iPad User Guide
Contents
1. To access Customer Documentation go to http bellaliant ca unifiedcommunications and click Support Navigation The Bell Aliant UC iPhone Quick Reference is organized into the following chapters e Calling Features and services Directories and logs e Settings and helo How to install You can simply download Bell Aliant UC client from the App Store by searching the keyword Bell Aliant Unified Communications in the store The app will be installed on your iPhone automatically after you purchase it Note The purchase is Free Once downloaded it will appear as an icon on your IPAD Calling Making a call The Bell Aliant UC dialer makes Voice over IP VoIP calls using the Wi Fi or Mobile Data such as 3G data or LTE networks Step 1 Tap the Mil keypad icon to access the Dialer for manual dialing and enter the number or tap the field above the keypad and enter the SIP user ID in the text Field For example jsmith Step 2 Press the number keys on the keypad or type the SIP user ID in the text Field on top of the keupad for example msmith lips lap the Contacts icon m Phone Ready fe Atan wv Connected Fr amp erudis Directory Dial wisely Calls over Internet on WiFi typically cost less than those over cellular network 4G 3G 2G Making local calls Simply dial 7 digits what s cool is that 9 and or provincial code can be omitted Making LD calls in Canada 9 provindial2. z Bai Ginnie o 28 GLOBAL ADDRESS BOOK The Global Address Book is a corporate directory that includes search capability Once you have located a contact in the Global Address Book you can add them to your Personal Address Book on the client cali IM SMS or email This will allow you to search the corporate directory by entering part of the name Step 1 lap Contacts Step 2 lap Directory T Voice Mail Voice Mail Messages Hew Messages Ho Call Voice Mail Step 3 Enter all or part of the name and wait while the directory loads the contacts that match the search criteria Choose one of the following actions To call the contact Step 1 lap on the contact s softohone ID or number To add the contact as a Friend Step 1 lap Add as Friend Step 2 lap Save To send an instant message Step 1 Tap Send Instant Message 29 Local Call Logs The IPHONE UC client records all incoming outgoing and missed calls Step 1 Tap History Ihe call log displays Choose All Out In or Missed too see a specific call log Step 2 Click a contact to call Phone Ready feet bia 96943000 SETTINGS AND HELP Independent VoIP from IM and Presence Settings Through the Use When Available setting you can control whether UC runs only on Wi Fi connection or over both Wi Fi and the 3G 4G network The Allow VoIP Calls setting modifies the Use When Available behavior when it is ON
3. always be added once the call is transferred When you initiate a three way call on your Bell Aliant UC client the video call becomes an audio only call To place a video call from the Contacts or History tab Step 1 lap a contact s number Step 2 lap Video F Phone Ready MESE o unes Hal card fusil eta hikkii Step 3 When the other party answers the application will send your video To place a video call from the Phone tab Step 4 Make an audio call Step 5 lap More Step 6 lap the Video icon on the toolbar above the active call window e record video To receive a video call When your phone rings for a video call you see the caller s video automatically Step 7 Tap Send to send video mute speaker video send Call Multi Tasking Call multi tasking allows you to access other Bell Aliant UC Client information such as instant message and contact information during a call The control buttons for the active call moves to a bar at the top of the screen allowing you to access contact information view settings history and IMs You can End Call put the call on Hold and Mute from the call control bar To return to the call screen tap call control bar at the top of the screen Phone Ready Bg Ak End Call 96943000 TETN ad single Tap Meet Me Conferencing You can access your own Meet Me conference service with a single tap Note For some deployments Meet Me w
