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HP ProLiant DL380 Generation 5 Server User Guide

1. Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Configuration and utilities 68 Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM
2. BM AES RB ath te E CSR SASH FAL FA LURES TERRA Seat F BARD ARF ARE AURAL RAMI BA o EBRR VAE HP RHE BAHAR Bia Sis RHE KmiRRHSH eA OAR HP ERER CSR BRS HEE CHM APA ARRAS ABE HP BAER GARD 5 HLA HIRRMEHEE HP RREA RRA AS PB ARR IC BS ROR AAR EURE HP AYRES SUE RER SHEA BTS gt HP RAR RMABRREA E HEAR O03 HPA SAR BTHHE H RAMEN MERA EARR o h n SH HP A th http www hp com go selfrepair AZ seg HP ASES Fe ACS 4 4Sfstu AHO WE RE WA A AS SESS HHS ULE s7 HH DA AZ FEICS FSS OS ASSO SASUSUC AS 77 SOt HEE HP AHA SEA FE MBIA BSAA CR HSS ASSO Fel7t ASsetcta BASHA HPE AS HSS HS AIS ol Al SLO ASA DAS UTS BUC CSR FEAE FIA SRT AEU 49 MS BITE OF APSO Bs AB ALS XI HPO 0 FSS WAS QBS SS 0 aA CH St BSH X HAH APEH 290 Az z t MEM APSO Ss 0 FESS s Asses SASAGUC SHA ASAH HPO OU SS WAS RAY 89 ASAE TAS A Sl of Sore BS Mun Su Cet FA HIS AO Walt Ars S deit Bal AUF HP FSS NA AS Felt SAtSssteS guder HPE uo NA HSE dai SA MHA A SAAS SH PSS dats sD UAUC oA FSS Illustrated Parts CatalogOl No al HA SO geit CSR FEEL Mu SHS AeA ZHAO elSet SS GS SAA GSO ASores HH SO RAAU AAA ZHAO ASE SS FAH SO SPSS FASS SA EE ANT nol 758 FE ASC kSO goe HP 7E 48 HAE lo HE eiis SSS amp XAUCE HE Ao HAY st HES HPS estoy OF SEX OFS CSR mA FSD a HSE Sol Seil BBO Ss TSS HPS Sst OF ote Aur ASE 712 US S SAA FIZ SAO HPS HE OF SLI Ct o Ago SYS FSS ASE ZY Mao SO Ha ABA EPA BEHO SLICH Ago By st Sas WZS
3. Does the 1 o server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors Does SmartStart N troubleshoot possible recognize boot hard drive subsystem device problem 3 Does server still fail to boot SmartStart 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy i j Troubleshoot Diagnostics run problem found without errors by Diagnostics 5 Check CD DVD 6 ROM IDE Isolate and minimize the controller and 7 memory configuration cable Does Troubleshoot Break server down to minimum configuration condition still possible corrupted system disk or OS exist Add parts back to configuration to isolate component Does condition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic server spare parts Diagnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 68 e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 86 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty in
4. Use the iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf Component identification 14 FBDIMM slots FBDIMM slots are numbered sequentially 1 through 8 and the paired banks are identified by the letters A B C and D Systems Insight Display LEDs and internal health LED combinations When the internal health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated system LEDs and the internal health LED indicate system status LED and color LED color Processor failure socket X One or more of the following conditions may exist amber Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Farber Processor in socket Xs ino cke condition PPM failure slot X amber One or more of the following conditions may exist e PPM in slot X has failed e PPM is not installed in slot X but the corresponding processor is installed FBDIMM failure slot X FBDIMM in slot X has failed amber FBDIMM in slot X is in a pre failure condition Component identification 15 Systems Insight Display Internal health LED and color LED color
5. USB support HP provides both standard USB support and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices prior to the operating system loading through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 2 0 Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality at e POST e RBSU e Diagnostics e DOS e Environments which do not support USB natively For more information on ProLiant USB support refer to the HP website http www compaq com products servers platforms usb support html Internal USB functionality An internal USB connector is available for use with USB drive keys only This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security you can disable the external USB connectors through RBSU Disabling the rear USB connectors in RBSU disables both rear USB ports Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verit
6. Hard drive backplane power cabling Cabling 59 NOTE Use the retaining clip to manage excess cable slack Cabling 60 Systems Insight Display cabling Cabling 61 Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many Proliant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 69 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 65 Array Diagnostic Utility on page 70 and Erase Utility on page 67 SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart soft
7. System maintenance switch Position Default Function Of iLO 2 security is enabled On iLO 2 security is disabled Off System configuration can be moditied On System configuration is locked and cannot be modified Off Power on password is enabled On Power on password is disabled S6 Off Off Normal On ROM treats system configuration as invalid When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to g g properly configure the server or data loss could occur NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following e Short the NMI jumper pins e Press the NMI switch e
8. online spare memory 45 64 Open Services Event Manager 71 operating systems 35 72 operations 23 optimum environment 30 Option ROM Configuration for Arrays ORCA 66 Index 112 options installation 33 37 ORCA Option ROM Configuration for Arrays 66 P PCI expansion slot definitions 10 PCI riser board 56 PCI slots 10 11 phone numbers 99 power cord 74 95 power cord anchor 33 power cord connector 10 power distribution unit PDU 31 power LEDs system 8 10 19 Power On Standby button 8 23 35 power requirements 31 power supply 10 power supply LEDs 11 powering down 23 powering up 23 63 power on problems flowchart 80 PPM processor power module 37 PPM slots 11 37 preparation procedures 76 problem diagnosis 73 processor 37 processor installation tool 37 ProLiant Support Pack PSP 72 PSPs overview 72 Q quick release levers 7 R rack installation 29 32 rack mounting hardware 32 rack resources 29 rack stability 74 rack warnings 32 74 RBSU ROM Based Setup Utility 63 RBSU configuration 63 rear components 10 rear panel components 10 rear panel connectors 10 rear panel LEDs 11 rear panel accessing 27 redundant ROM 68 registering the server 36 regulatory compliance notices 90 remote support and analysis tools 71 removing the access panel 24 required information 99 requirements airflow 30 requirements power 31 requirements space 30 requirements temperature 31 ROM red
9. Alternating amber and The drive has failed or a predictive failure alert has been On off or Steadily blue flashing received for this drive it also has been selected by a management application The drive is operating normally and it has been selected by a management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible On sith The drive is online but it is not active currently Flashing regularly Amber flashing regularly 1 Hz Flashing regularly Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Component identification 17 Online activity Fault UID LED Interpretation LED green amber blue Flashing Amber flashing The drive is active but a predictive failure alert has been irregularly att 1 Hz received for this drive Replace the drive as soon as possible Flashing The drive is active and it
10. B SS HP7t wall FSO A HSS SPS UEU LA AE elo SS HPE 2E r A TS W Hga ESA OSH SSAA AU AiE S it HP 224 Y cl Segoe AMS USES FHS MHA ASAAOC SISYA LS So doa ZSAHO oA HP AO E http www hp com go selfrepair HASH AS Technical support 106 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache BIOS Basic Input Output System CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate DIMM dual inline memory module ECG error checking and correcting FBDIMM fully buffered DIMM Acronyms and abbreviations 107 HTTP hypertext transfer protocol IDE integrated device electronics IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISEE Instant Support Enterprise Edition LED light emitting diode NFPA National Fire Protection Association NIC network interface controller NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays OS operating system PCI peripheral component interface Acronyms and abbreviations 108 PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect extended PCle peripheral component interconnect express POST Power On
11. Configuration 1 is only supported if using bank A populated with dual rank FBDIMMs After installing FBDIMMs use RBSU to configure the system for online spare memory support Configuring online spare memory on page 64 Mirrored memory configuration Mirroring provides protection against uncorrectable memory errors that would otherwise result in server downtime Mirroring is performed on the branch level Branch O and branch 1 mirror each other Each branch maintains a copy of all memory contents Memory writes go to both branches Memory reads come from only one of the two branches unless an uncorrectable error occurs If a memory read on one branch returns incorrect data due to an uncorrectable memory error the system automatically retrieves the proper data from the other branch A branch is not necessarily disabled thus losing mirroring protection because of a single uncorrectable error Mirroring protection is not lost because of transient and soft uncorrectable errors resulting in systems that maintain mirroring protection and thus improved uptime unless there is a failure of both branches Mirrored memory FBDIMM configuration requirements in addition to general configuration requirements e Banks A and B must be fully populated e Bank A and bank B must contain FBDIMMs with identical part numbers If installed bank C and bank D must also contain FBDIMMs with identical part numbers When using mirrored memory mode FBDIMMs
