4. Alignment and Troubleshooting
Contents
1. Cause and Check Point Dirty registration roller pressure roller feed roller etc Identify the roller which may cause the problem by Any dirty rollers through the path of the paper comparing the period of the contamination on images with the size of rollers Clean any dirt from the roller or replace the dirty roller Check if the transfer roller is damaged or contaminated Replace the transfer roller and test again Check if paper transfer belt is damaged or contaminated Replace the ITB unit and test again 4 Dark or Black image e Description The black page is printed out No charging voltage in the HVPS Check the connecting state between the Main PBA and HVPS Reconnect the harness Poor contact between toner cartridge and set contacts Clean the contacts as necessary Replace any deformed or damaged contacts HVPS is defective Replace the HVPS 4 58 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting 5 Blank Page e Description Blank page is printed E Bad contacts from OPC drum and or toner cartridge to Check the terminal of Ground OPC ground Not working the LSU Check the connector of LSU Not working the developing bias voltage on HVPS Replace the HVPS 6 Uneven Density e Description Print Density is uneven between left and right R The life of the Toner Cartridge has expired Replace the toner cartridge The pressure2. 4 Alignment and Troubleshooting Wireless LED Shows the current status of the wireless network connection Status LED Indicates the status of your machine Copyright 1995 2012 SAMSUNG All rights reserved 4 3 4 Alignment and Troubleshooting 4 1 2 Understanding the status LED The color of the LED indicates the machine s current status NOTE Some LEDs may not be available depending on model or country To resolve the error look at the error message and its instructions from the troubleshooting part e You also can resolve the error with the guideline from the computers s Samsung Printing Status window a E Status for The machine is off line Green oe When the backlight blinks the machine is receiving or printing data e The machine is on line and can be used er e A minor error has occurred and the machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes Small amount of toner is left in the cartridge The estimated cartridge life of toner is close Prepare a new cartridge for replacement You may temporarily increase the printing quality by redistributing the toner A toner cartridge has almost reached its estimated cartridge life It is recommended to replace the toner cartridge The cover is opened Close the cover There is no paper in the tray Load paper in the tray The machine has stopped due to a major error
3. 4 2 3 Image quality problems 1 Vertical Black Line and Band e Description Straight thin black vertical line occurs in the printed image Check if the surface of the charge roller is scratched or Replace the toner cartridge and test again contaminated Check if there are grooves on the circumference of the Replace the toner cartridge and test again OPC drum Check if the cleaning blade is damaged Replace the toner cartridge and test again Check if paper transfer belt is damaged or contaminated Replace the ITB unit and test again 2 Vertical White Line e Description White vertical voids in the image gi i Gi eh A eu D ae lt lt Check if the LSU window or internal lenses of LSU is Clean the LSU window with recommended cleaner IPA contaminated Clean the window with a clean cotton swab If dirt is inside the LSU replace the LSU Check if there are scratches on the circumference of the Replace the toner cartridge and test again OPC drum Check if there are scratches on the circumference of the Replace the toner cartridge and test again developing roller Check if paper transfer belt is damaged or contaminated Replace the ITB unit and test again the ITB unit and test again Copyright 1995 2012 SAMSUNG All rights reserved 4 57 4 Alignment and Troubleshooting 3 Contamination on back of page e Description The back of the page is contaminated
4. Too much paper in output bin tray Remove printed paper gt Symptom The machine detected that the output tray has got full or the bin full sensor is defective gt Troubleshooting method 1 Remove the paper on the output tray 2 Check if the Bin full Sensor connector is connected properly Reconnect it 3 If the sensor is defective replace it Bin full sensor Copyright 1995 2012 SAMSUNG All rights reserved 4 51 4 Alignment and Troubleshooting gt Error Code S2 4120 gt Error message Door is open Close it gt Symptom Door is open or the cover open switch is defective gt Troubleshooting method 1 Check if the front cover is closed perfectly 2 Ifthe error persists check that the cover open sensor is working normally If it is defective replace it gt Error Code 3 3121 gt Error message Scanner is locked gt Symptom Scanner lock error has occurred CIS does not move gt Troubleshooting method 1 Check if the CIS unit is moving when power on 2 Check if the at cable is connected to the CIS unit properly Re connect or replace the cable 3 Ifthe CIS is defective replace it 4 Check if there is any defective part in the scanner unit Gear Belt Motor etc 5 If the problem persists replace the main board 4 52 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting gt Error Code S4 2111 S4 2112 gt Error
5. U3 3314 Original paper jam inside of scanner Page 4 56 Copyright 1995 2012 SAMSUNG All rights reserved 4 37 4 Alignment and Troubleshooting gt Error Code A1 1210 D Error message Actuator Motor Failure A1 1210 Call for service if the problem persists gt Symptom The fuser motor does not operate The fuser motor is operating but is recognized as stop status gt Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove the rear and right cover 3 Check if there are any obstacles or paper around the fuser unit 4 Check if the connection between main board and fuser motor are correct 5 If the connection is OK replace the fuser motor 6 If the problem persists replace the main board 4 38 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting gt Error Code A1 2112 A1 3612 gt Error message Actuator Motor Failure A1 2112 Call for service if the problem persists Actuator Motor Failure A1 3612 Call for service if the problem persists gt Symptom The OPC Deve motor does not operate The OPC Deve motor is operating but is recognized as stop status gt Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove the right cover 3 Check if the connection between main board and OPC Deve motor are correct 4 If th
