HP Color LaserJet Enterprise M750 Service Manual
Contents
1. 456 99 00 13 Upgrade not performed the file is invalid 457 99 00 14 Upgrade not performed the file is invalid 457 GK EE 457 EA AX ur ER ER dal a i e RE da ine a 458 SIE ROPA 0 NR 458 99 02 09 E A n ie dl s E A E AEE AEE A 458 SE ARE ER ER EE E ERE M 458 99 09 60 Unsupported disk sees esse ee ee ee eee eee ee eene 459 99 09 61 Unsupported disk EEN 459 99 09 62 Unknown disk EE 459 99 09 63 Incorrect disk tni ceata nsii 459 99 09 64 Disk malfunction EEN aaeeae nenea eee eene 460 99 09 65 Disk data error rnuia se see ee nenea ee ea ee Ge ee ae 460 99 09 66 No disk installed ese ee sesse see se Ge Se Ge Se ee Ge Ge Ge ee ee a 460 99 09 67 Disk is not bootable please download firmware 460 SEER SR OE na EE a ui a a aa le i at aa d 461 KREE A E 461 lt Binname gt full Remove all paper from bin EEN 461 Supply almost UE 461 Supply low OR Supplies low cccescsssesssessescesseseseseesesecsessseseeeseesees 461 lt Supply gt very low OR Supplies very low EE 462 EED EA di EE 463 File System device failure To clear press OK sss 463 File System file operation failed To clear press OK 463 File System file system is full To clear press OK 464 File System is not initialized EE 464 File System is write protected 464 Acc2. Unsupported supply in use OR Unsupported supply installed To continue touch OK ise ki ee ie c aa ao sa eege Unsupported tray configuration eee Unsupported USB accessory detected Remove USB accessory USB accessory needs too much power Remove USB and turn off then USB accessory not functional een Used supply installed To continue touch OK OR Used supply in use xix XX Eventlog messdg s Es eege GE Ee dd EE EE 488 Print or view an event log EEN 489 Clear al VON COG ii EE EE otia pd dac du toe te ipae e al ded I esas 489 RI Le EE 490 COMMON causes NEIE 490 EI 491 Clear jams in the upper right door EEN 496 Clear jams in the lower right door cccccessessssssessesssecsesseessessseseessseseescseesseeeeesseseeessesseeseeess 498 tlear jams in It ay Vs ee ee ee 499 Clear jams from Tray 2 Tray 3 or an optional tray EE 501 Clear jams in the output bin area ee EEN nnne nennen nannten tenete stas ee 502 Jam causes and solutions is riese cata aaa c aia ada ale de asia ia dan dia iaca 503 Jams in the output DIN tare ee ee Ee AE ee ee RE ee ee ee NEEN 503 Jams in the fuser and transfer area sesse ee ee Se ee Ge Ge ee Ge Se ee Se ee aan Se ee 503 Jams in the duplex area duplex models only esses 504 Jams in Tray 1 Tray 2 and internal paper path 505 ET ESE DER OE Inm 507 Changejam recovery ME Es ese dees abe Ede N EO Ge ee
3. EE D Deeg e ete ete E ee e ee E EE de Der 47 06 XX CE XV xvi 47 WX YZ Printer calibration failed To continue touch OK 435 48 01 XX EMOT 5 iiit nat a EE aa c diesen Ee 436 49 XX YY Error To continue turn off then on EE 436 50 WX YZ Fuser error To continue turn off then on 437 51 00 YY Error To continue turn off then on EEN 440 52 00 00 or 52 20 00 To continue turn off then on 441 BOOK AE adanca ia ta a deea aa da od ca eii d aa 441 54 1 1 05 0r 54 1 2 05 iii cotate tte a a e cotta a ta a ad a d 441 RAAS dl AR RO AE EE N 442 55 XX YY DC controller error To continue turn off then on 443 56 00 01 Illegal Input Printer Error To continue turn off then on 443 56 00 02 Selected media output bin unavailable 444 56 00 03 Media input path operation error eese 444 57 00 0Y Error To continue turn off then on se ese sesse se ee Ee ee ee ee 444 58 00 02 environmental sensor malfunction usus 445 58 00 04 Error To continue turn off then on EE 445 59 00 YY Error To continue turn off then on EEN 446 59 0X 50 Error To continue turn off then on esses 447 59 0X 60 Error To continue turn off then on esses 447 59 0X 70 Error To continue turn off then on E 448 59 0X 80 Error To continue turn
4. GNA ata Date oil GESSA 393 10 39 60 Document Feeder Kit LOW esse ese se ee Gee Se ee Gee Ee ee Ge ee ba 393 10 39 69 Document Feeder Kit very low EE 393 10 39 70 Scanning past very LOW EEN 394 10 39 71 Document Feeder has stopped see 394 10 XX 34 Used supply in use eee eee eee eene Ge AR ee nnn 394 10 XX 40 Genuine HP supplies installed sess 394 10 XX 41 Unsupported supply in use EEN 395 10 XX 70 Printing past very low EEN 395 10 YY 15lnstall ssuppIV siese ee ede ee ee ee de se Ge d nat dia da 396 10 YY 25 Wrong cartridge in color slot ee 397 10 YY 35 Incompatible supply EE EE ee nene nea oana nea 397 11 00 YY Internal clock error ee Ge ee ee Ge ee ee Ee 398 ER ARE ER IE EE 398 VB AB NEER R OE EE EE P 398 EG EE 399 EFC IER 399 IEEE tu nm RE RE Ee 400 ERENS AR EE gata dacic E A RE dai A lada ll 400 UE E 400 VB AG ML 401 KE En 402 ER EE 402 K 402 EG 403 V13 A5 EF E 403 13A6 EE 403 ER 404 TLAN E 404 ERNA RE EE EE EE EE EE EE 404 ECKE 405 13 B2 DX 5 tte mte e e m e em ae bot iem sees 406 VB BQ FF sess caca rasa eco aaa ne N EE OE EE EE aan ada dea 407 EN EE OE ED EE EE OR OE EEN 407 MEHR 408 13 B9 C02 aa 409 g E D 723 E 411 13 B9 FF E 412 ENWW ENWW 13 B9 YZ Fuser Area Jam ie sedes Ee Ee Ee ss Ne ER EG aaa da aene ERWEE N LE iai ao la data aa 13 BB EE
