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HP Stream Notebook PC 13 Maintenance and Service

1. Spare part Description number 836872 271 Keyboard top cover with touchpad for use in horizon blue models in Romania includes keyboard cable 836872 281 Keyboard top cover with touchpad for use in horizon blue models in Thailand includes keyboard cable 836872 291 Keyboard top cover with touchpad for use in horizon blue models in Japan includes keyboard cable 836872 A41 Keyboard top cover with touchpad for use in horizon blue models in Belgium includes keyboard cable 836872 AB1 Keyboard top cover with touchpad for use in horizon blue models in Taiwan includes keyboard cable 836872 AD1 Keyboard top cover with touchpad for use in horizon blue models in South Korea includes keyboard cable 836872 B31 Keyboard top cover with touchpad for use in horizon blue models internationally includes keyboard cable 836872 BA1 Keyboard top cover with touchpad for use in horizon blue models in Slovenia includes keyboard cable 836872 BB1 Keyboard top cover with touchpad for use in horizon blue models in Israel includes keyboard cable 836872 BG1 Keyboard top cover with touchpad for use in horizon blue models in Switzerland includes keyboard cable 836872 DB1 Keyboard top cover with touchpad for use in horizon blue models in Canada includes keyboard cable 836872 DH1 Keyboard top cover with touchpad for use in horizon blue models in Denmark Finland and Norway includes keyboard cable 836872 FL1 Keyboard to
2. Item Component Spare part number Equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC 792785 501 hard drive and the Windows 8 1 Standard operating system Equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC 792785 001 hard drive and Windows 7 or a non Windows operating system Equipped with an Intel Celeron N3050 processor with 2 GB system memory 32 GB eMMC 830639 601 hard drive and the Windows 8 1 or Windows 10 operating system Equipped with an Intel Celeron N3050 processor with 2 GB system memory 32 GB eMMC 830639 001 hard drive and Windows 7 or a non Windows operating system 10 USB card reader board includes cable For use in models without WWAN 792778 001 For use in models with WWAN 792769 001 11 Speakers include left and right speakers and cables 792784 001 12 Power connector cable includes tape 796086 001 13 Base enclosure For use in blue non touch screen models without WWAN 792763 001 For use in blue non touch screen models with WWAN 792764 001 For use in magenta models without a touch screen and without WWAN 792765 001 For use in magenta models without a touch screen and with WWAN 792766 001 For use in magenta models with a touch screen 792770 001 For use in blue touch screen models without WWAN 798213 001 For use in horizon blue touch screen models with WWAN 798214 001 For use in cobalt blue non touch screen mode
3. ecce eee eee e e eee ee eee e esee ee e eeeue 25 DESIT SA 25 Service considerations recreo dee eae epe re een aanaeio arnee E asiera a Neat pen ceae spodsecctacdassccvecetedeeseteassatestes 25 PUAStIC Pa tS e 25 Cables and connectors leslie eeeeeee seen etes te stes tn stet te sns te thes netnst sinet rst n sine th etre tnn ne 25 Grounding guidelirigs 3 ite E tree tenete c Erie es terii iain erattu cases ven eg rn eben EE 26 Electrostatic discharge damage eee eseese esee esee ee nene nn nnns nnns nnns nns tras nn sss snas 26 Packaging and transporting guidelines sscesscsscssscsscessssessssseeessesesessesseesseeeees 27 Workstation guidelines 1 sese see esee ee eene 27 5 Removal and replacement procedures for Authorized Service Provider parts eere 29 Component replacement procedures cscesccssesscesscsseessesssesseseesseeseesecsseeseesseesseeseceseeseesaeeseeseeeseeeseesaeessessees 29 Keyboard top COVEN torte trece E T AES 29 Ud aeustseseereuts 35 Mes 36 LED mE 37 WWAN GPS modu le 5 Stes treaties eres side cese ai esas resa toe dte SE See ESEE ER DRR
4. Category Description Non Touch touch Product Name HP Stream Notebook PC 13 v v Processor Intel Bay Trail M v V Intel Celeron N2840 2 16 GHz turbo up to 2 58 GHz 1333 MHz 1 MB L2 cache Dual Core Intel Braswell v Intel Celeron N3050 1 6 GHz turbo up to 2 16 GHz 1600 MHz 2 MB L2 cache Dual Core Chipset Intel Bay Trail M SoC Vv V Intel Braswell SoC v Graphics Internal Graphics Intel HD Graphics v v Support for DX11 HD decode and HDMI Support for DX12 HD decode and HDMI Braswell processors only v Panel All displays 16 9 ultra wide aspect ratio v v 13 3 in 1368x768 AntiGlare high definition HD light emitting diode LED low voltage V V differential signalling LVDS flat 3 6 mm 200 nits Touch screen with flush glass multitouch enabled V Support LVDS as default co layout with eDP1 3 v v Memory On board system memory DDR3L 1600MHz support Supports up to 4 GB maximum on board system memory Vv Supports up to 2 GB maximum on board system memory Vv Hard drive Support for on board eMMC drives v v 64 GB v 32 GB v v Optical drive External 9 5 mm tray load SATA USB DVD RW DL SuperMulti Drive V V Audio and video Webcam HP TrueVision HD fixed no tilt with activity light 1280x720 by 30 frames V vV per second Dual digital microphones with appropriate echo cancellation and noise suppression software DTS Studio Sound Dual speakers Wireless Integrated wireless local area network WLAN options by way of wireless m
5. 71 Restore and recovery e ERR Eee FREE e c eue aab en une E EE ed etin e tpi n dies 71 Recovering using HP Recovery Manager eeeeeseee esses eese eene senes tn sete ttn stas sensisse tasses sena 72 What you need to know before you get Started eese 72 Using the HP Recovery partition select models only eese 73 Using HP Recovery media to recover sccsccsscessessessscssesseesseessesseessesseesnesseessesseeeseees 73 Changing the computer boot order ccsccsscsssesseeseesseeeeesseeeeessesesseeeseeseesssessessseeees 73 Removing the HP Recovery partition select models only sssss 74 10 Backing up restoring and recovering in Windows 10 1 ee ee eee LLL eese ee eere eene eene eene eee e enne ee ee eaau 75 Creating recovery media and backups eei esee eese ee eene eene nn nnns nnns nn sense nass tassa setas tasa snis is snas sns 75 Creating HP Recovery media select products only ccscsssesssessesessesessecessesessesessescssesesseseeeeees 75 Using De EROR e 76 Restore and recovery sccsccesesscesssssessscssecsecsssessessscsseessesssessecsesseecsecsscasessessssssesseeseesaeeseesseeeseeasesseeeeesessseeseeass 77 vi Recovering using HP Recovery Manager ssccssccssscessccssecssecsseeeseee
6. Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 29 Remove the power button board 1 Position the keyboard top cover upside down 2 Remove the PM2 0x2 0 broad head screw 1 that secures the power button board to the keyboard top cover 3 Liftthe board to disengage it from the posts built into the top cover 2 and then remove the board 3 se E d Reverse this procedure to install the power button board 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts WLAN module Description Spare part number Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter 753076 005 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter 753077 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi Bluetooth 4 0 Combo Adapter 784638 005 Broadcom BCM43142 802 11 b g n 1x1 Wi Fi BT4 0 M 2 Combo Adapter 792608 005 Intel Dual Band Wireless AC 3165 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 806723 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the govern
7. Power 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm and 45 W HP Smart adapter non V V requirements PFC RC 3 wire 4 5 mm 3 cell 37 WHr 3 25 AHr Li ion battery Security Kensington Lock slot V V Support for Trust Platfom Module TPM 2 0 except for the People s Republic of China and Russia Operating Microsoft Windows 8 1 with Bing and one year of Office 365 Personal V system Microsoft Windows 8 1 with Bing V Microsoft Windows 8 1 with one year of Office 365 Personal V V Microsoft Windows 8 1 V V 2 Chapter 1 Product description Category Description Non touch Windows 10 Home Step up NB Entry ML Compact Vv Windows 10 Home with OneDrive Entry NB ML Compact Windows 10 Home with Office365 Personal Entry NB ML Compact Windows 10 Home Value NB EM SL Compact Windows 10 Home with OneDrive Entry NB EM SL Compact Windows 10 Home with Office365 Personal Entry NB EM SL Compact Windows 10 Home CH SL Compact CPPP Windows 10 Home Value NB CH SL Compact Touch Serviceability End user replaceable parts v AC adapter SIM card 2 External component identification Front Item Component Description 1 Internal microphones 2 Record sound 2 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 3 Mute light e Amber Computer sound is off e Off Computer sound is on 4 TouchPad zone Reads your finger gestures to move the po
8. Spare part Description number 830646 131 Keyboard top cover with touchpad for use in cobalt blue models in Portugal includes keyboard cable 830646 141 Keyboard top cover with touchpad for use in cobalt blue models in Turkey includes keyboard cable 830646 151 Keyboard top cover with touchpad for use in cobalt blue models in Greece includes keyboard cable 830646 161 Keyboard top cover with touchpad for use in cobalt blue models in Latin America includes keyboard cable 830646 171 Keyboard top cover with touchpad for use in cobalt blue models in Saudi Arabia includes keyboard cable 830646 211 Keyboard top cover with touchpad for use in cobalt blue models in Hungary includes keyboard cable 830646 251 Keyboard top cover with touchpad for use in cobalt blue models in Russia includes keyboard cable 830646 261 Keyboard top cover with touchpad for use in cobalt blue models in Bulgaria includes keyboard cable 830646 271 Keyboard top cover with touchpad for use in cobalt blue models in Romania includes keyboard cable 830646 281 Keyboard top cover with touchpad for use in cobalt blue models in Thailand includes keyboard cable 830646 291 Keyboard top cover with touchpad for use in cobalt blue models in Japan includes keyboard cable 830646 A41 Keyboard top cover with touchpad for use in cobalt blue models in Belgium includes keyboard cable 830646 AB1 Keyboard top cover with touchpad for use in cobalt blue models in Taiwan includes keyboard cable
9. Component replacement procedures 39 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle te e A NOTE Ifthe WLAN antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module 40 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Battery Description Spare part number Battery 3 cell 37 WHr 3 25 AHr Li ion includes cable 787521 005 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system n Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 29 Remove the battery 1 Remove the eight PM2 0x3 0 screws 1 that secure the battery to the bottom cover 2 Liftthe battery from the computer 2 Reverse this procedure to install the battery Component replacement procedures 41 USB card reader board Description Spare part number USB card reader board for use in models without WWAN includes cable
10. Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Z IMPORTANT Not all methods are available on all products Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information see the Get started app A Select the Start button and then select the Get started app If you need to correct a problem with a preinstalled application or driver use the Reinstall drivers and or applications option select products only of HP Recovery Manager to reinstall the individual application or driver A Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 77 If you have not already created recovery media see Creating HP Recovery media select products only on page 75 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information s
