Home

idt america, corp. interstate and international long distance service

1. 4 12 6 IDT America Additional Line Rate Chart State Name UNE Zone 1 UNEZone2 UNEZone3 UNEZone4 California Pac 19 95 19 95 19 95 N A Bell California Not Available Not Available Not Available Not Available Verizon Columbia Hampshire Tennessee Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available 29 95 Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available To the degree that per minute rates apply to direct dialed calls made under the IDT America Additional Line Plan domestic direct dialed interstate calls are billed in thirty second increments and international direct dialed calls are billed in sixty second increments All calls made using an optional calling card provided under this Plan are billed in sixty second increments For information on the application of Taxes and other Charges including but not limited to the Subscriber Line Charge Local Number Portability Charge the Universal Service Fund and the National Carrier Charge to the IDT America Additional Line Plan please see Section 2 8 of this Customer Service Manual Basic International rates for the IDT America Additional Line Plan are set forth in Section 4 1 2 of this Customer Service Manual For an additional 2 00 per month IDT America Additional Line subscribers may receive the Interna
2. Mayotte Island Area Code 6 5 9 Mexico 1 Monaco 377 4 6 44 60793 68066 Morocco 212 Area Code 6 1 8 Area Code 7 0 Netherlands 61 62 610 629 641 644 645 647 648 650 655 6540 Netherlands Ka 51 52 56 57 59 78 79 96 414 551 552 555 557 559 Antilles New Zealand 2 8 20 21 25 29 230 260 272 274 276 Nigeria Area Code 1 288 320 470 Area Code 80 2 4 Area Code 90 40 41 46 47 50 80 Norway 4 9 90 93 95 97 98 404 407 410 412 419 450 451 962 964 991 997 4000 4004 4010 4014 4020 4024 4030 4034 4080 4081 4085 4088 4095 4099 9901 9906 9980 9984 40820 40824 Panama 67 208 209 218 219 408 418 612 626 630 640 670 699 708 718 956 3180 4160 4165 2 8 5 2 3 5 2 4 5 Paraguay 595 871 873 941 943 945 961 963 965 971 973 975 981 983 985 991 993 995 Peru Area Code 1 61 64 71 75 79 81 85 99 582 583 690 746 810 815 8213 8219 Area Code 34 6 93 95 98 Area Code 44 36 39 61 63 65 68 93 99 601 609 640 642 649 691 693 695 697 699 Area Code 54 30 31 34 37 60 67 69 91 99 680 687 689 Area Code 64 6 93 95 98 Area Code 74 60 62 69 93 99 612 619 Area Code 84 6 93 95 98 Area Code 94 6 93 95 98 98 912 915 920 973 974 979 981 983 1335 9200 9209 90201 90202 98799 90 501 504 600 608 91 93 96 676 6981 28 53 55 58 59 Area Code 692 00 31 59 91 3 41 a E Poland 48 Portuga 351
3. Argentina Cellular Armenia Armenia Cellular Aruba Aruba Cellular Ascension Island Inmarsat AOR Inmarsat WAT Australia Australia Cellular Austria Austria Cellular Azerbaijan Azerbaijan Cellular Bahamas Bahrain Bahrain Cellular Bangladesh Bangladesh Cellular Barbados Barbados Cellular Belarus Belarus Cellular Belgium Belgium Cellular Belize Benin WorldSaver WorldSaver Basic Select Everywhere International 0 679 0 849 1 153 0 751 0 751 1 120 0 197 0 500 1 129 0 460 0 247 2 119 0 316 0 395 0 812 0 418 0 464 0 812 0 143 0 178 0 282 0 270 0 300 0 400 0 252 0 296 1 000 0 317 0 352 1 503 0 263 0 310 0 565 0 301 0 310 0 584 0 694 0 771 2 565 0 251 0 314 0 529 0 301 0 314 0 541 0 690 0 110 0 682 0 260 0 260 0 990 0 450 0 526 0 941 0 224 0 585 0 941 0 236 0 388 0 236 0 684 0 68 8 60 8 078 8 45 6 71 0 04 0 27 0 20 0 49 0 03 0 506 0 26 0 75 0 09 0 43 0 16 0 55 0 07 0 28 0 21 0 76 0 25 0 99 0 30 0 918 0 35 1 990 i 0 247 0 94 0 25 0 97 0 03 0 259 0 20 0 75 0 22 0 647 0 31 0 553 N Oj o 2 2 Miti O 00 gt O O N A O O O O O O10 O o o N O 0j O oo N N Ww oo oo ool NN NO N o oloo ja to ojo ol a o olololuo International Rate Table Benin Cullular Bermuda Bhutan Bhutan Cellular Bolivia Bolivia Cellular Bosnia and Herzegovina Bosnia Herzegovina Cellular Botswana Botswana Cellular Brazil Brazil
4. Myanmar Burma Namibia Namibia Cellular Nauru Nauru Cellular Nepal Nepal Cellular Netherlands Netherlands Cellular Netherlands Antilles Netherlands Antilles Cellular New Caledonia New Zealand New Zealand Cellular Nicaragua Nicaragua Cellular Niger Niger Cellular Nigeria Nigeria Cellular Niue Niue Cellular North Korea Norway Norway Cellular Oman Oman Cellular Pakistan Pakistan Cellular Palau Palestinian Authority Palestinian Authority Cellular Panama Panama Cellular Papua New Guinea Paraguay Paraguay Cellular Peru Peru Cellular Philippines Philippines Cellular Poland WorldSaver WorldSaver Basic Select Everywhere International 0 302 0 377 0 444 pana Dar 1 440 0789 os eeo O OoOo das O 0 434 0 251 2 570 RZ NN RI I 386 88 M C om 0 58 a O osy omy oao Oooo sa IOMA a S os 058 08 oag 0260 oam 0 309 ag oag C osy of on os ose EE _ 0259 088 owy IE a e I 0259 050 0 990 IES II o 0 si 0 Si 0 691 oag 0x600 osy 0 889 060 oss a aag amg 2560 28 284 E I I sea Z 0 801 TE 1 376 sa 056 089 046 0569 0894 0659 0 884 084 MNAE ost IEA Ec a IO 1 068 1 187 1 745 0 285 0 360 0 720 a 285 0280 360 0 re sis sA 989 099 60 A International Rate Table Poland Cellular Portugal Portugal Cellular Qatar Qatar Cellular Reunion Island Reunion Island Cellular Romania Romania Cellu
5. 2 3 4 2 3 5 2 3 6 Services provided under this Service Manual may be used for any lawful purpose consistent with the transmission and switching parameters of the Telecommunications facilities utilized in the provision of services The use of the Company s services to make calls which might reasonably be expected to frighten abuse torment or harass another or in such a way as to unreasonably interfere with use by others is prohibited The use of the Company s services without payment for service or attempting to avoid payment for service by fraudulent means or devices schemes false or invalid numbers or false calling or credit cards is prohibited The Company s services are available for use twenty four hours per day seven days per week Service provided under this Service Manual shall not be used for any unlawful purpose Customers under this Service Manual may authorize or permit others to use the services provided under this Service Manual and may resell or share such services subject to the regulations contained in this Service Manual The Customer remains responsible to the Company for payment of all charges for services used by others pursuant to this paragraph with or without the Customer s knowledge and is responsible for notifying the Company immediately of any unauthorized use of services 2 4 Customer Equipment and Channels 2 4 1 Interconnection of Facilities In order to protect the Company s facili
6. Call Rejection subject to availability An optional calling card with an intrastate per minute rate set forth in applicable state tariffs and an interstate rate as set forth in the Interstate Rates section of this Customer Service Manual below Calls made using the optional calling card are not included within the unlimited feature of this plan Additional calling features may be purchased on an a la carte basis where available 4 12 2 IDT America Unlimited Rate Chart State Name UNE Zone 1 UNEZone2 UNE Zone3 UNEZone4 Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available California Pac Bell 39 95 39 95 39 95 N A California Verizon Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available 44 95 44 95 44 95 District of Columbia 39 95 39 95 39 95 49 95 39 95 39 95 39 95 Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Kentucky Not
7. Cellular Czech Republic Czech Republic Cellular Denmark Denmark Cellular Diego Garcia Djibouti Dominica Dominican Republic Dominican Republic Cellular Ecuador Ecuador Cellular Egypt Egypt Cellular El Salvador El Salvador Cellular Equatorial Guinea Eritrea Estonia Estonia Cellular Ethiopia Ethiopia Cellular Faeroe Islands Falkland Islands Fiji Islands Fiji Islands Cellular Finland Finland Cellular France France Cellular French Guiana French Polynesia Gabon Republic Gabon Republic Cellular Gambia Gambia Cellular WorldSaver WorldSaver Basic Select Everywhere International 0 950 1 5610 1 871 a a a BA oso 0 789 Ea a E Ka a IOMA a IES KA a IES og ooo o E ozo owe 0 435 a International Rate Table Georgia Georgia Cellular Germany Germany Cellular Ghana Ghana Cellular Gibraltar Gibraltar Cellular Greece Greece Cellular Greenland Greenland Cellular Grenada Grenada Cellular Guadeloupe Guadeloupe Cellular Guatemala Guatemala Cellular Guinea Guinea Cellular Guinea Bissau Guinea Bissau Cellular Guyana Haiti Haiti Cellular Honduras Honduras Cellular Hong Kong Hong Kong Cellular Hungary Hungary Cellular Iceland Iceland Cellular India India Cellular Indonesia Indonesia Cellular Inmarsat Tran Tran Cellular Iraq Iraq Cellular WorldSaver WorldSaver Basic Select Everywhere International 0 0
8. IDT America Unlimited Choice or Additional Line plans the per minute rates for intrastate toll service are set forth in the following chart The rates set forth below are for informational purposes only consumers should contact applicable state tariffs for rates in effect State intrastate Rate California Pac Bell California Verizon 0 06 Verizon ILEC territory 0 095 Sprint ILEC territory Not Available 4 12 9 Calling Features Where available IDT offers calling features with its IDT America Unlimited Choice and Additional Line plans As set forth above certain features are included with the Unlimited and Choice plans As set forth below the following features may be ordered by the subscriber for an additional fee Not all features are available in all states and not all features are priced the same in all states The information and rates set forth below are for informational purposes only consumers should contact applicable state tariffs for rates in effect Anonymous Call Rejection ACR Anonymous Call Rejection ACR allows a customer to reject calls from callers who have blocked the display of their telephone numbers from a Caller ID device ACR discourages anonymous calls since callers must allow their numbers to be displayed in order to reach you When a customer activates Anonymous Call Rejection callers who have blocked the display of their numbers will hear an announcement telling them that the Custome
9. See International Table Premier column 2581 0 05 See International Table Worldsaver column 2588vv 0 048 See International Table Ultrasaver column 26008tta 0 05 See International Table Econosave column 26918tta 0 05 See International Table Econosave column 2698 0 05 See International Table WorldSaver Column 2699 0 05 See International Table WorldSaver Column 2300 0 05 See International Table Basic column 2120 0 05 See International Table Basic column 2320 0 05 See International Table Premier column 2120 0 05 See International Table Premier column 23801 0 05 See International Table Premier column 21804 0 05 See International Table Premier column 214027 0 069 See International Table Premier column 2004R Ba 450 069 See International Table Premier column 2004Ri Biz4 50 069 See International Table Premier column 2160 0 069 See International Table Premier column 2006R Ba 0 069 See International Table Premier column 218129 0 05 See International Table Premier column 2188 0 048 See International Table Ultrasaver column 2390 0 059 See International Table Basic column 2190 0 059 See International Table Basic column 2391 0 059 See International Table Premier column 2191 0 059 See International Table Premier column 2392 0 059 See International Table Premier column 2191 0 059 See International Table Premier column 3000Ex 0 05 See International Table Worldsaver column ttt 0 048 See Inte
10. of archived account codes and available balances shall be the based on the available balance when first archived and shall be the greater of 10 of the available balance when first archived or 1 00 2 5 4 Customer Termination The Customer may terminate service upon thirty 30 days written notice for the Companys standard month to month contract Customer will be liable for all usage on any of the Company s service offerings until the Customer actually leaves the service Customers will continue to have Company usage until the Customer notifies its local exchange carrier and changes its long distance carrier Until the Customer so notifies its local exchange carrier it shall continue to generate and be responsible for long distance usage When a Customer ceases to receive service from IDT we do not automatically refund any amounts of 1 00 or less To request refunds of any amounts of 1 00 or less subscribers must contact IDT s Customer Service Representatives 2 6 Disputes 2 6 1 Dispute Process Notice of a dispute as to rates terms and or conditions of service must be received in writing by IDT within thirty 30 days after an invoice is rendered or Customer is otherwise informed of the disputed matter Absent receipt of such notice any IDT rate term condition and or invoice will be deemed correct and binding on the Customer If a Customer or former customer Customer has a dispute with IDT prior to the fi
11. set forth in Section 2 1 6 B Except for the extension of allowances to the Customer for interruptions in service as set forth in Section 2 1 6 the Company shall not be liable to a Customer or third party for any direct indirect special incidental reliance consequential exemplary or punitive damages including but not limited to loss of revenue or profits for any reason whatsoever including but not limited to any act or omission failure to perform delay interruption failure to provide any service or any failure in or breakdown of facilities associated with the service The liability of the Company for errors in billing that result in overpayment by the Customer shall be limited to a credit equal to the dollar amount erroneously billed or in the event that payment has been made and service has been discontinued to a refund of the amount erroneously billed The Company shall not be liable for any claims for loss or damages involving 1 Any act or omission of a the Customer b any other entity furnishing service equipment or facilities for use in conjunction with services or facilities provided by the Company or c common carriers or warehousemen Any delay or failure of performance or equipment due to causes beyond the Company s control including but not limited to acts of God fires floods earthquakes hurricanes or other catastrophes national emergencies insurrections riots wars or other civil co
12. set forth in this Service Manual and or applicable state tariffs however IDT does not provide the 900 number pay per call and other information service calls For such calls not subject to rates in this Service Manual and or applicable state tariffs IDT does not set the rate IDT acts solely as a conduit for the 900 number pay per call and or other information service provider to bill the consumer Information services offer telephone callers the opportunity to obtain a wide variety of recorded or live information and entertainment For example information services may provide medical stock market sports or product information Information services can be reached by dialing numbers other than 900 numbers Pay per call services are a particular type of information service They are offered through 900 numbers and always carry a fee greater than the cost of simply transmitting the call The fee may be a per minute charge or a flat fee Pay per call services can include adult services chat lines and psychic advice Because the Federal Communications Commission receives a considerable number of complaints involving information and pay per call services IDT may at its sole discretion automatically block 900 access and certain information service numbers for new subscribers free of charge If a subscriber had 900 access blocked with a carrier prior to IDT it is the subscriber s obligation to contact IDT and confirm that the line has retained
13. state the information you are looking for and a copy of the material requested will be mailed to you 4 12 Bundled Local Exchange Long Distance Service IDT offers calling plans that provide local service intrastate toll service interstate toll service and calling features Except where compelled to offer stand alone local exchange service by state law IDT offers local exchange only as part of a bundle or package of telecommunications services To the degree that these calling plans offer intrastate services subject to state tariffs the rates and terms set forth in the applicable state tariffs on file with their respective public utility commissions shall be binding upon the subscriber and IDT and the information provided herein is for information purposes only To the degree that these calling plans offer interstate services or other services not subject to state tariffs the rates and terms set forth in this Customer Service Manual are binding upon IDT and the subscriber unless superceded by any IDT tariff on file with the FCC Unless specifically noted otherwise IDT s service is for residential voice service IDT considers usage of 4 000 minutes or more to be inconsistent with residential voice service Accordingly if the Customer uses its Bundled Local Exchange Long Distance Service for 4 000 minutes or more in a billing cycle IDT shall assess a 50 00 usage charge to the Customer s account This charge shall apply for each and every billing cy
14. the following pages Mexico 0 14 Mexico City 0 10 Dominican Republic 0 12 Colombia 0 12 Ecuador 0 24 El Salvador 0 18 Peru 0 14 Guatemala 0 24 Brazil 0 13 Costa Rica 0 12 Chile 0 09 Argentina 0 11 Bolivia 0 24 Honduras 0 35 Panama 0 25 Nicaragua 0 30 Spain 0 06 and Venezuela 0 19 Rates to wireless cellular phones in the countries listed in this paragraph are as set forth in the Worldsaver column on the following pages International rates are set forth on the following pages Applicable taxes and surcharges required and or permitted to be imposed on the rates listed in this section may be applied as separate line items on a Customer s IDT Presubscribed Long Distance Service bill International Rate Table Afghanistan Albania Algeria Algeria Cellular American Samoa American Samoa Cellular Andorra Andorra Cellular Angola Angola Cellular Anguilla Antarctica Antigua Argentina Argentina Cellular Armenia Armenia Cellular Aruba Ascension Island Inmarsat AOR Inmarsat WAT Australia Australia Cellular Austria Austria Cellular Azerbaijan Azerbaijan Cellular Bahamas Bahrain Bahrain Cellular Bangladesh Bangladesh Cellular Barbados Belarus Belarus Cellular Belgium Belgium Cellular Belize Benin Bermuda Bhutan Bolivia Bolivia Cellular Premier Ultrasaver World Saver Econosave 1 153 0 999 0 999 0 990 1 129 0 409 0 290 0 29
15. the second call and then alternate between both callers Call Waiting Deluxe provides the Customer with Call Waiting Caller Id and Call Waiting Id Caller ID allows a Customer to see a caller s number previewed on a display screen before the call is answered allowing a Customer to prioritize and or screen incoming calls Caller ID records the number date and time of each incoming call including calls that aren t answered by the Customer Caller ID service requires the use of specialized CPE not provided by the company It is the responsibility of the Customer to provide the necessary CPE Caller ID with Name allows a Customer to see a caller s name previewed on a display screen before the call is answered allowing a Customer to prioritize and or screen incoming calls Caller ID records the name date and time of each incoming call including calls that aren t answered by the Customer Caller ID service requires the use of specialized CPE not provided by the company It is the responsibility of the Customer to provide the necessary CPE Deny Call Trace Prevents the use of the Call Trace 57 per use feature for Trap and Trace Deny Repeat Call Prevents the use of the Repeat Call 66 per use feature Deny Return Call Prevents the use of the Return Call 69 per use feature Line Blocking Available via per use 67 or monthly subscription prevents name and phone number from appearing on another person s caller ID Repeat
