Call Answer user guide 2011_rs776.indd
Contents
1. Important Notes on Message Delivery Options 1 Marking a message private prevents the person receiving the message from sending a copy of it to other mailboxes Marking a message urgent positions it at the beginning of the recipient s message list and labels it urgent Using the confirmation option you can be notified when the recipient has listened to your message 16 Important Notes on Message Delivery Options cont d 4 The future delivery option allows you to have a message sent at a future date The system will prompt you for the month day and time you wish to have it sent This feature is especially useful for sending yourself reminder messages and can be sent up to 60 days in the future Marking a message anonymous prevents your name and phone number from being delivered in the envelope information of the message To forward a message to another Call Answer mailbox After message review e Make sure you are at the end of the message e Press 6 e Record an introduction to the message you are forwarding e Press to stop recording e Enter the destination number e Press e Press to send the message To reply to a message After message review e Press 8 e Press 1 to send your reply with no attached message Press 2 to attach all messages that have been sent back and forth in the message chain This will only occur if there have been multiple replies or forwarded message2. o mark Private press o specify Urgent Delivery press o request Confirmation press o request Future Delivery press o Cancel this destination press o turn Outcall Notification On press o turn Outcall Notification Off press o turn Message Waiting Indicator On press o turn Message Waiting Indicator Off press Schedule 0 Exit press For Password options press 0 establish or change Group Distribution Lists press o change Prompt Level press o control Date and Time option press o turn Autoplay on or off press o Exit press o change Greetings press o record an Extended Absence Greeting press o change your Recorded Name press o Exit press To establish First Schedule press To establish Secondary Schedule press To establish Temporary Schedule press To Exit press Enter the number of the extension you wish to add or delete Your extensions are numbered 1 2 and 3 Follow the prompts to add delete an extension mailbox 4 More Options To Replay a message press For Envelope Information press To Send a Copy to someone else with your comments press To Cancel message review press Note these options can be used immediately after reviewing messages Extension mailboxes available only with Call Answer Plus Retrieving Your Messages When you have a new message waiting you will hear an interrupted dial tone when you pick up the receiver or y
3. prompt What is my 7 digit phone you to change your temporary number temporary password password to your own See page 2 for details I forgot my It is always Password password a good idea Call Repair Services to choose at 611 to reset your a password password If you that you can have your password remember reset there is no It can be as need to worry about few as 4 digits your messages they or as many will not be deleted as 15 Note your password cannot start with 0 28 Trouble Feature shooting Tip Description I hear the You may not Exiting your stuttered have properly Mailbox dial tone exited your After you have telling me mailbox the saved or deleted Ihave new last time you all of your new messages _ accessed it messages you but I don t Also make should always exit have any sure you have Your mailbox by OR deleted or saved Pressing until The all your new you hear good Message messages If you bye It is also a E skip a message 800d idea to wait Waiting P 8 f 3 i approximately 6 Indicator by pressing T seconds before is blinking OT hang up ae b fter listenin picking up the but I don t alter listening they will still handset again have any y be considered _ to allow for the messages be a new message Message Waiting In this case Indicator or the Message stuttered dial tone Waiting to reset If the Indicator will Problem persist
4. to leave a message for Sandy press 2 to repeat this menu press After the caller selects which mailbox they wish to leave a message for they will then hear the personal or standard greeting associated to that mailbox 21 How to delete Extension Mailboxes From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 9 for EXTENSION MAILBOXES e Press 1 2 or 3 for the specific extension you wish to delete e The system will confirm that the extension exists e Press 1 to delete the extension or press to keep it WARNING By deleting the extension you will also erase any messages in that extension Messages in the main mailbox will not be affected How to log into Extension Mailboxes Dial 204 225 9999 from your home office e Select which mailbox you wish to enter The system will read out the names of each line You will hear For recorded name of primary press 1 for recorded name of first extension press 2 for recorded name of second extension press 3 e After selecting the appropriate mailbox enter the associated password for that mailbox How send a message between Mailboxes Log into any of the main mailboxes from the MAIN MENU e Press 2 to send message e Record your message and press e When the system prompts you to enter the destination enter your mailbox number e You will be asked to select the appropriate mailbox 1 for the primary 2 for the first extension 3 for the
