VIVID SERVICE MANUAL
Contents
1. Damper Body Compression Valve Preload Adjuster Compression Needle Body Eyelet l id mu Compression Knob Ending Stroke Rebound Knob 5 Exploded View Vivid RockShox Suspension Service We recommend that you have your RockShox suspension serviced by a qualified bicycle mechanic Servicing RockShox suspension requires knowledge of suspension components as well as the special tools and fluids used for service For exploded diagram and part number information please refer to the Spare Parts Catalog available on our web site at www sram com service For order information please contact your local SRAM distributor or dealer Information contained in this publication is subject to change at any time without prior notice For the latest technical information please visit our website at sram com service Your product s appearance may differ from the pictures diagrams contained in this publication Mounting Hardware and Bushing Service Prior to servicing the rear shock remove it from the bicycle frame according to the bicycle manufacturer s instructions Once the shock is removed from the bicycle remove the mounting hardware before performing any service NOTICE Use aluminum soft jaws to prevent damage to the rear shock eyelets when clamping into a vise Parts and Tools for Mounting and Bushing Service Safety glasses Bench vise with aluminum soft jaws Nitr2. Reassembly and Bleed 22 Remove the shock from the vise and pour out any excess fluid that may be above the IFP into an oil pan Use a clean rag to wipe any excess fluid from the inside of the IFP reservoir Clamp the body eyelet into the vise 23 p y ey 24 Apply a small amount of grease to the IFP reservoir cap o ring Push the reservoir cap into the IFP reservoir until the retaining ring groove is visible 25 Push the retaining ring into the groove until it is seated 34 Reassembly and Bleed 26 Use a Schrader valve tool to install anew Schrader valve into the IFP reservoir cap yeh Counters 27 Thread the pump and Vivid Pump Adapter into the IFP reservoir cap Pull up on the pump to seat the reservoir cap against the retaining ring 28 Use the pump to pressurize the IFP reservoir to 200 psi Once you Nave pressurized the reservoir remove the Vivid Air Pump Adapter from the air fill port before removing it from the shock pump Separating the pump from the adapter first will allow all of the air to escape from the reservoir You may substitute nitrogen if you have the proper fill equipment 200 psi 29 Use a pick to remove and replace the IFP reservoir fill cap o ring 25 Reassembly and Bleed Use a TIO TORX wrench to install the fill cap into the IFP reservoir K110 a Counters 31 Spray the entire shock with isopropyl alcohol and clean it with a rag 32 Install the coil spri
3. 15 Damper Internals Removal 3 4 16 Remove the shaft assembly from the damper body by hand The damper tube should come out as you remove the shaft assembly Remove the damper tube from the damper body by hand If it did not come out with the shaft assembly Remove the shock from the vise and pour the fluid from the damper body into an oil pan The damper tube centering ring will come out as you pour the fluid from the damper body Spray isopropyl alcohol on the damper body and centering ring and clean them with a rag Damper Internals Removal Damper Service Remove the damper tube from the shaft assembly Spray isopropyl alcohol on the damper tube and shaft assembly and clean them with a rag Clamp the shaft eyelet in the vise 3 Remove and replace the piston glide ring and the two o rings located under the glide ring Do not scratch any sealing surfaces when servicing your suspension Scratches can cause leaks When replacing o rings use your fingers or a pick to remove the o ring Clean the o ring groove and apply grease to the new o ring 17 Damper Service 4 Use a socket wrench with a 1O mm socket to unthread the piston nut Insert a 2 mm hex wrench through the piston nut and into the piston bolt main piston and shim stack washers Keeping all parts together carefully remove the piston assembly and hex wrench from the shaft and set it aside Remove the seal head from the shaft b
