Electra Elite Attendant User Guide (Issue 2)
Contents
1. Electra Elite DSS BLF 1 DSS keys Direct Station Selection or CO Keys Central Office Lines 2 Status Indicators 3 Dedicated Feature Keys eneral Information The following should be considered when reviewing this user guide e Attendant console keys can be assigned as Direct Station Selection Busy Lamp Field DSS BLF Call Arrival or as additional central office lines CO Add On Console e Refer to Multiline Telephone User Guide for additional information on telephone operation All operational instructions assume Prime Line Pickup is assigned to intercom dial tone Ringing Line Preference is assigned a Call Appearance and Call Arrival key is assigned to all multiline telephones and only a single tenant has been assigned in the system e All access codes listed are standard some may vary based on system assignment e Access to many features is based on system assignments Not all features may be available from your telephone The telephone display provides useful call processing information such as trunk access recall indication feature confirmation etc DSSIBLF LEDS ADD ON CONSOLE LEDS Telephone Status DSS BLF Status CO Line Status LED Indication Attendant Message Steady Green Idle Unlit Incoming Call Rapid Flashing Red In Use by Attendant Steady Green Other Use Steady Red Hold Steady Red Held Call gt Your Telephone Slow Flashing Green gt Other Telephone Slow Flashing Red Idle Unlit2. In Use Steady Red FWD All DND Flashing Red COAL of Contents PAGES 2 3 Attendant Add On Console Night Transfer Trunk to Trunk Transfer Automatic Trunk to Trunk Transfer PAGES 4 amp 5 Message Waiting or Station Outgoing Lockout Station Outgoing Lockout Paging Set Relocation Mode Direct Inward System Access DISA PAGES 6 67 Automated Attendant Recording Voice Prompts Programming System Speed Dial PAGES 8 amp 9 Programming Forced Verified Account Codes Clock Calendar Setting Conference Bridge Setup CHARACTER ENTRY CODES AND SYSTEM SPEED DIAL DIRECTORY rendani Add On Console ANSWERING CALLS Receive CO incoming ringing gt Lift handset gt Converse and process call TRANSFERRING CALLS With a call in progress gt Press DSS BLE key for the desired station call is placed on Non Exclusive Hold gt Voice announce after tone burst OR Wait for ringing call to be answered gt Press Transfer on the Attendant Add On Console gt Replace handset NOTE 1 Pressing Transfer immediately after the DSS key will result in an unscreened ring transfer or camp on NOTE 2 If the called station is busy or unanswered press the flashing Line key Call Appearance key or Conf key internal calls to return to the original party NOTE 3 Unanswered camp ons and unscreened transfers will recall to the attendant telephone After answering the recall pressing Feature 86 will transfer the
3. PAGING USING ACCESS CODE gt Lift handset gt Dial Paging code INTERNAL EXTERNAL All Zones 51 gt All int amp ext 59 Zone A 52 All Zones 55 Zone B 53 Zone A 56 Zone C 54 Zone B 37 Zone C 58 Page gt Wait for Meet Me Answer or replace handset SET CANCEL USING ACCESS CODE gt Press Feature gt Dial Set Relocation Mode code 84 SETTING DISA PASSWORDS gt Lift handset gt Dial DISA Password set access code gt Dial DISA ID code of station to be set __ gt Dial current DISA Password __ Default 0000000000 10 zeros gt Dial new DISA Password __ gt Replace handset s DISA RESETTING DISA PASSWORDS gt Lift handset gt Dial DISA Password reset access code ___ gt Dial DISA ID code of station to be reset __ gt Replace handset NOTE 1 Password may be a maximum of 10 digits If the new password is less than 10 digits replace the handset to enter NOTE 2 It is recommended that DISA passwords be 10 digits and changed frequently to prevent unauthorized use NOTE 3 Resetting DISA Passwords will return them to the default value of 0000000000 10 zeros CONFIRMING DISA PASSWORDS gt Lift handset gt Dial DISA Password confirmation access code __ gt Dial DISA ID code of station to be confirmed __ gt Confirm password gt Replace handset DISA SETICANCEL gt Press Feature gt Dial DISA code gt Set 81 C