5. you have set up both the First and Second Schedules to notify you at the same time only the First Schedule will outcall Outcall Notification is not available to the Extension Mailboxes only to the main mailbox 24 OTHER CALL ANSWER SERVICES Virtual Phone Service Virtual Phone service is available with Call Answer and Call Answer Plus An exciting new feature Virtual Phone service gives you the same convenience and power of Call Answer but without requiring an actual phone line With Virtual Phone service you never miss calls because they are automatically sent to your Voice Mail Your messages remain confidential because only you can listen to them Virtual Phone service also lets you store up to 25 messages for 7 days and comes with a White Pages directory listing for your home or a Yellow Pages listing for your business And with Call Answer Plus you can take advantage of powerful features like Outcall Notification and Extension Mailboxes How to pick up your messages From any phone e Dial 204 225 9999 in Manitoba or 1 866 GET MSGS 1 866 438 6747 in Canada or the U S e Listen to the introductory prompts e Press e Enter your 10 digit mailbox number e Enter your password if accessing it for the first time your password is your 7 digit telephone number If the phone has Call Answer e Dial 204 225 9999 e Listen to the introductory prompts e Press e Enter your 10 digit mailb
6. 0 OR Someone may have sent a message through the Call Answer System number of rings callers hear before they are forwarded to your voicemail Press 94 and enter the number of rings 0 9 you want callers to hear See page 12 for details OR Sending a message Someone else may have sent you a message directly through the Call Answer system When this happens the message arrives without ringing your phone See page 16 for details 27 Problem Trouble Feature Ee shooting Tip Description When I m The Busy Line Busy Line Control on the Control feature You have the option phone may be in the to send additional callers get a off position callers to your Voice busy signal oR Mailbox or have instead them hear a busy of being Call Forward signal when you re forwarded Busy might on the line Press to my not be 91 and callers voicemail programmed will receive a busy on your line signal Press 90 to send callers to your Voice Mail See page 14 for details If you experience further problems call Repair Service at 611 I m setting Your mailbox Getting Started up my Call number will See page 2 for details Answer always be mailbox your 10 digit What is my telephone mailbox number number area code 7 digit phone number I m setting Your Getting Started up my Call temporary When you set up Answer password is your mailbox the mailbox always your service will
7. 611 30 Contacting Us If you have any questions about anything in this guide or about Call Answer in general please feel free to call us at 204 CALLMTS 204 225 5687 You can also submit your questions online by visiting mts ca If you are experiencing technical difficulties call Repair Services at 611 204 225 9999 toll free Call Answer access number from anywhere in Manitoba 1 866 GET MSGS toll free Call Answer access number from anywhere in Canada or the U S All features may not be available in all areas MTS design mark is a registered trade mark of Manitoba Telecom Services Inc used under license inside back cover MTS 776 June 2011 outside back cover
8. Call Answer Service outside front cover 204 225 9999 toll free Call Answer access number from anywhere in Manitoba 1 866 GET MSGS toll free Call Answer access number from anywhere in Canada or the U S inside front cover Welcome to MTS Call Answer Service Welcome to the convenient world of MTS Call Answer service MTS Call Answer is the ultimate messaging system for your home or office It s one of the easiest ways to make sure you re always in touch with family friends and colleagues And best of all using it is as easy as using a phone Call Answer the better way to manage messages With Call Answer service you ll quickly discover that it s more than just an answering machine e Receive messages even when you re on the phone e Play messages with more control and ease Adjust the speed skip messages and much more e There are no tapes or wires to worry about and it takes up absolutely no space e It even keeps working during a power failure e Send or forward messages directly to other Call Answer subscribers without causing their phone to ring Using Call Answer is easy just follow the guide Taking advantage of Call Answer s convenience and power is simple In fact all the features are activated directly from your telephone s keypad Just follow the guide listen to the system s friendly prompts and you ll soon be on your way Important note for business use
