Memorial Univerisity VoIP User's Guide
Contents
1. COMPUTING AND COMMUNICATIONS MEMORIAL UNIVERSITY VOIP VOICEMAIL USER S GUIDE Memorial University VoIP Voicemail User s Guide INTRODUCTION esse iii SE AE os N ER ae Oe AR Re 2 TUTORIAL ie SS Ee cave eg hens De Rp Oe guns GE Oe De ee ree 2 HOW TO LOG INTO YOUR MAILBOX ese ese ee ee ee ese ee ese ee gese 3 CHANGING YOUR PASSWORD iss ss ERNS DE GEE Ve Re EG Ge Se GEN Ve Us 3 RECORDING YOUR ACTIVE GREETING esse ese dee ese dees ee ee ee 4 VOICEMAIL SE eane nE EEE E E E Ge ge be ee oe ed 4 PLAYING A MESSAGE ui ve ss ve ee be He ee ee We See GE E ener e ast Ee es 4 RECOVERING DELETED MESSAGES 00 ccc cece cece ee se ese ee enone 5 PERMANENTLY DELETING MESSAGES eise ese cece eee ee ee ese ese en 5 PROGRAMMING YOUR PERSONAL OPERATOR NUMBER 5 PROGRAMMING A GREETINGS SCHEDULE esse ese ese ese ee ee 5 SHARED MAILBOXES GE ee Se ee E R We ED GE er A 5 RECEIVE MESSAGE NOTIFICATION ON ADDITIONAL PHONES 5 PLB GLANCE si dese ke oi ee ee ee ER ee EG ee ee ee be ed 6 MESSAGES GREETINGS PASSWORD FORGOT YOUR PASSWORD PERMANENTLY DELETING MESSAGES TO RETURN TO THE MAIN MENU ACCESS VOICEMAIL FROM ANOTHER VOIP PHONE AT MEMORIAL LIST OF AVAILABLE MENUS AND OPTIONS 7 INTRODUCTION Please read through the following guide to become familiar with the options available to you Feel free to email help mun ca if you have any problems or questions regarding the use of this2. Dial 864 3700 2 Enter your mailbox ID your 4 digit extension 3 Press 4 Enter your password CHANGING YOUR PASSWORD How to change your password 1 Log into your mailbox 2 Press 4 Setup Options 3 Press 3 Personal Settings 4 Press 1 Change Password note your password must be greater than 4 digits RECORDING YOUR GREETING Your greeting is the personal message that callers hear when they cannot reach you directly How to record your active greeting Log into your mailbox Press 4 Setup Options Press 1 Greetings Press 1 Record this greeting ae de Did you know You can record up to three personal greetings See page 5 VOICEMAIL Voicemail allows a caller to leave a message if you are unable to take a call If a caller has left you a message the red light on the receiver of your VoIP phone will be lit to indicate that you have one or more new voicemail messages For phones with multiples lines the normal telephone icon will be replaced by an envelope to indicate which line has the voicemail The red indicator light will light up to indicate new voicemail for the primary line PLAYING A MESSAGE 1 Log into your mailbox 2 Press 1 to listen to your messages Messages will play and you will have the following options Press 1 to restart the message Press 2 to save the message Press 3 to delete the message Press 4 for slow playback Press 6 for fast playback Press 7 to rewind the mess
3. age Press 8 to pause resume Press 9 to fast forward Press to fast forward to end Press to skip message and save as is RECOVERING DELETED MESSAGES Press 3 to review old messages Press 2 for Deleted Messages Press 1 to review deleted messages Press 2 to restore message as saved Pay PERMANENTLY DELETING MESSAGES Press 3 for old messages Press 2 for deleted messages Press 2 to delete all deleted messages Press 1 to confirm Pe oa PROGRAMMING YOUR PERSONAL OPERATOR NUMBER To provide your caller with an option to Zero out to another person please email your request to help mun ca to have this option configured for you PROGRAMMING A GREETINGS SCHEDULE To provide your caller with different greetings according to an open closed schedule please email your request to help mun ca SHARED MAILBOXES To share a mailbox with another extension please contact help mun ca RECEIVE MESSAGE NOTIFICATION ON ADDITIONAL PHONES To receive message notification on additional phones please contact help mun ca to have this feature configured AT A GLANCE Messages Greetings Password To replay a message 11 To pause a message 8 To recover a deleted message 3212 To skip a message To delete all deleted messages 3221 To record a greeting 411 To edit other greetings 413 To enable disable alternate greeting 412 To play your active greeting 414 To change your password 431 To return to the main