16. 0 0 812 0 472 0 464 0 464 0 812 0 472 0 464 0 464 0 682 0 290 0 222 0 22 0 682 0 290 0 222 022 0 282 0 282 0 210 0 210 0 353 0 353 0 353 0353 1 000 0 440 0 348 0 348 1 000 0 440 0 352 035 0 565 0 382 0 365 0 365 2 565 0 806 0 771 0 771 0 529 0 493 0 369 0 36 0 510 0 393 0 200 0 200 0 694 0 673 0 306 0 306 0 941 0 633 0 619 0 619 0 941 0 700 0 688 0 688 0 338 0 295 0 277 0 277 1 294 0 788 0 756 0 756 8 600 8 600 8 078 8 078 8459 8489 679 SNA O osa og os 088 ose ossi ood 009 060 057 08m BA 222 0104 041 0405 040 0 489 0480 osd 04569 0289 ora oag og 076 0629 0369 Y 076 076 0200036 osa oso owg os 88 1868 os os 049 oaa osa 0352 0523 0468 029 0290 0523 0468 osy 0945 0 129 0409 008 0099 0 600 056 od 089 06087 04 osy os os 02 ose 086 048 ON O E GA 0 64 ose ose ose 060 os 040 048 EN aaa aaa International Rate Table Bosnia and Herzegovina Bosnia Herzegovina Cellular Botswana Brazil Brazil Cellular British Virgin Islands Brunei Brunei Cellular Bulgaria Bulgaria Cellular Burkina Faso Burundi Burundi Cellular Cambodia Cambodia Cellular Cameroon Cameroon Cellular Canada Canary Island Cape Verde Islands Cayman Islands Central African Republic Chad Chad Republic Cellular Chile Chile Cellular China China Cellular Christmas Island Cocos Kelling Island Colombia Colombia Cellular Congo Congo Re
17. 0 397 0 397 International Rate Table Jordan Cellular Kazakhstan Kenya Kiribati Kiribati Cellular Kuwait Kuwait Cellular Kyrgystan Kyrgyzstan Cellular Laos Latvia Latvia Cellular Lebanon Lebanon Cell Lesotho Liberia Liberia Cellular Libya Liechtenstein Liechtenstein Cellular Lithuania Lithuania Cellular Luxembourg Luxembourg Cellular Macao Macao Cellular Macedonia Macedonia Cellular Madagascar Madagascar Cellular Malawi Malaysia Malaysia Cellular Maldives Maldives Republic Cellular Mali Malta Marshall Islands Mauritania Mauritius Mexico Band 1 Mexico Band 1 Cellular Mexico Band 2 Mexico Band 2 Cellular Mexico Band 3 Premier Ultrasaver World Saver Econosave 0 650 0 645 0 525 0 525 085 0671 0 60 0603 2459 106 086 0869 2459 106 086 0569 ors omy 04 04 1 or 075 om owm a 086 036 os O O O gt a a Zc INN 0 609 040 o0 09 060045 04 0 087070 os sr 1880 1220054 084 1224 os od 048 C osy 047 oug omj os ose 058 osa 0 306 0 180 0 109 0 090 0 306 0 180 0 112 0 112 0 941 0 472 0 393 0 393 EA 006 046 048 asta o224 00 0088 gt oat 029 02 oad ow 0 4051 0379 os o ow og 0808 E os o4 04 400050479 049 C orm on6 0480 048 0776 08 osa osd 0589 oso o2 02 oag 02 014 O oag o2 os 0s 1829 0864 09 08 ag 10 1084 10 1 0769 ose os oss 0
18. 07600308 _ ___ o 076 0 806 0 06 088 aga a Mono o4 ga S os owy osoo EE EA International Rate Table Madagascar Madagascar Cellular Malawi Malawi Cellular Malaysia Malaysia Cellular Maldives Maldives Cellular Mali Mali Cellular Malta Malta Cellular Marshall Islands Martinique Martinique Cellular Mauritania Mauritius Mauritius Cellular Mexico Band 1 Mexico Band 1 Cellular Mexico Band 2 Mexico Band 2 Cellular Mexico Band 3 Mexico Band 3 Cellular Mexico Band 4 Mexico Band 4 Cellular Mexico Guadalajara Mexico Guadalajara Cellular Mexico Mexico City Mexico Mexico City Cellular Mexico Monterrey Mexico Monterrey Cellular Mexico Puebla Mexico Puebla Cellular Micronesia Moldova Moldova Cellular Monaco Monaco Cellular Mongolia Montenegro Montenegro Cellular Montserrat Montserrat Cellular Morocco Morocco Cellular WorldSaver WorldSaver Basic Select Everywhere International 0 333 0 417 0 776 C oa og ormo o E osd oe oe oo 0 330 0 631 0 631 0 06 0089 sag ode ose 059 07050783 1388 a 0 850 0850 CL o o S 0 398 0 468 0 765 das E tod O o 0 270 0 337 0 799 os bad oag 425 500 765 0 185 1 141 1 410 0 117 0 131 0 259 0 162 0 162 0 259 0 586 0 732 1 847 0 180 0 281 0 906 0 330 0 650 0 330 0 452 0 541 0 390 0 452 0 541 International Rate Table Mozambique Mozambique Cellular
19. 1 2011 December 31 2011 IDT s Universal Service Fund contribution factor will be 14 4 of the Customer s total billed state to state and international charges including related fees as well as taxes or other assessments imposed upon the Company that are passed through to the customer that relate to interstate and international services For example currently if you subscribe to IDT s stand alone long distance service charges against which the Universal Service Fund will apply include but are not limited to the following your monthly service fee or monthly minimum all interstate and international calls and your National Carrier Charge If you subscribe to IDT s America Unlimited bundled local and long distance plan charges against which the Universal Service Fund will apply include but are not limited to the following the interstate portion of your monthly service fee e g 539 95 or 544 95 all separately billed interstate calls your international calls your National Carrier Charge and Subscriber Line Charge If you subscribe to IDT s America Choice or Additional Line bundled local and long distance plans charges against which the Universal Service Fund will apply include but are not limited to the following all interstate and international calls your National Carrier Charge and your Subscriber Line Charge IDT will revise its Universal Service Fund contribution factor and or the charges against which it is applied if the contri
20. 174 0 259 0 206 0 229 0 185 1 847 0 908 0 861 0 861 05 0860 058 088 066085 oss 02 os 0856 089 08 os 04 om om 002489110 0887 088 gt EEC 046 020 0 20 od og 09 09 e ts oaj 088 065 066 os 086 07 ors ong 040 o0 o0 MIMOS IIS IN RAS 0340 029 02 024 0424 0404 0 382 CC I 0 145 0 121 0 080 International Rate Table Norfolk Island Cellular North Korea Norway Norway Cellular Oman Pacific Ocean Pakistan Pakistan Cellular Palau Panama Panama Cellular Papua New Guinea Papua New Guinea Cellular Paraguay Paraguay Cellular Peru Peru Cellular Philippines Philippines Cellular Poland Poland Cellular Portugal Portugal Cellular Qatar Qatar Cellular Reunion Island Romania Romania Cellular Russia Russia Cellular Rwanda Rwanda Cellular Saipan San Marino San Marino Cellular Sao Tome Saudi Arabia Saudi Arabia Cellular Senegal Republic Senegal Cellular Seychelles Islands Seychelles Island Cellular Sierra Leone Sierra Leone Cellular Premier Ultrasaver World Saver Econosave 4 343 4 343 4 343 4 343 020 014 008 0089 0 658 0659 0 658 0659 0894 076 0658 0659 tooo 0 000 527 521 Ee ose 0 86 086 od oss 0 86 086 Ee ED E a 0689 055 o2 INS 1066 100 od 048 _ C omj 040 06 089 E 040037084 org 066 040 lt omy 076 066 089 089 osy oso osd os 08086 om 04 0 573 0 556 0 276 0 27
21. 3 7518 0 21 70 73 75 78 Brazil 119 129 139 149 159 169 179 189 199 219 249 279 319 329 339 349 359 379 389 419 429 439 449 459 469 479 489 499 519 539 549 559 619 629 639 659 679 689 699 719 739 749 759 779 799 819 829 839 849 859 869 889 919 929 959 969 989 Brunei 673 AreaCodes 78___________ EN NEI TRO I 48 79 87 88 Chile 99 921 927 931 934 936 937 941 946 949 951 956 959 962 967 969 971 979 981 989 9280 9284 9380 9381 9480 9481 9580 9581 9602 9609 9681 9780 9783 Czech 420 72 73 77 93 601 606 608 961 966 Republic Denmark 20 40 41 61 80 201 209 211 219 221 229 231 239 241 249 251 253 255 257 261 269 271 274 281 289 291 299 302 304 306 308 401 409 511 513 516 519 601 606 2591 2592 3010 3018 3050 3055 3059 3070 3074 3090 3091 3095 3099 5050 5054 6099 Ecuador 593 fod Eoyot 2 lipi ou El Salvador 70 72 82 89 200 208 233 329 489 678 720 728 731 732 734 736 739 760 764 840 849 856 859 864 867 p ooo 2199 3785 3855 4709 fee ES 46 49 50 431 433 435 438 439 450 480 486 Foti ase ab 6 590 ARDS TO TS 489 491 493 4559 4565 4568 4570 4573 4575 pe Area Code 17 227 229 270 271 273 275 Area Code 6 03 07 20 22 23 38 40 48 60 68 70 78 80 89 98 99 French Antilles 596 Area Code 696 20 49 70 74 80 86 90 99 _ Ghana 283 _ 205 206 208 217 242 247 272 2
22. 5 2 00 2 00 28 90 28 90 28 90 28 90 28 90 28 90 28 90 28 90 24 95 2 00 3 95 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 24 95 28 90 28 90 28 90 28 90 28 90 28 90 28 90 27 90 27 90 27 90 28 90 28 90 28 90 28 90 28 90 28 90 28 90 28 90 24 95 28 90 21 95 24 95 28 90 28 90 28 90 28 90 28 90 28 90 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 21 95 24 95 24 95 24 95 24 95 24 95 24 95 24 95 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 00 2 gt gt 2 gt gt Z gt gt cer e ee IZ The plans in this section are only available to subscribers who receive their local exchange service from a regional bell operating company RBOC Verizon BellSouth SBC or Qwest or RBOC affiliate An optional Travel Card with a per minute rate of 0 10 for all domestic calls is available with this plan All calls made using an optional Travel Card provided under the plans in this section are billed in sixty second increments International calls made with the calling card will be billed at the plan s applicable International rate Calls made using the optional Travel Card are not included within the unlimited feature of these plans For informati
23. 58 0 213 1 141 0 087 ow osy Did TE ft ois 0310 0579 oag osm ioo IES rf Ch e d DG sa _ C osy a o oad oso O Oooo 0 443 0 590 1 224 0471004 ses i di oa 450 E 350 3 350 0 500 1 350 2 390 International Rate Table Treland Treland Cellular Iridium Israel Israel Cellular Italy Italy Cellular Italy Rome Vatican City Ivory Coast Ivory Coast Cellular Jamaica Jamaica Cellular Japan Japan Cellular Jordan Jordan Cellular Kazakhstan Kazakhstan Cellular Kenya Kenya Cellular Kiribati Kuwait Kuwait Cellular Kyrgystan Kyrgyzstan Cellular Laos Laos Cellular Latvia Latvia Cellular Lebanon Lebanon Cell Lesotho Liberia Liberia Cellular Libya Libya Cellular Liechtenstein Liechtenstein Cellular Lithuania Lithuania Cellular Luxembourg Luxembourg Cellular Macao Macao Cellular Macedonia Macedonia Cellular WorldSaver WorldSaver Basic Select Everywhere International 0 039 0 059 0 482 C osy osa omg Mos osa og oo e a E 0229 og oag O oag oo omy O C owg o oas og o O ooo 0268 gag 07 0 300 oag om 0 142 1 238 1 238 osd ong tool 0 502 0 513 1 301 0700 ony 2489 IES e ad 35 EI 0269 oss os oog ogag af 01190110 E IE O 0 650 0 650 1 940 IMAN MIME ROI IAS IO 0389 08m osy osy on o O o C osy owy ag S OS sat 124 C osa osm osy a O C om a MER 1 350 0 790 1 299 aj
24. 6 0 370 0 304 0 190 0 190 0 370 0 304 0 236 0 236 0 350 0 233 0 130 0 130 0 576 0 576 0 434 0 430 0768 0480 0360 og 0768 045 oag omg o o os oa is ot are 087 car om gt aman 0860 osf osm osn 068 0888 9 9 International Rate Table Singapore Singapore Cellular Slovakia Slovenia Slovenia Cellular Solomon Islands Solomon Islands Cellular Somalia South Africa South Africa Cellular South Korea South Korea Cellular Spain Spain Cellular Sri Lanka Sri Lanka Cellular St Helena ST Kitts Nevis St Lucia St Pierre amp Miquelon St Vincent ST Vincent Grenadines Cellular Sudan Suriname Suriname Cellular Swaziland Sweden Sweden Cellular Switzerland Switzerland Cellular Syria Taiwan Taiwan Cellular Tajikistan Tajikistan Cellular Tanzania Tanzania Cellular Thailand Thailand Cellular Togo Tonga Islands Tonga Islands Cellular Trinidad Trinidad amp Tobago Cellular Tunisia Premier Ultrasaver World Saver Econosave 0 260 0 187 0 070 0 070 0 07 0079 037 0287 0281 0398 0258 0 256 039 0303 0 302 1 390 EC 0 565 0 517 0 366 0 366 0 541 0 207 0 213 0 213 International Rate Table Turkey Turkey Cellular Turkmenistan Turks amp Caicos Islands Tuvalu Tuvalu Cellular Uganda Ukraine Ukraine Cellular United Arab Emirates United Arab Emirates Cellular United Kingdom United Kingdom Cellular Uruguay Uzbekistan Vanuatu Repub
25. 694 70696 70697 70699 70701 70710 70712 70719 70752 70759 70772 70775 70778 70790 70818 70819 70890 70920 70926 77442 77449 77552 77555 79307 90208 90401 703040 870011 72 74 76 78 966 508 ogay SES aan 12 1416 HE MATO 71 73 790 792 794 797 61 63 67 69 4 2 Travel Card Service 4 2 1 4 2 2 Description of Service An IDT Travel Card is an optional service made available to IDT Presubscribed Long Distance Customers Unless otherwise noted Travel Cards operate in the manner described in Section 4 3 Charges for calls made using an IDT Travel Card are not prepaid Charges for calls made using an IDT Travel Card appear on the Customer s IDT Long Distance Bill Rates Rates and availability for this Service vary according to the Customer s Presubscribed Long Distance Service Plan IDT tries to provide all its subscribers with its lowest rates However due to factors outside of IDT s control not all plans and rates are available in all areas Subscribers should contact an IDT Customer Service Representative about the most economical and available plan for their needs Subscribers should also contact an IDT Customer Service Representative about Travel Card rates for intrastate services If an IDT subscriber is unsure of his or her current Travel Card Plan name or number IDT Service Plan names and or numbers are located on the first page of the subscriber s bill directly after the subscribers p
26. 75 278 282 Gibratar 350 545658______ Guaceoupe 590 area Code 59 27 3058 TL76 II Guatemala 20 21 249 29 30 310 317 319 390 399 40 410 419 428 429 470 49 50 510 519 528 575 590 600 604 61 640 642 685 690 696 70 710 719 758 790 800 819 829 879 890 899 90 910 919 983 Greece 30 939497 O Ka Pa 402 404 420 431 440 441 510 511 557 559 569 851 Hungary 36 20 30 60 202 206 208 209 302 309 603605 Iceland 354 168 69 83 86 88 89 398 399 620 624 649 659 820 824 827 828 847 848 871 873 876 878 811 813 815 816 818 829 8111 8119 8121 8129 8160 8169 85 89 852 859 israel 972 50 59 Itay 39 320 328 330 333 340 347 349 360 368 380 388 389 Jamaica 1 876 210 301 304 320 322 330 399 420 429 490 494 695 699 700 707 770 779 781 784 787 793 796 799 801 809 812 875 877 878 909 919 978 990 995 997 999 papan lgi 0 TZ 30 40 70 80 90 Jordan Area Code 77 0 9 Area Code 79 5 Korea 10 11 16 19 130 Republic of South Lithuania 370 Luxembourg Malaysia 102 109 112 119 121 127 129 131 139 161 169 171 54 82 179 181 185 186 188 189 192 199 Area Code 696 20 49 70 74 80 86 90 99 Mayotte Island 269 52 212 34 7 07 51 3 9 4 3 3 3 3 856 371 961 423 60 68 A xtl _i Luxembourg 352 21 28 68 91 98 291 _ 389 356 596 269
27. 80089 o9 00 0765 0658 058 0889 orj og oses 089 0 190 0 190 0 190 0 190 0 270 0 270 0 270 0 270 0 190 0 190 0 190 0 190 0 270 0 270 0 270 0 270 0199 o i International Rate Table Mexico Band 3 Cellular Mexico Band 4 Mexico Band 4 Cellular Mexico Guadalajara Mexico Guadalajara Cellular Mexico Mexico City Mexico Mexico City Cellular Mexico Monterrey Mexico Monterrey Cellular Mexico Puebla Mexico Puebla Cellular Mexico Cellular Mayotte Comoros Micronesia Moldova Moldova Cellular Monaco Monaco Cellular Mongolia Montserrat Morocco Morocco Cellular Mozambique Myanmar Burma Namibia Nauru Nauru Cellular Nepal Nepal Cellular Netherlands Netherlands Cellular Netherlands Antilles Netherlands Antilles Cellular New Caledonia New Zealand New Zealand Cellular Nicaragua Nicaragua Cellular Niger Nigeria Nigeria Cellular Niue Niue Island Cellular Norfolk Islands Premier Ultrasaver World Saver Econosave 0 270 0 270 0 270 0 270 0 190 0 190 0 190 0 190 0 270 0 270 0 270 0 270 ES IS 0860 NE ES 350 IS 350 0860 350 ES IS 0 190 0 190 0 190 0 190 0 270 0 270 0 270 0 270 0 190 0 190 0 190 0 190 0 270 0 270 0 270 0 270 0 190 0 190 0 190 0 190 0 270 0 270 0 270 0 270 0 270 0 270 0 270 0 270 3 788 0 2 984 2 984 2984 0 882 0 811 0 811 0 811 1 141 0 595 0 448 0 448 1 141 0 595 0 448 0 448 0 259 0 206 0 174 0
28. A intrastate toll calls for a per minute rate set forth in applicable state tariffs customer has the option to pay an additional 5 95 per line per month to receive unlimited direct dialed intra LATA i e regional toll calls instead of the per minute rate Direct dialed interstate toll calls for a per minute rate as set forth in the Interstate Rates section of this Customer Service Manual below Custom Calling Features Package Caller ID Call Waiting with Name and Anonymous Call Rejection subject to availability An optional calling card with an intrastate per minute rate set forth in applicable state tariffs and an interstate rate as set forth in the Interstate Rates section of this Customer Service Manual below Calls made using the optional calling card are not included within the unlimited feature of this plan Additional calling features may be purchased on an a la carte basis where available 4 12 4 IDT America Choice Rate Chart State Name UNEZone1 UNEZone2 UNEZone3 UNEZone4 California Verizon Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available 38 95 38 95 59 95 Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available To the degree that per minute rates apply to direct dialed calls made under the IDT America Choice Plan domestic direct dialed interstate calls
29. Available Not Available Not Available Not Available 49 95 44 95 44 95 Maryland 44 95 44 95 49 95 49 95 Massachusetts 44 95 54 95 44 95 49 95 e Not Available Not Available Not Available Not Available e Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Mississippi Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Available North Carolina Not Available Not Available Not Available Not Available North Dakota Not Available Not Available Not Available Not Available 10 N A means that the applicable state does not have a corresponding UNE Zone uy 2U 13 U U 15U 16 U NE Zones NE Zones NE Zones NE Zones NE Zones NE Zones 2 and 3 correspond to UNE Zones U S and R in BellSouth Florida territory 2 and 3 correspond to UNE Zones R S and U 2 3 and 4 correspond to UNE Zones M U S and R 2 and 3 correspond to UNE Zones M R and S 2 and 3 correspond to UNE Zones R S and U 2 and 3 correspond to UNE Zones la 1b and 2 To the degree that per minute rates apply to direct dialed calls made under the IDT America Unlimited Plan d
30. Caller and will be charged the rates set forth in Section 4 7 2 and will not be charged the rates previously agreed upon Any new or allocated customer who has not yet contacted IDT to select a calling plan Any person who has not established an account with IDT who places calls over the Carrier s network from an equal access area using an access code Company The term Company denotes IDT America Corp Customer the person who or the firm or corporation that orders service and is responsible for the payment of charges and compliance with the Company s regulations Customer Dialed Calling Card Call A calling card call which does not require intervention by an attended operator position to complete Customer Service or Customer Service Representative An individual that may assist a Customer with any question he she may have about any service provided by IDT An IDT Customer Service Representative may be reached by calling 1 800 CALL IDT or 1 800 2255 438 Holiday New Year s Day Independence Day Labor Day Thanksgiving Day and Christmas Day State The term State includes a State of the United States the District of Columbia the Commonwealth of Puerto Rico and the territories of Guam and the Virgin Islands Telecommunications The transmission of voice communications or subject to the transmission capabilities of the service the transmission of data facsimile signaling metering or any other form of intelligen
31. Cellular British Virgin Islands Brunei Brunei Cellular Bulgaria Bulgaria Cellular Burkina Faso Burkina Faso Cellular Burundi Burundi Cellular Cambodia Cambodia Cellular Cameroon Cameroon Cellular Canada Cape Verde Islands Cape Verde Islands Cellular Cayman Islands Cayman Islands Cellular Central African Republic Chad Chad Cellular Chile Chile Cellular China China Cellular Christmas amp Cocos Islands Christmas Island Comoros Colombia Colombia Cellular Congo Congo Republic Cellular WorldSaver WorldSaver Basic Select Everywhere International 0 Pe 0 675 0 DI ote oa a IE IN 0 20 0 a 2 002 E 0240 084 ogag oda gg a Pan a ie Li SNA Ka ka o a I oo a a IE es se ae 0 280 0 280 1 624 0 069 omy os O o 0269 og osy O Ca o _ osy ost osy O 0 8 osa osy o O o o es 930 0389 os IS Hi N O 0 aro 0 ka 0 750 0 808 0 86 ie T 0 489 osy iey O o Mods od ag O OE 042 C a of oa O ooo S 0 089 0 050 OO oli A AA bae Is O 0 449 0 449 0 506 dad xd tao lo 0 200 0 250 1 101 MIE E E E os E ta E os 076 180 ows og os ooo C osy oam osy O ooo 0 489 oo osy o o osy owo 0 88 a a a To 0 250 0 250 0 250 2 686 eee 2884 owg oa oag IES A aan soy 0 860 owo oar e a a S International Rate Table Cook Islands Costa Rica Costa Rica Cellular Croatia Croatia Cellular Cuba Cyprus Cyprus
