Remote Drive PC Client software User Guide
Contents
1. or account that you have registered in Outlook Express Continue Remote Drive PC Client Status idle Page 15 of 27 Remote Drive PC Client Adding Files to the Backup Set You can easily add files and folders to the backup set by selecting them in the Remote Drive PC Client Window To add files to the backup set in the Remote Drive PC Client window 1 2 3 G Rem On the Backup Files page select the files and folders that you want added to the backup set If you select a folder all files contained in that folder are automatically selected as well you can deselect the files that you do not want included in the backup set Once you ve selected the files to back up click Continue In the confirmation message click Next ote Drive PC Client m T Remote Drive PC Client a Home Backup Files Your Backup Configuration Has Been Recorded Your newly selected files and or folders will be backed up now The backup operation will start automatically when changes in selected files or folders are detected Please ensure that your computer i on and connected to the Internet in order for backup to start 4 Click Next to begin the backup process If you want to stop the backup click Stop Once the backup process has completed click Finish Remote Drive PC Client m El Remote Drive PC Client Home Backup Files Your Backup Configuration Has Been Recorded Your newly selected files and or folders wil2. Shutdown w Launch every time Windows starts Pause Resyme Go to the MTS Remote Drive service online SS ee JOS 2 593 AM l To display the Remote Drive PC Client menu Right click the Remote Drive PC Client icon to display the following menu e Open Launches the Remote Drive PC Client window if it s not already open Page 26 of 27 Remote Drive PC Client e Shutdown Closes the Remote Drive PC Client window and shuts down the tray applet and background service e Launch Every Time Windows Starts Specifies whether you want the Remote Drive PC Client to startup every time that Windows is started e Pause Pauses the current operation if a backup restore or delete operation is active This option is available if an operation is running e Resume Resumes a paused operation This option is available if an operation is paused e Goto the MTS Remote Drive service online Launches the default browser and opens the Remote Drive portal Handling Notification Messages The Remote Drive PC Client tray applet also displays notification messages A No Backups have run in 7 day s The Remote Drive PC Client has run for days without performing a backup crosort Pow Inbox Micros E Microsoft Exce The following messages may appear e No backups have run in 7 day s If no backup occurs for 7 days or more the tray applet displays a message to inform you that the Remote Drive PC Client has been running witho
3. backed up or unprocessed as well as a breakdown of the actual files transferred b To delete all logs click the Clear Logs button 3 Click Cancel to go back to the main Help page Page 23 of 27 Remote Drive PC Client Log Examples All backup operation contains the product version number the operation type and the date of the operation Backup Operation Success The log for a successful backup operation contains a summary of the files that have been processed backed up and unprocessed The log also contains a list of each file that have been backed up or not processed For example a log indicates that 1 out of 1 has been successfully processed and backed up and no files have been unprocessed E C Program Files Remote Drive PC Client summaries backup_160608_233102 txt Wind ole Remote Drive PC Client ver 3 5 21 0 Backup Operation Summary Date 27 05 2008 Time 21 34 01 Files processed 1 Files backed up 1 Files unprocessed 0 Files successfully backed up C Documents and Settings 909 My Documents expenses account xls Files unprocessed none Backup Operation Cancelled The log for a cancelled backup operation contains a summary of the files that have been processed backed up and not processed The log also contains a list of each file that has been backed up or not processed For example a log indicates that a backup was cancelled after processing 5 files out of 6 in the selection s
4. location as the backed up file The Remote Drive PC Client skips any file that is already present on your local computer If you want to overwrite existing files on your computer with the ones available from your Remote Drive select the corresponding option For example If you select TEST from the Computer Name box The file tree then displays all files previously backed up for the TEST computer You can select exactly which folders and files you want to restore or you can restore all data from the TEST computer to your local computer Remote Drive PC Client Remote Drive PC Client e3 Home Backup Files Restore Files Delete Files Items to Restore ka Computer name TEST r ca ci 6 Documents and Settings CG 2008 My Documents 1 conference CI expenses O Jobs want to overwrite files folders on this computer with those from the Remote Drive Continue Remote Drive PC Client Status Idle Page 17 of 27 Remote Drive PC Client To restore files to your computer 1 2 On the Restore Files page select the computer that was used to backup files that you now want to add to your computer in the Computer Name box In the file tree select which files and folders you want to restore to your local computer If you select a folder all files contained in that folder are also selected To overwrite files on your local computer that have the same name and location as the backed up file select
