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The Beer Store On-line Ordering System User Guide

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1. Pending Order List shows previously started pending orders View Saved Orders View orders that have been saved but not yet submit for delivery _9 The Beer Store On line Ordering System User Guide The Full Product Catalogue Page The Full Product Catalogue will show all of the current product listings that are offered by TBS in your area Please select the products by clicking the empty box a checkmark will appear Once completed click Update Personal Catalogue These products will show every time you log into the On line Ordering System NOTE You can add remove products on the Personal Catalogue as frequently as needed To remove unclick the checkmark and click Update Personal Catalogue On the Full Product Catalogue page the customer can 1 Review product list and check off items so they will show in the Personal Catalogue 2 Click Update Personal Catalogue 1 Example of item selection 2 Add New Items to Personal Catalogue Brewer Package Type Package Size Search Update Personal Catalogue Bottles 24 Pack 5 BIG ROCK TRADITIONAL ALE 3N Blts WHEEL 355 i BLACK ICE 34 3 BLUE 34 aaa o a a a a a FO Add Products to a Pending Order The Personal Catalogue page is the key page for building your on line order The next section describes the Order Process in more detail The Order Process The Pending Order A Pending Order is an order that is being built by the customer and is classified as pending unti
2. 1 029 52 amp Other Deposit 67 20 Total PkNs Delete Order Modify Order Save Order Submit Order i Order Minimums NOTE For 1 delivery a week the minimum of 750 or 2 Kegs or 6 Cylinders must be ordered If these minimums are not met a delivery day fee will be applied For 2 delivery days a week each order needs to meet the minimum of 1500 but must equal 3500 or more between the two orders Example Mondays order cost 1800 00 Thursday s order must be at least 1700 00 equaling 3500 to avoid a secondary day fee Submit Order Click on the Submit Order button to send the finished order to TBS for processing Once this step is done the order is assigned an order number and cannot be altered through the On Line Ordering system If a change is required after the submission of an order please contact 1 888 948 2337 for assistance The Submit Order page appears as follows THIS PAGE IS YOUR ON LINE ORDER CONFIRMATION the button at the bottom of the page allow you to PRINT a copy of the confirmation page A confirmation email will automatically be sent to the email account that was registered Submit Order Customer License Number 40151 Scheduled Delivery Date FRI 30th JULY 2010 e Your email confirmation has been sent Thank you for your order You may print a copy of this order by selecting the Print Order button Deliver To Your Account Address Information Here Order Number 770000
3. 3 Show the details of the saved order _ 2 The Beer Store On line Ordering System User Guide 1 2 3 SAVERORDERS View Saved Order Custonjer License 23374 Preliminary Delivery Date WED 04th AUGUST 2010 Add To Pending Order July 28 Fi Remove Show Details Important Notes 1 Ifthe customer has added a saved order to a pending order and there are duplicate items between the two the quantities are totaled the saved order does not replace the existing quantities entered on the pending order The same thing would apply if they have added a saved order to the pending order twice it would double the quantities 2 An instance of a Saved Order template cannot be modified to change a Saved Order a new Saved Order template must be created Using the Search Filter The Search Filter offers three drop down fields Brewer Package Type and Package Size from which the customer can select values for displaying a subset of the entire product catalogue For example to display only 59litre Kegs currently in the product catalogue 1 Select Brewer 2 Select Bottles Cans Kegs from the Package Type drop down box 3 Select Package Size drop down box 4 Click on the Search button 1 2 3 4 PERSONAL CATALOGUE Personal Catalogue Customer License 7 23371 Preliminary Delivery Date WED 04th AUGUE tems in your Pending Order are highlighted i Add Hew Items to Personal Catalogue Brewer Brick Brewing Co Lfd Package Ty