4. United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations For Australian customers This SRAM limited warranty is provided in Australia by SRAM LLC 1333 North Kingsbury 4th floor Chicago Illinois 60642 USA To make a warranty claim please contact the retailer from whom you purchased this SRAM product Alternatively you may make a claim by contacting SRAM Australia 6 Marco Court Rowville 3178 Australia For valid claims SRAM will at its option either repair or replace your SRAM product Any expenses incurred in making the warranty claim are your responsibility The benefits given by this warranty are additional to other rights and remedies that you may have under laws relating to our products Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure LIMITATIONS OF LIABILITY To the extent allowed by local law except for the obligations specifically set forth in this warranty statement in no event shall SRAM or its third party suppliers be liable for direct indirect special incidental or consequential damages LIMITATIONS OF WARRANTY This warranty does not ap
5. and rotate it until the centering ring is seated in its groove Pour RockShox 3wt suspension fluid into the damper body until it is level with the top of the damper tube Fluid will begin to bleed into the IFP reservoir Use the palm of your hand to tap downward on the top of the damper body repeatedly to move fluid into the reservoir This will assist in purging air bubbles from the system 28 Reassembly and Bleed 29 Once most of the fluid from the damper body has moved to the reservoir use the palm of your hand to tap downward on the top of the reservoir repeatedly to move fluid back into the damper body This will further assist in purging air bubbles from the system Do not allow the fluid level in the damper body or IFP reservoir to become low this will force air into the system Continue this process of tapping the damper body and the reservoir until no more bubbles emerge from either side Once the air is purged from the system remove your hands and the fluid levels will equalize on both sides Install the IFP flat side up into the reservoir Use your thumb to evenly and slowly push the IFP into the reservoir just past the step in the reservoir Tap the top of the damper body a few more times to push any trapped air through the IFP bleed port When no more air bubbles emerge from the bleed port immediately cover the damper body with your hand Keep the damper body covered with your hand and use a TIO TORX w
6. c sen anni eaa en even ol au Cer cmd 6 Mounting Hardware CI Vain RO 6 Eyelet B shing PeplacemeNt CT Lm O M 8 Mounting Te Var STS CS catering cee cee ec nai diee 10 Ce SO ieee ee a etme te see tes ee ele nc E temic nate dc ete en sence n 12 Parts and Me eie coit dedit Tm T 12 OURS DS 2e RER mT P 13 Damper Internals RO Se 02 15 Damper Service m 17 clara cis qae IN OO ee T 20 IFP Reservoir SerV Ce Ps e 21 Reassemo iy and Beed eni E EE UT 26 SAFETY FIRST We care about YOU Please always wear your safety glasses and protective gloves when servicing RockShox products Protect yourself Wear your safety gear Exploded View Vivid Shaft Eyelet Beginning Stroke Rebound Knob Bottom Out Bumper AE Seal Head Nc Counter Measure Spring _ Piston I Retaining Ring FP Reservoir Fill Cap fI FP Reservoir Cap IFP bleed screw FP Internal Floating Piston Damper Tube Spring FP Reservoir Damper Tube Centering Ring
7. compression needle 24 IFP Reservoir Service 15 14 25 Remove and replace the compression valve o ring and crush washer and the compression needle o ring Use your fingers to push the compression needle into the compression valve as shown IFP Reservoir Service Reassembly and Bleed EB Clamp the body eyelet into the vise 2 Turn the compression knob counter clockwise until the metal compression adjust cam is at the lowest point 3 Install the compression valve into the body eyelet with the nut of the compression valve oriented upward Press down on the valve until it is seated in the body eyelet 26 Reassembly and Bleed 4 27 Thread the IFP reservoir onto the body eyelet by hand Use a 31 mm flat wrench or a strap wrench to tighten the IFP reservoir to 11 3 N m 100 in Ib There will be a small visible gap between the IFP reservoir and the body eyelet This is ok NOTICE Do not overtighten the IFP reservoir Use a 1 5 mm hex wrench to push the compression needle into the compression valve This will ensure that there is a path for bleeding the shock Remove the shock from the vise Remove and replace the crush washer on the damper tube centering ring Reassembly and Bleed 7 Place the damper tube centering ring onto the end of the damper tube that does not have holes Hold the shock with the damper body opening facing downward Insert the damper tube into the damper body
