Samsung 40” SUR40 SMART Signage User Manual
Contents
1. If the product is dropped or the outer case is damaged turn off the power switch and disconnect the power cable Then contact Samsung Customer Service Center Continued use can result in a fire or electric shock Do not leave heavy objects or items that children like toys sweets etc on top of the product The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury During a lightning or thunderstorm power off the product and remove the power cable A fire or electric shock may result Do not drop or throw objects on the product A fire or electric shock may result Do not move the product by pulling the power cable or any cable Product failure an electric shock or fire may result from a damaged cable If a gas leakage is found do not touch the product or power cable Also ventilate the area immediately Sparks can cause an explosion or fire Do not lift or move the product by pulling the power cable or any cable Product failure an electric shock or fire may result from a damaged cable Do not use or keep combustible spray or an inflammable substance near the product An explosion or fire may result Ensure the vents are not blocked by tablecloths or curtains An increased internal temperature may cause a fire Do not insert metallic objects chopsticks2. Samsung SUR40 for Microsoft Surface User Manual The color and the appearance may differ depending on the product and the specifications are subject to change without prior notice to improve the performance BN46 00030A 05 Chapter 1 Before Using the Product Copyright The contents of this manual are subject to change without notice to improve quality 2011 Samsung Electronics Samsung Electronics owns the copyright for this manual Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited The SAMSUNG and SyncMaster logos are registered trademarks of Samsung Electronics Microsoft Surface and Windows are registered trademarks of Microsoft Corporation VESA DPM and DDC are registered trademarks of the Video Electronics Standards Association Ownership of all other trademarks is attributed to their due owner e An administration fee may be charged if either o a an engineer is called out at your request and there is no defect in the product i e where you have failed to read this user manual o b you bring the unit to a repair center and there is no defect in the product i e where you have failed to read this user manual e The amount of such administration charge will be advised to you before any work or home visit is carried out Table of Contents Chapter 1 BEFORE USING THE PRODUCT 2 Copyright 5 Safety Precautions 5 S
3. Venue Readiness Guide Introduction The Samsung SUR40 for Microsoft Surface SUR40 unit enables people to communicate collaborate and connect by easily interacting with digital content using touch and physical objects This guide helps you choose the best location for your unit within your venue and helps you prepare your site before your unit is delivered This guide includes the following sections e Technical specifications describe the basic technical capabilities dimensions and weight of SUR40 so you can choose a location that will support the unit Unit placement describes how to assess the physical area around the device including the types and levels of light air circulation and the availability of power and other connections Location optimization describes how to stage the area around SUR40 to attract people to the unit and enhance their experience with it including comfort and creating visual interest Preparing for delivery describes what to expect when a unit is delivered including where to unpack a SUR40 and what you need to have ready for the installation to proceed efficiently and successfully Checklist Before your unit arrives lists the information and preparations you should have ready when your SUR40 is delivered including choosing the unpacking and staged locations and creating the appropriate passwords For more information on the Samsung SUR40 for Microsoft Surface and Microsoft Surface 2 0 d
4. If customer requests instructions on how to use because of another company s product If customer requests instructions on how to use the network or another company s program If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling or wrong repair If a product damage is caused by external impact or drop use of supplies or separatly sold product unspecified by Samsung repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co Ltd remodeling or repairing the product by customer using it with incorrect voltage or non authorised electrical connections not following the cautions in User Manual Others If product fails by natural disaster lightning fire earthquake flood damage etc If consumable components are all used up Battery Toner Fluorescent lights Head Vibrator Lamp Filter Ribbon etc If customer requests a service in case the product has no defect service fee may be charged So please read User Manual first 45 Appendix Optimum Picture Quality and Afterimage Burn in Prevention Optimum Picture Quality To e
5. NOTE You can also use recovery mode on the following method When boot up press F1 before Windows booted When boot up press F8 and select Repair Your Computer Action Center 33 Using the product Using the On Screen Display OSD Menu NOTE The OSD menu of this product can only be controlled by touch input 1 Press the button on the product 2 Select a language and menu Configuring the OSD Menu Settings Brightness rf lt lt C a Volume F ng Input source HDMI PC Surface Exit Surface Mode Brightness You can adjust the general brightness of the picture Range 0 100 A higher value will make the picture appear brighter Volume Adjust the audio volume Input source Select an input source Reset Reset the menu properties to factory default value Exit Surface Mode Switch from Surface mode to Windows mode Windows 7 desktop Exit Close the OSD menu 34 Chapter 5 Using the Calibration Tool When you observe touch performance starting to degrade under consistent environmental lighting conditions the Samsung SUR40 for Microsoft Surface may need to be recalibrated To run calibration 1 Preparing Samsung SUR40 for calibration To ensure optimal calibration allow Samsung SUR40 to be powered on for at least one hour allowing the device to warm to normal operating temperatures Clean the screen of the device Follow
6. The screen is too dark Audio issues There is no sound The volume is too low GUI DE Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product Then change the screen settings if required by referring to the Additional Information on the product menu Adjust the Brightness in the OSD GUIDE Check the connection of the stereo cable or adjust the volume Check that the device connected to the product is powered on Adjust the volume If the volume is still low after turning it up to the maximum level adjust the volume on your PC sound card or software program 36 Troubleshooting Guide Touch input issues Touch input is not Adjust the light intensity to be as dark as possible in the area working properly where you are using the product In Windows mode use the Environmental Lighting Optimizer ELO tool to see if lighting is affecting product performance If necessary adjust lighting conditions Power the product off and on again 37 Chapter 7 Specifications ness su Size 40 inches 101 cm Panel Display area 885 6 mm H x 498 15 mm V Horizontal VESA timing is not supported Synchronization HDMI Input Vertical VESA timing is not supported Display Color GIN Optimum Resolution 1920 x 1080 60 Hz Resolution Maximum Resolution 1920 x 1080 60 Hz Maximum Pixel Clock 148 5 MHz Digital This product uses 100 to 240V
7. and administration Surface mode is the user facing experience that is controlled by touch and tagged objects Enter Surface mode for deployment using the instructions next Entering the Surface Mode 1 On the Windows desktop click the Enter Surface Mode icon 2 When the Surface Application screen is displayed tap the Surface icon in the middle of the screen 3 A list of applications available will be displayed as shown below 4 Move left or right on the screen then tap to select the desired application 28 Using the product Closing an Application Corner enlargement Corner enlargement Corner enlargement Corner enlargement Start Over Start Over Touch and drag an Access Point in the corner diagonally towards the center of the screen The display will return to the screen showing the applications available Exiting the Surface Mode NOTE To close the product you must close Surface mode to return to Windows mode Exiting the mode using the OSD menu 1 Press the button on the product 2 In the OSD menu displayed select Exit Surface Mode 3 Enter your Windows administrator login and password and select Exit Surface Mode If you don t establish password Exit Surface Mode can t run Exiting the mode using a shortcut key 1 Connect your keyboard to a USB port on the product 2 Press Ctrl Alt Delete on the keyboard 3 Select Log off on the screen NOTE You can not log back