6. e Report Supplies Info Supplies Information Report shows toner cartridge information such as toner remaining toner capacity toner product date etc Configuration Configuration report shows the status of the user selectable options You may print this list to confirm your changes after changing settings This page provides useful information for service Error Info Error Information Report shows error records Copyright 1995 2012 SAMSUNG All rights reserved 4 27 4 Alignment and Troubleshooting 4 1 8 2 Tech Mode CLX 4195FW a Entering Tech Mode To enter the service mode press 1 2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button b Tech Mode Menu Information General Machine Serial Number Prewonir Adis sain connote sets S ewo conta CS Faroo Ca sf e r EE ES avo core ESS EE nt Auto Toning History Crau SC S Sa CS EE Others Shading Test Shade and Print Report RE Print last shade report TETE Counter Reset Fuser Pickup Roller Retard Roller Torque Limiter Transfer Roller Scan Engine Footer Off ews 4 28 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting c Information e General This menu displays the machine s serial number assigned IP address Software Version This menu displays all the version of the software installed in the s
7. Open the fuser cover Jam clear Dismantle the machine and carefully inspect the region where the jam occurs Especially check if paper fragments are caught in the Fuser 4 Print the Information Page Configuration Try printing a test page from a computer If there is an error check cables and driver installation 5 Check the Print Quality e Is there are a Print Quality Problem Refer to image quality problem section 6 Check consumables toner etc e Using the keys print the Test Pattern Expected life of various consumable parts compare this with the figures printed and replace as required 4 34 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting 4 2 2 Error Code and Troubleshooting Messages appear on the control panel display to indicate the machine s status or errors Refer to the tables below to understand the messages and their meaning and correct the problem if necessary NOTE Some messages may not appear on the display depending on the options or models T leshooting Page Copyright 1995 2012 SAMSUNG All rights reserved 4 35 4 Alignment and Troubleshooting Page 4 36 Copyright 1995 2012 SAMSUNG All rights reserved z x S 1721 e iS eh Le i 4 Alignment and Troubleshooting T leshooting Page U3 3313 Original paper jam inside of scanner Page 4 56
8. This function can provide user convenience for replacing the toner cartridge Counter Reset This function resets the count value you select Engine Footer This function is for monitoring of the engine status If you perform this function at printing the setting value for engine is shown on the bottom of the printed page 4 32 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting 4 2 Troubleshooting 4 2 1 Procedure of checking the symptoms Before attempting to repair the printer first obtain a detailed description of the problem from the customer No Power Power Module error Main PBA Red LED on See the troubleshooting Error message for error code is displayed Refer to Solution of Image Problem Copyright 1995 2012 SAMSUNG All rights reserved 4 33 4 Alignment and Troubleshooting 4 2 1 1 Basic Check List 1 Check the Power e Check that the power switch is turned on Check that the power cable is plugged into the outlet and the printer e Check the voltage of the power outlet 2 Check the LED of Panel Is there OPE LED ON gt If not check power cable switch SMPS or Main board e Is the abnormal Lamp Check the Main board and cable harness 3 Check the Paper Path e Is there a Paper Jam Remove any paper fragments caught in the paper path Paper Jam occurs repeatedly at a specific point in the Paper Path
9. Useful management tools 4 1 6 1 Using Samsung Easy Printer Manager Windows and Macintosh only This feature may not be available depending on model or optional goods Available for Windows or Macintosh OS users only e For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location Samsung Easy Printer Manager combines device settings as well as printing environments settings actions and launching All of these features provide a gateway to conveniently use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button Understanding Samsung Easy Printer Manager To open the program e For Windows Select Start gt Programs or All Programs gt Samsung Printers gt Samsung Easy Printer Manager gt Samsung Easy Printer Manager e For Macintosh Open the Applications folder gt Samsung folder gt Samsung Easy Printer Manager The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows A NOTE The screenshot may differ depending on operating system you are using s Samsung Easy Printer Manager samsung Easy Printer Manager Samsung P
10. 2 Check the setting up for 802 1x confirmation server gt Error Code U1 2132 U1 2315 U1 2320 U1 2330 U1 2334 U1 2340 U1 234H gt Error message Fuser Unit Failure U1 2132 Turn off then on Fuser Unit Failure U1 2315 Turn off then on Fuser Unit Failure U1 2320 Turn off then on Fuser Unit Failure U1 2330 Turn off then on Fuser Unit Failure U1 2334 Turn off then on Fuser Unit Failure U1 2340 Turn off then on Fuser Unit Failure U1 234H Turn off then on gt Symptom The temperature control of fuser unit is abnormal gt Troubleshooting method 1 Check if the input voltage is normal 2 Turn the machine off Remove and reinstall the fuser unit Be careful when connecting the AC connector and Thermistor connector 3 Turn the machine on Is the error message is disappeared 4 Check the followings If the fuser unit has any problem replace it a Check if the fuser connector is connected properly b Check if the halogen lamp voltage is normal c Check if the thermistor is contaminated or twisted 5 Ifthe problem persists replace the main board or SMPS board 4 54 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting gt Error Code U2 6122 U2 6142 gt Error message LSU Failure U2 6122 Please turn off then on LSU Failure U2 6142 Please turn off then on gt Symptom LSU Motor does not work normally LSU Hsync signal is abnormal gt Troubl
