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1. 1
2. Shared esearch http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2412 SR Research Report 2014 2 13
3. IT
4. 1 3289 JTB 2013 CRM JV 2002
5. SR Inc SR Inc Shared Researcn
6. 2012 10 1 2 Benefit One USA Inc USA 100
7. RD 1 Aa 2013 9 SR Sh aredd esearch http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2412 SR Research Report 2014 2 13
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9. N NN W 21 1 a I F 1 a gt
10. 2013 11 2014 4
11. sh ared hesearch http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2412 SR Research Report 2014 2 13 2005 2006 2012 5 2
12. 20 2016 3 10 2013 3 7 79 2021 3 209 2021 3 2013 3 1 737 10 30 2013 3 134 20 50 SR 2012 3
13. Sh ared Gcsearch http Www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2412 SR Research Report 2014 2 13 12 3 13 3 14 3 14 959 17 610 22 000 11 356 11 627 11 628 75 9 66 0 52 9 993 1 512 1 513 6 6 8 6 6 9 577 892 893 3 9 5 1 4 1 CRM 902 844 845 6 0 4 8 3 8 682 1 737 1 738 4 6 9 9 7 9 345 346 2 0 1 6 BTM 19 52 53 0 1 0 3 0 2 14 66 67 0 1 0 4 0 3 2 471 2 731 3 100 2 284 2 119 2 120 92 4 77 6 68 4 125 173
14. A A B 3 1
15. 2013 12 2013 10 5 Sh aredd esearch http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2412 SR Research Report 2014 2 13 09 3 10 3 11 3 12 3 13 3 14 726 13 791 14 690 14 959 17 610 7 2 6 3 6 5 1 8 17 7 8 622 7 890 9 069 9 058 10 922 5 429 4 715 6 037 6 034 6 963 36 9 34 2 41 1 40 3 39 5 4 578 4 252 5 627 5 586 6 347
16. 2013 3 2 2012 10 31 2013 3 2 2013 3 2 8 176 880 876 521 2012 3 4 15 79 18 8 685 28 59
17. 2012 5 M amp A BTM 2014 3 2
18. 2012 7 1 2013 12
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20. http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2412 SR Research Report 2014 2 13 2013 3 5 8 CRM CRM
21. BTM Business Travel Management 2014 3 Fl Sh aredd esearch http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 8 58 2412 SR Research Report 2014 2 13 2 1 4
22. 2012 4 1 1 5 000 2 140 e i
23. 2008 4 5 2014 3 2008 2012 2013 2 017 2017 70 459 2017 2008 259
24. 65 2013 9 1 34 2013 3 44 Shared esearch http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2412 SR Research Report 2014 2 13 CRM Customer Relationship Management 2013 3 596 496 CRM Customer Relationship Management CRM 147
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36. 309 SR 209 25 2013 3
37. PASONA CS 1 2013 2001 JASDAO 2003 1 2007 12 SW Strengths Weaknesses Strengths Sh ared Gear http Www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved
38. 2 000 40 409 2008 SR
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40. Shared esearch http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2412 SR Research Report 2014 2 13 2008 9 315 18 22 509 309
41. 2005 4 2006 4 2007 4 2008 4 2009 4 2010 4 2011 4 2012 4 2013 4 126 148 205 244 259 262 279 284 326 CRM 13 45 57 101 148 199 232 239 243 12 38 58 78 139 193 263 345 407 473 549 582 647 SR CRM Customer Relationship Management BTM Business Travel Management 77 8 6 3 4
42. BTM 23 197 8 11 26 56 1 12 14 2013 3 1 2012 8 7 2013 3 1 3 886 469 470 281 2012 3 4 13 4 27 8 Sh aredd esearch http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2412 SR Research Report 2014 2 13 2013 3 2
43. ChungHwa Benefit One Co Ltd 2014 2 50 30 35 90 80 1 000 3 5
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47. Shared esearch http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved Shared 2412 SR Research Report 2014 2 13 09 3 10 3 11 3 12 3 13 3 15 624 16 145 15 792 15 652 17 910 14 726 13 791 14 690 14 959 17 610 5 7 14 6 7 0 4 4 1 7 2 021 2 431 2 440 2 657 2 800 2 334 2 345 2 267 2 471 2 731 15 5 3 5 7 1 7 0 2 5 2 100 2 500 2 500 2 650 2 796 2 398 2 444 2 342 2 512 2 714 14 2 2 2 6 3 5 2 2 9 1 209 1 471 1 475 1 564 1 702 1 301 1 490 1 350 1 447 1 623 7 6 1 3 8 5 7 5 4 6 SR
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132. 38billion MATRIX USA Ssh ared Gear http www sharedresearch jp Copyright C 2013 Shared Research Inc All Rights Reserved 2 2412 SR Research Report 2014 2 13 1 2168 54 43 2013 9 1 1996 3 CRM Customer Relationship Management
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