatic Discharge ESD on page 1 78 1 Remove the front panel See page 1 79 2 Turn the battery release to the vertical position to disengage the battery assembly Notice the locked and unlocked symbols next to the battery release 3 Pull the battery assembly forward using the small plastic pull tab 4 To exchange the battery assembly reverse this procedure Removing and Replacing the Operator Panel Assembly Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 1 78 1 Remove the front panel See page 1 79 2 Remove the storage retention battery 3 There are three tabs holding the operator panel in place See Figure 1 6 Unlatch the left side of the operator panel by gently prying outward on the tab with a small screwdriver while gently pulling forward on the left side of the panel 1 80 4693 4694 and 4695 Hardware Service Manual Assembly 4 Unlatch the right side by pushing the tab free with a small screwdriver through the opening in the right side frame while gently pulling forward on the right side of the panel 5 Unlatch the center of the operator panel by using a small screwdriver to press upward on the center tab until the panel can be pulled free of the unit 6 To exchange the operator panel reverse this procedure Battery Pu
145. ing is a list of possible nnnn error codes e 0024 The shared RAM diagnostic failed Ensure that the RAM address assigned for the token ring adapter does not conflict with other devices installed in the terminal All other codes Exchange the token ring adapter See page 1 85 CE 0085 Explanation This is an indication that a data rate configuration error was found during POST User Response Check that 1 The correct data rate is set for the token ring adapter 2 The address for the network adapter was properly defined to the network software 3 The adapter configuration is set properly If the above items are correct and the problem persists exchange the token ring adapter See page 1 85 DR F4 04 F6 16 Explanation This message appears when a 16 4 Token Ring Adapter A is installed and has not been configured to select the data rate User Response You must determine the correct data rate for your token ring network Contact the store programmer help desk installation planner or store support personnel for this information Press the F4 key if the data rate is 4 Mbyte sec Press the F6 key if the data rate is 16 Mbyte sec Note If a similar message appears again make sure that the correct data rate was chosen and select the correct data rate again If this message continues to appear contact the network administrator 1 28 4693 4694 and 4695 Hardware Service Manual DR S1 04 S2 16 e PC 4020
146. into place See Figure 1 21 Install the fan into the plenum so that the air flow arrows on the plenum and the fan housing are pointing in the same direction Push the top of the fan in first then snap it in at the bottom Note The air flow direction is into the power supply from the logic tray area Plug the fan cable into the connector on the power supply Reinstall the power supply See page 1 81 Note Be sure to install the new interlock assembly supplied with the battery and plenum assembly Storage Retention Batteries Return used Ni Cd storage retention batteries to IBM for disposal 1 92 4693 4694 and 4695 Hardware Service Manual Locating Tab Figure 1 21 Installing the Plenum and Battery Assembly Figure 1 22 Installing the Fan 4693 Model 741 Processor Jumper Information Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page x Note This procedure should only be used when changing the main processor from a 486SX to any other processor 1 2 3 Switch Ready mode OFF Disconnect the AC power cords from the rear connector panel Remove the logic tray See page 1 83 Note You only have to pull the logic tray out far enough to gain access to the processor jumper The processor jumper is connected between the center pin and one of the outside pins Move the jumper so that it is connected between the ce
147. ints in the same direction as did the aligner Push the lock insert and brass key fully into the empty lock cylinder Lock Insert Hold the lock insert in place with your finger and remove the brass key Test the lock to be sure it operates correctly with the keys Chapter 3 Start Here for 4695 Problems 3 49 Removing and Replacing a Blank Lock Insert Blank lock inserts are used to cover the opening at the lock cylinder if no lock has been installed 1 To remove the blank lock insert use the blank lock allen wrench to turn the locking screw counterclockwise until the insert can be removed The blank lock inserts have a lug on one end that must be aligned 2 To exchange the blank lock insert position the blank lock insert so that the lug is aligned with the slot in the lock cylinder 3 Install the blank lock insert into the empty lock cylinder until it is flush with the top of the lock cylinder Blank Lock Insert 4 Use the blank lock allen wrench to turn the locking screw clockwise until it reaches the Wrench 3 50 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the Upper Wedge 1 Remove the tablet See Figure 3 23 on page 3 35 2 Remove the top cover See page 3 39 Pivot the wedge to the uppermost position 4 Pry the two tabs on the upper wedge inward to release them from the lower wedge This may be easiest to do from underneath the lower wedge 5 Using grease part numb
148. isconnect the AC power cords from the rear connector panel See Figure 1 18 for identification of the lock pieces Note The blank lock insert handle C is shipped with the store controller oO Insert the blank keylock insert handle into the blank keylock cylinder D A Using the blank keylock insert handle turn the locking screw counterclockwise until the insert can be removed from the cylinder 5 When exchanging the blank lock insert the insert has a lug on one end that must be aligned with the slot in the bottom of the lock cylinder Hold the blank lock insert so that the lug is aligned with the slot 6 Push the blank lock insert into the empty lock cylinder until it is flush with the top of the lock cylinder 7 Use the blank lock insert handle to turn the locking screw clockwise until it reaches the bottom of the hole Do not overtighten A B et Cb ey D E N Figure 1 18 Keylock Removal and Replacement Removing the Power On Password Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 1 78 Note This procedure should only be used when servicing a terminal that has an active unknown power on password 1 2 Switch Ready mode OFF Disconnect the AC power cords from the rear connector panel Follow the instructions to remove the logic tray See page 1 83 Note You only have to pull the logic tray out far enough to gain acc
149. isk system partition or from the store controller server Chapter 1 Start Here for 4693 Problems 1 71 e If an error code is displayed before the main menu appears see 4693 Messages on page 1 8 e f you have an audible or visible symptom see 4693 Symptoms on page 1 47 Procedure to Load From System Diskettes If for some reason you cannot load the system programs from the fixed disk system partition you can load them from backup copies of the reference diagnostic diskettes system diskettes These backup diskettes should be created when the terminal is installed 1 Use the store procedures to stop any application programs that are running Switch Ready mode OFF at the 4693 terminal The Ready indicator goes OFF Press the Reset Switch to disable storage retention Indicators 1 and 2 remains ON Insert the reference diskette in the diskette drive Switch Ready mode ON The Ready indicator goes ON oOo a Ff W N Follow the displayed instructions e lf an error code is displayed before the MAIN MENU appears see 4693 Messages on page 1 8 e If you have an audible or visible symptom see 4693 Symptoms on page 1 47 Fixed Disk Mode Ready Activity Control Indicator Indicator Reset Switch Green Yellow Switch coo meca Olola 0 1 12 13 4 System Board OK Indicator Green Over Current Indicator Y
150. iskette e Exchange the diskette drive and cable See page 2 13 for Models 001 004 or 024 or see page 2 18 for Models 041 044 or 144 e Exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 174 CMOS is corrupt Switch POWER OFF then ON again Usually CMOS Beep 3 3 2 recovers successfully Otherwise exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 990 BIOS programming is For information only No action is required Beep 1 1 1 complete 997 BIOS programming is Try again If failure persists Reade ae UNSUGCESSIU e Try creating a new diskette e Exchange the diskette drive and cable See page 2 13 for Models 001 004 or 024 or see page 2 18 for Models 041 044 or 144 e Exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 998 BIOS programming is in For information only No action is required process 999 BIOS is corrupted Exchange the system board or call your support organization Beep 1 1 4 for assistance in reprogramming the BIOS See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 Blank video Keyboard controller test Check the 5 V DC fuse on the system board Beep 3 2 4 failed during POST If the fuse is OK exchange the system board e If the fuse is blown see 4694 Symptom Table on page 2 3 Blank
151. istrator for assistance If the problem persists exchange the token ring adapter See page 1 85 OP 0000 nn Explanation When nnnn any code other than 0000 and is displayed highlighted or flashing an error occurred User Response Following are the possible nnnn error codes e 0011 or 002E 1 Ensure all cables are attached properly to the terminal and to the network access point 2 Ensure that the controller server is available and fully operational 3 The network adapter is configured for a different data rate than the LAN segment You must change the data rate of the adapter to match that of the LAN segment If the problem persists exchange the token ring adapter See page 1 85 PC 4020 Explanation This message indicates that the token ring adapter is not functioning properly with the terminal In most cases the screen freezes and this message is highlighted because the adapter cannot continue User Response Restart the terminal If the problem persists exchange the token ring adapter See page 1 85 Chapter 1 Start Here for 4693 Problems 1 29 RQ nnnn SF nnnn RQ nnnn Explanation When nnnn 0010 or greater the controller server is not present or is overloaded User Response Check that 1 The controller server is present and fully operational 2 The address for the network adapter was properly defined to the network software If the above items are correct and the problem persists exchange the token ring adapter
152. it See Electrostatic Discharge ESD on page 2 11 Note This board contains a non replaceable lithium battery within a board component 1 Remove the front panel and logic tray See page 2 17 2 Remove any feature cards Remove the spline riser card and the PCMCIA card if present See page 2 20 4 Remove the memory modules See page 2 20 Notes a Note the plug locations of all cables on the system board You need to replug them later b It is important to remove the memory modules from the system board being 2 20 4693 4694 and 4695 Hardware Service Manual exchanged The replacement board does not come with memory modules installed 5 Disconnect any remaining cables attached to the system board 6 Locate and remove the five screws that attach the system board to the chassis 7 Slide the system board toward the front of the chassis until the edge of the board clears the chassis 8 Tilt the board upward and guide it out of the chassis 9 To exchange the system board reverse this procedure Removing and Replacing Memory Modules Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 2 11 1 Remove the front panel and logic tray See page 2 17 2 Remove any full length feature cards that cover the memory modules 3 Follow any special handling instructions that came with the memory modules 4 See Table 2 3 on page 2 21 Re
153. it at the same time This is a normal condition LAN activity LED 3 green at the rear of the 4694 is not blinking This LED blinks when data is detected on the LAN If LED 3 never comes on contact the network administrator LAN activity LED 4 green at the rear of the 4694 is not blinking This LED blinks when the LAN adapter transmit line is active If LED 4 never comes on contact the network administrator or exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 POST Beep Messages Note When using application software error messages that pertain to the application may be displayed See the appropriate software manual for a description of those messages If the message is Description Here s what to do Three beeps from POS keyboard after POST POST Successful completion of For information only No action is required One beep from Successful completion of For information only No action is required 4694 after POST POST 170 CMOS programming For information only No action is required Beep 3 2 3 complete 172 CMOS programming in For information only No action is required process Chapter 2 Start Here for 4694 Problems 2 5 If the message is Description Here s what to do 173 CMOS programming is Try again If failure persists Unstecese Ul e Try creating a new d
154. k diskette drive 3 41 4693 1 56 1 82 4694 2 3 4694 001 004 024 2 13 4694 041 044 2 18 E electronic discharge ESD x electronic emission notices ix error codes See messages expansion feature installing 3 44 expendable supplies point of sale printer paper D 1 point of sale printer ribbon cartridge D 1 F failures See symptoms FCC information ix feature adapter See optional adapter feature card See optional adapter fixed disk 4693 1 55 1 84 4694 2 3 4694 001 004 024 2 13 4694 041 044 2 18 fixed disk 4695 3 40 front door 4695 3 52 front panel 3 41 front panel 4695 Models 201 and 211 3 34 front view of the 4693 A 2 G general safety considerations ix X 2 4693 4694 and 4695 Hardware Service Manual I O address configuration 3 9 l O connectors A 3 I O devices 4693 1 64 interrupt select configuration 3 9 L library 4693 4694 4695 xii lithium battery 4695 3 53 locations 4693 1 77 4694 2 11 lock assembly FRUs 4695 3 48 lock insert 4695 3 49 lower wedge 4695 3 51 magnetic strip reader MSR 3 36 memory address configuration 3 9 memory modules 3 40 messages 4693 1 8 4694 2 5 messages 4695 3 21 mode control switch operation 4693 A 5 N network 4693 1 8 1 47 O Operator panel 4693 1 1 1 3 1 51 1 80 optional adapter 4693 1 8 1 47 1 64 1 85 P PCMCIA feature 3 54 POST beep codes 4695 3 26 POST messages 4695 3 21 power button 4695 3 47 power supply 4693
155. kets on the 4694 system board This makes two memory banks Bank O and Bank 1 The 4694 comes with two 1 MB or two 4 MB memory modules installed This fills two of the slots SM1 and SM2 Bank 0 You can install the following combinations of memory modules on the 4694 Models 001 004 and 024 Total Bank 0 Bank 1 Memory SM1 SM2 SM3 SM4 2 MB 1 1 0 0 4 MB 1 1 1 1 8 MB 4 4 0 0 16 MB 4 4 4 4 Table 2 2 Valid Memory Module Combinations Models 001 004 024 4694 Models 041 044 and 144 Removals and Replacements Removing and Replacing the Front Panel and Logic Tray Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 2 11 1 2 POWER OFF the 4694 and any attached devices that have a power ON OFF switch Disconnect the 4694 power cord from the rear of the 4694 Disconnect the power cord for any external devices from the electrical outlet Disconnect all cables attached at the rear of the terminal Note the location of the cables to make it easier to reconnect them later To disengage the front panel press the buttons on each side at the front one at a time while gently pulling forward on each side of the panel until both sides are released from the latches Press the release latch behind the front door and pull the panel off Pull up on the logic tray latch to release it and then pull the tray forward until it can be removed from t
156. keyboard you try does not work try using the other keyboard 4 System programs load automatically under certain error conditions detected during POST Procedure to Load from the System Partition or Controller Server 1 Use the store procedures to stop any application programs that are running 2 Switch Ready mode OFF at the 4693 terminal 3 Press the Reset Switch to disable storage retention Note A special keying sequence is required at a specific time during the POST sequence to initiate the loading of system programs This key sequence must occur during a three second approximately period when the cursor or minus appears in the upper right corner of the display The key sequence required varies depending upon the type of keyboard you are using and where it is attached e For keyboards attached to socket 5A or 5B that have a Ctrl key press and hold the Ctrl key then press S1 Ctrl S1 when the cursor appears at the right side If the keyboard has no Ctrl key just press the S1 e For keyboards attached to the Kybd F223 socket PS 2 Type press and hold the Ctrl key and the Alt key and then press the Insert ke key Ctrl Alt Ins when the cursor appears at the right side 4 Switch Ready mode ON and look for the cursor to appear in the upper right corner of the display When the cursor appears enter the appropriate key sequence as defined above This enables the terminal to load the system programs from the fixed d
157. keys are pressed during the IPL e Exchange the keyboard cable e Exchange or service the keyboard Go to the IBM Store Systems Hardware Service Manual for Point of Sale Input Output Devices e Exchange the terminal system board See page 3 42 socket on the front panel and to 3 22 4693 4694 and 4695 Hardware Service Manual 303 2400 2 If your system unit normally has no keyboard attached follow this list to correct the problem e Temporarily connect a keyboard to the system unit and invoke the ROM based Setup Utility Program or go to another system unit that has a keyboard and run the setup diskette See Running Setup 4695 Models 201 and 211 on page 3 55 e Select the Boot Options Setup Menu e Enable keyboardless operation e Save these settings e Exit Setup e f you connected a keyboard to the failing system unit disconnect it e If you created a setup diskette on a different system boot it in the failing system The configuration record is automatically corrected 303 Explanation A terminal system unit keyboard error occurred User Response Exchange the terminal system board See page 3 42 306 Explanation A keyboard password is in effect and the keyboard is locked User Response Ignore this message if the keyboard is not used Otherwise type the keyboard password when prompted 601 Explanation A diskette controller failure occurred User Response Exchange the system