8. coins hairpins etc or objects that burn easily paper matches etc into the product via the vent or input output ports etc Be sure to power off the product and disconnect the power cable when water or other foreign substances have entered the product Then contact Samsung Customer Service Center Product failure an electric shock or fire may result Do not place objects containing liquid vases pots bottles etc or metallic objects on top of the product When liquid water etc is spilled wipe it off immediately with a soft dry cloth to prevent the liquid from seeping into the product Be sure to power off the product and disconnect the power cable when water or other foreign substances have entered the product Then contact Samsung Customer Service Center Product failure an electric shock or fire may result Do not climb on the product You may fall from the product and hurt yourself or damage the product while descending Do not put food or an object hotter than 40 degrees Celsius on top of the product Product failure electric shock or fire may result Ensure at least two persons help when moving the product as a safety precaution The product is heavy and may cause personal injury zZZ Disconnect the power cable from the power socket if you do not plan on ES using the product for an extended period of time vacation etc Dust accumulation combined with heat can cause a fir
9. 500 55 500 http www samsung com JAPAN 0120 327 527 aaa KYRGYZSTAN 00 800 500 55 500 http www samsung com MALAYSIA 1800 88 9999 aaa 10 800 500 55 http h J TADJIKISTAN 8 10 800 500 55 500 ttp www samsung com 1 800 10 SAMSUNG 726 7864 MONGOLIA http www samsung com for PLDT 1 800 3 SAMSUNG 726 7864 http www samsung com ua UKRAINE 0 800 502 000 PHILIPPINES for Digitel http www samsung com http www samsung com ua_ru 1 800 8 SAMSUNG 726 7864 BELARUS 810 800 500 55 500 http www samsung com for Globe MOLDOVA 00 800 500 55 500 http www samsung com 02 5805777 SINGAPORE 1800 SAMSUNG 726 7864 http www samsung com 1800 29 3232 THAILAND http www samsung com 02 689 3232 0800 329 999 TAIWAN http www samsung com 0266 026 066 VIETNAM 1 800 588 889 http www samsung com 43 Appendix IRAN OMAN KUWAIT BAHRAIN EGYPT JORDAN MOROCCO SAUDI ARABIA U A E CAMEROON COTE D LVOIRE GHANA KENYA NIGERIA SENEGAL SOUTH AFRICA TANZANIA UGANDA 021 8255 800 SAMSUNG 726 7864 183 2255 8000 4726 08000 726786 800 22273 080 100 2255 9200 21230 800 SAMSUNG 726 7864 7095 0077 8000 0077 0800 10077 0302 200077 0800 724 000 0800 726 7864 800 00 0077 0860 SAMSUNG 726 7864 0685 88 99 00 0800 300 300 http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung co
10. During use the screen can be cleaned with a soft and dry cloth to remove finger prints or smudges Storage Due to the characteristics of high glossy products using a ultrasonic humidifier nearby may create white colored stains on the product Chapter 2 Preparation 2 Using the grooves in the box lift and remove the top of the box Checking the Contents Removing the Packaging The appearance of actual components may differ from the images shown 1 Remove the black locking device at the bottom of the box b 10 Preparation Checking the Components ns NOTE e Contact the vendor where you purchased the product if any components are missing e The appearance of the components and items sold separately may differ from the image shown Components NOTE Components may vary depending on the country cr F7 Sa 9H Quick setup guide Warranty card User manual and Cleaning cloth Administrator Guides for CD ka Sl gt Power cable Jack cover Calibration board Items sold separately NOTE The following items can be purchased at your nearest retailer HDMI DVI cable RCA stereo cable Optical cable LAN cable Table legs VESA mount Parts Side View e The color and shape of parts may differ from what is shown Specifications are subject to change without notice to improve quality e The table legs are sold separately e To locate the buttons and ports detach the jack cover from the
11. Poor performance gt 900 lux Best performance lt 400 lux Sunlight Reduced performance 400 600 lux through filtered window Poor performance gt 600 lux 2 Improve accuracy by isolating different lighting types when operating in mixed Best performance lt 370 lux environments Many places do not have a single type of light often mixing two or more different types Try to take separate measurement for each light type e g turn off all but Metal Halide Reduced performance 370 550 lux one type of light source take readings then switch light sources It s not always possible but it will help improve accuracy Poor performance gt 550 lux 3 Make sure to correctly note the type of lighting you are measuring As noted earlier some lights are better than others Knowing the exact kind of light you are using will help you determine if the environment lighting conditions exceed the maximum safe lux values 17 Preparation Target performance and lux thresholds Warm White LED 3000K Best performance z300 lux Reduced performance 300 460 lux Poor performance 5460 lux Best performance x160 lux Sunlight unfiltered Reduced performance 160 250 lux Poor performance 5250 lux Best performance lt 60 lux Halogen Reduced performance 60 90 lux Poor performance 590 lux Best performance lt 50 lux Incandescent Reduced performance 50 80 lux Poor performance 580 lux Fine tuning lighting after setup
12. following factors e Provide enough seats for the number of people that you expect People tend to approach a SUR40 in groups of two or more so multiple seats enables people to interact together e You can artificially limit the number people you want to interact with a SUR40 at one time by how you choose the number and placement of seats To avoid large crowds you should minimize the number of seats around the SUR40 e Choose seats that enable people to keep their knees under the edge of the SUR40 when horizontal This position enables people to get close to the unit and reduces the amount of bending and twisting required Preparing for delivery To prepare for your SUR40 please address the following e Are all the doorways thresholds hallways and elevators in your venue wide enough and strong enough to accommodate the SUR40 Are any sharp corners wide enough to accommodate the shipping box as it is pivoted around the corner e Do you want your technician to unpack the SUR40 in full view of customers If not you might want the technician to unpack the SUR40 away from customers In this case you need to choose a separate unpacking location and make sure that the device can be easily moved from the unpacking location to its final destination If you choose to unpack the SUR40 in a separate location the technician can start to set up the device in the unpacking location But the technician cannot completely set up the device until
13. into Surface Mode from the Windows login screen Configuring the system Please follow the instructions provided in the Microsoft Surface 2 0 Administrators Guide which can be found on the CD that was included with this product via the Start Menu in Windows Mode or on www surface com Creating a Windows user account To use the product you must create a Windows user account during installation The Windows user account creation screen appears when the product powers on for the first time after purchase Create an account following the instructions on the screen before using the product Ensure you set the language for Windows properly when using the product for the first time after purchase The language cannot be changed after initial settings are configured Please see the Microsoft Surface 2 0 Administrator Guide for further instruction Microsoft Surface 2 0 Administrator Guide can also be downloaded from www samsunglfd com or www surface com 29 Using the product Selecting the system language Ensure you set the language for Windows properly when using the product for the first time after purchase NOTE The Windows language cannot be changed after initial settings are configured Surface language can be changed in the Surface Configuration Editor 1 The following screen will appear when you turn on the product for the first time after purchase Specify the OS language you want to install Then c
14. not bend or pull the power cable with force Be careful not to leave the IE power cord under a heavy object Damage to the cord may result in a fire or electric shock Do not place the power cable or product near heat sources A fire or electric shock may result Clean any dust around the pins of the power cable or the power outlet using a dry cloth A fire may result Do not disconnect the power cable while the product is being used The product may become damaged by an electric shock Only use the power cable provided with your product by Samsung Do not use the power cord with other products A fire or electric shock may result Keep the power socket where the power cable is connected unobstructed The power cable must be disconnected to cut off power to the product when an issue occurs Hold the plug when disconnecting the power cable from the power socket A fire or electric shock may result Installation and Safety The following images are for reference only Real life situations may differ from what is shown in the images Warning DO NOT PLACE CANDLES INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES A fire may result Hav
