Customer Service Manual - 120 Adelaide W
Contents
1. Company Name Building Building Name Suite Main Telephone Fax FUNCTION APPOINTMENT PHONE NUMBER EMAIL MAIN WARDEN ALTERNATE MAIN ASSISTANT WARDEN ALTERNATE MAIN MALE SEARCHER ALTERNATE MAIN FEMALE SEARCHER ALTERNATE MAIN DOOR MONITOR ALTERNATE Please note Persons Requiring Assistance cannot be Fire Wardens Please return to the Oxford Real Estate Management Office 120 Adelaide Street West Suite 702 Attention Mina Shukla mshukla oxfordproperties com Richmond Adelaide Centre Persons Requiring Evacuation Assistance Date Company Name Building Building Name Suite Main Telephone Fax Fire Warden Name Telephone Email Address NAME FLOOR LOCATION NATURE OF LIMITATION ASSIGNED ASSISTANT Please note Persons Requiring Assistance cannot serve as each others assistants Please return to the Oxford Real Estate Management Office 120 Adelaide Street West Suite 702 Attention Mina Shukla mshukla oxfordproperties com Richmond Adelaide Centre Signage Request Form Date Company Name Building Building Name Suite Main Telephone Fax LOBBY DIRECTORY General Information Company Name Employees optional The following information 1 will be included in the searchable directory located in the lobby 2 3 4 5 ELEVATOR LOBBY SIGN2. keys Telephone after hours SECURITY ADMINISTRATORS The following people will Contact Name Contact Title authorize all security Signature access card requests These requests include new cards and card access changes or Contact Name Contact Title deletions All signatures are kept on file and Signature request forms are cross referenced with the signatures on file Please print sign and return to the Oxford Real Estate Management Office 120 Adelaide Street West Suite 702 Date Richmond Adelaide Centre Tenant Contact Listing TENANT INFO General Information Company Name Building Building Name Main Telephone EMERGENCY AFTER HOURS CONTACTS The following people will be called in the order provided in the event of an after hours emergency involving your premises Contacts will also be added to Send Word Now emergency communication system Contact 1 Contact Name Home Telephone Email Contact 2 Contact Name Home Telephone Email Contact 3 If Required Contact Name Home Telephone Email Contact 4 If Required Contact Name Home Telephone Email Contact Title Cell Contact Title Cell Contact Title Contact Title Please print sign and return to the Oxford Real Estate Management Office 120 Adelaide Street West Suite 702 Richmond Adelaide Centre Fire Warden Appointments Date TENANT INFO
3. 1 Electronic Funds Transfer EFT Rental payments only Under the Pre Authorized Payment option simply provide proper authorization to your bank to allow Oxford Properties to directly debit your company bank account for the relevant monthly rental charges See EFT Form in Section 9 for more details 2 Direct Deposit Under the Direct Deposit option well provide you with our banking info You can then electronically transfer your payment to us directly Signage To request new or additional suite signage please contact the Real Estate Management Office Please note that all signage must be pre approved by the Real Estate Management Office Signs that haven t been pre approved are prohibited We also ask that you refrain from taping signs to building walls suite doors building or elevator lobby doors or elevator walls Electronic Directories To help your visitors easily find you 120 Adelaide W has an electronic directory located at the security desk in the lobby and free standing units throughout the complex Electronic directories are set up to list only your company principals partners and a few other pieces of info If you would like to change or add to your directory listing please contact the Real Estate Management Office Moving and Delivery Guidelines Planning a big move in or out of the building or even within it To make sure everything runs smoothly and to avoid disturbing our other customers we ask that you tell us a
4. The following sign willbe Company Name displayed in the elevator lobby and provide direction to your office FRONT DOOR SIGN The following sign willbe Suite Number displayed on your front door Company Name Please return to the Oxford Real Estate Management Office 120 Adelaide Street West Suite 702 Richmond Adelaide Centre Key Request Form Date TENANT INFO Company Name Building Building Name Suite Main Telephone Fax General Information FRONT DOOR KEYS Up to 10 for new tenants New Front Door Keys 5 per key Additional STAIRWELL KEYS Up to 10 for new tenants New Stairwell Keys 5 per key Additional WOMEN S WASHROOM KEYS Up to 10 for new tenants New Women s Washroom Keys 5 per key Additional MAILBOX KEYS Mailbox Up to 2 for new tenants New Mailbox Keys Number 5 per key Additional TURNOVER Date Keys Received By Tenant Signature Oxford Authorization Please print sign and return to the Oxford Real Estate Management Office 120 Adelaide Street West Suite 702
5. olxlFlolr p MANAGED WITH PRIDE 120 ADELAID CUSTOMER INFORMATION MANUAL 120 Adelaide Street West Toronto Ontario M5H 1T1 Table of Contents SECTION I 1 01 SECTION II 2 01 2 02 2 03 2 04 2 05 2 06 2 07 2 08 SECTION III 3 01 3 02 3 03 3 05 3 06 3 07 3 08 3 09 3 10 3 11 SECTION IV 4 01 4 02 4 03 4 04 SECTION V 5 01 5 02 5 03 5 04 5 05 5 06 5 07 INTRODUCTION Welcome to Richmond Adelaide Centre REAL ESTATE MANAGEMENT CONTACTS amp KEY INFORMATION Real Estate Management Team Hours of Operation Mailing Address and Postal Information Insurance Requirements Rental Payments Signage Moving and Delivery Guidelines Construction Guidelines SERVICES amp BUILDING AMENITIES 310 MAXX Parking Car Care Services Storage Facilities Smoking Policy Public Washrooms Concierge Lost amp Found Additional Services amp Amenities Local Business Directory CENTRAL BUILDING SERVICES Heating Ventilating and Air Conditioning HVAC Lighting Loading Dock Utility Service Access Electrical and Telephone Rooms SECURITY AND LIFE SAFETY Building Security Additional Security Services Access Card System After Hours Access Locksmith Services Send Word Now Power Failure A ON N Oo Om OO oO Oo 10 10 10 10 10 11 11 12 16 16 16 17 17 18 18 18 19 19 19 19 20 5 08 5 09 5 10 5 11 5 12 5 13 SECTION VI 6 01 6 02 6 03 6 0
6. b l gt Y v KH KH Energy and Deeg deeg and Indoor Sustainable Atmosphere BEES SSES Environmental Sites Quality At Oxford we re determined to be an industry leader in sustainability We embrace recognized standards and best practices actively engage with our stakeholders continuously measure and improve performance and are always innovating to take our practices to the next level SI Operations Guide What does it mean to strive for sustainability It means empowering our employees It means engaging our customers And it means giving back to our communities We re dedicated to greater sustainability We encourage you to read our Sustainable Intelligence Guide for Office Buildings to discover our core requirements and high performance approach to managing sustainability issues for office buildings Check it out at www oxfordproperties com sustainable Reporting amp Targets At Oxford we re a company of firsts We re proud to be the first real estate owner in Canada to publicly report sustainability performance and set reduction targets for greenhouse gases Target 2012 energy water and waste We continuously monitor performance against our targets and add new targets as our program evolves You can read about our performance through our annual sustainability report available at www oxfordproperties com sustainable Signature Project We re extremely proud of how each property in the Oxford family has embraced sustaina
