Service Manual - Solo Series
Contents
1. font not installed selected font not existant check font and change character not in font character not included in font change font entry of consecutive numbers incorrect entry of consecutive numbering check entry of consecutive numbering and change magnification code entered SC factor is invalid check SC factor and change width lines or boxes line projects label rim change line graphic data graphic not found on MC selected graphic not stored on Memory Card store the graphic on the Memory Card check digit wrong entered check digit is faulty in check digit control recalculate check digit check code data incorrect no of digits entered number of characters invalid check code data incorrect entry of code mask statement code faulty check code statement internal font error faulty font e Please contact your distributor label or no labels e load labels print head error print head not closed close print head 29 Service manual error message possible causes how to solve the problem no Memorv Card Memorv Card not not correctly entered enter Memory Card not enough memory max storage space of Memory Card is reached use a new Memory Card delete files on Memory Card that are no longer needed write protected Write Protect switch on Memory Card is ON use a new Memory2. After plugging out the cover can be removed There 2 behind vou will find the fuse switch which has to be drawn near to change the fuse 2 E F fine wire fuse T1 0A U U power line filter block F H g ol be Attention The machine should be opened by competent staff only Pug out before removing the left cover After removing the left cover the base plate is visible whereon you will find two secondary fuses F1 fine wire fuseT 1 0A fuse for 5 V and 12 V supply CPU F2 fine wire fuseT 6 3 A fuse for motor voltage 35 V and burning voltage 18 V res 21 V and 12 V supply fan 15 Service manual 2 5 Service monitor 2 5 1 Valuation of label parameters In function menu Parameter of label photocell you will find the service monitor by which the photocells can be checked res adjusted When measuring the labels the values will be displayed in the first line thereby the following measured voltages are shown A absolute minimum measured on backing paper B smallest maximum measured on label C upper switching level D lower switching level E highest voltage measured mostly 5 V Voltage v 5 B C D A 0 0 70 distance mm label The sketch illustrates the voltage wave form of the label photocell while measuring the
3. GB GC GD GE value A 5V t A 5V A 5V4 NE UN t A 5V A 5V LI A ds UIT s t A 5V IK A t 10 Service manual Print head KHT 80 8MPU1 VA Kyocera check point description value U24 PIN 14 Strobe1 PIN 16 Strobe2 PIN 18 Latch gt PIN 9 CONT1 fr Hr V H T PIN 12 CONT2 5V t H C Hn i H PIN 5 CONT PIN 7 CONTA PIN 3 CONTS5 11 Service manual 216Motosigals check point CPU U15 PIN15 PIN12 PIN9 description VOR A VORB FR VOR value a lt a lt VOR A and VOR B are two rectangular signals by 90 displaced phases 2 1 7 External control inputs outputs option board check point 4 x IN U6 PIN 2 PIN 4 PIN 6 PIN 8 4 x OUT U3 PIN2 PIN3 PING PIN7 description ext input impulse INPUT 1 INPUT 2 INPUT 3 INPUT 4 OUTPUT 1 OUTPUT 2 OUTPUT 3 OUTPUT 4 value 5555 Perr 12 Service manual 2 2 Component parts of baseboard The corresponding plan is available on demand 13 Service manual 2 3 Component parts of option board The corresponding plan is available on demand 14 Service manual 2 4 Changing of fuses 2 4 1 Primary fuse solo rear panel The primary fuse is in the power line filter block and n accessible from outside
4. 3 5 Exchange of ribbon unwinding roll exchange unwinding roll see chapter 3 5 Exchange of ribbon unwinding roll shaft must be adjusted so that ribbon stops creasing If this is not possible return printer for repair exchange roll see chapter 3 4 Exchange of pressure roll adjust or exchange angular stay It is recommended to make a test print from time to time to check if all dots are working properly 34
