Big Buck® HD Manual
Contents
1. 33 8 oM 36 Sob 40 TOUDI OO TEE 48 ij Ite e 52 2 rer ib A Tn PR Tm 61 P 62 Copyright 2012 Play Mechanix Inc All rights reserved Page 2 Safety OPERATION Before operating game read this manual Failure to properly install and operate this game could result in malfunction or accident Operate the game in accordance with the manual TRANSPORTING Cabinet is very heavy and contains fragile components Use appropriate care when moving or transporting cabinet Avoid rough handling HANDLING COMPONENTS Many components are extremely sensitive to handling environmental and Electrostatic Discharge ESD events especially the computer Do not handle it roughly Before servicing call your distributor and inquire about the PC warranty Use proper ESD procedures when servicing Protect components from harmful environmental conditions such as extreme temperatures excessive moisture or other damaging effects DISCONNECT POWER Always turn off power and unplug the unit before servicing or making adjustments unless otherwise instructed Installing or repairing components wh2. 2 Copyright 2011 Play Mechanix Inc All rights reserved Page 42 jd 4894 4 Step 7 Dongle Wi Fi Adapter Cell Modem Step 12 13 14 15 16 Remove cell modem mounting bracket from the cabinet Disconnect antenna from cell modem Facing the back of the cabinet route the antenna cable through the right monitor stanchion Reconnect antenna to cell modem Secure cell modem mounting bracket to cabinet Be careful to correctly align antenna cable within mounting bracket Do not pinch cable Close the back door and turn on AC power Attach antenna to the included antenna mount Move antenna to new location Use Cellular Information pg 26 in diagnostic menu to gauge reception to find best location Secure mounting plate to new location using the attached double stick tape Warning Once tape backing is removed and set tape cannot be moved or reused Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual CoinUp Wireless Connection Wi Fi Adapter A Wi Fi adapter comes preinstalled and preconfigured with the cabinet Connection Wizard The connection wizard provides a step by step guide to configuring an internet connection Select a connection type and follow the on screen instructions Wired Configuration e Dynamic will automatically try to assign an IP address to the game machine e Static allows the game machine to set with a
3. GUN INFORMATION Number of Attached Guns 2 Serial s Left Green Gun Info Right Orange Gun Info Connected Connected Serial Serial Firmware Version Firmware Version Firmware Checksum Firmware Checksum Trigger Trigger Pump Pump Advanced Gun Info Last LED Message seconds Last LED Message seconds Last Status Message seconds Last Status Message seconds Good Camera Frames last 5 sec Good Camera Frames last 5 sec Stuck Bits Stuck Bits N A N A Cellular Information See pg 26 same screen as in Online Menu Wi Fi Information See pg 26 same screen as in Online Menu Copyright 2011 Play Mechanix Inc All rights reserved Page 32 These various tests check cabinet and game functionality They are divided into submenus for input and output tests TESTS Input Tests Video Tests Coin Meter Test Sound Tests Lamp Test File Test Watchdog Test TESTS Switch Tests Card Reader Test Gun Camera Test This checks input switch performance By default all switches should indicate inactive When a switch is pressed it should indicate active and be highlighted on screen SWITCH TESTS Coin Slot 1 Inactive Service Inactive Numpad 1 Inactive Coin Slot 2 Inactive Test Inactive Numpad 2 Inactive DBV Inactive Gun 1 Trigger Inactive Numpad 3 Inactive Player 1 Start Inactive Gun 1 Pump Inactive Numpad 4 Inactive Player 2 Start Inactive Gun 2 Trigger Inac
4. Setup and Operation Service Manual For use with Panorama Cabinet 32 and 42 Dedicated Cabinets Revision HD 1 29 9 25 1 Play Mechanix Big Buck HD Copyright 2012 Play Mechanix Inc This software is based in part on the work of the Independent JPEG Group This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org This product includes cryptographic software written by Eric Young eay cryptsoft com Service Manual Table of Contents Table of Contents SC 3 Produc SPec AON TERRE 5 6 Panorama Cabinet s ut 6 PAM Dedicated UU RENTUR 13 Big Buck Setup Wizard 14 Ve ia a 17 Diagnostic Menu 5 19 Menu Screens and Descriptions 20 AUNE r 20 Je m 24 25 ROSO caveasee es 30 System Info eat DI idet nidum M dev 30 18 15
5. 1 4 W3SSv3SOH ______ 1 2 1 diVHdW diHOM Z 2 l 5 1 N339 diNnO O 1 1 X JWHNOMH 530 838WfN Lal vd ON Wall Page 59 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Parts Orange Gun Parts and Assembly sz MANOS 21 X Or v o EN NE 0 29800 009 0 19800 009 0 85800 009 0 ZS800 009 0 55800 009 0 75800 009 0 5800 009 0 25800 009 10 97800 009 MJNOS JOONddJdWVL L 1 060 vw 9 MJNOSJOOdddIdWVL 8 SXZ 9 60 YSHSVM 4015 ONIAdS ONIAdS JTYH 1331 SNJI X31114 1331 JONVAO LINE 2 28 x gt 4 zl 519 02 SP 915 wi O 2 INN 26 9 WIHS HOLIMS NE AH QO3 33901 TVOJA uu JONIL 0 95800 009 KL NOILdINOSJO 13 4 Wall LN INN Or v fas 8 LAN 26 01 T LE mm NE ONIAdS AJOOMI JINJOW 18 1355 ISOH D ETI IHDIA 4015 dWnd mms a gu m ALN AL M P4 MAN M 22 NAM RS WM SS CN Copyright 2011 P
6. VITI o ir RIGHT PEDESTAL c SPKR amo m VIO ORG 115 LMP INTERFACE RI START2 LMP WOOFERC POWER SUPPLY 18 1 CABINET WOOFER 5 o 2 ka gt PC AC POWER E kr E E 5 Pg uk V VIO ORG LLJ ACV D PC WATCHDOG RELAY MAGNECRAF T PN 6210AXXSZS DC3 6 32 BBHD BBHD 35 LED DISPLAY Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Page 61 Service Manual Contact Information Contact Information For an authorized distributor near you check the Raw Thrills website at www rawthrills com Contact Betson Enterprise Headquarters or your local Betson office for sales technical information warranty or repair Betson can be reached at 800 524 2343 Fax 201 438 4837 www betson com CoinUp Service Betson Enterprises Headquarters PlayMechanix www playmechanix com 303 Paterson Plank Rd 800 Roosevelt Road Suite D 103 Carlstadt NJ 07072 Glen Ellyn IL 60137 800 524 2343 or 201 438 1300 866 646 1975 fax 630 942 1073 fax 201 438 4837 Copyright 2011 Play Mechanix Inc All rights reserved Page 62
7. Reset Adjustments Reset Credits Reset Gameplay Audits System Information SYSTEM INFORMATION System Details Hardware Monitoring View Game Log Gun Information Cellular Information Wi Fi Information Copyright 2011 Play Mechanix Inc All rights reserved Page 30 31 Information Main Menu Information Main Menu System Details SYSTEM DETAILS BIOS Vendor Dell Inc Version A06 Date 03 27 12 Kernel 2 6 39 jl2 Processor Intel Celleron CPU G530 2 40GHz Memory 2051176 kb G5 Rev 27523 Library Rev 1079 Engine version 01 20 01 lib 01 01 05 IR Track 03 02 35 SDL 1 2 14 Sound Lib 1 2 11 RIO HW FFFC SW 0 14 Card Reader 1 6 3 Game Version 1 29 Hardware Monitoring HARDWARE MONITORING System Uptime 4 days 07 hours 39 minutes Connection Audits Since 7 27 2012 12 00 00 IO Board Connection Pass IO Board Disconnects 0 IO Board Last Disconnect Left Green Gun Connection Left Green Gun Disconnects Left Green Gun Last Disconnect Right orange Gun Connection Right orange Gun Disconnects Right orange Gun Last Disconnect Card Reader Connection Card Reader Disconnects Card Reader Last Disconnect Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Diagnostic Menu System This page displays any logged events or errors that occur during the game Gun Information
8. 12 6000074701 RETANRGLASS32 ICO __ _1 13 60000748801 7 BRACKET 32 LCD WOODMOUNT ___ _ 2 GLASS 32 LCD WOOD MOUNT PLEX MARQUEE 32 BBHD LR PLEX SMOKED 32 MARQUEE BBHD nm TRANSLITE 32 MAROUEE BBHD DECAL 32 BLOCKER BBHD 19 6000089801 7 PLATE LOWER IR RETENTION 1 20 6000090701 PLATE TOPIRRETENSION 1 21 RHFNBOLTO 19 24x1x75 N 10 32X1 00 CARRAIGEBOLT BLK 4 22 MSHXNUTO 190 32 5N __ 1032KEPNUT 4 23 IN HWMS0 164 32x0 75x0 75 N_ 8 32 X 1 00LG HEX WASHER HEAD MS ZINC 4 26 Preferred NarrowFW0 164 00000000 8BIKWASHER ___ 8 27 PANHTSO 164 19 type AB 1 25 N 7 8 X 7SLGTP WOODSCREW BLK 28 PANHTSO 13820 typel AB IT N 8X 500GPHIL WOODSCREWZINC ___ _ 8 30 BB142070UHD_ 77 1 4 20X2 756LG DEC HEADJOINTBOLT STAFAST 6 ASSY TOP LED ARRAY 32 BBHD ASSY TOP LED ARRAY 32 BBHD Copyright 2011 Play Mechanix Inc All rights reserved Page 58 BBHD Gun Assembly Green Gun Parts and Assembly C2 h2 i ees 00 Os Oo E 20000001 50 58822222826 2009 5 215 915 9 2 8 la 5 5 5 5 5 5 5 5 612 6 6 5 8 5 2 5 3322141 10 25800 009 ININMYOOTANZE9 WIHSHOIMS O QGONdWhd NOAOA 1096900909 ONhid dW d O 2 31TGOWVNWVO O