7. dollies brought through street level doors or through the main lobby may be intercepted by security or building management If that happens the delivery company and the customer receiving the delivery will be notified of the incident We want to make sure that everyone has time to receive their deliveries As we receive a large number of deliveries each day we want to help keep things flowing So we enforce a parking time limit of 20 minutes If a customer knows their delivery may take longer than this 20 minute limit they may schedule an elevator booking in advance for after hours Utility Service Access Electrical and Telephone Rooms For the safety of everyone access is restricted to building personnel and approved contractors only Contractors must contact Rycom at www rycom ca or 1 877 792 6687 to be issued a work order before access can be given Doors are not to be propped open and must remain locked at all times 5 01 SECTION V SECURITY AND LIFE SAFETY Building Security 120 Adelaide W has a 24 hour security program that includes the following e Security personnel posted in the lobby Patrols of the common areas parking garages and the exterior grounds Surveillance via closed circuit television in public areas Duress alarm system in the parking garage Security escorts available by request Access Card System While cameras maintenance staff and security officers provide the basic protection we all count on security s
8. Personal Use of Premises The Premises shall not be used or permitted to be used for residential lodging or sleeping purposes or for the storage of personal effects or property not required for business purposes 29 10 11 12 13 14 15 16 Heavy Articles Tenant shall not place in or move about the Premises without Landlord s prior written consent any safe or other heavy article which in Landlord s reasonable opinion may damage the Building and Landlord may designate the location of any heavy articles in the Premises Carpet Pads In those portions of the Premises where carpet has been provided directly or indirectly by Landlord Tenant shall at its own expense install and maintain pads to protect the carpet under all furniture having casters other than carpet casters Bicycles Animals Tenant shall not bring any animals or birds into the Building and shall not permit bicycles or other vehicles inside or on the sidewalks outside the Building except in areas designated from time to time by Landlord for such purposes Deliveries Tenant shall ensure that deliveries of materials and supplies to the Premises are made through such entrances elevators and corridors and at such times as may from time to time be designated by Landlord and shall promptly pay or cause to be paid to Landlord the cost of repairing any damage in the Building caused by any person making such deliveries Furniture and Equipment Tenant
9. and out with the Dock Master If a driver plans to step away from their vehicle during the delivery the driver must advise the Dock Master e Drivers are not permitted to idle their vehicle or leave their motors running in the loading dock for any reason e Al use of the loading dock is limited to the hours of 6 00 p m to 7 00 a m e Parking in the loading dock for any purpose other than loading or unloading is not allowed Drivers who park in the loading dock for unauthorized purposes run the risk of being tagged and or towed e Only one vehicle per delivery is permitted at one time If multiple vehicles arrive at the same time for the same delivery or the same company the extra vehicles must be parked elsewhere When each vehicle leaves another may approach the loading dock and wait their turn The loading dock is located on the concourse level of the property It is accessible by the temporary ramp from 14 Sheppard St Remember this area is reserved for pickups and deliveries All other potential uses are strictly prohibited The building loading dock accommodates straight bodied trucks up to 6 metres long 3 5 metres wide and 3 7 metres high Passenger elevators are reserved for people with small deliveries Under no circumstances can they be used for large or bulk deliveries Keep in mind that large deliveries can t be brought in through the main doors and they re prohibited from the lobby areas Deliveries primarily items on carts or
10. and recycling containers and replacing all liners as necessary e Removing all collected trash and recycled materials to a designated area Dusting and spot cleaning all furniture fixtures and accessories providing desk surfaces are cleaned Spot cleaning all horizontal and vertical surfaces up to eye level Spot cleaning all partition glass up to eye level Spot cleaning all walls light switches and doors Cleaning and polishing drinking fountains Dust mopping all hard surface floors with a treated mop Wet mopping of all hard surface floors Vacuuming all carpeted traffic lane areas corridors reception area and board rooms Scheduled Housekeeping Services Oxford s cleaning contractor Hallmark Housekeeping services all premises and common areas Nightly cleaning commences at 5 30 p m Monday through Friday except on holidays Common areas include rest rooms elevator lobbies and corridors stairwells and all public areas Daytime cleaning staff is on site attending to common areas from 8 00 a m to 4 00 p m Monday through Friday For a cleaning schedule for your premises please contact your Oxford Real Estate Management Team via 310 MAXxX Frequent inspections are conducted to monitor the quality of cleaning service Management meets regularly with the cleaning supervisors to assess performance and ensure our quality standards are maintained If you have any comments or concerns regarding cleaning please contact 310 MAXX Sho
11. cannot be readily established Do not allow anyone who does not appear to have a proper access card to enter an elevator with you after hours or enter your suite This process is known as piggy backing and is one method of gaining access to restricted areas e Make certain that all public corridor doors are closed and properly locked at the end of each business day e At the end of each working day small personal and company valuables should be locked in cabinets desks or credenzas Particular care should be taken to secure laptop computers Remember thieves love laptops they re easily transported and readily marketable 5 02 Additional Security Services Security Escorts We are happy to provide security escorts free of charge to those who have vehicles parked in the onsite parking garage When requesting an escort inform security of your location and remain there until an officer arrives Security Duty Officers If you require additional security for an event we can facilitate through our security contractor Please note additional charges will apply For more information please contact the Real Estate Management Office 18 5 03 5 04 5 05 5 06 Access Card System 120 Adelaide W has an access card system that controls access to the building elevators and tenant premises During regular business hours the building entrances and elevators do not require access cards unless floor access is restricted for a particular
12. remainder of the floors in that elevator bank will receive the Alert Tone intermittent beeping What to do when the Evacuation Tone sounds Do not wait for announcements Remain calm and immediately evacuate via the nearest fire exit closing all doors behind you Follow the directions of your Fire Safety Team Alternate exits may be accessed at crossover floors approximately every 5 floors Do not use elevators as they will automatically home to the ground floor Do not return until a fire official or Building Management personnel has announced that the alarm condition has been cleared G t el be 20 5 10 5 11 5 12 What to do when the Alert Tone sounds 1 This Alert Tone indicates a potential fire condition somewhere in the building Remain at your workstation but be prepared to leave the building if it becomes necessary 2 Listen to announcements instructions via the voice communication system and follow the instructions of your Life Safety Team Fire Wardens Individual organizations are responsible for appointing fire wardens and alternates to direct employees in the event of an emergency Oxford provides training for all fire wardens annually To request a copy of the training PowerPoint or the Fire Warden Information Package please contact the Real Estate Management Office Fire Warden s Responsibilities The Fire Warden will establish and communicate an assembly meeting place This is an area outside th