32. Dialing 66 Automatically redials the last telephone number the Customer dialed in the Customer s local calling area The system will keep retrying the number attempting to make the connection if the line is busy Speed Dialing 8 This feature allows a user to dial selected numbers using one digits Up to eight telephone numbers can be selected The Speed Calling list can only accommodate a number consisting of 15 digits or less Speed Dialing 30 This feature allows a user to dial selected numbers using two digits Up to thirty telephone numbers can be selected The Speed Calling list can only accommodate a number consisting of 15 digits or less Three Way Calling Permits the Customer to add a third party to an established connection When the third party answers a two way conversation can be held before adding the original party for a three way conference The Customer initiating the conference controls the call and may disconnect the third party to reestablish the original connection or establish a connection to a different third party The feature may be used on both outgoing and incoming 4 12 10 Calling Features Rates nates par cal rate when subscriber does not este mont sewoe _ 4 12 11 Directory Assistance Service Directory Assistance Service Basic Directory Assistance A Customer may obtain assistance for a charge in determining a telephone number by dialing Directory Assistance Service A Customer may request up
33. IDT AMERICA CORP INTERSTATE AND INTERNATIONAL LONG DISTANCE SERVICE MANUAL VERSION 1 33 NOVEMBER 14 2011 TABLE OF CONTENTS TITLE PAGE TABLE OF CONTENTS RECENT CHANGES 1 APPLICATION OF SERVICE MANUAL 2 REGULATIONS 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 Undertaking of the Company 2 1 1 Scope 2 1 2 Shortage of Facilities 2 1 3 Limitations on Liability 2 1 4 Claims 2 1 5 Provision of Equipment and Facilities 2 1 6 Allowances for Interruptions Obligations of the Customer 2 2 1 Customer Premises Provisions 2 2 2 Liability of the Customer 2 2 3 Customer Equipment Use of Service Customer Equipment and Channels 2 4 1 Interconnection of Facilities 2 4 2 Inspections Payment Arrangements 2 5 1 Payment for Service 2 5 2 Discontinuance of Service for Cause 2 5 3 Account Inactivity 2 5 4 Customer Termination Disputes Definitions Taxes and Other Assessments 2 9 Assignment or Transfer 2 10 Use of Recording Devices 2 11 Use of Tariffs EXPLANATION OF RATES 3 1 3 2 3 3 3 4 Timing of Calls Distance Based Charges Time Periods for Rate Applicability Primary Interexchange Carrier Change Charges SERVICE OFFERINGS 4 1 4 2 4 3 4 4 4 5 4 6 Presubscribed Long Distance Service 4 1 1 Description of Service 4 1 2 Rates Travel Card Service 4 2 1 Description of Service 4 2 2 Rates Prepaid Calling Card Service 4 3 1 Description of Service 4 3 2 Rate
34. OTIONS 6 1 Reserved for Future Use RECENT CHANGES When IDT revises its Customer Service Manual this Recent Changes page will list the affected sections and briefly summarize the changes Rate decreases minor textual changes and or editorial changes will not be noted The Universal Service Charge was revised in Section 2 8 and editorial changes were made APPLICATION OF SERVICE MANUAL 1 1 1 2 1 3 This Service Manual contains the regulations and rates applicable to the provision of DOMESTIC INTERSTATE AND INTERNATIONAL TELECOMMUNICATIONS SERVICES by IDT America Corp hereinafter referred to as the Company and any of its affiliates and or subsidiaries from its originating location s in the United States to all points in other States Service is furnished subject to transmission atmospheric and like conditions The Telecommunications services of the Company are not part of a joint undertaking with any other entity providing Telecommunications channels facilities or services The rates and regulations contained in this Service Manual do not apply unless otherwise specified to the lines facilities or services provided by a local exchange telephone Company or other common carrier for use in accessing the services of the Company 2 REGULATIONS 2 1 Undertaking of the Company 2 1 1 2 1 3 Scope The Company undertakes to provide Telecommunications services in accordance with the terms and conditions set
35. Percentage Service Service Category A 26 40 loa __ NomBasie U 00 787 IntraLATAToll Intrastate Interexchange ___ 00 32 InterLATA Toll Intrastate Interexchange P 16 90 Inter LATA Toll Interstate Interexchange IDT America Choice 72 1 IO PEZ Line This information is provided for informational purposes where such information is listed in the applicable state tariff Where the information is not provided in a state tariff it shall be considered binding 2 The following chart applies for states legally distinguishing between basic local services and non basic local services For states that do not distinguish between basic and non basic local service the Service Categories labeled Basic and Non Basic shall be combined into one Service Category labeled Basic Similarly for states that contain only one local access transport area LATA percentages ascribed for the two categories listed under Intrastate Interexchange namely IntraLATA Interexchange and IntraLATA Interexchange shall be combined 4 16 IDT Unlimited Long Distance Optional Calling Plans 4 16 1 Description of Service IDT offers two basic unlimited long distance plans Both include unlimited interLATA toll service commonly referred to as Long Distance However one plan also includes unlimited regional toll service while the other does not include unlimited regional toll service For this second plan the s
36. Qatar 974 Reunion Island 262 Romania 40 Saudi Arabia 966 Slovaka 421 Slovenia 386 27 6 600 605 610 615 617 619 620 626 627 629 630 636 South Africa 637 639 646 647 649 662 666 667 669 670 676 680 eil i 686 687 689 690 696 697 699 Miquelon Swaziland 268 6061 Sweden 46 to 702 709 730 739 O Switzerland 41 76 79 90 Tanzania 255 741 742 744 747 748 Taiwan 90 911 915 916 918 933 935 939 952 953 955 956 958 962 965 967 United 44 321 331 336 338 370 374 378 385 401 403 410 411 Kingdom 421 441 467 468 498 585 589 802 831 836 850 860 956 958 961 966 973 976 979 4481 4560 4561 6966 7006 7007 7009 7010 7020 7050 7075 7091 7099 7701 7703 7705 7709 7715 7718 7721 7729 7734 7736 7740 7741 7747 7748 7750 7754 7759 7765 7767 7771 7773 7776 7778 7781 7785 7787 7790 7796 7803 7808 7811 7818 7831 7833 7836 7850 7855 7860 7866 7867 7870 7876 7879 7881 7884 7885 7887 7889 7890 7899 7901 7903 7905 7909 7929 7932 7939 7941 7944 7946 7947 7949 7953 7956 7962 7966 7968 7970 7971 7973 7974 7976 7977 7979 7980 7984 7987 7989 7991 9307 9797 70036 70037 70039 70052 70056 70058 70062 70142 70211 70215 70218 70280 70283 70284 70288 70290 70292 70296 70298 70300 70303 70306 70309 70311 70313 70393 70395 70437 70440 70444 70447 70611 70616 70625 70691 70
37. T subscriber is unsure of his or her current plan name or number IDT Service Plan names and or numbers are located on the first page of the subscriber s bill directly after the subscribers presubscribed telephone number IDT s Presubscribed Calling Plans and applicable rates are listed below Some Plans are historical and not available to new Customers IDT does not automatically change a Customer s Plan if a Plan with better rates becomes available However IDT will change a Customer s Plan upon his or her request unless the terms of the Customer s existing Plan prevent switching to a new Plan Plan Interstate International Rate Rate 2500 0 05 See International Table Basic column 2520 0 05 See International Table Worldsaver column 2580 4 0 05 See International Table Worldsaver column 2590 0 059 See International Table Basic column 2591 0 059 See International Table Worldsaver column 2592 0 059 See International Table Worldsaver column 2540 1 50 069 See International Table Worldsaver column 2550 t2 50 079 See International Table Worldsaver column 2701 t 50 049 See International Table Worldsaver column 2700y 0 05 See International Table Worldsaver column 2696YS 0 05 See International Table Worldsaver column 2697YSHx 0 059 See International Table Worldsaver column 2502 0 05 See International Table Worldsaver Everywhere column 2503 0 059 See International Table Worldsaver Everywhere column 2160 0 069
38. The advance payment will not exceed an amount equal to the nonrecurring charge s and one 1 month s estimated charges for the service or facilities The advance payment may also include an amount equal to the estimated non recurring charges for the special construction and recurring charges if any for a period to be set between the Company and the Customer Advance payments do not accrue interest IDT may at its sole discretion determine the advance payment s format e g cash money order bank check etc 2 5 2 Discontinuance of Service for Cause Without incurring liability the Company may discontinue the provision of service to a Customer or to a particular Customer location or may withhold the provision of ordered or contracted services A For nonpayment of any sum due the Company for more than thirty days after issuance of the bill for the amount due For violation of any of the provisions of this Service Manual For violation of any law rule regulation or policy of any governing authority having jurisdiction over the Company s services Or 2 5 3 D By reason of any order or decision of a court public service commission or federal regulatory body or other governing authority prohibiting the Company from furnishing its services E In the event Customer uses the equipment in such a manner as to adversely affect the Company s equipment or the Company s service to other Customers F In the event Customer tamp
39. U U V V V Venezuela Caracas Audiotex 0 1244 ietnam ietnam Cellular aire aire Cellular ambia ambia Lusaka ambia PTT imbabwe imbabwe Cellular 4 11 Global Access Card 4 11 1 Description of Service IDT s Global Access Card is a prepaid telephone service that allows Customers to obtain a predetermined amount of access to the Company s telephone services The card is a dollar based service meaning that there is a fixed amount of dollars i e 25 100 or 250 available to the Customer who purchases a card IDT S Global Access Card is equipped with a PINless feature This feature lets you register your account on your telephone so you don t have to enter your PIN every time you want to make a call using your Global Access Card A Customer may purchase a Global Access Card with a credit card in which the Customer has the option of choosing to allow for the automatic recharge of the Global Access Card When automatic recharging is selected the Global Access Card will be recharged at a balance predesignated by the Customer A Customer may also purchase Global Access Cards which are not automatically recharged and calls will be interrupted when the balance on such cards reaches zero Global Access Card service is offered via domestic toll free access numbers and is available to a cardholder from a touchtone phone The cardholder dials a domestic toll free number The cardholder hears recorded messages that guide the ca
40. an countries are Australia Austria Belgium China Czech Republic Denmark France Germany Hong Kong Hungary Ireland Italy Japan Malaysia Mexico Bands 2 3 5 and 8 Netherlands New Zealand Norway Poland Portugal Singapore South Korea Spain Sweden Switzerland Taiwan and United Kingdom For more information go to http www idt net personal intl minutes 4 16 2 Rates The monthly fee for the 300 minute plan is 14 00 and the monthly fee for the 500 minute plan is 19 50 In Plan rates for the 300 minute package are 0 047 per minute In Plan rates for the 500 minute package are 0 039 per minute For more rate information go to http www idt net personal intl minutes 4 16 Triple Play 4 16 1 Description of Service IDT offers a package of IDT Unlimited phone service DISH Network TV and Verizon Online DSL for a bundled rate of 79 95 per month IDT also offers different packages at different rates including IDT Unlimited phone service and Verizon Online DSL available for 55 45 per month with an option to upgrade DSL to 3 0M for 67 41 per month IDT Unlimited phone service and DISH Network TV available for 62 45 per month and stand alone DISH Network TV available for 24 99 per month Standard DSL speed is 768K with an upgrade to 3 0M available A one year commitment to DSL is required Dish Network TV provides 100 digital quality television channels plus free installation for up to 4 rooms
41. and a DVR upgrade Additional channels may be available for an additional fee All services and packages are subject to availability Not all services and packages are available in all areas For more information on each service and package please go to http www idt net personal tripleplay tripleplay aspx 4 16 2 Rates IDT s Triple Play of IDT Unlimited phone service DISH Network TV and Verizon Online DSL for a bundled rate of 79 95 per month IDT s Double Play of IDT Unlimited phone service and Verizon Online DSL is available for 55 45 per month Where available customers may upgrade DSL to 3 0M for a total package price of 67 41 per month IDT Unlimited phone service and DISH Network TV is available for 62 45 per month Stand alone DISH Network TV is available for 24 99 per month For more information on rates please go to http www idt net personal tripleplay tripleplay aspx 5 5 1 5 2 5 3 MISCELLANEOUS CHARGES Uncollectible Payment Charge A fee of 25 00 will be charged whenever a credit card payment or check or draft presented for payment of service is not accepted by the institution on which it is written or otherwise rejected by the institution Late Fee A late fee of 1 5 monthly 30 days or the amount otherwise authorized by law whichever is lower will be charged on any past due balances Electronic Check Payment A fee of 3 00 will be charged whenever a credit card payment or ch
42. any fees and domestic and international rates can be found at http www pennytalk com source IDT3 2 If this link is not in working order or you do not have access to the internet please contact IDT Legal Department at Carl Billek idt net state the information you are looking for and a copy of the material requested will be mailed to you 3 If this link is not in working order or you do not have access to the internet please contact IDT Legal Department at Carl Billek idt net state the information you are looking for and a copy of the material requested will be mailed to you 442 Rates To learn more about the rates terms and conditions for GlobalCall or Pennytalk go to http www idt net personal cards gc t and http www pennytalk com source IDT When determining the appropriate In order to determine the best IDT Rechargeable Calling Card for your needs please consider the following Payphone Surcharge Because the Federal Government requires IDT to remit a fee for every call made from a payphone using a Rechargeable Calling Card IDT charges a fee per call for all Rechargeable Calling Card calls made originating from a payphone This fee may vary according to the card Before purchasing a Rechargeable Calling Card read the rate information contained at the above link and determine what Payphone Surcharge applies to your Rechargeable Calling Card If you are not sure what Payphone Surcharge applies contact IDT Cust
43. are billed in thirty second increments and international direct dialed calls are billed in sixty second increments All calls made using an optional calling card provided under this Plan are billed in sixty second increments For information on the application of Taxes and other Charges including but not limited to the Subscriber Line Charge Local Number Portability Charge the Universal Service Fund and the National Carrier Charge to the IDT America Choice Plan please see Section 2 8 of this Customer Service Manual Basic International rates for the IDT America Choice Plan are set forth in Section 4 1 2 of this Customer Service Manual For an additional 2 00 per month IDT America Choice Plan subscribers may receive the International rates set forth in the Worldsaver table set forth in Section 4 1 2 of this Customer Service Manual For an additional 3 95 per month IDT America Choice Plan subscribers may receive the International rates set forth in the Worldsaver Everywhere table set forth in Section 4 1 2 of this Customer Service Manual 4 12 5 IDT America Additional Line Plan IDT America Additional Line Service Plan includes the following 1 2 Local Line and unlimited direct dialed Local Exchange calling Direct dialed intraLATA i e regional and inter LATA intrastate toll calls for a per minute rate set forth in applicable state tariffs customer has the option to pay an additional 5 95 per line per month to receive unli
44. ased telecommunications carrier or its underlying Carrier Identification Code upon the request of the Customer IDT will provide a credit to the Customer s IDT account in an amount equal to the amount charged by the local exchange carrier The credit will be applied within one 1 to three 3 billing cycles IDT may request proof of the charge IDT will only provide the amount in question to the Customer in the form of rebate if the Customer has ceased to be an IDT Customer and has no outstanding balance with IDT 4 SERVICE OFFERINGS 4 1 Presubscribed Long Distance Service 4 1 1 4 1 2 Description of Service This is a service offered whereby a Customer chooses IDT as its presubscribed intraLATA and or interLATA and or international carrier in a manner consistent with applicable law All interstate and international calls made by the Customer from its presubscribed line s will be subject to the rates terms and conditions of this Service Manual Rates Rates for this service vary according to the Customer s presubscribed plan IDT tries to provide all its subscribers with its lowest rates However due to factors outside of IDT s control not all plans and rates are available in all areas Subscribers should contact an IDT Customer Service Representative about the most economical and available plan for their needs Subscribers should also contact an IDT Customer Service Representative about rates for intrastate services If an ID
45. at toll service be restored Electronic Check Processing Fee When a customer submits payment by check or credit card over the telephone 4 12 16 Miscellaneous Service Rates Miscellaneous Service Rate gt gt visit 55 00 each additional line Delete a Feature Included in Package Delete a Feature Not Included in Package 4 95 Move from Any Plan to Unlimited Plan No charge Move from Unlimited Plan to Any Other Plan Supplemental Orders PIC Change 55 00 per line per service 54 95 each additional line 555 00 each additional line 10 00 Service Connection fee waived for those customers who are served by a carrier prior to requesting service from IDT and who retain their existing telephone number when switching their service to IDT 4 12 17 Payphone Surcharge In order to recover the Company s expenses to comply with the FCC s pay telephone compensation plan effective on October 7 1997 FCC 97 371 an undiscountable per call charge is applicable to all calls that originate from any pay telephone used to access Company provided services This surcharge which is in addition to standard tariffed usage charges and any applicable service charges and surcharges associated with service applies for the use of the instrument used to access Company provided service and is unrelated to the service accessed from the pay telephone Pay telephones include coin operated and coinless phones owned by local telephone compani
