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MSPA-MP-CE METAPACK

1. Eee 2 Ifthe water temperature is lower than the desired temperature measure the voltage to the heater If your reading is approx 230 VAC Smart W inter Mode is working properly If you do not read 230 VAC refer to the Spa not heating section of this manual 24 MSPA M P CE Metapack Service Manual Nothing Seems to Work Flow Chart If nothing seems to work follow the Troubleshooting Flow Chart below to identify the problem 6 yes ccd no Do you get a 230 VAC reading o l pra l in neutr Verify if Sd en There is keypad is line 2 amp neutral an electrical connected on the board wiring correctly problem to board Call an All eight pins electrician must be plugged in and black wire must be on top of the plug Replace transformer fuse if there is still nothing on the keypad display If nothing still works clean the transformer orange connector pins even a small coating of film may cause a bad connection Replace transformer if problem persists Replace board if problem still persists MSPA M P CE Metapack Service Manual 25 LE Nothing Seems to Work If everything is connected but nothing seems to work there is probably a power supply problem Carry out the following tests to identify and correct the problem 2 Measure voltage between 1 On the terminal block measure ine 2 and neutral voltage between line 1 and neutral You should get 230
2. 3 If Blower indicator does not appear on keypad display then replace keypad 4 If Blower indicator still does not appear on keypad display then replace the board 40 MSPA M P CE Metapack Service Manual Tanai M If Blower indicator lights up on control display but blower still is not working carry out the following tests to correct the problem Blower fuse 1 If indicator lights up on keypad 2 Replace blower fuse if you do while blower is in high speed not get a high enough voltage take voltage reading between reading blue and brown wire connec tors 3 Replace board if you still are 230 VAC blower P80 amp P76 not getting a voltage reading Refer to How to Replace the Board section 4 Ifyou get good voltage reading check if you can restart blower afew minutes after being turn ed off Replace blower if it does not start after cool down period 5e Ifblower does start up after cool down its possible that it is not drawing in enough air 6 Enlarge the opening to allow more air into blower MSPA M P CE Metapack Service Manual 41 42 MSPA MP CE Metapack Service Manual Spa Light Flow Chart If spa light does not appear to be working follow Troubleshooting Flow Chart below to identify the problem yes lt Q no ire you tried replacing es L _ no the spa i light bulb Try replacing light bulb Islight A gt rare
3. MSPA MP CE Metapack Service Manual Blower Flow Chart If blower is not working follow this Troubleshooting Flow Chart to identify the problem ys m Eu Does Blower pl er on keyboard display when you press ay Blower key OWENE programming l yes gt hor E Replace Do you keypad read 230 VAC blow ower at blower 1 s output on the board Replace in high speed board cr ro ii Does ower restart 1 after a few minutes LO It s possible ee Replace ie T that blower shut off blower Replace is not getting aves enough air entry 1e Create an opening to alow more air under spa skirt ua Replace board if blower still does not start MSPA M P CE Metapack Service Manual 39 MS Blower Does Not Work If blower is not working carry out the following tests to correct problem To increase the life of the relay a snubber circuit is used on the blower relay With this type of circuit if no blower is connected to an output and relays are open the voltmeter will continue to get a voltage reading of around 60 volts This is normal It is important to measure voltage when blower is connected to the pack Power must remain On Blower indicator le Verify if Blower indicator lights up on keypad display when you press Blower key triangular icon will flash when blower is in low speed 2 Check if low level programming is set correctly
4. 2 onevery 30 minutes Circulation pump Display CP x Value of x 0 not installed 1 installed Current limiting option Display Cux Value of x 1 HC High Current heater will not start if more than 3 out puts are on at the same time Jet Pump 1 Jet Pump 2 circulation pump or blower 2 LC Low Current Input current mode Display In x Value of x 1 single phase depends on Cu x 3 triple phase no restrictions Display Fb x Note Current configuration is ignored if Value of x 0 not installed Input Current mode is 3 phase In 3 1 combined with 12 VAC light 10 Temperature unit 2 On Off Display Tux Note If fiber box is installed light can be Value ofx 1 Fahrenheit turned on or off only 2 Celsius MSPA MP CE Metapack Service Manual Wrong Temperature Flow Chart On certain packs if system detects that temperature is not within normal limits a highly incorrect temperature will be displayed Follow Trouble shooting Flow Chart below to identify the problem Check if regulation probe is properly connected Unplug probe connector and clean pins on the board even a small coating of film may cause a bad connection Reconnect the probe Replace probe with a spare and verify if problem is solved If it is replace probe with spare Replace board if problem persists MSPA M P CE Metapack Service Manual Wrong Temperature Displayed Wrong temperatur