8. 2015 PRESENT VIVID SERVICE MANUAL Service Manual Yid T3 AT VAE SRAM LLC WARRANTY EXTENT OF LIMITED WARRANTY Except as otherwise set forth herein SRAM warrants its products to be free from defects in materials or workmanship for a period of two years after original purchase This warranty only applies to the original owner and is not transferable Claims under this warranty must be made through the retailer where the bicycle or the SRAM component was purchased Original proof of purchase is required all warranties including any implied warranties of reasonable care merchantibility or fitness for a particular purpose are hereb disclaimed LOCAL LAW This warranty statement gives the customer specific legal rights The customer may also have other rights which vary from state to state USA from province to province Canada and from country to country elsewhere in the world To the extent that this warranty statement is inconsistent with the local law this warranty shall be deemed modified to be consistent with such law under such local law certain disclaimers and limitations of this warranty statement may apply to the customer For example some states in the United States of America as well as some governments outside of the United States including provinces in Canada may a Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer e g
9. TICE Do not scratch the air can as you turn the wrench Reinsert the threaded rod and push pin through the shaft eyelet Thread the large open end of the catcher along the rod until it rests against the shaft eyelet Use a 15 mm wrench to thread the push pin along the rod until it stops against the end spacer Mounting Hardware Removal Unthread the catcher from the threaded rod Remove the end spacer and bushing pin from the tool Set the mounting hardware aside until you have finished servicing your shock Repeat for the body eyelet Eyelet Bushing Replacement To replace damaged or worn out bushings use the RockShox rear shock bushing removal installation tool Insert the threaded rod through the shaft eyelet until the base of the push pin rests against the bushing Thread the large open end of the catcher onto the rod until it rests on the eyelet 2 Clamp the catcher in a vise or hold it secure with a 13 mm wrench Use a second 15 mm wrench to thread the push pin along the rod until the push pin pushes the eyelet bushing out of the eyelet Eyelet Bushing Replacement 3 Unthread the catcher from the threaded rod Remove the tool from the shaft eyelet and discard the old bushing Repeat for the other eyelet Apply a small amount of grease to the outside of the new bushing 5 Position the shaft eyelet and eyelet bushing between the soft jaws of a vise Slowly turn the vise handle to begin pre
10. e push pin and the eyelet 3 Thread the large open end of the catcher onto the rod until it rests on the eyelet 275 MAX psi VM 10 Mounting Hardware Installation 5 11 Clamp the catcher in a vise or hold it secure with a 13 mm wrench Use a second 15 mm wrench to thread the push pin along the rod until it pushes the bushing pin into the shock eyelet bushing Continue to thread the push pin until the bushing pin protrudes from both sides of the eyelet an equal amount You may need to unthread the catcher slightly to check the bushing pin spacing Unthread the catcher from the threaded rod and remove the tool from the shaft eyelet Position the end spacer with the large end facing the air can Use your fingers to push the end spacer onto each end of the bushing pin Mounting Hardware Installation Prior to servicing your rear shock remove it from the bicycle frame according to the bicycle manufacturer s instructions Once the shock is removed from the bicycle remove the mounting hardware before performing any service see the Mounting Hardware And Bushing Service section Parts and Tools Needed for Service Safety glasses Nitrile gloves e Apron Clean lint free rags Oil pan e Isopropyl alcohol e RockShox 3wt suspension fluid Suspension specific grease e Bench vise with aluminum soft jaws e RockShox Vivid 24 mm Spanner Wrench Counter Measure Compressor tool 51 m
11. g parts e Chains Wheel braking surfaces Corrosion e Foam rings e Sprockets e Bottomout pads Tools Rear shock mounting hardware Cassettes Bearings Motors and main seals e Shifter and brake cables inner and Bearing races Batteries Upper tubes stanchions outer Pawls Notwithstanding anything else set forth herein this warranty is limited to one year for all electronic and electronic related components including motors controllers battery packs wiring harnesses switches and chargers The battery pack and charger warranty does not include damage from power surges use of improper charger improper maintenance or such other misuse This warranty shall not cover damages caused by the use of parts of different manufacturers This warranty shall not cover damages caused by the use of parts that are not compatible suitable and or authorised by SRAM for use with SRAM components This warranty shall not cover damages resulting from commercial rental use Table of Contents Exploded View NE 5 ROCKSNOX SUSDONSION SQRVICE 2 ce detente name ann ma Gen dem en ed T 6 Mounting Hardware and Bushing SefrviICe 3 0 0 200 o ERES REM sa nU S noms ce hoc se des RE EE RP SRI RRARI SEM D RUMP REESE ENSEM EE ERE 6 Parts and Tools for Mounting and Bushing SefFvIGQe isnt etes tice oit reete dr eiua a e cora e oec dv poma Decr a pesas act widest cce crebra