11. 792791 DB1 Keyboard top cover does not include touchpad for use in horizon blue models in Canada includes keyboard cable 792791 DH1 Keyboard top cover does not include touchpad for use in horizon blue models in Denmark Finland and Norway includes keyboard cable 792791 FL1 Keyboard top cover does not include touchpad for use in horizon blue models in the Czech Republic and Slovakia includes keyboard cable 792792 001 Keyboard top cover for use in magenta models in the United States includes keyboard cable 792792 031 Keyboard top cover for use in magenta models in the United Kingdom and Singapore includes keyboard cable 792792 041 Keyboard top cover for use in magenta models in Germany includes keyboard cable 792792 051 Keyboard top cover for use in magenta models in France includes keyboard cable 792792 061 Keyboard top cover for use in magenta models in Italy includes keyboard cable 792792 071 Keyboard top cover for use in magenta models in Spain includes keyboard cable 792792 131 Keyboard top cover for use in magenta models in Portugal includes keyboard cable 792792 141 Keyboard top cover for use in magenta models in Turkey includes keyboard cable 792792 151 Keyboard top cover for use in magenta models in Greece includes keyboard cable 792792 161 Keyboard top cover for use in magenta models in Latin America includes keyboard cable 792792 171 Keyboard top cover for use in magenta models in Saudi Arabia includes
12. Follow the on screen instructions 78 Chapter 10 Backing up restoring and recovering in Windows 10 Changing the computer boot order If your computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive To change the boot order iy IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached A Turnonor restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards A Turnonor restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition So before you remove the Recove
13. J jacks audio in 6 audio out 6 headphone 6 microphone 6 K keyboard top cover removal 29 spare part numbers 10 18 19 20 21 22 23 24 29 Index 85 keys Windows 4 L labels Bluetooth 8 regulatory 8 serialnumber 8 service 8 wireless certification 8 WLAN 8 left side components 6 lights AC adapter 7 mute 4 power 7 webcam 5 M memory card reader 6 memory product description 1 microphone location 4 product description 1 microphone jack 6 minimized image recovery 73 78 minimized image creating 72 77 modelname 1 mute light 4 0 operating system product description 2 optical drive product description 1 spare part number 15 16 original system recovery 72 77 P packaging guidelines 27 plastic parts service considerations 25 ports HDMI 6 product description 2 USB2 0 6 7 power button 4 power button board removal 36 spare part number power connector 7 10 17 36 86 Index power connector cable removal 61 spare part number 11 20 61 power cord set requirements 82 spare part numbers 16 powerlight 7 power requirements product description 2 processor product description 1 product description audio 1 chipset 1 display panel 1 external media cards 2 graphics 1 hard drive 1 memory 1 microphone 1 operating system 2 opticaldrive 1 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 3 video 1 wireless 1 productname 1 product name
14. Starting Setup Utility BIOS 63 1 From the Start screen type support and then select the HP Support Assistant app From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 ClickUpdates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer or From the Windows desktop right click the Start button and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path yo
15. and Slovakia For use in Denmark Finland 836873 DH1 For use in Slovenia 836873 BA1 and Norway For use in France 836873 051 For use in South Korea 836873 AD1 For use in Germany 836873 041 For use in Spain 836873 071 For use in Greece 836873 151 For use in Switzerland 836873 BG1 For use in Hungary 836873 211 For use in Taiwan 836873 AD1 For use in Israel 836873 BB1 For use in Thailand 836873 281 For use in Italy 836873 061 For use in Turkey 836873 141 For use in Latin America 836873 161 For use in the United Kingdom 836873 031 and Singapore For use in Japan 836873 291 For use in the United States 836873 001 For use in the Netherlands 836873 B31 Does not include touchpad for use in horizon blue models For use in Belgium 792791 A41 For use in Portugal 792791 131 For use in Bulgaria 792791 261 For use in Romania 792791 271 For use in Canada 792791 DB1 For use in Russia 792791 251 For use in the Czech Republic 792791 FL1 For use in Saudi Arabia 792791 171 and Slovakia For use in Denmark Finland 792791 DH1 For use in Slovenia 792791 BA1 and Norway For use in France 792791 051 For use in South Korea 792791 AD1 For use in Germany 792791 041 For use in Spain 792791 071 For use in Greece 792791 151 For use in Switzerland 792791 BG1 For use in Hungary 792791 211 For use in Taiwan 792791 AD1 For use in Israel 792791 BB1 For use in Thailand 792791 281 For use in Italy 792791 061 For use in Turkey 792791 141 For use in Latin America 792791 161 For use in th
16. 73 3 Follow the on screen instructions Changing the computer boot order If your computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive Restore andrecovery 73 To change the boot order 1 Insert the HP Recovery media 2 Start Computer Setup A Turnonor restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 70 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen
17. 830646 AD1 Keyboard top cover with touchpad for use in cobalt blue models in South Korea includes keyboard cable 830646 B31 Keyboard top cover with touchpad for use in cobalt blue models internationally includes keyboard cable 830646 BA1 Keyboard top cover with touchpad for use in cobalt blue models in Slovenia includes keyboard cable 830646 BB1 Keyboard top cover with touchpad for use in cobalt blue models in Israel includes keyboard cable 830646 BG1 Keyboard top cover with touchpad for use in cobalt blue models in Switzerland includes keyboard cable 830646 DB1 Keyboard top cover with touchpad for use in cobalt blue models in Canada includes keyboard cable 830646 DH1 Keyboard top cover with touchpad for use in cobalt blue models in Denmark Finland and Norway includes keyboard cable 830646 FL1 Keyboard top cover with touchpad for use in cobalt blue models in the Czech Republic and Slovakia includes keyboard cable 830647 001 Keyboard top cover with touchpad for use in purple models in the United States includes keyboard cable 830647 031 Keyboard top cover with touchpad for use in purple models in the United Kingdom and Singapore includes keyboard cable 830647 041 Keyboard top cover with touchpad for use in purple models in Germany includes keyboard cable 830647 051 Keyboard top cover with touchpad for use in purple models in France includes keyboard cable 830647 061 Keyboard top cover with touchpad for use in purple models in Italy in
18. Numbers booklet included with the computer You can also find contact information on the HP website Go to http www hp com support select your country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media o The creation process can take an hour or more Do not interrupt the creation process o If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue To create HP Recovery media iy IMPORTANT Fora tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Create recovery media and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 77 Using Windows tools You can create recovery media system restore points and backups of personal information using Windows tools A NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default For more information and steps see the Get started app A Select the Start button and then select the Get started app Chapter 10 Backing up restoring and recovering in Windows 10
19. board includes cable 792777 001 5 Battery 3 cell 37 WHr 3 25 AHr Li ion includes cable 787521 005 6 Heat sink includes thermal cloth For use in models with Bay Trail Celeron N2840 processors 792773 001 For use in models with Braswell Celeron N3050 processors 832476 001 7 WLAN module Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter 753076 005 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter 753077 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi Bluetooth 4 0 Combo Adapter 784638 005 Broadcom BCM43142 802 11 b g n 1x1 Wi Fi BT4 0 M 2 Combo Adapter 792608 005 Intel Dual Band Wireless AC 3165 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 806723 005 8 WWAN GPS module HP hs3110 HSPA Mobile Broadband Module 748599 005 HP hs3114 HSPA Mobile Broadband Module 748600 005 9 System board includes a graphics subsystem with UMA memory thermal grease and thermal pads Equipped with an Intel Celeron N2840 processor with 2 GB system memory 64 GB eMMC 792786 501 hard drive and the Windows 8 1 Standard operating system Equipped with an Intel Celeron N2840 processor with 2 GB system memory 64 GB eMMC 792786 001 hard drive and Windows 7 or a non Windows operating system Equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC 792785 601 hard drive and the Windows 8 1 Professional or Windows 10 operating system 10 Chapter 3 Illustrated parts catalog
20. can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Tools required 25 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the tablet when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you a
21. cover see Keyboard top cover on page 29 5 Remove the battery see Battery on page 41 Remove the heat sink 1 Remove the two Phillips PM2 0x2 0 screws 1 that secure the heat sink to the system board 2 Lift the heat sink off the system board 2 A NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed Thermal material is used on the processor 1 and the heat sink section 2 that services it Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Reverse this procedure to install the heat sink Component replacement procedures 45 System board 46 Description Equipped with an Intel Celeron N2840 processor with 2 GB system memory 64 GB eMMC hard drive and the Windows 8 1 Standard operating system includes thermal grease and thermal pads Spare part number 792786 501 Equipped with an Intel Celeron N2840 processor with 2 GB system memory 64 GB eMMC hard drive and Windows 7 or a non Windows operating system includes thermal grease and thermal pads Equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC hard drive and the Windows 8 1 Professional or Windows 10 operating system includes thermal grease and thermal pads 792786 001 792785 601 Equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC hard drive a
22. in magenta models 792760 001 For use in horizon blue models 792761 001 For use in cobalt blue models 830640 001 For use in violet purple models 830641 001 Display assembly components non touchscreen 13 Display assembly components touch screen Item Description Spare part number 1 Display panel assembly includes bezel and Mylar screw covers For use in horizon blue models 792780 001 For use in orchid magenta models 792781 001 2 Display bezel screw covers The display bezel screw covers are included in all display spare part kits 3 Webcam microphone module includes Mylar screw covers 792793 001 4 Display panel cable includes Mylar screw covers For use in touch screen models without WWAN 792772 001 14 Chapter 3 Illustrated parts catalog Item Description Spare part number For use in touch screen models with WWAN 798216 001 5 Display Hinge Kit includes left and right display hinges 792775 001 6 Antenna Kit includes wireless antenna cable transceiver Mylar screw covers and screws WLAN 792758 001 WWAN 792757 001 7 Display back cover includes Mylar screw covers and screws For use in horizon blue models 792759 001 For use in orchid magenta models 792762 001 Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm 714657 001 45 W HP Smart adapter no
23. is off or in Hibernation turn the computer on and then shut it down through the operating system M Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 29 5 Remove the battery see Battery on page 41 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the speakers to the bottom cover 3 Liftthe speakers from the computer 3 Reverse this procedure to install the speakers Component replacement procedures 43 44 Heat sink Description Spare part number Heat sink for use with Bay Trail Celeron N2840 processors includes thermal cloth 792773 001 Heat sink for use with Braswell Celeron N3050 processors includes thermal cloth 832476 001 Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top