5. aaa ee 82 Reguired del EE N EE N EE EE EE N EE 83 INTE 83 Service approach E 83 Before performing Service E 84 After performing service EE eee anna nn sisse stain tasas inns e sns ses ee ee ARE 84 Parts removal order rri tne eee tes eee aa ee Ge ee Gee ee ee anna unea a 84 Removal and replacement procedures eee e ee AA eee eee enses eins nns nnns NENNEN 85 Print cartridges EE OE EE ie EUM ILE MEE 85 Toner collection unit EEN 88 Il E 90 Reset the New Fuser Kit setting at the control panel eese 90 Pickup roller Tray E 91 Separation pad Tray 1 92 Separation roller assembly Tray 2 scsccssssessssesscscssessssesscscssesecsessesecsesscsensesecsssecsensesecseneeaeseeaees 94 Pickup roller Tray 2 ERREUR 330 deac ana aaa Catana da nada aa aaa ba al 95 ENWW vii viii Pickup roller separation roller and feed roller 1 x 500 sheet and 3 x 500 sheet paper bi 1 Yel WEE 96 Secondary transfer roller coco ceea noa ee da inci nea ci dand nas a GERS nd nd dea 97 Intermediate transfer belt TB eeuse se se see ee ee ee ER ER EA Ge Ge ee AR ee ee ee RR ER ER ee ee ee 98 Reset the New Transfer Kit setting at the control panel een 99 Formatter de OE RE EE OE la EE da i 100 Hard Hl 102 Remove the encrypted HDD ee 102 Remove the solid state module Ge Se ee Se ee Ge Se Ge ee ae eee enne 104 COVErS SUE AE
6. ceia cca a ta ici at d l ag d Printing PQ Troubleshooting eee esee rennen Printing Registration Page ENEE NEEN Printing RGB Samples uses sesse ee se ee RE Ee ee SR ee ee Re ee Re ee Printing RE el el ME Printing Supplies Status page EE GE ee Re Re ee ee Ee Printing Usage Page si rete re etes SE en aei eon ON ea dees Processing duplex job Do not grab paper until job completes Processing job from tray lt X gt Do not grab paper until job completes Processing filename snarar a a E Processing copy X of cs Ready IP Addr68s5 ei er rero ees Remove all toner cartridges cecene eee eee eee eee nano ceeace entren Remove at least one toner cartridge ENEE Remove shipping lock from Tray 2 eese Replace supplys 5 iae c a ca pi ada a Dada ad o dd Replace supplies cbr ca cinta ca aa EE ER EE N N Restore Factory Settings ia ss seed ss 2 se es se Re z cea asa d ct nai da eN de Ge c c uta a Restricted from printing in color ENEE Rotating color motor EEN nennen Rotating MOLON goes Size mismatch in Tray X esse see see see EE Ee EA Se AA AA Se AA ee Se ee ee ee Supplies in wrong positions EE Tray X empty Type Size nenea Re cecene aceea Re Ee EES EH EEN Tray sX overfilled RE Troubleshootihg ie ees Type mismatch Tray NENNEN Unsupported drive installed To continue touch OK
7. dese v et ye i 0 ua 39 Calibration e e ier a RR RR dunia OR MUR NR IRR OE 40 Color misregistration Control 40 Environment change control se ee ee ee eee esee eee AA ee ee EE Ge desean ee eden 41 Image stabilization control see ee EEN 42 Image density control DMAX sesse ee ee ee eene tnnt 42 Image halftone control DHALF esce 42 Pickup feed and delivery system ENEE 43 ele KEE 45 Motors and solenoits 4 a catia da cal tai ea ca aia ata a cz ab soti 46 Pickup and feed block eta ca otita ee a ata eee ERR IB ENS OR TRE vans 46 Tray 2 cassette DIEKUD ie des esse GE Ge ie AE Eer 46 Tray 2 cassette multiple feed prevention eese eren 47 Tray 2 cassette media size detection and Tray 2 cassette presence detection 49 Tray 2 cassette lift up operation EE eene eee ea senes nena 50 Cassette media presence detection EEN 52 Tray 1 MP tray paper pickup ccccccssescssssssescscsessescscsesseecscsessescsessseecsesssceecsesseecseseseeseeeseseeaeseeess 52 Tray 1 MP tray last paper detection EE 53 Paper feed EE i tette E APE ti se cata e da pi aa d i a ude in I ich du 54 Skew feed prevention EEN 55 ENWW Media detaction E 57 Feed speed control ENEE 58 Fusing and delivery block EE 58 Loop control iz geo Min Ee oe 03 bata a sald ta ca be Ta a aaa X 58 Pressure roller pressurization and depressurizat