4. under Application Logging Settings Advanced AL Account BN VPN Support 4 Preferences Use VPM H Active OFF Advanced amp ettings pes Application Logging T Verbose Logging Lon EN Send Log Call Statistica gt Step 2 Record the log number and contact your next level of support IF you are unable to login to the Bell Aliant UC application Step 1 Fill in your username and password on the login screen Step 2 Hold down on the Login button for Five seconds Step 3 The Bell Aliant UC application will prompt you about sending a log Step 4 Click Yes to send the log Oe Getting Help lo access Help tap Settings gt Help Scroll through the Table of Contents for Feature configuration and troubleshooting topics Settings Quick Help a Account HowTo yi Preferences y Make Calls Da Advanced Settings Use Presence and Messaging References Settings A ta Z Application Logging Troubleshooting Troubles with Start up Problems with Calla More Contact Support 9 iPad Quick Reference Release 2 0 Document number 630 01527 03 Document version 01 01 Date 2 November 2012 Copyright 2012 GENBAND All rights reserved Use of this documentation and its contents is subject to the terms and conditions of the applicable end user or software license agreement right to use notice and all relevant copyright protections GENBAND the GENBAND corpo
5. 50 PM sehr vichpo camas cei har nudo notis out not su wir e o a Celesto d42 AM e MeetMeCont al z012 G4 24 e 2000 Linda O Brien 2013 04 11 oe em eo o Michae Sullivan 2013 00 26 e Richard al 2002 02 21 e MeetMeConfGal 2013567 oom ate 2012 00 23 ot I Alia m3 i i Delete P Dei Mariela Ho aeocount avaltble Sor IM eo Presence Manually set your presence status or create a custom status that appears to contacts who watch your presence Step 1 lap your current status at the top of the left panel The My Status presence options window opens Prone Ready Note 3G 4G presence notifications appear only when Settings gt Account gt Cellular Data Network gt Use When Available is ON 24 Call Number Displau Blocking Block your calling identification information For outgoing calls This will allow you to make an anonymous call Step 1 lap Wrench at top right corner to access Settings Phone Ready Frej Taner hoy Dee Settings SIP Account Account Merit Mo Conferencing Chair Pin Call Number Display Blocking Enable Call Blocking j OFF Close Settings SIP Account Account Account Status Registered ID IX gt D Advanced Settings Account Hane Bpl Alina Hel gt one trate ex About gt User Das tals Display as Lineman Password ccc Bomain aha nthe Mobile Data Notwork Use When Available oN ME Calling Mode Y
6. BellAliant Unified Communications iPad User Guide Release 20 Document Revision 01 01 bellaliant net unifiedcommunications Bell Aliant Product release 2 0 Copyright 2012 GENBAND All rights reserved Use of this documentation and its contents is subject to the terms and conditions of the applicable end user or software license agreement right to use notice and all relevant copyright protections GENBAND the GENBAND corporate logo and tagline and certain of GENBAND s product and solution names are registered trademarks of GENBAND and its affiliates While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing GENBAND AND OR ITS LICEN SORS PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF GENBAND OR ITS LICENSORS AND MUST NOT BE DISCLOSED OTHER THAN TO EMPLOYEES OF GENBAND OR CUSTOMERS WITH NEED TO KNOW WITHOUT THE PRIOR WRITTEN CONSENT OF GENBAND OR ITS LICENSORS THE INFORMATION MUST NOT BE DISCLOSED TO SUBCONTRACTORS OR REGULATORY AUTHORITIES GENBAND MUST BE NOTIFIED OF ANY REQUEST OR ORDER FOR DISCLOSURE PRIOR TO SUCH DISCLOSURE Contents Introduction Applies to Navigation How to Install Calling Making a Call Making a Call handing off f