11. A paper jam has occurred Wireless Blue Blinkin The machine is connecting to a wireless network 8 2 fon The machine is connected to a wireless network lor The machine is disconnected from a wireless network Power Wake Blue fon The machine is in power save mode up lor The machine is in ready mode or machine s power is off Eco i Eco mode is on Eco mode is off Estimated cartridge life means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19798 The number of pages may be affected by operating environment percentage of image area printing interval graphics media and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing Some LEDs may not be available depending on model or country 4 4 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting 4 1 3 JAM removal 4 1 3 1 Clearing original document jams A NOTE This troubleshooting may not be available depending on model or optional goods Original paper jam in front of scanner 1 Open the document feeder cover 3 Close the document feeder cover 2 Gently remove the jammed paper from the document feeder Copyright 1995 2012 SAMSUNG All rights reserved 4 5 4 Alignment and Troubleshooting Original paper jam inside of scanner 1 Open the doc
12. Fan Failure A2 1210 Call for service if the problem persists Actuator Fan Failure A2 2110 Call for service if the problem persists gt Symptom The SMPS fan or Fuser fan does no operate normally gt Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove the right cover 3 Check if the connection between main board and the related fan is correct 4 If the connection is OK replace the defective fan gt Error Code A3 3211 A3 3212 gt Error message Actuator Sensor Failure A3 3211 Call for service if the problem persists Actuator Sensor Failure A3 3212 Call for service if the problem persists gt Symptom The inner temperature sensor is defective gt Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Enter the tech mode Check the temperature sensor output 3 If the sensor is defective replace it 4 If the temperature sensor is OK replace the main board Copyright 1995 2012 SAMSUNG All rights reserved 4 41 4 Alignment and Troubleshooting gt Error Code A3 3311 A3 3312 gt Error message Actuator Sensor Failure A3 3311 Call for service if the problem persists Actuator Sensor Failure A3 3312 Call for service if the problem persists gt Symptom The outer temperature sensor is defective gt Troubleshooting method 1 Turn the machine off then o
13. at the end of its life gt Troubleshooting method 1 Print the supply information report Check the life remaining of the toner cartridge 2 If its life is at the end turn the machine off and replace the toner cartridge with new one Copyright 1995 2012 SAMSUNG All rights reserved 4 43 4 Alignment and Troubleshooting gt Error Code C2 2320 C2 2410 C2 3320 C2 3410 C2 4320 C2 4410 C2 5320 C2 5410 gt Error message Yellow Toner Failure C2 2320 Install yellow toner cartridge again Install yellow toner cartridge Magenta Toner Failure C2 3320 Install magenta toner cartridge again Install magenta toner cartridge Cyan Toner Failure C2 4320 Install cyan toner cartridge again Install cyan toner cartridge Black Toner Failure C2 5320 Install black toner cartridge again Install black toner cartridge gt Symptom The toner cartridge is not installed or the CRUM has some problem gt Troubleshooting method 1 Check if the toner cartridge is installed properly Turn the machine off then on 2 Ifthe error message is not disappear remove the toner cartridge Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge And reinstall the toner cartridge 3 Ifthe problem persists check that the CRUM contact area is contaminated Clean it 4 If the problem persists replace the toner cartridge with new one 4 44 Copyright 1995 2012 SAMSUNG All rights res
14. message Fax Memory is almost full Print or remove received fax Job Fax memory is full Print or remove received fax Job gt Symptom The fax memory is almost full gt Troubleshooting method 1 Print or remove the received fax job gt Error Code S4 3111 gt Error message Fax System Failure S4 3111 Install fax modem card again gt Symptom The fax board is not installed or defective gt Troubleshooting method 1 Check if the fax board is installed properly 2 Ifthe fax board is defective replace it 3 If the problem persists replace the main board gt Error Code 5 3110 gt Error message UI System Failure S5 3110 Call for service gt Symptom The communication error between main board and OPE board has occurred gt Troubleshooting method 1 Turn the machine off then on 2 If the problem persists check the followings a Check the connection between main board and OPE board Reconnect the harness b Ifthe connection is OK replace the main board or OPE board Copyright 1995 2012 SAMSUNG All rights reserved 4 53 4 Alignment and Troubleshooting gt Error Code 6 3123 6 3128 gt Error message This IP address conflicts with that of other system Check it 802 1x authentication failed Please Contact the System Administrator gt Symptom IP address conflicts with that of other system gt Troubleshooting method 1 Change the machine s IP address
15. output is abnormal Replace the HVPS SMPS board 3 Calibrating the touch screen Touch screen model only e Description Touch screen does not operate properly The linearity value for touch panel has changed due to using Turn off the machine a machine long hours or surroundings While pressing the number 0 on numeric keys turn the machine on Wait until calibration screen appears Press centre of mark following order 1 9 Use your finger Perform 2 times 4 If there is no problem Complete will appear on LCD and reboot the machine When making a mistake start again from the step 1 Copyright 1995 2012 SAMSUNG All rights reserved 4 61
16. the menu item e Press Setup gt Machine Setup gt Auto CR on the touch screen CLX 4195N 4195FN e Or press Setup gt Machine Setup gt Next gt Initial Setup gt Auto CR on the touch screen CLX 4195FW 5 Printing a machine report This product provides several printable reports for maintenance purposes These reports can be used to aid the diagnosis of print quality problems To print the report e Press Menu gt System Setup gt Report on the control panel CLX 4195N 4195FN e Or press Setup gt Machine Setup gt Next gt Reports on the touch screen CLX 4195FW Copyright 1995 2012 SAMSUNG All rights reserved 4 13 4 Alignment and Troubleshooting 4 1 5 Periodic Defective Image If an image defects appears at regular intervals on the printed paper it is due to a faulty or damaged roller Refer to the table below and check the condition of the appropriate roller em Lo ST Pressure Roller Background Fuser Unit Heat Roller Black spot and image ghost Charging Roller Black Spot and line and periodic band Toner Cartridge OPC Drum White and Black Spots Developing Roller 37 7 mm White spot Horizontal black band E Supply Roller Periodic Band by little difference of density Transfer Roller 25 1 mm Ghost Damaged image by abnormal Transfer roller transfer 4 14 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting 4 1 6
