DSL Internet Services User Guide
Contents
1. sessseeeesneeserrerserrrreerrrrennnn 26 4 3 Troubleshooting a Slow Internet Connection 26 4 4 Email TroUDI SNOOtING ccccccccceeecseessseeeeeeeseeseeseeeteeeeseeseeeaees 2 4 5 Internet Usage sanstcadccnis retesnnetaedconsstenaguntacdeonstaedaastdeaddatiascanenctecsiensane 28 5 Northwestel Support RESOUICES cccccccssessseessecseeessseeesesseeeseseeeess 32 5 1 References cccccccccescsssssseeeeeeeesessssceeeeeueueessssceeeeeeueusesseseneeeess 32 Bl EE E 34 1 ADDONGIX cccccesccceecceesseeeeeccseueeeececseueeeeeececueeeeeecsesueeeeeessesaeeeeeesseeaes 36 1 Getting Connected This section will cover the steps required to physically connect your modem to the internet and then connect your computer to the modem and establish your online connection IN Northwestel Bringing us together 1 Getting Connected 1 1 Know Your Modem SR500NE Wireless Gateway Front Panel SR500NE Back Panel SR500NE Flashing Description No power It does not flash Power is on DSL Connects your gateway to your phone line Link D he Wifi WAN Ethernet connection WLAN ink not ata transfer on the Wifi WLAN Link Connected connected interface LAN 1 4 Ports to connect Ethernet enabled devices Link not DSL line is trained Der annaran and ready for traffic connected Reset Resets the gateway to factory default Gateway is transmitting USB Not functional Internet Internet link es2. e Ensure that you have an active wireless connection between your computer and gateway e f the Standby light is on 5100 series modem only the Internet connection is off Press the Standby button to reconnect to the Internet e f both the Power and Receive lights are flashing then the modem has been disabled Please contact Northwestel for support How do access the interface to configure features and users on my wireless gateway Open your favourite web browser and go to hittos northwestel clearaccess convVacs portal contro panel You will be prompted to enter the username and password you selected when you ordered the wireless gateway service The User Guide for the gateway Control Panel is found at htto nwtel ca smarterwifi am experiencing slower than normal speeds What should do e ry restarting or rebooting your computer and your modem which means turning the power off for a few minutes and then turning them back on e Check the running processes on your computer Downloading large files or multiple files will slow the performance of your connection e Run an anti malware and anti virus scan to check for malware activity and viruses e Verify that other computers connected to your home network are not downloading large files How long should my modem cables be To ensure your service is working at optimal performance you should only use the cables supplied by Northwestel 28 What do the lights on my modem mea
3. Barna rima pa donri we Je CET E terraa 7 Click Next The E mail Server Names window will appear 8 Choose POPS in the incoming mail server field 9 Enter pop3 northwestel net or pop3 theedge ca in the Incoming mail server field 10 Enter smtp northwestel net or smtp theedge ca in the Outgoing mail server field eg eee i h Para 7 2 ieee PP ee a E i Jt sere ot doje aad ene ee ee A E T ups Ae Pa Sp nether rri 11 Click Next The Internet Mail Logon window will appear irra H aed tpi Tpm Pn mnri seer mil peel per e erran purea has pran pea Peat haii EPs eia dl BSP iah ae pn at adage ig ag H ojii Pp inl jolene dent en ben cb O Leger iimg Lecce eater ee E CE pa aan priis jepi ek Eae olor a ee A DE E tattika IT tan ane avers puan evel bw me prs o 12 Enter the email address provided to you by Northwestel in the Account name field 13 Enter the password provided to you by Northwestel in the Password field 14 Ensure that the Log on using Secure Password Authentication SPA option is NOT checked 15 Click Next followed by Finish cokek fepri Ti pF fA l Fi i Wem eb Mma Falk ar GA oa ae Oe whee Gang Seed minicar uma ipli BONE i bo Ce Arsti Jai irdi d al id e pha naba repa ndha ami lag ern mid 7 To imanis akja chi Pena Mp Srlem Dialami aha 16 Click Close to complete the configuration Repeat steps for
4. Lease Submit Maik 295 755 775 0 DHCP Cliant I i required Router 102 168 1 1 DHS Sorvari j _ o mi Optional Search Damala T oh IPG Address fe 0000 000 iO 20d 43H 4 Cantigqure Ib 3 rh Click the lock to prevent further changes Amint me _ Apply Now 1 5 Wireless Network Setup You will need to have your SSID and security key information for the following steps To locate the information you need to set up a wireless connection Click on the WIFI link under My Wireless Network located on the left side of the screen in the Northwestel Control Panel This opens the Wireless summary pane on the right side of your screen where the required information is located We have used NWTWIFI below for illustrative purposes only Please ensure you locate and take note of your own information before proceeding with the Steps below Windows XP 1 Open Control Panel Internet Mozilla Firefox vel Groupwise Vie anc wewer Bony OX sin server SI My Computer E My Network Places Q coon me E control panel PA otero O ebeden Defaults xe Microsoft Office Excel 2007 e Connect To j a E Printers and Faxes Notepad nE Help and Support z Microsoft Office Word 2007 4 psa g o Prompt J Run P Microsoft Office Access 2007 All Programs gt LET File Edt View Favorites Tools Help 4 x JO search gt Folders Gii Address Control Panel WE control pane Pick a cat
5. any of the products contained therein with support microsoft com www apple com ca support mozilla com www speedtest net nwtel ca protection plus blackice com zonealarm com gnatbox com symantec com the exception of www nwtel ca protection plus 32 6 Glossary IN Northwestel Bringing us together 6 Glossary Anti Spyware products dedicated to remove or block spyware Anti Virus products dedicated to remove or prevent virus infections DSL Cable RJ11 is the cable used to connect your modem to your telephone wall jack Email Client is a computer program used to manages a user s email Ethernet Port connection port on the back of your modem for your Ethernet cable Ethernet Cable RJ45 this is the cable that carries your internet traffic between the modem and your computer or between your modem and your router External AC Power Adapter provides the power to the modem Firewall A firewall is a device designed to permit or deny network transmissions based upon a set of rules It can be either hardware or software Many personal computer operating systems include software based firewalls to protect against threats from the public Internet MAC Address Media Access Control address is a unique identifier assigned to network interfaces for communications on a network Malware short for malicious software This is software designed to harm or secretl
6. available at www nwtel ca protection plus 4 3 1 Restarting Your Modem Computer Please see section 4 1 4 4 Email Troubleshooting First check and ensure you are connected to your Northwestel Internet service by opening a browser and successfully loading a web page You should ensure that work offline is not checked in either your email program or your web browser If you can load a web page but still have email problems please try the steps below If you cannot receive email but can send Check to see if your mail is on the server inbox by checking your webmail account See Section 2 1 on how to access webmail If your mail is showing up in webmail on the server but not downloading to your machine when you click send and receive mail check the following e Ensure the emails you are looking for are not going into a spam folder e Make sure your account settings are correct including your incoming server Your incoming server should be pop3 northwestel net if your email address is username northwestel net or pop3 theedge ca if your email address is username theedge ca e Make sure your password is correct in your account setup e Have you recently installed any anti virus or anti malware programs Try turning it off e Restart your email program e Restart your computer e n webmail settings if you are forwarding mail and also keeping a copy on the server try re entering the settings to forward and leave copy on server Re save the