13. within 9 metres of any perimeter door Security officers performing perimeter patrols are instructed to inform smokers of this by law Public Washrooms Public washrooms are located on the concourse level of 120 Adelaide W adjacent to the food court Concierge Oxford s Corporate Concierge Service is focused on providing our customers with an extensive range of leisure entertainment and service options wherever possible at a discounted price Industry relationships have allowed us to offer reduced price selections on year round activities and popular tourist venues as well as more seasonal attractions particularly during the summer months We have negotiated agreements with a wide range of suppliers based on a group sales approach and pass on those savings to the customers in a variety of areas These same industry relationships frequently allow us to provide access to events and performances when more conventional means are not available as is the case with theatrical House Seats Access to this network of theatre entertainment and hospitality industry contacts has proven to be a valuable and popular asset for our customers from both a personal and a business perspective 3 09 3 10 The full range of the current offerings is available on the Corporate Concierge website www oxfordproperties com contickets Thomas Chesterfield Corporate Concierge 130 Adelaide W Front Desk Tel 416 868 3707 tchesterfield oxfordprope
14. 4 6 05 6 06 6 07 6 08 SECTION VII 7 01 7 02 7 03 SECTION VIII SECTION IX Bomb Threats Fire Alarm System Fire Wardens Fire Drills Fire Emergency Medical Emergencies HOUSEKEEPING amp RECYCLING Nightly Services Scheduled Housekeeping Services Special Cleaning Services Window Cleaning Recycling Program Carton Disposal Electronic Waste Disposal Pest Control SUSTAINABILITY Sustainable Intelligence LEED Certification Green Teams RULES AND REGULATIONS SPECIFIC TO BUILDING TENANT FORMS 20 20 21 21 21 22 23 23 23 23 24 24 24 25 25 27 27 28 28 29 32 1 01 SECTION I INTRODUCTION Welcome to Richmond Adelaide Centre At Oxford Properties Group it is our goal to make your day to day life easier This manual includes everything you need to know about the services and features Richmond Adelaide Centre has to offer plus key operating procedures We re committed to providing you with the absolute best in Real Estate Management services As part of Oxford s portfolio Richmond Adelaide Centre is run by our industry leading and award winning Management Team and backed by the 310 MAXX customer service platform We hope that you ll find this manual easy to use and informative We ve made our best efforts to make sure our manual lines up with your lease agreement However in the rare case that there are some differences please note that the lease always takes precedence ov
15. 416 259 0911 4 01 4 02 SECTION IV CENTRAL BUILDING SERVICES Heating Ventilating and Air Conditioning HVAC 120 Adelaide W heating ventilation air conditioning HVAC are computer monitored 24 hours a day 7 days a week by the Building Control Centre All service and maintenance requests including heating and cooling can be conveniently requested through 310 MAXX Finding it too hot or too cold Here are some hand tips to make your office more comfortable e Keep furniture at least eighteen inches from perimeter heating units e Keep papers and other items off exposed radiation grills covering these grills restricts temperature control e Do not place furniture close to thermostats as this can affect the temperature reading e f you need to make a manual thermostat adjustments don t adjust the unit in large increments or ranges of temperature When you first move into a suite airflow to your floor should be balanced by a competent air balancing technician in accordance with your construction criteria You should have your floor s ventilation system rebalanced when e Internal walls are added or relocated e Occupancy level increases e You substantially increase loads by the addition of heat generating equipment To keep you cool and comfortable we supply air conditioning to the building on Monday Friday 8 00 a m to 6 00 p m If you require air conditioning outside of these hours please contact 310 MAXX Pl
16. Construction Oxford Real Estate Management Office 120 Adelaide W Suite 702 Toronto ON M5H 171 rbarclay oxfordproperties com 3 01 3 02 SECTION Ill SERVICES amp BUILDING AMENITIES 310 MAXX 310 MAXX is Oxford s industry leading telephone and web enabled customer service platform Across Canada over 1 000 calls are received every day Oxford responds to all calls within 30 minutes 310 MAXX enables our management teams to optimize the allocation of staff resources schedule preventative maintenance and proactively deliver services to our customers in order to make their workplace more efficient and productive Requests can be made by calling 310 MAXX 6299 or by visiting www 310MAXX com Customers who intend to place calls online should contact the MAXX Help Desk at maxxhelp oxfordproperties com for login information Some examples of reasons to call 310 MAXX or visit www 310MAXX com may include Temperature adjustments Cleaning requests Light bulb replacement General maintenance Any other building inquiries you may have Please note that any billable work will require advance authorization by the appropriate individual in your organization Parking Richmond Adelaide Centre has approximately 305 spaces in an enclosed parking garage There are three levels of parking for both tenant and visitor use The parking garage entrance exit is located on York Street The parking garage is accessible 24 hours a day 365 day
17. EC RAC HOLDINGS INC and OPGI Management Limited Partnership are added as Additional Insured with respect to the above General Liability insurance policy however only with respect to operations of the Tenant Date Signed by Authorized Representative This certificate is to be returned to Oxford Properties Group Real Estate Management Office 120 Adelaide Street West Suite 702 Toronto Ontario Man UI Not valid unless signed by an Authorized Representative of the Insurer Richmond Adelaide Centre Tenant Contact Listing Date TENANT INFO Company Name Building Building Name Suite General Information Main Telephone Fax Number of employees working in your premises KEY CONTACT The following person will On Site Contact Name be the key office contact On site Contact Title amp will receive all general f correspondence and Email Address tenant notices Telephone MANAGEMENT Accounting Contact Name Contact Title The following people will Telephone Email be contacted with regard If off site include mailing address to accounting or leasing Leasing issues Contact Name Contact Title Telephone Email If off site include mailing address SERVICE REQUESTS The following person will On Site Contact Name be SE to approve On site Contact Title chargeable service requests including Email Address additional HVAC and Telephone
