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user guide - Wireless

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5. For tips on how to protect against fraud please visit the CPUC s website at www CalPhonelnfo com 2011 AT amp T Intellectual Property All rights reserved AT amp T AT amp T logo and all other marks contained herein are trademarks of AT amp T Intellectual Property and or AT amp T affiliated companies 92IAJ9S JO SUH L 191v e sepenye seluedwoo o AuedoJg 1m yl nu 91V ap sejeeuJoo 502 uos inbe sepiua1uoo 522 5610 SP sepo A S1V ap odnobo ja sope uesaJ soupaiep so sopo Auedojg jeni ereiul 91v 1102 WOT OJU BUOU JED MMM Ua eiuJoJe ep 021000 onas ep sesadu UOISILWOD g AP Q M ONIS 3 JEUSIA a equo si b old OWOD eJqos sofesuoo Jiqi28J Bled 9v6 G0t 8 1 Je esie iunuloo ueqop 021 oueng ep sejuer 507 0 76 2 008 1 Ie Jeujej OIDIMAS ja JELONOS o agos JeyunDaud eeg sopejse soya ua ue anb A sojsinbaJ so ueunaJ anb sosaJbui sofeq ap s pis i so e sepionpaj sejue uoo IAQUJ ODIMAS BAJO 91V ouJaiqob ap eweiposd jap aued OWOD eurjajr SONIS Terminos del servicio Jd oujeiqoDaduf www 3 uJ lu 0066 8 G 998 1 0 080 9 81 0 0 9191 EGPL 8 1600 0214 OH Nd ues TOOT eins solsoH jeuauy epiueAy GEZ JAMO Dupumg 1 jede 091102 0214 oueng seuomeoiunulo29ja eopejueujejbay unt ej e efanb ns 1e2umnou ueupod u iquie ojuoui oseosa ap sesned epuane anb JUNG un o ouoiebirgo afeniqje je
6. Voice usage is deducted in full minute increments with partial minutes rounded up to the next full minute at the end of each call The timer on your phone may indicate usage of one minute and 15 seconds 1 15 Because AT amp T bills in full minute increments you will actually be charged for a total of two full minutes For answers to other FAQs call Automated Customer Service by dialing 611 from your Pay As You Go phone and selecting the option for Frequently Asked Questions Customer Service ONLINE CUSTOMER SERVICE You can also access and manage your account online at att com mygophone Your vvireless number and account passcode are required to access online customer service VVith online account management you can e Add funds to your account e Check your balance and expiration date e Review recent account activity e Review the details of your rate option e Check the status and balance of any active feature package s you have purchased e Sign up for feature packages e Set up automatic feature package renewal every 30 days e Change your passcode e Enter modify your personal profile e Request that your passcode be sent to your phone free of charge if you forget it Handset Exchange by Mail e Warranty repairs for your GoPhone are as simple as dialing 1 800 801 1101 suons no pexsy Anu nb z i O Uu at O d D tb D MY ACCOUNT VVith My Account GoPhone customers can acc
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10. and then say Check My Feature Packages or go to att com mygophone You can also dial the following codes and press SEND to receive a free text message indicating your package balance Messaging Package 777 2 not available with Unlimited Messaging package e Data Package 777 3 1 Additional usage or feature charges apply See your GoPhone Pay As You Go brochure for details Account balance must be at least 5 to use Data and Instant Messaging services or to download ringtones games or wallpapers Frequently Asked Questions Q I m transferring service from another wireless carrier How can I keep my current phone number A Do not termindte your service vvith your existing company before initiating service with AT amp T Complete activation of new service then dial 611 and press 4 for More Options then 0 to talk to a Customer Care Representative who can assist you with porting your current wireless phone number Port in rules apply Q What happens if run out of funds in my account A Purchase a new card or PIN at any AT amp T retail location or participating authorized dealer e To pay by credit card debit card or checking account dial 611 from your wireless phone and select the Add Money option from the menu OR e Refill online at att com mygophone Q How do I check my expiration date A You may dial 777 and press SEND to receive a text message indicating you
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12. Table of Contents CONTENTS PAGE Account Passcode 4 Refilling Your Account 5 6 Tracking Your Balance amp Expiration Date T Start Talking 8 Basic Features 9 Enhanced Features 11 Frequently Asked Questions 16 Transferring Service From a Wireless Carrier 16 Customer Service 19 Handset Warranty 19 Terms of Service 21 If you are transferring service from another wireless carrier you may be able to keep your current phone number See Q amp A on page 16 for details Congratulations on your purchase of GoPhone Pay As You Go from AT amp T This User Guide contains information on GoPhone Pay As You Go and using the features of this service Please consult the GoPhone brochure or call Automated Customer Service at 611 from your wireless phone for detailed information regarding the charges and fees associated with your service Note your phone number and passcode here Your initial account passcode is the last four digits of your wireless phone number You will be required to change this password to access online customer service For your security we recommend you change your passcode to a secure code other than the last four digits of your wireless phone number You can change your passcode at any time through online customer service att com mygophone or by speaking with a customer service representative If you forget your passcode you can use online customer service to have it text messaged to your phone fr
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16. another call Also acts as a mute button CALL FORWARDING Forwards calls to another number INTERNATIONAL LONG DISTANCE Dial directly from your wireless phone to friends family and business associates around the world DIRECTORY ASSISTANCE Dial 411 on your wireless phone get the phone numbers you need and be automatically connected to them You ll get Directory Assistance driving directions and much more Additional airtime and other charges apply to feature usage Setting up voicemail may trigger daily access fee on applicable plans See your GoPhone Pay As You Go brochure for details Enhanced Features INTERNATIONAL ROAMING IN MEXICO You can now use your GoPhone service when you travel to Mexico No additional feature is required to roam in Mexico all GoPhone customers are automatically eligible Roaming charges apply See sales brochure for rates For coverage information go to att com gophone SoJnjeoJ dIseg You can reach Automated Assistance or Customer Service while roaming in Mexico by calling 611 from your wireless phone or 1 408 962 1025 from any landline phone While roaming outside the U S be sure to make all international calls using the international format country code phone number For example to place an international call back to the United States dial 1 then the area code and phone number the U S country code is 1 In most GSM devices holding down the O key w
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18. payments when due or if we have reasonable cause to believe that your Device is being used for an unlawful purpose or in a way that may adversely affect our service If you have more than one account with us you must keep all accounts in good standing to maintain service If one account is past due or over its limit all accounts in your name are subject to interruption or termination and all other available collection remedies Any provision of this Agreement which by its context is intended to apply after termination of the Agreement will survive termination including but not limited to any restrictions on the use of Devices or Equipment LIMITATION OF LIABILITY Unless prohibited by law the following limitations of liability apply Service may be interrupted delayed or otherwise limited for a variety of reasons including environmental conditions unavailability of radio frequency channels system capacity priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency coordination with other systems equipment modifications and repairs and problems with the facilities of interconnecting carriers We may block access to certain categories of numbers e g 976 900 and international destinations at our sole discretion Additional hardware software subscription credit or debit card Internet access from your compatible PC and or special network connection may be required and you are solely r
