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Acer TravelMate 800 Series

1. 1 Diag aMis rarai dad e 3 Boara WAY OULD a 4 MIO 4 VIEW a 3 Ea l i 5 VOU vcs Ea ate gone RUE Lec Eo oe 6 Fron ODEN uen 6 FROME AGN OSA doge epe nel 7 EGIT Panel s iier 8 RIONUF ARON a oe OR oC e 9 Big ING MET 10 BOOM zi us eer howe St eg arid deu a Uode dob 11 12 LOCK 13 Embedded Numeric Keypad 14 WINDOWS Sr s desir aoe ee how Whee cd 15 Sead dice awa ERES hs Ut cud MOR 16 TNE Euro Sales eee 18 LANCAN INC YS Seas tus x ae ote ph ee De TP 19 E Mail Deteccion 2 dtc te aac d 20 de E r NNE 21 s deas etd 21 Hardware Specifications and Configurations 22 gt 2 System Utilities 33 gt BIOS Setup U
2. Index of Error Messages Index of Symptom to FRU Error Message Intermittent Undetermined Problems Index of AFlash BIOS Error Chapter 5 FRU Field Replaceable Unit List Appendix Model Definition and Configuration TravelMate 800 5 WAI Tr COUR OS TETTE al ee re E eens Appendix Test Compatible Components Microsoft Windows XP Environment Test Microsoft Windows 2000 Environment Appendix C Online Support Information Index VIII e 4 SG TM800 book Page 1 Thursday February 27 2003 10 21 PM System Features Specifications This computer was designed with the user in mind Here are just a few of its many features Performance Display Multimedia Connectivity Intel Pentium M Processor 1 3 GHz 1 6GHz Intel 885PM ODEM ICH4 chipset 2 memory slots supporting DDR266 SDRAM PC 2100 upgradeable to 2GB 30 GB or higher capacity Enhanced IDE hard disk Microsoft Windows XP operating system Windows 2000 operating system The 14 1
3. i 0 8 2 e po NEC C amp C 15R1 Billionton USB 10 100 FastEthernet USB 100B LINKSYS USB LAN Appendix B _ 7Z SG TM800 book Page 107 Thursday February 27 2003 10 21 x _ Ferra purpose US Hub STE 1 SSCS First 6 Fetch Winton GAVEPAD EXTREME TTT 6666 SS ogen auam home Pe Vdeo Camera ito 055880 TT Fe n w wr ww sano an spear SSCS TT PhipsEerphone SS amici SSCS 7 a TT oe Bluetooth Bluetooth PDA Fujisu SIMEMS PAD Pocket LOOX Buletooth mobile phone Sony Ericsson Port Replicato Acer Port Replicator Appendix B an WL 107 ME e SG TM800 book Page 108 Th
4. e SG TM800 book Page 51 Thursday February 27 2003 10 21 PM Removing Battery Pack 1 Press the battery lock and slide the battery latch 2 Then remove the battery pack Chapter 3 51 w Z E e SG TM800 book Page 52 Thursday February 27 2003 10 21 PM lt Removing the ODD Module HDD Module Memory Wireless LAN card Removing the ODD Module 1 Slide the optical disk drive latch and remove the optical disk drive Removing the HDD Module 1 Unscrew the 2 screws as shown 2 Remove the hard disk drive door 3 Remove the hard disk drive module Removing the Wireless LAN Card Unscrew the 1 screw that secures the mini PCI door 2 Remove the mini PCI door 3 Disconnect the right and the left wireless Lan antenna lines 4 Pop out and remove the wireless Lan card 52 Chapter 3 w Z e SG TM800 book Page 53 Thursday February 27 2003 10 21 PM SIZ 215 Removing Memory 1 Unscrew the 1 screw that secures the Dimm door 2 Remove the Dimm door Removing the LCD Module Keyboard Function Keyboard Removing the LCD Module Remove the middle cover as shown Disconnect the LCD cable Unscrew the 2 screws that secure the LCD module on one side Then unscrew the other 2 screws on the other side oa o Nw Remove the entire LCD module Chapter 3 o3 E
5. 4 SG TM800 book Page I Thursday February 27 2003 10 21 PM Acer TravelMate 800 Series Service Guide Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw 100 Recycled Paper PART NO VD T25V7 001 PRINTED IN TAIWAN Y e SG TMS00 book Page II Thursday February 27 2003 10 21 PM Revision History Please refer to the table below for the updates made on TravelMate 800 service guide a e SG_TM800 book Page III Thursday February 27 2003 10 21 PM Copyright Copyright 2003 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this man
6. Y e SG TMS00 book Page 38 Thursday February 27 2003 10 21 PM System Devices The System Devices screen contains parameters involving your hardware devices It also provides advanced settings of the system Info System Devices Security Boot Exit specific Help Serial Port Auto Configure serial port Parallel Port Enabled using options Mode ECP Disabled Base I O address 37 8 No configuration Interrupt IRQ 7 Enabled DMA channel 3 User configuration Auto NTSC BIOS or OS chooses configuration Television Type PS 2 Mouse Auto Detect Infrared Port FIR Enabled F1 TL F5 F6 lt gt Enter The table below describes the parameters in the screen Settings in boldface are the default and suggested parameter settings DMA channel Set the DMA channel for the parallel port DMA 1 DMA 3 Television type Select TV standard NTSC PAL PS 2 Mouse Enables disables or auto detects the PS 2 Disabled Enabled Auto Detect mouse Infrared Port FIR Enables disables or auto detects the infrared Disabled Enabled Auto port 38 Chapter 2 4 SG TM800 book Page 39 Thursday February 27 2003 10 21 PM e Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use In Main System Devices Security spe
7. Z AcerMedia bay release Unlatches the AcerMedia drive for removing the optical drive latch Houses the computers batey pack eatery lease ich Unlalches the battery to remove battery pack 6 86 6 0 89 6 3 2 w EE Hard disk bay Houses the computer s hard disk secured by a screw Memory compartment Houses the computer s memory Cooling fan Helps keep the computer cool Note Don t cover or obstruct the opening of the fan Personal identification Insert a business card or similar sized identification card to slot personalize your computer 1 7 10 Hard disk protector Protects the hard disk from accidental bumps and vibration 11 Chapter 1 11 E e e SG TM800 book Page 12 Thursday February 27 2003 10 21 PM Indicators The computer has three easy to read status indicators below the display screen and two on the front of the computer The Battery and Power status indicators are visible even when you close the display Caps lock Lights when Caps Lock is activated Media Activity Lights when the disc or AcerMedia is activated Battery Lights orange when the battery is charging Lights green when the battery is full Power Lights green when the power is on and orange when the com
8. O Easy BOX ro Co 2 arz x a 7 ot 1 0 0 0 O SSCS rom Greater edem 5 9 9 ro rear Modem ___ 4 03 7 F 3Com 56K Modem 3CXM756 MEE GVC 56K Modem VF 1156PV C3 ance am _ SG TM800 book Page 101 Thursday February 27 2003 10 21 D Link Fast Ethernet DFE 650 D Link CardBus DE 660 3COM 10 100 16Bit LAN Card 3CCFE574BT 3COM DELL 10 100 BAST TX LAN Card 3CCFE575BT D Card R j l F _______ __ L 4 4 L 2 F p F F ______ 2 __ _ F _________ _ p O BM Microdrives 340MB Controller RASHIMB O PC CARD DRIVE Passport CardBus HDD 0 Travel HDD 3288 Passport CardBus ACCURITE 1394 CardBus Card Compag 1394 CardBus Card Billionton 1394 CardBus Card Ys re ie 1398 GerdBus Gad SSS Firstar
9. SG TM800 book Page 97 Thursday February 27 2003 10 21 e Main Features Appendix A Intel Pentium Processor 1 3 GHz 1 6GHz or higher featuring Intel Enhanced SpeedStepTM technology Intel 885PM ODEM ICH4 chipset 256MB DDR266 SDRAM upgradeable to 2GB on dual soDIMM sockets 14 1 XGA TFT LCD with 1024 X 768 pixel 16 7 million colors 15 0 SXGA TFT LCD with 1400 X 1050 pixel 16 7 million colors 15 0 UGA TFT LCD with 1600 X 1200 pixel 16 7 million colors 30GB or higher capacity Enhanced IDE hard disk Acer Media Bay hot swappable 8X DVD ROM or 24X DVD CD RW combo or DVD RW drive module Embedded 10 100 Mbps Fast Ethernet Integrated Intel amp Pro Wireless 2100 or Intel amp Pro wireless 2100A network connection Integrated Bluetooth TM 56K ITU V 92 data fax software modem Wake on Ring ready ACP 1 0b Power Management 65Wh li oh battery pack 5 5 hour battery life 1 5 hour rapid charge 3 5 hour charge in use FineTouch keyboard with 5o curve built in touchpad with ergonomic buttons and 4 way integrated scroll keys hotkey controls 4 launch keys and 2 programmable keys Microsoft Windows XP operating system Windows 2000 operating system 97 e e 4 SG TM800 book Page 98 Thursday February 27 2003 10 21 98 3 Appendix A e e e SG TM800 book Page 99 T
10. Keyboard one or more keys does not work Reconnect the keyboard cable Keyboard Main board Touchpad does not work Reconnect touch pad cable Modem port is secured to the main board Touch pad FPC Audio Touch pad board Main board Modem Related Symptoms Internal modem does not work correctly Ensure the telephone cable is firmly plugged into the telephone wall socket and the modem port of the computer Modem phone port is secured to the main board modem combo board Main board NOTE If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page 76 74 Chapter 4 _ 4 SG TM800 book Page 75 Thursday February 27 2003 10 21 PM e Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the diagnostic test for several times to isolate the problem 2 error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors If an error is detected by the main battery test see Check the Power Adapter on page 66 If
11. 30 Address Map 10 21 PM 000 controller 1 020 021 060 064 061 040 043 0408 DMA controller 1 061 070 073 080 08F OA0 0A1 0CO 0DF 66 62 OFO OFF 170 177 1F0 1F7 220 22F 240 24F 278 27 378 37A 3B0 3BB 3C0 3DF 3FOh 3F7 3F0 3F7 480 48F 4D6 400 401 IRQ Assignment 2nd EIDE device CD ROM select 1st EIDE device hard drive select Audio optional Video Controller Standard Floppy Disk Controller Floppy disk controller DMA controller 1 configuration register IRQOO System Timer IRQO1 Keyboard IRQ03 IRQ04 IRQ05 IRQ06 IRQO 7 IRQ08 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 IRQO9 1st EIDE device hard disk 2nd EIDE device CD ROM drive Chapter 1 SG TM800 book Page 31 Thursday February 27 2003 10 21 DMA Channel Assignment Rad DRQ1 IrDA Fast Infrared Port Chapter 1 Y 31 e SG_TM800 book Page 32 Thursday February 27 2003 10 21 PM 32 Chapter 1 e v 4 SG TM800 book Page 33 Thursday February 27 2003 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer s BIOS Basic Input Output System Your computer is al
12. e SG_TM800 book Page 22 Thursday February 27 2003 10 21 PM Hardware Specifications and Configurations Processor CPU type Intel Pentium M 1 3GHz 1 6GHz CPU package Micro FCPGA CPU core voltage 1 484V 0 956V BIOS Supported protocols ACPI 1 0b APM 1 2 PC Card 95 SM BIOS 2 3 EPP IEE 1284 ECP IEEE 1284 1 7 amp 1 9 PCI 2 2 PnP 1 0a DMI 2 0 USB VGA BIOS BBC 2B CD ROM bootable Windows keyboard Microsoft Simple Boot Flag BIOS password control Set by setup manual Second Level Cache System Memory Memory module combinations You can install memory modules in any combinations as long as they match the above specifications 22 Chapter 1 _ e SG_TM800 book Page 23 Thursday February 27 2003 10 21 PM Memory Combinations 128MB NOTE Above table lists some system memory configurations You may combine DIMMs with various capacities to form other combinations LAN Interface e e Model Bluetooth Interface Chipset Agree Scorpio soft modem solution and CSR BCO2 Bluetooth chipset Fax modem data baud rate bps 14 4K Data modem data baud rate bps 56K Supports modem protocol V 92 Modem connector type RJ 11 Modem connector location Right side Bluetooth data baud rate bps 11Mbps Hard Disk Drive Interface Vendor amp Model Name Toshiba Fujitsu 30G MK3021GAS MHS2030AT Capa