158. lds without the brackets are for information only 6 Select SYSTEM SUMMARY to review your selections 7 Select SAVE SETTINGS 8 Select EXIT SETUP The 4695 reboots automatically using any new setup information that you entered Note If you have changed the Ethernet memory address you must POWER OFF then ON to load the new address Chapter 3 Start Here for 4695 Problems 3 55 4695 Setup Diskette This section provides instructions on how to create a setup diskette and describes how and when to use it Creating A Setup Diskette Programs and information files required to create a setup diskette are distributed on the 469x Supplemental Drivers Diskette SX27 3934 03 V2 00 or later They can be found in the 4695 UTIL subdirectory The name of the program used to create the setup diskette is CMOSETUP EXE Information about using this program can be found in the following file CMOSETUP DOC The following data file contains the resulting CMOS setup data that is generated when creating a setup diskette CMOSFILE Additional program files are necessary when creating a setup diskette The names of these program files are CMOSBIOS COM CCBOOTS COM CCMOS COM SETUP COM To create a setup diskette Note A PC type keyboard must be attached to the system unit 1 Copy all seven of the data and program files listed above from the 469x Supplemental Drivers Diskette 4695 UTIL subdirectory to the fixed disk of the computer or 4695 w
159. le or disable the COM ports Using the cursor keys select the option that you want to change Press the or keys to change the value If you want more help press the F1 key Press the PgDn key to see the next page of the system configuration menu BOOT SEQUENCE All items on the second menu are configurable BOOT SOURCE refers to the order in which POST looks for a valid boot load A standard PC looks first at drive A then at drive C Most PCs typically have no third boot source The 4694 does have a third option since it can perform a remote program load RPL off of a LAN using the IBM Ethernet Remote Program Load protocol Note For the 4694 Model 144 all RPL protocol settings enable the RPL ROM into adapter address range C8000 CFFFF If you are not using the RPL protocol option select the LAN Adapter option setting This disables the RPL ROM and makes address range C8000 CFFFF available for other adapters to use To invoke the system program switch power ON Then press F2 when prompted by the display The POS adapter options refer to memory addresses and interrupt levels used by the integrated POS adapter Unless you are using non IBM POS device drivers you should not change these values Press ESC to exit the system configuration menus and create the system configuration diskette if using the CSETUP program 2 10 4693 4694 and 4695 Hardware Service Manual 4694 Models 001 004 and 024 Removals and Replacements The
160. lease the retainers for all the memory modules 6 Remove the modules being exchanged To exchange the memory modules reverse this procedure Insert the memory modules into the socket with the component side of the module facing toward the front of the system board Pivot all modules starting with the one closest to the front of the system board toward the front until they latch into the retainers Note 4694 Models 041 and 044 have four 30 pin memory module sockets on the system board This makes two memory banks Bank 0 and Bank 1 The 4694 uses 1 MB or 4 MB memory modules for the various combinations of memory You can install the following combinations of memory modules on the 4694 Models 041 and 044 Total Bank 0 Bank 1 Memory SM1 SM2 SM3 SM4 2m8 A 4 MB 1 1 1 1 8 MB 0 0 4 4 10 MB 1 1 4 4 16 MB 4 4 4 4 Table 2 3 Valid Memory Module Combinations Models 041 and 044 The 4694 Model 144 comes factory installed with 4 MB of memory Memory modules are available in 2 MB 4 MB or 8 MB They can be installed in any combination The memory modules are installed in order starting with socket SM1 For information on installing options see the 4694 Point of Sale Terminals Installation and Operation Guide SA27 4005 E SS SA LES Figure 2 12 4694 Model 144 Memory Locations Chapter 2 Start Here for 4694 Problems 2 21 2 22 4693 4694 and 4695 Hardware Service Manual Chapter 3
161. ll Tab Operator Panel Release Tabs Interlock Release Unlatched Position Figure 1 6 Operator Panel Remove and Replace Removing and Replacing the Power Supply Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 1 78 1 Switch Ready mode OFF 2 Disconnect the AC power cords from the rear connector panel 3 Remove the front panel See page 1 79 Z Fa Remove the storage retention battery See ALGA pe page 1 80 a a 4 5 Remove the operator panel See page 1 80 a Note Observe the routing of the diskette i drive cable if present to make exchanging i the power supply easier Diskette Drive Cable 6 Disconnect the diskette drive cable if Power Supply Retaining Screw present from the connector at the front of the logic tray See Figure 1 7 Figure 1 7 Power Supply Remove and Replace 7 Turn the power supply retaining screw located at the lower right front counterclockwise 2 to 2 1 2 turns or until the locking tab is fully out of the slot 8 Pull the power supply toward the front and remove it from the terminal Note It may be difficult to pull the power supply toward the front since it is attached to the rear connector panel Try prying gently at the lower right corner to start the power supply forward 9 If the power supply is to be exchanged with a new one remove the diskette drive if present from the power supply See page 1
162. m board See page 1 86 If the overcurrent condition is still present after exchanging the system board exchange the power supply See page 1 81 Exchange the operator panel assembly See page 1 80 Chapter 1 Start Here for 4693 Problems 1 53 Option Adapter Symptoms Table 1 6 Option Adapter Symptoms OPTION ADAPTER SYMPTOM ACTIONS An optional adapter is failing 1 Some of the more common optional adapters are 2 Store loop Token ring PC network baseband Ethernet network Multiprotocol Dual asynchronous Internal modem 4 If an error message is displayed see 4693 Messages on page 1 8 Make sure that the operator panel indicators are normal Ready Indicator green ON Indicator 1 system board OK ON Indicator 2 power supply OK ON Indicator 3 overtemperature OFF Indicator 4 overcurrent OFF If the operator panel indicators are not normal see page 1 51 Make sure that the cables that attach to the option adapter are properly connected Look for error messages that may appear when Ready mode is switched on Load the system programs and run the test for the failing option adapter See Test Procedure Using System Programs on page 1 75 Load the system programs and view the configuration to verify that the adapter is configured properly See Loading the System Programs on page 1 71 An adapter is installed but does not appear in the list of devices to test MENU TEST 4 wh
163. m board has been exchanged or when it seems necessary due to hang conditions undetermined problems or an inoperative system Depending upon the installed option adapters you may be asked several questions regarding configuration Be prepared to select the appropriate configuration for this terminal Use the store procedures to stop any application programs that are running 2 Switch Ready mode OFF at the 4693 terminal The Ready indicator goes OFF Press the Reset Switch to disable storage retention Indicators 1 and 2 remain ON Note When you switch Ready mode ON in the next step start looking for the cursor to appear in the upper right corner of the display It displays for only three seconds approximately and during this period of time you must press and release the Reset Switch to clear the configuration record 4 Switch Ready mode ON Look for the cursor or minus to appear in the upper right of the display When the cursor appears press and immediately release the Reset Switch on the operator panel This enables the terminal to clear the configuration record The system programs load and several error messages are displayed Ignore these messages as they are expected after clearing the configuration record 6 Follow the displayed prompts to exit each error message When message M0101 is displayed answer YES The configuration program reconfigures the terminal Follow the displayed prompts and answer any que
164. m partition If no fixed disk is present it is considered a medialess terminal and no system partition is assigned Chapter 1 Start Here for 4693 Problems 1 65 IML Image The 4693 uses the IML image to store the power on self test POST and Basic Input Output System BIOS code With IML some of the code stored in ROM is used for preliminary testing immediately after the Mode Control Switch is pressed to switch Ready ON The balance of the POST and BIOS code called the IML image is stored in the system partition The IML image is loaded on the fixed disk when the terminal is manufactured Note The IML code in the system partition must be at the same program revision level as the code in ROM on the system board In some instances replacing the system board may require an update of the code on the fixed disk Use UPDATE SYSTEM PROGRAMS to do this when required If a fixed disk is exchanged use BACKUP RESTORE SYSTEM PROGRAMS to create the system partition on the new fixed disk 1 66 4693 4694 and 4695 Hardware Service Manual Test Programs Summary The following are available for 4693 terminals e Power On Self Tests POST e System Unit Tests e Verification Tests e Point of Sale POS Device Tests e Point of Sale POS Exercisers Power On Self Test POST The power on self tests which reside in the read only memory ROM run automatically when Ready mode is switched ON and storage retention is disabled All basic functi
165. may be defective Try loading the 4694 service diskette to test the diskette drive Exchange the diskette drive and cable See page 2 13 for Models 001 004 or 024 or see page 2 18 for Models 041 044 or 144 Exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 Cannot write information to diskette Ensure that the diskette is formatted correctly Ensure that the diskette is not write protected Ensure that you are sending information to the correct drive Ensure that there is space on the diskette for the information Try using a blank formatted diskette Try loading the 4694 service diskette to test the diskette drive Exchange the diskette drive and cable See page 2 13 for Models 001 004 or 024 or see page 2 18 for Models 041 044 or 144 Exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 One or more POS l O devices are failing Ensure that the I O devices are securely and correctly connected to the 4694 system unit If the device has its own power cord and power switch ensure that it has power and the power switch is ON Try exchanging the failing device with a known good one if available to help in isolating the failure The keyboard mouse and printer use 5 V DC Check the 5 V DC fuse inside the system unit If the fuse is blown exchange it and verify that it does not blow again
166. menu it is failing to communicate Go to MAP 0110 Input Output I O Device Isolation on page 1 6 to help isolate the problem Testing Procedure Using Operating System Exercisers When a terminal is running the IBM 4690 Store System Operating System point of sale device exercisers are available to be downloaded from the store controller See the BM 4690 Store System Messages Guide for the procedure to use to load and run these exercisers Configuration Procedure Using System Programs 1 See Loading the System Programs on page 1 71 2 When the MAIN MENU appears select START CONFIGURATION 3 When the CONFIGURATION MENU appears select the desired configuration function See Configuration Programs Summary on page 1 68 Follow the instructions that are displayed See Flow of 4693 System Programs Menus on page 1 73 Utilities Procedure Using System Programs 1 See Loading the System Programs on page 1 71 2 When the MAIN MENU appears select START UTILITIES 3 When the UTILITY MENU appears select the desired utility program Follow the instructions that are displayed or select from the next menu that is displayed See Flow of 4693 System Programs Menus on page 1 73 Chapter 1 Start Here for 4693 Problems 1 75 Resetting Configuration and the Terminal Load Configuration Record This procedure destroys the configuration record currently stored in NVRAM Use it only when the terminal syste
167. minal no fixed disk the system programs image are downloaded from the store controller server over the store loop or network Note You may be asked to press the 1 key on the numeric keypad before the MAIN MENU appears Did the MAIN MENU appear Yes No 006 Go to Step 012 on page 1 5 007 See Flow of 4693 System Programs Menus on page 1 73 Select START TESTS from the MAIN MENU Select RUN SYSTEM UNIT TESTS Select TEST SYSTEM UNIT Select RUN TESTS ONE TIME Select TEST ALL DEVICES Did the system unit tests run error free Yes No 008 Follow the displayed instructions or exchange the device associated with the error code 009 Select START TESTS from the MAIN MENU Step 009 continues 009 continued or Select RUN POS DEVICE TESTS Go to 4693 Symptoms on page 1 47 or Select the terminal to be tested 4693 Messages on page 1 8 Test all the POS devices listed in the test menu Did the POS device tests run error free 014 Yes No Go to 4693 Messages on page 1 8 010 Go to MAP 0110 Input Output I O Device Isolation on page 1 6 You may have an intermittent problem e Check for damaged cables or connectors e Reseat all adapters drives and pluggable modules e Start an error log and run system unit tests multiple times e Reset the configuration and the termin
168. mory Modules a 2 16 4694 Models 041 044 and 144 Removals and Replacements 4 2 17 Removing and Replacing the Front Panel and Logic Tray o 0 2 17 Removing and Replacing the Diskette Drive or Fixed Disk Drive 2 18 Removing and Replacing the Power Supply 0 000002 eee eee 2 19 Removing and Replacing the Riser Card and PCMCIA Card 040 2 20 Removing and Replacing the System Board 2 00000 eee ee 2 20 Removing and Replacing Memory Modules 0 0000 eee ee 2 20 Chapter 3 Start Here for 4695 Problems 0 o eee eee 3 1 4695 Service Diskette Introduction 0 0 o 3 2 Mal MEU a io o all e e a da a a sl LN rd ad de a 3 3 4695 Service Level Update Procedure a 3 4 Removing the Power On Password 02 0000 eee 3 4 Problem Determination 4695 Models 002 and 012 ee 0 o e 3 5 Preliminary Gh cklist ula ra Ga bce ea ek A de ete Nore Ald 3 5 Symptom Table 4695 Models 002 and 012 2 e 3 6 Setting the 4695 Point of Sale Adapter Switches Model 002 and 012 3 9 4695 Models 002 and 012 Removals and Replacements 0 o o o o o e 3 10 Removing and Replacing the Tablet FRUS 2 2 00 00002 eee eee 3 10 Removing and Replacing the Digital Interface Cable 0 0 0 3 12 Removing and Replacing
169. n An Ethernet adapter error occurred User Response 1 Exchange the Ethernet adapter See page 1 85 2 Exchange the terminal system board See page 1 86 0129nnnn Explanation A system board error occurred User Response Exchange the terminal system board See page 1 85 0133nnnn Explanation An IBM Wireless LAN adapter error occurred User Response 1 Run the IBM Wireless LAN tests 2 Continue problem determination using the maintenance documentation provided with the IBM Wireless LAN See the Troubleshooting Wireless Network Problems appendix in the IBM Wireless LAN Installing and Operating Your Network 01451500 Explanation A device channel error was detected during POST User Response Exchange the terminal system board See page 1 86 01458501 Explanation A device channel error occurred at a master terminal Any device attached to the channel can cause this message User Response 1 If U001 is displayed follow the User Response for the U001 message to continue problem determination See page 1 45 Switch Ready mode OFF Disconnect the AC power cord to the device With the exception of the system unit video display disconnect all other external devices from the system unit Reconnect the AC power cord to the device Switch Ready mode ON e f error message 01458501 is again displayed the message is caused by a failure in the system unit Exchange the terminal system board See
170. n and system unit cover also remain locked preventing removal You can remove the key 3 34 4693 4694 and 4695 Hardware Service Manual Removals and Replacements 4695 Models 201 and 211 Note Switch POWER OFF and disconnect the power cord from the electrical outlet before performing any of the removal and replacement procedures Removing and Replacing the Tablet 1 Turn the key to the manager s mode position fully counterclockwise Insert a small flat blade screwdriver into the opening near the diskette drive as shown in Figure 3 23 Push the screwdriver inward to release the bottom edge of the tablet from the wedge Slide the tablet upward to remove it Attention Do not insert the screwdriver into the diskette drive Disconnect the digital interface cable from the rear of the touch screen controller card To exchange the tablet make sure that the tablet latches are in the position shown in Figure 3 24 Connect the digital interface cable to the rear of the tablet Opening to Release Tablet Figure 3 23 Removing the Tablet 6 Align the tabs and insert them into the openings in the rear tablet cover 7 Press inward at the bottom of the tablet to latch it into position Tab Tablet Latch Figure 3 24 Replacing the Tablet Chapter 3 Start Here for 4695 Problems 3 35 Removing and Replacing the Removing and Replacing the MSR or MSR Blanks Tablet FRUs 1 Insert a small allen wre
171. n one indicates a failure Ifa failure is indicated see Table 3 2 If your system passes these preliminary checks and the problem still exists record any error codes See Table 3 2 for a list of error codes and messages for the 4695 or see the service documentation for your controller If you do not receive an error message see Table 3 3 on page 3 6 If there is a problem with the IBM 4695 Point of Sale Adapter the following error code or beeps might occur during POST Table 3 2 Message Table Models 002 and 012 Error Code or Beeps Actions 83nn K The 4695 Point of Sale Adapter failed during POST Disconnect the POS devices MSR customer display and cash drawer If the problem persists exchange the adapter 1 long and up to 6 short beeps blank display after POST Check the 4695 Point of Sale Adapter s switch SW2 positions 1 and 2 to ensure that each adapter is set correctly for your system See Setting the 4695 Point of Sale Adapter Switches Model 002 and 012 on page 3 9 Check the 4695 Point of Sale Adapter s switch SW2 position 5 to ensure that each adapter is set correctly for your system When more than one adapter is installed one must be set for primary and all others for secondary Exchange the 4695 Point of Sale Adapter for the failing terminal No beeps blank display Check the Point of Sale Adapter s switch SW2 positions 3 and 4 to ensure that each adapter is set correctly for y
