SERVICE MANUAL GLASS FRONT
Contents
1. B gt lt Refrigeration Control not used on this Machine Coin Dispense Mode lt i gt _ lt 2 gt _ lt gt o _ E _ In the Coin Dispense Mode coins stored in the coin mechanism payout tubes can be removed Press the Service Mode Button then press 1 Coin displays Table 7 Coin Dispense Keys To Dispense a Coin of the lowest denomination the next higher denomination the next higher denomination Pressing a key once will pay out one coin Pushing and holding a key will allow the coins to pay out at a rate of approximately two per second Coins will continue to be dispensed from the payout tube as long as its activating key is pressed Pushing any key other than lt A gt lt B gt or lt C gt will exit back into the Service Mode Motor Count Mode The Motor Count Mode displays the total number of functional motors configured within the machine This number should equal the total number of selections Only the total number of functional motors displays individual selection numbers do not display Press the Service Mode Button then press lt 2 gt The controller tests each motor in the configuration If the motor count displayed does not agree with the total number of selections in the machine the electrical circuit of all motors is not complete To exit press the Service Mode Button once To determine which motor is not functioning 1 Were faulty motors d2. LED will flash for three seconds or until a new selection key is pressed That selection will be disabled and will remain inoperative until cleared or repaired amount of credit will be returned to the buying customer When the credit amount equals or exceeds the highest priced item the vendor no longer accepts credit Credit acceptance is controlled by the coin mechanism Service Mode To change any settings and retrieve diagnostic information the controller must be placed in the Service Mode When the controller is placed in the Service Mode the number of active motors display If any errors were detected during a vend the failed motors display next and then any MDB error codes Record the displayed information immediately Any keypad input will erase this MDB errors are cleared upon exiting the Service Mode To enter the Service Mode open the door of the vendor and press the Service Mode Button It is on the Control Board on the inside of the door See Figure 15 To exit the Service Mode press the Service Mode Button The vendor will also exit the Service Mode if there is no key pressed for approximately 25 seconds If you are in the process of changing data when you exit the Service Mode either by pressing the Service Mode Button or by allowing the system to time out any unfinished changes will be ignored leaving the data in its previous state 5 a E 80 SELECTI
3. amp circuit NEUTRAL Figure 2 COIN MECHANISM The coin mechanism pays out nickels dimes and Applies to U S currency coin mechanisms only quarters from self loading high capacity change tubes in the least number of coins available e Load the coin changer coin tubes with nickels dimes and quarters See Figure 3 Table 1 Coin Tube Capacity 256 OPTION Dowerom 1298 Option Switch Setting 254 254 Use the three option switches to select the type 99500 d of coins to be accepted along with the number of quarters that will be stored in the 25 coin tube 10 11 d for overpayment The coin mechanism option switches have been factory set to OFF To change settings 1 Tum the power switch OFF 2 Remove the coin acceptor upper section portion of the coin mechanism See Figure 4 LIGHT X QUARTERS Figure 3 Figure 4 3 Locate the coin changer option dip switches and select from the following settings Table 2 Coin Mech Option Switches U S and Canadian Canadian coins 2 Quarters are Quarters diverted to the diverted into the cash box after the quarter tube change tube until it is full contains approximately 8 quarters Dollar coins are accepted LO 25 Dollar coins are reiected The bill validator operation of this vendor requires the LO 25 option switch to be in the or OFF position The controller will monitor the c
