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GS 350 - Lexus

1. meme enean 7 Smog check tesis isis exin ea ee a er aded GG 26 32 See scheduled maintenance log for maintenance interval Se 55 63 71 Steering linkage and boots aaa 48 677 71 Timing 71 Tire ect t d NG 42 daa hhaha pa orare tesque ext adu dubai ei 48 67 71 Tire pressure warning sensors cece cece cece eee mee 71 Tires warranty coverage ElI ER e meme eene 34 WRAMSIEP CASE aa ada cde Ru saith D m RAE a 48 67 71 TRANSMISSION 48 67 71 Travel protection js 5 cate ie 5 Warranty coverages 18 California Emission Control 0000 cc cee cece cece ee ene ee enn ence 28 33 Corrosion perforation 19 Coverages at a glance cece cece cece NA 15 Federal Emission Control sss 22 27 General provisions iss eene 16 17 sical ce a Ar UE 18 Restraint systems haaha neque esr uade PRA GU 18 34 IS Ganga LM 19 What is not covered 17 19 21 23 30 See scheduled maintenance log for maintenance interval Check one your name address Same owner name and or address changed FBC has chang
2. Date Mileage Date Mileage lApplies to models with same size front and rear tires and wheels 60 Scheduled Maintenance Log Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Inspect the following Axle shaft boots Ball joints and dust covers __ Body Brake lines and hoses Drive belt items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Exhaust pipes and mountings Front differential oil AWD Rack and pinion assembly Rear differential oil Steering linkage and boots Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below It you drive primarily under this special operating condition perform these additional Date Mileage lApplies to models with same size front and rear tires and wheels JINVNALNIVW Scheduled Maintenance Log 61 MAINTENANCE 62 Replace engine oil with OW 20 oil replace oil filter Replace air conditioner filter
3. Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Replace spark plugs Measure thickness of brake pads and runout Reset maintenance reminder light of brake rotors Rotate tires Hl Replace aif conditioner dilter Visually inspect brake pads calipers Replace brake fluid androl rs Replace engine air filter Q Check installation of driver s floor mat Replace Smart Key battery Road test vehicle Inspect the following Axle shaft boots Fuel lines and connections fuel tank band Ball joints and dust covers and fuel tank vapor vent system hoses Body ___ Fuel tank cap gasket Brake lines and hoses Rack and pinion assembly Drive belt Rear differential oil Engine coolant see page 69 Steering linkage and boots Exhaust pipes and mountings Transfer case for signs of leakage AWD Front differential oil AWD __ Transmission for signs of leakage It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage Required under the terms of th
4. MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any auto motive service provider you choose Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealer ship for maintenance and repairs However any failure or noncompli ance caused by improper mainte nance or repairs is not covered by this warranty REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicles emission control sys tems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may electto use non Genuine Lexus Parts for maintenance and repairs However use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems If you use replacement parts that have maintenance or replacement sched ules different from those of Genuine Lexus Parts you must follow the main tenance and
5. O Lexus 2013 GS 350 WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having mainte nance and repairs for your vehicle performed by an authorized Lexus dealership To locate your nearest authorized Lexus dealership log on to www lexus com or contact Lexus Customer Satisfaction at BOO 255 3987 From everyone at Lexus thank you for purchasing one of our vehicles Your Lexus is designed to deliver uncompromising luxury and perform ance We are committed to providing you with an ownership experience that is second to none and we look forward to serving you in the years ahead Welcome to the Lexus family Taking Delivery of Your New Lexus As you take delivery of your new vehicle there are some important services you should know about These include Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be personalized to your preferences For example doors can be programmed to remain locked when you shift into Park See your dealer for details Pre Delivery Service Your dealership has performed a thorough service to prepare your vehicle for delivery This includes initializing certain electronic features such as the one touch power windows Scheduled Maintenance Your vehi cle requires maintenance every six months or 5 000 miles whichever comes
6. Step 1 Discuss the situation with a dealership manager such as the service manag er or customer satisfaction manager If necessary ask the dealership owner or general manager for assistance In most cases a satisfactory solution can be reached at this step Step 2 If the dealership does not address your concern to your satisfaction call the Lexus Customer Satisfaction Department at 800 25 LEXUS 800 255 3987 In Canada call 800 26 LEXUS 800 265 3987 In Mexico call 95 1 310 328 2075 You may also write to us at Lexus Customer Satisfaction Department PO Box 2991 Torrance CA 90509 2991 Whether calling or writing please provide the following information 17 digit Vehicle Identification Number VIN found on the vehicle registration paperwork gt 79 gt Z lt and on the certification label located inside the driver s door jamb Current vehicle mileage Name of your selling and servic ing Lexus dealerships Your day and evening telephone numbers Introduction 9 WARRANTY 10 Step 3 If your concern has still not been resolved to your satisfaction Lexus offers additional assistance through National Center for Dispute Settlement NCDS PO Box 457 Mt Clemens MI 48046 866 272 4872 Important You must use NCDS prior to exercising rights or seeking reme dies available to you through a court action pursuant to the Magnuson Moss Warranty Act In a
7. telephone calls and lodg ing the loss of personal or commer cial property and the loss of pay or revenue Lexus provides the first two scheduled maintenance services at no charge See page 4 for details Your Warranties in Detail Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this war ranty or any implied warranty Lexus does not authorize any person to create for it any other obligation or liability in connec tion with this vehicle Lexus shall not be liable for incidental or consequential damages resulting from breach of this written war ranty or any implied warranty Any implied warranty of mer chantability or fitness for a partic ular purpose is limited to the duration of this written warranty except in states where this limita tion is not allowed DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage please follow the steps described on pages 9 10 Please note that you must use the National Center for Dispute Settlement before seeking remedies through a court action pursuant to the Magnuson Moss Warranty Act You may also be required to use the National Center for Dispute Settlement before seeking remedies under the Lemon Laws of your state For the requirements applicable to your state see the appropriate page of the Lemon Law Guide located in your vehicle Your Warranties in Detail ALNVY
8. L202 ATTN CUSTOMER SATISFACTION PO BOX 2991 TORRANCE CA 90509 9975 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES O Lexus THE PURSUIT OF PERFECTION e Ta MIX Paper from responsible sources FSC 00505 13WSG GS350 262102835 PRINTED 12 11
9. Lemon Laws of your state cover vehi cles used for commercial purposes or 2 claims that an air bag failed to deploy or deployed when it should not have or 3 disputes regarding fires and or accidents and or theft Since there are other additional exclusions please contact NCDS for further information on eligibility guidelines You must file a request for arbitration with NCDS within six months of the expiration of the eligi bility period provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period How long is the arbitration process The entire process from the time NCDS receives your request for arbi tration to the arbitrator s decision is designed to take no more than 40 days A decision may be delayed if You fail to provide certain infor mation required by NCDS You fail to make your vehicle available for inspection by NCDS in a timely manner if an inspection is required How do l request arbitration To initiate arbitration you must com plete an NCDS customer claim form and mail it to NCDS A claim form is included in the Lemon Law Guide located in your vehicle or you may request a form by calling NCDS at 866 272 4872 When you call please have ready your vehicle identi fication number VIN the names of your selling and servicing dealerships and the current mileage on your Lexus Introduction gt g
10. Maryland Massachusetts New Jersey Oregon Pennsyl vania Rhode Island Vermont and Washington are the other states to which this warranty cur rently applies Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty see page 22 Your Warranties in Detail YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board CARB and Lexus are pleased to explain the emission control system warranty for your 2013 vehicle In California new motor vehicles must be designed built and equipped to meet the states stringent anti smog standards CARB regulations require that Lexus must warrant the emission control system on your vehicle for the time periods indicated on the next page provided there has been no abuse neglect or improper mainte nance of your vehicle Your emission control system may include parts such as the fuel injection system ignition system catalytic con verter and engine computer Also included may be hoses belts connec tors and other emissions related assemblies Where a warrantable condition exists Lexus will repair your vehicle at no cost to you including diagnosis parts and labor MANUFACTURER S WARRANTY COVERAGE 1 For three years or 50 000 miles whichever occurs first f your vehicle fails a smog check test all necessary repairs and adjustments will be made by Lexus to ensure that your vehicle passes the test This is your Em
