Home
Service Manual - InfoSight Corporation
Contents
1. Carefully blow any lint or dust off the filter or gently wash it in soap and water Dry the filter thoroughly before reinstalling Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 23 of 39 CLEANING THE INTERNAL DRIVE MECHANISM In some environments with excessive ambient dust limited airflow through the printer and high rates of operation dust and debris may collect in the drive mechanism area of the printer Over time this dust and debris may block the laser beam and or affect the operation of internal sensors and drive rollers CAUTION ALWAYS UNPLUG BOTH THE PRINTER POWER CORD AND ALL COMMUNICATION CABLES BEFORE SERVICING THE DRIVE UNIT The front cleanout plate may be removed to clean the drive mechanism without removing the printer cover Extreme care must be used to avoid damaging laser optics pass through lens optical tag amp notch sensors and other delicate components The pass through lens should be left in place to avoid introducing dust into the laser optics A soft brush or long Q Tip can be used to loosen any debris and a small PC keyboard vacuum with a 90 degree or flexible nose piece can be used to remove the loosened debris The front cleanout plate is secured with two SECURITY TORX screws to prevent unintended opening Laser Beam hits the tag between Front and Middle drive rollers Dust may collect at the extreme left and right hand sides of this area CAUTION ALWAYS REPLACE T
2. erkl ren in alleniniger Verantwortung daB dieses Produkt d clarons sous notre seule responsabilit que le produit declaramos bajo nuestra sola responsabilidad que el producto verklaren onder onze verantwoordelijkheid dat het product dichiariamo sotto nostra unica responsabilit che il prodotto LL1000 to which this declaration relates is in conformity with the following standard s or other normative documents auf das sich diese Erklarung bezieht mit der den folgenden Norm en oder Richtlinie n bereinstimmt auquel se r f re cette d claration est conforme la aux norme s ou au x document s normatif s al que se refiere esta declaraci n es conforme a la s norma s u otro s documento s normativo s waarnaar deze verklaring verwijst aan de volende norm en of richtlijn en beantwoordt a cui si riferisce questa dichiarazione conforme alla e seguente i norma o documento i normativo i EMC Emissions e EN 55022 1998 A1 2000 A2 2003 Class A ITE emissions requirements EU e FCC 47 CFR Part 15 Class A emissions requirements USA EMC Immunity e EN 55024 1998 A1 2001 A2 2003 ITE immunity characteristics 1 2 TEST DATES November 18 22 24 29 30 December 1 8 and 9 2004 Edward S ONeal 2 25 2005 Chillicothe Ohio Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 29 of 39 APPENDIX A LASER SAFETY LASER SAFETY 04 23 03 Section I Introduction to Laser Safety Lasers li
3. 740 642 5001 FAX InfoSight herby declares the equipment specified conforms to the Classification s Directive s and Standard s set forth in this document InfoSight produces laser systems within one of two classes as identified and classified by the CDRH These are Class and Class IV see CDRH 21 CFR J 1040 1 1040 5 End user of the equipment should be familiar with ANSI CDRH and OSHA standards for radiation emitting devices as they apply to them also ANSI 2136 1 1993 We will provide adequate data to the LSO Laser Safety Officer enabling LSO to designate NHZ nominal hazard zone as required pursuant to Class IV 3 4 1 CDRH 21 CFR J 1040 1 1040 5 OSHA Publication 8 1 7 Section Il Chapter 6 Certifications EMC Emissions EN 55022 1994 A1 1995 A2 1997 Class A ITE emissions requirements EU FCC 47 CRF Part 15 Class A emissions requirements USA EMC Immunity EN 50082 2 1995 EMC heavy industrial generic immunity standard Note InfoSight design guidelines are drawn from ANSI and CDRH Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 28 of 39 1 1 1 LL1000 Declaration of Conformity Declaration of conformity Konformitatserklarung D claration de conformit Declaraci n de Confomidad Verklaring de overeenstemming Dichiarazione di conformit We Wir Nous WIJ Noi Infosight Corporation 20700 US Rt 23 Chillicothe Ohio 45601 USA declare under our sole responsibility that the product
4. Laser Safety Appendix A Laser Safety Drawings and Parts Listings PAGE 10 14 15 16 17 18 19 20 21 22 25 23 24 25 26 27 27 28 29 30 31 33 34 39 Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 6 of 39 PRINTER SETUP The LABELASE 1000 Tag Printer requires 100 240 VAC 50 60 Hz 2 4 A Fuse 250V 7A Fast Acting NOTE both sides of the incoming line voltage are fused See the Maintenance section for instructions on replacing fuses The LABELASE 1000 Tag Printer should be positioned so that the power supply cord exits from the back of the machine The LABELASE 1000 Tag Printer should be placed in a temperature controlled environment This marker though designed for industrial use should be treated as any typical computer system and printer Dirty environments will necessitate a more frequent cleaning schedule for internal optics If the printer is housed in a secondary protective enclosure the two exhaust fans located on the bottom of the printer directly underneath the tag feed drive area must not be obstructed Ideally the fans should be exhausted to the environment outside the enclosure with clean amp dry makeup air entering the enclosure toward the back of the printer near the foam element air filter A 12 foot 3 6 meter RS 232 serial communications cable is provided for communicating with your Windows based PC A USB cable is also provided with the optiona
5. Shall have Shall have XE Optics requirement requirement requirement Nominal Hazard Nominal Hazard Lasers Zone analysis Zone analysis Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 31 of 39 Controlled required required Area Shall have Shall have Shall have Shall have Shall have Area Posting No No Should have Shall have Shall have requirement requirement Nominal Hazard Nominal Hazard Zone analysis Zone analysis required required Standard No No No Should have Shall have Operating requirement requirement requirement Procedures Education and No Should have Should have Shall have Shall have Training requirement Authorized No No No Shall have Shall have Personnel requirement requirement requirement Warning Signs No requirement Should have Should have Shall have Shall have and Labels Nominal Hazard Nominal Hazard Zone analysis Zone analysis required required ANSI Z136 1 requires specific control measures for each laser classification and the environment in which they are used The chart above lists some of the requirements that may need to be implemented in a laboratory setting The company Laser Safety Officer or designee should reference the applicable safety regulations for appropriate control measures to implement in the area the marker will be used 1 4 BIOLOGICAL EFFECTS OF LASER IRRADIATION 1 4 1 Eye Injury Because of the high degree of beam collimation
