Mail Hosting Service Guide - NTT Communications (Thailand)
Contents
1. Office Outlook 2010 http help ntt co th oe outlook2010 leave message on server htm Microsoft Office Outlook 2013 http help ntt co th oe 2013 outlook2013 leave message on server htm Please do not hesitate to contact us if you have any questions Best Regards Support Mail Team KEKEE KE E K E EK K E K E K E E KE E K E KE K E K E K E K KE E K E EK KE K K K K K K K K K K K K K K K K Support Mail Team NTT Communications Thailand Co Ltd Telephone 662 751 5520 Thai amp English Fax 662 236 6395 E mail support mail ntt co th KK 2k 2k K K K K K K K K K K K 2k K K k K K K ok K K K K k K K K K K k K K K K K k K OK k K K ok ok K k K Digi Path Mail Hosting Service Guide Page 3 of 8 MTT Communications NTTCT Mail Hosting Service provides automatic forwarding message and automatic replies feature to email users You can enable these features by logging into https mailadmin ntt co th with your own email account and password 2 5 Automatic Forwarding Message amp Automatic Replies Feature 2 5 1 Automatic Forwarding Message You can set automatically forward incoming message to another email account You also can forward the message to multiple email accounts by putting a comma between accounts Then the message will be forwarded to the destination account s 2 5 2 Automatic Replies Feature You can enable automatic replies feature by specifying start date end date and automatic replies message Then the autom2. 0 Outlook 2013 Operating System Microsoft Spy Windows Support Support Support Vista SP2 Microsoft i Microsoft j cd Ma NOON If you desire to use NTTCT Mail Hosting Service with your mobile device please see your device manual and your internet connection Digi Path Mail Hosting Service Guide Page 1 of 8 MTT Communications In order to configure the service successfully there is a guidance of NI TCT Mail Hosting Service Specification as following 2 Service Specification 2 1 Email address To create an e mail account you can use 2 20 characters which begin account name with English letters or number These particular characters can consist of letters a z numbers 0 9 and special characters hyphen an Ki underscore _ period For example email account test 01 example com test_example 01 example com 2 2 Password policy To assent a password policy you can create a password as following Strictly contain at least 8 characters and nonblank character Consist of uppercase letters A Z lowercase letters a z and numbers 0 9 Acceptably contain of special characters ampersand amp number sign dollar sign percent 2 3 Size of attached file The total mail size must be less than 30 MB which included header of e mail approximate 30 of e mail content 2 4 Mail box size Domain administrator can adjust quota size via acco
3. 00PM GMT 7 Cambodia time except Saturday Sunday and Cambodia public holidays Support Team Cambodia Support Mail Team Email address support mail ntt com kh Phone Number 023 221 814 Support Language Cambodian and English 4 3 Customer location based in Myanmar NTT Communications Yangon Office Contact Support Center Support hour 8 30AM 17 00PM GMT 6 30 Myanmar time except Saturday Sunday and Myanmar public holidays Support Team Yangon Support Mail Team Email address support mail nttc com mm Phone Number 9512550382 951255175 Support Language Burmese and English 5 Service Monitoring 5 1 Service Monitoring Service is monitored throughout 24 hours a day 7 days a week In the case NT TCT detects failure or alarm which affects to service down NTTCT will report the service outage to person in charge of each customer 5 2 Service Monitoring Outage Reception Monitoring hour 24 hours a day 7 days a week Contact Team Support Mail Team Bangkok Thailand Email address support mail nitt co th Phone Number 02 751 5520 Support Language Thai English and Japanese Last updated on 2015 Mar 3 Digi Path Mail Hosting Service Guide Page 8 of 8
