FOUNDAMENTAL SYSTEM
Contents
1. 23 3 10 Replacing the Media 24 3 11 Replacing the Ribbon Rewind Spindle 25 3 12 Cutter Module Installation Option 26 3 13 Peel off Kit Installation Option eere eere 27 3 14 Internal Rewinding Kit Installation Option 31 4 TROUBLESHOOTING qua 35 4 Common PIODIGHNIS Cv EU Cet eee CUORE ERO UE EVE 35 4 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 40 5 42 UPDATE PIS LOR sec 44 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 1 FUNDAMENTAL OF THE SYSTEM 1 1 Overview Front View 1 LED indicators 2 LCD display 3 Front panel buttons 4 Paper exit chute 5 Lower front cover 6 Printer right side cover TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual Interior View 10 Ribbon rewind spindle 13 Ribbon release button Ribbon guide plate Print head Platen roller Print head release lever Media guide bar Label roll2. SELECT x32 DOWN x6 gt SELECT to fine tune the parameter of Shift Y If using the software BarTender please set the vertical offset in the driver TSC TTP 245 PETEA ERTE Page Setup Graphics Stock Options About Media Settings Method Labels with Gaps v Gap Height 3 00 mm Gap Offset 0 00 mm Media Handling Post Print Action Tear Feed Offset 0 00 mm After Every Page Position Adjustments Vertical Offset 0 00 mm Interval Set the correct label size Press MENU gt SELECT x 3 DOWN x 5 SELECT to fine tune the parameter of Shift X Set the correct label size TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual RTC time is incorrect when reboot the The battery has run down Check if there is a battery on the main board printer Check if the board is plugged in the right doesn t work connector power ane PowerswitehOrr and ON ioe Turn off the printer and wait all LEDs are dark are blinking fast and turn on the printer again Printhead pressure Is incorrect Please refer to the 5 2 chapter Ribbon installation is incorrect Please set the suitable density to have good Wrinkle Problem Media installation is incorrect print quality Print density is incorrect Make sure the label guide touch the edge of the Media feeding is incorrec
3. calibrated Calibrate the gap black mark sensor Paper Jam Gap black mark sensor is not set M Calibrate the gap black mark sensor ake sure label size is set properly Set label size correctly Labels may be stuck inside the printer mechanism Label If the peeler module is installed please remove the label Peel function is enabled If there is no peeler module in front of the printer please switch off the printer and install it Check if the connector is plugging correctly 35 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual Cutter There is cutter installed the printer Cutter PCB is damaged Cable is not well connected to serial Not Printing USB interface or parallel port is not pin to pin connected Memory full The space of FLASH DRAM is full FLASH DRAM 36 The serial port cable pin configuration If the cutter module is installed please press UP or DOWN key to rotate the cutter up or down to make the knife back to the right position Remove the label Make sure the thickness of label is less than 200 g m2 for regular cutter or 300 g m2 for heavy duty cutter Replace a cutter PCB Re connect cable to interface If using serial cable Please replace the cable with pin to pin connected Check the baud rate setting The default baud rate setting of printe
4. 44 Corporate Headguarters 9F 95 Minguan Kindian Dist New Taipei City 23141 Taiwan R O C TEL 886 2 2218 6789 Web site www tscprinters com TSC Auto ID Technology Co Ltd E mail printer_sales tscprinters com i tech_support tscprinters com 45 Li Ze Plant No 35 Sec 2 Ligong 1st Rd Wujie Township Yilan County 26841 Taiwan R O C TEL 886 3 990 6677 FAX 886 3 990 5577
5. V1 0 V1 1 microSD 128 MB Transcend Panasonic V1 0 V1 1 microSD 256 MB Transcend Panasonic V1 0 V1 1 microSD 512 MB Panasonic V1 0 V1 1 microSD 1 GB Transcend Panasonic V2 0 SDHC CLASS 4 microSD 4 GB Panasonic V2 0 SDHC CLASS 6 microSD 4 GB Transcend V1 0 V1 1 miniSD 128 Transcend Panasonic V1 0 V1 1 miniSD 256 MB Panasonic V1 0 V1 1 miniSD 512 MB Panasonic V1 0 V1 1 miniSD 1 GB Transcend Panasonic V2 0 SDHC CLASS 4 miniSD 4 GB Transcend V2 0 SDHC CLASS 6 The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format The miniSD microSD card to SD card slot adapter is required TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 2 ELECTRONICS 2 1 Summary of Board Connectors Main board 112 Description Centronics port connector USB connector RS 232C connector Multi interface board connector GPIO interface board LCD panel connector TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual RFID module connector Head open sensor connector 321 MEA sensor emitter 12 4 Head close ead open sensor receiver 3 3V Head open and black mark sensor receiver 3 4 0 4 1V Emitter Black mark emitter 4 3 4 4V Emitter off 4 Gap senso