7. IF Click to Call is enabled call attempts while in 3G 4G automatically invoke Click to Call through Call Back to save moneu In the Bell Aliant UC application Step 1 Tap Settings then Preferences settings TT Preferences m OQ Advanced Settings gt m ia ng Wi Fi Data Network gt O Help E i DRA 1 About gt Video Calls Enable Video On Send Landscape em Video Quality Putomalic 30 Mobile Data Network OFF Does not allow any UC services to run when in 3G 4G only that is when not in Wi Fi ON Allows UC services IM Presence to run over 3G 4G CELLULAR DATA NETWORK CALLING MODE When you are using the Mobile Cellular Data Network you can choose the calling mode to control how calls are initiated Step 1 Tap Settings gt Account Step 2 Under Cellular Data Network tap Calling Mode Step 3 Select your setting as follows Table 1 Calling Mode options You do not want to place calls using the Mobile Data network and you do not want the UC client to automatically place these calls over the Circuit Switch network VoIP You get good voice qualitu over your Mobile Data Network and uou have a data plan that allows For the additional data usage TROUBLESHOOTING This Feature allows you to send a diagnostic log for operator debugging purposes IF you are able to login to the Bell Aliant UC application Step 1 lap Settings then Advanced Settings then Send Log
8. code digits Making International calls in Canada 9 country code of the contact Making International calls outside Canada 9 country code of the contact Not applicable if dialing by the name or SIP address directly You can browse your contacts and send an IM while on an active call The active call window is always available across the top of the app lap the call bar to open the active call window Note If you have an active Circuit Switch call active originating unanswered or terminating unanswered and receive an incoming call on Bell Aliant UC you will not be alerted and the incoming call will appear in your log as missed Making a Call handing off from WiFi to 3G network During a call when you step out of the WiFi zone the call will be automatically pushed onto your cellular 3G network must have data plans Bell fido Koodo B MTS Northem O rocens Sask Solu Tbo terus D votomos Cha F WIND WiFi Network IPAD UC Client must be opened otherwise user answers over native dialer AS Subscriber leaves WiFi area s he may experience network quality areas Making a Call handing off from WiFi to native dialer WITHOUT cellular data plan when stepping out of the WiFi zone your call will be automatically pushed to a 3G network The call will be have be ended and the connection re established in WiFi area Making a Call switching back to WiFi In order to switch from 3G to W
9. en 3013 01 23 hoa rg everything going Bell Aliant Kim 20301718 PE Arne you on Td Darren Wadden 2012 01 17 when video come on the audio mu P Tap here to begin _ Step 5 lo View a selection of canned message available tap Phone Ready Mrl Lis i E Adam MacNeill Canned messages Ane you there Have ma to call Eds Instant Messages Hines Ginn to eat 7 Adam Macheill MeetMeCont alia 210 012 y Busy 11 EM you later The conference has ended 3000 Linda O Brien 20130 11 o Bert Landry 2013 04 08 4 That whey Dan here doo o Chris Celeste 2013 04 03 y Busy I ll call you later Bere IT IM veu ner Dring IT call yeu later Michael Sullivan 201340228 4 o Pae up Richard O Leary IION y call ma whon fren The conference has ended E 6555 Bell Aliant Te 2013 01 25 4 ami hiri o 3000 Linda O Brien 2030023 Darren Wadden 2013 01 17 4 Ahen video came on tha mde mmi Step 6 Select Canned Message you wish to send and tap Phone Ready e a0 Ajen Machel T9 Aged 013 1021 AM im jT LETTER PENTET TIS 5 Adam Machel sb Pee ay Le nA y MaetMeConf ralia 25008 Hu PIC zx 2d a5 1l g XX Linda O Brien mii Eru y Bert Landry denm 5 9 Thai ws Dani arg bx l g Michael Sullivan gras opti Shki u Richard O Leary wueem and mb own MeetMeConfGalia 0905 j 3000 L
10. iFi you must end your call and re establish the call when in a WiFi area Switching a Call use Call Grabber to move calls to iPad client This Feature allows you to grab an active call from another device Only calls answered or originated by VoIP can be grabbed Step 1 Tap iPad Home button Step 2 lap BA UC Application icon s Step 3 Go to calling interface by tapping Step 4 lap E Step 5 Tap Call Grabber The iPad grabs the call from the desk phone iPhone or PC Phone 1 3 seconds taken to complete grabbing Switching a Call use 60 to move calls to other devices This feature allows you to grab an active call From iPhone to another device Step 1 Dial 60 in the number pad on either your PC Phone or desk phone Login View Tools Help d 60 sona a0 RE Cal Cancel DRILL JE NE Contacts Parronal Contac Pancho rg Sal Loge Bell Aliant J Step 2 he call will be grabbed to that devices from your iPad Step 3 Hang up your iPade and continue the call on either your PC Phone or desk phone which you just transferred your call to Note Only calls answered or originated by VoIP can be grabbed Three Way Calling Swap Calls You can have two active calls at the same time and swap between the calls or conference the calls together Conversely you can split a three way conference into two separate calls When you initiate a three way call on your IPad the video call becomes an audio o