18. S INC OPGI MANAGEMENT GP INC Insurer Broker Address This is to certify that the insurance policies as described below have been arranged through this office for the insured named below We hereby certify that such insurance policies are in force and effect as of this date NAME AND ADDRESS OF INSURED Tenant INSURED PREMISES Minimum Class of Policy amp Coverage Limits of Name of Insurer Required Liability GENERAL LIABILITY 5 000 000 bodily injury each occurrence bodily injury Insurer each occurrence Umbrella Liability insurer bodily injury each occurrence PROPERTY All Risks sufficient to fully cover Insured s improvements any one loss Insurer and all property in the Premises on a replacement cost basis Boiler and Machinery sufficient to fully cover insurer Insured s improvements any one loss and all property in the Premises on a replacement cost basis Notice of Cancellation 30 days prior written notice of cancellation of or material change in the above noted policies will be given to the Certificate Holder at the address noted below Waiver of Subrogation Clause The validity of the above policies shall not be questioned by reason of the Tenant having prior to loss waived right of recovery from Landlord for any damage whatsoever which may be caused by it or its employees agents or contractors Additional Insured Oxford Properties Group Inc and OR
19. bility Our people want to do more so we ve created a Sustainable Intelligence Signature Project The annual competition between Oxford office buildings is design to promote innovation and idea sharing Talk to your building team if you re interested in helping us make a difference Rewards amp Recognition Our Sustainable Intelligence targets are a big deal to us So we align our targets with bonus programs for our staff and an internal annual awards program that recognizes SI Property of the Year SI Star of the Year and Most Improved Performer Awards To learn more about Oxford s Sustainable Intelligence program go to www oxfordproperties com sustainable or email us at sustainableintelligence oxfordproperties com 27 7 02 7 03 LEED Certification LEED is a globally recognized green building rating system for the design construction amp operation of buildings Projects can achieve a Certified Silver Gold or Platinum level of certification All Oxford office buildings are aligned with the LEED for Existing Buildings Operations amp Maintenance rating system and almost all have achieved or are working towards gold LEED EB O amp M certification Green Teams Some of our greatest green initiatives have come from our customers That s why we ve created joint landlord tenant green teams They re focused on defining a building s sustainability goals implement best practices develop
20. bout it in writing in advance of all company moves All correspondence relating to moves should be directed to the Real Estate Management Office All moves must take place after 6 00pm Monday through Friday or on weekends While we try to accommodate all move requests we schedule them on a first come first served basis If you need security escorts we can arrange on your behalf for an additional charge Please provide the following to the Real Estate Management Office prior to your move in Certificate of Insurance Tenant Contact Form Fire Warden Form Company name details for suite signage and directory listing The Oxford Real Estate Management Office will provide e Access control cards e Keys for offices and washrooms If you need to move furniture equipment and supplies in and out of the building please keep these rules in mind e The loading dock is the only building entrance that can be used for moves e Movers must carry insurance in accordance with the specifications in the Insurance requirements section of this manual and provide us with an Insurance Certificate prior to the move e The mover must provide and install protective coverings on all walls door facings elevator cabs and other areas along the route to be a protective barrier These areas are inspected for damage after the move e Restoring any damage to the building or fixtures in connection with the move is the financial responsibility of the tenant e The
21. campaigns to help achieve those goals and get people talking Customers are invited to Green Team meetings three times per year and are encouraged to participate in multiple lobby events annually Past campaigns include e Earth Week Oxford Recycles e Gear Up To Less Energy e Tours of GFL facility e Waste ambassadors and ewaste campaign 28 SECTION VIII RULES AND REGULATIONS 1 Security Landlord may from time to time adopt appropriate systems and procedures for the security or safety of the Building any persons occupying using or entering the same or any equipment finishings or contents thereof and Tenant shall comply with Landlord s reasonable requirements relative thereto 2 Locks Landlord may from time to time install and change locking mechanisms on entrances to the Building common areas thereof and the Premises and unless 24 hour security is provided by the Building shall provide to Tenant a reasonable number of keys and replacements therefor to meet the bona fide requirements of Tenant In these rules keys include any device serving the same purpose Tenant shall not add to or change existing locking mechanisms on any door in or to the Premises without Landlord s prior written consent If with Landlord s consent Tenant installs lock s incompatible with the Building master locking system a Landlord without abatement of Rent shall be relieved of any obligation under the Lease to provide any service to the affecte
22. clips carbon e e KL e Large server room batteries Carton Disposal To dispose of cardboard cartons please follow these instructions e Flatten cartons e Retain flattened cartons in a designated area of your premises e Clearly mark the carton s garbage and contact 310 MAXX for garbage recycling stickers Housekeeping staff will remove garbage nightly If you accumulate a large number of cartons boxes or excessive waste during business hours please contact 310 MAXxX to arrange removal 24 6 07 6 08 Electronic Waste Disposal Toxic materials found in electronic devices like lead and mercury can be extremely hazardous to the environment Our E Waste Program is aimed at reducing electronic waste in landfills through the proper disposal of electronics We collect the following items e Monitors laptops keyboards mice cables speakers servers desktop printers televisions radios stereos cell phones inkjet toner and laser cartridges Please collect all E Waste in one area and contact 310 MAXxX to request a pick up To request recycling signage for your premises please contact 310 MAXX Pest Control All areas are serviced for pest control once a month by an independent contractor This service is provided afterhours and is included in the operating costs of the building If you notice any pests please contact us via 310 MAXX to arrange additional services 25 HELP US PUT WASTE IN ITS PLACE Look for these
23. d areas which require access thereto b Tenant shall indemnify Landlord against any expense as a result of forced entry thereto which may be required in an emergency and c Tenant shall at the end of the Term and at Landlord s request remove such lock s at Tenant s expense 3 Return of Keys At the end of the Term Tenant shall promptly return to Landlord all keys for the Building and Premises which are in possession of Tenant 4 Windows Tenant shall observe Landlord s rules with respect to maintaining window coverings at all windows in the Premises so that the Building presents a uniform exterior appearance and shall not install any window shades screens drapes covers or other materials on or at any window in the Premises without Landlord s prior written consent Tenant shall ensure that window coverings are closed on all windows in the Premises while they are exposed to the direct rays of the sun 5 Repair Maintenance Alterations and Improvements Tenant shall carry out Tenant s repair maintenance alterations and improvements in the Premises only during times agreed to in advance by Landlord and in a manner which will not interfere with the rights of other tenants in the Building 6 Water Fixtures Tenant shall not use water fixtures for any purpose for which they are not intended nor shall water be wasted by tampering with such fixtures Any cost or damage resulting from such misuse by Tenant shall be paid for by Tenant 7