6. guard 9 Label supply spindle 10 Ribbon supply spindle 11 Damper 12 Label guide 13 Z axis mechanism adjustment knob 14 Print head pressure adjustment knob 15 Print head secure screw 16 Ribbon sensor 17 Media sensor 14 15 CON OOF N 16 17 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual Rear View 1 6 2 7 3 8 4 9 10 5 Fan fold paper entrance chute Centronics interface USB interface RS 232C interface Power jack socket GPIO interface SD card slot Ethernet interface PS 2 interface Oo CO N O Oo A 10 Power switch Note 1 SD card slot Ethernet interface and PS 2 interface are standard interfaces for TTP 2410M TTP 346M models but optional for TTP 246M Plus TTP 344M Plus models 2 GPIO interface card includes SD card slot Ethernet and PS 2 interfaces So GPIO interface is an factory option for TTP 2410M TTP 346M but a dealer option for TTP 246M Plus TTP 344M Plus models 3 Recommended SD card specification TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual SD card spec SD card capacity Approved SD card manufacturer V1 0 V1 1 128 MB SanDisk Transcend V1 0 V1 1 256 MB sanDisk Transcend Panasonic V1 0 V1 1 512 MB SanDisk Transcend Panasonic V1 0 V1 1 1 GB SanDisk Transcend Panasonic V2 0 SDHC CLASS 4 4 GB V2 0 SDHC CLASS 6 4 GB sanDisk Transcend Panasonic
7. head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life 43 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual gt f m I 2 JJ lt Modify electronics cover part no from 32 0240004 00LF to 98 0240031 00LF 2007 12 5 Add internal rewinding kit part no Option Camille 2007 12 4 Modify description for 98 1000011 00LF External wireless 2008 1 24 print server US amp 98 1000012 00LF External wireless print server EU 2008 2 19 Modify the print head module part number Add screw 2008 2 22 Add 2 4 section Internal Rewinding Kit Installation Option 2008 2 29 Add print head module 644 peel off sensor ass y Camille part number 2008 3 7 Modify the Maintenance section 2008 3 12 Modify the Troubleshooting section 2008 3 21 1 Add print head harness TTP 644M part number 2 Update the LCD panel board assembly part no from OOLF to 10LF 3 Update the interface plate part no from OOLF to 10LF 2009 4 15 Modify section 3 13 amp 3 14 Peel off kit installation amp Internal OIO O D 0 D Q Q 3 3 3 3 3 o c0 Camille D 0 3 3 OIO D D 313 o o0 3 rewinding kit installation MO 3 3 3 3 3 o0 0 o oco 2 lt
8. it can be taken out from the mechanism 5 Carefully disconnect connector from the print head ASS Y Please do not pull the cable to right and left side alternatively in order to disconnect it from the print head connector Please use the flat screw driver to push at the key in the middle of the connector When the connector becomes loose from the print head connector you can disconnect tt 6 Remove Replace the print head ASS Y 7 Connect the print head cable and carefully slide assembly into the print mechanism Make sure the two locating protrusions on the print mechanism mounting plate snap into the locating holes on the print head Locating protrusions Locating holes 21 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 2410 346 246 Plus 344M Plus 8 Check the print head has been totally closed to the print mechanism before secure the print head by the previously removed thumbscrew 9 Reassemble the parts in the reverse procedures Note Please use the come with new print head secure screw to replace the print head assembly DO NOT use the original screw 22 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 9 Replacing the Gap Black Mark Sensor Module 1 Refer to section 3 1 to remove the electronics cover Gap black mark sensor connector 3 Open the printer right side cover 4 Pull the media sensor mo