46. bution factor to the Universal Service Fund is revised the method for determining contributions changes and or it deems any change to the above to be otherwise appropriate under the guidelines of the Federal Communications Commission IDT applies its Universal Service Fund contribution factor to certain prepaid calling card services including but not limited to those services discussed in Sections 4 2 4 3 4 4 and 4 11 When applied the factor applies to domestic interstate calls and revenue only IDT imposes a monthly National Carrier Charge NCC in order to recover expenses it incurs for contributions various funds and other fees and charges incurred as a result of the Company s provision of interstate and international service The NCC is a standard usage charge associated with the Company s service and is not a government mandated charge or tax Except for the service plans listed below in this section the NCC is 8 596 6 99 in New York of the Customer s interstate and international charges and monthly fee and minimum usage charge if applicable including usage and non usage charges The NCC is in addition to standard usage charges and any applicable service charges and surcharges associated with the Company s service and is subject to the Universal Service Fund surcharge the Federal Excise Tax and all other taxes and surcharges applicable to interstate telecommunications revenue For subscribers receiving IDT s Amer
47. ce Telecom Unit A measurement of Telecommunications service equivalent to one minute of usage between any two points within the United States User A Customer or any person or entity authorized or invited by a Customer to make use of services provided under this Service Manual 2 8 Taxes and Other Assessments Unless so stated the rates quoted in this Service Manual do not include federal excise taxes and State and local sales use and similar taxes and other assessments Customer is responsible for payment of these taxes and other assessments which are billed as separate line items In addition all services billed to a Customer location in any State that imposes a gross receipts or similar tax or other assessment upon the Company with respect to such interstate services will be subject to a surcharge in the amount of such tax or assessment IDT s Universal Service Fund fee is a charge to recover the amount telecommunications providers must contribute to the Federal Universal Service Fund which is designed to provide affordable telecommunications services for low income customers and customers in rural areas and is set consistent with guidelines set by the Federal Communications Commission The Federal Communications Commission revises its Universal Service Fund contribution factor on a quarterly basis The current and past contribution factors are available at http transition fec gov omd contribution factor html From October
48. ce These include operator services busy line verification service interruption service calls requiring time and charges air to ground calls marine satellite calls and calls placed via dialing a 700 or 900 number A credit allowance for Rechargeable Calling Card Service is applicable to calls that are interrupted due to poor transmission one way transmission or involuntary disconnection of a call To receive proper credit the Customer must notify the Customer must notify the Company at the designated toll free customer service number printed on the card and furnish the called number the trouble experienced e g cut off noisy circuit reached wrong number etc and the approximate time the call was placed When a call charged to a Rechargeable Calling Card is interrupted due to cut off one way transmission or poor transmission conditions the Customer will receive a credit equivalent of one minute Credit allowances for calls pursuant to Rechargeable Calling Cards do not apply for interruptions not reported promptly to the Company or interruptions that are due to failure of power equipment or systems not provided by the Company Rechargeable Calling Card Service is provided via the products GlobalCall and Pennytalk Additional information about GlobalCall including any fees and domestic and international rates can be found at http www idt net personal cards gc Additional information about Pennytalk including
49. cle wherein the Customer uses 4 000 minutes or more If the Customer uses its Bundled Local Exchange Long Distance Service for 10 000 minutes or more in a billing cycle IDT shall suspend the Customer s account Additionally the Customer s use of more than 4 000 minutes per month for non voice applications including but not limited to information provider calls and or Internet access shall cause the usage charge or disconnection to be imposed The Company shall present invoices for recurring charges monthly to the Customer in advance of the month in which service is provided and Recurring Charges shall be due and payable within thirty 30 days after the invoice date When billing is based on customer usage charges will be billed monthly for the preceding billing periods Depending upon billing cycle customer s first invoice may include partial monthly fee in addition to the standard monthly fee billed in advance For information on the application of Taxes and other Charges including but not limited to the Subscriber Line Charge Local Number Portability Charge the Universal Service Fund and the National Carrier Charge to the services set forth in this Section please see Section 2 8 of this Customer Service Manual IDT provides its Network Exchange Bundled Service via the use of the unbundled network elements UNEs of the incumbent local exchange carrier s ILEC The rates for UNEs may vary depending on the ILEC and or the UNE z
50. d and furnish the called number the trouble experienced e g cut off noisy circuit reached wrong number etc and the approximate time the call was placed When a call charged to a Prepaid Calling Card is interrupted due to cut off one way transmission or poor transmission conditions the Customer will receive a credit equivalent of one minute Credit allowances for calls pursuant to Rechargeable Calling Cards do not apply for interruptions not reported promptly to the Company or interruptions that are due to failure of power equipment or systems not provided by the Company 4 3 2 Rates IDT offers many different Prepaid Calling Cards with rates terms and conditions designed to meet the unique needs of the Prepaid Calling Card Customer To learn more about the rates terms and conditions of a particular IDT Prepaid Calling Card or to learn about the rates terms and conditions of Prepaid Calling Card service to a particular country go to http www uniontelecard com default asp epartner id 2971 a In order to determine the best IDT Prepaid Calling Card for your needs please consider the following Payphone Surcharge Because the Federal Government requires IDT to remit a fee for every call made from a payphone using a Prepaid Calling Card IDT charges a fee per call for all Prepaid Calling Card calls made originating from a payphone This fee may vary according to the card Before purchasing a Prepaid Calling Card read the card i
51. ding reasonable counsel fees due to claims for libel slander or infringement of copyright or patent unauthorized use of any trademark trade name or service mark unfair competition or interference with or misappropriation or violation of any contract proprietary or creative right in connection with the material transmitted over the Company s facilities and any other claim resulting from any act or omission of the Customer or patron s of the Customer relating to the use of the Company s facilities 2 1 5 Provision of Equipment and Facilities A Except as otherwise indicated customer provided station equipment at the Customer s premises for use in connection with this service shall be so constructed maintained and operated as to work satisfactorily with the facilities of the Company The Company shall not be responsible for the installation operation or maintenance of any Customer provided communications equipment Where such equipment is connected to service furnished pursuant to this Service Manual the responsibility of the Company shall be limited to the furnishing of services under this Service Manual and to the maintenance and operation of such services in the proper manner Subject to this responsibility the Company shall not be responsible for 1 the through transmission of signals generated by Customer provided equipment or for the quality of or defects in such transmission or 2 the reception of signals by Custom
52. ds Tonga Islands Cellular Trinidad Trinidad Cellular Tunisia Tunisia Cellular Turkey Turkey Cellular Turkmenistan Turkmenistan Cellular Turks amp Caicos Islands Tuvalu Tuvalu Cellular Uganda Uganda Cellular Ukraine Ukraine Cellular United Arab Emirates United Arab Emirates Cellular United Kingdom WorldSaver WorldSaver Basic Select Everywhere International 0 318 0 348 1 189 0 264 0 311 0 565 0 427 0 312 0 910 oiea 0 81 JE IN 03390419 0588 Ek al A osa ga ong osy ga ag 800009 ar dose das 2a 0 324 2 451 2 451 0 089 oo 0 16 C oz osa es o e og og of Ci ost 0 a NE 0 536 0 788 0 838 0 049 0 069 i ooo Mong og aa KA a a IESO os gag o ooo __ C os 040 oag AN a a Monsoon ION sod Sogo Sood 4 500 5 000 5 000 sid dao tog 1 125 1 250 1 949 C os oss osy a a III ong oa og of C osy ese og of EEE 0 370 0 441 0 738 os Oa 0 78 C o ogag og o O O y od ozo E o 0 200 0 200 0 712 a oag 06 osa aag 088 098 a NE NINE a 0 320 0 435 0 435 I oz osmy O C ong agd og o O ere eg os 0889 4 oo og es International Rate Table United Kingdom Cellular Uruguay Uruguay Cellular Uzbekistan Uzbekistan Cellular Vanuatu Republic Venezuela Venezuela Cellular Vietnam Vietnam Cellular Wallis amp Futuna Islands Western Samoa Yemen Yemen Cellular Zambia Zambia Cellular Zimbabwe Zimbabwe Cellular Wor
53. e Talk button to hear dial tone Step 2 Press the LDS button to access the prepaid residential long distance platform Step 3 At prompt dial For Domestic calls and calls to Canada dial 1 Area Code Local Number For International calls dial 011 Country Code City Code Local Number Calling from a remote location Dialing Instructions for the Mobile Calling Card 1 Dial 1 800 837 5780 wait for greeting 2 Enter PIN from your Mobile Calling Card when prompted 3 Atprompt dial For Domestic calls and calls to Canada dial 1 Area Code Local Number For International calls dial 011 Country Code City Code Local Number For additional calls don t hang up Just press the key 3 times and wait for prompt then dial as described in step 3 4 10 2 Rates Domestic calls within the continental US are 0 039 per minute Domestic calls where one or more of the parties is located in Alaska or Hawaii are 0 058 per minute All calls are rounded up to the next full minute All domestic calls made to Directory Assistance will be charged a surcharge of 0 75 cents per number requested International Directory Assistance calls may not be made with this product In addition to the per minute rates listed above the following rates will be charged when calls are placed from a remote location All calls made from telephones other than that registered as the home location will be charged a 0 25 access fee All cal
54. e have on record at any time Recharge Adding funds to the account Following your initial payment or at any time of your choosing you may instruct the customer service representative to automatically charge your credit card for a prescribed amount between 10 and 100 after the balance falls below 5 00 allowing for uninterrupted service As an alternative you will be notified when your prepaid balance falls below 5 00 and will then be able to access an automated system to manually add funds to your account Adding promotional services that are bundled with an expansion handset Some expansion handsets that you purchase will come with additional free minutes Free minutes may vary and will be disclosed at the point of purchase To add these free minutes to your existing account simply choose the customer service option after pressing your LDS button and give the representative your expansion set PIN and the telephone number that is associated with your account They will immediately credit your account with the appropriate value Moving Just press the LDS button and speak with a customer service representative They will verify your existing information and set your service up to work at your new location Calling 7 Aservice charge will be applied to all calls made from any telephone outside of the home Calling from the registered location Dialing instructions for Prepaid Residential Long Distance Service Step 1 Press th
55. eceive proper credit the Customer must notify the Customer must notify the Company at the designated toll free customer service number printed on the card and furnish the called number the trouble experienced e g cut off noisy circuit reached wrong number etc and the approximate time the call was placed When a call charged to a Global Access Card is interrupted due to cut off one way transmission or poor transmission conditions the Customer will receive a credit equivalent of one minute Credit allowances for calls pursuant to Global Access Cards do not apply for interruptions not reported promptly to the Company or interruptions that are due to failure of power equipment or systems not provided by the Company For more information and additional terms of service appear at http www idt net global access s If this link is not in working order or you do not have access to the internet please contact IDT Legal Department at Carl Billek idt net state the information you are looking for and a copy of the material requested will be mailed to you 4 11 2 Rates Interstate Rate International Rate 0 05 For international rates go to http www idt net products gaccess rates asp All Global Access Card calls originating from a payphone shall incur an additional 51 11 per call 2 If this link is not in working order or you do not have access to the internet please contact IDT Legal Department at Carl Billek idt net
56. eck presented for payment of service is submitted by the Customer to IDT over the telephone 6 PROMOTIONS 6 1 Reserved for Future Use
57. equests disconnection of one or more telephone lines Suspend Line Upon the request of the customer service may be temporarily suspended Neither outward nor inward calling is provided during the period of suspension Restore Suspended Line Service A restoration charge applies to the restoration of suspended line and or service and facilities because voluntary or nonvoluntary and is payable at the time that the restoration of the suspended service and facilities is arranged The restoration charge does not apply when after disconnection of service service is later re installed Change Parameter Within Feature FID Changing one or more attributes of a feature such as the ring cycle call forwarding busy telephone number call forwarding don t answer telephone number etc Blocking Charge Add or Delete Service request processing fee to add change or delete a blocking feature Supplemental Orders Updates to an original service request to modify change the due date or cancel the request PIC Change After a Customer s initial selection for a presubscribed carrier for any change thereafter a Presubscription Change Charge will apply Customers who request a change in intraLATA and interLATA carriers with the same order will be assessed a single charge per line Keep Same Number New Location When a subscriber retains service and telephone number but changes location Rates will vary for secondary additional lines New Locat
58. er provided equipment or 3 network control signaling where such signaling is performed by Customer provided network control signaling equipment 2 1 6 Allowances for Interruptions in Service 2 1 6 1 General A A service is interrupted when it becomes unusable to the Customer e g the Customer is unable to transmit or receive because of a failure of a component furnished by the Company under this Service Manual An interruption period begins when the Customer reports a service facility or circuit to be inoperative and releases it for testing and repair An interruption period ends when the service facility or circuit is operative If the Customer reports a service facility or circuit to be inoperative but declines to release it for testing and repair the service facility or circuit is considered to be impaired but not interrupted No credit allowances will be made for a service facility or circuit considered by the Company to be impaired 2 1 6 2 Limitations on Allowances No credit allowance will be made for any interruption of service A due to the negligence of or noncompliance with the provisions of this Service Manual by any person or entity other than the Company including but not limited to the Customer or other common carriers connected to the service of the Company due to the failure of power equipment systems or services not provided by the Company due to circumstances or causes beyond
59. ers with the equipment furnished and owned by the Company G For unauthorized or fraudulent use of service Whenever service is discontinued for fraudulent use of service the Company may before restoring service require the Customer to make at his or her own expense all changes in facilities or equipment necessary to eliminate illegal use and to pay an amount reasonably estimated as the loss in revenues resulting from such fraudulent use H For the use of the telephone service for any other property or purpose other than that described in the application I Authorization Codes are issued only by Company to its Customers and may not be sold or otherwise distributed without the written consent of the Company Any unauthorized or unlawful use of such numbers or Authorization Codes will result in the immediate termination of the service without notice The Company may block access to overseas points when fraudulent or unlawful use is substantial J For exceeding credit limit Subscribers may contact IDT s Customer Service Representatives for information on their credit limit Account Inactivity After one year of account inactivity the account code and available balance information will be archived and deactivated Any Customer can arrange to have the account code and available balance reactivated in the system for immediate use by contacting the Company either verbally or in writing The monthly fee for maintaining the information
60. es independent companies and interexchange carriers The Payphone Surcharge applies to the initial completed call and any reoriginated call e g using the symbol The Payphone Surcharge does not apply to calls placed from pay telephones at which the Customer pays for service by inserting coins during the progress of the call Whenever possible the Payphone Surcharge will appear on the same invoice containing the usage charges for the surcharged call In cases where proper pay telephone coding digits are not transmitted to the Company prior to completion of a call the Payphone Surcharge may be billed on a subsequent invoice after the Company has obtained information from a carrier that the originating station is an eligible pay telephone The payphone surcharge may vary for intrastate calls The information and rates set forth below for intrastate payphone surcharge is for informational purposes only consumers should contact applicable state tariffs for rates in effect intrastate Rate Interstate Rate Rate Per Cal 4 12 18 Apportionment of Service Fee For the purpose of apportioning applicable taxes and fees to the monthly service fee for IDT America Unlimited IDT America Choice and IDT America Additional Line Plan as well as for applying partial payments and determining amounts required to be paid to avoid disconnection for non payment of local service the monthly service fee is apportioned as set forth below ProductName
61. forth in this Service Manual Shortage of Facilities All service is subject to the availability of suitable facilities The Company reserves the right to limit the length of communications or to discontinue furnishing services when necessary because of the lack of satellite or other transmission medium capacity or because of any causes beyond its control or when the Customer is using service in violation of provisions of this Service Manual or the law The Company reserves the right to discontinue service limit service or to impose requirements on Customers as required to meet changing regulatory or statutory rules and standards or when such rules and standards have an adverse material affect on the business or economic feasibility of providing service as determined by Company in its reasonable judgment The Company reserves the right to refuse to process credit card or calling card billed calls when authorization to use the card cannot be validated Limitations on Liability A Except as otherwise stated in this section the liability of the Company for damages arising out of either 1 the furnishing of its services including but not limited to mistakes omissions interruptions delays or errors or other defects representations or use of these services or 2 the failure to furnish its service whether caused by acts or omission shall be limited to the extension of allowances to the Customer for interruptions in service as