4. Guide Submit Order Customer License Number 23371 Self Pick up Date THU 29th JULY 2010 Self Pick up Time 11 00 Self Pick up at BRAMPTON DC ORENDA RD e Your email confirmation has been sent Thank you for your order fou may print a copy of this order by selecting the Print Order button Order Number 770000495 PRODUCT PURCHASES 1 253 99 BLUE 58600 1K 55102 1 CANADIAN 58600 1K 651027 Bottle Pkgs Sub Total 488 56 Can Pkgs GST Amount FG 19 42 Keg Pkgs Total for Order 507 98 Other 0 Deposit 100 00 Total Pkgs Print Order Save Order Functionality For convenience the customer may click on the Save Order button after they have entered product quantities on the Product Catalogue and clicked Add to Pending Order The Save Order button appears on both the View Pending Order screen and on the Verify Order screen By saving amp naming the order the customer has the ability to easily recall this order the next time the account Is logged in to place a beer order This will save time in that the customer does not have to re enter quantities for all products they can simply make modifications to the saved order and then verify and submit it To Save an Order 1 Select products from the Product Catalogue and click the add to pending order button 2 Click on the View Pending Order button to display details of the current order 3 On the top of the pa
5. Order Submit Order Error Account is on Hold In most cases this is because there is an outstanding balance on the account Please contact the TBS Order Desk for details you may be advised to make payment at The Beer Store Please retain a copy of your receipt If your payment has been made but your account is still prompting the below error message please contact the TBS Order Desk The Beer Store Home Page YOUR ACCOUNT IS CURRENTLY ON HOLD AND VILL REQUIRE ASSISTANCE FROM THE ACCOUNTS RECEM ABLE DEPARTMENT PLEASE CONTACT ONE OF OUR AR AGENTS AT 1 866 460 2537 BETWEEN THE HOURS OF am 7 pm MONDAY THROUGH FRIDAY 9 am Spm SATURDAY THROUGH SUNDAY THANK YOL oe rae The Beer Store On line Ordering System User Guide Inactive Account Please contact the TBS Order Desk at 1 888 948 2337 for details Contact Us Logout The Beer Store e Sorry your account is inactive to reactivate please contact customer service Web User Name Password Ordered By First Name 18
6. 10 Alternate Date Select Select 20th JULY 2010 23rd JULY 2010 3 Delete the Pending Order 4 Continue Shopping 5 Total Cost before taxes and fees 6 Save Order 7 Verify the Pending Order PRODUCT PURCHASES Total Prbduct Cost without fees or taxes 1035 Delete Current Order Continue Shopping Save Order Verify Order To update the quantity on a Pending Order change the quantity value in the Qty Ordered box and click on the Verify Order button The screen is refreshed and running order value is updated accordingly To remove line items click on the Remove link on that line item Click on the Continue Shopping button to return to the Product Catalogue and add more items to the Pending Order Click on the Delete Order button to delete the current Pending Order A warning message will appear to confirm that this is the action that is intended The Beer Store On line Ordering System User Guide Verify Order The Verify Order process takes the customer s Pending Order and verifies whether or not the product quantities added are available in inventory commits the matching available inventory to the order and reports any items that are either fully or partially out of stock It will also show Sub Total Fuel Surcharge Invoice Total and Deposit On the Verify Order page the customer may Enter a P O number if required Verify Delivery Date Enter Empty Returns Please enter full qua
7. 492 Purchase Order Number 123456 Ho of Cases amp Bottles including ODR 25 Ho of Kegs returns 2 PRODUCT PURCHASES r rra orc 4 4 Cog oc 233 i 3 rs 334 03 BUDYVEISER 341 245 The Beer Store On line Ordering System User Guide PRODUCT PURCHASES BUDWEISER 341 245 554 EXPORT 341 245 611006 PRODUCT RETURNS BUDWEISER 341 245 EXPORT 341 245 611006 Bottle Pkys 25 Sub Total Can Pkgs 0 GST Amount FG Keg Pkgs 0 Fuel Surcharge Fee LIC Other 0 GST Amount Fee Total Pkgs Total for Order 1 037 73 Deposit 67 20 Print Order The order is now complete To end the session click on the LOGOUT button at the top of the Submit Order Page and close the browser window Self Pickup Orders Customers may place Self Pickup Orders at their shipping warehouse via the web The Self Pickup option appears on the first page after log in The customer is required to check the Self Pickup Order check box chose the warehouse to pickup their order click on the Pickup Date button to select a date from the calendar then select the pickup time Once this information is completed please hit Continue Contact Us Logout The Beer Store Note 2 hours is required to prepare your order for a self pick up If you are placing an order for pick up with less than two hours notice please be advised that your order may not be assembled and ready for you when you arrive T oro nto Oo N Preliminary Del
