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Web Portal User Guide

1. Adding Schedules Schedules allow you to control your devices such as thermostats lamp modules and cameras as well as the security panel itself always during selected times days or in selected modes whether you are at home or not Using schedules you can repeat and randomize actions See Overview of the Schedules Tab on page 43 for details about each type of schedule you can create You can add one or more actions to the same schedule To add a schedule 1 Click the Schedules tab if it is not already displayed 2 Click Add Schedule The Add Schedule pop up window appears 48 Schedules Tab When 12 a 00 AM iam E More Options Sum Mon Tue Wed Thu Fri Sat Days NM M MM U MM Mw F aka Active in Selected Modes Security Panel Disarmed Armed Away Armed Stay Modes At Home Vacation Out for the Day Custom 2 Asleep Custom 3 Be Right Back Custom 4 3 Enter a unique name for the schedule that indicates something about its purpose 4 Set the time when the action is to occur 5 Ifyou select More Options additional options appear Start 12 100 pa AM pa More Options End 11 j 59 PM ine 4 Repeat Do Not Repeat ill Randomize F Sun Mon Tue Wed Thu Fri Sat Days W M MM M M M In these fields you can specify the time the action should end set the action to repeat or randomize the action J To turn a light on ata specific time and off at
2. 29 Exception Alerts Exception alerts are the opposite of event alerts You set up exception alerts to notify you when an action or event does not occur within a specified time period For example if your son does not come home front door does not open when he is expected the system sends you an alert If your elderly mother usually wakes up between 7am and 8 30am but the motion sensor in the kitchen does not detect motion by 8 30am the system sends you an alert so you can go over and check on her System Event Alerts System event alerts cover any changes in the system such as a system configuration change a device that is tampered with a server connection that is lost or a problem with the system Adding Alerts When you click Add Alert on the Alerts tab the Select Alert Type pop up window appears On this screen you can select When something happens to receive an email or text message when something happens See Adding Event Alerts on page 30 for further instructions When something does not happen to receive an email or text message when something does not happen See Adding Exception Alerts on page 32 for further instructions d When a system event happens to receive an email or text message when a system event occurs See Adding System Event Alerts on page 34 for further instructions Make your selection and then click OK Adding Event Alerts You can add event alerts to be notified when a p
3. 7 From the delay drop down list select No Delay 8 From the action drop down list select Take a Picture With Front Door Camera substituting the name of your camera 10 Click OK Click Save You return to the Automations tab If motion is detected at the front door the system takes a picture of your front door Turn a Light On for Five Minutes After a Door Opens If you have a Z Wave light that you would like to turn on after a door is opened and then have it turn off automatically a few minutes later you can create a multi action automation to do this You may also want to turn on the light when motion is detected by one of your motion detectors To create this automation 1 2 Click the Automations tab if it is not already displayed Click Add Automation The Add Automation pop up window appears From the Trigger drop down list select the door or motion sensor that you want to cause the light to turn on From the Event drop down list select Open if it s a door or Motion if it s a motion detector From the Active drop down list select Always Alternatively you can select During Selected Times Days and select a time range from evening to morning so the light only goes on when it s dark out The following shows what the Add Automation pop up window should look like after performing the previous three steps Trigger Front Door Event Open Always Add actions Click Add acti