17. transfer belt unit is not compatible Check users guide gt Symptom The ITB unit is not compatible gt Troubleshooting method 1 Print the supply information report Check information of the ITB Unit 2 Ifthe toner cartridge is not a Samsung genuine ITB Unit replace with new one gt Error Code C5 1710 gt Error message Sensor Failure C5 1710 Turn off then on gt Symptom The ITB home position sensor has the problem gt Troubleshooting method 1 Turn the machine off Replace the ITB Unit gt Error Code C6 1110 C6 1120 gt Error message Prepare new fuser unit Replace with new fuser unit gt Symptom The fuser unit is at the end of its life gt Troubleshooting method 1 Print the supply information report Check the life remaining of the fuser unit 2 Ifits life is at the end turn the machine off and replace the fuser unit with new one gt Error Code C7 1110 gt Error message Waste toner container is almost full Order new one gt Symptom The waste toner container is at the end of its life gt Troubleshooting method 1 Print the supply information report Check the life remaining of the waste toner container 2 If its life is at the end turn the machine off and replace the waste toner container with new one 4 46 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting gt Error Code C7 1311 gt Error message Waste toner co
18. 2 YMCK DEV Motor 0073 YMCK DEV Motor Rdy 0260 SMPS Fan 0340 Feed Mot 0360 ITB Tension Release Motor 101 Clutch 0010 Tray1 Pickup 0050 Registration 0171 Front cover open 0190 OutBin Full 0240 DR Nip Release 0250 Knock Up Plate 0251 Fuser Gap Enable Copyright 1995 2012 SAMSUNG All rights reserved 4 25 4 Alignment and Troubleshooting 0090 THV 0160 Erase Lamp 0110 LD Power4 111 Toner 0080 ID Sensor 0090 ID Sensor Chk Fax gt NVM Read Write This menu changes a configuration value for fax firmware 0200 Pause Dial Time 0420 DTMF Timing 0210 Dial Pul M B 0500 Dial Mode 0220 AutoDial P Time 0520 Error Rate 0300 Ring On Time 0530 Dial tone detect 0320 Ring Det Freq 0550 Busy sngl det 0400 DTMF H Freq Lv 0700 LineMon Setting 0410 DTMF L Freq Lv 0800 Modem Speed 4 26 Copyright 1995 2012 SAMSUNG All rights reserved 0310 Ring Off Time 0540 Loop cur det 4 Alignment and Troubleshooting 0810 Fax Trans Lv 0830 AutoDialTimeout Fax gt Test Routines This menu performs test routines for the fax 0044 V 29 9600 L1 0045 V 17 7200 L1 0046 V 17 9600 L1 0047 V 17 12000 L1 0048 V 17 14400 L1 0049 V 34 2400 L1 0050 V 34 4800 L1 0051 V 34 7200 L1 0052 V 34 9600 L1 0053 V 34 12000 L1 0054 V 34 14400 L1 0055 V 34 16800 L1 0056 V 34 19200 L1 0057 V 34 21600 L1 0058 V 34 24000 L1 0059 V 34 26400 L1 0060 V 34 28800 L1 0061 V 34 31200 L1 0062 V 34 33600 L1
19. 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting Copyright 1995 2012 SAMSUNG All rights reserved 4 19 4 Alignment and Troubleshooting 4 1 7 Updating Firmware This chapter includes instructions for updating the printer firmware You can update the printer firmware by using one of the following methods e Update the firmware by using the USB port e Update the firmware by using the Network 4 1 7 1 Update the firmware by using the USB port Upgrading preparations e usblist2 exe Tool which sends firmware data to printer e Firmware file to update Upgrade Procedure 1 Turn the machine off 2 Connect USB cable to printer 3 Turn the machine on Check if the printer is the ready status 4 Drag the firmware file and Drop down on the usblist2 exe Model _V1 00 0 usblist2 exe 0 00 hd And then firmware update will be started automatically 5 When upgrading is completed machine is automatically re booting 4 20 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting 4 1 7 2 Update the firmware by using the network Upgrading preparations Wired or Wireless Network connection is established e Firmware file to update Upgrade Procedure 1 Open the Web browser and input IP address of machine Click Login SyncThru jah e 44x rd SH 40E f Daum Google GV3 Team Site TAMS mySingle d
20. 4 Alignment and Troubleshooting 4 Alignment and Troubleshooting 4 1 Alignment and Adjustments This chapter describes the main functions for service such as the product maintenance method the test output related to maintenance and repair Jam removing method and so on It includes the contents of user guide 4 1 1 Control panel A NOTE This control panel may differ from your machine depending on its model There are various types of control panels e Some features and optional goods may not be available depending on model or country e Some buttons may not work depending on the mode copy fax or scan Type A CLX 419xN CLX 419xFN 1 2 3 4 5 5 Arrows 7 OK 2 Numeric Keypad Dials a number or enters alphanumeric characters Address Book Allows you to store frequently used fax numbers or search for stored fax numbers 10 Redial Pause Redials the recently sent fax number or received caller ID in ready mode or inserts a pause into a fax number in edit mode Copyright 1995 2012 SAMSUNG All rights reserved 4 1 4 Alignment and Troubleshooting Power Wake up Turns the power on or off or wakes up the machine from the power save mode If you need to turn the machine off press this button for more than three seconds 13 Begins a printing job in color mode Begins a printing job in black and white mode On Hook Dial When you
21. Alignment and Troubleshooting 4 1 8 Tech Mode Diagnostic Mode In service tech mode the technician can check the machine and perform various test to isolate the cause of a malfunction While in Tech mode the machine still performs all normal operations 4 1 8 1 Tech Mode CLX 4195N_4195FN a Entering Tech Mode 1 Press Menu gt gt 1 gt 9 gt 3 gt 4 7 on the control panel continuously 2 Press Menu 3 Select Tech Mode b Tech Mode Menu NOTE Some menu items may not appear on the display depending on the options or models Depth 1 Depth 2 T Clear Counts Shading Test eaa ii EDC Mode Copier ee C m Ooo fon eT fon pom Machine Test switch Test PP est Para set Dreamt PE PE RCE PE PE CE SS oe Restart Machine Copyright 1995 2012 SAMSUNG All rights reserved 4 23 4 Alignment and Troubleshooting EEE Depth 2 EE Dema Fax Protocol Dump o Menu Map G Suppliesnfo PP Configuration PP femoris P i EE ung comer Pp i woco fp worm OOO SSS c Data Setup e Clear All Memory The function resets the system to factory default settings This function is used to reset the system to the initial value when the product is functioning abnormally All the values are returned to the default values and all the information which was set by the user will be erased A NOTE Always perform a memory clear after replacing the main board Otherwise