8. The Beer Store On line Ordering System User Guide Accessing the Site Once you have received your User Name and password go to http www bdl ca TBSLogin htm The following screen which is the on line ordering system sign on screen appears when you select the link Enter your assigned username and password along with your first name and click on the LOGIN button PLEASE DO NOT HESITATE TO CALL IF YOU HAVE ANY CONCERNS OR QUESTIONS 1 888 948 2337 PRESS 7 THEN 6 FOR ASSISTANCE The Beer Store NOTE A message may come up regarding an upcoming holiday or event If so please review and click Proceed Click Continue to place a regular delivery order Contact Us Logout The Beer Store T or nto 0 N Preliminary Delivery Date TUE 20th JULY 2010 Note 2 hours is required to prepare your order for a self pick up If you are placing an order for pick up with less than two hours notice please be Gdvised that your order may not be assembled and ready for you when you arrive Self Pickup Order Pickup Location Date Time Continue The Beer Store On line Ordering System User Guide The Product Catalogue Page If this is the first time accessing the web order system the product catalogue will be empty Please select Add New Items to Personal Catalogue this will bring you to the Full Product Catalogue Here you can build a catalogue that will suite your business needs On the Produ
9. ct Catalogue page the customer can 1 View a subset of the product catalogue by using the Search Filter 2 Add New Items to Personal Catalogue 3 Add products to a pending order 4 View Pending Order 1 Product Catalogue Search Filter 2 Add New Items to Personal Catalogue 3 Add Products to a Pending Order 4 View Pending Order PKRSONAL CANLOGUE Peksonal Catalogue Customer cense 40151 Preliminary D amp livery Date THU 22nd JULY 2010 Add New Items to Personal Catalogue Package Type o Package Size o YS Search Add to Pending Order View Pending Order Bottles 24 Pack 151005 BLACK LABEL 341 551006 BLUE 341 573006 BLUE LIGHT 341 698005 BOHEMIAN 341 641005 BRADOR 341 2161055 BRAHMA 355 7888005 BRAVA 341 7892005 BRAVA LIGHT 341 574006 BUD LIGHT 341 2201013 BUD LIGHT LIME 330 553006 BUDWEISER 341 590005 BUSCH LIGHT 341 604005 CANADIAN 67 341 Cans 24 Pack Going forward the Personal Product Catalogue is displayed The catalogue is grouped by package type and size and within each group products are sorted alphabetically across and down two columns PERSONAL CATALOGUE Tab s explained Personal Catalogue Shows products selected from Full Catalogue that are specific to your establishments ordering needs Quick Order Entry Option to enter items by brewery codes Product Returns lf necessary enter items that are overstock or damaged View Pending Order View items ordered and returned on the pending order
10. ge you will see the Save Order button When this button is clicked the following screen appears 444 lt The Beer Store On line Ordering System User Guide VIEW PENDING ORDER View Pending Order Customer License 23371 Preliminary Delivery Date WED 04th AUGUST 2010 PRODUCT PURCHASES BLUE 341 248 551006 36 99 Remove EXPORT 341 24B 611006 36 99 Remove HEINEKEN 330 245 2055013 Remove STELLA ARTOIS 330 245 Remove STELLA ARTOIS 50000 1K 2075068 Remove Remove Total Product Cost without fees or taxes 729 44 Delete Current Order Continue Shopping Verify Order 4 The customer must enter a description of the order you are saving enter a name for the order eg regular weekly order or date etc then click the Continue button Add Saved Order Customer License 23371 Preliminary Delivery Date WED 04th AUGUST 2010 Description july 28l Continue Note The user may save as many order templates as they wish The name description of the Saved Order does not have to be unique each instance is listed with the name and the date on which the Saved Order is created To View a Saved Order A listing of any saved orders you may have on file is available to the user by clicking on the View Saved Orders button The following screen appears VIEW SAVED ORDERS From the View Saved Order screen the user may 1 Add the Saved Order to a Pending Order 2 Remove the Order from the Saved Order list
