eAccess User Guide - Nova Scotia Prescription Monitoring Program
Contents
1. Table of Contents Contact Information General eAccess User Information Usernames and Passwords Terms amp Conditions Patient Profile Search Criteria Troubleshooting Contact Information Nova Scotia Prescription Monitoring Program P O Box 2200 Halifax NS B3J 3C6 Business Hours Monday Friday 8am to 5pm Phone 1 902 496 7123 Toll free 1 877 476 7767 Email NSPMP medavie bluecross ca Website www NSPMP ca eAccess https eaccess nspmp ca Page 3 of 11 General eAccess User Information The purpose of this guide is to provide users with an overview of eAccess and explain how to log on and access patient profiles eAccess will provide prescribers and pharmacists with timely access to information they need to determine the best treatment for patients while promoting the appropriate use and the reduction of abuse and misuse of monitored drugs Prescribers and pharmacists will now have access to patient profiles through a secure online link The eAccess application will provide claims for monitored drugs in real time The exception to this will be between the hours of 4 am to 7 am Monday through Sunday The patient profile will still be available for viewing however claims entered during this time period will not be processed or appear on the patient profile until after 7 am Regular maintenance may be conducted on the eAccess system between the hours of 12 am and 7 am This may cause temporary periods when the system is2. office at 902 496 7123 or 1 877 476 7767 Please note NSPMP staff will be available to provide assistance during regular business hours The NSPMP business hours are Monday Friday 8am to 5pm Assistance will not be available to users outside of NSPMP business hours Page ll of Il
3. 4 groups a Uppercase letter A Z b Lowercase letter a z c Number 0 9 d Special Character _ lt Gr P S aoe ee The user will only be prompted to change their password once and when changed the new password will be used for each subsequent login Passwords are only to be used by the registered user and are not to be shared with anyone Change Password A You have been assigned a temporary password Please change your password and click Submit to continue All new passwords must meet the criteria below Between 8 and 20 characters long Cannot contain User ID First Name or Last Name Cannot contain spaces or three or more consecutive repeating characters Cannot be the same as any of the previous 5 passwords Cannot contain the following invalid characters 20 Must contain at least one character from 3 of the 4 groups Uppercase letter A Z Lowercase letter a z Number 0 9 Special Character 5 0 e A A Current Password New Password Confirm Password Submit Mm oul fe blab M j Page 5 of 11 Password Resets There will be no support for password resets outside of NSPMP business hours Should a user require a password reset they must contact NSPMP at 902 496 7123 or toll free at 1 877 476 7 67 Requests for password resets can only be processed Monday through Friday between the hours of 8am and 5pm Terms amp Conditions Once users h
4. not accessible Every effort will be made to notify users in advance of scheduled outages In order to be eligible for eAccess prescribers and pharmacists must be registered with NSPMP As well prescribers and pharmacists must also complete eAccess registration and user agreement forms Copies of these forms are available for download from the NSPMP website or can be requested from a NSPMP Customer Service Representative Once the NSPMP receives the completed registration and user agreement forms a username and password will be issued to the prescriber or pharmacist eAccess users will have the ability to view up to a maximum of one year s worth of an individual s NSPMP claims history Should a user require a claim history greater than one year they will be required to contact the NSPMP during regular business hours Password Resets Should a user require a password reset they must contact NSPMP at 902 496 7123 or toll free at 1 877 476 7767 Requests for password resets can only be processed Monday through Friday between the hours of 8am and 5pm There will be no support for password resets outside of NSPMP business hours Login Attempts After 3 failed login attempts the user account will be locked Should this occur users will be required to contact the NSPMP to have the account unlocked There will be no support for locked accounts outside of NSPMP business hours Security Breaches As outlined in the eAccess User Agreement all inf