172. n page 1 3 The memory count displayed when power is switched ON does not match the amount of memory installed Follow the User Response for 000110nn message before exchanging any FRUs See 4693 Messages on page 1 8 A reference diskette is in the diskette drive but the program loads from the fixed disk 1 Try a different reference diskette if available 2 Exchange the diskette drive See page 1 82 An I O device is attached but does not appear in the list of devices to test MENU TEST 6 using the system programs Go to MAP 0110 Input Output I O Device Isolation on page 1 6 An adapter is installed but does not appear in the list of devices to test MENU TEST 4 using the system programs A KEY icon symbol with an X through it is displayed after entering a password 1 62 1 Load the system programs and run AUTO CONFIGURATION See page 1 71 The terminal re IPLs after auto configuration is complete 2 Ifthe problem still occurs after auto configuration exchange the adapter See page 1 85 This usually means that the user simply keyed in a password that is not valid After keying a valid password the OK icon is displayed and the terminal begins the boot sequence If after three attempts to enter the password the terminal still does not recognize a valid password a NOT OK icon OK with a slash through it is displayed and the terminal is locked You must switch Ready mode OFF th
173. n the startup sequence follow the instructions on the screen and then test the fixed disk See Test Procedure Using System Programs on page 1 75 4 If the default drive is in the startup sequence a Remove the reference diskette and switch Ready mode OFF b Switch Ready mode ON C If the INSERT DISKETTE icon is displayed this means that no operating system was found on the fixed disk Go to 4e on page 1 63 d If the NOT OK icon is displayed this means that the terminal cannot access the fixed disk system partition Select UPDATE SYSTEM PROGRAMS from the UTILITY MENU See Utilities Procedure Using System Programs on page 1 75 Either install an operating system on a device that is in the startup sequence or change the startup sequence to include the device that has an operating system Chapter 1 Start Here for 4693 Problems 1 63 4693 Configuration Tests and Utilities Keyboard Differences i ea yie voce aoe Bawls ba Dee Noe ah a ee be ge he ee E 1 65 Reference Diagnostic and Support Diskettes 0 0 0 0 e e 1 65 SystemPartitioW ect e A a a Pee bo a ee ee a 1 65 IMEIMAge tra EP Bok aed bas BGR amp Odd a dk Wah eam Se Seok a ie 1 66 Test Programs SUMMA Lwin deme eies hs SRY ERY PAD POR Y Ye Eee ea dom Pe 1 67 Power On Self Test POST 0 02 0 0200 1 67 System UnitiTests ca a E Aa eo ee PE Be ae Ee GS tn A 1 67 Verifiation Tests ua Qe ede OE BG Pee se sade bd Ro ea Bee ee 1 67 P
174. nation A pointing device mouse error occurred User Response 1 Exchange the pointing device 2 If the problem persists exchange the terminal system board See page 1 86 010002nn through 010006nn Explanation A multiprotocol adapter error occurred User Response 1 Load the system programs and run system unit tests to test the MPA See Test Procedure Using System Programs on page 1 75 2 If the problem persists exchange the Multiprotocol Adapter A 010007nn Explanation A multiprotocol adapter communications error occurred User Response 1 Exchange the communications cable attached to the Multiprotocol Adapter A 2 Switch Ready mode ON and see if the error still occurs 3 If the problem persists exchange the Multiprotocol Adapter A See page 1 85 010008nn and 010009nn Explanation A multiprotocol adapter communications error occurred User Response 1 Exchange the Multiprotocol Adapter A See page 1 85 2 If exchanging the multiprotocol adapter fails to correct the problem any external serial device can cause this error Disconnect the serial devices one at a time to help isolate the failing device 1 20 4693 4694 and 4695 Hardware Service Manual 0100nnnn 01458501 0100nnnn Explanation A multiprotocol adapter communications error occurred User Response 1 Exchange the Multiprotocol Adapter A See page 1 85 2 Exchange the terminal system board See page 1 86 0106nnnn Explanatio
175. nch or paper clip into one of the two slots underneath the MSR or blanks as shown in Figure 3 25 Push the Note It is not necessary to remove the tablet clip upward to unlatch the snaps on the MSR from the wedge to remove or exchange the FRUs or MSR blank and pull out sideways from the inside the tablet If you want to remove the tablet tablet Repeat this procedure for the second from the wedge see Figure 3 23 on page 3 35 slot Otherwise continue at the next step 2 To exchange the MSR or MSR blanks align 1 Remove the tablet cover by inserting a small it to the tablet and push inward until it snaps flat blade screwdriver into the slots at the top into position rear of the cover and prying the cover loose Slots Figure 3 26 Removing the Tablet Cover MSR Figure 3 25 Removing the MSR or MSR Blanks 3 36 4693 4694 and 4695 Hardware Service Manual l P Touch Ring Card Touch Ring Su S Cable LCD Cable LCD Ma Backlight py gt Cable leer Touch Screen N S Controller J Card Za SS Digital Interface Cable Figure 3 27 Removing the Tablet FRUs 2 Disconnect the touch ring cable from the touch ring card See Figure 3 27 3 Remove the touch ring card Attention Do not touch the LCD surface If necessary clean the surface using isopropyl alcohol and a soft cloth 4 Unplug the backlight cable and LCD cable from the LCD 5 Carefully remo
176. nd 211 If the problem is Here s what to do The power indicators on the e Check that the power supply is plugged into a known good AC outlet and touch display or power supply reseat the power cable into the 4695 are not ON e Check for blown fuses a tripped circuit breaker or a power failure e Test the 4695 power supply Switch POWER OFF at the 4695 Disconnect the power cord from the rear of the 4695 Plug the 4695 wrap plug P N 13H6231 into the end of the power cable you disconnected from the power supply If the power indicator on the power supply is OFF exchange the power supply If the power indicator on the power supply is ON measure the voltages at the wrap plug If the voltages are not within the following ranges exchange the power supply Pin Range 1 Gnd 2 5 V DC 4 65 VDC 3 12 V DC 9 15VDC 4 38 V DC 30 48 V DC 5 power good greater than 3 V DC e Exchange the digital interface cable e Exchange the touch screen controller card e Exchange the system board A beep code is sounded during Go to POST Beep Codes 4695 Models 201 and 211 on page 3 26 POST a single beep indicates a successful completion When the screen is touched e Run the touch screen test using the service diskette If the test is successful there is no response the software may be failing e Exchange the touch ring cable e Exchange the touch screen controller card 1 Exchange the touch ri
177. ng card e Remove the front cover of the touch screen 1 Run the touch screen test using the service diskette If the test is successful exchange the front cover Blank touch display e Check that the power indicator on the display is ON If not go to the first symptom in this table Check that the backlight is ON the display is illuminated If the backlight in not ON go to the Backlight symptom in this table on page 3 20 e Check that the display cable is securely connected t e Exchange the display cable 1 e Exchange the touch screen controller card 1 e Exchange the display 1 See Removing and Replacing the Tablet FRUs on page 3 36 Chapter 3 Start Here for 4695 Problems 3 19 Table 3 8 Page 2 of 2 Troubleshooting Chart Models 201 and 211 If the problem is Here s what to do Incorrectly displayed data Run the 4695 display test using the service diskette If the test is successful the software may be failing Check that the display cable is securely connected 1 Exchange the display cable Exchange the touch screen controller card 1 Exchange the display 1 Vertical bars appear across the top or bottom half of the touch display Check that the display cable and digital interface cable are securely connected 1 Exchange the digital interface cable 1 Exchange the touch screen controller card t Blocks of missing data on touch display Exchange the display
178. nt of Sale Input Output Devices T9455 T95nn T9455 ERROR VERIFY THAT LABEL IS GOOD Explanation The test detected an error when reading a label with the Hand Held Bar Code Reader User Response Try several times to read the labels If the problem persists 1 Verify that the labels being used are valid for the bar code reader 2 Verify that the labels are in good condition If the labels are good exchange the IBM Hand Held Bar Code Reader Explanation The T95nn messages are related to the fiscal printer utilities User Response See your fiscal printer supplementary documentation T9801 T9801 ENTER TYPE AND MODEL NUMBER XXXXXXX Explanation The 4693 type and model must be keyed in for the vital product data entry procedure User Response Key the type and model number of the 4693 Chapter 1 Start Here for 4693 Problems 1 43 T9802 T9805 T9802 T9802 ENTER SERIAL NUMBER MM SSSSS Explanation The serial number of the 4693 must be keyed in for the vital product data entry procedure User Response Key the serial number of the 4693 T9803 T9803 ENTER SYSTEM BOARD PN XXXXXXX Explanation The part number PN of the 4693 system board must be keyed in for the vital product data entry procedure User Response Key the PN of the 4693 T9804 T9804 ENTER POWER SUPPLY EC XXXXXXX Explanation The engineering change EC number of the 4693 power supply must be keyed in for the vital product data
179. nter pin and the pin on the opposite end from the one it is currently connected to The system detects the change during POST You do not need to move the jumper back to its original position Password Processor 7 Jumper TY IPER Q Yay aR 3g Chapter 1 Start Here for 4693 Problems 1 93 Removing the Power On Password Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page X Note This procedure should only be used when servicing a terminal that has an active unknown power on password 1 94 Switch Ready mode OFF Disconnect the AC power cords from the rear connector panel Remove the logic tray See page 1 83 Note You only have to pull the logic tray out far enough to gain access to the jumper See Figure 1 23 and Figure 1 24 The password jumper is connected between the center pin and one of the outside pins Move the jumper so that it is connected between the center pin and the pin on the opposite end from the one it is currently connected to The system detects the change during POST and removes the password You do not need to move the jumper back to its original position To reactivate the password the user must load the system programs and select START UTILITIES from the main menu Then select SET PASSWORD and follow the instructions that are displayed 4693 4694 and 4695 Hardware Service Manual Password Jumper P
180. nus o 1 73 Flow of 4693 3W1 System Programs Menus 0 o 1 74 Test Procedure Using System Programs 1 75 Testing Procedure Using Operating System EXerciSerS o 1 75 Configuration Procedure Using System Programs 20000500005 1 75 Utilities Procedure Using System Programs 0 0 00 e 1 75 Resetting Configuration and the Terminal Load 0 00000 eee eee 1 76 1 64 4693 4694 and 4695 Hardware Service Manual Keyboard Differences There are many different keyboards that may be attached to the 4693 terminal and all keyboards do not have the same control keys defined The system programs prompt the user on which keys to use according to the type of keyboard Note When using keyboards that have a Ctrl key the S1 and S2 functions require a combination of two keys First press and hold the Ctrl key then press the S1 or S2 key Reference Diagnostic and Support Diskettes There are three diskettes available to support the 4693 family of terminals IBM 4693 Point of Sale Terminal Reference Diskette SX27 3918 IBM 4693 Point of Sale Terminal Diagnostic Diskette SX27 3928 IBM 4693 Point of Sale Terminal Support Diskette for Medialess Terminals SX27 3929 The reference and diagnostic diskettes commonly referred to as system diskettes are not shipped with each terminal However they do reside in the system partition of the fixed disk on a 4693 M
181. o fast to be read Use the following procedure to retrieve Ethernet and token ring network RPL messages 1 Make a note of the position of the manager s keylock position While the ET nn nn nn is displayed switch the manager keylock on the keyboard to a different position This change is sensed by the program and enables the S2 and S1 keys to be used for message retrieval Note For enhanced alphanumeric keyboards PS 2 type there is no manager keylock Press Ctrl Alt Home Then use the up and down cursor keys to retrieve the messages 2 Press the S2 key to display the previous message Pressing the S2 key several times may be required to retrieve all the messages Note Keyboards with a Ctrl key require Ctrl S2 or Ctrl S1 3 After retrieving the messages you can press the 1 key to move back to the ET nn nn nn message Switching the manager keylock to its original position also displays the ET message again 4 When finished retrieving RPL messages be sure to switch the manager keylock to its original position Chapter 1 Start Here for 4693 Problems 1 9 Power On Self Test Message Index The following is an index of all POST messages generated by the 4693 point of sale terminals Messages displayed during system unit tests are not in this list For system unit test messages follow the instructions that are displayed or see the documentation for any optional adapters that may be installed Message Page Message Page
182. o option adapters at the rear of the terminal Note the location of the cables to make it easier to reconnect them later 2 Remove the front panel See page 1 79 Remove the storage retention battery See page 1 80 4 Disconnect the diskette drive cable from the connector at the front of the logic tray See Figure 1 10 5 Turn the retaining screws located on each side at the front of the logic tray counterclockwise approximately 2 1 2 turns 6 Using the handle located at the front top of the tray pull the logic tray forward until it can be removed from the terminal 7 To exchange the logic tray reverse this procedure Note When replacing the logic tray you must push it inward with enough force to overcome the resistance provided by the rear connector panel Make sure that the retaining screw lugs are aligned to the corresponding slots in the frame Diskette Drive Cable Logic Tray Retaining Screws Figure 1 10 Logic Tray Remove and Replace Chapter 1 Start Here for 4693 Problems 1 83 Removing and Replacing the Fixed Disk Drive Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 1 78 If you are exchanging the fixed disk drive be sure the original fixed disk is backed up before beginning the removal procedure 1 Remove the logic tray See page 1 83 2 Disconnect the fixed disk cable from the system board 3 Depress the levers
183. odel 541 The Support Diskette for Medialess Terminals is shipped as part of the bill of materials for store controller or LAN server machines The programs on these diskettes called system programs are for running configuration tests and utilities on 4693 terminals For 4693 Models 421 and 321 medialess terminals the image of the support diskette is downloaded from the store controller network server when requested at the medialess terminal The instructions for installation and use of the support diskette at the store controller or network server are in a README DOC file present on each diskette Each medialess terminal that requires the diskette image must be defined at the controller server For 4693 Model 3W1 medialess terminal the image of the support diskette is pre loaded in the 4690 Operating System The preferred method of operation on a Model 541 is to run the reference and diagnostic diskette programs system programs from the system partition However when necessary due to a fixed disk failure you can run these programs using the system diskettes System Partition The system partition is a protected area on the fixed disk that contains the Initial Machine Load IML image and the programs from the reference diskette and the diagnostic diskette system programs The 4693 Model 541 may have zero one or two fixed disks installed The fixed disk drive in the left position when viewed from the front contains the syste
184. oducts e Use of a soft dry cloth with isopropyl alcohol or any nonabrasive and non alkaline ammonia chloride based cleaner is permissible but some deterioration in the finish could be seen Note Do no apply cleaning solution directly to the cover or keys Always apply spray the cleaner on a clean cloth and then wipe the cover and keytops 1 Clean the window glass e Use of a soft dry cloth with isopropyl alcohol or any nonabrasive and non alkaline ammonia chloride based cleaner is permissible Note Do no apply cleaning solution directly to the glass Always apply spray the cleaner on a clean cloth and then wipe the cover and keytops Service Provider System Maintenance Procedures The following procedures can be performed during normal service call routines but should not be required more than once per year under normal machine use System Unit 1 Inspect the cables and power cord for chafing frayed insulation cracks or breaks Replace any cables and power cords that appear to be faulty Cash drawer 1 Inspect the cash drawer rails for damage wear or binding If the rails are damaged use rail repair kit P N 25F6269 light gray model only Display 1 Inspect for broken covers and missing mounting hardware Exchange if necessary Keyboard 1 Pass the MSR cleaning card P N 6019483 through the reader a few times 2 Run the keyboard test Keylocks 1 Apply three drops of silicon lubricant P N 96X4791 into th
185. odule and to the adapter card 2 Make sure that the adapter card is securely connected 3 Contact your network administrator for assistance RPL ROM SLT xxxx Explanation A two byte hexadecimal field containing the slot number used by the Micro Channel adapter User Response 1 Make sure that the cable is securely connected to the radio module and to the adapter card 2 Make sure that the adapter card is securely connected 3 Contact your network administrator for assistance RPL ROM FFC nnnn Explanation A decimal field containing the number of find frames sent by the boot ROM An excessive find frame count indicates that the RPL server is not present or is not able to communicate with the remote workstation User Response lf the problem is the remote workstation exchange the IBM Wireless Adapter card in the remote workstation If the problem is the server contact your network administrator for assistance RPL ROM SFC nnnn Explanation A decimal field containing the number of send file request frames sent by the boot ROM An excessive send file request count indicates that the RPL server is not responding after it has been found User Response Contact your network administrator for assistance Appendix F IBM Wireless LAN Return Codes F 3 RPL ROM SEQ nnnn Explanation A decimal field containing the number specifying the last valid sequence number received User Response Contact your network administrator for a