13. 3 9 090 CY Micon nat SSS Fr NMBSWNKB TT FP cnc keypad R560 eT 2 6 6 9 __ 59 56 756 56K Modem VF 1156PV C3 eT ME 7Z SG TM800 book Page 105 Thursday February 27 2003 10 21 3COM DELL 10 100 LAN Card 3CCFE575BT D R LC ELF Le L x LC F _____ 2 F F 7 F p 22 OompetFlsh9MB BM Microdrives 340MB 0 Controller O IOMEGACIMPCCARDDRVE ___ Passport CardBus HDD 9 x Travel HDD 3 268 Passport CardBus EEE 1394 CardBus Card 1394 CardBus Billionton 1394 CardB
14. System Date System Memory This field reports the memory size of the system Memory size is fixed to G40MB Extended Memory This field reports the memory size of the extended memory in the system Extended Memory size Total memory size 1MB Video Memory This field reports the VGA memory size of the system Memory size is fixed to 64 Fast Boot Determines if Customer Logo will be displayed Option Enabled or Disabled not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Power on display Auto During power on process the system will Enabled or Disabled detect if any display device is connected on external video port If any external display device is connected the power on display will be in CRT or projector only mode Otherwise it will be in lt LCD only mode 0 Both Simultaneously enable both the integrated LCD screen and the system s external video port for an external CRT or projector LCD Auto Dim Determines if the system will automatically dim Option Enabled or Disabled the LCD brightness in order to save power when AC is not present NOTE The sub items under each device will not be shown if the device control is set to disable or auto This is because the user is not allowed to control the settings in these cases Chapter 2 37 ME
15. 23 7 006 33 23 7 003 DVD ROM DRIVE DVD ROM MODULE 8X MKE SR 8178 DVD ROM DRIVE DVD ROM DRIVE 8X MKE SR 8178 DVD ROM DRIVE DVD ROM BEZEL FOR MKE OPTICAL DEVICE HOLDER BRACKET ASSEMBLY BOARD OPTICAL DEVICE BOARD 55 23 7 003 Chapter 5 8 lt as SG TM800 book Page 88 Thursday February 27 2003 10 21 DVD RW COMBO DVD RW COMBO MODULE 24X QSI SBW 242 DRIVE DVD RW COMBO DVD CDRW COMBO DRIVE 24X 051 SBW 242 KO 24X07 002 DRIVE DVD RW COMBO DVD RW COMBO BEZEL FOR 5 42 23 7 008 OPTICAL DEVICE HOLDER 33 23 7 003 BRACKET ASSEMBLY BOARD OPTICAL DEVICE BOARD 55 23 7 003 DVD RW COMBO MODULE 24X KME UJDA740 6M T23V7 006 DRIVE DVD RW COMBO DVD CDRW KME UJDA740 24x10x24x8x KO 24X03 001 DRIVE DVD RW COMBO DVD RW COMBO BEZEL FOR MKE 42 23 7 009 OPTICAL DEVICE HOLDER BRACKET ASSEMBLY BOARD OPTICAL DEVICE BOARD HDD HARD DISK DRIVE 33 23 7 003 55 123 7 003 HDD 2 5 30G TOSHIBA NEPTUNE MK3021GAS KH 33004 001 4200RPM HDD 30GB 2 5 IN 4200RPM HITACHI EUCALYPTUS KH 33005 002 DK23EA 30 HDD 2 5 30G FUJITSU MHS2030AT 4200RPM KH 03006 001 HDD 2 5 40G TOSHIBA NEPTUNE MK4021GAS KH 34004 001 4200RPM HDD 2 5 40G HITACHI EUCALYPTUS DK23EA 40 KH 34005 002 4200RPM HDD 2 5 40G FUJITSU MHS2040AT 4200RPM KH 04006 001 HDD
16. If the internal keyboard does not work an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board If the keyboard cable connection is correct run the Keyboard Test See System Diagnostic Diskette on page 45 for more details If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the keyboard cables 2 Replace the keyboard 3 Replace the main board The following auxiliary input devices are supported by this computer Embedded Numeric Keypad External keyboard If any of these devices do not work reconnect the cable connector and repeat the failing operation Memory Check Memory errors might stop system operations show error messages on the screen or hang the system Currently we do not provide memory test program However if you need to check memory but have no testing program or diagonositc utility at hand please go to http www passmark com to download the shareware Burnin Test V 3 0 You may test the memory with this program under Window XP environment NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the pow
17. 001 CASE COVER LCD PANEL WITH LOGO 14 60 T25V7 003 BRACKET ASSEMBLY CASE COVER LCD BEZEL 14 BRACKET ASSEMBLY 60 T25V7 004 cO 5 SG TM800 book Page 91 Thursday February 27 2003 10 21 LCD 15 TFT XGA AU B150XG01 V2 spwg B LCD BRACKET 15 RIGHT W HINGE 33 T25V7 006 BRACKET ASSEMBLY CASE COVER LCD BRACKET 15 LEFT W HINGE 33 T25V7 007 BRACKET ASSEMBLY MISCELLANEOUS LCD LATCH KIT W SPRING 6K T25V7 001 CASE COVER LCD PANEL WITH LOGO 15 60 T25V7 005 BRACKET ASSEMBLY CASE COVER LCD BEZEL 15 60 T25V7 006 BRACKET ASSEMBLY LCD MODULE 15 TFT XGA HITACHI TX38D81VC1CAB 6 25 7 015 LCD 15 TFT XGA HITACHI TX38D81VC1CAB CABLE LCD COAXIAL CABLE 15 FOR HITACHI XGA 50 T25V7 015 BOARD INVERTER BOARD W MAYLAR AMBIT 7181064 19 T23V7 001 LK 15004 004 BOARD LCD INVERTER W MAYLAR SUMIDA IV12129 T 19 23 7 002 LCD BRACKET 15 RIGHT W HINGE 33 T25V7 006 BRACKET ASSEMBLY CASE COVER LCD BRACKET 15 LEFT W HINGE 33 T25V7 007 BRACKET ASSEMBLY MISCELLANEOUS LCD LATCH KIT W SPRING 6K T25V7 001 CASE COVER LCD PANEL WITH LOGO 15 60 T25V7 005 BRACKET ASSEMBLY CASE COVER LCD BEZEL 15 60 T25V7 006 BRACKET ASSEMBLY LCD MODULE 15 TET XGA LG LG150X05 A2C1 6M T25V7 016 LCD 15 TFT XGA LG LG150X05 A2C1 LK 15008 003 CABLE LCD COAXIAL CABLE 15 FOR LG XGA
18. 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines e 4 SG TM800 book Page VI Thursday February 27 2003 10 21 VI 5 e e SG 800 Page VII Thursday February 27 2003 10 21 PM Table of Content Chapter 1 System Specifications 1 y
19. 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeatin the same operation 3 any problem occurs you can perform visual inspection before you fellow this chapter s instructions You can check the following power cords are properly connected and secured there are no obvious shorts or opens there are no obviously burned or heated components all components appear normal 4 After you perform visual inspection you can also verify the following ask the user if a password is registered and if it is ask him or her to enter the password verify with the customer that Wndows XP is installed on the hard disk Operating systems that were not preinstalled by Acer can cause malfunction make sure all optional equipment is removed from the computer make sure the floppy disk is empty 5 Use the following table with the verified symptom to determine which page to go to Power failure The power indicator does not 90 Power System Check on page 65 on or stay on POST does not complete No beep or error Power On Self Test POST Error Message on page 69 codes are indicated Undetermined Problems on page 76 POST detects an error and displayed messages Error Message List on page 70 On screen The diagnostic test detected an error and System Diagnostic Diskette on page 45 displayed a FRU code Other symptoms i e LCD display problems or Power On Self Test POST Error Mess
20. 2 5 60G TOSHIBA NEPTUNE MK6021GAS KH 36004 001 4200RPM HDD 2 5 60G HITACHI EUCALYPTUS DK23EA 60 KH 06005 001 4200RPM HDD 2 5 60G FUJITSU MHS2060AT 4200RPM KH 06006 001 HDD 2 5 60G TOSHIBA NEPTUNE MK6022GAS KH 06004 001 5400RPM CASE COVER BRACKET ASSEMBLY HDD COVER 42 23 7 010 33 T23V7 004 88 Chapter 5 SG TM800 book Page 89 Thursday February 27 2003 10 21 KEYBOARD DARFON US International NSK A641D KB T2507 001 KEYBOARD DARFON UK NSK A640U 85KEYS KEYBOARD DARFON German NSK A640G 85KEYS KEYBOARD DARFON Italian NSK A640E 85KEYS KEYBOARD DARFON Chinese NSK A6402 84KEYS KEYBOARD DARFON French NSK A640F 85KEYS KEYBOARD DARFON Swiss G NSK A6400 85KEYS KEYBOARD DARFON Spanish NSK A640S 85KEYS KEYBOARD DARFON Portuguese NSK 06 85KEYS KEYBOARD DARFON Arabic NSK A640A 84KEYS KEYBOARD DARFON Thai NSK A6403 84KEYS KEYBOARD DARFON Belgium NSK A641A 85KEYS KEYBOARD DARFON Sweden NSK A640W 85KEYS KEYBOARD DARFON Czech NSK A640C 85KEYS KEYBOARD DARFON Hungaian NSK A640Q 85KEYS KEYBOARD DARFON Norway NSK A640N 85KEYS KEYBOARD DARFON Danish NSK A640D 85KEYS KEYBOARD DARFON Turkish NSK A640T 85KEYS KEYBOARD DARFON Brazilian Portuguese NSK A641B KEYBOARD DARFON Canadian French NSK A640M KB T2507 002 KB T2507 003 KB T2507 004 KB T2507 005 KB T2507 006 KB T2507 007 KB T2507 008 KB T2507 009 KB T2507 010 KB T2507 0
21. 50 T25V7 016 BOARD INVERTER BOARD W MAYLAR E AMBIT 1181064 19 23 7 001 LCD INVERTER W MAYLAR SUMIDA IV12129 T 19 23 7 002 15 33 T25V7 006 BRACKET ASSEMBLY CASE COVER LCD BRACKET 15 LEFT W HINGE 33 T25V7 007 BRACKET ASSEMBLY MISCELLANEOUS LCD LATCH KIT W SPRING 6K T25V7 001 CASE COVER LCD PANEL WITH LOGO 15 60 T25V7 005 BRACKET ASSEMBLY CASE COVER LCD BEZEL 15 60 T25V7 006 BRACKET ASSEMBLY LCD MODULE 15 TFT SXGA AU B150PG01 LCD 15 TFT SXGA AU 150 01 spwg B LK 15005 002 INVERTER BOARD W MAYLAR AMBIT 7181064 Chapter 5 an 5 m 91 _ e SG_TM800 book Page 92 Thursday February 27 2003 10 21 PM BOARD LCD INVERTER W MAYLAR SUMIDA IV12129 T 19 T23V7 002 LCD BRACKET 15 RIGHT W HINGE 33 T25V7 006 BRACKET ASSEMBLY CASE COVER LCD BRACKET 15 LEFT W HINGE 33 T25V7 007 BRACKET ASSEMBLY MISCELLANEOUS LCD LATCH KIT W SPRING 6K T25V7 001 CASE COVER LCD PANEL WITH LOGO 15 60 T25V7 005 BRACKET ASSEMBLY CASE COVER LCD BEZEL 15 60 T25V7 006 BRACKET ASSEMBLY LCD 15 TFT SXGA Hitachi TX38D91VC1FAB spwg B BOARD LCD INVERTER W MAYLAR SUMIDA IV12129 T CASE COVER LCD BRACKET 15 RIGHT W HINGE 33 T25V7 006 BRACKET ASSEMBLY CASE COVER LCD BRACKET 15 LEFT W HINGE 33 T25V7 007 BRACKET ASSEMBLY MISCELLANEOUS LCD LATCH KIT W SPRING 6K
22. Chapter 3 57 e SIZ 215 SG_TM800 book Page 58 Thursday February 27 2003 10 21 Removing the Thermal Module 1 Disconnect the fan connector 2 Unscrew five screws that secure the thermal module 3 Remove the thermal module Removing the CPU 1 Turn the CPU lock anti clockwise with a flat screwdriver as shown 2 Remove the CPU from the main board Removing the Main Board 1 Disconnect the microphone cable 2 Unscrew 2 screws that secure the main board 3 Carefully remove the main board Removing the Modem Bluetooth Card 1 Unscrew 2 screws that secure the modem bluetooth combo card 2 Remove the modem bluetooth combo card and disconnect the connector as shown 3 Disconnect the bluetooth antenna and modem cable from the modem bluetooth combo card 58 Chapter 3 SG TM800 book Page 59 Thursday February 27 2003 10 21 Disassembling the LCD Module Remove 4 screw pads as shown Unscrew the 4 screws holding the LCD bezel Detach LCD bezel carefully from LCD module as shown Disconnect LCD inverter from the LCD module cautiously ar GON Unscrew 10 screws holding the LCD brackets to the LCD panel 5 on each side 6 Take LCD out of LCD panel Chapter 3 59 e SG TM800 book Page 60 Thursday February 27 2003 10 21 PM lt Unscrew 4 screws holding the right and left LCD brackets 2 on each side Remove the ri