5. Pad Number DIN Drug Name Quantity Days Supply Pharmacy ID provider number Pharmacy Reg license number or Pharmacy Name To filter using this method click on any of the above mentioned headings Results can be filtered either in ascending or descending order Prescriber PMP Pad Days Pharmacy Pharm Pharmacy ee Qiy Supply l Reg Name Name Nbr Page 8 of 11 New Patient Search To begin a new patient search users can click on the Search link at the top right hand corner of the screen or click on New Search at the bottom of the profile Signed in as pmp eab Help Logout Patient Profile Confidential A CONFICENTIAL PATIENT INFORMATION New Search found at bottom of patient profile Troubleshooting Should assistance be required while using eAccess users can click on the Help link at the top right hand corner of the screen to access troubleshooting tips Signed in as Search eo Logout Validation Messaging While using eAccess users may encounter various validation messages The following tables outline the possible validation messages their meanings and required action Login Errors Required Action Your account has been locked for an unknown reason Please contact the NSPMP office at 902 Contact the NSPMP for assistance 496 7123 or 1 877 476 7767 Your account does not have the correct permissions to access this application Please contact the NSPMP offi
6. at if users require a date range greater than one year they must contact the NSPMP Patient profiles will continue to be available through the NSPMP during regular business hours Page 7 of 11 Once users have entered in a valid Health Card Number and selected the required date range it will be necessary to confirm the identity of the patient selected Signed in as pmp ea6 Search Help Logout Patient Confirmation Is the patient YOU are inquiring on sie EiS Health Card Number NS ha Range Feb 23 2011 EH Feb 23 2012 Continue Reset Upon verifying the patient s identity users will be presented with a patient profile 7he patient profiles are similar in design to the current profiles provided by NSPMP Profiles can be printed if necessary by clicking on the Printer Friendly icon at the top right hand corner Filter Tool revise this section Users will have the ability to filter the profile results if necessary There are two options available for filtering search results The first option is by selecting the Prescriber Reg license number DIN or Pharmacy Reg license number and then clicking Filter Results The patient profile will contain the license number and DIN information required for this filtering method Uanlth r jj BEES NS Fal j 301 1 Cah 59 afna The second option for filtering is by Filled Date Prescriber Reg license number Prescriber Name NSPMP
7. ave logged in to eAccess they will be required to read the Terms amp Conditions of use and indicate they agree with them The Terms amp Conditions are similar to those that were part of the User Agreement signed by the prescribers and pharmacists at the time of registration Signed in as pmp ea6 Help Logout Terms and Conditions A You must accept the following Terms and Conditions before proceeding Terms and Conditions PART A CONFIDENTIALITY AND ACCEPTABLE USE 1 understand that is it my duty to adhere to the provisions of the Nova Scotia Prescription Monitoring Program s NSPMP policies and procedures and agree to same 2 LTunderstand that all personal health information to which I have access is confidential and is not to be discussed with or communicated to anyone who is not authorized to know the information in any manner except as in accordance with the NSPMP s policies and procedures regarding same 3 Iwill not access nor use personal health information except as it is necessary to perform my duties and or as I am authorized to do so by the NSPMP 4 I will not disclose personal health information to any unauthorized person allow any unauthorized person to access personal information nor discuss personal information with or in the presence of any unauthorized person I will immediately report any breaches of privacy and or confidentiality to the NSPMP I understand that it is my responsibility to secure i
8. ce at 902 496 7123 or 1 877 476 7767 if this is an error Contact the NSPMP for assistance Re enter correct username and password If account becomes locked contact the NSPMP for assistance Invalid username or password Warning You Will be locked out after 3 invalid attempts Page 9 of 11 Your account has been locked because of too many invalid login attempts Please contact the NSPMP office at 902 496 7123 or 1 877 476 Contact the NSPMP for assistance 7767 to unlock it Password Errors Message sid Required Action Current password is incorrect Enter correct password New password cannot be the same as the old Select a new password password New password and confirm password do not l l Re enter password information match Password must be between 8 and 20 characters Select a new password Password must not contain User ID First name Select a new password or Last name Password must not contain spaces or three or i Select a new password more consecutive repeating characters Password must satisfy 3 of the 4 password oi Select a new password conditions New password matches one of the 5 previous Select a new password passwords There was a problem updating your password PEA E cand A Ora eur p p gy p i continues to occur contact the NSPMP for Please try again E Terms amp Conditions Message Required Action User must accept the following Terms and Select I have read a