5. Card deactivate write protection wrong type of Mem Card wrong Memory Card entered 256 K check type of Memory Card and enter Memory Card 128 K label exists already label name already stored on Memory Card change label name no label exists label name not stored on Memory Card search through the contents of the Memory Card and select the desired name unknown error internal storage error on Memory Card store data anew use a new Memory Card serial EEPROM max write cycles reached change EEPROM printing active when copying a Memory Card whilst print command is active wait until printer is ready command statement wrong invalid command statement check command statement and change overrun receiving byte is written transmit anew Pough nent been Please contact your ae yel distributor framing wrong Baudrate check Baudrate and change parity wrong parity check parity and change 30 Service manual error message possible causes how to solve the problem number of lines in printing mode continuous labels number of lines too low correct number of lines interface protocol incorrect setting of SOH and ETB change interface protocol ribbon or print head error no transfer ribbon print head not closed load transfer ribbon close print head cutter no cutter available cutter will not
6. be switched off cutter photocell or micro switch are defective print mode Cutter OFF or connect cutter Please contact your distributor power failure please wait loss of voltage supply check power line and surroundings no RTC installed no RTC ram add RTC ram RTC mode RTC entry incorrect check RTC entry and change RTC format string RTC format string faulty check RTC format string and change dispenser photocell defect or not connected dispenser photocell defective dispenser photocell not connected exchange dispenser photocell connect photocell 31 Service manual 4 2 General errors In case of error vou should generallv check if all fuses are in order see chapter 2 4 error possible causes how to solve the problem e bad or wrong print wrong contrast adjustment print head or pressure roll sticky dirty print head defective pressure roll is run in driver module defective various dots are missing print head is badly adjusted adjust contrast in menu item Printer parameters clean with methylated spirits or use cleaning foil cleaning of printhead not with spirit for Kyocera print heads only order no 97 14 008 exchange defective parts see chapter 3 1 and 3 3 exchange U24 exchange print head see chapter 3 2 Adjustment of print head e irregular print pressure finger in wrong p
7. crvssnende 29 4 1 Error messages on the displaV nanna ennemis 29 4 2 General emors nostri toner end l A e e ER Rees 32 Service manual 1 Block circuits 1 1 Block circuit baseboard CPU amp network The corresponding plan is available on demand Service manual 1 2 Block circuit option board The corresponding plan is available on demand Service manual 1 3 Wiring diagram The corresponding plan is available on demand Service manual 2 Electronics l 2 1 Check points 2 1 1 Voltage supplv baseboard description VCC VDD GND VH GND 12V VM VG VR value 5V 5V OV 18V printhead solo 51 21V printhead solo 80 OV 12V 35V 35V 7 2V 2 1 2 Voltage supply option board Check point JP6 7 PIN 1a c JP16 PIN 1 2 JP6 7 PIN32a c JP24 PIN 1 3 JP24 PIN 4 6 JP30 PIN 1 JP25 PIN 1 R47 upper PIN R47 lower PIN Check point JP23 PIN 1a c JP2 3 PIN32a c JP2 3 PIN 2c JP2 3 PIN 3c description VCC GND V OUT V Batt Service manual Label photocell Transmission JP2 PIN 1 VSS 1 2V PIN 2 INP PIN 3 INP see below PIN 4 GND OV Depending on the transparency of the label res backing paper the voltage at the input of the AD converter is changing In sketch 1 a typical voltage wave form at INP is shown measurable at U6 PINS too label backing paper sketch 1 In case the adju
8. labels The difference between A and B should be at least 1 5 V 16 Service manual 2 5 2 Error message label error Possible reasons of this error message Label error are the following Too thick res opaque backing paper In this case the value of A will be too high This means that the printer cannot distinguish between label and backing paper Very thin labels In this case the value of E res B is too low so the printer cannot distinguish between backing paper and labels vritare E r label svay 1 Pre printed label with strong differences in contrast Pre printed labels are a particular problem Here the fluctuations of voltage on the label while measuring are very high In this case the value of B will be very small In case the difference between B and A is too small the printer is not able to measure the label 17 Service manual 2 5 3 Error elimination In case the photocell already had been adjusted so that the difference between A and B has received the highest possible value as described in chapter 2 1 3 Photocells the sensitivity of the label photocell can be adjusted 2 5 4 Monitor After activating the key again in menu Parameter of label photocell the photocell monitor will be activated On the display of the printer the following appears transmission photo cell 1 2 14 es The digit represents the measured volta