6. The beam path from laser tube to final pass through lens is entirely enclosed in a metal shield with suitable material that will absorb the heat produced by the beam emitting from the CO2 laser Type 4 includes Password Security access The Software requires a supervisor password to change layout of tags or to alter the operating parameters of the marker itself The features and precautions described above are designed with the safety of the user in mind Should you have any questions or suggestions please contact InfoSight directly Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 30 of 39 LASER HAZARD CLASSIFICATIONS The intent of laser hazard classification is to provide clear distinction of the lasers properties and hazards to users so appropriate protective measures can be taken Classification is based on the maximum output available for the intended use Specific labeling requirements indicate that the class of the laser as well as the emission wavelength s and any other applicable precautionary instructions must be included on any signage Laser classification is also used for determining requirements for medical surveillance for those individuals working with and around lasers The Federal United States laser safety standard 21 CFR 1040 10 the ANSI standard ANSI Z136 1 as well as the international standard EN 60825 divide lasers into five distinct hazard categories These classes are based upon the combin
7. The printer will then automatically draw the tag stock into the printer Lob Ma fy WEL Pag opad 10n FEED PRINT Y gt Reminder The marker is not ready for use and will not feed tags until the E STOP button is returned to the OUT position by twisting the red button one quarter turn CLOCKWISE If necessary tag stock can be manually fed into the printer by pressing the FEED button located beside the large red E STOP button NOTE The function of the FEED button on top of the printer has changed with Firmware version 1 03 and later Press amp Release Quickly feed one tag length OUT forward Press amp Hold for 1 Second feed one tag length IN reverse Press amp Hold for longer than 2 Seconds CONTINUOUS REVERSE FEED Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 15 of 39 PRINTING A TAG Note The following assumes the LABELASE 1000 Tag Printer has already been setup with a tag layout There are several ways to print a tag using the LABELASE 1000 A If tag stock is loaded in the machine from the rear payoff reel and properly aligned at the break off exit point 1 Pressing the PRINT button located beside the red E STOP will initiate printing of or more tags depending on operator entered data on the main Producer screen 2 Pressing the F12 key on your PC 3 Placing the mouse pointer over the Begin Print button on your PC and left clicking 4 A print command may be
8. a laser serves as an almost ideal point source of intense light A laser beam of sufficient power can theoretically produce retinal intensities at magnitudes that are greater than conventional light sources and even larger than those produced when directly viewing the sun Eye exposure to a direct beam can cause permanent eye damage including blindness Protective eyewear should always be worn when potential exposure to direct laser beams exist Due to the lens like focusing effect of the human eye it is 100 000 times more vulnerable to injury than the skin Laser safety eyewear should always be available for the wavelengths of lasers in use Eye protective equipment however should be considered the last line of defense against laser beam exposure engineering and administrative controls should be used first Remove all jewelry when working with an open beam to prevent reflection of the beam in unsafe directions When possible use all protective housings interlocks and shields aser Safety Eyewear should always be worn during laser repair alignment or installation or at any time when any laser safety control is not in place 1 4 2 Thermal Injury The most common cause of laser induced tissue damage is thermal in nature where the tissue proteins are denatured due to the temperature rise following absorption of laser energy The thermal damage process resulting in burns is generally associated with lasers operating at exposure ti
9. sent from your host computer to your PC via Extended Protocol B If there is no tag stock feeding in from the back of the machine a single tag inserted in the FRONT slot will be automatically drawn into the printer 5 Ifthe AUTO PRINT SINGLE ITEMS box is checked enabled in the SETUP PRINTER CONFIGURATION menu requires supervisor login then tag printing will begin automatically with no further action or input required 6 If the auto print box is NOT checked then any of the above methods in paragraph A may be used to initiate printing CAUTION DO NOT GRIP THE TAG STOCK BY ITS EDGES WHEN FEEDING INTO THE PRINTER PROTECT YOUR HANDS AND FINGERS FROM THE SHARP EDGES OF THIN METAL TAG STOCK AT ALL TIMES NOTE The SINGLE PRINT feature of the printer requires a minimum tag or tag strip length of three inches 76mm For example a single 3x3 or 3x4 3x6 etc tag may be printed If single printing of a 1x3 25 x 76mm tag is desired a strip of at least 3 tags must be inserted in the front slot Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 16 of 39 LABELASE PRODUCER SOFTWARE LabeLase Producer is an integrated Windows based application for complete control of tag design and printing For complete details please refer to the ONLINE REFERENCE MANUAL supplied with the software or on the web at http www infosight com labelaseproducer htm Features The software has many features desig
10. 3 GalvoStepSize 40 GalvoStartMargz0 69 GalvoEndMarg 0 GalvoHomeDelayz16 GalvoOffset 0 LaserSpeed 50 vical Laser Settings DRAFT mode OFF a Hot Tag Pic Anneal amp PermaLabel MinSpeedz10 MaxSpeedz100 LaserOffTicklez15 Laser 70 5 5 20 LaserDutyCycle 70 S eed NumLasers 1 p Tearoff 5 61 BurnLoc 3 14 RearDriveLoc 0 95 e FrontDriveLocz3 65 Tickle 1 5 1 5 1 5 1 5 Jtetsnpeoistet ta oPrintz Rotational 0 DOratMode 0 eu Factory Settings Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 18 of 39 CYCLE TIME CONSIDERATIONS Tag layout and printer configuration can have a significant influence on cycle time Here are a few techniques that in many cases can significantly speed printing 1 Select DRAFT mode When DRAFT mode is on r 3x2 Adh PL Salvador sample itl stepper and mirror resolution laser speed font sizes adel and barcode and graphic scales are automatically adjusted 2 Increase laser speed move slider bar to LIGHTER It may be necessary to increase Laser Duty Cycle to maintain black white contrast 3 Use ARIAL BLACK font for text to create darker easier to read characters Also try using the BOLD font setting instead of a larger font ARIAL BLACK 10 PT IS FASTER size T 90 ROTATION IS FASTE Design printing to run ACROSS the tag at 90 rotation ii TEIN n 4 right angles to tag feed rather than down the tag at 0 12345678 T rotation printing parallel to tag feed is sl