7. click Microsoft Office and then click Microsoft Outlook 2003 Se eal a C Additional Server Types 2 Click the Tools menu and select E mail Accounts Connect to another werkgroup ar Sr perty mad server 5 Fill in the following fields e Enter Your Name as you want it to appear e g Jane Doe e Enter your full email address username northwestel net or usename theedge ca in the Email address field 18 Enter your username username northwestel net or username theedge ca in the Account Name field Enter your email password in the Password field Enter pop3 northwestel net or pop3 theedge ca in the Incoming mail server field Enter smtp northwestel net or smtp theedge ca in the Outgoing mail server field Internet t mad Settings POPS Each of these oe tine ane seguro in get your eaa socount meron our Mares Jane Doe focona mal erer POPS popa northecstel net Eel Adres jdoe northwestel net Digong mal emva SMTP smip northvestel net Legon lbalormatin Tesi Sebi eer hinrei doe northee ite net Aip Gling out the miamabon on eb kria we renomme wou test jour ari by Aiding the bubien below Mirgi e eak eer Tai Migan using Secure Passer Aene S74 6 Click Next to save your settings 7 You have finished the setup of your email account Click Finish to close the Setup Wizard Conqratulatscers You lune paperii miene all She information required tn HLD pour ire
8. each additional email account T 2 2 Apple Mail 1 Click Mail on the Dock or open it from the Applications folder 2 If the Welcome to Mail assistant does not appear choose Add Account from the File menu 3 Fill in the Full Name Email address and Password fields Welcome to Mail You ll be guided through the steps to set up your mail account To get started provide the follawing information Full Name Jane Doe Email Address Jel hon Note Your email account password will be stored in Keychain to allow you to automatically log in to your email account when you open Mail 4 Deselect Automatically set up account if it is enabled Click Continue to proceed 5 Choose POP from the Account Type 6 Give your account a useful description such as Northwestel account 7 Enter your Incoming Mail Server User Name and Password Click Continue to proceed Incoming Mail Server Account Type POP W Description Northwestel Account Incoming Mail Server pop3 theedge ca User Name jane doe theedge ca For Outgoing Mail Server enter a useful description such as Northwestel Outgoing Mail Server Enter the Outgoing Mail Server details Mail File Edit View Mailbox Message Format Window Help ane o TAN elt a ae wy i in y o o n RO 1 iper i 2 PEP eT l 3 St 7 abe Se Description Morthreerine Gunning Mail perver Qutpoing Mail Server ani theede ce D Us
9. monthly limit You can also sign up for our usage notification service at www nwtel ca usage Can roll over my allowed usage to the following month No you cannot roll over usage limits This means that one month s left over usage limit cannot be used to cover any over use in the following months No Internet provider with usage limits allows this as it defeats the purpose of having limits If roll overs were permitted Internet networks would become congested making Internet access slow and unreliable What should do if the power goes out and lose my connection If the power goes out at your home or if the power goes out at our DSL head end you will lose your Internet connection If this happens wait until the power is restored and then try to log on If the modem does not connect first try unplugging the modem and then immediately plugging it back in In almost all instances the modem will come back on If it does not please call the Northwestel Customer Care Centre at 1 888 423 2333 What do do if have a time out or if the network goes down Occasionally a network outage will occur that may last more than 30 minutes If such an outage occurs and it is planned we will inform you in advance If the outage is not planned and your service is not restored within 30 minutes please call the Northwestel Customer Care Centre at 1 888 423 2333 Can change my email address You can change your email address any time Simply ema
10. settings Test again Contact our Northwestel Customer Care Centre at 1 888 423 2333 if e No email is going into your webmail inbox e You still cannot receive email after trying the previous steps e You are getting an error message when retrieving your email Note You can receive email on a client while roaming but you will not be able to send If you wish to use your email client you will either have to change the outgoing mail server to the outgoing server of the ISP you are connected to OR use the Northwestel webmail service If you cannot send email but can retrieve Check your outgoing mail server settings and ensure that it is set to smtp northwestel net and that your SMTP port is set to 25 lf your outgoing email server settings are correct e Make sure there are no unsent emails in your outbox Delete any messages in your outbox wait 30 minutes and try sending a new message e Have you recently installed any anti virus or anti malware programs Try turning it off e Shut down and restart your email program e Shut down and restart your computer Contact Northwestel Customer Care Centre at 1 888 423 2333 if you are still unable to send mail after trying these steps Note If you are receiving an error message please write it down so we can help you troubleshoot the problem further 21 4 5 Internet Usage Usage limits were introduced at Northwestel in order to maintain network reliability and ensure an enjoyable In
11. spells out the terms and conditions of your access to Northwestel Inc s Internet service and also limits the liability of Northwestel Inc In this Agreement the terms you your or yours shall be construed to refer to the party subscribing to Northwestel Inc s High Speed service The terms we us our and Northwestel shall be construed to refer to Northwestel Inc High Speed High Speed Internet service High Speed service or Northwestel s High Speed service shall be construed to mean Northwestel Inc s High Speed Internet service By opening an account under your name and billing teleohone number and by using High Speed you agree to be legally bound by and abide by the terms of this Agreement If you do not wish to be bound by this agreement you may not access the internet through the Northwestel high speed service and you must immediately terminate your access account and return your modem We reserve the right to amend this Agreement at any time Before we amend this Agreement we will send you notice of the amenament and we will publish the proposed amendment on our website If the amendment is unacceptable you may terminate your access account If you continue to use High Speed after the amendment becomes effective you will be conclusively deemed to have accepted the amendment 1 YOUR ACCOUNT 1 1 You are at least 19 years of age 1 2 You are responsible for all use of yo
12. 2 2 6 Outlook Express 1 Launch Outlook Express 2 From the toolbar menu click Tools and then Accounts The Internet Connection Wizard window will appear b h ee aap mep ma r bE bj i m BAFI Sawa erehence Eii F X G Caki Fan Whar usreg Wrmiam Hanasgar Minh Grok Ea presis pi a CE orate Indicate pour whetuw t Lic by ketir arn brp at ye ara ak lurch antha piara s Mel aan buyi her pou redi aral pow rama ral appar fhe Fro bald of ha cudgang race E i i Si thie THE meara tte rec bok TAOS POT PL 38 ou AAU os FD apes Online aaa Yrsa chan from thera Tepes E Far samara Jhon Greet Contech T x Frere atid artia da dipi Chek Gataia ceContects to pae ewes pontact 4 Enter your information in the Display name field This is how your name will appear in the From field when sending email to recipients e g Firstname Lastname Pe HF kgb eed re erer el eee e Be ipti pi bag praen Pee a 1 TH Ei Ted Fian iE Tee mure e m mie eee pal pea oe eis fers et oe hiu ee 19 5 Click Next The Internet E mail Address window will appear 6 Enter your northwestel net or theedge ca email address in the E mail Address field e g username northwestel net username theedge ca Yea pnd abbe n a ees eher ee an i ea oral reram i pra Er shma pE a et Tappi ore Er oe eink T Tama oe te pe ii iiti i aera ee para eg El ag regji I mes daa
13. DSL Internet Services User Guide 1 888 423 2333 nwtel ca Internet IN Northwestel Bringing us together Northwestel Internet Service Agreement Northwestel s nternet Terms of Service document is the agreement between DSL Internet customers and Northwestel and outlines the terms and conditions for access to our DSL Internet service Please make sure that you have carefully read this document The current version can be located at htto www nwtel ca media documents high speed_terms_of_service pdf Pe ese Fe o ee en ee ee ee ere nee ene ne ele eer 4 BRNON FOU OCC I eeren E 4 1 2 Connecting the COMPONENES cccccccssessscsesssesssceseesseesseeseenseens 6 To WR FLO oaeen een Ee AEE EEEE aE AE E 6 1 4 Verifying your IP Address wooo c cece cescecsccseseeeeeeeeessesesseeeeeeeeeeeees 7 1 5 Wireless Network Setup lt ccececcrovecoernsesovesceusaversenssontaveusensacanaecsevesnes 8 1 6 Control Panel Overview For Wireless Gateway Users ONLY 11 SMA URE TOUT EMAI sooisiniinrsniininininiosnininsnnnsanna nannaa 13 2 1 Webmail nnn ne 13 2 2 Desktop Email Application sister cosesnsassvccsteccasnssenaciacdacsdensnscansnctacsdenssuce 13 3 Internet Security oo cece ccceeeccseeesccseessssseesssseeuseseeeuseseeeeeseeeeseseeeeess 24 4 Troubleshooting and FAQ seeesseesssesrreerreerrrerrrsrrrsrrrnerrnsrrnsrrrnrrrnerrnsrens 26 4 1 Restoring Your Internet Connection secese 26 4 2 Other Causes of a Lost Connection