9. Fadet 0A n nnns 16 2 5 2 Error message label eror creer ri Pete ctr ter RARA R EU E ERR Eid 17 2 5 3 Error elimiritiOn ioi ccr reet eee o E et EE HOS A o I CE itr veut Edd 18 2 5 4 MONOT ct hire rn erectae tet tee E eua a a veces Poetae ed S tetuer EINE pee EA enun 18 3 Mechanics ian S 19 Sale Exchange of print Teads e e p e ER pa i pi EE ta 19 3 2 Adjustment of print head o oo nat EEE 20 EA BEIC EIE 20 3 2 2 Print quality riai iit E a EEE ege eet eee seein 20 3 3 Cleaning of print head iii wi is 21 3 4 Exchange of pressure roll ann ener rennen nns 22 3 5 Exchange of ribbon unwinding roll L sese nennen nnns 23 3 5 Rogo and l btricate tree ee fecerit eee ere arias eere ER HORE Ee eden tpe Ye chines 24 23 7 Option diSDenselt c t cer rr toe a i ee o tenti t Edda 25 3 41 Exchange dISperiser c ice set eco pto a ra 25 3 8 Opti A eU C dlabi 26 3 8 1 Cleaning servicing changing of cutter sse enne 26 3 9 Options winder PRi25 PR 20 neget tornei te iE e o edi gan iaaa saatna 27 2 9 1 Exchange MONI sisa To 27 8 10 Option miemoEy GaEQ 2 2 docteur ido Re plea eie tede nai nite eee Reh neh c na Ch GA ug laa tapeit kat 28 3 10 1 Mounting of MC plug in unit eene enne nnns nnn innen nnns 28 4 Possible sources of error isis ici ia eene ethernet rrt n ne
10. LAN valentin ETIKETTENDRUCKSYSTEME English Service manual Thermal Transfer Printer Solo type 79 25 025 12 December 1997 Carl Valentin GmbH NeckarstraRe 78 80 amp 94 78056 VS Schwenningen support valentin carl de http www valentin carl de Table of contents Table of Contents T Block Cir Cit cm 1 1 1 Block circuit baseboard CPU amp network sse enne 1 1 2 Block circuit option board ssssssesseseeeeseenene A ER 4 08 AA CA 6A nnne rennes 2 1 3 Wiring dia ram 7 62 iii ae A ENVEE OAP E EEA AAEE 3 2 Electronics EA E E EN E Due A Arr a 4 2 1 Check 00 1111 oars itt ett ice Todo A A a Daaa E E 4 2 1 1 Voltage supply baseboard en e eaaa Aa a NG RA TaS E 4 2 1 2 Voltage supply option board resna nanna SA RANC AA nt AREE ta 4 DAK NOtOGA C A E EMI dd 5 2NA Clock signals rista i a a MA zi 8 2 1 5 9trobe siglials i ia ei i IA A TA EA 9 2 1 6Motot signals i ti ET 12 2 1 7 External control inputs outputs option board seren enanan mnn anna 12 2 2 Component parts of baseboard nanna nanna nm mnn 13 2 3 Component parts of option board anna 14 244 Changing of USES i a cnr Yap ae o eru to ede de ae du ve deed fe Pee Deer niga 15 VIE BEINAHE 15 2 4 2 Secoridary TUS a eie e pe pereo eer dee de aeu YE ee fe ee Dc ure en CAA guns 15 PRSE Tarenti a 16 2 5 1 Valuation of label parameters raseria o 0
11. change dispenser gt Switch off machine and plug it out gt At first remove 2 screws on the bottom of the printer and the lock in bolts for the right cover at the top edge of the chassis then take off left cover gt Plug out JP4 on the circuit board see specification on circuit board and cable photocell gt Remove screws A1 A2 gt Remove dispenser in doing so guide photocell cable B with plug through the slot between back of the front panel E and chassis gt If necessary the dispenser photocell C can be removed after having taken off the screw D Installation gt Installation of dispenser in opposite order 25 Service manual 3 8 Option cutter 3 8 1 Cleaning servicing changing of cutter Attention Danger of injury while working at the cutter Switch off printer and plug it out gt At first remove 2 screws on the bottom of the printer and the lock in bolts for the right cover at the top edge of the chassis then take off left cover gt Plug out JP 25 and JP 26 on the circuit board see specification on circuit board on the left side of step motor gt Remove screws A1 A2 Take off cutter In doing so guide cable J with plugs through the slot on the bottom of the chassis gt After having removed the screws C1 C2 take off the angular stay gt Lever the upper cover plate D on the back of the cutter by means of a thi