15. not place the power cord in an area where it could become a tripping hazard or be exposed to possible damage Use only the AC power cord that is included with a SUR40 to connect to the AC power connector e Do not use non standard power sources such as generators or inverters even if the voltage and frequency appear acceptable Use only AC power that a standard wall outlet provides Confirm that your electrical outlet provides the type of power that is required for the device If you are not sure of the type of power that is supplied to your venue consult a qualified electrician Electrical outlet placement If you have the opportunity to configure the electrical outlet and other connections for your site consider the location carefully and consider a custom installation that provides all connections that you need now or might want in the future The ideal electrical outlet for a SUR40 when the unit is deployed horizontally is a recessed outlet in the floor immediately adjacent to the device 18 Preparation Data and other connections If your software applications require a network connection to run for example to access data on a shared network drive you may ensure that there is an available network connection near the SUR40 device If you are doing a custom outlet installation consider adding other types of connections that you need now or that you might want in the future in the same location NOTE The Sams
16. product o J O UI Ga TEASE ruwcncns Power on the product NOTE Pressing this button very briefly when the product is turned on will display the OSD On screen display menu C Connect to headphones pe Connect to a microphone a Connect to a USB device keyboard mouse etc C Connect to a memory card 11 Preparation Rear View Tidy up the Wires The color and shape of parts may differ from what is shown Specifications are subject to The table legs are sold separately change without notice to improve quality INO INGH POWER IN a oc w o a AUDIO OUT DIGITAL HDMI IN AUDI0 AUDIO OUT OPTICAL FORE runcmons POWER IN Connect to the power cable Ha Ma KI POWER S W Power switch AUDI O OUT Connect to external speakers DIGITAL AUDIO OUT Connect to an audio output device to produce higher quality OPTICAL audio output optical HDMI IN Connects to a source device using a HDMI cable or HDMI DVI cable HDMI OUT Connect to another display using the HDMI or HDMI DVI cable LAN Connect to a network using the LAN cable USB Connect to a USB device keyboard mouse etc Speakers 12 Preparation Samsung SUR4O for Microsoft Surface
17. product 1 Connect the power cable to the product and power outlet Next turn on the power switch USB 2 0 devices are supported 24 Connecting and Using a Source Device Connection Using an HDMI DVI Cable Connecting to an External Display AUDIO OUT 2U00 AUDIO IN LTD HDMI IN 1 Connect the HDMI DVI cable to HDMI OUT on the product and DVI IN on the external display LIN 2 the R le to AUDI th 1 Connect the HDMI cable to HDMI OUT on the product and HDMI IN on the external pabang E RCI cable t0 TAUDIO CO ret th product and AUDIO IN ah the external display play 3 Connect the power cable to the product and turn on the pow itch Next 2 Connect the power cable to the product and turn on the power switch Next power on p to aa Hi PERA AA the external display the external display 3 After connecting the HDMI cable set the input source for the product to HDMI NOTE The HDMI DVI cable does not support audio To enable the audio connect the stereo cable Press the button on the product Go to Input source on the on screen display menu Next select HDMI 25 Connecting and Using a Source Device Connecting to a Source Device Choose an appropriate connection method to connect to the source device Connection Using an HDMI HDMI Cable HDMI OUT Se k a H Ps 1 Connect the HDMI cable to
18. sure you also consider the visibility and cleanliness of the SUR40 and what other attractions or noise might impact whether people are attracted to a SUR40 device Visibility A clearly defined area separates a SUR40 from its surroundings highlights it as a centerpiece and attracts people to come closer and interact with the unit But before people can approach a SUR40 they must first know that it exists You should place the unit in a location where people who are passing by can see the device and see other people interacting with the experience This sight will encourage first time users to approach and try interacting with the SUR40 You can also add descriptive signs to help attract people Clutter and cleanliness Clutter around a SUR40 makes people think that the device is not working or that it is simply a table where they can temporarily place bags or boxes Make sure that clutter does not accumulate on or around the SUR40 The cables and cords that are connected to a SUR40 might also appear to be clutter around the unit if they are visible to people These cables and cords might be tripping hazards and might decrease the unit s perceived quality Carefully consider how you will connect electricity and other accessories such as a network cable to the device Poor cleanliness such as dust scrap paper pen marks used napkins or food residue also deters potential users People are less likely to approach or use a SUR40 if i
19. the unit is moved to its final location because of the required connections and lighting adjustments For more information about how to prepare your site for a SUR40 see the following checklist 20 Preparation Checklist Before your unit arrives Personnel Choose the technical people who will set up the SUR40 The people must provide the appropriate information from this checklist and accept the Software License Agreement Locations e Choose a final destination for the SUR40 that can support the device and that provides enough room for people to interact with device from all sides Finish any optimizations to the area around the SUR40 such as staging or seating e Choose an unpacking location and make sure that the SUR40 can easily move from the unpacking location to the final destination e Make sure there is ventilation in the Surface location to expel heat away from the unit e Prepare security measures to keep the SUR40 safe in the venue Lighting e Ensure that no light sources shine directly onto above or across the surface display e Ensure the Surface display does not have a direct line of sight to exterior windows e Keep lighting levels within target thresholds e Use diffused energy efficient compact fluorescent lights CFLs or cool white LEDs to light the surrounding area e Measure and evaluate environmental lighting conditions Fine tune lighting with the Environment Lighting Optimizer after dep
20. the user manual for cleaning instructions p 09 Be sure to have the calibration board ready that you receive when You purchase SUR40 If the package does not contain a calibration board contact your dealer or a Samsung Customer Service Center Connect a keyboard to the USB port Turn up the speaker volume Take care to ensure that the On Screen Display the device menu activated by pressing the device power button does not appear during the calibration process This will affect the calibration accuracy it may cause problems in the touch performance and also display artifacts in the user interface To perform a calibration locate the shortcut for the calibration tool on the Windows desktop or in the Program Menu The tool is located in the Surface folder C Program Files x86 Microsoft Surface v2 0 SUR40CalibrationTool exe If a User Account Control window appears click Allow If the tool detects that the operating temperature is low less than 32 C you will receive a warning message To exit the tool without running calibration press Alt F4 Remove all items from on top of Samsung SUR40 for Microsoft Surface place the white side of the calibration board so that it completely covers the screen and press Enter on the keyboard This step may take 30 90 seconds When this step is complete you will hear a sound Once calibration has started you should not exit the tool Do not exiting the tool during the c
21. 0 near or over any heat sources such as radiators heat ducts registers stoves or heating appliances Space for people around the SUR40 Make sure that the space around a SUR40 is large enough so that people can comfortably interact with the display on all four sides when horizontal or in front of the unit when vertical Many people approach a horizontal SUR40 unit in groups of two or more You should provide enough space for more than one person to approach and use the device If you want to provide seating you should also choose a location that has enough space for the SUR40 and the seats if you are using them without impeding the normal flow of people traffic For more information about seating see the Seating section later in this guide People can interact with horizontal SUR40 units from any side equally so you should provide enough space for people to walk completely around the unit Whether horizontal or vertical other people might also want to watch people interact with the Surface experience so we recommend that you provide space for onlookers to watch people interact with the unit 14 Preparation Environmental space around the unit Make sure that there are no heating or air conditioning ducts immediately around the SUR40 so that people don t experience sudden temperature changes and so they can remain comfortable in the location The SUR40 device requires air to circulate through its interior so ma