11. HE FRONT CLEANOUT PLATE BEFORE CONNECTING POWER AND OPERATING THE PRINTER NEVER OPERATE THE PRINTER WITH THE FRONT CLEANOUT PLATE OR THE PASS THROUGH LENS REMOVED Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 24 of 39 FUSE REPLACEMENT The incoming AC line is fused on both legs Before replacing the fuses first determine and fix the cause of the blown fuses CAUTION BE SURE TO REMOVE THE AC POWER CORD BEFORE REMOVING THE FUSE HOLDER OR PERFORMING ANY OTHER TROUBLESHOOTING OR MAINTENANCE To replace the fuses remove the fuse holder on the back of the printer between the power cord input and the on off rocker switch The fuse hold only goes back in one way If it does not fit easily turn it upside down and then insert it gently so that it snaps in place PRA eee em s intestinum Ris C ERR NES patti TN n 1 3 mx LI i i 3 ecb ii L i eo K eo i ee es FUSE HOLDER FUSE HOLDER REMOVED FUSES ARE RATED FOR 250V 5A AC Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 25 of 39 CUSTOMER SERVICE How to reach customer service Phone Support InfoSight Corporation Customer Service offers free phone support to answer questions during normal non holiday working hours Monday through Friday 8am to 5pm Eastern time New York USA Call 1 888 642 3600 or outside the USA call 1 740 642 3600 Emergency Service After regular business hours c
12. InfoSight LabeLase 1000 Tag Printer Service Manual This manual is intended for qualified service technicians only Revision G2 February 2011 INFOSIGHT CORPORATION 20700 U S Route 23 P O Box 5000 Chillicothe Ohio 45601 USA 1 740 642 3600 Tel M F 8am 5pm US Eastern Time Zone 1 740 642 4666 Emergency Service outside normal business hours 1 740 642 5001 Fax www infosight com Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 1 of 39 COPYRIGHT Copyright 2003 2007 INFOSIGHT CORPORATION All rights reserved Printed in U S A First Printing August 2003 INFOSIGHT CORPORATION reserves the right to make changes in specifications and other information contained in this manual without prior notice and the reader should consult INFOSIGHT CORPORATION to determine whether any such changes have been made In no event shall INFOSIGHT CORPORATION be liable for any incidental indirect special or consequential damages whatsoever including but not limited to lost profits arising out of or relating to this manual or the information contained in it even if INFOSIGHT CORPORATION has been advised knew or should have known of the possibility of such damages INFOSIGHT CORPORATION expressly warrants the equipment manufactured by it as set forth in the Standard Terms and Conditions of Sale INFOSIGHT CORPORATION makes no other warranties either expressed or implied including without limitation warran
13. L for wavelengths shorter than 400 nm or longer than 700 nm or less than five times the Class 2 AEL for wavelengths between 400 and 700 nm Lasers of this class have intermediate power ranges of 1 5 mW Class 3b Lasers and laser systems having the power range between 5 500 mW This applies to lasers with wavelength ranges from Ultraviolet through Far Infrared 180 nm 100 000 nm These lasers or laser systems can produce a hazard if viewed directly and may produce an eye hazard when viewing diffuse reflections off of a shiny surface at angles of less than 5 degrees from the source however Class 3b lasers should not produce a hazardous diffuse reflection from a matte not shiny surface Class 4 Lasers and laser systems having power greater than 500 mW This applies to lasers with wavelength ranges from Ultraviolet through Far Infrared 180 nm 100 000 nm This class of laser poses the greatest hazard and any and all precautions should be taken to protect oneself from exposure to direct or diffuse laser radiation Direct exposure to the eye from this class of laser can cause permanent damage Stray beams are potential fire hazards and combustible material should be kept out of beam paths at all times 1 3 CONTROL MEASURES FOR LASER CLASSIFICATIONS Control Measure Class 1 Class 2 Class 3a Class 3b Class 4 Activation No No No Should have Shall have Warning requirement requirement requirement Systems Indoor Laser No No No
14. METRY are the same QO The printer may need to be re calibrated See the Troubleshooting amp Maintenance Feed and Tag Adjustment section of the built in help Problem Barcode too long for tag size Q Reduce number of characters in barcode data Q Use more efficient barcode symbology Reduce barcode scale Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 21 of 39 NORMAL MAINTENANCE amp SERVICING The only regular maintenance required is periodic cleaning of both surfaces of the final pass through lens to remove dust and cleaning or replacing the rear air filter Additional cleaning or maintenance requires removal of the laser cover contact InfoSight for instructions LENS CLEANING PROCEDURE CAUTION LASER OPTICS ALIGNMENT SHOULD ONLY BE PERFORMED BY A QUALIFIED TECHNICIAN The lens slide is secured with a SECURITY TORX screw to prevent unintended opening After removing the security screw carefully open the slide to expose the lens Carefully perform the cleaning procedure described below then re insert the lens slide and secure it with the security screw CAUTION DO NOT TOUCH LENS WITH FINGERS OR ANY SUBSTANCE CONTAINING ALCOHOL OR PERMANENT DAMAGE MAY RESULT LENS CLEANING PROCEDURE Q Use acloth that will not leave any fibers and is not abrasive Q White vinegar is recommended DO NOT USE ALCOHOL Q Gently wipe the moistened cloth across the lens so that the liquid evaporates behi