8. image defect ruler een 344 Calibrate the product et ehem t aee SE 344 Control zpanel menus sis isaac dech 346 Administration UE 346 Reports menu a eee c ga ala eret ipee eai aata eaaa A EEE A ELE ETE i EEEE 346 General Settings menu EE 348 General Print Settings menu EEN 361 Default Print Options menu ENEE 363 Display Settings menu EE 365 Manage Suppli s menu dott ide eer god Ge due daci 366 Manage Trays menu EE 369 Network Settings menu EE ennt nnne nennen nennen 370 Troubleshooting menu EEN 381 Device Maintenance MENU sis ese eerie tetti anca i a ha aaa ER aaa d nisa 386 Backup Restore menu E 386 Calibration Cleaning menu EE 387 USB Firmware Upgrade menu ENEE 389 Servicemen sec cic a ca aa sa a OE RE ada 389 Interpret control panel messages and event log entries ENEE 390 Control panel message types ENNEN EEN 390 Control panel messages and event log entries eese 390 10 0X YO Supply memory error ENEE 390 le RT E 391 TO 22 51 ge de 391 la RE EE EE 391 VO 2325 RE 392 AE RE EE EE EE RE EE N 392 lat caiete GR a aduca E cada oi tisa EA NE d c at 392 10 23 70 Printing past very low EEN 392 ENWW xiii xiv 10 39 50 New Document Feeder Kit eee 393 MEER EE N ON EE N 393 10 39 55 Clean Document Feeder Rollers esses 393 ER 17610006 ei ee A GL A CNC ESA
9. none eee eee EA eee Ee AA Ee ee tesi Ge Ge EE 634 Chemical substances gece ae caca cete ees Res ea ii da ee no goi daca eN aa ua aa ds se se eN se ees Se REEDE 634 Material Safety Data Sheet MS 634 For more information eee tenen rante ee vo cte orte s tean aaa cana ee za Sa aa da sa daia 634 xxii ENWW Declaration of Conformity E 635 Certificate of Volatility ENEE EEN 637 Safetystatements geseent oa iu aaa aaa oda a Cao cadea TEE 639 Laser TEE 639 Canadian DOC regulations EEN 639 VCCI statement Japan EE 639 Power cord instructions EEN 639 EMC statement China RM 639 Power cord statement Japan sesse ese ee se see ee Re ee ee Re Re ee ER ee Re ee GR ee ee Ge ee ee Re ee ee ee 640 EMC statement Korea i s eecht s pa aa tete erts ina Eed Na z Ee 640 GUIDE GEET ET 640 Laser statement for Finland eeeeecsceeceseeeceeceecesceeeesecseeeceseeseeecesaeeeseecaeeeceaceacesceaceaseseseeeeeees 640 GS statement Germany EEN 642 Substances Table g UE 642 Restriction on Hazardous Substances statement Turkey E 642 Restriction on Hazardous Substances statement Ukraine essen 642 Eurasian Conformity Belarus Kazakhstan Russia EE 643 lt 645 ENWW xxiii xxiv ENWW
10. E EES 1 isi EX ege eli TO PRSETER EE LE OR OE auent Renne 2 Major product systems ENEE 2 Product block diagram sees esse se ee ee ee EA Ee AA eee eee Ee AA eee Ee AA eee nenea RA Ee AA Ee AA sess Ee ee aaa AE ee 2 Sequence of operation EEN 3 Normal sequence of operation EE Ee anno nea Ee Ge EE 3 Formatter control system ENEE n Re Ge rd paS snis aaa AA dat Ge ee aaa eee aaa ee aaa ee 5 Ke ne OE EE EE OR aaa N EN 5 input outi OE RI 5 CPU ice EE TE EE OE ee d EE OR aaa 6 ulle EE EE EE 6 AM EE EE RE 6 Nonvolatile memory ENEE EEN 6 aw A AE RETINE PE EE RE EI AP 6 jj sic ceea ta cacat EE EE RE ca pt i acneea 6 Controlpanel SE deed ed li a 6 Engine control system EE 7 DC controllere catei c H 8 uh ee ere 11 c gegen 13 NI ege tele DL 14 Fuser temperature Control 15 Fuser protective function EEN 16 Fuser failure detection eee Se ee Ge Ge ee ee ee ee ee 17 Low voltage power supply ENEE 18 Overcurrent overvoltage protection cccccccscscsscsesscsssssesesssseesesseseeseees 20 High voltage power supply cccscesscesscesscsscesscsseesecssesecssesseeeseecseeseesseesseesssecssesseees 21 Laser scanner CT E 23 Laser failure detection ee ee Ge Ge ee esses aaa anna einen ee Gee ee Ge Ge ee aaa 23 Image formation SVSte iek SeSe SEGE bee EN Sk eon ee Ke aa cas d
11. Westie wv Gee dt not Didi aia 509 Solve paper handling problems EEN 510 Product feeds multiple sheets eese eese es eee aan anno noa Ge Ee eee eee eee ee 510 Product feeds incorrect page SIZE sic cica cacat cota atata ee 510 Product pulls from incorrect tray EEN EEN 510 Paper does not feed automatically eese eese nenea ernst EA enn ee 511 Paper does not feed from Tray 2 3 4 5 orb ENEE 511 Output is curled or wrinkled EE 512 Product will not duplex or duplexes incorrectly een 512 Useimanualprintmode S EE i A Ge ee AEAEE ev ee EEA ae ee eke 514 Solve image quality problems REENEN 517 Print quality ode NE NN 517 Clean the product EE NE GE ER eg 523 Clean the paper path 4555 ER ated e ee decease Aes 523 Solve performance problemer 524 Solve connectivity problems dte art bet id ee Ge da Ee ee ia sto i Due ed aa aduca 525 Solve direct connect problems EEN 525 Solve network problems ENNER 525 Service mode Te d e s i las st d alai i a a duca d cn a a aaa ee 526 Service ET RE 526 Product dIE ee ere EE N 527 Restore factory set defaults een 527 Preboot meri optiorls RU en ee PER Se BERGE ala da aut DRM Oi 528 ENWW El dree 535 Determine the installed revision of firmware EEN 535 Perform a firmware upgrade sccssccsscssecssesseesecssesseesseeseessseseesseeseeseeseesaesseesseessneseesseeseeeess 535 Embedded Web Server SEENEN ee Re eene teste aaa nea ENEE EE en