9. NS e Press 2 for GROUP LISTS e Press 1 to create a list Assign a two digit number to the list you want to create you can assign any number from 11 to 25 Record the name for the list Enter the mailbox number ten digit telephone number of each person you want on the list you can include up to 25 numbers per list Enter the mailbox number a second time to remove it from the list at any time Press 1 to review all numbers on the list if desired e Press to exit and save the complete list e Repeat and create up to 15 different lists e Press 2 to edit an existing list e Press 3 to delete a list e Enter the two digit list number you wish to delete Press 1 to keep the list or e Press 2 to delete it e Press 4 to review existing lists e Press 1 to listen to the recorded names of your lists Press 2 to rename a list EXCLUSIVE CALL ANSWER PLUS FEATURES Extension Mailboxes Exclusive to Call Answer Plus the Extension Mailbox feature lets individuals receive messages separately in their own mailbox with their own password It allows for 1 main mailbox and up to 3 separate Extension Mailboxes How to set up your Extension Mailbox Step 1 Log into your main mailbox Step 2 From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 9 for EXTENSION MAILBOXES e Enter the number of the extension you wish to add 1 2 or 3 Step 3 The system will automaticall
10. TINGS e Press 1 to change your greeting e Press 2 to record a PERSONAL GREETING or press 1 for a STANDARD GREETING Record your greeting e Press and follow the playback instructions then confirm or record again Prompt Level To change the length of your voice prompts From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 2 for ADMINISTRATIVE OPTIONS e Press 3 for PROMPT LEVEL e Press 1 for STANDARD press 2 for a EXTENDED or press 3 for a RAPID prompts Busy Line Control 90 91 To choose whether callers are sent to your mailbox when the line is busy or have them get a busy signal From your phone with Call Answer e To have callers get a busy signal with Call Answer Press 91 A confirmation tone will let you know the change has been accepted To have callers go to your mailbox when the line is busy Press 90 A confirmation tone will let you know the change has been accepted Ring No Answer On Off 92 93 To turn Call Answer service on or off From your phone with Call Answer e To have calls go unanswered with Call Answer Press 93 to turn RING NO ANSWER off A confirmation tone will let you know the change has been accepted e To have calls forwarded to your mailbox Press 92 to turn RING NO ANSWER back on e A confirmation tone will let you know the change has been accepted Call Monitor 95 How to listen to callers while they are leavin
11. ages to Call Answer Subscribers assa Time amp Date nao Era Eee kee Message Autoplay Mark Message Anonymous Group Distribution Lists Exclusive Call Answer Plus Features Extension Mailboxes Outcall Notification Other Call Answer Services AAA Virtual Phone Service Calling Features Value Pack General Information Troubleshooting Guide BASIC FEATURES Getting Started Before you can use Call Answer service you have to first initialize your Voice Mailbox The voice prompts will guide you through these simple steps Step 1 Step 2 Step 3 Access the system e Dial 99 from your home or office e Dial 204 225 9999 from elsewhere in Manitoba e Dial 1 866 GET MSGS 1 866 438 6747 from the rest of Canada and the U S Enter your temporary password e If you are at your own telephone the one with Call Answer enter your temporary password your 7 digit telephone number If you are at another telephone with Call Answer press and then enter your mailbox number your 10 digit telephone number You can then enter the temporary password If you are at another telephone that does not have Call Answer press and then enter your mailbox number your 10 digit telephone number You can then enter the temporary password Enter the new password you wish to use It c