12. ile gloves RockShox 1 2 x 1 2 rear shock bushing removal installation tool e Apron 13 mm open end wrench Clean lint free rags Adjustable wrench Suspension specific grease Mounting Hardware Removal Some mounting hardware is easily removed using only your fingers Try to remove the end spacers with your fingernail then push the bushing pin out of the bushing If this works move on to the next section Eyelet Bushing Replacement If you are unable to remove the mounting hardware using your fingers use the RockShox rear shock bushing removal installation tool Catcher Push pin Images in the following steps are of Monarch RL but are applicable to Vivid Threaded rod Rear shock bushing installation removal tool Thread the small end of the push pin onto the threaded rod until the rod is flush or slightly protrudes from the hex shaped end of the push pin 6 RockShox Suspension Service 3 Insert the threaded rod through the shaft eyelet until the push pin rests against the bushing pin Thread the large open end of the catcher along the rod until it rests on the end spacer wd 275 MAX ps Clamp the catcher in a vise or hold it secure with a 13 mm open end or adjustable wrench Use a second 15 mm wrench to thread the push pin along the rod until it stops against the end spacer Unthread the push pin from the threaded rod and remove the end spacer from that side NO
13. m flat wrench or strap wrench Torque wrench Socket wrench 10 mm socket 1 5 2 and 3 mm hex wrenches T10 TORX wrench Schrader valve core tool Pick Vivid pump adapter Shock pump Plastic pipe or dowel SAFETY INSTRUCTIONS Wear safety glasses and nitrile gloves when working with suspension fluid Place an oil pan on the floor underneath the area where you will be working on the shock NOTICE Do not scratch any sealing surfaces when servicing your suspension Scratches can cause leaks When replacing o rings use your fingers or a pick to remove the o ring Clean the o ring groove and apply grease to the new o ring To prevent damage to the shock use aluminum soft jaws and position the eyelet in the vise so the adjustment knobs Preload Adjuster and reservoir are clear of the vise jaws Vivid Service Spring Removal To record your adjustment settings turn the Beginning Stroke Rebound knob and the Compression knob clockwise until they stop while counting the number of detent clicks or turns This will assist you with post service set up Once you have recorded your settings turn the Compression knob counter clockwise until it stops You do not need to turn the Ending Stroke Rebound knob Turn the Preload Adjuster counter clockwise until it stops Remove the spring retainer and spring Clamp the body eyelet into the vise NOTICE To prevent damage to the shock use aluminum soft jaws and position
14. n the pump and rock it side to side to remove the IFP reservoir cap from the IFP reservoir Remove the IFP reservoir cap from the pump adapter Inspect the IFP reservoir cap for damage If the IFP reservoir cap is damaged it will need to be replaced Remove and replace the IFP reservoir cap o ring 21 IFP Reservoir Service 5 Use a strap wrench or a 51 mm flat wrench at the base of the IFP reservoir to loosen it from the body eyelet Remove the shock from the vise hold it over an oil pan and turn the shock over to remove the IFP reservoir by hand Fluid will spill from the IFP reservoir when it is removed Pour the fluid into an oil pan 6 Use your finger to push the IFP out of the IFP reservoir 22 IFP Reservoir Service Remove and replace the IFP quad seal and glide ring Check that the new quad seal is not twisted in the groove Remove and replace the IFP reservoir o ring and shoulder washer located above the threads inside the IFP reservoir EJ Use a T10 TORX wrench to remove the IFP bleed screw 10 Remove and replace the IFP bleed screw o ring 23 IFP Reservoir Service Gently clamp the nut of the compression valve in the vise and pull the shock to remove it from the compression valve Remove the compression valve from the vise Fluid will spill from the body eyelet Pour the fluid into an oil pan 12 Insert a 2 mm hex wrench into the nut side of the compression valve to push out the
