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Sun StorEdge 3000 Family Installation, Operation, and Service

1. no no Is no Put alternate drive the initial yes Replace in the initial slot drive light still chassis amber SCSI Bus Check for Replace Reset Error2 Yes proper p neen ones wm message cabling tere Poan gop drives no no Resolved Resolved Resolved no Replace chassis No yes yes yes A v y C end j C end C end end D Repeat the procedure for SCSI Bus Reset Error message Notes 1 To check cabling look for bent pins loose wires loose cable shielding or loose cable casing 2 View this error in Sun StorEdge Configuration Service message file or event viewer the event log or in the CLI Continue with 1B FIGURE 7 1 Troubleshooting Decision Tree for JBODs Figure 1 of 2 Chapter 7 Maintaining and Troubleshooting Your Array 7 19 1B JBOD SCSI Channel Check for Replace proper Reseat drives with Async gt gt adie Yes cabling drives known good drive no no 8 Resolved Resolved Resolved yes yes End End Check for Replace Parity proper Reseat drives with m gt Replace es gt Error ves cabling drives known good chassis drive no no no End Resolved Resolved Resoedg yes yes yes ro t i C End
2. Hold the key in place and use a 12 mm or 3 8 inch nut driver to remove the locking nut that holds the pawl in place as shown in the first panel of FIGURE 4 2 Caution Be sure to hold the key in place Otherwise there is a risk of breaking the small tab on the lock that serves as a stop Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 FIGURE 4 2 Sequence of Steps to Change Front Bezel Locks So Keys Cannot Be Removed 3 Lift the pawl off the threaded part of the lock body as shown in the second panel of FIGURE 4 2 4 Set the pawl aside face up so that you can remember its orientation when you replace it 5 Use the key to turn the lock 180 degrees as shown in the third panel of FIGURE 4 2 6 Replace the pawl in the same orientation as before as shown in the fourth panel of FIGURE 4 2 7 Hold the key in place and use the nut driver to refasten the locking nut that holds the pawl in place as shown in the fifth panel of FIGURE 4 2 Be careful not to cross thread the nut Chapter 4 Connecting Your SCSI Array 4 3 A Caution Be sure to hold the key in place Otherwise there is a risk of breaking the small tab on the lock that serves as a stop 8 Replace the bezel Note To convert your bezel locks back so that the keys can be removed repeat the preceding steps 4 2 Rackmounting the Array To rackmount the array in a rack or
3. Solaris Handbook for Sun Peripherals AnswerBook2 online documentation for the Solaris operating environment Software documentation that you received with your system Solaris operating environment documentation which is at http docs sun com Shell Prompts Shell Prompt C shell machine name C shell superuser machine name Bourne shell and Korn shell Bourne shell and Korn shell superuser x Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Typographic Conventions Typeface Meaning Examples AaBbCc123 The names of commands files and directories on screen computer output AaBbCc123 What you type when contrasted with on screen computer output AaBbCc123 Book titles new words or terms words to be emphasized Replace command line variables with real names or values The settings on your browser might differ from these settings Edit your login file Use 1s a to list all files You have mail su Password Read Chapter 6 in the User s Guide These are called class options You must be superuser to do this To delete a file type rm filename Related Documentation Title Part Number Sun StorEdge 3120 SCSI Array Release Notes 816 7955 Sun StorEdge 3000 Family Software Installation Guide 817 3764 Sun StorEdge 3000 Family Configuration Service 1 5 User s Guide 817 3337 Sun StorEdge 3000 Family Diagnostic Reporter 1 5 User s
4. on page 6 2 Sun StorEdge Configuration Service SSCS For more information see Main Window on page 5 4 Sun StorEdge CLI For details about the show enclosure status command see show enclosure status on page 5 12 the Operating System device list For details see the following section Verifying Operating System Device Information on page 7 17 Caution You can mix capacity in the same chassis but not spindle speed RPMs on the same SCSI bus For instance you can use 36 Gbyte and 73 Gbyte drives with no performance problems if both are 10K RPM drives Violating this configuration guideline leads to poor performance Verifying Operating System Device Information To identify failed disks you can review the operating system device information to verify drive status In Solaris perform the format command All attached disks are listed Any failed devices or disks are indicated For details on attaching new devices see Making JBODs Visible to Hosts Running the Solaris Operating System on page 7 7 In Linux from the HBA BIOS select Configure View Host Adapter Settings and press Return Select SCSI Disk Utilities and press Return The BIOS scans the SCSI card for any SCSI devices attached to the HBA The HBA s SCSI ID is displayed as well as any other SCSI devices attached to the HBA If you only see the HBA s SCSI ID then something is not correct with the configuration on the SCSI attached
5. 8 Specify the amount of disk space to use or accept the default value and click Next Create Partition Wizard Specify Partition Size How big do you want the partition to be 9 Assign a drive letter and click Next 10 Choose Format this partition with the following settings a Specify NTFS as the File system to use b Make sure the Perform a Quick Format checkbox is checked Create Partition Wizard Format Partition You can customize the formatting of the partition 7 12 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 c Click Next A confirmation dialog box displays the settings you have specified Completing the Create Partition Wizard You have successfully completed the Create Partition Wizard You specified the following settings m aen ad Disks Selected Disk 2 Partition size 3993 MB Drive letter or path E File System NTFS Allocation Unit Size Default zi Volume Lahel Nem Voline To close this wizard click Finish wa 11 Click Finish The new partition is formatted and the formatted partition is identified as NTFS in the Computer Management window a1 x Action view e gt am e ll f Tree Partition Basic NTFS Computer Management Local El i System Tools E f Event viewer ic E System Information ic g Performance Logs and Alerts pj Shared Folders a Device Manager ic Fal Local Us
6. AS NZS 3548 1996 Taiwan BSMI CNS 13438 Class B Russia GOST R mark Germany Same as European Union Argentina S mark Electromagnetic Interference Test Standard Harmonics Emissions Voltage Flicker ESD EN 61000 3 2 2000 No Limits EN 61000 3 3 1995 A1 2001 No Limits EN 55024 8kV Contact 15kV Air A 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 RF Field Electrical Fast Transient Burst Surge RF Conducted Power Frequency Magnetic Field Voltage Dip and Interruption m mm mm ma m wm N 55024 10V m N 55024 1kV I O 2kV Power N 55024 1kV I O 1kV Power L L 2kV Power L G N 55024 3V I O and Power N 55024 N A monitors only N 55024 0V 0 5cycle 70 V 0 5sec OV 5sec Appendix A SCSI Array Specifications A 5 A 4 SCSI Host or Drive Connector A 6 34 1 t f 68 35 FIGURE A 1 SCSI Host or Drive Connector TABLE A 2 SCSI Connector Pin Descriptions Pin Description Pin Description 1 Data 12 35 Data 12 2 Data 13 36 Data 13 3 Data 14 37 Data 14 4 Data 15 38 Data 15 5 Parity 1 39 Parity 1 6 Data 0 40 Data 0 7 Data 1 41 Data 1 8 Data 2 42 Data 2 9 Data 3 43 Data 3 10 Data 4 44 Data 4 11 Data 5 45 Data 5 12 Data 6 46 Data 6 13 Data 7 47 Data 7 14 Parity 0 48 Parity 0 15 Ground 49 Ground 16 DIFF_SENS 50 Ground 17 TERM_PWR 51 TERM_PWR 18 TERM_PWR 52 TERM_PWR 19 N C 53 N C 20 Gr
7. End End Host requesting driver for directly yes _ gt ignore no driver connected JBOD needed for JBOD Notes no 1 To check cabling look for bent pins loose wires loose cable shielding or loose cable casing 2 The Channel Async error displays if the JBOD is not connected to a host or device 3 View this error in Sun StorEdge Configuration Service message file or event End viewer the event log or in the CLI 4 This message is generated when Microsoft Windows looks for an unnecessary driver FIGURE 7 2 Troubleshooting Decision Tree for JBODs Figure 2 of 2 7 20 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 CHAPTER 8 Installing FRUs This chapter provides instructions for removing and installing field replaceable units FRUs in Sun StorEdge 3120 SCSI arrays These FRU components can be replaced by customers or by Sun service representatives This chapter covers the following topics Available FRUs on page 8 1 Static Electricity and Other Precautions on page 8 2 Disk Drive and Air Management Sled FRUs on page 8 3 Power and Fan Module FRUs on page 8 7 Installing a JBOD Chassis FRU on page 8 11 Note Be sure to follow Static Electricity and Other Precautions on page 8 2 for all procedures 8 1 Available FRUs Most FRUs are hot swappable except for a few modules that are hot serviceable Hot serviceable me
8. 13 TABLE 4 8 Example of Drive IDs for Multiple Hosts Split Bus Switch Settings Server Switch Channel ID A Right 1 10 11 A Right 2 8 9 B Left 3 14 15 B Left 4 12 13 To connect a split bus JBOD perform the following steps Connect each JBOD port to a host as shown in FIGURE 4 13 Make inactive the host bus connections of any cable which will be installed or removed Use your host system disk management utilities to prepare the disks in the Sun StorEdge 3120 SCSI array for use Refer to your host system documentation for more information about disk management utilities available to you Chapter 4 Connecting Your SCSI Array 4 17 4 6 7 A Split Bus Multi Initiator JBOD Configuration Connected to One JBOD A dual host split bus multi initiator configuration primarily works in conjunction with multi initiator software such as Sun Cluster or Veritas Cluster In this configuration each host server is connected to two host channels Without the multi initiator software the host servers can write to the same drive simultaneously which may overwrite data You can configure a non cluster dual host split bus multi initiator environment but you must ensure that the hosts write to different disks on the SCSI bus by setting up a special configuration For instance you can specifically configure which host writes to each disk to prevent data overwrites Caution BEFORE you disconnect a cable from the arra
9. 4 10 T temp LED 6 3 temperature environmental range 2 3 status 5 12 temperature LED 6 3 troubleshooting 7 1 U Ultra320 cable 4 7 unique IDs setting 4 10 5 17 upgrading firmware 7 2 V Veritas cluster 4 14 4 18 Veritas software 5 17 version command 5 17 View and Enclosure window 5 4 W white device status item 5 5 Windows servers new devices and LUNs 7 10 writing events to log files 7 5 Y yellow device status item 5 5 Index 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004
10. 4 12 A Single Bus Multi Initiator JBOD Configuration on page 4 14 A Split Bus Single Initiator JBOD Configuration on page 4 15 A Split Bus Multi Initiator JBOD Configuration Connected to One JBOD on page 4 18 Before you connect the Sun StorEdge 3120 SCSI array to the network position the Sun StorEdge 3120 SCSI array in the rack or in the location where it will remain Caution When positioning the array do not block the air vents at the front or back of the unit Follow all safety precautions specified in the Sun StorEdge 3000 Family Safety Regulatory and Compliance Manual Caution When you power off the array wait five seconds before you power it back on If you power the array off and on too quickly a race condition might occur 4 1 4 1 Converting Your Front Bezel Locks So the Keys Cannot Be Removed The bezel on your array has two locks whose keys can be removed when the locks are in either the locked or open position It is possible to reconfigure the locks so that the keys cannot be removed FIGURE 4 1 4 2 Bezel locks Front Bezel and Front Bezel Locks of an Array To change the locks so the keys cannot be removed follow these steps Remove the bezel by gently pivoting the swing arms out of their ear sockets and make sure the key is in the locked position with the pawl extending horizontally past the edge of the bezel see the first panel of FIGURE 4 2
11. FIGURE 4 12 HBA 1 is connected to port B In and HBA 2 is connected to port A Out The following table shows the drive IDs for FIGURE 4 12 TABLE 4 7 Example of Drive IDs for a Single Host Split Bus Left Switch Setting HBA Channel Switch ID 1 1 Left 14 15 2 2 Left 12 13 FIGURE 4 13 shows multiple hosts with multiple JBODs in a split bus JBOD configuration with two host connections one host connection to each channel single initiator mode This is an efficient way to provide mirroring capability Note You can connect the cables to the inboard or outboard ports on a JBOD Both configurations work FIGURE 4 13 shows the cables connected to the outboard ports on the upper JBOD and the cables connected to the inboard ports on the lower JBOD 4 16 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Host server B Channel 4 TERM TERM tats fion Sarte Sarre ren PAVE renu 0 0 oot Bo oi JO OOU O ra emnon myy TERM TERM FIGURE 4 13 JBODs Directly Connected to Hosts Split Bus In FIGURE 4 13 Host A is connected to port B In and port A Out and Host B is connected to port B Out and port A In The following table shows the drive IDs for FIGURE 4
12. Maintaining and Troubleshooting Your Array 7 9 9 Click OK The formatted partition is identified as NTFS in the Disk Administrator window a Disk Administrator Oy x Partition Tools View Options Help Disk 0 E D NTFS NTFS 8715 MB 2047 MB 6668 MB Disk 1 F NTFS 100 MB 100 MB A X E Primary partition Partition 100MB NTFS F f 10 Repeat these steps for any other new partitions and devices you want to format 7 6 3 Making JBODs Visible to Hosts Running the Windows 2000 and Windows 2003 Operating Systems Before beginning this procedure make sure that you are using a supported SCSI host bus adapter HBA such as an Adaptec 39160 Refer to the Release Notes for your array for current information about which HBAs are supported Also make sure that you are using a supported driver for your HBA For the Adaptec 39160 use FMS V4 0a or later 1 Boot your system and verify that the host bus adapter HBA basic input output system BIOS recognizes the new SCSI device Note While your system is starting up you should see the new SCSI device 2 If a Found New Hardware Wizard is displayed click Cancel You are now ready to format your new device 3 Open the Disk Management folder a Right click the My Computer icon and choose Manage b Select the Disk Management folder 7 10 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 c If a Write Signatu
13. event logs Component failures are also indicated by LED activity on the array To silence the alarm Use a paperclip to push the Reset button on the right ear of the array For details about where the Reset button is located see Front Panel LEDs on page 6 2 Check the front panel and back panel LEDs to determine the cause of the alarm For more information see Checking LEDs on page 6 1 In Sun StorEdge Configuration Service check the event log to determine the cause of the alarm Component event messages include but are not limited to the following terms Temperature Cooling element Power supply Fan Chapter 7 Maintaining and Troubleshooting Your Array 7 3 m Voltage sensor For details about using Sun StorEdge Configuration Service to determine the cause of an alarm see Viewing Component and Alarm Characteristics on page 5 4 Caution Be particularly careful to observe and rectify a temperature failure alarm If you detect this alarm shut down the JBOD and the server as well if it is actively performing I O operations to the affected array Otherwise system damage and data loss can occur 7 4 General Troubleshooting Guidelines When a problem is not otherwise reproducible suspect hardware may need to be replaced Always make only one change at a time and carefully monitor results When possible it is best to restore the original hardware before replacing another part to eliminate