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22. From your wireless phone select AppCenter from the main menu Or go to att com rings to select your favorite DATA Browse the internet check email download ringtones apps and more Get access to your favorite websites like CNN ESPN Facebook Google and more Data packages available See section PAY AS YOU GO FEATURE PACKAGES and brochure for more details MOBILE WEB PARENTAL CONTROLS Parental Controls are intended to help parents make the choices that are best for them and for their families Control what sort of purchases can be made on your device and what sort of content is accessible particularly over the wireless Internet There is no charge to use Media Net Parental Controls The only charge is for the brief data usage needed to set the controls if done from your handset You can also manage Mobile VVeb Parental Controls free of charge by contacting Customer Service at 611 from your handset or 1 800 901 9878 To operate Parental Controls Select Customize Media Net e Select Parental Controls You ll see the current settings for the Purchase Blocker and Content Filter the defaults for both are off and the option to change those settings If it s your first visit you will be prompted to set a PIN code and enter your email address Or if you ve used Parental Controls before you will need to enter your previously established PIN code then choose Change Settings e Select the option
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24. SUITABILITY ACCURACY SECURITY OR PERFORMANCE REGARDING ANY SERVICES SOFTWARE OR GOODS AND IN NO EVENT SHALL AT amp T BE LIABLE WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE for any a act or omission of a third party b mistakes omissions interruptions errors failures to transmit delays or defects in the Services or Software provided by or through us c damage or injury caused by the use of Services Software or Device including use in a vehicle d claims against you by third parties e damage or injury caused by a suspension or termination of Services or Software by AT amp T or f damage or injury caused by failure or delay in connecting a call to 911 or any other emergency service Notwithstanding the foregoing if your Service is interrupted for 24 or more continuous hours by a cause within our control we will issue you upon request a credit equal to a pro rata adjustment of any recurring charge if applicable for the time period your Service was unavailable not to exceed the charges collected for the period of interruption or an extension of the expiration period Our liability to you for Service failures is limited solely to the credit set forth above Unless prohibited by law AT amp T isn t liable for any indirect special punitive incidental or consequential losses or damages you or any third party may suffer by use of or inability to use Services Software or Devices provided by or through AT amp T including loss of
25. Ud opie qejse o e auuojuoo afeNque eueipau 21 es 91v aue eindsip Jeinbjeno anb eydeoe oam ja eunjnj uolopoljipoui Jainbyend Jezeyda 1y opeuonueui leniqip osne orjoituop e oIquJe jap seip oe SO ep n p 01 259 10d uomebinou eun eiyeduJoo ej e Je UODEDJIPOL 18 Jezeu ai BPO ll r Ja 010 5 ep ozejd je OSIAe orjbiuop Je UOIDeDIJIDOW eun d x z mg ap ejnsnep es e LINJN ugioe yipoui Jainbyend 21 19v Is anb dog as oueuoo oj enbipui anb oyesjUOD op ejnsnep jJeinbjeno ayueysqo ON 2 einu Jas efenigie ap ejnsnep e1se op peprje1o1 e seouojue euoinoefe ezjany uis aJapisuoo s 21 0 05 01015005 eise anb ap 0502 UJ oAe1uesaidai 0429102 ojueruipeooJd esep eunDuiu sqos ewo 2 10 ep Jipiseud pipod iu euosjed eun ap SPW ap souue 281 so Je NWINDe pipod ou OJAUe oueuoo o uspjanoe 191v A euam ja anb sou u e OWSIWISY OGIGNALIYd 0ALL93100 OALIVIN3S3ud3U OIN3IMNIQ3204d3 M41InO1VYn2 NI VALL23100 0 YNN 30 JLNYdIDILYYd 3 OWOD ON A IVNOSU3d OTNLIL V 010S 3LYYd VulO V134 VU 1NOO N3 NOIDDV YNN dV T8 VLN3 Vudod ONN Wav IND NYAYINIY 191v A Oluvnsn 13 24ed Pupip ap enpiNpui oujepal Ja Jod Open y luloibs l je eed PL EPS U epipaui e ua ojos A oyuaruimuesa p l id anb jenpiipur aed op Jo ej Ua ojos jenipnf elou piA01d
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28. assistance What is Directory Assistance 411 AT amp T Directory Assistance provides telephone numbers and addresses of business government and residential listings throughout the United States Additional charges apply Note This service is provided by AT amp T and may not be available while roaming outside the AT amp T wireless network suons no pexsy Anu nb z i gt Po Why can t I download ringtones from a non AT amp T website AT amp T service does not support downloadable ringtones from external sites You must use ringtones available for download at att com rings Can 1 download all of the content that is available on the AT amp T website No Content availability varies with each handset Is there a cost to use Data Services Yes There is a charge to access data services from your GoPhone Smartphones require the purchase of a data feature package to use data services Once you have depleted the data in your data feature package or reach the expiration date you ll need to buy another package For all other device types you can either purchase a data feature package or pay the pay per use rate To purchase a data feature package go to att com mygophone or call 611 and say Buy Features Why was charged when calling voicemail Per minute charges and daily access fee charges if applicable apply to voicemail retrievals Why was charged more than the timer on my phone
29. blocking the transmission of caller identification information The original version of this Agreement is in the English language Any discrepancy or conflicts between the English version and any other language version will be resolved with reference to and by interpreting the English version Connecticut Customers Questions About Your Service If you have any questions or concerns about your service please call Customer Care at 1 800 331 0500 dial 611 from your wireless phone or visit att com wireless If you are a Connecticut customer and we cannot resolve your issue you have the option of contacting the Department of Public Utility Control DPUC Online wwwstate ctus dpuc Phone 800 382 4586 Mail Connecticut DPUC 10 Franklin Square New Britain CT 06051 Puerto Rico Customer If you are a Puerto Rico customer and we cannot resolve your issue in addition to binding arbitration or small claims court you may notify the Telecommunications Regulatory Board of Puerto Rico of your grievance Mail Capital Center Building Tower II 235 Avenida Arterial Hostos Suite 1001 San Juan Puerto Rico 00918 1453 Phone 787 756 0804 or 1 866 578 5500 Online www jrtpr gobierno pr Lifeline Services As part of federal government program ATST offers discounted wireless service to qualified low income residents in selected states For questions or to apply for Lifeline service call 1 800 311 9450 Puerto Rico customers should contact 1 781 405 5463
30. for Content Filter if you want to block AT amp T offered content as well as all access to the broader mobile Web e And or select the option for Purchase Blocker if you want to block your phone s ability to buy premium content including ringtones downloads games graphics including subscription plans and news alerts No filtering is 100 accurate and AT amp T does not guarantee filtering accuracy soJnjeoJ p oupuuq INSTANT MESSAGING With GoPhone Pay As You Go you can receive and reply to AOL instant messages 48 or Yahoo instant messages With Mobile Instant Messaging available on select phones you can chat with anyone from the Buddy List on your wireless phone It keeps you connected even when you re on the go Messaging packages available See section PAY AS YOU GO FEATURE PACKAGES and brochure for more details PICTURE MESSAGING With Picture Messaging you can send pictures video and voice messages to another phone or email address You can even personalize the message with text or a voice recording Messaging packages available See section PAY AS YOU GO FEATURE PACKAGES and brochure for more details VOICE INFO With your phone you get news horoscopes wake up calls financial news weather stock quotes entertainment news travel information sports and more Just dial 121 and press SEND from your wireless phone to access the service For additional instruction
31. our authorized agents of regular mail predictive or autodialing equipment email text messaging facsimile or other reasonable means to contact you to advise you about our Services or other matters we believe may be of interest to you In any event we reserve the right to contact you by any means regarding customer service related notifications or other such information An account password will be assigned to you In order to protect the security of your account you should change this password as soon as possible after your account is activated If you do not change your password your account may not be secure VOICEMAIL SERVICE Unless you subscribe to an Unlimited Voice Plan airtime charges apply to calls to your voicemail service including calls where the caller does not leave a message because the call has been completed calls to listen to send reply to or forward messages or to perform other activities with your voicemail service including calls forwarded from other phones to your voicemail service You are solely responsible for establishing and maintaining security passwords to protect against unauthorized use of your voicemail service For information as to the number of voicemail messages you can store when voicemail messages will be deleted and other voicemail features see att com wirelessvoicemail We reserve the right to change the number of voicemails you can store the length you can store voicemail messages when we delete v