23. Do the following to isolate the problem to a controller drive or CD ROM DVD ROM Make sure that the CD does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Insert an audio CD into the CD DVD drive If the CD DVD drive can read the data from the audio CD The drive does not have problem then go to next step If the CD DVD LED on the front panel does not emit 0 light as it read the data from the audio CD then go to next step However if the CD DVD drive can not read data from the audio CD you may need to clean the CD DVD drive with a CD DVD drive cleaning disk Make sure that the appropriate driver has been installed on the computer for the CD DVD drive Boot from the diagnostics diskette and start the diagnostics program refer to System Diagnostic Diskette on page 45 4 See if CD ROM Test is passed when the program runs to CD ROM DVD ROM Test 5 Follow the instructions in the message window If an error occurs reconnect the connector on the main board If the error still remains 1 Reconnect the CD ROM DVD ROM module 2 Replace the CD ROM DVD ROM module 3 Replace the main board Chapter 4 e v e SG TMS00 book Page 65 Thursday February 27 2003 10 21 PM Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested
24. FRU one at a time Do not replace a non defective FRU 6 Main board ee LCD assembly 76 Chapter 4 e e e SG_TM800 book Page 77 Thursday February 27 2003 10 21 PM Index of AFlash BIOS Error Message Hardware Error See System Diagnostic Diskette on page 45 VPD Checksum Error Reboot the system and then restest with this diskette BIOS Update Program Error Turn off the power and restart the system System Error Make sure this AFlash BIOS diskette for this model Without AC adapter make sure to connect AC adapter Battery Low make sure to install a highly charged battery and reboot system Chapter 4 77 ME Y e SG_TM800 book Page 78 Thursday February 27 2003 10 21 PM 78 Chapter 4 e v e SG TM800 book Page 79 Thursday February 27 2003 10 21 PM FRU Field Replaceable Unit List This chapter gives you the FRU Field Replaceable Unit listing in global configurations of TravelMate 800 series products Refer to this chapter whenever ordering for parts to repair or for RMA Return Merchandise Authorization Please note that WHEN ORDERING FRU PARTS you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide Fo
25. SSS TT TT Ft x e Coo 8 8 5 5 reece TT x Goes 5 Appendix B 4 101 ME 7Z SG TM800 book Page 102 Thursday February 27 2003 10 21 10 NO Canon FC 16M Dlink DSB C300 IEEE 1394 Fire Wire USB 1 1 Combo Hard Drive FUJITSU MHS2030AT y S i ae SSCS a tins season SSS ts j 222 USB Printer Appendix B ME 7Z SG TM800 book Page 103 Thursday February 27 2003 10 21 85 6686 ete sv J Fests Winger GAMEPAD EXTRENE w TTT 2 39 9 specie SC
26. XGA TFT LCD with 1024 x 768 pixel resolution 16 7 million colors The 15 0 SXGA TFT LCD with 1400 x 1050 pixel resolution 16 7 million colors The 15 0 UXGA TFT LCD with 1600 x 1200 pixel resolution 16 7 million colors TravelMate 800 series notebook computer features an accelerated graphics port AGP video system in the ATI Mobility Radeon 9000 chipset This provides a robust solution and enables high quality video output Simultaneous LCD external monitor or projector display Build in optical drive CD ROM DVD ROM or DVD CD RW combo drive 14 1 or 15 0 XGA SXGA or UXGA LCD Panel Build in stereo speakers Audio input and output jacks Built in internal microphone Built in 10 100 Mbps Ethernet connection Built in 56Kbps fax data modem 4 Universal Series Bus USB ports Human centric design and ergonomics Expansion Chapter 1 All in one design incorporating hard drive and optical drive Rugged yet extremely portable construction Stylish appearance Full size keyboard with 4 programmable launch keys Comfortable palm rest area with well positioned touchpad Upgradeable memory modules and hard disk PC card slot enables a range of add on options Y 4 SG TM800 book Page 2 Thursday February 27 2003 10 21 PM Keyboard and Pointing Device Ports 84 85 88 key Windows keyboard Ergonomically centered touchpad pointing
27. chapter contains step by step procedures on how to disassemble the notebook computer for maintenance and troubleshooting To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screw driver Flat head screwdriver Plastic flat head screwdriver Tweezers Hex driver NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Chapter 3 4T 4 7Z SG TM800 book Page 48 Thursday February 27 2003 10 21 e General Information Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack NOTE TravelMate 800 series product uses mylar or tape to fasten the FFC FPC connectors cable you may need to tear the tape or mylar before you disconnect different FFC FPC connectors 48 3 e e SG TM800 book Page 49 Thursday February 27 2003 10 21 Disassembly Proc
28. e SG_TM800 book Page 54 Thursday February 27 2003 10 21 Removing the Keyboard 1 Unscrew the 2 screws marked as K on the bottom panel holding the keyboard 2 Turn main unit over and unscrew screws front panel 3 Disconnect the keyboard cable from the main board as shown 54 Chapter 3 e SG TM800 book Page 55 Thursday February 27 2003 10 21 PM SIZ 215 Removing Function Keyboard 1 Unscrew 2 screws that secure the function keyboard 2 Then remove function keyboard from the main unit Disassembling the Main Unit 1 Disconnect the long touchpad FFC from the main board Chapter 3 99 e e SG TM800 book Page 56 Thursday February 27 2003 10 21 PM lt Unscrew 19 screws on the bottom panel as shown Turn the main unit over and remove the 1 screw on the front panel Remove the top cover lens Detach front bezel off the main unit 56 e T Chapter 3 w Z e SG TM800 book Page 57 Thursday February 27 2003 10 21 PM SIZ 215 Removing Touchpad 1 Disconnect the short touchpad cable from the touchpad board 2 Disconnect the long touchpad FFC from touchpad board 3 m 4 Disconnect and remove the short touchpad cable as shown em Removing the Memory 1 Pop up and remove the memory
29. for all SETUP item Discard changes Load previous values from CMOS for all SETUP items Save changes Save Setup Data to CMOS lt The table below describes the parameters in this screen c Changes Save Setup Data to CMOS Chapter 2 43 T am 327 4 SG TM800 book Page 44 Thursday February 27 2003 10 21 PM e BIOS Flash Utility 44 The BIOS flash memory update is required for the following conditions New versions of system programs New features or options Restore a BIOS when it becomes corrupted Use the Flash utility to update the system BIOS flash ROM NOTE If you do not have a crisis recovery diskette at hand then you should create a Crisis Recovery Diskette before you use the Flash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Flash NOTE Please use the AC adaptor power supply when you run the Flash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Flash 1 Prepare a bootable diskette 2 Copy the Phlash utilities to the bootable diskette 3 Then boot the system from the bootable diskette The Flash utility has auto execution function Chapter 2 e v 4 SG TM800 book Page 45 Thu
30. the cursor and highlight the Set Supervisor Password and press Enter a window similar to the following is shown Set Supervisor Password Enter New Password Confirm New Password Type a password in field Enter New Password The password length can not exceeds 8 alphanumeric characters 0 9 or A Z a z not case sensitive Re enter password in field Confirm New Password for verification 3 the verification is OK a window similar to the following is shown press enter to complete setup Changes have been saved continue After setting the password the computer sets the Password parameter to Set 4 desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility IMPORTANT Be very careful when typing your password because characters do not appear on screen If the current password entered does not match the actual current password setup Warning Invalid password Re enter Password continue If the new password and confirm new password strings do not match setup Warning Password da nat match Re enter Password 40 2 e e e SG_TM800 book Page 41 Thursday February 27 2003 10 21 PM e Removing Password Follow these steps 1 Move the cursor and highlight the Set Supervisor P
31. to enabled Supervisor Password is written to HDD when only Supervisor password is being set User password is written to HDD when both passwords are set When both Supervisor and user passwords are present both passwords can unlock the HDD Chapter 2 41 e S2 e SG_TM800 book Page 42 Thursday February 27 2003 10 21 PM e Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes the distette drive in module bay the onboard hard disk drive and the CD ROM in module bay Info Main System Devices Security Boot specific Help Hard Drive and indicate device CD ROM DVD ROM categories Use lt Enter to expand collapse Removable Device Boot to LAN Boot order is top down using only the top device in each category Use F5 and F5 to move highlighted item up and down 42 Chapter 2 lt a SZ lt e SG 800 Page 43 Thursday February 27 2003 10 21 PM e Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use Info Main Systern Devices Security specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving Setup data to CMOS Load Setup Defaults Load default values
32. 11 KB T2507 012 KB T2507 013 KB T2507 014 KB T2507 015 KB T2507 016 KB T2507 017 KB T2507 018 KB T2507 019 KB T2507 020 KB T2507 021 KB T2507 022 KB T2507 023 KB T2507 024 KEYBOARD DARFON Japanese NSK A640J 86KEYS KEYBOARD DARFON Korean NSK A640K 84KEYS KEYBOARD DARFON Greek NSK A640L 85KEYS KEYBOARD DARFON Russian NSK A640R 84KEYS Co Co O1 A T T lt lt 42 o lt N O _ _ LCD LCD MODULE 14 1 TFT XGA IAXG15 LCD 14 TFT XGA IDT IAXG15 SPWG B LK 1410B 001 CABLE LCD COAXIAL CABLE 14 1 FOR IDT lt N Chapter 5 89 e SG TMS00 book Page 90 Thursday February 27 2003 10 21 PM BOARD INVERTER BOARD W MAYLAR E AMBIT T181064 00 19 23 7 001 LCD INVERTER W MAYLAR SUMIDA IV12129 T 19 T23V7 002 CASE COVER BRACKET ASSEMBLY LCD BRACKET 14 1 RIGHT W HINGE LCD BRACKET 14 1 LEFT W HINGE 33 T25V7 004 33 T25V7 005 MISCELLANEOUS LCD LATCH KIT W SPRING 6K T25V7 001 60 125 7 003 g LCD BEZEL 14 60 25 7 004 LCD PANEL WITH LOGO 14 e LCD LCD MODULE 14 1 TFT XGA QDI QD14 11XLH12 6M T25V7 012 LCD CASE COVER LCD BRACKET 14 1 RIGHT W HINGE 33 T25V7 004 BRACKET ASSEMBLY CASE COVER LCD BRACKET 14 1 LEFT W HINGE 33 T25V7 005 BRACKET ASSEMBLY MISCELLANEOUS LCD LATCH KIT W SPRING 6K T25V7