9. TTP 2410M 346M 644M TTP 246M Plus 344M Plus THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER SERVICE MANUAL TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual TABLE OF CONTENT 1 FUNDAMENTAL OF THE SYSTEM dauc 1 KUO VEN ge 1 2 lt SAA 5 2 1 Summary of Board 5 2 2 Interface Pin ConfIgurallOD uiuis cocci cao va Cana c co ec epo 10 3 MECHANISM Met 13 3 1 Remove Covers and the Lower Front Panel 13 3 2 Replacing the LCD Panel Module eee 15 3 3 Replacing the Power Supply 16 3 4 Replacing Multi interface Board 17 3 5 Replacing the Main 1 18 3 6 Replacing the Platen Roller Assembly 19 3 7 Replacing the Stepping Motor 20 3 8 Replacing the Print head 5 21 3 9 Replacing the Gap Black Mark Sensor Module
10. crease the right side print head pressure 1 Decrease the left side print head pressure adjustment knob setting 1 level per each adjustment knob seiting 1 level per each adjustment then print the label again to check if adjustment then print the label again to check if wrinkle is gone wrinkle is gone 2 If the right side print head adjustment knob 2 If the left side print head adjustment knob level setting has been set to index 1 the lowest has been set to index 1 the lowest index pressure index please increase the left side please increase the right side print head print head pressure pressure 3 If the left side print head adjustment knob setting has been set to 5 the highest pressure index the wrinkle can t be avoid please rotate the both knobs back to setting 1 then rotate the Z axis mechanism adjustment knob clockwise for a few degrees and print again for fine tune the print head pressure distribution Z axis mechanism Note for step 3 Factory default setting the Z axis knob is rotated counter clockwise to the end of thread Turn the Z axis mechanism adjustment knob clockwise until you feel the knob touch the mechanism for the first adjustment If the wrinkle is still there please turn the Z axis mechanism adjustment knob clockwise about 1 4 circle each time for adjustment If the winkled direction is change from adjusting the Z axis mechanism adjustment knob please turn the Z axis mechanism ad
11. cutter bracket screw holes to the screw holes that fix the lower front panel 5 Fasten the 2 screws at the cutter bracket to fix the cutter module to the printer mechanism TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 13 Peel off Kit Installation Option Peel off kit parts list Peel off module La Internal rewinder Screw 1 T Bearing E ring d d Screw 2 ule da Gear with spring m 1 Refer to section 3 1 to remove the electronics cover 2 Fasten the screw 2 to fix the gear 1 1 position Screw 2 2 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 Fasten the screw 2 to fix the 2 Gear 2 position Internal rewind hole Left side Bearing 5 Open the printer right side cover 6 Remove the dustproof cover from the internal rewind hole and put the bearing into it Internal rewind Bearing hole Right side 7 Insert the internal rewind into the hole 28 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 8 Use the E ring driver and hammer to fix the internal rewind by E ring How to assemble e ring a Put E ring into E ring driver TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 9 Insert the gear with spring into the spindle and fix it with E ring Gear with E ring spring 10 Refer to section 3 1 to remo
12. dule to the end of mechanism 5 At the bottom of the gap black mark sensor module there is a green plastic tab to latch the sensor module to the mechanism Push up the tab then pull out the gap black mark sensor module 6 Remove Replace the gap black mark sensor 7 Reassemble the parts in the reverse procedures 23 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 10 Replacing the Media Damper 1 Open the printer right side cover 2 Remove the screw that fixes the damper to the mechanism Screw Media damper 3 Remove Replace the media damper 4 Reassemble the parts in the reverse procedures 24 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 11 Replacing the Ribbon Rewind Spindle 1 Refer to section 3 1 to remove the electronics cover 2 Remove 1 E ring E ring Ribbon rewind spindle gear E ring 5 Remove Replace the ribbon rewind spindle 6 Reassemble the parts in the reverse procedures 25 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 12 Cutter Module Installation Option 1 Open the printer right side cover 2 Refer to section 3 1 to remove the lower front panel 3 Plug the cutter mini DIN cable connector into the cutter peel off connector The triangle mark on the connector must be at the upper side 4 Attach the cutter module to the front of the platen roller Align the