4. Turn the leveling screws in as far as possible See Figure 1 Position the vendor no further than nine feet 2 74 meters from the power outlet or receptacle and check that the door will open fully without interference Level the vendor making sure all levelers are touching the floor The vendor must be level for proper operation and acceptance of coins through the coin mechanism When the vendor is level the door can be opened to any position and not move by itself Try the door half closed straight out and in a wide open position Figure 1 The keys to the vendor are shipped in the coin return cup Open the outer door and remove all internal packing material Consult all local state and federal codes and regulations before installation of the vendor GROUNDING amp ELECTRICAL Prior to connecting the equipment the integrity of the main electrical supply must be checked for correct polarity presence of ground and correct voltage It is recommended that these checks be repeated at 6 month intervals with the routine safety electrical testing of the equipment itself To correct negative voltage amperage polarity or ground checks consult a licensed electrician A noise suppresser has been installed in this machine to compensate for any main line signal noise that could interfere with the normal operation of the controller For 115 V vendors the power source should be 115 VAC 410 60 cycle with at least a 10
5. a model number and a serial number These identification numbers appear on the Serial Number Plate attached to the inside and rear of the vendor Record these numbers for your records All inquires and correspondence pertaining to this vendor should reference the model and serial numbers It is recommended that this manual be read thoroughly to familiarize the service person with the functions of all components along with the features that are available The initial set up of a vending machine is a very important step of insuring that the equipment operates in trouble free manner By following the instructions at the initial installation of the machine service problems can be avoided and set up time can be Should you have any questions pertaining to information in the manual replacement parts or the operation of the vendor you should contact your local distributor or VendNet P 0 Box 488 165 North 10th Street Waukee IA 50263 0488 USA PHONE 1 515 274 3641 USA 1 800 833 441 1 PARTS FAX 1 5 15 987 4447 SALES FAX 1 5 15 274 0390 SPECIFICATIONS General Height 68 inches 173 cm Depth 34 1 8 87 cm Width 3 Wide 29 5 16 74 cm 4 Wide 35 5 32 89 cm 5 Wide 4 1 104 cm Weight 3 Wide 501 Ibs 227 kg 4 Wide 572 lbs 255 kg 5 Wide 702 lbs 286 kg Glass 41 15 16 H x 1 8 Thick Tempered Size 106 5 cn H x 3175 cm 3 Wide 17687 W 45 4 Wide 23 531 W 60cm 5 Wide 29375 W 74 6 Electrical Po
6. to verify that they are functioning properly The controller will check the motor circuits and run each selection starting with the first motor in the first row The operator must observe the testing of the selections because the controller will skip any motor s that was not sensed on the motor circuit prior to beginning the machine test The accounting data information is not updated in the Test Vend Mode Press the Service Mode Button then press 6 The selection number of each motor is displayed as it 1s tested e If the vend is successful the controller will continue with the next selection e If the vend fails Fail displays for two seconds Then the next motor is tested The test may be stopped at any time by pressing and holding any key on the selection keypad during the test Doing this returns the program to Service Mode To exit to the Sales Mode press the Service Mode Button Press the Service Mode Button then press E Vend Options Mode Optn displays Various sales options can be enabled and disabled through this option See Table 8 To exit the Vend Options Mode press a different function key or press the Service Mode Button Table 8 Vend Options Mode To Toggle Press Displays Press Description lt A gt A Force Vend Option Purchase necessary to receive change from a paper bill overriding the coin return command A purchase is not necessary to r
7. GLASS FRONT MERCHANDISER Covers Models 3129 HR 32 3130 GF23 Il Horizon ll 3140 Outdoor Series SERVICE MANUAL JUN 2004 P N 4208808 002 TABLE OF CONTENTS INTRODUCTION cercen 1 CHANGING TIMING AND TRAY SPACING SPECIFICATIONS 2 Timing 8 G neral Tray Spacing 9 Electrical CONTROLLER FUNCTIONS Capacity Sales Mode 10 Pricing Service Mode 11 Displayed Errors 12 UNPACKING cerni treo 2 Programming the Contoller sene 12 GROUNDING amp 3 CARE amp CLEANING 15 COIN MECHANISM cccccccccccccccccceccccccccees 4 Cabinet Interior Option Switch Setting Cabinet Exterior DOLLAR BILL VALIDATOR 5 PARTS ORDERING 16 Removing Accepted Bills 6 Augers Troubleshooting 6 Procedure Clearing Jams amp Cleaning 7 SCHEMATIC LOADING 7 Record the Model Number and Serial Number of your machine below The Model and Serial numbers will be needed for you to obtain quick service and parts information for your machine The numbers are available on the identification plate located on the back side of the cabinet of the vendor MODEL NUMBER SERIAL NUMBER INTRODUCTION This manual contains instructions service and installation guidelines for the Glass Front Merchandiser product line All Glass Front Merchandi