11. Not Covered on pages 19 20 Coverage is for 48 months or 50 000 miles whichever occurs first with the exception of wheel alignment and wheel balancing which are cov ered for 12 months or 20 000 miles whichever occurs first Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed here and supplied by Lexus subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 72 months or 70 000 miles whichever occurs first Engine Cylinder block and head and all internal parts timing belt and cover flywheel oil pan water pump fuel pump engine mounts engine control computer seals and gaskets Your Warranties in Detail Transmission and Transaxle Case and all internal parts torque converter clutch cover mounts engine control computer seals and gaskets Front Wheel Drive System Drive shaft axle hub bearings seals and gaskets Rear Wheel Drive System Differential carrier assembly drive shaft axle carrier axle case axle bearing axle shaft seals and gaskets Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Lexus subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 72 months or 70 000 miles whichever occurs first For vehicles sold
12. Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Inspect engine coolant see page 69 Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage lApplies to models with same size
13. These procedures are listed on pages 42 43 of this booklet and described in detail in the Maintenance section of the Owner s Manual It is especially important to check your vehicle s engine oil once a month and to regularly replace the engine oil and oil filter Failure to do so can cause oil starvation and or oil gelling which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty With proper maintenance and care your vehicle will last longer and deliv er more dependable economical performance Follow this booklet s recommendations and you ll enjoy maximum reliability and peace of mind from your Lexus for many years to come Z m 2 gt z A m Introduction 39 MAINTENANCE 40 Maintaining your vehicle according to the recommendations in this booklet is required to ensure that your war ranty coverage remains intact You should keep detailed records of vehi cle maintenance including date of service mileage at time of service and a description of service and or parts installation performed The maintenance logs in this booklet are a good place to record this information If you sell your vehicle be sure to give your maintenance records to the new owner Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However damage or failures caused by lack of p
14. and registered in Kansas the warranty for seatbelts and related components is 1O years regardless of mileage Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion rust through subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 72 months regard less of mileage For information on how to protect your vehicle from corrosion see the section entitled Service Procedures and Specifications Body in the Owner s Manual Towing When your vehicle is inoperable due to failure of a warranted part towing service to the nearest authorized Lexus dealership is covered WHAT IS NOT COVERED This warranty does not cover damage or failures resulting directly or indi rectly from any of the following Fire accidents or theft Abuse or negligence Misuse for example racing or overloading mproper repairs Alteration or tampering includ ing installation of non Genuine Lexus Accessories Lack of or improper mainte nance including use of fluids other than those specified in the Owner s Manual Installation of non Genuine Lexus Parts Airborne chemicals tree sap road debris including stone chips rail dust salt hail floods wind storms lightning and other environmental conditions Water contamination Your Warranties in Detail ALNVYUVM 19 W
15. any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty see page 28 Arizona Connecticut Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington are the other states to which the California Emission Control Warranty currently applies DEALER CERTIFICATE We the dealership want you to know that at the time your new Lexus vehi cle is being delivered 1 On the basis of written notification furnished by Lexus we have knowl edge that the vehicle is covered by an EPA Certificate of Conformity 2 We have visually inspected those emission control devices or por tions thereof that are visible without removing or adjusting any compo nents or systems emissions related or otherwise On the basis of this inspection there are no apparent deficiencies in the installation of emission control devices by Lexus For purposes of this certificate emission control devices is limited to devices installed on a vehicle for the sole or primary purpose of con trolling emissions and which were not in general use before 1968 3 We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus current pre delivery service manual 4 Except as may be provided in Paragraph 5 if this vehicle fails an EPA approved emissions test with in three mo
16. boots Tighten nuts and bolts on chassis Date Mileage Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Measure thickness of brake pads and runout Rotate tires of brake rotors Visually inspect brake pads calipers Replace air conditioner filter and rotors Replace brake fluid Check installation of driver s floor mat Replace engine air filter Road test vehicle Replace Smart Key battery Inspect the following Axle shaft boots ___ Fuel lines and connections fuel tank band Ball joints and dust covers and fuel tank vapor vent system hoses Body Fuel tank cap gasket Brake lines and hoses Rack and pinion assembly Drive belt Rear differential oil Engine coolant see page 69 Steering linkage and boots Exhaust pipes and mountings Transfer case for signs of leakage AWD Front differential oil AWD ___ Transmission for signs of leakage It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage JINVNALNIVW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 59 MAINTENANCE Inspect and a
17. condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage lApplies to models with same size front and rear tires and wheels 52 Scheduled Maintenance Log Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Inspect the following __ Axle shaft boots Exhaust pipes and mountings Ball joints and dust covers Front differential oil AWD Body Rack and pinion assembly Brake lines and hoses Rear differential oil __ Engine coolant see page 69 Steering linkage and boots Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bol
18. description of inspec faces witha soft cloth darmpened tion procedures with warm water Every 30 Days When cleaning leather interior it At least once every 30 days perform wina vacuum cleaner Using a sponge these inspections apply a small amount of neutral MAINTENANCE 42 e Check engine oil level using the dipstick e Visually check engine coolant level on the see through reservoir e Visually check brake fluid level on the see through reservoir e Visually check condition of battery Check level of windshield washer fluid e Check tire pressure e Check tires for damage and wear Check installation of driver s floor mat Introduction wool detergent mixed in water rubbing in a circular motion Wipe off any excess detergent and let leather dry in an open air location When cleaning carpet remove dirt and dust with a vacuum cleaner Apply a foaming type carpet cleaner with a sponge or brush allowing cleaner to work for a few minutes to loosen dirt Continue by rubbing carpet in a circular motion Wipe off any excess cleaner with a clean cloth If any dirt remains repeat process Best results are obtained by keeping the carpet as dry as possible When Cleaning the Exterior e Working from top to bottom apply lots of low pressure water to the body wheel wells and underside of vehicle to remove dirt and dust Wash the vehicle body using a soft sponge or cot
19. final inspection takes place at the sell ing dealership and includes a road test conducted by a trained Lexus technician If you d like to know more about Lexus quality control procedures ask a Lexus dealership service consultant Vehicle Service History When you have your vehicle serviced at a Lexus dealership your service information is recorded in the Lexus National Service History database This is the first database of its kind in the automotive industry It can be accessed by any Lexus dealership in the United States a great conven ience if you relocate or need to have your vehicle serviced while traveling Vehicle Service Agreements If you plan to keep your vehicle for several years or if you accumulate mileage quickly you may want to pur chase a Lexus vehicle service agree ment These agreements cover the cost of specific repairs beyond the factory warranty period They also Cover services such as towing substi tute transportation and lodging to minimize your inconvenience should gt m z m your vehicle require repair Lexus vehicle service agreements are avail able with a variety of coverage options A Lexus dealership sales consultant can help you select the plan that s best for you Body Repairs If you re involved in a collision you want your vehicle to be returned to its pre accident condition when repaired That s why it is important to make sure repairs are made only with Ge
20. front and rear tires and wheels Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Replace spark plugs Measure thickness of brake pads and runout Reset maintenance reminder light of brake rotors Rotate tires Hl Replace aif conditioner dilter Visually inspect brake pads calipers Replace brake fluid and rotors Replace engine air filter Q Check installation of driver s floor mat Replace Smart Key battery Road test vehicle Inspect the following Axle shaft boots Fuel tank cap gasket Ball joints and dust covers Rack and pinion assembly Body ___ Rear differential oil Brake lines and hoses Steering linkage and boots Drive belt Transfer case for signs of leakage AWD Exhaust pipes and mountings Transmission for signs of leakage Front differential oil AWD ___ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage Required under the terms of the Emission Control Warranty JINVNALNIVW 2 Applies to models with same size front and rear tires and wheels Scheduled Maintenance Log 63 MAINTENANCE Inspect and adjust all fluid levels Reset maintenance reminder light T Rotate