13. f the printout please adjust the pressure adjustment knob to index 1 and use the Z axis adjustment knob to fine tune the pressure f the right side printout is too light please adjust the right side pressure adjustment knob to the higher index higher pressure to improve the print quality If the label thickness is more than 0 22 mm the print quality might be good enough please adjust the heater line adjustment screw counter clockwise to get the best print quality The release lever does not latch the printhead properly LCD panel is dark and The cable between main and LCD Check if the cable between main PCB and LCD keys are not working Panelis loose is secured or not LCD panel is dark but The printer initialization is Turn OFF and ON the printer again the LEDs are light unsuccessful nitialize the printer LCD panel is dark and LEDs are on but gt The CD panel harness connector is loose The LCD panel harness connector is plugged upside down the label is feeding forward 37 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual Ribbon encoder sensor doesn t work The connector is loose The ribbon sensor hole is covered with dust Peel sensor is not located on the correct position The connector is loose Ribbon end sensor doesn t work Peel sensor is not working Cutter is not working Label feedi
14. justment knob counter clockwise to avoid the wrinkle 41 to TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 5 MAINTENANCE This session presents the clean tools and methods to maintain your printer 3 Please use one of following material to clean the printer Cotton swab Head cleaner B lint free cloth B Vacuum Blower brush B 100 ethanol 2 cleaning process is described as following 1 Always turn off the printer Clean the print head when changing a before cleaning the print head new label roll 2 Allow the print head to cool for minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Print Head Print Head Print Head Element EEE Ezz YF p 2222 Element Head Cleaner Pen 1 Turn the power off Clean the platen roller when changing 2 Rotate the platen roller and a new label Platen Roller wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Tear Bar Peel Use the lint free cloth with 100 42 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual Wipe it with water dampened As needed cloth Interior Brush Or vacuum As needed Note Do not touch printer head by hand If you touch it careless please use ethanol to clean it Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer
15. ng is not The media guide does not touch the stable skew when edge of the media printing Label size is not specified properly Sensor sensitivity is not set properly The media sensor is covered with dust Skip labels when printing Media sensor sensitivity is not set properly Label size is incorrect The parameter Shift Y in the LCD menu is incorrect The vertical offset setting in the driver is incorrect The printing position of small label is incorrect The left side printout Wrong label size setup The parameter Shift X in LCD menu is position is incorrect incorrect Missing printing on the left or right side of Wrong label size setup label 38 The ribbon encoder sensor connector is loose Fasten the connector Check the connector Clear the dust in the sensor hole by the blower Make sure that the media goes through the Peel sensor Plug the connect cable correctly The connector is loose Plug in the connect cable correctly f the label is moving to the right side please move the label guide to left f the label is moving to the left side please move the label guide to right Check if label size is setup correctly Calibrate the sensor by Auto Gap or Manual Gap options Clear the GAP Black mark sensor by blower Calibrate the sensor sensitivity again Set the correct label size and gap size Press MENU gt