22. SPDM v6 R DA AREN GEO SyncThru Site Med m D Engish Web Service 2 Log in Admin Mode ID admin PW sec00000 a Syne Thru eb Service SyncThru Web Service 2 Copyright C 1995 Samsung Electronics Al rights reserved 3 Select Maintenance menu and click upgrade wizard SteM SyncThru Se TM Web Service A Information Settings Y Maintenance Firmware Upgrade Contact Information Link Version Information Firmware Main Firmware Version V3 00 00 10 Feb 08 2009 Network Firmware Version VO 05 00 SCX 3200 Copyright 1995 2012 SAMSUNG All rights reserved 4 21 4 Alignment and Troubleshooting 4 Select firmware file using browser button and press next button Firmware Upgrade Wizard x Select a file Firmware File File Browse Cancel 5 SyncThru will check verify firmware file and compare version and press next button Firmware Upgrade Wizard Verifying nn are Please wait Previous fexta Check Firmware Version New Firmware Versions Firmware New Version Current Version tan Frmware v3 00 sement nvoanzm m9 To process firmware upgrade cick Next button below Cancel 6 Machine starts upgrading SyncThru will return home page after upgrading is completed Firmware Upgrade Wizard Uploading a Uploading firmware Please wait 4 22 Copyright 1995 2012 SAMSUNG All rights reserved 4
23. and informs you of the machine status A NOTE The Samsung Printer Status window and its contents shown in this user s guide may differ depending on the machine or operating system in use e Check the operating system s that are compatible with your machine Samsung Printer Status overview If an error occurs while operating you can check the error from the Samsung Printer Status Samsung Printer Status is installed automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab gt Printer Status button These icons appear on the Windows task bar ae The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where a soft error has occurred For example a toner low status which may lead to toner empty status Error The machine has at least one hard error such as out of paper fuser error etc Machine does not have ability to come to ready without customer intervention Samsung Printing Status 4 Order Supplies Troubleshooting 1 Toner Level You can view the level of toner remaining in each toner cartridge The machine and the number of toner cartridge s shown in the above window may differ depending on the machine in use Some machines do not have this feature Alert Settings Select the settings you want from the options window Order Supplies You can order replacement toner cartridg
24. bps Linel V 34 4800 bps Linel V 34 7200 bps Linel 020 016 Sngl Tone 2100Hz Ln1 020 020 DTMF Linel 020 021 DTMF Linel 020 022 DTMF 0 Linel 020 023 DTMF 1 Linel 020 024 DTMF 2 Linel 020 025 DTMF 3 Linel 020 026 DTMF 4 Linel 020 027 DTMF 5 Linel 020 028 DTMF 6 Linel 020 029 DTMF 7 Linel 020 052 020 053 020 054 020 055 020 056 020 057 020 058 020 059 020 060 020 061 020 062 V 34 9600 bps Linel V 34 12000 bps Linel V 34 14400 bps Linel V 34 16800 bps Linel V 34 19200 bps Linel V 34 21600 bps Linel V 34 24000 bps Linel V 34 26400 bps Linel V 34 28800 bps Linel V 34 31200 bps Linel V 34 33600 bps Linel 020 030 DTMF 8 Linel 020 031 DTMF 9 Linel 020 040 V 21 300 bps Linel 020 041 V 27ter 2400 bps Linel 020 042 V 27ter 4800 bps Linel 020 043 V 29 7200 bps Linel Copyright 1995 2012 SAMSUNG All rights reserved 4 31 4 Alignment and Troubleshooting e Report Shading Test This function is to check quality of scanned images especially defect in optical devices including lens mirror lamp and etc are suspected Memory Clear The function resets the system to factory default settings This function is used to reset the system to the initial value when the product is functioning abnormally All the values are returned to the default values and all the information which was set by the user will be erased Toner Low Level The function is to set up the time to inform toner low status
25. e connection is OK replace the OPC Deve motor 5 If the problem persists replace the main board Copyright 1995 2012 SAMSUNG All rights reserved 4 39 4 Alignment and Troubleshooting gt Error Code Al 4111 A1 4112 gt Error message Actuator Motor Failure A1 3612 Call for service if the problem persists gt Symptom The transfer roller can t move the engage disengage position gt Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove the right cover 3 Check if the connection between main board and Feed drive unit are correct 4 Ifthe connection is OK replace the step motor of the Feed drive unit 5 Ifthe problem persists replace the main board gt Error Code A1 4310 gt Error message Actuator Motor Failure A1 4310 Call for service if the problem persists gt Symptom The motor for ITB unit does not operate normally gt Troubleshooting method 1 Turn the machine off then on If the error persists turn the machine off again 2 Remove the right cover 3 Check if the connection between main board and the main drive unit are correct 4 If the connection is OK replace the main drive unit 5 Ifthe problem persists replace the main board 4 40 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting gt Error Code A2 1210 A2 2110 gt Error message Actuator