12. Y Color LaserJet Enterprise M750 Service Manual M750n M750dn HP Color LaserJet Enterprise M750 Printer Series Service Manual Copyright and License Trademark Credits 2013 Copyright Hewlett Packard ENERGY STAR and the ENERGY STAR mark are Development Company L P registered U S marks Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 11 2013 Part number D3L08 90966 Conventions used in this guide x TIP Tips provide helpful hints or shortcuts e NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1 Theory of operation Ee LA E
13. c EE EE EE OE ina ada dala aaa lia MBSE VDL ie A eege cada RENE JEE ES Sege ENEE 20 00 00 Insufficient memory Device To continue touch OK 21 00 00 Page too complex To continue touch OK EPA FERIA En ENEE 33 02 03 RE FERIA m FERIA 40 00 01 USB 1 0 buffer overflow To continue touch OK 40 00 02 Embedded 1 0 buffer overflow To continue touch OK 40 00 04 Unsupported USB accessory detected To continue touch de AE EE Ee 40 00 05 Embedded UO bad transmission To continue touch OK 40 08 0X USB storage accessory removed eise ese ee ee ee ee ee ee 40 0X 05 USB storage accessory removed ee ee ee ee AV OTN PED 41 02 00 EFEOF 5 52 EO EE cien e RE 41 02 0Z EE EE OE EE a oe a ad a ie d ta dada 41 03 YZ Unexpected size in Tray X EEN 41 03 YZ Unexpected size in Tray X To use another tray touch MWh Iy Rod Pac ER EA 41 05 YZ Unexpected type in Tray X ENEE 41 05 YZ Unexpected type in Tray X To use another tray touch Med EE N EE OAO RAE 41 07 YZ Error To continue touch OK esse se see se ese ee Se ee Ge ee Ge 41 WX YZ Error To use another tray touch Options BO LA A E 47 00 00 5 isset eebe Ee eg E E n AT OO OE OE EE EE nai n a ana a a aa d na a d a a a LAT E SE ata i d dt a a da al a a aaron 47 02 XX odi dete et a i Sek EE EE BEE ege e EE OE EE EO EE OE
14. ce sensor B 302 Tray 6 paper size sensors SW92 and SW 302 Tray 6 feed sensor eh 302 Tray 6 door opening closing sensor SW1 En 302 Output bin full sensor PS10 iese ee ee ee ee ee Ee Re ee ER ee Re ee 303 Paper pathsensors test iis i Ree alai dvs da a lata 303 Print stop test EN 304 LO LETTURE CIERRE RETE deea EE 304 Component test special mode test essere 304 Additional component tests REENEN 307 t pata da ata 309 Block diaaramS oo iieri ca a Doi a ube Daiana d ut da a de 309 Plug jack locations scsscccsesesscscsesesscsesssesessssesesessssesesecseseecaessesescseseeaescsesseseseneseeees 311 Location of connectors eer n n acida aa a E aaa daia a na 312 DC controller connections EEN 312 Prod ct connections o se pa etala aaa ai aa a a a 314 ENWW Locations of major components EEN 321 General timing Charts ee 328 General circuit diagram EEN 330 Internal print quality test pages EEN 334 Print quality troubleshooting pages ENEE 334 Diagnostics EE 337 Configuration Le 339 Configuration Page sesse ese se ee ee AR ee Re Ee RR Ee Re Re 339 HP embedded Jetdirect page EEN nn ee Re EEN 341 Finding important information on the configuration pages 342 Colorsband test ere ea e e RR RR EE a RO ARR RR e a 342 Print quality troubleshooting tools een 344 Repetitive
15. ceccccssccscscccsaccecsccsssses 627 EI IE Idlje liblimepe 628 Power consumption electrical specifications and acoustic emissions eese 628 Environmental specifications ENEE EEN 628 Appendix C Regulatory InTOrmiatiOli o ooo ce see ve EES ee Ee Ge Ee dee ean sis To reu V Cone Eur oce ne Gee EE ee 629 dae UEL C e 630 Environmental product Stewardship program ENEE EEN 631 Protecting the environment EEN 631 Ozone prod ctlOn EE see Rd EE estne ASE Ran a adenin aaa i ien cad ci 631 Power consumptioni iis seed Pe ese ese ek vee ee se ks ee ee se ei ee Ke oe eb ae cira de eo Ne ende Ede ge 631 Tonef gel Til re EE 631 hd a Dad d AE M 631 Ee 631 HP LaserJet print supplies ccccsesscesscssecsseessessecsseessesssesssecssssssesssessesseeesessseeeessesseesseeseeenees 631 Return and recycling instructions EEN eee eee eee eee oana nenea RE Ge eee 632 United States and Puerto Rico ee 632 Multiple returns more than one cartridge sees 632 Singleireturns n se ci oceane aa cena na eo tan oa b d inu acad nat iu 632 SHIPPING EE 632 Non U S Ti EE 633 E e TEE 633 Material TES ele do OR OE OE OE N 633 Disposal of waste equipment by users EE RE GE ee ee AA ee AA ea ER Ge Ee ee 634 Electronic hardware recycling esse esse ese ee eee eee eee nene
