CityWest SmartHub app User Guide
Contents
1. Now that you ve downloaded the app you can now access it to perform a variety of functions Here s the screen you ll see when you log in Once you re finished zoe he just press log out to l es r f exit Press here to B e pay your bill Bill amp Pay Contact Us check your account Find the CityWest set up Auto Pay ot storefront nearest you See next page in this user guide Settings Facebook for more details Call or email us at the press of a button Go direct to our Facebook page Change your password and email for your account Or clear your cache for security purposes Notifications See our current promos and any new services and products we re offering On the Bill amp Pay page you can do a variety of things Pay your current bill Simply press the Pay button lt Total Balance Paid No balance due Bill History Bill amp Pay Pay Last Updated Aug 24 2015 04 08 53 PM Payment History Auto Pay Manage Payment Methods and confirm the amount youre paying Bill amp Pay Bill Detail PAYMENT SUMMARY Account Account Balances Total Due CHOOSE A PAYMENT AMOUNT Total Due Amount Other Amount CHOOSE A PAYMENT METHOD Use Other Payment Method You re done Note that your credit card information must be entered for this feature Look at your past bills Select bill history and you ll be able to se2. What is the CityWest SmartHub app CityWest SmartHub app User Guide It s an app you can download onto your phone or your tablet which you can use to access your account What can I do with the CityWest SmartHub app e Pay your bill e Look at your account e Make administrative changes to your account e Get notifications on new products and services Find a CityWest storefront near you How do I get the CityWest SmartHub app Before downloading the app make sure you can access your account online without registering for an e account you will not be able to use any of the features of SmartHub If you have already registered you can start using the app right away To register for an account go to https citywest smarthub coop Login html login Then click on Sign up to access our Self service site You will need your account number and an active email address Once you have registered follow these simple steps to add the app to your phone and or tablet Step 1 Download from app store Search for SmartHub in the app store and open the one with the logo that looks like this SmartHub National Information Solu ar Yesterday s Usage 3 This Week s Usage Last Week s Usage Current Billing Period Previous Billing Period mobile device To get started select a button Unbilled Usage select below to find your service provider by location or by name This Year s Usage Last Year s Usag
3. e Step 2 Find your service provider On the next screen below select by name to find CityWest What is SmartHub d 2 Pay Bill Check Usage Account Management at your Fingertips SmartHub lets you manage all aspects of your utility or telecommunications account on your mobile device To get started select a button below to find your service provider by location or by name a a Report Service Issues Customer Service Step 3 Find CityWest Then type CityWest into the search bar and press Search lt SmartHub Search By Name Please type the name of your Service Provider Can t find your Provider QUWFETREITIYFUE_LTOEP APTSTDIFIGTHEJPKEL ZX CVBNM Kx 123 Q space return Step 4 Select CityWest Step 5 Confirm Step 6 Login It should be the only one that The CityWest address will pop up Enter the email and password that shows up after the search Press confirm you use to access your online account Back Confi lt SmartHub Search By Name Clear Data CityWest New User Please confirm your selection i Please type the name of your Service Provider y done co CityWest E eee EAE diast Forgot your password r venue VVes CityWest Prince Rupert BC Forgot your username 1 800 442 8664 Can t find your Provider CityWest QWERTY U1 OP AS DFGHJKL Confirm 7 V amp I D AKI M How do I use the CityWest SmartHub app
4. e the entire history of your bills Press on any one of the dates listed and you ll be able to see your bill similar to the printed verison gt az Ke aJ p oO _ oO qa lt o S _ ok N oO o lt ey c T eE gt E s Ae B As BF o s lt _ alk nl _ i ie On By Bs eg 2 29 2 oa oa o o a lt y a ov 1 2014 View Bil lt Bill amp Pay Bill History FIBRO CITYWEST Account 200096919 248 3RD AVE W PRINCE RUPERT BC X0X0X 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 Last Updated Aug 24 2015 04 09 20 PM OOO O O O O O O O Manage Auto Pay Auto Pay lets you pay your bill automatically each month the money comes out of your credit card on the 25th of each month To set it up with the CityWest SmartHub app select Auto Pay on the bill amp pay page Then select New payment method lt Back Manage Auto Pay Auto pay is currently disabled for this account Please select a payment method below to enable future automatic bill payments New Payment Method You ll be given two options credit card or debit Select credit card CityWest does not yet have the ability to put Auto Pay on debit cards Then fill in your address and credit card information lt Select Type Add Payment Address First Name Fibro Last Name Citywest Address 248 3Rd Ave W Line 2 Ci
5. ty Prince Rupert State BC Postal Code V8J1L1 Card Information Card Type Card Number Expiration Date
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