14. guideline leads to poor performance 8 2 Static Electricity and Other Precautions Follow these steps to prevent damaging the FRUs a Remove plastic vinyl and foam from the work area Before handling a FRU discharge any static electricity by touching a ground surface m Wear an antistatic wrist strip a Do not remove a FRU from its antistatic protective bag until you are ready to install it 8 2 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 gt gt m When removing a FRU from the array immediately place it in an antistatic bag and in antistatic packaging a Handle a FRU only by its edges and avoid touching the circuitry a Do not slide a FRU over any surface Limit body movement which builds up static electricity during FRU installation Caution To prevent any possibility of data loss it is strongly recommended that you back up the data prior to removing disk drives Caution Do not remove a defective module unless you have a replacement FRU module to immediately replace the defective module If you remove a module and do not replace it you alter the air flow inside the chassis and could overheat the chassis as a result 8 3 Disk Drive and Air Management Sled FRUs This section provides instructions for removing and installing disk drive air management sled and tabletop cover FRUs and covers the following topics Replacing a Disk Driv
15. system The host server operating system release or version number can differ For instance host server A can run Solaris 8 while host server B runs Solaris 9 Caution SCSI IDs are set based on the switch setting on the array when it is powered on If you change the switch setting the SCSI IDs will change after you power off and then power on For more details on switch settings see Fixed Drive IDs on page 4 10 Caution The I O module is hot serviceable which means that you can connect or disconnect its cables while the array is powered on but the SCSI host buses connected to the array must be inactive 4 8 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 4 6 1 Single Bus SB Label The drive bus configuration determines how drives and drive IDs are assigned to drive channels On the rear panel of each unit the SB icon indicates where to connect the SCSI jumper cable for a single bus configuration The SB icons are located next to the SCSI ports on the far right and on the far left Single bus configuration FIGURE 4 4 Single Bus Icon Bee ERROR Bee eae fae lt gt 12 13 8 9 TERM TERM TERM DRIVE TERM hE Q QO GEE O O O O Gi g OO Gili 4 14 15 10 11 SAFTE 6 SAFTE 5 SB icon SB icon FIGURE 4 5 Single Bus Icon as it appears on the rear of the JBOD Since no SCSI jumper
16. the Sun StorEdge Diagnostic Reporter Sun StorEdge Diagnostic Reporter supports standalone JBOD arrays However triggered event notification is limited to environmental and hard drive failures Refer to the Sun StorEdge 3000 Family Diagnostic Reporter User s Guide for more information 5 6 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 5 4 about exit Monitoring with the Sun StorEdge CLI The Sun StorEdge CLI supports JBOD arrays However because JBOD arrays do not have a RAID controller or RAID controller firmware to manage the disks this CLI support is limited to the following sccli commands about exit help quit select set led show configuration show enclosure status show frus show inquiry data show led status show safte devices version The about command displays version and copyright information about The following example shows the about text for the CLI sccli gt about Sun StorEdge 3000 Family CLI Copyright 2002 Dot Hill Systems Corporation All rights reserved Use is subject to license terms sccli version 1 6 0 built 2004 01 26 23 49 This command exits the interactive mode exit Chapter 5 Software Management Tools 5 7 help The help command displays a short synopsis of the available commands help command If no command is specified basic usage information is displayed quit The quit command exits the inte
17. the remaining commands on only one of the paths 4 Edit or create the nvramrc to set the SCSI initiator id to a non conflicting ID for these devices based on the information returned in step 2 5 From the OBP type ok nvedit probe all install console banner cd pci 6 4000 scsi 3 your path information here 6 sesi initiator id integer property device end banner Ctrl c BwWDNY PrP Oo 6 Press Ctrl c and store the nvramrc by typing ok nvstore 7 Set the system to use the nvramrc and reset auto boot by typing ok setenv use nvramrc true ok setenv auto boot true 8 Reset the configuration by typing ok reset all 9 Reboot the hosts A system reboot is required to implement these changes 5 18 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Note SCSI arrays require a license from VERITAS in order to enable any of its advanced features Refer to VERITAS Volume Manager Release Notes or contact VERITAS Software Corporation for licensing terms and information Chapter 5 Software Management Tools 5 19 5 20 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 CHAPTER 6 Checking LEDs This chapter describes the front panel and back panel LEDs which give the clear status of the operation of all drives and modules Topics covered in this chapter include a LEDs When Array Is First Po
18. to lift the array to avoid injury m Follow all cautions and instructions marked on the equipment m Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the equipment s electrical rating label m Never push objects of any kind through openings in the equipment Dangerous voltages might be present Conductive foreign objects could produce a short circuit that could cause fire electric shock or damage to your equipment 2 2 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 m To reduce the risk of electric shock do not plug Sun products into any other type of power system Sun products are designed to work with single phase power systems having a grounded neutral conductor Contact your facilities manager or a qualified electrician if you are not sure what type of power is supplied to your building m Your Sun product is shipped with a grounding type three wire power cord To reduce the risk of electric shock always plug the cord into a grounded power outlet m Do not use household extension cords with your Sun product Not all power cords have the same current ratings Household extension cords do not have overload protection and are not meant for use with computer systems Do not block or cover the openings of your Sun product Never place a Sun product near a radiator or heat register Failure to follow these guidelines can cause overheating and af
19. with flexible configurations Modularity and flexibility enable the storage solution to quickly and easily adapt to a particular environment 1 2 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 1 2 1 12 2 Entry level Server Storage Requirements Print file and application services are essential network requirements and are among the most popular uses of entry level servers The servers used to provide these functions are generally very inexpensive highly compact units that are often installed in racks for convenience One example of such a server is the Sun Fire V120 an expandable single processor server that occupies just 1 unit 1U of rack space Network servers are often distributed throughout an enterprise making the Sun StorEdge 3120 SCSI array ideally suited for these applications due to its cost effective direct attached storage design TABLE 1 1 Storage Requirements for Single Processor Servers Print Server File Server Application Server Availability Medium Medium to high Medium to high Storage capacity Low Low to high Low to medium Special needs High data rates High data and Low cost and high and low cost transaction rates transaction rates Access pattern Sequential Sequential Random Print Server Architecture and Configuration The following section outlines small and large storage solutions for print server environments FIGURE 1 3 shows the scalability between the print
20. 0 cable qualified by Sun is 10 meters in length When connected to single ended host adapters the longest supported bus length per channel is 1 5 meters Note If you connect two hosts to the same channel you must change the scsi initiator id of one host adapter as described in the host adapter documentation When either of these hosts is subsequently booted SCSI reset warnings are displayed on the other host Chapter 4 Connecting Your SCSI Array 4 7 4 6 gt AN Connecting Sun StorEdge 3120 SCSI Arrays to Hosts You can connect a JBOD Just a Bunch of Disks no controller array directly to a Sun host server using either single bus or split bus configurations With the Sun StorEdge 3120 SCSI array you can configure the following m A Single Bus JBOD with One Host Connection on page 4 12 m A Single Bus Multi Initiator JBOD Configuration on page 4 14 a A Split Bus Single Initiator JBOD Configuration on page 4 15 a A Split Bus Multi Initiator JBOD Configuration Connected to One JBOD on page 4 18 The array can be connected to a host by means of a 320 MB second PCI Dual Ultra320 SCSI host adapter installed in a host Connect the array to one or two hosts with SCSI cables The TERM LED is a solid green color when a drive is available for configuration For details on the TERM LED see Back Panel LEDs on page 6 4 Note If you use multiple host servers they must use the same operating
21. 0007 MB HBA Card KEZA Ch 0 Id 8 SEAGATE ST373307LSUN72G 70007 MB g Q Ch 0 Id 9 SEAGATE ST373307LSUN72G 70007 MB FIGURE 5 3 Split Bus Single Server Dual HBA Configuration Viewing Component and Alarm Characteristics In Sun StorEdge Configuration Service to view environmental component and alarm characteristics use the View Enclosure window or for some components the main window You can also view environmental and drive components using the Sun StorEdge CLIL show enclosure status command For details see show enclosure status on page 5 12 Main Window In the main window device states are color coded and symbol coded so that it is easy to identify when a device is in a state that requires attention The status is propagated along the device tree enabling you to trace a failure down to the device level See TABLE 5 1 for device status details 5 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 TABLE 5 1 Device Status State Color Symbol State Purple None The group server or device is online White None The user has not logged into this server Yellow One or more components of this group or server are not A working properly but the array is still functional Red One or more components of this group or server are not working For instance a disk drive failure or an enclosure with a failed fan would warrant a critical state icon Gray The group server or
22. 00287 Temp 0 OK 370 6195 006498 temp 30 Temp 1 OK 370 6195 006498 temp 30 Temp 2 OK 370 5638 000236 temp 30 Temp 3 OK 370 6195 006498 temp 30 Temp 4 OK 370 6195 006498 temp 30 Temp 5 OK 370 6195 006498 temp 30 Temp 6 OK 370 5638 000287 temp 28 DiskSlot 0 OK 370 6195 006498 addr 12 led off DiskSlot 1 OK 370 6195 006498 addr 13 led off DiskSlot 2 OK 370 6195 006498 addr 14 led off DiskSlot 3 OK 370 6195 006498 addr 15 led off Enclosure SCSI Channel Type single bus show frus This command displays field replaceable units FRU ID and status information All FRU information is retrieved from the SAF TE device show frus FRU status values include Status Description OK All subcomponents of this FRU have a status of OK Fault One or more of the FRU components is exhibiting a fault condition Chapter 5 Software Management Tools 5 13 The following examples return all FRU information for the JBOD unit sccli c2t0d0 show frus sccli dev scsi processor c6t15d0 show frus The following example shows a partial list of the FRUs in a Sun StorEdge 3120 SCSI device sccli gt show frus 3 FRUs found in chassis SN 006498 Name JBOD_CHASSIS_BKPLN Description SE3120 JBOD Chassis Part Number 370 6195 Serial Number 006498 Revision 01 Manufacturing Date Thu Jan 15 07 33 19 2004 Manufacturing Location Milpitas California USA Manufacturer JEDEC ID 0x0301 FRU Location 1U SCSI JB
23. 57 4 BSY BSY 24 3SR ACK 58 3 ACK ACK 25 8SR RST 59 8 RST RST 26 9SR MSG 60 9 MSG MSG 27 10SR SEL 61 10 SEL SEL 28 2SR C D 62 2 C D C D 29 1SR REQ 63 1 REQ REQ 30 11SR 1 0 64 11 1 0 1 0 31 26SR DB8 65 26 DB8 DB8 32 27SR DB9 66 27 DB9 DB9 33 28SR DB10 67 28 DB10 DB10 34 29SR DB11 68 29 DB11 DB11 SR Signal Return RSVD Reserved GND Ground TPWR TERMPWR A 8 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Index A about command 5 7 AC power supply fan module connecting 4 4 installing 8 8 removing 8 8 Agent Options Management window 5 2 air management sled installing 8 7 alarms LED indicators 6 3 6 5 silencing 6 2 7 3 viewing with SSCS 5 4 7 3 application servers 1 3 array configurations 1 2 B beep codes muting 6 2 best practices 1 2 bezel locks 4 2 bus cable lengths 4 7 bus configurations 4 9 C cables standard package 3 3 cabling cables supplied 3 2 customer provided 3 3 JBODs 4 8 lengths 4 7 procedures 4 1 single vs split bus configurations 4 9 single bus configurations 4 9 4 11 single bus drive IDs 4 11 summary 4 1 cautions general 8 2 chassis FRU installing 8 11 status 5 12 checking adapter BIOS 7 14 7 17 clearances to allow 2 5 CLI See Sun StorEdge CLI components viewing status with CLI 5 12 viewing status with SSCS 5 4 configuring arrays 1 2 connecting arrays to hosts 4 8 custom
24. 7 Managing Disks in the Sun StorEdge 3120 SCSI Array on page 5 17 Enabling VERITAS DMP in a Single Bus Configuration on page 5 17 Note For other supported software see the Release Notes for your array 5 1 Overview of Provided Software This section describes the software management tools available for monitoring and managing the Sun StorEdge 3120 SCSI array with in band connections The following software management tools are provided on the Sun StorEdge 3000 Family Professional Storage Manager CD provided with your array The Sun StorEdge 3000 Family Documentation CD provides the related user guides Sun StorEdge Configuration Service Provides monitoring functions Refer to the Sun StorEdge 3000 Family Configuration Service User s Guide for in band setup procedures Sun StorEdge Diagnostic Reporter Provides event monitoring and notification Refer to the Sun StorEdge 3000 Family Diagnostic Reporter User s Guide for information 5 1 m Sun StorEdge Command Line Interface CLI A command line interface utility that provides script based management Refer to the Sun StorEdge 3000 Family CLI User s Guide for additional CLI information For details on how to install Sun StorEdge Configuration Service Sun StorEdge Diagnostic Reporter or the Sun StorEdge CLI software refer to the Sun StorEdge 3000 Family Software Installation Manual 5 2 8 201 Monitoring with the Sun StorEdge Configuration
25. 70007 MB Id 9 SEAGATE ST373307LSUN72G 70007 MB Id 10 SEAGATE T373307LSUN72G 70007 MB Id 11 SEAGATE ST373307LSUN72G 70007 MB FIGURE 5 1 Single Bus Configuration In a split bus dual server configuration each port is connected to its own HBA as shown in the following example A SAF TE limitation prevents the main window from showing the drives connected to port A and port B The program can only monitor the JBOD from the server connected to port B as shown Sun Stor Edge icuration Service Cons File View Con iguratior Array Administration Help HBA Cerd WEG Ch 0 Ic 5 SUN StorEdze 3120 D SB Ch 0 Ic 10 SEAGATE ST373Z07LSUN72G 70007 MB BH Ch 0 Ic 11 SEAGATE ST373Z07LSUN726 70007 MB FIGURE 5 2 Split Bus Dual Server Configuration Note In a split bus configuration if each port is connected to different servers the program can only monitor the JBOD from the server connected to port B In a split bus single server configuration shown in FIGURE 5 3 Sun StorEdge Configuration Service compensates for the SAF TE limitation and displays all the drives connected to port A and port B Chapter 5 Software Management Tools 5 3 O22 Sun StorEdge TM Configuration Service Console File View Configuration Array Administration Help HBA Card a Ch 0 Id 5 SUN StorEdge 3120 D KZA Ch 0 Id 10 SEAGATE ST373307LSUN72G 70007 MB lt lt Qg Ch 0 Id 11 SEAGATE ST373307LSUN72G 7