22. 607 93 33 808 20 SAMSUNG 808 20 7267 From landline 08010 SAM SUNG 7267864 From landline amp mobile 40 21 206 01 10 0700 SAMSUNG 0700 726 7864 0800 SAMSUNG 0800 726786 902 1 SAMSUNG 902 172 678 0771 726 7864 SAMSUNG 0848 SAMSUNG 7267864 CHF 0 08 min 0330 SAMSUNG 7267864 0818 717100 8 800 77777 http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com ch fr French http www samsung com http www samsung com http www samsung com Appendix ESTONIA 800 7267 http www samsung com AUSTRALIA 1300 362 603 http www samsung com TURKEY 444 77 11 http www samsung com NEW ZEALAND 0800 SAMSUNG 0800 726 786 _http www samsung com HONG KONG 852 3698 4698 Dep ee Seng un RUSSIA 8 800 555 55 55 http www samsung com http www samsung com hk_en 800 05 3030 8282 ARMENIA 0 800 05 555 http www samsung com INDIA http www samsung com AZERBAIJAN 088 55 55 555 htt pair ia 55 55 p www samsung com 1800 266 8282 8 10 800 500 55 500 KAZAKHSTAN CS http www samsung com MESNET 0800 112 8888 http www samsung com dit 021 5699 7777 i i UZBEKISTAN 8 10 800
23. HDMI IN on the product and HDMI OUT on the source device 2 Connect the power cable to the product and power outlet Next turn on the power switch on the source device NOTE e The picture may not display colors properly and or the audio may not be available if a source device using an older version of HDMI is connected to the product using a later version of HDMI If such a problem occurs ask the manufacturer of the source device for the HDMI version If it is an older version request an upgrade e This product does not support the Ethernet function via HDMI This product supports HDMI version 1 3 e Audio output will not be supported if the audio content is protected Connecting to an Amplifier DIGITAL AUDIO OUT OPTICAL OPTICAL 1 Connect the DI GI TAL AUDI O OUT OPTI CAL port on the product to the digital audio input port on the digital amplifier using the optical cable NOTE For further details on how to connect to speakers or an amplifier refer to the user manual for the speakers or amplifier 26 Connecting and Using a Source Device Connecting to Headphones or a Microphone Connection Using the LAN Cable 1 Connect the headphones and microphone to and 8 on the product respectively 1 Connect the LAN cable to LAN on the product NOTE e It is not supported when the network speed is below 10 Mbps e Ensure y
24. Once you have a SUR40 you should use the Environment Lighting Optimizer tool found on the device to fine tune lighting It is a helpful utility that will provide immediate feedback about the exact lighting conditions and help you make environmental adjustments when necessary or if lighting conditions change A simple green yellow red indication system lets you know which part of the display is being impacted by light Using the four lighting considerations you should be able to optimize your environment for a great experience that your customers will enjoy For more information on the Environmental Lighting Optimizer please see the Microsoft Surface 2 0 Administration Guide Connections and electrical power At a minimum a SUR40 requires a connection to electrical power Your applications might also require a connection to a network or accessories Make sure that you have all the appropriate cables and connections available and conveniently located so that you can route all the cables efficiently and safely around the SUR40 device NOTE SUR40 includes a power cord but it does not include any other connection cables Electrical power SUR40 includes an AC power cord that is 300 cm 118 1 in Choose a location for your unit that is close enough for this cord to plug in to an electrical outlet You must take appropriate precautions to avoid serious injury to people or damage to the SUR40 These precautions include the following e Do
25. Power Supply Refer to the label at the back of the product as the standard voltage can vary in different countries Side Headphone MIC In USB 2DOWN SD card Ports arian HDMI OUT LAN USB 2DOWN HDMI IN DIGITAL AUDIO OUT OPTICAL AUDIO OUT L R Connectivity WiFi 802 11b g n Bluetooth 3 0 HS HDMI Input Resolution HDMI Input Audio Format Dimensions W x H x D Weight Operating Environmental conditions Storage Panel Dots Pixels 1080p 50 60 Hz 720p 50 60 Hz 576p 50 Hz 480p 50 60 Hz Interlace mode is not available PC Timing is not available The deep color feature is not available Only RGB444 mode is available YCbCr444 and YCbCr422 are not available 2 channel L PCM 1095 0 x 103 0 x 707 4 mm 36 8 Kg 43 11 x 4 06 x 27 85 inches 81 1 Ibs Temperature 41 F 86 F 5 C 30 C Humidity 8 85 non liquefied an altitude of 2000m or lower Temperature 4 F 113 F 20 C 45 C Humidity 5 95 non liquefied an altitude of 3000m or lower Due to the nature of the manufacturing of this product approximately 1 pixel per million 1ppm may be brighter or darker on the LCD panel This does not affect product performance The above specifications are subject to change without notice to improve quality a This device is a Class A digital apparatus 38 Specifications USA Only Dispose unwanted electronics through an approved recycler To f
26. alibration process If you exit it could cause touch function poorly Place the black side of the calibration board so that it completely covers the screen press Enter on the keyboard This step may take 5 15 seconds When this step is complete you will hear a sound Remove the calibration board Calibration data is then analyzed and saved You will see a message indicating that calibration completed successfully 6 Press Enter on the keyboard to close the tool You have completed calibration In the event an error occurs during calibration you should receive an error message If calibration fails more than three times or if a catastrophic event is detected you will be directed to contact the SAMSUNG customer care center 35 Chapter 6 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Cente Before calling Samsung Customer Service Center test your product as follows If the problem persists contact Samsung Customer Service Center Check the following Screen issue The Power LED is turned Make sure that the power cord is connected off The screen is blank The images on the Check the cable connection to the product screen look distorted The screen is not clear Set the resolution and frequency to the recommended level The screen is blurry The screen appears unstable and shaky There are shadows or ghost images left on the screen The screen is too bright
27. e electric shock or electric leakage Use the product at the recommended resolution and frequency 0 LU ww Your eyesight may deteriorate To Do not use humidifiers or stoves around the product A fire or electric shock may result IISA Rest your eyes for more than 5 minutes for every 1 hour of product use oo C8 Eye fatigue will be relieved Store small accessories out of the reach of children Do not place heavy objects on the product Product failure or personal injury may result The following images are for reference only Real life situations may differ from what is shown in the images The panel and exterior of the cutting edge LCD product scratch easily and require careful attention Clean the product according to the following steps 1 Power off the product 2 Remove the power cable from the product NOTE Hold the power cable by the plug and do not touch the cable with wet hands Otherwise an electric shock may result a 3 Wipe the product screen using a clean soft and dry cloth Do not use detergents that contain alcohol or solvent 0 Do not spray water or detergent directly on the product 4 To clean the exterior of the product use a moist soft cloth and wring thoroughly before wiping the exterior 5 After cleaning the product connect the power cable to the product 6 Power on the product to use it
28. e a system repair disc Windows Backup has not been set up Riisit 4 You will be prompted to confirm that you want to back up files as shown below Back up a amaimscaaa ng your important data After backup restart the system Re installation of Windows 7 will start compute lag lt Advanced Recovery Methods User File Backup BA Search ContolPanel Do you want to back up your files Action Center Before continuing you can back up files such as documents pictures and music to an external hard disk Windows Easy Transfer Z DVD CD or USB flash drive After the recovery process is completed Windows will help you restore these files to your computer you skip this step you might lose your files A Windows could not find any file backups on this computer Click Back up now to create a file backup 2 Click Advanced recovery methods eeckupnow J Ske Gi gt Conse Panei gt Al Cortuol Poneiiems Recovery JO C o Control Panel Home Seas se Restore this computer to an earlier point in time Troubleshoot a problem System Restore can resolve many system problems and is the best recovery method to try first For serious problems use the advanced recovery methods Uninstall a program Restore your files System Restore Undo recent system changes but leave files such as documents Wi Open System Restore pictures and music unchanged This might remove recently installed programs and drivers E
