User Guide for Webcast Viewers Live Webcast with Synchronized
Contents
1. 11 How do view the images in Full Screen While the video is playing or streaming right click on the webcast s video window Select ZOOM gt FULL SCREEN NOTE Slides are not able to go Full Screen Viewing in Full Screen will produce a slightly pixilated video image 12 When do ask questions If you are attending the session remotely we ask that you type in your questions as soon as you think of them as there is a 20 second delay for the remote feed 13 What if my slides do not advance If your slides do not advance try clicking the refresh button on your browser or try the webcast in a different browser Make sure you have all software requirements installed and up to date Close all other programs Page 14 of 142. VVC VanValkenburg Communications 905 602 6977 Audio Visual Staging Video amp Web Production Services User Guide for Webcast Viewers Live Webcast with Synchronized Slides Updated February 2014 Version 1 0 Page 1 of 14 TABLE OF CONTENTS Initial Set Up and Pre registration Online Viewer Tips Volume Controls Viewing in Full Screen Mode Watching an Archived Webcast Video Assistance During the Live Webcast Webcast Requirements Browser Requirements Viewer Software Requirements System Requirements Frequently Asked Questions 03 07 08 10 10 11 11 11 12 13 Information in this user guide is subject to change without notice Information in this guide is up to date as of the time it was written There is no guarantee provide with this user guide By using this user guide you assume any and all risk Van Valkenburg Communications is not responsible for any computer damage or loss of information Contact your Computer Administrator or Information Technology Department before installing any software Page 2 of 14 Initial Set Up and Pre registration o IF ENABLED You must pre register and complete a system check prior to the live webcast To complete this your administrator will provide you with the webcast URL and login password password may not be required Dent gres S Already Registered Not Registered Yet Webcast Details D j inserit Vous n tes pas encore
3. Windows Vista 32 bit Windows 7 32 bit and 64 bit Windows 8 82 bit and 64 bit or Windows Server 2012 64 bit Internet Explorer 7 0 or later Mozilla Firefox 17 or later Google Chrome Safari 5 0 or later or Opera 11 512MB of RAM 1GB of RAM recommended for netbooks 128MB of graphics memory Mac OS eIntel Core Duo 1 83GHz or faster processor eMac OS X v10 6 v10 7 or v10 8 Safari 5 0 or later Mozilla Firefox 17 Google Chrome or Opera 11 512MB of RAM 128MB of graphics memory Page 12 of 14 Frequently Asked Questions 1 2 3 4 5 6 What if my computer does not pass the system check If your computer does not pass the required system criteria please contact your local IT support team to update your computer How do I log on If Login is required enter your email address and Webcast password not your personal email password and all other fields and click on the Login button If you have already registered simply enter your email address where required Can I log on through my own computer Yes as long as your computer meets the webcast system requirements Please see Question 4 NOTE Depending on the internet bandwidth available you may experience streaming problems when multiple people are watching the webcast live from the same office at different workstations If possible the webcast is recommended to be watched as a group via one feed What equipment do I need in o
4. bcast viewing in Full Screen will produce a slightly pixilated video image Slides are not able to go Full Screen 1 While the video is playing or streaming right click on the webcast s video window Play Pause Stop Plug ins volume Properties Statistics Options Help About Watching an Archived Webcast Video o All webcasts are posted to the web about 24 hours after the live taping To access it simply follow the same instructions to view the recorded webcast as you would a live webcast i e it s the same URL and password Webcasts are archived for 12 months o When fast forwarding an archived webcast there will be a long delay for the slide to match the audio Fast forwarding the video is not recommended o As a viewer watching an archived video you cannot submit any questions online Please contact the speaker via email or phone to follow up with your inquiry question Page 10 of 14 Assistance During the Live Webcast 1 Please use the Help button located on the page This is monitored by the onsite web technician who will be best able to solve your issue 2 Visit www vvc ca webhelp During events there is a button for live help via chat Webcast Requirements Basic Equipment Mobile Devices may not be available for your webcast please ask your event organizer In order to view this webcast you will require a computer monitor speakers headphones high speed internet connection inte
5. dwidth Low Bandwidth Ask a Question Bande passante lev e Bande passante faible Poser une question High Internet Low Internet Bandwidth option Bandwidth option Page 7 of 14 Volume Controls Windows The volume controls while watching a webcast are generally located in two areas in the video window of the webcast and your computer s audio controls 1 From the webcast s video window 2 Computer Settings Adjust volume here o You may further control your computer s volume from the Computer s Control Panel Select Start gt Settings gt Control Panel Notepad SmartList lt Calculator ii Ce Shortcut to 2008 The Cookie Jar e Launch Internet Explorer Browser Programs gt 4 Documents Control Panel Network Connections i Search 5 4 LE Printers and Faxes 2 Help and Support we Taskbar and Start Menu 2 r D 1 Run ch Log OF melissa t us m g OFF melissa truong IE D g Undock Computer Shut Down Start Page 8 of 14 Then select Sounds and Audio Devices gt i SigmaTel Audio Sounds and Audio Devices Speech PC PRE m On the Sounds and Audio Devices Properties menu Volume tab adjust to the desired volume Sounds and Audio Devices Properties Adjust volume here Mute should not be checked Page 9 of 14 Viewing in Full Screen Mode Do to the fact that the video is highly compressed for the live we