15. SER PRODUCT PRODUCT l h Environmental The LabeLase Printer is intended for Indoor use only Altitude up to 6500 2 feet operating temperature 40 to 100 degrees F 80 maximum relative Conditions humidity rated 100 240Vac 50 60 HZ 5 Amps pollution degree 2 CAUTION If this printer is not used in the manner specified by this manual the safety features provided may be insufficient Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 3 of 39 SOFTWARE FIRMWARE LICENSE AGREEMENT IMPORTANT THE SUBJECT PROGRAMS ARE LICENSED BY INFOSIGHT CORPORATION TO END USERS FOR THEIR USE ONLY ON THE TERMS BELOW ACCEPTING AND USING THESE PROGRAMS INDICATES YOUR ACCEPTANCE OF THESE TERMS THIS IS A LEGAL AGREEMENT BETWEEN YOU THE END USER AND INFOSIGHT CORPORATION 1 GRANT OF LICENSE INFOSIGHT CORPORATION INFOSIGHT agrees to grant to you a non exclusive license to use the INFOSIGHT software firmware program the PROGRAM subject to the terms and conditions of this license agreement 2 DEFINITION OF TERMS The term SOFTWARE refers to a computer program stored on CDROM floppy diskette hard disk magnetic tape paper tape or other media that must be loaded into the computer s memory to be executed The term FIRMWARE refers to a computer program stored in semiconductor memory ROM PROM EPROM EEPROM NVRAM etc that is an integral part of the computer s memory Together these forms of computer programs are re
16. all 1 740 642 4666 On Site Service InfoSight Corporation can dispatch a Field Service Engineer to your facility to perform equipment start up repair maintenance and training Service Contracts Periodic scheduled on site maintenance technical service and extended warranties can be arranged by contacting Customer Service at the number below Factory Service Call Customer Service for a Return Authorization Number before returning equipment to our factory for repair and or major maintenance For more information regarding any of these services call 1 888 642 3600 outside the USA call 1 740 642 3600 and ask for Customer Service Or visit us on the worldwide web at www infosight com Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 26 of 39 Functional Block Diagram Laser Beam Assembly stepper Motor V TTL Laser Print Engine LABELASE 1000 SERIAL PORT CONNECTION TO AN IBM PC OR EQUIVALENT PC LL 1000 PC LL 1000 DB25 DB9 DB9 DB9 TAa RX 3 RTS 4 Cl DSR 6 GND 7 DTR 20 2 amp 3 are crossed Note Handshake protocol is XON XOFF Communications adapters such as USB to RS232 must support XON XOFF XON is DC1 CTL Qor 11h or 17 decimal XOFF is DC3 CTL S or 13h or 19 decimal Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 27 of 39 Declaration of Conformity InfoSight Corporation 20700 US Rt 23 Chillicothe Ohio 45601 740 642 3600 TEL
17. and HELP files MINIMUM SYSTEM REQUIREMENTS n n n LL DODO IBM PC 100 compatible computer Pentium 400 MHz Windows 2000 XP Windows 95 98 NT are no longer supported for LabeLase 1000 and Producer applications 10MB available disk space 32MB RAM 64MB recommended communications port for connection to the printer serial USB or ethernet depending on the communications option provided on the printer Color monitor 800x600 resolution or higher recommended CD or DVD drive LabeLase 1000 firmware version LL1000 v1 07 or higher LabeLase Producer version 1 61 or higher Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 5 of 39 TABLE OF CONTENTS TITLE Copyright Information Optical Laser Safety Software Firmware License Agreement Preface Minimum System Requirements Index this page Printer Setup Sofware Installation System Connections amp Power Up Printer Communications Installing USB Drivers Startup Sequence Loading New Tags Printing a Tag LabeLase Producer Software Printer Configuration amp Laser Settings Cycle Time Considerations Best Practices and Helpful Hints Basic Troubleshooting Normal Maintenance amp Servicing Lens Cleaning Procedure Air Filter Removal and Replacement Cleaning the Internal Drive Mechanism Fuse Replacement Customer Service Functional Block diagram Serial Port Connections Declaration of Conformity
18. ation of wavelength range power and emission duration which are used to determine the level of risk and the potential to cause biological damage to the eye or skin The definitions compiled from ANSI Z136 1 are as follows Class 1 Any laser or laser system containing a laser with wavelength ranges from Ultraviolet through Far Infrared 180 nm 100 000 nm that cannot emit laser radiation levels exceeding Class 1 Accessible Emission Limits AEL as defined by ANSI Z136 1 For example this would compute to exposure for an eight hour period for a 488 nm laser of no greater than 0 2 mW Basically the laser radiation level emitted by a device classified as Class 1 produces no hazard whatsoever to the user during normal operation Presently Class 1 lasers and laser systems are exempt from all control measures The Class 1 designation does not apply during times of maintenance or service where the safety controls of the device are defeated or otherwise removed The Class 1 environment resumes once the device is returned to its original state with all safety devices properly reconnected Class 2 This classification applies only to continuous wave CW and repetitive pulse lasers and laser systems of the visible part of the electromagnetic spectrum 400 700 nm that exceed Class 1 levels but do not exceed an average radiant power of 1 mW Class 3a Lasers and laser systems that have an accessible output between one and five times the Class 1 AE
19. ducer main menu SETUP PREFERENCES TAG PRINTER COMMUNICATIONS and select the newly added comm port which will probably be at the bottom of the list If in doubt check the list of Ports in the Device Manager in Windows Control Panel mn LabeLase Producer PLATE TEMPLATE ITM25044 1x3 single OPTIMIZED UID DEMO File Printer Setup Maintenance Help D Bg mr j te rom z13 Preferences Startup Tag Printer Communications Defaults Event Log Manf Date Printer Communications Por Select the communications part used to connect your PC to the Tag Printer Available Comm Fort X Cancel 7 Help Defaults ep FeedTag FID sf Accept Data F11 i Reverse Feed Fa A Begin Print ES ae ONLINE IDLE SPECIAL NOTE Once the first printer is installed each time you connect a new printer to your PC the Found New Hardware Wizards for both the Serial Device and the Serial Port will launch Follow the guided prompts to install the software automatically as above and then select the newly installed comm port in the Producer menu Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 13 of 39 STARTUP SEQUENCE 1 Install tag stock onto tag payoff reel Be sure to re attach the keeper bar to prevent the tag roll from falling off the reel 2 Confirm that the rear power switch is on and the rear key switch is in the vertical ON position Remove E STOP by twisting the red button on the top of the pr