33. 2 POWER CORD UK 27 125 7 007 COMMUNICATION MODULE WIRELESS LAN ANTENNA SET 50 T25V7 004 BLUETOOTH ANTENNA CABLE 50 T25V7 005 Chapter 5 85 _ 4 SG_TM800 book Page 86 Thursday February 27 2003 10 21 CASE COVER BRACKET ASSEMBLY MIDDLE COVER W NAME PLATE 42 124 5 001 DIMM DOOR W CAPTURED SCREW 42 125 7 002 42 25 7 003 FRONT BEZEL 42 25 7 004 UPPER CASE 55 W TOUCHPAD 60 25 7 001 LOWER CASE ASSY W O SPEAKER 60 125 7 002 IO SHIELDING 33 125 7 001 MINI DOOR W CAPTURED SCREW i 2 1 CPU HL u 0 86 Chapter 5 lt as SG TM800 book Page 87 Thursday February 27 2003 10 21 INTEL BANIAS 1 3GHz 1M 1 35V UFCPGA2 KC BS001 13G INTEL BANIAS 1 4GHz 1M 1 48V UFCPGA2 KC BS001 14G INTEL BANIAS 1 5GHz 1M 1 48V UFCPGA2 KC BS001 15G INTEL BANIAS 1 6GHz 1M 1 48V UFCPGA2 KC BS001 16G DVD ROM DRIVE DVD ROM MODULE 8X 051 SDR 083 6M T23V7 004 DVD ROM DRIVE 8X QSI SDR 083 KV 08X03 001 DVD ROM BEZEL FOR 05 42 23 7 007 ASSEMBLY OPTICAL DEVICE HOLDER 33 23 7 003 OPTICAL DEVICE BOARD 55 123 7 003 6M T23V7 003 KV 08X02 002 42
34. A 88 an Output voltage Vrms no 700 typ load Output voltage frequency 50 min 61 max KHz Output Current Lamp lout min 3 0mA 4 0mA Vadj lout max 5 5 6 5 Vadj 3 3V NOTE DC AC inverter is used to generate very high AC voltage the support to LCD CCFT backlight user and is also responsible for the control of LCD brightness Avoid touching the DC AC inverter area while the system is on LCD LG LP150E02 A2P1 Hitachi TX38D81VC1CAB Vendor amp model name QDI QD141X1LH12 AU 150 01 Mechanical Specifications XGA 1626x768 Optical Specifications No Electrical Specifications w Keyboard hotkey Supply voltage for LCD backlight 660 typ 690 typ Vrms Chapter 1 Y 27 ME SG TM800 book Page 28 Thursday February 27 2003 10 21 AC Adapter Vendor amp model name Delta 75W ADP 75FB A WPFC 3P Lite on 75W 1750 02CA WPFC Input Requirements Maximum input current A lt 1 5A 90Vac 90Vac full load lt 1 125A 180Vac Nominal frequency Hz 47 63 Frequency variation range Hz 47 63 Nominal voltages Vrms 100 240 Inrush current The maximum inrush current will be less than 75A and 188A when the adapter is connected to 100Vac 60Hz and 240Vac 50Hz respectively Efficiency It should provide an efficiency of 83 minimum when measured at maximum load und
35. CARDBUS CARDREADER 02 02711 1 IEEE 1394 3 55 T TPA43AB21 USB PORT 4 PG 30 3 591 50 PC87591 FAN 1 176 Pins LQFP PC 32 57 PS 2 PG 32 Serial Paral TSV 22577 PG 30 peso FLASH PG 33 Port Replicator CRT E E Video Audio jacks Analog amp Digital Ethernet 5 KB Mouse Serial port 2XUSB 4 Parallel port 3VAUX 5V 43V LAN 10 100 4c MINI PCI SOCKET 4401 5702 23 800 e SG_TM800 book Page 4 Thursday February 27 2003 10 21 PM Board Layout Top View CECI CER LIP 1 TV out connector 18 Cardbus connector 2 VGA port 19 IEEE 1394 connector 3 LCD cable connector 20 USB port 4 Internal microphone connector 21 USB port 5 Parallel port 22 USB port 6 Easy replicator port 23 USB port 7 LAN connector 24 Fan connector 8 Modem connector 25 CPU socket 9 Adapter connector 26 ODEM North Bridge 10 CD DVD ROM module connector 27 BIOS 11 Battery connector 28 EC KBC 87591 12 DIMM socket 1 29 2711 13 Keyboard connector 30 TSB43AB21 14 Touchpad FFC connector 31 BCM4401 15 Battery connector 32 ATI Mobility Radeon 9000 16 HDD module connector 33 Lid close switch 17 Speaker connector A Chapter 1 e SG TM800 b
36. D cover switch after opening the LCD Main board Battery fuel gauge in Windows doesn t go higher Remove battery pack and let it cool for 2 hours than 90 Refresh battery continue use battery until power off then charge battery Battery pack Main board System hangs intermittently Reconnect hard disk drives Hard disk drive connector Main board Chapter 4 73 ig e 56 TM800 book Page 74 Thursday February 27 2003 10 21 Peripheral Related Symptoms System configuration does not match the Enter BIOS Setup Utility to execute Load Setup defaults then installed devices reboot system Reconnect hard disk CD ROM diskette drives External display does not work correctly See System Diagnostic Diskette on page 45 See if there is an error beep If there is an erro beep then change main board Power off Then check if RAM CPU BIOS are well connected Press Fn F5 three times slowly LCD FPC LCD inverter LCD USB does not work correctly USB device cable is firmly connected into the USB ports Test one USB port each time USB socket is firmly secured to the main board Main board Print problems Ensure the Parallel Port in the System Devices of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run parallel port test Printer driver Printer cable Printer Main board e Keyboard Touchpad Related Symptoms e
37. PEAKER ASSY L amp R 23 125 7 002 MISCELLANEOUS LCD SCREW FLAT RUBBER 47 25 7 001 SCREWS SCREW 13 3 5M NIH M3L3 5 86 T25V7 002 SCREWS SCREW NUT IO 86 123 7 001 SCREWS SCREW CPU NUT ZG1S MBZG1001 REV3A 86 125 7 004 MISCELLANEOUS LCD SCREW CUSION RUBBER 47 257 001 Chapter 5 93 e SG TMS00 book Page 94 Thursday February 27 2003 10 21 PM SCREWS SCREW M2 0X2 5 I NI NYLOK 86 123V7 003 SCREWS SCREW I2 3M NIHY M2L3 86 T25V7 008 SCREWS SCREW M2 5X5 0 I NI NYLOK 86 T23V7 010 SCREWS SCREW 12 5 2 5M BNIH 4 5 0 8 SCREW 12 5 4 2 514 94 Chapter 5 ME e SG_TM800 book Page 95 Thursday February 27 2003 10 21 PM e Chapter 5 95 e e 7Z SG TM800 book Page 96 Thursday February 27 2003 10 21 Model Definition and Configuration TravelMate 800 Series 14 1 XGA Appendix A 8001 aM PM 1 3G 15 0 SXGA 2 256 40G 800LCi USA amp PM 1 3G 15 0 SXGA 1x256M Canada 800XC 14 1 XGA 1x256M 8021 15 0 SXGA 1x256M 802LCi 15 0 SXGA 1 512 803 15 0 SXGA 2x256M 803LCi 15 0 SXGA 1x256M 803LCi 15 0 SXGA 1x512M Canada ACLA AAP 15 0 SXGA 1x512M Thailand Y 96 4
38. S sede SSCS mF SSCS sav sores TT Ooo amie r n SSCS Bete mabe phone SonyEricsson Appendix B 4 103 _ SG TM800 book Page 104 Thursday February 27 2003 10 21 Microsoft Windows 2000 Environment Test 10 SSS Coo SSCS SS ie y see TT 1394 HDD 1394 WireUSB 1 1 Combo Hard Drive FUJITSU MHS2030AT 1394 Wise HDD WA11004 eceme Fs 9 3 lt 0 1 SSS O PU HOD Easy BOX 32 U 3
39. Symptoms LCD backlight doesn t work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed Indicator Related Symptoms Index of Symptom to FRU Error Message Enter BIOS Utility to execute Load Setup Defaults on Exit screen then reboot system Reconnect the LCD connectors Keyboard if contrast and brightness function key doesn t work LCD cable LCD inverter LCD Main board Reconnect the LCD connector LCD cable LCD inverter LCD Main board LCD inverter LCD cable LCD Main board Indicator incorrectly remains off or on but system Reconnect the inverter board runs correctly Power Related Symptoms Power shuts down during operation The system doesn t power on The system doesn t power off Battery can t be charged Inverter board Main board Power source battery pack and power adapter See Power System Check on page 65 Battery pack Power adapter Hard drive amp battery connection board Main board Power source battery pack and power adapter See Power System Check on page 65 Battery pack Power adapter Hard drive amp battery connection board Main board Power source battery pack and power adapter See Power System Check on page 65 Hold and press the power switch for more than 4 s
40. T25V7 001 CASE COVER LCD PANEL WITH LOGO 15 60 T25V7 005 BRACKET ASSEMBLY FENI CASE COVER LCD BEZEL 15 60 T25V7 006 4 BRACKET ASSEMBLY T CD LCD MODULE 15 TFT SXGA LG LG150E02 A2P1 6M T25V7 019 CD LCD 15 TFT SXGA LG LG150E02 A2P1 LK 15008 004 CABLE LCD COAXIAL CABLE 15 FOR LG SXGA 50 T25V7 019 BOARDS INVERTER BOARD W MAYLAR AMBIT 7181064 19 T23V7 001 BOARD LCD INVERTER W MAYLAR SUMIDA IV12129 T 19 23 7 002 LCD BRACKET 15 RIGHT W HINGE 33 T25V7 006 BRACKET ASSEMBLY CASE COVER LCD BRACKET 15 LEFT W HINGE 33 T25V7 007 BRACKET ASSEMBLY MISCELLANEOUS LCD LATCH KIT W SPRING 6K T25V7 001 CASE COVER LCD PANEL WITH LOGO 15 60 T25V7 005 BRACKET ASSEMBLY CASE COVER LCD BEZEL 15 60 T25V7 006 BRACKET ASSEMBLY MAINBOARD M B W SMART CARD PCMCI SLOT W O CPU MEMORY MB T2506 001 CASE COVER BRACKET ASSEMBLY 92 Chapter 5 ME SG TM800 book Page 93 Thursday February 27 2003 10 21 PCMCIA SLOT 21 125 7 001 MEMORY SO DIMM DDR266 256MB 0 14U INFINEON KN 25602 001 HYS64D32020 GDL 7 B 256MB MICRON MT8VDDT3264HDG 265C3 16MX16 KN 25604 004 256MB ELPIDA W30256A6EPI652A KN 25609 001 512 MICRON MT16VDDS6464HG 265B4 KN 51204 002 512MB INFINEON HYS64D64020GBDL 7 B 64 64 KN 51202 003 14U AN VGA SINK W MYLAR HEATSINK READER SMART CARD READER S
41. Thursday February 27 2003 10 21 PM Error Message List 02 0 CPU ID CPU socket number for Multi Processor error ss 02F4 EISA CMOS not writeable System unable to write to EISA CMOS Main board 02F5 Failed System unable to write to DMA Direct Memory Access registers Main board 02F6 Software NMI Failed System unable to generate software NMI Non Maskable Interrupt Main board 02F7 Fail Safe Timer NMI Failed Fail Safe Timer takes too long Main board Invalid System Configuration Data Error with NVRAM CMOS data Enter the BIOS Setup Utility and verify the parameters try loading the default settings then save and restart your computer Main board Operating system not found Operating system cannot be found on the boot device Enter the BIOS Setup Utility and verify the parameters try loading the default settings then save and restart the computer Recover hard disk Reinstall the operating system Parity Check 1 nnnn Parity error found on system bus BIOS attempts to locate the address and display it on the screen If it cannot locate the address it displays Parity Check 2 nnnn Parity error found on I O bus BIOS attempts to locate the address and display it on the screen If it cannot locate the address it displays Chapter 4 Y 71 ME SG TM800 book Page 72 Thursday February 27 2003 LCD Related
42. UI u ul us Eo aS 33 Navigating the BIOS 34 MIO nud eae kt 35 JURE RU TTEETT ERRORES T T 36 System DEVICES e SSSR AOS ee ae REA OR e abo S EG Se 38 PT Bao prety 95 A 39 E SSIS 22 42 ES UIN ances Shastra rae 43 BIOS Flash GUM uu a 44 system Diagnostic 45 Chapter 3 Machine Disassembly and Replacement 47 General 48 Before YOU BEGIN sued gt a aE eae bob 48 Disassembly Procedure Flowchart 49 Removing the ODD Module HDD Module Memory Wireless LAN card 52 Removing the ODD 52 Removing the HDD 52 Removing Wireless LAN Card 52 Removing the 53 Removing the LCD Module Keyboard Function Keyboard 53 Removing the Function Keyboard 55 Disassembling the Main 55 Removing