12. FBDIMM failure all slots in One or more FBDIMMs has failed Test each bank of one bank amber FBDIMMs by removing all other FBDIMMs Isolate the failed FBDIMM by replacing each FBDIMM in a bank with a known working FBDIMM FBDIMM failure all slots in One or more FBDIMMs has failed Test each bank of all banks amber FBDIMMs by removing all other FBDIMMs Isolate the failed FBDIMM by replacing each FBDIMM in a bank with a known working FBDIMM Online spare memory Amber Bank X failed over to the online spare memory bank amber Online spare memory Invalid online spare memory configuration flashing amber Online spare memory green Online spare memory enabled and not failed Mirrored memory amber Bank s X failed over to the mirrored memory bank s Mirrored memory flashing Invalid mirrored memory configuration amber Mirrored memory green Mirrored memory enabled and not failed Overtemperature amber Amber The Health Driver has detected a cautionary temperature level aera The server has detected a hardware critical temperature level Riser interlock amber PCI riser cage is not seated SAS device numbers CE Ze 5 o Om Gee Oa ep ST Component identification 16 SAS and SATA hard drive LEDs ltem Description Fault UID LED amber blue SAS and SATA hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue
13. HP ProLiant Servers Troubleshooting Guide GE on the ee CD or on the HP website http www hp com support KVM or iLO 2 omnia Loose connections on page 76 Symptom information on page 75 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Port 85 and iLO messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website hitp www hp com products servers platforms Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 83 Is 3 e Verify the KVM is cabled installed to RILOE board Start POST Problems 2 Verify video is Is iLO running on
14. Power On Standby button Power down the server Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed LY IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber LY IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Extend the server from the rack 1 Pull down the quick release levers on each side of the server 2 Extend the server until the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack p jury Quip g is adequately stabilized before extending a component fr
15. Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDP Rapid Deployment Pack ROM read only memory SAS serial attached SCSI SDRAM synchronous dynamic RAM SFF small form factor SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol Acronyms and abbreviations 109 SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 110 Index A access panel 24 25 ACU Array Configuration Utility 65 additional information 73 ADU Array Diagnostic Utility 70 Advanced ECC support 44 airflow requirements 30 31 Altiris Deployment Solution 66 Array Configuration Utility ACU 65 Array Diagnostic Utility ADU 70 ASR Automatic Server Recovery 67 authorized reseller 99 auto configuration process 63 Automatic Server Recovery ASR 67 Autorun menu 62 backplane hard drive 59 batteries replacing 89 94 battery 14 89 94 battery pack LEDs 19 battery backed write cache battery pack 60 BIOS Serial Console 64 BIOS upgrade 67 boot options 64 BSMI notice 93 buttons 7 8 11 C cable management arm 27 32 33 cables 58 76 91 cabling 58 59 60 61 Care Pack 29 72 cautions 74 CD ROM drive 49 Change Control 72 CMOS complementary
16. Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit Ho bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen Ober das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los
17. de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte Technical support 100 l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR e Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di sped
18. eegen 77 Troubleshooting flowcharts ses 77 Start diagnosis flowchart E 77 General diagnosis flowchart EN 78 Server power on problems flowchart is 80 POST EEANN e ANETE 83 OS boot problems flowchart iii 84 Server fault indications flowchart ss 86 POST error messages and beep Codes end nu en 88 an ee san mania dei 89 Regulatory e ee HOT nent etre 90 Regulatory compliance identification numbers nement menton initie 90 Federal Communications Commission noie sen EES 90 FEC One BE a D nc onu 90 Class A eq ipmeni Seene EE ed RR 90 Class B equipment sisi 90 Declaration of conformity for products marked with the FCC logo United States only 91 Eege 91 Cables e 91 Canadian notice Avis Canadien suisses 92 European Union regulatory notice ses 92 Disposal of waste equipment by users in private households in the European Unien 93 Japanese notice cee eeeeeeeeee cece ce ee HAE EAEAR I EERRER HAGA ESSE EE EE GAAGAAAA EEEIENIVEREE APERET R IARE TAF EKORRAR RAEEESS 93 EE ee eege ege eege eet 93 L 94 KEIR ele ae e cl enr tr M OU On 94 Battery replacement notit ssisissssssnenesesnnseneennnesnntinesten hentenesnrenasesessnenesteebesnn ipesteninenes 94 Contents 5 Taiwan battery recycling notes indiens Gone tandis 95 Power cord statement for Japan sisi 95 D E ER 96 Preventing electrostatic E 96 Grounding methods to prevent electrostatic discharge 96 I E AE AET O I EO E T
19. faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Refer to Component identification on page 7 HP Insight Diagnostics on page 69 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Integrated Management Log on page 70 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 81 Start Power on problems 2 1 Use mainte Are any component nance tools to health LEDs on id
20. front and back of the server AA CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency Troubleshooting 75 To answer these questions the following information may be useful Prepare 1 Run HP Insight Diagnostics on page 69 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses the server for diagnosis Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions Record any error messages displayed by the system Remove all diskettes and CDs from the media drives Power down the server and peripheral devices if you will be diagnosing
21. ias lt ececrerrsossaneeceearterauseaieateaernedavoonaeacenemmanvenngess 12 System board components 12 fan configuration neck tveeivecerseecdectera dnote eeeedeeneeovareey ees 13 System maintenance switch sise 14 NMI functionality siss sise 14 PBDIMIMsSlOtS eana atececte E cehac ia eecbaces E R S E etc ce nn 15 Systems Insight Display LEDs and internal health LED combinations ccceceeeeseceeseeeesereeeeseeeneeeenereeenaeeenaees 15 eeh 16 SAS and SATA hard drive EDS SR Sd nm E tn en Ne ena Eee 17 SAS and SATA hard drive LED combinotions e ees 17 F lrisericage EE 18 Battery pack LEDS ccccccceccsseceeeceseceeeeceeeeeeceeeeeeesaeeeeecsseeeesceseeeeseeseeeeeeceseeeeceeeeeseseeeeseseneeeeseeteeeeeg eas 19 Hot plug fans 6 fan Configuration sissssvasecsersssavsascssrasevansavannvassiadevensavaasransentevaneasaaarasveatevensasstaneaesntaanasens 20 Hot plug fans 12 fan eonbagurottont ss 21 Fan board components AE Aere Aere Areler 21 Eeee a nea nema ante eameer Orta ee ery E ee enr ey ereray er errr seer nearer er erer rer vera erene eee ree eters 23 Power up ThE SEVEN Side its enensss cite EEEE E centimes london ded tdacnals enee Ae 23 Power down The Server Sn den nn lo nn nes 23 Extend dene ne ne mnt oriente mue 23 Remove the access panel sise 24 Install the access panel ie a Eei i Ee E EAE SIEA EER EEE 25 GR 25 eelere 26 Access the product rear panel sise 27 Cable management arm with left hand swing 27 Cable
22. information refer to the HP website http h18000 www 1 hp com support svctools Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStart supported operating system use the SmartStart software on page 62 and its Assisted Path feature to install the operating system and latest driver support NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart website http www hp com servers smartstart to be sure that you are using the latest version of SmartStart For more information refer to the documentation provided with the SmartStart CD Configuration and utilities 71 If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website hitp www hp com support LY IMPORTANT Always perform a backup before installing or updating device drivers ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix hitp www hp com go supporto
23. install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD SmartStart software on page 62 StorageWorks library and tape tools HP StorageWorks L amp TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility functions It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L amp TT website http h18006 www 1 hp com products storageworks It HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices iy IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SCSI hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim
24. is operating normally Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible i The drive is offline a spare or not configured as part of an array PCI riser cage LED Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Component identification 18 Battery pack LEDs em Gr Dessipion Ci 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply 3 Amber Battery Health LED To interpret the illumination patterns of this LED see the following table 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table One blink every The system is powered down and the cache contains data that has tw
25. must be populated as specified in the following table After installing FBDIMMs use RBSU to configure the system for mirrored memory support Configuring mirrored memory on page 65 Hardware options installation 46 Installing FBDIMMs NES Ps Z CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up Power down the server on page 23 Extend the server from the rack on page 23 Remove the access panel on page 24 Move the hard drive cables Remove the air baffle Open the FBDIMM slot latches Install the FBDIMM 8 9 Install the air baffle Install the access panel on page 25 If you are installing FBDIMMs in an online spare or mirrored configuration use RBSU HP ROM Based Setup Utility on page 63 to configure this feature For more information about LEDs and troubleshooting failed FBDIMMs see Systems Insight Display LEDs and internal health LED combinations on page 15 Hot plug SAS hard drive options When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number SAS device numbers on page 16 Hard drives must be SFF types Drives should be the same capacity to provide the greatest storage space efficiency w
26. ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR e Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s e Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce
27. product Japanese notice CRL Ze TVS ER LC Mt 2 BAW TWEE LES ROME BUA PSV CORB FRABRESRRRSAEMMBRA VCC ORM CES TST ABRRIERCT LOMB KERTET ALL ZS BLL CORMEBIVARCT VEY a VRC LT MASNSL FEREZ LMD EF DURE LE TELWRORWS LT FEU VCCI 2 BOT BUEANIER ROM TER FT SV COMB ALA ESANREEEMMEMRS VCC ORM ES 7IFAAPPEWRE CT LORE AER CHATS LRH CHECK EC WE EE e RRS SZEDBRANSZLERHOVET BSMI notice SSeS EE eekleg RME AIR gt ORE ISR TA Fit ASE gt RASS ARERR Ee SRA Regulatory compliance notices 93 Korean notice Class A equipment Class B equipment BS 717 88 8884 17 71 ol 71712 78822 HAHABSSES e FHA ANHE SE MEA ASE RSC r S Hu z Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 A WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the mod
28. productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantia correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garantia HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat l
29. server supports the following Advanced Memory Protection AMP options to optimize server availability e Advanced ECC supporting up to 16 GB of active memory using 2 GB FBDIMMs e Online Spare Memory providing additional protection against degrading FBDIMMs supporting up to 12 GB of active memory and 4 GB of online spare memory utilizing 2 GB FBDIMMs Mirrored Memory providing protection against failed FBDIMMs supporting up to 8 GB of active memory and 8 GB of mirrored memory utilizing 2 GB FBDIMMs Maximum memory capacities for all AMP modes will increase with the availability of 4 GB and 8 GB FBDIMMs including a maximum of 64 GB in Advanced ECC mode For the latest memory configuration information refer to the QuickSpecs on the HP website http www hp com The Advanced Memory Protection option is configured in RBSU By default the server is set to Advanced ECC mode For more information refer to HP ROM Based Setup Utility on page 63 If the configured AMP mode is not supported by the installed FBDIMM configuration the system boots in Advanced ECC mode The following configuration requirements apply to all AMP modes es FBDIMMS must be ECC Registered DDR 2 SDRAM FBDIMMs e FBDIMMs must be installed in pairs e FBDIMM pairs in a memory bank must have identical HP part numbers es FBDIMMS must be populated as specified for each AMP memory mode The memory subsystem for this server is divided into two branches Each memory bra
30. Do you have known good KVM messages e Test RILOE board or replace KVM component 1 Refer to Post Error any beep 4 Messages codes 7 internal Reseat indicated Check port health LED component 5 85 codes amber or Check for loose Record action red connections taken No 8 Does Isolate and condition still exist 6 Does the If condition still exists error code provide replace indicated direction component minimize the memory configuration Yes Add one part at a time back to configuration to isolate component Does condition still exist Break server down to the minimum configuration Does condition still exist Record symptom amp 9 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part No 5 Record action taken 10 Ensure the following information is available Call HP Service eSurvey configuration snapshots Provider OS event log file eFull crash dump OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot SmartStart Possible causes e Corrupted operating system e Hard drive subsystem problem e Incorrect boot order setting in RBSU Troubleshooting 84 len Referto HP ROM Based Setup Utility User Guide www hp com s
31. Documentation CD HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID Enter the produc
32. For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 91 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC Compliance with these directives implie
33. HP ProLiant DL380 Generation 5 Server User Guide ar Part Number 403166 005 September 2007 Fifth Edition Copyright 2006 2007 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents I A AE RON Ron 7 Front panel Compo ents 52 3 ustat fins it r E at M teen DeEAeE 7 Front panel L Ds and DUNGAS geet deeg position deescsies ENE se petits ne manette dla TE E EREE 8 Systems Insight Display EDS don a es 9 Rear panel components sise 10 PCI expansion slot definitions ss 10 Rear panel LEDs and buptons usines 11 Syslem Dodd rean es cc alse tecee aus cect accsres ous eceendie N ese caecaseuataeeseacsecalet E 12 System board components 6 fan contiguration
34. IE ET O OO E ET A KS Environmental specifications siens 97 Server Specifications usines 97 Tee aco ee Seer TP I ee sehr See ne E tore rer eer eee SS Before you contact HP assecc tese neien enteri e And ee araa EE e E aN E Ena nE E S ads EEEE E isana 99 HP ECG OOo ieina ee a ea ie ea a e e tit eea 99 Cust mer Self R pair rrenean tenre n sede Ara E iaaa AEE mia SE EEEE Ens 99 Acronyms and PER ME nn nn tent inde 107 elef ENEE 111 Contents 6 Component identification Front panel components C CSS Component identification 7 Front panel LEDs and buttons ex il DIMMS e RRE UID LED button Internal health LED External health LED power supply NIC 1 link activity LED NIC 2 link activity LED Power On Standby button system power LED Blue Activated Flashing System being remotely managed Off Deactivated Green Normal Amber System degraded To identity component in degraded state refer to Systems Insight Display LEDs Red System critical To identify component in critical state refer to Systems Insight Display LEDs Green Normal Amber Power redundancy failure To identity component in degraded state refer to Systems Insight Display LEDs Red Critical
35. ING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it Hardware options installation 50 3 Slide the power supply into the power supply bay UN Ss e eS Connect the power cord to the power supply Route the power cord through the power cord anchor or cable management arm Reposition the cable management arm into the operating position Connect the power cord to the power source Be sure that the power supply LED is green Rear panel LEDs and buttons on page 1 1 Be sure that the front panel external health LED is green Front panel LEDs and buttons on page 8 DC power supply option A WARNING To reduce the risk of electric shock fire and damage to the equipment this product must be installed in accordance with the following guidelines This power supply is intended only for installation in HP servers located in a restricted access location This power supply is not intended for direct connection to the DC supply branch circuit It should only be connected to a power distribution unit PDU that provides an independent overcurrent protected output for each DC power supply Each output overcurrent protected device in the PDU must be suitable for interrupting fault current available from the DC power source and must be rated no more than 50A This power supply is designed to be connected only to a DC power source that can be classi
36. Ms must be installed in pairs e FBDIMMs must be installed in sequential order beginning with bank A In Advanced ECC mode FBDIMMs must be populated as specified in the following table Configuration Bank A Bank B 1A and 3A 5B and 7B Online spare memory configuration Online spare memory provides protection against degrading FBDIMMs by reducing the likelihood of uncorrectable memory errors This protection is available without any operating system support An understanding of single rank and dual rank FBDIMMs is required to understand memory usage in online spare mode FBDIMMs can either be single rank or dual rank Certain FBDIMM configuration requirements are based on these classifications A dual rank FBDIMM is similar to having two single rank FBDIMMs on the same module Although only a single FBDIMM module a dual rank FBDIMM acts as two separate FBDIMMs The purpose of dual rank FBDIMMs is to provide the largest capacity FBDIMM for the current DRAM technology If the current DRAM technology allows for 2 GB single rank FBDIMMs a dual rank FBDIMM using the same technology would be 4 GB In online spare mode a single rank of memory acts as the spare memory For single rank FBDIMMs the entire FBDIMM acts as the spare memory For a dual rank FBDIMM only half of the FBDIMM acts as the spare memory while the other half is available for operating system and application usage If one of the non spare FBDIMMs receives correctable memory
37. PIR LTC ESL RMR EE Siet BLR MERNE CEICANT ESU RMR EEE LEIBA HPD DAR Sien tt MEGCSHOMIC HRS UR REH SEAL KAT SERA PBR SHERELET AT AZ HP FRITES EA AITHE CSR AB URI R MRAR E SRE AN TE DE HR ER PA AR HE BE X TR Rte MRA HP et HP RS HER ek BR SEXE PEA BEA CSR AR SE HENS HP RIC ZEN Rik HT BIR APA CSR MBH ITER EREA LUMATA WRA HP SHA MW YMARRSLAHES RAMAL F T H SALES A THERE GE Sep AITE Fit MRE EX HP AG BRIA MARIE A RAF Sass AIRS ARS KA HP een et A EUX EN EI Minn FA dE HAE HP MARI H RATER PR AITE ATRERARENEE HP SIS DR SIS HGS FRAME AERE RRE RPR EB CSR BAKER TLEA RE MAFE RIANI YARE EERE TES RRMA BR RARA MRERGH BARE HP ARL RG FSARKA AIT Bid 2 BERR HP AEEA CSR RREA R IEEE AIG A RBH E AHP MRK I A RERET HP BAG YOMEMEMIRA AREE 5 NIER SSES HP SPUEREN E AU E PRAIRIE MRA EE A A RIR HP BESSE EI ERR EA BITER HP RRENAREN RA EE AX Hp SABHA SS lk unR SS 0 BRAKE Bia HP Rok http www hp com go selfrepair Technical support 105 SP BTIMHE H HP deanaxat 7573 SAR BTMHE CSR FERDES dp BIER ERNEST ASHER EX RIIETE o ARE 22 RNA AN HP ER HP BRIDELER OHER TEE hE CSR E Hen AI HP HERRAR AAS EE CR FHNAIR HHD SAB TREAT EEEE AIRES HP BREEF HP HUY HULARA AT RAIA RARA oO SERIES DIE RER EERE AREA BITHA MA A REER HP BEER AITTRER Rete OREN RARER mA E aE AREAS AWM SE AE HP PEARES mee PR HP RESMAIR AEMERT dE dE CG AC