21. in the Owner s Manual and the Maintenance Information section of this guide You should keep detailed records of vehicle maintenance since under some circumstances they may be required for warranty coverage These records should include date of service mileage at time of service and a description of service per formed and or parts installed For your convenience maintenance logs are included in the Maintenance Information section of this guide If you sell your vehicle you should give your maintenance records to the new owner Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty WHERE TO GO FOR MAINTENANCE You may have maintenance per formed on your vehicle by any quali fied person or facility However Lexus recommends having maintenance performed by an authorized Lexus dealership Lexus dealership technicians are spe cially trained to maintain and repair Lexus vehicles They stay current on the latest service information through Lexus technical bulletins service pub lications and training courses Many are also certified through the Lexus Commitment to Perfection Certifica tion Program which requires special ized state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellenc
22. ordering a new key bring all keys for the vehicle to your dealer ship If a Smart Key or the key num ber plate is not available a Lexus dealer or certain locksmiths can obtain the key code from a restricted access database These businesses Other Benefits and Assistance can also access a service utility to register the keys to the vehicle if all registered keys have been lost If you lock your key in your vehicle and do not have a spare your dealer can make a new mechanical key from the code on the key number plate Certain bonded registered lock smiths may also be able to generate a replacement mechanical key If a Lexus dealer is not available please refer to www aloa org to find a bond ed registered locksmith who per forms high security key service Keeping the Key Safe Replacing a Smart Key may be costly We advise you to keep a spare Smart Key and the key number plate in a safe place If you record the key num ber in more than one place do not record it in a way that can be easily identified and associated with the vehicle For example don t leave the number somewhere that can be accessed by a valet It is wise to keep a copy of the key number outside of the vehicle Both Lexus and your Lexus dealer are dedicated to serving your automotive needs Your complete satisfaction is our first priority Should you have a problem or concern please take the following steps to ensure the quickest possible response
23. previous owner You ve made a wise decision to pur chase a Lexus Your vehicle delivers world class luxury and performance Introduction along with an unparalleled commit ment from Lexus to ensuring your sat isfaction You can be confident as we are that you ll enjoy owning your Lexus as much as you enjoy driving it This section of the Warranty and Services Guide describes the terms of Lexus warranty cover age as well as general owner responsibilities The section be ginning on page 39 describes your vehicle s maintenance requirements Be sure to review this information carefully since proper maintenance is required to ensure that warranty coverage remains intact All warranty information is the latest available at the time of publication and with the exception of the emis sion control warranties is subject to change without notice WARRANTY New Vehicle Limited Warranty Basic 9 Powertrain Restraint Systems ey Corrosion Perforation 5 80 months Emission Control Warranty E Defect E Specific Components EJ USA ES E Performance 5 Specific Components E Performance E Short Term Defect RE OL Long Term Detect 10 20 40 50 60 70 80 months Specific components may have longer coverage under terms of the Powertrain Warranty Also applies to Arizona Connecticut Maine Mary
24. rear tires and wheels Scheduled Maintenance Log 57 MAINTENANCE 58 Replace engine oil with OW 20 oil replace oil filter Replace air conditioner filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Reset maintenance reminder light T Rotate tires Visually inspect brake pads calipers and rotors C Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and
25. replacement schedules for the parts you are using In addition you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts Your Warranties in Detail ALNVYUVM 31 WARRANTY 32 IF YOUR VEHICLE FAILS A SMOG CHECK TEST If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an autho rized Lexus dealership and present a copy of the smog check test report Also take your maintenance records in case they are needed If your claim qualifies for coverage the dealership will repair your vehicle within 30 days unless a shorter peri od is required by law If your claim is denied Lexus will notify you in writing of the reason within the same period If we fail to do so we will repair your vehicle free of charge The only exceptions allowed are when you request or agree to a delay or when a delay is caused by factors beyond the control of Lexus or the dealership For information on how to obtain service under the Emission Defect Warranty see page 37 Obtaining Warranty Service Your Warranties in Detail REPAIR DELAYS If a Lexus dealership is unable to complete repairs on your vehicle within 30 days you may have the repairs made under Lexus provisions for emergency warranty repairs See page 37 for details IF YOU HAVE QUESTIONS If you have questions or concerns about
26. tires Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Visually inspect brake pads calipers and rotors Replace engine oil with OW 20 oil replace oil filter Replace air conditioner filter Inspect engine coolant see page 69 Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle H you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage lApplies to models
27. vehicle fails an EPA approved emissions test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report Also take your maintenance records in case they are needed If your claim qualifies for coverage the dealership will repair your vehicle within 3O days unless a shorter peri od is required by law If your claim is denied Lexus will notify you in writing of the reason within the same period If we fail to do so we will repair your vehicle free of charge The only exceptions allowed are when you request or agree to a delay or when a delay is caused by factors beyond the control of Lexus or the dealership For information on how to obtain service under the Emission Defect Warranty see page 37 Obtaining Warranty Service Your Warranties in Detail IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle s federal emission warranty coverage please follow the steps described on pages 9 10 In the case ol the Emission Performance Warranty you may also request infor mation from or report complaints to US Environmental Protection Agency Vehicle Programs amp Compliance Division 6405J Attn Warranty Complaints 401 M Street SW Washington DC 20460 Vehicles equipped with a California Certified Emission Control System that are regis tered and operated in California or
28. ARRANTY 20 This warranty also does not cover the following Tires Tires are covered by a separate war ranty provided by the tire manufac turer See page 34 Normal Wear and Tear Noise vibration cosmetic conditions and other deterioration caused by normal wear and tear Maintenance Expense Normal maintenance services such as engine tune ups replacement of fluids and filters lubrication cleaning and polishing replacement of spark plugs and fuses and replacement of worn wiper blades brake pads linings and clutch linings Vehicles With Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined Vehicles With Unknown Vehicle Identification Number Any vehicle for which the original factory assigned vehicle identification number cannot be determined Salvage or Total Loss Vehicles Any vehicle that has ever been issued a salvage title or similar title under any state s law or has ever been declared a total loss or equivalent by a financial institution or insurer such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehi cle This exclusion does not apply to the emission control warranties Incidental Damages Incidental or consequential damages associated with a vehicle failure Such damages include but are not limited to inconvenience the cost of trans portation
29. UVM 21 WARRANTY 22 WHAT IS COVERED AND HOW LONG Emission Defect Warranty Lexus warrants that your vehicle Was designed built and equipped to conform at the time of sale with applicable federal emissions standards e s free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards Federal regulations require that this warranty be in effect for two years or 24 000 miles from the vehicle s in service date whichever occurs first However under the terms of the Basic Warranty Lexus provides coverage of four years or 50 000 miles which ever occurs first Specific components may have longer coverage under the terms of the Powertrain Warranty Additionally components marked 8 80 in the parts list on pages 23 24 have coverage of eight years or 80 000 miles whichever occurs first Your Warranties in Detail Emission Performance Warranty Some states and localities have estab lished vehicle inspection and mainte nance I M programs to encourage proper vehicle maintenance If an EPA approved I M program is in force in your area you are eligible for Emission Performance Warranty coverage Under the terms of the Emission Performance Warranty and federal regulations Lexus will make all nec essary repairs if both of the following occur Your vehicle fails to meet appli cable emissions standards as determined by an EPA approved emissions test T