43. ack To check the battery pack do the following From Software 1 2 3 4 Check out the Power Options in control Panel In Power Meter confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct Repeat the steps 1 and 2 for both battery and adapter This helps you identify first the problem is on recharging or discharging From Hardware 1 2 3 4 Power off the computer Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground If the voltage is still less than 7 5 Vdc after recharging replace the battery If the voltage is within the normal range run the diagnostic program To check the battery charge operation use a discharged battery pack or a battery pack that has less than 5096 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not emit replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace non defective FRU 1 2 3 4 6 7 After rebooting run Touch pad PS2 Mode Driver Run utility with the PS 2 mouse function and check if th
44. age on page 69 others Symptoms cannot be re created intermittent Use the customer reported symptoms and go to Power On Self problems Test POST Error Message on page 69 Intermittent Problems on page 75 Undetermined Problems on page 76 Chapter 4 Y g 63 4 SG TM800 book Page 64 Thursday February 27 2003 10 21 PM e oystem Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller driver or diskette A write enabled diagnostic diskette is required NOTE Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device See System Diagnostic Diskette on page 45 for details 1 The heads can become dirty over time affecting their performance Use an FDD cleaning kit to clean the heads If the FDD still does not function properly after cleaning go to next step 2 Boot from diagnostic program see System Diagnostic Diskette on page 45 3 error occurs with the internal diskette drive reconnect the diskette connector on the main board If the error still remains 1 Reconnect the external diskette drive module 2 Replace the external diskette drive module 3 Replace the main board External CD ROM DVD ROM Drive Check
45. an error is detected by the display test see Index of Symptom to FRU Error Message on page 72 If an error is detected by the floppy disk drive test see External Diskette Drive Check on page 64 If an error is detected by the keyboard test see Keyboard or Auxiliary Input Device Check on page 65 Chapter 4 75 e e e SG_TM800 book Page 76 Thursday February 27 2003 10 21 PM e Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power System Check on page 65 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Module PC Cards Power on the computer Determine if the problem has changed If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU DU OU Ims a If the problem remains replace the following
46. assword and press Enter a window similar to the following is shown Set Supervisor Password Enter current password 1 Enter New Password Confirm New Password 2 Type the current password in the Enter Current Password filed and press Enter Press Enter twice without typing anything in the Enter Password and Confirm New Password fields The computer then sets the Supervisor Password parameter to Clear 4 When you have changed the settings press ress F10 to save the changes and exit the BIOS Setup Utility Changing a Password 1 Move the cursor and highlight the Set Supervisor Password and press Enter a window similar to the following is shown Set Supervisor Password Enter current password Enter New Password Confirm New Password Type the current password in the Enter Current Password field and press Enter Type a password in the Enter New Password field Retype the password in the Confirm New Password field 4 Press Enter to complete password setting After setting the password the computer sets the Password parameter to Set If desired you can opt to enable the Password on boot parameter When you arre done press F10 to save the changes and exit the BIOS Setup Utility Primary Harddisk Security This feature is available to user when Supervisor password is set Password can be written on HDD only when Supervisor password or user password is set and password on HDD is set
47. ce 24 Error Symptom to Spare Part Index 69 External CD ROM Drive Check 64 Features 1 features 97 Flash Utility 44 FRU Field Replaceable Unit List 79 Hard disk 23 26 HDD 23 26 Hot Keys 13 Indicators 12 Intermittent Problems 75 Keyboard 26 Keyboard or Auxiliary Input Device Check 65 L2 cache 22 111 4 SG TM800 book Page 112 Thursday February 27 2003 LAN Modem Combo 23 Machine Disassembly 47 Memory Check 65 Model Definition 96 Modem 23 num lock on indicator 12 Online Support Information 109 Panel 6 Bottom 11 left 6 Rear 9 right 9 Parallel Port 25 PC Card 12 Power System Check Battery Pack 67 Power Adapter 66 67 Processor 22 RMA 79 RTC 26 Second Level Cache 22 Super I O 26 System Block Diagram 3 Layout 4 System Check Procedures 64 System Memory 22 System Specifications 1 Features 977 System Utilities 33 79 112 10 21 PM Temperature 29 Test Compatible Components 99 Touchpad Check 67 Troubleshooting 63 Undetermined Problems 76 utility BIOS 33 Video 25 Resolutions 25 Video controller 26 W Windows 2000 Environment Test 1 00 Index e SG TM800 book Page 113 Thursday February 27 2003 10 21 PM Index 113 e e
48. cific Help User Password is Clear Supervisor Password is Clear HDD Password is Clear HDD Master ID XXXXXXXX Set User Password Enter Set Supervisor Password Enter Supervisor Password controls access to the setup utility Set HDD Password Enter Password on Boot Enabled The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Shows the setting of the uer password Clear or Set Supervisor Password is Shows the setting of the administrator Clear or Set password Set Supervisor Password Press Enter to set the administrator password When set this password protects the BIOS Setup Utility from unauthorized access Set User Password Press Enter to set the user password When set this password protects the BIOS Setup Utility from unauthorized access Password on boot Allows the user to specify whether or not a Disabled or Enabled password is required to boot NOTE When you are prompted to enter a password you have three tries before the system halts Don t forget your password If you forget your password you may have to return your notebook computer to your dealer to reset it Set User Password Set Supervisor Password Follow these steps as you set the user or the supervisor password Chapter 2 39 8 e 62 e SG TM800 book Page 40 Thursday February 27 2003 10 21 PM e e 1 Move
49. city MB 30000 30000 Data heads Spindle speed 4200 RPM 4200 RPM Chapter 1 23 ig e SG 800 Page 24 Thursday February 27 2003 10 21 PM Hard Disk Drive Interface Performance Specifications Buffer size 2048KB 2048KB Interface ATA 2 ATA 3 ATA 4 ATA 5 support ATA 2 ATA 3 ATA 4 ATA 5 support Max media transfer rate 19 2 37 25 19 4 38 1 disk buffer Mbytes s Data transfer rate 100 MB sec 100 MB sec disk buffer Mbytes s Ultra DMA mode 5 Ultra DMA mode 5 DC Power Requirements Voltage tolerance 5V DC 596 5V DC 596 DVD ROM Interface Vendor amp model name DVD ROM 8X QSI SDR 083 Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Sustained Typical 3 6 Mbytes sec Typical 10 8 Mbytes sec Data Buffer Capacity 512KBytes Applicable disc format DVD DVD 5 DVD 9 DVD 10 DVD R 3 95G CD CD DA CD ROM mode 1 CD ROM XA mode 2 form 1 and form 2 mode 2 form 1 and form 2 CD I Ready Photo CD Video CD Enhanced CD Karaoke CD CD Plus CD Extra I trax CD CD R and CD RW e Loading mechanism Soft eject with emergency eject hole c Power Requirement Input Voltage 5 V 5 24 Chapter 1 258 _ SG TM800 book Page 25 Thursday February 27 2003 10 21 Audio Interface 18 bits anal
50. device One PCMCIA slot type or type III One RJ 11 modem jack V 90 56K One RJ 45 network jack Ethernet 10 100 mbps One DC in jack One parallel port ECP EPP compliant One VGA external monitor port One headphone out jack 3 5mm minijack One microphone in jack 3 5mm minijack One line in jack 3 5mm minijack Four Universal Serial Bus USB ports One easy replicator port One TV out port One IEEE 1394 port One Smart Card slot Chapter 1 6 Block Diagram ACIBATT CONNECTOR 4041 BATT SELECTOR PG 41 BATT CHARGER PG 41 1 25V 2 5VSUS DDR SODIMM1 DDR SDRAM 25 200 2 DDR SODIMM2 5V Primary IDE HDD PG 15 N ATA 66 100 Secondary IDE MEDIA Bay CDROM DVD CD RW DVD RW 2nd HDD PG 18 97 3 5VA 3 AUDIO PG 27 28 29 3 SIO PC87391 100 Pins Chapter 1 LPC 33MHz SG TM800 book Page 3 Thursday February 27 2003 10 21 PM BANIAS ODEM V CU RI 3V BANIAS CPU VR Clocking 478 Pins PU Thermal PG4 Sensor Micro FCPGA PG 39 PG3 PSB Spread Spectrum 4X100MHZ 10 PG 14 Video AGP 15V 66MH Controller LVDS LCD A ATI M7IM9 R GB CRT port DDR 32MB 64MB 66 266 MHZ 1 8V HUB VF 33MHZ 3 3V PCI ICH4 M 421 BGA use 20 FUSE PORTO 737 PG 15 16 17
51. e LCD module with a new one then run the display test again If the probelm still happens continue next step Replace LCD FL cable with a new one then execute the display diagnostic again If the problem e e e SG 800 Page 68 Thursday February 27 2003 10 21 PM still occurs continue next step Replace the CPU with another of the same specifications If the problems still occurs go to next step The main board may be damaged Replace main board 3 external monitor has the same problem as the internal monitor the main board may be damaged Please insert the diagnostic disk and run the display test program and go through the sub steps under step 2 Sound Check To determine if the computer s built in speakers are functioning properly perform the following steps Before you start the steps below adjust the speaker volume to an appropriate level 1 Try different audio sources For example employ audio CD and ditital music file to determine whether the fault is in the speaker system or not If not all sources have sound problem the problem is in the source devices If all have the same problem continue next step 2 set of earphone or external speakers If these devices work fine go to next step If not then the main board may be defective or damaged Replace the main board 3 Follow the disassembling steps in Cha
52. e mouse is working If the PS 2 mouse does not work then check if the main board to switch board FPC is connected well If the main board to switch board FPC is connected well then check if the touch pad FPC connects to the main board properly If there is still an error after you have connected the touch pad FPC to the main board properly then replace the touch pad or touch pad FPC The touch pad or touch pad FPC may be damaged Replace switch board If the touch pad still does not work then replace the FPC on Track Pad PCB After you use the touchpad the pointer drifts on the screen for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time Display Check 1 2 Chapter 4 67 Connect an external display to the computer s external monitor port the boot the computer The computer can automatically detect the external display Press p to switch to the external display If the external display works fine the internal LCD may be damaged Then perform the following steps Make sure the DDRRAM module is seated properly Then run the diplay test again If the problem still exists go to next step Replace the inverter board then run the display test program again If the problem still occurs go on next step Replace th