26. 8 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 CHAPTER O Inspecting the Array Package This chapter provides the general procedure for inspection and reviews the Sun StorEdge 3120 SCSI array package Topics covered in this chapter include Unpacking the Array on page 3 1 Checking the Package Contents on page 3 2 Field Replaceable Units on page 3 3 a a a a Customer Provided Cables on page 3 3 3 1 Unpacking the Array Follow these guidelines for unpacking the equipment Caution Always use two people to remove the unit from its container to avoid personal injury or damage to the equipment during installation A fully loaded unit weighs approximately 30 pounds 13 608 kg 1 Select a suitable area for unpacking 2 Store all packing material and boxes for possible equipment returns 3 Check the Contents Sheet in your product package The Contents Sheet summarizes the standard contents for your product See Checking the Package Contents on page 3 2 4 Compare the packing slip and the list of parts with the items you received If the list of parts on your packing slip does not match the items you received or any items appear damaged immediately notify your carrier agent and the supplier who prepared your shipment 3 1 5 Carefully examine the cables provided in the package If any cable appears to be damaged contact the Technical Service
27. 9 the host server is connected to port B Out The following table shows the drive IDs for FIGURE 4 9 TABLE 4 4 Example of Drive IDs for a Single Host Single Bus Left Switch Setting Channel Switch ID 1 Left 12 13 14 15 4 12 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 To connect multiple JBODs in a single bus configuration to a single host connect the following ports Host server Channel 1 Channel 2 Bus cable Host cable FIGURE 4 10 Multiple JBODs Directly Connected to a Host Single Bus In FIGURE 4 10 the host server is connected to port B Out The following table shows the drive IDs for FIGURE 4 10 TABLE 4 5 Example of Drive IDs for a Single Host Single Bus Switch Settings Channel Switch ID 1 Left 12 13 14 15 2 Right 8 9 10 11 Chapter 4 Connecting Your SCSI Array 4 13 4 6 5 A Single Bus Multi Initiator JBOD Configuration A dual host single bus multi initiator configuration primarily works in conjunction with multi initiator software such as Sun Cluster or Veritas Cluster In this configuration each host server is connected to each host channel Without the multi initiator software the host servers can write to the same drive simultaneously which may overwrite data You can
28. Absent This component is absent Fault The component is exhibiting a fault condition Unknown This component status is not available The following example writes the configuration information to the myconfig xml file sccli c2t0d0 show configuration xml myconfig xml 5 10 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 The following example shows a portion of the JBOD configuration sccli gt show configuration inquiry data Vendor SUN Product StorEdge 3120 D Revision 1159 Peripheral Device Type 0x3 Page 80 Serial Number 006498 Device Type Enclosure enclosure status Id Chassis Vendor Product ID Rev Package Status 6 006498 SUN StorEdge 3120 D 1159 1159 OK Enclosure Component Status Type Unit Status FRU P N FRU S N Add l Data Fan 0 OK 370 5638 000236 Fan 1 OK 370 5638 000287 PS 0 OK 370 5638 000236 PS 1 OK 370 5638 000287 Temp 0 OK 370 6195 006498 temp 31 Temp 1 OK 370 6195 006498 temp 30 Temp 2 OK 370 5638 000236 temp 28 Temp 3 OK 370 6195 006498 temp 31 Temp 4 OK 370 6195 006498 temp 30 Temp 5 OK 370 6195 006498 temp 30 Temp 6 OK 370 5638 000287 temp 28 DiskSlot 0 OK 370 6195 006498 addr 12 led off DiskSlot 1 OK 370 6195 006498 addr 13 led off DiskSlot 2 OK 370 6195 006498 addr 14 led off DiskSlot 3 OK 370 6195 006498 addr 15 led off Chapter 5 Software Management Tools 5 11 5 12 show enclosure status The show enclosure statu
29. Button on Front Panel The following table lists the front panel LEDs TABLE 6 3 Front Panel LEDs LED LED Color Description Drive Solid green Good Drive power up and spin up OK Power Light bulb icon Monitors the DC output voltage within tolerance specification Overcurrent protection shutting down any voltage output displayed Voltage thresholds 5 VDC 25 VDC 12 VDC 6 VDC Current thresholds 5 VDC 20A 12 VDC 12A Blinking green Solid amber Solid green Solid amber Good Drive activity Failed Drive failure Power supply good Failed One or more output voltages out of range Temp Thermometer icon Monitors the temperature level and indicates violations of internal temperature thresholds of 55C and 60C Solid green Solid amber Good Under temperature threshold of 55C Failed Temperature threshold equal to or over 55C Event Caution icon Indicates any abnormal or failure event Solid green Solid amber Normal operation Abnormal environment event Chapter 6 Checking LEDs 6 3 Note To test that the front panel LEDs work press and hold the Reset button for 5 seconds All the LEDs should change from green to amber when you perform this test Any LED that fails to light indicates a problem with the LED When you release the Reset button the LEDs return to their initial state 6 3 Back Panel LEDs The back panel LED colors indicate the conditions describ
30. CSI array is a high performance storage device that contains up to four disk drives with SCSI connectivity to the data host FIGURE 1 1 Front View of a Sun StorEdge 3120 SCSI Array The JBOD Just a Bunch of Disks array connects directly to a host server FIGURE 1 2 Rear View of a JBOD Extensive reliability availability and serviceability RAS features include redundant components notification of failed components and the ability to replace components while the array is online The JBOD can be rackmounted in a server cabinet or expansion cabinet For information about specifications and agency approvals see SCSI Array Specifications on page A 1 This document highlights SCSI best practices which apply to the Sun StorEdge 3120 SCSI array 12 Best Practices for the Sun StorEdge 3120 SCSI Array The following sections outline small and large storage solutions for common entry level server environments m Print m File m Application These solutions can optimally use the Sun StorEdge 3120 SCSI array a next generation Ultra3 SCSI storage system designed to provide direct attached storage DAS to entry level servers These solutions feature many performance features using familiar SCSI technology Entry level servers are used for wide range of applications with distinct storage requirements so the Sun StorEdge 3120 SCSI array features a modular architecture
31. CSI devices attached to the HBA If you only see the HBA s SCSI ID then something is not correct with the configuration on the SCSI attached device or the cable between the HBA and the SCSI device is bad or not attached 6 If you are satisfied with the configuration press Esc until a screen opens and displays Exit Utility Select Yes and press Return A screen opens stating Please press any key to reboot Press a key to reboot the server 7 Repeat the same steps for every HBA that you want to attach to the Sun StorEdge 3120 JBOD array 7 14 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 7 6 5 7 6 6 Making JBODs Visible to Hosts Running the HP UX Operating System The following steps describe how to discover drives on systems running the HP UX operating system Run the command ioscan fnC disk If the drive is still not seen the host might need to be rebooted Run the commands sync sync sync reboot Making JBODs Visible to Hosts Running the IBM AIX Operating System The following steps describe how to discover drives on systems running the IBM AIX operating system Note You must have superuser privileges to run these commands 1 Create the logical drive and map its LUN to the correct host channel 2 Run the command cfgmgr Chapter 7 Maintaining and Troubleshooting Your Array 7 15 3 Run the command Isp
32. D units have TERM and ERROR LEDs TERM LED TERM T TERM LED TERM LED ERM RM TERM pe RM O Gamma o m O T as A e ie S O SAFTE 6 SAFTE 5 ERROR LED FIGURE 6 6 JBOD I O Module 6 6 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 CHAPTER 7 Maintaining and Troubleshooting Your Array This chapter describes troubleshooting procedures and error messages you can use to isolate configuration and hardware problems as well as maintenance procedures This chapter covers the following topics Upgrading Firmware on page 7 2 Failed Component Alarms on page 7 2 Silencing Audible Alarms on page 7 3 General Troubleshooting Guidelines on page 7 4 Writing Events to a Log File for an IBM AIX Host on page 7 5 Troubleshooting Solaris Operating System Configuration Issues on page 7 6 JBOD Disks Not Visible to the Host on page 7 6 Making JBODs Visible to Hosts Running the Solaris Operating System on page 7 7 Making JBODs Visible to Hosts Running the Windows NT Operating System on page 7 7 Making JBODs Visible to Hosts Running the Windows 2000 and Windows 2003 Operating Systems on page 7 10 Making JBODs Visible to Hosts Running the Linux Operating System on page 7 14 Making JBODs Visible to Hosts Running the HP UX Operating System on pa
33. Ds for FIGURE 4 11 TABLE 4 6 Example of Drive IDs for Dual Hosts Single Bus Right Switch Setting Server Channel Switch ID A 1 Right 8 9 10 11 B 2 Right 8 9 10 11 A Split Bus Single Initiator JBOD Configuration There are two important features to note with the split bus single initiator mode JBOD configuration m Connect one A and one B input port on the JBOD with an HBA host connection to the host The I O SCSI connectors are auto terminated a Ina split bus configuration the SCSI ID numbers automatically change according to the switch settings For more informations on switch settings see Fixed Drive IDs on page 4 10 Single initiator mode is when there is only one host connection on a SCSI channel Chapter 4 Connecting Your SCSI Array 4 15 Caution BEFORE you disconnect a cable from the array the host bus on that cable must be inactive FIGURE 4 12 shows a split bus JBOD with two host connections one host connection to each channel single initiator mode This is an efficient way to provide mirroring capability for a single host Note You can connect the cables to the inboard or outboard ports on a JBOD Both configurations work FIGURE 4 12 shows the cables connected to the outboard ports Host server HBA 1 HBA 2 Channel 1 Channel 2 FIGURE 4 12 JBOD Directly Connected to a Host Split Bus In
34. Guide 817 3338 Sun StorEdge 3000 Family CLI 1 6 User s Guide 817 4951 Sun StorEdge 3000 Family Rack Installation Guide for 1U Arrays 816 7964 Sun StorEdge 3000 Family Safety Regulatory and Compliance Manual 816 7930 Preface xi Accessing Sun Documentation All Sun StorEdge 3120 SCSI array documentation is available online in both PDF and HTML format at the following location http www sun com products n solutions hardware docs Network_Storage_Solutions Workgroup 3120 or http docs sun com db coll1 3120SCSIarray You can view print or purchase a broad selection of Sun documentation at http www sun com documentation Contacting Sun Technical Support For late breaking news and troubleshooting tips review the Sun StorEdge 3120 SCSI Array Release Notes located at http www sun com products n solutions hardware docs Network_Storage_Solutions Workgroup 3120 If you have technical questions about this product that are not answered in the documentation go to http www sun com service contacting To initiate or check on a USA only service request contact Sun support at 800 USA 4SUN To obtain international technical support contact the sales office of each country at http www sun com service contacting sales html xii Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 508 Accessibility Features The Sun StorEdge documentation is available in 508 compliant HTML f
35. OD MIDPLANE SLOT Chassis Serial Number 006498 FRU Status OK Name AC_POWER_SUPPLY Description SE3110 AC PWR SUPPLY FAN MOD Part Number 370 5638 Serial Number 000236 Revision 01 Manufacturing Date Tue Jul 8 22 14 33 2003 Manufacturing Location Irvine California USA Manufacturer JEDEC ID 0x048F FRU Location 1U AC PSU SLOT 0 LEFT Chassis Serial Number 006498 FRU Status OK Name AC_POWER_SUPPLY Description SE3110 AC PWR SUPPLY FAN MOD Part Number 370 5638 Serial Number 000287 5 14 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 show inquiry data This command displays the SCSI inquiry data The output of this command varies from one product to another and from one channel to another show inquiry data The following example shows an in band Sun StorEdge 3120 SCSI array inquiry secli gt show inquiry data Vendor SUN Product StorEdge 3120 D Revision 1159 Peripheral Device Type 0x3 Page 80 Serial Number 006498 Device Type Enclosure show led status This command displays the status of the LED adjacent to the specified disk drive slot in the array enclosure or expansion chassis To show the status of LVD JBOD enclosures use the following parameters show led status slotn disk sdn disk cxtYdZ The following example shows the status of the LED adjacent to the disk assig
36. Service Sun StorEdge Configuration Service supports standalone JBOD arrays However because the Sun StorEdge 3120 SCSI array does not have a RAID controller or RAID controller firmware to manage the disks this software support is limited to enabling JBOD support and viewing component and alarm characteristics See Viewing Component and Alarm Characteristics on page 5 4 Enabling JBOD Support Use JBOD support only when you have a SCSI array connected directly to a host This enables you to monitor peripheral device condition and events Note Enabling JBOD support may impact I O performance To monitor peripheral device condition and events for a JBOD device from the Sun StorEdge Configuration Service Console you first need to enable JBOD support Select View Agent Options Management The Agent Options Management window is displayed Select the Enable JBOD Support check box To immediately display the JBOD in the main window you need to probe for new inventory Select View View Server and click Probe Click OK The JBOD is displayed in the main window In a single bus configuration both ports of the JBOD array are connected to one HBA on the server as shown in the following example 5 2 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 gel Main View Q f 206 235 238 61 sf280r o HBA Card Ch 0 Id 5 SUN Stor Id 8 SEAGATE ST373307LSUN72G
37. YdZ on off In the following example the LED adjacent to the drive with SCSI address 3 in the enclosure is set to on sccli gt set led slot 3 on enclosure sn 006498 led slot 3 on TABLE 5 2 Arguments for set led Argument Description slot n Illuminates the drive LED for specified disk drive slot disk sdn Illuminates the drive LED for the specified Solaris disk drive slot disk cxXtYdZ Illuminates the drive LED for the specified Solaris disk drive slot ch id Illuminates the drive LED for the specified drive within a RAID subsystem on off Specify whether to illuminate the drive LED Chapter 5 Software Management Tools 5 9 show configuration This command displays the array configuration including inquiry information FRU information and the enclosure status which includes the status for the fan power supply temperature sensor and drive slots The configuration can be displayed onscreen or written to the specified file The output is plain text by default but XML output may be obtained by specifying the xm1 option show configuration xml x filename TABLE 5 3 Arguments for show configuration Argument Description xml x If the x or xml options are specified XML output is generated filename Specify the filename for the configuration file that you want to show Enclosure status values include Status Description OK This component has a status of OK