14. L High Speed Internet The installation of a micro filter prevents extra noise generated by the DSL High Speed signal from disrupting these devices If you are adding a device that needs to be plugged into a telephone Jack please plug a micro filter into the telephone jack and plug the cord from the device into the micro filter micro tilter If you require additional micro filters please contact Northwestel Customer Care Centre at 1 888 423 2333 installing a micro filter 1 4 Verifying your IP Address To verify your IP Address locate your operating system below and follow the steps Windows XP 1 Click Start and then Run l bal j ny Set frog amh Aiptu are Dafis om Ganira Prl d Printers and Faxes i Help eae SP aaa a P yp ach Al Programs j Ri Log CaF D Tum ff Computer 2 Type in Cmd and hit ENTER 3 Type ipconfig and hit ENTER to display your IP configuration 4 You should see L Microsoft Windows AP Version 5 1 2600 CG Copyright 1985 2681 Microsoft Corp C2 Documents and Settings Uscer ipconfig Mindows IF Configuration Ethernet adapter Local Area Connection E T ET ii Ba be Be ri Connection epecifie DHE Suffix P Addwess a 2 2 we et Subnet Mask 2 2 w Default Gateway i FE HU owe F GA GA si khi W a ji a a ors CP ors oh C Documents and Settings Wser _ Windows 7 1 Click Start tyoe Cmd in the Search prog
15. Text Hardware E L CDs amp DVDs Displays Energy Keyboard Mouse T Saver Internet amp Wireless N ee 0 MobileMe Network Bluetooth Sharing 3 Select the AirPort option on the left Ethernet e Not Connected A FireWire GO Not Connected _ AirPort On 4 Ensure AirPort is turned on and select your Network Name Status On Turn AirPort Off AirPort is turned on but is not connected to a network Network Name No network selected owner a 5 Enter your Password for the Wireless Network The network NWTWIFI requires a WPA gt password o C Show password vi Remember this network 6 See the status as Connected Status Connected Turn AirPort Off AirPort is connected to NWTWIFI and has the IP address 192 168 0 24 Nework Name NWIWEL BY 1 6 Control Panel Overview For Wireless Gateway Users ONLY The ClearAccess Control Panel is a browser based application that helps you manage protect and share your home network It enables you to easily modify basic home network configuration such as wireless and port forwarding and provides a way to setup enhanced services such as time blocking and content filtering The Control Panel provides remote access to the home network providing a one click process to access any P enabled device in the home To access the Control Panel open your favourite web browser and go to ttps northwestel clearaccess com acs porta
16. Tools menu and then click Accounts Select Account Type What type of account would you like to acd wal E econ E Neasgroup Account Fp Directory Service 3 Click Add 4 Select Email Account and click Next 5 Enter your name as you would like it to appear in the From field of outgoing messages Jane Doe and click Next 6 Enter your full address jane doe northwestel net 7 Fill in all necessary fields to include the following information e ncoming mail server type POP3 e ncoming mail POP3 server pop3 northwestel net or pop3 theedge ca e Outgoing e mail server SMTP name smtp northwestel net or smtp theedge ca Set up e mail servers Incoming e mail server type Incoming mae POPS or IMAP server pops northyrestel net Outgoing e mail server SMTP narre Smt northwestel net Quigeing server requares authentication 14 8 Click Next and enter your full Northwestel address and password 3 From the Add New Account window click on Manually configure settings or additional server types and click Next Asta Armini Setup Deternet Mail Logon Connect to other server typen Tipe tha kic Cean mea ted e cae DAE arse pacer ha peer pee 0 Emal cogent E rrini sine jm jes doe nprthwerie net ur hiara FETAI n Te Dipped Abt pis E J Pir Pree rors a alles WEorvicad ce Type the peroword your Internet service provider has gi 9 Click Next and click Finis
17. alled on the user s personal computer Two Way Splitter a small device used to split a telephone jack into two useable channels Webmail an email client accessed via your web browser Webmail offers the ability to send and receive email wherever there is a web browser Web Browser is a software application for retrieving presenting and navigating information resources on the World Wide Web 34 7 Appendix Northwestel s DSL Internet Terms of Service document IN Northwestel Bringing us together Appendix NORTHWESTEL HIGH SPEED TERMS OF SERVICE TABLE OF CONTENTS BN E cee see asa tec e aceasta T 31 ETA MENT ee E EEEn 31 Se NN casera cea cece T EA 31 4 TRAFFIC MANAGEMENT tee aL 32 Se TR E 32 O NORTHWESTEL PROPERTY caer luetcnehtyennd edna dudeiupiuniduerionavaidedeiuidunuenienvaldugemelendens a2 7 CUSTOMER SOFTWARE AND HARDWARE 0 c ccc eesti tie ttetietetieteeetetaeeas 32 0 CONTENT 201 ne aa ene er ee ee eee eee 32 9 USE OF THE NORTHWESTEL S HIGH SPEED SERVICE ee ceeeetteeeetetteeeeeteteees 30 10 NO WARRANTY LIMITATION OF LIABILITY sececcrcccsesezesczecsasececvsesenesszecssecemasenmannenane 33 1T AOME NETWOR NING ae ee rrp re pe Perera er Pe rere etre ree rerererer ferret re 33 Te caesar cet E ect ee cater eracec esata a eeeceee neeeeces 34 13 COMPLIANCE MEASURES lannen 34 ee E a 34 15 SERVICE CHANGES epee eee ee eee eee ee 34 1E GENERA Eee ee ee eee ee eee ee ee 34 This Agreement
18. and fix problems _ Network and Internet View network status and tasks S Choose homegroup and sharing options Adjust screen resolution Hardware and Sound Clock Language and Region View devices and printers Change keyboards or other input methods Connect to a projector Adjust commonly used mobility settings Ease of Access Programs Uninstall a program 23 My Recent Documents gt 5 My Pictures 3 My music QB my Computer E My Network Places E control Pane O pei correct to 1S Printers and Faxes Hep and Support j sem E Run hd Search Control Panel Set up parental controls for any user Change the theme a Appearance and Personalization Change desktop background Change display language Let Windows suggest settings Optimize visual display 3 Select Connect to a Network Control Panel Home System and Security Hardware and Sound 5 Search Control Pane Network and Sharing Center View network status and tasks Connect to a network View network computers and devices Add a wireless device to the network HomeGroup Choose homegroup and sharing options Internet Options Change your homepage Manage browser add ons Delete browsing history and cookies 5 Enter Security Key and press OK Type the network security key Security key Hide characters button on the router la You can also connect by pushing the OL Select a loca
19. and get additional support Before you start please ensure your computer is connected directly to the modem by removing any additional devices such as a router switch or hub Note Northwestel does not support customer owned routers If your Internet works when your computer is directly plugged into the modem the issue is most likely related to your _ You should refer to your router vendor documentation when troubleshooting router ased ISSUES 4 1 Restoring Your Internet Connection This section outlines basic steps for troubleshooting when you cannot connect to the Internet Please refer to the chart in Section 1 to identify the function of your modem s lights STEP 1 Check that your modem is connected e Make sure the power adapter is securely connected to both the modem and the electrical wall outlet Ensure that the outlet is live and not switch controlled e Make sure that the Power DSL and Ethernet lights are solid green on the front panel of your modem STEP 2 Check your cable connections e Ensure that all cables are securely in place on your modem PC and telephone jack STEP 3 Restart your modem e Sometimes your modem s power needs to be recycled Follow the steps below e urn off your computer and unplug your router if you are using one Unplug the modem power supply from the electrical outlet and wait at least 5 minutes before you plug it back in This will refresh your modem s Internet connection e Wait 30 s