53. eadphones or other line out audio devices c Line out jack ers _ Card eject button Ejects the PC Card from the slot PC Card slot Accepts one Type 11 16 bit PC Card or 32 bit CardBus PC Card 8 Chapter 1 SG TM800 book Page 9 Thursday February 27 2003 10 21 PM Right Panel ws AcerMedia drive Houses a removable media drive module 727 AcerMedia indicator Lights up when the AcerMedia drive is active a Eject button Ejects the drive tray EMEN Emergency eject slot Ejects the drive tray when the computer is turned off Connects to an AC adapter Chapter 1 lt S 22 e SG 800 Page 10 Thursday February 27 2003 10 21 PM e Rear Panel Modem jack Connects to a phone line Network jack Connect to an Ethernet 10 100 based network Expansion port Connects to I O port replicator or EasyPort expansion devices Parallel port Connects to a parallel device e g parallel printer lt External display port Connects to a display device e g external monitor LCD c projector Connects to a Kensington compatible computer security lock 10 Chapter 1 ab e SG TM800 book Page 11 Thursday February 27 2003 10 21 PM Bottom Panel
54. econds Main board See Check the Power Adapter on page 66 Battery pack Main board Chapter 4 _ e 56 TM800 book Page 73 Thursday February 27 2003 10 21 PM PCMCIA Related Symptoms System cannot detect the PC Card PCMCIA See System Diagnostic Diskette on page 45 Please run Sycard 32 Bit test PCMCIA slot assembly Main board PCMCIA slot pin is damaged PCMCIA slot assembly Memory Related Symptoms Memory count size appears different from DIMM actual size Main board Speaker Related Symptoms In Windows multimedia programs no sound See Sound Check on page 68 comes from the computer Audio driver Speaker Main board Internal speakers make noise or emit no sound See Sound Check on 68 Speaker Main board Power Management Related Symptoms The system will not enter hibernation Keyboard if control is from the keyboard Hard disk drive Main board The system doesn t enter hibernation mode and Press Fn F4 and see if the computer enters hibernation mode four short beeps every minute Touchpad Keyboard Hard disk connection board Hard disk drive Main board The system doesn t enter standby mode after LCD cover switch closing the LCD Main board The system doesn t resume from hibernation Hard disk connection board mode Hard disk drive Main board The system doesn t resume from standby mode LC
55. edure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order Ox4 Hx2 Hx2 Middle Cover PCI Door Hx2 Mx3 Sx4 Hx3 eon Wireless LAN i Card Keyboard LCD Module jn 2 HDD Module ODD Module Main Unit Assembly Cx4 Fx2 HDD Bracket ODD Fx2ss Smart Card Reader Ex4 Thermal Module Modem Bluetooth Combo Card Modem Cable Chapter 3 49 SG TM800 book Page 50 Thursday February 27 2003 10 21 50 LCD Module 4LCD Cushions 4 LCD Bezel LCD Inverter Hx4 LCD Assembly LCD Panel Wireless Antenna Dx4 LCD LCD Coaxial LCD Brackets Cable Screw List e SREWCPUNUTZGIBMBIGNOAREVAA lt 0 screw away 94 6 SWEWRSASKENHASOS SCREW 12 5 3M BNIH M2 5L3 SCREW 12 5 4M BKAGHY M2 5L4 SCREW M2 5 5 I BNI NYLOK SCREW 12 5 6M BNIHY M2 5L6 0 eT 82 9 wenes l 3
56. ently used applications EE Microphone Internal microphone for sound recording 6 Chapter 1 e e 56 TM800 book Page 7 Thursday February 27 2003 10 21 9 Front Panel 2 Bluetooth button Starts optional Bluetooth functionality Bluetooth indicator Indicates that optional Bluetooth is enabled 4 InviLink button Opens optional wireless connectivity InviLink indicator Indicates status of optional wireless communication Infrared port Interfaces with infrared devices e g infrared printer IR lt i aware computer c Battery indicator Lights orange when the battery is charging Lights green when the battery is full Power status indicator Lights green when the power is on and orange when the computer is in standby mode Chapter 1 7 Y lt e SG 800 Page 8 Thursday February 27 2003 10 21 PM Left Panel 1 Four 4 USB 2 0 ports Connect to Universal Serial Bus devices e g USB mouse cL USB camera 2 IEEE 1394 port Connects to IEEE 1394 devices 1394 s Smart Card slot Slot for Smart Card interface with pre boot authentication system Line in jack Accepts audio line in devices e g audio CD player stereo walkman Microphone Jack Accepts input from external microphones lt Headphone Connect to h
57. er 115V 60Hz Output Ratings DC output voltage 18 8V 20 0V including the effects of line voltage variation load current ripple and noise Dynamic Output Characteristics Electrostatic discharge ESD 15kV at air discharge 8kV at contact discharge Dielectric Withstand Voltage Primary to secondary 3000Vac 4242Vdc 10mA for 1 second Leakage current 100uA max 240Vac 60Hz Regulatory Requirements Internal filter meets 1 FCC class B requirements 2 VDE 243 1991 class B requirements 3 CISPR 22 class B requirements 4 VCCI class requirements Power Management Standby Mode The Sleep indicator lights up Waiting time specified by the System Standby value or the operating system elapses without any system activity Or When the computer is about to enter Hibernation mode e g during a battery low condition but the Hibernation file is invalid or not present Chapter 1 Weight 2 9Kg 6 4 lbs for 14 1 inch model 3 1Kg 6 8 Ibs for 15 0 inch model 000C0000h 000A0000h 128 KB Video memory VRAM 000A0000h 00000000h 640KB Conventional memory SG TM800 book Page 29 Thursday February 27 2003 10 21 Hibernation Mode All power shuts off When customized functions for power management are set to Hibernation and the corresponding action is taken Display Standby Mode The display shuts off Keyboard built in touchpad and an exter
58. er adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Check the Power Adapter on page 66 Check the Battery Pack on page 67 Chapter 4 65 e 4 SG TM800 book Page 66 Thursday February 27 2003 10 21 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable See the following figure 1 19 N Pin 2 Ground 2 1 1 If the voltage is not correct replace power adapter 2 If the voltage is within the range do the following Replace the main board If the problem is not corrected see Undetermined Problems on page 76 If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 Ifthe DC IN indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 Ifthe operational charge does not work see Check the Power Adapter page 66 66 Chapter 4 e e e SG_TM800 book Page 67 Thursday February 27 2003 10 21 PM Check the Battery P
59. er s International Traveler s Warranty ITW Returned material authorization procedures An overview of all the support services we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us Appendix C 109 Y e SG TM800 book Page 110 Thursday February 27 2003 10 21 PM 110 Appendix C e v 4 7Z SG TM800 book Page 111 Thursday February 27 2003 10 21 AC Adapter 28 ACPI 1 0a 22 AFLASH Utility 44 Audio 25 26 Battery 27 Battery Pack 51 BIOS 22 package 22 password control 22 ROM size 22 ROM type 22 vendor 22 Version 22 BIOS Setup Utility 33 BIOS Supports protocol 22 BIOS Utility 33 Basic System Settings 38 Navigating 34 Onboard Device Configuration 40 Startup Configuration 39 System Information 34 System Security 43 Board Layout 4 Bottom View 5 Top View 4 C Cache controller 22 size 22 caps lock on indicator 12 Core logic 26 CPU core voltage 22 package 22 type 22 Index D Y DIMM 22 Combinations 23 external 52 package 22 removing 52 Speed 22 voltage 22 Disassembly Battery Pack 50 Machine 47 Procedure Flowchart 49 Display 3 DVD ROM Interfa
60. es optimal comfort and support NOTE If you are using an external USB mouse you can press Fn F7 to disable the touchpad Touchpad Basics The following teaches you how to use the touchpad Move your finger across touchpad to move the cursor Press the left 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results Use the 4 way scroll 2 button top bottom left and right to scroll a page up down left or right This button mimics your cursor pressing on the vertical and horizontal scroll bars of Windows applications Execute Click twice Tap twice at the same speed as quickly double clicking the mouse button Drag Click and hold Tap twice at the same speed as then use finger to double clicking a mouse button then drag the cursor hold finger to the touchpad on the on the touchpad second tap to drag the cursor Access context menu Scroll Click and hold the button in the desired direction up down left right NOTE Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping harder will not increase the touchpad s responsiveness Chapter 1 21
61. f HDD installed on Primary IDE master If no Hard disk or other devices are installed on Primary IDE master then it will display a blank line Serial Number This field displays the serial number of this unit UUID 32bytes visible when an internal LAN device is present 35 Y lt SZ e SG TMS00 book Page 36 Thursday February 27 2003 10 21 PM Main The Main screen displays a summary of your computer hardware information and also includes basic setup parameters It allows the user to specify standard IBM PC AT system parameters Main System Devices Security specific Help System Time 09 00 00 System Date 02 01 2003 Tab Shif Tab or Enter System Memory 640 KB selects field Extended Memory 510 MB Memory 64MB Fast Boot Enabled Power on display Auto LCD Auto Dim Enabled NOTE The screen above is for reference only Actual values may differ 36 Chapter 2 e 56 TM800 book Page 37 Thursday February 27 2003 10 21 PM The table below describes parameters in this screen Settings in boldface are the default suggested parameter settings System Time Time Sets the system time 1 the system time Format 55 HH MM SS hour minute second System Time System Date Sets the system date Format MM DD Y YYY month day year
62. ght and the left LCD brackets as shown 9 Tear off electric conductive tape that secures the LCD wire and disconnect the LCD wire 60 w Z lt gt e SG TM800 book Page 61 Thursday February 27 2003 10 21 PM Disassembling External Modules Disassembling the ODD Module 1 Remove 6 screws that secure the ODD module as shown Slide the optical disk drive out off the ODD bracket Remove the ODD board from the ODD bracket Use a pin to press the emergency eject slot to open the ODD as shown Unscrew the 1 screw holding the ODD door Remove the ODD door gt Disassembling the HDD Module 1 Remove 4 screws holding the HDD bracket 2 Take out the hard disk drive TIL ME dieit SHE E e XT Y L x Chapter 3 61 w E e SG_TM800 book Page 62 Thursday February 27 2003 10 21 PM 62 Chapter 3 e v 7Z SG TM800 book Page 63 Thursday February 27 2003 10 21 Troubleshooting Use the following procedure as a guide for computer problems NOTE The diagnostic tests are intended to test this model TravelMate 800 series Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failed symptoms in as much detail as possible