38. Remove the expansion slot cover ae E S P gt Unlock the PCI retaining clip Hardware options installation 55 7 Install the expansion board KR OOOO Gace Lock the PCI retaining clip Install the PCI riser cage on page 26 10 Connect any required internal or external cables to the expansion board Refer to the documentation that ships with the expansion board 11 Install the access panel on page 25 PCI riser board option To install the component Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 1 Power down the server on page 23 Extend the server from the rack on page 23 Remove the access panel on page 24 Remove the PCI riser cage on page 25 E 5 Se ee Remove any expansion boards Hardware options installation 56 6 Remove the PCI riser board Install the optional riser board Install any expansion boards Expansion board options on page 53 Install the PCI riser cage on page 26 10 Install the access panel on page 25 11 Install the server into the rack 12 Power up the server on page 23 Hardware options installation 57 Cabling SAS hard drive cabling PCI SAS cabling to an HP Smart Array P400i Controller PCI SAS cabling to optional expansion board controller Cabling 58 Fan board cabling DE
39. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Pee es irs Td EZ Power cord statement for Japan AL zit YRS GELIES v FRE it En KE MORE CIE RE A Regulatory compliance notices 95 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sens
40. a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any Configuration and utilities 63 intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 1 2 2 3 4 5 0r6 3 4 5 0r6 To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language o
41. afety information on page 73 Gather symptom information on page 75 Prepare the server for diagnosis on page 76 Use the Start diagnosis flowchart on page 77 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read the Important Safety Information document provided with the server Troubleshooting 73 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions ANS A K AN AN A is 20 41 27 22 kg WARNING To reduce the risk of personal injury or damage to the equipment 47 18 D ET 60 lb This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock f
42. all an HP service provider A predictive POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 88 System battery If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life could be 5 to 10 years A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server on page 23 2 Extend the server from the rack on page 23 3 Remove the access panel on page 24 4 Remove the battery To replace the component reverse t
43. approximately 1 25 cm 0 5 in Push down on the hood latch The access panel slides to a closed position Use the T 15 Torx screwdriver attached to the rear of the server to tighten the security screw on the hood latch Remove the PCI riser cage St Sr ee AE ES Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Power down the server on page 23 Extend the server from the rack on page 23 Remove the access panel on page 24 Disconnect any internal or external cables connected to any existing expansion boards Press the blue button to release the black knob Turn the black knob counter clockwise Remove the PCI riser cage Operations 25 Install the PCI riser cage Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Align the PCI riser cage with the chassis and slide it into place 2 Tighten the thumbscrews to secure the PCI riser cage a Press down the black knob while turning clockwise until fully tightened b While holding the black knob and pressing down press and release the blue button to lower the black knob to the locked position 3 Connect any required internal cables to the expansion board Refer to the documentation that ships with the expansion board I
44. ation 38 6 Remove the processor socket protective cover LY IMPORTANT Be sure the processor remains inside the processor installation tool 7 Ifthe processor has separated from the installation tool carefully re insert the processor in the tool Hardware options installation 39 8 Align the processor installation tool with the socket and install the processor 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 40 10 Close the processor socket retaining bracket and the processor retaining latch Z CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever 11 Remove the heatsink cover A CAUTION After the cover is removed do not touch the thermal interface media Hardware options installation 41 12 Install the heatsink 14 Open the latches on the corresponding PPM slot Hardware options installation 42 15 Install the PPM NOTE The appearance of compatible PPMs may vary NOTE The PPM is keyed and the key must be aligned when installed 17 Install the access panel on page 25 Hardware options installation 43 Memory options This server contains eight FBDIMM slots You can expand server memory by installing supported Registered DDR 2 FBDIMMs Memory configurations The
45. bling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Configuration and utilities 65 Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the
46. bsite http www hp com go support Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can e Remotely power up power down or reboot the host server Send alerts from iLO 2 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 2 interface e Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility Z CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Configuration and utilities 67 Run the Erase Utility if you must erase the system for the following reasons e You want to
47. cack 67 Rebeet Ee 67 Integrated Lights Out 2 technology sise 67 ALES ee 67 StorageWorks library and tape tools 68 HP Systems Insight Manager ca i 0csbicdenctstis ian dsaedsccaosetaostawssoeatsonssaaseaasaqasentecseeuteapceeeatentabeie eetedoss 68 Management AGENTS ss ssis 35cissssevsnsessssaeaasesetensssiaaeckskd ssessdabuaeieishs csovsiaa ARNERI sen n D nes e nn esse abene teintes 68 Redundant ROM support EE 68 Ee 69 Contents 4 Internal USB functionality suisses 69 Didgnostic tools sennor sreo men em me ei ei lots 69 AP Insight Tee Eege EE 69 HP Insight Diagnostics survey functionality sccsesisercesncseeestenveeneennccenssecnvaencsnnccaniadsenescesneccessnaaqesess 70 Integrated Management Loge TE 70 EE EE 70 Remote support and analysis tools iii esse 71 HP Instant Support Enterprise Edition ss 71 Web Based Enterprise Service suisses 71 Open Services Event Manager cccvbeavennsneeestadvaguvocneceeeesducevevenneeuesddueeedb ennecsredecieevanrecess 71 Keeping th systemi cUrreNt ie Den 71 Driver eege 71 Proliant Suppor Packs EE 72 Operating system version Support 72 System Online ROM flash component utility iii 72 Change control and proactive notification 2 de ie 72 Car Pack Ant A nn a ae 72 RU CU e PNR RP RE RE SP PO PT RE OT EN POP 73 Troubleshooting RE 73 Prediagnostic steps ensien ee E R 73 fermeture KEE ESSE EEEE EESE Eare Enne 73 ER 75 Prepare the server Ode des 76 EE 76 Service DEE ee eet
48. cal and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Setup 31 Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack warnings A WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one
49. cannot boot A KR D D iy CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPORTANT If upgrading processor speed update the system ROM before installing the processor IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly IMPORTANT Always install a PPM when you install a processor The system fails to boot if the corresponding PPM is missing To install a processor 1 Power down the server on page 23 2 Extend the server from the rack on page 23 Hardware options installation 37 3 Remove the access panel on page 24 4 Open the heatsink retaining bracket A CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board A CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 5 Open the processor retaining latch and the processor socket retaining bracket Hardware options install
50. chart on page 80 e POST problems flowchart on page 83 e OS boot problems flowchart on page 84 e Server fault indications flowchart on page 86 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item Referto General diagnosis flowchart on page 78 2 Power on problems flowchart Server power on problems flowchart on page 80 POST problems flowchart on page 83 OS boot problems flowchart on page 84 Server fault indications flowchart on page 86 Troubleshooting 77 Start diagnosis Do 1 Cop Yes you want Geier to perform the General diagnosis S Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart C E Symptom information on page 75 Service notifications on page 77 Loose connections on page 76 Troubleshooting 78 EE The most recent version of a particular server or option firmware is availabl
51. component is extended for any reason A WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include e Server e Power cord e Hardware documentation Documentation CD and software products e Rack mounting hardware In addition to the supplied items you may need e Operating system or application software e Hardware options Setup 32 Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page a Installing the server into the rack AN CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the
52. cssaeeesessaseesesseseeeccssseeeeesaseesesssseeesenegeee sas 51 Expansion board opions sise 53 Installing an expansion board slot 2 iaic s ssisinansevcccantadatesonsaasicasdatsaseancaasacabansecddexteasreaeandesadasbasnuccnsaas 53 Removing expansion slot covers slots 3 4 and 5 54 Installing an expansion board slot 3 4 or 5 55 PCI riser board E ttit tttt tetis stts ttt AttE ESEESE ESSEEASEEESEEESEEESSEEASEEESE EESE EESSS EEES E EnEn aenn na 56 R Ee E AAE AE EA A E A E AEA AA A A A NE 58 geleed 58 PCI SAS cabling to an HP Smart Array P400i Controller MMRRRRRRRR 58 PCI SAS cabling to optional expansion board controller 58 ori Bord EIS E insta came Re di nd poids 59 Hard drive backplane eekleg Ggtebtegeeer Geet 59 Mediadrive bay GO TE 60 Battery cabling for BBWC eam erent ane oer tte eo ere er te memes ees cr Ree ie ett Stee ween Cet ee eee 60 Systems Insight Display cabling TE 61 E la Re LUE OPEN RER RE ENEE 62 Configuration Ole nn ide 62 Sman Nar SONT a An nr eo ne ene ete ee 62 HP ROM Based Setup Utility suisses 63 EE Elei 65 Option Eegenen E SA Net 66 HP ProLiant Essentials Rapid Deployment Pack cccccccccesssscecesssecescsseceesecseeeeesssseeeesseeeeeseneeeeeesaaees 66 Re entering the server serial number and product ID 66 Management TOSS ecco os dan nn an ne nn a ee 67 Automatic Server Recovery sets eege NES EE NEE secte gere creme daceuneapobenes ee daceummaneeaes