12. e front in doing so hold the cogged belt drive F gt tis advisable to clean ball bearing in dry cleaning solvent and then lubricate it anew Installation gt Installation of new roll and reinstallation of all component parts in opposite order gt Regard that locking screw E1 or E2 meets milled surface of the roll 22 Service manual 3 5 Exchange of ribbon unwinding roll Lk ae AR EK gt Switch off printer and plug it out gt Take off safety washer A gt Turn roll B clockwise and pull it outwards the pillar D at the same time Attention Danger of injury at thin spring steel plate gt Incase spring C remains in unwinding roll pull it outside with rotary motion at the same time Installation gt Lubricate pillar D according to chap 3 6 and push spring if possible a new one approx as far as 5 mm ahead of the setting surface of the pillar gt Lubricate spring from outside gt Turn the ribbon unwinding roll by clockwise rotations onto the spring After approx 10 rotations press the roll far inside and fix locking washer 23 Service manual 3 6 To oil and lubricate Following all oil and lubricate points of the printer are shown Note The printer is to be oiled and lubricated completely twice a year Fett lubricant i g 2 et lubricant x nus 24 Service manual 3 7 Option dispenser 3 7 1 Ex
13. emove 4 screws G gt Take off print head H Installation gt Install the new print head in opposite order Attention e Donottouch the contacts of the print head e Apply heat conducting paste according to old print head 19 Service manual 3 2 Adjustment of print head 3 2 1 Pressure Avoid increase of print head pressure as much as possible because a pressure too high damages the print head and decreases its life time gt Print quality too faint even when using highest contrast After loosening the counter nut A increase pressure by turning adjusting nut B clockwise 3 2 2 Print quality In order to control the print quality carry out a test print If the print shows irregularities the print quality has to be adjusted gt Switch off printer and plug it out gt At first remove 2 screws on the bottom of the printer and the lock in bolts for the right cover at the top edge of the chassis then take off left cover gt Loosen nut C by means of a 10 mm fork spanner approx by a quarter turning gt Turn eccentric shaft D to the left or to the right using a screwdriver until the ideal position for irreproachable print quality is achieved Note Control print quality only when nut C is tightened firmly Attention When printer is switched on for checking print quality keep away from all current conveying parts 20 Service manual 3 3 Cleani
14. ge the black bar represents the measured voltage as graph the last character shows the position of the photocell above label above backing paper O atthe edge label backing paper The monitor serves to check the label photocell to its function As well it is possible to move the label manually under the photocell to obtain an idea of the voltage wave form and to be able to judge if the label can be measured The difference of backing paper and label should be higher than 1 5 V see chapter 2 1 3 Photocells After activating the key again Reflection photocell 2 appears for checking the reflection photocell see chapter 2 1 3 Photocells then Dispenser photocell 3 see chapter 2 1 3 Photocells Print head temp XX degrees print head temperature Ribbon photocell Hi or Lo see chapter 2 1 3 Photocells 18 Service manual 3 Mechanics l 3 1 Exchange of print head Attention Before working at the print head Accomplish safety control against electrostatic charge gt Switch off machine and plug it out gt Lift print head bracket B with print head by turning clamping lever A counter clockwise gt Pull off print head plug C including cable and take it off through the sheet iron opening gt Take off locking washer D gt Dislocate the hook of the brake spring E by means of a screwdriver gt Pull complete print head bracket B off the shaft F gt R