30. additional items are included in this service See the 12 Months or 10 000 Miles chart on page 48 MAINTENANCE 46 Scheduled Maintenance Log NOTES P Z m 2 gt z A m Scheduled Maintenance Log 47 Inspect and adjust all fluid levels Replace engine oil with OW 20 oil replace Program Lexus Personalized Settings if oil filter requested Replace air conditioner filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads calipers and rotors Visually inspect brake pads calipers and rotors Check installation of driver s floor mat C Check installation of driver s floor mat Road test vehicle Road test vehicle Note If you drive primarily under certain special H you drive primarily under this operating conditions you should also replace the in engine oil with OW 20 oil and replace the oil filter paang gondition pente See page 44 for conditions that apply Some con ditions require additional maintenance See below Driving on dirt roads on dusty roads If you drive primarily under this Inspect axle shaft boots special operating condition perform Inspect ball joints and dust covers these additional items Inspect engine air filter Inspect steering link d boot Driving on dirt roads or o
31. age intervals each service should be performed Please note that many maintenance services should be performed only by a qualified technician For further information on maintenance services that you can perform yourself see the maintenance sections of your Owner s Manual Air Conditioner Filter Replace at specified intervals More frequent replacement may be required when driving in dusty conditions heavy traffic areas urban areas desert areas or dirt roads Refer to your Owner s Manual for service details Axle Shaft Boots Check the axle shaft boots and clamps for cracks deterioration and damage Replace any damaged parts and if necessary repack the grease A qualified technician should perform these operations Scheduled Maintenance Log Ball Joints and Dust Covers Check the suspension and steering linkage ball joints for looseness and damage Check all dust covers for deterioration and damage qualified technician should perform these inspections Body Inspection Visually check for corrosion scratch es and other damage Check outer body panels inner panels of the hood and doors and underneath the vehi cle Apply touch up paint to any chips and scratches or have them repaired by a qualified technician Brake Fluid Replace using fluid type specified in your Owner s Manual A qualified technician should perform this operation Brake Lines and Hoses Visually inspect for proper insta
32. any of the repairs that are covered by war ranty To receive reimbursement present to an authorized Lexus deal ership your paid repair invoices and any parts that were removed from the vehicle You will be reimbursed for warranted parts at the manufacturer s suggested retail price and warranted Your Responsibilities ALNVYUVM 37 WARRANTY 38 labor at a geographically appropriate hourly rate multiplied by Lexus rec ommended time allowance for the repair If your vehicle requires emergency repair Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner To ensure that warran ly coverage remains intact have your vehicle inspected by an authorized Lexus dealership as soon as possible after an emergency repair Your Responsibilities Regular maintenance is essential to obtaining the highest level of per formance safety and reliability from your Lexus It can also enhance your vehicles resale value This section of the Warranty and Services Guide is designed to help you make sure your vehicle receives proper and timely maintenance It includes factory recommended maintenance guidelines as well as logs in which to document your vehicles maintenance history In addition to scheduled maintenance your Lexus requires ongoing general maintenance such as fluid checks and visual inspections
33. ating conditions which put added demands on a vehicle include Driving on dirt roads or on dusty roads Repeated trips of less than five miles in temperatures below 32 F or O C Extensive idling and or low speed driving for long distances such as police taxi or door to door delivery use If you drive primarily under any of the conditions noted you should replace the engine oil and oil filter every six months or 5 000 miles Some of these special operating conditions require other maintenance items these items are indicated in each maintenance chart If you drive only occasionally under any of the special operating condi tions noted it is not necessary to change the oil every six months or 5 000 miles or to perform the addi tional services listed in the charts This added maintenance is required only if you drive primarily under any of the special operating conditions Complimentary First Scheduled Maintenance Service Six Months or 5 000 Miles Lexus provides your first scheduled maintenance service at no charge The service is performed at six months or 5 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads cal
34. available to you including small claims court You should be aware that the decision of the arbitrator s is admissible as evidence in any legal proceedings concerning your vehicle Is the Dispute Settlement Program subject to change The information in this booklet about the program is correct as of the date of printing However the program may be changed without notice Contact the Lexus Customer Satisfaction Department at 800 255 3987 for the most current information concerning the Dispute Settlement Program Introduction gt Bu gt Z ng 13 WARRANTY 14 You have purchased one of the finest vehicles built in the world today and it is backed by one of the finest war ranties in the industry This excellent warranty coverage demonstrates not only our confidence in Lexus vehicles but also our commitment to every Lexus customer We re dedicated to ensuring that you enjoy exceptional quality dependability and peace of mind throughout your ownership experience To further demonstrate our commit ment to our customers satisfaction occasionally we may establish a special policy adjustment to pay for specific repairs that are no longer covered by warranty When we estab lish such a policy adjustment we mail details to all applicable owners on record That s why it is important to send in the card at the back of this booklet if you change your address or if you have purchased your Lexus from a
35. by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any auto motive service provider you choose Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealer ship for maintenance and repairs However any failure or noncompli ance caused by improper mainte nance or repairs is not covered by this warranty REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non Genuine Lexus Parts for maintenance and repairs However use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems If you use replacement parts that have maintenance or replacement sched ules different from those of Genuine Lexus Parts you must follow the main tenance and replacement schedules for the parts you are using In addition you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts Your Warranties in Detail ALNVYUVM 25 WARRANTY 26 IF YOUR VEHICLE FAILS AN EMISSIONS TEST If your
36. ddition you must use NCDS if you are required to do so prior to exercising certain rights or seeking certain remedies available under the Lemon Laws of your state See the Lemon Law Guide for specific requirements applicable in your state However if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act you need not use NCDS Introduction NCDS Arbitration What is the Dispute Settlement Program This program consists of local profes sionals who are trained and experi enced in arbitration The arbitrator s appointed by NCDS will arbitrate your case by reviewing the facts you present having the vehicle inspected if necessary and promptly rendering a fair and equitable decision How much will it cost The service is provided at no cost to you It is part of Lexus effort to promptly and equitably resolve your concerns The decision maker is an impartial third party The decision of the arbitrator s is binding on Lexus but not on you What types of disputes are eligible NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1 four years or 50 000 miles from the vehicle s in service date whichever is earlier or 2 the applicable provision of the Lexus New Vehicle Limited Warranty However NCDS will not arbitrate 1 claims involving a vehicle used primarily for commercial purposes unless the
37. djust all fluid levels Reset maintenance reminder light T Rotate tires Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Visually inspect brake pads calipers and rotors Replace engine oil with OW 20 oil replace oil filter Replace air conditioner filter 0 Reset maintenance reminder light T Rotate tires Replace engine coolant see page 69 Visually inspect brake pads calipers and rotors C Check installation of driver s floor mat O Road test vehicle H you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis
38. e You can be confident you re getting the best possible service for your vehicle when you take it to a Lexus dealership Plus a Lexus dealership will always use Genuine Lexus Parts designed specifically for your vehicle Your Responsibilities ALNVYUVM 35 WARRANTY 36 REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts However Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle Like all Lexus products Genuine Lexus Parts are built to the highest standards of quali ty durability and performance They are also designed to fit your vehicle s exact specifications Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs And because it is linked elec tronically to Lexus Parts Distribution Centers the dealership has quick access to any parts it may not have in stock Genuine Lexus Parts are covered by their own warranty see your dealer for details or the remainder of any applicable New Vehicle Limited Warranty whichever is longer Non Genuine Lexus Parts or any damage or failures resulting from their use are not covered by any Lexus war ranty Your Responsibilities BY GEOGRAPHIC REGION In the United States U S Territories and Canada To obtain warranty service in the United States U S territories or Canada take your vehicle to a
39. e Emission Control Warranty JINVNALNIVW 2 Applies to models with same size front and rear tires and wheels Scheduled Maintenance Log 55 MAINTENANCE Inspect and adjust all fluid levels Reset maintenance reminder light T Rotate tires Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Visually inspect brake pads calipers and rotors Replace engine oil with OW 20 oil replace oil filter Replace air conditioner filter Reset maintenance reminder light T Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspec
40. e at no charge for parts and labor Parts Replacement Any needed parts replacement will be made using new or remanufactured parts The decision whether a part should be repaired or replaced will be made by the servicing Lexus dealer ship and or Lexus Parts scheduled to be replaced as required maintenance are warranted until their first replace ment only Note Lexus remanufactured parts meet or exceed all factory standards for safety quality and reliability Limitations The performance of necessary repairs and adjustments is the exclu sive remedy under these warranties or any implied warranties Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle Any implied warranty of merchant ability or fitness for a particular purpose is limited to the duration of these written warranties Some states do not allow restrictions on how long an implied warranty lasts so this limitation may not apply to you Your Rights Under State Law These warranties give you specific legal rights You may also have other rights that vary from state to state Your Warranties in Detail gt Bul Bu gt 2 ng 17 WARRANTY 18 WHAT IS COVERED AND HOW LONG Basic Warranty This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Lexus subject to the exceptions indicated under What Is
41. e below It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Date Mileage 139NVN31NIVMW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 49 MAINTENANCE 50 Replace engine oil with OW 20 oil replace oil filter Replace air conditioner filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Reset maintenance reminder light T Rotate tires Visually inspect brake pads calipers and rotors C Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions r
42. e documents Then you will each be given an opportunity for rebuttal After considering all testimo ny and documents the arbitrator s will review the applicable legal stan dards and render a decision within 10 days A settlement satisfactory to all parties may be negotiated at any time during the process What types of decisions are ren dered and how do know if Lexus will abide by the decision of the arbitrator s Arbitrated decisions are based on what the arbitrator s believe to be fair and equitable after applying the appropriate legal standards Remedies include but are not limited to repairs reimbursement for repairs and inci dental expenses such as towing costs and repurchase or replacement of your vehicle The decision of the arbitrator s is binding on Lexus but not on you Lexus must comply with the decision shortly after it is rendered usually within 3O days of your acceptance ol the decision NCDS will contact you within 1O days of scheduled compliance to ensure that Lexus has complied in a timely manner Are there limits to the scope of arbitrated decisions Arbitrated decisions do not include Attorney fees Punitive damages Multiple damages Consequential damages other than incidental damages that you may be entitled to under law What other recourse do have If you are dissatisfied with the arbitra tor s decision or Lexus compliance you may pursue any other legal reme dies
43. ed or if you Same owner additional driver who should receive product safety updates purchased your Lexus J New owner purchased vehicle used from a Lexus dealership on this date asa used vehicle please L New owner purchased vehicle used from other than a Lexus dealership on this date J complete and mail p EA ES SS C epe e CNA p fe a Today s date the attached ca rd Vehicle Identification Number required to process change Mo Day Year even if your warranty OM Ms Ms coverage has expired This will enable Lexus First name MI Last name to contact you with Check here if address below important product or Company name is for company LI safety updates concerning your vehicle If there is no Street address or PO Box Apt or suite number longer a card attached please call the Lexus City State Zipcode Customer Satisfaction i Primary phone number Secondary phone number Department at 800 255 3987 E mail address This information is obtained solely for the use of Lexus Lexus occasionally sends special promotional offers to registered owners Check here if you prefer not to receive these offers D LEXUS BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 449 TORRANCE CA POSTAGE WILL BE PAID BY THE ADDRESSEE LEXUS DIVISION
44. eplace engine oil with OW 20 oil replace oil filter Replace Smart Key battery Measure thickness of brake pads and runout Reset maintenance reminder light of brake rotors Rotate tires 5 Replace air conditioner filter Visually inspect brake pads calipers Replace brake fluid and rotors Replace engine air filter Check installation of driver s floor mat Replace engine coolant see page 69 Road test vehicle Inspect the following Axle shaft boots Fuel tank cap gasket Ball joints and dust covers __ Rack and pinion assembly Body ___Rear differential oil ___Brake lines and hoses Steering linkage and boots Drive belt Transfer case for signs of leakage AWD Exhaust pipes and mountings Transmission for signs of leakage Front differential oil AWD ___ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage JINVNALNIVW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 67 MAINTENANCE 68 The following descriptions are provid ed to give you a better understanding of the maintenance services that should be performed on your vehicle The scheduled maintenance log indi cates at which time mile
45. equire additional maintenance See below you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Measure thickness of brake pads and runout Rotate tires of brake rotors Visually inspect brake pads calipers Replace air conditioner filter and rotors Replace brake fluid Check installation of driver s floor mat Replace engine air filter Road test vehicle Replace Smart Key battery Inspect the following __ Axle shaft boots Fuel tank cap gasket Ball joints and dust covers Rack and pinion assembly __ Body Rear differential oil Brake lines and hoses Steering linkage and boots ___Engine coolant see page 69 __ Transfer case for signs of leakage AWD ___Exhaust pipes and mountings ___ Transmission for signs of leakage Front differential oil AWD ___ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses It you drive primarily under this special operati
46. erfection Certification Program which requires specialized state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence Additionally when you have your vehicle serviced at a Lexus dealer ship your service information is recorded in the Lexus National Service History database This is the first database of its kind in the auto motive industry It can be accessed by any Lexus dealership in the U S a great convenience if you relocate or need to have your vehicle serviced while traveling You can be confident you re getting the best possible service for your vehicle when you take it to a Lexus dealership Don t trust your invest ment to anything less than a team of Lexus specialists Maintenance and repairs not performed by an authorized Lexus dealership should be per formed by a qualified technician following procedures in Lexus service and repair publications P Z m 2 gt z A m Introduction 41 In addition to scheduled maintenance After a Car Wash your Lexus requires ongoing general e Check installation of driver s maintenance such as fluid checks and llaor mat visual inspections The recommended guidelines for inspections are listed When Cleaning the Interior below Please refer to the Mainte duris nance section of the Owner s Manual me vacuum cleaner Wipe dirty sur for a detailed
47. first See page 44 for details Dealership Service Department Your service department is commit ted to helping you keep your Lexus performing at its best Your dealer will provide you with the department s hours of operation appointment procedures and information on any special services Warranty Coverage Your Lexus is covered by one of the finest warran lies in the industry See page 15 for a summary of coverages Roadside Assistance Roadside assis tance is provided for 48 months from your vehicles in service date regard less of mileage See page 6 for details Again thank you for choosing Lexus We wish you many years of safe and pleasurable driving OWNER AMENITIES Complimentary Services First Scheduled Maintenance Service Second Scheduled Maintenance Service Loaner Vehicle Travel Protection Roadside Assistance Other Benefits and Assistance Quality Control Vehicle Service History Vehicle Service Agreements Body Repairs The Smart Key WARRANTY INFORMATION Introduction If You Need Assistance The Lexus Commitment Warranty Coverages at a Glance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty isse 28 Tire Limited Warranty ux case NANA NAAN e EAR RA 34 Your Responsibilities Operation and Maintenance sss 35 Obtain
48. his failure results or will result in some penalty to you such as a fine or denial of the right to use your vehicle under local state or federal law This warranty is in effect for two years or 24 000 miles from the vehicle s in service date whichever occurs first Additionally components marked 8 80 in the parts list on pages 23 24 have coverage of eight years or 80 000 miles whichever occurs first WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by The use of replacement parts not certified in accordance with aftermarket parts certification regulations The use of replacement parts not equivalent in quality or design to original equipment parts Provisions under the What Is Not Covered section of the New Vehicle Limited Warranty also apply to this warranty WARRANTY PARTS LIST Air Conditioning System Compressor Condenser Evaporator Associated parts Air Fuel Metering System Air fuel ratio feedback control system Cold start enrichment system Deceleration control system Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle body Other components Air Induction System e Intake manifold and intake air surge tank Air Injection System Airinjection manifold Airinjection pump Airflow control valves 8 80 Covered for eight years or 80 000 miles wh