4. ayback 1 saved 2 deleted SETUP OPTIONS MENU 4 Setup Options 1 for greetings 1 record this greeting 2 turn on off alternate greeting 3 edit other greetings 4 hear all greetings 2 for message settings 1 to change message notification 1 pager 2 home phone 3 work phone 4 spare phone 2 change fax delivery 3 change menu type 1 select full or brief menus 4 edit private lists 1 hear lists 2 change names on a list 3 for personal settings 1 change password 2 change recorded name 3 change directory listing 1 change listing status 4 for call transfer 1 switch between transferring calls to extension or voicemail 2 change extension or phone number ADDITIONAL OPTIONS DURING MESSAGE PLAYBACK Cancel or back up Backup during replay Replay message Pause message skip forward skip to end of message
5. menu Press continue to press the key until you reach the main menu To access your voicemail from another VoIP phone at Memorial Press the messages button or softkey on the 7912 Press Enter mailbox ID 4 digit extension Press Enter password Press LIST OF AVAILABLE MENUS AND OPTIONS INITIAL MENU 1 New Messages 2 Send Messages 3 Old Messages 4 Setup Options NEW MESSAGES MENU 1 New Messages During Message Menu 1 to restart the message 2 to save the message 3 to delete the message 4 for slow playback 6 for fast playback 7 to rewind the message 8 to pause resume 9 to fast forward to fast forward to end to skip message and save as is After Message Menu 1 to replay message 2 to save restore as saved 3 to delete 4 to reply 4 2 to reply to all 4 4 call the subscriber 5 to forward the message 6 to save as new or restore as new 7 to rewind the message 8 deliver email or fax to fax machine 9 to play message properties to save as is SEND MESSAGES MENU 2 Send Messages to send now 1 for message options 1 to change address 1 to add name 2 to hear all names 3 remove name 2 to change recording 1 to hear recording 2 to save recording 3 to rerecord 4 to add to recording 3 set special delivery 1 urgent 2 return receipt 3 private 4 future 4 to review message to send OLD MESSAGES MENU 3 Old Messages use menu above for options available during and after message pl
6. service TUTORIAL The first time you access your voicemail you will be provided with a tutorial which will guide you through setting up your new voicemail account 1 Log into your voicemail by pressing the messages button or softkey on the 7912 2 Enter your password then press Your password for the initial setup will be 2005709 3 Follow the instructions presented to record a new greeting and set a new password Sample Greeting Hello You have reached Jane Doe I am unavailable to take your call right now Please leave your name number and a brief message and 1 will return your call as soon as possible Did you know You can access your mailbox ID outside your office Just dial 864 3700 enter your mailbox ID press the key and enter your password Your mailbox ID is the four digit extension of your phone To access another mailbox from a VoIP phone press the messages button or softkey on the 7912 then press to be prompted for a mailbox ID HOW TO LOG INTO YOUR MAILBOX How to log into your mailbox 1 Press the messages button or softkey on the 7912 2 Enter your password 3 Press How to log into your mailbox from another VoIP phone 1 Press the messages button or softkey on the 7912 2 Press to be prompted for a mailbox ID 3 Enter your mailbox ID your 4 digit extension 4 Press 5 Enter your password 6 Press How to log into your mailbox from another location 1
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