29. e a technician install the wall mount hanger Installation by an unqualified person can result in an injury Ensure you use the wall mounts kit of specified VESA size Do not install the product in poorly ventilated spaces such as a bookcase or closet An increased internal temperature may cause a fire Install the product at least 10 cm 4 inches away from the wall to allow ventilation An increased internal temperature may cause a fire Keep the plastic packaging out of the reach of children Children may suffocate Do not install the product on an unstable or vibrating surface insecure shelf sloped surface etc The product may fall and become damaged and or cause an injury Using the product in an area with excess vibration may damage the product or cause a fire p eet 0000 do Caution Do not install the product in a vehicle or a place exposed to dust moisture water drips etc oil or smoke A fire or electric shock may result Do not expose the product to direct sunlight heat or a hot object such as a stove The product lifespan may be reduced or a fire may result Edible oil such as soybean oil can damage or deform the product Do not install the product in a kitchen or near a kitchen counter Do not drop the product while moving Product failure or p
30. ersonal injury may result Do not set down the product on its front The screen may become damaged Set down the product gently Product failure or personal injury may result Installing the product in an unusual place a place exposed to a lot of fine particles chemical substances or extreme temperatures where the product should operate continuously for an extended period of time may seriously affect its performance Be sure to consult Samsung Customer Service Center if you want to install the product at such a place Operation and Safety The following images are for reference only Real life situations may differ from what is shown in the images Warning NA gt There is a high voltage inside the product Never disassemble repair or modify the product yourself YE a A fire or electric shock may result Og Contact Samsung Customer Service Center for repairs Before moving the product turn off the power switch and disconnect the power cable and all other connected cables Damage to the cord may result in a fire or electric shock If the product generates abnormal sounds a burning smell or smoke disconnect the power cable immediately and contact Samsung Customer Service Center An electric shock or fire may result Do not let children hang from the product or climb on top of it Children may become injured or seriously harmed
31. g on the battery manual or packaging indicates that the battery in this product should not be disposed of with other household waste Where marked the chemical symbols Hg Cd or Pb indicate that the battery contains mercury cadmium or lead above the reference levels in EC Directive 2006 66 The battery incorporated in this product is not user replaceable For information on its replacement please contact your service provider Do not attempt to remove the battery or dispose it in a fire Do not disassemble crush or puncture the battery If you intend to discard the product the waste collection site will take the appropriate measures for the recycling and treatment of the product including the battery 44 Appendix Responsibility for the Pay Service Cost to Customers When the service is requested in spite of in warranty we may charge you for a visit from a service technician in the following cases Not a product defect Cleaning of the product Adjustment Explanation Re installation and etc If a service technician gives instructions on how to use TV or simply adjusts options without disassembling product If a defect is caused by external environmental factors Internet Antenna Wired Signal etc If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time If a product is reinstalled to move to a different spot or to move to a different house
32. gress Conditions 40 Dimensions Chapter 8 APPENDIX 41 Contact SAMSUNG WORLDWIDE 44 Correct Disposal 45 Responsibility for the Pay Service Cost to Customers 46 Optimum Picture Quality and Afterimage Bum in Prevention 46 Optimum Picture Quality 46 Prevention of Afterimage Burn in Safety Precautions Electricity and Safety The following images are for reference only Real life situations may differ from what is Caution shown in the images TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK 5 THERE ARE NO USER SERVICEABLE PARTS INSIDE Warning REFER ALL SERVICING TO QUALIFIED PERSONNEL Do not use a damaged power cable or plug or a loose power socket An electric shock or fire may result Warning A serious or fatal injury may result if instructions are not followed Do not use multiple products with a single power socket Overheated power sockets may cause a fire Personal injury or damage to properties may result if instructions are not Caution aiowed Na Do not touch the power cable with wet hands Otherwise an electric shock OQ Activities marked by this symbol are prohibited may result Instructions marked by this symbol must be followed Insert the power cable all the way in so it is not loose An unsecure connection may cause a fire Ensure you connect the power cable to a grounded power socket type 1 insulated devices only An electric shock or injury may result Do
33. hen the pattern changes To prevent this the accumulated voltage difference should be reduced Black Matrix i Common Color Filter Electrode ITO Source Drain t N F Storage sa Gate Pixel Electrode TO Capaccitor Cs Data Bus Line t t4 4 4 JU 46 Appendix Powering Off Screen Saver and Power Saving Mode Ensure the product is powered off for 16 hours after it is used for 8 hours Set the product to power off according to the power supply specifications in the display properties of the product Regular Color Change Type 1 Type 2 FLIGHT TIME 07348 Pa dam oz 20 30 UA102 21 10 NOTE Switch between 2 colors every 30 minutes as shown above Avoid combinations of a text color and background color of contrasting brightness Avoid using grey as it may contribute to afterimage burn in Avoid using colors of contrasting brightness black and white grey FLIGHT TIME Regular Text Color Change Use bright colors of similar brightness Interval Change text color and background color every 30 minutes FLIGHT TIME 02348 20 30 Move and change text every 30 minutes as shown below UFUSIU KI N125 CAUTTU KI NN25 Step 2 Step 1 Step 3 Regularly display a moving image along with a logo Interval Display a moving image along with a logo for 60 seconds after using for 4 hours The best way to protect the product from ghost image image bur
34. ight specifically for a SUR40 you may have to change or modify the light during the day or throughout the year For example natural or indirect light might darken during the evening requiring you to turn up fluorescent lighting that is installed specifically for the unit Evaluate changing lighting conditions over time to provide a better sense of how lighting levels may vary See Evaluating lighting conditions data for threshold values Use diffused energy efficient compact fluorescent lights CFLs or LEDS to light the surrounding area Not all lights are created equal Compact fluorescent lights are widely available cost effective and efficient means to light an environment That efficiency also makes them the best choice for lighting the areas around the SUR40 Tube style fluorescent lights can also work but it s often harder to make sure they don t shine directly on the display LED lights with a cool color temperature are the next best choice They are the most energy efficient and increasingly cost effective lighting source available and they can easily replace a wider range of older style light sources Less efficient light sources like incandescent bulbs metal halide vapor lamps and halogens are not recommended as the emitted energy can impact SUR40 performance 16 Preparation Measuring environment lighting conditions Evaluating lighting condition data Before receiving your SUR40 you should measure the lighti
35. ind the nearest recycling location go to our website www samsung com recyclingdirect or call 877 278 0799 CALIFORNIA USA ONLY Applicable for networking models only This Perchlorate warning applies only to primary CR Manganese Dioxide Lithium coin cells in the product sold or distributed ONLY in California USA Perchloate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate FCC 1C Compliance nformation This device complies with Part 15 of FCC Rules and Industry Canada ICES 003 Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Warnings This equipment has been tested and found to comply with limits for a class A digital device pursuant to Part 15 of the FCC Rules and Industry Canada ICES 003 These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environmental This equipment can generates uses and radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Recomme
36. ke sure that the air intake vents and the air exhaust vents are not blocked or impeded whether deployed horizontally or vertically Lighting considerations You should set up the proper type and level of lighting around the unit because lighting can affect how well the unit can detect input and how well people can see images on the SUR40 screen NOTE Evaluate and plan the environment lighting for your Samsung SUR40 for Microsoft Surface deployment Lighting type intensity and direction can impact the performance of the SUR40 unit Before deployment always verify lighting conditions by using the Environment Lighting Optimizer tool The SUR40 uses an amazing new technology called PixelSense to sense fingers and objects touching the screen This exciting capability is possible because it sees and reacts to light taking sixty pictures every second in a way that is similar to a movie camera or the human eye Those pictures are rapidly analyzed to provide the incredible interactions that are available on SUR40 Like anything or anyone that sees and reacts to light it s important to follow a few guidelines to make sure that it works well Just as you wouldn t shine a light into a person s eyes or stare at the sun without eye protection SUR40 works best when given the similar consideration Basic lighting considerations 1 Ensure that no light sources shine directly onto above or across the SUR40 display Shining a light di