16. deliverv assembly eene ER ee EG EE dee 574 Printed circuit assemblies eese Ge Gee Ge ee Ga Ge ee Gee Se ee Gee aa Gee ee Gee ee ee ee Re Ee ee ee 576 1X500 Paper del RA N ULL ED 578 1x500PF external components se se ee ee eee ee eee eee Ge AE AA ee ee Ge Ee AE ee Ge Ge aaa aaa ee 578 1x500PF internal components EE eee eee ee eee eene Ge AA ee ee Ge AE ee ee Ge Ge Re nana ee 580 TXSOORF PGA ER EE ER EE NE ba dl EE 582 3x500 Paper DE AE AA N OE N EA 584 3x500PF external components ENEE 584 3x500PF internal components ENEE 586 3x500PFicassette E 588 BX50OPP le 590 ENWW Xxi Alphabetical parts list cto tenet a cea hores lit a See ee 592 Numerical parts EE 604 TIET Je 617 Hewlett Packard limited warranty statement esse esse se ee Ge AE ee RE Ee AR ee RA ee ER Re ee RR Re ee 618 HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement 619 Color LaserJet Fuser Kit Transfer Kit and Roller Kit Limited Warranty Statement EE 620 Data stored on the toner cartridge sccssccsscssscssecsscssecssecssesssessesssesssecssecsesseecssesaesseesssecaesensecsecaesensesseeess 621 End User License Aoreement EEN 622 Customer self repair warranty service ENNER 624 Customer SUP PONE M M 625 Appendix B Product specifications ccccccccocscccscccccccccoccsoscosscccccocsccccsiccccsccccococccsesccccsc
17. e Re ee Re ee ee ee Ge 266 Ee N IR EE EE EE N EE EE a 267 Troubleshooting Process ech EE ii a ca aa EE Be Ge Gee a inc nd Ee EE a aaa at paleta ee Ee is 268 Determine the problem source EE nene eee Ee ER EA enne Ge AA eee dA cn R Ee ee ERRE 268 Pre troubleshooting checklist sccssccssesssesssesssesscessceseeeseesseeessessseeseeesseseneseeeees 268 Troubleshooting flowchart SEENEN 269 Power subsystem sira tie de de atacate tii Pe aaa ada ac t iad da lau 0 at i 271 Pow rson checks iie ede E SR a aa REB SEI i ia aa 271 Power on troubleshooting overview EE 271 Tools for troubleshooting ederet tet orb tee odata aici ee 273 Component diagiiostics sets aa iaca DRE IRE Ee ERES IR SENSN REIN RENE 273 ORK Late e 273 Understand lights on the formatter een 273 Engine Een 276 Defeating interlocks ee RENE 277 Disable cartridge check sic cra ea tt eta cae ta Eeer ER 278 Engine test button EEN 279 P perspath test EV EE EN 279 Manualsensor test Es iss eet a thee nen estera ENEE dee eg ee ee ee c 280 Front door opening closing switch PS14 sess 281 Right door opening closing sensor PS15 sess 282 TOP top of page sensor PS5 iese ees ee ee ee ee ee Re ee Re Re Re ee 284 Fuser loop sensors 1 and 2 PS7 and Deg 285 ENWW xi xii Diagrams Fuser pressure release sensor PS9 esses 286 Fuser output s
18. ei doi a it dt atat dota Ee 106 Identification and locations aeiaai ee ae Ge ee ee ee 106 Right front cover and control panel assembly ENEE 108 Left COVER sist EE DNA dt alta aaa o dee 110 Rear e UE 111 Remove the rear COVER ENEE EEN 111 Toner collection unit access door ENEE 112 RiahtsrearCoVer ee 114 Reinstall the right rear cover EE 114 TODIEDVEI ED EED EE OE E N AR DA ee RE n 115 Remove the top COVer nene nenea eee EA Se Ee ee AE Ge aaa Ee ee 115 Front door assembly een 117 Right doorassembly ii ees ate ae taiat ea pata cade de dada equite tu sese st eed vn de ERKEN ge de 120 Mainrassemblies 5 aaa aa taca a la d a RR i a aaa 0 coches ia a ai aaa da Eg 123 Formatter case een ete ca EE belea dc ta d aaa at sees 123 Remove the formatter Case esse sesse see se Ge ee Ge eee ea Ge ana aa nana tents 123 Laser scanner assembly EE 125 Remove the laser scanner assembly esses 125 Paper pickup assembly ENNEN 128 Remove the paper pickup assembly eese 128 Reinstall the paper pickup assembly ee 131 Registration sensor assembly ee 135 Remove the registration sensor assembly EE 135 Lifter drive assembly deed rota as d dac p cate he rare Eege data dE 138 Remove the lifter drive assembly EEN 138 ITB front guide assembly eee NEEN 141 ITB rear guide assembly iinne i ia 144 Residual toner full sensor ENEE 145 Remove the residual to