38. a cabinet refer to the installation manual which is provided with the rack or refer to the Sun StorEdge 3000 Family Rack Installation Guide for 1U Arrays on the product website 4 3 A Connecting Chassis to an AC Power Outlet When you connect the AC power cords you should install the provided two cord locks at the same time To connect the AC power cords perform the following procedure Connect an appropriate AC power cable to the first power supply and to a power outlet The provided AC cord locks are used to securely fasten the AC cable connectors Caution For AC power If the array is connected to AC power sources not within the designated 90 264 VAC range damage might occur to the unit Note To ensure power redundancy be sure to connect the two power supply modules to two separate circuits for example one commercial circuit and one UPS 2 Use a screwdriver to remove the screw from one of the two cord locks provided 4 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Turn the thumbscrew of the green ejector handle counterclockwise to release the handle Pull the green ejector handle of the first power supply forward and slide the cord lock around the handle and around the AC power connector on the power supply The cord lock fits very snugly around the power cable connector Slide the cord lock screw through the cord lock holes and tighten the scre
39. ages in var adm messages and identify any suspect Sun StorEdge 3120 SCSI arrays 1 Check the Sun StorEdge Configuration Service Console for alerts or messages 2 Check the LEDs For more information see Checking LEDs on page 6 1 3 In Sun StorEdge CLI run the show enclosure status command For more information see show enclosure status on page 5 12 4 Check revisions of software package patches and hardware 5 Verify the correct device file paths 6 Check any related software configuration or startup files for recent changes 7 Search SunSolve Online for any known related bugs and problems at http sunsolve Sun CoOM 7 6 JBOD Disks Not Visible to the Host If you attach a JBOD array directly to a host server and do not see the drives on the host server check that the cabling is correct and that there is proper termination See the special cabling procedures in Connecting Sun StorEdge 3120 SCSI Arrays to Hosts on page 4 8 7 6 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 7 6 1 7 6 2 Making JBODs Visible to Hosts Running the Solaris Operating System If the JBOD cabling is correct and the drives are still not visible run the devfsadm utility to rescan the drives The new disks can be seen when you perform the format command If the drives are still not visible reboot the host s with the reboot r command so that the drives are visible to the
40. ans that the module can be replaced while the array and hosts are powered up but the connected hosts must be inactive Caution Please follow the FRU procedures carefully to ensure successful FRU replacement The following table lists the FRUs that are currently available For additional FRUs consult your sales representative or the Sun web sites 8 1 TABLE 8 1 List of Available FRUs for the Sun StorEdge 3120 SCSI Array FRU Model Number F370 6195 xx F370 6193 xx F370 6192 xx F370 5405 xx F370 5528 xx F540 6054 xx F540 6055 xx F540 6056 xx F540 6057 xx F540 6058 xx XTA 3000 1URK 19U XTA 3000 1URK 19F XTA 3000 1URK 19C XTA 3000 AMBS Description 1U JBOD LVD Chassis I O board with SAF TE AC power supply and fan module 1U DC power supply and fan module 1U Cable LVD 1 foot jumper Cable LVD 1 5 foot expansion Drive module 36 GB LVD 10K RPM Drive module 36 GB LVD 15K RPM Drive module 73 GB LVD 10K RPM Drive module 73 GB LVD 15K RPM Drive module 146 GB LVD 10K RPM Kit rackmount 1U 19 in wide 18 to 28 in deep Kit Telco rackmount center mount 1U 19 in wide Kit Telco rackmount flush mount 1U 19 in wide Air management blank sled Caution You can mix capacity in the same chassis but not spindle speed RPMs on the same SCSI bus For instance you can use 36 Gbyte and 73 Gbyte drives with no performance problems if both are 10K RPM drives Violating this configuration
41. cable is required for a split bus configuration there is no indicator icon Note If a jumper cable is not attached to the JBOD it is automatically a split bus configuration The SCSI IDs are also displayed on the lower inside front edge of the chassis in front of each drive These IDs are automatically assigned based on the switch setting For more information on switch settings and drive IDs see the following section Fixed Drive IDs on page 4 10 Chapter 4 Connecting Your SCSI Array 4 9 4 6 2 Fixed Drive IDs Drive IDs are not dependent on the configuration type Single bus and split bus configurations use the same drive IDs The IDs assigned for disks 1 through 4 depend on the switch settings on the JBOD array IDs 5 and 6 are reserved for SAF TE IDs The fixed drive IDs for a 4 drive configuration are shown in FIGURE 4 6 Right switch set d O ID12 Left switch set ID13 FIGURE 4 6 Drive IDs for Single Bus and Split Bus Configurations 4 10 Caution SCSI IDs are set based on the switch setting on the array when it is powered on If you change the switch setting the SCSI IDs will change after you power off and then power on The following table shows the drive IDs that correspond with the switches in FIGURE 4 6 TABLE 4 3 Switch Sett
42. configure a non cluster dual host single bus environment but you must ensure that the hosts write to different disks on the SCSI bus by setting up a special configuration For instance you can specifically configure which host writes to each disk to prevent data overwrites Note Each device in your configuration must have a unique ID including any HBA devices For instance if your HBA device uses ID 6 do not use the left switch setting which sets the SAF TE ID to 6 For details on setting the HBA device ID see Enabling VERITAS DMP in a Single Bus Configuration on page 5 17 Caution BEFORE you disconnect a cable from the array the host bus on that cable must be inactive Caution When you connect the host cable in single bus configuration attach the host cable in a way that does not bend or damage the jumper cable 4 14 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 4 6 6 To connect a JBOD in a single bus configuration to dual hosts connect the following ports Host server A Host server B Channel 1 Channel 2 TERM TERM RIVE TERM as io srw ieres Bus cable Host cable FIGURE 4 11 JBOD Directly Connected to Two Hosts Single Bus In FIGURE 4 11 Host A is connected to port B Out and Host B is connected to port A In The following table shows the drive I
43. control For specific operating system instructions see JBOD Disks Not Visible to the Host on page 7 6 Optional If you are using Sun StorEdge Configuration Service you can discover the new drives using the software For instructions refer to the Sun StorEdge 3000 Family Configuration Service User s Guide Installing an Air Management Sled An air management sled looks identical to the disk drive module however it is an empty box and is used to maintain optimum airflow in a chassis If you have removed a disk drive and do not replace it you can insert an air management sled to maintain the optimum airflow inside the chassis You can install the air management sled by using the same procedure as Installing a New Disk Drive on page 8 6 8 4 Power and Fan Module FRUs Topics covered in this section are m Replacing an AC Power Supply Fan Module on page 8 8 m Removing an AC Power Supply Fan Module on page 8 8 a Installing an AC Power Supply Fan Module on page 8 8 a Replacing a DC Power Supply Fan Module on page 8 9 a Removing a DC Power Supply Fan Module on page 8 9 a Installing an DC Power Supply Fan Module on page 8 10 The following power specifications apply to the power supply and fan modules TABLE 8 2 Power Specifications AC power Voltage and frequency 90 to 264 VAC 47 to 63 Hz Input current 4A max Power supply output voltages 5VDC and 12 VDC DC powe
44. department for an immediate replacement 6 Check the list of Customer Provided Cables on page 3 3 These are required to complete your installation Caution You must purchase or provide 320M compliant SCSI cables for connecting the Sun StorEdge 3120 SCSI array to host servers 32 Checking the Package Contents It is important to inspect your Sun StorEdge 3120 SCSI array packages for standard items as well as purchased options before you begin installation If any parts are missing or damaged contact your sales representative immediately Quantity Item 1 Sun StorEdge 3120 SCSI array a group of disks no controller 1 Sun StorEdge 3120 SCSI Array Contents Sheet e To download and print the latest Sun StorEdge 3120 SCSI Array Release Notes go to http www sun com products n solutions hardware docs Network_Storage_Solutions Workgroup 3120 1 SCSI jumper cable 1 foot 30 cm VHDCI VHDCI for bus setting 2 DC power cables if you ordered a DC powered array 2 AC cord locks in a plastic bag if you ordered an AC powered array 2 Front bezel keys in a plastic bag to secure the front bezel onto the chassis Various Purchased options These options are ordered at the time of purchase and are integrated into or added to the unit prior to delivery 3 2 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 3 3 Field Replaceable Units Check that you received al
45. device or the cable between the HBA and the SCSI device is bad or not attached For details on attaching new devices see Making JBODs Visible to Hosts Running the Linux Operating System on page 7 14 In Microsoft Windows boot your system and verify that the host bus adapter HBA basic input output system BIOS recognizes the new SCSI device For details on attaching new devices follow the instructions in Making JBODs Chapter 7 Maintaining and Troubleshooting Your Array 7 17 Visible to Hosts Running the Windows NT Operating System on page 7 7 or in Making JBODs Visible to Hosts Running the Windows 2000 and Windows 2003 Operating Systems on page 7 10 Note While your system is starting you will see the new SCSI device a In HP UX run the ioscan fnc disk command For details on attaching new devices see Making JBODs Visible to Hosts Running the HP UX Operating System on page 7 15 a In IBM AIX run cfgmgr command followed by lspv For details on attaching new devices see Making JBODs Visible to Hosts Running the IBM AIX Operating System on page 7 15 7 18 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 7 8 JBOD Troubleshooting Decision Trees 1A JBOD SCSI Does the amber light move to the new drive Move drive to another slot Drive light amber yes Replace drive gt End yes 4
46. device is unresponsive To view the cause of a critical or degraded device status review the event log For details on the event log refer to the Sun StorEdge 3000 Family Configuration Service User s Guide View Enclosure Window The View Enclosure window displays the component and alarm characteristics for a JBOD device The window displays the status for environmental components including the fan power supply and temperature sensor To view the environmental component and alarm characteristics of a SCSI array from the Sun StorEdge Configuration Service Console perform the following steps Select the EMU SCSI or SES Fibre Channel icon lt Choose View View Enclosure To display FRU ID information click View FRU Chapter 5 Software Management Tools 5 5 Server 206 235 238 61 sf280r Controller HBA Card Manufacturer Model Power On Tim Power On Cyc SUN Firmware Rev 1159 StorEdge 3120 D Package PLD Rev 1158 e N A les N A Enclosure Number 1 v Alarm State No Alarm Speaker Test off Activate Environmental State al Component Status Power Supply 0 Good Power Supply 1 Good amp Fan 0 Good H Temperature 0 s9 P Dal Good Summary Power Good Fans Good Thermal Good K Dd Vieu FRU Close Help FIGURE 5 4 View Enclosure Dialog Box os Event Messages from
47. dex 1 Contents vii viii Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Preface gt This manual provides instructions for installing initially configuring and operating your Sun StorEdge 3120 SCSI array Caution You should read the Sun StorEdge 3000 Family Safety Regulatory and Compliance Manual before beginning any procedure in this manual How This Book Is Organized This book contains the following topics Chapter 1 provides an overview of the array s features Chapter 2 covers the site planning and basic safety requirements Chapter 3 provides general procedures for unpacking and inspecting the array Chapter 4 provides procedures for connecting your array to power and to the network Chapter 5 provides procedures for configuring your array with software management tools Chapter 6 describes the array s front and back panel LEDs Chapter 7 describes maintenance and troubleshooting procedures Chapter 8 provides instructions for removing and installing field replaceable units FRUs in Sun StorEdge 3120 SCSI arrays Appendix A provides Sun StorEdge 3120 SCSI array specifications Using UNIX Commands This document might not contain information on basic UNIX commands and procedures such as shutting down the system booting the system and configuring devices See the following for this information See one or more of the following for this information
48. e on page 8 4 Identifying the Defective Disk Drive on page 8 4 Removing a Defective Disk Drive on page 8 5 Installing a New Disk Drive on page 8 6 Installing an Air Management Sled on page 8 7 Chapter 8 Installing FRUs 8 3 8 3 1 8 3 1 1 A Replacing a Disk Drive To replace a disk drive you first remove the defective disk drive and then install a replacement drive The drive module is hot swappable it is replaced while the array is powered on Caution You can mix capacity in the same chassis but not spindle speed RPMs on the same SCSI bus For instance you can use 36 Gbyte and 73 Gbyte drives with no performance problems if both are 10K RPM drives Violating this configuration guideline leads to poor performance Chassis notch Drive handle FIGURE 8 1 The Front View of a Drive Module Pulled Out of the Chassis Identifying the Defective Disk Drive To receive automatic email notification of a disk drive failure set up Sun StorEdge Configuration Service or Sun StorEdge Diagnostic Reporter For details refer to the Sun StorEdge 3000 Family Diagnostic Reporter User s Guide or the Sun StorEdge 3000 Family Configuration Service User s Guide Before replacing a disk drive perform the following steps to ensure that you have identified the correct defective disk for removal Caution To prevent any possibility of data loss it is strongly recommended that you back up the data pr
49. ed in the following figures and tables The following figure is the back panel with LEDs FIGURE 6 3 Back Panel LEDs 6 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 TABLE 6 4 Back Panel Module LEDs Module Power supply fan Monitors the DC output voltage within tolerance specification Overcurrent protection shutting down any voltage output will also be displayed Voltage thresholds 5 VDC 25 VDC 12 VDC 6 VDC Current Thresholds 5 VDC 20A 12 VDC 12A LED Color Solid green Solid amber Solid green Solid amber Status Power supply good Failed one or more output voltages out of range Good fan Over 900 RPM Faulty failed Under 900 RPM T O module TERM LEDs ERROR LED Solid green Inactive LED Blinking green Solid amber Inactive LED Autotermination enabled Autotermination disabled Invalid single or dual cable configuration Failed I O module Valid single or split bus configuration and I O module is good Caution If you see a blinking green or amber LED you might have an incorrect configuration or a failed component The AC and DC power supply and fan modules have a single LED FIGURE 6 4 AC Power Supply and Fan Module Chapter6 CheckingLEDs 6 5 FIGURE 6 5 DC Power Supply and Fan Module The I O modules for JBO
50. er obligations 2 2 D DC power supply fan module connecting 4 6 installing 8 10 removing 8 9 decision trees for troubleshooting 7 19 default JBOD settings 4 10 device status icons 5 5 Index 1 viewing with SSCS 5 4 disk drives identifying defective drives 8 4 installing new drives 8 6 removing 8 5 replacing 8 4 status 5 12 downloading firmware 7 2 dual bus configuration See split bus configuration E electrical specifications 2 4 electromagnetic compatibility EMC 2 4 environmental range 2 3 event LED 6 3 event logs HP UX 7 5 IBM AIX 7 5 Linux 7 5 Solaris 7 5 Windows 7 5 exit command 5 7 F fan FRU 8 8 8 10 LED 6 3 6 5 status 5 12 file servers 1 3 firmware upgrading 7 2 FRUs listing of 8 2 viewing with CLI 5 13 5 15 G gray device status item 5 5 H hardware overview 1 1 specifications A 3 troubleshooting 7 4 HBA devices 4 14 4 18 help command 5 8 HP UX operating system 7 15 humidity 2 3 l IBM AIX operating system 7 5 7 15 icon status in SSCS 5 5 IDs setting 4 10 installing firmware patches 7 2 J JBOD cabling 4 8 default drive settings 4 10 multi initiator configuration 4 14 4 18 single bus configuration 4 12 4 14 5 2 single initiator configuration 4 15 split bus configuration 4 9 4 15 5 3 switch settings 4 10 K keys removing from bezel locks 4 2 L LEDs back panel 6 4 blinking 6 5 drives 6 2 fro