6. gistered Yet D j inscrit Vous n tes pas encore inscrit If you have already registered please Required fields are marked with an asterick enter your email address Renseignements au sujet de la web mission Les champs requis sont suivis d un ast risque Rogers Webcasting Web mission de Rogers System Check V rification du syst me Si vous tes d j inscrit veuillez entrer votre adresse ds First Name Pr nom Jane Email Address Adresse lectronique Last Name Nom Smith Login Ouverture de session 5 Location Emplacement One Mount Pleasant Email Address Adresse lectronique Step 3 jane smith rci ragers com Password Mot de passe esssssses Step 2 Complete Pre registration Step 3 To view the live webcast on day of the broadcast o Enter your registered Email Address and click on the Login button o Anew menu window will launch Click on the hyperlink to launch the webcast window Page 4 of 14 se Webcast Details The live webcast took place on October 30 2009 La web mission s est d roul e le Renseignements au 30 octobre 2009 sujet de la web mission Rogers Webcasting Web mission de Rogers System Check Click here to launch A 7 Les communications concernant les employ s de Rogers sont consid r es confi webcast window to view E dentielle
7. inscrit Renseignements au sujet de la web mission Required Les champs requis sont suivis d un ast risque Rogers Webcasting S vous tes d j inscrit veuillez entrer votre adresse lectronique Web mission de Rogers If you have already registered please Js ore marked with an asterick enter your email address First Name Pr nom System Check Step 1 System tisk Nes ne V rification du syst me C h e ck login Ouverture de session Location Emplacement Email Address Adresse secronique Email Address Adresse lectronique Password Mot de passe Step 2 Not Registered Yet Step 3 Already Registered Register S inscrire dential and are subject Les communications concernant les employ s de Rogers sont consid r es confi s Contidentiality Agreement This dentielles et sont odalit s di te de confidentialit de s is intended solely Rogers Ci nications aux employ s onies ny external dissemina est desti ou sein du Groupe de soci t s de is communiqu is prohibited Rogers K r diffusion distribution ou copie du contenu celte communication est interdite Step 1 System Check http www vvcnetwork ca systemcheck e Complete a system check by clicking on System Check to ensure your computer meets all the requirements to view the webcast y
8. ou can also navigate to http www vvcnetwork ca systemcheck e Anew window will open to indicate if you have met all the requirements If your computer does not pass the required system criteria please contact your local IT support team to update your computer Page 3 of 14 Ahttp www vvctv ca rogers 20091030 syscheck php Microsoft Internet Explorer provid Success Your computer system meets the requirements as listed you are now ready to view an Internet presentation Votre ordinateur r pond aux exigences de configuration requises Vous pouvez maintenant visionner la pr sentation en ligne Your Computer System Information Renseignements au sujet de votre ordinateur Browser Navigateur IE 6 0 Passed Compl t Your OS Syst me d exploitation WindowsXP Passed Compl t t Supports MediaPlayer Plugin Plugiciel MediaPlayer pris Passed Compl t computer en charge Yes Oui Screen Resolution R solution de l cran 1280x800 must pass all Passed Compl t four 4 requirements Step 2 Pre register prior to the live webcast o Enter the required information under Not Registered Yet section to pre register o Click on the Register button to complete the registration You will not receive an email confirmation of your enrollment o Note that you will have to register for each webcast session Webcast Details Already Registered Not Re
9. rder to log on Your computer will be required to go through a system check to ensure that it can support the webcast Your system must pass 4 system requirements If your computer does not pass the required system criteria please contact your local IT support team to update your computer What if experience issues with sound Close all other active programs running on your computer Please adjust your volume control and check your volume control panel to ensure that mute is not selected If you are still experiencing sound problems please contact technical support Question 7 Why is the quality of the feed poor We recommend that you do not perform other computer operations or surf the Internet while viewing the webcast Please ensure that all other programs are closed including Microsoft Outlook If the streaming quality is poor change the bandwidth option to Low Bandwidth you will notice slightly lower video quality compared to high bandwidth but the audio should be of good quality Depending on the internet bandwidth available you may experience streaming problems when multiple people are watching the webcast live from the same office at different workstations Whenever possible you should always watch the webcast together from one feed that is watch from the same computer Page 13 of 14 7 Who do lI contact if there are any technical difficulties Please use the Ask a Question button or the Help bu