20. eate the right balance of black white contrast fineness of detail and cycle time As laser speed is increased printing cycle time will be faster In general as laser speed increases duty cycle must also be increased to achieve the same relative blackness Some materials with especially sensitive surfaces such as PermaLabel will print more consistently at lower duty cycles and therefore correspondingly lower laser speeds Tickle controls the readiness of the laser to fire and helps maintain consistency of marking across the tag surface Some tag materials are more sensitive to power variation than others but in most cases this parameter can be left at its factory setting Typical Range of Settings DRAFT mode OFF e Laser Speed 50 75 ips e Laser Off Tickle 7 15 us e Laser On Duty Cycle 60 95 Each printer is calibrated in our factory before shipping and the results are recorded on two tags as shown at the right Save these tags in the event you ever want to return the printer to its original factory configuration A I ABGDEFGHIJKL ABGREAGHISKE JCDEFGHIJKI Experience has shown the following settings to be a good starting point for the most common types of tag material Each individual application may then be fine tuned to achieve the right balance of cycle time fineness of detail and black white alibration Tag contrast uStepsPerColz1 MotorMinFreqz1000 MotorMaxFreqz2000 ReversingTakeup 0 MirrorResz0 00
21. ferred to as the PROGRAM 3 COPYRIGHT The PROGRAM s and Documentation are owned by INFOSIGHT and are protected by United States copyright laws and international treaty provisions The PROGRAM s contain trade secrets and proprietary property of INFOSIGHT You may make one copy of the PROGRAM s solely for backup or archival purposes provided that the copy clearly displays the INFOSIGHT copyright notice Additional copies may be made when authorized to do so in writing by INFOSIGHT In addition to any other right of INFOSIGHT INFOSIGHT has the right to terminate this license if the terms of this license are violated 4 RESTRICTION ON USE AND TRANSFER The single processor version s of the PROGRAM s and Documentation are to be used on one computer or embedded system at any one time The multi processor version s of the PROGRAM s and Documentation may be used over a network provided that the number of computers accessing the network simultaneously shall not exceed the number authorized by INFOSIGHT or for which you paid the corresponding multi processor fee You may not distribute the programs or Documentation to a third party You may transfer the license and complete package retaining nothing if the transferee agrees to the terms of this License Agreement Neither the PROGRAM s nor the Documentation may be changed or translated without express written permission of INFOSIGHT You may not reverse engineer decompile or disassemble the PROGRAM
22. ies with Class 1 during normal use because of the numerous interlocks provided as detailed in section Il During service and or alignment the LabeLase 1000 Tag Printer becomes a Class 4 device Servicing should be performed only by a Qualified Laser Service Safety Technician Because of the Class 4 classification InfoSight will provide such a person to be available to the end user of this marker The nominal power output of the laser used is 10 watts with a maximum peak power output of 30 watis It is a C02 infrared invisible laser with a wavelength of 10 57 to 10 63 microns The Radiant energy and the wavelength are less than Class 1 requirements during normal operation Section Il Types of safety interlocks There are several types of safety features provided on the InfoSight LabeLase 1000 Tag Printer Type includes mechanical switches These switches are located atop the marker and on the rear of the marker These switches remove power supplied to the laser marker as shown in electrical drawings Switch A Large Red easily accessible E STOP operator Emergency Stop Push Button Switch B Key switch owitch C On Off rocker switch Type 2 includes optical sensors Sensors monitor whether tag material is in place and the marker is able to move the tag material These two sensors are monitored by the marking microprocessor Type 3 includes mechanical design Here narrow slots are provided to minimize the release of laser radiation
23. inter by one quarter turn clockwise Feed tag stock into printer If necessary press the tag FEED button to align tags to the breakoff location 5 Start LabeLase Producer software on your PC Load a pre existing tag layout or design a new tag layout NOTE designing or changing a tag layout requires SUPERVISOR login p Adjust printer setup parameters if necessary e g laser speed NOTE other than setting laser speed LIGHTER DARKER slider bar this feature requires SUPERVISOR login NOTE The Producer software is password protected for all features beyond loading an existing tag layout entering tag variable data adjusting laser speed and initiating printing The default password for new installations is blank no data no spaces A new password should be created before printer is commissioned for regular operator use Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 14 of 39 LOADING NEW TAGS CAUTION DO NOT GRIP THE TAG STOCK BY ITS EDGES WHEN FEEDING INTO THE PRINTER PROTECT YOUR HANDS AND FINGERS FROM THE SHARP EDGES OF THIN METAL TAG STOCK AT ALL TIMES Loading a new roll of tags 1s as easy as mounting the new roll on the payoff reel so that it unwinds from the bottom and hand feeding the leading edge of the tag stock into the rear feed slot The marking side of the tag stock should be facing UP Gently push it into the slot until it stops against the internal rear drive roller
24. ke arc welders are sources of intense light that require certain precautions to insure a safe comfortable and compliant working environment This is especially true since the laser included in this marking equipment operates in the infrared invisible portion of the light spectrum The enclosure surrounding the marking area is designed to prevent human exposure to the light emitted by the laser The following information covers the procedures taken to design a safe efficient environment for laser marking equipment Laser products are categorized into one of four classes based upon the power of the laser light that is accessible to any person during normal operation These classes range from Class 1 the lowest class requiring no additional safeguards other than those provided by the manufacturer to Class 4 the highest class that requires additional operator and working environment safeguards for safe operation Class 1 laser marking systems include enclosures integral to the workstation that are constructed to prevent human access to the laser beam Class 1 systems are safe in all working environments they are installed and operated as any other industrial machine tool Class 1 laser systems do not require the use of any special laser safety equipment by operators or bystanders during their normal operation Class 4 laser marking systems do not incorporate protective enclosures Extra precautions are required The LabeLase 1000 Tag Printer compl