51. er turn Attach the power cable and reinstall the AC cord locks if applicable Turn the power back on Replacing a DC Power Supply Fan Module Caution To avoid damage to equipment do not remove a power supply fan module without a working replacement Removing a DC Power Supply Fan Module Be sure to follow Static Electricity and Other Precautions on page 8 2 Turn off the power and remove the power cable Turn the thumbscrew at the top of the power supply latch counterclockwise until the thumbscrew is disengaged from the power supply aa the thumbscrew counterclockwise Pull the latch forward FIGURE 8 3 The Power Supply Partially Pulled out of the Chassis Pull the latch forward about 90 degrees to disconnect the power supply fan module from the midplane 5 Pull the power supply fan module out of the chassis Chapter 8 Installing FRUs 8 9 8 4 2 2 Installing an DC Power Supply Fan Module Slide the new module into the fan and power supply slot Push the latch back so that the power supply is fully inserted into the chassis Turn the thumbscrew at the top of the power supply latch clockwise until it is finger tight to secure the module Note To ensure that a thumbscrew is finger tight tighten it with a screwdriver and then loosen the thumbscrew counterclockwise a quarter turn Connect the DC power cable to the DC source Note Use only DC power cab
52. ers and Groups Epe Storage i New Yolume E i Disk Management A 3 90 GB NTFS g Disk Defragmenter i Healthy Logical Drives gt BB Primary Partition 1 2 Domovabla Starsaa 12 Repeat these steps for any other new partitions and devices you want to format Chapter 7 Maintaining and Troubleshooting Your Array 7 13 7 6 4 Making JBODs Visible to Hosts Running the Linux Operating System When booting the server watch for the host bus adapter HBA card BIOS message line to display onscreen and then press the proper sequence of keys in order to get into the HBA BIOS Key strokes for SCSI Adaptec cards lt Ctrl gt lt A gt The key strokes are listed onscreen when the adapter is initializing After you enter the Adaptec HBA BIOS with lt Ctrl gt lt A gt perform the following steps 1 Highlight Configure View Host Adapter Settings and press Return 2 Go to Advanced Configuration Options and press Return 3 Go to Host Adapter BIOS and press Return a Select disabled scan bus if this is not going to be a bootable device b If it is going to be bootable device select the default Enabled The represents the default setting 4 Press Esc until you return to the main options screen where Configure View Host Adapter Settings was located 5 Select SCSI Disk Utilities and press Return The BIOS will now scan the SCSI card for any SCSI devices attached to the HBA You will see the HBA s SCSI ID as well as any other S
53. f 90 264 VAC and 47 63 Hz There is no need to make special adjustments Each DC array requires two 48 VDC service outlets and has an input voltage range of 36 VDC to 72 VDC Note To ensure power redundancy connect the two Sun StorEdge 3120 SCSI power modules to two separate circuits for example one commercial circuit and one UPS 2 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 TABLE 2 2 Power Specifications AC power Voltage and frequency 90 to 264 VAC 47 to 63 Hz Input current 4A max Power supply output voltages 5 VDC and 12 VDC DC power 48 VDC 36 VDC to 72 VDC 2 6 Physical Specifications Use the following physical specifications to plan the location of your array TABLE 2 3 Physical Specifications Category Description Dimensions 1U 1 75 inch 4 445 cm height 20 inch 50 8 cm chassis depth 17 5 inch 44 45 cm 19 inch 48 26 cm with ears width Installation clearances For FRU removal and replacement 15 inch 37 cm is required for front and back Cooling clearances 6 inch 15 cm is required front and back No cooling clearance is required on the sides or the top and bottom of the array 2 7 Layout Map It is helpful to create a sketch or layout map to indicate the exact location for the Sun StorEdge 3120 SCSI array installation as well as the location of the hosts As you lay out the components consider the cab
54. fect the reliability of your Sun product 2 3 Environmental Requirements TABLE 2 1 Environmental Specifications Operating Non Operating Altitude To 3000 meters 9000 feet To 12 000 meters 36 000 feet Temperature 5 degrees C to 35 degrees C 40 degrees C to 65 degrees C Humidity 10 to 90 40 degrees C 0 to 93 38 degrees C Range noncondensing noncondensing Chapter 2 Site Planning 2 3 2 4 Electromagnetic Compatibility EMC The following is required for all installations m All AC mains and supply conductors to power distribution boxes for the rackmounted array must be enclosed in a metal conduit or raceway when specified by local national and other applicable government codes and regulations a The supply conductors and power distribution boxes or equivalent metal enclosure must be grounded at both ends m The supplied arrays require voltages within minimum fluctuation m The facilities voltage supplied by the customer must maintain a voltage of not more than 5 percent The customer facilities must provide suitable surge protection 29 Electrical and Power Specifications All Sun StorEdge 3120 SCSI arrays require two independent power sources Each array has two power supply and fan modules for redundancy Each Sun StorEdge 3120 AC array requires two 115 VAC 15A or two 240 VAC service outlets All AC power supplies are autoranging and are automatically configured to a range o
55. follow Static Electricity and Other Precautions on page 8 2 for all procedures 1 Power off both power supply modules on the defective array 2 Ensure all SCSI cables attached to the I O module are labeled clearly 3 Write down the defective array s cabling configuration 4 Write down the SCSI ID switch setting right or left The IDs assigned for disks 1 through 4 depend on the switch settings on the array The right switch setting uses IDs 8 9 10 and 11 The left switch setting uses IDs 12 13 14 and 15 5 Remove all SCSI cables attached to the I O module 6 Label each disk drive with its disk slot position in the array 7 Remove the power supply modules and disk drives from the defective array 8 Remove the defective chassis 9 Obtain the replacement chassis Chapter 8 Installing FRUs 8 11 8 12 10 11 12 13 14 Re install all previously removed modules in their original positions into the replacement array Re install all SCSI and power cables in their original positions Set the SCSI ID switch to right or left depending on your previous configuration Note SCSI IDs are set based on the switch setting on the array when it is powered on If you change the switch setting the SCSI IDs will change after you power off and then power on Power on both power supply modules on the replacement array See Connecting Your SCSI Array on page 4 1 for instructions about configu
56. ge 7 15 Making JBODs Visible to Hosts Running the IBM AIX Operating System on page 7 15 Identifying a Failed Drive for Replacement on page 7 17 Verifying Operating System Device Information on page 7 17 JBOD Troubleshooting Decision Trees on page 7 19 7 1 To check front panel and back panel LEDs see Checking LEDs on page 6 1 For more troubleshooting tips refer to the Sun StorEdge 3120 SCSI Release Notes at http www sun com products n solutions hardware docs Network_Storage_Solutions Workgroup 3120 7 1 Upgrading Firmware Firmware upgrades are made available as patches that you can download from the Sun web site located at http sunsolve Sun COM Each patch applies to a particular type of firmware including a Drive firmware a SAF TE firmware SCSI only Each patch includes an associated README text file that provides detailed instructions about how to download and install that patch Firmware downloads follow the same general steps Locating the patch that contains the firmware upgrade you want a Downloading the patch to a location on your network Following the directions in the README patch text file to load the firmware upgrade 7 2 Failed Component Alarms Failed component alarm tones use Morse code dot and dash characters The dot is a short tone sounding for one unit of time The dash is a long tone sounding for three units of time Alarms als
57. host Making JBODs Visible to Hosts Running the Windows NT Operating System Before beginning this procedure make sure that you are using a supported SCSI host bus adapter HBA such as an Adaptec 39160 Refer to the Release Notes for your array for current information about which HBAs are supported Also make sure that you are using a supported driver for your HBA For the Adaptec 39160 use FMS V4 0a or later Boot your system and verify that the host bus adapter HBA basic input output system BIOS recognizes the new SCSI device Note While your system is starting you will see the new SCSI device You are now ready to partition and format the new device Open the Disk Administrator application a Click Start b Choose Administrative Tools Disk Administrator A Disk Administrator is initializing progress indicator is displayed A Disk Administrator window then displays the drives recognized by the system Chapter 7 Maintaining and Troubleshooting Your Array 7 7 3 Select the disk whose Free Space you want to partition and format 2 Disk Administrator of x Partition Tools View Options Help Disk 0 t D NTFS NTFS 8715 MB 2047 MB 6668 MB Disk 1 amp Primary partition a Choose Create from the Partition menu A Create Primary Partition window enables you to specify the size of the partition b Specify a size or accept the default value c Click OK t
58. identify the correct disk drive may result in replacing the wrong disk drive and could cause a loss of data Be sure that you have identified the correct disk drive An amber drive LED indicates a drive failure For details see Front Panel LEDs on page 6 2 Caution To prevent any possibility of data loss it is strongly recommended that you back up the data prior to removing disk drives Caution Do not remove a defective module unless you have a replacement FRU module to immediately replace the defective module If you remove a module and do not replace it you alter the air flow inside the chassis and could overheat the chassis as a result Chapter 8 Installing FRUs 8 5 8 3 1 3 Note A newly installed disk drive automatically rebuilds with the correct parity data and association with logical drive if a functioning global or spare drive has remained in the chassis Therefore do not remove and replace all drives at one time If more than one drive fails in a logical drive except RAID 1 0 then the logical drive fails data is lost and the logical drive must be rebuilt Remove the defective disk drive with the following steps Unlock the locks with the provided key and gently pull the plastic front bezel away from the front of the unit so that it drops down and is supported by the two hinged brackets on the sides Turn the thumbscrew counterclockwise several full turns until the thumbscrew and d
59. iles that can be used with assistive technology programs for visually impaired personnel These files are provided on the Documentation CD for your product as well as on the websites identified in the previous Accessing Sun Documentation section Additionally the software and firmware applications provide keyboard navigation and shortcuts which are documented in the user s guides Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can submit your comments by going to http www sun com hwdocs feedback Please include the title and part number of your document with your feedback Sun StorEdge 3000 Family Installation Operation and Service Manual part number 816 7956 11 Preface xiii xiv Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 CHAPTER 1 Array Overview This chapter provides an overview of your Sun StorEdge 3120 SCSI array which is an LVD SE device Topics covered in this chapter are m Introducing the Array Model on page 1 1 m Best Practices for the Sun StorEdge 3120 SCSI Array on page 1 2 a Additional Software Tools on page 1 8 1 1 Introducing the Array Model The Sun StorEdge 3120 SCSI array model is a JBOD an array with disks and no controller Providing up to 584 Gbyte RAID based on 146 Gbyte drives in a 1 75 inch tall by 19 inch wide storage unit the Sun StorEdge 3120 S
60. ings and Drive IDs for Single Bus and Split Bus Configurations Drive IDS SAF TE ID Right Switch 8 9 10 11 5 Left Switch 12 13 14 15 6 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Note Each device in your SCSI configuration must have a unique ID For instance if your HBA device uses ID 6 do not use the left switch setting which sets the SAF TE ID to 6 Use the right switch setting The IDs are also displayed on the lower inside front edge of the chassis in front of each drive These IDs are automatically assigned based on the switch setting as shown in FIGURE 4 6 The following illustration shows the port names The port names A and B are used for easy reference in the cabling procedures In a single bus configuration the B Out and the A In ports are available for host connections For more information see A Single Bus JBOD with One Host Connection on page 4 12 or A Single Bus Multi Initiator JBOD Configuration on page 4 14 In a split bus configuration several host connection configurations exist For details see A Split Bus Single Initiator JBOD Configuration on page 4 15 or A Split Bus Multi Initiator JBOD Configuration Connected to One JBOD on page 4 18 B In B Out A In A Out FIGURE 4 7 Sun StorEdge 3120 SCSI Array Port Names 4 6 3 Connecting Cables for a Single Bus Configuration A sing
61. ion outlines small and large storage solutions for application server environments FIGURE 1 5 shows the scalability between the application server and the Sun StorEdge 3120 SCSI array 1 6 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Small Configuration Large Configuration Scalability FIGURE 1 5 Optimized Architecture for Application Servers TABLE 1 4 describes the possible application server configurations TABLE 1 4 Configuration Details for Application Servers Small Configuration Large Configuration JBOD Enclosures 1 1 Number of Disks 2 4 Bus Configuration Split bus Split bus RAID Levels Used Host based RAID 1 Host based RAID 1 Drive Configuration 1 LUN 2 LUNs Consider the following tips and techniques when configuring application servers m A single array providing storage for two servers reduces storage costs with little to no effect on application performance m Use the built in SCSI ports of application servers to further minimize costs rather than adding a host adapter particularly when not using Gigabit Ethernet to the LAN Chapter 1 Array Overview 1 7 m Enhance application server availability by booting them from the RAID array rather than their internal drives This also facilitates the rapid replacement of malfunctioning or failed servers 1 3 Additional Software Tools Additional software tools are available on the Sun Download Center located at htt