20. d and or may remove the material from its servers Customers involved or affected will be notified of this proceeding Northwestel reserves the right to release customer information to comply with an investigation into any activity which may violate these terms and may report such activities to the appropriate authorities 13 4 Northwestel reserves the right to prohibit remove restrict and or block access to any content or Internet capability including any World Wide Web pages Usenet newsgroup and or IRC channel at any time for any reason including those which contain 13 4 1 hyperlinks to material Northwestel deems inappropriate 13 4 2 material which promotes or induces illegal activity and 13 4 3 material that violates copyright laws or whose ownership is questionable 14 TERMINATION 14 1 You may stop using High Speed at any time and terminate your account by calling 1 888 423 2333 14 2 Northwestel may suspend or restrict your account and or terminate this Agreement at any time if 14 2 1 the operations or efficiency of Northwestel s High Speed service is impaired by the use from your account 14 2 2 any billed amount is past due from you to Northwestel or 14 2 3 there has been or is any breach of any term or condition of this Agreement 14 3 You are responsible to pay all fees up to the date of termination 14 4 Immediately upon notice of termination you agree to return all equipment provided to you by Northweste
21. e only this server Wl Use Authentication Uhar Mame jeer dongtherdpr ce Password Stebheeee 21 10 Verify your settings in the Account Summary Check Take account online Account Summary Account Description Northwestel account Full Name l ne Doe Email Address jane dore theedge ca User Name jane doeg theedge ca Incoming Mail Server pop3 theedge ca SSL off Outgoing Mail Server smtp theedgeca 55L Off Mi Take account online Conk 11 Click Create to complete the process Repeat steps for each additional email account 2 2 8 Unsupported Email Clients Northwestel does not support email with the following email clients e Thunderbird e The Bat e Eudora e IncrediMail You may be able to get them to work using our mail server settings but if you have difficulties with them we suggest you contact your email software s customer support 22 3 Internet Security IN Northwestel Bringing us together 3 Internet Security When accessing the Internet no computer is protected against security threats unless proactive steps are taken A computer that is not adequately protected with security software and security patches for its operating system and applications alike will be exposed to many dangers that could include viruses Trojan horses worms spyware hacker attacks spam inappropriate content and much more Typical consequences of such threats range from loss of file
22. econds for the modem to synchronize with your Northwestel High Speed service e Check the status of the modem lights according to the chart in Section 1 The Power DSL and Ethernet lights should be solid green If the DSL light is not solid please call the Northwestel Customer Care Centre e Power up your computer and reconnect your systems e f the lights are lit correctly go to Atto www nwtel ca to test your Internet connection If there is still no connection bypass router if applicable and plug your computer directly into your modem Turn off the power to your modem and computer wait a few minutes and then power up your modem and wait for a solid online light e Now restart your computer STEP 4 Call Northwestel technical support If these steps have not resolved your problem please contact our local Customer Care Centre at 1 888 423 2333 and have the following information ready e Username your northwestel net or theedge ca email address e DSL Service Telephone number phone number that DSL modem is connected to e Telephone number 4 2 Other Causes of a Lost Connection If you have recently installed or upgraded a firewall or anti virus software on your computer you may encounter connectivity problems Try disabling the software and see if your connection returns If the software is at fault please consult the vendor You may also have connectivity issues if you have installed a new driver on your router or on you
23. eedge ca server settings If your email is user northwestel net then please use the northwestel net server settings Find your email program below and follow the instructions to configure your client 4 Enter your name as you would like it to appear in the From field of outgoing messages Jane Doe and click Next 5 Enter your full address jane doe northwestel net and password 6 Click the box next to Manually configure server settings 13 7 Click the Next button to continue Fill in all necessary fields to include the following information e Incoming mail server type POPS e ncoming mail POP3 server pop3 northwestel net or pop3 theedge ca e Outgoing e mail server SMTP name smtp northwestel net or smtp theedge ca Configure server settings E you dant bma pour empi pereer cetting conbert pou GP or network siminiirsi g ore tirar marmaion CAA Derver niormatan Garrit Bape Server address Part POR smtpnorthwestel net 25 E Requirnti a Heure connection L goles Port Requires authentication a pops nertheerifel vet it an e T Aathentanrie UEN Gear tent Legon wer name jaret don northwestel ast Your email account was added Ti jane doe theedge ca was added Add ancther mmal acccurd 9 Click Finish Repeat steps for each additional email account 2 2 2 Windows Mail 1 To open Windows Mail click the Start button click All Programs and then click Windows Mail 2 Click the
24. egory 3 Select Network Connections E Network and Internet Connections Network Tasks Refresh network list Set up a wireless network For a home or small office Related Tasks UD Learn about wireless networking fe Change the order of preferred networks Change advanced settings Pick a task Set up or change your Internet connection gt Create a connection to the network at your workplace gt Set up a wireless network for a home or small office gt Change Windows Firewall settings or pick a Control Panel icon te Internet Options e Network Connections Wireless Network Windows Firewall Setup Wizard 6 Enter Network Key Wireless Network Connection 7 Complete Wireless Network Connection 4 Network Tasks Refresh network list 2 Set up 4 wireless network For a home or small office Related Tasks Ui Learn about wireless networking ste Change the order of preferred networks Change advanced P an Windows 7 1 Open Control Panel Internet Mozilla Firefox E mail Novell Groupwise xz Microsoft Office Excel 2007 ey Notepad 2 Microsoft Office Word 2007 es Command Prompt Gx Microsoft Office Access 2007 All Programs gt Add a device Adjust your computer s settings View by Category System and Security User Accounts and Family Safety Review your computer s status my Add or remove user accounts Back up your computer Find
25. en you phone in What security measures are in place to protect your customers Northwestel has security measures in place that protect all of our hardware and operating software However security on individual computers is the responsibility of the user We recommend installing a port blocker or firewall 30 5 support Resources N NorthwesTel inging us together 5 Northwestel Support Resources Northwestel Support Resources Customer Care Centre Access your northwestel net email Access your theedge ca email Check your High Speed Internet usage Visit Northwestel Help and Support View your bill online Access your SR50N Wireless Gateway Control Panel 1 888 423 2333 webmail northwestel net webmail theedge ca www nwtel ca usage support nwtel ca https northwestel e billonline com SignOnCtir https northwestel clearaccess com acs portal contro panel 5 1 References General Internet Websites Windows Explorer Browser and Internet Macintosh Safari Browser and Internet Firefox Browser and Thunderbird email Tools for testing the speed of your Internet connection Security Internet Websites Northwestel PC Protection Plus Black Ice firewall software site Zone Alarm firewall software site Firewall hardware and software site Anti Virus and Internet security site Note Northwestel is not affiliated with any of the companies on the websites listed above and does not endorse
26. h er ee ene Repeat steps for each additional email account i 2 2 3 Outlook 2010 1 Tolaunch Outlook 2010 click the Start button o click All Programs 4 From the Add New Account window click on Internet E mail and click Next click Microsoft Office and then click Microsoft Outlook 2010 2 select File and under Info click Add Account B47 le Chtiock Today Mirash Quiioa Internet l mmi te dans 5 Tn Conmesct to POP or HAF penas bO gend ard receiver eral messua O Hirot Doliky or compabibbe rere BG Seve kHHhaeri Bia det cenit Be alalt Ahil a ada decat To abie dhina ted OO Teni Hiexeagineg SHS E oo Crm amb et terece Other ints himi Conrat Sg a pever hrpe shown blgan Fram Beheaded AANA fier ted ere aed e cel rd deed eee eel Aset Help faiai a Open ie 7 Bilaragpr Ther Hiie di yes rrendan Erg errata Phe ed Brrr ard Eshan 5 From the Add New Account window fill in the following fields accordingly 2 2 4 Outlook 2007 1 To launch Outlook 2007 click the Start button o click All Programs click Under User information Microsoft Office and then click Microsoft Outlook 2007 T Malte Neneh YOU SenC all eiiell VOU MaMie te Hee 2 Click the Tools menu and select Account Settings to identify you as the sender e Email Address Enter your Northwestel address e g john doe northwestel net or john doe theedge ca Under Server Information e Account type Select POP3 from the drop down menu e ncoming mail