25. l USB ethernet communications module See the serial connector wiring diagram at the back of this manual for additional information if another serial cable is required SOFTWARE INSTALLATION Before connecting the printer to your PC LabeLase Producer software should first be installed on your PC The easiest way to install the software is to use the Installer Disk that came with your new printer In addition to installing the correct version of Producer for your specific printer model it will also allow you to configure the appropriate communications interface In most cases this will allow you to skip the Printer Communications and USB Drivers sections of this manual If your original Installer Disk is not available the latest release of Producer software can also be downloaded directly from http www infosight com labelaseproducer htm This is a self contained single self installing file However it will not automatically guide you through the configuration process for communications and you must therefore follow the steps outlined in the Printer Communications and USB Drivers sections of this manual Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page of 39 SYSTEM CONNECTIONS amp POWER UP Optional USB amp ethernet connectors See following section of this manual for instructions on installing required drivers 1 Attach the included RS 232 cable from the LABELASE 1000 Tag Printer to yo
26. l over printer setup parameters such as laser speed i e formerly known as the heat setting for different types of laser tag material and high low pixel density 1 e draft and normal printing modes Auto print feature for single tag printing 1 e whenever a roll of tags is not loaded a single tag can be auto printed simply by inserting the tag in the front tag slot Auto incrementing of all text and number fields for unattended batch printing Option to make text and graphic fields non printable Option to make non printable fields visible in the File Open dialog and on the Producer M main screen r LabeLase d PermaLabel Sample 3x2 itl Producer File Printer Setup Maintenance Help SeA Uie T pate PUE Print Time Seconds Number of Tags to Print 2 al abe 81 x Number of Copies of Each Tag 1 File Edit View Tools Setup Help Number of Tags Printed 2 Dc E amp o a a 50 v S x IES A meoo 2 opr n ep om Sequential Number Bo Jair JE il Bru Rotator so d Bareode Code 128 v Height 0 4 ES a Lower Limit 0 Upper Limit 33939333 Es ien eo i P Label ermaLaDe Q z Scuff Proof Identification ga 2 r1 co mE 2 oO s 5 e t Qf 3 i i E Lal l 2 386 AB6 2408 in eoL O BIE o X 69o InfoSight Corporation E E T Ose phone 740 642 3600 t www inf
27. llation CD lt nr floppy disk insert it now What do uou want the wizard to do C Install from a list or specific location Advanced Click Next ta continue Install the software automatically as recommended When the Wizard has finished installing click on Finish Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for eval InfoSight USB Seral Device Click Finish to close the wizard Semel Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 11 of 39 Next you will receive a Found New Hardware message for the Serial Port Followed immediately by the Found New Hardware Wizard for the Serial Port re Wizard Welcome to the Found New Hardware Wizard This wizard helps vou install software for InfoSight USB Serial Port If your hardware came with an installation CD SEA nr floppy disk insert it now What da vou want the wizard to do C Install from a list or specific location Advanced Install the software automatically as recommended When the Wizard has finished installing click on Finish Completing the Found New Hardware Wizard The wizard has finished installing the software for E InfaSight USB Serial Part i Found New Hardware Tour new hardware is installed and ready to use Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 12 of 39 Now return to the Pro
28. mes greater than 10 microseconds and in the wavelength region from the near ultraviolet to the far infrared Tissue damage may also be caused by thermally induced acoustic waves following exposures to sub microsecond laser exposures 1 4 3 Skin Injury To the skin UVA 315 400 nm can cause hyperpigmentation and erythema aka sunburn Exposure in the UVB 280 315 nm range is most injurious to skin In addition to thermal injury caused by ultraviolet energy there is also possibility of radiation carcinogenesis from UVB The shorter wavelengths are absorbed in the outer dead layers of the epidermis Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 32 of 39 stratum corneum and the longer wavelengths have an initial pigment darkening effect followed by erythema if there is exposure to excessive levels The hazards associated with skin exposure are of less importance than eye hazards however with the expanding use of higher power laser systems particularly ultraviolet lasers the unprotected skin of personnel may be exposed to extremely hazardous levels of the beam power if used in an unenclosed system design Skin burns caused by lasers can happen quite fast and with great intensity Protective clothing should be worn when potential exposure to direct laser beams exist UVC 200 280 nm exposure may cause erythema sunburn skin cancer and burns UVB 280 315 nm exposure may cause accelerated skin aging increased
29. movable Disk F When the VCP Installer has finished click the Finish button 3 program files 3 System C windows 020403 ini Autorun int E Instmsla exe Ei instmsiw exe PSS Scripts Msi license txt HEIE Setup 9 vcP installer msi CP installer InstallShield Wizard XO 5 KB KB 1 669 KB 1 780 KB els KB 4 KB 224 EB 2 KB 196 KB File Falder File Falder File Folder Configuration Settings Setup Information Application Application Windows Installer Package Text D acument Application Contiguration Settings Windows Installer Package InstallShield Wizard Complete 10 25 2005 11 21 A 10 25 2006 11 21 A 10 25 2006 11 21 A 225 2003 11 04 AM 17572005 5 10 PM 371172002 3 45 AM 371172002 10 06 4M 11 11 2003 10 32 A 12 5 2005 11 23 AM 1 5 2005 5 10 PM 1 5 2005 5 10 PM 17572005 5 10 PM Setup has finished installing v CP installer on your computer Bancel Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 10 of 39 Next plug the USB cable into an available port on your PC and into the back of the LL1000P Plate Printer Power on the printer and you will see a New Hardware message for the Adapter UR ij Found Hew Hardware x mputer Recycle Bin InfaSight LISBA LCP Adapter Welcome to the Found New Hardware Wizard This wizard helps you install software Far InfoSight USB Serial Device FC If your hardware came with an insta