9. Configure router for DHCP Dynamic Host Configuration Protocol Disconnected Ethernet cable Check that Ethernet cables are tightly connected at both ends An audible click confirms tightness Reboot game In Diagnostic mode select Online then Test Connection Confirm that IP address appears The phrase must follow IP address Faulty Ethernet cable Test cable by connecting it from another PC into router or wall jack Replace cable if faulty Faulty Ethernet wall jack Plug Ethernet cable into a different jack Broadband service is down Contact ISP Faulty router Plug Ethernet cable into different jacks in router Plug Ethernet cable directly into DSL or cable modem instead of router Replace router if faulty Faulty network card Call CoinUp service Copyright 2011 Play Mechanix Inc All rights reserved Page 50 Cellular Connection Troubleshooting Possible Cause Solution Game cannot connect to CoinUp Poor connection between cell Check that USB connections at cell server modem and PC modem and PC are tight Turn off cabinet AC power Wait 30 seconds No IP address appears in Connection and reboot game Details and Test If still not connected enter Diag select Online and then select Connection Details and Test reports Cellular Information failures If message is No Modem Found or Collecting Data call CoinUp service Faulty cell modem E
10. This is a flat percent of monthly usage plus a fixed fee per transaction collected by CoinUp passed along to the credit card companies Tournament Funding will vary based on monthly gameplay and usage Accounting Guidelines After the close of each billing cycle the monthly CoinUp billing statement itemizing the costs of online services is viewable through the operator account at www coinup com The statement shows the approximate date of the automatic debit allowing time to deposit appropriate funds The automatic debit charges the bank account submitted on your debit account form CoinUp honors company checks but must receive them three or more business days before the debit date Late or delinquent deposits may exclude a game from access to online features and incur late fees Page 47 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Troubleshooting Troubleshooting Warning Review safety chapter before making any adjustments to game General Troubleshooting Possible Cause Solution Game will not power up Game not plugged in Plug game into outlet Game not turned on Turn on main power switch Game fuse is blown Check and replace fuse No power to receptacle Test outlet and plug game into powered outlet PC not turned on Turn PC power switch on Ensure IEC cable tightly plugged in Trace cable back to source to ensure continuity PC BIOS set incorrectly See
11. tournaments and other online features This synchronization is also executed when the game is rebooted Use this option to force any changes that have been made via coinup com Connection Wizard The Connection Wizard is a step by step setup process for selecting and configuring the game s internet connection Copyright 2011 Play Mechanix Inc All rights reserved Page 26 r i 2 4 7 v IN fr A Na Cabinet Location Registration This option displays current registration status for the machine It allows the operator to register the machine to a location or change the registered location of the game Game registration allows a variety of helpful interactions with coinup com and online gameplay Software Update This option contacts database and file servers to check for new software updates Online Debug ONLINE DEBUG Tournament Information Add on Tourney Information Add on Tourney Template Info Advertisement Info View Online Permissions Server Details Certificate Details Activate Cell Modem Purge Query Cache Displays various information regarding any classic tournaments assigned to the machine TOURNAMENT INFORMATION Count Total 0 Complete 0 Active 0 Name Info Dates Ldrbds Page 27 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Diagnostic Menu System This screen displays information for the mac
12. 00 18 d3 ff c2 d6 Connection IP Info 10 0 1 2 255 255 255 0 10 0 1 1 Server Info games playmechanix net 67 217 33 153 File Server Info files playmechanix net 67 217 33 153 Test Results Server Ping 0 ms Success Database Ping 295 ms Success File Server Ping 840 ms Success Queued Messages 0 Last Successful DB Query 04 05 2012 10 57 13 Last Successful FS Transfer 04 05 2012 10 57 13 Last Successful DB Query 04 05 2012 10 58 13 Last Successful FS Connection 04 05 2012 10 57 13 Last Failed DB Query Never Last Failed FS Connection Never Page 25 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Diagnostic Menu System Cellular Information Cellular Information provides all relevant information if a cell modem is being used CELLULAR INFORMATION Device Model Not Found Service Provider N A ESN N A Mobile Number N A Mobile Line Unknown Connection Status Not Connected Roaming Signal Strength Bar Graph 0 0dBm WI FI Information Wi Fi Information provides all relevant information if a wireless device is being used WI FI INFORMATION Adapter Model Adapter MAC Address 550 N A Connection Status Not Connected Access Point MAC Address N A Signal Strength Bar Graph Online Synchronization This option executes synchronization with the online database It will try to update the system clock game registration advertisements
13. Big Buck HD marquee THE HUNTING GAME TUSTGOTIRETTER 1 Marquee Power Cable e 2 Monitor Stanchion e 1 Mounting Bracket 1 Power Cable 1 Cell Antenna mount 1 Parts Bag Containing o 4 4 20 x 3 5 flat head bolts o 4 4 20x3 Hex bolts o 8 20 elastic stop nuts 1 HDMI Cable 1 Mounting Screw Bag Not pictured NOT INCLUDED e Monitor Copyright 2012 Play Mechanix Inc All rights reserved Page 6 Purchase a Monitor Monitor selection is vital to game performance This is due not only to visual quality but more importantly due to input latency A high input latency can cause a noticeable delay between a player s input and its effect onscreen It is advisable to avoid using low end models or older models They may be cheaper but the price can come at a cost in performance Similarly high end models may have additional features that negatively impact input latency Look for a display built with gaming in mind such as those with a game mode setting Consult with the manufacturer and or vendor to find a suitable low input latency monitor Consult monitor manual and or manufacturer to setup and configure display for low input latency At minimum monitor should be a 1080p flat panel ranging from 42 to 55 with HDMI input It is strongly recommended to use a display with a game mode Note Not all monitors have GAME MODE Refer to monitor manual for confirmation Note Not a
14. On Trny Funding 50 00 Showdown Trny Funding 50 00 National Trny Funding 0 00 Operations Charge 0 0 days 0 00 Custom Trny Fundin 0 00 Total Coinup Service 0 00 Page 39 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual CoinUp CoinUpe Operation Overview Having your game connected to CoinUp allows easy access to software updates and permits game health and earnings to be monitored via coinup com There are three ways to connect wired cellular or wireless Operator Registration New operators may register directly at the game Simply follow the steps during the Setup Wizard You will need a valid credit card to complete registration Card will charged 0 01 this charge is immediately voided and will not appear on your monthly statement Be sure to note your assigned operator id number and your pin These numbers distinguish operators and are used to login to the game during unit registration Alternatively complete the follow steps 1 Open a bank debit account 2 Complete CoinUp Operator Registration Packet e Fill out the CoinUp Authorization Agreement for Automated Payments e Read and sign the CoinUp Participating Operator Agreement e Read and sign the CoinUp Operator Registration Form 3 To become an authorized operator fax the forms to 630 348 2099 or mail them to Play Mechanix 800 Roosevelt Road Suite D 103 Glen Ellyn IL 60137 Authorization occurs in just
15. WE 3 60105801 77 ASSYWOOD32 LCDBOKBBHD 4 BBHD VACCORRASY BBHDVACORMASY Optipex390Asy Optipx390Assy BBHO 41 4 6 SXROASY A SXRIOPCBASY BBHD 7 CARD SWIPE ASSY CARDSWIPEASY 8 47 4450 GUNMOUNTNGPLATE 9 60000860 OSINTRAGRAPHCSPANL 10 7 6060011 DECAL GRAPHICS PANEL LOWER BLOCKER 1 11 600001011 A BRACKEFPCSTRAPMOUNT 2 NYLON STRIP 0 075 THICK 1 WIDTH BLACK 56 LG 13 FOAM PC 5X8X14 5 FOAM PC 5X8X14 5 POLVETHYLENEPLANK 1 14 2 1 02 00 00 017 5 SUPPLY WITH BRACKET 90 AP 188 1 15 82000010 7 FANH20MM I20VACI5 19W 16 80000100 GUARDFAMWIREI20MM 1 17 80000501 MID WIDTHCONDOOR BBHD 1 18 8070000 00 6 5 INCH WOOFER BOHM 11 19 820000800 1 BBHDCOMPLTEGUN ORANGE 1 20 8500050 BBHDCOMPLETEGUNGREN 21 7 606 0069601 DECALOVALGUNBBHD 22 7 29705 76 PLASTIC BUCKLE FOR 1 WEB SEW RELEASE FEMALE 2 23 29705 76 MALE PLASTIC BUCKLE FOR 1 WEB NOSEWRELEASE 2 24 RHFNBOLTO 19 24X125X75 N 10 32X1 25LG CARRAIGE BOLT BIK 6 26 MSHXNUTO19032S9N 1032NMOCKNU 0 6 27 FHTSO 11224 AB 0 8125 N 4 4BX75GWOODSCREW 28 50 138 32 125 1 6 32X12