27. igh Speed service equipment and facilities 3 3 You are not permitted to operate any servers including email web news or other similar servers through consumer grade High Speed Email and web servers can be operated on Small to Medium Business SMB and Enterprise level internet connections provided by Northwestel 3 4 Northwestel s High Speed cannot guarantee that all current or future Internet applications can or will be supported 3 5 To prevent denial of service attacks the spread Trojan viruses and other malicious activity TCP IP flow controls are active on Northwestel s High Speed The flow limits are the following 3 5 1 Consumer grade service is 500 in both the downstream and upstream 3 5 2 SMB grade service is between 1000 and 2000 depending on the service tier selected in both the downstream and upstream 36 4 TRAFFIC MANAGEMENT Economic 4 1 Northwestel s primary internet traffic management policy is based on economics All customers are provisioned with a base usage allowance listed in gigabytes GB The allowance will vary by service tier with higher speed packages having higher usage allowances For any data uploaded or downloaded beyond the allotment a unit rate per gigabyte GB of 7 50 will be applied Northwestel adopts the International System of Units SI standards when measuring data at the byte level Any overage charges will be applied in the following month As an example July s overage charge would a
28. il write or fax us with the original e mail name and the new name you want It will take approximately 48 hours for this new name to be set up e Email carecentre nwtel ca e fax 867 668 8110 e phone 1 888 423 2333 How do change my email password It s easy to change your email password Once you have logged into your webmail account click on the Options tab then the Global tab and then select Change Password You can change your password as many times as you like If you forget your password call the Northwestel Customer Care Centre at 1 888 423 2333 and we will change your password for you What do do if my email is not working There are a number of small steps you can try before you call us e Check your spelling carefully e Type everything in lowercase e Ensure that your mail servers are set up correctly in your settings a your incoming mail should be either pop3 northwestel net or pop3 theedge ca b your outgoing mail should be smtp northwestel net or smtp theedge ca e Make sure that your incoming mail server is set to port 110 and your outgoing mail server is set to port 25 29 Who should contact when have a problem or question For Internet questions or help please call the Northwestel Customer Care Centre at 1 888 423 2333 In order for Northwestel to be most effective in troubleshooting your issue please ensure you are in front of your computer and have your account number and phone number available wh
29. inimum hardware and software requirements from time to time Northwestel s current minimum hardware and software requirements are available at nwte ca or by calling 1 888 423 2333 Minimum system requirements may change without notice 7 2 You acknowledge and agree that you are responsible for the installation operation and maintenance of any and all software and or hardware required to connect to Northwestel s High Speed service 7 3 You agree to provide Northwestel or its designate with access to any such software and or hardware as reasonably required 7 4 Northwestel is not responsible for any damage to or loss of data or software from your computer while installing or maintaining High Speed service 7 5 Northwestel s High Speed must be connected to a suitable Ethernet Network Interface Card NIC at your premises If you are providing the NIC it must be installed as appropriate prior to installation of High Speed 7 6 Northwestel will provide support only for Northwestel High Speed components Northwestel will not provide support to components of your computer or network including hardware software or configuration settings beyond what is required for initial setup 8 CONTENT WARNING 8 1 You agree that you are aware that Northwestel s High Speed allows access to content that is for mature audiences only and which you may find offensive You acknowledge that it is your responsibility to limit access to this content if you cho
30. l control panel You will be prompted to enter the username and password you selected when you ordered the wireless gateway service The Northwestel DSL User Guide and Northwestel Control Panel Guide are found at hito nwtel ca smarterwifi 11 2 Configuring Your Email IN Northwestel Bringing us together 2 2 1 Windows Live Mail 2 Configuring Your Email 1 To open Windows Live Mail click the Start button click All Programs Before you configure or attempt to access your email please ensure you are connected and then click Windows Live Mail to the Internet You can access your northwesiel net email in two ways 2 Click the Tools menu and then click Accounts 2 1 Webmail 3 Click Add Go to Attps vebmail northwestel net or httos Avebmail theedge ca e Enter your user ID email address and password as provided by Northwestel at time of order OR Add your email accounts 2 2 Desktop Email Application Mma You will need the following information for any email client program frail address eee ee ere you are configuring ea riial imd piany others e Your email address e Your email password _ Remember this parras Display namei fee yeu pel eda e The incoming mail server name pop3 northwestel net or pop3 theedge ca laneDee o e he outgoing mail server name smtp northwestel net or smtp theedge ca Marialy configure server settings Note If your email address is user theedge ca please use th
31. l to a Northwestel approved payment agent within five days If you do not return the equipment or it is returned damaged or unusable you agree to pay replacement or repair costs plus applicable taxes and to have your account adjusted accordingly 14 5 Your account will be terminated and closed only after all Northwestel owned equipment has been returned and your account has been adjusted accordingly 15 SERVICE CHANGES 15 1 Northwestel reserves the right to change your northwestel net email ID or make other changes to this Agreement or any aspect of High Speed as service network or policy issues require Northwestel will exercise commercially reasonable efforts to inform you prior to making any changes 15 2 Northwestel may discontinue any or all classes of service at its discretion Should Northwestel exercise this right you will receive a pro rated refund 16 GENERAL 16 1 The failure of Northwestel to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement In the event that any portion of this Agreement is held to be invalid or unenforceable the invalid or unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties and the remainder of this Agreement sha
32. ll remain in full force and effect 16 2 This Agreement shall be governed by and construed in accordance with the laws of the Yukon Territory 16 3 Any actions against Northwestel in connection with High Speed service must be commenced within one year after the claim or cause of action arose or it shall be barred 16 4 Northwestel may assign its rights and obligations under this Agreement without your prior written consent You may not assign this Agreement 16 5 For the purpose of submitting inquiries or notices regarding this agreement you agree to contact us by written notice to Internet Manager Northwestel Inc PO Box 2727 Whitehorse YT Y1A 4Y4 39