5. GFCI still trips there must be a cable problem Call an electrician 2 IfGFCI stops tripping Replace GFCI 3 If GFCI trips again replace board Refer to How to Replace the Board section ofthis manual MSPA M P CE M etapack Service Manual 7 Low Level Programming Certain system operating parameters can be configured from the keypad This is normally done by Gecko or the spa installer but may be done any time Low Level Programming To access low level programming press and hold Light key for 20 seconds after which the first parameter code should appear on the display Use Up and Down keys to modify parameter values and Light key to change from one parameter to the next You must go through all parameters to exit this mode If you do not wish to change a parameter simply press Light key to advance to the next parameter List of parameter configurations 1 Jet Pump 1 Display P1x Value of x 1 single speed 2 two speed Note If selecting Jet Pump 1 single speed circulation pump will automatically be selected and CP x will not be displayed during low level programming 2 Jet Pump 2 Display P2 x Value of x 0 not installed 1 single speed 2 two speed 3 Blower Display BL x Value of x 0 not installed 1 single speed 2 two speed 4 Light Display LI x Value of x 1 single intensity 2 two intensity 5 Fiber box Ozone Display 03x Value of x 1 always on
6. VAC You should get 230 VAC 3 Ifyou do not get good readings this indicates an electrical wiring problem Call an electrician 26 MSPA MP CE Metapack Service Manual Nothing Seems to Work If you are getting good voltage readings but nothing seems to work carry out the following tests to correct the problem le Verify if keypad is correctly connected to the board 2 Replace transformer fuse if nothing still seems to work 3 If nothing works clean transformer orange connector pins Even a small coating of film may cause a bad connection 4 Replace transformer if problem persists 5 If problem is still not solved replace board Refer to How to Replace the Board section MSPA M P CE Metapack Service Manual 27 28 MSPA MP CE Metapack Service Manual If the spa does not seem Spa Not Heating Flow Chart to be heating the water follow the Troubleshooting Flow Chart below to identify the problem yes lt lt no o Any error conditions flashing dots Refer to flashing display etc specific section on keypad display referred to or is system in error condition dual set point mode yes lt Q mv Has Heater indicator appeared on keypad display If Heater indicator is flashing system is in LC mode See Low Level Section Replace yes lt Q m board Can you read 230 VAC between pen samina
7. measure voltage when pump is connected to the pack Power must remain On Jet Pump 2 indicator le Check for any error conditions on keypad display If there are refer to specific section 2 Verify if Jet Pump 2 indicator ap pears on keypad display when you press Jet Pump 2 key If Jet Pump 2 indicator does not appear check low level program ming first see Low Level Section 3 If Jet Pump 2 indicator does not appear use a spare keypad to verify if soa keypad is defective If it is replace keypad Ifnot replace board 4 If Jet Pump 2 indicator appears on the display when you press Jet Pump 2 key verify if Jet Pump 2 is working 36 MSPA M P CE Metapack Service Manual Jet Pump 2 Does Not Work o If Jet Pump 2 is not working carry out the following tests to correct the problem Jet Pump 2 fuse 1 IfJet Pump 2 does not work test re 3 Turn Jet Pump 2 to high speed place Jet Pump 2 fuse and measure voltage between blue and brown wire connec tors 2 If replacing the fuse does not work 230 VAC pump P45 amp P35 or if Jet Pump 2 works in one of two speeds take voltage reading on the board for both speeds 4e If voltage is correct replace Jet Pump 2 5 Ifnot replace board 3 Turn Jet Pump 2 to low speed and measure voltage between blue and black wire connectors 230 VAC pump P45 amp P22 MSPA M P CE Metapack Service Manual 37 38
8. of the heater on the board yes lt mv 7 Take fel p and compare wit iz temp value displayed EE Test replace on keypad Ensure temp heater fuse Is difference Ager ite greater than FC actual water _ temperature Is temperature L Replace probe touching water board or hot air rear yes eS no affecting reading Are Isolate back of heater wires probe with foam connected l ra to the element Test replace heater assembly Heating now MSPA M P CE Metapack Service Manual no E Ne Try tightening wires to the board amp element Replace temperature probe with spare Problem resolved Replace board 29 o Spa Not Heating If the spa does not appear to be heating the water carry out the following tests to correct the problem 1 Check for an error condition on 5 If values are not different try to keypad display If there is one increase temperature by raising refer to section indicated by the temperature set point Press Heat error condition or check if system key to increase set point is in dual set point mode 4 Set Point n icon 2 Ifthere is no error use a digital rH eater thermometer n take water nacatar temperature and compare your e Verify if mingi reading w ith the temperature f do RAA rep PEAS value on the keypad display 5 H eater indicator lights up when If values are different 1 C verify heater is on It wil
9. MSPA MP LE METAPACK MSPA MP SR4 CE VERSION SERVICE MANUAL e Gecko Electronics Inc Visual step by step guide to easily identify amp correct technical problems Table of Contents a Power amp Ground Check Tools and Parts 3 GFCI amp Electrical W iring 4 Programming Low Level Programming 8 Error Conditions Display Messages Wrong Temperature Appearing on Keypad D isplay 9 Display is Flashing 11 3 Flashing D ots Appearing on Keypad D isplay 15 O pen Pressure Switch 17 Closed Pressure Switch 19 Hi Limit 21 Smart W inter Mode 23 Troubleshooting N othing Seems to Work 25 Spa Does N ot H eat 29 Jet Pump 1 Jet Pump 2 Does N ot Work 33 Blower Does N ot Work 39 Light Does N ot Work 43 O zonator Does N ot Work 45 Circulation Pump Does N ot Work 47 Keys Do N ot Work 49 How to Replace The Board 51 Replace The H eater 55 Test a Fuse 58 BB Miscellaneous Wiring D iagram 59 Professional Repair Kit Info 60 ORS Note For spa repairs and troubleshooting with Pocket tek technology please refer to Pocket tek Ready User s M anual available from Gecko and at www pocket tek com In an attempt to make this manual as useful as possible it has been presented in two formats Problem solving solutions are described with Troubleshooting Flow Charts and also with Step by Step Procedures The two formats together should provide an overall complete explanation with flow charts provid