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47. ally identifiable information has been removed or obscured Such aggregate data may be used for a variety of purposes such as scientific and marketing research and services such as vehicle traffic volume monitoring It is your responsibility to notify users on your account that we may collect and use location information from Devices Your Device is also capable of using optional Content at your request or the request of a user on your account offered by AT amp T or third parties that make use of a Devices location information Location Based Services Please review the terms and conditions and the associated privacy policy for each Location Based Service to learn how the location information will be used and protected For more information on Location Based Services please visit att com privacy AT amp T 411 INFO Our directory assistance service 411 may use the location of a Device to deliver relevant customized 411 information based upon the user s request for a listing or other 411 service By using this directory assistance service the user is consenting to our use of that user s location information for such purpose This location information may be disclosed to a third party to perform the directory assistance service and for no other purpose Such location information will be retained only as long as is necessary to provide the relevant customized 411 information and will be discarded after such use Please see our privacy policy at a
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49. bJe ua Juunour e 0002 ISe u0loduosns ep 5010 5 So sopinul odinb3 oupip apsap 5010 5 s u lq opiua uoo ap sopipad Jadey T e souensn saje e ezuojne Jo duasns D sejs2 e Sopeinose soDJe so sopo jebed ap A se1duJo0 se sepo ap ejqesuodsai eJas 1lu l 19 sores A seuaiq opiu luo2 juinbpe eyed odinb3 ja ezrn 019219 Un IS O181U0 15 Ua oueJuoo 0 enbipui as anb ones ejuan ej e epeubise WIS gafe eun uaua anb sodinb3 so sopo ap ajgesuodsai sa Jojduosns 15 es id l e Gam onis Ja ua sonis A s u lq opiusjuo9 s uoloopesue1 ep Jeuoisiu ns e d l n a OPO 05922 eJpuai 9juarp D ebuaiasjsuei e 10d aiqoj Jod jeuuou ObJed ja eJeJqoo a S sol3luues A s u lq opiusuoo 11q1934 Je uopuni e nb s S 0502 O T ua sojep ugmuni eun e oiJ9sns s euer anb souaui v 5010 A s v lq opiuajuoo Je1duu00 Je sojep ap eruaJejsueJ Jod sobip ue aunoui s UBIGWE 1auJalu Jod o 1o1duosns op eyuano ej e opeubise odinb3 jeinbjeno uoo Juinbpe uapand s SOTO H S A Saualg so opiuejuoo D SOD M S A seuelq opius1u02 S013919 9 V 00100 2515 ap seuejd osnpul seou ep s yl r o s b nl sootjeJb eiquun SOUO yl Sopas A s v lq Juinbpe eyed esjesn p nd lu l o jap odinb3 19 osn 30 1 21 A SVudio2 odinba uoo oglupma je Jefera je sasied Soo ap 594010 seuonejueuje DaJ
50. business or goodwill revenue or profits or claims of personal injuries To the full extent allowed by law you hereby release indemnify and hold AT amp T and its officers directors employees and agents harmless from and against any and all claims of any person or entity for damages of any nature arising in any way from or relating to directly or indirectly service provided by AT amp T or any person s use thereof including but not limited to vehicular damage and personal injury INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF AT amp T or any violation by you of this Agreement This obligation shall Survive termination of your Service with AT amp T AT amp T is not liable to you for changes in operation equipment or technology that cause your Device or Software to be rendered obsolete or require modification SOME STATES INCLUDING THE STATE OF KANSAS DON T ALLOW DISCLAIMERS OF IMPLIED WARRANTIES OR LIMITS ON REMEDIES FOR BREACH THEREFORE THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE ACCOUNT ACCESS You authorize us to provide information about and to make changes to your account including adding new service upon the direction of any person o Uu m l Za D O OD able to provide information we deem sufficient to identify you You consent to the use by us or
51. d sauoise serueueb o sosaJDui or obau Jap eJquiou u nq ja DEP ATOE ej ua sepipyad osnpul oipeuuejul oJjsanu Jod o 91v Jod sojsi oud sodinba so 6 Ja souge so 5 ap pppiliqisodull ej o osn ja Jod Jujns uepand soJe219 o ouensn ja anb euejpnsai o Jejueppoul pp ds oj auipur pinll d o ppipi d eunbulu ap ejqesuodsai glo ou bat uoioiqiuoud ejueuuouejue opeuopueui opa je JU LUPAISn OX eiu es omes Jap sejej Jod pepriiqesuodsai eJ SanN O UAIWIDUSA ep ozejd Jap uoisuaye eun u lq o uoindnuagjul ej ep opoued ja 10d opeJqoo oaas Obyed je epaoxe ou enb ozuow un Jod M S je 0159 0 s ou anb oduien q Jod apuodsaJJoo Is oes ep ajUaNDa ObJed Jap OpeayeoJd aysnfe un e ajuayeninba oped un pn1iolos e soujaJeDJo10 70nu02 ns nu ofeq sesne od seu o sepinb s 5204 yz luemp dunui lul S D M S Ja IS JOUAUL 0 AJULISGO ON elou Di ui ap ores 0110 JaINb end 116 e epewe eun l lqels eJed eJoulep ej o pepliqisodww ej 10d sopesned s uols o SOUED J 91V aed Jod JPN J0S o omes Jap 2 o ugisuadsns eun soppsne sauoisa souep 50480J93 ap eyed Jod ouensn Ja euo souuepai p ojnaiuaA un ue osn Ja osnpul odinba DEMOS DD M S JAP OSN Ja Jod sopesne2 s uols souep 2 oipeuueul oJ1senu Jod o soJosou Jod O SIA01d ALMIJOS OIDIAJAS Ud s01
52. e opi2aJjo 9 v anb ojuou je uopeziuuJepul eun l onlqip je anb ap ose ue sejqeuozei soesouoy sns lqop Ja oun opeyenuoo eJelqnu Is opeboge ns e geped A oque ja 10d epefij uoioeziuuuepur ej e JoAeW ozuow un ouensn je eJebed 191y a1uejope Sew uejejep s anb sei uejsunoup sello u3 1eunqi un euiepuodsauoo anb OWIXeW O UOW ja ejseu opeboqe jap soueJouou so anbed Rly enb e oupaJep ouensn q efexuigue ja ua OLUSIWISY 900 64 5 uaredns ou enb sopeyueurepuny soujej2aJ ap 3421 s opueno afeuzique jap 501502 so sopo geped 1891Y SEA112 09 sepueuiep iu odnJb safesjique u yw d s ou e3ueuenpiupul ueJezi eaJ s 03e41uoo s unbes efenigje ap so u lulp oo d so sejeunqu so nb jenDi je s ppipnl seuomejJedai 1929 qe1se A s pinll d A souep Jod seuomeziuujepul Jef Uapand 50 11 501 SOWSIW so aued Jod epeywi Anw U0ISIA J eun e oja ns pis 1 je A sejeunqui so ua anb seqenud ep ap epejiuur Sew 1 eun ajuued as opeunf un o zenf un 1ebn ua 1ejjneu osque un edioraed afeiigie ja 3 Teunqui un ua opinf un anb jeuuojui seu osa2oJd un s lbuniqi H ep sejeunqui e ap Jen ua ojuoui ose se ap sesne epuene anb jeunqu un ajue o ouo eb qo fe n q e ajuelpaw sejndsip see Janjosa ue3de2e ounen ja A 191V el AJos 1
53. e option Set Up Auto Refill Call 611 and from the Main Menu select Manage My Account and then the option to Set Up Auto Pay apoossed 141022 14 022 JNO Punay Refilling Your Account How to refill your account by purchasing a Pay As You Go card Purchase a Pay As You Go card at one of AT amp T s stores Prepaid PIN Locate the PIN number associated with the prepaid card In many cases the PIN will be on the back of your card SCRATCH OFF printed on your receipt GRAY BOX Follovv instructions on back of card or printed on PIN receipt to add PIN money to account VVith most refill cards you can add PIN value using your prepaid phone keypad enter 888 followed by PIN number then the key e g 888 PIN NUMBER and press SEND Or go to att com mygophone or dial 611 and select the option to Add Money Once you have entered your prepaid card number you will be informed of your new balance and expiration date In many locations GoPhone Pay As You Go cards may be returned to the place of purchase within 30 days if the scratch off strip has not been removed Electronic PINs printed on a sales receipt are not returnable Refund policy may vary depending on the place of purchase Tracking Your Balance amp Expiration Date TRACKING YOUR BALANCE amp EXPIRATION DATE At the end of each call you place or receive the cost of the call will be deducted from your account in full min
54. e2je2e epeqejep uomeuuoiur 105 ej Jod sejeuonipe sobied uaigoo es anb ajqisod e UOIDUN o SEIU uejd oupip ap aed OWOD ouemuoo oj 5 e za qejse s anb souau p JOUAISOd 0120 Je eJuasueJ as ou uomeJnie 019 UN ue ASN s ou anb sonis ep uoeubise Jeinbjeno 03xo3 ap safesuaw o sayAqebaw osn ap oduien ep epeuiuuajepaud pppnue eun ojdujefe Jod sores ep uoioeubise eun ua njour anb sejeuopipe sauorun o seue uejd un y ouensn ja opuen ON O OLIXA NOD 3131402 35 300 WAS VA OLN3IINIDONOO NS NIS ONV 1d OQNf93S NI 3IN3IAVOLLYWOLOV NOT VON3I 300 13 JINI 31N3WTVNOIDN3INI Oi vnsn 13 300 TANOV OSNTONI 039 VULSANN V OQVIO3NOO 3183 OdINOJ 13 OGNVND SOLVG 30 OSN A VION3U33SNVHI VQOL Vu vun Lovd 3S VTT3 V 05322 W3Na verno OONVAO JIEINOdSIG VONAL V1 OINWNSN D 300 V vd 0 2 NOIDVIAWOJNI N38I038 A NVIAN3 A 0290 V NVIO3NOO JS NOIDVOIEN V1N3 SVQvSV8 SINOIDVONdY SVT A Tv3d 4 NJ NOIDVAWWOJNI NVQNIU8 300 S3NOTOV T dY SVT YOd OIN3IWIDONOO NS NIS A 0112005 v131N3ATVNOIDDN3INI 3IDINI Olaynsn 13 300 NIS 31N3AVIO38800 YVNOIDNN Vuvd 31N34UV 10938 A VOIIVNO10V SOIVO 30 SANOISINSNVYL 381938 A VIAN3 Odino4 13 N3 OQvo9uvodud 3N3lA vOuv2S3ad 35 300 38VM1IJOS A SVWVY9DOUd OGIN31NOO SINODVOITdV SVNT TV S3NODV dV YYSN A uVOuvOSad 11 OM SOLIS V HVS3UONI II OGIN3INOO N SOLNSWNDOG SOOINQUIO3T3 SO3HHOO 4191934 O YV