62. g order or you do not have access to the internet please contact IDT Legal Department at Carl Billek idt net state the information you are looking for and a copy of the material requested will be mailed to you 4 5 1 4 5 2 4 5 Inbound 8XX Service Toll Free Description of Service This service is a direct access incoming only usage sensitive WATS offering This is a service whereby a Customer can be billed at reduced rates for calls to his premises Calls are billed in thirty 30 second billing increments Rates listed apply twenty four hours per day seven days per week Rates Rates for this service vary according to the Customer s presubscribed plan Plans and applicable rates are listed below Plan Interstate Rate Int l Rate Canada only 800 MMI 0 099 per minute 0 35 per minute 800 MM2 0 079 per minute 0 30 per minute 800 MM3 0 069 per minute 0 25 per minute 800 MM4 0 059 per minute 0 22 per minute Plans 800 MM2 3 and 4 are available only to Business Customers Plan 800 MM3 requires a 200 00 minimum monthly usage Plan 800 MM4 requires a 1 000 00 minimum monthly usage A surcharge of 0 75 per call applies to all calls originating from a payphone If a Customer accumulates more than Fifty Dollars 50 00 of undisputed delinquent Inbound 8XX Service charges IDT and or the IDT Resp Org shall not honor the Customer s request for a Resp Org change until such undisputed charges are paid in full Appl
63. h card The Company shall be indemnified defended and held harmless by the Customer or end user and any third party claims against us that arise from Customer s use of the services and from and against any and all claims loss demands suits expense or other action or any liability whatsoever including attorney fees whether suffered made instituted or asserted by the Customer or by any other party for any personal injury to or death of any person or persons and for any loss damage or destruction of any property including environmental contamination whether owned by the Customer or by any other party caused or claimed to have been caused directly or indirectly by the installation operation failure to operate maintenance presence condition location use or removal of any Company or Customer equipment or facilities or service provided by the Company The Company does not guarantee nor make any warranty with respect to installations provided by it for use in an explosive atmosphere The Company shall be indemnified defended and held harmless by the Customer and any third party claims against us that arise from Customer s use of the services and from and against any and all claims loss demands suits or other action or any liability whatsoever including attorney fees whether suffered made instituted or asserted by the Customer or by any other party for any personal injury to or death of any person or persons and for a
64. he Customer s expense If this fails to produce satisfactory quality and safety Company may upon written notice terminate the Customer s service Responsibility to Confirm Switch Prior to Initiating Service The Customer shall ensure that its service provider has been switched to IDT prior to initiating service with IDT IDT as part of its initial written communication with a Customer subsequent to the Customer s agreement to receive service shall inform the Customer how to confirm that its service provider has been switched to IDT Such means of confirmation may include dialing 00 from each line switched Alternate means may be provided as well If the Customer is unable to confirm that its service has switched to IDT it is the Customer s responsibility to contact IDT Customer Service regarding the matter IDT does not physically switch a prospective Customer s service to IDT The physical switching is undertaken by the prospective Customer s local exchange carrier and or the incumbent local exchange carrier in the prospective Customer s area Accordingly IDT is not responsible in any manner for any calls made subsequent to an individual s request for service from IDT but prior to the individual s service actually being switched to IDT and the individual initiation of service from IDT even when the switch has been delayed beyond IDT s estimated time for switching carriers 2 3 Use of Service 2 3 1 2 3 2 2 3 3
65. ica Unlimited America Choice and or Additional Line Service Plans the NCC is 52 47 per line For subscribers receiving IDT s Unlimited Long Distance Service Plan the NCC is 1 25 per line For subscribers receiving IDT s Unlimited Long Distance and Regional Toll Service Service Plan the NCC is 51 45 per line As set forth in IDT s FCC Tariff No 2 IDT imposes a Subscriber Line Charge SLC of 6 50 per initial line and 6 50 per each subsequent line upon all subscribers receiving IDT s America Unlimited America Choice and or Additional Line Service Plans This information is provided in this Customer Service Manual for informational purposes only IDT imposes a Federal Access Charge of 52 29 per line upon all multi line business subscribers receiving any of the services set forth in Section 4 1 Presubscribed Long Distance Service Paper Billing Charge Subscribers that receive their monthly bill via regular mail shall be charged 50 99 per month The Paper Billing Charge shall be waived for subscribers that receive their monthly bill via email Subscribers in the following states shall receive this charge only if they have placed an interstate and or international call during the billing cycle AL AZ KS NE NH NY OH VA and WV EZPay Credit Subscribers that receive their monthly bill via email and remit payment of their monthly invoice automatically via debit or credit card or auto
66. icable taxes and surcharges required and or permitted to be imposed on the rates listed in this section may be applied as separate line items on a Customer s IDT 8XX Service Toll Free bill 4 6 Directory Assistance 4 6 1 4 6 2 Description of Service Company does not provide directory assistance Access to long distance directory assistance is obtained by dialing 1 555 1212 for listings within the originating area code and 1 area code 555 1212 for other listings When more than one number is requested in a single call a charge may apply for each number requested Rates For IDT s Presubscribed Long Distance Subscribers IDT will charge a flat rate of 1 00 per number requested whether the requested number is listed or not For users of IDT s Prepaid Calling Card Service Rechargeable Calling Card Service and all other services IDT will charge a flat rate of 1 25 per number requested whether the requested number is listed or not 4 16 Casual Caller Service 4 16 1 Description of Service 4 7 2 This service permits callers not presubscribed to IDT to make 1 calls Casual callers will not be charged the Company s Presubscribed Long Distance rates set forth in Section 4 1 2 Instead casual callers will be charged separate charges labeled as Casual Calling Rates set forth in Section 4 7 2 until such time as the caller has selected a calling plan A Customer will be placed in the Casual Calling catego
67. information confirmation of home telephone number the name of the retailer where the telephone was purchased and the PIN number that is included on the accompanying calling card Once you have provided the required information you will be able to use your promotional minutes as prepaid residential long distance service directly from your new telephone or as a calling card from any other telephone Making the first payment Each time that you make a call during the promotional period you will be told the amount of minutes left for promotional calling when the balance on your promotional minutes reaches zero or at any time thereafter you will be automatically routed to an IDT customer service representative where you will have the opportunity to make a payment in the amount that you choose between 10 and 100 allowing for continued use of your prepaid residential long distance service and the accompanying calling card You may choose then to make a payment at any time in order to continue to recharge your prepaid residential long distance service If you opt to continue using the service you will speak with a live customer service representative or interact with an automated system that will take your credit card information name and billing address This information will be used to process your initial payment and will be stored in our system for all future payments You will have the opportunity to change the information that w
68. ing Cards which are not automatically recharged and calls will be interrupted when the balance on such cards reaches zero Rechargeable Calling Card service is offered via domestic toll free access numbers and is available to a cardholder from a touchtone phone The cardholder dials a domestic toll free number The cardholder hears recorded messages that guide the cardholder through the platform The platform validates the cardholder s PIN determines whether sufficient time or value remains on the card and if so completes the call to the called telephone number dialed by the cardholder The cardholder is verbally informed of the available balance of the Rechargeable Calling Card account Calls are real time rated during call progression Rechargeable Calling Cards are billed in full minute increments Rechargeable Calling Cards are billed at the same rates twenty four 24 hours a day 365 days a year The total price of each call including applicable taxes is calculated based on the value of card purchased as described in Section 4 4 2 and is deducted from the available account balance associated with each Rechargeable Calling Card The cardholder receives a warning in accordance with the rate per call destination one minute before the balance reaches zero Calls in progress will be terminated when there is an insufficient balance to continue the call Certain calls may not be completed using the Company s Rechargeable Calling Card servi
69. iod The Evening Rate Period is 5 PM to but not including 11 PM Monday through Friday and 5 PM to but not including 11 PM Sunday c Night Rate Period The Night Rate Period is 12 Midnight to but not including 8 AM and 11 PM to Midnight Monday through Friday all day Saturday and 12 Midnight to but not including 5 PM and 11 PM to Midnight Sunday d Holidays On Holidays Evening Rates apply at all times unless a lower rate would normally apply e Calls which overlap rate periods will be charged according to the rates applicable to the time recorded in each period Primary Interexchange Carrier Change Charges When a Customer switches his long distance service to IDT the Customer s local exchange carrier may charge a Primary Interexchange Carrier Change Charge for initiating the switch At IDT s sole discretion upon the request of a Customer that receives such a charge from his local exchange carrier IDT may provide a credit to the Customer s IDT account in an amount equal to or less than the amount charged by the local exchange carrier IDT may request proof of the charge prior to deciding whether or not to provide a Customer credit If IDT agrees to provide a credit it will be applied to the Customer s account within a commercially reasonable time period In the event a Customer receives a Primary Interexchange Carrier Change Charge from his local exchange carrier as a result of IDT changing its underlying facilities b
70. ion New Number When a subscriber retains service but moves to a new location and switches telephone number Request Call Detail Report When a subscriber requests local call detail for a given month Add Delete PIC Freeze When a subscriber adds or deletes a PIC Freeze thus preventing his or her service from being switched without undergoing applicable PIC Freeze requirements Technician Dispatch A separate Technician Dispatch Charge applies in addition to all other charges for the visit when a visit to the Customer s premises is necessary to isolate a problem reported to the Company but identified by the Company s technician as attributable to Customer provided equipment or inside wire This charge also applies for visits by the Company s agents or employees at the Customer s request to the Premises of the Customer when the Customer fails to meet the Company s agent or employees for the prearranged appointment as requested Vanity Number A Customer requests a specific telephone number Duplicate Invoice A Customer requests an additional copy of a current bill or invoice Toll Restriction At the Customer s request the Company will restrict an individual residence or business line from access to the interexchange carrier toll network where facilities permit The nonrecurring charge will apply to each line at the time of restriction A nonrecurring Toll Service Restoral Charge will apply to each line when the customer requests th
71. irements of 2 10 1 and 2 10 2 are waived for broadcast licensees who use a recording device to record a conversation for broadcast if all parties to the conversation are aware that the conversation will be broadcast 2 11 Use of Tariffs Certain information in this Customer Service Manual may also appear in IDT s FCC access tariff and or applicable state tariffs IDT uses its best efforts to ensure that where information appears in this Customer Service Manual and IDT s FCC access tariff and or applicable state tariffs that all information is consistent Where there is an inconsistency between the documents the applicable tariff shall be the controlling document 3 EXPLANATION OF RATES The regulations set forth in this section explain how to apply the rate tables associated with the various service offerings described in Section 4 following 3 1 3 2 3 3 Timing of Calls Billing for calls placed over the Company s network is based in part on the duration of the call Timing of each call begins as specified below and ends when the called party hangs up a Collect Calls Timing begins when the called party accepts the responsibility for payment b Person to Person Calls other than Collect Timing begins when the designated party comes on the line or when the caller agrees to speak with a substitute party c All Other Calls Timing begins when the called station is answered as determined by standard industr
72. its 900 block upon being switched to IDT If the block has not been retained IDT shall implement a block upon the subscriber s request free of charge If the block has not been retained the subscriber will be responsible for all charges incurred for 900 access and information service calls made in accordance with applicable federal and state law For existing subscribers that may have access to 900 pay per call service and certain information service numbers IDT may at its sole discretion automatically block 900 access and certain information service numbers free of charge Subscribers may contact IDT s Customer Service to unblock access free of charge subject to the conditions set forth in this section and Customer Service Manual Such conditions shall include but not be limited to IDT requiring that the Subscriber agree to pay his her bill via automatic credit card debit card payment If any subsequent automatic payment made via automatic credit card debit card is untimely or insufficient in any way except for a permissible reason listed in this Manual or applicable law IDT reserves the right to eliminate the subscriber s access to 900 access and information service calls If a subscriber requests that 900 access be unblocked and then subsequently requests that access be re blocked a 55 00 per line charge shall apply If a subscriber affirmatively requests that IDT block 900 number pay per call service a subsequent request to unblock access mu
73. lar Russia Russia Cellular Rwanda Rwanda Cellular San Marino Sao Tome Saudi Arabia Saudi Arabia Cellular Senegal Republic Senegal Cellular Serbia Serbia Cellular Seychelles Islands Seychelles Island Cellular Sierra Leone Sierra Leone Cellular Singapore Singapore Cellular Slovakia Slovakia Cellular Slovenia Slovenia Cellular Solomon Islands Solomon Islands Cellular Somalia South Africa South Africa Cellular South Korea South Korea Cellular Spain Spain Cellular Sri Lanka Sri Lanka Cellular St Helena St Kitts WorldSaver WorldSaver Basic Select Everywhere International 0 171 0 201 0 529 Pas 008 os fu 020 0388 089 ho CENA Eb 0 910 1487 Do tt 091 1 012 1487 1 osi A O 0 821 0 821 0 800 0 088 0 280 oza Ee Lt NO ooa o osy a f oa 0286 os O ooo oed oa oe loo 0 620 0 871 0 871 om o tod era os AA oa oa osoo ooo os os ooo o os e AMB 0 578 0 642 0180 0404 es 02650381 CL a 023 0994 CL a International Rate Table St Kitts Cellular St Lucia St Lucia Cellular St Pierre amp Miquelon St Vincent Sudan Suriname Suriname Cellular Swaziland Swaziland Cellular Sweden Sweden Cellular Switzerland Switzerland Cellular Syria Syria Cellular Taiwan Taiwan Cellular Tajikistan Tajikistan Cellular Tanzania Tanzania Cellular Thailand Thailand Cellular Thuraya Satellite Togo Togo Cellular Tonga Islan
74. ldSaver WorldSaver Basic Select Everywhere International 0 180 0 290 0 690 0 100 0 190 0 435 0 180 0398 naag 0 390 0 520 teg __ 0 390 1 188 1 748 0505 0 561 E I International Mobile Termination Chart As noted in the above rate tables different rates may apply to calls made to international mobile cellular mobile telephones The chart listed below is provided to offer guidance to the Customer in determining whether the international telephone number the Customer intends to call is a mobile telephone This chart may not contain all dialed digits that define mobile telephone terminations and is provided for informational purposes only it remains the Customer s responsibility to know whether or not a Called number is an international mobile telephone International mobile numbers change frequently and suddenly IDT will modify this chart when it has notice that a dialed digit that defines mobile telephone termination has been added deleted or revised International mobile termination is not defined by dialed digits following the numbers listed in the chart below Code that define Mobile Terminations TENG 11 9223 9351 Australia 14 15 17 19 40 44 140 142 146 148 149 171 172 177 179 191 193 194 196 199 400 405 407 409 411 419 425 427 429 438 439 445 4101 4109 4252 4257 4455 Austria 43 650 663 664 676 699 6502 6504 Belgium 32 75 446 473 479 485 486 494 498 a So 1021 707
75. lic Vanuatu Republic Cellular Vatican City Venezuela Venezuela Cellular Vietnam Vietnam Cellular Virgin Islands British Wallis amp Futuna Islands Western Samoa Yemen Yugoslavia Yugoslavia amp Serbia Cellular Zaire Zaire Cellular Zambia Zanzibar Zimbabwe Zimbabwe Cellular Premier Ultrasaver World Saver Econosave 0 410 0 340 0 296 0 296 046 omj 040 040 1 0580 os 0979 0373 0553 0518 050 0501 3988 1107 age 0 690 8988 1107 0gs og 10708 057 osi 095f 0409 osa oad 0240 0489 0824 T IRC 0 640 E 0339 5f 0 640 0588 os osa 008 oo cor og 049 0479 0499 0490 o 0 660 05589 TE 0319 0599 os 0869 ngg E 296 296 296 ST 2019 975 879 N0489 0489 IONES 0 365 0 336 0 290 0 290 0 493 0 478 0 468 0 468 0 978 0 978 0 978 0 978 EA 1898 1 388 1 598 159 ong o1 ts org 876 0564 086 086 o 078 og o8 oey 10889 osy 0860 088 os osa 08 0380 oso 0709 omg cs C o os 085 osy o 1481 1868 092 099 10788 0488 osd os o sista gf ore 046 02 os C org 023 028 The above plans are available only to existing subscribers Plans listed in the table below are available to new and existing subscribers International Rate Table Afghanistan Afghanistan Cellular Albania Albania Cellular Algeria Algeria Cellular Andorra Andorra Cellular Angola Angola Cellular Anguilla Anguilla Cellular Antarctica Antigua Antigua Cellular Argentina