62. ior to removing disk drives 1 Examine the back of the array and record the cable connections 8 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 8 3 1 2 2 Physically locate the defective disk drive An amber LED next to a drive on the front panel of the JBOD indicates a failed disk drive For details see Front Panel LEDs on page 6 2 Caution Failure to identify the correct disk drive may result in replacing the wrong disk drive and could cause a loss of data Be sure that you have identified the correct disk drive It is strongly recommended that you back up the data prior to removing disks Record the Chl and ID number for the defective disk drive for example Chl 0 ID 4 For descriptions of ID settings see Fixed Drive IDs on page 4 10 Optional In Sun StorEdge Configuration Service a red icon 1 in the main window indicates a JBOD drive failure Review the error log to confirm the disk drive ID for the failed drive For details on the Sun StorEdge Configuration Service main window see Main Window on page 5 4 Optional In Sun StorEdge CLI run the show enclosure status command If the drive status is Absent the drive may have failed or has been removed from the chassis For details on the show enclosure status command see show enclosure status on page 5 12 Removing a Defective Disk Drive Caution Failure to
63. l field replaceable units FRUs ordered with your Sun StorEdge 3120 SCSI array For a complete list of FRUS see Available FRUs on page 8 1 3 4 Customer Provided Cables Customers must provide the following cables m Two 3 prong AC power cables if you have an AC powered array m One Ultra 320 SCSI cable per host to connect a host to an array up to two host cables may be needed per array To obtain qualified cables consult your Sun sales representative Chapter 3 Inspecting the Array Package 3 3 3 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 CHAPTER 4 Connecting Your SCSI Array gt gt This chapter provides procedures for cabling the Sun StorEdge 3120 SCSI array for single bus or split bus configurations and for connecting the array to power and to network devices The topics covered in this chapter are as follows m Converting Your Front Bezel Locks So the Keys Cannot Be Removed on page 4 2 Rackmounting the Array on page 4 4 Connecting Chassis to an AC Power Outlet on page 4 4 Connecting the Chassis to DC Power Outlets on page 4 6 Bus and Cable Lengths on page 4 7 Connecting Sun StorEdge 3120 SCSI Arrays to Hosts on page 4 8 Single Bus SB Label on page 4 9 Fixed Drive IDs on page 4 10 Connecting Cables for a Single Bus Configuration on page 4 11 A Single Bus JBOD with One Host Connection on page
64. le bus I O configuration assigns all disk drive IDs in a chassis to one channel To configure a JBOD unit as a single bus configuration connect the SCSI jumper cable between SCSI ports labeled with the SB icon the B In and A Out ports as shown in FIGURE 4 7 Tighten the cable jack screws with six full clockwise turns to ensure proper connection and operation SC U0 0 00e Cr Enron BG FIGURE 4 8 Cabling for Single Bus JBOD Connect your JBOD array to a host server with SCSI cables as shown in FIGURE 4 8 FIGURE 4 9 or FIGURE 4 10 Chapter 4 Connecting Your SCSI Array 4 11 4 6 4 Caution When you connect the host cable in single bus configuration attach the host cable in a way that does not bend or damage the jumper cable A Single Bus JBOD with One Host Connection Caution BEFORE you disconnect a cable from the array the host bus on that cable must be inactive Caution When you connect the host cable in single bus configuration attach the host cable in a way that does not bend or damage the jumper cable To connect a JBOD in a single bus configuration to a single host connect the following ports Host server Channel 1 Bus cable Host cable FIGURE 4 9 JBOD Directly Connected to a Host Single Bus In FIGURE 4
65. le lengths For more information about cables see Bus and Cable Lengths on page 4 7 Chapter 2 Site Planning 2 5 2 8 Rack Placement Follow these guidelines when preparing a rackmount placement for your system Ensure that the floor surface is level Leave enough space in front of the rack to access components for servicing Leave enough space in back of the rack to access components for servicing Keep power and interface cables clear of foot traffic Route cables inside walls under the floor through the ceiling or in protective channels or raceways Route interface cables excluding fiber optic cables away from motors and other sources of magnetic or radio frequency interference Stay within the cable length limitations Provide two separate power sources for the array These power sources must be independent of each other and each must be controlled by a separate circuit breaker at the power distribution point 2 9 Preinstallation Worksheet When ordering a Sun StorEdge 3120 SCSI array complete the following Preinstallation Worksheet and then prepare the site for installation according to the site planning requirements You are responsible for ensuring that the site consistently conforms to all stipulated standards and that necessary peripherals are made available to the engineer during installation Review the details of your specific survey before installing your Sun StorEdge 3120 SCSI array 2 6 Sun St
66. les provided with the array Check the DC cable part number and wire labels carefully before connecting the cable to the source see the table below GND Chassis Ground TABLE 8 3 DC Cable Wiring Cable 35 00000148 Cable 35 00000156 Pin Voltage Color Pin Voltage Color A3 Return Red A3 L White A2 GND Green yellow A2 GND Green yellow Al 48V Black Al L White To extend the length of the DC power cable as needed Strip the last 1 4 inch of the cable insert it into a provided Panduit tube and crimp the tube 6 Attach the power cable to the array 7 Turn the power on 8 10 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Installing a JBOD Chassis FRU The Sun StorEdge 3120 SCSI array box FRU includes a chassis its drive midplane and its backplane This product is ordered to replace a box that has been damaged or whose midplane backplane or terminator module has been damaged To make a fully functional array you need to add the following parts from the replaced array a Drive modules m Two power supply fan modules To install the individual modules use the replacement instructions provided in this guide To configure the array see Connecting Your SCSI Array on page 4 1 To replace the chassis frame of an existing JBOD perform the following steps Caution Connected hosts must be inactive during this replacement procedure Note Be sure to
67. nd 5 15 silencing alarms 6 2 7 3 single processor servers 1 3 single bus configurations cabling 4 9 4 11 drive IDs 4 11 label 4 9 setting unique HBA IDs for 5 17 viewing in SSCS 5 3 single initiator JBOD configuration 4 15 site planning customer obligations 2 2 electrical power 2 4 EMC 2 4 environmental 2 3 layout 2 6 overview 2 1 physical 2 5 safety precautions 2 2 site preparation survey 2 6 software management tools 1 8 Solaris operating system 7 6 7 7 Index 3 specifications clearances 2 5 electrical power 2 4 physical array 2 5 product A 3 split bus configurations cabling 4 9 limitations 5 3 5 12 multi initiator 4 18 single initiator 4 15 viewing in SSCS 5 3 SSCS See Sun StorEdge Configuration Service static electricity precautions 8 2 storage requirements 1 3 Sun cluster 4 14 4 18 Sun Fire V120 1 3 Sun StorEdge CLI about command 5 7 exit command 5 7 help command 5 8 overview 5 7 quit command 5 8 set led command 5 9 show configuration command 5 10 show enclosure status command 5 12 show frus command 5 13 5 15 show inquiry data command 5 15 show led status command 5 15 version command 5 17 viewing status with 5 4 Sun StorEdge Configuration Service component characteristics 5 4 enabling JBOD support 5 2 main window 5 4 overview 5 2 single bus configurations 5 3 split bus configurations 5 3 viewing alarms with 5 4 switch settings 4 8
68. nd Solaris are trademarks or registered trademarks of Sun Microsystems Inc in the U S and in other countries U S Government Rights Commercial use Government users are subject to the Sun Microsystems Inc standard license agreement and applicable provisions of the FAR and its supplements DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2004 Dot Hill Systems Corporation 6305 El Camino Real Carlsbad Californie 92009 Etats Unis Tous droits r serv s Sun Microsystems Inc et Dot Hill Systems Corporation peuvent avoir les droits de propri t intellectuels relatants la technologie incorpor e dans le produit qui est d crit dans ce document En particulier et sans la limitation ces droits de propri t intellectuels peuvent inclure un ou plus des brevets am ricains num r s a http www sun com patents et un ou les brevets plus suppl mentaires ou les applications de brevet en attente dans les Etats Unis et dans les autres pays Ce produit ou document est prot g par un copyright et distribu avec des licences qui en restreignent l utilisation la copie la distribution et la d compilation Aucune partie de ce produit ou document ne peut tre reproduite so
69. ned to drive slot 3 for an expansion chassis sccli gt show led status slot 3 enclosure sn 006498 led slot 3 on Chapter 5 Software Management Tools 5 15 TABLE 5 4 Arguments for show led status Argument Description slot n Shows the status for the LED adjacent to the specified disk drive slot This argument is not accepted for RAID controllers disk sdn Shows the status for the LED adjacent to the specified Solaris disk drive slot This argument is not accepted for split bus chassis disk cxXtYdZ Shows the status for the LED adjacent to the specified Solaris disk drive slot This argument is not accepted for split bus chassis ch id Shows the status for the LED adjacent to the specified drive within a RAID subsystem show safte devices This command displays information returned by the SAF TE device embedded in SCSI LVD RAID enclosures or JBODs The output includes the serial number of the chassis in which it is installed the vendor and product IDs and SAF TE firmware revision and the SAF TE firmware package revision which refers to firmware for other microprocesses in the chassis that are managed by the SAF TE processor show safte devices The following example shows the SAF TE device information for a Sun StorEdge 3120 SCSI array sccli gt show safte devices Id Chassis Vendor Product ID Rev Package 6 006498 SUN StorEdge 3120 D 1159 1159 5 16 Sun StorEdge 3000 Family Ins
70. nt panel 6 3 illuminating with CLI 5 9 status of 5 15 left switch setting 4 10 Linux operating system 7 14 Index 2 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 M maintaining the array 7 1 Microsoft Windows operating system 7 7 7 10 multi initiator JBOD configuration 4 14 4 18 multi path software 4 14 4 18 5 17 muting alarms 6 2 P package contents 3 2 performance problems 7 17 8 2 8 4 8 6 physical specifications A 2 pinout for LVD MSE SCSI A 7 planning site 2 1 ports connecting see cabling 4 1 names 4 11 power LED 6 3 power specifications 2 4 power supply AC 8 8 DC 8 10 LED 6 5 status 5 12 print servers 1 3 purple device status icon device status state 5 5 Q quit command 5 8 R red device status item 5 5 removing keys from bezel locks 4 2 replacing failed drives HP UX 7 15 Linux 7 14 Microsoft Windows 7 7 Solaris 7 7 Windows 7 10 requirements application servers 1 3 file servers 1 3 print servers 1 3 reset button 7 3 resetting alarms 6 2 right switch setting 4 10 S safety precautions 2 2 SAF TE IDs 4 10 status 5 12 5 16 SB icon 4 9 SCSI connector A 7 SCSI IDs 4 8 4 10 5 17 select command 5 8 set led command 5 9 setting unique HBA device IDs 5 17 show configuration command 5 10 show enclosure status command 5 12 show frus command 5 13 show inquiry data command 5 15 show led status comma
71. o create the partition The partition is now identified as Unformatted in the Disk Administrator window 4 Select the Unformatted partition a Disk Administrator O x Partition Tools View Options Help Disk 0 8715 MB Disk 1 100 MB A Primary partition Laid 5 Choose Commit Changes Now from the Partition menu A confirmation dialog box is displayed 7 8 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 6 Click Yes to save the changes you have made A dialog box confirms that the disks updated successfully Click OK The partition is now identified as Unknown in the Disk Administrator window Format the Unknown partition a Select the Unknown partition a Disk Administrator _ oO x Partition Tools View Options Help E Disk 0 Cc D NTFS NTFS 8715 MB 2047 MB 6668 MB Disk 1 F Unknown 100 MB 100 MB B Primary partition Partition 100M8 Unknown b Choose Format from the Tools menu A Format dialog box is displayed c Choose NTFS from the File System drop down menu d Make sure the Quick Format checkbox is checked e Specify the settings you want and then click Start A dialog box warns you that any existing data on the disk will be erased f Click OK to format the disk The new partition is formatted and a dialog box confirms that the format is complete Chapter 7
72. o referred to as beep codes are presented in a sequence starting with the critical component failure alarm which alerts you to a component problem or failure or a firmware mismatch This alarm is then followed by alarms for whichever components or assemblies have failed Once the beep code sequence is complete it repeats To understand the beep codes listen to the sequence of codes until you can break down the sequence into its separate alarms You can also check your software or firmware for alarms error messages or logs to isolate and understand the cause 7 2 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 For example in the case of a fan failure in a power supply you might first hear the critical component failure alarm followed by a power supply failure alarm from power supply 0 or power supply 1 followed by a fan failure event alarm followed by an event alarm This sequence will continue to repeat TABLE7 1 Failed Component Alarm Codes Failure Morse Code Letter Morse Code Sound Pattern Critical component failure 8dashes 2422 or mismatch Power supply 0 failure PO p Power supply 1 failure P1 vote Event alarm Fan failure E F Voltage failure V T Temperature failure 7 3 Silencing Audible Alarms An audible alarm indicates that an environmental component in the array has failed These error conditions and events are reported by event messages and
73. on and Service Manual July 2004 A 2 Summary of Sun StorEdge 3120 SCSI Array Specifications Feature Description General e 4 hot pluggable drives in a 1U 1 75 inch high chassis e Ultra 320 SCSI buses e Autosensing AC or DC power supplies Density e Up to 584GB in a RAID array e 21 inch chassis depth Reliability Redundant hot swappable FRUs e N 1 hot swappable power and cooling e NEBS Level 3 and HALT test certified Designed to meet 99 999 reliability Array System e Four Ultra320 SCSI channels Storage Resource e Support for Sun StorEdge Configuration Service and Sun StorEdge Diagnostic Management Reporter management software and the Sun StorEdge Command Line Interface CLI utility Appendix A SCSI Array Specifications A 3 A 3 Agency Approvals and Standards Product Safety Country U S Canada Germany European Union Japan Australia Argentina Germany Russia Russia Standard UL Listed to UL60950 2000 3rd Edition CSA Standard CAN CSA C22 2 No 60950 00 3rd Edition T V EN60950 2000 Part of World wide CB Scheme Part of World wide CB Scheme Resolution 92 98 S Mark GS mark ergonomics Rheinland Part of World wide CB Scheme GOST R mark Hygienic Mark ergonomics Electromagnetic Compatibility Country U S Canada Japan European Union Australia New Zealand Standard FCC 47 Part 15 Subpart B Class B ICES 003 VCCI Class B EN 55022 1998 Class B
74. orEdge 3000 Family Installation Operation and Service Manual July 2004 If necessary attach or sketch a network diagram to the survey TABLE 2 4 Preinstallation Worksheet Rackmounting IP address Cabling Customers must ensure that the appropriate service outlets are available for installation Requirements vary Will the Sun StorEdge 3120 SCSI array be rackmounted Yes No e Is the rack supplied by Sun Yes No e If yes include Sun model number ____ e If not make model Does the rack mount e Front and back If so depth e Center Telco What cable lengths are required Diagram preferred Are there any power strips or power sequencers in the rack Yes No Are they supplied by Sun Yes No If yes part number If not quantity of plugs outlets required Array IP address Array network mask SCSI cable lengths to connect to hosts Chapter 2 Site Planning 2 7 TABLE 2 5 Host Connectivity Summarized Host Connectivity Host 1 Host Name Host Make Model HBA connector types Cable distance from the array to the host s Operating system Patches installed IP addresses e Network e Host Host Connectivity Host 2 Host Name Host Make Model HBA connector types Cable distance from the array to the host s Operating system Patches installed IP addresses e Network e Host 2