16. a few days Login information will be sent via email Unit Registration During the setup wizard you will be prompted to register the game This links the game to the operator and ties it to a specific location Unit registration permits monitoring and management via coinup com Follow the on screen prompt to login and add select a location to complete registration Access CoinUp Operator Center The CoinUp Operator Center tracks the performance of your games For example you can compare performance of different machines at the same location or even across locations To access CoinUp and view your pages follow the steps below From there the site provides guidance You follow easy prompts and navigate to the statistic accounting bookkeeping or performance data that you need 1 Access the CoinUp Web site at www coinup com 2 Enter the account e mail address and password to login 3 Optional To change login information use the Profile tab 4 Select locations or products to view FCC Compliance You are solely responsible for FCC compliance on installations Copyright 2011 Play Mechanix Inc All rights reserved Page 40 Network Configurations Wired Connection Ethernet Cable 1 Setup DSL or cable modem service through an ISP Turn off AC power unplug the power cord and open the back door Run the Ethernet cable to the cabinet Route the Ethernet cable through the mouse hole in the back door Inside the cabinet
17. as seen from front of cabinet Attach Monitor Mounts 1 Locate monitor mounts in the marquee box 2 Locate VESA mount holes on the back of your selected monitor 3 Position mounts in line with VESA mount holes 4 Fasten the monitor mounts to the back of the monitor Copyright 2012 Play Mechanix Inc All rights reserved Page 10 Attach Monitor to Mounting Bracket 1 2 3 4 With at least one assistant raise monitor above cabinet pedestal Slide monitor on to mounting bracket Connect monitor power cable to monitor Connect hdmi cable to monitor Setup Marquee Assembly 1 Remove marquee assembly from box 2 With at least one assistant raise marquee assembly above stanchions 3 Slide marquee down onto stanchions Be careful not to pinch cables 4 Route and marquee cables through marquee mounts 5 Rest marquee on top of monitor 6 Adjust horizontal position of monitor Marquee tab should be centered within monitor face 7 Adjust depth of marquee Be sure centering tab overlaps front of monitor Marquee tab should be flush against monitor face 8 Page 11 Secure marquee depth and height by tightening 4 marquee bolts Step 6 and 7 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual 9 Connect IR marquee 6 pin connector at top of stanchion 10 Verify monitor is centered relative to marquee by sliding monitor left or right Centeri
18. requiring hard drive recovery include e File Test reports bad or missing files e Game fails to finish loading during startup e After resetting the AC power an error is reported e You are prompted to insert a boot DVD e Erratic Game or Attract Mode e The following screen WARNING DATA Files Corrupted Game Operation May Become Unstable Use Test Switch to Enter Test Mode and Run File Test Press Start to Continue COMPUTER The computer contains sensitive components including a hard drive Do not handle roughly Call your distributor before servicing its internal components Ask about warranty information as it relates to the PC Do not use the PC on off switch Turn AC power on or off with the cabinet power switch With game and PC on insert recovery DVD marked as Disc 1 into DVD ROM drive tray Close tray and Turn cabinet AC power switch to OFF Disconnect all USB devices from the PC Wait 30 seconds then turn AC power switch to ON Recovery begins automatically mim meg If recovery fails to begin check that disc is seated properly in DVD ROM drive tray m Initial software loading may take several minutes Check progress periodically Do not interrupt power or reset the game during recovery At some point the game will eject Disc 1 and prompt you to insert Disc 2 Swap discs and close the tray Do not interrupt power or reset the game At some point the game will eject Disc 2 and prompt you to inse
19. x 3 a M E gt EY e Screen Color test provides a full screen of a solid color Press start button to cycle colors Screen test provides a static picture and color bars to assist in adjusting monitor settings This test checks the video response time of the display Coin Meter Test Press a start button to increment the coin meter Sound Tests This checks sound volume and quality Missing sounds indicated digital flaws Distorted sounds suggest analog flaws Lack of sound suggests disconnected or bad cables or speakers SOUND TESTS 1000 Hz Stereo Both Left and Right Channels 1000 Hz Left Channel Only 1000 Hz Right Channel Only 100 Hz Stereo Both Left and Right Channels 100 Hz Left Channel Only 100 Hz Right Channel Only 100 and 1000 Hz tests generate specific frequency sounds on the indicated channel Cancel these sounds by selecting another test or exiting the menu Page 35 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Diagnostic Menu System Lamp Test This test checks for burned out start button lamps Test lights left right then both buttons File Test This tests the integrity of the contents of the hard drive searching for corrupt or missing game files Damaged or missing files register as failed and are listed The only solution to this problem is to restore the system from the DVD ROM as d
20. 00 Pztbl 4 Actv 1 5 11 12 10 Adv 10500 Treks 3 Max 10 Buy 1 00 Pztbl 4 Actv 1 5 11 12 This page displays information regarding downloaded advertisements Copyright 2011 Play Mechanix Inc All rights reserved Page 28 A st k 3 gt d v NM a This page displays information regarding permitted online activity VIEW ONLINE PERMISSIONS Online ENABLED Registered ENABLED Full Connection ENABLED Active Connection ENABLED Credit Cards ENABLED Add on Tournaments ENABLED Classic Tournaments ENABLED Showdown ENABLED Showdown Tournaments ENABLED Trophy Club ENABLED Buck Points ENABLED Guest Login DISABLED Quick Switch DISABLED Displays server name IP and port for both database and file servers Displays the client s authorization certificate Activates the cell modem line for use Page 29 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Diagnostic Menu System Purging the query cache will clear any online information stored locally forcing the game to pull down the most current information PURGE QUERY CACHE QUERY CACHE PURGED This menu allows for clearing of various settings and information Factory Reset clears everything and restores the machine to factory defaults RESET Reset Coin Audits Factory Reset
21. 5LGTP BH MSBIK 4 29 PreferedNarrowFW0 138 86 FLATWASHER BLK 30 50 164 32 1 6251 832 2 2516 5 31 MSHXNUTO 164 32 N 8 32 0 4 32 ReguarlW025 41 A SPLTLOCKWASHER 33 IN HWMS 0 25 20 0 75 0 75 1 4 20X 75LGHH BOLT 34 CR PHMSO 25 20X1 25X1 N 1 4 20X1 25LG 36 CR PHMS0 25 20X0 75X0 75 N 1 4 20 7516 5 124 37 200 0 7 1 420X2756 GDECHEADJOINTBOLT STAFAS 4 38 5 0 19 24 0 625 0 625 410X 63 IGWOODSCREW S 39 5 0 19 32 0 75 0 75 7 10 32X 75LGHWH MACHINE SCREW S 5 5 2 2 5 5 5 5 5 5 5 5 Copyright 2011 Play Mechanix Inc All rights reserved Page 56 57 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Parts 32 Monitor Assembly Part Numbers 210 601 00568 01 ASSY WOOD 32 LCDBOX ASSY 32 OEM LCD WOOD ASSY 32 OEM LCD WOOD ASSY BTM LED ARRAY 32 BBHD ASSY BTM LED ARRAY 32 BBHD 6 82000010 7 420 420 800 00001 00 GUARD FAN WIRE 120MM 8 2110000000 A 5 25 9 600004500 TUBE 42 LCD MOUNT BBHD 222 10 6050721 7 GRILL SPEAKERBBHD 11 600002001 7 1
22. BIOS Settings chapter Screen not powering on with game TV Auto On not set Consult TV manual for details NO VIDEO message Video cables not plugged in properly Reattach and or tighten video cable to monitor Reattach and or tighten video cable to PC Faulty video cable Replace video cable PC not turned on Turn PC power switch on Bad Connection Check connection to speakers Game does not load Hard drive test reports bad or missing files Game fails to finish loading Hard drive failure Recover hard drive After resetting game still reports an See procedure on pg 18 error Game suggests inserting a boot DVD WARNING Data Files Corrupted Game Operation May Become Unstable Use Test Switch to Enter Test Mode and Run File Test Press Start To Continue Bad file Run File Test Restore hard drive Copyright 2011 Play Mechanix Inc All rights reserved Page 48 mmm 1 E vy 2 T 1 ra J 2 2 2 y 2 AS 1 4 7 d Guns won t register or function Bad calibration Calibrate guns poorly Dirty damaged lens Clean gun lens Check USB connections Coin meter does not click during No pulse to meter Check all wiring from meter I O Test board Faulty meter Replace coin meter Exits Test Mode every 3 seconds Test button stuck in ON position Slide or toggle button off