186. of Sale Adapter and Secondary for all other point of sale adapters 2 The switch settings for the I O address and for the memory address must be unique for each point of sale adapter 3 The video graphics array VGA adapter should not be installed when installing a 4695 Point of Sale Adapter If it is removable remove the VGA adapter from the 4694 and disable the VGA adapter using the configuration Setup program on the 4694 If the VGA adapter is not removable disable it on the 4694 PS 1 or ValuePoint by changing the jumper or through software Chapter 3 Start Here for 4695 Problems 3 9 4695 Models 002 and 012 Removals and Replacements Note Switch POWER OFF and disconnect the power cord from the electrical outlet before performing any of the removal and replacement procedures Removing and Replacing the Tablet FRUs 1 Remove the tablet front cover by inserting a small flat blade screwdriver in the slots at the top of the cover as shown below Do not use the two smallest slots Slots Figure 3 4 Rear of Tablet 2 Unplug the touch ring cable from the touch ring card See Figure 3 6 3 Remove the touch ring card 4 Unplug the backlight cable and LCD cable from the LCD 3 10 4693 4694 and 4695 Hardware Service Manual 5 Carefully remove the LCD Attention Do not touch the LCD surface 6 Unplug the LCD cable digital inte
187. oint of Sale Device Tests 0 o e 1 67 4690 Store System Point of Sale Exercisers 0 o e 2 1 67 Configuration Programs Summary 2 2 2 a 1 68 View Configuration a 1 68 Print GOMNQUIFALION ad di he eu Pee eee 1 68 Change Configurations ves dd be a a ed ne A ee ee 1 68 Auto Configuration 226 4 44 gece Pad ee A eee eee EP a 1 68 Save and Restore Configuration 0 0 2 0 a 1 68 Set and View SCSI Device Configuration 20 20 2002 002 ee 1 68 Utility Programs Summary kaea a e a aAa a E ee 1 69 Backup and Restore System Programs Model 541 aaau aaa a 1 69 Copy Option Diskette sa eat Pe p we A Ee E a eee at ee aa 1 69 Set Time and Date e 1 69 Set Password a s paang d ou A a ete EAS a Pg bee ie Se A 1 69 Set Keyboard Rate 0 0000 1 69 Display Revision Level zacamant cra saer aaa aa AE a a a aa a oa 1 70 Update System Programs Model 541 only oaaae o 1 70 Set Startup Sequence Model 541 only aaa aaa a 1 70 Display Memory Map Video Console only o n aa aaa 0200202 eee 1 70 Display NVRAM EMOR LOQ 7 o o 1 70 Enter Print Vital Product Data 1 0 0 e 1 70 Loading the System Programs a 1 71 Procedure to Load from the System Partition or Controller Server 1 71 Procedure to Load From System Diskettes 0 o 2 1 72 Flow of 4693 System Programs Me
188. on procedures Chapter 1 Start Here for 4693 Problems 1 39 T2375 T4158 T2375 T2375 SYSTEM UNIT IS FAILING Explanation The test detected a failure when testing the asynchronous communication ports SERIAL A and SERIAL B User Response 1 Make sure that the wrap plug was connected properly 2 If no problems are found exchange the 4693 xx2 terminal system board See page 1 86 T3100 Through T3144 Explanation These messages are cash drawer test status and instruction messages User Response Follow the instructions that are displayed For more detail see the Store Systems Hardware Service Manual for Point of Sale Input Output Devices T3151 T3151 CASH DRAWER OR SYSTEM UNIT IS FAILING Explanation The cash drawer adapter on the system board is not communicating User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T3152 T3152 SYSTEM UNIT IS FAILING Explanation A cash drawer adapter error was detected User Response Exchange the terminal system board See page 1 86 T3153 T3153 CASH DRAWER S NOT OPENED OR MANAGER KEYLOCK NOT ACTIVATED Explanation The cash drawer test requires that the cash drawers to be tested are opened with a key or that the manager keylock be activated before continuing the test User Response If this message is displayed after opening the cash drawer with the key or activating the manager keylock go to the Store Systems Hardware Se
189. on each side of the fixed disk drive and pull the drive forward until it is free from the logic tray Note The fixed disk can be installed in two different locations Take note of the fixed disk location left or right position when viewed from the front If only one drive is present it must be installed in the left position 4 To exchange the fixed disk reverse this procedure After the drive has been installed completely the system partition must be recreated on the new fixed disk This requires the use of the backup copies of the system diskettes e Switch Ready mode ON with the backup reference diskette inserted in the diskette drive See Loading the System Programs on page 1 71 for more detail e At the MAIN MENU select START UTILITIES e At the UTILITY MENU select BACKUP RESTORE SYSTEM PROGRAMS e At the BACKUP RESTORE MENU select RESTORE THE SYSTEM PARTITION e Follow the instructions that are displayed e When the system partition creation is complete run the tests on the fixed disk to verify correct operation See Test 1 84 4693 4694 and 4695 Hardware Service Manual Procedure Using System Programs on page 1 75 First Fixed Disk Drive Location Option Adapter Fixed Disk Drive System Board Second Fixed Disk Drive Location The 4693 Models 741 and 3W1 use fixed disks that enable 32 bit addressing One or two optional fixed disks can be installed in the 4693 Mo
190. on the 4693 Switching Ready mode OFF Switching Ready mode OFF at a 4693 affects operations at all point of sale terminals attached to it Switch Ready mode OFF at the 4693 Record the type model and serial number of the system unit These numbers are printed on a label behind the front access panel Record the engineering change EC number of the system board installed in your system unit This number is printed on the left edge of the system board near the rear of the board Record the EC number of the power supply installed in your system unit This number is printed on a label on the right side of the power supply Entering Vital Product Data Using the Reference Diskette Notes 1 When using any of the POS keyboard MSR family of keyboards the S1 and S2 functions require a combination of two keys First press and hold the Ctrl key then press the S1 or S2 key 2 When using one of the older 4680 type keyboards the S1 and S2 functions require a combination of two keys on some but only the S1 or S2 key on others If a Ctrl key is present a two key combination is required When no Ctrl key is present use only the S1 or S2 key To enter vital product data using the reference diskette 1 Use your store procedures to stop any application programs that are running on the 4693 Switching Ready mode OFF Switching Ready mode OFF at a 4693 affects operations at all point of sale
191. onnect equipment requiring electrical power to a properly wired and grounded outlet Operating System or Application Messages The operating system or an application may display messages that do not appear in this manual See the documentation for the appropriate operating system or application program Note On keyboards that have a Ctrl key the S1 and S2 functions require a combination of two keys First press and hold the Ctrl key then press the S1 or S2 key 1 8 4693 4694 and 4695 Hardware Service Manual How To Read 4693 Power On Self Test POST Messages Most POST error messages are displayed as an eight character message Occasionally one may display that has less than eight characters When this occurs you can ignore the leading and trailing zeros of the messages in this list Note n any hexadecimal character 0 9 and A F An example of one of these messages is 00110100 eight character 1101 four character The breakdown of an eight digit message is as follows 0 First digit 011 Device number 01 Error number 0 Slot number 0 Modifier How To Retrieve Network Remote Program Load RPL Messages When a medialess terminal is performing a remote program load from a network server several important messages are displayed If a video display is present these messages are displayed using the full screen and are easily available However when a 40 character display is being used the messages appear to
192. ons of the terminal hardware are tested and errors are reported via an eight digit error code displayed on the console display See 4693 Messages on page 1 8 System Unit Tests The system unit tests reside on the fixed disk of the controller and on the backup diagnostic diskette These tests are designed primarily for use by service personnel A test is provided for each device in the terminal such as the diskette drive the fixed disk drive and option adapters Verification Tests The verification tests reside on the fixed disk of the controller and on the backup diagnostic diskette The verification tests test the basic functions of the master terminal and satellite terminal with a minimum of operator intervention These tests are used primarily to verify operation after initial installation or after a service call These tests can be used by the operator or service personnel Point of Sale Device Tests The point of sale device tests reside on the fixed disk of the controller and on the backup diagnostic diskette These tests are designed for use by operator or service personnel A test is provided for each point of sale I O device attached to the terminal 4690 Store System Point of Sale Exercisers These exercisers reside on the fixed disk of the store controller They are designed for use by operator or service personnel An exerciser is provided for each point of sale device that is attached and configured See your 4690 Store System Me
193. onse 1 Check a remote workstation that is not too far from the base station to make sure it is operational 2 Check the base station to make sure it is operational RC 0E Explanation The remote workstation is not able to communicate to the wireless network because the base station was not detected User Response 1 Check a remote workstation that is not too far from the base station to make sure it is operational 2 Check the base station to make sure it is operational 3 Retry again later or reduce the number of workstations attached to the base station RC OF Explanation The base station adapter is overloaded User Response Retry again later or reduce the number of workstations attached to this base station RC 19 Explanation The network name is mismatched with the base contacted User Response Contact your network administrator for the correct network name Change the wireless network name parameter to match the base RC 1A Explanation The country code is mismatched with the base contacted User Response Change the wireless network country code parameter to match the base RC 1D Explanation The encryption code is mismatched with the base contacted User Response Change the wireless network encryption code parameter to match the base RC 20 21 22 Explanation There is an internal adapter error occurring at adapter open time User Response Retry the operation by booting the station If the problem persists run the IBM Wir
194. ont Panel Chapter 3 Start Here for 4695 Problems 3 41 Removing and Replacing the System Board 1 Remove the top cover See page 3 39 2 Remove the four screws holding the diskette drive and the fixed disk drive bracket to the system board 3 Disconnect the diskette drive and the fixed disk drive cables from the system board See page 3 40 4 Remove the front panel See page 3 41 Remove the following parts from the old system board if installed on system boards with serial numbers beginning with 41 Dxxxx and above or 77 S2xxx and above See Figure 3 38 for serial number location e Processor see Removing and Replacing the Processor e Memory modules see page 3 40 e Expansion Adapter see page 3 44 e Video RAM see page 3 43 6 Lift the system board up and out of the system unit 7 Install the parts if any from the old system board onto the new system board Notes a Make sure the processor type jumpers on the new board are in the same locations as the jumpers on the old board b Leave the password and the service level update jumpers in the default positions See Figure 3 43 on page 3 45 and Table 3 11 on page 3 46 8 Reassemble 9 Run setup to configure the CMOS RAM See Running Setup 4695 Models 201 and 211 on page 3 55 3 42 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the Processor 1 Remove the top cover See page 3 39 2 Place the front of the syst
195. or codes and messages If you have no error message see 4694 Symptom Table on page 2 3 2 2 4693 4694 and 4695 Hardware Service Manual 4694 Symptom Table If the problem is Here s what to do The power light behind the door in the front is OFF Check that the AC power cord is plugged into both the wall outlet and the back of the terminal Check that the terminal is powered on Ensure that AC power is present at the wall outlet Disconnect all attached devices and feature cards to determine if one is overloading the power supply If the power light returns reconnect them one at a time to determine the failing FRU Exchange the power supply See page 2 14 for Models 001 004 or 024 or see page 2 19 for Models 041 044 or 144 Exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 Terminal is not working at all POWER OFF wait 5 seconds then switch power ON Check that the power light on the front panel is ON Look for a POST error message and listen for a beep at the completion of POST Check for a blown fuse tripped circuit breaker or power failure First check at the fuse or breaker box then inside the terminal Check that all cables are securely connected to the terminal Check that the correct software is installed No beep occurs after POST This symptom applies only if no POS keyboard is attached See POS keyboard
196. ors are not normal see page 1 51 Exchange the system board See page 1 86 5 Exchange the power supply See page 1 81 FIXED DISK SYMPTOM ACTIONS Fixed disk SCSI fixed disk is failing 1 Look for error messages related to the fixed disk See 4693 Messages on page 1 8 2 Load the backup reference diskette and test the fixed disk See Loading the System Programs on page 1 71 and Test Procedure Using System Programs on page 1 75 3 Have the user backup the fixed disk before exchanging it 4 Exchange the fixed disk only if necessary The fixed disk indicator stays ON 1 Switch Ready mode OFF and insert the backup reference diskette 2 Switch Ready mode ON and run the system unit tests to test the fixed disk 3 Follow the displayed instructions If the tests do not detect a failure and the problem persists exchange the terminal system board See page 1 86 The fixed disk indicator does not turn ON when accessing the fixed disk Terminal functions correctly Exchange the operator panel assembly See page 1 80 Chapter 1 Start Here for 4693 Problems 1 55 Diskette Drive Symptoms Table 1 9 Diskette Drive Symptoms DISKETTE DRIVE SYMPTOM ACTIONS Diskette drive is failing 1 Look for error messages related to the diskette drive See 4693 Messages on page 1 8 2 Load the system programs and test the diskette drive 3 Exchange the diskette drive if necessary See page 1 82 Bee ar drive
197. our system See Setting the 4695 Point of Sale Adapter Switches Model 002 and 012 on page 3 9 Exchange the 4695 Point of Sale Adapter for the failing terminal Chapter 3 Start Here for 4695 Problems 3 5 Symptom Table 4695 Models 002 and 012 If your system fails and there is no error code see Table 3 3 for a list of symptoms and troubleshooting procedures Note Table 3 3 is a troubleshooting chart for the distributed touch terminal only For a troubleshooting chart for the controller to which the 4695 is attached see the controller manual Table 3 3 Page 1 of 3 Troubleshooting Chart Models 002 and 012 If the problem is Here s what to do The power indicators on the touch display or power supply are not ON Check that the power supply is plugged into an AC outlet and reseat the power cable into the 4695 Check for blown fuses tripped circuit breaker or power failure Perform the following steps to test the 4695 power supply Switch POWER OFF at the 4695 Disconnect the power cord from the rear of the 4695 Plug the 4695 wrap plug P N 13H6231 into the end of the power cable from the power supply If the power indicator on the power supply is ON the power supply is good otherwise measure the voltages on the wrap plug pins The voltages should be within the following ranges Pin Range 1 Gnd 2 5 V DC 4 65VDC 3 12 V DC 9 15V DC 4 38 V DC 30 48
198. page 1 86 e f error message 01458501 is not displayed a failure in one of the devices or cables you disconnected is causing the message o ul AON Switch Ready mode OFF reconnect one of the disconnected devices to its original socket and switch Ready mode ON Chapter 1 Start Here for 4693 Problems 1 21 01458502 0167nnnn If error message 01458501 is again displayed a failure in the device that was just reconnected is causing the message Exchange or service the failing device If error message 01458501 is not displayed repeat the preceding steps until the failing device has been identified 01458502 Explanation A device channel error occurred at a satellite terminal Any device attached to the channel can cause this message User Response 1 If U001 is displayed follow the User Response for the U001 message to continue problem determination See page 1 45 2 Switch Ready mode OFF 3 Disconnect the AC power cord to the device 4 with the exception of the system unit video display disconnect all other external devices from the system unit 5 Reconnect the AC power cord to the device 6 Switch Ready mode ON e f error message 01458502 is again displayed the message is caused by a failure in the system unit Exchange the terminal system board See page 1 86 e f error message 01458502 is not displayed a failure in one of the devices or cables you disconnected is causing the message Switch Ready mode OFF
199. password 1 Switch POWER OFF Disconnect the AC power cords from the rear connector panel Remove the top cover See Figure 3 2 for the location of the Password Delete Jumper oa A W N The Password Delete Jumper is connected between the center pin and one of the outside pins Move the jumper so that it is connected between the center pin and the pin on the opposite end from the one it is currently connected to Note e The system detects the change during POST and removes the password There is no need to move the jumper back to its original position e To reactivate the password you must load the setup program during POST and select CHANGE PASSWORD from the main menu See Running Setup 4695 Models 201 and 211 on page 3 55 3 4 4693 4694 and 4695 Hardware Service Manual Problem Determination 4695 Models 002 and 012 Preliminary Checklist 1 Observe the power light on the touch display If it is not ON go to Symptom Table 4695 Models 002 and 012 on page 3 6 2 Make sure all I O devices are connected correctly 3 Make sure the contrast and brightness controls on the display are adjusted correctly 4 Make sure all hardware devices installed such as a memory module feature card printer or mouse are connected correctly and securely 5 Switch the controller POWER OFF then ON and listen for beeps at the completion of POST A single beep indicates a successful completion No beeps or more tha
