Electra Elite IPK Attendant User Guide
Contents
1. second dial tone Dial the Forced Account Number 001 500 Dial the Forced Account Code Hear the Confirmation tone Press the Transfer key The next Forced Account Number 001 500 is displayed Dial additional Forced Account Codes as desired Replace the handset Note 1 A maximum of 500 Account Codes may be entered Each Forced Account Code must be assigned a number 001 500 Note 2 The length of the Forced Account Code can be up to 13 digits as assigned in system programming The default is 10 digits CLOCK CALENDAR SETTING To set the clock or calendar 1 2 3 4 5 6 7 8 9 10 11 12 Press the Feature key Dial 9 Enter the hour and minute via the dial pad Press the Recall key to change the AM PM setting Press the Hold key to change to the calendar setting OR Press the Feature key to exit this feature Press the Recall key to select the day of the week Dial to move the cursor to the day of the month field Enter the day of the month via the dial pad Press the Recall key to select the month Dial to move the cursor to the year field Enter the last two digits of the year via the dial pad Press the Feature key CONFERENCE BRIDGE SETUP Before using the multiline conference bridge feature passwords must be assigned It should be noted that the supervisor should perform these procedures Setting Supervisor Password To set a supervispr Password 1 2 Call2. a Conference Bridge extension When the Conference Bridge extension answers dial the default Supervisor Password 0000 Follow the voice prompt and enter the setting verification mode Then enter the setting change mode Follow the voice prompt to change the Supervisor Password 4 8 digits Setting Conference 1 and or Conference 2 Passwords To set a conference password 1 2 3 Set the Supervisor Password if necessary Call a Conference Bridge extension When the Conference Bridge extension answers dial the Supervisor Password and Skip the steps by pressing until the conference Setup mode is available for conference 1 or conference 2 Follow the voice prompt and set the conference 1 or the conference 2 password 4 8 digits Record Customized Greeting To recording your greeting 1 2 3 Set the Supervisor Password if necessary Call a Conference Bridge extension When the Conference Bridge extension answers dial the Supervisor Password and Press to skip the setting verification mode Press to change the system settings Skip the steps until the Customized Greeting option is played IN OB Follow the voice prompt and record a new Customized Greeting SYSTEM SPEED DIAL DIRECTORY SYSTEM SPEED DIAL DIRECTORY continued Character Entry To add a name to each speed dial entry use the Character Entry Code
3. table or press the dial pad number corresponding to the alpha character desired six characters maximum A B D a b c or 2 D E F d e f or 3 G H g h i or 4 i e 2 3 4 For the name Bob press 2 2 6 6 6 2 2 Character Entry Codes 048 049 050 051 052 053 054 055 056 057 058 059 060 061 063 064 065 066 067 068 069 070 071 072 073 074 075 076 TT IT ih Fr 078 ee t 116 117 4 o s 100 f 102 119 103 120 NOTES NOTES 2003 NEC America Inc The material contained herein is subject to change without prior notice at the sole discretion of NEC America Inc Electra Elite is a registered trademark of NEC Corporation NEC Document Revision 1 For more information contact NEC America Inc 6555 N State Highway 161 Irving TX 75039 2402 www cng nec com 780316 780316 Place Print Date Here Month Year
4. the Speaker key again PAGING Paging Using the Direct Paging Access Key To make the page 1 2 3 4 Lift the handset Press the Direct Paging Access key Page Wait for the Meet Me Answer or replace the handset Paging Using the Access Code To make the page 1 Lift the handset 2 Dial the Paging code Internal All Zones 51 Zone A 52 ZoneB 53 e ZoneC 54 3 Page External All internal and external All Zones Zone A Zone B Zone C 59 55 56 57 58 4 Wait for the Meet Me Answer or replace the handset SET RELOCATION MODE Set Cancel using the Access Code 1 Press the Feature key 2 Dial Set Relocation Mode code 84 DIRECT INWARD SYSTEM ACCESS DISA Setting Passwords Setting DISA Passwords Resetting DISA Passwords 1 Lift the handset 1 Lift the handset 2 Dial the DISA Password 2 Dial the DISA Password set access code reset access code 3 Dial the DISA ID code of 3 Dial DISA ID code of sta the station to be set tion to be reset i 4 Dial current DISA Pass 4 Replace the handset word L Default is 0000000000 10 zeros 5 Replace the handset Note 1 The Password may be a maximum of 10 digits If the new password is less than 10 digits replace the handset to enter Note 2 It is recommended that DISA passwords be 10 digits and changed frequently to prevent unauthorized use Note 3 Resetting DISA Passwords will return them to the de