4. MTT Communications Digi Path Mail Hosting Service Guide Service Support amp Service Specification 1 Mail Hosting Service support NTT Communications Thailand NTTCT Mail Hosting Service provides a connection with POP IMAP and SMTP via your e mail client e g Outlook Express Microsoft Outlook and browser based webmail with secure connection HTTPS There are two different connection types in order to configure NIT TCT Mail Hosting Service 1 1 Standard Connection None encrypted connection POP IMAP and SMTP in this type The email client s should be strictly configured as following Outgoing server SMTP smtp lt customer domain gt Incoming server POP3 pop lt customer domain gt Incoming server IMAP pop lt customer domain gt Example Domain example com Outgoing server SMTP smtp example com Incoming server POP3 pop example com Incoming server IMAP pop example com 1 2 Secure Connection Encrypted connection should be strictly configured as shown following 1 2 1 To receive the messages POP SSL IMAP SSL the email client s should be strictly configured as following Incoming server POP3S pop ntt co th Incoming server IMAPS pop ntt co th 1 2 2 To send the messages SMTP SSL the email client s should be strictly configured as following 1 3 Operating System and Email Client Compatibility Matrix Microsoft Microsoft Microsoft Microsoft Outlook 2003 Outlook 2007 Outlook 201
5. TCT restore his her email Unfortunately we cannot restore deleted email However if user enables Leave a copy of message on server function in Microsoft Outlook some emails will be kept in server 3 6 Does NTTCT provide the Mail Hosting Service manual to troubleshoot for elementary problem Yes NTTCT provides the Mail Hosting Service user guide on hitp help ntt co th or download as PDF file Also NT TCT provides the frequently asked question FAQ about Mail Hosting Service for troubleshooting elementary problem 3 7 Can user send email which contains prohibited file type Yes NT TCT provides the solution in case user really needs to send email which contains prohibited file type but end user need to compress or zip their prohibited file type as zip or rar or lzh after that attach your file into the email message then send your email Digi Path Mail Hosting Service Guide Page 7 of 8 MTT Communications 4 Customer Service Support 4 1 Customer location based in Thailand NTT Communications Thailand Contact Support Center Support hour 8 30AM 17 00PM GMT 7 Thailand time except Saturday Sunday and Thailand public holidays Support Team Thailand Support Mail Team Email address support mail nitt co th Phone Number 02 751 5520 Support Language Thai English and Japanese 4 2 Customer location based in Cambodia NTT Communications Phnom Penh Office Contact Support Center Support hour 8 30AM 17
6. atic replies message will be sent to sender within specific date when he she sends a message to your email account 1 automatic replies email day sender 2 6 Security policies Since we emphasize on email security matter anti virus system is installed on NT TCT Mail Hosting Service in order to filter all incoming emails before sending to your mailbox However you will get a warning message as shown below when receiving the email in the event that you get an email with malicious file WARNING banning rules detected suspect part s Please make sure that the attached file is safe before executing Otherwise it recommends to not opening that file 2 6 1 Virus amp Spam Filtering All sending and receiving emails from the Internet are checked by DNS blacklist which issued by certain public organizations If an incoming mail from the Internet is listed in the DNS blacklist NTTCT Mail Hosting Service will reject with SMTP error code 550 to sender Sender will receive an error email back to sender if it indicates that the sender IP server is listed in the DNS blacklist database In addition all sending and receiving emails from the Internet are scanned by anti virus and anti spam engine NT TCT Mail Hosting Service system will automatically drop an email to sender if there is an email which risks containing a virus file Another way to alert a risky mail is to add prefix DETECTED AS SPAM MAIL in front of the subject of that email
7. icrosoft SP1 Anaona e Swn amon son Microsoft Windows 7 Support Support Support Support Microsoft 2 8 Automatic Clear Trash box When accessing email via webmail or using IMAP on your email client the mail will be automatically deleted from your trash box in the next thirty 80 days when you delete move your email to the trash box However this procedure is not applicable when you create new folder e g Bin Garbage etc on your own Digi Path Mail Hosting Service Guide Page 6 of 8 MTT Communications 3 FAQ 3 1 Can you add edit delete email address Yes If you are domain administrator you can manage add edit delete all email accounts under your domain name via https mailadmin ntt co th by using administrator account which provided by NI TCT 3 2 Can user change his her own password Yes User can login to https mailadmin ntt co th by using his her username and password and then select Change Password menu to set a new password 3 3 Can user use NTTCT Mail Hosting Service from outside office or other Internet service providers Yes If user wants to access email from outside office or other Internet service providers user can enable SMTP authentication function at email client 3 4 Does NTTCT provide a mailing list function Yes Domain administrator can manage add edit delete mailing list in his her domain via httos mailadmin ntt co th 3 5 If user deletes email by mistake can NT