15. ng spring retainer and shock mounting hardware see the Mounting Hardware and Bushing Service section Adjust the spring Preload Adjuster until the coil spring contacts the spring retainer Ensure that there is no vertical play between the coil spring and the retainer by holding the spring and trying to pull on the shock body NOTICE Do not exceed 5 mm or five full turns of rotation on the spring preload as this will damage the shock Refer to the rebound and damper settings that you wrote down for your shock at the beginning of the service Set each adjuster to the recorded number of clicks turns This concludes the service procedure for Vivid 20 Reassembly and Bleed TORX is a registered trademark of Acument Intellectual Properties LLC WWW Sram com GEN 0OO00000004712 Rev A 2015 SRAM LLC
16. ply to products that have been incorrectly installed and or adjusted according to the respective SRAM user manual The SRAM user manuals can be found online at sram com rockshox com avidbike com truvativ com or zipp com This warranty does not apply to damage to the product caused by a crash impact abuse of the product non compliance with manufacturers specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design This warranty does not apply when the product has been modified including but not limited to any attempt to open or repair any electronic and electronic related components including the motor controller battery packs wiring harnesses switches and chargers This warranty does not apply when the serial number or production code has been deliberately altered defaced or removed This warranty does not apply to normal wear and tear Wear and tear parts are subject to damage as a result of normal use failure to service according to SRAM recommendations and or riding or installation in conditions or applications other than recommended Wear and tear parts are identified as e Dust seals e Stripped threads bolts aluminium Handlebar grips Transmission gears e Bushings titanium magnesium or steel e Shifter grips e Spokes e Air sealing o rings Brake sleeves Jockey wheels Free hubs e Glide rings Brake pads Disc brake rotors Aero bar pads e Rubber movin
17. rench to install the bleed screw into the bleed port and tighten it until the IFP begins to spin A small amount of grease on the tip of the TORX wrench will keep the bleed screw in place while installing it Remove your hand from the damper body Reassembly and Bleed 12 15 50 Pour additional fluid into the damper body until the fluid is level with the top of the threads Hold the bottom out bumper away from the seal head and insert the RockShox Vivid 24 mm Spanner Wrench into the pin holes of the seal head Reassembly and Bleed 1 Position the Counter Measure Compressor onto the shaft assembly as shown Pull the upper and lower stops away from each other to clamp the spanner wrench into the seal head Use a 5 mm hex wrench to tighten the upper stop bolt Upper Stop 4 Upper Stop Bolt Lower Stop Bolt Position the assembly with the shaft of the compressor against a hard surface Use your palm to press down on the piston and pull with your fingers until the Counter Measure Spring is completely compressed Slide the lower stop down toward the eyelet then use a 5 mm hex wrench to tighten the lower stop bolt Lower Stop p gt The Counter Measure Spring must be completely compressed during installation into the damper body Counter Measure Compressor 31 Reassembly and Bleed 15 Insert the shaft assembly into the damper body at a 45 degree angle
18. ssing the eyelet bushing into the shaft eyelet NOTICE To prevent damage to the shock use aluminum soft jaws and position the eyelet in the vise so that the adjustment knobs are clear of the vise jaws Check the alignment of the bushing as it enters the eyelet If the bushing starts to enter the eyelet at an angle remove the bushing from the eyelet regrease the bushing and repeat this step until the bushing enters the eyelet straight Continue to press the eyelet bushing until it is seated in the shaft eyelet Remove the shock from the vise and repeat the installation process for the other bushing and eyelet Eyelet Bushing Replacement Mounting Hardware Installation Some mounting hardware is easily installed using only your fingers Press the bushing pin into the shock eyelet bushing until the pin protrudes from both sides of the eyelet an equal amount Next press an end spacer large diameter side first onto each end of the bushing pin If this works you have completed mounting hardware and bushing service If you are unable to install your mounting hardware using your fingers use the RockShox rear shock bushing removal installation tool Thread the small end of the push pin onto the threaded rod until the push pin is flush or slightly protrudes from the hex shaped end of the push pin 2 Insert the threaded rod through the bushing pin then through the shaft eyelet so that the bushing pin is positioned between th