10. Replace Replace for more heat as water Spa construction board Start board temperature is above and or installation i problem blower set point may be causing gil persists if spa is arise of water equipped Do you get a temperature with one 230 VAC reading between Check cabinet Wait until two heater wires ventilation spa cools on the board down add cold water if needed Pump low speed is overheating water during filter cycle Lower filter cycle duration MSPA M P CE Metapack Service Manual 11 Display Is Flashing If digital thermometer water temperature reading is 44 C or higher and keypad display indicates correct temperature carry out the following tests If display stops flashing after pressing a key this means that a power failure has occurred System works fine If weather is very hot 4e If you do not read 230 VAC check cabinet ventilation first If problem 1 Remove spa cover even during persists pump low speed may be the night Start blower if spa is overheating water during filter cycle equipped with one W ait until spa cools down add cold water Enter Programming mode and if necessary shorten filter cycle duration If hot weather is not a factor 5 Ifyou do read 230 VAC replace board Refer to How to Replace the Board section of this manual 2 Display should not be showing a request for more heat as water temperature is above set point 3 Remove spa cover With a
11. age reading MSPA M P CE Metapack Service Manual 45 BE Ozonator Does Not Work If ozonator is not working carry out the following tests to correct the problem To increase the life of the relay a snubber circuit is used on the ozonator relay With this type of circuit if no ozonator is connected to an output and relays are open the voltmeter will still get a reading of around 60 volts This is normal It is important to take voltage reading with ozonator connected to the pack Power must remain On N B On new systems if a pump blower or light is turned on during filter cycle the cycle will be interrup ted and will resume only 40 minutes after the last active output has been turned off This delay is to prevent excessive ozonator activation During this time Filter C ycle indi cator will flash in a different sequen ce 3 short 1 long 3 short 3 Measure voltage between ozonator 1 long etc blue and brown wire connectors 230 VAC ozonator P46 amp P30 If the water temperature exceeds the set point by more than 1 C for 4 Replace ozonator if you get a good more than three hours the system voltage reading will cancel the filtration note this fea ture is not available if the system is configured with a circulation pump Er i I ie E HE 5 tat iF Filter Cycle indicator 2 nator 1e Verify low level programming to make sure that ozonator is pro 5 Replace
12. appear pressure switch cable Replace Replace pressure switch board 19 Closed Pressure Switch Error Condition Closed pressure switch error condition indicates a pressure switch problem If the system detects any pressure when jet pump is off a Closed pressure switch error condition will occur Flashing dots must appear on keypad display and circulation pump must be turned ON or Jet Pump 1low speed must be turned OFF Power may remain On while the following steps are carried out 1 Disconnect pressure switch cable if system is not equipped with a circulation pump 2 If flashing dots disappear replace pressure switch 3 If flashing dots are still displayed reconnect pressure switch cable 4 Replace pressure switch if flashing dots still appear after reconnecting pressure switch cable 5 Replace board if flashing dots do not reappear on keypad display Refer to How to Replace the Board section of this manual 20 MSPA M P CE Metapack Service Manual Hi Limit How Chart If 3 flashing dots appear on keypad display and board LED is on potential H i Limit sensor problem follow Troubleshooting Flow Chart below to identify the problem The Hi Limit error is related to the Hi Limit sensor This means that the system has shut the heater down because water temperature at the heater barrel has reached 48 C Turn GFCI off then on between each step to reset the system Repla
13. ce board only if the hi limit error condition is not removed by resetting GFCI after the initial 3 dots and board LED are seen and 3 dots and board LED return yes lt Q ro Are flashing dots and board LED still on yes lt Q r _ Does heater i barrel feel hot Replace board Verify if anything is obstructing water flow closed valves or dirty filters r yes lt Q nm 1 Do flashing dots ee and LED stay on Replace after power down System board or power up of works fine the system Monitor system for future hi limit sensor problems MSPA M P CE Metapack Service Manual 21 Hi Limit Error Condition The Hi Limit error condition is related to the Hi Limit sensor Carry out the following tests to identify and correct the problem The Hi Limit error is related to the Hi Limit sensor This means that the system has shut the heater down because water temperature at the heater barrel has reached 48 C Turn GFCI off then on between each step to reset the system Replace board only if the hi limit error condition is not removed by resetting GFCI after the initial 3 dots and board LED are seen and 3 dots and board LED return Flashing dots 1 Check if flashing dots and board LED are displayed 2 Ifso check if heater barrel feels hot If its hot verify if anything is obstructing the flow of water closed valves or dirty filter 3 If its not