4. Devices on page 56 Your broadband connection is Summary tab informs you that down broadband is unavailable An alert includes a picture or Power cycle your cable or DSL modem then your router and finally your gateway in that order If your broadband connection is still down contact your broadband provider for help Use a door window sensor You set up an event alert to take a video clip without any motion picture or video clip when a motion instead of a motion sensor to 93 E Web Portal User Guide For Systems Using an In Home Gateway Symptoms Reasons Resolutions in it sensor senses movement Motion trigger the alert if possible sensors are slow to react and send information By the time the camera receives the instruction to take a picture or video clip the motion has stopped If you do use a motion sensor to trigger the alert capture video clip instead of taking a picture Cameras store a certain amount of video clip information at all times So a video clip that you capture actually starts two seconds before the trigger So if you set up an alert fora camera to capture a video clip with a motion sensor trigger the captured video clip actually includes two seconds before the motion was sensed and five seconds afterwards You are getting alerts when you 1 You set up an event alert 1 Delete the event alert think you should not get them instead of an exception alert and set up an ex
5. Trigger Front Door Event Open 5 From the Active drop down list select the conditions under which you want the automation action to occur Ifyou select Always the automation action occurs at all times and in all modes when the trigger event occurs Ifyou select During Selected Times Days you can specify the times and days when the automation action is to occur by default all days are selected If you deselect a day this automation action does not occur on that day even if the specified trigger event occurs on that day During Selected Times Days w Sun Mon Tue Wed Thu Fri Sat M Col bl bl M If you want the automation action to occur any time the trigger event occurs leave the default selection Always J Ifyou select In Selected Modes you can specify in which security system states and modes the automation action is to occur by default all states and all modes are selected If you deselect a state or mode this automation action does not occur while that state or mode is active even if the specified trigger event occurs while that state or mode is active It is important to note that automations will only be active when the system is in one of the selected security system states and in one of the selected modes at a given time For more information about modes see About SHIFT on page 7 Security Panel Disarmed Armed Away Armed Stay Modes At Home Vacation Out for the Day Custom 2 Asl
6. 1 Click the Alerts tab if it is not already displayed 2 Click Add Alert The Select Alert Type pop up window appears 3 Select When something does not happen and click OK The Alert When Something Does Not Happen pop up window appears ccur the site owner will be name start and end times Exception Trigger Select Device Event Select Event w All day until 11 59 PM bd Additional Text For SMS recipients the additional text may be shortened 4 Select a trigger for this alert from the Exception Trigger drop down list The list of triggers available depends on which devices are installed at your site Select an event from the Event drop down list The exception trigger is the event you want to monitor For example if you want to be notified if your children do not come home from school on time that is do not open the front door during a specified period of time you can select Front Door as the trigger and Open as the event You are basically saying that if the front door does not open alert me at the end of the specified time period From the Active drop down list select the conditions under which you want the alert to be sent If you select During Selected Times Days Modes you can specify the times days security system states and modes when the alert is to be sent In unselected times days states and modes no alert is sent even if the specified trigger event does not occur For more i
7. Correct the problem with the device No action required Make sure the gateway is at least 12 feet away from the security panel Move the camera or the gateway so they are closer to each other Relocate the camera either closer to the gateway or where there are no surfaces between 95 a Web Portal User Guide For Systems Using an In Home Gateway Symptoms Reasons Resolutions to take a picture capture a way that interfere with wireless com them that interfere with wire video or watch live video it munication such as brick walls dou less communication does not work ble pane glass metal A Z Wave device is listed on the The Z Wave device might be too far Move the Z Wave device or the System tab with a red status away from the gateway The gateway so they are closer to icon gateway must be no morethan 12 each other during installation feet from a lamp module or 5 feet from a thermostat module during installation After installation you can move the Z Wave devices further away and click the Refresh button on any Z Wave device details page to refresh the Z Wave mesh network See About Z Wave Devices on page 88 for details A thermostat appears on the You held the include button too Delete and then reinstall the System tab as Wayne Dalton long when you installed the device thermostat Do not hold the On Off Switch include button press and release it A door window sensor reports 1 The sens