5. or when navigation through the interface In this instance the PC Client displays a password prompt before it allows further interaction with the MTS Remote Drive service Remote Drive PC Client Components When you close the Remote Drive PC Client window the application continues to run in the background The application is composed of several components user interface tray applet and service The user interface is the main window for the Remote Drive PC Client The service performs all backup restore and delete operations as well as other low level operations The tray applet is a small application that provides menu access to some functions displays various messages about the internal state of the software and shows that the software is installed and running The Tray Applet The Remote Drive PC Client tray applet is located in the notification area in the bottom right corner of your desktop The icon displayed in the tray applet depends on whether the Remote Drive PC Client is online and idle currently backing up restoring or deleting hover over the icon to view the progress by percent completed or offline due to connection or authentication issue Remote Drive PC Client _ i Yan ee yl ase am Displaying the Remote Drive PC Client Applet Menu The Remote Drive PC Client menu in the tray applet lets you access some functions such as open and shutdown the application and pause or resume operations Open
6. PC Client Configuration Wizard If you selected the Run Once Now option the Automatic Backup is Off If you selected the Run When File Changes Are Detected option the Automatic Backup is On To change the Backup Mode 1 On the Home page click Change in the Backup Status area 2 On the Setting page specify how you want the Remote Drive PC Client to operate and click Finish When you change the backup mode the status is also updated on the Home page For more information see Modifying the Backup Mode Automatic backup On change J amw Checking for file changes every 5 minutes Manually Running a Backup Operation You can manually start a backup operation at any time If you do not have the automatic backup turned on you must manually run all backup operations or you can activate the automatic backup mode so that the backup operations occur automatically To run a backup process manually On the Home page click Run Now to manually run a backup process Using the Quick Links You can quickly access the most common function by clicking one of the quick links Page 14 of 27 Remote Drive PC Client To use the Quick Links On the Home page click one of the following links on the Quick Links area e Backup Files Opens the Backup Files page e Restore Files Opens the Restore Files page e Goto My Remote Drive Launches the default web browser and displays the main Remote Drive web page where you can log in and access
7. PC Client Start Menu Shortcuts Space required 10 5MB 5 On the following screen specify the destination folder for the software installation The default location iS C Program Files Remote Drive PC Client which is the recommended root directory If you are upgrading your Remote Drive PC Client from a previous version then the installation occurs in the same location Remote Drive PC Client Choose Install Location Choose the Folder in which ko install Remote Drive PE Client Setup will install Remote Drive PO Client in the Following folder To install in a different Folder click Browse and select another Folder Click Install to start the installation Destination Folder C Program Files Remote Drive PC Client Space required 10 5MB Space available 44 506 ee el 6 When you are finished click Install The installer begins installing the Remote Drive PC Client software and shows the progress of the installation Page 7 of 27 Remote Drive PC Client SA Remote Drive PC Chent Installing Please wait while Remote Drive PC Client is being installed Show details Mullsort Install System v2 35 Cancel 7 Once the installation is complete you have the option of launching the Remote Drive PC Client right away Also you have the option of adding a shortcut icon to the Remote Drive PC Client on the desktop g Remote Drive PC Chent Install Options Remote Drive PC Client Remote Dri
