Teleworker User Guide
Contents
1. Teleworker Service The Teleworker Service enables employees to work remotely with full access to voice mail conferencing and other features of the office phone system The service is a secure plug and play solution which turns an IP phone in to a teleworker set When configured for teleworking use the remote IP Phone has the following capabilities e Encryption to provide a secure voice path between the phone and Carleton s phone system across the Internet e Adaptive jitter buffering and other software enhancements to improve voice quality over the Internet e G 729 compression to reduce bandwidth requirements e Same operation as any other phone connected to Carleton s phone network e Operation over any broadband LAN connection that provides connectivity back to Carleton University s Network e Direct access to Carleton s corporate phone system for example extension dialing voice mail and conferencing e Support for Cordless Module and Accessories Remote Location Requirements To support the teleworking service each remote location requires the following components Supplied by Voice Services e IP Phone s model type 5330 5340 e Power Adaptor Supplied by Customer e High speed internet Router that provides NAT and local DHCP This device will allow both your phone and PC to share the single IP Address provided by your Internet Service Provider e Sufficient Internet bandwidth to support any other Internet traffi2. c that uses the same link such as web browsing e Each remote location also requires a high speed Internet connection cable or DSL For the remote site the expectation is that the IP Phone will be connected to a home LAN centered on a home router that is connected to a cable or DSL modem for home Internet access A PC can have a direct connection to the router Or through the LAN port on the back of the phone When a PC is connected through the phone for Internet access it is not provided encryption from the phone The PC would need to use a VPN for a secure connection to Carleton s Network nn i Router Internet Gateway Requirements FURS TOGO Mbps Router Networking Required if multiple devices are present Use of an Existing VPN The Teleworker does not affect any existing VPN client software installed on the remote PC e g IPSEC road warrior connection Connecting Your Computer On the back of the phone there are multiple ports for connecting the various components of your phone 1 Connect your handset into the port showing a picture of a handset 2 The power adapter has two Ethernet ports on one side and a Wall Plug on the opposite side a Insert an ethernet cable into the back of the phone as shown and the other end into the power adapter port that shows a picture of a Phone although the back of the phone shows this icon Mm it is NOT plugged into the corresponding icon on the power adap
3. omatically Example 9 1 801 555 1212 Understanding your Teleworker Phone 5330 Phone NNO230 90 000909509080 Display Ring Message Indicator Volume Display Brightness Speaker Mute Controls Fixed Function Keys Keypad Page Navigation Keys Personal Keys Speaker Handset i Speaker y Mute Ha Cancel 123 Redial Ar Hold rul ich Transfer Conference px Message User Guides amp Video Tutorials can be found at our Voice Services website http www carleton ca ccs all services phone instructional videos user uides 5340 IP Phone O Display dji Speaker Ping Message Indicator y Mute speaker Mute Controls Settings a Fixed Function Keys x Cancel Keypad 23 Redial l 5 Page Navigation Keys Ar Hold y Programmable Feature Keys and re O ooa 0 52 Transfer Conference Speaker bg Message Handset NNOZ31 Troubleshooting Phone Issues Things to try if a phone is having problems Issues e No dial tone crackling on line won t light up not showing display screen won t boot up no network connectivity Try Unplug the phone and plug it back in Are the cables connected to the right ports on the back of the phone Is the cable properly connected to the wall jack Is the curly cord properly connected in handset If a computer is connected to the phone remove computer cable from phone and see if the phone works properly witho
4. ter b From the power adapter plug in an ethernet cable into the port that shows E and the other end into a home Router c Insert the cord plug on the opposite side of the power adapter into a Wall Plug 3 You have the option of plugging your PC Laptop into the back of the phone to provide connectivity for the Phone amp PC Laptop while only utilizing one port of the home router Moving Your Phone If your phone gets disconnected from the network to plug it back in you MUST ensure that the handle remains in the cradle until the phone completes the boot up sequence Once the time and date are showing on the display the phone is back in service W E HA marr Sara Call Handling Although your Teleworker set is located at a remote site it doesn t take on the dialing rules of a home phone Dialing from a teleworker phone is the same as dialing from a phone on Campus Internal Calls to Carleton University contacts are dialed as 4 digit extension numbers External Calls are dialed by adding a 9 at the beginning of the number e Local Calls are based out of Ottawa therefore all local calls in the Ottawa area are free of cost Example 9 613 520 2600 e Long Distance calls are any calls outside Ottawa s local calling area where long distance charges will apply If you have been granted the ability to make long distance calls the charges will appear on your departmental phone bill aut
5. ut it If not try to connect your computer directly into the router to see if you can connect to the internet from your PC e Unplug the power on your high speed router and plug it back in then wait for the phone to reboot and try it again e Try anew ethernet cable the cable that plugs into the router e Was something changed that might have contributed to the issue new PC moved locations etc There are times when the Teleworker Solution is upgraded or a patch has to be applied which may affect the functionality of your phone If your phone display prompts you to enter the Installer Password gt enter password 12345 and follow the prompts If you are not prompted for the Installer password but your phone is in a disabled state unplug the phone and plug it back in with the handle firmly in the cradle
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