24. top cover 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts TouchPad Description Spare part number TouchPad for use in models without WWAN includes cable 795911 001 TouchPad for use in models with WWAN includes cable 792776 001 TouchPad cable 838683 001 Before removing the TouchPad follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 29 Remove the TouchPad 1 Position the keyboard top cover upside down with the front toward you 2 Remove the two Philllips PM2 0x2 0 broad head screws 1 that secure the TouchPad to the keyboard top cover E NOTE When removing the TouchPad make sure the cable is released through the opening in the keyboard top cover 3 Remove the TouchPad and cable 2 by releasing them downward 3 from the top surface of the keyboard top cover Reverse this procedure to install the TouchPad Component replacement procedures 35 Power button board Description Spare part number Power button board includes cable 792777 001 Before removing the power button board follow these steps
25. 61 001 Horizon blue models 830640 001 Cobalt blue models 830641 001 Violet purple models 9 If it is necessary to replace the display hinges a Remove the four Phillips PM2 5x3 0 broad head screws 1 that secure the display hinges to the display back cover b Remove the two Phillips PM2 0x2 5 screws 2 on the bottom of the hinges and the two Phillips PM2 0x2 5 screws 3 at the top of the hinges that secure the hinges to the display back cover 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts c Remove the display hinges 4 The display hinges are included in the Display Hinge Kit spare part number 792774 001 for models without a touch screen E 10 If it is necessary to replace the display panel cable a Release the display panel cable from the retention clips 1 and channel built into the display back cover Component replacement procedures 53 b Remove the display panel cable 2 The display panel cable includes the webcam microphone module cable and is available using the following spare part numbers 792771 001 Models without a touch screen and without WWAN 798215 001 Models without a touch screen and with WWAN 11 Ifit is necessary to replace the WLAN antenna cable and transceiver a Detach the antenna transceivers 1 from the display back cover The transceivers are attached to the display back cover with double sided adhesive b Release the shiel
26. 791 041 Keyboard top cover does not include touchpad for use in horizon blue models in Germany includes keyboard cable 792791 051 Keyboard top cover does not include touchpad for use in horizon blue models in France includes keyboard cable 792791 061 Keyboard top cover does not include touchpad for use in horizon blue models in Italy includes keyboard cable 792791 071 Keyboard top cover does not include touchpad for use in horizon blue models in Spain includes keyboard cable 792791 131 Keyboard top cover does not include touchpad for use in horizon blue models in Portugal includes keyboard cable 792791 141 Keyboard top cover does not include touchpad for use in horizon blue models in Turkey includes keyboard cable 792791 151 Keyboard top cover does not include touchpad for use in horizon blue models in Greece includes keyboard cable 792791 161 Keyboard top cover does not include touchpad for use in horizon blue models in Latin America includes keyboard cable 792791 171 Keyboard top cover does not include touchpad for use in horizon blue models in Saudi Arabia includes keyboard cable 792791 211 Keyboard top cover does not include touchpad for use in horizon blue models in Hungary includes keyboard cable 792791 251 Keyboard top cover does not include touchpad for use in horizon blue models in Russia includes keyboard cable 792791 261 Keyboard top cover does not include touchpad for use in horizon blue mo
27. 792778 001 USB card reader board for use in models with WWAN includes cable 792769 001 Before removing the USB card reader board follow these steps won 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the keyboard top cover see Keyboard top cover on page 29 Remove the battery see Battery on page 41 Remove the WWAN GPS module see WWAN GPS module on page 39 Remove the USB card reader board ie a S Disconnect the cable from the system board 1 Remove the three Phillips PM2 0x3 0 screws 2 that secure the USB card reader board to the computer Rotate left side of board up and pull it toward the left to remove it from connectors and then remove the board from the computer 3 Reverse this procedure to install the USB card reader board 42 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Speakers Description Spare part number Speakers include left and right speakers and cables 792784 001 Before removing the speakers follow these steps 1 Shut down the computer If you are unsure whether the computer
28. Creating HP Recovery media select products only on page 75 If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP Restore andrecovery 77 website Go to http www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery options E NOTE Only the options available for your computer display when you start the recovery process e SystemRecovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the ne
29. Eden 39 src 41 USB card reader Board teet tree ree cen corel reta Renee peu o dee eec ee ERR 42 Speak6ES nie cn hd ec iS e vae deed eae eet du Eee epu ac et edes dave decus sue eee EH pedet 43 As SHIN ERE 44 EV IRL 46 Display assembly non touch screen models eese eene nn eee ennnn nnne 48 Display assembly touch screen models eee seeeeee eene en nt en enne nn tnnt nnn 56 P werconnector CAD c 61 6 Using Setup Utility BIOS in Windows 8 1 sssssssssssesccccccccccccccccccccccccssssssssssssssssssssssssccccecececssccccees 63 Starting Setup Utility BIOS cs eesesssssssscsescssssesesssessesescsesessesssesessecesssessesesesessssacsesestencasseseeseacseseeneasacseats 63 EROS Hn 63 Determining the BIOS Version csccssessessssssssssesssssesscessesseesesseessecseseeeaeeseesseesseseseeeesteseesenesases 63 Downloading a BIOS update scscsscsssesscsseessessesssesseessesssessessseseeesseseeseeseesseseessseeseeseesseesseeass 63 7 Using Setup Utility BIOS jn Windaws 10 ccsssicisscxssssssasessccssssccsssecseessseeessscatessiaiesateasasadaarseascasssscsnieosenseaun
30. HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required e Tocreate recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e fyour computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Besurethat the computer is connected to AC power before you begin creating the recovery media e Thecreation process can take an hour or more Do not interrupt the creation process e fnecessary you can exit the progra
31. HP Stream Notebook PC 13 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 2015 HP Development Company L P Bluetooth is a trademark owned by its proprietor and used by HP under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition September 2015 First Edition November 2014 Document Part Number 793463 002 For any further information or to request a full refund of the computer please contact your local point of sale the seller Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Soft
32. Remove the system board 1 Disconnect the following cables from the system board 1 Display cable 2 Power connector cable 3 USB card reader board cable 4 Speaker cable Chapter 5 Removal and replacement procedures for Authorized Service Provider parts a hs Per 2 Remove the five Phillips PM2 0x2 0 broad head screws 1 that secure the system board to the bottom cover 3 Liftthe right side of the system board 2 and then pull the system board toward the right to remove it from the computer 3 Reverse this procedure to install the system board Component replacement procedures 47 Display assembly non touch screen models A NOTE The display assembly is spared at the subcomponent level only For display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 29 Disconnect the battery cable from the system board see Battery on page 41 Remove the display assembly T 2 6 Disconnect the display cable from the system bo
33. al Band Wireless AC 3160 802 11 ac 1x1 WiFi Bluetooth 4 0 Combo Adapter 787521 005 3 cell 37 WHr 3 25 AHr Li ion battery includes cable 792608 005 Broadcom BCM43142 802 11 b g n 1x1 Wi Fi BT4 0 M 2 Combo Adapter 792757 001 WWAN antenna Kit includes wireless antenna cable transceiver Mylar screw covers and screws 792758 001 WLAN antenna Kit includes wireless antenna cable transceiver Mylar screw covers and screws 792759 001 Display back cover for use in horizon blue models with a touch screen includes Mylar screw covers and screws 792760 001 Display back cover for use in magenta models without a touch screen includes Mylar screw covers and screws 792761 001 Display back cover for use in horizon blue models without a touch screen includes Mylar screw covers and screws 792762 001 Display back cover for use in orchid magenta models with a touch screen includes Mylar screw covers and screws 792763 001 Base enclosure for use in blue non touch screen models without WWAN 792764 001 Base enclosure for use in blue non touch screen models with WWAN 792765 001 Base enclosure for use in magenta models without a touch screen and without WWAN 792766 001 Base enclosure for use in magenta models without a touch screen and with WWAN 792767 001 Display bezel for use in horizon blue models includes screws 792768 001 Display bezel for use in magenta models includes screws 792769 001 USB card reader board for use in models with WWAN inc
34. and number computer 8 R rearcomponents 7 recover options 71 77 recovery discs 71 73 76 78 HP Recovery Manager 72 77 media 73 78 starting 73 78 supported discs 71 76 system 72 77 USB flash drive 73 78 using HP Recovery media 71 76 recovery media creating 70 75 creating using HP Recovery Manager 71 76 recovery partition removing 74 79 regulatory information regulatory label 8 wireless certification labels 8 removal replacement procedures 29 right side components 7 Rubber Feet Kit spare part number 16 Rubber Kit spare part number 11 17 S Screw Kit spare part number security cableslot 6 security product description 2 serial number 8 serial number computer 8 service considerations cables 25 connectors 25 plastic parts 25 service labels locating 8 serviceability product description 3 SIM slot identifying 7 16 17 speakers location 7 removal 43 spare part number 11 17 43 specifications display 69 supported discs recovery 71 76 system board removal 46 spare part numbers system recovery 72 77 system restore point creating 71 76 system restore point creating 70 75 18 20 46 T tools required 25 TouchPad removal 35 spare part number 35 TouchPad cable spare part number 10 17 20 10 24 35 TouchPad zone 4 transporting guidelines 27 traveling with the computer 8 U USB 2 0 port 7 USB 3 0 port 6 USB card reader board removal 42 spare part number 11 17 42 V
35. ard 1 Disconnect the WLAN and WWAN GPS antenna cables 2 from the terminals on the WLAN and WWAN GPS modules Release the display panel cable and the wireless antenna cables from the routing channels and clips 3 built into the bottom cover Remove the four Phillips PM2 5x4 5 screws 4 that secure the display assembly to the bottom cover Remove the display assembly 5 If it is necessary to replace the display back cover or any of the display assembly internal components a Remove the display bezel screw covers 1 48 Chapter5 Removal and replacement procedures for Authorized Service Provider parts b Remove the two Phillips PM2 0x3 0 screws 2 that secure the bezel to the display assembly 32 Ef NOTE The screw covers may be difficult to remove If you need to replace the covers they are available in the Rubber Kit spare part number 792782 001 for horizon blue and orchid magenta models or 830713 001 for cobalt blue and violet purple models c Flexthe inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display back cover d Remove the display bezel 4 The display bezel is available using spare part number 792768 001 for magenta models 792767 001 for horizon blue models 830644 001 for cobalt blue models and 830645 001 for purple models Component replacement procedures 49 7 If itis necessary