26. e s from online a Troubleshooting You can directly open the troubleshooting section in the user s guide ps fe Chose the window Copyright 1995 2012 SAMSUNG All rights reserved 4 17 4 Alignment and Troubleshooting 4 1 6 3 Using SyncThru Web Service SWS SWS is an embedded web server in the machine This web server informs you of machine configuration version status and allows you to customize the machine s settings You can contact this server via wired and wireless network using your web browser in the remote place Connecting preparations e Wired or Wireless Network connection is established e Browser Ex gt Internet Explorer Program on your PC network connected SWS overview SyncThru Web Service SWS e accepts HTTP request via port 80 as normal web servers e provides interface to users information of networked printers and allow to configure the setting of printers e is able to provide more complicated options than Local UI for printer configuration HTTP http 10 240 9 170 SL IP 10 240 9 170 User Connection Procedure 1 Open the Web browser and input IP address of machine Click Login 2 Log in Admin Mode ID admin PW sec00000 3 Select pages to check the configuration and customize the settings AN CAUTION Please change SWS Default ID and Password for system security in case of your first connection 4 18 Copyright 1995
27. erved 4 Alignment and Troubleshooting gt Error Code C2 2512 C2 3512 C2 4512 C2 5512 gt Error message Yellow toner cartridge is not compatible Check user s guide Magenta toner cartridge is not compatible Check user s guide Cyan toner cartridge is not compatible Check user s guide Black toner cartridge is not compatible Check user s guide gt Symptom Toner cartridge is not compatible gt Troubleshooting method 1 Print the supply information report Check information of the toner cartridge 2 Ifthe toner cartridge is not a Samsung genuine toner cartridge replace with new one gt Error Code C5 1110 C5 1120 gt Error message Prepare new transfer belt unit Replace new transfer belt unit gt Symptom The ITB Unit is at the end of its life gt Troubleshooting method 1 Print the supply information report Check the life remaining of the ITB unit 2 If its life is at the end turn the machine off and replace the ITB unit with new one gt Error Code C5 1310 gt Error message Install image transfer belt unit gt Symptom The ITB Unit is not installed properly gt Troubleshooting method 1 Turn the machine off Remove and reinstall the ITB unit 2 Turn the machine on If the problem persists replace the ITB unit Copyright 1995 2012 SAMSUNG All rights reserved 4 45 4 Alignment and Troubleshooting gt Error Code C5 1410 gt Error message Image
28. eshooting method 1 Check if the LSU harness on the main board is connected properly 2 Ifit is OK check that the LSU harness on LSU board is connected properly 3 Check if the LSU harness is defective 4 If the problem persists replace the LSU af 5 If the problem persists after replacing LSU replace the main board Copyright 1995 2012 SAMSUNG All rights reserved 4 55 4 Alignment and Troubleshooting gt Error Code U3 3113 U3 3114 U3 3313 U3 3314 gt Error message Original paper jam in front of scanner Original paper jam inside of scanner gt Symptom A document jam was detected in the ADF unit gt Troubleshooting method 1 Remove the jammed paper from ADF unit 2 If the error persists turn the machine off then on 3 Ifthe document jam occurs continually open the ADF cover top Check if the ADF pick up roller is contaminated or worn out Clean or replace it 4 If the pick up roller is OK check the followings a Check if the ADF motor is working normally b Check if the connector on the ADF joint board is connected correctly 5 Ifthe problem persists replace the ADF unit gt Error Code U3 4110 gt Error message Door of scanner is open gt Symptom ADF or ADF top cover is opened gt Troubleshooting method 1 Close the ADF unit 2 Close the ADF top cover 4 56 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting
29. et your machine for the best print quality Before you set the altitude value determine the altitude where you are 4 000 m 13 123 ft 1 High3 2 High2 H _ a 3 High1 0 4 Normal You can set the altitude value from Device Settings in Samsung Easy Printer Manager program 4 12 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting e For Windows and Macintosh users you set from Samsung Easy Printer Manager gt Switch to advanced mode gt Device Settings A NOTE e If your machine is connected to the network you can set the altitude via SyncThru Web Service e You can also set the altitude in System Setup option on the machine s display Menu gt System Setup gt Machine Setup gt Altitude Adjustment CLX 4195N 4195FN Setup gt Altitude Adjustment CLX 4195FW 3 Checking the firmware version This menu shows the product s firmware version Select the menu item e Press Setup gt Machine Setup gt Next gt Initial Setup gt Firmware Version on the touch screen CLX 4195FW 4 Auto Color Reg The machine virtually prints certain patterned image to calibrate the color printing position This feature enhances the colored image sharper and clearer which means the machine prints the colored image on the paper more like the one in the monitor A NOTE If you have moved the machine it is strongly recommended to operate this menu manually Select
30. force in the left and right springs of the ITB Replace the ITB Unit unit is not even Copyright 1995 2012 SAMSUNG All rights reserved 4 59 4 Alignment and Troubleshooting 7 Horizontal Bands e Description Dark or white horizontal stripes appear in the page These may occur at regular intervals down the page The developing roller OPC drum or other rollers in the Replace the toner cartridge toner cartridge may be contaminated or deformed Bad contacts of HV terminals of the toner cartridge with Clean all HV terminals in the cartridge and on the set high voltage terminals from printer set frame Ensure all toner or paper dust particles are removed 8 Poor Fusing e Description Toner is not properly fixed on paper The media doesn t meet specification Use the proper media in specifications 4 60 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting 4 2 4 Other errors 1 Multi feeding e Description Multiple sheet of paper are fed at once Pick clutch or Regi clutch does not work properly Replace the defective clutch if necessary Pick up Forward Retard roller is worn out or contaminated Clean or replace the defective roller 2 No Power e Description When system power is turned on LED and LCD on the operator panel do not come on The connection between main board and OPE board is bad Reconnect or replace the harness HVPS SMPS