19. ensor PS6 ee se ee ee ee ee ee eene 287 Developer alienation sensor PS11 sess 288 ITB alienation Switch SW5 ee ee Se Se ee Se AA Se RARR AA RR RR nenea 289 Tray Bin manual sensor test EEN 290 Tray 1 paper sensor PS2 ese ee ee ee ee Re ee RR ee Ee ER ee tnnnen 292 Tray 2 paper present sensor DI 293 Tray 2 paper surface sensor PS4 EEN 294 Tray 2 paper size switches SW7 and SW 295 Tray 3 paper sensor SR 296 Tray 3 paper surface sensor SR2 EEN 297 Tray 3 paper size sensors SW2 and SW3 ee ee ee ee ee ee ee 297 Tray 3 feed sensor SR 299 Tray 3 door opening closing sensor SW1 EE 300 Tray 4 paper sensor SR 301 Tray 4 paper surface sensor SR2 EEN 301 Tray 4 paper size sensors SW2 and SW3 ee ee ee ee ee ee ee ee 301 Tray 4 feed sensor SR 301 Tray 4 door opening closing door sensor SW1 ee ee ee 301 Tray 5 paper sensor SR83 sccccsessescsesescssssesescsessescscsesecessesesesesaeeeseees 302 Tray 5 paper surface sensor SR82 scccssesscsssesesssssscecsesesecsesescseseeeees 302 Tray 5 paper size sensors SW82 and SW83 senes 302 Tray 5 feed sensor SR 302 Tray 5 door opening closing sensor SW1 sese 302 Tray 6 paper sensor SR93 seccscsessescsesescsessesescsesecscsesesecessesesesesseeceeees 302 Tray 6 paper surfa
20. ept bad signature ccccccsssecssecsssecsscesseessececsecestecseceseecsseecseeesseess 464 Bad optional tray connection ee Se Ee Re EE EA eene eene 464 Calibration reset pending EE 465 CANCELING euer gege aa EE ER bca da a tau dd da a 465 Canceling lt jobname gt EE EE ee Ee ee Ee ee eei as ER RE d ART 465 Checking engine ioi ei eene a a e ee Toata 465 Checking paper path REENEN 465 Chosen personality not available To continue touch OK 465 Cleaning do not grab paper ENEE 466 dp AE OR N N EE AN 466 Clearing event lOde casate suds wack sues sith da dre s e ca d d d 466 Clearing paper path ENEE 466 ENWW xvii xviii Close front door EE 466 Close lower right door ee Ee EA EA EA eene ener EA Ee 467 Close middle right door ee 467 Close fIiAhtdOOr TEL EG EE ee N N 467 Close upper right door For help press eese 467 Cooling DI 468 Data received To print last page press OK iese se see ee ee ee 468 Event log is empty EEN 468 Expected drive missing ENEE 469 HP Secure Hard Drive disabled eese 469 Incompatible supply EEN 469 Incompatible supplies een 469 Inittalizirig arana a EA A E OA 470 EUR ITU 470 Install supply Close rear door seen 470 Install Fuser Unit rient erinnere tl rte nino dese at 471 Install Supplies n e aee ias ca eg ec 471 Install Transfe
21. ion control 59 Output bin f l detection sinisiin erener tonem eaaet aa ede koe cr erede Ee d ana 61 Duplex block duplex models only EEN 62 Duplex reverse and duplex feed control esee 62 D plex operati n eee E geed cat da d 63 TR died LO AA AE AE ER EE ada 64 Paper taedel TUI OR OT TRE ED ee ED ee E 67 Paper f eder Motor irisse seke ed aaa Rd caine a devs en Con eN SES asidu 68 Paper feeder paper pickup and feed een 69 Cassette media size detection and cassette presence detection EN 69 Paper feeder cassette lift operation EE sese eene eene nnns nnns nnne nns ee 70 Paper feeder jam detection ENEE 71 Optional 3X500 sheet paper deck EE 72 Motor el do WE 74 Pickup and feed operation ccsccsscescesesssessscssessecssessecsesseesaecsecaececessesecsseesesseecsecaesseesseesnesses 75 Cassette media size detection and cassette presence detection EEN 76 Cassette lift p operation issie eek ie se ke cneaz oana aan ceia zana deea a eara e ERAS EDE s c 77 JANN OCC EE 78 2 Removal and replacement e ssisicscccccsssccccsssscsssscessssccesssccssssccessssecssssessssscecssccsssssocssssscssssccssssccsssssacssssccosssesesss 81 Removal and replacement strategy ccscssccscssecsscssessscsssessesssessecsseneecsseseecseeseesaecseesaeeaeeaeseaecesseseeessessesseaes 82 Cautions during removal and replacement se ee EA Ee Ee sees eene nennt rnnt
22. itanam LR Gee eek ee eg Ke KA Ge nasa em 25 Electrophotographic process een 25 Image formation process cscesssssseessessesssesecesessecssscsesssecsseseecoesseecseeseesseesseeseesaeesaesaesseeeseesseeaess 27 ENWW vi Latent image formation block caen ee eee NENNEN 28 Pre expOSUre Ee eta za ee eie ii OE N 28 Primary CHA QING EE OE OE OE d ns dada ca 28 Laser beam expOsule EE bee n e aa cd ac ca ai 29 Developing block sie ceata bee ee i e tae e d ie 30 Transfer Block EE 31 Primaty transfer EEN 31 Secondary transfer ENEE 31 EEIICuDEM 32 FUSING block tere reet EE NE n det 32 ITBcleaningbloek E ER Drum cleaning block eer estere teret tbe terere cess GEE ee ee EE Re Se ee GE dee ES 33 Print cartriddes e EE Ee i takes eebe 34 Memory tag ceste ein ii e B a a a tt i tisse 35 Cartridge presence detection ccccccscesscesscesseescesscesscssecseessesseeceeseesseessessssecesesseeees 35 Toner level detection iir tede rn eee a a dt da aaa daia 35 Cartridge life detection siete nene e e RR RENS 35 Developing unit engagement and disengagement Control een 35 TE R AAA 37 Primary transfer roller engagement and disengagement control 38 ITB unit presence detection eese eene nennen nnne nnne nnns nennt 39 ITBicleaning mechanism odo esL ee doe