24. e building where all employees will gather during an emergency and a check in will be completed The Fire Warden must inform all employees on their floor of the following e Locations of fire pull stations e Locations of fire extinguishers e Locations of emergency stairwells The Fire Warden must also advise against the following e The use of elevators during an emergency e Re entering the building for any reason during an emergency The Fire Warden should also get to know all persons requiring assistance PRA on their floor This includes people who are temporarily PRA due to injury illness or pregnancy Capable individuals should be assigned to assist PRA customers down the emergency stairwells if possible Fire Drills 120 Adelaide W conducts annual fire drills to simulate as closely as possible a real emergency situation It is very important that all occupants participate in the drills to ensure they are prepared for an emergency 120 Adelaide W s level of emergency preparedness is directly based on the success and participation of exercises such as building fire drills Fire Emergency What to do if you discover fire or smoke 1 Remain calm Leave the fire area closing doors behind you 2 Activate the nearest fire alarm pull station This will activate the fire alarm system 3 When safe to do so call 911 Provide your name building address and the location of the fire and or smoke 4 Immediately evacuate via the nea
25. e Services Auto Groom mobile car wash and detailing service available by calling 416 622 1943 Bicycle Storage A secure bicycle cage is available for use in the garage An access card is required to enter the bicycle cage and entrance is limited to tenants only We also offer bicycle racks located on P1 in the garage just inside the entrance Although security cameras are focused on the bike rack area we recommend using a bike lock For the convenience and safety of everyone in our building we do not permit bicycles in the lobby or concourse area Bicycles are also prohibited in passenger parking or service elevators Please note that building staff will deny access to anyone attempting to enter the building with a bicycle Bikes cannot be stores in offices Please use our racks and cages instead Storage Facilities A variety of on site storage facilities are available in various locations throughout Richmond Adelaide Centre For information on current storage availability and rates please contact the Oxford Real Estate Management Office Smoking Policy Smoking is prohibited in all common and public areas of the building including but not limited to building lobbies elevator lobbies washrooms loading docks all elevators passenger and freight all parking garage levels and all stairways Smoking is also prohibited in all external patios stairways and fire escapes Per the City of Toronto By law smoking is not permitted
26. ease note there is a charge for after hours air conditioning The person listed on the Tenant Contact Form under Service Requests will be authorized to make this request Lighting Lighting After Hours Base building fluorescent lights are controlled by a low voltage lighting control system Lighting schedules can be tailored to reflect our Customers operating hours New Customers should advise the Management Office of their preferred schedule by contacting 310 MAXX Customers may also request after hours lighting by calling 310 MAXxX or by using their designated lighting code and following the instructions listed below 1 Dial 416 868 1896 2 Wait for the beep to end 3 Enter your phone code 4 Dial 1 for ON or 0 for OFF The lights will remain on for four hours and will flicker before they turn off as a reminder Purchasing and or Storing Lights and Ballasts Building standard lights and ballasts will be replaced by Oxford staff If you require non standard lights you will need to purchase and store them yourself We re happy to help replace these lights please call 310 MAXX to arrange You may also arrange to have Oxford purchase specialty lamps on your behalf These purchases are subject to a 15 applicable administration fee as defined in your lease For more info contact the Oxford Real Estate Management Office 16 4 03 4 04 Loading Dock Rules and Regulations e Drivers are required to sign in
27. er the manual All of us at Oxford Properties Group sincerely wish that you enjoy your time at Richmond Adelaide Centre Please do not hesitate to contact us with questions concerns or ideas 2 01 SECTION Il REAL ESTATE MANAGEMENT CONTACTS amp KEY INFORMATION Real Estate Management Team Your Real Estate Management Team is located at 120 Adelaide W Suite 702 If you have any questions comments or concerns regarding your lease leased premises services building facilities or accounting please contact us Real Estate Management Main Telephone 416 865 8440 and Fax 416 868 3798 General Manager Angelo Potkidis apotkidis oxfordproperties com Operations Manager Mark Nahorniak mnahorniak oxfordproperties com Assistant Property Manager James Aziz jaziz oxfordproperties com Operations Supervisor Ken Vanderputt kvanderputt oxfordproperties com Administrative Assistant Joan Isaacs jisaacs oxfordproperties com Administrative Assistant Mina Shukla mshukla oxforproperties com Parking Manager Jega Nathan jnathan impark com Leasing Property Manager Courtney Starr cstarr oxfordproperties com Manager Construction Robert Barclay rbarclay oxfordproperties com Assistant Property Manager Megan Reid mreid oxfordproperties com Operations Supervisor Joe Sousa jsousa oxfordproperties com Administrative Assistant Sylvie Mcintyre smcintyre oxfordproperties com Property Administrator Mary Jo Almeida mal
28. freight elevator is the only elevator that can be used for the movement of furniture equipment and supplies e Movers must make arrangements with the Oxford Real Estate Management Office for use of the elevators for each move A firm arrival time should be established for each day of a move e Movers are required to remove all boxes trash etc when leaving the property Any materials left behind will be disposed of by building staff and charges for this disposal are billed to the tenant e Our building has a strict No Smoking Policy Moving crews are not permitted to smoke in any area of the building e City fire departments prohibit the blocking of any fire corridor exit door elevator lobby of hallways Service Elevator Dimensions Door Height 9 0 Door Width 4 0 Elevator Height 10 8 Elevator Width 5 8 Depth 6 3 Maximum Capacity 1 800 kg 2 08 Construction Guidelines Prior to the start of any office space construction or renovation tenants are required to submit a complete set of working drawings including mechanical electrical and communications specifications in accordance with the Tenant Design A Construction Manual For an electronic copy go to www 310MAXX com and select 120 Adelaide W under My Buildings then select Forms amp Manuals from the menu on the left You can also contact your Oxford Real Estate Management Office to request a copy Please forward drawings to Robert Barclay Manager