76. ling with any adjudicatory body by the Customer or by another on the Customer s behalf of any complaint notice or other document regarding any disagreement or complaint over any of the rates terms and or conditions of service provided by IDT to the Customer the Customer will first contact IDT Customer Service at 520 Broad Street Newark New Jersey 07102 for resolution of the disagreement or complaint No dispute may be joined with another dispute or lawsuit or dispute of another person or resolved on a class wide basis 2 7 Definitions Authorization Code A numerical code one or more of which may be assigned to a Customer to enable the Company to identify the origin of service User so it may rate and bill the call All Authorization Codes shall be the sole property of the Company and no Customer shall have any property or other right or interest in the use of any particular Authorization Code Automatic Numbering Identification ANI may be used as or in connection with the Authorization Code Automatic Numbering Identification ANI A type of signaling provided by a local exchange telephone Company which automatically identifies the local exchange line from which a call originates Billed Party The person or entity responsible for payment for the Company s service The Billed Party is the Customer associated with the Authorization Code used to place the call with the following exceptions a inthe case of a calling card or c
77. lity is limited as set forth in paragraph A of this Subsection 2 1 3 Defacement of or damage to Customer premises resulting from the furnishing of services or equipment on such premises or the installation or removal thereof Injury to property or injury or death to persons including claims for payments made under Workers Compensation law or under any plan for employee disability or death benefits arising out of or caused by any act or omission of the Customer or the construction installation maintenance presence use or removal of the Customer s facilities or equipment connected or to be connected to the Company s facilities Any intentional wrongful act of a Company employee when such act is not within the scope of the employee s responsibilities for the Company and or is not authorized by the Company Any representations made by Company employees that do not comport or that are inconsistent with the provisions of this Service Manual Any act or omission in connection with the provision of 911 E911 or similar services Any noncompletion of calls due to network busy conditions Any calls not actually attempted to be completed during any period that service is unavailable Loss or theft of calling cards or Authorization Codes issued for use with the Company s services Any unused portion of the usage balance remaining on a calling card provided to a Customer before or after the expiration date assigned to eac
78. ll calls within the United States in accordance with the terms of the applicable plan as set forth in this Service Manual and applicable tariff The unlimited feature does not apply to other types of calls unless specifically stated in the applicable service s description For example the unlimited feature does not apply to any calls that are indirectly dialed e g Directory Assistance calls and Operator Service Calls Additionally the unlimited feature does not apply to 900 number pay per call and other information service calls Where these calls are provided by IDT they are billed in accordance with the rates terms and conditions of this Service Manual and state tariffs if applicable Unless set forth in this Service Manual and or applicable state tariffs however IDT does not provide the 900 number pay per call and other information service calls For such calls not subject to rates in this Service Manual and or applicable state tariffs IDT does not set the rate IDT acts solely as a conduit for the 900 number pay per call and or other information service provider to bill the consumer 4 13 2 Plan Rates Unlimited Unlimited Additional Additional Fee for Long Long Fee for WorldSaver Distance Distance WorldSaver Everywhere Rates And Unlimited Service International Regional Toll Rates Service Alabama 24 95 Alabama 28 90 2 00 3 95 2 00 3 95 24 95 24 95 2 00 24 95 2 00 24 95 2 00 24 95 2 00 24 95 2 00 24 9
79. ls completed from a payphone will be charged a surcharge of 1 00 per completed call Rates for calls originating in the US to locations outside the US are set forth below For information regarding rates for calls originating outside the US please contact Customer Service 1 888 757 6545 All rates listed are inclusive of applicable taxes fees and surcharges Originating in US to Atlantic Ocean 6 0852 0 Brazil Brasilia Cellular 0 3598 C Cc Cc ha 0 5368 ambodia Cellular 0 5802 0 3809 Cameroon Cell 0 3895 C 0 0585 ambodia Phnom Penh 0 5073 ape Verde Islands 0 4695 0 3446 I Chile Santiago C C C C C C Chi Chi Costa Rica Cellular 0 1536 0 E stonia rea Finland Helsinki rance rance Cell rance Paris rench Antilles rench Guiana rench Polynesia abon Republic Gambia eorgia eorgia Audiotext eorgia Tsiblis German ermany Cellular ermany Cellular D1 ermany Cellular D2 Germany Cellular Eplus ermany Cellular Viag ermany Berlin Germany Dusseldorf ermany Frankfurt Germany Hamburg Ghana hana Cellular hana Accra hana Kumasi hana Tema ibraltar reece reece Cellular reece Athens reece Athens Special Services Greenland renada uadeloupe uadeloupe Guadeloupe Cell Guam uatemala uatemala Cellular uatemala Guatemala City uatemala Guatemala City Cellular Guinea uinea Bissau uyana uyana Audiotex
80. m resless asp 6 If this link is not in working order or you do not have access to the internet please contact IDT Legal Department at Carl Billek idt net state the information you are looking for and a copy of the material requested will be mailed to you 4 9 2 Rates Rates for IDT Connect are per minute per participant and may vary by access method and location and service plan All calls are billed to the host of the call The conference for each participant continues from when the participant accesses the conference call until he she has disconnected All calls are rounded up to the next full minute Rates for each IDT Connect service and service plan are located at the web page listed in 4 9 1 for each service International access rates are located at the following web page http www idtconnect com rates int aspx Applicable taxes and surcharges required and or permitted to be imposed on the rates listed in this section shall be applied as separate line items on a Customer s bill 4 10 ATS Prepaid Calling Service 4 10 1 Description of Service IDT provides the prepaid telecommunications services associated with telephones sold by the American Telecom Services Coropration ATSC that are equipped to receive the Service IDT neither sells nor provides the telephones through which this service is provided IDT makes no representations or warranties regarding the telephone equipment used to provide this service All questions rega
81. matic withdrawal from a checking account shall not be billed a Paper Billing Charge and shall receive a credit of 51 00 per month 2 9 Assignment or Transfer All services provided under this Service Manual are directly or indirectly controlled by Company and the Customer may not transfer or assign the use of service or facilities without the express written consent of the Company Such transfer or assignment shall only apply where there is no interruption of the use or location of the service or facilities Prior written permission from the Company is required before any assignment or transfer All regulations and all conditions of service contained in this Service Manual shall apply to all such permitted assignees or transferees 2 10 Use of Recording Devices Customers who use recording devices do so at their own risk A Customer may only use a recording device if the Customer complies with the requirements of this section and only if the Customer is able to connect or disconnect the recording device or turn the recording device on or off at will 2 10 1 A customer may record a conversation if the Customer obtains written or verbal consent to the recording of all parties to the conversation prior to or at the beginning of the conversation 2 10 2A distinctive recorder tone must be repeated at intervals of approximately fifteen 15 seconds to alert all parties to the conversation that a recording device is being used 2 10 3 The requ
82. mber This charge applies regardless of billing method including but not limited to billing to a Calling Card Commercial Credit Card Collect by deposit of coins in Pay Telephones or to a Third Party Charges do not apply unless the specified party or an acceptable substitute is available 4 12 14 Operator Service Rates The rates specified below apply for intrastate and interstate Operator Services Intrastate Operator Service rates and terms may vary by state and are provided below for informational purposes only Consumers should contact applicable state tariffs for rates and terms in effect Usage charges for local operator assisted calls are those usage charges that would normally apply to the calling party s service In addition to usage charges an operator assistance charge applies to each call 5 00 4 12 15 Miscellaneous Services Where available IDT offers Miscellaneous Services with its IDT America Unlimited Choice and Additional Line plans As set forth above certain miscellaneous services may be ordered or requested by the subscriber for an additional fee Unless otherwise noted rates are non recurring Not all services are available in all states and not all services are priced the same in all states The information and rates set forth below are for informational purposes only consumers should contact applicable state tariffs for rates in effect Service Connection When a subscriber requests initial connection or es
83. mited direct dialed intraLATA i e regional toll calls instead of the per minute rate Direct dialed interstate toll calls as set forth in the Interstate Rates section of this Customer Service Manual below Customer has the option to pay an additional 3 95 per line per month to receive a reduced rate of 0 05 for all direct dialed interstate toll calls An optional calling card with an intrastate per minute rate set forth in applicable state tariffs and an intrastate rate as set forth in the Interstate Rates section of this Customer Service Manual below Calls made using the optional calling card are not included within the unlimited feature of this plan Calling Features may be purchased on an a la carte basis where available In order to subscribe to this plan the subscriber must have one or more lines subscribed to IDT s America Unlimited or America Choice plans In the event the subscriber cancels their America Unlimited or America Choice plan s so that the only remaining IDT local service plan is their Additional Line plan the Additional Line plan will automatically be changed to the plan type that was cancelled and billed accordingly If a subscriber has one or more America Unlimited and America Choice plans and cancels those America Unlimited and America Choice plans simultaneously the Additional Line plan will be changed to an America Unlimited plan
84. mmotions strikes lockouts work stoppages or other labor difficulties criminal actions taken against the Company unavailability failure or malfunction of equipment or facilities provided by the Customer or third parties and any law order regulation or other action of any governing authority or agency thereof Any unlawful or unauthorized use of the Company s facilities and services Libel slander invasion of privacy or infringement of patents trade secrets or copyrights unauthorized use of any trademark trade name or service mark unfair competition or interference with or misappropriation or violation of contract proprietary or creative right arising from or in connection with the transmission of communications by means of Company provided facilities or services or by means of the combination of Company provided facilities or services with Customer provided facilities or services Breach in the privacy or security of communications transmitted over the Company s facilities 10 11 12 13 14 15 Changes in any of the facilities operations or procedures of the Company that render any equipment facilities or services provided by the Customer obsolete or require modification or alteration of such equipment facilities or services or otherwise affect their use or performance except where reasonable notice is required by the Company and is not provided to the Customer in which event the Company s liabi
85. ng distance and are charged to the terminating line Third Party Billed This charge applies when the calling party dials O NPA NXX XXXX and asks the operator to bill the call to any line Calls can be local regional or long distance and originate from any line and terminate to any line Customer Dialed Calling Credit Card Call This charge applies in addition to usage charges for station to station calls billed to an authorized Calling Card or Commercial Credit Card The Customer must dial the destination telephone number where the capability exists for the Customer to do so A separate rate applies in the event operator assistance is requested for entering the Customer s card number for billing purposes Operator Dialed Calling Credit Card Call This charge applies in addition to usage charges for station to station calls billed to an authorized telephone Calling Card or Commercial Credit Card and the operator dials the destination telephone number at the request of the Customer Operator Station These charges apply in addition to usage charges for non Person to Person calls placed using the assistance of a Company operator and billed Collect to a Third Party by deposit of coins in Pay Telephones or via some method other than a Calling Card or Commercial Credit Card Person to Person This charge applies in addition to usage charges for calls placed with the assistance of a Company operator to a particular party at the destination nu
86. ny loss damage or destruction of any property including environmental contamination whether owned by the Customer or by any other party caused or claimed to have been caused directly or indirectly by the installation operation failure to operate maintenance presence condition location use or removal of any equipment or facilities or the service The Company assumes no responsibility for the availability or performance of any cable or satellite systems or related facilities under the control of other entities or for other facilities provided by other entities used for service to the Customer even if the Company has acted as the Customer s agent in arranging for such facilities or services Such facilities are provided subject to such degree of protection or nonpreemptibility as may be provided by the other entities Any claim of whatever nature against the Company shall be deemed conclusively to have been waived unless presented in writing to the Company within thirty 30 days after the date of the occurrence that gave rise to the claim l THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE EXCEPT THOSE EXPRESSLY SET FORTH HEREIN 2 1 4 Claims The Company shall be indemnified and saved harmless by the Customer from and against all loss liability damage and expense inclu
87. o but 1 10 Day not including 3 hours 3 hours up to but not 1 5 Day including 6 hours 6 hours up to but 2 5 Day including 9 hours 9 hours up to but not 3 5 Day including 12 hours 12 hours up to but not 4 5 Day including 15 hours 2 1 6 4 15 hours up to but not One Day including 24 hours E Continuous Interruption Over 24 Hours and Less Than 72 Hours Interruptions over 24 hours and less than 72 hours will be credited 1 5 day for each 3 hour period or fraction thereof that occurs following the expiration of the initial 24 hour period No more than one full day s credit will be allowed for any period of 24 hours F Interruptions Over 72 Hours Interruptions over 72 hours will be credited 2 days for each full 24 hour period that occurs following the expiration of the initial 72 hour period No more than 30 days credit will be allowed for any one month period Use of Another Means of Communications If the Customer elects to use another means of communications during the period of interruption the Customer must pay the charges for the alternative service used 2 2 Obligations of the Customer 2 2 1 2 2 2 2 2 3 2 2 4 Customer Premises Provisions A The Customer shall provide the personnel power and space required to operate all facilities and associated equipment installed on the premises of the Customer B The Customer shall be responsible for providing Company personnel access to premises of the Cu
88. o monthly Fee All Presubscribed Calling Plans have no Monthly Minimum Usage amounts unless otherwise noted tDenotes 10 00 Monthly Minimum Usage Amount If 510 00 in usage charges are not made during a billing cycle a 3 95 fee shall apply during that billing cycle FAvailable only for Multi Location Businesses tt Denotes 510 Monthly Minimum Usage Amount ttt Denotes 15 Monthly Minimum Usage Amount vvAvailable only for Business Customers with 5 000 00 monthly usage Domestic calls for all Presubscribed Long Distance Service Plans are billed in thirty second increments rounded up to the nearest increment unless otherwise noted International calls for all Presubscribed Long Distance Service Plans are billed in thirty second increments rounded up to the nearest increment unless otherwise noted SDenotes billing in one minute increments Denotes the following special wireline rates Israel 50 059 per minute Italy and Vatican City 50 069 per minute Rates to wireless cellular phones in Israel and Italy are as set forth in the Worldsaver column on the following pages uDenotes the following special wireline rates Israel 0 11 Italy and Vatican City 50 069 per minute Rates to wireless cellular phones in Israel and Italy are as set forth in the Worldsaver column on the following pages YDenotes the following special wireline rates to certain Latin American countries rather than the rates listed in the Worldsaver column on
89. omer Service before making your purchase Fees Some IDT Rechargeable Calling Cards may have fees Before purchasing a Rechargeable Calling Card read the rate information contained at the above link and determine what fees if any apply to your Rechargeable Calling Card If you are not sure what if any fees apply contact IDT Customer Service before making your purchase do not have Connection Fees Expiration Policy IDT Rechargeable Calling Cards have an Expiration Policy The Expiration Policy may vary according to the card Before purchasing a Rechargeable Calling Card read the rate information contained at the above link and determine what is the Expiration Policy If you are not sure of the Expiration Policy for a particular Rechargeable Calling Card contact IDT Customer Service before making your purchase Rounding Policy IDT Rechargeable Calling Cards have a Rounding Policy Before purchasing a Prepaid Calling Card read the rate information contained at the above link and determine what is the Rounding Policy If you are not sure of the Rounding Policy for a particular Rechargeable Calling Card contact IDT Customer Service before making your purchase 4 If this link is not in working order or you do not have access to the internet please contact IDT Legal Department at Carl Billek idt net state the information you are looking for and a copy of the material requested will be mailed to you 5 If this link is not in workin