23. N 120MM 120VAC 15 19W 800 00001 00 GUARD FAN WIRE 120MM 2 1 10 00 00 000 5 25 Full Range Speaker NYLON STRIP 0 075 THICK 1 WIDTH BLACK 56 LG CR PHMS 0 138 32X1 25X1 N 6 32 X 1 25LG TP BH MACHINE SCREW BLACK FHTS 0 112 24 AB 0 8125 N X 5LG WOOD SCREW 10 2 CR PHMS 0 19 24X0 625X0 625 N 10 X 63LG WOOD SCREW 820 00019 00 BBHD COMPLETE GUN GREEN Regular FW 0 138 6 FLAT WASHER BLACK BB142090UHD 1 4 20 X 3 547LG DEC HEAD JOINT BOLT STAFAST MSHXNUT 0 250 20 S N 1 4 20 NYLOCK NUT CR PHMS 0 164 32X1 625X1 N 8 32 X 2 25LG PHILIPS HEAD MACHINE SCREW MSHXNUT 0 164 32 S N 8 32 NYLOCK NUT RHSNBOLT 0 19 24X1 5X 75 N 10 24 X 1 25LG CARRAIGE BOLT BLACK PANHTS 0 112 24 TYPE 1 BP 0 8125 N 8 TP BH WOOD SCREW BLACK 7 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 2 3 31 32 33 34 35 36 37 38 3 4 41 42 43 44 45 46 7 4 Copyright 2011 Play Mechanix Inc All rights reserved Page 54 32 Cabinet Assembly A I 14 4 2 NES 2 CC A 5 8 poems ml Y EX NE B V Y N NY SAN apr WAS Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Page 55 Service Manual Parts 32 Cabinet Assembly Part Numbers item 1 601006501 1 A ASSYWOOD32 CABBBHD 2 601 00566 00 ASSY REAR DOOR 32 CAB BBHD EE
24. acts the server and delivers the latest collections information Operator and location splits can be adjusted Page 37 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual VIEW CASH CARD DETAILS Turn Based Play Shootout Play Bonus Only Play Add On Trny Fees National Trny Play National Trny Funding Custom Trny Play Custom Trny Funding Showdown Play Showdown Trny Fees Total Cash Card Usage VIEW PLAYER ACCOUNT DETAILS Turn Based Play Shootout Play Bonus Only Play Add On Trny Fees National Trny Play National Trny Funding Custom Trny Play Custom Trny Funding Showdown Play Showdown Trny Fees Total Player Account Usage Copyright 2011 Play Mechanix Inc All rights reserved 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 Diagnostic Menu System Page 38 VIEW SERVICE CREDIT DETAILS Turn Based Play 0 00 Shootout Play 50 00 Bonus Only Play 50 00 Add Trny Fees 0 00 National Trny Play 0 00 National Trny Funding 0 00 Custom Trny Play 0 00 Custom Trny Funding 0 00 Showdown Play 0 00 Showdown Trny Fees 0 00 Total Player Account Usage 50 00 VIEW CREDIT CARD DETAILS Attempted Credit Transactions 0 Successful Credit Transaction 0 Total Charged 0 00 Transaction Fees 0 00 VIEW COINUP FEE DETAILS Online Subscription Service 0 0 days 0 00 Cell Modem Charge 0 0 days 0 00 Add
25. after Test Menu appears Dongle Not Present Dongle missing or disconnected Find dongle usb connection and reseat in USB port Faulty USB port Connect dongle to another USB port Connect I O Board or USB cable disconnected Check USB connection from PC to Board Missing board Try connecting to a different USB port blown 5 12 at RIO P2 connector functional board Page 49 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Connection to CoinUp Troubleshooting General Connection Troubleshooting Possible Cause Solution Connection Details and Test has IP address but Test Connection reports Database Ping failure or File Server Ping failure Firewall is blocking communication with server Database or File Server is down Ethernet Connection Troubleshooting Troubleshooting Read firewall documentation Ensure configuration allows ICMP Echo If router has built in firewall check router configuration Enable communication on ports 80 443 7786 and 7787 Wait 30 minutes and revisit Test Connection screen If still reporting failure call CoinUp service Problem Possible Cause Solution Game cannot connect to CoinUp server No IP address appears under Connection Details and Test No broadband internet service Contact a local ISP to setup either cable modem or DSL service Wrong router configuration
26. age 3 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Safety COMPUTER The computer contains sensitive components including a hard drive Do not handle it roughly Call your distributor before servicing its internal components Ask about warranty information as it relates to the PC Do not turn the PC power switch on or off It should remain permanently in the ON position Cycle AC power on or off with the cabinet power switch A dongle has been inserted into one of the USB ports This is required for game play Do not remove the dongle except for troubleshooting purposes POWER CORD If the power cord is damaged or lost replace it with an identical cord as supplied by the manufacturer or an authorized service agent WATER JETS Do not install or operate game within operating perimeter of a water jet Do not clean equipment using water jet HAZARD TO EPILEPTICS A small portion of the population has an epileptic condition that may cause seizures Affected persons experience seizure while watching some television pictures or playing certain video games People who have not had seizures may still have an undetected epileptic condition If anyone in your family has experienced epilepsy symptoms seizures or loss of awareness consult your physical before using video games While children play video games a parent should observe Be alert to the following symptoms dizziness altered vision eye or muscl
27. amage to the following e assembly Left and right guns gun holders and cable e Cabinet glass Marquee and monitor e Cabinet back door e Cabinet coin door e Cabinet and gun decals Verify Cabinet Functionality 1 12 13 13 Verify the voltage in the nearest AC outlet Verify the AC outlet ground connection is present and working Open the back door of the cabinet Near the AC power transformer verify the voltage selector switch is set for the correct AC voltage Remove the marquee front plate Verify the fluorescent fixture in the marquee is set for the correct voltage Replace the marquee front plate Plug the line cord into the AC outlet Replace the back door Turn the power switch to ON Verify that the cooling fans on the cabinet are working If not turn off AC power and disconnect line cord Contact Betson service Check that no component is excessively hot or emitting foul odors If so turn off AC power and disconnect line cord Contact Betson service Once software loads you will be asked to setup the cabinet software Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Big Buck HD Setup Wizard Big Buck HDe Setup Wizard WELCOME to the Big Buck HD Setup Wizard You have 30 to register this machine This grace period allows access to limited play only If not registered within this time this machine will lose all game
28. djustments HARDWARE ADJUSTMENTS Monitor Size On Setting Description Default Monitor Size 40 55 Changes the brightness of IR array LEDs Less than 40 40 55 56 65 66 to accommodate bigger screens 74 75 or larger Copyright 2011 Play Mechanix Inc All rights reserved Page 22 Sound Adjustments Outside of diagnostic mode pressing the Service Panel Vol and Vol buttons will adjust settings depending on if operator is within game or attract mode SOUND ADJUSTMENTS Game Volume 50 Attract Volume 25 Attract Sound Freguency Freguently G oe 50 0 100 Volume A ttract 25 0 100 Volume Attract Sound Off Occasionally Frequently Frequency Frequently or Always Player Cost Adjustments PLAYER COST ADJUSTMENTS Freeplay Trek Cost 1 00 Adventure Cost 3 00 Bonus Only Cost 1 00 Showdown Cost 2 00 LIN E Freeplay OFF ON 1 00 50 00 563 75 incrementing by coin base unit setting Adventure 0 00 63 75 incrementing by 3 00 Cost coin base unit setting Bonus Only 0 00 63 75 incrementing by 1 00 Cost coin base unit setting Showdown 0 00 63 75 incrementing by 2 00 Cost coin base unit Page 23 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Diagnostic Menu System Audit screens help assess game performance find intermittent problems decide whether to adjust game difficu
29. dress the Ethernet cable away from other cables and metallic parts Connect the Ethernet cable to the RJ45 jack on the PC Close the back door EE NE MN Plug in power cord and turn on AC power Cellular Connection Cell Modem A cell modem and antenna comes preinstalled and preconfigured with the cabinet The antenna is located beneath cabinet bezel However other antenna positions may provide improved connectivity Follow recommended guidelines and procedure to reposition the antenna Antenna Location Guidelines Keep the antenna vertical Avoid mounting an antenna near power lines Avoid areas where people could trip on a cable Don t tempt vandals If possible keep antenna out of plain sight Changing Antenna Location 1 Turn off AC power unplug the power cord and open the back door 2 Remove 4 screws at front of bezel Page 41 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved CoinUp Service Manual 3 Remove 2 screws from each side of cabinet 4 Remove 2 screws at the back of the bezel not pictured 5 Lift and prop up cabinet bezel 6 Unscrew antenna from the cabinet gt oa Do QR Apis 94 14 a Ut 5 1 fi 4 M nI Y 4 41 he PT 4 Pap li 3 4 z Vay M b 1 gt 4 opt e AM i A af A k j 74 v 4 s