4. PROGRAM MODIFY ERASE SET CANCEL FORWARD ASSIGNMENT de Pis Feature gt gt Press Feature gt Dial Automatic Trunk gt Dial Automatic Trunk Transfer code 63 Transfer code gt Dial incoming trunk number to be gt gt Set 61 forwarded Cancel 62 gt Individual trunks 01 64 or gt Dial incoming trunk number gt All trunks 00 to be set cancelled gt Dial Individual trunks 01 64 gt Dial outgoing telephone number where All trunks 00 calls are to be directed gt Press Feature gt Press Feature NOTE Once set incoming calls to the selected CO PBX line s will automatically be routed to the programmed telephone number Uy Message Waiting or Station Outgoing Lockout asqp a SETICANCEL gt gt Press MSG Station Lockout gt gt Press desired DSS BLE key NOTE 1 An Attendant Add On Console can be assigned with Message Waiting OR Station Ontgoing Lockout capability NOTE 2 A green LED at the associated DSSIBLE key indicates that a message or Station Outgoing Lockout has been set a ration Outgoing Lockout To cancel Station Outgoing Lockout and default the password on a per station basis gt Press Speaker gt Dial Attendant Reset Password access code gt Dial Station number to be canceled gt Press Speaker PAGING USING DIRECT PAGING ACCESS KEY gt Lift handset gt Press Direct Paging Access key gt Page gt Wait for Meet Me Answer or replace handset
5. TOMIZED GREETING gt Set the Supervisor Password if necessary gt Call a Conference Bridge extension gt When the Conference Bridge extension answers dial the Supervisor Password and gt Press to skip the setting verification mode gt Press to change system settings gt Skip the steps until Customized Greeting option is played gt Follow the voice prompt and record a new Customized Greeting SYSTEM SPEED DIAL DIRECTORY CHARACTER ENTRY CODES A eS AS eaS pao Dn gu Oo ONIN Wy AI p ojx A B C D E F G H I J K L M N 0 P Q R S T U v w x Y Z A I s lt lt 1999 NEC America Inc The material contained herein is subject to change without prior notice at the sole discretion of NEC America Inc NEC Issue 2 7 99 For more information contact NEC America Inc CPE Group 1555 Walnut Hill Lane Irving Texas 75038 3796 1 800 TEAM NEC 750802 FPO BAR CODE
6. ancel 82 gt Dial trunk number to be set cancelled from DISA Individual trunks 01 64 All trunks 00 gt Press Feature OGutomated Attendant RECORDING MESSAGES gt Lift handset gt Dial VRS Voice Message VERIFY DELETE MESSAGES gt Lift handset gt Dial VRS Voice Message access code ___ gt Dial 1 gt Dial 1 gt Dial Automated Attendant access code gt Dial operation Verify message 2 gt gt Delete message 3 message number 1 8 gt Dial 1 gt Dial operation gt gt Record day mode 1 gt Record night mode 2 Record weekend mode 3 gt Record message via handset gt Replace handset gt Replace handset gt Dial Automated Attendant message number 1 8 gt Dial operation gt Verify delete day mode 1 Verify delete night mode 2 gt Verify delete weekend mode 3 gt Verify delete message gt Replace handset AUTOMATED ATTENDANT SET CANCEL gt Press Feature gt Dial VRS Voice Message access code gt Set 81 Cancel 82 gt Dial trunk number to be set cancelled for Automated Attendant gt Individual trunks 01 64 gt All trunks 00 gt Press Feature R cording Voice Prompts SET gt Lift handset gt Dial VRS Voice Message access code __ gt Dial 1 gt Dial 2 gt Dial operation Dial tone message 1 gt Call waiting tone 2 gt Record message via handset gt Replace handset gt Verify delete message g