8. Remote Drive PC Client Remote Drive PC Client software User Guide Page 1 of 27 Remote Drive PC Client PRIVACY SECURITY AND PROPRIETARY RIGHTS NOTICE The Remote Drive PC Client software is third party software that you can use to upload your files to the MTS Remote Drive service MTS did not develop and does not own the proprietary rights to the Remote Drive PC Client software and you will need to enter into a software license agreement with the third party before you can download and use the Remote Drive PC Client software The files you upload to the MTS Remote Drive service will be stored in a remote third party server within Canada and are accessible by you with your username and password MTS Allstream Inc MTS does not have direct access to your files as MTS operates the service not the servers that your files are stored in MTS has contractual arrangements in place with the third party hosting the servers that your files are stored in to guard against unauthorized use access and disclosure of your files by the third party For more information about the Remote Drive PC Client software offered by MTS Allstream Inc please see www mts ca remotedrive For more information about the third party software you can use to upload data to the MTS Remote Drive service please contact Casero Inc 600 20 Toronto Street Toronto Ontario Canada M5C 2B8 info casero com www casero com Casero Inc All contents except screenshot
9. Specify how often you want the Remote Drive PC Client to check for file changes in the Time Interval box Click Finish to start the backup process When it is finished the Remote Drive PC Client goes into a monitoring mode so that changed files are backed up Note You can change the Backup Mode on the Home page of the Remote Drive PC Client For more information see Viewing and Changing the Backup Mode Using Password Protection The Password Protection area lets you protect your Remote Drive PC Client with your password We recommend that you select this feature so that the Remote Drive PC Client will prompt you for a password on startup Use this feature to limit access to the Remote Drive PC Client by other users How to Activate the Password Protection feature On the Settings page select the Prompt Me For My Password option and then click Finish If you do not want to use password protection for the Remote Drive PC Client deselect this option Page 21 of 27 Remote Drive PC Client Help Tab The Help page provides support information for the Remote Drive PC Client including the product version number and a link to more product information You can also view the most recent operations in the Remote Drive PC Client log E Remote Drive PC Client knl O Remote Drive PC Client m Home Backup Files Restore Files Delete Files Settings Help Support Please visit the MTS Remote Drive service for a list of Frequently Asked Questio
10. a eda 14 Backup Files VO a5 arse tees assets eRe 15 Adding Files to the Backup Set 0 ccccccccccccccccesccccccccccessessnseeeseeeeesessnsaaes 16 Removing Files from the Backup Set 17 Restore FIS 0a ne eee eee 17 De 21 18 a Io RP ne eo 18 SENOS I UO orate aor ster E ed EEEE E 19 SENOS Ke Deer ei ect ce en rene er rere eer eee nearer ears 20 Optimizing System Performance ccccccccccccccccccccccceesesssceeeececceessnssseeeeees 20 Remote Drive PC Client Priority 00000ccccccccccccccccccccsssssscceeecceceesssssseeeeeceeeeens 20 Network COI ZAUOIN ose cess arses sieeceaaasenct uaninonatsopacensinctusnsenncaoeieoeennoneus ne aeesabeceses 21 Modifying the Backup Mode 00ccccccccccccccccccccccsessssscceeeececessssssseeeeeeeeeeens 21 Using Password Protection cccccccccccccccsscccccceccccccceceseeessssssensnsseeeeeseeeeeeees 21 tcl oa ir 0 ee ee ene ee ee eee 22 Viewing Support INFOMATION c cece cccceeccccccccecceessessceeecececceseststsseeeeees 22 Viewing the Remote Drive PC Client LOGS cccccccccccccccccseessssseeeeeeeeeeens 22 LOO EXAMES een E E E E E EEO 24 Backup Operation Success 00 ccccccccccccccccccccccccccsssssssssssssscscssssssesseceeeeesseeseens 24 Backup Operation Cancelled 0 0 0 0 ccccccccccccccsesessessssccsecesssecceeeeeeeseeseeens 24 Backup Operation Activity ccccccccccccccccssssccccccccces
11. age provides an overview of your backup usage and backup schedule tal Remote Drive PC Chent Remote Drive PC Client ag Home Backup Files Restore Files Delete Files Welcome to Remote Drive PC Client Remote Drive Storage Use E Space used Total space 5GB Backup Status Automatic backup On Change Run now Checking for file changes every 20 minutes Quick Links Backup Files Restore Files Go to my Remote Drive Remote Drive PC Client Status Idle Page 13 of 27 Remote Drive PC Client Viewing Your Space Usage You can view the amount of space that you ve used in your Remote Drive as well as the total storage capacity of your subscription If a backup is currently running you can view the progress of the backup and information on the files being uploaded to your Remote Drive To view your space usage On the Home page view the bar graph in the Remote Drive Storage Use area Viewing and Changing the Backup Mode You can find out if the automatic backup mode is on or off by referring to the Backup Status area If the automatic backup is off you need to manually run any backup operations You can also activate the automatic backup and modify how often files are checked for changes Files must be backed up manually click Run Now to perform backup If you are accessing the Home page for the first time the automatic backup mode depends on the option you selected in Step 4 Backup Mode of the Remote Drive