14. circulation pump or 6 If open pressure switch error con Jet Pump 1 is working If pump dition disappears replace switch is not working refer to circ pump or Jet Pump 1 section 7 If open pressure switch error con of this manual dition persists the problem may be either with switch cable or board 2 Make sure low level program ming for circulation pump or 8 Replace board if open pressure Jet Pump 1 is set correctly see switch error condition still persists Low Level Section Refer to How to Replace the Clean filter and check for air Board section blockages closed gate valves or anything that could be re stricting water flow 3 4e Verify if pressure switch cable is properly connected to pressure switch and PC board 5 Ensure adequate water flow in the heater and short two pres sure switch terminals with jumper cable 18 MSPA M P CE Metapack Service Manual Closed Pressure Switch Flow Chart If closed pressure switch error condition occurs follow Troubleshooting Flow Chart below to identify problem usually pressure switch problem jet pump is off but water pressure is detected CIRCULATION PUMP SYSTEM 3 dots flashing circ pump running Replace pressure switch MSPA M P CE Metapack Service Manual NON CIRCULATION PUMP SYSTEM 3 dots flashing low speed pump off yes lt Q mv Disconnect pressure switch cable Do flashing dots Replace dis
15. e everything needed for MSPA M P Spa Pack servicing For more information go to the last page of this manual o E Wiring Correct wiring of the electrical service box GFCI box and pack terminal block is essential Make a visual inspection to check for signs of miswiring Refer to wiring diagram on inside pack cover Call an electrician if necessary Input supply wiring 1x 5A or 1x 32A Low level programming set for Cu2 15A or CuT 32A and In1 P59 ER NS USE OPTIONAL T JUMPERS ON 1PHASE CONF ONLY Input supply wiring 3 x 5A Low level programming set for In3 4 MSPA MP CE M etapack Service Manual GFCI Flow Chart If GFCI trips follow this Troubleshooting Flow Chart to identify the problem A Ground Fault Circuit Interrupter GFCI is an electrical safety protection device that guards against electrocution by monitoring and reacting to incoming and outgoing current levels The spa may or may not be installed with a GFCI depending on local electrical standards and laws yes lt lt no Is ie properly connected Verify Wiring Diagram ys lt Q v and reconnect it Unplug everything including heater and light cord wires Is GFCI still tripping L Reconnect one component at a time until GFCI to trip Replace starts to trip transformer Replace defective component E us gt still tripping LES disconnect There is the incom
16. e high limit plate 2 4 Unscrew the wing nut holding the high limit plate and release high limit rubber sensor from plate 6 Remove pressure switch from plastic heater plate by turning counter clockwise by hand 56 MSPA M P CE Metapack Service Manual How To Replace The Heater EL Instructions to replace M SPA M P pack heater configured for standard horizontal front bottom position 7 Remove two remaining jam nuts A few helpful hints when reconnecting from each end of the support plate and remove plate from heater a Do not turn wing nut too tightly just enough to hold rubber sensor 8 Finally replace old heater with new in place one and follow same procedure in reverse order to connect replace b When reconnecting wires from ment heater to spa pack start by heater to board it is important to mounting plate on new heater as use two wrenches to hold nuts sembly and mount pressure switch steady Any bending or twisting using teflon tape may cause damage to ceramic Note We recommend the use of an adjustable torque wrench 17 Ib in to screw the top nut sufficiently For more details log on to www metapacks com a_tn htm GTN 9906 MSPA M P CE Metapack Service Manual 57 RE ow To Test a Fuse The best way to test a fuse is to do a comparative test Simply viewing a glass fuse will not always confirm that it is burned out A weak cartridge fuse will still test fine when checked with an
17. e on keypad display indicates a problem with regulation sensor The system is constantly verifying if temperature probe reading is within normal limits Note that water en must be over 2 C in order to carry out the following steps Power may remain On 3 Reconnect probe If wrong temperature is stil displayed on keypad replace probe with a spare and place probe head directly in spa water If problem is solved replace 1 Verify if regulation probe sensor probe located in spa is properly con nected 4 Replace board if problem persists 2 Disconnect probe connector and clean probe connector pins Even a small coating of film may cause a bad connection 10 MSPA M P CE Metapack Service Manual Display Flashing Flow Chart On certain packs if system detects temperature at 44 C or higher the display will start flashing Follow Troubleshooting Flow Chart below to identify the problem m Ys lt Q 0 Press any key A power failure has occurred Has displa stopped flashing System works fine ys lt gt no Are you getting correct water temp reading on the display Em Verify if 7 os probe Si is touching water oe yes lt lt mv or if cold air from eet leer Dack can afect is properly connected Is weather reading Hi very hot If so replace probe l kme es m even during uA Display should not BA the night be showing a request