55. ee of charge Refilling Your Account GoPhone Pay As You Go service allows you to pay in advance The cost of every call you make or receive will be deducted from your account in full minute increments The deduction may be delayed if AT amp T experiences a system interruption or other downtime Refill before your current balance expires and the balance carries over to the new expiration date You can refill when your balance is depleted or low in one of the following ways e Pay by credit card debit card or checking account Go to att com mygophone Dial 611 from your vvireless phone A fee may be charged for calls to add funds using a live representative Some handsets allow you to add funds directly from your mobile phone screen Access the AT amp T Mobile Care icon on your phone and follow the instructions to manage your account This is a free application e Pay by cash by purchasing a refill card or PIN at an AT amp T store or one of more than 200 000 authorized retail locations in the U S Take the hassle out of refilling by enrolling in Auto Refill Enroll your account in Auto Refill and the value you choose will be automatically charged to your credit or debit card on the date you specify Enroll in one of the following ways e Visit att com mygophone and select the link to Make payment or purchase a feature with credit debit card or electronic check then Manage My Account Log in then select th
56. efesuaui eiue 50104 NOD SAPWSNAW uopeuuojul SPW esed 0491104 1 O9 NOA SV AVd SINOIDNN 30 313 4 4010295 ej eynsuo safesuawW ep s nbed ua aJjo p p oa S91sa ou opueno une opej auoo 9uamnueui L QU ouoJ ni ist Appng sobiwe Get e ua ejeinbjeno uoo S UO OEPS AUO s p nd souol l SOUap uoo 829Jjo es nb soeuejuejsur safesuaw ap llAguu ODIAJ S 1 UOJ jOOUeA O e ep soeuejuejsul s esu uu e Japuodsay A iiqi i s p nd oo no sy ed euougoo uoo SOSNY LNVISNI 53 5 Q 0120 D S ja nb pzllupipD ou 91V A osaid 001 S OI UNBUIN seinijou ep sey je A uoiodiu5sns ap seuejd uaiquiej A 5021 sobanf sebie sep souo1 OWWOD OAISN DXa opius1uoo Je4du102 eed ouoJ 1 N ep pepioede2 ej Jeanbojq seesep is seiduio5 op Jopeenbojq 2 14 eseupung 401000 ej euoroejes u lq O IAQUJ Lagu e 01e duJoo 0sa2oe OWOD Ise 91V Jod sopmaJjo sopiusjuoo Jeanbojq seasep IS opiuajuoo OMY Jet 3091002 uoio2do ej euorsjes uoi eunbiuoo ej jeiquie s bumi s bueuo Puol s oban opi ajqeisa Nid ob po ja sesaibul anb seipu 1 sejue 5 esed joJ1uo2 uo un ej opeziln sey eA 15 O 021u0J3129 8 0934102 uoio2aJip n sesaJDui nb A Nid obipoo un sainbijuos nb euiped s ous 1s sejisi anb
57. ent does not preclude you from bringing issues to the attention of federal state or local agencies including for example the Federal Communications Commission Such agencies can if the law allows seek relief against us on your behalf You agree that by entering into this Agreement you and ATST are each waiving the right to a trial by jury or to participate in a class action This Agreement evidences a transaction in interstate commerce and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision This arbitration provision shall survive termination of this Agreement lAH JO SUH L 2 A party who intends to seek arbitration must first send to the other by certified mail a written Notice of Dispute Notice The Notice to AT amp T should be addressed to Office for Dispute Resolution AT amp T 1025 Lenox Park Blvd Atlanta GA 30319 Notice Address The Notice must a describe the nature and basis of the claim or dispute and b set forth the specific relief sought Demand If AT amp T and you do not reach an agreement to resolve the claim within 30 days after the Notice is received you or AT amp T may commence an arbitration proceeding During the arbitration the amount of any settlement offer made by AT amp T or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount if any to which you or AT amp T is entitled You may download or c
58. ental fees whether assessed directly upon you or upon AT amp T AT amp T may add its own charges to those charged by third parties Payment for all charges is made in advance and there is no proration of such charges You agree to pay for incoming and outgoing calls to and from your phone AIRTIME AND OTHER MEASURED VOICE USAGE CHARGEABLE TIME IS BILLED IN FULL MINUTE INCREMENTS AND IS ROUNDED UP TO THE NEXT FULL MINUTE INCREMENT AT THE END OF EACH CALL FOR CHARGING PURPOSES AT amp T CHARGES A FULL MINUTE OF AIRTIME USAGE FOR EVERY FRACTION OF THE LAST MINUTE OF AIRTIME USED ON EACH WIRELESS CALL DATA TRANSPORT IS CALCULATED IN FULL KILOBYTE INCREMENTS AND ACTUAL TRANSPORT IS ROUNDED UP TO THE NEXT FULL KILOBYTE INCREMENT AT THE END OF EACH DATA SESSION FOR BILLING PURPOSES AT amp T CALCULATES A FULL KILOBYTE OF DATA TRANSPORT FOR EVERY FRACTION OF THE LAST KILOBYTE OF DATA TRANSPORT USED ON EACH DATA SESSION TRANSPORT IS BILLED EITHER BY THE KILOBYTE KB OR MEGABYTE MB IF BILLED BY MB THE FULL KBs CALCULATED FOR EACH DATA SESSION DURING THE BILLING PERIOD ARE TOTALED AND ROUNDED UP TO NEXT FULL MB INCREMENT TO DETERMINE BILLING IF BILLED BY KB THE FULL KBs CALCULATED FOR EACH DATA SESSION DURING THE BILLING PERIOD ARE TOTALED TO DETERMINE BILLING NETWORK OVERHEAD SOFTWARE UPDATE REQUESTS 15 o L n D D EMAIL NOTIFICATIONS AND RESEND REQUESTS CAUSE
59. er the arbitration will be conducted solely on the basis of documents submitted to the arbitrator through a telephonic hearing or by an in person hearing as established by the AAA Rules If your claim exceeds 10 000 the right to a hearing will be determined by the AAA Rules Regardless of the manner in which the arbitration is conducted the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based Except as otherwise provided for herein AT amp T will pay all AAA filing administration and arbitrator fees for any arbitration initiated in accordance with the notice requirements above If however the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose as measured by the standards set forth in Federal Rule of Civil Procedure 11 b then the payment of all such fees will be governed by the AAA Rules In such case you agree to reimburse AT amp T for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules In addition if you initiate an arbitration in which you seek more than 75 000 in damages the payment of these fees will be governed by the AAA rules 4 If after finding in your favor in any respect on the merits of your claim the arbitrator issues you an award that is greater than the value of AT amp T s last written settlement o
60. esponsible for arranging for or obtaining all such requirements Some solutions may require third party products and or services which are subject to any applicable third party terms and conditions and may require separate purchase from and or agreement with the third party provider AT amp T is not responsible for any consequential damages caused in any way by the preceding hardware software or other items requirements for which you are responsible Not all plans or Services are available for purchase or use in all sales channels in all areas or with all devices AT amp T is not responsible for loss or disclosure of any sensitive information you transmit AT amp T s wireless services are not equivalent to wireline Internet AT amp T is not responsible for nonproprietary services or their effects on devices We may but do not have the obligation to refuse to transmit any information through the Services and may screen and delete information prior to delivery of that information to you There are gaps in service within the Services areas shown on coverage maps which by their nature are only approximations of actual coverage WE DO NOT GUARANTEE YOU UNINTERRUPTED SERVICE OR COVERAGE WE CANNOT ASSURE YOU THAT IF YOU PLACE A 911 CALL YOU WILL BE FOUND AIRTIME AND OTHER SERVICE CHARGES APPLY TO ALL CALLS INCLUDING INVOLUNTARILY TERMINATED CALLS AT amp T MAKES NO WARRANTY EXPRESS OR IMPLIED OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
61. ess account management services from their handsets You can use My Account to add money vvith a credit or debit card add funds from a Pay As You Go Card or PIN view your account balance and expiration date check your feature package balance add feature packages set up automatic renewal on your feature packages and reset your account passcode or voicemail password all right from your phone 24 7 Some handsets feature an instant link to My Account by pressing the left navigation key The My Account screen will display showing your balance and expiration date Follow the on screen instructions to refill your account or access other options There is no charge for using My Account If your handset does not include this feature you may access My Account by connecting to MEdia Net Mobile Web from your device Once you reach the MEdia Net Mobile Web Home page scroll to the bottom of the page and select the My Account link You will need your four digit account passcode to purchase airtime There is no charge for using My Account however you will be charged for kilobyte usage while navigating through the MEdia Net Mobile Web entryway to access the My Account link In addition you must have a 5 minimum account balance to access MEdia Net Mobile Web To avoid these charges and the minimum balance requirement simply bookmark the My Account link url so that you can access it directly To set up a bookmark re