75. ound 54 Ground Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 TABLE A 2 SCSI Connector Pin Descriptions Continued Pin Description Pin Description 21 ATN 55 ATN 22 Ground 56 Ground 23 BSY 57 BSY 24 ACK 58 ACK 25 RST 59 RST 26 MSG 60 MSG 27 SEL 61 SEL 28 C D 62 C D 29 REQ 63 REQ 30 I O 64 I O 31 Data 8 65 Data 8 32 Data 9 66 Data 9 33 Data 10 67 Data 10 34 Data 11 68 Data 11 A S SCSI Host or Drive Cable Standard 8mm 68 pin LVD SCSI cable FIGURE A 2 Cross section of the 68 Conductor SCSI Pinout for LVD MSE SCSI Appendix A SCSI Array Specifications A 7 TABLE A 3 SCSI Connector Pin Numbers and Cable Pairs PIN CABLE SE LVD PIN CABLE SE LVD PAIR PAIR 1 30SR DB12 35 30 DB12 DB12 2 31SR DB13 36 31 DB13 DB13 3 32SR DB14 37 32 DB14 DB14 4 33SR DB15 38 33 DB15 DB15 5 34SR DBP1 39 34 DBP1 DBP1 6 16SR DBO 40 16 DB0 DBO 7 17SR DB1 41 17 DB1 DB1 8 18SR DB2 42 18 DB2 DB2 9 19SR DB3 43 19 DB3 DB3 10 20SR DB4 44 20 DB4 DB4 1 21SR DB5 45 21 DB5 DB5 12 22SR DB6 46 22 DB6 DB6 13 23SR DB7 47 23 DB7 DB7 14 24SR P_CRCA 48 24 DBP P_CRCA 15 25GND GND 49 25GND GND 16 15DIFFSENSE 50 15GND GND 17 14TPWR TPWR 51 14TPWR TPWR 18 13TPWR TPWR 52 13TPWR TPWR 19 12RSVD RSVD 53 12RSVD RSVD 20 5GND GND 54 5GND GND 21 6SR ATN 55 6 ATN ATN 22 7GND GND 56 7GND GND 23 4SR BSY
76. p wwws sun com software download The following software tools are available a Sun StorEdge Configuration Service a management and monitoring program m Sun StorEdge Diagnostic Reporter software a monitoring utility m Sun StorEdge CLI a command line utility to manage the array For details on using the software management tools with the SCSI array see Software Management Tools on page 5 1 For other supported software tools refer to the release notes for your array located at http www sun com products n solutions hardware docs Network_Storage_Solutions Workgroup 3120 1 8 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 CHAPTER 2 Site Planning This chapter outlines the site planning requirements and basic safety requirements for the installation and use of Sun StorEdge 3120 SCSI arrays Customers are asked to complete a preinstallation worksheet and to prepare the site for installation according to the worksheet details and the specified site planning requirements Review the details of this chapter before installing a Sun StorEdge 3120 SCSI array Topics covered in this chapter are Customer Obligations on page 2 2 Safety Precautions on page 2 2 Environmental Requirements on page 2 3 Electromagnetic Compatibility EMC on page 2 4 Electrical and Power Specifications on page 2 4 Physical Specifications on page 2 5 Layout Map on
77. page 2 5 Rack Placement on page 2 6 Preinstallation Worksheet on page 2 6 Note Refer to the Sun StorEdge 3120 SCSI Array Release Notes for the current lists of supported operating environments host platforms software and qualified cabinets 2 1 2 1 Customer Obligations The customer is obliged to inform Sun Microsystems of any and all ordinances and regulations that would affect installation Caution When selecting an installation site for the Sun StorEdge 3120 SCSI array choose a location that avoids excessive heat direct sunlight dust or chemical exposure Such exposure greatly reduces the product s longevity and might void your warranty The customer is responsible for meeting all government codes and regulations concerning facilities The customer is also responsible for compliance with the following requirements Meet all local national and international codes covered in this specification The subjects covered include fire and safety building and electrical codes m Document and inform Sun Microsystems of any deviations from this specification 2 2 Safety Precautions For your protection observe the following safety precautions when setting up your equipment m Follow all safety precautions and requirements specified in the Sun StorEdge 3000 Family Safety Regulatory and Compliance Manual m A fully loaded array weighs over 30 pounds 13 608 kg Use two people
78. r 48V DC 36 VDC to 72 VDC Chapter 8 Installing FRUs 8 7 8 4 1 8 4 1 1 8 4 1 2 m N ie Replacing an AC Power Supply Fan Module Caution To avoid damage to equipment do not remove a power supply fan module without a working replacement Removing an AC Power Supply Fan Module Be sure to follow Static Electricity and Other Precautions on page 8 2 Turn off the power and then remove the AC cord locks if applicable and the power cable Turn the thumbscrew at the top of the power supply latch counterclockwise until the thumbscrew is disengaged from the power supply P the thumbscrew counterclockwise Pull the latch forward FIGURE 8 2 The Power Supply Partially Pulled out of the Chassis Pull the latch forward about 90 degrees to disconnect the power supply fan module from the midplane Pull the power supply fan module out of the chassis Installing an AC Power Supply Fan Module Slide the new module into the fan and power supply slot Push the latch back so that the power supply is fully inserted into the chassis Turn the thumbscrew at the top of the power supply latch clockwise until it is finger tight to secure the module 8 8 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 8 4 2 Note To ensure that a thumbscrew is finger tight tighten it with a screwdriver and then loosen the thumbscrew counterclockwise a quart
79. rEdge Configuration Service 5 2 5 2 1 Enabling JBOD Support 5 2 5 2 2 Viewing Component and Alarm Characteristics 5 4 iv Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 5 3 5 4 5 5 5 6 Event Messages from the Sun StorEdge Diagnostic Reporter 5 6 Monitoring with the Sun StorEdge CLI 5 7 about 5 7 exit 5 7 help 5 8 quit 5 8 select 5 8 set led 5 9 show configuration 5 10 show enclosure status 5 12 show frus 5 13 show inquiry data 5 15 show led status 5 15 show safte devices 5 16 version 5 17 Managing Disks in the Sun StorEdge 3120 SCSI Array 5 17 Enabling VERITAS DMP in a Single Bus Configuration 5 17 Checking LEDs 6 1 6 1 6 2 6 3 LEDs When Array Is First Powered On 6 1 Front Panel LEDs 6 2 Back Panel LEDs 6 4 Maintaining and Troubleshooting Your Array 7 1 7 1 7 2 7 3 7 4 Upgrading Firmware 7 2 Failed Component Alarms 7 2 Silencing Audible Alarms 7 3 General Troubleshooting Guidelines 7 4 7 4 1 Writing Events to a Log File for an IBM AIX Host 7 5 Contents v 7 5 Troubleshooting Solaris Operating System Configuration Issues 7 6 7 6 JBOD Disks Not Visible to the Host 7 6 7 6 1 Making JBODs Visible to Hosts Running the Solaris Operating System 7 7 7 6 2 Making JBODs Visible to Hosts Running the Windows NT Operating System 7 7 7 6 3 Making JBODs Visible to Hosts Running the Windows 2000 and Windows 2003 Operating Systems 7 10 7 6 4 Making JBOD
80. ractive mode quit select The select command selects a new device to which subsequent commands are issued If no device is specified and more than one choice exists a menu of choices is displayed This command should not be used on the command line because a select command is implicitly done if no device name is specified select device The following command selects an in band SCSI JBOD device sccli gt select dev es ses0 sccli selected device dev es ses2 SUN StorEdge 3120 D SN 00029F 5 8 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 set led This command illuminates the LED in the enclosure adjacent to the specified disk or slot For JBODs specify a disk device using a Solaris device name such as sd31 or c1t0d0s2 or specify a slot number Use the show led status command to show the status of the identified disk drive Note Selecting a slot by disk name is not supported in split bus dual bus enclosure configurations because the enclosure services processor resides on only one of the internal buses and the CLI may not be able to unambiguously determine the slot location of a particular device In such configurations use the show enclosure status command and the documentation provided with your enclosure to determine the correct slot number instead To illuminate a disk drive LED use the following parameters set led slotn disk sdn diskcxXt
81. re and Upgrade Disk Wizard is displayed click Cancel A Connecting to Logical Disk Manager Server status message is displayed 4 Select the new device when it is displayed 01x Action View e slame lesa Tree Partition Basic NTFS Healthy System 8 46 GB Computer Management Local I i System Tools fal Event Viewer ic eo System Information El Performance Logs and Alerts 4 Shared Folders zea Device Manager o Local Users and Groups Sy Storage Y Disk Management ee Disk Defragmenter E Logical Drives H E Unallocated f Pri Partiti 1 2 Domovable Staranc E 5 Right click in the Unallocated partition of the device and choose Create Partition A Create Partition Wizard is displayed Create Partition Wizard Select Partition Type You can specify what type of partition to create Select the type of partition you want to create Extended partition Lonical drive Description A primary partition is a volume you create using free space on a basic disk Windows 2000 and other operating systems can start from a primary partition fou can create up to four primary partitions on a basic disk or you can make three primary partitions and an extended partition lt Back Cancel 6 Click Next 7 Choose Primary partition and click Next Chapter 7 Maintaining and Troubleshooting Your Array 7 11
82. re information about replacing the chassis see Installing a JBOD Chassis FRU on page 8 11 Caution Back up the chassis data onto another storage device prior to replacing a disk drive to prevent any possible data loss Before you begin troubleshooting JBODs check the cables that connect the host to the JBOD Look for bent pins loose wires loose cable shields loose cable casing and any cables with 90 degree or more bends in them If you find any of these problems replace the cable The FIGURE 7 1 flowchart provides troubleshooting procedures specifically for JBODs Writing Events to a Log File for an IBM AIX Host For an IBM AIX operating system the event logs are not logged by default You might need to change etc syslog conf to enable it to write to a log file Modify etc syslog conf to add the following line info tmp syslog rotate size 1000k Make sure the file that is specified in the added line exists If it does not exist you need to create it For example in the above configuration you would create a file named tmp syslog 3 Change to tmp syslog and restart the syslog by typing kill HUP cat etc syslog pid Chapter 7 Maintaining and Troubleshooting Your Array 7 5 7 5 Troubleshooting Solaris Operating System Configuration Issues Follow this sequence of general steps to isolate software and configuration issues Note Look for storage related mess
83. ring the JBOD Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 APPENDIX A SCSI Array Specifications This appendix provides the specifications for the Sun StorEdge 3120 SCSI array The topics covered are Summary of Physical Specifications on page A 2 Summary of Sun StorEdge 3120 SCSI Array Specifications on page A 3 Agency Approvals and Standards on page A 4 SCSI Host or Drive Connector on page A 6 SCSI Host or Drive Cable on page A 7 A 1 A 1 Summary of Physical Specifications TABLE A 1 Sun StorEdge 3120 SCSI Array Physical Specifications Feature Description Height 1U 1 75 inch 4 445 cm Width 19 inch 48 26 cm body Depth Weight JBOD Main chassis 18 inch 45 72 cm To back of power supply 20 inch 50 8 cm To back of power supply handle 21 inch 53 34 cm 30 Ibs 13 608 kg with 146 GB drives General 4 hot pluggable drives in a 1U 1 75 inch high chassis Ultra 320 SCSI buses Autosensing AC or DC power supplies Density Up to 584GB in a SCSI array 21 inch chassis depth Reliability Redundant hot swappable FRUs N 1 hot swappable power and cooling NEBS Level 3 and HALT test certified Designed to meet 99 999 reliability Note Add 10 6 lbs 4 8 kg for packaging if you want to know the shipping weight of your array A 2 Sun StorEdge 3000 Family Installation Operati
84. rive module are loosened Gently pull the release handle upward Pull the drive module out until the drive connector has fully disconnected from the midplane Wait 20 seconds for the drive to stop spinning and then remove it from the chassis Installing a New Disk Drive Caution You can mix capacity in the same chassis but not spindle speed RPMs on the same SCSI bus For instance you can use 36 Gbyte and 73 Gbyte drives with no performance problems if both are 10K RPM drives Violating this configuration guideline leads to poor performance To install the replacement disk drive perform the following steps Gently slide the drive module into the drive slot until the handle pins slip into the chassis notch Lower the disk drive handle until it is vertical Press and hold the drive handle in while you press the thumbscrew in until it engages the threads Turn the thumbscrew clockwise until it is finger tight Push the plastic front bezel onto the front of the unit until it is seated firmly and use the key to lock the locks A green drive LED indicates a functional drive For details see Front Panel LEDs on page 6 2 8 6 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 8 3 2 6 If the replaced drive is in a JBOD directly attached to a server perform any operations your host software requires to discover the new drive and bring it under software
85. s Visible to Hosts Running the Linux Operating System 7 14 7 6 5 Making JBODs Visible to Hosts Running the HP UX Operating System 7 15 7 6 6 Making JBODs Visible to Hosts Running the IBM AIX Operating System 7 15 7 7 Identifying a Failed Drive for Replacement 7 17 7 7 1 Verifying Operating System Device Information 7 17 7 8 JBOD Troubleshooting Decision Trees 7 19 8 Installing FRUs 8 1 8 1 Available FRUs 8 1 8 2 Static Electricity and Other Precautions 8 2 8 3 Disk Drive and Air Management Sled FRUs 8 3 8 3 1 Replacing a Disk Drive 8 4 8 3 1 1 Identifying the Defective Disk Drive 8 4 8 3 1 2 Removing a Defective Disk Drive 8 5 8 3 1 3 Installing a New Disk Drive 8 6 8 3 2 Installing an Air Management Sled 8 7 8 4 Power and Fan Module FRUs 8 7 8 4 1 Replacing an AC Power Supply Fan Module 8 8 8 4 1 1 Removing an AC Power Supply Fan Module 8 8 8 4 1 2 Installing an AC Power Supply Fan Module 8 8 vi Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 8 4 2 Replacing a DC Power Supply Fan Module 8 9 8 4 2 1 Removing a DC Power Supply Fan Module 8 9 8 4 2 2 Installing an DC Power Supply Fan Module 8 10 8 5 Installing a JBOD Chassis FRU 8 11 SCSI Array Specifications A 1 A 1 Summary of Physical Specifications A 2 A 2 Summary of Sun StorEdge 3120 SCSI Array Specifications A 3 A 3 Agency Approvals and Standards A 4 A 4 SCSI Host or Drive Connector A 6 A 5 SCSI Host or Drive Cable A 7 Index In
86. s command shows the status for all chassis components including SAF TE information fan power supply temperature sensor and drive slot status Note In split bus configurations half the drives display a status of Absent The drives are present but because of a SAF TE design limitation the information does not display show enclosure status Enclosure status values include Status Description OK This component has a status of OK Absent This component is absent Fault The component is exhibiting a fault condition Unknown This component status is not available Disk slots refer to the backplane FRU to which disks are connected Note The Enclosure SCSI Channel Type values include single bus and split bus Throughout the documentation and the CLI the term split bus is interchangeable with the term dual bus For details on configuring an array see Connecting Sun StorEdge 3120 SCSI Arrays to Hosts on page 4 8 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 The following example shows the enclosure status for a Sun StorEdge 3120 SCSI device sccli gt show enclosure status Id Chassis Vendor Product ID Rev Package Status 6 006498 SUN StorEdge 3120 D 1159 1159 OK Enclosure Component Status Type Unit Status FRU P N FRU S N Add l Data Fan 0 OK 370 5638 000236 Fan 1 OK 370 5638 000287 PS 0 OK 370 5638 000236 PS 1 OK 370 5638 0