8. ON CONTROLLER MULTI 0ROP BUS PA 00000 B o KEYPAD SELECTION SWITCHES P2 555550 505 06000000 SERVICE MODE BUTTON Figure 15 Displayed Errors Motor Configuration Errors When the controller is placed in the Service Mode if any errors were detected during a vend the failed motors display The displayed motors were functional when the Sales Mode was last activated but due to failures or removal are not in the circuit now For instance if during a vend the controller detected a motor switch failure that selection would be flagged as faulty and would be disabled That motor would display the next time the Service Mode is entered MDB Errors These errors are only displayed when the Service Mode is entered and are cleared upon any keypad activity or upon exiting the Service Mode Table 5 Error Codes Displays mdiaes tSnS Defectivecointubechanger AcEr Acceptor unplugged bScF Invalidacceptorscalefactor 651 Defective bill sensor Bill jam detected bMtr Bad bill motor detected rScF Invalidcardreaderscalefactor brdr Card reader failure 12 Programming the Controller To access the programming enter the Service Mode then choose from the following modes Table 6 Modes lt I gt lt gt _ Motor Count EZ Pre Price Seting lt gt Slet Tes Vend Single Motor lt gt Test Vend All Motors E Opin Vend Options
9. e of the vendor OO displays If the coin tube level of the changer s lowest denomination is below the lowest sensor the USE EXACT CHANGE LED will light At the start of a sales cycle As money is deposited the amount of credit displays pe og Upon initial power up or reset displays until the peripherals and the controller have been initialized The customer presses the desired selection number on the keypad The selection number displays The controller compares the established credit with the vend price of that selection e If sufficient credit is available and the selection is present the vend cycle will start Following a successful vend the amount of change to be returned displays for two seconds or until all coinage is paid back The vend counter is incremented by one and the cash counter is incremented by the price of the selection vended M oe Cou nter rollover occurs at 99 999 999 for the number of vends and 999 999 95 for the total cash sales If credit is less than the selection price the price will flash for three seconds or until a new selection key is pressed If the motor is flagged as faulty the selection number and MAKE ANOTHER SELECTION LED will flash for 3 seconds or until a new selection key is pressed If an item is selected and the vendor is unable to complete the vend cycle the MARE ANOTHER SELECTION
10. eceive change for a bill insertion Bill Escrow Option Returns the bill to the customer when no vend is made and the coin return button is pushed Must have a validator with escrow capabilities Off Gives change for bill when the coin return button is pushed lt C gt Multi Vend Ontion Multiple purchases can be made as long as adequate credit is available After 20 seconds of no activity the change will be returned automatically Off Customer immediately receives the change after a vend Can Drink Ontion Host can run a satellite can drink vendor Selection motors are configured upon exiting the Service Mode if the this option has been changed Cann Off Satellite can drink vendor selections are disabled lt lt Free Vend Option All product vended at no charge to customer Bm or D 1 Individual price settings used On Fast Change Option Change is returned as soon as a selection is made Fchn Off Change is returned after a selection 1s made CARE amp CLEANING Cabinet Exterior quality car wax Remove and clean Condensate Always disconnect power source before cleaning ger Drain Hose to eliminate any deposits that may Cabinet Interior restrict condensate water flow Wash with a mild detergent and water rinse and dry thoroughly Clean occasionally with a Wash with a mild detergent and water rinse and dry thoroughly Odors may be eliminated by including baking soda or a