16. nterference and 2 This device must t interference received 2 This device must accept any in erence received Exa m including interferenc may cause undesired operation including interference that may caus desired operation THIS DEVICE COMPLIES WITH THIS DEV COMPLIES aa 29 CANADA ICES 003 CLASS A CANADA 402 CLASS Dc RoHS Feed direction Gc ROHS TSC Auto ID Co Ltd TSC Auto ID Technology Ltd TSC ERROA RA TSC 8 MADE IN MADE IN TAIWAN 40 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual Adjust the print head pressure adjustment knob the print head pressure adjustment knob Left knob Right knob Left knob Right knob e e The print head pressure adjustment knob has 5 The print head pressure adjustment knob has 5 levels of settings Clockwise direction adjustment levels of settings Clockwise direction adjustment is to increase the print head pressure Counter to increase the print head pressure Counter Clockwise adjustment can decrease the print Clockwise adjustment can decrease the print head pressure head pressure If the wrinkle on the label starts from the lower left If the wrinkle on the label starts from the lower side to upper right side please do following right side to upper left side please do following adjustment adjustment 1 De
17. o screws from rear of printer Screws 2 Open printer right side cover and remove two screws then close the cover Screws 3 Push the printer left side electronics cover toward the interface direction then take it out from the printer Please refer to the following pictures TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual Electronics cover 4 Remove 3 screws from each hinge Be careful the right side cover may fall out from the printer Take out the right side cover from the printer Screws D Screws 6 Reassemble the parts in the reverse procedures TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 2 Replacing the LCD Panel Module 1 Refer to section 3 1 to remove the electronics cover 2 Disconnect harness from the LCD panel module 3 Push two tabs to remove replace the LCD panel module lt LCD panel module LCD panel PCB assembly 5 Reassemble the parts in the reverse procedures TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 3 Replacing the Power Supply Unit 1 Refer to section 3 1 to remove the electronics cover 2 Disconnect all connectors on the power supply unit 3 Remove 2 2410 346 246 Plus 344 Plus screws and 2 cable ties 2410 346 246 Plus 344M Plus Connector Screw Cable tie 4 Remove Re
18. ow on this line indicates that there are valid data at the host When this pin is de asserted the ve 1 strobe N A In clock edge should be used to shift the data into the device CONFIGURATION 3 D GND Data 0 7 Data Bus Single directional A low on this line indicates that there are valid data at the Device When this pin is de asserted the 10 Ack N A Out clock edge should be used to shift the data into the When reverse direction high indicates data 11 Busy N A Out while low indicates command cycle forward 10 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual __ it functions as PtrBusy Paper Out 12 End N A Out When low device acknowledges reverse request n ut 13 N A Out Extensibility flag A low set by the device indicates that the reverse 32 Error Fault N A Out data is available Ethernet CONFIGURATION PS 2 CONFIGURATION KBD Clock KBD Data 5V VCC TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual GPIO GP IO 5 1 2 CPT 1 3 CSDT 2 5 GPI 4 6 24V TOY GND IQ 8 GPO 1 9 GDO 2 10 GPO 2 11 GPO 4 12 I GpO 5 1 3 GPO 6 14 1 3 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 MECHANISM 3 1 Remove Covers and the Lower Front Panel 3 Remove tw
19. place the power supply unit 5 Reassemble the parts in the reverse procedures Note Replacing the power supply unit for TTP 2410M TTP 346M TTP 644M please use the come with new power supply cable to replace the power supply unit The power supply unit and its cable are compatible TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 4 Replacing Multi interface Board 1 Refer to section 3 1 to remove the electronics cover 2 Remove 4 screws then take off the interface plate 4 Ms Interface plate 4 Replace the multi interface board 4 6 Copper pillar dem 7 E dm e TIU p Multi interface Connector board E S ott 5 LRG E x LIT MAMMA ant Ras lt quM soos go im 7 5 Reassemble the parts the reverse procedures TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 5 Replacing the Main Board 1 Refer to section 3 1 to remove the electronics cover Refer to section 3 4 to remove the multi interface board 2 Disconnect all connectors from the main board 3 Remove 5 screws from the main board Remove 2 copper pillars 3 screws VEM vi Lf AR 4e namo S 4 Ht ae Screws o