62. fer to the instructions in your handset owner s manual Please note to refill with a credit or debit card from your phone you must first call 611 and complete a credit debit card refill to set up your payment card Terms of Service GOPHONE TERMS OF SERVICE AT amp T or us or our refers to AT amp T Mobility LLC acting on behalf of its FCC licensed affiliates doing business as AT amp T You or your refers to the person or entity that is the customer of record and or purchases or uses the Equipment or Device as defined below This GoPhone Terms of Service is an agreement between AT amp T and you Agreement PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION INCLUDING OUR USE OF YOUR LOCATION INFORMATION THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN JURY TRIALS OR CLASS ACTIONS AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE CHARGES You are responsible for paying all charges for or resulting from services provided under this Agreement Charges may include without limitation airtime roamer recurring monthly service activation administrative returned check and late payment charges network and other surcharges optional feature charges toll collect call and directory assistance charges any other charges or calls charged to your phone number and applicable taxes surcharges and governm
63. ffer made before an arbitrator was selected then AT amp T will pay you the amount of the award or 10 000 the alternative payment whichever is greater and pay your attorney if any twice the amount of attorneys fees and reimburse any expenses including expert witness fees and costs that your attorney reasonably accrues for investigating preparing and pursuing your claim in arbitration the attorney premium If ATST did not make a written offer to settle the dispute before an arbitrator was selected you and your attorney will be entitled to receive the alternative payment and the attorney premium respectively if the arbitrator awards you any relief on the merits The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees expenses and the alternative payment and the attorney premium at any time during the proceeding and upon request from either party made within 14 days of the arbitrator s ruling on the merits 5 The right to attorneys fees and expenses discussed in paragraph 4 supplements any right to attorneys fees and expenses you may have under applicable law Thus if you would be entitled to a larger amount under the applicable law this provision does not preclude the arbitrator from awarding you that amount However you may not recover duplicative awards of attorneys fees or costs Although under some laws AT amp T may have a right to an award of attorneys fees and expenses if
64. ices transaction history on our website You are responsible for all Devices containing a SIM assigned to your account Except as otherwise provided in this Agreement if such Device is used by others to purchase Goods Content and Services you are responsible for all such purchases and all associated charges You are giving those other users your authority 1 to order Goods Content and Services from the Device including subscription services and to incur charges for those Goods Content and Services and 2 to give any consent required for those Goods Content and Services including the consent to use that user s location information to deliver customized information to that user s Device or to make any representation required for those Goods Content and Services including a representation of the user s age if requested Usage by others can be restricted by use of parental controls or similar features Visit our website to learn more LOCATION BASED SERVICES ATST collects information about the approximate location of your Device in relation to our cell towers and the Global Positioning System GPS We use that information as well as other usage and performance information also obtained from our network and your Device to provide you with wireless voice and data services and to maintain and improve our network and the quality of your wireless experience We may also use location information to create aggregate data from which your person
65. ill cause the sign to appear To make a call in Mexico dial the 10 digit number including the area code and local number m E 0 D e TI D 0 D Uu When roaming outside the U S most phones allow you to reach voicemail by holding down the 1 key If you are unable to reach voicemail this way dial your own wireless number inserting a 1 before the number and press the key during the voicemail greeting You will need to know your voicemail passcode Calls to voicemail when roaming internationally are billed at the roaming rates TEXT MESSAGING With Text Messaging you can send and receive short messages directly from your vvireless phone to any other wireless phone regardless of the service provider It s a quick easy and discreet way to communicate Messaging packages available See section PAY AS YOU GO FEATURE PACKAGES and brochure for more details INTERNATIONAL TEXT MESSAGING7 Send and receive text messages to and from wireless phones in Mexico Canada and over 100 countries worldwide e International messages should be dialed using the following format 011 country code wireless number example 0114412345678 e You can also send an international message by replacing 011 with a example 4412345678 RINGTONES RINGBACK TONES GAMES AND WALLPAPERS Personalize your phone with its own ringtones screensaver or wallpaper Download a variety of games
66. included in the rate brochure s describing your plan and services terms of service for products and services not otherwise described in this Agreement or the brochure that are posted on a AT amp T website and any documents expressly referred to herein or therein make up the complete agreement between you and AT amp T and supersede any and all prior agreements and understandings relating to the subject matter of this Agreement If any provision of this Agreement is found to be unenforceable by a court or agency of competent jurisdiction the remaining provisions will remain in full force and effect The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration clause if that prohibition is found to be unenforceable the arbitration clause but only the arbitration clause shall be null and void AT amp T may assign this Agreement but you may not assign this Agreement without our prior written consent In the event of a dispute between us the law of the state of your address of record on your account at the time the dispute is commenced whether in litigation or arbitration shall govern except to the extent that such law is preempted by or inconsistent with applicable federal law Your caller identification information such as your name and phone number may be displayed on the equipment or bill of the person receiving your call technical limitations may in some circumstances prevent you from
67. ip e ozueujoo anb ua OJUBWOW ja Ud 2 Jap elu no e v opeusibaJ orjoruop Jap opeise jap uoiejsiba ej pilD l eiueduuoo ej equam ja aque eindsip eun eAey anb ose ja u3 01259 Jod 0IA 1d ojuaiuumuesuoo oJjsanu uis o el1u02 5 s p eJpod ou Jojduosns ja oJed 01eJ1u0 5 l p PI enu ejes efenique ap meng ej ojos oad afesque ap emeng ej euoinoefe 2 UIS BJAPISUOD S uopiqiuoJd je1 anb oseo ue enique ap ejnsnep e sued ewo anb senejuasaldaJ seA29 09 5900102 011002 Ud uopiqiuoud e e eorde s ou oupipaiue 07 0129J8 A PDU D A eua d ue Sa1UejsaJ sejnsnep se ju duuo2 ugriooipsunf ap eloUabe o jeung un Jod euoinoefe ezian uis epeJapisuoo eas 1 1 01 l s ld jap ejnsnep Jainbyend anb ose u3 0jeJ1u0 jap ojefqo a uoo sopeuopejaJ olA 1d opjenoe A o1eu00 Jeinbjeno uezejdujeai A 191v A ouensn ja aue ol ldul02 01eJ1u0 0115 181 ua o ja ua opeuomuauJ ojuaun2op Jeinbjeno A 9 seyueipuodsauoo q m sonis so ua sopeorgnd uejse anb o1ej1u07 je ua OPOW 0110 ep S01l19S D OU SODIAAS A sojnpoud omiies T D Soulu SO Ouensn Jap sonis SO A URI Ja uequosep enb seze ap soj9joi SO ue sopinjul seuonipuoo souiUu49 SO sejue uauunsaJ efou ej o3eu0 1 je SVIHVA S3NOIDISOdSIG ejnsnep esa
68. it prevails in an arbitration AT amp T agrees that it will not seek such an award 6 The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim YOU AND AT amp T AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING Further unless both you and ATST agree otherwise the arbitrator may not consolidate more than one person s claims and may not otherwise preside over any form of a representative or class proceeding If this specific provision is o ET L gt GA D 5 D found to be unenforceable then the entirety of this arbitration provision shall be null and void T Notwithstanding any provision in this Agreement to the contrary we agree that if AT amp T makes any future change to this arbitration provision other than a change to the Notice Address during your Service Commitment you may reject any such change by sending us written notice within 30 days of the change to the Arbitration Notice Address provided above By rejecting any future change you are agreeing that you will arbitrate any dispute between us in accordance with the language of this provision MISCELLANEOUS This Agreement any applicable rate summary sheet the terms