30. e Cabinet coin door e Cabinet and gun decals Setup Monitor Stanchions Place the stanchions in each of the mounting voids with cabinet bolt holes at the bottom Center hole should be facing inside of cabinet as pictured Facing the back of the game route Marquee power cable through right stanchion 6 pin connector should remain at top Locate and connect trio of connectors at the bottom 1 Copyright 2012 Play Mechanix Inc All rights reserved Page 8 3 Connect cable PC and connect monitor power cable inside cabinet Route the monitor HDMI and monitor power cables through the left stanchion tube Start routing at bottom of stanchion Route cables to midpoint opening with 12 slack exposed Note Some monitor power cables are fixed to the monitor In such a case cable must be routed through stanchion after hanging monitor 5 Locate hardware bag provided in the marquee box 6 Using 4 4 20 x 3 5 flat head bolts and 4 4 20 elastic stop nuts secure stanchions Page 9 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Setup Attach Mounting Bracket to Stanchions 1 Locate Mounting Bracket in the marquee box 2 Position mounting bracket to use 34 hole set from the top of the stanchions 3 Slide 4 4 20 x 3 hex bolts into mounting bracket from rear of stanchions 4 Secure bolts with 4 4 20 elastic stop nuts at the front of the stanchions Mounting Bracket
31. e twitching involuntary movements loss of awareness disorientation or convulsions If you or your child experiences these symptoms discontinue use immediately and consult your physician MANUAL Keep this manual available and ready for use If the game fails to function properly turn off the machine and unplug the AC line cord Contact your local distributor Your warrantee when applicable lasts 60 days from your purchase date You may not reproduce this document or any of its contents without written authorization from Raw Thrills Inc or PlayMechanix Inc SPECIFICATIONS For reasons such as performance this product s specifications may change without notice Federal patent copyright and other intellectual property laws protect the content devices and design of the game and its equipment Copyright 2012 Play Mechanix Inc All rights reserved Page 4 Product Specifications Electrical Power Domestic 120 VAC 9 60 Hz 5 amps International 240 50 Hz 2 5 amps Japan 100 VAC 9 50 Hz 5 amps DC Power Fuse Guide 5 VDC 2 amp Slow Blow 12 VDC 7 amp Slow Blow Temperature 32 to 100 Fahrenheit 0 to 38 Celsius Humidity Must not exceed 9590 relative humidity Panorama Cabinet Dimensions Height 86 Width 31 5 Depth 51 694 Dimensions do not account for varying screen dimensions Monitor weight does not exceed 120 165 Panorama Carton Specifications Weight 287 lbs He
32. escribed in the Restore the Hard Drive section Watchdog Test This tests the Watchdog circuit which protects the game against screen freezes infinite loops After a countdown the game resets To exit before the reset press either Start or Volume button squeeze a trigger or pump a gun If the test succeeds the game resets normally If the test fails the reset process loops or ends abnormally See the Troubleshooting Chapter to diagnose and correct this problem Utilities UTILITIES Gun Calibration Cabinet Suspend Collection Gun Calibration This is the same procedure described earlier in the Gun Calibration section pg14 Cabinet Suspend This option toggles a suspended state for maintenance to avoid online service changes Copyright 2011 Play Mechanix Inc All rights reserved Page 36 vee v IN rf A Collection COLLECTION Take Collection View Cash Card Details View Player Account Details View Service Credit Details View Credit Card Fee Details View Coinup Service Details TAKE COLLECTION Date of Last Collection 01 10 2012 0 0 days Gross Collection 0 00 Cash 0 00 Cash Card 0 00 Credit Card 0 00 Player Account 0 00 Service Credits 0 00 Balance Cash Card not included 0 00 Credit Card Fees 0 00 CoinUp Fees 0 00 Net Collection 0 00 Operator Split 50 0 0 00 Location Split 50 0 0 00 Send Collections Message cont
33. fixed IP address Cellular Configuration e Game will try to dynamically configure cellular connection Wireless Configuration Prepare for Setup 1 Loginto wireless access point or router 2 Write down Wi Fi network information on a sheet of paper e SSID network name e Broadcast Channel e Encryption Type WEP 64 bit WEP 128 bit WEP 256 bit WPA PSK TKIP encryption WPA PSK AES encryption WPA2 e Encryption Key Different encryption types require different keys See below for examples Encryption Type Key Details Credit Card PCI Compliant None Open None 10 26 or 58 hexadecimal characters NO WPA or WPA2 8 63 character ASCII pass phrase Note PCI Compliance is required for credit card usage Game will only allow credit card use if wireless network is encrypted with WPA WPA2 standards Enter Network SSID 1 Start Connection Wizard from Online option in diagnostics menu 2 Select Wireless The game will try to scan for available networks 3 Scroll through the detailed list to locate your network Depending on settings networks may not broadcast their SSID These networks are displayed as HIDDEN To use a hidden network select it and enter the SSID manually when prompted 4 f network does not appear in list select rescan to refresh list of available networks Alternatively select Enter Manually enter SSID encryption type key and broadcast channel Select Encryption Type This section only appears if E
34. go to Reset Menu and select Reset Game Audits Split collection with location as usual CoinUp debits your account for its portion Copyright 2011 Play Mechanix Inc All rights reserved Page 46 CoinUp Fee Schedule Pricing is subject to change without notice For online features CoinUp collects a monthly subscription Additional fees are collected by CoinUp but are passed along Cellular Service fees are passed along to cellular provider credit card fees are passed along to credit card companies and tournament prize funding paid for by the players is passed along to any winners The Operator portion can be adjusted as noted using coinup com under the Game Machines section or at the game in Diagnostic menu system within Operator Adjustments in Player Cost Adjustments should be made to each individual game Service operator Who Pays Additional Information Portion Basic Play 1 Trek 5 sites 1 bonus 1 00 Player at game Operator portion is adjustable Adventure 3 Treks 3 00 Player at game Operator portion is adjustable Shootout 1 trek or adv Player at game Operator portion is adjustable Showdown 2 Treks 2 00 Player at game Operator portion is adjustable Bonus Only 4 bonuses 1 00 Player at game Operator portion is adjustable Classic Tournament Operator Created Trny Player at game Custom created via coinup com Operator is free to customize leng
35. h the gun by aiming and shooting e Shooting the right side options will perform the indicated action e Shoot scroll up or scroll down to highlight menu options e Shoot select to enter the highlighted menu or perform the highlighted option Shoot exit to return to the prior menu or exit the diagnostic system Page 19 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Diagnostic Menu System Menu Screens and Descriptions e Setup Wizard e Adjustments e Audits e Online e Resets e Information e Tests e Utilities Adjustments MAIN MENU Setup Wizard Adjustments Audits Online Resets System Information Tests Utilities pg 14 will only appear if setup wizard has not been completed pg 20 modify various game settings pg 24 view various tracking statistics pg 25 setup and manage online functionality pg 30 used to restore game to factory defaults pg 30 view various hardware and software information pg 33 execute various diagnostic and maintenance tests pg 36 contains tools for managing game performance Main Menu These menus control gameplay coinage and sound adjustments ADJUSTMENTS Coin Adjustments Alternative Payment Adjustments Online System Adjustments Game Adjustments Hardware Adjustments Sound Adjustments Player Cost Adjustments You can improve earnings by customizing performance with game adjustments Each variable on an adju
36. hine s add on tournaments Tournament ID Unique identifier combining Animal date and an incrementing number Adv Identifier related to the animal Treks Indicates how many treks are played Max Indicates maximum number of entrants Buy Indicates entry cost per entrant Lbd Indicates current number of entrants Timestamp Indicates the last time the tournament was updated ADD ON TOURNEY INFORMATION Count Total 1 Info Elk 3 11 12 1 Adv 10200 Treks 1 Max 10 Buy 1 00 Lbd 4 05 11 12 Info This page displays information regarding eligible add on tournament types ADD ON TOURNEY TEMPLATE INFO Count Total 10 Active 10 1 Adv 10100 Treks 1 Max 10 Buy 1 00 Pztbl 3 Actv 1 5 11 12 2 Adv 10200 Treks 1 Max 10 Buy 1 00 Pztbl 3 Actv 1 5 11 12 3 Adv 10300 Treks 1 Max 10 Buy 1 00 Pztbl 3 Actv 1 5 11 12 4 Adv 10400 Treks 1 10 Buy 1 00 Pztbl 3 Actv 1 5 11 12 5 Adv 10500 Treks 1 Max 10 Buy 1 00 Pztbl 3 Actv 1 5 11 12 6 Adv 10100 Treks 3 Max 10 Buy 1 00 Pztbl 4 Actv 1 5 11 12 7 Adv 10200 Treks 3 Max 10 Buy 1 00 Pztbl 4 Actv 1 5 11 12 8 Adv 10300 Treks 3 Max 10 Buy 1 00 Pztbl 4 Actv 1 5 11 12 9 Adv 10400 Treks 3 Max 10 Buy 1