29. laide W lobby 3 Brewers 120 Adelaide W lobby Tim Horton s Nadege Patisserie Bagel amp Co Bibab Express Biryani Fast Fresh Fresh West Piazza Manna Soup Nutsy Starbucks Taste of Orient Wikki Hut Services Special Print Three Moneysworth Best Quality Shoe Repair The Printing House Royal Health Centre Flight Centre Cherish Dry Cleaners Toothworks Dental Office True North Mortgage Waxon Wax Bar International Currency Exchange Josephson s Opticians Aldo s Hair Design Athlete s Care 130 Adelaide W Lobby ty Shops Bell Rexall Tidy s Flowers International News Fido Miscellaneous Toronto Transit Commission TTC www ttc ca GO Transit www gotransit com VIA Rail www viarail ca Taxi Cabs Beck Taxi Crown Taxi Co op Cabs Car Rental Agencies Avis Budget Discount Enterprise Hertz National Thrifty 416 393 4636 416 869 3200 416 366 8411 416 751 5555 416 240 0000 416 504 2667 416 777 2847 416 977 6848 800 263 2355 800 325 8007 416 364 2080 800 227 7368 800 847 4389 Richmond Adelaide Centres Corporate Concierge has corporate discount codes for several car rental agencies Please contact Thomas Chesterfield at 416 868 3707 or tchesterfield oxfordproperties com for more information Airport Transportation Service Aerofleet Air Flight Limousine Service Park N Fly Pearson International Limousine 416 449 4990 416 445 1999 905 677 9143
30. meida oxfordproperties com Project Manager David Simpson dasimpson oxfordproperties com For leasing inquiries please contact our leasing managers as outlined below Leasing Director Jamie Petch jpetch oxfordproperties com Leasing Manager Greg Hayes ghayes oxfordproperties com Please visit our website at www oxfordproperties com leasing for more information about leasing Emergency Numbers Control Centre 416 868 3701 2 02 2 03 2 04 2 05 Hours of Operation Regular hours of operation are Monday through Friday 8 00 a m to 6 00 p m Saturday Card Access Only Sunday Card Access Only The hours set out in your lease take precedence over the above hours We understand that you may want to operate your own extended hours beyond normal office tower hours Please note that extended hours are subject to the security access regulations for the property and additional costs may apply Please contact your Real Estate Management Office for more info 120 Adelaide W Public Access Hours e North entrance is accessible from Richmond Street through the courtyard from 8 00 a m to 6 00 p m e South entrance is accessible from Adelaide Street from 8 00 a m to 6 00 p m e Main lobby can be accessed from the PATH Statutory Holidays On statutory holidays the 120 Adelaide W will operate under weekend security procedures Garbage removal and cleaning services will resume on the next business day Please advise your Oxford Real Esta
31. organization After hours access is restricted by security and access cards are required New Access Cards To obtain an access card employees must bring a completed Access Card Request Form to the Oxford Real Estate Management Office during one of the following times to have their picture taken Mondays and Fridays from 10 00 a m to 12 00 p m and Wednesdays from 2 00 p m to 4 00 p m The form must be signed by an authorized representative of the Tenant firm Your access card will allow you after hours access to the building and onto your floor via the elevators There is 25 00 replacement fee for lost or stolen cards This fee will be billed to your company directly Terminated Employees When employees are terminated from your company please call the Oxford Real Estate Management Office to deactivate the card After Hours Access If you are planning to have visitors after hours we require written authorization email is fine from a recognized tenant contact of your company After hours visitors may include guests contractors etc If the Real Estate Management Office has not been notified beforehand security will attempt to contact an authorized tenant contact Once we receive authorization the visitor will be permitted to sign in and proceed to the appropriate floor Please note that this process can take up a lot of time Thats why we recommend you arrange access prior to their arrival If a tenant contact cannot be reached or autho
32. rd provides e Arecycling container for each workstation e A large recycling container in all kitchen areas for bottles and cans e Anorganic container for coffee grounds and food waste in your kitchen If you require replacement or additional recycling containers please contact 310 MAXX Please note that we don t provide waste receptacles What is Recyclable If it s made of paper you can recycle it That includes all this e Fax paper photocopies shredded paper laser printout paper large quantities of computer printouts will be picked up on request Inter office envelopes window envelopes Pressure sensitive stickers such as post it notes Magazines newspapers phonebooks catalogues Coated paper brown Kraft paper file folders Carbonless paper wrapping paper Cardboard amp boxboard lt s not just paper that can be recycled Other recyclable products include e Wooden skids e Plastic and glass bottles jugs metal cans food cans jars tubs lids coffee grounds these items are pre sorted on site and routed for shipment directly to the appropriate recycling depots e Batteries from pagers cell phones small electronic devices etc are recycle please collect the batteries in one area and contact 310 MAXX to request a pick up when you have a full collection What is NOT RECYCLABLE Aluminum foil wrap plastic food wrap Plastic grocery bags Styrofoam containers waxed cardboard such as milk cartons Rubber bands paper
33. rest fire exit Follow the directions of your Fire Wardens Do not use the elevators The fire alarm causes elevators to automatically home to ground floor 5 Report to your pre determined assembly meeting point and check in with your Fire Warden 6 Do not return until a fire official or Oxford personnel tells you that the alarm condition has been cleared 21 5 13 Medical Emergencies In the event someone in your office is in need of medical assistance please follow these steps Call 911 Provide your address floor and suite number 911 dispatchers may ask for a detailed description of the person in distress Call Oxford Security at 416 868 3701 This is important because Oxford s security team is fully experienced in preparing for medical emergencies They ll clear the street and lobby to make room for medical personnel They ll also commandeer a service elevator specifically for your emergency Posted security officers will keep watch direct and escort medical personnel when they arrive What s more all security officers have First Aid and CPR training and they re trained in the use of 120 Adelaide W s portable life safety equipment such as portable oxygen and external defibrillator Send one person to the elevator lobby on your floor to lead security and medical personnel to the person in distress 22 6 01 6 02 6 03 SECTION VI HOUSEKEEPING amp RECYCLING Nightly Services e Emptying all trash receptacles
34. rization cannot be established we will unfortunately be unable to provide access This procedure also applies to employees who do not have or forget to bring an access card after hours Locksmith Services When you move into 120 Adelaide W you ll receive keys for your suites and mailbox If you need more keys you can purchase them for an extra fee through the building locksmith All locks and keys must be building standard To make a request please contact 310 MAXX Send Word Now We re committed to providing everyone with a safe and secure environment In the event of an emergency we use an emergency mass communication notification system called Send Word Now to notify and update predetermined customer representatives Send Word Now allows us to communicate across a variety of platforms including email voicemail and mobile phones Customer representatives in your office are responsible for forwarding emergency messages to your employees consistent with your company emergency management protocols and procedures 5 07 5 08 5 09 Power Failure In the event of a power outage remain calm and listen for info and instructions from the building s public address system An emergency generator will automatically operate selected equipment such as lights in stairwells and common areas and the public address system Elevators In the unlikely event that you become trapped in an elevator due to a power failure remain calm Within 15