12. any for inclusion in the backup Page 10 of 27 Remote Drive PC Client Remote Drive PC Client a Remote Drive PC Client pm 3 Select Files Items to Backup EA 1 MSpace used E Space required 3 ci A 53 Documents and Settings O 2008 E My Documents 0 conference Ga expenses G Jobs Microsoft Outlook Express Profiles C Main Identity Outlook Express emails and contacts can also be backed up separately for each profile or account that you have registered in Outlook Express Remote Drive PC Client Status idle You can back up files from local storage data sources which includes hard drives floppy drives removable storage devices for example USB keys and optical drives File systems accessed over a network whether mapped to a local drive letter or accessed via URL are not selectable by the Remote Drive PC Client Note During the initial setup configuration you need to select at least one file or folder for backup before you can click Next Step 4 Backup Mode On the Backup Mode page specify how often you want the Remote Drive PC Client to operate You can select one of the following options e Run Once Now Backs up the selected files and folders just once Of you want to run a backup operation again you need to manually run it see Manually Running a Backup Operation Click Next to run the backup immediately e Run When File Changes Are Detected Continuously checks if a
13. e Remote Drive PC Client 1 Upon successfully logging into the Remote Drive portal on mts ca remotedrive click Download Now to begin installing the Remote Drive PC Client Three easy steps to Backup your valuable data 1 Download and install the Remote Drive PC Client software 2 Enter your Remote Drive username and password 3 Select the files you would like to back up a Download Now 2 Run the Remote Drive PC Client Installer If you already have an earlier version of the Remote Drive PC Client installed you are prompted to uninstall it first 3 The first screen of the Remote Drive PC Client Setup Wizard is the Welcome screen Click Next to go to the next screen 5 Remote Drive PC Chent m m Welcome to the Remote Drive PC Client Setup Wizard This wizard will guide you through the installation of Remote Drive PC Client It is recommended that you close all other applications before starting Setup Click Next bo continue 4 Onthe second screen of the Remote Drive PC Client Setup Wizard select whether you would like to have Start menu shortcuts or not and then click Next Page 6 of 27 Remote Drive PC Client Remote Drive PC Chent Choose Components Choose which Features of Remote Drive PC Client you want bo install Check the components you want bo install and uncheck the components you don t want bo install Click Next to continue Select components to install Remote Drive
14. essssnceeecceccessessseeeeeceeeeens 25 Username and Password Management 0 00 cc ccccccccssssssssseteeeeeeeeeeeeees 26 Remote Drive PC Client Components 0 0 0 0 ccccceseessesssseeesseseeeeees 26 The Tray Applet cae ne ee 26 Displaying the Remote Drive PC Client Applet Menu 00c08 26 Handling Notification Messages 0 ccccccccccccccccccsessssscceeecceccessessneeeseeeeeeens 2J Welcome Page 3 of 27 Remote Drive PC Client The MTS Remote Drive service operates using the Remote Drive PC Client software which is an automatic synchronization application that backs up your files online The Remote Drive software is Windows based and it resides on your local computer It can be configured to quietly monitor and automatically back up any file or folder Alternatively it can be configured to back up selected files or folders only when you tell it to See P 8 for details on configuring the software The MTS Remote Drive service offers an online portal environment where files directories and folders that you ve uploaded from your computer are stored The Remote Drive resides in a remote data warehouse that is monitored and designed for high redundancy to provide industry standard security and reliability Together the Remote Drive PC Client software and the MTS Remote Drive service portal provide a reliable online backup solution You can upload your files directly to the MTS Remote Drive service o
15. et In particular 4 files were successfully backed up Icons bmp d4php _trial exe DemoWatcher zip DRTCPO21 exe and 2 files were unprocessed EVE Setup exe FileSpy zip c Program Files Remote Drive PC Client summaries backup_160608_233102 txt Wind Jog Remote Drive PC Client ver 3 5 21 0 Backup Operation Summary Date 11 21 2007 Time 17 14 24 betel Ties Files proc ssed Files kack d up Files unprocessed Files successfully backed up C Icons Icons bmp C Library Downlcads d4php crial exe C Library Downlcads DemoWactcher zip C Library Downlcads DRICP021 exe Files skipped Server Error C Library Downloads EVE_ Setup exe Operation Cancelled Error C Library Downloads FileSpy zip Page 24 of 27 Remote Drive PC Client Backup Operation Activity The log for an activity type backup operation contains a list of file events results for each file and the file name and path For example a log indicates that 3 file changes are detected at 11 35 11 AM 11 35 17 AM and 11 35 17 AM and the changed files are immediately backed up The d4php_trial exe file is changed again a few seconds later at 11 35 17 AM but since the Time Interval value for this backup operation is set to 5 minutes the file is not backed up right away instead the file is added to the queue until the threshold period of 5 minutes is met In this way the Remote Drive PC Client ensures that frequently changing files do not cause c