33. n Please see the information in Section 1 How much usage is allowed each month You can use between 2 GB to 75 GB each month depending on your Internet package What am charged if go over my limit Northwestel charges 7 50 for each additional GB that you use during the monthly billing period This amount is billed in one cent increments Why does Northwestel have limits on Internet usage The usage limits ensure network reliability and ensures all High Speed Internet users enjoy a fast and reliable Internet experience The limits impact only a very small number of customers Does Northwestel watch what do on the Internet Northwestel only tracks how much you use the Internet Our measurement tools do not track what you do with your Internet service What is Internet usage Internet usage is the amount of data your computer sends and receives from the Internet You send or upload data to the Internet when you email and share files or photos You receive or download data when you receive email visit websites or purchase music files from the Internet How do know if am close to my usage limit You can check your usage at any time at www nwtel ca usage Enter your 12 digit MAC address found on the bottom of your modem Select the month you want to track Select gigs in the Data Format section This tool is updated daily every 2 hours throughout the month Use it regularly to help avoid additional charges for going over your
34. nter your full email address username northwestel net or username theedge ca in the Email Address field e Select POP3 e Enter pop3 northwestel net or pop3 theedge ca in the Incoming mail server field Enter smtp northwestel net or smtp theedge ca in the Outgoing mail server field e Enter your username username northwestel net or username theedge ca in the Account name field e Enter your email password in the Password field 8 Click the Test Account Settings button and you should see all items with green check marks Establish network connection vd Find outgoing mail server SMTP J Find incoming mail server POP3 vi Log onto incoming mail server PO SA Send test e mail message 9 Click the Close button to close the test window Click Next to save your settings 17 3 Click Add a new e mail account and then click Next Via han p erceed alte a equa eg pee Lanre P cioehe het eathaed choke Fre yew or change existing mall eccounts Cirectory iadd a nes greciory or add ems brok Carer oF charge ean deenaa or aiia boai 4 Select POPS and click Next 10 You have finished the setup of your email account Click Finish to close the setup wizard e Repeat steps for each additional email account ie ae en ne te ae ee 2 2 5 Outlook 2003 o Get water ere tyre 1 To launch Outlook 2003 click the Start button click All Programs Games tan IMAP e ma server to dowrived e mal and synchronize maior
35. ose to do so by undertaking appropriate screening and security measures 3 9 USE OF THE NORTHWESTEL S HIGH SPEED SERVICE 9 1 You agree to pay a monthly service fee according to Northwestel s pricing schedule and all applicable federal territorial and local taxes upon your receipt of a bill from Northwestel The monthly service fee allows for a limited amount of data transfer and additional usage charges may be applied depending on the type of service you select Northwestel s current pricing schedule is available at nwte ca or by calling 1 888 423 2333 9 2 High Speed service may be used only for lawful purposes You agree not to 9 2 1 use the service for commercial purposes including but not limited to web hosting commercial email hosting commercial FTP sites or advertising unless specifically authorized by Northwestel Northwestel has the right to limit peer to peer applications on our network 9 2 2 transmit or link to any communication where the meaning of the message or its transmission or distribution would violate any applicable law or regulations including those which deal with obscene communications or its transmission is for the purpose of making an annoying or offensive communication to any other person 9 2 3 engage in an unsolicited mass distribution of any message 9 2 4 upload publish deface modify or distribute any information software or material which is protected by copyright or other legal protec
36. otwithstanding the limitations of liability in this Agreement in the event that Northwestel is found liable in a court of law for any action or lack of action related to any use of High Speed from your account you agree that our liability is limited to a maximum of 100 10 5 Should your computer hardware be damaged through Northwestel s error or negligence we agree to pay for repair or replacement of damaged components up to a maximum of 2000 00 provided the damage is reported to us in writing within three 3 days of the date of damage We will not be liable for any damage to or loss or destruction of any software files or data 11 HOME NETWORKING 11 1 Home Networking You acknowledge and understand that when using home networking there are certain inherent risks for example other users may gain access to your system or your Services and accounts Northwestel shall not be liable for any claims or damages relating to home networking even if the home networking application or service is provided installed maintained or supported by Northwestel Making your wireless network secure is necessary otherwise it is open Because there is no need 38 to be physically plugged in to your modem your close neighbours or anyone nearby using a laptop may be able to access your open wireless network connection from outside your home If other people use your Internet connection it will also increase your Internet usage which might
37. our computer or router if applicable 2 Connect the DSL cable to the DSL port on the back of your modem and the other end into the telephone jack Note Do NOT install a micro filter on this telephone jack 3 Plug the power cord into the 12VDC connector on the modem and then the electrical outlet This will turn the modem on You do not need to unplug it when not in use 4 After a few minutes you will see three solid green lights on the front of the modem Your connection is now active 5 Now you can turn your computer on If you need to connect another device to the same telephone jack follow this procedure 1 Turn off your computer other device and modem 2 Disconnect the DSL cable from the telephone jack 3 Connect the DSL cable into a port on the two way splitter 4 Insert a micro filter into the second port on the two way splitter two way splitter 5 Connect the other device into the micro filter on the two way splitter 6 Plug the two way splitter into the telephone jack 7 Turn on the power to your computer other device and hub 8 After a few minutes three solid green lights will appear on the front of the modem Power Ethernet and DSL Your connection is now active 1 3 Micro Filters since your DSL High Speed Internet Service uses your telephone line to connect to the Internet all other devices such as a telephone or a fax machine must be set up to share this line before installing DS
38. ppear on the August statement Technical 4 2 Should the internet transport network reach a certain utilization rate and subsequently create congestion resulting in packets being dropped then a technical management policy will take effect This policy will ensure equal access to internet users and prevent certain applications from consuming all available bandwidth Peer to Peer P2P traffic will be limited to 5 of your connection should the network reach congestion 4 3 Northwestel does not utilize any sort of ITMP on its enterprise and wholesale grade internet services 4 4 Customers that require assistance managing bandwidth restricting certain applications or shaping network traffic should speak with their Sales representative 5 SERVICE INSTALLATION 5 1 The standard installation of Northwestel s High Speed includes 5 1 1 a High Speed connection to one jack and one computer 5 2 Additional charges may apply when it is necessary for Northwestel to install special equipment or to incur an unusual expense to establish High Speed service 5 3 If reinstallation of hardware or software is required at your location it will be provided to you for a charge no greater than the normal installation charge Only the standard installation service will be provided except for software upgrades deemed necessary by Northwestel 5 4 All site visits will be assessed a minimum charge as it relates to moves changes rearrangements or re installa
39. r computer Try uninstalling and reinstalling the driver to see if your connection can be reestablished 4 3 Troubleshooting a Slow Internet Connection There are many things that can cause your Internet connection to slow down Your first check should be to make sure any cabled connections are secure and that nothing has been changed in your setup If you are running a speed test on any external website please ensure your computer is directly connected to your modem and shut down any programs running on your computer other than your browser before launching the test sluggish performance can also be caused by large file downloads either on your own computer or another computer connected to your home network typically using P2P applications such as BitTorrent uTorrent etc Check the running applications on your computer to see if this may be the cause of slow Internet connectivity One of the most common problems is spyware and or adware running in the background You should have anti virus software installed on your machine especially 26 if you or others in your household download files and programs Spyware and virus programs work in the background while your computer is running and they can slow your Internet connection along with your computer s overall performance Northwestel offers two free computer scanning tools to help you identify the health of your PC These tools are the Northwestel PC Health Check and Online Scanner They are