12. an be any combination of 4 to 15 digits not beginning with the number 0 For security reasons please ensure you change your temporary password immediately Step 4 Identify your Voice Mailbox by recording your name telephone number or business name Step 5 Record your greeting You have 2 greeting options To record a PERSONAL GREETING e Press 2 e Record your greeting e Press and follow the playback instructions then confirm or record again To use the system s STANDARD GREETING e Press 1 e The STANDARD GREETING will sound like this Your pre recorded name or number from Step 4 is not available to take your call Record your message at the tone After recording you may hang up or press for more options Step 6 To exit press Ongoing Access to Your Mailbox From Call Answer home office Step 1 99 Step 2 Enter your password From another location that has Call Answer Step1 Dial 204 225 9999 Step2 Listen for prompt Step3 Press Step 4 Mailbox number Review 1 Step5 Enter your password messages Step 6 Press Review 1 1 Unheard From another location messages in Manitoba Step 1 Dial 204 225 9999 Step 2 Listen for prompt Step3 Press Step 4 Mailbox number Erase message 7 Save message 9 Skip message Reviewing Messages Skip to End 3 3 Step 5 Enter your password of message From another location in Canada or th
13. e U S Step 1 Dial 1 866 GET MSGS 1 866 438 6747 Step2 Listen for prompt Step3 Press 1 to select Call Answer Step4 Press Step5 Mailbox number Step6 Enter your password Note Your mailbox number is your 10 digit telephone number Changing Your Personal Greeting Change Personal Greeting Personal Options D Greetings Standard ce Greeting rowed Greeting 3 EE Personal Lo Greeting Greeting Type Other Greeting Options Review Notification on off Send Personal Options Administrative Options Greetings ailbox nformation Notification Schedule Extension Mailbox Main Menu Personal Options Disconnect Exi Personal Greeting 11 Extended Absence Greeting Greetings Name An Extended Absence Greeting can be recorded to advise callers you are away from your home office and will be checking messages infrequently Available with Call Answer Plus only Not compatible with Extension Mailboxes Call Answer Service at a Glance To access from a phone with Call Answer press 99 Listen to introduction Enter your password o Rewind a message press or o Rewind a message to the eginning of the message press Access a different Call Answer Mailbox press Listen to introduction o Pause aimessage press o Fast Forward a message press Enter your password Voicemail or o Fast Forwa
14. g a message in your mailbox and intercept the call This service is automatically available to all Call Answer subscribers It is free with Call Answer Plus and available on a Pay Per Use basis with Call Answer Please see rate card for pricing 14 When using Call Monitor e A short ring alerts you when a call has been transferred to your mailbox To find out who is calling pick up the receiver and press 95 to listen to the message without being heard For Call Answer Plus customers just press the receiver disconnect button While monitoring the message press the receiver disconnect or link button to speak to the caller or just hang up if you prefer not to intercept the message Call Monitor must be activated within 20 seconds of the call being forwarded to your mailbox Important Notes 1 One touch star features 90 91 92 93 94 95 and 99 only work from a line that has Call Answer service 2 You must subscribe to Call Forward Busy in order to use Busy Line Control Sending Messages to Call Answer Subscribers Call Answer service gives you a number of convenient features that make it easy to communicate with other Call Answer subscribers You can use your mailbox to reply to a message You can record a message and send it directly to another Call Answer subscriber without even ringing their phone And you can forward an existing message to another Call Answer subscriber Call Answer P
15. hedule to be activated The Temporary Schedule will outcall in a manner similar to both other schedules using a series of interactive prompts when someone answers the outcall 23 How to set up a Notification Schedule From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 4 for OUTCALL NOTIFICATION SCHEDULE e Select the First Second or Temporary Schedule by pressing 1 2 or 3 e Enter the ten digit telephone number where you want to be called e Enter the weekday outcalling start and stop times or press 6 6 to deactivate a schedule for this time period e Enter the weekend outcalling start and stop times or press 6 6 to deactivate a schedule for this time period e Select whether you want to be notified of all messages or urgent messages only e Select how soon the system should outcall to you after a new message arrives can be different for urgent and non urgent messages e Press 1 to confirm the schedule or 2 to review the schedule or make changes To turn Outcall Notification on off From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 1 for NOTIFICATION OPTIONS e Press 1 to turn OUTCALL NOTIFICATION on or press 2 to turn it off Important Notes 1 If you do not retrieve your messages after an outcall your mailbox will continue to send an outcall every 30 minutes until you retrieve your messages You can suspend notifications for one day by pressing when you receive an outcall If