10. rnet browser and media player software Please preform a System Check Enter the following URL in your Internet Browser http www vvcnetwork ca systemcheck High Speed Internet is required In addition to the Computer elements you may also require Audio Visual Support depending on the size of audience you are watching with including external speakers or headphones In boardrooms you will require a large screen possibly a screen and projector as well as PA system connected to the audio output of the computer The PA system should be sufficient for the size of audience Browser Requirements One of the following internet browsers is required Internet Explorer http windows microsoft com en us internet explorer download ie Google Chrome https www google com intl en chrome browser Mozilla Firefox http www mozilla org en US Page 11 of 14 Viewer Software Requirements One or more of the following media viewers are required It is recommended to have all viewers installed and up to date Windows Media Player http windows microsoft com en ca windows download windows media player Flash Media Player http get adobe com flashplayer Windows Silver Light Player http www microsoft com silverlight System Requirements Windows 2 33GHz or faster x86 compatible processor or Intel Atom 1 6GHz or faster processor for netbooks Microsoft Windows XP 32 bit Windows Server 2008 32 bit
11. s et sont soumises aux modalit s de l Entente de confidentialit de h li b d ely Ron Cette Sms comme toutes les ee ax re bl dissemi est destin e exclusivement un usage interne au sein du Groupe de soci t s de t live Droa cast ibited Rogers Toute publication externe par diffusion distribution ou copie du contenu cette communication est interdite Page 5 of 14 o Alive webcast window will launch HROntario Webcasting Windows Internet Explorer vvctv ca m F D gt gt al Le Ontario HRontario Wa B HROntario Management Forum Improving Business Results through ae Ontario High Bandwidth Low Bandwiath Ask a Question Bande passante lev e Bande passante faible Poser une question e Internet Legend A Live Video amp Media Player B Reference Files C High Bandwidth D Low Bandwidth E Ask a Question A Live Video e g Speaker or video clip playback B Reference Files e g PPT or image IF ENABLED C High Bandwidth one 1 of two 2 internet streaming choices click on button C or D to select the most suitable video streaming option for your viewing D Low Bandwidth one 1 of two 2 internet streaming choices click on button C or D to select the most suitable video streaming option for your viewing Ask a Question this function allows you to submit a question for the speaker to answer during the live webca
12. st please ask questions at any time o Type in a question using Ask a Question button be clear and brief Ask each question separately rather than submitting several questions as one large paragraph o A webcast monitor will receive your question s and read it out loud to the speaker Time permitting the speaker will answer your question during the live webcast Note The Ask a Question feature does not permit two way messaging between the person asking the question and the webcast monitor Page 6 of 14 Online Viewer Tips Online Viewers at Offices o Depending on the internet bandwidth available you may experience streaming problems when multiple people are watching the webcast live from the same office at different workstations o Whenever possible you should always watch the webcast together from one feed that is watch from the same computer All Online Viewers o Close Microsoft Outlook and all other computer applications o Do not browse the internet or do other activity on your computer o Ifthe streaming quality is poor change the bandwidth option to Low Bandwidth you will notice slightly lower video quality compared to high bandwidth but the audio should be of good quality HROntario Webcasting Windows Internet Explorer vvcty ca be J Ontario Fi wrontario HROntario Management Forum Improving Business Results through a VA HRontario LP ontario High Ban
13. tton located on the page This is monitored by the onsite web technician who will be best able to solve your issue Visit http Awww vvc ca webhelp 8 How will I ask questions to the expert panel or speakers The Ask a Question function allows you to submit a question for the speaker to answer during the live webcast Type in a question using Ask a Question button be clear and brief Ask each question separately rather than submitting several questions as one large paragraph A webcast monitor will receive your question s and read it out loud to the speaker Time permitting the speaker will answer your question during the live webcast Note The Ask a Question feature does not permit two way messaging between the person asking the question and the webcast monitor 9 What if my question is not answered During the live webcast we will be taking questions from both on site and off site participants We will attempt to answer all questions during the webcast but due to a limited amount of time this may not be possible However all questions will be answered by the experts after the webcast and a summary of the questions and answers will be circulated to all participants 10 Will the sessions be archived Yes The archived session will be available approximately 24 hours after the live webcast using the same URL as the live event It will remain accessible for 1 year Please review the Technical User Guide for instructions
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