40. rams and files window and then hit ENTER 2 Type ipconfig and hit ENTER to display your IP configuration 3 You should see ga Co Windows ystema 2 omd exe Ethernet adapter Local Arta Connection Connection specific DRS Suffix aorthweste net I Pu Addres a a a a a a i a i a E a E Th 7 45 wal Subnet Mack sa sa aa aa f 255 255 255 868 Default Gateway a a n 2 ee ee ee funnel adapter Teredo Tunneling Pseudo Interface Media State s s ss s s Media disconnected Connection specific DMS Suffix lunn adapter 6704 Adapter Connection specific DAG Suffix morthwestelnet TPubh Address IRRE i 200l 489 i eT dade Default Gateway a a 2 n enman l Tunnel adapter isatap northwuestel net Media State Hedia disconnected Connection specific DAG Suffix northwestel net be Wisersservicodesk Apple Macintosh 1 Click the Apple logo on the top left of the screen 2 select System Preferences d Finder File Edit View Go About This Mac Software Update Mac OS X Software System Preferences FireWire e minig AirPort 5 Select TCP IP on the Network screen 6 View your computer s IP address on the subsequent screen displayed on your Mac aan birtak ETE ao o Location Automatic Show Built in Ethermet a GRCRAPS Pepot AppleTalk __ Proxies _ Ethernet Configure d Wing DHCP H IP Address 192 168 1 103 Renew DHCP
41. result in additional charges on your bill Encryption which transforms information into unreadable text can be used to scramble data on your wireless network so only computers that have what s called an encryption key can read your communications Northwestel recommends customers to use common standards of encryption WEP Wired Equivalent Privacy encryption 64 bit and 128 bit or WPA Wi Fi Protected Access a more secure encryption standard It is recommended that you change your encryption key regularly If someone manages to learn your key they will be locked out again when you change tt 12 INDEMNITY 12 1 You agree to indemnify and hold harmless Northwestel its parent corporation affiliate corporations all of its officers directors agents employees and shareholders from all claims and expenses including legal fees which result from the use by anyone of your High Speed account without limitation 13 COMPLIANCE MEASURES 13 1 Northwestel reserves the right without obligation to monitor any and all communications and activity through or with High Speed to ensure adherence to the terms and conditions of this Agreement 13 2 You agree that High Speed is not to be considered a secure communications medium and that no expectation of privacy is afforded 13 3 In the event that Northwestel receives a complaint Northwestel will investigate the complaint and in its sole discretion may suspend or terminate the account s involve
42. s and a significantly slowed computer to theft of personal data and viruses that can destroy your computer By following a few steps you can safeguard your computer and its contents 1 Install and regularly update antivirus software 2 Install and utilize a software based personal firewall 3 Ensure you update your operating system with security updates as they are made available 4 Ensure all your applications are updated with security patches as they are made available Northwestel offers PC Protection Plus all in one security package powered by F Secure that safeguards your computer against threats leaving you worry free With F Secure you don t have to worry about viruses spyware spam or other online threats that could jeopardize your computer or browsing experience F Secure is an industry leading and award winning software that will provide you with better protection against viruses With this security system Northwestel can offer its customers a high speed Internet connection that is fast and secure To subscribe to Northwestel PC Protection Plus simply go to www nwtel ca protection plus For more information on security please visit the Northwestel support site at support nwtel ca 24 4 Troubleshooting and FAQ N NorthwesTel inging us together 4 Troubleshooting and FAQ This section provides some basic troubleshooting information and FAQs You can also go to support nwtel ca to browse information
43. server pop3 northwestel net or pop3 theedge ca e Outgoing mail server SMTP smto northwestel net or smtp theedge ca Under Logon Information e User name Enter your Northwestel address again e Password Enter your Northwestel password e Ensure Remember password is checked l 3 Click on the E mail tab and click on the New button a sle Ts an a Totbermrt mal Settings Each of fess seth are required 00 get your emia Bccourl workers Teel Account Se Dlg Ahe fling owt the niomat an Shes eres WE penenang you test your sonuni by diding the bation bites eg etek ea F Ten Account Settee by clickares Gun hiri button OD Hea Chutes Da Fike D Gearing GaSe Das Pike 4 Next select POP3 IMAP or HTTP and click Next O Microso Exchange POPS IMAP or HTTP a Connect to an e mail account at your Internet service provider ISP or your 6 Now click Next and Outlook will test your settings and send a test email to your new account inbox Click close 7 Press Next and then Finish Repeat steps for each additional email account 16 5 On the Auto Account Setup window check the Manually configure server settings or additional server types and click Next 6 Select Internet E mail option and click Next nternet E mail Connect bo your POP IMAP or HTTP server bo send and receive e mail messages 7 Fill in the following fields e Enter Your Name as you want it to appear e g Jane Doe e E
44. tablished or receiving data Switch Turn power on or off to the gateway LAN 1 4 No LAN link Data transfer on LAN port AD ae and active Power Provides power to the gateway Data transfer currently occurring over the WiFi interface WLAN enabled WLAN WLAN disabled Sagem 4300 Front Panel Sagem 4300 Key No power Ethernet link not Ethernet connected DSL signal not detected No connection to Activity modem Ethernet port detected Flashing It does not flash Ethernet traffic flowing in either direction DSL line is training sending and or receiving data Power is on Ethernet link connected DSL line is trained and ready for traffic Connected to a Computer Router Rear Panel Sagem 4300 Description DSL Connects your modem to your phone line Ethernet Connects to Ethernet equipped devices Power Provides power to the modem 1 2 Connecting the Components You should allow 5 to 30 minutes to power up the first time because the modem must find and lock on the appropriate channels for communications Due to frequent power outages in the region Northwestel suggests using a power bar or UPS when plugging in the modem to prevent or minimize any damage to the unit or disruption in service 1 Turn off your computer and make sure your modem is unplugged Connect one end of the Ethernet cable to the Ethernet port on the rear of your modem Connect the other end to the Ethernet port on y
45. ternet experience for all our High Speed Internet users The vast majority of customers do not exceed their usage limits Usage limits refer to the amount of data you are allowed to send and receive over the Internet and vary according to your High Speed Internet package Visit www nwtel ca usage to find tools that can helo you manage your Internet usage so you can be aware of how much bandwidth you have used and avoid accidental over usage Northwestel strongly recommends that you sign up for a monthly usage notification service at nwtel ca usage and Northwestel will send an email if you reach 50 75 and 95 of your monthly usage You will receive another email if you reach 100 of your monthly usage You will need your PIN and Account Number to sign up These emails are sent within 4 hours of when you reach the above specific of your monthly usage allowance 4 6 FAQ The power light is off on my modem What should do Check that your modem is properly connected to its power adapter and that the power adapter is plugged into a working electrical outlet cannot send or receive data What can do e Check the lights on the front panel of your modem Note the first light that is off and refer to Section 1 in this guide as to where the error occurred e Check each end of your coax cable Hand tighten if required e Ensure the Ethernet cable is connected to both your modem and your computer or router if you are using a modem