11. isplayed when placed in the Service Mode 2 Test vend single selections 3 Test vend all selections 4 Refer to the Troubleshooting section of this manual for further assistance Accountability Mode The total vends and total cash are displayed This information is not resettable The display will continue to flash the accounting data until the mode is exited Press the Service Mode Button then press 3 Acct displays For the Vend Count press lt A gt The first four digits of an eight digit number display Then the last four digits will display For the Cash Total press B The first four digits of an eight digit number display Then the last four digits including any decimal point display To exit press another function key or press the Service Mode Button Price Setting Mode A vend price must be set for each selection The price programmed must match the desired item and price scroll To check a price push the selection numbers while in the Sales Mode Press the Service Mode Button then press 4 Prc displays The coin mechanism must be installed to verify the correct price If the item price is set to 00 the item will vend for free 1 Press the selection letter and number of the selection you want to price That selection s current price displays 2 To change the price e To decrease the value press lt gt e increase the value press lt gt 3 To save the
12. mmonia in the cleaning solution Plastic parts may be cleaned with a quality plastic cleaner Do not get the cleaning solution on electrical components 15 PARTS ORDERING Augers Table 9 Auger Sizes Available Product 234 1516 18 4200272000 2 3 4 1 1 2 4200272 004 23 4 2132 9 4200272 005 L2 3 4 3 382 6 4200272 006_ 2 5 8 8 4200272 011 Procedure When ordering parts include the following 1 Shipping address 2 Address where the invoice should be sent 3 The number of parts required 4 Always refer to the pertinent parts and or part manual for the correct part number and description of a specific part When RIGHT or LEFT is used with the name of a part it is means the person is facing the machine with the door closed 5 The model and serial numbers of the machine for which the parts are needed 6 Any special shipping instructions 7 Carrier desired air or air special truck parcel post or rail 8 Signature and date 9 Purchase order number if used 10 Mail your order to VendNet P 0 Box 488 165 North 10th Street Waukee IA 50263 0488 USA All orders are carefully packed and inspected prior to shipment Damage incurred during shipment should be reported at once and a claim filed with the terminating carrier If you do not have the right parts manual contact VendNet They will be able to assist you Use the most accurate descriptio
13. n you can and the model number and serial number of the machine include the name of the assembly in which the part is used and if practical a sample part Furnish any information which will enable our Parts Department to pinpoint the part needed Phone 1 515 274 3641 USA 1 800 833 441 1 Parts Fax 1 5 15 987 4447 Sales Fax 1 515 274 0390 If you have any questions check out our Website http www vendnetusa com or please call VendNet M Ask for the Parts Department We will be happy to assist you Email VendNet Ecity net SCHEMATIC Y2v8 9d 809 9nd A80 80 02N102 NNI SD SDPO PP b pb Ub L5 5 Ego DSSS Ley Ha Lem Ko Lap Et Ht Ht NYJ LHA m TX U311081N02 E 10113373S 08 lo l f 13X ds 2 676802 Neo TALS aon 9 1 AM HA A82 la WES 1 150 1 Hh E 980 1 19093 303 WA 052 wo AW WA Sli Y 3 n 8 6 20 OND av t T LATINO JVA 02 X 4 Yu aa hc 0 HOLIAS isv7we Piha C 31815 18 3409 17
14. ondition of the coin changer at all times Any activity coins e inserted will be recorded DOLLAR BILL VALIDATOR Available in certain U S currency markets only The BA32SA bill validator contains an option switch module allowing the unit to be customized to the requirements of an individual account validators shipped from the factory will be set with switches 3 amp 8 in the ON position All other switches will be set to the OFF position See Table 3 Table 3 Validator Option Switches SWITCH High Security Standard Acceptance 2 Accepts bills in Accepts bills in one direction only both directions face up green face up seal first 3 Serial or Parallel Pulse interface Interface 6 S5 Accept 5 Reject 1 Accept 1 Reject If you desire settings different from those set at the factory follow the steps outlined below 1 Turn off the power switch in the center right side of the cabinet See Fieure 5 To avoid electrical shock always disconnect the power before performing service Main Power Switch Figure 5 2 Remove the retaining screw that secures the logic board and strain relief See Figure 6 3 Slide the logic board downward to expose the option switch module 4 Set the option switches to the desired setting Removing Accepted Bills Accepted bills may be removed by opening the bill box lid or by removing