15. h sides gt Strain screw C until it stops release it approx by 2 turns In case of need the sliding clutch can be exactly adjusted by turning screw C to the right or to the left 27 Service manual 3 10 Option memory card 3 10 1 Mounting of MC plug in unit Leiterplatte A circuit board Switch off printer and plug it out At first remove 2 screws on the bottom of the printer and the lock in bolts for the right cover at the top edge of the chassis then take off left cover In case circuit board A is fixed with 4 cylindrical head screws replace them by 4 spacer bolts B according to drawing Introduce MC plug in unit C into the chassis opening and fix it with 2 screws D on the angular stay E Attach option board F to circuit board A following the drawing and fix it with 4 screws G Plug in connecting cable H Fix left cover again 28 Service manual 4 Possible sources of error 4 1 Error messages on the display error message possible causes how to solve the problem print head temperature print head too hot wait until print head has cooled down line too high position of line outside of e place line in a lower position label YN e check rotation font line too low position of line outside of e place line in a higher position label YY check rotation font
16. l dirty photocell defective photocell adjusted wrong clean photocell exchange photocell see chapter 2 1 3 Photocells no transport of labels cogged belt torn motor res motor activation defective exchange cogged belt see chapter 2 1 6 Motor signals transfer ribbon is not rewound vulcollan drive belt is broken freewheeling bearing in gear wheel is defective exchange drive belt exchange gear wheel ventilator is not running ventilator defective voltage missing exchange ventilator measure voltage eliminate error RTC is not running battery defective RTC defective exchange battery exchange RTC U2 cutter does not cut correctly blunt cutting edge cutter is dirty return cutter clean cutter see chapter 3 8 1 label dispenser is not working dispensing photocell dirty defective control input defective label transport defective photocell level not correctly adjusted clean exchange dispensing photocell exchange U5 see above no label transport adjust level in menu Printer initialisation 33 Service manual error possible causes how to solve the problem ribbon is creasing ribbon unwinder defective spring in ribbon unwinder does not work guiding shaft for ribbon is bent pressure roll is run in angular stav is bent at dispenser exchange unwinding roll see chapter
17. n screwdriver for slotted Screws over the setting surface and take it off then gt Take off guiding plates E1 E2 Unhook spring F keep position in mind for correct reinstallation gt Release screws G1 G2 and take off the cutting ledge H gt Clean cutting ledge and rotation cutter I with methylated spirit gt Installation of all cutter parts in opposite order gt Installation of cutter in opposite order 26 Service manual 3 9 Options winder PR 25 PR 26 3 9 1 Exchange motor ES A A Kondensator LS Kabel gt Switch off printer and plug it out gt Draw off 2 pin plug of the winder which you will find on the rear panel gt After having removed the screws A1 A2 take off winder gt Draw off clamp B remove screw C together with washer D and pressure spring E gt Draw off winder roll F with integrated carrier plates G1 G2 to the front gt Release 3 screws H and draw off bearing I to the front gt After having released the locking screws J1 J2 draw off carrier plate K gt Remove cover cap L take off condenser and photocell cable on the back of the motor by using a gas blow pipe Release screw M and take off motor N Installation gt Installation of motor and reinstallation of all parts in opposite order gt Lubricate motor N and bearing 1 from the outside only whereas the carrier plates G from bot
18. ng of print head While cleaning the print head the printer has to be switched off gt Turn up print head 2 by turning the lever 1 as if loading labels gt The print head automatically turns up If this does not happen please turn the print head manually but carefully up P Clean the print head only with dry cleaning solvent As expedient a close woven cotton cloth is recommended In case this procedure is not sufficient the print head can be cleaned with a special cleaning foil to be obtained from us gt Turn down the printhead after cleaning by the lever 1 Warning Please never scratch rub or use any hard materials to clean the printhead because it is very sensitive 21 Service manual 3 4 Exchange of pressure roll gt Switch off machine and plug it out gt At first remove 2 screws on the bottom of the printer and the lock in bolts for the right cover at the top edge of the chassis then take off left cover gt Take off small front panel C after removing the screws D1 D2 gt Lift print head bracket B with print head by turning the clamping lever A counter clockwise gt Loosen 2 locking screws E1 E2 of the cogged belt drive gt Remove 2 safety washers G1 G2 from the rolling shaft gt Press pressure roll H inwards and draw external ball bearing I off the rolling shaft gt Take pressure roll with inner ball bearing J off the drilling to th