30. nd the cloth avoiding streaks DO NOT RUB HARD DO NOT USE COMPRESSED AIR TO CLEAN OPTICS DO NOT USE EYE GLASS WIPES CONTAINING ALCOHOL For optics that are severely contaminated or damaged contact InfoSight for replacement DOCU Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 22 of 39 AIR FILTER REMOVAL amp REPLACEMENT The LabeLase 1000 Tag Printer includes a light duty foam filter element intended for use in a normal office environment It is not intended to protect the printer from industrial contaminants or vapors typical of a factory or mill environment As the filter element accumulates dust and pollen over time air flow through the printer may be reduced This may cause excessive dust to accumulate on the internal optics lenses and mirrors which may shorten their life considerably Therefore it is important to monitor the condition of the filter and determine the appropriate cleaning frequency for your specific environment At high duty cycles when printing large batches of tags with a high percentage of black printed area reduced air flow may also cause the internal temperature sensor to automatically shutdown the laser tube until it cools back to its normal operating temperature this is normal The filter cover is located on the rear of the printer and is held in place by two thumb screws Loosen the thumb screws and carefully remove the cover and the foam filter element underneath
31. ned to provide maximum flexibility to serve the customer s specific marking needs Some of these features include E D D D LLDDDDUDIUDUDLDULD Built in and online web access HELP Total freedom to change tag layout whenever needed WYSIWYG What You See Is What You Get user interface for simple and intuitive tag design New features emulating popular presentation software packages to speed layout and organization of complex designs containing multiple text and graphics fields An unlimited number of data text barcode and graphics fields Move fields easily with drag and drop Rotate fields in 90 degree increments Unlimited UNDO REDO to easily correct mistakes Optional placement grid with snap to placement aid Optional field anchor display shows field alignment Zoom in out for detailed display Tag geometry features such as holes slots bare edges and bend lines can be shown Prints all PC installed fonts including multi byte characters for Asian languages User selectable download of message data from a host computer via RS 232 network TCP IP or network file transfer A wide selection of communications protocols includes InfoSight Extended emulation of Zebra and Intermec standard printers and simple comma or tab separated flat file formats Details can be found in the communications chapter of the online reference manual Operator entry of message data for example if the host computer is unavailable Easy contro
32. og Mant Date Printer Communications Por Select the communications port used to connect your PC to the Tag Printer d OF x Cancel Help Defaults If you are uncertain about which port to use more details about each comm port are available in the Device Manager in Windows Control Panel A Device Manager File Acton View Help EI 4 2 a H E Network adapters EI Ports COM S i s Communications Port COM1 ovo Lantronis ComPort Redirector Device CUM 2 E RadioShack USB to Seral Cable COM aa Processors Sound video and game controllers B is A Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 9 of 39 INSTALLING USB DRIVERS If your printer includes the USB ethernet option you will need to install the appropriate drivers first The USB driver is found on the Producer installation CDROM Explore the disk do not use the Auto Run feature navigate to the installation directory and run SETUP EXE This will run the VCP Installer program AMETS File Edi View Favorites Tools Help QO Back 99 L ES 2 Search gt Feldes Address C D USB Installindows 2000 xP InstallerslnstallesDISK 1 Falders Desktop My Documents E X My Computer A 35 Floppy amp Se Local Disk C El 3l VOL 200612051327 D C 14MB 9 Ethernet Install E G USB Install 3 Windows Ss Installer E G Windows 2000 P Installer 3 ij Installer gt iia Local Disk E w Re
33. osight com i t5 SE o 5 ae Os gi of Accept Data F11 A omm Barcode Symbology x Scale Rotation Text Field ID Link Code 128 lt Se A e Code 128 v 1182208 03390834 0 4 FB dm 4T IS 7 ABZIV X ONLINE IDLE T OUT OF TAGS bp al start x OQ SO x iw io 5 nbox Micros B ws3 com u s 1 LL1000 oP Ma amp Microsoft Powe LabeLase LX Cres 2 He E sePro BG 5 29PM 4 Barcode 128 X 1 183 Y 0 399 LNK 7 H 0 400 5 6 1 051 1 812 sat s amp Bs pw Inbox micros Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 17 of 39 PRINTER CONFIGURATION amp LASER SETTINGS The LabeLase 1000 printer and LabeLase Producer software are designed with a high degree of flexibility and user control to enable the system to be used in a wide range of applications and on an ever increasing array of laser markable materials Calibration and configuration settings are accessed in LabeLase Producer under SETUP PRINTER CONFIGURATION On line help instructions will guide you through each of the available settings The most common parameters for fine tuning the performance of the printer beyond the easy to use LIGHTER DARKER SLIDER BAR are LASER SPEED LASER OFF TICKLE and LASER ON DUTY CYCLE all of which are found under the LASER tab Each of these parameters separately and together can be adjusted to cr
34. ower 4 Avoid drawing graphic boxes around text or other graphics with long vertical parallel to tag feed lines 5 Combine text strings into fewer lines A single D A ccc cc esses long line of text is more efficient than several By PE PW sus sse BE Po EE DA te me vg 4 short lines of text at 90 rotation parallel to tag ONE LONG LINE OF TEXT IS FASTER feed 6 Keep graphics logo X scale and Y scale factors equal to 1 If the graphic or logo must be re sized to fit on the tag use an external application such as MS PAINT to change the dimensions of the image and re save the BMP 0 8475 file before importing into Producer M i L vx OK Cancel aphic Field Editor p ae Filename Y m Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 19 of 39 BEST PRACTICES AND HELPFUL HINTS To facilitate sharing of best practices among users InfoSight has created an online DISCUSSION FORUM You may access the forum via our home webpage or directly at http www infosight com forums Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 20 of 39 BASIC TROUBLE SHOOTING Service during normal business hours Monday Friday 8am 5pm 888 642 3600 or 740 642 3600 Emergency after hours service 1 800 401 0716 outside the USA call 740 642 4666 Red LED Status Light Q STEADY ON ready to print QO OFF no power to laser power cord key switch power switch fuses QO SLOW BLINK o