8. deleting 63 _ 1 22 eee eee eee eee Sun s Java Runtime Environment 2 giving access 62 1 cece cece cece eee cece eeeceee system PISTON 20 cence mane BANAS LAWA KAL LANL ANA mad 3D SAL na aikaa events a AA AA AA NCIS AA AA AA AA settings adding 34 changing AAP username history 26 nananana ana erent eee ee eter eee CHANGING OS sccecucsnccoseeeceresecscusebeeacuscess System t b 53 cce2c6og crte ne deescaereldelocsesonbesesda forgot y I V tabs Version Alert 28 errr firmware 55 AA BEA AG ADA O kama BABENG DAE DANE Automations IB naawa Gaba wak EULANKGG eeeeaueves xenon idee nite 20 See soe ee eee aod AA clips schedules 43 see see eee eee teeters eees capturing 21 23 24 oo oaaao aLaaa Summary 11 see see eee eect eee eee ete eet d leting 23 AA System 53 22 sees ee eee eee eet eet ram tar taa tantanan emailing 22 2 0 eee eee eee eee eee thermostats saving 22 coco coco cc cccccececcceccccccccceccecsee modules 89 aasa viewing Mo waa ga Jaan 2sbdccstee cudeccsetessdeuese thumbnails connectivity Viewing aaaaaaaaaaasaaasaaaaaaaaaaaaaa adjusting J9 fee ete luce ote at na Tana dass time zone live Setting aaa troubleshooting 97 timestamps viewing 20 2 22 22 troubleshooting 93 0 22 e ee ee eee eee ee ee troubleshooting 92 index W water sensors 87 _ 2 22 eee ee
9. next to the name of the user whose invitation you want to edit or resend The selected user s details appear You can J Change the information on the invitation by clicking Edit Invitation Then make the desired changes and click Send Invitation Resend the invitation using the same information by clicking Resend Invitation A message confirms that the invitation was sent Click OK Removing Users Access to Your Site You can remove other users access to your site if you no longer want them to use it Note When you remove a user from your site it does not delete the user s account If the user has access to other sites their access to those accounts remains unchanged To remove a user s access to your site il 2 3 Click the System tab if it is not already displayed Click Users Click amp to the right of the user you want to remove A pop up window prompts you to confirm the action Pe Web Portal User Guide For Systems Using an In Home Gateway 4 Click Yes to complete the action You return to the Users page and the removed user is no longer on the list Editing Your Profile You can change your user settings by editing your profile Note Depending on your system configuration you might not be able to change some of the settings on this page To edit your profile 1 Click the System tab if it is not already displayed 2 Click My Profile The My Profile page appears For the
10. About SHIFT on page 7 35 Security Panel Disarmed Armed Away Armed Stay Modes At Home Vacation Out for the Day Workday Asleep WelcomeHome Be Right Back Nanny If you want to receive the alert under all conditions leave the default selection Always 6 Enter text in the Additional Text box if desired 2 Attach a picture or video clip if desired If you choose to send a picture or video clip a new picture or video clip is automatically captured at the time of the event and sent along with the alert The email contains pictures as attachments and video clips as links Note Ifyou send a video clip with the email message the recipient must be an authorized user on your site 7 Click Save You return to the Alerts tab and the newalert is listed in the When A System Event Happens section Editing Alerts You can change any of the settings for an alert except the trigger To edit an alert 1 Click the Alerts tab if it is not already displayed 2 Click next to the alert you want to edit The Alert pop up window appears 3 Make the desired changes and click Save See Adding Event Alerts on page 30 Adding Exception Alerts on page 32 or Adding System Event Alerts on page 34 for details depending on which type of alert you are editing Note You cannot change the trigger of an alert If you want to change the trigger delete the alert and create a new one See Deleting Alerts on page 37 You r