200. pendix E Collecting Vital Product Data for the 4693 on page E 1 1 70 4693 4694 and 4695 Hardware Service Manual Loading the System Programs Depending upon the model of the 4693 there are different methods of loading the system programs e 4693 Model 541 system programs can be loaded from the fixed disk system partition or from the system diskettes using the diskette drive Note Some 4693 Model 541 terminals may not have a diskette drive These operate like a model 421 e 4693 Models 421 321 3W1 medialess 541 and 741 system programs can be loaded only from a controller server using the network or store loop This is often referred to as downloading the system programs e 4693 Model xx2 satellite terminal does not receive a load It uses its master terminal load Read the notes below before beginning and then use the appropriate procedure Notes 1 If a power on password is active you have to either enter the correct password or remove the power on password See Removing the Power On Password on page 1 91 2 When using any of the RPOS keyboard family of keyboards or some of the older 4680 type keyboards the S1 and S2 functions require a combination of two keys If your keyboard has a Ctrl key first press and hold the Ctrl key then press the S1 or S2 key 3 When more than one keyboard is attached only one is defined as the primary keyboard to be used when running system programs In this situation if the
201. planation The NVRAM error log is full User Response 1 Load the system programs and select START UTILITIES See Utilities Procedure Using System Programs on page 1 75 2 Select DISPLAY NVRAM ERROR LOG 3 Reset the log after displaying the errors 000181nn Explanation The configuration is not valid No boot device was found User Response Ensure that a network adapter is installed in the terminal If no network adapter is installed you must install one to prevent this error from reoccurring If a network adapter is installed exchange it See page 1 85 000184nn Explanation The power on password is corrupted User Response Load the system programs and enter a new password See Utilities Procedure Using System Programs on page 1 75 000186nn Explanation A security error was detected during POST User Response Exchange the terminal system board See page 1 85 0001nnnn not listed above Explanation Any other 0001nnnn messages not listed above User Response Exchange the terminal system board See page 1 86 Chapter 1 Start Here for 4693 Problems 1 15 00020nnn 000301nn and 000302nn 00020nnn Explanation A terminal system board memory error occurred User Response Load the system programs and run system unit tests to test the memory See Test Procedure Using System Programs on page 1 75 e If the tests do not indicate which memory module failed exchange the modules one at a time until you dete
202. plug the customer display cable from the 3 Use a soft cloth dampened with a mild customer display cleaning solution to clean the display glass and the lens 5 To exchange the customer display perform 4 To remove the lens from the frame for the above steps in reverse order Route the replacement flex the frame outward as cable with the toroid as shown shown by the arrows and snap the lens out 5 Position the replacement lens into the frame from the outside and snap it into position in the frame 6 Snap the frame onto the display starting at the bottom edge 7 Install the display into the rear door 49 Figure 3 20 Replacing the Customer Display 3 16 4693 4694 and 4695 Hardware Service Manual Lens J Figure 3 22 Removing the Frame and Lens Removing and Replacing the MSR 1 Push a small allen wrench or paper clip into a slot underneath the MSR as shown Push upward to unlatch the MSR and pull the MSR out sideways from the tablet Repeat this procedure for the second slot Ridge MSR Note To remove the MSR blanks use the same procedure 2 To exchange the MSR perform the above steps in reverse order Chapter 3 Start Here for 4695 Problems 3 17 Problem Determination 4695 Models 201 and 211 This section contains the problem determination procedures for 4695 Models 201 and 211 Pr
203. r 63D1 Totals retention system board 63D4 Cash drawer 3A or 3B 63E6 RS232 Serial A 63E7 RS232 Serial B 63EE Scale 9C Chapter 1 Start Here for 4693 Problems 1 33 Application Messages Application Program Status xxx These messages are generated by the application program In the message e The xxx can be any characters e The asterisk appears at the end of all these messages To correct the problem see the documentation for the application program Annn through Lnnn and Nnnn through Snnn Messages These messages are generated by the application program Annn IBM 4680 90 General Sales Application Bnnn IBM 4680 90 Supermarket Application e Cnnn IBM 4680 90 Chain Drug Sales Application e Hnnn IBM 4680 90 Store Management Application To correct the problem see the Guide to Operations for the application program 1 34 4693 4694 and 4695 Hardware Service Manual Mnnnn Messages M0020 Mnnnn Messages These messages are generated by the master point of sale terminal when using the system programs Notes 1 When using any of the RPOS keyboard family of keyboards the S1 and S2 functions require a combination of two keys First press and hold the Ctrl key then press the S1 or S2 key 2 Switching Ready mode OFF at a store controller or network server affects operations at all point of sale terminals attached to it M0001 M0001 PRESS THE 1 ON THE NUMERIC KEYPAD Explanation This message app
204. r alignment which can compensate for wear in the printer If the print line Appendix B System maintenance C 3 System maintenance Updated December 23 2002 appears to be misaligned use the appropriate printer adjustment procedure for your terminal See the BM Store Systems Hardware Service Manual for Point of Sale Input Output Devices 2 If the printer is reporting false home errors the problem may be the transport motor helix assembly and nut 3 The journal slip clutch or the O ring can cause false journal out of paper conditions which require opening the cover even though paper is present Model 4610 printer 1 Run the printer offline tests See the 4610 SureMark Point of Sale Printers Hardware Service Manual 2 Clean the dust fuzz balls debris and chad from the printer if required C 4 Hardware Service Manual Appendix D Special Tools To maintain point of sale terminals the service representative may need the following items not supplied in the tool kit Keytop puller P N 1647720 shipped with 4680 style keyboards Lock cylinder alignment key lock installation removal key and dummy lock insert key P N 4783922 shipped with the store controller Miniprobes two P N 453718 Module extractor P N 9900764 MSR cleaning card P N 6019483 MSR test card P N 90X9640 RS232 cable wrap plug P N 6165746 shipped with the RS232 cable Store loop cable test plug P N 61X3948 shipped with the store loop cabl
205. r 2 is still OFF and the Ready Indicator is also OFF exchange the power supply See page 1 81 Indicator 3 overtemperature is ON Indicator 4 overcurrent is ON Reset Switch does not cause expected action xx1 models only 3 Ensure that the air flow through the terminal is not blocked Wait for the terminal to cool and press the Mode Control switch to set Ready mode ON Listen carefully for the fan If the fan is not operating ensure that it is properly connected to the power supply If it is connected but not operating exchange the fan See page 1 82 If the fan is operating and Indicator 3 continues to come ON exchange the power supply See page 1 81 This indicates that the terminal was shutdown due to an over current condition The most likely cause is one of the attached devices 1 Switch Ready mode OFF and disconnect all the devices attached to the rear of the terminal one at a time Switch Ready mode ON after disconnecting each device If the overcurrent indicator stays OFF after a device is disconnected that device is causing the overcurrent condition Switch Ready mode OFF and disconnect the diskette drive if present fixed disk if present and optional adapters one at a time If the overcurrent indicator stays OFF after a device is disconnected that device is causing the overcurrent condition If the overcurrent condition is still present after disconnecting the devices exchange the terminal syste
206. r outside shells can also be used Handling Removed Cards Logic cards removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container X 4693 4694 and 4695 Hardware Service Manual European Union EU Electromagnetic Compatibility This product is in conformity with the protection requirements of EC Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Dieses Ger t erf llt die Bedingungen der EN 55022 Klasse A Fur diese Klasse von Ger ten gilt folgende Bestimmung nach dem EMVG Ger te d rfen an Orten
207. r the 4693 Model 3W1 or 4693 Model 741 a service level package is supplied If power is interrupted during the Service Level Update the system unit may not reboot successfully after power is restored This reboot failure usually appears as a blank display or POST 000115nn error To recover from this condition perform the following procedure Note Steps 1 through 5 are for the 4693 Model 3W1 only Steps 6 7 and 8 are for both models 1 Switch Ready mode OFF 2 Disconnect the AC power cord s from the rear connector panel 3 Remove the Logic Tray See Removing and Replacing the Logic Tray on page 1 83 4a jumper on the terminal system board is connected between the center pin and one of the outside pins Move the jumper so that it is connected between the center pin and the pin on the opposite end from the one it is currently connected to See Figure 1 24 on page 1 94 for the location of the Service Level Update Recovery Jumper The system detects the change during POST You do not need to move the jumper back to its original position 5 Reinstall the Logic Tray 6 Retry the Service Level Update procedure Y your 4693 does not have a 1 44 MB diskette drive temporarily install one 8 Retry the Service Level Update procedure using the diskette drive and the Service Level Update diskette Chapter 1 Start Here for 4693 Problems 1 49 Input Output Device Symptoms For those I O devices that can be repaired the repair procedures are
208. r your token ring network Contact the store programmer help desk installation planner or store support personnel for this information On the PC keyboard Press the F4 key if the data rate is 4 Mbyte sec Press the F6 key if the data rate is 16 Mbyte sec Note If a similar message appears again make sure that the correct data rate was chosen and select the correct data rate again If this message continues to appear contact the network administrator DR S1 04 S2 16 Explanation This message appears when a 16 4 Token Ring Adapter A is installed and has not been configured to select the data rate User Response You must determine the correct data rate for your token ring network Contact the store programmer help desk installation planner or store support personnel for this information On the POS keyboard Press the S1 key if the data rate is 4 Mbyte sec Press the S2 key if the data rate is 16 Mbyte sec Note If a similar message appears again make sure that the correct data rate was chosen and select the correct data rate again If this message continues to appear contact the network administrator Chapter 1 Start Here for 4693 Problems 1 11 ET nn nn nn or nn nn nn RC En ET nn nn nn or nn nn nn Explanation This message indicates the elapsed time of a network load Normally it increments until the load is complete User Response If the elapsed time stops incrementing or increments for
209. rd See page 1 86 Chapter 1 Start Here for 4693 Problems 1 13 000164nn 000171nn and 000172nn 000164nn Explanation A nonvolatile storage error occurred User Response 1 Load the system programs See page 1 71 2 Select START CONFIGURATION from the MAIN MENU 3 Select AUTO CONFIGURATION from the CONFIGURATION MENU and follow the instructions on the display 4 If the problem persists exchange the terminal system board See page 1 86 000165nn Explanation A configuration error was detected during POST If an option adapter has been recently added the configuration program should be run to update the configuration record in NVRAM User Response 1 The system programs load automatically 2 When message M0101 is displayed answer YES 3 If any error messages are displayed find the message in this list and follow the User Response 4 Follow the instructions on the display 5 If the problem persists exchange the terminal system board See page 1 86 000166nn and 000167nn Explanation A terminal system board error was detected Note Any adapter can cause these errors to occur User Response 1 Switch Ready mode OFF and remove all optional adapters from the terminal See page 1 85 2 Switch Ready mode ON and see if the same error occurs e f the same error no longer occurs one of the adapters that was removed is failing Exchange them one at a time to determine the failing adapter e f the problem persists
210. rear connector panel 8 Pull the panel straight back approximately 1 inch until the locator pins are cleared Note You cannot see the locator pins so you must estimate the distance 9 Pivot the left end facing the rear of the rear connector panel outward so that it clears the side cover This is a very tight fit so you may have to flex the side cover slightly outward See Figure 1 15 10 To exchange the rear connector panel reverse this procedure Figure 1 14 Rear and Side Covers Rear Cover Button both sides Figure 1 15 Rear Connector Panel Chapter 1 Start Here for 4693 Problems 1 87 Removing and Replacing the Input Output Devices Locking 1 Switch Ready mode OFF 2 Open the rear cover by pressing inward on the release buttons located at the rear of the side covers 3 Disconnect the AC power cords from the rear connector panel 4 Disconnect all cables attached to the I O devices Note Mark the location of each cable to make it easier to reconnect when finished 5 On an integrated terminal the I O devices are locked into the top cover by lugs located under the devices See Figure 1 16 The locking lever for these is located on the left side from the front of the top cover Pull this lever outward to unlock the devices Once unlocked the printer can be lifted up and out of the top The keyboard must be pushed slightly to the rear and then lifted up and out Cash Drawer
211. rect format M0020 M0020 NONVOLATILE STORAGE ERROR OCCURRED WHILE SAVING OR RESTORING CONFIGURATION Explanation An error was detected when reading or writing NVRAM while running the Save or Restore Configuration Utility User Response If you were attempting to save configuration the data may not be valid Run automatic configuration and then try saving and restoring again Otherwise obtain a new copy of the system diskettes and try again If the problem persists exchange the terminal system board See page 1 86 Chapter 1 Start Here for 4693 Problems 1 35 M0099 M0199 M0099 M0099 ERROR READING THE SUPPORT DISKETTE IMAGE Explanation An error was detected while reading the image of the Support Diskette For Medialess Terminals User Response Contact your LAN administrator M0100 M0100 ERROR READING REFERENCE DISKETTE ENSURE THAT THE REFERENCE DISKETTE IS CORRECTLY INSERTED Explanation An error was detected while reading the reference diskette User Response Press S1 F3 If the problem persists try using a different reference diskette If you do not have a different diskette use the original reference diskette to create a new backup reference diskette See Utilities Procedure Using System Programs on page 1 75 If a different diskette does not solve the problem load the system programs and run system unit tests to test the diskette drive See Test Procedure Using System Programs on page 1
212. removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container 1 78 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the Front Panel Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 1 78 1 Ensure that the keylock if present behind the front panel door is turned all the way clockwise to the unlocked position Notice the locked and unlocked symbols next to the keylock See Figure 1 5 2 To disengage the front panel press the buttons on each side at the front one at a time while gently pulling forward on each side of the panel until both sides are released from the latches Then press down on the center release in the top center of the panel and slide the panel forward to remove it 3 To exchange the front panel reverse this procedure Front Panel Front Panel Center Release Release Button both sides Key Lock Figure 1 5 Front Panel Remove and Replace Chapter 1 Start Here for 4693 Problems 1 79 Removing and Replacing the Storage Retention Battery Pack Storage Retention Batteries The storage retention batteries contain nickel cadmium Ni Cd These batteries must be recycled or disposed of properly Recycling facilities may not be available
213. ress S2 Enter M0199 1 36 M0199 SYSTEM RESTART WILL FOLLOW PREPARE SYSTEM FOR RESTART Explanation A system restart must be done before any other programs can run User Response Select one of the following e Restart using the fixed disk Remove any diskette from the diskette drive and press S2 Enter e Restart using a different IPL diskette Put the desired diskette in the diskette drive and press S2 e Restart using the backup reference diskette Put the diskette in the drive and press S2 4693 4694 and 4695 Hardware Service Manual M0300 M0330 M0300 M0300 PRIMARY KEYBOARD IS FAILING Explanation The keyboard in use for the terminal console is now failing User Response If M0300 remains in the display ensure that the keyboard cable is connected to the keyboard and the 4693 system unit If the cable sockets and connections are OK switch Ready mode OFF and follow this list to isolate and correct the cause of the problem 1 Reboot the terminal and retry the operation 2 Exchange the keyboard cable 3 Exchange or service the keyboard Go to the Store Systems Hardware Service Manual for Point of Sale Input Output Devices 4 Exchange the rear connector panel See page 1 87 M0310 M0310 PRIMARY DISPLAY ERROR Explanation The display in use for the terminal console is now failing User Response If M0310 remains in the display ensure that the display cable is connected to the display and the 4693 system unit If t