35. s 5 WARRANTY for the subject PROGRAM s is covered under the INFOSIGHT STANDARD TERMS AND CONDITIONS OF SALE 6 TERM The license is effective until terminated It may be terminated if you fail to comply with any term or condition of this License Agreement You may terminate this License Agreement at any time In the event of termination you agree to destroy the PROGRAM s and Documentation together with all copies and related material 7 YOUR USE OF THIS PROGRAM S acknowledges that you have read this License Agreement and agree to its terms This agreement is complete and supersedes any other agreement that may have related to the subject matter of this agreement Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 4of 39 PREFACE The LABELASE 1000 Tag Printer is fourth in the family of InfoSight laser tag markers The LABELASE 1000 series contains many new features including a higher internal processor clock speed a PC driven interface and the ability to print multilingual fonts This OPERATIONS AND MAINTENANCE manual is intended as a companion to the ONLINE REFERENCE MANUAL supplied with the Producer software and also available on the web at http www infosight com labelaseproducer index htm This OPERATIONS AND MAINTENANCE manual will be automatically installed on your computer hard drive when installing the Producer software It may be found under the PROGRAMS menu with other INFOSIGHT software
36. skin pigmentation and burns UVA 315 400 nm exposure may cause pigment darkening and skin burns Visible 400 700 nm exposure may cause photosensitive reactions and skin burns Infrared 700 100 000 nm exposure may cause skin burns Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 33 of 39 DRAWING ITM19695 LABELASE 1000 COVER ASSEMBLY Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 34 of 39 DRAWING ITM19696 LABELASE 1000 DRIVE ASSEMBLY Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 35 of 39 DRAWING ITM19697 LABELASE 1000 OPTICS ASSEMBLY Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 36 of 39 DRAWING ITM19698 LABELASE 1000 BASE ASSEMBLY Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 37 of 39 DRAWING ITM19870 LABELASE 1000 SPOOL PAYOFF GENERAL ASSEMBLY Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 38 of 39 DRAWING ITM19953 LABELASE 1000 LASER TAG PRINTER WIRING DIAGRAM Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 39 of 39
37. ties as to merchant ability or fitness for a particular purpose InfoTag LabeLase and PermaLabel are registered trademarks of InfoSight Corporation LabeLase Producer HotTag and X Tag are trademarks of InfoSight Corporation Windows is a registered trademark of Microsoft Corporation Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 2of 39 Optical Laser Safety INVISIBLE LASER RADIATION AVOID EYE OR SKIN EXPOSURE TO DIRECT OR SCATTERED RADIATION CLASS 1 LASER PRODUCT USING A CLASS 4 EMBEDDED LASER 5 W 10 57 10 63 um The laser beam Exits the Final lens 5 inches from the tag Never attempt to operate the Laser Tag Marker without the protective covers in place Never attempt to override any of the safety interlocks on the tag printer Never attempt to dismantle or repair the tag printer In case of malfunction contact a Infosight service representative Any of the actions mentioned above may result in permanent eye or skin damage Refer to Laser Safety page 30 for more information on laser safety Caution Laser Radiation See Appendix A Page 30 Warning label located on the front and top of the main cover CLASS 4 INVISIBLE LASER RADIATION WHEN OPEN AVOID EYE OR SKIN EXPOSURE TO DIRECT OR SCATTERED RADIATION CDANGER Warning label located above the rating plate on the back of the Laser OR SKIN EXPOSURE TO DIRECT OR Marker SCATTERED RADIATION eine CLASS 1 LA
38. ur Windows based PC running LabeLase Producer software 2 Insert the AC power cord into a nearby power receptacle NOTE both sides of the incoming line voltage are fused See the Maintenance section for instructions on replacing fuses 3 Place the security key into rear of machine The key functions as an ON OFF switch 4 Turn key to the vertical ON position NOTE The security key can only be removed when in the OFF position 9 Press the power switch to the ON position 1 NOTE rear panel layouts may vary depending on the printer configuration Copyright 2003 2005 InfoSight Corporation All Rights Reserved Page 8 of 39 PRINTER COMMUNICATIONS The LL1000 series of printers requires a communication link to a PC running Producer software In addition to the standard serial RS232 link an optional integrated USB ethernet module is available The Producer software defaults to a serial port on COMI and automatically configures the port settings If your computer has a comm port other than COMI you can select that port from the Producer main menu SETUP PREFERENCES TAG PRINTER COMMUNICATIONS note Supervisor login is required Select the appropriate port from the pull down list mn LabeLase Producer PLATE TEMPLATE ITM25044 1x3 single OPTIMIZED UID DEMO Fil Printer Setup Maintenance Help Desg eer ote roa Serial Ho 0206 Part No Startup Tag Printer Communications Defaults Event L
39. ut of tag stock Q FAST BLINK E STOP Problem Marker does not respond to print button Check power cord Check key switch Check E STOP Check tag stock Check serial cable to PC Producer software must be running on the connected PC Bottom of main Producer screen indicates printer status ONLINE ESTOP or UNKNOWN MODE If UNKNOWN MODE check communications cable and settings Q From within Producer click on HELP ABOUT If the FIRMWARE VERSION is blank your PC does not see the printer Check communications cable and settings D DOODO D Problem Out of tag message on PC screen Q Load more tag stock into printer QO Insert single tag in front tag slot Problem Tag exiting too far or not far enough breakoff nick not aligned with exit slot QO The printer may need to be re calibrated See the Troubleshooting amp Maintenance Feed and Tag Adjustment section of the built in help Problem Tag print appears very light fine lines appear to drop out Q Reduce laser speed DARKER O Increase Laser Off Tickle SETUP PRINTER CONFIGURATION O Final output lens may require cleaning see Maintenance section below Problem Tag print shows shadows Q Decrease Laser Off Tickle SETUP PRINTER CONFIGURATION Problem Tag print not aligned correctly with breakoff nicks leading amp trailing edges Q Check that actual tag size in machine and programmed tag size in Producer LAY OUT SETUP GEO
Download Pdf Manuals
Related Search
Related Contents
570 05 00 Rev3 Folheto de Instruções Centrífuga 1000 高速アナログ出力モジュール取扱説明書 ASUS NX500 User's Manual 取扱説明書をダウンロードする 取扱説明書 - 電動工具 激安 概要 観測データ例 (2013年3月18日18時 茨城県守谷市での観測事例 as PDF Copyright © All rights reserved.
Failed to retrieve file