18. ge 230 v Green Ground P71 Green Ground P79 Green Ground P68 Black Low Speed P37 Brown Line P76 Brown Line P36 Brown High Speed P65 Blue N eutral P80 Blue N eutral P41 Blue N eutral P48 Jet Pump 2 Ozone Light 24W max Voltage 230v Voltage 230v_ Light1 P14 Green Ground P93 Green Ground P87 Light 2 12 VAC P12 P16 Brown High Speed P35 Brown Line P30 Blue N eutral P45 Blue N eutral P46 Black Low Speed P22 Auxiliary Fiber Box Heater 3 Kw Voltage 230v Voltage 230v Ground GND Green Ground P77 Green Ground p74 Line i P63 Brown Line P34 Brown Line p24 Neutra P66 Blue N eutral P47 Blue N eutral P53 MSPA MP CE M etapack Service Manual 59 Professional Repair Kit All you need in one case G Gecko s professional repair kit contains all you need to service and repair Gecko s line of power spa packs e Top side controls keypads e Temperature probes e Pressure switch cables e Flow switches e Elements e Heater wires e Transformer e Ground lugs e Grommets Standoffs e Light cords e Strain reliefs for light cord e Plugs e Fuse kits e Screws Gecko produces custom repair kits specific to the spa manufacturer s needs Call 1 800 78 GECKO to order or for more info MSPA MP SR4 LE SERVICE MANUAL COMPLETE SERVICE GUIDE WITH STEP BY STEP INSTRUCTIONS ON GF Troubleshooting Low Level Programming Understanding amp Lorrecting Error Condi
19. gramming for circulation pump or Jet Pump 1 is set properly see Low Level Section ys gt no Is circulation pump or Jet Pump 1low speed working L Restart low speed pump by Refer to Circulation increasing set point so that Pump or Jet Pump 1 3 flashing dots reappear ys lt Q m Is anything limiting flow of water into pipes not Working section Remove Verify if anything pressure switch obstructing cable is properly filter Clear connected to any air locks pressure switch and and verify C board water valves yes 2 no Make sure circulation a pump or Jet Pump 1 low speed Er is on and short two pressure Replace switch terminals with Replace pressure switch a jumper cable board Do flashing dots disappear MSPA M P CE Metapack Service Manual 17 tion Open Pressure Switch Error Cond Open pressure switch error condition indicates a pressure switch problem If system does not detect any pressure when pump is manually or auto matically turned on an open pressure switch error condition will occur There must be enough water in the spa for normal operations System may detect an open pres sure switch error condition if spa filter is dirty or if something restricts flow of water in piping The heater will automatically shut down when an open pressure switch error condition occurs Power may remain On when the following steps are carried out le Verify if
20. ing Replace a problem power line GFCI with the cable Is GFCI still si tripping all an electrician Replace board fGFCIis still tripping MSPA MP CE Metapack Service Manual RS Fi Trips If all connections are made but nothing seems to be working you probably have a power supply problem Carry out the following tests to identify and correct the problem Note that for new installations GFCI trippings due to miswiring are common If breaker is wired properly GFCI trippings may occur when total amount of current drawn by spa exceeds reaker rating This is highly unlikely as each spa pack output is individually fused and fuses will blow before GFCI trips A current leak to ground will also cause GFCI to trip If any of the components is faulty and a leak occurs GFCI will trip to prevent electrocution le 2e de Verify if GFC I is properly connected If it is not verify GFC I wiring diagram and reconnect it If GFCI is properly connected but still tripping unplug all outputs including heater and light cord wires If GFC still trips replace transformer If it stops tripping reconnect one component at a time until GFCI starts tripping Replace defective component MSPA M P CE Metapack Service Manual sama If GFCI continues to trip even after having replaced the transformer carry out the following tests to correct the problem 1 Disconnect incoming power lines If
21. ing an overview of specific problems and step by step procedures giving more detailed information TO SUCCESSFULLY TROUBLESHOOT SPA PACK PROBLEMS IT IS ESSENTIAL TO HAVE AN UNDERSTANDING OF THE OPERATION AND FEATURES OF THE SPA PACK BEING WORKED ON CONSULT THE OW NER S MANUAL SUNRISE SPAS OR GECKO ELECTRONICS FOR DETAILS Important Safety Information WARNING Risk of electrical shock All procedures described in this service manual must only be performed by qualified personnel in accordance with the standards ee in the country of installation and whenever possible with the equipment powered off When connecting the equipment always refer to the wiring diagram affixed to the inside of your spa pack s power box cover This diagram always prevails over the wiring diagram at the end of this manual All information given subject to technical modifications without notice mace The tools test equipment and components needed to carry out M SPA M P Spa Pack service calls Required tools Pliers M 10 38 open end wrench Phillips amp flat screwdrivers Jumper cable M8 er nut driver M ultimeter M6 14 open end wrench GFCI tester amp digital thermometer optional Pr G ss ME 1 F wi j yY S N L i Regulation sensor Transformer M SPA M P SR4 CE system Pressure switch board or complete spa pack Fuses Top side control keypad Gecko Electronics Inc sells Professional Repair Kits that includ