31. if the paper empty sensor is contaminated or defective Replace it 4 48 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting gt Error Code M2 1110 M2 1116 gt Error message Paper jam inside of machine Paper jam or empty in tray gt Symptom The jammed paper has occurred inside machine gt Troubleshooting method 1 Remove the jammed paper 2 Ifthe problem persists check the following a Check if there is any obstacles or paper on the paper path Remove it b Check if the FRAME RETARD unit is assembled properly FRAME RETARD c Check if the pick up clutch regi clutch feed drive unit are working normally If there is a defective part replace it Copyright 1995 2012 SAMSUNG All rights reserved 4 49 4 Alignment and Troubleshooting gt Error Code M3 1110 Error message Paper jam in exit area Symptom The jammed paper has occurred in the exit area Troubleshooting method 1 Remove the jammed paper 2 Ifthe problem persists check the following a Check if there is any obstacles or paper on the paper path Remove it b Check if the fuser unit is assembled properly If the fuser unit is defective replace it c Check if the FRAME EXIT unit has any defective parts Replace the FRAME EXIT 4 50 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting gt Error Code M3 2130 gt Error message
32. n If the error persists turn the machine off again 2 Enter the tech mode Check the temperature sensor output 3 Ifthe sensor is defective replace it 4 If the temperature sensor is OK replace the main board gt Error Code A3 3320 gt Error message Not proper room temperature Change room temperature gt Symptom The value of the outer temperature sensor is out of normal area gt Troubleshooting method 1 Check if the machine is installed in the proper area 2 Ifthe temperature sensor is defective replace it 4 42 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting gt Error Code C2 2110 C2 3110 C2 4110 C2 5110 gt Error message Prepare new yellow toner cartridge Prepare new magenta toner cartridge Prepare new cyan toner cartridge Prepare new black toner cartridge gt Symptom The remaining toner cartridge is less than 10 gt Troubleshooting method 1 Print the supply information report Check the life remaining of the toner cartridge 2 If its life is at the end turn the machine off and replace the toner cartridge with new one gt Error Code C2 2120 C2 2150 C2 3120 C2 3150 C2 4120 C2 4150 C2 5120 C2 5150 gt Error message Replace with new yellow toner cartridge Replace with new magenta toner cartridge Replace with new cyan toner cartridge Replace with new black toner cartridge gt Symptom The toner cartridge is
33. ntainer is not installed Install it gt Symptom The waste toner container is not installed gt Troubleshooting method 1 Check if the waste toner container is installed properly 2 Remove and reinstall the waste toner container gt Error Code C9 1112 C9 1116 gt Error message Replace with new Tray pickup roller End of life Replace with new Tray retard roller gt Symptom The pick up roller or reverse roller is at the end of its life gt Troubleshooting method 1 Turn the machine off 2 Replace the pick up roller Assy and reverse roller Assy Copyright 1995 2012 SAMSUNG All rights reserved 4 47 4 Alignment and Troubleshooting gt Error Code MI1 1110 gt Error message Paper jam in tray 1 gt Symptom The jammed paper has occurred in the tray1 gt Troubleshooting method 1 Remove the jammed paper 2 Ifthe jammed paper occurs continually check the followings a Check if the pick up forward reverse roller are worn out or contaminated Clean the contaminated part or replace it b Check if the actuator is assembled correctly 3 Ifthe pick up clutch is defective replace it gt Error Code MI1 5112 gt Error message Paper is empty in tray 1 Load paper gt Symptom Paper is empty in Tray1 gt Troubleshooting method 1 Take off the cassette If there is no paper on the tray load the paper 2 Ifthe problem persists check the following a Check
34. press this button you can hear a dial tone Then enter a fax number It is similar to making a call using speaker phone 11 12 14 15 Back Sends you back to the upper menu level 16 Mem ss Enters Menu mode and scrolls through the available menus 17 18 19 20 21 Status LED Indicates the status of your machine Eco Turn into eco mode to reduce toner consumption and paper usage when pc printing and copying only Direct USB Allows you to directly print files stored on a USB memory device when it is inserted into the USB port on the front of your machine CLX 419xEN series only Toner Colors Show the status of each toner cartridge If the toner cartridge is low or needs to be replaced the Status LED turns red and the display shows the message However the arrow mark shows which color toner is of concern or may be installed with a new cartridge CLX 419xN series only Type B CLX 419xFW Jf Feet a f im y O LJ a LJ JOO 2 2 11 10 9 8 7 6 Power Wake up Turns the power on or off or wakes up the machine from the power save mode If you need to turn the machine off press this button for more than three seconds 7 On Hook Dial When you press this button you can hear a dial tone Then enter a fax number It is similar to making a call using speaker phone 8 Hp Gives detailed information about this machine s menus or status 4 2 Copyright 1995 2012 SAMSUNG All rights reserved
35. raight out If you do not see the paper in this area stop and go to next step 2 Open the rear cover Copyright 1995 2012 SAMSUNG All rights reserved 4 11 4 Alignment and Troubleshooting 4 1 4 Useful menu item for service 1 Monitoring the supplies life If you experience frequent paper jams or printing problems check the number of pages the machine has printed or scanned Replace the corresponding parts if necessary A NOTE e Accessing menus may differ from model to model e It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu gt System Setup gt Maintenance gt Supplies Life on the control panel 2 Select the option you want and press OK e Supplies Info Prints the supply information page e Total Displays the total number of pages printed e ADF Scan Displays the number of pages printed by using the document feeder e Platen Scan Displays the number of pages scanned by using scanner glass Transfer Belt Displays the number of pages by using transfer belt Fuser Displays the number of pages by using fuser e Trayl Roller Displays the number of pages by using tray roller 3 Press Stop Clear button to return to ready mode 2 Altitude adjustment Print quality is affected by atmospheric pressure which is determined by the height of the machine above sea level The following information will guide you on how to s