37. ight 41 Width 31 5 Depth 51 694 32 Dedicated Cabinet Dimensions Height 78 5 Width 32 5 Depth 32 32 Dedicated Carton Specifications Weight 350 165 Height 80 Width 35 Depth 35 42 Dedicated Cabinet Dimensions TBD 42 Dedicated Carton Specifications TBD Panorama Cabinet 32 Dedicated Cabinet with Operator supplied monitor 42 Dedicated Cabinet not pictured Page 5 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Setup Setup Panorama Cabinet Setup Unpack Carton 1 Placethe shipping crate on a flat stable surface 2 Cutthe banding straps and remove the cardboard lid 3 Liftoff the large cardboard container surrounding the cabinet and any shipping cleats 4 Remove the two steel monitor stanchions 5 Remove both guns from the carton situated on top of cabinet pedestal 6 Placethe guns in holsters on cabinet bezel 7 Remove carton containing mounting bracket assembly and marquee assembly 8 With at least two people and a dolly remove the cabinet from the shipping pallet 9 Remove the coin door key from the coin return chute 10 Open the top coin door 11 Locate the key for the back door and the cash box 12 Remove the items inside cash box AC power cable a bag of screws and tools marquee power cable this manual registration packet and cell antenna mount Verify Contents Verify you have received the following contents e 1
38. ile power is on can damage the components and void the warranty GROUNDING Avoid electrical shock Do not plug in AC power until you have inspected and properly grounded the unit Only plug into a grounded three wire outlet Do not use a cheater plug or cut off the ground pin on the line cord ELECTRICAL SHOCKS There is no isolation transformer in the cabinet Disconnect AC power before servicing However be aware that lethal voltages can remain in the electronic components even when AC power is disconnected Use extreme caution when servicing Verify that there is a working ground connection If the unit sustains water damage cease using it immediately and unplug AC power MONITOR Extremely high voltages exist in the monitor at all times These high voltages exist even when the monitor is off and the AC line cord is disconnected These voltages are extremely lethal and will cause death The monitor contains no user serviceable parts Do not attempt to service the monitor POWER SELECTOR Before installing game ensure the voltage on the PC is set properly There is a 115 230 VAC selector switch that must be set for the correct voltage for your site Verify the fluorescent lamp rating The rating must match the line voltage at the installation site CONNECTORS Ensure all connectors mate properly If connectors do not slip in easily do not force them Connectors are often keyed and only connect one way Check for correct orientation P
39. lay Mechanix Inc All rights reserved Page 60 12V CABINET COOLING FAN NL DBV 11 AUDIO IN peu i 2 1 FUSED COIN _____ 12V FUSED COIN 1 KI D 5 FUSED 2 2 DUUR b c m dH x TEST NE VILE RELAY CONTROLLED POWER pi 19V FUSED SERVICE E VD PR 120V 240V H 19V FUSED VOL SEL 8 5V FUSED VOL i SERVICE 86 BLK 10 GND BRN YEL 515 ____ 12 AUDIO IN COIN DOOR FIELD GND GND AUDIO GND DIG GND DIG KEYPAD v PLAYER ONE GUN GRY NMERGEEEREERE RED GND DIG PLAYER TWO GUN EE EREEEEREERCRGEECR 9 L1 RED 118 7 JE 1110 Sv STBY USB CARD READER N 12V I BLU PLU DRG 1 GND DIG BLK GND PC 16 GND PC 1 5V STBY SW 20 PC PWR ON HAPP P N 80 0074 00 BETSUN P N UP 200PST CE DS P1 2 START 5 IR LED CONTROL 12VPWM IR LED AEN LEFT PEDESTAL 1 MERE x x O L e m e f O gto 219 2 4 x sv LOAD INLET sa did vd l 17 5 120V 240V 3
40. ll monitors with GAME MODE have acceptable input latency Requirements e 1080 e HDMI input e Monitor weight does not exceed 120 Ibs A list of approved monitors can be found at http rawthrills com Consult your distributor for further assistance in finding an acceptable monitor Mounting Screws As VESA mount point thread sizes vary from monitor to monitor you will need 4 of these screws if your selected monitor does not include them A selection of the most commonly sized mounting screws has been included 4 6 X 16MM machine screws 4 6MM machine screws 4 BMM 1 25 X 16MM machine screws 4 BMM 1 25 X 30MM machine screws Page 7 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Setup Setup Cabinet Pedestal 1 Using a wheeled cart and at least one assistant transport the cabinet to a suitable playing area Proximity to Neon Lights Neon lights may reduce the ability of the IR sensors to accurately track the guns Place the cabinet far away from neon lights or turn off any nearby neon lights Ensure the game cabinet is level and stable With at least one assistant adjust the leg levelers Check the AC line cord for visible signs of damage Pay particular attention to the plug and line cord insulation Check for shipping damage to the following e assembly Left and right guns gun holders and cables e Cabinet Marquee e Cabinet back door
41. lty and free game award and help maximize game earnings AUDITS Coin Audits System Audits Gameplay Audits COIN AUDITS Total Money In Coins in Left Coin Slot Money in Left Coin Slot Coins in Right Coin Slot Money in Right Coin Slot Number of DBV Pulses Money in DBV Number of Credit Card Swipes Credit Card Money Service Switch Presses Service Credit Money Main Menu System Audits SYSTEM AUDITS Watchdogs Exceptions Bad Traps Copyright 2011 Play Mechanix Inc All rights reserved Page 24 N 5 IF E AY 4 V v V GAME AUDITS 1 Player Turn Based Games Total 0 1 Trek 0 3 Trek 0 2 Player Turn Based Games Total 0 1 Trek 0 3 Trek 0 3 Player Turn Based Games Total 0 1 Trek 0 3 Trek 0 4 Player Turn Based Games Total 0 1 Trek 0 3 Trek 0 Shootout Games Total 0 1 0 3 0 Showdown Games 0 Total Player Starts 0 Total Player Continues 0 Total Continues Offered 0 Main Menu These menus cover all online interaction with CoinUp ONLINE Connection Details and Test Cellular Information Wi Fi Information Online Synchronization Connection Wizard Cabinet Location Registration Software Update Online Debug Connection Details and Test Use the Test Connection button to refresh the ping results CONNECTION DETAILS AND TEST Connection Interface Wired Ethernet ethO
42. n cable connections Open the coin door to see them Reach in and ensure the cables are fully connected and are not pinched by any components 3 Verify switch functionality Press the Test button on the service panel select Tests select Input Tests and then select Switch Test described earlier in this manual to ensure all the gun switches are functioning properly Switches in the gun include e Trigger Pump 4 Calibrate calibrate calibrate Return to the Main Menu screen and select Gun Calibration Follow the instructions earlier in this manual or on screen to recalibrate both guns 5 Check IR sensors The IR sensors are directly below and above the printed marquee on the monitor assembly From the Main Menu select Tests select Input Tests and select IR Gun Sensor Test See pg 20 Recalibrate the guns any time the game is moved or the guns are repaired replaced or swapped Note It is not advisable to replace or swap guns while power is on Shut AC power off before connecting or disconnecting any components If for some reason guns are changed while power is on shut off AC power and reboot after the guns are connected again Failure to do so may confuse the system so it does not recognize the guns Page 17 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Maintenance Hard Drive Recovery Hard Drive Recovery is used to update your game with new software or return the game to factory Symptoms
43. ng monitor is critical for gun calibration and performance 11 Secure monitor to bracket by tightening the set screws on the monitor mounts 4 EX xt Y K Copyright 2012 Play Mechanix Inc All rights reserved Setup Page 12 32 or 42 Dedicated Cabinet Setup 10 11 12 13 Place the shipping crate on a flat stable surface Cut the banding straps and remove the cardboard lid Lift off the large cardboard container surrounding the cabinet and any shipping cleats With at least two people and a dolly remove the cabinet from the shipping pallet Remove the coin door key from the coin return chute Open the top coin door Locate the key for the back door and the cash box Remove the items inside cash box AC line cord a bag of screws and tools and a warranty card Using a wheeled cart and at least one assistant transport the cabinet to a suitable playing area Proximity to Neon Lights Neon lights may reduce the ability of the IR sensors to accurately track the guns Place the cabinet far away from neon lights or turn off any nearby neon lights Remove packing material from the guns Ensure the game cabinet is level and stable With at least one assistant adjust the leg levelers Check the AC line cord for visible signs of damage Pay particular attention to the plug and line cord insulation Check for shipping d