22. int or cable and reconnect it cancel filter cycle ys QF v ys lt Q v Disconnect Are dots Are dots still flashing still flashing O pen pressure Closed pressure Closed pressure O pen pressure switch condition switch condition switch condition switch condition MSPA MP CE Metapack Service Manual 15 Flashing Dots Displayed If 3 flashing dots appear on keypad display carry out the following tests to correct the problem 4 If system is not equipped with a circulation pump turn Jet Pump 1 e off Lower set point or cancel aa filter cycle 5 If flashing dots are still displayed Flashing dots you have a closed pressure switch condition Ifnot you have an 1 Verify if board LED is on Ifso Open pressure switch condition refer to Hi Limit pages of this manual 2 If not check if the system is equip ped with a circulation pump If it is disconnect pressure switch cable and reconnect it 3 If flashing dots are still displayed you have an open pressure switch con dition If not you have a closed pres sure switch condition 16 MSPA M P CE Metapack Service Manual Open Pressure Switch Flow Chart If open pressure switch error condition occurs problem with the pressure Switch jet pump is on but no water pressure detected follow Trouble shooting Flow Chart below to identify the problem There must be adequate water in spa for normal use Ensure low level pro
23. ions L flashing dots flashing display etc Refer to appearing on specific section keypad display ys lt j no Does Jet Pump 1 _ or Jet Pump 2 indicator appear Verify if low level gee pr programming is Jet Pump Lor set ane Jet Pump 2 key Replace keypad l w yes no g lt If still not working Do jet pumps work replace board in either speed Verify low level programming no lt gt yes Test replace Jet Pump 1 or Jet Pump 2 fuse I Jet pump s working now Problem yes gt no resolved p Measure voltage on the board for both speeds Do you get 230 VAC reading for Replace Jet Pump 1 both speeds Replace or Jet Pump 2 board MSPA M P CE Metapack Service Manual 33 o B Pump 1 Does Not Work If Jet Pump 1 is not working carry out the following tests to correct the problem To increase the life of the relay we use a snubber circuit on the jet pump relay With this type of circuit if no pump is connected to an output and relays are open the voltmeter will continue reading around 60 volts This is normal It is important to measure voltage when jet pump is connected to pack Power must remain On pam a Jet Pump 1 indicator Check for an error condition on keypad display If yes refer to specific section Verify if Jet Pump 1 indicator appears on keypad display when you press Jet Pump 1key If Jet Pump 1 indicator does not appear check lo
24. l flash if more heat if sensor is touching water or if hot has been requested but heater has air from rear could be affecting not yet started or if system is in LC readings mode see Low Level section If H eater indicator appears on the display refer to the next page If H eater indicator does not appear on the display replace board U se foam to isolate behind the probe 3 Replace temperature probe with a spare one 4e Ifspa is still not heating replace the board 30 MSPA M P CE Metapack Service Manual Spa Not Heating A If H eater indicator appears on the display but spa is still not heating carry out the following tests to correct the problem If Heater indicator lights up on the display le Remove plastic cover and measure 2 If voltage reading is correct verify voltage between two heater screws ifheater wires are properly con on the board nected to the element Replace board if you are not getting If not tighten wires to board and a reading of 230 VAC element 3 If problem persists test replace the heater assembly MSPA M P CE Metapack Service Manual 31 32 MSPA MP CE Metapack Service Manual Jet Pump Flow Chart If Jet Pump 1 or Jet Pump 2 is not working follow Troubleshooting Flow Chart below to identify the problem Jet Pump speeds and use are determined by spa specifications and Low Level Programming yes mv Any error condit
25. lack plastic cover protecting the circuit board Lift up the cover on both sides and remove it from the power box MSPA M P CE Metapack Service Manual 51 o HowTo Replace The Board 5 Disconnect ground cable 7 Disconnect heater and pressure switch cables 6 Remove wing nut open plastic 8 Disconnect J amp connectors from latch and carefully pull hi limit the board rubber sensor out of place 52 MSPA MP CE Metapack Service Manual How To Replace The Board o lle Correctly align replacement board metal plate assembly with original screw holes and reattach to board with 9 screws 12 Use wiring diagram to re connect all J amp J connectors on the board 13 Switch transformer from one plate to the other 14 Re connect heater and pressure switch cables 15 Push hi limit rubber sensor in place tilt down hi limit plastic latch and screw wing nut 9e The circuit board is supported by a metal plate with the entire as sembly being held in place by 9 screws one attached to ground wire Remove screws 16 Re connect ground cable There are 9 or 7 screws to remove 17 en oe Reposition depending on the model ack plastic cover 18 Re connect all connectors located in the upper right corner of the power box 19 Re connect power input cables Re install Spa Pack cover and turn power back on 10 Disengage the defective board plate assembly Note transformer
26. not yes no ighting up Does Light Be indicator appear on Verify low level keypad programming display when you press Light key Replace keypad If Light indicator still does not appear on display replace board ys lt Q m J DAC resin E 2 VAC reading on light ouput Replace spa on board Replace spa light socket when light is light fuse on at highest intensity steady indicator light Replace board if light is still not working MSPA M P CE Metapack Service Manual 43 o Spa Light Does Not Work If spa light is not working carry out the following tests to correct the problem It is important to measure voltage when light is connected to the pack Power must remain On 1e The first step is to try replacing the spa s light bulb Light indicator 2 Iflight still is not working verify if Light indicator appears on keypad display when you press Light key 3 use a spare keypad to verify if spa keypad is defective If it is replace keypad If not replace board If Light indicator does not appear verify low level programming first 4e If Light indicator appears but light still is not working make sure light is at highest intensity setting indicator solid light not flashing remove plastic cover and measure voltage between opposite prongs of connector P14 on the board If you get 12 VAC replace light socket 5e Ifyou are