36. ard top cover with touchpad for use in purple models in Belgium includes keyboard cable 830647 AB1 Keyboard top cover with touchpad for use in purple models in Taiwan includes keyboard cable 830647 AD1 Keyboard top cover with touchpad for use in purple models in South Korea includes keyboard cable 830647 B31 Keyboard top cover with touchpad for use in purple models internationally includes keyboard cable 830647 BA1 Keyboard top cover with touchpad for use in purple models in Slovenia includes keyboard cable 830647 BB1 Keyboard top cover with touchpad for use in purple models in Israel includes keyboard cable 830647 BG1 Keyboard top cover with touchpad for use in purple models in Switzerland includes keyboard cable 830647 DB1 Keyboard top cover with touchpad for use in purple models in Canada includes keyboard cable 830647 DH1 Keyboard top cover with touchpad for use in purple models in Denmark Finland and Norway includes keyboard cable 830647 FL1 Keyboard top cover with touchpad for use in purple models in the Czech Republic and Slovakia includes keyboard cable 830713 001 Rubber Kit for use in cobalt blue and violet purple models 832476 001 Heat sink for use with Braswell Celeron N3050 processors includes thermal cloth 836872 001 Keyboard top cover with touchpad for use in horizon blue models in the United States includes keyboard cable 836872 031 Keyboard top cover with touchpad for use in horizon blue models in the Uni
37. ations 25 chipset product description 1 components display 4 leftside 6 rear 7 right side 7 computer major components 9 specifications 68 connectors service considerations 25 D display assembly removal 48 56 spare partnumbers 12 14 display back cover spare part number 13 15 17 display bezel removal 48 56 spare part number 49 57 Display Hinge Kit spare part number 13 15 17 53 59 display panel product description 1 removal 50 spare part number 52 display panel cable removal 53 59 spare part number 20 54 60 display specifications 69 display exterior components 4 DVD RW DL SuperMulti Drive spare part number 15 16 12 17 20 13 14 17 13 14 17 E electrostatic discharge 26 equipment guidelines 28 external media cards product description 2 F feet removal 32 G GPS module removal 39 spare partnumbers 39 graphics product description 1 grounding guidelines 26 guidelines equipment 28 grounding 26 packaging 27 transporting 27 workstation 27 H hard drive product description 1 HDMI port 6 HDMI to VGA adapter spare part number 15 16 headphone jack 6 heat sink removal 44 spare part number hinge removal 52 58 Spare part number 53 59 HP PC Hardware Diagnostics UEFI using 80 HP Recovery Manager correcting boot problems 73 79 starting 73 78 HP Recovery media creating 70 75 recovery 73 78 HP Recovery partition recovery 73 78 removing 74 79 10 17 44 13 15 17
38. back cover with double sided adhesive b Release the shielding tape 2 that secures the antenna cables to the display back cover 60 Chapter5 Removal and replacement procedures for Authorized Service Provider parts c Release the antenna cables from the retention clips 2 and channel built into the top edge and right side of the display back cover The antenna cables and transceivers are included in the WLAN Antenna Kit spare part number 792758 001 and WWAN Antenna Kit spare part number 792757 001 Reverse this procedure to reassemble and install the display assembly Power connector cable Description Spare part number Power connector cable includes tape 796086 001 Before removing the power connector cable follow these steps T won 95 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the keyboard top cover see Keyboard top cover on page 29 Disconnect the battery cable from the system board see Battery on page 41 Remove the display assembly see Display assembly non touch screen models on page 48 or Display assembly touch screen models on page 56 Remov
39. ce 830647 051 For use in South Korea 830647 AD1 For use in Germany 830647 041 For use in Spain 830647 071 For use in Greece 830647 151 For use in Switzerland 830647 BG1 For use in Hungary 830647 211 For use in Taiwan 830647 AD1 For use in Israel 830647 BB1 For use in Thailand 830647 281 For use in Italy 830647 061 For use in Turkey 830647 141 For use in Latin America 830647 161 For use in the United Kingdom 830647 031 and Singapore For use in Japan 830647 291 For use in the United States 830647 001 For use in the Netherlands 830647 B31 Before removing the disassembling follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer A NOTE When replacing the keyboard top cover be sure that the TouchPad assembly see TouchPad on page 35 and power button board see Power button board on page 36 are removed from the defective keyboard top cover and installed on the replacement keyboard top cover Remove the keyboard top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the four larger computer feet 1 from the corners of the computer bottom 4 Remove the two smaller computer rear feet 2 from near the rear corn
40. ces and the approval markings for the countries or regions in which the devices have been approved for use 8 Chapter 2 External component identification 3 Illustrated parts catalog A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components Computer major components 9 Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly components non touch screen on page 12 2 TouchPad includes cable For use in models without WWAN 795911 001 For use in models with WWAN 792776 001 TouchPad cable 838683 001 3 Keyboard top cover includes keyboard cable For a list of keyboard country codes see Keyboard top cover on page 29 or Sequential part number listing on page 16 Orchid magenta models does not include touchpad 792792 xxx Horizon blue models does not include touchpad 792791 xxx Cobalt blue models includes touchpad 830646 xxx Violet purple models includes touchpad 830647 xxx Horizon blue models includes touchpad 836872 xxx Orchid magenta models includes touchpad 836873 xxx 4 Power button
41. ceseese 65 Startirig Setup Utility BIOS 5 2 orici oorr rera oorr sansdinacdvonsitaeacsisviordascscdeaacaeotabiacassastiestactsbaciaeses 65 Updating Setup Utility BIOS esssssesesessssseccsssessesesssesessesesessssesesesesssseseseseeeseaeseseescaeseseeseaeaesecseaeensenes 65 Determining the BIOS Version c ccssesscessssscessesecessesseesseseeesseseeesseseeseseeseeseessesseesesseeeeesesssneeeses 65 Downloading a BIOS update sccsscsscsssessessessessesssecseeseesssessesseesseesseseeeueceesssecsessnesseeeseseeeneeaes 66 Synchronizing a tablet and keyboard select products only sscecssesssscsssscssesessssessesessecessesessesesscsesseaeseees 67 eS rlepnrpipn meeeldeeee dee TH R 68 Computer specifications i er iei citet rete here eic gue ee Ree e EHE riran i Y ERR P Es Pe Eee E RR eee EORR ye cts 68 33 8 cm 13 3 in HD display specifications ccccccsessssecssesessesessesessessssesessessssessecessesessecessesessesesseaessenesees 69 9 Backing up restoring and recovering in Windows 8 1 1 LLeeee Le LLL Le esee e ecce eee eene eene eene e ene ee euu 70 Creating recovery media and backups eiiis see eee eene en enne nnns nn sna sentita setas inse ta seas esas sis stas nns 70 Creating HP Recovery media select models only eese eene tenerent 70 Using Ie ERro m
42. cludes keyboard cable 830647 071 Keyboard top cover with touchpad for use in purple models in Spain includes keyboard cable 830647 131 Keyboard top cover with touchpad for use in purple models in Portugal includes keyboard cable 830647 141 Keyboard top cover with touchpad for use in purple models in Turkey includes keyboard cable 830647 151 Keyboard top cover with touchpad for use in purple models in Greece includes keyboard cable 830647 161 Keyboard top cover with touchpad for use in purple models in Latin America includes keyboard cable 830647 171 Keyboard top cover with touchpad for use in purple models in Saudi Arabia includes keyboard cable Sequential part number listing 21 Spare part Description number 830647 211 Keyboard top cover with touchpad for use in purple models in Hungary includes keyboard cable 830647 251 Keyboard top cover with touchpad for use in purple models in Russia includes keyboard cable 830647 261 Keyboard top cover with touchpad for use in purple models in Bulgaria includes keyboard cable 830647 271 Keyboard top cover with touchpad for use in purple models in Romania includes keyboard cable 830647 281 Keyboard top cover with touchpad for use in purple models in Thailand includes keyboard cable 830647 291 Keyboard top cover with touchpad for use in purple models in Japan includes keyboard cable 830647 A41 Keybo
43. ctory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 72 e Onselect models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 74 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 70 What you need to know before you get started 72 e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer iy IMPORTANT Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media select models only
44. d by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 28 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Authorized Service Provider parts A NOTE Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty A NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 8 for details ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 52 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Keyboard top cover For use in country or region Spare part number For use in country or region Spare part number Does not include t
45. de cannot access Setup Utility e Computers or tablets with keyboards A Turn on or restart the computer quickly press esc and then press f10 e Tablets without keyboards 1 Turnonorrestart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 Updating Setup Utility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version information also known as ROM date and System BIOS 1 Type support in the taskbar search box and then select the HP Support Assistant app Starting Setup Utility BIOS 65 66 Click the question mark icon in the taskbar 2 Select My PC and then select Specifications or A Use Setup Utility BIOS To use Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 65 2 Select Main select System Information and then make note of the BIOS version 3 Select Exit select No and then follow the on screen instructions To check for later BIOS ve
46. dels in Bulgaria includes keyboard cable 792791 271 Keyboard top cover does not include touchpad for use in horizon blue models in Romania includes keyboard cable 792791 281 Keyboard top cover does not include touchpad for use in horizon blue models in Thailand includes keyboard cable 792791 291 Keyboard top cover does not include touchpad for use in horizon blue models in Japan includes keyboard cable 792791 A41 Keyboard top cover does not include touchpad for use in horizon blue models in Belgium includes keyboard cable Chapter 3 Illustrated parts catalog Spare part Description number 792791 AB1 Keyboard top cover does not include touchpad for use in horizon blue models in Taiwan includes keyboard cable 792791 AD1 Keyboard top cover does not include touchpad for use in horizon blue models in South Korea includes keyboard cable 792791 B31 Keyboard top cover does not include touchpad for use in horizon blue models internationally includes keyboard cable 792791 BA1 Keyboard top cover does not include touchpad for use in horizon blue models in Slovenia includes keyboard cable 792791 BB1 Keyboard top cover does not include touchpad for use in horizon blue models in Israel includes keyboard cable 792791 BG1 Keyboard top cover does not include touchpad for use in horizon blue models in Switzerland includes keyboard cable
47. ding tape 2 that secures the antenna cables to the display back cover 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts c Release the antenna cables from the retention clips 2 and channel built into the top edge and right side of the display back cover The antenna cables and transceivers are included in the WLAN Antenna Kit spare part number 792758 001 and WWAN Antenna Kit spare part number 792757 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 55 Display assembly touch screen models A NOTE The display assembly is spared at the subcomponent level only For display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 29 Disconnect the battery cable from the system board see Battery on page 41 Remove the display assembly T 2 6 Disconnect the display cable from the system board 1 Disconnect the WLAN and WWAN GPS antenna cables 2 from the