214. rface cable and touch ring cable from the touch screen controller card 7 If you have an MSR installed remove the MSR See page 3 17 8 If you have a color LCD remove the ground strap before removing the touch screen controller card Insert Ground Strap Here Touch Screen Controller Card Ground Strap Figure 3 5 Removing the Ground Strap 9 Disconnect the digital interface cable and 10 To remove the backlight from the remove the touch screen controller card monochrome LCD remove the three screws from the backlight cover gt TT S Ll Ring Screws A Backlight S Touch Ring S Cable LCD Cable LCD Cable Y 4 Backlight EA Cable Figure 3 7 Removing the Monochrome Backlight Touch Screen Controller 11 Lift the backlight and backlight cable out of Card the LCD 12 Install the new backlight with the cable Digital routed as shown in Figure 3 7 Interface Cable 13 To remove the backlight from the color LCD remove the two screws from the backlight Figure 3 6 Removing the Tablet FRUs veel I L Cable Backlight Screws Figure 3 8 Removing the Color Backlight 14 Lift the backlight and backlight cable out of the LCD Chapter 3 Start Here for 4695 Problems 3 11 15 Install the new backlight with the cable ro
215. rinted on the POS printer if attached after POST If no test pattern is printed exchange the system board Exchange the POS display POS printer does not print a test pattern after POST This symptom applies only if a POS printer is attached Check that the power light on the front panel is ON Check that all memory modules and feature cards are installed correctly Listen for three beeps from the POS keyboard if attached after POST If you do not hear three beeps exchange the system board Check for an OK displayed on the POS display if attached after POST If OK is not displayed exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 Service the POS printer A beep sequence or a continuous beep occurs after POST See POST Beep Messages on page 2 5 for beep sequences Check that all memory modules and feature cards are installed correctly See POST Beep Messages on page 2 5 for explanation of POST messages and beep codes Chapter 2 Start Here for 4694 Problems 2 3 If the problem is Here s what to do A POST error message is displayed Go to POST Beep Messages on page 2 5 Diskette does not load Make sure you are using the correct type of diskette and that it is formatted correctly Ensure that the diskette is inserted into the drive correctly Try to read a known good diskette If it works the first diskette
216. rmine the one that failed See page 1 85 e If the problem persists after exchanging the modules exchange the terminal system board See page 1 86 Notes 1 Always switch Ready mode OFF when exchanging memory modules 2 Tests may deallocate defective memory After you exchange memory always run the tests to recognize the new memory module 00021nnn Explanation An unrecoverable memory error occurred in the first megabyte of memory User Response Make sure that the memory module is installed properly See Figure 1 11 on page 1 85 for location of memory modules If the module is installed correctly exchange the memory module See page 1 85 000225nn Explanation A memory module of the wrong type was detected User Response 1 Make sure that the memory modules installed are of the correct type for this terminal See the Store Systems Parts Catalog 2 Remove the memory modules one at a time until the problem goes away See page 1 85 When this happens either the last memory module removed or the terminal system board is failing Install a known good memory module of the correct type into the same connector If the problem persists exchange the terminal system board See page 1 86 000301nn and 000302nn Explanation A system unit keyboard error occurred User Response Switch Ready mode OFF and follow this list to isolate and correct the cause of the problem 1 Ensure the keyboard is attached to the Kybd
217. rocessor Jumper Figure Location 1 23 4693 Model 741 Password Jumper Password Figure Location 1 24 4693 Model 3W1 Password Jumper Chapter 2 Start Here for 4694 Problems DANGER lightning activity Never work on equipment or connect or disconnect signal cables during periods of CAUTION For your safety connect equipment requiring electrical power to a properly wired and grounded outlet Problems with the 4694 can be caused by both software errors or hardware failures This chapter contains troubleshooting information to help you determine the cause of a problem and how to solve it Use Table 2 1 to determine the page number to go to by cross referencing the task to be performed Table 2 1 4694 Task Information TASK Page Start 4694 Problem Determination 2 2 Look up a 4694 message or beep code 2 5 Look up a 4694 symptom 2 3 Run tests on a 4694 point of sale terminal 2 8 Remove and exchange a 4694 Model 001 004 or 024 FRU 2 11 Remove and exchange a 4694 Model 041 044 or 144 FRU 2 17 Perform a maintenance inspection B 1 Perform preventive maintenance C 1 Special tools you may need O Copyright IBM Corp 1993 1995 D 1 4694 Problem Determination Begin each service call by checking all items in the preliminary checklist If after performing all the steps a problem still exists see the 4694 Symptom
218. ror User Response Exchange the system board See page 3 42 2650009 Explanation Ethernet host bus interface error User Response Exchange the system board See page 3 42 2650010 Explanation Ethernet adapter not available for RPL User Response Exchange the system board See page 3 42 19990301 Explanation No boot device was found The diskette drive and the LAN adapter are failing The fixed disk is also failing if one is present User Response 1 Exchange the diskette drive See page 3 41 2 Exchange the fixed disk See page 3 40 3 Exchange the system board See page 3 42 19990303 Explanation A boot drive failure occurred User Response 1 Exchange the diskette drive if the system is trying to boot from a diskette See page 3 41 2 Exchange the fixed disk if the system is trying to boot from the fixed disk See page 3 40 19990305 Explanation No bootable media was found User Response Insert a bootable diskette install a boot record on the fixed disk or connect the system unit to a LAN that is configured to boot the 4695 Model 201 or Model 211 POST Beep Codes 4695 Models 201 and 211 Beep codes are sequences of tones that present hardware failures to the speaker For example beep code 2 1 4 a burst of two beeps a single beep and a burst of four beeps indicates a system board failure Beep codes are required anytime a failure is detected prior to initialization of the video subsystem Table 3 9 Page 1 of 2 B
219. rvice Manual for Point of Sale Input Output Devices and repair the cash drawer T4151 T4152 T4151 DISPLAY 4A DISPLAY CABLE OR SYSTEM UNIT IS FAILING Explanation The display test detected the display attached to socket 4A is failing User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T4152 DISPLAY 4A IS FAILING Explanation The display test detected that display 4A is failing User Response Exchange the display T4157 T4158 1 40 T4157 THE DISPLAY ON THE COMBINED KEYBOARD DISPLAY 5A THE CABLE OR THE SYSTEM UNIT IS FAILING Explanation The display test detected a combined keyboard display failure User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T4158 THE DISPLAY ON THE COMBINED KEYBOARD DISPLAY 5A IS FAILING Explanation The display test detected a combined keyboard display failure User Response See the Store Systems Hardware Service Manual for Point of Sale Input Output Devices and exchange the display in the Combined Keyboard Display attached to socket 5A 4693 4694 and 4695 Hardware Service Manual T4161 T5151 T4161 T4161 DISPLAY 4B 9A 9B 9C DISPLAY CABLE OR THE SYSTEM UNIT IS FAILING Explanation The display test detected the display attached to socket 4B 9A 9B or 9C is failing User Response Go to MAP 0110 Input Output I O Device Isolation on page 1 6 T4162 T4162 DISPLAY 4B 9A 9B 9C IS
220. ry Checklist on page 3 18 Diskette drive Make sure you are using the correct type of diskette and that it is formatted Make sure the diskette is inserted in the drive correctly Use a known good diskette If it works the first diskette might not be valid Boot terminals using the 4695 Service Diskette and run the diskette drive test Exchange the diskette drive cable Exchange the diskette drive Cannot send information write to a diskette or cannot format a diskette 3 20 Make sure the diskette is not write protected Use a known good diskette Boot the 4695 Service Diskette and run the diskette drive test Exchange the diskette drive cable Exchange the diskette drive 4693 4694 and 4695 Hardware Service Manual 101 161 Models 201 and 211 Several types of messages may be displayed POST messages occur immediately after powering ON Run time error messages may occur anytime during or after the boot load Test error messages and service diskette messages are displayed while using the service diskette POST beep codes occur during POST POST Messages Models 201 and 211 101 Explanation A timer tick interrupt failure occurred User Response Exchange the system board See page 3 42 102 Explanation A timer 2 test failure occurred User Response Exchange the system board See page 3 42 114 Explanation An option ROM checksum failure occurred User Response 1
221. s one at a time to see if the symptoms change When a terminal system board is exchanged and the error code or symptom remains the same remove the new system board and install the original back into the terminal 4 To disable the power on password move the password jumper to the unused position See 1 91 for jumper location 5 Model Numbers When this MAP discusses terminal models xx can be any number or letter Fixed Disk Mode Ready Activity Control Indicator Indicator Reset Switch Green Yellow Switch Ce Ool a e 1 12 13 4 System Board OK Indicator Green Over Current Indicator Yellow Power Supply OK Indicator Green Over Temperature Indicator Yellow Figure 1 1 Typical Operator Panel 4693 Models 421 and 321 do not have a Fixed Disk Activity Indicator Chapter 1 Start Here for 4693 Problems 1 3 MAP 0100 continued 001 Switch Ready mode OFF at the 4693 Switch POWER OFF at all external devices Make sure all cables and the AC power cord are connected properly and are not damaged Make sure there is no diskette in the diskette drive if terminal has a drive Make sure the video display if present has its brightness control set approximately in the middle position Press the Reset button on the operator panel When Reset is pressed storage retention is disabled
222. s device must accept any interference received including interference that may cause undesired operation Canada ICES Class A This class A digital apparatus meets the requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada United Kingdom Office of Telecommunications Statement of Compliance The United Kingdom Telecommunications Act 1984 This apparatus is approved under number NS G 1234 J 100003 for indirect connections to the public telecommunications systems in the United Kingdom General Safety Considerations The following general safety considerations should be observed whenever you work with electricity or with any electronic equipment DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety connect equipment requiring electrical power to a properly wired and grounded outlet The following general safety considerations should be observed whenever you work with a point of sale printer Contents ix CAUTION For safety when running the printer test make sure personal articles such as ties necklaces or bracelets do not get caught in the moving print head The following general consideration should be observed whenever you exchange batteries in a point of sale terminal Replaceable Lithi
223. se procedures provide step by step instructions for removing and replacing field replaceable units FRUs for the 4694 Models 001 004 and 024 For the procedures for 4694 Models 041 044 and 144 see 4694 Models 041 044 and 144 Removals and Replacements on page 2 17 These procedures are designed for a trained service person Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge between the part the product and the service person No damage occurs if the service person and the part being installed are at the same charge level ESD Damage Prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connector outside shells can also be used Handling Removed Cards Logic cards removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container Chapter 2 Start Here for 4694 Problems 2 11 Removing and Replacing the Covers 1 2 12 POWER OFF the 4694 and any attached devices t
224. sition it using the locating pins and holes To exchange the tablet FRUs reverse this procedure Note When replacing the tablet cover align the bottom edge first and then snap it together at the top edge Screws Cable E y 74 Po p m Backlight Figure 3 30 Removing the Color Backlight 3 38 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the 4695 LCD Backlight 10 4 in 1 Switch POWER OFF and disconnect the power cord from the electrical outlet before performing any of the removal and replacement procedures 2 Free the backlight wires from the retainer tabs See Figure 3 31 3 Pull the backlight latch outward and using your fingernail or a small screwdriver lift the backlight assembly up and out of the cavity in the display 4 Reverse this procedure to exchange the backlight making sure that the wires are properly routed between the retainer tabs Push latch Figure 3 31 Removing 10 4 inch Color Backlight Removing and Replacing the Top Cover Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page x 1 Turn the key to the manager s mode position fully counterclockwise to unlock the cover Note If no keylock is installed the blank lock insert must be removed and the lock assembly must be rotat
225. ssages Guide for instructions on how to request these exercisers Chapter 1 Start Here for 4693 Problems 1 67 Configuration Programs Summary There are several configuration programs available in the system programs Some are only available when a video display and an enhanced A N keyboard console are attached This is known as a video console Also some programs that deal specifically with the fixed disk and diskette drive are only available when running on a 4693 541 that has a fixed disk The configuration programs are View configuration Print configuration Change configuration Auto configuration Save configuration Restore configuration Set and view SCSI device configuration Running configuration should only be necessary when the options and devices attached to the terminal are changed Most of the time automatic configuration is all that is necessary View Configuration displays the current configuration data that is stored in NVRAM Print Configuration prints the same data that is displayed by View on the POS printer or parallel printer Change Configuration allows the user to select configuration options other than the defaults This function is limited when no video display is present Auto Configuration allows the user to configure the terminal and select the default options It requires very little manual intervention Save and Restore Configuration allows the user to backup save the configuration data to
226. ssistance RPL ROM ERR cccc RPL halted Explanation A fatal error from either the driver or the boot ROM occurred User Response Possible cccc error codes include BADA There is an error in the file data response from the server containing a locate or transfer address that is not valid e DExx There is an error from the driver HSM that issued a DOS interrupt function code xx that is not valid Contact your network administrator for assistance F 4 4693 4694 and 4695 Hardware Service Manual Index Numerics 4693 configuration 1 64 how to read POST messages 1 9 locations 1 77 logic tray 1 83 messages 1 8 operator panel 1 1 A 2 POST message index 1 10 power modes A 5 power supply 1 51 1 55 1 81 system maintenance C 1 problem determination 1 2 removals and replacements 1 77 retrieving network RPL messages 1 9 symptoms 1 47 tests 1 64 utilities 1 64 4694 configuration 2 9 locations 2 11 messages 2 5 preliminary checklist 2 2 problem determination 2 1 2 2 service diskette 2 8 symptoms 2 3 tests 2 8 utilities 2 9 4694 models 001 004 024 covers 2 12 diskette drive 2 13 fixed disk 2 13 memory modules 2 16 PCMCIA card 2 14 power supply 2 14 removals and replacements 2 11 riser card 2 14 terminal system board 2 15 VGA card 2 13 4694 models 041 044 covers 2 17 diskette drive 2 18 fixed disk 2 18 logic and power supply tray 2 17 memory modules 2 20 PCMCIA card
227. stions that appear After configuration the terminal restarts and loads the operating system To take an operating system program dump see the documentation for your operating system 1 76 4693 4694 and 4695 Hardware Service Manual 4693 Removals and Replacements Electrostatic Discharge ESD 2 0200000 2 1 78 Removing and Replacing the Front Panel 20 0000 eee 1 79 Removing and Replacing the Storage Retention Battery Pack 1 80 Removing and Replacing the Operator Panel Assembly 1 80 Removing and Replacing the Power Supply 0 200005002 eee 1 81 Removing and Replacing the Diskette Drive 0 0 0 o 1 82 Removing and Replacing the Cooling Fan and Plenum 2 02004 1 82 Removing and Replacing the Logic Tray o o e 1 83 Removing and Replacing the Fixed Disk Drive 0 0 00 000 eee eee 1 84 Removing and Replacing an Option Adapter 2 2 2 0 200000 0202 1 85 Removing and Replacing Memory Modules 2 00002 eee eee 1 85 Removing and Replacing the Terminal System Board 0 0 o e 1 86 Removing and Replacing the Speaker 0 0 o 1 86 Removing and Replacing the Rear Cover 0 e 1 86 Removing and Replacing the Rear Connector Panel 000000004 1 87 Removing and Replacing the Input Output Devices 0 0 0 e o 1
228. t ao e gt 0 I Engt J X y Figure E 4 NANPOS Keyboard Key Assignments Appendix E Collecting Vital Product Data for the 4693 E 3 Printing Vital Product Data Using the Reference Diskette Use this procedure to print the vital product data E 4 Use your store procedures to stop any application programs that are running on the 4693 Switching Ready mode OFF Switching Ready mode OFF at a 4693 affects operations at all point of sale terminals attached to it Switch Ready mode OFF at the 4693 Load the reference diskette See 4693 Configuration Tests and Utilities on page 1 64 Select START UTILITIES from the MAIN MENU 4693 4694 and 4695 Hardware Service Manual 5 Select ENTER PRINT VITAL PRODUCT DATA from the UTILITY MENU 6 Select PRINT VITAL PRODUCT DATA from MENU UTILITY 2 The vital product data is printed at the receipt station on the 4680 printer attached to the 4693 The vital product data is printed one item per line Each item represents a segment of the vital product data for the selected terminal The first four lines list Terminal type Terminal serial number EC number of the system board EC number of the power supply Appendix F IBM Wireless LAN Return Codes RC 0B Explanation The remote workstation is not able to communicate to the wireless network because the base station s signal strength is too low User Resp