69. least the same extent as you would be in court In addition under certain circumstances as explained below AT amp T will pay you more than the amount of the arbitrator s award and will pay your attorney if any twice his or her reasonable attorneys fees if the arbitrator awards you an amount that is greater than what AIST has offered you to settle the dispute ARBITRATION AGREEMENT 1 AT amp T and you agree to arbitrate all disputes and claims between us This agreement to arbitrate is intended to be broadly interpreted It includes but is not limited to claims arising out of or relating to any aspect of the relationship between us whether based in contract tort statute fraud misrepresentation or any other legal theory claims that arose before this or any prior Agreement including but not limited to claims relating to advertising claims that are currently the subject of purported class action litigation in which you are not a member of a certified class and claims that may arise after the termination of this Agreement References to ATST you and us include our respective subsidiaries affiliates agents employees predecessors in interest successors and assigns as well as all authorized or unauthorized users or beneficiaries of services or Devices under this or prior Agreements between us Notwithstanding the foregoing either party may bring an individual action in small claims court This arbitration agreem
70. n sejuerbis sp uebu eb uopbiqiuoud ones qvariravsNOdS38 30 N IDYLIWIT sodinb3 so ap osn je pp ds i uoo 401021159 epo 010 OSNJJUI UQ DE1 2U82 e 5611 u BIA o1e1uo Jap uome eoue ej s nds p esJeoride p pu o1xe1uoo Jod nb oje3u0 aquasaud jap uonisodsip Jainbyen9 uolaisodsip eisanu e 0002 sosJn2aJ SEWAP SO Sopo e A ugnejeoueo o uolodnul lui e se lns gis ipinin otusiul jap alquuou e sejuano Se sepo ayuu ns opeJedns ey o ejuano eun ap Obed Ja ua opeseJjaJ eu as IS 5 19 Je Jesuoo Jed eip Je sejuano SE sepo Jeuajueui Baan as eSaidwa ej uoo ezu n eun ap spul U l S IS AJUBWA GEJOAE SAp oniues ns nu 184342 ejeipnd anb eJjeueui Jainbyend o son Terminos del servicio saulj uoo opuezin eise s odinb3 je anb 13319 eJed 591 011 15 SOAIJOLW SOWAUA IS OJUSIWIUBA e sopuanbai sobed so ep 014910 104 2 ua aJnoul Is se3uejuasaJda ep Dean eJeinbjeno uoo ootboj eyueuujenbi opow 0140 Jainbyend o ewsnqe eeueul euoduioo s ouensn ja IS sejJe uejd jap seuomipuoo A SOU SO ep eieinbjeno o 03eJ1u0 geg efULYU ouau ns nu unbas anb eyonpuoo sainbyend 10d oivaud OS AP uis omiies ja Jeja2ue o 104 souJaJpog Bale 19 Ud ones J A01d ap efap es IS OIAIC OSIAE uis Jeinbjeno ua 0 54 002 5 Jeuluu eJpod 19y ueJesioquJeaJ s ou op
71. nqui un aue jenpiipul uomoe eun Jeu pipod sayed se ep evainbyend sonazue o ajuejsqo ON eiueduJoo ej uoo soiaid SO18 1U02 018 1U02 ja uoo pepiuuojuoo ep OU o sopezuoine sodinb3 o sonas SO souepijeuaq o souensn so sopo e ua npul oU je 5810 se A 501129059 soueuorsao A S Jos ons s l lul ua saJoseoepeJd sopeejduJa sajuabe seperje seueipisqns seJisenu e ua npul 1pinid jap euosJed eJeuuud e e uonuaui epo A ns nu sonosou 9 V seuaiejaJ Se 01e1U0 9158 UOISIDSaJ e ap Jibuns pp nd anb souue o l so e A epeounieo esej eun ep ajuedioiued s ou ouensn 19 Jend ej ue epipuajaJd eAq29joo epueuJep eun oja qo je uos ejueujjenj e anb souJejaiJ SO pepionjgnd ej uo sopeuopejai souiejai S0170 aJqua ue npur anb ojad 015 1u02 Jainbjeno o 012 1001 15 ap uopeJqeja ej ep seiue uojejuesaJd as anb SOUUE D 1 SO e eoipunf ini eo sainbyend o uoIesuanlbJe apneu sajeba sauopisodsip T N soir S0422 5 02 seuonisodsip ap uelins anb eas eA soquue HU uome al e ep OPadse Jainbyend uoo sopPuoropy l u 1s o ueuibuo s anb soule 2 1 SO 50410 n e npuy eduie euo ue pe idl lul Jos q p alesque ap o1eJ1uoo 9194 soquie nu uefans anb souge A seyndsip se sepo 2omgp e 5 ue d 2p eer Ja A ISIV T 3rvuligav 30 5 ejndsip e 19Aj0saJ esed ouensn j
72. o eun JeDJolo espod oque 13 9 1 5 181 181002 BI ou anb eydeoe ejueduJoo ej S sean uoo pepiuuojuoo ep efexigie ua ope un 0502 ua 501502 A opeboge ap soueJouou so ep ojusiuimiesaJ Je OYDGAP ebua V anb e qisod s u lq IS so1so2 501 o opeboqe ap soueJouou so Jod qop oiuelulmJesaJ un J u qo eipod ou ouensn obuequue uis UOIDeZIUWAPU Je lil enb osque je epiduul ou uonisodsip ej ejqeoride uomejsibe ej uoo pepiuuojuoo ep O UOW un e oupaiep LIIAN ouensn ja Is OU 0 Jod 9 062102 uoiejsiba e ep PNUIA ua ouensn je uepuodsaJio0 anb sojseb A opeboge ap soueJouou e oupaep JaINbjend ejueulejduJoo p ojeued je ue opeuruuejep sojseb A opeboqe ap soueJouou so e ou aiep 13 G Terminos del servicio S pb so u uu SO AGOS oque 0112 seip T SO ep onuep epejUasaid seued ep ap ejeinbjeno ap pnyoros e A ouaiuipeooud 19 e1ueunp o1ueujoui Jainbyend us opeboge jap guud e A onneuJeyje oped ja sojseb souelouou osjoquiaa A obed je ojueno ue seyndsip Janjosa A S UO S D D epod oniqip D sejeba sous SO 2005 ouensn ja eed jeioipnf uoioeJed J eun 2 10 159 014191 je IS ejuauueAnoedsai euiud g A oageusaye oped ja Jiqai e OYDaJap pipu opeboqe ns A ouensn je oyge Jap uoroejes g ap sajue ejndsip e JeAjosaJ eyed eju2se eao eun openi 9ja eey o
73. o ua Jesn o ejua sejeueo so sopo ue JUINDpe uepand s ou sonas o seuejd so anb ajqisod SJ lqpsuods l 0210 Ja s ouensn ja sajeno so ap soupipaiue soyisinb i o sojnpoud s01 0 n 6 Ja sodinba so Jod opionpoud ouep unbulu ap ezriqesuodsaJ S OU I IV S0J92J9 U02 u lpu d pul o1e4uoo o uopisinbpe eun t nb l uepand A SOISA seuonipuoo A SOUILWA SO e soja ns uejsa sajeno so S013319 50101 5 sojnpoud 1uanbai v p nd seuonnjos spunbiy soyisinb i s ye dun o sojasueundoud ap 9 qesuodsai 02100 Ja s ouensn ja Tep ds ep uoixeuoo eun o ajqneduioo eopegnduuoo eun ps p 1eula U e OS 228 OjIqap O OuDa ap eae sejeuonipe s uoioduosns A aiewos sodinba uejainbaJ s anb qisod s3 uoeJosip eJajue exsanu e sejeuor euJejur sounsep A 006 9 6 o duu 10d sojeuunu ep seuoDaje s yl e 05922 Ja nbolq s anb ajqisod 53 sepej euooiatul seiyeduJoo ap seuopejejsur se uoo seuu qoud odinba jap seuoreJedai A seuomeoiipou SPWAISIS SOLO UOI uoieuipiooo ePuebJeule o nses p un ap 0502 Ja ua SeIDUabJaW esed uomejedajg ep jeuosJed jap jeuo eN ap ouejuoud osa2oe eujeisis Jap pepioedeo eipeJ DOUT ap sajeueo SO ap pepriigise2oeui seoneuur seuopipuoo osnpul SoAr ou pepaueA eun Jod esJejiu uaig o 5 p nd 0101 5 D pepiiqesuodsas seuopenul
74. oicemail messages and other voicemail features without notice We may deactivate your voicemail service if you do not initialize it within a reasonable period after activation We will reactivate the service upon your request DISPUTE RESOLUTION BY BINDING ARBITRATION PLEASE READ THIS CAREFULLY IT AFFECTS YOUR RIGHTS Summary Most customer concerns can be resolved quickly and to the customer s satisfaction by calling our customer service department at 1 800 331 0500 In the unlikely event that AT amp T s customer service department is unable to resolve a complaint you may have to your satisfaction or if AT amp T has not been able to resolve a dispute it has with you after attempting to do so informally we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction Arbitration is more informal than a lawsuit in court Arbitration uses a neutral arbitrator instead of a judge or jury allows for more limited discovery than in court and is subject to very limited review by courts Arbitrators can award the same damages and relief that a court can award Any arbitration under this Agreement will take place on an individual basis class arbitrations and class actions are not permitted For any non frivolous claim that does not exceed 75 000 ATST wll pay all costs of the arbitration Moreover in arbitration you are entitled to recover attorneys fees from AT amp T to at
75. ojauJ Jeinbjeno eyueipau Jojduosns jap ejuano ej ue sopejisodap SODUO 501 eyed eo e e uopeorjnou OJUaWOW Jainbjend ue opes Jap uoperseud e eJejooue Lagu anb o 031007 S Je aueo uapand sayed seque NOIOVT32NVO Sousinbay 501 eunai jeno ja eJed 0170 10d epp ued souuerquie anb ajqisod s Je nonued ue seye op uejd un esed solisinb l so ou eA ojdu sns 19 IS NODVdIDLNV NO2 OlgAY T3 SOW3HVIAHOJNI OLN3IWIN3LNVIA S3NOIDVuvd3u YOd 531 S3NODDRININSIQ OLd32X3 OSN 30 30 VSINVL NS 2 3s 300 V1 v 13 SLNAWTVIONVLSNS SOWIDNGAY IS 314310 0453 2 SV4lMVL 30 NVTd NS 40 OL3T103 13 N3 OQID318VIS3 OT1N 193S OLMOSTS VLSI Olavnsn 13 SSTVND 501 V SOIDIAYAS 501 30 Vialno1vno 30 10344 T3 SOWYLNIWNY IS esaidwe eisanu ap o l lqob op some unbas Jejuauine ueJpod ou o ouensn je sopeiqoo sajejueureueqnb sobip sono A eye1sa A jeyopaj JeSI NUn omues Jap sopes So enb eydeoe A epuaiduioo ouensn 1 uluujg p 91V enb Jeus ezajeJnjeu OIPSW 030 Jeinbjeno 10d o 403duosns Jap ovol l Je x ep efesuauu un OIAUA 1 UQ DPAT P e OJUBWOW Je ouonJodoud anb uorooaiip e e E L S uomeoiinou 10d pju no ns e SOIDIMAS JIpeue ajuajur o epeujej eun JezijeaJ s p ouensn ja opueno opeqeiJb afesuaw un ep uoponpoidai e Sane e ojduuefe 10d ependape sgu ej l pisuo 1v enb