16. he backup files you want to delete from the Remote Drive in the Computer Name box 2 Select the files you want to delete from the file tree If you select a folder the files contained in that folder are automatically selected for deletion You can deselect the files and folders that you want to keep 3 You must select the Want to Permanently Delete Selected Files Folders option to confirm that you agree to permanently remove the selected files from your Remote Drive 4 Click Continue to begin the delete files process 5 When the file deletion is complete click Finish Remote Drive PC Client m El Remote Drive PC Client z Home Deletion is Currently in Progress Your selected data is currently being deleted from the Remote Drive and will no longer be backed up We recommend that you keep this application running until this delete request is complete Files processed 1 Files not deleted 0 Current file Delete complete Delete in progress Note Deletion is normally completed within 72 hours however circumstances may arise that cause permanent deletion to occur on a different timeframe than targeted Please note that once you have activated the deletion process the permanent deletion process will be underway and you will not be able to retrieve any of your deleted materials Page 19 of 27 Remote Drive PC Client Settings Tab The Settings page lets you specify system performance backup mode and password protecti
17. inish page is displayed Click Finish which brings you to the Remote Drive PC Client window Page 12 of 27 Remote Drive PC Client Introducing the Remote Drive PC Client The Remote Drive PC Client determines which files and folders to backup by comparing the differences between the files already contained in the Remote Drive with the ones selected for the backup set In addition time stamps for all files are checked for changes before and after the Remote Drive PC Client performs operations to ensure that any files that are changed during operation are included The Automatic Backup Mode The automatic backup mode continuously checks if any files have changed and automatically backs up those files based on the specified time interval For example if the interval is 20 minutes files marked for backup are uploaded no more than once very 20 minutes Any file that is in use during an automatic backup operation is added to a retry queue While the file remains open the automatic backup continuously retired the file for a retry period which is based on the threshold value Remote Drive PC Client Window Once you ve successfully installed and configured the Remote Drive PC Client you can backup additional files restore files to your computer delete files from your Remote Drive modify your Remote Drive PC Client settings find the product version information view the log summary and read the detailed systems logs Home Tab The Home p
18. l be backed up now The backup operation will start automatically when changes in selected files or folders are detected Please ensure that your computer is on and connected to the Internet in order for backup to start Page 16 of 27 Remote Drive PC Client Removing Files from the Backup Set If you deselect any files that have been previously backed up these files will not be included in the next backup procedure However the deselected files will be available on the server if they were backed up successfully in the past To remove files from the backup set in the Remote Drive PC Client window 1 On the Select Backup Files page deselect the files and folders that you want removed from the backup set If you deselect a folder all files contained in that folder are automatically deselected as well If you want certain files included in the backup set select them 2 When you are finished click Continue to save the changes to the backup set 3 Inthe confirmation message click Next 4 Click Finish Restore Files Tab You can restore your backed up data to your local computer on the Restore Files page Since the Remote Drive PC Client supports multiple computers on an account you can restore backed up files from a specified computer The file tree displays all files previously backed up from the selected computer By default the Remote Drive PC Client does not overwrite files on your local computer that have the same name and