16. lus takes this one step further allowing you to create up to 15 unique distribution lists with up to 25 members each This will let you forward a message to multiple Call Answer Mailboxes at the same time Call Answer Basic allows for a single distribution list with up to 5 members 15 Remember Your phone number will be delivered in the envelope information if you choose to send a message reply to a message or forward a copy of the message while in your Call Answer mailbox All messages sent replied and forwarded from your Call Answer mailbox will arrive with the phone number attached even if one subscribes to Call Display blocking In these cases the number can be blocked by manually marking the message anonymous by pressing 5 after recording your message To send a message directly to another Call Answer mailbox From the MAIN MENU e Press 2 to begin recording your message e Press when you are finished recording your message e Enter the ten digit phone number of the destination mailbox or press to erase the message and re record the message Press to send the message or Press 1 to mark the message private Press 2 to mark the message urgent Press 3 for receipt confirmation Press 4 for future delivery Press 5 to mark the message anonymous e Press to change destination mailbox e You may now enter another destination mailbox or press to exit back to the MAIN MENU
17. ng the message Reviewing Your Messages Quick Reference During playback Result rewind 10 seconds rewind to the beginning pause press 2 to continue fast forward 10 seconds fast forward to end of message erase message immediately save archive message immediately play message slower date time and phone number or recorded name of caller who left message play message faster normal volume increase volume cancel playback and return to Main Menu 0 Help from the system After playback Result replay envelope information forward erase reply MO GO Ird HA MO A save Helpful tips if skip message bypass the Personal Greeting of another Call Answer subscriber go to previous step Result 1 listen to all messages 1 1 listen to new messages 2 create and send a message 4 access your personal options 6 hear mailbox information Remember Your phone number will be provided in the envelope information Option 5 during playback if you choose to send a message reply to a message or forward a copy of a message while in your Call Answer mailbox This will always occur unless you mark the messages as anonymous See Sending Messages to Call Answer Subscribers on page 16 for details ADVANCED FEATURES Customize your Call Answer Service Ring Control 94 T
18. o control the number of rings a caller will hear before they go to your Call Answer mailbox From your phone with Call Answer e Press 94 for RING CONTROL e Enter the number of rings desired You may choose between 0 and 9 rings some areas may choose between 1 and 9 rings e A confirmation tone will let you know the change has been accepted Passwords To change your password From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 2 for ADMINISTRATIVE OPTIONS e Press 1 for PASSWORDS e Press 1 again to change your password e Enter your new password e The system will read back your new password Skip Password To turn Skip Password on or off From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 2 for ADMINISTRATIVE OPTIONS e Press 1 for PASSWORDS e Press 2 for SKIP PASSWORDS e Press 1 for on or 2 for off 12 Note When you are calling from your phone you will be placed directly into voicemail without having to enter your password If you are calling from a wireless device or a different phone you will still need to enter your password Pre Recorded Name To change your pre recorded name From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 3 for GREETINGS e Press 3 to change your pre recorded name e Record your new name e Press to confirm Personal Greeting To change your personal greeting From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 3 for GREE
19. our phone s Message Waiting Indicator will be flashing on Message Waiting Indicator capable phones only This will not prevent you from making or receiving calls How to retrieve messages From home e Press 99 e After hearing your pre recorded name enter your password From elsewhere in Manitoba that has Call Answer e Dial 204 225 9999 e Press e Enter your mailbox number e Enter your password From elsewhere in Manitoba that does not have Call Answer e Dial 204 225 9999 e Press e Enter your mailbox number e Enter your password From elsewhere in Canada or the U S e Dial 1 866 GET MSGS 1 866 438 6747 e Press 1 for Call Answer e Press e Enter your mailbox number e Enter your password Message Waiting Indicator The Message Waiting Indicator feature will activate a light or a stuttered dial tone to indicate you have messages It is a standard feature of Call Answer and Call Answer Plus Please remember after retrieving your messages make sure you exit your mailbox properly by pressing until you hear good bye Also be sure to save or delete your messages after you listen to them or the Message Waiting Indicator will not deactivate How to review messages After entering the system e Press 1 1 to hear new messages first or e Press 1 to review all messages How to erase or save a message after review e Press 7 to erase the message e Press 9 to save it archivi