53. d input voltage 100 to 132 VAC 200 to 240 VAC Rated input current 10 A at 100 VAC PT Lee Rated input power 980 W at 100V AC input PP eme Specifications 97 BTUs per hour 3344 at 100V to 120V AC input 3277 at 200V to 240V AC input Rated steady state power 800 W at 100V AC input 850 W at 120V AC input 1000 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 850 W at 120V AC input 1000 W at 200V to 240V AC input Specifications 98 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller In the United States see the HP US service locator webpage http www hp com service locator In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week F
54. dio frequency Regulatory compliance notices 90 energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored
55. e identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires
56. e on the following websites e HP Support website http www hp com support e HP ROMBIOS Firmware Updates website http h18023 wwwl hp com support files server us romflash ht ml General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers eege Guide located on the as CD or on the HP website http www hp com suppor po HP contact information on page 99 Troubleshooting 79 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed s
57. em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servi o postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 104 ms A CRHBRIES EA ganzem MAMMROLMRI ST SHURE SMART DHD HURI ROSE CES CSR BEKDYES BORIC CORRE RAT ISBT ES LHP HPEISHPERRT BIE AHR Lt BS HSTOMMEME BERTEL SEMICRIL Cut CES EO AC Y eT DA RE CHENDAOMR MMM DUT LEE SHALE TO SEI EAT SRERSLUAM RAS SRMRENET E BESCCEMER THOMA COMREMEACERACT MMA DUT L SERA RES Re RL EIERE Rit CAE LC MARA RL tr REY ER ERC ENTERT HMAO ROBRS K ssen EU ECA MRORMEMMT Sta HEHHE RRB Ek SLARALAL RIVET n DECH HARRIER ATERRAR HS SAM ENTUET MAGMA CBA sk Tis CRPREBBRAB EJALET Khe EE CH BMRA MIB CLICKY MA AR MILUNICR lt SIRAT E CHE E L ngt HPO BOIRE TU EIRE MBM MEET FA ALES SRAD CORR EHARA AUR HPT SBEMHSHDESMAVRREN TVET MMAR HPLC SIE IER EUREN ABR SH
58. emperature level iy IMPORTANT An immediate shutdown is a hardware controlled function and it overrides any firmware or software actions e In the operating system o The Health Driver performs an orderly shutdown if it detects a cautionary temperature level If the server detects a critical temperature level before the orderly shutdown occurs the server performs an immediate shutdown Additionally the Health Driver performs an orderly shutdown if more than one fan is failed or removed o When Thermal Shutdown is disabled in RBSU the server performs an immediate shutdown if it detects a critical temperature level LY IMPORTANT An immediate shutdown is a hardware controlled function and it overrides any firmware or software actions Operations 28 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6 Hour Callto Repair o 4Hour 24x7 Same Day o 4Hour Same Busi
59. entify the problem 1 Is the internal health LED red or amber 1 What color is the system power LED Amber or Green Yes 3 4 Reseat indicated If conditi till exist component Check eet for ones connec replace indicated Cep tions component Check for Power Is the external loose power On health LED cords Standby red or amber button 5 Mark the corresponding Press IML entry as 6 Power On repaired if Check for Standby present power source is this a button problems single power supply system and the external health LED is a 7 is extemal Replace power supply health LED that does not have a red or amber green LED on Check for loose power cord 7 Reseat or replace power supply 8 7 Does Check for Replace power condition possible supply d till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 82 POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device ltem Referto 1 POST error messages and beep codes on page 88 Video problems in the
60. errors at a higher rate than a specific threshold the server automatically copies the memory contents of the degraded rank to the online spare rank The server then deactivates the failing rank and automatically switches over to the online spare Because FBDIMMs that experience a high rate of correctable memory errors also have a higher probability of receiving an uncorrectable memory error this configuration reduces the likelihood of uncorrectable memory errors that would result in server downtime Online spare is performed per branch of the memory controller For a server with both branches populated two ranks are used for online spare memory One branch can fail over to the associated online spare while the other branch is still protected Each branch is made up of two banks e Branch O contains banks A and C Hardware options installation 45 e Branch 1 contains banks B and D Online spare FBDIMM configuration requirements in addition to general configuration requirements e When only bank A is being used it must be fully populated with dual rank FBDIMMs e If banks A and C are being used they must be fully populated e If installed bank A and bank C must contain FBDIMMs with identical part numbers e If installed bank B and bank D must also contain FBDIMMs with identical part numbers In online spare mode FBDIMMs must be populated as specified in the following table Branch 0 Branch 1 Bank C Bank B 2C and 4C 5B and 7B
61. erver Were options 3 4 aided mie the a for Download the latest Geen configuration changed Service software and still exist recently Notifications firmware from the HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does f memory server to last known working state condition still configuration or original shipped configuration exist 7 Does Break server Does Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 6 Add one part at a time back to Does configuration to isolate faulty condition still KEN component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending e Survey configuration snapshots Provider back a failed part e OS event log file e Full crash dump Server power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber Troubleshooting 80 e The external health LED is red or amber e The internal health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or
62. ervers smartstart POST problems flowchart on page 83 Hard drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation HP Insight Diagnostics on page 69 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 76 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 99 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 78 Troubleshooting 85 Start OS boot problems 2 Yes Go to POST Problems
63. fied as SELV or TNV in accordance with applicable national requirements for Information Technology Equipment and Telecommunications Equipment Generally these requirements are based on the International Standard for Information Technology Equipment IEC 60950 and or the European Telecommunication Standard ETS 300 132 2 The DC source is to have one pole Neutral Return reliably connected to earth ground in accordance with local regional electric codes and or regulations The green yellow lead of the power cable assembly must be connected to a suitable ground earth terminal This terminal must be connected to a suitable building ground earth terminal in accordance with local regional electric codes regulations Do not rely on the rack or cabinet chassis to provide adequate ground earth continuity Hardware options installation 51 WARNING To reduce the risk of personal injury or damage to the equipment the installation D jury g quip of power supplies should be performed only by individuals who are qualified in servicing server equipment and trained to deal with products capable of producing hazardous energy levels WARNING To reduce the risk of personal injury from hot surfaces observe the thermal labels on each power supply or module WARNING To reduce the risk of injury from electric shock hazards do not open power supplies Refer all maintenance upgrades and servicing to qualified personnel CAUTION Do not run the server with o
64. he array controller using ORCA e Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Registering the server To register the server refer to the HP Registration website http register hp com Setup 36 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process A A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option The server supports single and dual processor operation With two processors installed the server supports boot functions through the processor installed in processor socket 1 However if processor 1 fails the system will attempt to boot from processor 2 and provide a processor failure message The server uses PPMs to provide power to each processor The corresponding PPM must be installed for each processor or the system
65. he battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per There is an open circuit across the battery terminals or within the second battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years Hot plug fans 6 fan configuration For server models that support six fans the fan configuration operates in redundant mode when all six fans are installed Sle HH n i For more information see Hot plug fan operation on page 28 Component identification 20 Hot plug fans 12 fan configuration For server models that support 12 fans the fan configuration operates in redundant mode when all 12 fans are installed For more information see Hot plug fan operation on page 28 Fan board components Description Fan connectors 8 Systems Insight Display connector Power On Standby button system power LED UID LED button USB connectors 2 Video connector Component identification 21 tem eier Fan board system connector Only the 12 fan configuration supports all connectors Component identification 22 Operations Power up the server To power up the server press the
66. he removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider System battery 89 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computer