19. ns Version 2 8 3 5 21 0 Remote Drive PC Client Logs View System Logs Viewing Support Information To view support information Visit mts ca support for more information regarding the Remote Drive PC Client and Remote Drive portal Viewing the Remote Drive PC Client Logs Every major operation by the Remote Drive PC Client generates an entry in the log list with a link to detailed log information for the specific operation p nn ta Remote Drive PC Client l J Remote Drive PC Client wi Home Backup Files Restore Files Delete Files Settings Help System Logs Action Status Date Backup Cancelled 16 06 2008 23 09 28 Backup Cancelled 16 06 2008 23 11 57 Restore Partial 16 06 2008 23 14 34 Restore Partial 16 06 2008 23 16 03 Delete SUCCESS 16 06 2008 23 17 17 Backup Success 16 06 2008 23 31 02 Backup Activity 16 06 2008 23 31 02 Backup Success 17 06 2008 20 55 37 Clear Cancel Page 22 of 27 Remote Drive PC Client To view the system logs 1 On the Help page click the View System Logs button The most recent operations including backup restore and delete operations are listed by type status and date and time 2 In System Logs do any of the following a To view details for a particular action click the corresponding Status link The log opens in a separate window and contains a summary of the operation Depending on the operation type this information includes the processed files that are
20. ny files have changed and automatically backs up those files Specify how often you want the Remote Drive PC Client to check for file changes in the Time Interval box Click Next to start the backup process Note You can change the Backup Mode on the Home page of the Remote Drive PC Client For more information see Viewing and Changing the Backup Mode Page 11 of 27 Remote Drive PC Client a Remote Drive PC Client m Remote Drive PC Client 4 Backup Mode Backup Mode Run once now Run when file changes are detected Previous Remote Drive PC Client Status Idle Step 5 Backup Files On the Backup Files page the Remote Drive PC Client performs the actual backup and displays a status bar to indicate its progress If a file is not processed for any reason then this will be reflected in the Files Unprocessed count For example a file may not be processed if it is in use by another application A detailed list of all files included in the backup can be found in the Remote Drive PC Client Logs For more information see Help Tab TY 4 Remote Drive PC Client Remote Drive PC Client a 5 Backup Files Backup complete Your selected data has been backed up to the Remote Drive for safeguarding and for you to access online Files processed 8 of 29 Files unprocessed 0 Current file Backup complete Next Backup is complete Step 6 Finish Once the backup process is complete the F
21. ograms select High To give other running programs a higher priority over backup operations select Low Page 20 of 27 Remote Drive PC Client Network Utilization You can control the network data transfer priority of the backup and restore processes based on bandwidth For example a high resolution digital photograph 1 MB takes approximately 2 seconds to transfer at Highest Priority setting and approximately 40 seconds to transfer at Lowest Priority setting Note that higher priorities may noticeably affect other programs on your computer that are using the network for web browsing file transfers To specify the network utilization On the Settings page select one of the following options in the Network Utilization box and then click Finish e Highest priority 800 Kb s High priority 450 Kb s Medium priority 100 Kb s Low priority 65 Kb s Lowest priority 25 Kb s Modifying the Backup Mode In the Backup Mode page specify how often you want the Remote Drive PC Client to operate To change the backup mode On the Settings page select one of the following options and click Finish e Run Once Now Backs up the selected files and folders just once If you want to run a backup operation again you need to manually run it see Manually Running a Backup Operation Click Finish to run the backup immediately e Run When File Changes Are Detected Continuously checks if any files have changed and automatically backs up those files
22. on options for the Remote Drive PC Client Remote Drive PC Chent ma F Remote Drive PC Client 35 Home Backup Files Restore Files Delete Files System Performante Remote Drive PC Client Hig priority Network utilization Highest priority E Backup Mode Run once now Run when file changes are detected Time interwal 20 minutes ka Password Protection E Prompt me for my password every time launch the Remote Drive PC Client application Cancel Finish Remote Drive PC Client Status Idle Optimizing System Performance You can optimize your system performance by modifying the priority of the Remote Drive PC Client and specifying the network utilization Remote Drive PC Client Priority You can specify the priority of the Remote Drive PC Client over other running programs e A High setting dedicates more computer resources to the backup operation which decreases the possibility of interrupting the backup process by other programs that may be running on your computer at the time of the backup e A Low setting utilizes more computer resources for other programs that may be running on your computer at the time of the backup which may result in slower backup operations To specify the Remote Drive PC Client priority On the Settings page select the computer priority of the backup process in the Remote Drive PC Client Priority box and then click Finish To give backup operations a higher priority over other running pr