36. rinter Samsung Printer 119 Supplies Toner ID 6 Order Supplies Copyright 1995 2012 SAMSUNG All rights reserved 4 15 4 Alignment and Troubleshooting woo SOS E Printer List The printer list displays the installed printer icons on your computer Printer Information This area gives you general information about your machine You can check information such as the machine s model name IP address or Port name and machine status A NOTE Troubleshooting button This button opens Troubleshooting Guide when an error occurs You can directly open the necessary section in the user s guide 3 Application Information Includes links for changing to the advanced settings preference help and about 4 Quick links Displays Quick links to machine specific functions This section also includes links to applications in the advanced settings 5 Contents Area Displays information about the selected machine remaining toner level and paper The information will vary based on the machine selected Some machines do not have this feature Order Supplies Click on the Order button from the supply ordering window You can order replacement toner cartridge s from online Advanced settings user interface overview The advanced user interface is intended to be used by the person responsible for managing the network and machines Device Settings You can configure various machine settings such as machine setup paper layou
37. t emulation network and print information e Scan to PC Settings This menu includes settings to create or delete scan to PC profiles Scan Activation Determines whether or not scanning is enabled on the device Profile Displays the scanning profiles saved on the selected device Basic tab Contains settings related general scan and device settings Image tab Contains settings related to image altering e Fax to PC settings This menu includes settings related to the basic fax functionality of the selected device Disable If Disable is On incoming faxes will not be received on this device Enable Fax Receiving from Device Enables faxing on the device and allow more options to be set e Alert Settings This is menu includes settings related to error alerting Printer Alert Provides settings related to when alerts will be received Email Alert Provides options relating to receiving alerts via email History Alert Provides a history of device and toner related alerts e Job Accounting Provides querying of quota information of the specified job accounting user This quota information can be created and applied to devices by job accounting software such as SyncThru or CounThru admin software 4 16 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting 4 1 6 2 Using Samsung Printer Status Windows only The Samsung Printer Status is a program that monitors
38. the system may not operate properly e Toner Low Level The function is to set up the time to inform toner low status This function can provide user convenience for replacing the toner cartridge e Clear Count This function resets the count value you select Engine Footer This function is for monitoring of the engine status If you perform this function at printing the setting value for engine is shown on the bottom of the printed page d Machine Test e Switch Test Use this feature to test all keys on the operation control panel The result is displayed on the LCD window each time you press a key Dram Test Use this feature to test the machine s DRAM The result appears in the LCD display Shading Test The function is to get the optimum scan quality by the specific character of the CIS Contact Image Sensor If the copy image quality is poor perform this function to check the condition CIS unit EDC Mode Copier gt NVM Read Write This menu changes a configuration value for engine firmware Depth 1 Depth 2 105 Charger 0030 MHV DC Black 0031 MHV DC Color 4 24 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting Depth 1 Depth 2 ee _ _ _ __ 0060 LD Power Cyan 0070 LD Power Black Copier gt Test Routines This menu performs test routines for the engine Depth 1 Depth 2 100 Motor 0051 YMCK OPC Motor 0052 YMCK OPC Motor Rdy 007
39. ument feeder cover 2 Gently remove the jammed paper from the document feeder Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting Original paper jam in exit area of scanner 1 Remove any remaining pages from the document feeder 2 Open the Stacker up 3 Gently remove the jammed paper from the document feeder Copyright 1995 2012 SAMSUNG All rights reserved 4 7 4 Alignment and Troubleshooting 4 1 3 2 Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently In tray1 1 Take off the cassette 3 Reinstall the cassette out 4 8 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting In the manual feeder multi purpose tray 1 Take off the cassette 3 Reinstall the cassette 2 Remove the jammed paper by gently pulling it straight out Copyright 1995 2012 SAMSUNG All rights reserved 4 9 4 Alignment and Troubleshooting Inside the machine AN CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the rear cover 2 Remove the jammed paper by gently pulling it straight out 4 10 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting In the exit area 1 Remove the jammed paper by gently pulling it straight 4 Remove the jammed paper by gently pulling it st
40. ystem in detail e Report You can print the various report that is stored in system d Machine Test e Copier NVM Read Write This menu changes a configuration value for engine firmware Test Routines This menu performs test routines for the engine Copyright 1995 2012 SAMSUNG All rights reserved 4 29 4 Alignment and Troubleshooting 4 30 Copyright 1995 2012 SAMSUNG All rights reserved 4 Alignment and Troubleshooting 111 0080 ID Sensor ID Sensor Check 111 0090 e Fax NVM Read Write This menu changes a configuration value for fax firmware 020 200 020 210 020 220 020 300 020 310 020 320 020 520 020 530 020 540 020 550 020 700 020 800 Pause Dial Time Error Rate Dial Pulse M B ratio Dial tone detect Auto Dial Start Pause Time Loop current detect Ring On Time Busy signal detect Ring Off Time Line Monitor Setting Ring Detection Freq Modem Speed 020 400 Fax Transmission Level 020 410 020 420 020 500 020 810 020 830 DTMF High Freq Level DTMF Low Freq Level DTMF Timing Dial Mode Auto Dial Timeout Test Routines This menu performs test routines for the fax 020 012 020 014 020 015 Sngl Tone 1100Hz Ln1 Sngl Tone 1650Hz Ln1 Sngl Tone 1850Hz Ln1 020 044 020 045 020 046 020 047 020 048 020 049 020 050 020 051 V 29 9600 bps Linel V 17 7200 bps Linel V 17 9600 bps Linel V 17 12000 bps Linel V 17 14400 bps Linel V 34 2400
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