46. the high speed service is at the user s own risk We make no warranties or representations of any kind for the services that are being provided Northwestel explicitly disclaims any warranty of merchantability or fitness for any purpose whatsoever 10 2 Network performance and connectivity is not guaranteed Northwestel will use commercially reasonable efforts to ensure that those portions of High Speed over which Northwestel has direct control are functioning properly 10 3 We are not responsible for any loss you suffer or any party claiming through or under you as a result of using High Speed including but not limited to 10 3 1 the performance of the local network or of the Internet 10 3 2 the content or accuracy of any information or data including any software viewed downloaded or transmitted to or from the Internet 10 3 3 loss resulting from the viewing downloading purchasing or by any other means acquiring any material product or service accessible through the Internet even if you were not aware that any such loss would be incurred 10 3 4 loss resulting from delays computer viruses or interruption of service regardless of cause and 10 3 5 any losses or damages including losses or damages to your equipment facilities or software arising from mistakes omissions interruptions delays errors non delivery incorrect delivery viruses or defects in the transmission of information or data on the Internet 10 4 N
47. tion for the NWTWIFI network This computer is connected to a network Windows will automatically apply the correct network settings based on the network s location Home network If all the computers on this network are at your home and you recognize them this is a trusted home network Don t choose this for public places such as coffee shops or airports Work network If all the computers on this network are at your workplace and you recognize them this is a trusted work network Don t choose this for public places such as coffee shops or airports Public network i If you don t recognize all the computers on the network for example you re in a coffee shop or airport or you have mobile broadband this is a public network and is not trusted E Treat all future networks that I connect to as public and don t ask me again Help me choose The network location is now Home Network name NWITWIFI Location type Home On Home networks you can see other computers and devices on the network your computer is discoverable and you can create or join a homegroup View or change settings in Network and Sharing Center View or change HomeGroup settings 10 Apple Macintosh 1 Open System Preferences About This Mac Software Update App Store System Preferences Dock k 2 Select Network under Internet amp Wireless Personal as e Desktop amp Dock Screen Saver Spaces
48. tion without obtaining permission of the copyright owner or rights holder 9 2 5 disrupt or interfere with Northwestel s High Speed service or any service of any other Internet access provider 9 2 6 engage in any activity that could in the opinion of Northwestel significantly compromise or degrade network performance on High Speed or affect the ability of others to use the service including but not limited to dissemination of viruses and other harmful or unsolicited code and generating levels of traffic sufficient to impede the ability of other users to send or retrieve information 9 2 7 engage in any activity that could compromise the security of High Speed or the security of other computers on the Internet and 9 2 8 share resell or provide as part of any commercial transaction High Speed to any third party 9 3 You agree to comply with such policies respecting permitted use of High Speed 9 4 You acknowledge that all other persons using High Speed through your connection must abide by the terms of this agreement and that you have the sole responsibility to ensure that such other users understand and comply with these Terms and Conditions You further acknowledge that you are solely responsible and liable for any breaches of the terms and conditions of this agreement regardless of who was using the computer when the breach occurred 10 NO WARRANTY LIMITATION OF LIABILITY 10 1 You expressly acknowledge and agree that all use of
49. tions of High Speed unless otherwise specified 6 NORTHWESTEL PROPERTY 6 1 The High Speed modem and its associated components are provided for your use as part of Northwestel s High Speed service and remain the property of Northwestel 6 2 A modem replacement charge will be levied for lost or damaged hardware 6 3 IP addresses may be installed in your hardware or software for the duration of your service with High Speed These addresses are NOT portable and remain the property of Northwestel 6 4 Northwestel reserves the right to change IP addressing schemes 6 5 You agree to grant Northwestel and its employees or agents access to Northwestel equipment on your premises at a reasonable and mutually agreeable time in order to install inspect repair remove or relocate your High Speed modem Except in cases where the modem has been damaged by you or you have requested a relocation work performed on the modems will be at Northwestel s expense 6 6 If you relocate the modem within your home or move to another location you agree to notify us of the relocation You may request Northwestel to relocate the modem but acknowledge that there may be a charge for doing so Northwestel s current charges for modem relocation are available at nwte ca or by calling 1 888 423 2333 7 CUSTOMER SOFTWARE AND HARDWARE 7 1 You must supply a computer system suitable for maintaining a connection on Northwestel s High Speed Northwestel will publish m
50. ur account by anyone unless it can be conclusively proven to the satisfaction of Northwestel to have been an unauthorized intrusion This means that you are expected to take reasonable security precautions to protect your computer and control access to it 2 PAYMENT 2 1 You agree to pay a monthly service fee according to Northwestel s pricing schedule and all applicable federal territorial and local taxes upon your receipt of a bill from Northwestel The monthly service fee allows for a limited amount of data transfer and additional usage charges may be applied see paragraphs 8 1 below Northwestel s current pricing schedule is available at nwte ca or by calling 1 888 423 2333 If payment is not received by the end of the current month late payment charges may be charged at Northwestel s then current rate and or your account may be terminated and you will be subject to additional connection charges to reestablish your account 2 2 lermination does not remove your responsibility under this Agreement to pay all charges incurred up to the date of termination 3 SERVICE LIMITATIONS 3 1 Northwestel s High Speed does not guarantee throughput on your individual Internet access line on a local basis or between the user and any server on the Internet 3 2 High Speed service is subject to your equipment satisfying standards of transmission and supporting communications protocols required for access to the Internet through the existing H
51. y access a computer system without the owner s informed consent Malware includes computer viruses worms Trojan horses spyware dishonest adware scareware crimeware most rootkits and other malicious and unwanted software or program Micro Filter a low pass filter installed between devices such as telephones or fax machines and a telephone line to prevent interference between those devices and a DSL service on the same line Modem this is the piece of hardware supplied by Northwestel that connects your home computing equipment to the Internet Network adapter is a computer hardware component that connects a computer to a computer network This card is what your Ethernet cable attaches to in the back of your computer Peer to Peer P2P File Sharing a method of distributing electronically stored information such as computer programs and digital media Peer to Peer P2P Application Software a piece of software used for P2P file sharing e g BitTorrent uTorrent Router this is a piece of hardware that the customer owns that sits between your home computers and the modem which connects to the Internet Northwestel service Spyware Spyware is a type of malware that can be installed on computers and which collects small pieces of information about users without their knowledge The presence of spyware is typically hidden from the user and can be difficult to detect Typically soyware is secretly inst
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