63. he computer s configuration utility Switches the power management scheme used by the computer function available if supported by operating system See Power management on page 25 Puts the computer in Sleep mode See Power management on page 25 Switches display output between the display screen external monitor if connected and both the display screen and external monitor Turns the display screen backlight off to save power Press any key to return Turns the internal touchpad on and off Turns the speakers on and off Increases the speaker volume Decreases the speaker volume Chapter 1 e SG TMS00 book Page 17 Thursday February 27 2003 10 21 PM e gt Brightness up Increases the screen brightness Fn Brightness down Decreases the screen brightness Chapter 1 17 a e SG TM800 book Page 18 Thursday February 27 2003 10 21 PM The Euro Symbol 18 If your keyboard layout is set to United States International or United Kingdom or if you have a keyboard with a European layout you can type the Euro symbol on your keyboard OOOO SS NOTE For US keyboard users The keyboard layout is set when you first set up Windows For the Euro symbol to work the keyboard layout has to be set to United States International To ver
64. hursday February 27 2003 10 21 PM Test Compatible Components This computer s compatibility is tested and verified by Acer s internal testing department All of its system functions are tested under Windows XP and Windows 2000 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 800 series Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B 7Z SG TM800 book Page 100 Thursday February 27 2003 10 21 Microsoft Windows XP Environment Test 10 COO ipp i 1394 HDD IEEE 1394 Fire Wire USB 1 1 Combo Hard Drive FUJITSU MHS2030AT 0 7 __ 9 1
65. ify the keyboard type in Windows Millennium Edition and Windows 2000 follow the steps below 1 Click on Start Settings Control Panel 2 Double click on Keyboard 3 Click on the Language tab 4 Verify that keyboard layout used for En English United States is set to United States International If not select and click on Properties then select United States International and click on OK If not select and click on Properties then select United States International and click on OK 5 Click on OK To verify the keyboard type in Windows XP follow the steps below 1 Click on Start Control Panel 2 Double click on Regional and Language Options 3 Click on the Language tab and click on Details 4 Verify that the keyboard layout used for En English United States is set to United States International If not select and click on ADD then select United States International and click on OK 5 Click on OK To type the Euro symbol 1 Locate the Euro symbol on your keyboard 2 Opena text editor or word processor 3 Hold Alt Gr and press the Euro symbol NOTE Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography fag faq12 htm for more information Chapter 1 2 Z e SG TM800 book Page 19 Thursday February 27 2003 10 21 PM Launch Keys Located above the keyboard are five buttons The left most button is the power button To the r
66. ight of the power button are the four launch keys They are designated as the mail button the web browser button and two programmable buttons P1 and P2 OOOO Email application Chapter 1 19 E w Z 4 SG TM800 book Page 20 Thursday February 27 2003 10 21 E Mail Detection Click right button at the Launch Manager icon on the taskbar and click on E Mail Detection In this dialog box you have the option to enable disable mail checking set the time interval for mail checking etc If you already have an email account you can fill in User Name Password and POP3 Server in the dialog box The POP3 Server is the mail server where you get your email Launch Manager Check Uzer Name Valued Customer Password NL POPS Server Check Interval 180 lt secondis Cancel Aside from the email checking function there is a mail button that is used to launch email application It is located above the keyboard right below the LCD Chapter 1 lt w S WZ PN SG TM800 book Page 21 Thursday February 27 2003 10 21 Touchpad The built in touchpad is a pointing device that senses movement on its surface This means the cursor responds as you move your finger on the surface of the touchpad The central location on the palmrest provid
67. l Setup defaults or correct the error Chapter 4 69 e e e 56 TM800 book Page 70 Thursday February 27 2003 10 21 PM Index of Error Messages Error Message List 0200 Failure Fixed Disk Hard disk error detected Check to see if fixed disk is attached properly Enter the BIOS Setup Utility and verify the hard disk is detected 0211 Keyboard error see Keyboard or Auxiliary Input Device Check on page 65 0212 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 65 May require replacing the keyboard controller 0213Keyboard locked Unlock key switch Unlock the system to proceed 0220 Monitor type does not match CMOS Display device mismatch SETUP Enter the BIOS Setup Utility and verify the parameters try loading the default settings then save and restart the computer 0230 System RAM Failed at offset nnnn Shadow RAM test failed Main board 0231 Shadow RAM Failed at offset nnnn System RAM test failed Main board 0232 Extended RAM Failed at address line nnnn Extended RAM test failed Main board 0250 System battery is dead Replace and run CMOS clock battery needs to be replaced Replace the battery and SETUP run BIOS Setup Utility to reconfigure system time then reboot system 0251 System CMOS checksum bad Default CMOS has been corrupted or modified incorrectly configuration used Run BIOS Setup Uti
68. lity and verify the parameters then save and restart the computer 4 Check the system battery 4 0260 System timer error System timer test fiailed and the main board needs to be repaired Run BIOS Setup Utility to reconfigure system time then reboot system Main board 0270 Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system Main board 0280 Previous boot incomplete Default Previous boot up was not copleted successfully configuration used Enter the BIOS Setup Utility and verify the parameters try loading the default settings then save and restart the computer RTC battery Main board 0281 Memory size found by POST differed from Load Setup Defaults in BIOS Setup Utility EISA CMOS Main board 0280 Diskette drive A error Drive A or B is present but fails the BIOS POST diskette tests Check the drive is defined with the proper diskette type in BIOS Setup Utility Check if the diskette drive is attached correctly See External Diskette Drive Check on page 64 02B2 Incorrect Drive A type run SETUP Type of floppy drive A not correctly identified in Setup Main board 0200 System cache error Cache disabled RAM cache failed and BIOS disabled the cache On older boards check the cache jummpers You may have to replace the cache Main board 70 Chapter 4 ig SG_TM800 book Page 71
69. nal PS 2 pointing device are idle for a specified period Hard Disk Standby Mode Hard disk drive is in standby mode spindle turned off Hard disk is idle within a specified period of time Environmental Requirements Operating 0 40 Non operating 20 60 C unpacked Non operating Non storage package Humidity Operating 0 to 90 RH non condensing Non operating 20 to 90 RH non condensing unpacked Non operating Non storage package Operating unpacked 5 500Hz 1 0Grms random Non operating unpacked 5 500Hz 2 16Grms random Non operating packed 5 500Hz 2 16Grms random Mechanical Specification x 262 D x 34 H for 14 1 inch model Dimensions 320 W 320 W x 267 D x 35 H for 15 0 inch mode Ports 4 USB ports 1 VGA external monitor port 1 microphone in jack 1 headphone out jack 1 Line in jack 1 RJ 11 modem jack 1 RJ 45 Ethernet jack 1 PCMCIA type or type III slot 1 parallel port ECP EPP compliant 1 DC in jack for AC adapter 1 easy replicator port 1 1394 port 1 Smart Card slot and 1 TV out port Indicators Power Mode LED Battery Charge LED Caps Lock Num Lock Media Activity LED Bluetooth Activity and Wireless LAN Activity Switch Power Memory Address Map 00100000h 000F0000h 512 KB System BIOS BIOS Chapter 1 9 SG TM800 book Page 30 Thursday February 27 2003
70. og to digital converter Supports PnP DMA channel DMA channel 0 DMA channel 1 Supports PnP IRQ IRQ3 IRQS IRQ7 9 IRQ10 IRQ11 Video Interface Video Memory Video memory size Parallel Port Supports ECP EPP Bi directional PS 2 Yes set by BIOS setup compatible Optional ECP DMA channel in BIOS Setup DMA channel 1 and 3 Optional parallel port I O address in BIOS 3BCh 278h 378h Setup Optional parallel port IRQ in BIOS Setup IRQ7 IRQ5 Chapter 1 5 e SG_TM800 book Page 26 Thursday February 27 2003 10 21 PM IEEE 1394 Port 1394 controller TI TSB43AB21 USB Port OHCI USB 2 0 Number of USB port 4 Location Left panel Serial port function control Enable Disable Auto by BIOS Setup PCMCIA Slot Smart Card Supports ZV Zoomed Video port e Supports 32 bit CardBus e System Board Major Chips Keyboard Keyboard controller NS 87591 Total number of keypads 84 85 88 key Windows 95 keys Yes Internal amp external keyboard work Yes simultaneously 26 Chapter 1 _ SG TM800 book Page 27 Thursday February 27 2003 10 21 Battery Vendor amp model name Sinplo Sanyo Pack capacity 4400mAH LCD Inverter Vendor amp model name Ambit T181064 00 voltage SY curent m
71. ons to go to the Exit menu In any menu you can load default settings by pressing F9 You can also press F10 to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this carefully when making changes to parameter values This menu provides you the information of the system 34 Chapter 2 e e 4 IDE1 Model Name IDE1 Serial Number UUID Number SG TM800 book Page 35 Thursday February 27 2003 CPU Speed HDD1 Model Name HDD1 Serial Number HDD2 Model Name HDD2 Serial Number ATAPI Device System BIOS Ver BIOS Ver KBC Ver Serial Num Asset Tag Number Product Name Manufacturer Name UUID 10 21 PM 8 System Devices Security Mobile Genuine Intel processor 1500MHz 1500 MHz TOSHIBA MK4021GAS 2 0053 QSI DVD ROM SDR 083 2A05 ATI M9 008 006 009 PQ1A24 TravelMate 800 Acer FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF Shows the Model name of HDD installed on Primary IDE master The hard disk model name is automatically detected by the system If there is no hard disk present or unknown type None should be shown on this field Shows the Serial number o