48. e United Kingdom 792791 031 and Singapore For use in Japan 792791 291 For use in the United States 792791 001 For use in the Netherlands 792791 B31 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts For use in country or region Spare part number For use in country or region Spare part number Includes touchpad for use in horizon blue models For use in Belgium 836872 A41 For use in Portugal 836872 131 For use in Bulgaria 836872 261 For use in Romania 836872 271 For use in Canada 836872 DB1 For use in Russia 836872 251 For use in the Czech Republic 836872 FL1 For use in Saudi Arabia 836872 171 and Slovakia For use in Denmark Finland 836872 DH1 For use in Slovenia 836872 BA1 and Norway For use in France 836872 051 For use in South Korea 836872 AD1 For use in Germany 836872 041 For use in Spain 836872 071 For use in Greece 836872 151 For use in Switzerland 836872 BG1 For use in Hungary 836872 211 For use in Taiwan 836872 AD1 For use in Israel 836872 BB1 For use in Thailand 836872 281 For use in Italy 836872 061 For use in Turkey 836872 141 For use in Latin America 836872 161 For use in the United Kingdom 836872 031 and Singapore For use in Japan 836872 291 For use in the United States 836872 001 For use in the Netherlands 836872 B31 Includes touchpad for use in cobalt blue models For use in Belgium 830646 A41 For use in Por
49. e the power connector cable Component replacement procedures 61 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector 2 from the retention clips built into the bottom cover 3 Remove the power connector cable 3 Reverse this procedure to install the power connector cable 62 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 6 Using Setup Utility BIOS in Windows 8 1 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly A Turnonor restart the computer quickly press esc and then press f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS ve
50. e webcam is in use 8 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use or 3D camera select products only the webcam or 3D camera A Windows 8 1 From the Start screen type camera and then select Camera from the list of applications A Windows 10 Type camera in the taskbar search box and then select Camera NOTE A3D camera captures 3D images and displays them on the computer screen It includes additional hardware a 3D camera sensor and a 3D laser projector plus special software To learn more about using a 3D camera open the Intel RealSense app Welcome to Intel RealSense To access the 3D camera apps go to the Intel RealSense Technology app The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document in Windows 8 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Front 5 6 Item Component Description To access this document in Windows 10 Select Start select All apps select HP Help and Support a
51. ed for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition iy IMPORTANT Fora tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment Or For computers or tablets with keyboards attached press f11 while the computer boots or press and hold f11 as you press the power button For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer ET NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 79 3
52. ee Recovering using HP Recovery Manager on page 77 On select products if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 79 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP or by using the HP Recovery partition select products only If you have not already created recovery media see Creating HP Recovery media select products only on page 75 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer iy IMPORTANT Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media select products only on page 75 To use the Factory Reset option select products only you must use HP Recovery media If you have not already created recovery media see
53. ers of the computer bottom 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 5 Remove one screw cover 3 from the middle rear of the computer bottom The screw covers and the computer rear feet are included in the Rubber Kit spare part number 792782 001 for horizon blue and orchid magenta models or 830713 001 for cobalt blue and violet purple models 6 Remove the 13 Phillips PM2 5x6 0 screws that secure the keyboard top cover to the bottom cover e e e A n m lt lt E c H e e e e X o e e e e e j e e e j e e e el e e e e 7 Turnthe computer right side up with the front toward you 8 Open the computer A CAUTION Donot completely separate the keyboard top cover from the bottom cover in the next step There are ribbon cables connecting the keyboard top cover to the system board that can be damaged if too much separation is achieved 9 Lift the front edge 1 of the keyboard top cover until it 2 separates from the bottom cover Component replacement procedures 33 10 Disconnect the following cables from the system board 3 Battery cable 4 Touchpad cable 5 Keyboard cable 6 Power button board cable 11 Remove the keyboard top cover from the computer 7 Reverse this procedure to install the keyboard
54. he following illustration Reverse this procedure to install the WLAN module 38 Chapter5 Removal and replacement procedures for Authorized Service Provider parts WWAN GPS module Description Spare part number HP hs3110 HSPA Mobile Broadband Module 748599 005 HP hs3114 HSPA Mobile Broadband Module 748600 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 29 Make sure the battery cable is disconnected from the system board Remove the WWAN module 1 Disconnect the antenna cables 1 from the terminals on the WWAN module 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the computer
55. hree places for the diagnostic tools in the following order a Connected USB drive ET NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 81 b Harddrive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions On a tablet press the volume down button to stop a diagnostic test A NOTE If you need to stop a diagnostic test on computers or tablets with a keyboard press esc 80 Chapter 11 Using HP PC Hardware Diagnostics UEFI Downloading HP PC Hardware Diagnostics UEFI to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device Download the latest UEFI version 1 2 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed In the HP PC Hardware Diagnostics section click the Download link and then select Run Download any version of UEFI for a specific product 1 2 3 Go to http www hp com support and then select your country The HP Support page is displayed Click Drivers amp Downloads In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product Select your computer and then select your operating system In the Diagnostic section follow the on screen instructions t
56. ic free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 27 Equipment guidelines Grounding equipment mus
57. icable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China coc 5 82 Chapter 12 Power cord set requirements Country region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the age
58. in Hungary includes keyboard cable 836873 251 Keyboard top cover with touchpad for use in orchid magenta models in Russia includes keyboard cable 836873 261 Keyboard top cover with touchpad for use in orchid magenta models in Bulgaria includes keyboard cable 836873 271 Keyboard top cover with touchpad for use in orchid magenta models in Romania includes keyboard cable 836873 281 Keyboard top cover with touchpad for use in orchid magenta models in Thailand includes keyboard cable 836873 291 Keyboard top cover with touchpad for use in orchid magenta models in Japan includes keyboard cable 836873 A41 Keyboard top cover with touchpad for use in orchid magenta models in Belgium includes keyboard cable Sequential part number listing 23 Spare part Description number 836873 AB1 Keyboard top cover with touchpad for use in orchid magenta models in Taiwan includes keyboard cable 836873 AD1 Keyboard top cover with touchpad for use in orchid magenta models in South Korea includes keyboard cable 836873 B31 Keyboard top cover with touchpad for use in orchid magenta models internationally includes keyboard cable 836873 BA1 Keyboard top cover with touchpad for use in orchid magenta models in Slovenia includes keyboard cable 836873 BB1 Keyboard top cover with touchpad for use in orchid magenta models in Israel includes keyboard cable 836873 BG1 Keyboard top cover with touchpad for use in orchid magenta models in S
59. instructions 74 Chapter9 Backing up restoring and recovering in Windows 8 1 10 Backing up restoring and recovering in Windows 10 This chapter provides information about the following processes The information in the chapter is standard procedure for most products e Creating recovery media and backups e Restoring and recovering your system For additional information refer to the HP support assistant app A Type support in the taskbar search box and then select the HP Support Assistant app _or Click the question mark icon in the taskbar iy IMPORTANT f you will be performing recovery procedures on a tablet the tablet battery must be at least 7096 charged before you start the recovery process IMPORTANT Foratablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning any recovery process Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model e Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only
60. inter or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 5 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 6 Power button e Whenthe computer is off press the button to turn on the computer 4 Chapter 2 External component identification Item Component Description e Whenthe computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 8 1 A From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications or From the Windows desktop right click the Start button and then select Power Options Windows 10 A Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and then select Power Options 7 Webcam light On Th
61. keyboard cable 792792 211 Keyboard top cover for use in magenta models in Hungary includes keyboard cable 792792 251 Keyboard top cover for use in magenta models in Russia includes keyboard cable 792792 261 Keyboard top cover for use in magenta models in Bulgaria includes keyboard cable 792792 271 Keyboard top cover for use in magenta models in Romania includes keyboard cable 792792 281 Keyboard top cover for use in magenta models in Thailand includes keyboard cable 792792 291 Keyboard top cover for use in magenta models in Japan includes keyboard cable 792792 A41 Keyboard top cover for use in magenta models in Belgium includes keyboard cable 792792 AB1 Keyboard top cover for use in magenta models in Taiwan includes keyboard cable 792792 AD1 Keyboard top cover for use in magenta models in South Korea includes keyboard cable Sequential part number listing 19 Spare part Description number 792792 B31 Keyboard top cover for use in magenta models internationally includes keyboard cable 792792 BA1 Keyboard top cover for use in magenta models in Slovenia includes keyboard cable 792792 BB1 Keyboard top cover for use in magenta models in Israel includes keyboard cable 792792 BG1 Keyboard top cover for use in magenta models in Switzerland includes keyboard cable 792792 DB1 Keyboard top cover for use in magenta models in Canada include
62. later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 Type file in the taskbar search box and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder that contains the update Chapter 7 Using Setup Utility BIOS in Windows 10 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions ET NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Synchronizing a tablet and keyboard select products only For a tablet with a detachable keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a no