11. ivery Date TUE 20th JULY 2010 Self Pickup Order Iv Pickup Location BRAMPTON DC ORENDA RD Date Pickup Date 201 00722 Time x Continue The Beer Store On line Ordering System User Guide 1 Verify Pickup Date Time and Warehouse and Order 2 Hit Continue Contact Us Logout The Beer Store Preliminary Delivery Date WED 04th AUGUST 2010 Note 2 hours is required to prepare your order for a self pick up If you are placing an order for pick up with less than two hours notice please be advised that your order may not be assembled and ready for you when you arrive Self Pickup Order Iv Pickup Location BRAMPTON DC ORENDA RD Date Pickup Date 201 00729 Time Z Continue Please follow previous steps to add product to a Pending Order from the Product Catalogue Then View Pending Order PERSONAL CATALOGUE Personal Catalogue Customer License 23374 Self Pick up Date THU 29th JULY 2010 Self Pick up Time 17 00 Self Pick up at BRAMPTON DC OREHDA RD Add Hew Items to Personal Catalogue Brewer v Package Type Package Size o Add to Pending Order View Pending Order Bottles 24 Pack 551006 BLUE 341 611006 EXPORT 341 2055013 HEINEKEN 330 2075013 STELLA ARTOIS 330 Kegs 50 Litre 2075068 STELLA ARTOIS 50000 Kegs 59 Litre 551027 BLUE 58600 651027 CANADIAN 58600 f Add to Pending Order View Pending Order 10 The Beer Store On line Ordering System User
12. l the customer submits the order to TBS To build a pending order the customer places quantity values next to items in the product catalogue and clicks on the Add to Pending Order button that appears in various locations on the screen ltems that have been added to the Pending Order appear in the Product Catalogue highlighted in BLUE to assist the customer in quickly identifying what products have already been added to the order The Beer Store On line Ordering System User Guide To select items to be ordered 1 Type quantity in each item field they would like to order 2 Once items are selected select Add to Pending Order 1 Type Quantity in Box 2 Add to Pending Order PERSONAL CATALOGUE Personal Catalaque Customer License 40151 Preliminary Delivery Date FRI 30th JULY 2010 Add Hew Items to Personal Catalogue Brewer Package Type x Package Size o l Search Add to Pending Order View Pending Order VRAJ wie Bottles 24 Pack 151005 BLACK LABEL 341 551006 BLUE 341 573006 BLUE LIGHT 341 553006 BUDAEISER 341 590005 BUSCH LIGHT 341 678005 CANADIAN LIGHT 341 604005 CANADIAN 67 341 2056013 CORONA 330 611006 EXPORT 341 Quick Order Entry Option to enter items by brewery codes QUICK ORDER ENTRY Quick Order Entry Add to Pending Order NOTE You must click on the Add to Pending Order button to add product to your order If the customer leaves the Product Catalogue page after entering quantity values
13. lied after the order is verified When kegs are returned due to an issue with the product a 75 credit will be applied View Pending Order VIEW PENDING ORDER At any time during the build of an order the customer may proceed to the View Pending Order page to get a quick summary of products added to the order as well as a running total of the dollar value of the order To access this page click on the View Pending Order button that appears on the Product Catalogue page On the View Pending Order page the customer may Update Quantities on items already added to the Pending Order Remove Individual Line Items from the Pending Order Delete the Pending Order Return to the Product Catalogue to Continue Shopping Total Cost before taxes and fees Verify the Pending Order Oo 2 _5 The Beer Store On line Ordering System User Guide 1 Update Quantities 2 Remove Items VIEW PENDING ORDER Customer License 40151 Preliminary Delivery Date FRI 30th JULY 20 Alternate Date Select PRODUCT PURCHASES BUDWEISER 341 245 553006 5 Remove EXPORT 341 246 611006 fis 554 65 Remove PRODUCT RETURNS BUDWEISER 341 245 553006 1 36 99 Remove EXPORT 341 245 611006 1 36 99 Remove Total Product Cost without fees or taxes 1035 72 Delete Current Order Continue Shopping Save Order Verify Order VIEW PENDING ORDER View Pending Order Customer License 40151 Preliminary Delivery Date TUE 20th JULY 20