72. ontrol Hold Fn while using cursor control keypad keys keys Main keyboard keys Hold Fn while typing letters on Type the letters in a normal manner embedded keypad 14 Chapter 1 e e SG TM800 book Page 15 Thursday February 27 2003 10 21 PM Windows Keys The keyboard has two keys that perform Windows specific functions O OOOO SS LIILIIIILLIIILIIIJ gt H LL Windows logo key Start button Combinations with this key perform shortcut functions Below are a few examples a Tab Activates next taskbar button au Explores My Computer au Finds Document M Minimizes All e w Shift M Undoes Minimize All aw R Displays the Run dialog box Application key Opens a context menu same as a right click Chapter 1 15 w E e SG TM800 book Page 16 Thursday February 27 2003 10 21 PM Hot Keys The computer employs hot keys or key combinations to access most of the computer s controls like screen brightness volume output and the BIOS Utility To activate hot keys press and hold the Fn key before pressing the other key in the hot key combination 1 Power management scheme toggle Fn F7 Display toggle Screen blank Touchpad toggle Speaker toggle 16 OOOO Displays help on hot keys Accesses t
73. ook Page 5 Thursday February 27 2003 10 21 PM Bottom View 3 1 Internal microphone cable connector 8 2 Super I O PC87391 9 3 MDC connector 10 4 Modem cable connector 11 5 DIMM socket 2 12 6 Smart Card connector 13 7 socket Chapter 1 South Bridge ICH4 M Internal microphone cable connector Headphone jack External microphone jack Line in jack RTC Battery socket als e SG TM800 book Page 6 Thursday February 27 2003 10 21 PM Outlook View A general introduction of ports allow you to connect peripheral devices as you would with a desktop PC Front Open View e Also called LCD liquid crystal display displays computer output 2 Power button Turns on the computer 3 Touchpad Touch sensitive pointing device which functions like a computer mouse Click buttons left The left and right buttons function like the left and right center and right mouse buttons the center button serves as a 4 way scroll button 5 Palmrest Comfortable support area for your hands when you use the computer 6 Keyboard Inputs data into your computer 7 Status indicators LEDs light emitting diode that turn on and off to show the status of the computer its functions and components Launch keys 4 buttons that be programmed to launch Internet browser E mail program and to start frequ
74. pter 3 Esure the speaker cable is firmly connected to the main board If the speaker is still a malfunction go on next step 4 Ifthe speakers do not sound properly the speakers may be defective or damaged Replace the speakers If the problem still occurs then replace the main board 68 Chapter 4 e v e SG 800 Page 69 Thursday February 27 2003 10 21 PM e Power On Self Test POST Error Message The POST error message index lists the error message and their possible causes The most likely cause is listed first NOTE Perform the FRU replacement or actions in the sequence shown in FRU Action column if the FRU replacement does not solve the problem put the original part back in the computer Do not replace a non defective FRU This index can also help you determine the next possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 76 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured NOTE If the system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and instal
75. puter is in standby mode 12 Chapter 1 e e SG TM800 book Page 13 Thursday February 27 2003 10 21 PM Lock Keys The keyboard has three lock keys which you can toggle on and off 1 N NumLk ScrLK un 1 1 11 Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the Fn F12 up or down arrow keys respectively Scroll Lock does not work with some applications Chapter 1 13 E e e SG TM800 book Page 14 Thursday February 27 2003 10 21 PM 8 E Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad It is indicated by small characters located on the upper right corner of the keycaps To simplify the keyboard legend cursor control key symbols are not printed on the keys IIIIITTITIILL LIIIILLLLILL Number keys on embedded keypad numbers in a normal manner Cursor control keys on embedded Hold Shift while using cursor c
76. r ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it Chapter 5 79 e SG TM800 book Page 80 Thursday February 27 Exploded Diagram THE SYSTEM 80 2003 10 21 PM M M MEAE CAL ML ML MN MWN aL gt Chapter 5 w Z e SG TM800 book Page 81 Thursday February 27 2003 10 21 PM LCD D X T lt U Ci 47 Chapter 5 81 w Z 212 PN 9 SG_TM800 book Page 82 Thursday February 27 2003 10 21 e DVD ASSY NOTE The exploded diagrams for CD ROM DVD ROM and DVD RW combo module are very similar Therefor we put only DVD ASSY exploded diagram for your reference Please also refer to the FRU list below for more information on different models and part numbers This diagram only explains the relevant loca
77. ready properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises The setup function can only be invoked by pressing F2 when Press lt F2 gt to enter Setup message is 10 21 PM prompted on the bottom of screen during POST Chapter 2 Main CPU Type CPU Speed HDD1 Model HDD1 Serial Number HDD2 Model Name HDD2 Serial Number Device System BIOS Ver VGA BIOS Ver KBC Ver Serial Num Asset Tag Number Product Name Manufacturer Name UUID System Devices Mobile Genuine Intel processor 1600 MHz TOSHIBA MK4021GAS 2 0053 0251 DVD ROM SDR 083 2405 ATI M8 008 006 009 PQ1A24 TravelMate 800 Acer FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF Y Secunty Boot Exit 1600MHz 33 lt e SG 800 Page 34 Thursday February 27 2003 10 21 PM Navigating the BIOS Utility There are six menu options Info Main System Devices Security Boot and Exit Follow these instructions To choose a menu use the cursor left right keys To choose a parameter use the cursor up down keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expand this item Press Esc while you are in any of the menu opti
78. rsday February 27 2003 10 21 PM System Diagnostic Diskette This diagnostic diskette is for the Acer TravelMate 800 series notebook machine You can find the utility in Service CD kit To use the diagnostic programs first create a bootable diskette Extract the diagnostic utility to the bootable diskette Then boot the system from the bootable with diagnostic utility diskette you create This program contains a readme txt file This readme txt file will introduce each test utility and its functions New added description Please pay attention to it The diagnostics program we use for TravelMate 800 series is not exactly the same as PQA Product Quality Assurance the diagnostic program we used to employ in other model The system diagnostic utilities is provided by Acer Headquarters You can utilize it as a basic diagnostic tool To get this program find it in the TravelMate 800 series service CD kit To better fit local service requirements your regional office MAY have other diagnostic program Please contact your regional offices or the responsible personnel channel to provide you with further technical details Chapter 2 45 e e e sG TM800 book Page 46 Thursday February 27 2003 10 21 PM 46 Chapter 2 e v e SG_TM800 book Page 47 Thursday February 27 2003 10 21 PM Machine Disassembly and Replacement This
79. the Touchpad 57 Removing 57 Removing the Thermal Module 58 VII e e 4 7Z SG TM800 book Page VIII Thursday February 27 2003 10 21 REMOVING the CPU Removing the Main Removing the Modem Bluetooth Disassembling the LCD Module Disassembling External 5 Disassembling the ODD Module Disassembling the HDD Module Chapter 4 Troubleshooting System Check Procedures External Diskette Drive External CD ROM DVD ROM Drive Keyboard or Auxiliary Input Device Memory diene med RR EAS osi eee Power System CROCK acute Sm LDS u dnb ddnde s aa ee dede a eae emat uso Power On Self Test POST Error
80. tion of each part The parts on the exploded diagrams may be a slightly different from its actual looks 82 Chapter 5 am Y P S 45 4 SG TM800 book Page 83 Thursday February 27 2003 10 21 PM HDD W O HDD ASSY Chapter 5 Y 83 lt ss 1 4 SG TM800 book Page 84 Thursday February 27 2003 10 21 PM ADAPTER ADPATER DALTA 75W Delta ADP 75FBA PFC AP T2301 001 ADPATER LITEON 75W Lite On PA 1750 02CA PFC AP T2303 001 BATTERY BATTERY SANYO LI ION 8CELL 4400mAH SI QT83 BT T2303 001 BATTERY SIMPLO LI ION 8CELL BATTERY PACK BT T2306 001 ZG1482P 4400mAH BATTERY SANYO LI ION 6CELL MODEL BT T2303 002 NAME 3UF 103450P 2 QC 20 3600 Mah BOARD MODEM BOARD AMBIT U98M005 05 54 23 7 001 MODEM BLUETOOTH COMBO BOARD AMBIT 54 23 7 002 60 665 00 WIRELESS LAN BOARD 802 116 INTEL WM3B2100 54 25 7 001 WIRELESS LAN BOARD 802 11a b INTEL WM3B7100 54 25 7 002 WIRELESS LAN BOARD 802 AMBIT T60H677 01 54 23 7 004 LAUNCH BOARD 55 125 7 001 TOUCH PAD BOARD 55 125 7 002 94 Chapter 5 gt GP e SG_TM800 book Page 85 Thursday February 27 2003 10 21 PM CABLES FFC TOUCHPAD M B T P BOARD LONG 50 T25V7 001 TOUCHPAD T P T P SHORT 50 T25V7 002 MODEM CABLE 50 T23V7 00
81. ual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium and Pentium II III are trademarks of Intel Corporation Other brand and product names are trademarks and or registered trademarks of their respective holders e e SG_TM800 book Page IV Thursday February 27 2003 10 21 PM Conventions The following conventions are used in this manual SCREEN MESSAGES Denotes actual messages that appear On screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures e SG 800 Page V Thursday February 27 2003 10 21 PM e Preface Before using this information and the product it supports please read the following general information
82. ursday February 27 2003 10 21 PM 108 Appendix B e v e SG TMS00 book Page 109 Thursday February 27 2003 10 21 PM Online Support Information This section describes online technical support services available to help you repair your Acer Systems If you are a distributor dealer ASP or TPM please refer your technical queries to your local Acer branch office Acer Branch Offices and Regional Business Units may access our website However some information sources will require a user i d and password These can be obtained directly from Acer CSD Taiwan Acer s Website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Schematics Spare parts lists Chips TABs Technical Announcement Bulletin The service repair section provides you with downloadable information on Troubleshooting guides Tooling box information Repair instructions for specific models Basic repair guidelines Debug cards for Acer s latest models For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Ac
83. us Card hA Fess acer __ n nO comin y 1 8 3 2 3 TT x 5 x 1 x T e S 90 93 oer TT Appendix an Y 105 7Z SG TM800 book Page 106 Thursday February 27 2003 10 21 10 O Canon FC 16M Dlink DSB C300 IEEE 1394 Fire Wire USB 1 1 Combo Hard Drive FUJITSU MHS2030AT p 7 7 ms sr seiner SCS Fi eit 806 TT TT cuss FBO SS nv

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