5. In Use Hold FWD All DND DSS BLF Status Steady Green Unlit Steady Red Steady Red Flashing Red ADD ON CONSOLE LEDs CO Line Status Idle Incoming Call In Use by Attendant Other Use Held Call Your Telephone Other Telephone LED Indication Unlit Rapid Flashing Red Steady Green Steady Red Slow Flashing Green Slow Flashing Red ATTENDANT ADD ON CONSOLE Answering Calls When CO incoming ringing occurs 1 Lift the handset 2 Converse and process the call Transferring Calls With a call in progress 1 Press DSS BLF key for the desired station call is placed on Non Exclusive Hold 2 Voice announce after the tone burst OR Wait for the ringing call to be answered Press Transfer on the Attendant Add on Console Replace the handset Note1 Pressing Transfer immediately after the DSS key will result in an unscreened ring transfer or camp on Note 2 If the called station is busy or unanswered press the flashing Line key Call Appearance key or Conf key internal calls to return to the original party Note 3 Unanswered camp ons and unscreened transfers will recall to the attendant telephone After answering the recall pressing Feature 86 will transfer the call to the personal voice mailbox of the station number dialed Placing Internal Calls To make a call within the organization 1 2 3 Lift the handset Press the DSS BLF key on
6. NOTICE Note that when converting this document from its original format to a pdf file some minor font and format changes may occur causing slight variations from the original printed document When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts may be substituted and your individual printer may not have the capability to print the document correctly NEC Electra Elite PK Attendant User Guide Table of Contents EME IR TELEPHONES ia AN 1 GENERALINFORMATION a ees 2 ALIEN DAN AE CONSOLE animations ts 4 CERCLE nee 4 Trailers Calls soni a 4 Pline Diin Cal anne 5 Placing Calls t Call Arrival Keys a une 5 Placing Outgoing Calls as 5 NE AT TRINS TER sr A 6 TRUNK TO TRUNK TRANSFER A 6 AUTOMATIC TRUNK TO TRUNK TRANSFER osie 7 MESSAGE WAITING OR STATION OUTGOING LOCKOUT 7 STATION OUTGOING LOCKOUT een 8 PAGING masses 8 Paging Using the Direct Paging Access Key 2eoo2eeo2eee 8 Paging Using the Access Code era 9 SET RELOCATION MODE ed neue 9 DIRECT INWARD SYSTEM ACCESS DISA Jana 10 PAP ee 10 On lung DISA Pa a 10 DATO ci a ml 11 AUTOMATED ATTENDANT imminente i2 Automated Attendant Set Cancel ann 12 RECORDING VOICE PROMPTS anna PROGRAMMING SYSTEM SPEED DIAL EE Rs ens F ar aaa ACCOUNT CLOCK CALENDAR SETTING CONFERENCE BRIDGE SE
7. TUP Setting Supervisor Password Setting Conference 1 and or Conte 2 ai RSS a Record Customized Gesine sitios Character R S ments i Character Entry Codes TE 13 ELITE IPK TELEPHONES IPK DCR Console with DSS BLF Legend 1 DSS keys Direct Sta tion Selection or CO keys Central Office Lines 2 Status Indicators 3 Dedicated Feature Keys GENERAL INFORMATION The following should be considered when reviewing this Attendant User Guide e Attendant console keys can be assigned as Direct Station Selection Busy Lamp Field DSS BLF Call Arrival or as additional central office lines CO Add On Console e Refer to the Multiline Telephone User Guide for additional information on telephone operation All operational instructions assume Prime Line Pickup is assigned to intercom dial tone Ringing Line Preference is assigned a Call Appearance and Call Arrival key is assigned to all multiline telephones and only a single tenant has been assigned in the system All access codes listed are standard some may vary based on system assignment Access to many features is based on system assignments Not all features may be available from your telephone e The telephone display provides useful call processing information such as trunk access recall indication feature confirmation etc DSS BLF LEDs Telephone Status Attendant Message Idle
8. fault value of 0000000000 10 zeros Confirming DISA Passwords To confirm the DISA password 1 Lift the handset 2 Dial the DISA Password confirmation access code__ 3 Dial the DISA ID code of the station to be confirmed ____ 4 Confirm the password 5 Replace the handset DISA Set Cancel To set or cancel DISA 1 Press the Feature key 2 Dial the DISA code Set 81 e Cancel 82 3 Dial the trunk number to be set canceled from DISA e Individual trunks 01 64 All trunks 00 4 Press the Feature key again AUTOMATED ATTENDANT Recording Messages 1 Lift the handset Dial the VRS Voice Mes sage access code Dial 1 4 Dial 1 again Dial the Automated Atten dant message number 1 8 Dial operation Record day mode 1 Record night mode 2 e Record weekend mode 3 Record a message via the handset Replace the handset Verify Delete Messages 1 Lift the handset Dial the VRS Voice Mes sage access code Dial operation e Verifymessage 2 Delete message 3 Dial 1 Dial the Automated Atten dant message number 1 8 Dial operation e Verify delete day mode 1 e Verify delete night mode 2 e Verify delete weekend mode 3 Verify delete the mes sage Replace the handset Automated Attendant Set Cancel To set or cancel the Automated Attendant 1 Press the Feature key 2 Dial VRS Voice Message access code Set 81 e Ca