37. l to modify the variables described in the following sections Default Location The default location that is displayed on map searches as a star icon To change the default location type the location you are interested in click the search icon and then select the radio button that best reflects the location you are interested in Map Default Location Label This location is displayed when you click the star icon that shows your current location The following map shows an example of the location and label of a customized map 1 Microsoft Way Redmond WA 98052 8300 Safe Search By default safe search is turned on When this filter is turned on any queries sent to the Bing Search APIs are set with the Adult Strict option When the filter is turned off any queries sent return unfiltered results Turning the filter off is not recommended 31 Using the product Location Categories You can use the configuration tool to modify the categories shown in the Show Nearby section You can also use the configuration tool to remove edit and add new categories To add a new category click Add a new category Type the category name as you want it to appear in the application then click the Subcategory Searches field This will bring up a tree view that allows you to select the Bing Categories that will be queries for the category you created For example the Food amp Dining category in the application groups
38. lick Next 294 Windows 7 Professional Mitt sprak ar svenska Mitt spr k er norsk bokm l ngng ga Uf BIO ISO You cannot change your language later o Microsoft amp Surface Copyright 2009 Microsoft Corporation All rights reserved Ce 2 Configure the country time and keyboard settings Country or region Time and currency Keyboard layout Then click Next 3 Enter your user and computer names Then click Next 4 Enter your password and click Next 5 Proceed to the rest of the installation process following the on screen instructions A user account will be created when the installation is complete 6 Click the user account icon created as shown below 7 The Windows desktop will be displayed shortly Windows has successfully been installed 30 Using the product Using Bing for Microsoft Surface You can use the Bing for Microsoft Surface application to search for images and maps with local category information where available As an administrator you can modify some of the settings of the application using the Bing Configuration Tool To open the application on the Start menu click All Programs click Bing for Microsoft Surface and then click Bing Configuration Tool The Bing Configuration Tool I5 Bing for Microsoft Surtsce Configuration Toot Configuration Tool Redmond WA Surface You can use the Bing Configuration Too
39. loying SUR40 Administration e Prepare an administrator account name and password to use when the technician sets up the SUR40 e Prepare a machine name for each unit Connections e Make sure an electrical outlet and any other connections are prepared and ready If you are not able to use a floor recessed receptacle be sure you have a cable protector or other solution so that cables are not a tripping hazard e Prepare network or accessory connections and have the cables ready to attach to the SUR40 Software and hardware e Prepare your applications and any additional software that they require for installation e Prepare any security or network software that is required for your company for example antivirus software or settings to connect the SUR40 to your Wi Fi network domain or workgroup e Review the SUR40 Quick Start Guide and Microsoft Surface 2 0 Administration Guide http technet microsoft com en us library ee692162 aspx for more information regarding setup 21 Preparation Installing the Wall Mount Preparing before installing Wall Mount To install a wall mount from another manufacturer use the Holder Ring The wall mount kit sold separately allows you to mount the product on the wall For detailed information on installing the wall mount see the instructions provided with the wall mount We recommend you contact a technician for assistance when installing the wall mount bracket Samsu
40. m 41 Appendix ALBANIA AUSTRIA BELGIUM BOSNIA BULGARIA CROATIA CZECH DENMARK FINLAND FRANCE GERMANY CYPRUS GREECE HUNGARY ITALIA 42 27 5755 0810 SAMSUNG 7267864 0 07 min 02 201 24 18 05 133 1999 07001 33 11 062 SAMSUNG 062 726 7864 800 SAMSUNG 800 726786 Samsung Electronics Czech and Slovak s r o Oasis Florenc Sokolovsk 394 17 180 00 Praha 8 70 70 19 70 030 6227 515 01 48 63 00 00 01805 SAMSUNG 726 7864 0 14 Min From landline 8009 4000 From landline 80111 SAM SUNG 7267864 From landline amp mobile 30 210 6897691 06 80 SAMSUNG 726 7864 800 SAMSUNG 726 7864 http www samsung co http www samsung com http www samsung com be Dutch http www samsung com be_fr French http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com KOSOVO LUXEMBURG MACEDONIA MONTENEGRO NETHERLANDS NORWAY POLAND PORTUGAL RUMANIA SERBIA SLOVAKIA SPAIN SWEDEN SWITZERLAND U K EIRE LITHUANIA 381 0113216899 261 03 710 023 207 777 020 405 888 0900 SAMSUNG 0900 7267864 0 10 Min 815 56 480 0 801 1SAMSUNG 172 678 48 22
41. m http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com Correct Disposal Correct Disposal of This Product z Applicable in the European Union and other European countries with separate collection systems This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal Correct disposal of batteries in this product pa Applicable in the European Union and other European countries with separate battery return systems The markin
42. n in on the screen is to turn the power off or enable a screensaver when the product or system is not in use Also Warranty service may be limited depending on instruction guide PIXEL FUNCTION Black pixels move vertically FLIGHT TIME o pago bi 20 30 UA102 21 10 BAR FUNCTION Two black bars move vertically and horizontally FLIGHT TIME Horizontal bar 0248 20 30 UA102 21 10 ERASER FUNCTION A black bar moves horizontally TIME Lo paga Bs 20 30 UA102 21 10 47 Index Afterimage 46 Brightness 34 Components 11 Creating a Windows user account 29 Items sold separately 11 Input source 34 Memory card 27 On Screen Display Menu 34 Rear View 12 Re installing Windows 7 33 Reset menu properties 34 Screen resolution 38 Size 38 Sound 36 Surface Mode 28 Troubleshooting 36 Touch 37 Volume 34 48
43. nches 48 8 Ibs Unit placement As you prepare your venue for a SUR40 unit you should choose an indoor area that provides the best experience for people and enables the unit to operate safely and reliably The area should meet the following qualifications e Provides enough room for people to comfortably interact with the SUR40 on all sides For more information see the Space section e Includes indirect lighting and avoids direct light that does not cause glare reflection or interferes with the SUR40 display For more information see the following Lighting section e Is near electrical outlets and other connections such as network that you need For more information see the following Connections and electrical power section e Keeps cables out of the way of people and correctly routes cables through and around the unit Space The SUR40 location must provide enough space for the unit and for people You should address the following questions e Will the area accommodate the size of the SUR40 e Will people be able to approach the unit from all four sides Will people be able to approach the unit from the front and stand side by side if vertically mounted e Will people have enough space to interact with the unit from any point around the display without impeding nearby traffic flow when horizontally mounted e Will the SUR40 be at the right height for people to use when vertically mounted NOTE You must not place a SUR4
44. ndation EU Only Hereby Samsung Electronics declares that this Monitor is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The official Declaration of Conformity may be found at http www samsung com go to Support gt Search Product Support and enter the model name In France this equipment may only be used indoors This equipment may be operated in all EU countries Power Consumption Power Indicator On white Power Consumption 220 Watts Less than 3 Watts 0 Watts The power consumption level can vary in different operating conditions or when settings are changed To reduce the power consumption to 0 turn off the switch at the back or disconnect the power cord Disconnect the power cable if you will not be using the product for an extended period of time during vacation etc Screen Water I ngress Conditions COren Amount of liquid 16 oz 0 5L Type of liquid Water or liquid with less than 25 ethanol concentration Guaranteed maximum safe hours of exposure to liquid 2 hours 39 Specifications Dimensions 1095 0 mn _ gt aQ 887 7 mm gt 103 0 mm 500 2mm 707 4 mm NOTE All drawings are not necessarily to scale Some dimensions are subject to change without prior notice Refer to the dimensions prior to performing installation of your product Not respon