9. nd agree to the content of Conditions before proceeding the Terms and Conditions Patient Claim Search Screen pC Message O Required Action The Health Card Number is not valid Verify Health Card Number and re enter valid information The Health Card Number must not contain any Re enter the Health Card Number without Spaces Spaces The Start Date must be before the End Date Select enter the correct start date The correct date format is MMM DD YYYY Enter Invalid date format correct date Users must enter a valid Health Card Number and valid date ranges Dates entered must be within one year of current date If you require information prior to this Re enter valid date ranges please contact the NSPMP office at 902 496 7123 Missing search criteria Page 10 of ll Your search returned 0 results Please contact the NSPMP office at 902 496 7123 or 1 877 476 Contact the NSPMP for assistance 7767 Filter Action pC Message Required Action Depending on which filter option is being used users must enter the applicable information i e DIN Criteria must be entered for selected search filters User must select one of the filter checkboxes Criteria must be entered to filter search results before hitting Filter Results System Error Required Action A system error has occurred Please try to login again If the problem persists contact the NSPMP Contact the NSPMP for assistance
10. nformation to which I have access in accordance with the policies and procedures of the NSPMP governing the security of oan l Ihave read and agree to the content of the Terms and Conditions Continue Page 6 of 11 Patient Profile Search Criteria Users will be required to enter a valid Health Card Number in order to search for a patient For those patients that are from out of province please ensure that the appropriate cardholder identity is selected from the drop down list provided The cardholder identities are CARDHOLDER PROVINCE HEALTH CARDHOLDER PROVINCE HEALTH IDENTITY CARD IDENTITY CARD NUMBER NUMBER Pes e m sam Columbia 10 digits 8 digits mnsa oam ae ome S Manitoba 9 digits QC Quebec digits a ooms a esame ooms Brunswick 9 digits SK Saskatchewan 9 digits weer oom v wun oane nd 12 digits YT Yukon 9 digits hoec deen Canadian 1 letter Nova Scotia 10 digits i M Forces Sdigits RCMP RCMP 5 or 6 digits 1 letter 7 NWT digits i 0g AB BC B NL NU NT The eAccess system is designed to provide users with a default date range which is one year of claims history from the date of login Users have the ability to select alternative date ranges within that one year period using the calendar icons e110 ees ee A N Ay Sianedinas pmp ea6 Search Help Logout cy 4 uy oo 4 NS a o Nr Patient Profile Search Continue Reset Please note th
11. ormation pertaining to eAccess is deemed confidential and is intended for the registered user only This includes usernames passwords and patient profiles Should a user identify that a breach of security has occurred they are responsible for notifying the NSPMP immediately Failure to comply with the eAccess User Agreement may result in access being revoked and or disciplinary action with the appropriate licensing authority Cancellation of eAccess Cancellation of a users access can occur based on the following reasons e User no longer works in NS e User has a restriction to their license e User has been involved in a security breach e User has requested cancellation of eAccess Page 4 of I Usernames and Passwords Usernames Usernames are unique to each user and will not change Usernames are only to be used by the registered user and are not to be shared with anyone Passwords The password a user receives upon registration is randomly generated by NSPMP This password can be used once during the initial login to eAccess Upon login users will be prompted to select a new password based on the following criteria Must be between 8 and 20 characters long Cannot contain the Username First Name or Last Name Cannot contain three or more consecutive repeating characters Cannot be the same as any of the previous 5 passwords Cannot contain the following invalid characters amp Must contain at least one character from 3 of the
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