20. ox number e Enter your password if accessing it for the first time your password is your 7 digit telephone number 25 Calling Features Value Pack Looking for total control over your phone You need to look at the Calling Features Value Pack Powerful convenient and economical the Calling Features Value Pack contains 8 of our most popular calling features including Call Answer Plus for one low price For more information and to get your copy of the Calling Features Value Pack brochure call us at 204 225 5687 204 CALLMTS visit your nearest Connect store or visit us online at www mts ca 26 GENERAL INFORMATION Troubleshooting Guide Trouble Feature GIE shooting Tip Description When Make sure you Getting Started I send are entering When entering your messages the area code mailbox number Iam told for the or a destination that I am complete number always entering 10 digit phone remember to enter an invalid number the area code as number well Calls aren t The Ring No Ring No Answer being put Answer option On Off through to may be turned You can control my mailbox off whether Call phone Answer is turned on just keeps or off by pressing ringing 92 to turn on or 93 to turn off See page 14 for details Calls are The number of Ring Control going rings may be You can control the straight into my mailbox the phone doesn t ring at all set to
21. rd a message to the end of the message press To access from a phone not associated with Call Answer For Slow Playback press Call 204 225 9999 For Envelope Information Press press Listen to introduction Reviewing Messages o Speed up Playback Enter your password press o Return Volume to normal press o Increase Volume press New Messages 0 Skip message press o Cancel message review press To check New Messages press 1 1 ecord message after the tone Message gt d 5 EO When finished recording press Enter the Destination Mailbox number then press 0 Send message now press To Review a message press o hear more Delivery Options press To Send a Message To Send a message o Cancel this destination press press To change Personal Options press Main Menu 4 o turn Notification on or To Disconnect press d off press o change Administrative Options press For Greetings or Recorded Name press o establish or change Notification Schedules press Personal Options o create or delete Extension Mailboxes press o Exit press page 6 amp 7 will be facing pages so the lines will Reviewing Delivery Options Administrative Options Greetings Notification dE Nn o g x wi To Erase the message press To Reply to the message press To Save the message press To hear More Options press
22. rs Although various examples in this guide refer to your home telephone line the information also applies if you have Call Answer service on your business telephone line Call Answer Service Features at a Glance Mini Gall Answer Call Answer Call Answer Plus Store up to Store up to Store up to 5 messages 25 messages 50 messages Receive up Receive up Receive up to 1 minute messages and save them for 5 days to 3 minute messages and save them for 7 days to 5 minute messages and save them for 14 days Save unheard messages for Save unheard messages for Save unheard messages for 5 days 21 days 21 days Greet callers Greet callers Greet callers with a with a with a 15 second 30 second 60 second personal personal personal greeting greeting greeting Visual Visual Message Message Stuttered Waiting light Waiting light dial tone indicates or stuttered or stuttered messag dial tone dial tone ee indicates indicates waiting a message a message waiting waiting Table of Contents Basic EGOTEA Getting Started esre rererere kirii re Quick Reference Charts Ongoing Access to Your Mailbox Changing Your Personal Greeting Other Greeting Options Call Answer at a Glance Retrieving Your Messages Reviewing Messages Quick Reference Advanced Features 00 Customize Your Call Answer Service Sending Mess