8. ou Message ID XXXXX YOUR EMAIL TO your_receipient_address destination_domain SUBJECT XXXXX YOUR EMAIL CONTAIN SOME PROHIBITED FILES TYPE PLEASE CHECK YOUR CONTENT THEN TRY TO SEND AGAIN YOU CAN FIND MORE INFORMATION ABOUT PROHIBITED FILE TYPE FROM BELOW URL http help ntt co th tc List_of_prohibit_file_type pdf IF YOU COULD NOT SOLVE THE PROBLEM PLEASE FORWARD THIS E MAIL TO SUPPORT MAIL NTT CO TH PLEASE DO NOT HESITATE TO CONTACT US IF YOU HAVE ANY QUESTIONS SUPPORT MAIL TEAM NTT COMMUNICATIONS THAILAND CO LTD TELEPHONE 622 751 5520 THAI amp ENGLISH E MAIL SUPPORT MAIL NTT CO TH Note If you really want to send the attach file with prohibit file type on above lists please kindly compress with password on your file s by using rar Izh 7s function before attach file into your e mail Digi Path Mail Hosting Service Guide Page 5 of 8 MTT Communications 2 7 Webmail For your convenience NI TCT Mail Hosting Service provides a webmail page to access via your web browser https webmail ntt co th For more information please visit http help ntt co th user_guides NT TCT Webmail_guide htm 2 7 1 Operating System and Internet Browser Compatibility Matrix Web based Service Webmail httos webmail ntt co th Account management page https mailadmin ntt co th Internet Browser intennel Internet Internet Internet Explorer 8 Explorer9 Explorer 10 Explorer 11 Operating System M
9. unt management console httos mailadmin ntt co th Please see the detail below Default mail box size per account 100 MB Minimum mail box size per account 50 MB Maximum mail box size per account depend on selected disk space Total mailbox size is not over the selected disk size in the contract Also in case your mailbox usage is over 80 the system will automatically send a notification mail to you However email account cannot receive email message when the mailbox capacity is full Digi Path Mail Hosting Service Guide Page 2 of 8 MTT Communications Dear Valued Customer Thank you for choosing NTT Communications Thailand Mail Hosting Service Please be informed that your mailbox is now more than 80 full We recommend you to remove some emails messages from your mailbox in order to receive mail continuously Otherwise you cannot receive emails messages anymore if your mailbox will reach 100 of total capacity If you still receive this e mail please uncheck or decrease number of day to Leave a copy of message on server option on your e mail client program e g Outlook Express Microsoft Outlook Please kindly see below instruction Microsoft Outlook Express http help ntt co th oe oe leave message on server htm Microsoft Office Outlook 2003 http help ntt co th oe outlook2003 leave message on server htm Microsoft Office Outlook 2007 http help ntt co th oe outlook2007 leave message on server htm Microsoft
10. which detected as a spam mail 2 6 2 Own Blacklist Function NTTCT Mail Hosting Service provides own blacklist function to create manage spam rules via htips webmail ntt co th Additionally you can create your own blacklist rule by adding prefix in front of the subject of that email if you would like to manage blacklist sender on your own The own blacklist function allows you creating up to ten 10 blacklist rules When you create and enable the rule all incoming emails from the Internet will be checked with your own blacklist rule Therefore NT TCT Mail Hosting Service system will drop all of email that match with own blacklist rule For more information please visit http help ntt co th user_ guides ownBlacklist htm 2 6 3 Prohibited file type s According to the trend of security treats NI TCT E Mail Hosting service team need to block some of executable file type to prevent end user in NT TCT E Mail hosting service from any damage and attack that might have cause from virus issue Zero day Digi Path Mail Hosting Service Guide Page 4 of 8 MTT Communications List of file types extension that prohibit and you cannot send or receive via NTTCT Mail hosting service are shown bellows Normal file extension cab dll exe vos pif scr cpl bat cmd com archived file with pattern exe extension In case your email contains prohibited file type the system will automatically block and send a notification e mail to y
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