23. ner full sensor EEN 145 Main drive Einde UE 150 Remove the main drive assembly ENEE 150 Install the main drive assembly EE eee ENEE 159 ENWW ENWW F serdriveassembly ac cae Eeer dee d data d a ai data da 164 Remove the fuser drive assembly eese 164 Install a replacement fuser drive assembly EEN 166 F ser gear assEmMDIV Ee rete o teste ini tec e ec e dd dese s 168 Remove the fuser gear assembly eese 168 Install a replacement fuser gear assembly EEN 173 Paper delivery assembly cetero ete deeg 176 Remove the delivery assembly ee 176 Reinstall the paper delivery assembly eese 177 Duplex drive assembly duplex models EEN 179 Remove the duplex drive assembly ENEE 179 Delivery drive assembly simplex models EEN 181 Remove the delivery drive assembly EEN 181 Residual toner feed assembly EEN 182 Remove the residual toner feed assembly een 182 ITB MOtOr MIE Ed AE aa eer hte dette Du t adu E 184 Remove the TB motor e tei a I d dns ai 184 Dr m motor M2 E 186 Remove the drum motor eese Ge Ge Ge ee nennen tn 186 Developing motor M3 ee se ee en ee ee Ee Re ennt enne ea nnne nennen ense neni 187 Remove the developing motor EEN 187 Fuserimotor MA i aia atatea atat a tte teta tete a RO 188 Remove the fuser motor i tiene ea ed ai e coada ca 188 Developing disengagement motor MG 189 Remove the developing di
24. off then on E 448 60 00 0Y Tray Y lifting error cesses eene 449 60 10 0Y Media input source Y pickup mechanism malfunction 450 RR UE UNE 450 62 00 00 No system To continue turn off then on 451 69 11 YY Error To continue touch OK seen 451 70 00 00 Error To continue turn off then on E 451 80 0X YY Embedded Jetdirect Error cesses 451 81 WX 00 Wireless Network Error To continue turn off then on 453 81 WX YZ Embedded Jetdirect Error To continue turn off then on 453 98 00 0X Corrupt data in X volume eese 454 99 00 01 Upgrade not performed file is corrupt E 454 99 00 02 Upgrade not performed timeout during receive 454 99 00 03 Upgrade not performed error writing to disk 454 99 00 04 Upgrade not performed timeout during receive 455 99 00 05 Upgrade not performed timeout during receive 455 99 00 06 Upgrade not performed error reading upgrade 455 99 00 07 Upgrade not performed error reading upgrade 455 99 00 08 Upgrade not performed error reading upgrade 456 99 00 09 Upgrade canceled by user EEN 456 99 00 10 Upgrade canceled by user EEN 456 ENWW 99 00 11 Upgrade canceled by user Re Ee Re EE ee Re 456 99 00 12 Upgrade not performed the file is invalid
25. r Unit esec N coca sasa ada kie OR dea aaa EAS 471 Internal disk not Functional ee 471 Internal disk spinning UP ENEE 472 Load Tray X Type Size nene ee Re ee eee Re tnt 472 Load Tray X Type Size To use another tray touch OK 472 Loading program NN 473 Manually feed output stack Then touch OK to print second sides 473 Manually feed Type Size To continue touch OK 473 Manually feed Type Size To use another tray touch OK 473 Moving solenoid cane cnc o en in oase eec tnb ec eere se be ce e a aan cae 474 Moving Solenoid and motor essere eene 474 No jobto cance l ees tied tie ie tt da 474 id E 474 Performing Color Band Test EEN EEN 474 Performing Paper Path Test EEN 475 Please Walt exe ere NES eere Cada a Re RETE teens 475 Printing CMYK sarnples e cs ta e caca aa e aa cana a AG Cete dat a 475 Printing Color Usage Log EEN 475 Printing Configuration e se ee eee eee eene enne nnn aaa 475 Printing Demo Page eise essensie ede ies ge rte ee ER Ca noa a a iaca git NEEN 475 Printing Diagnostics Page EEN 476 Printing Engine Test ccc scccssssccesssscessssccecsssccesssccecsssaceecsseeeessneeessns 476 Printing Event ne EEN 476 Printing File Director 476 ENWW ENWW Printing selen dE Printing Fuser Test Page EE Printing Help ELE Printing Menu Map es
26. s dens o dana caca ati a E aa a a aa da at 212 1 x 500 right front cover ENEE 214 1 x 500 front upper cover EEN 215 dae n Es eke EE RE RE EO EE Ee N ants 216 1 x 500 right lower cover csccssesssecssessecssessesssecsseceeceecseeceseaeesseesaeseesseesaseeesseeeaes 218 1x 500 pickup assembly esse ee ee ee EE Ee AR Ee Ge ee ee Re ee EE ee ee ee Re Ee 219 1 x 500 lifter drive assembly ee ee eee eee ER Ee Ee RE EA SR eee ER ee ee Re ee ee 222 TX SOO PICKUP 8 ul de Oe OE ca canal OE N EE Ee N 223 Tex SOO driver PCA EE EE N 224 3 x 500 sheet paper feeder optional accessory esee esent tenen 225 EK el crgnl e da di 225 3x 500 right and left cassette rails AER 226 3x 500 paper deck controller PCAS eese eee eee nana tnn 227 3 x 500 paper deck lifter drive assembly ENEE 228 3 x 500 paper deck pickup motor ee ee Ee EE esee eene eee nnn nnns nnne 229 3x 500 front lower cover EE ee eee a Ge ee Ge Ge ee aaa ee th sene 230 BX DOOM t 231 3 x 500 right corner cover ENEE Re Re nnn ee ee ee 232 3 x 500 front upper Cover EEN 233 3x 500 right door assembly ENNEN 234 3x 500 right lower cover 236 3x 500 right lower cover EEN 237 3x 500 left lower cover esee ses Se ee en a canh cun sene Ge ee aaa aa m d dada nana ea 238 3 x 500 rear lower cover EEN 239 Remove the 3 x 500 rear lower Co