44. nsure PWR LED on cell modem glows green which means PC is providing modem with power If no power swap with working modem Check modem for obvious damage dents burns smoke damage broken connectors If modem seems fine call CoinUp service Cell modem connection is good and Poor antenna location Change placement of antenna IP address appears at Test and or cabinet Connection screen Under Cell Modem Details signal is weak or nonexistent Faulty connection Check connections between cell modem and antenna Replace antenna if it appears damaged Wi Fi Connection Troubleshooting Problem Possible Cause Solution Wi Fi Details status is Not A supported USB Wi Fi adapter is Connect a supported Wi Fi adapter Connected or Adapter is Not not connected Turn cabinet AC power off for a Found minute and reboot Faulty USB port Connect device to another USB port Wi Fi Details status is Not Wi Fi network information is Run connection wizard and select Connected but a supported incorrect Wireless Enter required information adapter is connected Wireless access point or router is Ensure access point has power off or disconnected Ensure it is connected to router Restart access point Ensure router has power and is connected to cable DSL modem Page 51 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Parts Parts BBHD Vacform Assembl
45. nter Manually was selected 1 Shoot options to select None WEP WPA WPA2 2 Shoot Select Encryption Type to continue Copyright 2011 Play Mechanix Inc All rights reserved Page 44 Enter Encryption Key If the encryption type is disabled open skip this section because there is no key 1 Shootonscreen keyboard to enter security key passphrase Broadcast Channel This section applies only if the SSID was entered manually 1 Scroll through the list and shoot to select the appropriate channel 2 f you are unsure of the correct broadcast channel select Auto 3 Shoot Select Channel to continue Confirm Wi Fi Info This section only appears if Enter Manually was selected 1 Verify that information on the confirmation screen is correct 2 Ifthe information is incorrect select Prev to return to prior sections of Wi Fi setup 3 fthe information is correct select OK to store the information Select Dynamic or Static e Dynamic will automatically try to assign an IP address to the game machine e Static allows the game machine to be set with a fixed IP address Checking the Connection Cell or Wi Fi Users 1 Enter Diagnostic mode by pressing the TEST service button 2 Select Online select Cellular Information or Wi Fi Information 3 Connection Status should indicate Connected 4 Note the signal strength which appears as a set of colored bars Green bars indicate strength A strong signal is 5 5 a weak signal is 1 5 o
46. on for further information nama m m Enter the SWITCH TEST menu and verify all switches function Enter the SCREEN TEST menu and verify that video is acceptable Enter the SOUND TEST menu and verify the audio works and is not distorted Enter the COIN METER TEST and verify the operation of the coin meter Enter the START BUTTON LAMPS menu and verify that the lamps of the buttons work correctly Enter the WATCHDOG TEST menu which re boots the game Upon a successful re boot you are ready to make adjustments to pricing volume and other functions found in the Diagnostic Section Verify Cabinet Connectivity See Diagnostic Section for further information poo me p Select ONLINE and run test connection If any of the tests result in FAILURE consult troubleshooting section Return to ONLINE and enter Cellular Information If connection is not optimal consult connectivity guide Copyright 2012 Play Mechanix Inc All rights reserved Page 16 Maintenance Regular Gun Maintenance Procedure Big Buck HD is equipped with two state of the art custom designed gun controllers In order to maximize income potential keep the guns in optimal working order by performing the following five step procedure every time you empty the cash box 1 Checkthe camera lens Observe the tinted lens at the tip of the gun to ensure it has no cracks scratches or dirt Clean or replace the lens if necessary 2 Visually and manually inspect gu
47. our TV settings to decrease lag Try to or turn off filter features if you have not already done so put your monitor into game mode or turn off filter features if possible Only part of Setup Wizard for Panorama Cabinets Press start button to begin test Watch the demo video or press test to skip Aim down the site and move gun left and right across the screen Ev Me Determine monitor latency level If reticle stays in the GREEN zone while moving left right monitor has acceptable latency If reticle enters a RED zone monitor has unacceptable latency 5 Presstest when done Consult distributor monitor manual and or manufacturer for settings to help reduce latency Color amp Brightness Adjust color contrast brightness and other monitor settings for best picture quality Operator Registration 1 If you already have an existing account login with your Operator id and pin 2 Toregister as a new operator follow the step by step instruction to create an account Cabinet Registration Select or setup a location for the cabinet This will provide tracking management functionality through coinup com It will also allow players to locate the game through bigbuckhd com Connectivity Wizard Accept cell contract or reconfigure connection Page 15 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Big Buck HD Setup Wizard Verify Input and Output Functionality See the Diagnostic Secti
48. play functionality Starting game in 04 55 Press TEST to Begin Setup Setup Wizard Progress Gun Monitor Color 8 Operator Cabinet Connectivity Callibration Latency Test Brightness Login Registration Wizard The Big Buck HD Setup Wizard provides a step by step setup procedure Gun Calibration Panorama Cabinet 1 Pull the trigger on the left gun to indicate that it is Player 1 2 Stand directly in front of the gun pedestal aim at the dot above the screen and shoot 3 Continue to aim and shoot targets as instructed 4 Thetargeting reticle indicates the spot where the gun is aimed Verify accuracy by pointing at different areas of the screen Accept calibration by pressing start button Repeat steps 2 5 for right gun 7 PressStart button when finished pro 32 and 42 Dedicated Cabinets 1 Pull the trigger on the left gun to indicate that it is Player 1 2 Stand directly in front of the gun pedestal aim at the dot center screen and shoot 3 The targeting reticle indicates the spot where the gun is aimed Verify accuracy by pointing at different areas of the screen Accept calibration by pressing start button 5 Repeat steps 2 4 for right gun Press Start button when finished Copyright 2012 Play Mechanix Inc All rights reserved Page 14 Monitor Latency Test If you see GREEN If you see THIS MONITOR HAS NO LATENCY ISSUES It is still recommended that you put your monitor into game mode You need to adjust y
49. r 2 5 5 If strength is below 3 5 reposition and recheck signal strength All Users 1 Enter Diagnostic mode by pressing the TEST service button 2 Select Online then select Connection Details and Test 3 Execute Test Connection to verify It can obtain a valid IP address It can contact the CoinUp server It can access the CoinUp database It can access the CoinUp file server 4 The test results section reports SUCCESS or FAILURE If any ping results in FAILURE see the Troubleshooting chapter or call your distributor Page 45 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual CoinUp Game Registration After the first reboot with a network connection you will be prompted to register your location You can also register by entering the Diagnostic menu select Online then select Cabinet Location Registration ee LM Login by swiping operator card or manually with operator id and pin Set Cabinet Location screen appears downloading locations from CoinUp automatically Scroll through the list and highlight the appropriate location Shoot the location to continue After location is chosen a confirmation screen is displayed Shoot Use this Location to continue If the location is not on the list shoot Add New Location to continue When adding a new location follow step by step instructions to provide needed information Online Operation 1 2 Ensu