20. r copper pillars Screws lt Main board 5 Reassemble the parts in the reverse procedures 18 24101 346 644 246 Plus 344M Plus Bar Code Printer Service Manual 3 6 Replacing the Platen Roller Assembly 1 Open printer right side cover 2 Disengage print head lift lever 3 Refer to section 3 1 to remove the lower front panel 4 Remove 2 screws from the platen holder Screws 5 Take out the platen holder platen roller assembly new platen roller assembly lt lt Platen roller assembly 6 Reassemble the parts in the reverse procedures TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 Replacing the Stepping Motor 1 Refer to section 3 1 to remove the electronics cover 2 Disconnect the stepping motor connector from the main board Stepping motor connector 3 Remove 2 screws on the stepping motor Screws bert 4 Remove Replace the stepping motor 5 Reassemble the parts in the reverse procedures 20 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 3 8 Replacing the Print head ASS Y 1 Open the printer right side cover 2 Turn the two print head pressure adjustment knobs counterclockwise to lowest index to minimize the pressure applied to the print head 3 Disengage print head release lever 4 Loose the print head secure screw counterclockwise until
21. r emitter 4 0 4 1V Emitter on 4 3 4 4V Emitter off Description Voltage 4 0 4 1V Emitter on EN Ribbon sensor emitter 4 3 4 AV Emitter off power pin Ribbon encoder sensor emitter power pin Ribbon encoder sensor 3y receiver TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual __ Em m Cutter work Cutter enable 5V Cutter stop 2 OV Cutter positive cut Segen 5V Cutter negative cut Cutter position sensor OV Cutter stop switch 3 3V Cutter work 4 Peel sensor receiver A D 0 3 3V Peel sensor emitter 4 074 1V Emitter on 4 3 4 4V Emitter off 6 Logic power jw Power supply output 24V DC connector GPIO interface power 24V DC connector Print head connector Stepping motor connector mm sensor connector TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual Multi interface board 1 Mahn board connector 0083 Ethernet RJ 45 connector PS 2 connector TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual GPIO with multi interface board 02040 connector Main board connector SD card slot 4 Ethernet RJ 45 connector PS 2 connector GPIO power connector TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 2 2 Interface Pin Configuration RS 232C USB Centronics Pin SPPMode Nibble In Out Function A l
22. r is 9600 n 8 1 If using the Ethernet cable Check if the Ethernet RJ 45 connector green LED is lit on Check if the Ethernet RJ 45 connector amber LED is blinking Check if the printer gets the IP address when using DHCP mode Check if the IP address is correct when using the static IP address Wait a few seconds let the printer get the communication with the server then check the IP address setting again Chang a new cable Ribbon and media are not compatible Verify the ribbon inked side Reload the ribbon again Clean the printhead The print density setting is incorrect Printhead s harness connector is not well connected with printheat Turn off the printer and plug the connector again Check if the stepping motor is plugging in the right connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Delete unused files in the FLASH DRAM The max numbers of file of DRAM is 50 files The max user addressable memory space of DRAM is 256 KB The max numbers of file of FLASH is 256 files The max user addressable memory space of FLASH is 2560 KB for TTP 246M Plus and TTP 344M Plus and 6656KB for TTP 2410M and TTP 346M TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual SD card is unable to use PS 2 port does not work Poor Print Guality SD ca
23. rd is damaged SD card doesn t insert correctly Use the non approved SD card manufacturer Did not turn off power prior to plug in the PS 2 keyboard PS 2 keyboard is damaged PS 2 keyboard doesn t plug in correctly There is no BAS file in the printer Ribbon and media is loaded incorrectly Dust or adhesive accumulation on the print head Print density is not set properly Printhead element is damaged Ribbon and media are incompatible The printhead pressure is not set properly Use the supported capacity SD card Insert the SD card again The supported SD card spec 4GB SDHC CLASS 6 Approved SD card manufacturers SanDisk Transcend Turn off printer power prior to plug in the PS 2 keyboard Plug the PS 2 keyboard again Make sure the keyboard is fine Make sure if there is any BAS file downloaded into printer Reload the supply Clean the printhead Clean the platen roller Adjust the print density and print speed Run printer self test and check the print head test pattern if there is dot missing in the pattern Change proper ribbon or proper label media Adjust the printhead pressure adjustment knob If the left side printout is too light please adjust the left side pressure adjustment knob to the higher index higher pressure If the pressure adjustment knob has been adjust to index 5 and the poor print quality is still at the left side o