67. hen drives are grouped together into the same drive array Hardware options installation 47 Installing a hot plug SAS hard drive 2 Install the hard drive Au Lo CT A CT A Cr i ei CSL Cri s weg CL CI A i H H H H H H i is i Lbs 3 Determine the status of the hard drive from the hotplug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 17 Removing a hot plug SAS hard drive Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 17 2 Back up all server data on the hard drive Hardware options installation 48 3 Remove the hard drive LS ET QE H J Media drive option 1 Power down the server on page 23 2 Remove the existing media drive option or blank Hardware options installation 49 3 Slide the CD DVD ROM drive or diskette drive into the drive bay Redundant hot plug AC power supply option Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Access the product rear panel on page 27 2 Remove the power supply blank Z WARN
68. ials Foundation Pack 68 HP Proliant Essentials Rapid Deployment Pack 66 HP Systems Insight Manager overview 68 identification number 90 iLO Integrated Lights Out 67 iLO 2 activity LED 11 iLO 2 link LED 10 iLO connector 10 IML Integrated Management Log 70 Important Safety Information document 73 Insight Diagnostics 69 70 installation services 29 installation server options 33 37 installing hardware 37 installing operating system 35 installing server 33 Instant Support Enterprise Edition 71 Integrated Lights Out iLO 67 Integrated Management Log IML 70 internal health LED 8 15 J Japanese notice 93 K keyboard connector 10 Korean notices 94 L laser devices 94 LED iLO 2 activity 11 LED iLO 2 link 11 LED internal health 8 LED PCI riser cage 18 LED system power 8 LEDs 7 LEDs battery pack 19 LEDs drive 17 LEDs hard drive 17 LEDs NIC 8 11 LEDs power supply 11 LEDs SAS hard drive 17 LEDs SATA hard drive 17 LEDs troubleshooting 73 LEDs unit identification UID 8 11 loose connections 76 M Management Agents 68 management tools 67 media drive 49 media drive bay 7 60 media drive blank 49 memory 15 44 64 65 memory configuration requirements 45 46 memory mirrored 46 65 memory online spare 45 64 mirrored memory 46 65 mouse connector 10 N NIC connectors 10 NIC LEDs 8 11 NMI jumper 12 13 14 NVRAM clearing 14 O Online ROM Flash Component Utility 72
69. inuous hardware event monitoring and automated notification to identify and prevent potential critical problems Through remote diagnostic scripts and vital system configuration information collected about your systems ISEE enables fast restoration of your systems Install ISEE on your systems to help mitigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html For installation information refer to the HP ISEE Client Installation and Upgrade Guide ftp ftp hp com pub services hardware info isee_client pdf Web Based Enterprise Service WEBES enables administrators to manage hardware events proactively either locally or online The service provides real time multiple event analysis crash analysis and notification locally through SMTP and remotely through ISEE for OpenVMS Tru64 and Microsoft Windows operating system binary error logs For more information refer to the HP website http h18000 www1 hp com support svctools Open Services Event Manager OSEM is a standalone tool that performs real time reactive and proactive service event filtering analysis and notification The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrator or HP through SMTP and ISEE For more
70. ire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power I WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions A WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Troubleshooting 74 A WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the
71. itive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 96 Specifications Environmental specifications DER E 30 C to 50 C 22 F to 122 F Storage 30 C to 60 C 22 F to 140 F Maximum wet bulb 28 C 82 4 F temperature Relative humidity noncondensing Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications d ses ee Rate
72. iver xternal option blank IC 2 connector E N D i iLO 2 connector Video connector USB connectors 2 Serial connector Mouse connector Keyboard connector PCI expansion slot definitions 2 x4 slot 1 bus A x4 slot 1 bus A Poe ed PLe PCLx Component identification 10 x4 slot 3 bus C x8 slot 3 bus C x8 slot 4 bus D 64bit 133 MHz slot 4 bus D x8 slot 5 bus E 64 bit 133 MHz slot 5 bus D x4 slots x8 cards are supported but will run at x4 speeds x8 slots x16 cards are supported but will run at x8 speeds All slots are non hotplug Rear panel LEDs and buttons 1 Power supply LED Green Normal Off System is off or power supply has failed 2 UID LED button Blue Activated Flashing System being remotely managed Off Deactivated 3 NIC iLO 2 activity Green Network activity Flashing Network activity Off No network activity 4 NIC iLO 2 link Green Network link LED Off No network link Component identification 11 System board System board components 6 fan configuration E Fi mem ot 1 7 E i E 7 The lower USB connector is unavailable Component identification 12 System board components 12 fan configuration tem Iech oo 1 E i E i 7 i 9 x The lower USB connector is unavailable Component identification 13
73. izione e di manodopera per il servizio e Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilita e alla localita geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pud richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pud comportare la fatturazione del ricambio da parte di HP Nel ca
74. leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time rack may become unstable if more than one component is extended for any reason A WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server T a WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for 20 41 27 22 kg manual handling 47 18 60 lb Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product Z CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the
75. ll times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the operating system To operate properly the server must have a supported operating system installed For the latest information on supported operating systems refer to the HP website hitp www hp com go supportos Methods to install an operating system on the server include e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server e Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website hitp www hp com support For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Powering up and configuring the server To power up the server press the Power On Standby button Setup 35 While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually e Press the F8 key when prompted during the array controller initialization to configure t
76. management arm with right hand swing v cucaiais cuxscosvernsadrdidaxsanaveceasiadavansnoavncvaatedaansaanavecenaaiencdes 27 Hotpl g fan Operation sisses E an anni 28 E sash T E N A A A A IA ca OE E A A E E es EE 29 Optional installation Sepieee EES EE A E Eden eR 29 Rack planning E 29 Optimum GnvirOnmenticsisisseccccecnessdseeseadacenea EEEE EEEE ERE EEEE EEE 30 Space and airflow requirements siens 30 Temperature requirements iss ciiscccaceresssacrovecceccane sbaautes deceanenasbaneeesdeceanenaseseetsddacatenbpeaeees RETE EEan 31 Eerwer reel reene bt eiSkk a Set RR ENEE AE E EAR ee eeh Ee EE eg 31 El ctrical grounding requirements iesnas ien e aE E EEEE EE ER EE E EE RE 31 EE 32 Identifying the contents of the server shipping carton 32 Installing hardware E 33 Contents 3 Installing the server into Oe dE 33 Installing the SES OISE nine eines 35 CENTER 35 Registering the TT 36 a opions cle PO RS Re 37 oe EEN 37 age 37 TEE 44 E ne nd none en 44 Advanced ECC memory desde ci kates lind EE EE 44 Online spare memory configuration ES US ane dirt asa nee ome ts 45 Mirrored memory configuration EE 46 Pe tie peter 47 a TEE 47 Installing a hot plug SAS hard lee et aidera deet leks 48 Removing a hotplug SAS hard drive nn nine 48 Media drive Option issc siise eesti benches ASE ETER e EEES ee EINES a E EESE ET ee dass RERE E vie 49 Redundant hot plug AC E 50 DC power supply option ccccccccccsssececessnececcsseeeecesseseeceessseeec
77. mer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen e Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht e Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende we
78. metal oxide semiconductor 14 component identification 7 14 components 7 configuration of system 35 62 Configuration Replication Utility 63 configuration tools 62 connection problems 76 connectors 7 contacting HP 99 creating a disk image 66 D DC power supply 51 Declaration of Conformity 91 deployment software 66 device numbers 16 diagnosing problems 73 76 diagnostic tools 62 66 67 69 diagnostics utility 69 diskette image creation 66 drive LEDs 17 drivers 71 DVD CD ROM drive removing 49 electrical grounding requirements 31 electrostatic discharge 96 environmental requirements 30 Erase Utility 67 European Union notice 92 expansion board 10 53 expansion slot covers 54 expansion slots 10 53 54 external health LED 8 F fan board 21 59 fan board connector 59 FBDIMM slot locations 15 FBDIMMs 44 features 7 Federal Communications Commission FCC notice 90 91 flowcharts 77 78 80 83 84 86 front panel components 7 front panel LEDs 8 Index 111 G general diagnosis flowchart 78 grounding methods 96 grounding requirements 31 H hard drive bays 7 hard drive blanks 48 hard drive LEDs 17 hard drives 17 hard drives determining status of 17 hard drives installing 47 48 hard drives removing 48 hardware options 37 hardware options installation 33 37 health driver 67 health LEDs 8 14 heatsink 37 hot plug fans 27 HP Insight Diagnostics 69 70 HP Proliant Essent
79. nch is essentially a separate memory controller The FBDIMMs map to the two branches as indicated in the following table Send Branch tO FBDIMM 1A FBDIMM 5B FBDIMM 3A FBDIMM 7B FBDIMM 2C FBDIMM 6D FBDIMM 4C FBDIMM 8D This multi branch architecture provides enhanced performance in Advanced ECC mode The concept of multiple branches is important for the operation of online spare mode and mirrored memory mode If the server contains more than 4 GB of memory consult the operating system documentation about accessing the full amount of installed memory Advanced ECC memory Advanced ECC memory is the default memory protection mode for this server In Advanced ECC the server is protected against correctable memory errors The server provides notification if the level of Hardware options installation 44 correctable errors exceeds a pre defined threshold rate The server does not fail because of correctable memory errors Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure Whereas standard ECC can correct single bit memory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the FBDIMM In addition to general configuration requirements Advanced ECC memory also has the following configuration requirements e FBDIM