11. ill only log you into the conference server and you must manually enter your pass code and chairperson PIN 10 11 Phone Ready LES m mw LE End Call 9694300 On Call This feature automatically logs you in as chairperson if your Chair Pin is set up in Preferences Once this is set up you do not need to remember the Meet Me phone number and chair pin Step 1 lap Tool wrench in top right corner of application to select settings Step 2 lap Account Step 3 5croll down to the Meet Me Conferencing section and tap Chair Pin Gase Settings SIP Account nomo Account Name Ball Alcan Til Preferences 7 cr D Advanced Settings User Details Help UNES About eee Password Liuius id Domain alant ca Mobile Data Metwork Calling Mode VolP gt Meet Me Conferencing Chair Pin Call Number Display Blocking Enabie Call Blochirsg 7 OFF Step 4 Enter the Chair Pin number and tap Done To use Meet Me Conferencing from phone screen 3i Step 1 Tap Step 2 lap Meet Me he Meet Me conference bridge number is automatically dialed Phone Ready oru Lism C Chris C Chris Celeste e Hugh Adams E Jahn Rocca Cer LL D Kim Ellingw E Calling Number Displau Blocking Sometimes you need to make an anonymous call Block your calling identification information For outgoing calls This service must also be enabled in A2 To set up Step 1 ap Settings Step 2 lap Account S
12. inda O Brien 560 vpn rye oes Darren Wadden carte ere VEE Ce C rp ducis Pedo To Delete an IM Step 1 5elect the IM from the Messaging panel on the left Phone Ready a Tana mi f A ate f y Ehi ris Tripsin p i G Dell Aliant Hugh Adams Re AV S RIT a iu n Del Aliant John Rocca g Bell Aliant Kim Ellingw 3000 Linda O Brien a 2000 Linda O Brien k E m y Fob Shells e Micha Suleman 10 Friend Pad CG Step 2 lap Edit above the list of Instant Messages Phone Ready Iz E Aliant au a 7 Adam MacNeill Lira Edit Instant Messages Adam serie hae Driving n F o Chris Celesto 58 AM y Ig fee meatg giil on C b MeetMeConf alia 2013 04 24 The conierence has ended EUe Darren hr n 37 lorry 2013 1 58 PRI LUNES I Dena fishin Messages LA 2 Mm iT Jason 2013 1 50 Pi sorry had another call comae in R42 AM Joao igi 2014 3 Q 3000 Linda O Brien 2043 04 11 Bert Landry 2513 044 e o ary Den er te Q Michael Sullivan 291340228 Isi nig um 2 Hinweis O Leary nag 2 MootMoConteal get os e gu Di Bren sao Pree heres ed a Darren Wadden Sat lant r Kim x aedi 18 Ha account avadabla for BA Step 4 lap Delete m Phone Ready T Connected e Darren Wadden AUS 17 January 2013 1 41 PM LEE as Dew Instant Massages Ej 17 January 2013 1
13. lect Apply Message Waiting Indication MWI The message waiting indicator gives you a visual cue that you have a voicemail waiting with a voice mail badge above the Phone icon To retrieve a voicemail Step 1 Tap Step 2 lap Voice Mail The phone calls the A2 Voicemail number Instant Messages You can send and receive instant messages IM over 3G 4G WiFi From contacts in your Friends list as well as delete IMs and allow IMs From unknown users Step 1 lap Messaging in the left pane of the window The Instant Messages screen opens To create new IM Step 2 lap the Create IM icon Phone Ready Eri t T MeetMeConf alia TEN gt The conference has ended o 3000 Linda O Brien 2013 04 11 20 Step 4 Enter the IM ext in the text box and tap ea Phone Ready et Abit Connected amp C UB Adam MacNeill pr Tr Contacts a j Pr ne Slory Edit Instant Messages 7 Adam MacNeill MeetMeConf amp alia The conference has ended o 3000 Linda O Brien 2013 01 11 4 2043 04 24 o Bert Landry 2013 04 03 y That why Dan her foo 9 EM Celeste 2013 04 08 5 9 Michael Sullivan 2013 02 28 4 hadding up gt Richard O Leary 2013 02 21 y call me when free lt p MeetMeConf alia 2013 02 15 The conference has ended ED 6555 Bell Aliant Te 2013 01 25 l m hens 3000 Linda O Bri