35. round Parking Facility 305 spaces Garage Duress Alarm System Bicycle Racks amp Short Term Lockers Courtesy Battery Boost Child Care Facility Locksmith Afterhours Security Banking Facilities Security System Monitoring 24 7 The Provision of Afterhours HVAC Restaurants Shops amp Food Court Pest Control Services Special Services Handyman Service Centre 310MAXX com Housekeeping Services Tenant Fire Safety Team Training Service Elevator Window Cleaning Signage amp Business Directory Listing Vehicle Convenience Station Window washing vacuum and air pump Send Word Now Emergency Notification Storage Facilities Eco Zone electric vehicle charging station and preferred spots for hybrid vehicles 3 11 Local Business Directory Here s a list of shops services and restaurants that you might find useful Banks TD Bank 416 890 5677 141 Adelaide Street West Bank of Montreal 416 359 4000 Main Branch First Canadian Place 100 King Street West CIBC 416 980 2211 Main Branch Commerce Court 30 Wellington Street West Bank of Nova Scotia 416 866 6161 Main Branch Scotia Plaza 40 King Street East HSBC 416 868 8500 Main Branch 70 York Street Medical Services Emergency 911 Poison Control 416 813 5900 Patient Networks Family Medicine Walk In Clinic 157 Yonge St Toronto ON M5C 1X7 416 362 8822 There are several hospitals located on University Avenue a few blocks north of Richmond Adelaide Centre including Toron
36. rties com Lost amp Found Found something that doesn t belong to you Turn it in to any member of the Oxford security team All items regardless of where in the complex they were found are taken to the Building Control Centre on P2 of 120 Adelaide W where they re properly logged and stored Looking for something you lost Check for a lost item by calling the Oxford Real Estate Management Office Please note that lost and found items are kept for 60 days Additional Services amp Amenities Banks RBC Royal Bank located in the lobby of 130 Adelaide W Boardroom amp Meeting Room Rentals The Professional Centre conveniently located in 120 Adelaide W has many meeting and training rooms available for rent on a short term basis Their facilities are equipped with photocopying scanning faxing printing and internet access For more information please contact Ezra Rosenzweig or Margaret Moore of The Professional Centre at 416 367 1055 Daycare Located on the mezzanine level of 130 Adelaide W the Richmond Adelaide Child Care Centre is run by the George Brown College School of Early Childhood Education The new 4 462 square foot facility opened in January 2009 and includes a large protected outdoor playground area above street level Enrolment priority is given to children whose parents work at Richmond Adelaide Centre For more information please contact the Daycare directly at 416 415 2453 Amenities Underg
37. s a year Parking services are managed by Impark an independent parking management company For more information regarding the parking garage to make special arrangements for prepaid guest and or staff parking or for more information please call the Parking Manager at 416 868 3781 or visit the Parking Office located on P2 of 120 Adelaide W Daily Parking To help you and your visitors get in and out of the building faster the garage is equipped with a fully automated payment system Payment can be made in the parking elevator lobbies or at each exit gate Drivers can use cash credit or debit to pay the hourly daily event rates that are posted at the entrance to the garage For extra security garage entrances and shuttle elevator lobbies are monitored by closed circuit television at our Building Control Centre Monthly Parking Going to be parking frequently Electronic Transponders are available for customers who are interested in regular monthly parking To register for monthly parking contact the Parking Manager at 416 868 3781 Garage Duress Alarm System Our garage is equipped with a duress alarm system that is monitored by our security staff 24 hours a day 7 days a week The system lets security instantly pinpoint the zone from which an alarm has originated and dispatch security to assist you The alarms are located on columns through out the garage and are easily identifiable 3 03 3 04 3 05 3 06 3 07 3 08 Car Car
38. seconds the building s emergency generator should restore power to elevators Once emergency power is restored elevators one at a time in each bank will proceed to the ground floor This process will occur in sequence Lights There will be a 15 to 20 second delay before power is supplied to the emergency lighting system Full lighting and electrical power will be restored once the problem has been rectified Bomb Threats If you receive a bomb threat take it seriously e Call 911 to notify police e Call Oxford Real Estate Management Office 416 865 8440 While the call might catch you off guard be prepared to obtain precise info from the caller including e Time of the call e Exact wording of the threat e Any distinguishing characteristics of the caller such as the voice or background noises For a complete Bomb Threat questionnaire refer to the forms in section 9 in this manual or contact the Oxford Real Estate Management Office In the event that a suspicious object is found local police or property security may recommend a partial or complete evacuation Fire Alarm System 120 Adelaide W is equipped with a two staged fire alarm system It has two separate and distinct tones 1 The Alert Tone intermittent beeping tone 2 The Evacuation Tone continuous siren tone When an alarm is activated from any floor the floor where the alarm originates and the floor above and below will receive the Evacuation Tone siren The
39. shall ensure that furniture and equipment being moved into or out of the Premises is moved through such entrances elevators and corridors and at such times as may from time to time be designated by Landlord and by movers or a moving company approved by Landlord and shall promptly pay or cause to be paid to Landlord the cost of repairing any damage in the Building caused thereby Solicitations Landlord reserves the right to restrict or prohibit canvassing soliciting or peddling in the Building Food and Beverages Only persons approved from time to time by Landlord may prepare solicit orders for sell serve or distribute foods or beverages in the Building or use the elevators corridors stairwells balconies or other common areas for any such purpose Except with Landlord s prior written consent and in accordance with arrangements approved by Landlord Tenant shall not permit on the Premises the use of equipment for dispensing food or beverages or for the preparation solicitation of orders for sale serving or distribution of food or beverages Refuse Tenant shall place all refuse in proper receptacles provided by Tenant at its expense in the Premises or in receptacles if any provided by Landlord for the Building and shall keep sidewalks and driveways outside the Building and lobbies corridors stairwells ducts and shafts of the Building free of all refuse Obstructions Tenant shall not obstruct or place anything in or on the side