63. ls without WWAN 830642 001 For use in violet purple non touch screen models without WWAN 830643 001 Rubber Kit not illustrated includes bottom screw covers and computer feet For use in horizon blue and orchid magenta models 792782 001 For use in cobalt blue and violet purple models 830713 001 Computer major components 11 Display assembly components non touch screen o Item Description Spare part number 1 Display bezel includes Mylar screw covers For use in magenta models 792768 001 For use in horizon blue models 792767 001 For use in cobalt blue models 830644 001 For use in purple models 830645 001 2 Display bezel screw covers The display bezel screw covers are included in all display spare part kits 3 Webcam microphone module includes Mylar screw covers 793616 001 12 Chapter 3 Illustrated parts catalog Item Description Spare part number 4 Raw display panel includes Mylar screw covers 792779 001 5 Display Hinge Kit includes left and right display hinges and Mylar screw covers 792774 001 6 Display panel cable includes Mylar screw covers For use in models without a touch screen and without WWAN 792771 001 For use in models without a touch screen and with WWAN 798215 001 7 Antenna Kit includes wireless antenna cable transceiver Mylar screw covers and screws WLAN 792758 001 WWAN 792757 001 8 Display back cover includes screws For use
64. ludes cable 792770 001 Base enclosure for use in magenta models with a touch screen 792771 001 Display panel cable for use in models without a touch screen and without WWAN includes Mylar screw covers 792772 001 Display panel cable for use in models with a touch screen and without WWAN includes Mylar screw covers 792773 001 Heat sink for use with Bay Trail Celeron N2840 processors includes thermal cloth 792774 001 Display Hinge Kit for use in models without a touch screen includes left and right display hinges and Mylar screw covers 792775 001 Display Hinge Kit for use in models with a touch screen includes left and right display hinges and Mylar screw covers 792776 001 TouchPad for use in models with WWAN includes cable 792777 001 Power button board includes cable 792778 001 USB card reader board for use in models without WWAN includes cable 792779 001 Raw display panel 13 3 in for use in non touch screen models includes Mylar screw covers 792780 001 Raw display panel 13 3 in for use in horizon blue touch screen models includes bezel and Mylar screw covers 792781 001 Raw display panel 13 3 in for use in orchid magenta touch screen models includes bezel and Mylar screw covers 792782 001 Rubber Kit for use in horizon blue and orchid magenta models includes bottom cover screw covers and computer feet 792783 001 Screw Kit 792784 001 Speakers include left and right speakers and cables Sequential part numbe
65. m before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 72 Using Windows tools You can create system restore points and create backups of personal information using Windows tools E NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default A From the Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar For more information and steps see Help and Support Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Z IMPORTANT Not all methods are available on all models e Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information see Help and Support Using Windows tools 71 A From the Start screen type support and then select the HP S
66. mental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 29 Make sure the battery cable is disconnected from the system board Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminal on the WLAN module ET NOTE The 1 black WLAN antenna cable is connected to the WLAN module 1 Main terminal Either one or two antennas may be connected to the module 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the computer The WLAN module tilts up Component replacement procedures 37 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle A NOTE Ifthe WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in t
67. n PFC RC 3 wire 4 5 mm 741727 001 HP HDMI to VGA adapter 701943 001 RJ 45 USB adapter dongle 539614 001 HP USB external DVD RW DL SuperMulti Drive 747080 001 Power cord 3 pin black 1 00 m For use in Australia 755530 011 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom and Singapore 755530 031 Miscellaneous parts 15 Component Spare part number Rubber Feet Kit includes bottom cover screw covers and computer feet For use in horizon blue and orchid magenta models 792782 001 For use in cobalt blue and violet purple models 830713 001 Screw Kit 792783 001 HP 14 0 Spectrum Blue Sleeve 787585 001 HP 14 0 Spectrum Magenta Sleeve 787587 001 Sequential part number listing Spare part Description number 539614 001 RJ 45 USB adapter dongle 701943 001 HP HDMI to VGA adapter 714657 001 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm 741727 001 45 W HP Smart adapter non PFC RC 3 wire 4 5 mm 747080 001 HP USB external DVD RW DL SuperMulti D
68. n from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery select models only Using the HP Recovery partition select models only The HP Recovery partition allows you to perform a system recovery or minimized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 From the Start screen type recovery select HP Recovery Manager and then select HP Recovery Environment Or Press f11 while the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer E NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page
69. ncy responsible for evaluation in the country or region where it will be used 5 Theflexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 83 13 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 84 Chapter 13 Recycling Index A AC adapter light 7 AC adapter spare part numbers 15 16 antenna location 4 removal 54 60 spare part number 55 61 Antenna Kit spare part number 13 15 17 55 61 audio product description 1 audio injack 6 audio outjack 6 13 15 17 B backups 70 75 base enclosure spare part number 11 battery removal 41 spare part number BIOS determining version 63 65 downloading an update 63 66 starting the Setup Utility 63 65 updating 63 65 Bluetooth label 8 boot order changing 73 79 bottom 8 buttons power 4 10 17 41 C cables service consider
70. nd the Windows 8 1 Standard operating system includes thermal grease and thermal pads 792785 501 Equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC hard drive and Windows 7 or a non Windows 8 1 operating system includes thermal grease and thermal pads 792785 001 Equipped with an Intel Celeron N3050 processor with 2 GB system memory 32 GB eMMC hard drive and the Windows 8 1 or Windows 10 operating system includes thermal grease and thermal pads 830639 601 Equipped with an Intel Celeron N3050 processor with 2 GB system memory 32 GB eMMC hard drive and Windows 7 or a non Windows operating system includes thermal grease and thermal pads 830639 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 29 and then remove the following components a Battery see Battery on page 41 b WLAN module see WLAN module on page 37 c WWAN GPS module see WWAN GPS module on page 39 d Heatsink see Heat sink on page 44
71. nd then select HP Documentation Left side o o 0000 Item Component Description 9 Security cable slot Attaches an optional security cable to the computer The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 10 HDMI port Connects an optional video or audio device such as a highdefinition television any compatible digital or audio component or a high speed HDMI device 11 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 12 Audio out headphone Audio in microphone Connects optional powered stereo speakers headphones jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide Windows 8 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation NOTE Whena device is connec
72. ndows 8 1 or Windows 10 operating system includes thermal grease and thermal pads 830640 001 Display back cover for use in cobalt blue models without a touch screen includes Mylar screw covers and screws 830641 001 Display back cover for use in violet purple models without a touch screen includes Mylar screw covers and screws 830642 001 Base enclosure for use in cobalt blue non touch screen models without WWAN 830643 001 Base enclosure for use in violet purple non touch screen models without WWAN 830644 001 Display bezel for use in cobalt blue models includes screws 830645 001 Display bezel for use in purple models includes screws 830646 001 Keyboard top cover with touchpad for use in cobalt blue models in the United States includes keyboard cable 830646 031 Keyboard top cover with touchpad for use in cobalt blue models in the United Kingdom and Singapore includes keyboard cable 830646 041 Keyboard top cover with touchpad for use in cobalt blue models in Germany includes keyboard cable 830646 051 Keyboard top cover with touchpad for use in cobalt blue models in France includes keyboard cable 830646 061 Keyboard top cover with touchpad for use in cobalt blue models in Italy includes keyboard cable 830646 071 Keyboard top cover with touchpad for use in cobalt blue models in Spain includes keyboard cable 20 Chapter 3 Illustrated parts catalog
73. o select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 81 12 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 113 Requirements for specific countries and regions Country region Accredited agency Appl
74. odule vV V Support for the following single antenna in display assembly WLAN modules e Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter Category Description Non Touch touch e Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter Support for the following dual antenna in display assembly WLAN module e Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter WWAN 3G module with two antennas Vv y e HP hs3110 HSPA Mobile Broadband Module e HP hs3114 HSPA Mobile Broadband Module Compatible with Miracast certified devices External media HP Multiformat Digital Media Card Reader with push push technology V V cards Support SD SDHC SDXC with UHS 1 Internal One half size mini card for WLAN V V expansion One M 2 card slot for WWAN Ports AC adapter HP Smart plug 4 5 mm barrel V V Audio one combo audio out headphone audio in microphone jack supports jack auto detection High definition multimedia interface HDMI v 1 4 supporting up to 1080p 1920x1080 at 60 Hz RJ 45 Ethernet USB 3 0 1 USB 2 0 2 Keyboard Full size island keyboard V V pointing devices Touchpad requirements e Clickpad with image sensor e Taps enabled as default e Multi touch gestures enabled ability to turn on and off e Supportfor Microsoft Windows 8 1 modern TouchPad gestures e Support for PS 2 SMBus e Default on for 2 finger scroll and pinch
75. olors 262K Surface treatment Anti glare Contrast ratio 300 1 typical Brightness 200 nits typical Viewing angle SVA Backlight LED Response time 5 5 ms 10 5 ms Typ Tr Td Viewing angle 45 45 15 35 Typ L R U D 33 8 cm 13 3 in HD display specifications 69 70 Backing up restoring and recovering in Windows 8 1 This chapter provides information about the following processes The information in the chapter is standard procedure for most models e Creating recovery media and backups e Restoring and recovering your system For additional information refer to the HP Support Assistant A From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Creating recovery media and backups The following methods of creating recovery media and backups are available on select models only Choose the available method according to your computer model e Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select models only on page 70 For information on the recovery options tha
76. on page 70 e Tousethe Factory Reset option select models only you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media select models only on page 70 e fyour computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP Chapter 9 Backing up restoring and recovering in Windows 8 1 website Go to http www hp com support select your country or region and follow the on screen instructions Wa IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery options A NOTE Only the options available for your computer display when you start the recovery process e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all informatio