14. nly call When you hang up the three way conference ends L To add a call lap the Add Call button pi Step 2 Enter the second number you wish to add on the dial pad and tap call ix Chris Celesta i Mihi Sau llr Fiir Ley ser R MeetMeConhtalis ae 6555 Bell Aliant Ta Hiii 3000 Linda Ofirign x01 Qa imEMngeood aris 5 Darren Wacdden Sided 4 Step 3 he first call will be placed on hold and the second call will be active Simply tap the merge button A to add the new call to the Three way conference ae Ene Call Your initial call will be placed on hold the second number dialed be active Both calls are displayed on the screen with active call in the Forefront Call Transfer Blind Transfer A blind call transfer moves a call to another user and then hangs up automatically when the transfer is complete A video call usually becomes an audio only call when the party being transferred is a Bell Aliant UC client depending on how your service provider configures their network Video can always be added once the call is transferred While on a call Step 1 lap Transfer button e The keypad appears Step 2 Enter a number or user ID then tap did OR Tap a name in the Contacts list select a number then tap Transfer to Peor head 96945000 Call Transfer Consultative Transfer A consultative transfer moves a call to another user as a two step process that involves speaking
15. our gt Meet Me Conferencing Chair Fin Call Number Display Blocking Enable Call Blocking UE 25 Network Quality Indicator RTCP based The call screen displays a yellow alert to indicate when there are network quality issues that mau affect call quality The alerts helo you to decide to handoff a VoIP call from Wi Fi or Mobile data to the cellular network DIRECTORIES AND LOGS Network Personal Contacts Your iPAD contains a personal list of contacts You can add edit and delete contact information From the client Tap on a contact to send an IM or to call them Any changes that you make to the personal contacts list from the IPAD will also appear in the PC Phone To access the list of personal contacts Step 1 lap Contacts o add a new contact Ph ora Ready as Fun Caplemter G Bell Alant Hugh Adama ia Boll Aliant John Rocca za Ball Alint Kim Ellingnw may ca Hort Laredry or Acor Maeteill HE e 20 Step 2 lap to add a new contact To change existing contact information Phone Ready Bell Aliant Hugh Adama y Del Aliam John Rocca rohs j Bell Aliant Kim Elllingw a Seri Landry Adam Machel Step 3 lap the contact you want to change Step 4 Tap Edit T Phone Ready liest Ahia v Connected 2d Bell Aliant John Rocca Bell Alian
16. rate logo and tagline and certain of GENBAND s product and solution names are registered trademarks of GENBAND and its affiliates While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing GENBAND AND OR ITS LICENSORS PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF GENBAND OR ITS LICENSORS AND MUST NOT BE DISCLOSED OTHER THAN TO EMPLOYEES OF GENBAND OR CUSTOMERS WITH NEED TO KNOW WITHOUT THE PRIOR WRITTEN CONSENT OF GENBAND OR ITS LICENSORS THE INFORMATION MUST NOT BE DISCLOSED TO SUB CONTRACTORS OR REGULATORY AUTHORITIES GENBAND MUST BE NOTIFIED OF ANY REQUEST OR ORDER FOR DISCLOSURE PRIOR TO SUCH DISCLOSURE Contact Bell Aliant bellaliant net unifiedcommunications Support
17. rom WiFi to 3G network Making a Call handing off from WiFi to native dialer Making a Call switching back to WiFi Switching a Call use Call Grabber to move calls to iPhone client Switching a Call use 60 to move calls to other devices Three Way Calling Swap Calls Call Transfer Blind Transfer Call Transfer Consultative Transfer Call Hold Network Quality Indicator RTCP based Video Calls Call Multi Tasking Single Tap Meet Me Conferencing Calling Number Display Blocking Features and Services Call Grabber Calling Party Name and Picture Message Waiting Indication MWI Instant Messages Presence Call Number Display Blocking Directories and Logs Network Personal Contacts WO sO O O amp O N N CS amp UI a a n Global Address Book Local Call Logs settings and Help Independent VoIP From IM and Presence Settings Cellular Data Network Calling Mode Troubleshooting Getting Help Introduction The Bell Aliant Unified Communication LIC iPhone User Guide describes some common and useful UC Features and services for iPhone users It is not a description of every Feature available Some features may not be available to users Contact your service orovider for the list of applicable features Your iPhone screens may look different from the example graphics presented in this document Applies to This document applies to Bell Aliant UC release 2 1 iPad with OS 4 3 6 0 5 0 is required for video