76. opy a form Notice and a form to initiate arbitration at att com arbitration forms 3 After AT amp T receives notice at the Notice Address that you have commenced arbitration it will promptly reimburse you for your payment of the filing fee unless your claim is for greater than 75 000 The filing fee currently is 125 for claims under 10 000 but is subject to change by the arbitration provider If you are unable to pay this fee AT amp T will pay it directly upon receiving a written request at the Notice Address The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes collectively AAA Rules of the American Arbitration Association AAA as modified by this Agreement and will be administered by the AAA The AAA Rules are available online at adr org by calling the AAA at 1 800 778 7879 or by writing to the Notice Address You may obtain information that is designed for non lawyers about the arbitration process at att com arbitration information The arbitrator is bound by the terms of this Agreement All issues are for the arbitrator to decide except that issues relating to the scope and enforceability of the arbitration provision are for the court to decide Unless AT amp T and you agree otherwise any arbitration hearings will take place in the county or parish of your billing address If your claim is for 10 000 or less we agree that you may choose wheth
77. ormation on coverage when roaming in Mexico The map depicts an approximation of outdoor coverage The map may include areas covered by unaffiliated carriers and may depict their licensed area rather than an approximation of the coverage The actual coverage area may differ substantially from the area shown on the map as coverage may be affected by terrain weather foliage buildings and other construction signal strength customer equipment and other factors AT amp T does not guarantee coverage or network availability Charges will be based on the location of the site receiving and transmitting the call not your location Rates apply to calls to and from the GoPhone coverage area Your phone s display does not indicate the rate you will be charged Placing a call Place calls with your GoPhone Pay As You Go service while within your coverage area to e Other wireless phones e Landline phones e Long distance and out of state domestic telephone numbers International numbers visit att com gophone for additional information Toll free numbers airtime charges apply Directory Assistance per call charge plus airtime charges apply You can use your GoPhone service just as you would any other wireless phone however calls to premium rate numbers eg 900 976 and collect calls are not available with GoPhone service In addition subscriptions to certain AT amp T services may be unavailable Basic Features VOICEMAIL Caller
78. osne soiisinbai so e auuojuoo aniul s anb leniqib Jainbyend 10d yyy ej ap loniqib ap A uoioensiuluipe ap sejeroipnf sese SP sepo geped IV ojenuoo ejuesajd a ua OPOW ono ep anbipul s anb ones 0119 19 gseq s sgjeno so ua seuoisnjuoo A 50 29 so Jeardxe e e ue je enb epeounsn uoisio p eun 03288 Jod ug eJeqep 014191 Ja efenique eorjea s anb ej Ud ej ep eyueuleueipuedepul eloualpne eun JeJqajao e oupaiep ja ueieuiuula ep vvv sejbay Se 0001015 so euadns ouensn jap OWE 19 IS vvv sejbay se 2 4 159 o nb s jeuosjed ebuaipne eun o 21 1 eionuerpne eun ajuelpaul oniqJe ja ejue sopejueseJd SOJUBWNIOP so ua SLA uoo euauJeAsnp e eJezi eal as efenique ja 15 iib epand ouensn ja anb eydaoe 91 SOUBW o 00001 ap se ouensn jap oulpp l 1 IS OWeNSN Jap uopeJnij el ep oroiuop Jap ordiorunu o opepuoo je ue Jen pip jap Seloualpne Se sepo opoul 010 uepJenoe ouensn ja A v enb omes ipioep evaqap Jeung je nb app ep ejnsnep ej ep pepiliqibix e A suede ja uoo sopeuopejai soll nbe Jod o1deoxe QUIIQUE JAP uolsio p ej e 5 S SOJUNSE SO SOPOL 161402 ejuesaJd soulu so 10d amp Jba1 s D sooipunf sewa uoo sepezueriiue uejse ou anb seuosJed sejanbe ua opuesued opejidujoo eu es uoreuuojul 2153 s lbul ue uoneuuojur uoneJiqie uio qe ue feniqib ap 05920 0 19 GGOS uopeuuojui Jeuejqo apand olJensn
79. p lu e1neqoo e ezuejeb ou V s joloej soo A lu l Jap Odinba 1eues ej pepisu lul seuormonujsuoo sewap A sonyp a se ibojo1oe1eui seuormipuoo ouaJ9 Jap esneo e edew ja ue e ejede anb p lp op e1ueuje qeiepisuoo p nd ai eunjeqoo ap e 14 e1nueqoo ej ep uomeuurxoude eun ap 1ebn ue epua uoo uejuano seiueduJoo seupip Jeno ej esed eae ja e3uasaJudai anb ajqisod sa A seperjje ou seluedwod seio Jod seyaiqnd sea jinpur p nd qy aule ye ejnjeqoo e ep uoneuuxoude eun esanu edew D 001X9W ua ep opas s sn opueno eJnjeqoo e aJqos uoi euJojul e oWo SP sepeujej ap eaie ni ap aoue jp ja eyjsenui anb 09 no sy ed 5 uoneuuojul S euomosjes A euoudob uio5 31e eys a O ejuaA ep 0491104 Je ue eJunjeqoo ep edew eynsuo eJnj1oqoo ap ealy 1e qeu e ezaidwy esjeziuejeb p nd ou olAua ja Sounyiodo pbie l ap sefesuauJ eJeiaue 191v enbuny epewe ej jenunuoo eyed 2129 e opueuoisaJd s uol do se1s oye Jod jesed sepand sejuarouns sopuol s u n IS ejueno nj Jebje a1 eed s uol do 581101 SOSIAL 5015 UOJ epewe eun ap 0 S09 ja JUqnd eed OWOD ofeq opeiseujep s ejuano ni opes 14 ejuano e ep OJUBILWIDUAA Ja eied epp OT UE S M oleq s e u n n ep opes 12 SOSE sojueinDis so ua e1ueno n e osn ep oduan Jebaibe s q p nb eJe5ijrou noA sy ed ap euiejsis 14 eunjyes6 uoioeorde eun s3 ej
80. r account balance and expiration date or dial 611 from your wireless phone and select the Get My Account Balance option or go to att com mygophone and get additional details about your account Q What happens to the balance in my account if don t use all the funds before they expire A Funds would be forfeited and the account would begin a 60 day grace period before it is deactivated However refill your account before your current balance expires and the balance carries over o to the new expiration date Where can I get information about new GoPhone offers or updates about my service Register your account at att com mygophone to receive updates about your service Or you can call Automated Customer Service 611 and get information about changes to your service your promotions or rate plan How do I make a call To make a domestic call on your wireless phone e Press the POWER key to turn on your phone e Dial the phone number by entering the area code first and then the 7 digit number e Press the SEND key This button may contain a green icon e To end the call press the END button This button may contdin q red icon My phone will not power on What should I do Make sure your battery is charged To turn on some phones you must press and hold the POWER key for at least five to seven seconds If you are still unable to turn on your phone take it back to the place of purchase for further
81. ress provided at the time of activation sending an SMS message to your phone or by such other means as AT amp T may determine You understand and agree that State and Federal Universal Service Fees and other governmentally imposed fees whether or not assessed directly upon you may be increased based upon the government s or our calculations IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE AS SUCH PRICES ARE SET FORTH IN YOUR RATE PLAN BROCHURE OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL AREA IN WHICH YOUR AIRTIME RATE APPLIES OTHER THAN A TEMPORARY DECREASE FOR REPAIRS OR MAINTENANCE WE WILL DISCLOSE THE CHANGE IN ADVANCE If you lose your eligibility for a particular rate plan we may change your rate plan to one for which you qualify TERMINATION Either party may terminate this Agreement which will terminate the provision of the Service at any time on advance notice to the other party Funds deposited into your account via any method will not be refunded AT amp T may terminate this Agreement at any time without notice if we cease to provide service in your area We o n D CH D may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement or any terms and conditions of your rate plan or if you behave in an abusive derogatory or similarly unreasonable manner with any of our representatives or if you fail to make all required
82. rmation about your usage of services Charges for calls messages data or other Services such as usage when roaming on other carriers networks including internationally may occasionally be delayed Chargeable Time begins for outgoing calls when you press SEND or similar key and for incoming calls when a signal connection from the caller is established with our facilities Chargeable Time ends after you press END or similar key but not until your wireless telephone s signal of call disconnect is received by our facilities and the call disconnect signal has been confirmed All outgoing calls for which we receive answer supervision or which have at least 30 seconds of Chargeable Time including ring time shall incur a minimum of one minute airtime charge Answer supervision is generally received when a call is answered however answer supervision may also be generated by voicemail systems private branch exchanges and interexchange switching equipment Chargeable Time may include time for us to recognize that only one party has disconnected from the call time to clear the channels in use and ring time Chargeable Time may also occur from other uses of our facilities including by way of example voicemail deposits and retrievals and call transfers Calls that begin in one rate period and end in another rate period may be billed in their entirety at the rates for the period in which the call began DISPUTES WITHIN 100 DAYS OF THE DATE OF