14. ntity of empty cases of bottles including liquor and wine and kegs Review Red Message notes out of stock items or other errors Delete the Order cancels all work that has been done in creating the order Modify the Order returns the customer to the Product Catalogue for further changes Save Order the customer has the ability to easily recall this order the next time they log on to place a beer order Submit the Order sends the finished order to TBS for processing eee Sk Si 1 P O 2 Delivery Date 3 Empty Returns 4 Inventory Message VIEW PENDING ORDER Verify Order Customer License 40151 Preliminary Delivery Date FR Soin JULY 2010 POR 123458 Empty Returns Woof Cases amp Bottles including ODR 25 g No of Kegs E FRODUCT PURCHASES 15 BUDWEISER 341 24B S53006 15 56455 EXPORT 341 248 61 1006 PROOUCT RETURNS 1 BUDWEISER 341 246 SS 3006 1 36 99 EXPORT 341 246 611006 Bottle Pgs Sub Total 1035 72 Can Pkgs Fuel Surcharge Fee LIC 201 Keg Pkgs Invoice Total 1037 73 Other ne Deposit PGF 20 Total Fkgz Delete Order Modify Order Save Order Submit Order o Equivalent 24 including ODR s ODR Ontario Deposit Return a7 The Beer Store On line Ordering System User Guide 5 Delete Order 6 Modify Order 7 Save Order 8 Submit Order Bottle Pkqs Sub Total 1 027 51 an Pkgs Fue Surcharge Fee LIC 2 01 Keg Pkas Invoide Total
15. pe kes Package Size Search Add to Pending Order View Pending Order iae The Beer Store On line Ordering System User Guide APPENDIX Appendix A Error messages and Troubleshooting Error messages will either appear in RED near the top of the current web page or if they require a user response they will appear as a pop up box in the middle of the screen Most error messages require some sort of action by the user to correct the issue Informational messages appear in red or black type and typically require no action they are there simply to provide the customer with extra information through the order process All messages are worded such that their meaning is clear A list of common error messages and the action required on those messages is listed below Message Action Required e Please enter your first name in the Ordered by field on the Login page you are required to enter your first name in the designated field e Valid User Id and password must be entered the User Id and or password supplied are incorrect e Item XX product description not added must order in a multiple of N The quantity added for Item XX does not match the product s order multiple Change the quantity accordingly To view the product s order multiple you may view product details from the Product Catalogue e Minimum Order Requirement Not Met If you confirm this order a delivery charge of NN will be added to your total in
16. r each license separately and log in to the system to place individual orders for each individual license accounts If you are not sure if this scenario applies to you please contact TBS Customer Service Q What security measures have been built into the system A Only customers with a valid liquor license are allowed to register and use the system All registered users receive a user id and a password to access the system Users are responsible for keeping their system access account information confidential If a customer suspects someone is abusing their account information contact TBS Customer Service immediately The web site also uses SSL Secure Sockets Layer certificate technology to ensure that transmissions across the Internet are encrypted 15 The Beer Store On line Ordering System User Guide Appendix C Additional Scenario s amp Errors Multiple Delivery Days Fees may apply View Pending Order Customer License 40151 Preliminary Delivery Date TUE 03rd AUGUST 2010 Alternate Date Select Select 30th JULY 2010 03rd AUGUST 2010 PRODUCT PURCHASES 06th AUGUST 2010 BLUE 58600 1K 551027 253 99 Remove COORS LIGHT 58600 1K 673027 253 99 Remove Total Product Cost without fees or taxes 507 98 Delete Current Order Continue Shopping Save Order Verify Order VIEW PENDING ORDER Verify Order Customer License 40151 Preliminary Delivery Date FRI 06th AUGUST 2010 P o Empty Re
17. rovide feedback on this new system Q Are there any situations that should not be using On Line Ordering A Do not place an order using the Internet for any of the scenarios below Please contact the Order Desk 1 Off Delivery day or Emergency Orders 2 Late Orders 3 Modifications to Submitted Orders 4 Cancellations of Submitted Orders All orders must be placed on the assigned order day by the designated cut off time in order to ensure regular scheduled delivery Q Is the system available 24 hours a day 7 days a week A The TBS website is available to customer s 24 hours a day 7 days a week however there are times that the On Line Ordering Application is not available System maintenance and update routines that require customers be locked out occur at the following intervals Saturday 6pm Sunday 11am Q What if my computer crashes in the middle of placing an order A If you have added items to a Pending Order and your system crashes the Pending Order is saved and may be retrieved by clicking on the Pending Order List tab on the Product Catalogue page If you have added quantities to Product Catalogue items but have not added them to a Pending Order and your system crashes then the work you have done is lost Q do ordering for multiple premises Can place orders for all of them under a single user account A If you are a customer with multiple locations or licenses within the establishment you must registe