18. t John Rocca Panli Akant Send Instant Message eotphone 5066942630a aliant506 ca home BOBXIXISTI Step 5 Tap on the field s you want to edit and make the changes Phone Ready we EB ilke Caes Bell Aliant John Rocca Bell Aliant John Rocca n ckname john Recca seftphone 5066942630naliant506 ca Gell Aliant Hugh Adams gt Bell Aliant John Rocca home BUEH Bell Aliant Kim Ellingw e I e pager t Bert Landry N Tax Adam MacNeill zem Bu E A go en Subscribe Presence ron E 3000 Linda O Brien Rob Sheils h 27 Step 6 lap SAVE to save the changes To delete a contact Step 1 5wipe from right to left over the contact you want to remove Step 2 lap Delete T Phone Heady Tar Shur donnected 3 Chris Celeste E Bell Aliant Hug Es D Bell Aliant John Rocca Semn a un Bell Aliant Kim Ellingw To delete a contact Step 1 lap the contact you want to remove Step 2 lap on Edit Step 2 Scroll to the bottom of the contact information and tap Delete Contact Phone Ready m x ce BellAliant John Rocca John ftocca Chris Celeste m EHE e mtt Fell Akari John Rocca Bell Aliant Kim Ellingw M g Bert Landry B ri Adam MacNeill Tum 2000 Linda O Brien Subscribe Presence cr g 3000 Linda O Brien V
19. tep 3 Scroll to Call Number Display Blocking and tap ON TET 5 00 PM ESA PM E A 4 38 PM Bloc ked Settings seinas SIP Account me Account Calling Mode VoIP gt Hi Preferences Incoming Call Disposition Advanced Settings gt Call Disposition Prompt Me gt Help gt Meet Me Conferencing 1 About Chair Pin Call Humber Display Blocking Enable Call Blocking em FEATURES AND SERVICES Call Grabber This Feature allows you to grab an active call from another device Only VoIP originated calls can be grabbed You can move to or from your desk at your convenience zi Step 1 Tap Step 2 lap Call Grabber he iPad grabs the call from the desk phone or PC Phone m Phone Rendy Bd Liss v Connected Chris C p Erei e Chris Celeste Bell Aliant Hugh Adams coms Chris CelestetrBollAkari ca L g Bell Aliam John Rocca 3 i F mg 9 Bell Aliant Kim Ellingw 5 X Bert Landry Y T Adam MacNeill Calling Party Name and Picture The Calling Party ID appears on the screen along with a picture if the caller has provisioned a picture in their Personal Agent The information automatically appears on your screen To provision your own information Step 1 Access your Personal Agent Step 2 Select Preferences Personal and Picture Step 3 Select Update Step 4 Choose a photo file and se
20. with the Transfer to user before completing the transfer A video call usually becomes an audio only call when the party being transferred is a Bell Aliant UC client depending on how your service provider configures their network Video can alwaus be added once the call is transferred While on a call that you need to transfer Step 1 lap add call Step 2 Dial the number or enter the SIP ID and tap more then Transfer to number or SIP ID The original call is put on hold Step 3 When the person answers you can speak with them before you tap more gt Transfer to original call Step 4 Hang up the call The transfer is complete Call Hold Put a call on hold to stop the audio send and receive Call hold is useful when you want to transfer a call While on a call just tap hold Network Quality Indicator RTCP based The call screen displays a yellow alert to indicate when there are network quality issues that mau affect call quality The alerts help you to decide to handoff a VoIP call from Wi Fi or Mobile data to the cellular network Video Calls IF enabled by your operator you can use your Bell Aliant UC client to place video calls to users that have a video enabled device Video requires iOS 5 0 or higher and a front facing camera A video call usually becomes an audio only call when the party being transferred is a Bell Aliant UC client depending on how your service provider configures their network Video can
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