45. ng Electronics is not responsible for any damage to the product or injury to yourself or others if you elect to install the wall mount on your own Wall Mount Kit Specifications VESA Install your wall mount on a solid wall perpendicular to the floor Before attaching the wall mount to surfaces other than plaster board please contact your nearest dealer for additional information If you install the product on a ceiling or slanted wall it may fall and result in severe personal injury NOTE e Standard dimensions for wall mount kits are shown in the table below e Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided Do not use screws that do not comply with the VESA standard screw specifications Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the product For wall mounts that do not comply with the VESA standard screw specifications the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage the product or cause the product to fall leading to personal injury Samsung is not liable for these kinds of accidents Samsung is not liable for product damage or personal injury when a non VESA or non specified wall mount is used or the consumer fails to follow the
46. ng conditions with a commercially When you have the readings it is important to know which lighting types you have You may available light meter This is the kind of device that photographers use to know how much need to consult your facilities management team to get accurate data on specific lighting and light is shining on something They measure light in quantities called lux without getting too bulb types in a particular venue technical you can think of lux as the brightness at a particular point in the room Then match the lux value with the lighting type in the chart below Lower numbers indicate There are a few simple things that will help you make sure your measurements are as easy better expected device performance in those lighting conditions Aim to keep your lighting and accurate as possible levels in the best performance range 1 Always take the light readings from the same position angle and height as where the Lighting type SUR40 will be placed Light readings can vary greatly based on where the measurement is Vales panoe EA teats taken A slight change in position can sometimes produce very different results Best performance lt 600 lux Compere Flucreseant Ueit Reduced performance 600 1000 lux CFL Poor performance gt 1000 lux Best performance lt 560 lux Cool White LED 4900K Reduced performance 560 800 lux Poor performance gt 800 lux Best performance lt 530 lux Vapor Lamps Reduced performance 530 900 lux
47. njoy the optimum picture quality go to the Control Panel in Windows Mode and adjust the resolution and refresh rate as shown below The picture quality of TFT LCDs may degrade if the optimum resolution is not selected C RESOLUNON VERTICAL FREQUENCY 1920 x 1080 60 Hz Due to the nature of the manufacturing of this product approximately 1 pixel per million 1ppm may be brighter or darker on the LCD panel This does not affect product performance THE NUMBER OF SUB PI XELS BY LCD PANEL TYPE 6 220 800 Unlike CDT monitors TFT LCD monitors due to the nature of the panel can be set to only one resolution to obtain the optimum picture quality Therefore setting a resolution other than the specified resolution may degrade the picture quality To avoid this it is recommended that you select the optimum resolution specified for your monitor Light leakage could be on the edge of SIP panel caused by functionality of SIP Panel but it does not affect performance of the product SIP Sensor in Pixel It is likely to be seen at low contrast and black screen To minimize the effect of light leakage it is recommended to use a color higher than 20 grey contrast level for background of the screen Prevention of Afterimage Burn in What is afterimage burn in Such a voltage difference between electrodes increases with time and makes the liquid crystals thinner When this occurs a previous image can remain on the screen w
48. ocumentation and guidelines please see the Samsung and Microsoft Surface websites Technical specifications Make sure that you have the right people and enough space to move a SUR40 unit around your venue for example from a moving truck or loading dock through hallways doorways and elevators to its final location Physical and administrative technical specifications Audio out Brightness Communications HDMI in out 1 O ports Operating temperature Display size Power System management tools HDMI stereo RCA SPDIF optical audio 3 5mm audio out jack 300 CD m2 1 Gb Ethernet 802 11 b g n Bluetooth Yes 4 USB SD card reader Max ambient 30 C 86 F 40 diagonal Power Supply Max 400W SMPS Power Consumption 300W Max On Mode 220W Typ On Mode 3W Standby Mode OW Off Mode DASH PowerShell Active Directory 13 Preparation Physical dimensions Item Width Height Depth Weight 1095 mm 707 4 mm 103 mm 36 8 kg SURO Une 43 1 inches 27 85 inches 4 05 inches 81 1 Ibs 642 2 mm 736 6 mm 74 7 mm 13 6 kg Surge cge 25 28 inches 29 inches 2 94 inches 29 9 Ibs 1095 mm 707 4 mm 728 mm 50 4 kg SURO unit t legs 434 inches 27 85 inches 28 66inches 111 11 lbs 1214 mm 832 mm 299 mm 42 5 kg SUR O package 4779 inches 32 75 inches 11 77 inches 93 69 Ibs SUR40 legs 981 mm 213 mm 906 mm 19 9 kg package 38 6 inches 8 38 inches 35 67 i
49. ou use the CAT 5 STP type cable Shielded Twist Pair SD HC Card Slot Connection 1 Insert the memory card into so on the product NOTE The maximum external memory capacity may vary depending on the memory card 27 Chapter 4 Using the Product About the Product The Samsung SUR40 for Microsoft Surface includes the Windows 7 operating system Surface 2 0 with PixelSense technology and the Bing for Microsoft Surface application Other applications and custom solutions come from the many worldwide Surface development partners You can find a Surface partner and applications on www surface com or use the Surface 2 0 software development Kit SDK to create your own applications Download the Surface 2 0 SDK from www msdn com windows surface With this product you can use it in a variety of ways including as a table mounted on the wall satisfies VESA mount standards or in a custom enclosure Multiple people can use the device at the same time with 52 simultaneous inputs Objects using Surface tags 8 bit optical tags can trigger digital content and control an application experience Learn more about the unique features of Surface computing and this device at www samsunglfd com or www surface com Windows and Surface Mode e In Surface mode the product can only be controlled by touch input e Windows mode is the standard Windows 7 desktop which is used for product configuration
50. product installation instructions e Do not mount the product at more than a 15 degree tilt e Always have two people mount the product on a wall 600 X 400 M8 a Do not install your Wall Mount Kit while your product is turned on It may result in personal injury due to electric shock When the product is installed vertically do not use portrait orientation 22 Chapter 3 Connecting and Using a Source Device Checklist before Connecting to Pre connection Checkpoints Check the available ports on the back of the source device Source Devices Refer to the user manual for the source device when connecting it to the product Check the following before you connect this product with other devices The number and locations of ports can vary depending on the source device The product can connect to a camcorder audio player set top box DVD player etc Do not connect the power cable until all connections are completed Note that the optimal performance can be achieved when the resolution of the source device Connecting the power cable during connection may damage the product is Full HD 1080p GR NT 23 Connecting and Using a Source Device Connecting USB Devices USB eS USB eS A Before using the product en Connecting the Power POWER S W POWER IN amp 1 Connect a USB device keyboard mouse etc to a USB 47 port on the
51. rectly into people s eyes makes it difficult for them to see Similarly light shining directly on the SUR40 display makes it difficult for the device to see the touches and objects placed on the screen Avoid using direct lighting and use caution when diffused lights are pointed at the display Indirect lighting should be used as it is the best option NAA NG ET gt O AA BAKAS 15 Preparation 2 Ensure the SUR40 display does not have a direct line of sight to exterior windows Sunlight can be several thousand times brighter than indoor lighting and can easily overpower a room making electronic displays difficult to read The Sun s position and intensity changes throughout the year day and often minute to minute making it fine one second and not the next If the SUR40 is near windows the best approach is to use shades and screens to directly block all incoming exterior light Also check for objects and d cor that may redirect sunlight onto the SUR40 display negatively impacting performance 3 Keep lighting levels within target thresholds Lower lighting levels are more conducive to using the SUR40 Lighting is not always constant Make sure you consider how light around a SUR40 changes during the day Many venues are open between 8 and 24 hours a day Natural and artificial lighting in such venues can change radically from morning to afternoon to evening and vary with season Even if you design l