80. ne AC power supply and one DC power supply installed D D BP PB CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly grounded earthed before beginning any installation procedure To install the component 1 Remove the power supply blank A WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed Hardware options installation 52 2 Slide the power supply into the power supply bay until the release lock lever clicks securing the power supply Connect the power cord to the power supply Tighten the two retaining screws on either side of the power cord connector Route the power cord o If the cable management arm has a left hand swing route the power cord through the cable management arm o If the cable management arm has a right hand swing remove the cable management arm or convert it for left hand swing For removal instructions see Cable management arm with right hand swing on page 27 For conversion instructions see the instructions that ship with the 2U Quick Deploy Rail System Connect the power cord to the DC power source Be sure that the power supply and external health LEDs are illuminated green Expansion board options The server supports PCI PCI X and PCI Express expansion boards Installing an expansion board slot 2 1 Power do
81. ness Day e Software support o Microsoft o Linux o HP Proliant Essentials HP SIM and RDP o VMWare e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant html Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Setup 29 Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e Leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the fron
82. nstall the access panel on page 25 Install the server into the rack Operations 26 6 Connect any required external cables to the expansion board Refer to the documentation that ships with the expansion board 7 Power up the server on page 23 Access the product rear panel Cable management arm with left hand swing To access the server rear panel open the cable management arm Cable management arm with right hand swing NOTE To access some components you may need to remove the cable management arm To access the product rear panel components open the cable management arm 1 Power down the server on page 23 2 Swing open the cable management arm 3 Remove the cables from the cable trough Operations 27 4 Remove the cable management arm Hot plug fan operation The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down in the following temperature related scenarios e At POST o The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level If the cautionary temperature level is still detected after 5 minutes the BIOS performs an orderly shutdown and enters Standby mode o The BIOS performs an orderly shutdown if two or more fans have failed o The server performs an immediate shutdown if it detects a critical t
83. o seconds not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary power is available as indicated by LED 2 In the absence of auxiliary power battery power alone preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For further GE refer to the controller QuickSpecs on the HP website h http www hp com Double blink The cache microcontroller is waiting for the host controller to then pause communicate Component identification 19 One blink per The battery pack is below the minimum charge level and is being second charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery The battery pack is fully charged and posted write data is stored in the cache Of The battery pack is fully charged and there is no posted write data in the cache One blink per One blink per An alternating green and amber blink pattern indicates that the second second cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller There is a short circuit across t
84. ogo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente dia laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo dia o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el envio de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver algun componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco dias laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje Technical support 102 de envio Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se hard cargo de todos los gastos de envio y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la pagina web de HP siguiente http www hp com go selfrepair Custo
85. om support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Troubleshooting 87 4 Start Server fault 5 indications Select an appropriate fault indicator 1 Insight Management Agents Is the Was Is the event reported Is there an IML interhal dr ie PRES by Insight entry identifying health LED LED oa Management the problem amber ee Agents 4 The system is Gather information from the degraded System Management Homep age Failing components will be shown as yellow degraded or orange failed The system is critical problems Are there any component health 2 illumi 7 Obtain failure information from Soe eee IML entry if available Is a hard drive fault LED on Is there 7 sufficient information Use maintenance to identify failing tools to identify the component problem Is the LED solid or blinking Blinking 8 Replace or reseat component identified as failed or about to fail You may need to replace the hard drive Run the Smart Array SCSI diagnosis g feature in HP Insight Diagnostics Online failure alert has Edition This feature is found on been received for Mark the corresponding IML SmartStart 7 4 or greater If the feature isl this drive entry as repaired if present not available c
86. om the rack Operations 23 3 After performing the installation or maintenance procedure slide the server back into the rack a Press the server rail release latches and slide the server fully into rack A WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers b Press the server firmly into the rack to secure it in place Remove the access panel Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them AA CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Operations 24 To remove the component 1 Instal Power down the server if performing a non hot plug installation or maintenance procedure Power down the server on page 23 Extend the server from the rack on page 23 Use the T 15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch Lift up on the hood latch handle and remove the access panel the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server
87. or continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Technical support 99 e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts ar
88. ow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in iy IMPORTANT The HP ProLiant DL380 Generation 5 Server cable management arm is not supported on Compaq branded 7000 series racks Setup 30 Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F AA CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Comp
89. perating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a diskette CD or hard drive During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key e Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring online spare memory To configure online spare memory 1 Install the required FBDIMMs Configuration and utilities 64 2 Access RBSU by pressing the F9 key during powe
90. power supply failure To identity component in critical state refer to Systems Insight Display LEDs Green Network link Flashing Network link and activity Off No link to network If power is off view the rear panel RJ 45 LEDs for status Green Network link Flashing Network link and activity Off No link to network If power is off view the rear panel RJ 45 LEDs for status Green System on Amber System shut down but power still applied Off Power cord not attached or power supply failure Component identification 8 Systems Insight Display LEDs ED ED EE Online spare Of No protection Green Protection enabled Amber Memory failure occurred Flashing amber Memory configuration error Mirror Of No protection Green Protection enabled Amber Memory failure occurred Flashing amber Memory configuration error All other LEDs Off Normal Amber Failure Lk IMPORTANT If more than one FBDIMM slot LED is illuminated further troubleshooting is required Test each bank of FBDIMMs by removing all other FBDIMMs Isolate the failed FBDIMM by replacing each FBDIMM in a bank with a known working FBDIMM NOTE The HP Systems Insight Display LEDs represent the system board layout Component identification 9 Rear panel components 1 7 S tem ES 10 11 1 w 14 15 1 1 8 OO GP a UN Gy LED CL Expansion slot 5 T 10 T 15 Torx screwdr
91. r up when the prompt is displayed in the upper right corner of the screen 3 Select System Options 4 Select Advanced Memory Protection 5 Select Online Spare with Advanced ECC Support 6 Press the Enter key 7 Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory refer to the white paper on the HP website http 7h18000 www1 hp com products servers technology memoryprotection html Configuring mirrored memory To configure mirrored memory 1 Install the required FBDIMMs 2 Access RBSU by pressing the F9 key during power up when the prompt is displayed in the upper right corner of the screen 3 Select System Options 4 Select Advanced Memory Protection 5 Select Mirrored Memory with Advanced ECC Support 6 Press the Enter key 7 Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on mirrored memory refer to the white paper on the HP website hitp 7h18000 www1 hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes ena
92. rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack For more information refer to the installation instructions that ship with the 2U Quick Deploy Rail System 2 Connect peripheral devices to the server Trem T CE KEE RE O e Expansion slot 4 ee o poe oio CE E EE EE ooa Dese O E Setup 33 USB connectors 2 Keyboard connector A WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 3 Connect the power cord to the rear of the server 4 Install the power cord anchor on the handle of the power supply NOTE Peripheral device cables are removed for clarity 5 Secure cables to the cable management arm LY IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack Setup 34 6 Connect the power cord to the AC power source Z WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at a
93. rkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp nl services servicepartners Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o periodo de diagn stico a HP ou fornecedores parceiros de
94. rver be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Troubleshooting 76 e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e H problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 77 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 78 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 77 e General diagnosis flowchart on page 78 e Server power on problems flow
95. s System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems LY IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website hitp www hp com support e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website hitp www hp com support Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack
96. s The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate ra
97. s conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth CE Xxxx This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Regulatory compliance notices 92 Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will a help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the
98. sed Enterprise Service 71 Index 114
99. servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pecas CSR Technical support 103 e Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o e Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos
100. so di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP hitp www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt e Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet e Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen Technical support 101 lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das
101. system environment variables to determine the configuration and then writes the results to an editable script file This file can then be deployed across multiple servers with similar hardware and software components For more information refer to the SmartStart Scripting Toolkit User Guide on the HP website http h18004 www1 hp com products servers management toolkit documentation html HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website hitp www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e To access RBSU press the F9 key during power up when prompted e To navigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key LY IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select
102. t ID and press the Enter key Press the Esc key to close the menu Press the Ese key to exit RBSU Soe ee 10 Press the F10 key to confirm exiting RBSU The server will automatically reboot Configuration and utilities 66 Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPag utility enables you to upgrade the system firmware BIOS or Lights Out 100 firmware To upgrade the firmware insert a ROMPag diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPag utility see the HP we
103. t door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet AA CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow Z CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high H g airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper front to back airflow and cooling AA CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors If the 42U rack includes closing front and rear doors you must all
104. t provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM HP Systems Insight Manager on page 68 e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO 2 user interface e From within HP Insight Diagnostics on page 69 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnostic Utility The HP Array Diagnostics Utility is a web based application that creates a report of all HP storage controllers and disk drives This report provides vital information to assist in identifying faults or conditions that may require attention ADU can be accessed from the SmartStart CD SmartStart software on page 62 or downloaded from the HP website http www hp com Configuration and utilities 70 Remote support and analysis tools HP Instant Support Enterprise Edition ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices a feature of HP support ISEE provides cont
105. ternal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Management agents on page 68 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log on page 70 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 7 System Management Homepage https localhost 238 1 Power on problems flowchart Server power on problems flowchart on Smart Array SCSI Diagnosis feature in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 99 HP Insight Diagnostics on page 69 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp c
106. the server offline Always perform an orderly shutdown if possible This means you must a Exit any applications b Exit the operating system c Power down the server on page 23 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server NOTE To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process o HP recommends you have access to the server documentation for server specific information Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the se
107. ule enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice Regulatory compliance notices 94 A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider
108. undancy 68 ROM updating 72 ROM Based Setup Utility RBSU 63 ROMPag utility 67 68 S safety considerations 32 73 safety information 69 SAS device numbers 16 SAS drive numbers 16 17 SAS drives 17 47 48 SAS hard drive 47 48 SAS hard drive LEDs 17 SATA hard drive LEDs 17 scripted installation 62 serial connector 10 serial number 66 series number 90 server fault indications flowchart 86 server features and options 37 server installation 33 service notifications 77 shipping carton contents 32 SmartStart autorun menu 62 SmartStart Scripting Toolkit 62 SmartStart overview 62 software 62 space requirements 30 specifications 97 start diagnosis flowchart 77 static electricity 96 status lights battery pack 19 StorageWorks Library and Tape Tools L amp TT 68 support 71 99 support packs 62 supported operating systems 72 symbols on equipment 74 system board battery 94 system board components 12 13 System Erase Utility 67 system maintenance switch 14 system power LED 8 19 Systems Insight Display 7 61 Systems Insight Manager 68 Index 113 T Taiwan battery recycling notice 95 technical support 99 telephone numbers 99 temperature requirements 31 Torx screwdriver 10 troubleshooting 73 U UIDLED 8 11 14 updating the system ROM 68 USB connectors 7 10 USB support 69 utilities 62 utilities deployment 62 63 66 V ventilation 30 video connector 7 10 W warnings 32 74 Web Ba
109. uter Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not P jury g quip overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility AA CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any lo
110. ware refer to the HP ProLiant Essentials Foundation Pack or the HP website http 7h18013 www1 hp com products servers management smartstart index html SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit Configuration and utilities 62 Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers This utility is run during State 0 Run Hardware Configuration Utility when doing a scripted server deployment CONREP reads the state of the
111. website http www hp com hps carepack servers cp_proliant html Configuration and utilities 72 Troubleshooting Troubleshooting resources The HP Proliant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification error message interpretation issue resolution and software maintenance To obtain the guide refer to any of the following sources and then select the HP Proliant Servers Troubleshooting Guide The server specific Documentation CD The Business Support Center on the HP website http www hp com support Navigate to the server technical support page Under self help resources select ProLiant Troubleshooting Guide The Technical Documentation website http www docs hp com Select Enterprise Servers Workstations and Systems Hardware and then the appropriate server Pre diagnostic steps 1 2 3 4 WARNING To avoid potential problems ALWAYS read the warnings and cautionar p p g y information in the server documentation before removing replacing reseating or modifying system components Lk IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important s
112. wn the server on page 23 2 Extend the server from the rack on page 23 3 Remove the access panel on page 24 Hardware options installation 53 4 Remove the expansion slot cover Install the expansion board 6 Connect any required internal or external cables to the expansion board Refer to the documentation that ships with the expansion board 7 Install the access panel on page 25 Removing expansion slot covers slots 3 4 and 5 AA CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage AA CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed Power down the server on page 23 Extend or remove the server from the rack Remove the access panel on page 24 Se es Remove the PCI riser cage on page 25 Hardware options installation 54 5 Remove the expansion slot cover Installing an expansion board slot 3 4 or 5 AA CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Power down the server on page 23 Extend the server from the rack on page 23 Remove the access panel on page 24 Remove the PCI riser cage on page 25
113. y server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation Configuration and utilities 69 For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 69 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 72 NOTE The current version of SmartStar

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