49. ice and repair publications Scheduled Maintenance Log P Z m 2 gt z m 71 Model In service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE 72 Scheduled Maintenance Log Air conditioner filter 00 00 0000 ccc cece 48 67 68 Axle shalt boots toiture tdt vt seat buy eerte Ep adsense 48 67 68 Ball joints and dust covers ccc cece eee e een e cena tenn ee ens 48 67 68 Body inspection Ped ed 48 67 68 Be IC CIA 7 Brakes AA TT 42 68 Lines and hoses zeit epe rta bte decies erg 48 67 68 Pads calipersiand aa a 48 67 69 Complimentary services Maintenance services ene 4 45 46 Other services narisani RU and tete d 5 6 kakanta NATEN eed e tte tendi e ae and 48 67 69 Dispute resolution aa AA memes 9 13 21 Drive belt 48 67 69 Driver s floor es 48 67 69 Emergency repairs AAAH ARA ARMANI 37 38 Engine air filter ee 48 67 69 Engine Coolant cerra mada kalag Paid eH UR DARANGAN 42 48 67 69 Engin oil arid oil filler Lr hha hahha 42 48 677 70 Exhaust pipes and mountings sse 48 67 70 Fuel lines and connections fuel tank band and fuel tan
50. ichever occurs first Your Warranties in Detail ALNVYUVM 23 WARRANTY 24 Catalyst System Catalytic converter and protector 8 80 e Constricted fuel filler neck Exhaust manifold Exhaust pipe manifold to cata lyst and or catalyst to catalyst Evaporative Control System Charcoal canister Diaphragm valve Fuelfiller cap e Fuel tank Vapor liquid separator Exhaust Gas Recirculation EGR System EGR gas temperature sensor EGR valve Associated parts Ignition System Distributor and internal parts Ignition coil and ignitor Ignition wires Spark plugs Positive Crankcase Ventilation PCV System Oil filler cap PCV valve or orifice Other Parts Used in Systems Listed Data link connector 8 80 Hoses clamps fittings tubing and mounting hardware Malfunction indicator light and bulb 8 80 Pulleys belts and idlers Sealing gaskets and devices Sensors solenoids switches and valves 8 80 Covered for eight years or 80 000 miles whichever occurs first Warranted until first required maintenance under terms of the California Emission Control Warranty Your Warranties in Detail MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompliance caused
51. il used or the certification of the vehicle Exhaust Pipes and Mountings Visually inspect the exhaust pipes muffler and hangers for cracks deterioration and damage Start the engine and listen carefully for any exhaust leakage Tighten connec tions and replace parts as necessary Scheduled Maintenance Log Fuel Lines and Connections Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion dam age cracks and loose or leaking connections Tighten connections and replace parts as necessary Fuel Tank Cap Gasket Visually inspect for cracks deterio ration and damage and replace if necessary Nuts and Bolts on Chassis Check that tightness of the seat mounting bolts and front rear suspen sion member retaining bolts matches torque measurements specified in the Repair Manual Rack and Pinion Assembly Inspect the rack and pinion assembly for signs of leakage damage and loose electrical connections Tighten connections and if you discover any leakage or damage have it repaired immediately by a qualified technician Road Test While driving the vehicle check for proper operation of engine transmis sion brakes and steering Also check the parking brake and check for ab normal noise or vibration from any part of the vehicle Spark Plugs Replace at specified interval Install new plugs of the same type as origi nally equipped A qualified technician should perform this operat
52. imentary service will include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Complimentary Services What are Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be pro grammed to your preferences For example doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the six month 5 000 mile scheduled maintenance service Programming of some Lexus Personal ized Settings requires special equip ment and may be performed only by an authorized Lexus dealership Second Scheduled Maintenance Service 12 Months or 10 000 Miles This complimentary service is per formed at 12 months or 10 000 miles whichever occurs first To obtain this service contact your Lexus dealer ship Your complimentary service will include these items Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s flo
53. ing Warranty Service iss eene 37 MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance 39 Maintenance and Lexus Warranty Coverage 40 Lexus Dealership Service sss 41 General Maintenance and Regular Use 42 Scheduled Maintenance Log Determining Your Maintenance Interval Months vs Mileage 44 Special Operating Conditions 44 Complimentary First Scheduled Maintenance Service 45 Complimentary Second Scheduled Maintenance Service 46 Scheduled Maintenance Log aaa e 48 Explanation of Maintenance Items reer 68 Vehicle Identification 3 5 rome uer 72 2 To help ensure that your ownership experience is pleasant convenient and trouble free Lexus provides you with a variety of complimentary ser vices These services are described on the following pages Other valu able owner benefits are described in the section entitled Other Benefits and Assistance beginning on page 7 First Scheduled Maintenance Service Six Months or 5 000 Miles This complimentary service is per formed at six months or 5 000 miles whichever occurs first To obtain this service contact your Lexus dealer ship Your compl
54. ion Steering Linkage and Boots With the vehicle stopped check for excessive freeplay in the steering wheel Inspect the linkage for bending and damage and the dust boots for deterioration cracks and damage Replace any damaged parts A quali fied technician should perform these operations Timing Chain The timing chain requires no periodic inspection Tire Rotation See your Owner s Manual for tire rotation requirements Check tire pressure and check tires for damage and uneven wear If the vehicle is equipped with a spare tire check the condition and pressure of the spare Tire Pressure Warning Sensors A tire pressure sensor is mounted on each full size wheel These sensors do not require periodic maintenance When a sensors long life lithium bat tery becomes discharged the battery should be replaced by a qualified technician following procedures in Lexus service and repair publications Transmission Transfer Case Inspect transmission transfer case for signs of leakage If you discover any leakage have it repaired immediately by a qualified technician Note The transmission transfer case and transmission fluid are a complete ly sealed unit Therefore periodic checks and replacement of the trans mission fluid are not required and there is no dipstick on the transmis sion Any repairs that require adding or replacing fluid should be per formed by a qualified technician fol lowing procedures in Lexus serv
55. ipers and rotors Check installation of driver s floor mat Road test vehicle What are Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be pro grammed to your preferences For example doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the six month 5 000 mile scheduled maintenance service Programming of some Lexus Personal ized Settings requires special equip ment and may be performed only by an authorized Lexus dealership Z m 2 gt z A m Scheduled Maintenance Log 45 Complimentary Second Scheduled Maintenance Service 12 Months or 10 000 Miles Lexus also provides your second scheduled maintenance service at no charge The service is performed at 12 months or 10 000 miles whichev er occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle If you do the majority of your driving under certain special operating con ditions
56. ission Control System PERFORMANCE WARRANTY e f an emissions related part listed on pages 23 24 is defective the part will be repaired or replaced by Lexus This is your SHORT TERM Emission Control System DEFECT WARRANTY Note Under the terms of the Basic Warranty Lexus provides coverage of four years or 50 000 miles whichever occurs first Specific components may have longer coverage under the terms of the Powertrain Warranty 2 For seven years or 70 000 miles whichever occurs first e f an emissions related part listed on page 30 is defective the part will be repaired or replaced by Lexus This is your LONG TERM Emission Control System DEFECT WARRANTY OWNER S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus recommends that you retain all receipts covering maintenance on your vehicle but Lexus cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance You are responsible for presenting your vehicle to a Lexus dealership as soon as a problem exists The warran ty repairs should be completed in a reasonable amount of time not to exceed 30 days You should also be aware that Lexus may deny you warranty coverage if ALNVYUVM your vehicle or a part has failed due to abuse neglect improper mainte nance or unapproved modificatio
57. k vapor vent system hoses sense nessun eens 48 67 70 Fuel tank cap gasket 48 67 70 Inspections general maintenance sss 42 43 See scheduled maintenance log for maintenance interval Lexus Personalized Settings 1 4 45 Loaner vehicle 5 Maintenance As related to warranty coverage 25 29 31 35 40 Complimentary first and second services 4 45 46 Explanation of maintenance items aaa 68 71 General maintenance and inspections 42 43 Importance of maintenance isse 39 Maintenance intervals sss 44 Scheduled maintenance log aaa aaa 48 67 Where to obtain maintenance inside front cover 35 41 Manual transmission Greed UA Or In Ede 70 Nuts and bolts on chassis 0 48 67 70 OI CHANGE UU 48 67 70 Owner responsibilities c cece cece 25 29 31 35 38 Parts replacement una aa rre petet P ES aaa 7 16 25 31 36 Pre delivery service oco ALNG alpa Nha haan 1 euin EEUU 7 Rack and pinion assembly sss 48 67 70 Road 48 677 70 Roadside assistance eene 16 Service agreements 7 Service cece cece eee eee GNG