52. s located away from walls or other obstructions that might prevent people from getting close to the display on all four sides Also make sure that the SUR40 is near people traffic without impeding the people If a unit is placed far away from where people typically walk they are less likely to notice the device and less likely to approach it Seating Seating around SUR40 can help improve people s comfort while they interact with the application experience The best seating height depends on how long you expect people to interact with the SUR40 from only a few minutes to 20 minutes or longer e If you expect people to interact with the SUR40 for short durations people can stand next to the device while they interact Seating might help them be more comfortable while they interact with the unit e If you expect people to interact with the SUR40 for longer durations you should provide seating to make the experience more comfortable for people Most people want to sit on the edge of their seats also known as perch seating to get closer to the SUR40 You should choose seats that have a firm front edge to enable this type of sitting and to make sure that people dont fall or tip off the seats You should choose seats that are lower than the height of the display when horizontal This height reduces how much people have to bend from the waist and provides a more comfortable experience If you provide seats you should also consider the
53. sible for typographical or printed errors 40 Chapter 8 Contact SAMSUNG WORLDWI DE NOTE If you have any questions or comments relating to Samsung products please contact the pendix SAMSUNG customer care Center CANADA MEXICO ARGENTINA BRAZIL BOLIVIA CHILE COLOMBIA 1 800 SAMSUNG 726 7864 1 866 SAM4BIZ 726 4249 1 800 313 8513 1 800 SAMSUNG 726 7864 01 800 SAMSUNG 726 7864 0800 333 3733 0800 124 421 4004 0000 800 10 7260 800 SAMSUNG 726 7864 From mobile 02 482 82 00 01 8000112112 http www samsung com http www samsung com ca http www samsung com ca_fr French http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com COSTA RICA DOMINICA ECUADOR EL SALVADOR GUATEMALA HONDURAS JAMAICA NICARAGUA PANAMA PERU PUERTO RICO TRINIDAD amp TO BAGO VENEZUELA 0 800 507 7267 1 800 751 2676 1 800 10 7267 800 6225 1 800 299 0013 800 27919267 1 800 234 7267 00 1800 5077267 800 7267 0 800 777 08 1 800 682 3180 1 800 SAMSUNG 726 7864 0 800 100 5303 http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung com http www samsung co
54. t is clearly dirty Make sure that someone regularly cleans the display and clears the surrounding area Consider also using this cleaning time to check device operation Nearby attractions Other attractions around a SUR40 such as a TV or arcade game will likely compete with the SUR40 for people s attention especially if the other attractions are loud or moving These attractions might prevent people from being attracted to and using the device Make sure that the area around a SUR40 is free of competing attractions or consider moving obvious competing attractions away from the device 19 Preparation Noise SUR40 includes speakers that play sounds when people interact with it so ambient noise can interfere with the Surface experience Also ambient noise from nearby attractions such as a TV or arcade game will compete with application sounds for people s attention especially if the attractions include loud noises flashing lights and so on These types of distractions can quickly divert potential users from the device Consider eliminating or reducing the volume of any background noise so that people can hear the application audio NOTE SUR40 includes 10W x 2 speakers You can change the volume level by using the On Screen Display accessed through the power button or in Windows Mode People traffic People can interact with SUR40 from any side so make sure that when deployed horizontally that the unit i
55. the Bing Categories as shown below Select subcategory searches for Food amp Dining Arts amp Entertainment gt Automotive amp Vehicles gt Business to Business Computers amp Technology gt Education 4 Food amp Dining Bakeries Banquet Facilities Beverages Catering Cooking amp Barbecue Grocery amp Food Stores Restaurants 4 Taverns Bars amp Cocktail Lounges Government amp Community Health amp Beauty Predefined Searches You can use the Bing Configuration Tool to register predefined searches with tagged objects When a tagged object that matches the series and value specified in the configuration tool is placed on the display a Search button will appear that will allow a user to search for the registered term without having to type it Both Image and Map searches can be done as predefined searches by entering a tag series tag value search type and search query as shown in the example below For instructions on producing byte tags please see www msdn com windows surface NOTE You must enter the tag value as it appears on the center of the tag For byte tags the only tag supported in this release the tag series is always 0 For example the following registration value will result in the following search experience Predefined searches Tag series Tag value Search type Search query 0 1 images Microsoft Kinect When you are done using the Bing Configuration Tool to save
56. ung SUR40 also supports a wireless network connection Location optimization After you ve chosen where to place SUR40 you can optimize the area around the device to highlight the unit and enhance the experience These types of changes can affect whether people notice the SUR40 and how long they interact with it This section describes how to change the general staging manage people traffic and arrange seating to optimize SUR40 location General staging A well staged setting highlights a SUR40 in its surroundings and attracts people to the unit The staging can increase how people perceive the quality and appeal of the device and increase how many people interact using the Surface experience You can change the architecture and general d cor around SUR40 to define stage settings For example you can add furnishings or dividers to invite people towards the SUR40 and clarify how they should approach and orient themselves around the unit Easily moveable furniture such as stools and chairs can enable people to arrange things to individual taste and give them a level of privacy Subtle changes such as to the lighting or color and less tangible changes such as different levels of complexity in the environment or different decor styles can help draw attention to the device Publicity is a common reason for people to want to interact with a SUR40 for the first time Consider adding descriptive signs to help attract first time users Make
57. ymbols 5 Electricity and Safety 6 Installation and Safety 7 Operation and Safety 9 Cleaning Chapter 2 PREPARATION 10 Checking the Contents 10 Removing the Packaging 11 Checking the Components 11 Parts 11 Side View 12 Rear View 12 Tidy up the Wires 13 Samsung SUR40 for Microsoft Surface Venue Readiness Guide 13 Introduction 13 Technical specifications 14 Unit placement 19 Location optimization 20 Preparing for delivery 21 Checklist Before your unit arrives 22 Installing the Wall Mount 22 Preparing before installing Wall Mount 22 Installing the Wall Mount Kit 22 Wall Mount Kit Specifications VESA Chapter 3 CONNECTING AND USING A SOURCE DEVICE 23 Checklist before Connecting to Source Devices 23 Pre connection Checkpoints 24 Before using the product 25 Connecting to an External Display 26 Connecting to a Source Device Chapter 4 USING THE PRODUCT 28 About the Product 28 Windows and Surface Mode 29 Configuring the system 29 Creating a Windows user account 30 Selecting the system language 31 Using Bing for Microsoft Surface 33 Re installing Windows 7 34 Using the On Screen Display OSD Menu Chapter 5 USING THE CALI BRATION TOOL 35 To run calibration Chapter 6 TROUBLESHOOTING GUI DE 36 Requirements Before Contacting Samsung Customer Service Center 36 Check the following Chapter 7 SPECI FI CATIONS 38 General 39 Power Consumption 39 Screen Water In
58. your changes click Save That way the next time you use Bing for Microsoft Surface it will maintain the changes you made 32 Using the product 3 Click Reinstall Windows Re installing Windows 7 If the need arises you can reinstall the Windows 7 operating system using the restore function Choose an advanced recovery method NOTE After you have chosen a method you ll have the opportunity to back up your files such as documents pictures and music Help me choose a recovery method Ensure you back up important data to a memory device USB memory or external hard drive PAK AT pi 19 Use a system image you created earlier to recover your computer before initializing Windows 7 Nya are cd aan brip yr ci ia way oi camp Windows your programs and all your files with the information saved on the system image 1 Go to Start gt Control Panel gt System and Security gt Backup and Restore and click This option wil ena Windows on your computer ena you can restore your fles from a backup Any programs you ve installed will need to be reinstalled using the original installation discs or Recover system settings or your computer Fits Exit les muhi remain in the Windows ol folder on your hard dk afer the reinstall completes CE gt Control Panel v Sytem and Securty BackupardRestore ey semicon S a Control Panel Home Back up or restore your files Creste a system image Backup 4 Creat
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