23. s not deactivate call Repair Service at 611 and have them reset your Message Waiting Indicator I can t The Call Remote Access access my Answer access DO access your Voice Mail number is Voice Mailbox dial when I m 204 225 9999 the Call Answer calling from No long access number a phone distance charges 204 225 9999 other than are incurred press enter your my home _ if you dial mailbox number phone this number and follow the in Manitoba To access Call Answer when in other provinces or the UK please dial 1 866 GET MSGS 438 6747 prompts Or dial 1 866 GET MSGS 438 6747 and press 1 for Call Answer If you are calling from a phone that has Call Answer press 99 press enter your mailbox number and follow the prompts See page 8 for details 29 Trouble KELTE Problem shooting Tip Description My Call The Prompt Prompt Level Answer voice Level may have The Prompt Level prompts have been changed selection allows changed you to determine the amount of information the voice prompts provide during your session Standard Extended or Rapid To change this setting access your Voice Mail press 4 for PERSONAL OPTIONS press 2 for ADMINISTRATIVE OPTIONS press 3 for PROMPT LEVEL and press 1 for STANDARD PROMPTS See page 13 for details Important Note If any of the previous tips do not solve your problem call Repair Services at
24. s sent Press 3 to attach the original message that started the message chain along with your new message e Record your reply e Press to stop recording e Press to send the message Time amp Date Playback By activating the Time amp Date playback option the time and date stamp will automatically be heard before every message From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 2 for ADMINISTRATIVE OPTIONS e Press 4 for TIME amp DATE PLAYBACK e Press 1 for on or 2 for off Mark Message Anonymous If there are times when you do not want your name and phone number sent in the envelope information of a message simply mark the message anonymous See Sending Messages to Call Answer Subscribers on page 16 Message Autoplay By activating this option new messages will automatically play when you log into your mailbox From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 2 for ADMINISTRATIVE OPTIONS e Press 6 for AUTOPLAY e Press 1 for on or 2 for off Group Distribution Lists Group Distribution Lists can save you valuable time when sending Voice Mail messages to the same group of people Messages can be sent to all members of the list using a convenient two digit destination number You can also delete lists or review and modify existing lists 18 How to Create a Group Distribution List From the MAIN MENU e Press 4 for PERSONAL OPTIONS e Press 2 for ADMINISTRATIVE OPTIO
25. second extension or 4 for the third extension e Press e Press again to send or enter additional delivery options e Press to return to the MAIN MENU or enter the next destination mailbox 22 Outcall Notification Call Answer Plus lets you stay in touch no matter where you are With Outcall Notification you can be notified at a designated number when new messages are delivered to your mailbox Designed for maximum convenience it gives you complete control over the hours when outcalling is in effect You can also set up the outcall schedule to have the system call you immediately when a message is delivered or you can select intervals of time between when a new message reaches your mailbox and when the system notifies you Notification for urgent and non urgent messages can also be handled differently Three notification schedules are available 1 First Schedule designed to outcall to a regular phone number It plays a series of interactive prompts to whomever answers the outcall 2 Second Schedule this schedule can be set up to a different number than the first schedule However if you have both First and Second Schedules active the First Schedule will take priority over the Second Schedule where the times overlap 3 Temporary Schedule will override the First and Second Schedules without erasing or modifying them The system will prompt you to enter the number of days you want the Temporary Sc
26. y assign you a default password which will be the same as the password for the primary mailbox You can retain this password or change it e Press 1 to retain it or e Press 2 to change it Now enter a new 4 15 digit password Step 4 If you choose to change your password you will be prompted to enter the new password You will then have to re enter the new password a second time to verify it Step A Record a name or business name to identify the extension e Record the extension name and press e Press to re record the name if required e Press to confirm it 20 Step 6 Record a greeting for the extension you may e Press 1 for the system s STANDARD GREETING e Press 2 for a PERSONAL GREETING Record the greeting then press e The system will playback the greeting press to accept it or to re record it You have now finished creating the extension The first time it is accessed a tutorial will be played that allows the user to change or retain any of the set up options you have just created Once you have created an extension callers will hear a different voice prompt when being sent to your voicemail They will hear that your Telephone Number is not available and then be able to select from the list of extensions The recorded name for each extension will be read by the system e g Extension 204 555 XXXX is not available to take your call to leave a message for Jim press 1
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