83. rogramming to enable the operation of the Equipment on other systems You understand and acknowledge that the Equipment is sold solely for use with AT amp T s GoPhone service and that AT amp T will be significantly damaged if you use or assist others to use the Equipment for any other purpose You agree not to take any action to circumvent limits on the quantity of Equipment that may be purchased You will be liable to AT amp T for any damages resulting from the conduct prohibited in this section You are solely responsible for complying with U S Export Control laws and regulations and the import laws and regulations of foreign countries when traveling internationally with your Equipment PURCHASES AND AUTHORITY TO USE Your Device can be used to purchase goods and services including ring tones graphics games or news alerts including subscription plans from AT amp T or elsewhere from third parties Goods Content and Services Goods Content and Services may be purchased directly with any Device assigned to your account or on line Data transport charges are also incurred in the purchase of Goods Content and Services Unless you have a data feature in which case you will be billed according to your data feature you will be charged at the standard per kilobyte charge for the Goods Content D z zi un oO m l L OD D O CD and Services transport when delivered You have full time access to your Goods Content and Serv
84. s can leave a message when you are away from your phone or your phone is turned off Setting up your voice mailbox from your vvireless phone e Press and hold the 1 key on your handset e Follow the voice prompts to personalize your voice mailbox Checking your voicemail messages from your wireless phone e Press and hold the 1 key on your handset e Follow the voice prompts Checking your voicemail messages from another phone Dial your 10 digit wireless phone number Press the 4 key when the greeting begins Enter your personal passcode Follow the voice prompts Forgot your passcode Need additional assistance Dial 611 and a customer service representative can assist you To require a passcode from the voicemail main menu Press 4 for Personal Options Press 2 for Administrative Options Press 1 for passcode and follow instructions to turn on your passcode For more information go to att com wirelessvoicemail Buel HEIS UJ o O D CO et pmj D Uu 3 WAY CALLING Add a third person to your call In some areas conference calling is available which lets you talk with up to five people at the same time This feature is available only on select phones CALLER ID Lets you know who s calling CALL WAITING Lets you know when you have another call and gives you the option of placing the first call on hold CALL HOLD Keeps one caller on the line while you place or receive
85. s on GoPhone Pay As You Go features contact customer service at 611 or visit att com gophone PAY AS YOU GO FEATURE PACKAGES GoPhone offers the convenience and value to purchase money saving feature packages To order go to att com mygophone or dial 611 and say Buy Features Or you can order feature packages directly from your mobile device Just go to Mobile Web Home and select My Account sign in and select My Features and follow the instructions Data charges apply to navigate through the MEdia Net Mobile Web entryway to access the My Account link Some handsets allow you to buy features direct from your mobile phone screen Access the AT amp T Mobile Care icon on your phone and follow the instructions to manage your account This is a free application For your convenience you can set up your feature packages on z auto renevval and have the packages you select automatically Si o added to your account To enroll go to att com mygophone zi or enroll by going to My Account via the Mobile Web Data D charges apply to navigate through the MEdia Net Mobile Web entryway to access the My Account link D Messaging 2 Includes domestic text IM picture and video messaging o Data Brovvse the internet check email dovvnload ringtones apps games and more Feature packages last for 30 days To check your feature package balance anytime simply call 611 and select the option Buy Features
86. s ueiqoo S ON 05 ep odul n sesdwod ejed ejuano ni ep solibip ap obipoo seJejsa aN e1ueno IW 3unoo5y W ep e ejue je euor22ejes A eulbed e ep aid ja ejseu Tou 1 JON EPIN ep jedi uud euibed ej e opesejbur seAey anb z A eun odinba ni apsap DAOU 19uJe1uJ JON e e1opuej2euoo 1 IW e 05922 s p nd uomuny es ni ul ou ouoj3jal ni IS ejuano IW Jesn sod sople ue1q02 S ON s uolodo se11o e OS P O ejuano nj JeDje 2aJ esed ejejued ue 5901221115 SE ANHIS o1lu lUuI2u A ep eu23jJ e A opjes ni sejaA ejuano IW ap eyequed ej ud epsainbzi e ep uoioceB Aeu ej281 opuaruudo 05922 u n s anb Je eJUAND IN e 032aurp e ejue un u u l s vol l sounbiy ZOA D 034102 JAP euaseJ1uoo ej o ni ep oDipoo je Je29 qe1soJ A sejenbed soupip esed epnguoumg 5940 seuomunj ap Sajanbed Jipeue s uolouni ap ajanbed n ap opges ja owo ise OJUSIWIDUDA ap eu2aJ e A ejuano ni ep opjes ja Jeyinsuoo Nid UN o oo no sy Keg m li eun ep sopuo ougap ep o ap eun uoo ojeuip eied ouol l N ps p ejueuJej aJlp seJou pz SE e1ueJnp ejuano IN Jesn s p nq souol l sns ps p e1uano e UOIDEIISIUILUPE ap SONIS SO e 0S922e uepend auougo ep sejuarp so ejuano IW UO V1N30nO IW 1011 108 008 1 Je OU1
87. sn D YLNINI VT OS322V OQVviS3 YAYO N 193S Nv uvA 300 SOH23U3Q 50910 30 SyW3Qv 4v709 3d30d Ol vnsn 13 5021 23483 31V931 0H23U3Q Ol vnsn TV 331 31 OLVHLNOD 4154 Oluvnsn TY NINONdY 3S ON 3IN3WHOIU31NV SVOVNOIDN3IA SINOISNTOXI O S3NODVAIATT SV13n0 3181504 53 OLNVL 0104 OLVYLNOD NN 30 OLNGIAFIdWOONI T3 31NV 5094 501 NF SILIWIT O SYLIOMANWI SV NYMV 30 QvariavsNOds3u 30 SO94v3S3Q ND UNE ON SVSNY 30 OQVIS3 13 OSNTONI Terminos del servicio SOQVIS3 SONNOTY S uoloeollpoui ueJeinbai o so josqo S 5 o odinba oagow o no 10d eiboj ouda ej o odinbe ja 001 e ua soiquue Jod ouensn lue eJezrigesuodsai as OU I IV 19 V 402 ODIAJ 8S Jap 2 2 ej ep sandsep Blou BIA Ua UOIDeDI GO 2153 oyensn jap aued Jod 2 ls ep ojueiumduinour 10d o 1917 30 VION39T193N INTE V13Q 21MVd NI O GVGNVLOL ns NF NVPYNS 300 SOWV 1939 OSNTONI sejeuosued s uols l A SO n U A e souep 50 10 aue osn joul euosjed Jeinbjeno Jod opas oupip ep osn Jap 91v 10d OJSIAOJd OWSIW 19 U02 U0100 1 UA OIDIAJAS Jap eyoaurpur o p ewo ue UeLINS anb ez ypimpu Jeinbjeno ap some souep pepnu o euosiad Jainbyend ap ovlpp l Jainbjend aque sayuabe A sopeajdwa saJooaulp soueuomuny sns 91V e pepriiqesuodsai ap t A eZIUWAPU pin ulAs p olensn u s ud ja 10d T e 10d opniuued eoueoje OWIXeW a uo sejeuosJe
88. tt com privacy for additional details LOST OR STOLEN PHONES If your Device is lost or stolen you must contact us immediately to report the Device lost or stolen If your Device is lost or stolen you will be responsible for all charges incurred on your phone number until you report the theft or loss You can report your Device as lost or stolen and suspend service without a charge by contacting us After you report the theft or loss to us you remain responsible for complying with your other obligations under this Agreement including but not limited to payment of any monthly service fees We and you have a duty to act in good faith and in a reasonable and responsible manner including in connection with the loss or theft of your Device DISHONORED CHECKS AND OTHER INSTRUMENTS We will charge you up to 30 depending on applicable law for any check or other instrument including credit card charge backs returned unpaid for any reason CHANGES TO TERMS AND RATES We may change any terms conditions rates fees expenses or charges regarding your service at any time We will provide you with notice of such changes other than changes to governmental fees proportional charges for governmental mandates roamer rates or administrative charges by such means as AT amp T determines to be most practicable including playing a recorded message when you attempt to place a call or attempt to add funds to your account sending written notice to the add
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91. ute increments e A text message indicating your current balance will be sent to the display of your phone following each charged call you place or receive e You may dial 777 and press SEND to receive a text message indicating your account balance and expiration date e Or you may call 611 at any time and follow the prompts to hear your current balance and expiration date There is no charge for calls to Automated Customer Service 611 e Some handsets allow you to view your account information from your mobile phone screen Access the AT amp T Mobile Care icon on your phone and follow the instructions to manage your account This is a free application uno y no The Pay As You Go system will notify you to refill your account vvhen e Your account balance is low e Your account has 10 days left before it expires e Your account balance is too low to pay for a call ojeq uoljesidxy pue ER Q O lt oO c LU Q Q D With these notifications you will receive refill options You can bypass these options if funds are available by pressing ir to continue the call Although AT amp T will send you timely refill messages delivery cannot be guaranteed Start Talking Coverage area Please revievv the coverage map in the sales brochure or go to att com gophone and select Learn about Pay As You Go which shows the scope of your calling plan area as vvell as inf

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