27. sengagement motor s 189 Power supply fan FMT cccsccccssssescsssscscsessescsesssecseseseseesesesecseseseceeseseseeseseeseaeseseeees 190 Remove the power supply fan 190 Fuser faM FMI 53 5 eti ere aaa ana tel ee 192 Remove the fuser fan en e DR BEER daca sa UI ee Ke eg ee ed 192 Formatter fan FM3 and ICB DC 194 Remove the formatter fan and ICB PC ENEE 194 DC controller BER aie tee dt ae t RR cones PRA ai n aaa in nete aen 197 Remove the DC controller DC ee Se ee eee Se neon aaa aaa 197 Low voltage power supply EE nnn ennt enne Se sete eee ee 199 Remove the low voltage power supply EE 199 Imaging developing high voltage power Supply sesse see eee nenea eee aaa 202 Remove the imaging developing high voltage power supply 202 First transfer high voltage power supply seen 203 Remove the first transfer high voltage power supply 203 Second transfer high voltage power supply EEN 205 Remove the second transfer high voltage power supply 205 Driver GA E 207 Remove the driver PCA c nenea nenea eee en 0020000000000000 ae aa 207 Power switch PCA ER OE a s a datei Dao ca aaa aaa aa 209 Remove the power switch DC 209 Environmental sensor ENEE 210 Remove the environmental sensor ENEE 210 1 x 500 sheet paper feeder assembly EEN 211 Eie ea UR IE RE 211 UX dele de AA tate
28. si nne 535 USB storage device Preboot menu EE 536 USB storage device control panel menu EEN 537 WE TTT 539 Order parts by authorized service providers ENEE 540 Order parts accessories and supplies AE RE GE EE esse eeeee eren aa nenne nnns Ee ee ee 540 Related documentation and software REENEN 540 Supplies part numbers ENEE 541 Customer self repair parts sis cancer 541 Service replacement parts EEN 543 Accessories part numbers EEN 545 How to use the parts lists and diagrams cccccsssesscesscesscssecssecssecseessecsseseecesscssesesesseeeeeeeeesaeesaesseesseesaes 546 Assembly locations SEM 547 External covers panels and doors EE eee eee eee ea eee eee AA Ee Ee Ee AA Ee setas aaa ea aaa nenen nennen 548 Right door assembly seic AR EE n EE cca a da al pad a 550 Internal components 1 of 9 552 Internal components 2 of o 554 Internal components 3 of 9 ee te da eo Gem e da cue SR taca dada dac anda d Faves dd 556 Internal components 4 of o 558 Internal components 5 of o 560 Internal components 6 of 9 uu ese ene ee ee ee ee Re ee ee Re ee ee ee ee Ge ee ee ee ee ee ee ee ee ee ee ee Ge ee ee ee ee 562 Internal components 7 of 9 564 Internal components 8 of o 566 Internal components 9 of 9 ete e ERG em ete tar Cen d t aT NC RUE Cana dn dd dada abia d 568 1 6472 CASS OU e EA EE ER EE 570 Paper pick upassembIV iis see 572 Paper
29. ver EEN 239 3 x 500 paper deck pickup assembly ENEE EEN 240 Remove the 3 x 500 paper deck pickup assembly 240 3 Sole problems EE RE EES E SERIEI RE EE a RE a NR NE GR Oe d e IRENE GE E 243 Solve problems checklist EE 244 Menu Map si RE N ON EE EE NE EE HE 246 Current Settings PAGES iese uciderea can doo s aaa anii pd nd atacau ian cae d sie ti 246 Control panel menus EEN 247 ENWW Sign Run WEE 247 Retrieve Job From USB Men sie oie aa aa aaa a SEENEN dE aa a at al a ci a 247 Retrieve Job From Device Memory menu EEN 247 Supplies miel EE IG stem ees awe oe a aaa rt duce iren eei cedes sued 248 Trays ment oan eei ene 250 Administrationimenl OE Sc Een pac nai ai PRE d a PENES epo TREE en 251 Reports MENU caserie 251 General Settings menu EEN 251 General Print Settings menu ENEE 255 Default Print Options tenu ioi edo aaa AG de ieri esed ee Pe de A dada ata 256 Display Settings menu EEN 258 Manage Supplies menu EEN 259 Manage Trays ET UE 260 Network Settings menu EEN 261 Troubleshooting men EE Se SEK ES Ee GER Ee Ee BEE RGN ER We Re EE Ge ND De SE ERG 264 Device Maintenance menb erinnerte tene Geo EE Se ie GE ee Seg KERE Veg tacdesehocstertesecsavecnesudedcectestedeese 265 Backup Restore menu 265 Calibration Cleaning Menu ees ee see ee ene ee ee Re ee Re ee Ge Ge Re ae ee ee Re ee ee ee 266 USB Firmware Upgrade menu esse se ee eee nana ana e
Download Pdf Manuals
Related Search