27. not getting a voltage reading replace light fuse on the board 6 Ifthe problem persists replace board Refer to How to Replace the Board section 44 MSPA MP CE Metapack Service Manual Ozonator Flow Chart If the ozonator is not working follow Troubleshooting Flow Chart below to identify the problem If the water temperature exceeds the set point by more than T C for more than three hours the sys tem will cancel the filtration note this feature is not available if the system is configured with a circu lation pump If the user turns on a pump blower or light during a filter cycle the cycle will be interrupted and will only resume 40 minutes after last active output has been turned off automatically or manually This delay is to prevent excessive ozonator activation During this interval Filter cycle indicator will flash in a different sequence On 72 sec Off V2 sec On 12 sec Off 11 2 sec Verify low level programming to make sure that ozonator is programmed properly es lt Q m m Has yes no Filter Cycle Y lt indicator steady indicator light Do you read Pur or FIL Start up 230 VAC for Spered filter cycle 230 VAC ozonator on keypad on the board display Filter Cycle indicator steady indicator light should light up on display Replace Replace ozonator ozonator fuse Replace board if you still are not getting a volt
28. ohmmeter Lee 3 Use the red probe to touch both i sides of the suspect fuse M ake sure j to touch to the fuse holder not the 0 300 Volts fuse body This confirms that the contact fuse body to fuse holder is good 4 Compare the voltage readings when you contact both sides of the fuse holder These should be the same or more than 5 difference le Select volts AC on your meter If your meter is not autoranging select range 0 300 volts 5e A difference of more than 5 indicates a weak fuse Ifone of the readings is zero 0 the fuse is open and must be replaced N ote When replacing a fuse always use a fuse of the same current rating as the one being replaced Injury to you and or those using the spa could occur by overfusing a circuit 2 Using your probes touch or connect the black probe to the neutral connection of the power supply terminal block 58 MSPA M P CE Metapack Service Manual Wiring Diagram The wiring diagram below provides a general idea of M SPA M P wiring but it is impor tant to note that it may not apply to all systems The wiring diagram including on inside power box cover is the one to be used as main reference for the spa you are servicing AUX I O 2 8 3 KEYPAD WITH DISPLAY 8 KEYPAD WITHOUT DISPLAY 3 CABLE IS POLARISED 18 4 TEMP aE PROBE PRESSURE LINES NEUTRAL SWITCH Jet Pump 1 Blower Circulation Pump Voltage 230v Voltage 230v Volta
29. ozonator fuse if voltage grammed properly reading is not high enough 2 Verify if Filter Cycle indicator 6 Replace board if you still do not steady indicator light Pur or get a voltage reading Refer to FIL appears on keypad How to Replace the Board section If not start up a filter cycle refer to MSPA MP CE User s Manual 46 MSPA M P CE Metapack Service Manual Circulation Pump Flow Chart If the circulation pump does not appear to be working follow this Troubleshooting Flow Chart to identify the problem Check if low level programming has been configured properly ys Qe mv Do you read 230 VAC for 230 VAC circ pump at circ pump output on the board _ Replace Replace circulation pump circulation pump fuse Replace board MSPA M P CE Metapack Service Manual 47 an Pump Not Working If your M SPA M P has a defective circulation pump carry out the following tests to correct the problem To increase the life of the relay a snubber circuit is used on the circulation pump relay With this type of circuit even if no circulation pump is connected to an output and relays are open the voltmeter will continue to get a volt reading around 60 This is normal It is important to take voltage reading when circulation pump is connected to the pack Power must remain On M i i il le Verify if low level programming i iest is set properly i E 2 Remove plastic co
30. remains attached to board MSPA MP CE Metapack Service Manual 53 54 MSPA MP CE Metapack Service Manual How To Replace The Heater EL Follow instructions below to replace an M SPA M P pack heater configured for standard horizontal front bottom position Note M ake sure to turn power to the pack off before proceeding Pressure Heater Ground High limit Heater switch connectors connector wingnut Heater lock nut amp nuts amp nut amp plate lock nut Important Before starting removal procedure be sure to disconnect pack power input cables ensure spa water valves are closed le Use a pair of pliers to disconnect 2 Usinga 1 4 wrench to hold steady 2 wires red and green of cable and a 3 8 wrench to carefully turn connected to the top of pressure loosen nuts securing 2 heater con switch by pulling upwards in no nectors to top of blue plastic support particular order plate D isengage heater wires Be careful not to damage ceramic by twisting or bending MSPA MP CE Metapack Service Manual 55 o Replace The Heater Instructions to replace M SPA M P pack heater configured for standard horizontal front bottom position 3 Use awrench to loosen the two 5e Remove two remaining nuts at ground cable nuts one on top of opposite ends of blue plastic the other and disengage ground heater support plate thus enabling wire located immediately to the you to free heater from spa pack left of th