19. osition relocate finger as long as print is regular e no print incorrect voltage supply measure voltage of print head eliminate error driver module defective exchange U24 e no data interface module defective RS232 exchange U37 STRIDOR Centronics exchange U43 or wrong interface protocol adjustment wrong Baudrate adjustment interface cable external defective res wrong and U36 correct interface protocol check adjustment of Baudrate sender and receiver have to be adjusted the same check cable e Memory Card will not be read does not snap in snap fastener at plug in defective exchange Memorv Card board order no 70 25 030 e no data onto Memory Card battery empty exchange battery order no 27 02 002 32 Service manual error possible causes how to solve the problem wrong entrv via external kevboard kevboard defective exchange kevboard displav is dark although the printer runs displav defective activation wrong voltage supplv is missing exchange displav exchange U16 check fuses and supply line no entry possible via foil keyboard foil keyboard defective flex print harness of foil keyboard is not plugged in correctly earthing strap is not connected exchange foil keyboard insert cable carefully in JP5 connect earthing strap transport irregular labels run through without stopping photocel
20. sted value of the sending current of the photocell is not sufficient e g when using extremely thick or thin backing paper it can be adjusted by changing P1 Rotation to the right e adjustment for thick backing paper The INP level can be displayed in the menu item Parameter of the label photocell under Transmission photocell see chapter 2 5 4 Monitor Rotation to the left adjustment for thin backing paper measurement of photocell standard Service manual label photocell reflection JP3 PIN 1 VCC 5V PIN 2 INP see sketch PIN 3 VSS 2M PIN 4 GND OV The voltage wave form at INP is similar to the one described under A measurable at U6 PIN4 too U Vv DV 3 5V t label marking It has to be considered that the marking for the reflection photocell must be in a distance of 32 5 mm to the interior rim so that the photocell recognizes the marking marking label Standard The INP level can be displayed in the menu item Parameter of the photocell under Reflection photocell chapt 2 5 4 Monitor The marking should have a size of at least 7 mm x 3 mm or bigger Service manual Dispensing photocell JP4 PINI1 VCC 5V PIN 2 INP see sketch PIN 3 VSS 1 2V PIN 4 GND OV The typical voltage wave form at INP measurable at U6 PIN 5 too is shown in sketch 3 label no label As standard a level of 2 6 V is adjusted If a label is under the dispensing photocell
21. the level at INP must be higher than 2 6 V If the label is being removed the voltage must lower under 2 6 V In some cases it is necessary to change the level of the dispensing photocell This can be done in the menu Printer initialization LS Dispenser level The INP level can be displayed in the menu item Parameter of the label photocell under Dispensing photocell see chapter 2 5 4 Monitor Service manual Ribbon check JP1 PIN 1 VCC 5V PIN 2 INP High resp Low PIN 3 VSS 1 2V PIN 4 GND OV The photocell ribbon check is checking if there is ribbon for printing If ribbon has been properly loaded the photocell is sending a Low signal if there is no ribbon a High signal The INP level can be displayed in the menu item Parameter of the photocell under transfer ribbon photocell Hi or Lo see chapter 2 5 4 Monitor 2 14 Clock signals check point description value U12 PIN 78 CLK CPU 20MHz PIN 79 CLK CPU U5 PIN 6 RESET OV PIN 8 RESET 5V U5 PIN 4 NMI OV Service manual Print head KMT 51 Kvocera check point U24 PIN 14 PIN 12 PIN 16 PIN 5 PIN 9 PIN 7 description Strobe1 Latch1 Strobe2 Latch2 Strobe3 Latch3 Service manual Print head FP 80 8X Mitsubishi check point U24 PIN 14 PIN 16 PIN 18 PIN 9 PIN 12 PIN 5 PIN 7 PIN 3 description Strobe1 Strobe2 Latch GA
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