58. land Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington vehicles equipped with a California Certified Emission Control System Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty 15 Introduction WARRANTY 16 Who Is the Warrantor The warrantor for these limited war ranties is Lexus a division of Toyota Motor Sales U S A Inc 19001 South Western Avenue Torrance California 90509 2991 a California corpora tion Which Vehicles Are Covered These warranties apply to 2013 model year Lexus GS 350 models registered and normally operated in the United States U S territories and Canada Warranty coverage is auto matically transferred at no cost to sub sequent vehicle owners Multiple Warranty Conditions This booklet contains warranty terms and conditions that may vary depend ing on the part covered A warranty for specific parts or systems such as the Powertrain Warranty or Emission Performance Warranty is governed by the coverage set forth in that war ranty as well as the General Warranty Provisions Your Warranties in Detail When Warranty Begins The warranty period begins on the vehicle s in service date which is the first date the vehicle is either delivered to an ultimate purchaser leased or used as a company car or demonstrator Repairs Made at No Charge Repairs and adjustments covered by these warranties are mad
59. llation Check for chafing cracks deteriora tion and signs of leakage Replace any deteriorated or damaged parts A qualified technician should perform these operations Brake Pads Calipers and Rotors Check brake pads and rotors for excessive wear check brake rotors for runout Check brake calipers for fluid leakage Some models are equipped with directional rotors When servicing these rotors reinstall at same location A qualified techni cian should perform these operations Differential Oil Inspect each differential component for signs of leakage If you discover any leakage have it repaired immedi ately by a qualified technician Refer to your Owner s Manual for fluid specifications Drive Belt Inspect for cracks excessive wear and oiliness Check the belt tension and adjust if necessary Replace the belt if it is damaged Driver s Floor Mat Only use the driver s floor mat designed specifically for the model and model year of your vehicle such as Lexus Genuine floor mats Always properly secure the dri vers floor mat using the retaining hooks Never install another floor mat on top of the existing driver s floor mat Never install the driver s floor mat upside down Engine Air Filter Check for excessive dirt damage and oiliness Replace if necessary Engine Coolant When inspecting visually check the engine coolant level on the see through reservoir Add coolant as necessar
60. n authorized Lexus dealership If your vehicle cannot be driven contact your nearest Lexus dealership for towing assistance You do not have to pay for towing to the nearest Lexus dealer ship if your vehicle is inoperable due to failure of a warranted part Outside the United States U S Territories and Canada If you are using your vehicle outside the United States U S territories and Canada and need warranty service contact a local Lexus dealership Please note however that your vehi cle may not be repaired free of charge because the local Lexus dis tributor may have no obligation to provide warranty service for your vehicle and or your vehicle may not comply with local regulatory or envi ronmental requirements EMERGENCY REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership To locate your nearest author ized Lexus dealership log on to www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 Maintenance and repairs not performed by an authorized Lexus dealership should be per formed by a qualified technician following procedures in Lexus service and repair publications If your vehicle is inoperable or unsafe to drive and there is no Lexus dealer ship reasonably available to make repairs you may perform the repairs yourself or have them performed by another automotive service provider Lexus will reimburse you for
61. n dusty roads CENA Tighten nuts and bolts on chassis Inspect axle shaft boots 2 Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage This service excluding maintenance required for special operating conditions is complimentary when performed by an authorized Lexus dealership MAINTENANCE 2This service is complimentary when performed by an authorized Lexus dealership 3 Applies to models with same size front and rear tires and wheels 48 Scheduled Maintenance Log Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Inspect the following __ Axle shaft boots Exhaust pipes and mountings Ball joints and dust covers Front differential oil AWD Body Rack and pinion assembly Brake lines and hoses Rear differential oil ___Engine coolant see page 69 Steering linkage and boots Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance Se
62. ng condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage JINVNALNIVW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 51 MAINTENANCE Inspect and adjust all fluid levels Reset maintenance reminder light T Rotate tires Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Visually inspect brake pads calipers and rotors Replace engine oil with OW 20 oil replace oil filter Replace air conditioner filter Reset maintenance reminder light T Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle H you drive primarily under this special operating
63. ns If you have any questions regarding your warranty rights and responsibili ties you should contact the Lexus Customer Satisfaction Department at 800 255 3987 or the California Air Resources Board Mobile Source Control Division at 9528 Telstar Avenue PO Box 8001 El Monte CA 91734 8001 Your Warranties in Detail 29 WARRANTY 30 WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by The use of replacement parts not certified in accordance with aftermarket parts certification regulations The use of replacement parts not equivalent in quality or design to original equipment parts Provisions under the What Is Not Covered section of the New Vehicle Limited Warranty also apply to this warranty Your Warranties in Detail PARTS LIST LONG TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70 000 miles from the vehicle s in service date whichever occurs first Air Conditioning System Compressor Condenser Evaporator Evaporator O ring Expansion valve Air Fuel Metering System Engine control computer engine control module Fuel pump Injector Throttle body Air Induction System e Intake manifold and intake air surge tank Catalyst System Exhaust front pipe including catalytic converter Exhaust manifold including manifold converter Evaporative Control System e Fuel tank
64. nths or 4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle has been maintained and used in accordance with the written instructions for proper mainte nance and use Lexus will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty 5 lf vehicle was used as a company car or demonstrator check box and complete the following The vehicle with which this state ment is delivered was placed into service as a company car or demonstrator prior to delivery The Emission Performance Warranty period commenced on the date the vehicle was first placed into service which was ALNVYUVM Month Day Year Note The dealership makes no repre sentation or warranty that the emission control system or any part thereof is without defect or that the system will perform properly The Emission Performance Warranty referred to in Paragraph 4 and furnished with the vehicle is solely that of the manu facturer This statement is required by section 207 of the Clean Air Act 42 U S C 7541 and the EPA regulations issued thereunder Dealership name Your Warranties in Detail 27 WARRANTY 28 Vehicles equipped with a California Certified Emission Control System that are regis tered and operated in California or any state that adopts California emission warranty provisions are covered by this warranty Arizona Connecticut Maine
65. nuine Lexus Parts Some repair shops and insurance companies may suggest using imitation or salvaged parts to save money However these parts do not meet Lexus high stan dards for quality fit and corrosion resistance In addition imitation and salvaged parts and any damage or failures they may cause are not cov ered by any Lexus warranty The best way to ensure that your vehi cle is repaired with Genuine Lexus Parts is to take it to a Lexus dealer ship Each dealership works with selected collision repair centers that meet Lexus strict requirements for Other Benefits and Assistance 7 2 ul training equipment quality and cus tomer satisfaction These repair cen ters use Genuine Lexus Parts exclu sively in the repair of Lexus vehicles The Smart Key Your Lexus vehicle was made with two Smart Keys and an aluminum key number plate Each Smart Key includes an electronic main key that has an integrated mechanical back up key The electronic key controls the remote entry and theft deterrent sys tems enables the push button start switch and controls the engine immo bilizer The mechanical key can be removed from the electronic key and used to operate the driver s door lock the glove box lock and the trunk lock if equipped Replacing the Key Your Lexus dealer can generate replacement keys Certain bonded registered locksmiths may also be able to generate replacement keys When
66. or mat Road test vehicle If you do the majority of your driving under certain special operating con ditions additional items are included in this service See the 12 Months or 10 000 Miles chart on page 48 Loaner Vehicle If your vehicle must be kept overnight at a Lexus dealership for a warranty covered condition that requires more than eight hours to repair Lexus will provide you with a complimentary loaner vehicle for up to five days Travel Protection Lexus will reimburse for a rental car for up to five days and for overnight lodging for up to three nights not to exceed 200 per night if all of the following occur Your vehicle becomes inopera ble or unsafe to drive when you are more than 100 miles from home Your vehicles malfunction is caused by a warranty covered condition Repairs will take longer than eight hours to complete To obtain reimbursement for rental car and lodging expenses contact a Lexus dealership service consultant Complimentary Services gt m z m 2 ul Roadside Assistance Lexus roadside assistance coverage is for 48 months from your vehicle s in service date regardless of mileage Coverage is provided 24 hours a day 365 days a year for vehicles operated in the United States US territories and Canada Assistance is adminis tered through the American Automobile Association Services Provided Roadside services s