90. omestic interstate direct dialed calls are billed in thirty second increments and international direct dialed calls are billed in sixty second increments All calls made using an optional calling card provided under this Plan are billed in sixty second increments For information on the application of Taxes and other Charges including but not limited to the Subscriber Line Charge Local Number Portability Charge the Universal Service Fund and the National Carrier Charge to the IDT America Unlimited Plan please see Section 2 8 of this Customer Service Manual Basic International rates for the IDT America Unlimited Plan are set forth in Section 4 1 2 of this Customer Service Manual For an additional 2 00 per month IDT America Unlimited Plan subscribers may receive the International rates set forth in the Worldsaver table set forth in Section 4 1 2 of this Customer Service Manual For an additional 3 95 per month IDT America Unlimited Plan subscribers may receive the International rates set forth in the Worldsaver Everywhere table set forth in Section 4 1 2 of this Customer Service Manual 17 UNE Zones 1 2 and 3 correspond to UNE Zones R S and U 18 UNE Zones 1 2 and 3 correspond to UNE Zones S U and R 4 12 3 IDT America Choice Service Plan IDT America Choice Service Plan includes the following 1 2 Local Line and unlimited direct dialed Local Exchange calling Direct dialed intraLATA i e regional and interLAT
91. on on the application of Taxes and other Charges including but not limited to the Universal Service Fund and the National Carrier Charge to the plans under this section please see Section 2 8 of this Customer Service Manual All International calls are billed in sixty second increments International calls are not part of the unlimited feature of these plans Both the Unlimited Long Distance an Unlimited Regional Toll and the Unlimited Long Distance Only plans come with IDT s Basic International plan International rates for the Basic plan are set forth in Section 4 1 2 of this Customer Service Manual Subscribers to the Unlimited Long Distance an Unlimited Regional Toll and the Unlimited Long Distance Only plans may subscribe to IDT s Worldsaver plan for an additional 2 00 monthly recurring charge International rates for the Worldsaver plan are set forth in Section 4 1 2 of this Customer Service Manual Subscribers to the Unlimited Long Distance an Unlimited Regional Toll and the Unlimited Long Distance Only plans may subscribe to IDT s Worldsaver Everywhere plan for an additional 3 95 monthly recurring charge International rates for the Worldsaver Everywhere plan are set forth in Section 4 1 2 of this Customer Service Manual The plans in this section cannot be combined with IDT s America Unlimited Choice or Additional Line plans Subscribers to the Unlimited Long Distance Only plan may choose to receive pay as you go regional toll ser
92. one that a particular consumer is located within These UNE zones or similarly named designation are on file with the applicable state public utility commission by the ILEC Accordingly IDT may charge different rates for the same service plan depending on which ILEC s UNE zone its consumer is located within Where IDT offers the same plan at different rates depending on the UNE zone it shall so designate the distinction IDT concurs in the UNE zones of the ILEC presently on file with the applicable state public utility commissions and in any subsequent modifications The unlimited feature of IDT s America Unlimited America Choice and Additional Line Service Plans pertains only to direct dialed local exchange calls and where applicable interexchange toll calls within the United States in accordance with the terms of the applicable plan as set forth in this Service Manual and applicable tariff The unlimited feature does not apply to other types of calls unless specifically stated in the applicable service s description For example the unlimited feature does not apply to any calls that are indirectly dialed e g Directory Assistance calls and Operator Service Calls Additionally the unlimited feature does not apply to 900 number pay per call and other information service calls Where these calls are provided by IDT they are billed in accordance with the rates terms and conditions of this Service Manual and state tariffs if applicable Unless
93. pia Cellular Faeroe Islands Falkland Islands Fiji Islands Fiji Islands Cellular Finland Finland Cellular France France Cellular French Antilles French Guiana French Polynesia Gabon Republic Gabon Republic Cellular Gambia Georgia Georgia Cellular Germany Germany Cellular Ghana Ghana Cellular Gibraltar Gibraltar Cellular Gilbert Island Greece Premier Ultrasaver World Saver Econosave 0 635 0 374 0 286 0 286 0 185 0 132 0 080 0 089 0 493 0 478 0 359 0 359 1 500 0 608 1 300 0 580 0 800 0 768 0 712 0 712 EA 0800 076079 o 0589 oss 04 049 od od od os aed 18 169 169 1 0480 038 os o0 1 06 oso 051 osi TAO BR 047 047 06706 osa os o 0838 095 02 029 1 osd osef 0s osa International Rate Table Greece Cellular Greenland Greenland Cellular Grenada Guadeloupe Guantanamo Bay Guatemala Guatemala Cellular Guinea Guinea Bissau Guinea Bissau Cellular Guyana Guyana Cellular Haiti Haiti Cellular Honduras Honduras Cellular Hong Kong Hong Kong Cellular Hungary Hungary Cellular Iceland Iceland Cellular India India Cellular Indian Ocean Indonesia Indonesia Cellular Tran Tran Cellular Iraq Ireland Ireland Cellular Israel Israel Cellular Italy Italy Cellular Ivory Coast Ivory Coast Cellular Jamaica Jamaica Cellular Japan Japan Cellular Jordan Premier Ultrasaver World Saver Econosave 0 576 0 478
94. public Cellular Cook Islands Cook Islands Cellular Costa Rica Costa Rica Cellular Croatia Croatia Cellular Cuba Cyprus Cyprus Cellular Czech Republic Premier Ultrasaver World Saver Econosave 1 047 0 395 0 250 0 250 1 047 0 395 0 388 0 388 0 765 0 349 0 300 0 300 0 265 0 249 0 200 0 200 EA 0488 042 E a A E T 0460 083 02 02 oss 049 037 sm os 04d 0s 02 105790419 02 022 1 osa 049 089 089 075 07s ose ose O O O asa 07o oso 0608 1868 178 1179 179 1 1 588 1 332 1 332 1 332 os os 059 cs 0824 os 086 osa 0 089 0 079 0059 005 A oo ooff 0506 0488 04 04 0529 oas 02 0289 gag os 0 68 ogag Ee e 1608 rare 1800 1608 076 07 MINO III ES IONES IONES C osa 0280 0260 0260 ogag oz ong of 0 200 0 190 0 131 0 131 0 200 0 190 0 131 0 131 0 380 0 295 0 180 0 180 ESA 036 09 os A T ose os 047 omj osa of omg 07 aa anal 8881888 gt aa 189 a ag 044 025 o 0 om os o 0 0968 os 02 02 os 065 040 04 1 ore 07nd 14 ong ong 086 0249 oaj ore 086 02 omy 0688087 09 ot International Rate Table Czech Republic Cellular Denmark Denmark Cellular Diego Garcia Djibouti Djibouti Republic Cellular Dominica Dominican Republic Dominican Republic Cellular Ecuador Ecuador Cellular Egypt Egypt Cellular El Salvador El Salvador Cellular Equatorial Guinea Eritrea Estonia Estonia Cellular Ethiopia Ethio
95. r Authorization Code and then to enter the terminating telephone number The Company s processor tracks the call duration on a real time basis to determine the cost consumed The total consumed cost for each call which includes the applicable taxes is deducted from the remaining balance on the Customer s Card All calls must be charged against a card that has a sufficient balance These cards are not rechargeable and all calls will be interrupted when the balance on the cards reaches zero Prepaid Calling Card calls are billed in full minute increments unless otherwise noted Prepaid Calling Cards are billed at the same rates twenty four 24 hours a day 365 days a year Cardholders may make multiple Prepaid Calling Card calls by depressing the pound button and entering in the new telephone number Certain calls may not be completed using the Company s Rechargeable Calling Card service These include operator services busy line verification service interruption service calls requiring time and charges air to ground calls marine satellite calls and calls placed via dialing a 700 or 900 number A credit allowance for Rechargeable Calling Card Service is applicable to calls that are interrupted due to poor transmission one way transmission or involuntary disconnection of a call To receive proper credit the Customer must notify the Customer must notify the Company at the designated toll free customer service number printed on the car
96. r are not accepting blocked calls They will be instructed to hang up unblock their number and dial again if they wish to reach you A customer will hear a confirmation announcement whenever the Customer activate or deactivate the Anonymous Call Rejection feature Call Block Provides ability to block up to a certain number of calls telephone numbers from reaching the subscriber Call Forwarding Variable Call Forwarding Variable allows the Customer to choose to reroute incoming calls to another specified telephone number The Customer must activate and deactivate this feature Call Return Call return stores the number of the most recent incoming call including unanswered calls to a Customer s number This allows a Customer to dial back any missed or unanswered telephone calls Call Trace allows Customers to key in a code that alerts the network to trace the last call received The traced telephone number is automatically sent to the company for storage for a limited amount of time and is retrievable by legally constituted authorities upon proper request by them By contacting the company the Customer can use this application to combat nuisance calls This service may be ordered on a Monthly or per trace basis Call Waiting Call Waiting provides a tone signal to indicate to a Customer already engaged in a telephone call that a second caller is attempting to dial in It will also permit the Customer to place the first call on hold answer
97. rdholder through the platform The platform validates the cardholder s PIN determines whether sufficient time or value remains on the card and if so completes the call to the called telephone number dialed by the cardholder The cardholder is verbally informed of the available balance of the Global Access Card account Calls are real time rated during call progression Global Access Cards are billed in full minute increments Global Access Cards are billed at the same rates twenty four 24 hours a day 365 days a year The total price of each call including applicable taxes is calculated based on the value of card purchased as described in Section 4 11 2 and is deducted from the available account balance associated with each Global Access Card The cardholder receives a warning in accordance with the rate per call destination one minute before the balance reaches zero Calls in progress will be terminated when there is an insufficient balance to continue the call Certain calls may not be completed using the Company s Global Access Card service These include operator services busy line verification service interruption service calls requiring time and charges air to ground calls marine satellite calls and calls placed via dialing a 700 or 900 number A credit allowance for Global Access Card Service is applicable to calls that are interrupted due to poor transmission one way transmission or involuntary disconnection of a call To r
98. rding the telephone equipment should be directed to ATSC The ATS Prepaid Calling Service permits owners of an equipped ATSC telephone to purchase prepaid telecommunications services from IDT at the rates and in the manner set forth below IDT does not recommend the use of this product for local exchange calling or other types of calls wherein the customer pays a flat rate to its presubscribed carrier for unlimited calls IDT recommends that at a minimum the user of this product retain a local service provider for access to local emergency services directory assistance and other services that may not be offered through this Service or which may be offered by a local exchange carrier at a more economic rate Upon the purchase of an ATSC telephone that is equipped to receive the Service the purchaser will be given the opportunity to receive up to 100 free domestic continental US minutes The minutes must be used within ninety 90 days Directions on how to activate the free minutes and to set up the Service are detailed below Payment Instructions Activating the free service Setup instructions for promotional prepaid residential long distance service Step 1 Plug telephone into wall jack and charge handset for 24 hours Step 2 Press the Talk button for dial tone and then press the LDS button for immediate connection to service platform Step 3 Provide the customer service representative or automated system with activation
99. redit card call the Billed Party is the holder of the calling card or credit card used by the User and b in the case of a collect or third Party call the Billed Party is the person responsible for the local telephone service at the telephone number that agrees to accept charges for the call Casual Caller e New or allocated customers who have not yet contacted IDT to select a calling plan Any person who uses IDT s service to make 1 calls who does not have a current account with IDT including the following Any person located in an equal access area that voluntarily terminated his IDT account but does not contact his local exchange carrier to select a new carrier and continues to make calls over IDT s network Such person will be classified as a Casual Caller and will be charged Casual Calling Rates not the rates previously agreed upon Casual Calling Rates will be triggered upon notification to IDT of the Customer s intent to terminate the IDT account Any person who has had his account terminated in accordance with Sections 2 2 6 or 2 5 1 of IDT s Service Manual but who continues to make calls over the carrier s network Specifically any person who has had his account terminated in accordance with Section 2 2 6 or 2 5 1 of IDT s Service Manual who fails to contact his local exchange carrier to establish new service might have the ability to make calls over IDT s network Such person however will be classified as a Casual
100. repaid Calling Card contact IDT Customer Service before making your purchase Rounding Policy IDT Prepaid Calling Cards have a Rounding Policy The Rounding Policy varies according to the card Before purchasing a Prepaid Calling Card read the card its packaging and accompanying poster to determine the Rounding Policy If you are not sure of the Rounding Policy for a particular Prepaid Calling Card contact IDT Customer Service before making your purchase 1 If this link is not in working order or you do not have access to the internet please contact IDT Legal Department at Carl Billek idt net state the information you are looking for and a copy of the material requested will be mailed to you 4 4 Rechargeable Calling Card 4 4 1 Description of Service IDT s Rechargeable Calling Card is a prepaid telephone service that allows Customers to obtain a predetermined amount of access to the Company s telephone services The card is a dollar based service meaning that there is a fixed amount of dollars i e 525 5100 or 5250 available to the Customer who purchases a card A Customer may purchase a Rechargeable Calling Card with a credit card in which the Customer has the option of choosing to allow for the automatic recharge of the Rechargeable Calling Card When automatic recharging is selected the Rechargeable Calling Card will be recharged at a balance predesignated by the Customer A Customer may also purchase Rechargeable Call
101. resubscribed telephone number Travel Card Plans and applicable rates are listed below Plan International Rate CC1 See International Table Basic column CC2 See International Table Premier column CC3 See International Table Ultrasaver column CC4 See International Table Basic column CC5 See International Table Worldsaver column Interstate and International Travel Card rates mirror the rates of the subscriber s Service Plan as set forth in Section 4 1 2 however all calls made using an IDT Travel Card are billed in sixty second increments A per call surcharge of 51 00 will apply to all Travel Card calls originating from a payphone Applicable taxes and surcharges required and or permitted to be imposed on the rates listed in this section may be applied as separate line items on a Customer s IDT Presubscribed Long Distance Service bill 4 3 Prepaid Calling Card 4 3 1 Description of Service This service permits the use of Company s Prepaid Calling Cards for placing interstate and or international telephone calls Customers may purchase Prepaid Calling Cards at a variety of retail outlets or through other distribution channels These cards are available in various denominations and are non refundable unless defective Prepaid Calling Cards are accessed using a local exchange telephone number or toll free telephone number printed on the card The cardholder is prompted by an automated voice response system to enter his he
102. rnational Table Basic column ttt 0 048 See International Table Worldsaver Everywhere column tt 0 048 See International Table Basic column tt 0 048 See International Table Worldsaver column ttt 0 048 See International Table Worldsaver column 0 048 See International Table Basic column 0 048 See International Table Worldsaver column n 0 05 See International Table Basic column n 0 05 See International Table Worldsaver column tt 0 039 See International Table Basic column ttt 0 039 See International Table Basic column tt 0 039 See International Table Worldsaver column ttt 0 039 See International Table Worldsaver column ttt 0 039 See International Table Worldsaver Everywhere column 0 039 See International Table Basic column 0 039 See International Table Worldsaver column 0 039 See International Table Worldsaver Everywhere column Plan Names written in bold are available to new subscribers All other plans are listed for historical purposes only Listed rate applies Mon Fri between 8 PM to 8 AM and Fri 8 PM Mon 8AM all other times 0 05 Listed rate applies Mon Fri between 8 PM to 8 AM and Fri 8 PM Mon 8AM all other times 0 059 Denotes 0 05 per minute to Canada All Presubsubscribed Long Distance Service Plans are subject to a 4 95 monthly fee unless otherwise noted Denotes a 6 95 monthly fee ADenotes 8 95 monthly fee Denotes 12 95 monthly fee aDenotes n
103. ry when a Customer voluntarily terminates his IDT account but does not select a new carrier and continues to make calls over IDT s network or when the Customer has had his account terminated in accordance with the terms of the Service Manual but who continues to make calls over the carrier s network Calls are billed in thirty 30 second increments with the final increment rounded up to the nearest increment Rates listed apply twenty four hours per day seven days per week Rates Interstate Rate International Rate 1 50 See International Table Basic Column Applicable taxes and surcharges required and or permitted to be imposed on the rates listed in this Section may be applied as separate line items on a Casual Caller bill 4 16 4 8 1 Description of Service Reserved for Future Use 4 8 2 Rates Reserved for Future Use 4 9 IDT Connect Business Conferencing 4 9 1 Terms and Conditions Terms and Conditions for IDT Connect are contained in a separate document which is located at http www idtconnect com Terms 200f Service paf 4 9 1 A Access Modes 4 9 1 A 1 Reservationless Calling A product description for this service is located at http www idtconnect com resless asp 4 9 1 A 2 Operator Assisted Event Conferencing A product description for this service is located at http www idtconnect com resless asp 4 9 1 A 3 Data Conferencing s located at A product description for this service http www idtconnect co
104. s Rechargeable Calling Card Service 4 4 1 Description of Service 4 4 2 Rates Inbound 8XX Service Toll Free 4 5 1 Description of Service 4 5 2 Rates Directory Assistance 4 6 1 Description of Service 4 6 2 Rates 4 7 4 8 4 9 4 10 4 12 4 13 4 14 Casual Caller Service 4 7 1 Description of Service 4 7 2 Rates International Callback 4 8 1 Reserved for Future Use 4 8 2 Reserved For Future Use IDT Connect 4 9 1 Description of Service 4 9 2 Rates ATS Prepaid Calling Service 4 10 1 Description of Service 4 10 2 Rates Global Access Card 4 11 1 Description of Service 4 11 2 Rates Bundled Local Exchange Long Distance Service 4 12 1 IDT America Unlimited Service Plan 4 12 2 IDT America Unlimited Rate Chart 4 12 3 IDT America Choice Service Plan 4 12 4 IDT America Choice Rate Chart 4 12 5 IDT America Additional Line Service Plan 4 12 6 IDT America Additional Line Rate Chart 4 12 7 Interstate Rates 4 12 8 Intrastate Rates 4 12 9 Calling Features 4 12 10 Calling Features Rates 4 12 11 Directory Assistance 4 12 12 Directory Assistance Rates 4 12 13 Operator Services 4 12 14 Operator Services Rates 4 12 15 Miscellaneous Services 4 12 16 Miscellaneous Services Rates 4 12 17 Payphone Surcharge Unlimited Long Distance Service 4 13 1 Description of Service 4 13 2 Rates IDT Passport 4 14 1 Description of Service 4 14 2 Rates MISCELLANEOUS CHARGES 5 1 Uncollected Payment Charge 5 2 Late Fee PROM