77. on page 75 For information on the recovery options that are available using the recovery media see Using Windows tools on page 76 e Use Windows tools to create system restore points and create backups of personal information For more information see Recovering using HP Recovery Manager on page 77 334 ET NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer and then select This PC e fyour computer does not list the Windows partition and the Recovery partition you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information on the HP website Go to http www hp com support select your country or region and follow the on screen instructions Creating recovery media and backups 75 76 You can use Windows tools to create system restore points and create backups of personal information see Using Windows tools on page 76 e If your computer does list the Recovery partition and the Windows partition you can use HP Recovery Manager to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System
78. ouchpad for use in magenta models For use in Belgium 792792 A41 For use in Portugal 792792 131 For use in Bulgaria 792792 261 For use in Romania 792792 271 For use in Canada 792792 DB1 For use in Russia 792792 251 For use in the Czech Republic 792792 FL1 For use in Saudi Arabia 792792 171 and Slovakia For use in Denmark Finland 792792 DH1 For use in Slovenia 792792 BA1 and Norway For use in France 792792 051 For use in South Korea 792792 AD1 For use in Germany 792792 041 For use in Spain 792792 071 For use in Greece 792792 151 For use in Switzerland 792792 BG1 For use in Hungary 792792 211 For use in Taiwan 792792 AD1 For use in Israel 792792 BB1 For use in Thailand 792792 281 For use in Italy 792792 061 For use in Turkey 792792 141 For use in Latin America 792792 161 For use in the United Kingdom 792792 031 and Singapore For use in Japan 792792 291 For use in the United States 792792 001 For use in the Netherlands 792792 B31 Component replacement procedures 29 For use in country or region Spare part number For use in country or region Spare part number Includes touchpad for use in orchid magenta models For use in Belgium 836873 A41 For use in Portugal 836873 131 For use in Bulgaria 836873 261 For use in Romania 836873 271 For use in Canada 836873 DB1 For use in Russia 836873 251 For use in the Czech Republic 836873 FL1 For use in Saudi Arabia 836873 171
79. p cover with touchpad for use in horizon blue models in the Czech Republic and Slovakia includes keyboard cable 836873 001 Keyboard top cover with touchpad for use in orchid magenta models in the United States includes keyboard cable 836873 031 Keyboard top cover with touchpad for use in orchid magenta models in the United Kingdom and Singapore includes keyboard cable 836873 041 Keyboard top cover with touchpad for use in orchid magenta models in Germany includes keyboard cable 836873 051 Keyboard top cover with touchpad for use in orchid magenta models in France includes keyboard cable 836873 061 Keyboard top cover with touchpad for use in orchid magenta models in Italy includes keyboard cable 836873 071 Keyboard top cover with touchpad for use in orchid magenta models in Spain includes keyboard cable 836873 131 Keyboard top cover with touchpad for use in orchid magenta models in Portugal includes keyboard cable 836873 141 Keyboard top cover with touchpad for use in orchid magenta models in Turkey includes keyboard cable 836873 151 Keyboard top cover with touchpad for use in orchid magenta models in Greece includes keyboard cable 836873 161 Keyboard top cover with touchpad for use in orchid magenta models in Latin America includes keyboard cable 836873 171 Keyboard top cover with touchpad for use in orchid magenta models in Saudi Arabia includes keyboard cable 836873 211 Keyboard top cover with touchpad for use in orchid magenta models
80. pment IEC 60950 iv Safety warning notice Table of contents MPC ur tdub iib re 1 2 External component IdentifiCaliol eee eene no ne rne in ime rer pe PE rU rtp v prO AMEN NN KE EE ER En MERE NE Rr covers esee PO SES CSI NEN NN UE 4 dp eet ecostes 4 Main P 6 Right side E E E riot i eet ug deii EE ves ieri estsee bodie ie ta copie EU 7 MIX 7 MEAD GUS e 8 3 UWusttated parts catalog eicere eie titi Cheb d dada EPA PER EEEFEE CE RRE FEY E VENERE E EUER EE PMRA addasiad aaie EHE EL APERTE ERE FERE EE oas 9 Computer major components ecescccseccsscccsecesseccsecesseccseceseeesseeseeeesseesseeeseeesseseneeesaesenseesaeeeeseeseeeseeeseeseneeeseess 9 Display assembly components non touch screen csccesesscessesssessesseesseseeesscsseessesseceseesessseeaeeeaesseseneessesass 12 Display assembly components touch screen sscescsssesseesscessessesssesseeseessessescesseesseseecseeseesaesssessssesesseseees 14 lE TRISTI EAE DP 15 Sequential part number listing esee eese ees sees tn nens tn ne nn ntn tnn sts s nns trs snas sns s nass seta sess sn nnn 16 4 Removal and replacement procedures preliminary requirements
81. r listing 17 18 Spare part Description number 792785 001 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC hard drive and the Windows 7 or non Windows operating systems includes thermal grease and thermal pads 792785 501 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC hard drive and the Windows 8 1 Standard operating system includes thermal grease and thermal pads 792785 601 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory 32 GB eMMC hard drive and the Windows 8 1 Professional or Windows 10 operating system includes thermal grease and thermal pads 792786 001 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory 64 GB eMMC hard drive and the Windows 7 or non Windows operating systems includes thermal grease and thermal pads 792786 501 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory 64 GB eMMC hard drive and the Windows 8 1 Standard operating system includes thermal grease and thermal pads 792791 001 Keyboard top cover does not include touchpad for use in horizon blue models in the United States includes keyboard cable 792791 031 Keyboard top cover does not include touchpad for use in horizon blue models in the United Kingdom and Singapore includes keyboard cable 792
82. re ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500 V Removing bubble pack from PCB 26 500V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V 26 Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at stat
83. recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive o Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required o To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive o If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone
84. rive 748599 005 HP hs3110 HSPA Mobile Broadband Module 748600 005 HP hs3114 HSPA Mobile Broadband Module 753076 005 Broadcom BCM43142 802 11 bgn 1x1 Wi Fi Bluetooth Combo Adapter 753077 005 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter 755530 001 Power cord for use in North America 3 pin black 1 00 m 755530 011 Power cord for use in Australia 3 pin black 1 00 m 755530 021 Power cord for use in Europe 3 pin black 1 00 m 755530 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 00 m 755530 061 Power cord for use in Italy 3 pin black 1 00 m 755530 081 Power cord for use in Denmark 3 pin black 1 00 m 755530 111 Power cord for use in Switzerland 3 pin black 1 00 m 755530 201 Power cord for use in Thailand 3 pin black 1 00 m 755530 291 Power cord for use in Japan 3 pin black 1 00 m 755530 AA1 Power cord for use in the People s Republic of China 3 pin black 1 00 m 755530 AB1 Power cord for use in Taiwan 3 pin black 1 00 m 755530 AD1 Power cord for use in South Korea 3 pin black 1 00 m 755530 AR1 Power cord for use in South Africa 3 pin black 1 00 m 755530 BB1 Power cord for use in Israel 3 pin black 1 00 m 755530 D61 Power cord for use in India 3 pin black 1 00 m 16 Chapter 3 Illustrated parts catalog Spare part Description number 784638 005 Intel Du
85. rsions see Downloading a BIOS update on page 66 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions e Do not disconnect power from the computer by unplugging the power cord from the AC outlet e Donotshut down the computer or initiate Sleep e Donotinsert remove connect or disconnect any device cable or cord A NOTE If your computer is connected to a network consult the network administrator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 ClickUpdates and then click Check for updates and messages 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update
86. rsions than the one currently installed on the computer you need to know the version of the system BIOS that is installed BIOS version information also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app selecting My computer and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 63 2 Select Main and then make note of your BIOS version 3 Select Exit select Exit Discarding Changes and then follow the on screen instructions Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions e Donot disconnect power from the computer by unplugging the power cord from the AC outlet e Do not shut down the computer or initiate Sleep e Do not insert remove connect or disconnect any device cable or cord EA NOTE If your computer is connected to a network consult the network administrator before installing any software updates especially system BIOS updates
87. ry partition create HP Recovery media see Creating HP Recovery media select products only on page 75 ET NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Typerecoveryinthe taskbar search box and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 79 11 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components A NOTE To start BIOS on a convertible computer your computer must be in notebook mode and you must use the keyboard attached to your tablet The on screen keyboard which displays in tablet mode cannot access BIOS To start HP PC Hardware Diagnostics UEFI 1 Start BIOS e Computersor tablets with keyboards A Turnonorrestart the computer quickly press esc e Tablets without keyboards A Turnonorrestart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches t
88. s with a touch screen 8 If it is necessary to replace the display hinges a Remove the four Phillips PM2 5x3 0 broad head screws 1 that secure the display hinges to the display back cover b Remove the two Phillips PM2 0x2 5 screws 2 on the bottom of the hinges and the two Phillips PM2 0x2 5 screws 3 at the top of the hinges that secure the hinges to the display back cover 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts c Remove the display hinges 4 The display hinges are included in the Display Hinge Kit spare part number 792775 001 for touch screen models 9 If itis necessary to replace the display panel cable a Lift the Mylar tape from atop the connector on the panel 1 and then disconnect the cable from the connector 2 b Disconnect the cable from the webcam module 3 Component replacement procedures 59 c Remove the cable from the clips on the side of the display panel 4 and then remove the display cable from the display 5 The display panel cable includes the webcam microphone module cable and is available using the following spare part numbers 792772 001 Models with a touch screen and without WWAN 798216 001 Models with a touch screen and with WWAN 10 If itis necessary to replace the WLAN antenna cable and transceiver a Detach the antenna transceivers 1 from the display back cover The transceivers are attached to the display
89. s keyboard cable 792792 DH1 Keyboard top cover for use in magenta models in Denmark Finland and Norway includes keyboard cable 792792 FL1 Keyboard top cover for use in magenta models in the Czech Republic and Slovakia includes keyboard cable 792793 001 Webcam microphone module for use in models with a touch screen includes Mylar screw covers 793616 001 Webcam microphone module for use in models without a touch screen includes Mylar screw covers 795911 001 TouchPad for use in models without WWAN includes cable 796086 001 Power connector cable includes tape 797585 001 HP 14 0 Spectrum Blue Sleeve 797587 001 HP 14 0 Spectrum Magenta Sleeve 798213 001 Base enclosure for use in blue touch screen models without WWAN 798214 001 Base enclosure for use in blue touch screen models with WWAN 798215 001 Display panel cable for use in models without a touch screen and with WWAN includes Mylar screw covers 798216 001 Display panel cable for use in models with a touch screen and with WWAN includes Mylar screw covers 806723 005 Intel Dual Band Wireless AC 3165 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 830639 001 System board equipped with an Intel Celeron N3050 processor with 2 GB system memory 32 GB eMMC hard drive and the Windows 7 or a non Windows 10 operating system includes thermal grease and thermal pads 830639 601 System board equipped with an Intel Celeron N3050 processor with 2 GB system memory 32 GB eMMC hard drive and the Wi