50. re game remains connected to the CoinUp network The hard drive stores data about the game location If the hard drive is removed from the PC important data will be lost Do not swap or replace drives without authorization from CoinUp Keep game location data accurate Before moving a game have the PC communicate with the server then unregister the game Re register the game with updated information at the new location Collection Procedure The CoinUp server tracks various book keeping statistics including collections To see them log on to the CoinUp Operator Center page at www coinup com and go to the Reports section During a normal collection enter Diagnostic mode select Utilities select Collection Detailed breakdowns for Cash Cards Player Account Credit Cards and CoinUp can be seen in their respective menus Select Take Collection and Review the entire report The system calculates Gross Collection from the last time the report screen was cleared This figure and the actual collection should agree Shoot DO COLLECTION to send collection information After sending the collections coin related audits are automatically reset This allows coin audits to accurately reflect earnings since the last collection If you don t send collections the next collection won t match the figures on the Collections screen and you will not be able to view your collections on www coinup com If you wish to reset the other game audits
51. rt Disc 3 gt d p Swap discs and close the tray Do not interrupt power or reset the game 10 When software has finished loading a message indicates that restore is complete When instructed to remove Disc 3 open DVD ROM drive tray and remove disk 11 Reconnect all USB devices Turn cabinet power switch off 12 After 30 seconds turn cabinet power switch on 13 After game restarts it will enter calibration mode Re calibrate guns Copyright 2011 Play Mechanix Inc All rights reserved Page 18 14 Settings will now factory defaults make changes as desired Diagnostic Menu System Diagnostic Menu Interface The Service Panel should have four buttons Pressing the TEST button at any point while the game is running will enter the diagnostic menu This menu can be navigated with the service panel or the gun An on screen message acknowledges changes or when you exit a selection without making a change At the bottom of each screen there is a brief description of the highlighted menu option For clarity all menu screens in this manual omit the header background image and control instructions Navigating with Service Panel Switches e TEST enters diagnostic system or select highlighted menu option e SERVICE exit current menu VOLUME DOWN moves down through menu or setting choices e VOLUME UP moves up through menu or setting choices Navigating with Gun e The menu interface be navigated wit
52. stment menu changes an aspect of game play or appearance Optimizing these settings can maintain or increase player interest Monitor the effects of adjustments by comparing audit information and earnings before and after changes Copyright 2011 Play Mechanix Inc All rights reserved Page 20 Adjustments Coin Adjustments COIN ADJUSTMENTS Currency Type Dollar Coin Base Unit 0 25 Coin 1 Value 0 25 Coin 2 Value 50 25 DBV Pulse Value 0 25 Service Credit Value 0 25 Setting BDesripion Default Choices Yen Won Ruble Real Peso Krona Guilder Franc Can Dollar currency Coins Euro NZ Dollar Rand Pound Aus Dollar Increments 0 25 63 75 Coin 1 Value Sets the coin slot pricing 0 25 incrementing by coin base unit setting 0 25 63 75 Coin 2 Value Sets the coin slot pricing 0 25 incrementing by coin base unit setting The bill validator DBV translates bills into electronic DBV Pulse pulses This setting determines how much game credit is 0 25 63 75 awarded per pulse With default setting of 0 25 every S1 0 25 incrementing by Changing currency type resets coin door values The Currency denomination symbol changes on screen with each bill will award 51 in game credit Set to 0 50 every 51 bill coin base unit setting will award 2 in game credit Service Credit 50 25 63 75 Value Set the amount of credit given by the service bu
53. th of tournament cost and prizes Service Who Pays Additional Information Portion Portion CoinUp Sponsored Content Add on Trny Prize Fund 4 51 00 Player at game Added to 1 Trek or Adventure cost Showdown Trny Fund 51 00 Added Showdown cost National Trny 1 trek 1 00 0 00 Player at game Operator portion NOT adjustable National Trny 2 trek 2 00 0 00 Player at game Operator portion NOT adjustable National Trny 3 trek 3 00 0 00 Player at game Operator portion NOT adjustable Operator portion remains per basic play above CoinUp portion is collected to fund prize table this funding fee is passed directly on to winning players CoinUp does not collect a funding fee for national tournaments Prize table is completely funded by CoinUp Service Cost Who Pays Additional Information CoinUp Service Per unit Online Subscription 24 99 Operator Taxes may apply Cellular Service 18 00 Operator Pass through service fees Credit Card Fees 496 fixed fees Operator Pass through service fees Tournament Funding Player at game Pass through prize funding This is the monthly service fee to CoinUp which is accrued at a rate of 0 82 per day Cellular Service is collected by CoinUp passed along to cellular provider accrued at a rate of 0 59 per day
54. tive Numpad 5 Inactive Inactive 2 Inactive Numpad 6 Inactive Vol Inactive Numpad 7 Inactive Numpad 9 Inactive Numpad 0 Inactive Numpad Inactive Numpad Inactive The Switch Test menu has a unique exit procedure because it checks the switches normally used for navigation To exit the switch test menu press the test button five times Page 33 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Diagnostic Menu System On swipe card reader should read the card type and indicate success failure for track 1 amp 2 If results indicate failure that card might be worn If results indicate failure across several cards card reader might be faulty CARD READER TEST Player Card Track 1 Data Success Track 2 Data Success Total of Swipes 0 of Successful Swipes of Failed Swipes 0 Swipe Card At Any Time Main Menu Gun Camera Test This test displays the IR array information as interpreted by the gun s camera This will be displayed onscreen as two rows of dots If these dots do not display there may be a problem with the camera or IR array boards If any grouping of dots is not present or flickers IR board should be replaced Video Tests VIDEO TESTS Screen Color Test Screen Color Calibration Video Latency Test Copyright 2011 Play Mechanix Inc All rights reserved Page 34
55. tton 0 25 incrementing by coin base unit setting DBV PULSE VALUE DBV must be set to award four pulses per dollar Consult DBV for dipswitch settings or programming instructions Main Menu Adjustments Alternative Payment Adjustments This menu allows control over accepting alternative payment ALTERNATIVE PAYMENT ADJUSTMENTS Cash Card setting beseription Default Choices Cash Card Accept payment with cash cards ON ON OFF Page 21 Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Service Manual Diagnostic Menu System Main Menu Adjustments Online System Adjustments ONLINE SYSTEM ADJUSTMENTS Online Maintenance Hour 4 00 am 5 00 am DB Server Port Automatic File Server Port Automatic ______ ata _ Online The 60 minute period during which online enabled Maintenance games contact the server to check for software Hour updates and synchronize with the game database DB Server Automatic 21 80 Adjusts the ports used to connect to the DB server Automatic 443 7686 File Serve Automatic 21 80 Bori Adjusts the ports used to connect to the File server Automatic 443 8080 8686 Main Menu Game Adjustments 24 hours in one hour increments GAME ADJUSTMENTS Trail Guides Description Default Choies Trail Guides Toggles the appearance of the female trail guides ON ON OFF Hardware A
56. y 1 2702000801 ORANGE ROUND ILLUM PB 2 702000701 GREEN ROUND ILLUM PB 3 6060068001 DECAL C PANNEL BBHD 4 60600688301 DECAL KEYPAD BBHD 8 32 X 50 BUT HD BLK BOLT 6 6030056701 VACFORM C PANEL BBHD 8 8330000000 KEYPAD ATM STYLE KEY TEK 9 MSHXNUTO 112 40 5N 4 40 NYLOCK NUT Monitor Mounting Screws 31 MSM06 01 002 6MM X 30 MM LG H H M S STL ZINC EL 31 5 06 01 004 6MM X 16 LG H H M S STL ZINC 31 5 08 03 003 8MM 1 25 X 16MM LG 5 STL ZINC Aem 74 31MSM080300 SMMi2SX3OMMIGHHMSSILZNC 4 5 WASHERSABDXJSOODXIAGTHKSTLZNC 4 6 48 PASIESPAGR JSODXSUSIDXSOTHK 4 3 sos O a 8 340031 5I6EXIERNALTOOTHLOCKWASHR 4 4 4 gt JR Copyright 2011 Play Mechanix Inc All rights reserved Page 52 Panorama Cabinet Assembly POSITION W SINCHED STRAPS Big Buck HD is a trademark of PlayMechanix Inc All rights reserved Page 53 Service Manual Parts Panorama Cabinet Assembly Part Numbers EE CIHRGME 6000077 00 GRILLSPEAKER BBHD ___ 600 00772 01 SX RIO ASSY SX RIO PCB ASSY BBHD 2 1 02 00 00 017 APS POWER SUPPLY WITH BRACKET 90 AP 188 807 00003 00 SPEAKER 6 5 INCH WOOFER 80HM Optiplex 390 Assy Optiplex 390 Assy BBHD 810 00053 01 TEST SERVICE BUTTON ASSY 820 00001 00 FA
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