23. ontinuous network traffic Not all file changes are a result of your own actions For example Windows operation systems sometimes generate multiple file change events over simple actions like file copy or file delete operations IE C Program iles Remote Drive PC Client summaries backup_160608_233102 txt Wind oE Bemote Drive FC Client wer 3 5 15 Backup Operation Summary Date Oo9 240 07 Time Result File Name 11 27 14 AM Backing Up Immediatley Ci Library Downloads expenses 2008 January 11 27 16 AM Backing Up Immediatley C Library Conferencez00g 11 28 23 AM Waiting Threshold period Ci Library Downloads expenses 2005 February 11 23 23 AM Waiting Threshold period C Library Downloads expenses Z008 March 11 25 43 AM Waiting Threshold period C Library Downloads expenses 2008 4pril 11 30 14 AM Backing Up Immediatley C Library Downloads expenses Z008 May 11 30 16 AM Backing Up Immediatley C Library ConferenceZ008 catering 11 30 15 AM Backing Up Immediatley Ci Library Downloads expenses 20054 June 11 31 16 AN Backing Up Immediatley C Library ConferenceZ008 accommodations Page 25 of 27 Remote Drive PC Client Username and Password Management If you change your MTS Remote Drive service password in the Remote Drive portal then you need to update your log in information for the next time the Remote Drive PC Client attempts to communicate with the MTS Remote Drive service such as during startup
24. r you can use the third party Remote Drive PC Client software made available from the MTS website The software should be downloaded to and configured on the computer that has the files the need to be backed up The term Remote Drive PC Client used throughout this Setup Wizard is used to describe third party software that can be used in connection with the MTS Remote Drive service Page 4 of 27 Remote Drive PC Client System Requirements Supported Operating Systems The Remote Drive PC Client requires one of the following operating systems to operate e Windows 2000 SP4 or later e Windows XP SP2 or later all versions e Windows Vista all versions Supported Web Browsers The Remote Drive PC Client uses Internet Explorer core components and as such requires Internet Explorer 6 or Internet Explorer 7 JavaScript must be enabled for Internet Explorer You may need to customize the security level on the Tools gt Internet Options gt Security tab In Security Settings enable active scripting under the Scripting section Page 5 of 27 Remote Drive PC Client Installing the Remote Drive PC Client You can install the Remote Drive PC Client if you are logged in with an administrator level account on your computer Once you ve downloaded the Remote Drive PC Client to your local machine from the Remote Drive portal run the installer The Remote Drive PC Client Setup Wizard guides you through the setup process To install th
25. rname Password Ea Page 9 of 27 Remote Drive PC Client Step 2 Select PC On the Select PC page provide a name for the computer you are currently using The default value is the Windows computer name but you are able to change it if you want to use a different name ay Remote Drive PC Client Remote Drive PC Client 2 Select PC Please enter a descriptive name for this computer note that once a computer name has been entered it cannot be changed click Next and then follow the easy steps to backup your files Please enter or choose a descriptive name for the computer this one that is being backed up have never backed up this computer using the MTS Remote Drive service Computer name TEST have backed up this computer at least once before using the MTS Remote Drive service Computer name If you are installing the Remote Drive PC Client on a computer that was previously backed up you can select the corresponding option to look up and select the previously used machine name For example if you are reinstalling software you can subsequently restore all previously backed up files and folders to this computer Step 3 Select Files On the Select Files page select which files and folders you would like to back up You can also back up your Microsoft Outlook Express email account profiles also called identities If you have multiple Outlook Express profiles you have the option to choose
26. s MTS Allstream Inc All rights reserved Screen shots other than references to the trade marked name MTS are Casero Inc Page 2 of 27 Remote Drive PC Client Supported Operating SYStOMS 0 c cece ccccccsessscceeeccccsesssssseeeeeeeceseesenaaes 5 Supported Web BrowSe l cccccccccccccccccccccsssssessssssscccsesssssseceesesesseessesessssseeees 5 Installing the Remote Drive PC Client cccecscsccecceceesssssseeeeeees 6 Remote Drive PC Client Configuration Wizard Initial Setup 00000000000000 9 Step T LOGIN sorrire ene re eI E OTE PEER RE mn nner a ann ere 9 Step 2 Select ad One eee ee eee eee eer eee rere 10 Step 3 Select Files ae ne Te eee ee 10 Step 4 Backup Mode ere 11 Step 5 Backup ot og 5a ae eer ee oe ee 12 SIED O FINS nen ee een en ere ey E Pn ry 12 Introducing the Remote Drive PC Client 0 000o ee ccccceceeesssesseeeeees 13 The Automatic Backup Mode 0 ccccccccccccccecessseeeesessesesessssssssesessesessssessseeeess 13 Remote Drive PC Client Window 00 cccccccccccccccccseesessceecececcesssnssceeeeeeeeeeens 13 HOME TaD gcc oe ssc E ole vee dns osetia AE EENE 13 Viewing Your Space Usage ccccccccccccccccccsescccccccecesesssssceeecccccessssssseeeseceeenens 14 Viewing and Changing the Backup Mode l 14 Manually Running a Backup Operation 00000ccccccceccccccccceceessessseeeeeeeeeeens 14 Using the Quick EWA cetacean ats tnd et