18. turns No of Cases amp Bottles including ODR O amp No of Kegs fo PRODUCT PURCHASES 1 BLUE 58600 1K 551027 1 253 99 COORS LIGHT 58600 1K 673027 Bottle Pkys Sub Total 507 96 Can Pkgs D Local Multiple Delivery Day Fee 28 25 Keg Pkgs Fuel Surcharge Fee LIC 2 01 Other 0 Invoice Total 538 24 Total Pkgs Deposit 100 00 Delete Order Modify Order Save Order Submit Order Multiple Drop Locations Contact Us Logout The Beer Store GUELPH ON Preliminary Delivery Date FRI 30th JULY 2010 Drop Location Select r Select 01 DOVWNSTAIRS MAIN 02 FRONT DOOR BP 464 The Beer Store On line Ordering System User Guide Fees Any fees that are normally applied to accounts will be applied normally when an order is placed online Example Time Restriction Fee and or Specialized Vehicle Fee and or Above Grade Acceptance Area Fee and or Excess Distance Fee VIEW PENDING ORDER Verify Order Customer License 24236 Preliminary Delivery Date FRI 30th JULY 2010 P O Empty Returns No of Cases amp Bottles including ODR 0 o No of Kegs fo PRODUCT PURCHASES 651049 2 2 195 96 BLUE 58600 1K Sub Total Bottle Pkgs I Time Restriction Fee Can Pkgs I Specialized Vehicle Fee Keg Pkgs Above Grade Acceptance Area Fee Other 0 Fuel Surcharge Fee LIC 2 01 Total Pkgs Invoice Total 802 02 Deposit 140 00 Delete Order Modify Order Save
19. voice unless you increase the volume purchased On the Verify Order page the Minimum Requirement is displayed To avoid the service charge increase your volume to meet this requirement e You do not have any pending orders If you click on the Pending Orders List tab and you have no pending orders in the system this error message is displayed e You have not added any products to your order If you try to View a Pending Order when no quantities have been added to a pending order this message Is displayed Go to the Product Catalogue enter quantities next to items and click Add to Pending Order e NN of item XX item description is unavailable at this time and was NOT reserved There is a stock out on the item ordered Select a substitute from the Product Catalogue e Please re verify your order for the allotted time to complete the order has been passed Because verifying your order commits inventory the customer is given 20 minutes to complete the order before the committed inventory is released back to the available inventory pool Click on the Verify Order button to re verify the order Troubleshooting If you encounter any situations that you are unable to resolve please contact TBS Customer Service at 1 888 948 2337 or via e mail at cmf thebeerstore ca 14 The Beer Store On line Ordering System User Guide Appendix B Frequently Asked Questions FAQs Frequently asked questions will be updated as customers p
20. without first clicking this button the quantities you entered are lost In this event however a warning message is provided to the customer This requirement holds true for any area of the Product Catalogue in which the customer is working The Beer Store On line Ordering System User Guide Product Return Page If you need to report a Full Good return or overstock item please select Product Returns On this screen please 1 Indicate the product that will be returned and select the return reason 2 Add to Pending Order once the returns have entered 1 2 PRODUCT RETURNS F Soods Return for TBS Customers Add New items to Personal Catalogue Package Type Nd Package Size nA Search Add to Pending Order View Pending Order VON Bottles 24 Pack 151005 BLACK LABEL 341 Select 551006 BLUE 341 Feet 573006 BLUE LIGHT 341 553006 BUDWEISER 341 h Eaker r 590005 BUSCH LIGHT 341 678005 CANADIAN LIGHT 341 Seet a 604005 CANADIAN 67 341 2056013 CORONA 330 S F 611006 EXPORT 341 NOTE If a case product is selected to be returned you must send the whole case back Example 2 bottles were broken out of a case of 24 bottles that were delivered Please put aside the whole 24 pack and note this return when placing the next online order Otherwise the drivers will not be able to return the product for credit NOTE A restocking fee will be applied to the order if a keg is returned as a Restock item This fee will be app

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