31. replace board 4e If flashing dots and board LED are not displayed verify if any thing is obstructing the flow of water closed valves or dirty filter 5 Power your spa up or down If flashing dots and LED are still displayed replace board 22 MSPA MP CE Metapack Service Manual Smart Winter Mode Chart If jet pumps have started up on several occasions and AFP alternates with water temperature on display follow this Troubleshooting Flow Chart to identify the problem yes gt 00 Is the water temperature of the spa lower than the desired temperature yes lt lt no Do you read rs VAC to the heater 1 Refer to Spa not heating section The system is working properly MSPA MP CE Metapack Service Manual 23 BS Smart Winter Mode If jet pumps have started up several times and AFP alternates with water temperature on display the system has detected water cold enough to freeze the pipes and has gone into the protective Smart W inter M ode rer rE A Le z J T An irregularly flashing Filter Cycle indicator means that the system has stopped filtering after 3 hours because water temperature exceeds Set Point by more than T C If the temperature cools down before the scheduled end of the cycle filtering will resume for the remainder of the programmed cycle duration 1 With a digital thermometer verify the temperature of the water
32. tions System Malfunctions Part Replacement Procedure amp More
33. ver and take RON pump tuse voltage reading betw een circula tion pump s brown and blue wire connectors 230 VAC pump P36 amp P41 3 Ifyou do not get a voltage reading ae board s circulation pump se 4 If problem persists replace the board Refer to How to Replace the Board section 48 MSPA M P CE Metapack Service Manual Keys Flow Chart o If any of the keys on the keypad display do not seem to be working follow Troubleshooting Flow Chart below to identify the problem Unplug keypad and replace with spare keypad ys lt Q m Are keys working Replace Replace keypad board MSPA MP CE Metapack Service Manual 49 LE Keys Aren t Working If any of the keys do not seem to be working carry out the following tests to correct the problem 1 Replace keypad with a spare keypad 2 Verify if keys respond correctly 3 If they do replace keypad 4 Ifthey do not respond replace board 50 MSPA M P CE Metapack Service Manual How To Replace The Board EL When replacing the board it is important to make sure to turn power off before proceeding le Loosen 4 screws holding Spa Pack 3 Unplug all connectors located cover and remove in the upper right corner of the power box 2 Disconnect the breaker 4e Insert the end of a flat screw driver into the slots at the top Then disconnect power input of the plastic cover to remove cables b
34. volt meter read the voltage between the two heater wires on the board 12 MSPA M P CE Metapack Service Manual If digital thermometer water temperature reading is 44 C or higher and keypad display is not showing correct temperature carry out the following tests le Verify if temperature probe 2e is in contact with water and if cold air from the back could be affecting readings Use foam to isolate probe from cold air if that is the problem Make sure temperature probe is properly connected Ifitis replace probe Replace board if display is still flashing Refer to How to Replace the Board section of this manual MSPA M P CE Metapack Service Manual 13 Display is Flashing Ji 14 MSPA MP CE Metapack Service Manual Flashing Dots Flow Chart If 3 flashing dots appear on keypad display follow Troubleshooting Flow Chart below to identify the problem It is recommended that the service person verify low level programming and plug wiring against the wiring diagram before starting troubleshoot 3 flashing dots appear on the display Related to Hi Limit or pressure switch errors Open pack cover Is board LED on yes Flashing dots indicate hi limit condition Refer to Hi Limit pages of this manual to correct the problem ME r Does spa have a a dedicated hi circulation pump Turn Jet Pump 1 off pressure switch lower set po
35. w level program ming If Jet Pump 1 indicator does not appear use a spare keypad to verity if keypad is defective If it is replace keypad If not replace board If Jet Pump 1 indicator appears on keypad display when Jet Pump 1key is pressed verify ifJet Pump 1 works in any of the speeds MSPA M P CE Metapack Service Manual Jet Pump 1 Does Not Work o If Jet Pump 1 does not work in any speed carry out the following tests to correct the problem Jet Pump 1 fuse 1 IfJet Pump 1 does not work in either 3 Turn Jet Pump 1 to nigh speed speed test replace Jet Pump 1 fuse and measure voltage between blue and brown wire connectors 230 VAC pump P48 amp P65 2 lfreplacing the fuse does not work or ifJet Pump 1 works in one of two speeds take voltage reading on the 4 If voltage is correct replace board for both speeds Jet Pump 1 5 Ifnot replace board Turn Jet Pump 1 to low speed and measure voltage between blue and black wire connectors 230 VAC pump P48 amp P37 MSPA M P CE Metapack Service Manual 35 o B Pump 2 Does Not Work If Jet Pump 2 is not working carry out the following tests to correct the problem To increase the life of the relay we use a snubber circuit on the pump relay With this type of circuit if no pump is connected to an output and relays are open the voltmeter will get a reading of around 60 volts This is normal It is important to

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