7. call to the personal voice mailbox of the station number dialed PLACING INTERNAL CALLS gt Lift handset gt Press DSS BLF key on the Attendant Add On Console gt Voice announce after tone burst OR Wait for ringing call to be answered NOTE 1 When calling a multiline telephone dialing 1 after the station number will change ringing to voice or voice to ringing NOTE 2 To directly access a personal voice mailbox dial 7 after dialing the station number PLACING CALLS TO CALL ARRIVAL KEYS gt Lift handset gt Press DSS BLF key on the Attendant Add On Console representing a Call Arrival key gt Wait for ringing call to be answered PLACING OUTGOING CALLS gt Lift handset gt Press idle CO Line key on Attendant Add On Console gt Dial telephone number gt Converse Nght Transfer SET CANCEL USING CONSOLE SET CANCEL USING ACCESS CODE gt Press NT key gt Press Feature gt Dial Night Transfer code 80 gt gt Press Feature NOTE When programmed for Automatic Day Night Transfer the system will enterlexit night mode at the preprogrammed times Tru nk to Trunk Transfer With an outside call in progress gt Press Transfer gt Dial trunk access code i e 9 gt Dial telephone number wait for answer gt Press Feature gt Press Transfer gt Replace handset NOTE Once established a trunk to trunk connection cannot be re entered On tomatic Trunk to Trunk Transfer
8. re gt Dial 9 gt Enter hour and minute via dialpad gt Press Recall to change AM PM setting gt Press Hold to change to calendar setting OR Press Feature to exit this feature gt Press Recall to select day of week gt Dial to move the cursor to day of month field gt Enter day of month via dialpad gt Press Recall to select month gt Dial to move the cursor to year field gt Enter last two digits of year via dialpad gt Press Feature Conference Bridge Setup Before using the Multiline Conference Bridge feature passwords must be assigned It should be noted that the supervisor should perform these procedures SETTING SUPERVISOR PASSWORD gt Call a Conference Bridge extension gt When the Conference Bridge extension answers dial the default Supervisor Password 0000 gt Follow the voice prompt and enter the setting verification mode Then enter setting change mode gt Follow the voice prompt to change Supervisor Password 4 8 digits SETTING CONFERENCE 1 AND OR CONFERENCE 2 PASSWORDS gt Set the Supervisor Password if necessary gt Call a Conference Bridge extension gt When the Conference Bridge extension answers dial the Supervisor Password and gt Skip the steps by pressing until the Conference Setup mode is available for conference 1 or conference 2 gt Follow the voice prompt and set the conference 1 or the conference 2 password 4 8 digits RECORD CUS
9. t Press Feature gt Press Redial Posramming System Speed Dial VERIFY DELETE gt Lift handset gt Dial VRS Voice Message access code __ gt Dial operation gt gt Verify message 2 Delete message 3 gt Dial 2 gt Dial operation I gt Dial tone message IN Call waiting message gt Replace handset gt Dial System Speed Dial Memory location 00 79 gt Dial trunk access code i e 9 gt Dial telephone number to be stored 24 digits maximum gt Press Hold if entering name and dial name of party 13 characters maximum gt Press Feature NOTE 1 Press Redial to insert a pause or Recall to store a hookflash NOTE 2 Refer to Character Entry Codes when entering name of party Pocramming Forced Verified Account Codes gt Lift handset gt Dial Forced Account Programming access code Hear second dial tone gt Dial the Forced Account Number 001 500 gt Dial the Forced Account Code Hear Confirmation tone gt Press Transfer gt The next Forced Account Number 001 500 is displayed Dial additional Forced Account Codes as desired gt Replace handset NOTE 1 A maximum of 500 Account Codes may be entered Each Forced Account Code must be assigned a number 001 500 NOTE 2 The length of the Forced Account Code can be up to 13 digits as assigned in system programming The default is 10 digits mas lock Calendar Setting gt Press Featu
Download Pdf Manuals
Related Search