15. price displayed e press the selection number of the next item to be priced e press another function key or e press the Service Mode Button When setting vend prices make sure the price scrolls on the product shelves agree with the vend prices programmed into the controller and that the selection labels are properly located below the item Test Vend Single Motor Mode CAUTION _ 3s Because this vendor utilizes DC motors do not attempt to turn the helix manually or damage to the motor could occur To verify that a selection is functioning properly the controller will check the motor circuit and try to run the selection through a complete vend cycle The vend count is not increased Press the Service Mode Button then press 5 SIct displays Press the letter and number of the selection to be tested If the selected motor is operational the motor will run one complete cycle and the controller will return to the Service Mode If the selected motor fails FAIL will display for 2 seconds then the controller will return to the Service Mode Test vending a selection flagged as faulty will reset the flag if the motor successfully completes the vend cycle Entering and exiting the Service Mode will also reset the flag even the motor is non functional To exit back to the Sales Mode press the Service Mode Button once Test Vend All Motors Mode All selections can be tested
16. s with a cloth moistened with a mild soap and water solution Clean the magnetic head and optic sensors using a swab and isopropyl alcohol CAUTION O Do not use any petroleum based cleaning solvents scouring pads or stiff brushes for QR Toservicelower housing first remove the billbox as shown Push tab on bottom of lower unit up and pull the unit to the rear Figure 9 LOADING PRODUCTS To load products lift tray slightly and pull forward until the tray stops The upper most trays will tilt for ease of loading Load products from front to back making sure all items fit freely between the augers Do not attempt to force oversize items or packages into the spaces Do not skin a space The bottom of the package should be placed on the bottom of the compartment above the product augers The label should face the front of the machine for easy identification by the customer See Figure 10 When finished loading each tray make sure the tray is returned to its proper standby position All trays must be pushed to the rear of the cabinet and properly seated in the detent position CHANGING TIMING AND TRAY SPACING SNACK SANDWICH CRACKER e PRODUCT CANDY PRODUCT Difficult to vend items can be dispensed more dependably by retiming the augers Larger items can be vended by altering tray spacing Timing Each auger can be rotated in 20 degree increments for a different drop off point Most i
17. sers are equipped with an electronic control system which includes a wide variety of features that can be programmed and used by the owner operator as needs arise All programming of the vend functions pricing and features is done at the controller Changes can be made without the need of any additional accessories or remote parts Cash accountability provisions allow the owner operator to retrieve information such as Total Cash transactions and Total Vend cycles that have been performed by the vendor Electrical malfunctions are recorded by the controller and are displayed when the machine is placed in the Service Mode This notifies the service person of non functional motors or selections The vending sequence is first in first out for each selection eliminating the need for stock rotation to maintain fresh products in the vend area Each selection has an individual motor and operates independently from other motors Each vendor can support a satellite vending machine such as a Vendor Food Merchandiser or Can Bottle Vendor harness adapter will be required Refer to the satellites Service Manual for additional installation instructions In some cases to attach a satellite vendor a The satellite vendor utilizes the Glass Front Merchandiser s controller coin changer bill validator if applicable and keypad to perform the vend functions they require Each machine is identified by
18. tems can be vended successfully when the auger end is positioned at 6 o clock To change the auger end positions 1 Make sure the auger coupling is seated over the vertical rail or retaining rib on the tray Figure 10 2 Remove the motor cover See Figure 11 3 Raise the motor slightly and pull forward on The size of the item being vended must be larger the auger until it separates from the motor than the diameter of the auger being used to vend See Figure 12 properly Undersized items could cause vend 4 Rotate the auger to the desired position and problems If the product does not fit the auger re insert the auger coupling into the motor properly it is recommended that a different 5 Replace the motor cover and securely auger be used Optional augers are available see tighten the Parts Ordering Procedure section for e ordering information MOTOR COVER HELIX RETAINER FLOOR DIVIDER TRAY ROLLER TES LABEL HOLDER SELECTION IDENTIFICATION LABEL SCROLL LOCK Figure 11 RETAINING RIB MOTOR SPLINE Figure 12 Tray Spacing l 2 The trays can be raised or lowered in one inch increments to provide additional headroom for vending taller items NOTE When increasing the headroom between two trays a corresponding decrease in headroom of an adjoining tray will result To change tray spacing follow the steps outlined below Pull out the tray to be adjusted until it s