40. symbols on the bins or call 310 MAXX for pick up Thanks RECYCLABLES ORGANICS GARBAGE E WASTE co D INTO NEW PRODUCT Bin 1 Paper Products Food Waste amp Compostable Non numbered Plastics E Waste Computer paper Materials Coffee cups Cameras Cardboard Food waste Plastic cutlery Cellphones Flyers Coffee ground amp filters Straws Circult boards Newsprint Paper towels Stir sticks Computer monitors and Magazines Non toxic Pquids e Bottle caps equipment Shredded paper Food solled paper Sandwich bags e Copiers Packaging paper Compostable lebeled Styrofoam DVD players containers bags and utensils Microwaves Bin 2 Beverage Containers A Pagers Numbered Plastics Power supplies Mastic bottles Phones Aluminium amp tin cans Printers amp cartridges Glass Radios All plastics with a recycling Speakers number 1 7 Scanners Plastic coffee lids Televisions video recorders and wires ntelligence oluleiolite d MANAGED WITH PRIDE Sustainable 26 7 01 SECTION VII SUSTAINABILITY Sustainable Intelligence Oxford s top priority is to make sure that our buildings are among the most sustainable on the planet That s why we ve developed Sustainable Intelligence our unique program for managing and communicating our sustainability performance We focus on five core issues consistent with the LEED green building rating system
41. tarts with you We believe that everyone s cooperation and attentiveness can make a world of difference in our efforts to keep our building safe Please follow these common sense procedures and you can help us prevent theft of personal valuables or company property e Enforce strict control of keys and access cards Please notify the Management Office of any employee terminations You should also cancel access cards of any employee no longer working on the premises e Immediately report any loss of property or other suspicious event to Security Make special note of the time you first noticed something amiss We might be able to use this info when analyzing camera footage as part of an investigation e Serial numbers of all valuable items should be stored in a file to aid police in the event of a theft or other loss of property e Pay extra attention during the first 30 minutes after opening lunch hours and just before closing The disarray and movement of people during these times is a prime opportunity for theft e Handbags gym bags and coats should never be left unattended in reception areas or on top of desks at any time e Never leave a vault or safe open while out of sight or outside the office Do not leave a safe combination in an easily accessible area Thoroughly spin all combination locks after locking e Be especially aware of strangers in your vicinity Report to security any individual who cannot be identified or whose business
42. te Management Team via 310 MAXX if your company s holiday schedule differs from the building holiday schedule Mailing Address and Postal Information 120 Adelaide St W Toronto ON M5H 1T1 Looking for your mail You ll find it in the mail room on the concourse level near the freight elevator New tenants assigned a mailbox when they move in Looking for a Canada Post Office You ll find it at First Canadian Place 100 King St W For more info call 1 866 607 6301 or visit www cananadapost com Insurance Requirements We require that you keep a current Certificate of Insurance on file with the Real Estate Management Office The Certificate of Insurance must provide sufficient coverage to satisfy the terms of your lease The certificate must also contain a provision stating that coverage will not be cancelled or non renewed without a prior written notice to the owner of 30 days Please note that the insurer must be licensed and admitted in Canada Rental Payments A rental notice will be issued prior to the commencement of your lease and typically at the end of each year to reflect changes in additional rent i e Operating Costs and Realty Taxes for the upcoming year In addition a rental notice will be issued should there be a change in your rent i e increase in basic rent 2 06 2 07 In accordance with your lease rent is due and payable on the first day of the month without prior written notice or invoice Payment Options
43. to General Princess Margaret Mount Sinai and Sick Kids Entertainment Hotels Four Seasons Centre Elgin and Winter Garden Theatre Roy Thompson Hall Ed Mirvish Theatre Royal Alexandra Theatre Princess of Wales Theatre The Second City Scotiabank Theatre InterContinental Toronto Centre 416 597 1400 225 Front Street West The Hilton Toronto Hotel 416 869 3456 145 Richmond Street West e The Sheraton Centre Toronto 416 361 1000 123 Queen Street West e Shangri La Hotel Toronto 647 788 8888 188 University Avenue e Trump Hotel Toronto 416 306 5800 325 Bay Street e The Fairmont Royal York 416 368 2511 100 Front Street West Restaurants e Red s 416 862 7337 First Canadian Place Adelaide Street Entrance e 6Estiatorio Volos 416 861 1211 133 Richmond Street West e Little Anthony s 416 368 2223 121 Richmond Street West e Drake 150 416 363 6150 150 York Street e John amp Sons 416 703 5111 56 Temperance Street e Mercatto on Bay 416 306 0467 330 Bay Street e Bymark 416 777 1144 TD Centre Concourse Level e Far Niente 416 214 9922 Commerce Court South Street Level e Jump 416 363 3400 Commerce Court West Street Level The following are located at Richmond Adelaide Centre www oxfordurbanretail com Fashion amp Accessories 1 e O Qa Andrew es Ties Elements Highfields Luggage Mani Jewelers The Keg 165 York Street accessible via 130 Adelaide W lobby Hy s Steakhouse 120 Ade
44. uld you require any additional services above our building standard provision for example dishwashing and special functions please contact 310 MAXX Special Cleaning Services Hallmark Housekeeping Services an independent housekeeping company is currently under contract to provide housekeeping services at 120 Adelaide W In addition to the regular cleaning services you receive a number of cleaning services are offered to keep your work environment clean and productive To find out more or to book a specialized cleaning service call the Manager Housekeeping Services at 416 748 0330 Special cleaning services are contracted on a user fee basis These include Carpet and upholstery cleaning Partition glass cleaning Floor refinishing and wall washing Computer cleaning Kitchen services Furniture polishing Metal restoration Emergency service Fire and flood restoration 23 6 04 6 05 6 06 Window Cleaning Exterior window cleaning is completed three times a year weather permitting Interior window cleaning is completed once a year We ll let you know in writing prior to interior window cleaning so that you can make sure the areas around the windows are cleared Recycling Program We believe everyone needs to do their part to help the environment That s why we encourage everyone to participate in our many recycling initiatives It s a great way to help protect our environment while keeping operating costs down Oxfo
45. walks or driveways outside the Building or in the lobbies corridors stairwells balconies or other common areas of the Building or use such locations for any purpose except access to and exit from the Premises without Landlord s prior written 30 17 18 19 20 consent Landlord may remove at Tenant s expense any such obstruction or thing unauthorized by Landlord without notice or obligation to Tenant Dangerous or Immoral Activities Tenant shall not make any use of the Premises which involves the danger of injury to any person nor shall the same be used for any immoral purpose Proper Conduct Tenant shall not conduct itself in any manner which is inconsistent with the character of the Building as a first quality building or which will impair the comfort and convenience of other tenants in the Building Employees Agents and Invitees In these Rules and Regulations Tenant includes the employees agents invitees and licensees of Tenant and others permitted by Tenant to use or occupy the Premises ATM and Vending Machines The Tenant shall not have the right to install automatic teller machines ATMs or vending machines in the Premises 31 SECTION IX TENANT FORMS Certificate of Insurance Tenant Contact Fire Warden Persons Requiring Assistance Signage Request Tenant Key 32 APPENDIX A CERTIFICATE OF INSURANCE CERTIFICATE OXFORD PROPERTIES GROUP INC and ISSUED BY HOLDER OREC RAC HOLDING
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