19. the eyelet in the vise so the adjustment knobs Preload Adjuster and reservoir are clear of the vise jaws 13 Spring Removal 5 14 Use a TIO TORX wrench to remove the IFP reservoir fill cap Use a small hex wrench or pick to depress the Schrader valve and release all air pressure from the IFP reservoir Once the pressure has been released depress the Schrader valve a second time If the Schrader valve is able to move the shock has been completely depressurized If the Schrader valve does not move at all the shock is still pressurized and will need to be sent to an authorized RockShox service center for further service Use a Schrader valve tool to remove and replace the Schrader valve core Verify all pressure is removed from the shock before proceeding Failure to do so can cause the damper body to separate from the shaft eyelet at a high velocity Wear safety glasses Gare I Co uff UNTER g MEAS Spring Removal Damper Internals Removal EB Clamp the body eyelet into the vise SN 2 Hold the bottom out bumper away from the seal head and insert the RockShox Vivid 24 mm Spanner Wrench into the pin holes of the seal head Turn the spanner wrench counter clockwise to remove the seal head from the damper body NOTICE Hold the spanner wrench in place with your hand as you turn the seal head to prevent damage to the seal head pin holes PIN s PANN f j ER 0 24mm OUNTER MEF
20. while rotating the piston into the fluid in the damper body Place a rag below the shock to catch any excess fluid that will overflow from the damper body Use the RockShox Vivid 24 mm Spanner Wrench to turn the seal head clockwise and install it into the damper body 17 Use a torque wrench inserted into the slot of the soanner wrench to tighten the seal head to 28 2 N m 250 in lb The torque wrench should be attached at a 90 degree angle to the spanner wrench in order to obtain an accurate torque reading 28 2 N m 250 in Ib Before removing the Counter Measure Compressor use a TIO TORX wrench to remove the IFP bleed screw Reassembly and Bleed 2 20 21 os Set the correct IFP depth For 267x89 mm shock size 53 mm For all other shock sizes 49 mm Mark the correct length on a plastic pipe or dowel Use the pipe to slowly push the IFP to the correct depth inside the reservoir Measure from the top of the reservoir to the top of the IFP Fluid can eject from the IFP bleed port Wear safety glasses Place a rag around the IFP reservoir to catch fluid overflow Use a hollow plastic tool when setting the IFP depth to minimize fluid overflow Use a TIO TORX wrench to install the bleed screw into the bleed port and tighten it until the IFP begins to spin Use a 5 mm hex wrench to loosen the lower stop bolt of the Compressor and remove it from the shaft assembly 53 mm or 49 mm 53 mm or 49 mm
21. y hand Remove the bottom out bumper from the shaft Clean and inspect the shaft for damage and replace if necessary 18 Damper Service 7 19 Use a pick to remove and replace the main shaft seal the o ring located in the interior of the seal head and the o ring located on the outside of the seal head NOTICE Do not scratch the seal head with the pick Use the pick to carefully pierce the main shaft seal and inner o ring to remove them from the seal head Damper Service Shaft Assembly Installation EJ Install the bottom out bumper onto the shaft assembly Grease the interior of the seal head and install it onto the shaft assembly with the Counter Measure Spring oriented upward 3 Use the 2 mm hex wrench to install the piston assembly onto the shaft Use a torque wrench with a 10 mm socket to tighten the nut to 7 9 N m 70 in lb 10 mm 7 9 Nm 70 in Ib Remove the shaft assembly from the vise 20 Shaft Assembly Installation IFP Reservoir Service Clamp the body eyelet into the vise Use your thumb to push the IFP reservoir cap into the IFP reservoir until it stops Use a pick to remove the retention clip from the IFP reservoir The retention clip can eject rapidly as it is removed Wear safety glasses Do not scratch the inside of the IFP reservoir with the pick Thread the Vivid Pump Adapter into a shock pump Thread the pump and Vivid Pump Adapter into the IFP reservoir cap Pull up o
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