27. the Want to Overwrite Files Folders On This Computer option By default the Remote Drive PC Client does not overwrite files Note The Remote Drive PC Client skips any file that is already present on your local computer 4 5 Click Continue to start the restore files process The progress of the restore process is displayed During the restore process some options in the Remote Drive PC Client are disabled since changes to the backup delete and configuration cannot be performed while your computer is restoring files If you want to stop this process click Stop Once the backup process is completed click Finish Delete Files Tab The Delete Files page lets you delete files from your Remote Drive Since the Remote Drive PC Client supports multiple computers on an account you can delete files that were previously backed up from a specific computer by selecting it in the Computer Name box For example you select TEST in the Computer Name box The file tree displays all files previously backed up from the TEST computer Remote Drive PC Chent Remote Drive PC Client Se Home Backup Files Restore Files Delete Files Settings Help items to Delete 3 ga ci mE Documents and Settings m Gy 2008 EE My Documents 1 conference M expenses C Jobs Continue Page 18 of 27 Remote Drive PC Client To Delete Files from My Remote Drive 1 On the Delete Files page select the computer that contains t
28. ut performing a backup operation To remove this message you can either manually start up a backup in the Remote Drive PC Client window or set up an automatic backup schedule For more information see Manually Running a Backup Operation and Manually Modifying the Backup Mode e Loss of authentication The user changes their password for the web based Remote Drive but did not update their credentials for the Remote Drive PC Client e Upgrade available An upgrade is available on the server and an administrator level user may perform the upgrade e Excessive retries he automatic backup has attempted to backup a number of files many times and will continue trying e Reboot required The user has installed the software but has decided not to reboot the PC Please reboot the PC to complete the installation of the software Page 27 of 27
29. ve PC Client installed successfully Place a shortcut to the Remote Drive PC Client on the desktop Nullsoft Install System v2 35 Page 8 of 27 Remote Drive PC Client Remote Drive PC Client Configuration Wizard Initial Setup When you run the Remote Drive PC Client for the first time there is an initial setup wizard that prompts you to specify the PC backup mode and backup file settings To configure the Remote Drive PC Client fill in the appropriate information on each screen and click the Next button to advance to the next step Step 1 Login On the Login page provide your username and password This user name and password is the same used when logging into the Remote Drive portal Please contact the MTS Business office at 225 4BIZ for assistance 9 Remote Drive PC Chent ma E E Remote Drive PC Client j 1 Login In order to start backing up your PC you will need to enter the information as requested below When you are finished press Next Please enter your MT 5 Remote Drive service username and password Username Ea Password Ea To change your account password you must access the Support section of the MTS Remote Drive service If you enter the wrong credentials the following error message is displayed Please enter your MTS Remote Drive serice username and password We are unable to connect you to the Remote Drive PC Client because either your username or password are incorrect Use
30. your uploaded files Backup Files Tab The Backup Files tab lets you select files and folders for inclusion in the backup set You can also back up your Microsoft Outlook Express email account profiles also called Identities If you have multiple Outlook Express profiles you have the option to choose any for inclusion in the backup set You can back up files from local storage data sources which includes hard drives floppy disks removable storage devices for example USB keys and optical drives File systems accessed over a network whether mapped to a local drive letter or accessed via URL are not selectable by the Remote Drive PC Client for security purposes A status bar indicates the space already used for backing up files the space required for the newly selected files and the total amount of space available The space currently being used in shown in blue and the approximate storage required for all new selections is shown in orange For example a user has used up 33 of his storage space and is about to back up about 36 of total capacity in new files Remote Drive PC Client Remote Drive PC Client 2 m Home Backup Files Restore Files Delete Files Help Items to Backups ca Ch D Documents and Settings OE 2008 OE My Documents conference O expenses G Jobs Microsoft Outlook Express Profiles Main identity Outlook Express email and contacts can also be backed up separately for each profile
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