105. st be made in writing and shall be subject to a 55 00 per line charge as well For subscribers with access to 900 number pay per call and other information service calls IDT may temporarily block access if IDT suspects fraud and or when fraud has been determined by IDT or an applicable adjudicatory body For the purpose of this section suspected fraudulent activity shall be found whenever 5200 00 or more of 900 number pay per call and or other information service calls is incurred within one billing period Additionally fraudulent activity shall be found whenever payment for 5100 00 or more of 900 number pay per call and other information service calls is overdue regardless of whether the subscriber has disputed charges for the service s IDT reserves the right to permanently deny a subscriber access to 900 number pay per call and other information service calls once the subscriber has engaged in fraudulent activity Additional information about 900 number pay per call and other information service calls can be found at http www fcc gov cgb consumerfacts 900Fact html 4 12 1 IDT America Unlimited IDT America Unlimited Service Plan includes the following 1 2 Local Line and unlimited direct dialed Local Exchange calling Unlimited direct dialed Toll Calling within the subscriber s state and throughout the US Custom Calling Features Package Caller ID Speed Dial 8 Three Way Calling Call Waiting with Name and Anonymous
106. stomer at any reasonable hour for the purpose of testing the facilities or equipment of the Company C The Customer must pay for the loss through theft of Company equipment installed at Customer s premises Liability of the Customer The Customer will be liable for damages to the facilities of the Company caused by negligence or willful acts of Customer s officers employees agents or contractors Customer Equipment The Customer shall ensure that the equipment and or system is properly interfaced with Company s facilities or services that the signals emitted into Company s network are of the proper mode bandwidth power and signal level for the intended use of the subscriber and in compliance with the criteria set forth in this Service Manual and that the signals do not damage equipment injure personnel or degrade service to other Customers If the Federal Communications Commission or some other appropriate certifying body certifies terminal equipment as being technically acceptable for direct electrical connection with interstate communications service Company will permit such equipment to be connected with its channels without the use of protective interface devices If the Customer fails to maintain the equipment and or the system properly with resulting imminent harm to Company equipment personnel or quality of service to other Customers IDT America may upon written notice require the use of protective equipment at t
107. t uyana Georgetown aiti 0 0758 0 2791 0 2376 0 2972 Haiti Audiotext 0 4565 Ireland Cell 50 3041 Ireland Dublin 0 0629 Israel Cellular 0 1994 Israel Cellular Special 0 1986 Macao 0 2099 Malawi Cellular 80 1682 Malaysia 0o0887 Maldives ____ 04636 Mali ES Matta o2t07 M M M M M M M M M Mexico Cit 0 M M M M M M Malaw ala ald ali alta aur aur exic icro ona i Cellular sia ives itania 0 4214 nesia co olia serrat cco Netherlands 0 0609 e P akistan Lahore P P Panama Cellular P P P P akistan Karachi Region Palestine araguay Asuncion Paraguay Urban 0 2828 Poland oland Cellular oland Warsaw Portugal Portugal Cellular ortugal Lisbon ortugal Madeira Islands Portugal Porto 0 0822 SO ERA atar atar Cellular Reunion Island omania omania Cellular omania Bucharest ussia Cellular ussia Overla ussia Moscow ussia Moscow Suburb ussia Outer St Petersburg ussia Rostovdon ussia St Petersburg 0 0689 0 2699 0 2699 Serbia Yugoslavia Belgrade 0 2030 la aiwan Cellular 0 2526 aiwan Taipei 0 0730 0 Togo Trinidad OffNet_______ J Trinidad Special Services S Ukraine Kiev nited Kingdom United Kingdom Cellular United Kingdom London Uruguay Uruguay ruguay Montevideo enezuela enezuela Cellular enezuela Caracas 0 U
108. tablishment of telephone service Primary Line and or a second or additional line when the second or additional line is ordered simultaneously with the initial connection for service Secondary Line Rates for this Service vary depending on whether IDT was required to make a home visit to install the Service Migration Transfer of existing service from one local service provider to another Move Order There are two types of Move Orders Outside Move Moving service from one location to another requiring a continuation of service at the new location and Inside Move Moving service to a different premise within the same address such as a move to a different apartment Transfer of Calls Interception and referral of incoming calls to any telephone number Change of Telephone Numbers When a subscriber retains service at the same location but changes his telephone number Feature Add When a subscriber customer requests a change adding or removing a feature Delete a Feature When a subscriber requests deletes of a presently received calling feature Rates for this Service will vary depending on whether the feature requested to be deleted is included in the caller s service package or not Move Plan When a subscriber switches from one IDT Unlimited plan i e Unlimited Choice or Additional Line to another Rates for this Service will vary depending on the original plan and new plan Disconnect Line When a subscriber r
109. tariffs for rates in effect 4 12 12 Directory Assistance Rates Directory Assistance Directory Assistance Call Completion DACC Intrastate 0 95 per call 0 30 per completed call Interstate 0 95 per call 0 30 per completed call 4 12 13 Operator Services Operator Services The Company s operator services available to presubscribed Customers are accessible on a twenty four 24 hour per day seven 7 days per week basis In addition to the per call service charge usage rates apply The types of calls handled are as follows Busy Line Verification and Interrupt Service Upon request of a calling party the Company will verify a busy condition on a designated local service line The operator will determine if the line is clear or in use and report to the calling party At the request of the Customer the operator will interrupt the call on the busy line Busy Line Interruption is only permitted in cases where the calling party indicates an emergency exists and requests interruption Verification and emergency interrupt service is offered where facilities permit The Customer shall identify and save the Company harmless against all claims that may arise from either party to the interrupted call or any person Collect This charge applies when a calling party dials O NPA NXX XXXX from any originating line and asks the operator to place a collect call to a terminating line Collect calls can be local regional or lo
110. the Company may take whatever additional action is deemed necessary including the suspension of service to protect its facilities and personnel from harm The Company will upon request 24 hours in advance provide Customer with a statement of technical parameters that the Customer s equipment must meet 2 5 Payment Arrangements 2 5 1 Payment for Service A The Customer is responsible for payment of all charges for facilities and services furnished by the Company Bills are due and payable upon receipt If the Customer s net bill is not paid payment received by the Company within twenty one 21 days after the invoice date listed on the bill it shall become a delinquent bill and will be subject to late payment fees as stated in Section 5 of this Service Manual If the Company initiates legal proceedings to collect any amount due hereunder and the Company substantially prevails in such proceedings then the defendant Customer shall pay the reasonable attorneys fees and costs of the Company in prosecuting such proceedings and appeals therefrom Where a new Customer has filed for bankruptcy IDT reserves its right at its sole discretion to require a Customer to make an advance payment before services and facilities are furnished If the Customer is receiving service and subsequently declares bankruptcy IDT reserves its right at its sole discretion to require a Customer to make an advance payment as a condition for future service
111. the control of the Company during any period in which the Company is not given full and free access to its facilities and equipment for the purposes of investigating and correcting interruptions during any period in which the Customer continues to use the service on an impaired basis during any period when the Customer has released service to the Company for maintenance purposes or for implementation of a Customer order for a change in service arrangements that occurs or continues due to the Customer s failure to authorize replacement of any element of special construction and that was not reported to the Company within thirty 30 days of the date that service was affected 2 1 6 3 Application of Credits for Interruptions of Service A C Credits for interruptions of service for which charges are specified on the basis of per minute of use or on the usage of a fraction of a minute shall in no event exceed an amount equal to the initial period charge provided for under this Service Manual For calculating credit allowances every month is considered to have thirty 30 days A credit allowance will be given for interruptions of service of 15 minutes or more Two or more interruptions of 15 minutes or more during any one 24 hour period shall be considered as one interruption Interruptions of 24 Hours or Less Length of Interruption Period Interruption To Be Credited Less than 15 minutes None 15 minutes up t
112. ties and personnel and the services furnished to other Customers by the Company from potentially harmful effects the signals applied to the Company s service shall be such as not to cause damage to the facilities of the Company Any special interface equipment necessary to achieve the compatibility between facilities of the Company and the channels or facilities of others shall be provided at the Customer s expense 2 4 2 Inspections A The Company may upon notification to the Customer at a reasonable time make such tests and inspections as may be necessary to determine that the requirements of this Service Manual are being complied with in the installation operation and maintenance of Customer provided equipment and in the wiring of the connection of Customer channels to Company owned facilities and may without liability temporarily suspend service while making such tests and inspections and thereafter until any violations of such requirements are corrected If the protective requirements in connection with Customer provided equipment are not being complied with the Company may take such action as necessary to protect its facilities and personnel and will promptly notify the Customer by registered mail in writing of the need for protective action In the event that the Customer fails to advise the Company within 10 days after such notice is received or within the time specified in the notice that corrective action has been taken
113. tional rates set forth in the Worldsaver table set forth in Section 4 1 2 of this Customer Service Manual For an additional 3 95 per month IDT America Choice Plan subscribers may receive the International rates set forth in the Worldsaver Everywhere table set forth in Section 4 1 2 of this Customer Service Manual 4 12 7 Interstate Rates To the degree that per minute rates apply to interstate calls made under the IDT America Unlimited Choice or Additional Line plans the per minute rates for interstate direct dialed toll service are set forth in the following chart Interstate rates for the Additional Line plan is in italics State Interstate Rate Alaska Arizona Arkansas California Verizon Not Available Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii daho Illinois Indiana owa Kansas Kentuck Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island To the degree that per minute rates apply to interstate calls made under the IDT America Unlimited Choice or Additional Line plans domestic interstate calls are billed in thirty second increments and international calls are billed in sixty second increments 4 12 8 Intrastate Rates To the degree that per minute rates apply to intrastate calls made under the
114. to two telephone numbers per Directory Assistance call There are no call allowances for interstate Directory Assistance Service Call allowances and other exemptions may apply for intrastate Directory Assistance Service Consumers should contact applicable state tariffs for policies in effect The rates specified below apply when Customers request company assistance in determining telephone numbers of Customers who are located within or without the state Intrastate Directory Assistance Service rates are provided for informational purposes only Consumers should contact applicable state tariffs for rates in effect Directory Assistance Call Completion Directory Assistance Call Completion DACC is a service that provides customers the option of having their calls automatically completed when they request a telephone listing from the Directory Assistance operator The call may be completed automatically or by the Directory Assistance operator DACC is available where facilities permit There are no call allowances for interstate DACC Call allowances and other exemptions may apply for intrastate DACC Consumers should contact applicable state tariffs for policies in effect The rates specified below apply when Customers request DACC for telephone numbers of Customers who are located within or without the state Intrastate DACC rates and terms may vary by state are provided for informational purposes only Consumers should contact applicable state
115. ts packaging and accompanying poster to determine what Payphone Surcharge applies to your Prepaid Calling Card If you are not sure what Payphone Surcharge applies contact IDT Customer Service before making your purchase Connection Fees Many IDT Prepaid Calling Cards do not have Connection Fees However certain IDT Prepaid Calling Cards deduct a fee for each call s completion This fee may vary according to the card and or location called Before purchasing a Prepaid Calling Card read the card its packaging and accompanying poster to determine whether a Connection Fee applies If you are not sure whether a Connection Fee applies to a particular Prepaid Calling Card or to a particular location contact IDT Customer Service before making your purchase Service Charges IDT Prepaid Calling Cards have Service Charges Service Charges vary according to the card Before purchasing a Prepaid Calling Card read the card its packaging and accompanying poster to determine the Service Charge If you are not sure of the cost of the Service Charge for a particular Prepaid Calling Card contact IDT Customer Service before making your purchase Expiration Policy IDT Prepaid Calling Cards have an Expiration Policy The Expiration Policy varies according to the card Before purchasing a Prepaid Calling Card read the card its packaging and accompanying poster to determine the Expiration Policy If you are not sure of the Expiration Policy for a particular P
116. ubscriber may choose usage based regional service from IDT or the subscriber may choose regional toll service from another provider Both plans come with IDT s Basic International rates Subscribers can pay an additional fee to receive IDT s WorldSaver or WorldSaver Everywhere rates Unless specifically noted otherwise IDT s service is for residential voice service At the Company s sole discretion if it determines that the Customer s use of the service is inconsistent with residential voice applications the Company will assess a 550 00 monthly recurring usage charge to the Customer s account or the account will be disconnected The Customer s use of more than 4 000 minutes per month for non voice applications including but not limited to information provider calls and or Internet access shall cause the usage charge or disconnection to be imposed The Company shall present invoices for recurring charges monthly to the Customer in advance of the month in which service is provided and Recurring Charges shall be due and payable within thirty 30 days after the invoice date When billing is based on customer usage charges will be billed monthly for the preceding billing periods Depending upon billing cycle customer s first invoice may include partial monthly fee in addition to the standard monthly fee billed in advance The unlimited feature of IDT s Unlimited Long Distance Optional Calling Plans pertains only to direct dialed interexchange to
117. vice from IDT or from another carrier If the customer is presubscribed to IDT for regional toll service the per minute rates are set forth in IDT s applicable state tariffs 4 13 2 Interstate and Intrastate Rates 4 13 3 Interstate Rates To the degree that per minute rates apply to interstate calls made under the IDT America Long Distance and Unlimited Long Distance and Regional toll Service the per minute rates for direct dialed toll service are set forth in the following chart Maine E EN Minnesota 220 New Jersey AA South Carolina AA texas O08 Virginia Washington Wyoming 4 14 IDT Passport 4 14 1 Description of Service IDT Passport is a low cost international rate plan For a full description of the plan please go to http www idt net personal intl passport 4 16 1 Rates For monthly fees and rates to individual countries please go to http Awww idt net personal intl passport and click on the link that says Click Here 4 15 IDT International Minutes Package 4 16 1 Description of Service IDT International Minutes Package is a Plan that lets you call 27 different countries at the package rate up to the amount of minutes you ve selected 300 and 500 minute packages are available Any additional minutes to the in Plan countries and any minutes to countries outside the package will be charged at our WorldSaver Everywhere rates Unused plan minutes roll over to the next month The in Pl
118. y methods generally in use for ascertaining answer including hardware answer supervision in which the local telephone company sends a signal to the switch or the software utilizing audio tone detection Timing ends when the called party hangs up Distance Based Charges Where mileage bands appear in a rate table rates for all calls are based upon the airline distance between the originating and terminating points of the call as determined by the vertical and horizontal coordinates associated with the exchange the area code and three digit central office code associated with the originating and terminating telephone numbers If the Customer obtains access to the Company s network by a dedicated access circuit that circuit will be assigned an exchange for rating purposes based upon the Customer s main telephone number at the location where the dedicated access circuit terminates The vertical and horizontal coordinates for each exchange and the airline distance between them will be determined according to the V amp H Coordinate table as used on an industry wide basis and incorporated herein by reference Time Periods for Rate Applicability IDT s rates are available 24 hours a day 7 days a week with time of day restrictions unless otherwise stated Where otherwise stated the following time periods shall apply a Day Rate Period The Day Rate Period is 8 AM to but not including 5 PM Monday through Friday 3 4 b Evening Rate Per

idt america, corp. interstate and international long distance service

Contents

Download Pdf Manuals

Related Search

Related Contents