90. sound Right side 7 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door or on the back of the display e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Serial XXXXOOOOX MIN Product ODODOOOC Ie Warranty lyly0y Rev COOLE ACI 3000000609000500000000000 Model XQQQQQC LEE PLEBE EE E TEE E EE HB EET T Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Nic Model Name ProdiD XXXXXXXXXX SHE XXX XXXXXXX Warranty 1y1yOy Component 1 Model name select products only 2 Product number 3 Serial number 4 Warranty period e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devi
91. sseeeseessseeeseeeseeeeseeeseeeeseeesneeenee 77 What you need to know before you get Started eese 77 Using the HP Recovery partition select products only sess 78 Using HP Recovery media to recover csccsscsssesseessesscssecssceseessessesseessseseeseesneesseesseas 78 Changing the computer boot order csscsssessesssessesseessessceseesseessecseessessesseeeseseneeaes 79 Removing the HP Recovery partition select products only sees 79 11 Using HP PC Hardware Diagnostics UEFI ecce ecce e eene cene eee eee neenon e eee enn aseo ose osse essa sees sensa soon 80 Downloading HP PC Hardware Diagnostics UEFI to a USB device cccscssssessesessesessesessesessesessesesseseeeeneees 81 12 Power cord set requirements 2 rero roe bo ett p oe a Pee apa pono eps ape aha EAR RR PERPE PEE ERE FA FRE Pea SE PEE EREPOS SS PRSE SS PaP S Re Rasa PRPRP REPOS 82 Requirements for all countries eese sees eee esee eene eene nnns ara aaeoa Aroer ETENE EEEE EE 82 Requirements for specific countries and regions sscsscsssesscessesscessesecssseseeessccesessecseeesecseessesseeseesesesesseesees 82 13 sl dL T davecscacecsausbasalanaanineeteieieeedsdadasacad s 84 IndON ooo RH M EE RE EE EE M E MEE 85 vii viii 1 Product description
92. t are available using the recovery media see Recovering using HP Recovery Manager on page 72 e Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 71 A NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only iy IMPORTANT f your computer does not list a Recovery Media Creation option you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Chapter 9 Backing up restoring and recovering in Windows 8 1 e Onlyoneset of recovery media can be created Handle these recovery tools carefully and keep them in a safe place e
93. t include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provide
94. ted Kingdom and Singapore includes keyboard cable 836872 041 Keyboard top cover with touchpad for use in horizon blue models in Germany includes keyboard cable 836872 051 Keyboard top cover with touchpad for use in horizon blue models in France includes keyboard cable 836872 061 Keyboard top cover with touchpad for use in horizon blue models in Italy includes keyboard cable 836872 071 Keyboard top cover with touchpad for use in horizon blue models in Spain includes keyboard cable 836872 131 Keyboard top cover with touchpad for use in horizon blue models in Portugal includes keyboard cable 836872 141 Keyboard top cover with touchpad for use in horizon blue models in Turkey includes keyboard cable 836872 151 Keyboard top cover with touchpad for use in horizon blue models in Greece includes keyboard cable 836872 161 Keyboard top cover with touchpad for use in horizon blue models in Latin America includes keyboard cable 836872 171 Keyboard top cover with touchpad for use in horizon blue models in Saudi Arabia includes keyboard cable 836872 211 Keyboard top cover with touchpad for use in horizon blue models in Hungary includes keyboard cable 836872 251 Keyboard top cover with touchpad for use in horizon blue models in Russia includes keyboard cable 836872 261 Keyboard top cover with touchpad for use in horizon blue models in Bulgaria includes keyboard cable 22 Chapter3 Illustrated parts catalog
95. ted to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 13 Memory card reader Reads optional memory cards that store manage share or access information Chapter 2 External component identification Item Component Description To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out 14 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Right side e 0606 Item Component Description 15 SIM slot Supports a wireless subscriber identity module SIM 16 USB 2 0 ports 2 Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 17 AC adapter light e On The AC adapter is connected and the battery is charged e Off The computer is using battery power 18 Power connector Connects an AC adapter Rear Item Component Description 19 Speakers 2 Produce
96. terminals on the WLAN and WWAN GPS modules Release the display panel cable and the wireless antenna cables from the routing channels and clips 3 built into the bottom cover Remove the four Phillips PM2 5x4 5 screws 4 that secure the display assembly to the bottom cover Remove the display assembly 5 If itis necessary to replace the display back cover or any of the display assembly internal components a Remove the display screw covers 1 56 Chapter5 Removal and replacement procedures for Authorized Service Provider parts b Remove the two Phillips PM2 0x3 0 screws 2 that secure the to the display assembly EA NOTE The screw covers may be difficult to remove If you need to replace the covers a Mylar screw cover kit is included in all display spare part kits c Lift the top of the rear cover upward 1 and then lift the cover from the display 2 The display rear cover is available using spare part number 792759 001 for horizon blue models and 792762 001 for orchid magenta models 7 If itis necessary to replace the webcam microphone module a Disconnect the webcam microphone module cable 1 from the module Component replacement procedures 57 b Detach and remove the module 2 from the display back cover The webcam microphone module is attached to the display back cover with double sided adhesive The webcam microphone module is available using spare part number 792793 001 for model
97. tification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again A NOTE The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more than 50 charged or if your tablet is connected to AC power Synchronizing a tablet and keyboard select products only 67 68 8 Specifications Computer specifications Metric U S Tablet dimensions Width 33 32 cm 13 11 in Depth 22 44 cm 8 84 in Height front to rear 0 69 to 2 14 cm 0 27 to 0 84 in Weight equipped with hard drive 1 70 kg 3 75 lbs Weight equipped with solid state drive 1 55 kg 3 42 lbs Input power Operating voltage and current 19 5 V dc 9 2 31 A 45W 19 5 V dc 3 33A 65 W select models only Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Chapter 8 Specifications 33 8 cm 13 3 in HD display specifications Metric U S Active diagonal size 33 8 cm 13 3 in Resolution 1280x800 Display c
98. to replace the webcam microphone module a Disconnect the webcam microphone module cable 1 from the module b Detach and remove the module 2 from the display back cover The webcam microphone module is attached to the display back cover with double sided adhesive The webcam microphone module is available using spare part number 793616 001 for models without a touch screen 8 fitis necessary to replace the display panel 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts a Remove the four Phillips PM1 5x2 5 screws 1 that secure the display panel to the display back cover AN CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Liftthe top edge of the display panel 2 and swing it up and forward until it rests upside down in front of the display back cover c Releasethe adhesive strip 1 that secures the display panel cable connector to the display panel d Disconnect the display panel cable 2 from the display panel Component replacement procedures 51 e Remove the display panel 3 The display panel is available using spare part number 792779 001 for models without a touch screen The display back cover is available using the following spare part numbers 792760 001 Orchid magenta models 7927
99. tugal 830646 131 For use in Bulgaria 830646 261 For use in Romania 830646 271 For use in Canada 830646 DB1 For use in Russia 830646 251 For use in the Czech Republic 830646 FL1 For use in Saudi Arabia 830646 171 and Slovakia For use in Denmark Finland 830646 DH1 For use in Slovenia 830646 BA1 and Norway For use in France 830646 051 For use in South Korea 830646 AD1 For use in Germany 830646 041 For use in Spain 830646 071 For use in Greece 830646 151 For use in Switzerland 830646 BG1 For use in Hungary 830646 211 For use in Taiwan 830646 AD1 For use in Israel 830646 BB1 For use in Thailand 830646 281 For use in Italy 830646 061 For use in Turkey 830646 141 For use in Latin America 830646 161 For use in the United Kingdom 830646 031 and Singapore For use in Japan 830646 291 For use in the United States 830646 001 For use in the Netherlands 830646 B31 Component replacement procedures 31 For use in country or region Spare part number For use in country or region Spare part number Includes touchpad for use in violet purple models For use in Belgium 830647 A41 For use in Portugal 830647 131 For use in Bulgaria 830647 261 For use in Romania 830647 271 For use in Canada 830647 DB1 For use in Russia 830647 251 For use in the Czech Republic 830647 FL1 For use in Saudi Arabia 830647 171 and Slovakia For use in Denmark Finland 830647 DH1 For use in Slovenia 830647 BA1 and Norway For use in Fran
100. u recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 64 Chapter 6 Using Setup Utility BIOS in Windows 8 1 7 Using Setup Utility BIOS in Windows 10 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory A NOTE To start Setup Utility on convertible computers your computer must be in notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Starting Setup Utility BIOS A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly A NOTE To start Setup Utility on convertible computers your computer must be in notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mo
101. upport Assistant app Or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar e If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver A From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions e Onselect models if you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 72 e Ifyou want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 72 If you have not already created recovery media see Creating HP Recovery media select models only on page 70 e Onselect models if you want to recover the computer s original fa
102. video product description 1 w webcam light 5 webcam location 5 webcam microphone module removal 50 57 spare part number 12 14 20 50 58 Windows system restore point 70 71 75 76 Windows key 4 Windows tools using 71 76 wireless antenna location 4 removal 54 60 spare part number 13 15 17 55 61 wireless certification label 8 wireless product description 1 WLAN device 8 WLAN label 8 WLAN module removal 37 spare part numbers 10 16 17 37 workstation guidelines 27 WWAN module removal 39 spare part numbers 10 39 Index 87
103. ware terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Safety warning notice ZA WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equi
104. witzerland includes keyboard cable 836873 DB1 Keyboard top cover with touchpad for use in orchid magenta models in Canada includes keyboard cable 836873 DH1 Keyboard top cover with touchpad for use in orchid magenta models in Denmark Finland and Norway includes keyboard cable 836873 FL1 Keyboard top cover with touchpad for use in orchid magenta models in the Czech Republic and Slovakia includes keyboard cable 838683 001 TouchPad cable 24 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures A NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement

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