9. ncel 82 Dial the trunk number to be set canceled for the Automated Attendant e Individual trunks 01 64 All trunks 00 Press the Feature key again RECORDING VOICE PROMPTS Set Verify Delete 1 Lift the handset 1 Lift the handset 2 Dial the VRS Voice Mes 2 Dial the VRS Voice Mes sage accesscode__ sage access code _ 3 Dial 1 3 Dial operation 4 Dial 2 Verify message 2 5 Dial operation Delete message 3 e Dialtone message 1 4 Dial 2 e Call waiting tone 2 5 Dial operation 6 Record a message via the e Dial tone message 1 handset e Call waiting message 2 7 Replace the handset 6 Replace the handset 8 Verify delete the mes sage PROGRAMMING SYSTEM SPEED DIAL o ds Go D Press the Feature key Press the Redial key Dial the System Speed Dial Memory location 00 79 Dial the trunk access code i e 9 Dial the telephone number to be stored 24 digits maximum 6 Press the Hold key if entering name and dial the name of the party 13 characters maximum Press the Feature key again Note 1 Press the Redial key to insert a pause or the Recall key to store a hookflash Note 2 Refer to the Character Entry Codes when entering the name of the party PROGRAMMABLE FORCED VERIFIED ACCOUNT AUTHORIZATION CODE To program a forced accout or authorization code 1 O 201 Br o Lift the handset Dial the Forced Account Programming access code Hear the
10. the Attendant Add On Console Voice announce after the tone burst OR Wait for the ringing call to be answered Note 1 When calling a multiline telephone dialing 1 after the station number will change the ringing to voice or voice to ringing Note 2 To directly access a personal voice mailbox dial 7 after dialing the station number Placing Calls to Call Arrival Keys To make a call using Call Arrival Keys 1 2 3 Lift the handset Press DSS BLF key on the Attendant Add On Console representing a Call Arrival key Wait for the ringing call to be answered Placing Outgoing Calls To place an outside call 1 2 3 4 Lift the handset Press an idle CO Line key on the Attendant Add On Console Dial the telephone number Converse NIGHT TRANSFER Set Cancel Using Console Set Cancel Using Access Code With a call in progress With a call in progress 1 Press the NT key 1 Press the Feature key 2 Dial Night Transfer code 80 3 Press the Feature key again Note When programmed for Automatic Day Night Transfer the system will enter exit night mode at the pre programmed times TRUNK TO TRUNK TRANSFER With an outside call in progress 1 D a E 269 N Press the Transfer key Dial the trunk access code i e 9 Dial the telephone number and wait for an answer Press the Feature key Press the Transfer key Replace the handset Note Once established a trunk
11. to trunk connection cannot be re entered AUTOMATIC TRUNK TO TRUNK TRANSFER Program Modify Erase Forward Assignment 1 Press the Feature key 2 Dial Automatic Trunk Transfer code 63 3 Dial the incoming trunk number to be forwarded e Individual trunks 01 64 or e All trunks 00 4 Dial 5 Dial the outgoing tele phone number where calls are to be directed 6 Press the Feature key Set Cancel 1 2 Press the Feature key Dial Automatic Trunk Transfer code e Set 61 e Cancel 62 Dial the incoming trunk number to be set can celled 4 Individual trunks 01 64 All trunks 00 Press the Feature key again Note Once set incoming calls to the selected CO PBX line s will automatically be routed to the programmed telephone number MESSAGE WAITING OR STATION OUTGOING LOCK OUT To set cancel a message waiting or station outgoing lockout 1 Press the MSG Station Lockout key 2 Press the desired DSS BLF key Note 1 An Attendant Add On Console can be assigned with Message Waiting OR Station Outgoing Lockout capability Note 2 A green LED at the associated DSS BLF key indicates that a message or Station Outgoing Lockout has been set STATION OUTGOING LOCKOUT To cancel Station Outgoing Lockout and default the password on a per station basis 1 2 3 4 Press the Speaker key Dial Attendant Reset Password access code i Dial the Station number to be canceled Press
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