87. sS amp o SUN microsystems Sun StorEdge 3000 Family Installation Operation and Service Manual Sun StorEdge 3120 SCSI Array Sun Microsystems Inc www sun com Part No 816 7956 11 July 2004 Revision A Submit comments about this document at http www sun com hwdocs feedback Copyright 2004 Dot Hill Systems Corporation 6305 El Camino Real Carlsbad California 92009 USA All rights reserved Sun Microsystems Inc and Dot Hill Systems Corporation may have intellectual property rights relating to technology embodied in this product or document In particular and without limitation these intellectual property rights may include one or more of the U S patents listed at http www sun com patents and one or more additional patents or pending patent applications in the U S and other countries This product or document is distributed under licenses restricting its use copying distribution and decompilation No part of this product or document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any Third party software is copyrighted and licensed from Sun suppliers Parts of the pone may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and in other countries exclusively licensed through X Open Company Ltd Sun Sun Microsystems the Sun logo Sun StorEdge AnswerBook2 docs sun com a
88. server and the Sun StorEdge 3120 SCSI array Chapter 1 Array Overview 1 3 Small Configuration Large Configuration Scalability FIGURE 1 3 Optimized Architecture for Print Servers TABLE 1 2 describes the possible print server configurations TABLE 1 2 Configuration Details for Print Servers Small Configuration Large Configuration JBOD Enclosures 1 1 Number of Disks 2 4 Bus Configuration Split bus Split bus RAID Levels Used Host based RAID 1 Host based RAID 1 Drive Configuration 1 LUN 2 LUNs 1 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 1 2 2 1 Tips and Techniques Consider the following tips and techniques when configuring print servers m Using a server s built in SCSI port if compatible to minimize cost will result in satisfactory print server performance in most environments even if the SCSI port does not operate at full Ultra320 speeds a Data protection should be provided by host based software volume management software using the operating system s volume manager or a third party volume manager The recommended configurations provide RAS similar to a single controller RAID array m Each server must be connected to a different SCSI bus when using the large recommended configuration 1 23 File Server Architecture and Configuration The following section outlines small and large storage solutions for file server environments FIGURE 1 4 shows the scalabilit
89. tallation Operation and Service Manual July 2004 version The version command displays the version number of the CLI version For example sccli gt version sccli version 1 6 0 one Managing Disks in the Sun StorEdge 3120 SCSI Array Use your standard host system disk management utilities for all disk management in a JBOD array such as partitioning and formatting Refer to your host system documentation for more information about disk management For maintenance and troubleshooting information see Maintaining and Troubleshooting Your Array on page 7 1 5 6 Enabling VERITAS DMP in a Single Bus Configuration The Sun StorEdge 3120 SCSI array supports Veritas Dynamic Multi Pathing DMP software Note For other supported software see the Release Notes for your array To enable VERITAS Dynamic Multi Pathing DMP support on VERITAS Volume Manager Version 3 2 ensure the HBA device SCSI initiator IDs are unique and then start the system Perform the following steps Chapter 5 Software Management Tools 5 17 1 Create a single bus multi initiator configuration that links two cables to two different HBAs For details about creating a single bus multi initiator configuration see A Single Bus Multi Initiator JBOD Configuration on page 4 14 2 Stop the server and at the ok prompt type ok setenv auto boot false ok reset all ok probe scsi all 3 Issue
90. the introduction of additional unknown problem sources After hardware replacement a problem can usually be considered solved if it does not resurface during a period equal to twice its original frequency of occurrence For example if a problem was occurring once a week on average before a potential fix was made running two weeks without seeing the problem again suggests a successful fix took place Troubleshooting hardware problems is usually accomplished by a FRU isolation sequence that uses the process of elimination Set up a minimal configuration that shows the problem and then replace elements in this order testing after each replacement until the problem is solved m Replace the cables m Replace the drives m Replace the HBAs Often you can also find out what causes a hardware problem by determining the elements that do not cause it Start out by testing the smallest configuration that does work and then keep adding components until a failure is detected 7 4 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 7 4 1 To view error messages reported by JBODs use any of the following m Message log in the operating system For Solaris var adm messages For Linux var log message For Windows use the event viewer For HP UX var adm syslog syslog log For IBM AIX see Writing Events to a Log File for an IBM AIX Host on page 7 5 m Sun StorEdge Configuration Service event log For mo
91. uly 2004 Note To extend the length of the DC power cable as needed strip the last 1 4 inch of the cable insert the stripped end into a provided Panduit tube and crimp the tube Tighten the cable locking screws to attach the cable securely to the power supply power outlet Connect the second power cable to the second power supply and to a second power outlet Tighten the cable locking screws If one power supply fails the second power supply automatically takes the full load 4 5 Bus and Cable Lengths The SCSI specification states that the maximum bus length for Ultra320 SCSI is 12 meters for multidrop connections The Sun StorEdge 3120 SCSI array uses a multidrop implementation The ports on each channel are connected to the same physical SCSI bus Taking into account the internal bus length of 7 meters and the internal SCSI bus length of the host the maximum SCSI bus length for each channel is 12 meters when connected to an LVD host adapter You must ensure that the length of all cables to any connected nodes as well as the internal bus length of 7 meters internal to the Sun StorEdge 3120 SCSI array and the internal bus length of the host is less than 12 meters in total Also include the jumper cable length of 3 meters if the JBOD is being used in a single bus or multi initiator configuration In a dual host multi initiator configuration each host cable should be 5 meters or less The longest Ultra32
92. us aucune forme par quelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y ena Le logiciel d tenu par des tiers et quicomprend la technologie relative aux polices de caract res est prot g par un copyright et licenci par des fournisseurs de Sun Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays et licenci e exclusivement par X Open Company Ltd Sun Sun Microsystems le logo Sun Sun StorEdge AnswerBook2 docs sun com et Solaris sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc aux Etats Unis et dans d autres pays LA DOCUMENTATION EST FOURNIE EN L TAT ET TOUTES AUTRES CONDITIONS CONDITIONS DECLARATIONS ET GARANTIES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA MESURE AUTORISEE PAR LA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE A L APTITUDE A UNE UTILISATION PARTICULIERE OU A L ABSENCE DE CONTREFA ON OS mom Ca Adobe PostScript Contents Preface ix Array Overview 1 1 1 1 1 2 1 3 Introducing the Array Model 1 1 Best Practices for the Sun StorEdge 3120 SCSI Array 1 2 1 2 1 Entry level Server Storage Requirements 1 3 1 2 2 Print Server Architecture and Configuration 1 3 1 2 2 1 Tips and Techniques 1 5 1 2 3 File Ser
93. v Output similar to the following is displayed hdiskO 000d 50dd520b2e rootvg hdisk1 000d 50d928c3c98 None hdisk1 000d 50d928c3c98 None 4 If any of the drives show none you need to assign a Physical Volume IDENTIFIER 5 Run the command smitty a Select Devices b Select Fixed Disk c Select Change Show Characteristics of a Disk d Select the disk without a pvid e Select ASSIGN physical volume identifier press Tab once to display Yes for the value and press Return f Press Return again to confirm and repeat steps a f as necessary 6 From the smitty main menu select System Storage Management Physical amp Logical Storage Logical Volume Manager Volume Groups Add a Volume Group 7 Specify a name for the volume group make sure the partitions for the journaled file system are large enough and select the Physical Volume Name s 8 From the smitty main menu select System Storage Management Physical amp Logical Storage File Systems Add Change Show Delete File Systems gt Enhanced Journaled File System 9 Select the volume group and set the field Run the command umount mount point 7 16 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 Td 7 7 1 Identifying a Failed Drive for Replacement You can identify a failed drive by checking for an amber drive LED For details see Front Panel LEDs
94. ver Architecture and Configuration 1 5 1 2 4 Application Server Architecture and Configuration 1 6 Additional Software Tools 1 8 Site Planning 2 1 2 1 2 2 2 3 2 4 2 5 2 6 2 7 Customer Obligations 2 2 Safety Precautions 2 2 Environmental Requirements 2 3 Electromagnetic Compatibility EMC 2 4 Electrical and Power Specifications 2 4 Physical Specifications 2 5 Layout Map 2 5 2 8 2 9 Rack Placement 2 6 Preinstallation Worksheet 2 6 3 Inspecting the Array Package 3 1 3 1 3 2 3 3 3 4 Unpacking the Array 3 1 Checking the Package Contents 3 2 Field Replaceable Units 3 3 Customer Provided Cables 3 3 4 Connecting Your SCSI Array 4 1 4 1 4 2 4 3 4 4 4 5 4 6 Converting Your Front Bezel Locks So the Keys Cannot Be Removed 4 2 Rackmounting the Array 4 4 Connecting Chassis to an AC Power Outlet 4 4 Connecting the Chassis to DC Power Outlets 4 6 Bus and Cable Lengths 4 7 Connecting Sun StorEdge 3120 SCSI Arrays to Hosts 4 8 4 6 1 Single Bus SB Label 4 9 4 6 2 Fixed Drive IDs 4 10 4 6 3 Connecting Cables for a Single Bus Configuration 4 11 4 6 4 A Single Bus JBOD with One Host Connection 4 12 4 6 5 A Single Bus Multi Initiator JBOD Configuration 4 14 4 6 6 A Split Bus Single Initiator JBOD Configuration 4 15 4 6 7 A Split Bus Multi Initiator JBOD Configuration Connected to One JBOD 4 18 5 Software Management Tools 5 1 5 1 5 2 Overview of Provided Software 5 1 Monitoring with the Sun Sto
95. w with a screwdriver Close the green ejector handle and turn the thumbscrew clockwise to close the handle Repeat steps 2 through 5 for the second cord lock and second power cable Thumbscrew Me De FIGURE 4 3 Cord Lock Operation Chapter 4 Connecting Your SCSI Array 4 5 4 4 Connecting the Chassis to DC Power Outlets Two DC power cords are packaged with each DC array To connect the DC power cords perform the following procedure Connect a DC power cable to the first power supply and to a power outlet Note Use only the DC power cables provided with the array Check the DC cable part number and wire labels carefully before connecting the cable to the source TABLE 4 1 DC Cable Wiring for Cable 35 00000148 Pin Number Voltage Color A3 Return Red A2 GND Chassis Ground Green Yellow Al 48vdc Black TABLE 4 2 DC Cable Wiring for Cable 35 00000156 Pin Number Voltage Color A3 L Red A2 GND Chassis Ground Green Yellow Al L White Caution If the Sun StorEdge 3120 SCSI array is connected to DC power sources not within the designated 48V DC 36 VDC to 72 VDC range damage might occur to the unit Note To ensure power redundancy be sure to connect the two power supply modules to two separate circuits for example one commercial circuit and one UPS 4 6 Sun StorEdge 3000 Family Installation Operation and Service Manual J
96. wered On on page 6 1 m Front Panel LEDs on page 6 2 m Back Panel LEDs on page 6 4 6 1 LEDs When Array Is First Powered On With the array powered on without the SCSI bus configuration cable installed while the array is not connected to a server you should see the LED conditions described in TABLE 6 1 and TABLE 6 2 TABLE 6 1 Front Panel LED Status When Array Is First Powered On Drive LEDs Solid green Chassis ear LEDs Solid green TABLE 6 2 Back Panel LED Status When Array Is First Powered On I O Module ERROR LED Blinking green no bus configuration invalid state TERM LED Solid green autotermination enabled Inactive no bus configuration invalid state Power fan module LEDs Solid green 6 1 6 2 Front Panel LEDs The drive LEDs are located between the rows of drives on the front panel see the following figure The system operation LEDs are located on the right ear of the chassis Drive LEDs Event Reset button FIGURE 6 1 Front Panel LEDs The following figure shows the front panel LEDs and Reset button Use the Reset button to silence an alarm For alarm details see Silencing Audible Alarms on page 7 3 6 2 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 ooo Power Fan Temp Event Reset button FIGURE 6 2 Chassis Ear LEDs and Reset
97. y the host bus on that cable must be inactive To connect a JBOD in a split bus configuration to two hosts connect the following ports Host server A Host server B ERM TERM FIGURE 4 14 Dual Host Multi Initiator Array Connected to a Single JBOD In FIGURE 4 14 Host A is connected to port B In and to port A In Host B is connected to port B Out and to port A Out This configuration is common for failover protection in a network cluster environment 4 18 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 The following table shows the drive IDs for FIGURE 4 14 TABLE 4 9 Example of Drive IDs for Multiple Hosts in a Dual Initiator Configuration with a Left Switch Setting Server Switch Channel ID A Left 1 14 15 A Left 2 12 13 B Left 3 14 15 B Left 4 12 13 Chapter 4 Connecting Your SCSI Array 4 19 4 20 Sun StorEdge 3000 Family Installation Operation and Service Manual July 2004 CHAPTER 5 Software Management Tools This chapter describes the software management tools used for monitoring and managing the Sun StorEdge 3120 SCSI array Topics include the following Overview of Provided Software on page 5 1 Monitoring with the Sun StorEdge Configuration Service on page 5 2 Event Messages from the Sun StorEdge Diagnostic Reporter on page 5 6 Monitoring with the Sun StorEdge CLI on page 5
98. y between the file server and the Sun StorEdge 3120 SCSI array Small Configuration Large Configuration Scalability FIGURE 1 4 Optimized Architecture for File Servers Chapter 1 Array Overview 1 5 TABLE 1 3 describes the possible file server configurations TABLE 1 3 Configuration Details for File Servers Small Configuration Large Configuration JBOD Enclosures 1 1 Number of Disks 2 4 Bus Configuration Single bus Split bus RAID Levels Used Host based RAID 1 Host based RAID 1 Drive Configuration 1 LUN 2 LUNs Consider the following tips and techniques when configuring file servers m You can use an Ultra3 SCSI port to connect the RAID array whenever the server is connected to a LAN using Gigabit Ethernet Otherwise a slower SCSI connection may create a performance bottleneck on the SCSI connection m If the server has room for only one host adapter and you must choose between Ultra320 SCSI or Gigabit Ethernet adapters install the Gigabit Ethernet host adapter and use the server s built in SCSI port to provide the most benefit to users However this reduces the I O to a slower SCSI speed m Rapidly growing network response times as users are added is an indication the file server is limiting performance If this occurs examine the utilization of server memory processors and network adapters and expand those with the highest usage 1 2 4 Application Server Architecture and Configuration The following sect

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