229. tached to the selected terminal Chapter 3 Start Here for 4695 Problems 3 3 4695 Service Level Update Procedure When a Service Level Update Flash BIOS is required for the 4695 a service level package is supplied If power is interrupted during the Service Level Update the 4695 may not reboot successfully after power is restored This symptom usually appears as a blank display or a beep code To recover from this condition perform the following procedure 1 Switch POWER OFF 2 Disconnect the AC power cords from the rear connector panel and follow the instructions to remove the cover 3 See Figure 3 2 for the location of the Service Level Update Recovery Jumper Password Delete Jumper 4 The Service Level Update Recovery Jumper is connected between the center pin and one of the outside pins Move the jumper so that it is connected between the center pin and the pin on the opposite end from the one it is currently connected to The system detects the change during power up self test POST There is no need to move the jumper back to its original position Service Level Update 5 Follow the instructions to reinstall the cover Recovery Jumper then reboot the system using the Service Level Update Diskette Figure 3 2 Service Level Update Recovery Jumper and Password Jumper Removing the Power On Password Note This procedure should only be used when servicing a terminal that has an active unknown power on
230. ted on the 50 key keyboard 7 Point of sale printer 7 9A 9B and POS displays checkout scanner scale handheld bar code reader 9C 11 4693 Model xx2 terminal 11 Kybd 2233 System unit keyboard Aux Pointing device mouse LCD Flat panel display Video __ Video display E Parallel LA system unit printer Serial A inr A Asynchronous communications g Serial B JUL iu B Asynchronous communications Appendix A 4693 Hardware Overview A 3 Rear Connector Panels Video AC Power Outlet O O 3 4 5A 5B 9C 4 E 1 2 olo ar dl ar f c y die O E 3A 3B 4A 4B 9A 9B 11 O ar r ar r ar f ar r i fo k o Ji do o oq T l E Ansev b 0 GC CAC JEJE Do e ACin Jul nun aaa a ag SerialA SerialB Parallel Video Keyboard Auxiliary Typical 4693 PCMCIA Slots Power Connector 4694 Model 041 044 or 144 O PCMCIA SLOTS a Power aa fn A Connector es a a a m En MEE a O O C 4694 Model 001 004 or 024 ms Figure A 3 Typical Rear Connectors Some models do not have all the connector sockets shown
231. tem diskettes The restore function is used to copy all system programs from the system diskettes to the fixed disk system partition Since it erases any option files that have been added to the system partition since the last restore you may have to use the Update System Programs utility to copy the option diskettes to the system partition Restore creates a system partition if none is present when this utility is started from a reference diskette Note The 4693 has two fixed disk drive slots If only one drive is installed it must be located in the left slot and contains the system partition If two drives are present the one on the left side is always considered the first fixed disk drive and it contains the system partition Copy Option Diskette copies option files for an optional adapter to the reference and diagnostic diskettes or to the system partition If the reference diskette is loaded from the diskette drive the option files are copied from the option diskette to the appropriate reference or diagnostic diskette If the reference diskette is loaded from the system partition the option files are copied from the option diskette to the system partition Set Time and Date allows the user to set or change the current date and time in NVRAM Set Password allows the user to set or change the power on password When a power on password is active set the user must key in the password each time Ready mode is switched ON Set Keyboard R
232. tention battery pack or dummy battery pack on Model 202 must be connected to allow the power supply to output any voltages Use Table 1 1 to determine the page number to go to by cross referencing the task to be performed Table 1 1 Task Information Task Page Start 4693 problem determination 1 2 Look up a 4693 message 1 8 Look up a 4693 symptom 1 47 Load the 4693 system programs 1 71 Run tests on a 4693 point of sale terminal 1 75 Remove and replace a 4693 field replaceable unit FRU 1 77 Look up an I O device cable location A 1 Perform a maintenance inspection B 1 Perform preventive maintenance C 1 Special tools you may need D 1 Collect 4693 vital product data E 1 O Copyright IBM Corp 1993 1995 1 1 4693 Problem Determination Table 1 2 Start 4693 Problem Determination Condition Action You have one of these messages in the store controller system log or displayed at a store controller e Application program status xxx e Annn through Snnn e Wnnn e Xnnn e Ynnn e Znnn Follow the User Response for the message in 4693 Messages or the IBM 4690 Store System Messages Guide or the documentation for the application program Note In the xxx application program status message the xxx can be any characters The asterisk appears at the end of all these messages You have a Mnnnn message displayed Follow the User Response for the message at
233. terminals attached to it Copyright IBM Corp 1993 1995 2 3 Switch Ready mode OFF at the 4693 Load the reference diskette See 4693 Configuration Tests and Utilities on page 1 64 Select START UTILITIES from the MAIN MENU Select ENTER PRINT VITAL PRODUCT DATA from the UTILITY MENU Select ENTER VITAL PRODUCT DATA from MENU UTILITY 2 Note To bypass an entry press S2 or Enter on the enhanced A N keyboard The assignment of the alphabetic keys is shown on the following page Message T9801 displays Key in the 7 digit type and model number excluding the dash and then press S2 or Enter EXAMPLE 4693541 Message T9802 displays E 1 8 Key in the 7 digit serial number including the 10 Key in the EC number of the power supply dash and then press S2 or Enter installed in your system unit and then press EXAMPLE 23 12345 2 or Enter Note To print and review the data just entered see Printing Vital Product Data 9 Key in the EC number of the system board Using the Reference Diskette on page E 4 installed in your system unit and then press S2 or Enter Message T9804 displays Message T9803 displays S1 2 CTRL A F K P a V J B G L 7 8 9 R W C H M 4 5 6 S Xx poll N 1 2 3 T Y Jig Das
234. the corner of the chip away from the chip carrier socket 6 Repeat steps 4 and 5 on the opposite extraction slot and lift chip out of the chip carrier socket 7 Reassemble Video RAM Socket Figure 3 39 Video RAM Socket Location Chip Carrier Socket Figure 3 40 Video RAM Tool Chapter 3 Start Here for 4695 Problems 3 43 Installing the Expansion Feature 1 2 3 44 Remove the top cover See page 3 39 Plug the standoff into the feature card See Figure 3 41 Place the end of the feature card into the rear panel Align the connector with the socket on the system board Push down on the feature card to ensure the connector is securely attached to the system board Align the standoff with the hole in the system board and push down to snap it into place Loosen the diskette drive bracket screw and insert the ground wire between the screw and the bracket Tighten the screw Note A ground wire is not present on the 4695 Point of Sale Adapter Install the expansion feature controller cable See Figure 3 42 4693 4694 and 4695 Hardware Service Manual Expansion Feature Standoff Figure 3 41 Installing the Expansion Feature Figure 3 42 Installing the Controller Cable Jumper Information Figure 3 43 shows the system board jumper locations See Table 3 11 and Table 3 12 on page 3 46 for jumper descriptions Note The blowout in Figure 3 43 showing JP10 and J
235. the system partition or to a diskette This data can then be used to restore the configuration to a 4693 terminal Set and View SCSI Device Configuration allows the user to display the SCSI ID for each installed SCSI device The ID appears in a set of two numbers separated by a comma The first number is the assigned ID All fixed disks for the 4693 installed in the left side looking at the front are set to SCSI ID 6 An additional fixed disk on the right side of the logic tray if present is set to SCSI ID 5 1 68 4693 4694 and 4695 Hardware Service Manual Utility Programs Summary There are several utility programs available on the reference diskette Some are only available when a video display and an Enhanced A N keyboard console are attached This is known as a video console Also some of the utilities that deal specifically with the fixed disk and diskette drive are only available when running on a 4693 541 that has a fixed disk The utility programs are Backup and restore system programs Copy option diskette Set time and date Enter print vital product data Display revision level Update system programs Set password Set keyboard rate Set startup sequence Display NVRAM error log Display memory map Vital product data Backup and Restore System Programs Model 541 The backup function of this utility is used to copy the system programs from the system partition to diskettes or to create backup copies of the original sys
236. the 4693 xx1 NVRAM is corrupted This message can be caused by system software or by a failing terminal system board Power On Self Test POST attempts to correct this condition automatically User Response 1 Load the system programs See Loading the System Programs on page 1 71 and Utilities Procedure Using System Programs on page 1 75 2 Select START CONFIGURATION from the MAIN MENU 3 Select AUTO CONFIGURATION from the CONFIGURATION MENU 4 Follow the instructions on the display e f the problem persists exchange the 4693 xx1 terminal system board See page 1 86 Chapter 1 Start Here for 4693 Problems 1 19 00638000 010008nn and 010009nn 00638000 Explanation The 4693 xx2 terminal NVRAM data is corrupted POST attempts to correct this condition automatically User Response If the problem persists exchange the 4693 xx2 terminal system board See page 1 86 0064nnnn Explanation An Ethernet adapter error occurred Note Error codes 006418nn through 006424nn can be caused by a loose or improper LAN cable connection or by activity on a live network User Response Verify the LAN cable connection or termination and retry the test If the error continues see Ethernet Messages on page 1 25 or exchange the Ethernet adapter See page 1 85 0086010n to 0086020n Explanation A pointing device mouse error occurred User Response Exchange the pointing device mouse 008603nn and 008604nn Expla
237. the Clutch o e ee ee 3 12 Removing the 4695 from the Counter o 3 13 Closing the Rear Door ee 3 13 4695 Models 002 and 012 Connector Panel 0 0 o 3 13 Removing and Replacing the Interface Card and Shield 0 3 14 Removing and Replacing the Pedestal Stand 0 000 eee ee 3 14 Removing and Replacing the Rear Door 0 00 00 3 15 Removing and Replacing the Customer Display 0 000000 02 o 3 16 Removing Replacing and Cleaning the Customer Display Lens 3 16 Removing and Replacing the MSR 2 2 0 2 000 2 3 17 Problem Determination 4695 Models 201 and 211 2 2 ee ee 3 18 Preliminary Checklist ovas er 2o8 end eo de PERE OE eRe be eas 3 18 Symptom Table 4695 Models 201 and 211 0 00000 2 ee 3 19 Mod ls 201 and 211 ne pies Seated eo et ee De ee ee eed ee ee 3 21 POST Messages Models 201 and 211 aaau aaa a 3 21 POST Beep Codes 4695 Models 201 and 211 ee 3 26 Run time Error Messages 4695 Models 201 and 211 2 2 22 2 3 27 Test Error Messages 4695 Models 201 and 211 2 3 28 Service Diskette Messages Models 201 and 211 o 00 002 3 32 Rear Connector Panel 4695 Models 201 and 211 0 0 0 o 3 34 Contents V Front Panel 4695 Models 201 and 211 aaa o
238. the problem 1 Reboot the terminal and retry the operation 2 Exchange the display cable Chapter 1 Start Here for 4693 Problems 1 37 M1110 M5610 3 Exchange the display 4 Exchange the rear connector panel See page 1 87 M1110 M1110 THE CONFIGURATION PROGRAM CANNOT EXECUTE NOTIFY YOUR SYSTEM COORDINATOR Explanation The configuration program has detected an unrecoverable error User Response Contact the system coordinator M2000 M2000 4693 xx1 DRIVER COMMAND FAILED FOR THE xxxxxxxx DRIVER Explanation xxxxxxxx is the name of the driver related to this error 1 The POSCONFG COM file on the reference diskette or system partition is bad 2 The named device driver file is bad 3 The device associated with the named driver is failing 4 There are incompatible features installed two devices answering to the same device channel address User Response e Exchange the device associated with the named driver e If the problem persists try using a new reference diskette or restore the system partition using a known good reference diskette M2001 M2001 4693 xx2 DRIVER COMMAND FAILED FOR THE xxxxxxxx DRIVER Explanation xxxxxxxx is the name of the driver related to this error 1 The POSCONFG COM file on the reference diskette or system partition is bad 2 The named device driver file is bad 3 The device associated with the named driver is failing 4 There are incompatible features installed two devi
239. tion is to be performed as part of any alterations and attachments review on any IBM product presently on lease rental maintenance agreement or per call service by IBM If the inspection indicates the level of safeness of the IBM product is unacceptable it must be brought up to an acceptable level Maintenance Checklist for the 4693 Note All non IBM devices and attachments must be removed from the 4693 unit before conducting the maintenance checklist See the Hardware Service Manual for Point of Sale Input Output Devices e Switch Ready mode OFF e Disconnect the AC power cord from the wall receptacle e Remove the front panel See page 1 79 e Check the AC power cord for the following 1 Use a meter to measure third wire ground continuity for 0 1 ohms or less between the external ground pin and the frame of the power supply Access the power supply frame at the rear near the fuse 2 The AC power cord should not be frayed or damaged e Check for non IBM alterations If any are present has R009 non IBM Alterations Attachments Survey been completed e Check for damaged or missing insulation on wires e Check for exposed electrical connections or terminals e Check for the presence and condition of the following safety labels 1 The safety label on the outside surface of the video display if present should read Hazardous voltage Do not remove this cover No serviceable parts inside 2 Rechargeable battery labels should read
240. top of the connector See Figure 1 9 Set the power supply on its side with the plenum facing upward Remove the plenum by pulling or prying outward on the two plenum release tabs until the plenum is disengaged from the power supply Remove the fan from the plenum by prying the fan release tabs on the bottom of the plenum away from the fan housing until the fan can be removed To exchange the cooling fan and plenum reverse this procedure Note Make sure that the air flow arrows on the plenum and fan are pointing in the same direction a y Fan Connector Figure Fan Release Tabs 1 9 Fan Remove and Replace Removing and Replacing the Logic Tray Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 1 78 Note If your terminal is attached to a store loop or PC baseband network removing the logic tray may interrupt loop or network communications Store loop Disconnect the store loop cable at the store loop receptacle at the wall receptacle or at the wiring panel before disconnecting from the adapter PC network baseband Connect the baseband cables to the wrap plug after disconnecting from the adapter Ethernet and token ring These adapters should not require a wrap plug Check with the network administrator for any restrictions 1 Disconnect any cables attached t
241. tors are not normal follow the actions for the indicator that is not in a normal condition Ensure that indicator 2 is ON If indicator 2 is not ON follow the action for indicator 2 is OFF Switch Ready mode OFF and press the Reset Switch on the operator panel Switch Ready mode ON and look for POST error codes If any errors are displayed go to 4693 Messages on page 1 8 If this is a Model 3W1 and the video display is blank make sure that the memory modules are plugged properly If this is a model that has a fixed disk or diskette drive make sure that the cables are connected properly Exchange the terminal system board See page 1 86 If the failure persists after exchanging the system board other possible causes include e Fixed disk drive and cable e Diskette drive and cable e Optional adapters e Rear connector panel 4693 4694 and 4695 Hardware Service Manual Table 1 5 Page 3 of 3 Operator Panel Indicators INDICATOR SWITCH ACTIONS Indicator 2 power supply OK is OFF 1 2 Look at indicators 3 and 4 If either is ON use the actions described for that symptom Ensure that the terminal is connected to a known good AC power source Ensure that the storage retention battery pack or dummy battery pack on Model xx2 is connected properly Press the Mode Control Switch If indicator 2 is still OFF but the Ready Indicator is ON exchange the operator panel See page 1 80 If indicato
242. tte and run system unit tests to test the SCSI fixed disk See Test Procedure Using System Programs on page 1 75 If the problem persists exchange the SCSI fixed disk drive See page 1 84 0265nnnn Explanation An Ethernet error occurred User Response Exchange the terminal system board See page 1 86 02nnnnmn not listed above Explanation A SCSI device error was detected User Response Run the system unit tests to test the SCSI device See Test Procedure Using System Programs on page 1 75 If the problem persists see the documentation that came with the SCSI adapter or contact your store support personnel 199900n5 Explanation The reference diskette recovery was prevented User Response 1 Switch Ready mode OFF 2 Move the power on password jumper to the other position to disable the password See page 1 91 Load the backup reference diskette and run system unit tests to test the system board and system unit devices See Test Procedure Using System Programs on page 1 75 If no system unit errors are detected exchange the SCSI fixed disk drive See page 1 84 ar OQ Exchange the terminal system board See page 1 86 1999001n through 1999009n Explanation A problem exists with the fixed disk initial machine load IML record User Response The user response for this error is only valid when running the system from the fixed disk Update the system partition using the system