19. the bill box from the validator See Figure 7 If the bill box is removed make sure that it fully latched in place when it is returned to the validator Serial or Parallel Interface Accepts Bills in one direction Only face UP and green seal first High Secunty Standard Accept Accepts Bills in both Directions face up Pulse Interface OPTION SWITCH STRAIN RELIEF Figure 6 To remove the bill box push tab on top of unit releasing the bill box Grasp the bill box and push upward Figure 7 Troubleshooting To troubleshoot read the flashes or blinks of light from the red LED located on the side of the logic board cover These flashes can be seen through the grey smoked cover See Figure 8 During normal operation the LED will be a steady or constant red e DIAGNOSTIC CODE FLASHES HERE Figure 8 Table 4 Validator Diagnostic Codes No Of None Check Power And Harnessing To Validator Bill Box Full 2 Bill Box Lid is open or not latched in place 3 Check Bill Path 3 4 All Bill Accept Switches are Off Bill Jam or Sensor Error more Reset Remove and Apply Power or service required Clearing Jams amp Cleaning Trapped bills debris or dirt can result in poor bill acceptance or bill rejection Remove the bill box and lower housing to clear trapped bills or debris See Figure 9 Clean the bill path plastic parts or belt
20. tops Disengage the tray harness from its snap open harness clamp on the right hand side wall See Figure 13 Disconnect the tray plug from its receptacle on the right side wall Lift up on the front of the tray and pull slightly forward approximately 1 2 inch to clear the tray stop Lift up on the rear of the tray and remove it from the vendor Nt HARNESS CLAMP DOUBLE D s PLUG Figure 13 Disengage both left and right tray rails from their corresponding slots on the left and right side walls pull inward on the bottom front of each rail and pull its flange out of the slot Pull each rail forward to disengage its rear tab from the hole in the rear wall See Figure 14 Relocate both left and right rails by reversing steps 6 and 7 RAIL LOCATION SIDE WALL LEFT HOLES RAIL LOCATION P d SLOTS Ps TRAY RAIL LEFT Figure 14 RECEPTACLE NOTE Rails must be level front to back and right to left 9 Replace the tray by placing its rear rollers on the left and right rails and lifting up on the front of the tray as you push it back 10 Install the tray plug into its receptacle on the right side wall 11 Re engage the tray harness into its harness clamp and snap the clamp closed 12 Test vend the tray in its new position to assure that the tray plug is properly seated 10 CONTROLLER FUNCTIONS Sales Mode The Sales Mode is the normal operating mod
21. wer 115 VAC Cycle 60 Hz Current 1 Amp Capacity 80 Select Controller Options 80 Snack Selections 60 Snack Selections amp 12 Satellite Canned Drnk Selections Pricing MDB Coin Mechanism UNPACKING To minimize installation time and to avoid service problems due to improper installation follow the instructions outlined in this manual This machine has been thoroughly inspected before leaving the factory The delivering carrier has accepted this vendor as its responsibility Any damage or irregularities should be noted at the time of delivery and reported to the carrier Request a written inspection report from the claims inspector to file any claim for damage File the claim with the carrier not the manufacturer within 15 days after receipt of the machine Carefully remove the outside packing material in a manner not to damage the finish or exterior of the machine Inspect the machine for concealed shipping damage Report any damage hidden by the shipping material directly to the delivering carrier on a hidden damage report Record the model number and serial number of the vendor for your records These numbers are on the Serial Plate on the back or inside of the cabinet Refer to these numbers on all correspondence and inquiries pertaining to this vendor Remove the Knock A Way skid boards Place a 2 x 4 under the vendor insert a screwdriver or prying tool into the groove of the Knock A Way and split it in two
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