24. t media guide Gray line on the blank The printhaed is dirty Clean the printhead label The platen roller is dirty Clean the platen roller printer is Dump mode and the printer to 5 the dump The RS 232 setting is incorrect Re set the Rs 232 setting 39 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 4 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery There should be no ribbon wrinkle presented on the media for general purpose printing application Ribbon wrinkle is related to the media thickness print head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Print head pressure adjustment knob Z axis mechanism adjustment knob Adjustable Printer Ribbon guide plate Parts Symptom upper right direction gt MODEL NO TTP 2410M MODEL NO TTP 2410 SERIAL NO XXXXXXXXXXXXY wi MI INPUT 115 230V 5 34 Eu Wri n kl e This device complies with Part 17 the FCC Rules This device wit art 15 of the FCC Rules Operation is subject to the fo ving two conditions Operation is subject to the wing two conditions 1 This device may not harmful interference and 1 This device not cause i mful i
25. the E ring driver and hammer to fix the internal rewind by E ring Please refer to the section 3 13 for How to assemble e ring Gear with Fx 1 gt am J E ring spring 7 10 Refer to section 3 1 to remove the lower front panel 11 Fasten the 2 screws to fix the label redirect front panel to the printer mechanism Screw Screw 33 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 4 TROUBLESHOOTING 4 1 Common Problems The following guide lists the most common problems that might be encountered when operating this bar code printer If the printer still does not function after all suggested solutions have been invoked please contact the Customer Service Department of your purchased reseller or distributor for assistance Possible Cause Recovery Procedure Power indicator does The power cord is not properly Plug the power cord in printer and outlet not illuminate connected Switch the printer on Carriage Open The printer carriage is open Please close the print carriage No Ribbon Running out of ribbon L E PEE 1 The ribbon is installed incorrectly pP The ribbon sensor is been weli Please refer the steps user s manual to No Paper Running out of label Supply new label roll The label is installed incorrectly Please refer to the steps in user s manual to Gap black mark sensor is not reinstall the label roll
26. ve the lower front panel 11 Plug the peel off mini DIN cable connector into the cutter peel off connector and place the cable in the cable cavity The triangle mark on the connector must be at the upper side 12 Attach the peel off module to the front of the platen roller Align the peel off module screw holes to the screw holes that fix the lower front panel 13 Fasten the 2 screws at the peel off module to fix the peel off module to the printer mechanism Screw Screw 30 TTP 2410M 346M 644M 246 Plus 344M Plus Bar Code Printer Service Manual 3 14 Internal Rewinding Kit Installation Option Internal rewinding kit parts list Label redirect front panel Internal rewinder Screw 1 h 4 Bearing E ring e e Screw 2 Dum Gear with spring 1 Refer to section 3 1 to remove the electronics cover 2 Fasten the screw 2 to fix the gear 1 1 position Screw 2 Fasten the screw 2 to fix the 2 31 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual Gear 2 position Internal rewind hole Left side Bearing 5 Open the printer right side cover 6 Remove the dustproof cover from the internal rewind hole and put the bearing into it Internal rewind Bearing hole Right side 7 Insert the internal rewind into the hole 32 TTP 2410M 346M 644M TTP 246M Plus 344M Plus Bar Code Printer Service Manual 8 Use
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