243. ture perform these steps in reverse order 3 54 4693 4694 and 4695 Hardware Service Manual Running Setup 4695 Models 201 and 211 The basic input output system BIOS configuration of each 4695 can be customized for the hardware and features installed There is a ROM based setup utility in each 4695 Model 201 and 211 to perform this function The setup utility is initiated by operator intervention during power on self test POST To start the setup utility perform the following steps 1 Switch POWER ON at the 4695 and look for F1 to appear in the upper right hand corner of the touch display 2 fa PC type keyboard is attached press the F1 key on the keyboard If no PC type keyboard is attached touch F1 on the display Note You must press the F1 key or touch F1 on the display while it is visible on the display The MAIN MENU appears when POST is complete If the MAIN MENU does not appear you must use a Setup diskette to run the Setup utility Go to 4695 Setup Diskette on page 3 56 3 The MAIN MENU is e System Setup e Fixed Disk Setup e Device Channel Setup e Ethernet Setup e Change Password e Boot Options e System Summary e Save Settings e Restore Settings e Load Default Settings e Exit Setup 4 At the MAIN MENU select LOAD DEFAULT SETTINGS 5 Make the desired selections from each of the first five menu items You can make changes to any of the fields that have square brackets around their values Fie
244. ubricate the ends of the shaft with grease part number 93F0415 Perform the above steps in reverse order Note When installing or exchanging the gears the orientation of the gears is important The orientation marks on each of the two gears must be facing to the right side See Removing and Replacing the Upper Wedge on page 3 50 Latch Spring Figure 3 48 Removing the Tablet Latch Part 2 Chapter 3 Start Here for 4695 Problems 3 51 Removing and Replacing the Front Door 1 With your fingers at both sides of the front door swing the door out and downward until it unsnaps 2 To exchange the front door snap the door onto the front panel Removing and Replacing the Rear Door 1 Remove the top cover See 3 39 2 If a customer display is attached disconnect it from the rear connector panel socket 4 3 Placing your fingers on each side of the rear door pull the tabs that hold the rear door to the system unit outward then remove the rear door Tabs LE Ya Figure 3 49 Removing the Rear Door 3 52 4693 4694 and 4695 Hardware Service Manual Removing and Replacing the Customer Display 1 Open the rear door 2 Unplug the customer display cable from the rear connector panel socket 4 3 Disengage the snaps on the sides of the customer display from inside the rear door and remove the customer display from the 4695 4 Unplug the customer display cable from the customer display 5 To e
245. um Battery inside system unit Non replaceable Lithium Battery inside adapter Nickel Cadmium Batteries Some Point of Sale products contain a nickel cadmium battery The battery must be recycled or disposed of properly Recycling facilities may not be available in your area In the United States of America IBM has established a collection process for reuse recycling or proper disposal of used IBM nickel cadmium batteries and battery packs For information on proper disposal of the nickel cadmium batteries in this product please contact IBM at 1 800 426 4333 Please have the IBM part listed on the battery available prior to your call For information on disposal of nickel cadmium batteries outside the United States contact your local waste disposal facility Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level ESD Damage Prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connecto
246. ure 2 2 Atthe same time slide the file bucket to the rear until the bucket clears the guides 5 Once the guides have been cleared lift the file bucket up and out of the chassis 6 Remove the four screws that retain the drive in the file bucket and slide the drive out 7 To exchange the drive reverse this procedure Diskette Drive Screwdriver Guides File Bucket Figure 2 2 Diskette and Fixed Disk Drive Removing and Replacing the VGA Card Attention Establish personal grounding before touching this unit See Electrostatic Discharge ESD on page 2 11 1 Remove the covers See page 2 12 2 Remove any feature cards 3 Remove the two screws that hold the central spline and remove it 4 If the PCMCIA card is present remove the mounting screw 5 Remove the riser card and PCMCIA card if present together from the system board 6 Disconnect the VGA cable from the VGA card 7 Lift and remove the VGA card from the system board 8 To exchange the VGA card reverse this procedure VGA Card Figure 2 3 VGA Card Removal Chapter 2 Start Here for 4694 Problems 2 13 Removing and Replacing the Power Supply 1 Remove the covers See page 2 12 2 Take note of the location of all power supply cables that connect to the drives and to the system board and disconnect them 3 Remove the two screws that attach the front cover assembly to the chassis 4 Tilt the cover assembly at a 30 de
247. uted underneath the tabs as shown in Figure 3 8 16 To remove the tablet rear cover remove the two screws that fasten the rear cover to the clutch using an allen wrench See Figure 3 9 for the location of the screws 17 Perform the above steps in reverse order to exchange with new parts Note Exchange the tablet cover with the bottom edge down first then the top edge Removing and Replacing the Digital Interface Cable 1 Remove the 4695 from the counter See page 3 13 2 Remove the two screws that fasten the tablet rear cover to the clutch using an allen wrench and remove the tablet Screws cay La i Figure 3 9 Removing the Tablet 3 Unplug the digital interface cable from the tablet 4 Unplug the digital interface cable from the touch screen controller card See Removing and Replacing the Interface Card and Shield on page 3 14 3 12 4693 4694 and 4695 Hardware Service Manual 5 Pull the digital interface cable all the way through the pedestal and remove the cable 6 To exchange the digital interface cable route the connector side ways through the cable opening in the pedestal Route the slack in the digital interface cable inside the pedestal Removing and Replacing the Clutch 1 Tilt the tablet so that you have access to the clutch 2 Remove the two allen head screws from the back of the tablet and remov
248. ve See page 3 41 3 Exchange the system board See page 3 42 3 28 4693 4694 and 4695 Hardware Service Manual 631 Error cause undetermined Explanation A diskette drive test error occurred User Response 1 Exchange the diskette drive cable See page 3 41 2 Exchange the diskette drive See page 3 41 3 Exchange the system board See page 3 42 645 No index pulse Explanation A diskette drive test error occurred User Response 1 Exchange the diskette drive cable See page 3 41 2 Exchange the diskette drive See page 3 41 3 Exchange the system board See page 3 42 648 Format test failed Explanation A diskette drive test error occurred User Response 1 Use a known good diskette 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 649 An incorrect media type is in the drive Explanation A diskette drive test error occurred User Response 1 Use a known good 1 or 2 MB diskette 2 Exchange the diskette drive See page 3 41 650 No media is detected in the drive Explanation A diskette drive test error occurred User Response 1 Ensure that the diskette is installed correctly 2 Exchange the diskette drive cable See page 3 41 3 Exchange the diskette drive See page 3 41 4 Exchange the system board See page 3 42 Chapter 3 Start Here for 4695 Problems 3 29 Address m
249. ve the LCD If you have a color LCD remove the ground strap See Figure 3 28 7 If you have a 9 5 in color LCD continue at step 10 on page 3 38 To remove the backlight from a monochrome LCD remove the three screws from the backlight cover If you have a 10 4 in color LCD see Removing and Replacing the 4695 LCD Backlight 10 4 in on page 3 38 Insert Ground Strap Here Color LCD Touch Screen Controller Card Ground Strap Figure 3 28 Removing the Ground Strap 8 Lift the backlight and backlight cable out of the LCD 9 Install the new backlight with the cable routed as shown in Figure 3 29 Continue at step 13 on page 3 38 d E To Screws Backlight a o Cable o W Figure 3 29 Removing the Monochrome Backlight Chapter 3 Start Here for 4695 Problems 3 37 10 11 12 13 14 15 To remove the backlight from the color display remove the two screws from the backlight cover Lift the backlight and backlight cable out of the display Install the new backlight with the cable routed underneath the tabs as shown in Figure 3 30 If you have an MSR installed remove the MSR See Removing and Replacing the MSR on page 3 17 To remove the touch screen controller card disconnect the remaining digital interface cable from the card and unlatch the snap at the left side of the card When exchanging the card po
250. video POST failure occurred Ensure that the memory modules are connected correctly Beep 1 1 1 and securely immediately after powering ON e If the memory modules are connected OK exchange the system board See page 2 15 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 e Exchange the memory modules See page 2 16 for Models 001 004 or 024 or see page 2 20 for Models 041 044 or 144 Beep 3 4 1 VGA card not found 2 6 4693 4694 and 4695 Hardware Service Manual e f a video display is attached ensure that a VGA card is present See Figure 2 3 on page 2 13 e If a video display is attached and the VGA card is present exchange the VGA card See page 2 13 for Models 001 004 or 024 e If no video display is attached you must run configuration to remove VGA from the configuration record If the message is Description Here s what to do Stops with U001 displayed on POS display Display is not communicating on device channel Ensure that the memory modules are connected correctly and securely POWER OFF then ON and listen for beep s at the completion of POST A single beep indicates a successful completion No beep s or more than one indicates a failure If a failure is indicated see 4694 Symptom Table on page 2 3 Disconnect all POS devices except the display one at a time to determine if one is causing the failure Exchange the system board See page
251. xample when the 4695 Point of Sale Adapter is installed in a 4694 system unit use the 4694 service diskette to configure and test it The 4695 Service Diskette menus are dynamic and change depending upon the configuration Therefore what you see on your 4695 may be somewhat different than what you see here The following illustrates the flow of the menus MAIN MENU SYSTEM TEST MENU TEST MENU gt POINT OF SALE DEVICE TESTS VIEW CONFIGURATION RUN POS DEVICE TESTS BACKUP RESTORE CMOS RAM PLANAR TEST QUIT CPU SUB SYSTEM TEST SYSTEM MEMORY TEST RS232 PORT TEST PARALLEL PORT TEST VIDEO DISPLAY TEST DISKETTE DRIVE TEST FIXED DISK DRIVE TEST E IMBEDDED ETHERNET TESTS TOUCH DISPLAY TERMINAL 1 DEVICE CHANNEL TEST PCMCIA SUB SYSTEM TEST TOUCH DISPLAY TERMINAL 3 ENHANCED A N KYBD TERMINAL 0 QUIT MOUSE PORT TEST our UNIT KEYLOCK TEST UIT m SYSTEM CONSOLE MENU MONO LCD DISPLAY TERMINAL 1 VFD 2 DISPLAY TERMINAL 1 COLOR LCD DISPLAY TERMINAL 3 OR DISPLAY TERMINAL 3 1 n TERMINAL TEST MENU RUN TERMINAL 1 TESTS RUN TERMINAL 3 TESTS QUIT m SYSTEM CONSOLE MENU MOD 2 PRINTER TERMINAL 1 MOD 4 PRINTER TERMINAL 2 Figure 3 1 4695 Service Diskette Menus 3 2 4693 4694 and 4695 Hardware Service Manual DEVICE TEST MENU TOUCH SCREEN CALIBRATION TOUCH SCREEN TEST KEYBOARD TEST MSR TEST QUIT A
252. xchange the customer display perform the above steps in reverse order See Figure 3 50 Ensure that the customer display cable is routed as shown in Figure 3 51 4 Figure 3 50 Installing the Customer Display _ A 7 MA 7 Figure 3 51 Routing the Customer Display Cable Removing Replacing and Cleaning the Customer Display Lens 1 2 Remove the customer display from the rear door See page 3 52 Using a small flat blade screwdriver and starting at the top edge of the display pry at the points indicated in Figure 3 52 to release the lens frame Attention Do not spray cleaning solution into the display Use a soft cloth dampened with a mild cleaning solution to clean the display glass and the lens To remove the lens from the frame for replacement flex the frame outward as shown by the arrows and snap the lens out Place the replacement lens into the frame from the outside and snap it into position in the frame Snap the frame onto the display starting at the bottom edge Install the customer display into the rear door Figure 3 52 Removing the Frame and Lens Removing and Replacing the Lithium Battery CAUTION Replaceable lithium batteries Do not open throw in fire recharge or short circuit Replace only with the sam
253. y clockwise 11 Position the flag assembly and lock gear as shown in Figure 3 45 12 Rotate the keylock counterclockwise enough to fasten the flag assembly into place with the clip Note The clip goes between the lock spacer and the flag assembly 13 Reinstall the front panel front cover and the top cover 3 48 4693 4694 and 4695 Hardware Service Manual Lock Spacer Clip Flag Assembly Lock Gear Lock Gear Flag Assembly Spacer AN Rear View Figure 3 45 Lock Assembly Removing and Replacing a Lock Insert 1 2 To remove the lock insert place the brass installation removal key fully into the lock Gently pull the brass key The brass key and the lock insert comes out of the lock cylinder together Pressing downward or sideways on the brass key as you pull makes it easier for the lock insert to come out along with the brass key To exchange the lock insert place the aligner into the empty lock cylinder and gently turn the aligner until you feel it go into the slot at the bottom of the lock cylinder Turn the aligner so that the arrow points in the direction shown Aligner 5 6 7 10 11 Remove the aligner Remove the keys that came with the lock insert Place the brass installation removal key fully into the lock insert Hold the lock and brass key so that the key po
254. y another diskette If failure continues see the User Response for 0006nnnn 0006nnnn Explanation A 4693 diskette drive error occurred while trying to load programs from the diskette User Response 1 Load the system programs from the fixed disk See Loading the System Programs on page 1 71 and Test Procedure Using System Programs on page 1 75 2 Run system unit tests to test the diskette drive e f an error is detected follow the displayed instructions e f no error is detected try using a different diskette to load programs e f the problem persists exchange the diskette drive See page 1 82 0007nnnn Explanation A math coprocessor or system board error occurred User Response 1 Exchange the math coprocessor module on the terminal system board 2 Exchange the terminal system board See page 1 86 001101nn to 001102nn Explanation A terminal system board asynchronous port error occurred User Response 1 Switch Ready mode OFF 2 Disconnect the cables attached to the SERIAL A and SERIAL B socket 3 Switch Ready mode ON Chapter 1 Start Here for 4693 Problems 1 17 001701nn through 001718nn 0037nnnn e If the problem is corrected by disconnecting the cables switch Ready mode OFF and reconnect the devices that were attached to SERIAL A and SERIAL B one at a time until the failing device is determined e If the problem is not corrected by disconnecting the cables exchange the terminal system board S
255. y of keyboards 5A Any keyboard in the RPOS family of keyboards 5B Alphanumeric display 4A Alphanumeric display 4B 9A 9B 9C Display in the combined keyboard display 5A Display in the combined keyboard display 5B Shopper display 4A Shopper display 4B 9A 9B 9C Character graphics display 4A Character graphics display 4B 9A 9B 9C Point of sale printer Model 1 or 2 7 Point of sale printer Model 3 or 4 7 Fiscal point of sale printer Model 2A 7 Fiscal point of sale printer Model 3A 7 Keyboard or single track MSR 5A Keyboard or single track MSR 5B Dual track MSR or low profile dual track MSR 5A Dual track MSR or low profile dual track MSR 5B 3 track MSR 5A 3 track MSR 5B Point of sale scanner 4B 9A 9B 9C IBM Bar Code Reader Totals retention system board Cash drawer 3A or 3B RS232 Serial A RS232 Serial B Scale 9C External device 4693 4694 and 4695 Hardware Service Manual 6390 to 63F7 6390 to 63F7 6390 to 63F7 Explanation A satellite 4693 Model xx2 point of sale device indicated by this message number is configured but not responding User Response Make sure that the satellite terminal has its Mode Indicator ON and that it is connected to the 4693 master terminal with cable 11 Make sure that the device that corresponds to the 63xx message identified in the following list is attached and powered ON If any identified device is not attached or has
256. y parameters CMOSETUP Using the Setup Diskette There are two situations where a 4695 Setup Diskette may be used 1 For 4695s where the Setup utility cannot be initiated from the PC type keyboard or touch display a setup diskette is required to perform Setup This is typically done at the time of installation or after a failing system board has been exchanged The Setup diskette is prepared at a PC or terminal that has a PC type keyboard attached It is used to boot the keyboardless 4695 and setup is performed automatically 2 If all 4695s in a store are to be configured the same way a setup diskette can be created at a central site and then distributed to the store at installation time Rather than performing manual setup on each 4695 you simply use the setup diskette to boot each 4695 and it is automatically configured The setup diskette can be used in any 4695 Model 201 or 211 whether it has a PC type keyboard or not Chapter 3 Start Here for 4695 Problems 3 57 3 58 4693 4694 and 4695 Hardware Service Manual Appendix A 4693 Hardware Overview Front and Rear Views of the IBM 4693 2 aa A 2 sockets and DeVICES a i gima feb Sek Oe eet SG amp Ook Se o ORY Ae ds Hows A 3 Rear Connector Panels ce a aw chat wed a E At oa Be ee A 4 Description of 4693 Power Modes 2 00 0c A 5 OM seeds bts Aol ee Blea wo shee A Bake Ba fests A et Roe of pt Lies de Bonn Sate A 5 O san torts he eae Py ant dd ot Gy
257. y to you References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only IBM s product program or service may be used Any functionally equivalent product program or service that does not infringe any of IBM s intellectual property rights may be used instead of the IBM product program or service Evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the user s responsibility IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood NY 10594 USA Trademarks The following terms used in this publication are trademarks of the IBM Corporation in the United States of America or other countries or both IBM Micro Channel Sure Point Touch Screen Windows is a trademark of Microsoft Corporation PC Direct is a trademark of Ziff Communications Company and is used by IBM Corporation under license UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited Other company produ

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