67. roper maintenance are not covered under warranty Maintenance and repair services may be performed by you or by any auto motive service provider you choose Lexus will not deny a warranty claim solely because you used a service Introduction provider other than a Lexus dealer ship for maintenance and repairs However damage or failures caused by improper maintenance or repairs are not covered under warranty Your dealer may recommend more frequent maintenance intervals or more maintenance services than those listed in the scheduled mainte nance log These additional services are not required to maintain your war ranty coverage Ask your dealer for an explanation of any recommended maintenance not included in the scheduled maintenance log For a complete description of Lexus warranty coverages see pages 16 33 of this booklet To ensure that your vehicle receives first quality service and factory authorized parts Lexus recommends having maintenance performed by an authorized Lexus dealership To locate your nearest authorized Lexus dealership log on to www lexus com or contact Lexus Customer Satis faction at 800 255 3987 Lexus dealership technicians are experts in the maintenance and repair of Lexus vehicles They stay current on the latest service information through Lexus technical bulletins service publications and training courses Many are also certified through the Lexus Commitment to P
68. t ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage lApplies to models with same size front and rear tires and wheels 56 Scheduled Maintenance Log Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Inspect the following Axle shaft boots Exhaust pipes and mountings Ball joints and dust covers _ Front differential oil AWD Body Rack and pinion assembly ___ Brake lines and hoses ___ Rear differential oil Drive belt Steering linkage and boots Engine coolant see page 69 Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Date Mileage JINVNALNIVW lApplies to models with same size front and
69. t brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Inspect engine coolant see page 69 Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log R
70. ton cloth with mild car wash soap Rinse off with water If water does not bead on a clean vehicle surface apply car wax using a soft cotton cloth when the body of the vehicle is cool When Cleaning the Wheels Wait for hot wheels to cool before getting wheels wet Using a soft sponge or cotton cloth apply same mild car wash soap as used for the vehicle body Quickly rinse off with water Using a soft cotton cloth apply same car wax as used for the vehicle body Introduction Z m 2 gt z A m 43 MAINTENANCE 44 Determining Your Maintenance Interval Months vs Mileage Lexus recommends obtaining sched uled maintenance for your vehicle every six months or 5 000 miles whichever occurs first For example f at six months you have driven less than 5 000 miles you should obtain maintenance at six months don t wait until 5 000 miles f you drive 5 000 miles in less than six months you should obtain maintenance at 5 000 miles don t wait until six months Be sure to keep an eye on your mileage so that you obtain mainte nance when recommended If you are a low mileage driver mark your cal endar to remind yourself to obtain maintenance every six months Scheduled Maintenance Log Special Operating Conditions In addition to standard maintenance items vehicles that are driven under special operating conditions require further maintenance service These special oper
71. ts on chassis Date Mileage JINVNALNIVW lApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 53 MAINTENANCE 54 Replace engine oil with OW 20 oil replace oil filter Replace air conditioner filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle It you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Reset maintenance reminder light T Rotate tires Visually inspect brake pads calipers and rotors C Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots
72. u gt Z lt 11 WARRANTY 12 In addition to completing the cus tomer claim form please provide NCDS with the following information Vehicle year make model VIN mileage and date of purchase A brief description of your com plaint and the actions you have taken to resolve it What action or remedy you believe would resolve your problem If you are seeking reimbursement for repairs or incidental expenses please provide copies of applicable receipts Send your request to National Center for Dispute Settlement PO Box 457 Mt Clemens MI 48046 Upon receipt of your request NCDS will contact you regarding the status of your case and supply you with additional details about the program Introduction How does the arbitration process work When NCDS receives your request it will be forwarded to the Lexus area office for response At the request of either party or the arbitrators NCDS may schedule a technical inspection This may include an inspection of the vehicle by an independent technical expert with a Lexus representative present The technical expert will forward his or her evaluation to NCDS An oral hearing will be held prior to a decision being rendered At this hearing all relevant evidence is admissible You and a Lexus repre sentative will present both sides of the case to the NCDS arbitrator s You will each be given an equal opportunity to give testimony and provid
73. uch as bat tery jump start tire change fuel delivery vehicle extrication and towing in case of minor accident Towing to the nearest Lexus dealership or an alternate repair facility if necessary Assistance in locating alternate transportation and lodging How to Get Help To obtain roadside assistance take the following steps 1 Call 800 25 LEXUS 800 255 3987 Complimentary Services 2 Have as much of the following information as possible 17 digit Vehicle Identification Number VIN found on the vehicle registration paperwork and on the certification label located inside the driver s door jamb Owners name and home address Vehicle license plate number Location of vehicle including the nearest major intersection 3 Wait at your vehicle or in a nearby secure location for the roadside assistance provider to arrive Additional Coverage After your roadside assistance cover age expires you may join a motor club created exclusively for Lexus owners Benefits include roadside assistance coverage a trip planning service and discounts on travel and dining For further information call 800 25 LEXUS Quality Control You may have noticed a few miles on the odometer when you took delivery of your Lexus This mileage is a result of the comprehensive process used to ensure the quality of your vehicle This process includes extensive inspec tions during and after production The
74. with same size front and rear tires and wheels 64 Scheduled Maintenance Log Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Inspect the following Axle shaft boots Ball joints and dust covers __ Body Brake lines and hoses Drive belt items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Exhaust pipes and mountings Front differential oil AWD Rack and pinion assembly ___ Rear differential oil __ Steering linkage and boots Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below It you drive primarily under this special operating condition perform these additional Date Mileage lApplies to models with same size front and rear tires and wheels JINVNALNIVW Scheduled Maintenance Log 65 MAINTENANCE 66 Replace engine oil with OW 20 oil replace oil filter Replace air conditioner filter Reset maintenance reminder light Rotate tires Visually inspec
75. y When replacing drain the cooling system and refill with coolant Always use Genuine Toyota Super Long Life Coolant or similar high quality non silicate non amine non nitrate non borate ethylene glycol coolant with long life hybrid organic acid technology i e a combination of low phosphates and organic acids Check that the radia tor is not blocked with leaves dirt or insects and clean if necessary Also check the hose connection for cor rosion and condition of installation A qualified technician should perform these operations Note Initial replacement is at 120 months 100 000 miles Replace every 60 months 50 000 miles thereafter P Z m 2 gt z m Scheduled Maintenance Log 69 MAINTENANCE 70 Engine Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified inter vals SAE OW 20 oil is the best choice for good fuel economy and good starting in cold weather If SAE OW 20 is not available SAE 5W 20 may be used however it must be replaced with SAE OW 20 at the next oil change See your Lexus dealer for oil specifically formulated for your vehicle s engine For instructions on how to reset the reminder light refer to your Owner s Manual Note If you do the majority of your driving under any of the special oper ating conditions indicated on page 44 you should replace the engine oil and oil filter every six months or 5 000 miles regardless of the o
76. your vehicles California emis sion warranty coverage please follow the steps described on pages 9 10 You may also request information from or report complaints to California Air Resources Board Mobile Source Control Division PO Box 8001 El Monte CA 91734 8001 800 242 4450 ALNVYUVM Your Warranties in Detail 33 WARRANTY 34 OBTAINING WARRANTY SERVICE Thetires that come as original equip ment on your vehicle are warranted by their manufacturer and not Lexus Please refer to the tire warranty state ment included with the owner infor mation in your vehicle To obtain warranty service for a tire take the tire to an authorized dealer of the tire manufacturer Refer to your local phone directory for dealer locations Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufac turer For additional warranty information or service assistance contact the tire manufacturer directly Your Warranties in Detail ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone Firestone 535 Marriott Drive Nashville TN 37214 Bridgestone BOO 847 3272 Firestone 800 356 4644 Dunlop Tires 1144 East Market Street Akron OH 44316 800 321 2136 Michelin North America One Park Way South P O Box 19001 Greenville SC 29602 800 847 3435 GENERAL INFORMATION You are responsible for ensuring that your Lexus is operated and main tained according to the instructions

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