11. Click Delete A pop up window prompts you to confirm the deletion 4 Click Yes to complete the deletion Note Ifyou attempt to delete a device that is referenced in an automation alert or schedule a message informs you that you must either delete the automation alert or schedule or replace the device in all automations alerts and schedules in which it is referenced before you can delete the device Click OK to exit without deleting the device Managing Your Site Settings The Site Settings page displays the current settings for your site On this page you can change your time zone If you are the site owner you can also change the name of the site on this page To do so simply edit the text in the Site Name text box and then click Save Setting Your Time Zone Since a date and time is recorded for almost everything that happens at your site it is important for you to set your time zone correctly Note Setting the time zone in the web portal changes it for the web portal mobile portal and iPhone App It does not change it for the Touch Screen if you have one To set your time zone 1 Click the System tab if it is not already displayed 2 Click Site Settings The Site Settings page appears Fo Web Portal User Guide For Systems Using an In Home Gateway 3 Select your local time zone from the Time Zone drop down list 4 Click Save Managing Users The Users page lists all of the users set up for your site
12. For instance you might move a device that was closest to the gateway further away Since that device was probably used by all of the other devices to relay messages to the gateway all of the devices are likely to have communication problems When you click Refresh the gateway determines the new location of each device and optimizes the order in which they relay messages The refresh process may take a while to complete For example for a small number of devices it could take five minutes but for a network of many devices it could take 30 minutes or more The status of the refresh operation is not visible to you so if you click Refresh wait for it to complete and do not click Refresh again Lighting Devices Lighting devices provide a convenient automated lighting solution for your site You can use Fluorescent light and appliance modules with on off switches for fluorescent lights and appliances Lamp modules for dimming incandescent lights From your web portal you can Setup an automation to have lights turn on off brighten or dim based on room occupancy using a motion sensor See Adding Automations on page 39 for more information Schedule lights to turn on off brighten or dim based on the time of the day and day of the week See Adding Schedules on page 48 for more information Schedule lights to turn on off brighten or dim See Adding Schedules on page 48 for more information Turn lights on of
13. More at the end of the list or any event on the list to display the history of all notable events on the History tab See Overview of the History Tab on page 26 for more information about the History tab Note that the time period selected on the History tab might be different however you can select whatever time period you want a Cameras The Cameras section displays thumbnails of the most recent pictures and video clips from each of your cameras Video clip thumbnails include the small film clip icon in the top left corner to distinguish them from still pictures In this section you can J Place the cursor over a thumbnail without clicking to display information about that picture or video clip including the date and time it was taken the camera used and the user schedule or automation that took the picture or captured the video clip Click a thumbnail to view it in the large view See Managing Pictures and Video Clips on page 16 for more information about actions you can take in the large view J Click next to any camera to display live video for that camera in a pop up window See Work ing With Live Video on page 20 for more information Click the name of a camera to display thumbnails of pictures taken with that camera in a pop up window Whether it displays picture or video clip thumbnails depends on the last action you per formed with that camera For example if you viewed pictures
14. O online help 2 5 overview 1 p panel security access code changing arming disarming 5 password changing 66 pictures deleting 23 emailing 22 managing 16 saving 22Z taking 21 23 24 troubleshooting 92 viewing 16 Pictures window large view 16 thumbnails 18 privileges site owner 3 proxy setting on browser configuring 100 Q questions security changing 67 QuickTime troubleshooting 97 updating 97 R random action schedules 45 randomizing schedules 50 red icon status 12 13 system icon 13 troubleshooting 95 refreshing Z Wave networks 88 renaming devices 57 repeated action schedule replacing devices 58 56 44 49 resettin cameras 90 S saving pict video clips 22 8 ures 22 schedules add edit scrolling message 15 ing 48 ing 51 security panel access code changing 56 arming disarming 5 questions sending pictures 22 video clips 22 sensors door and window 86 freeze 88 heat 87 smoke 87 wat settings browser s proxy 100 site time zone 59 video connectivity 99 SHiFT 7 8 10 72 changing 67 adding 86 checking status 86 troubleshooting 96 troubleshooting 96 er 87 59 signal strength cellular 55 GPRS 55 deleting 52 examples 75 79 81 random 45 SENE I ta Tae ene TOC failed 4 loll eee eee eee eens MONO 6 eect eee APA signing out 4 AY
15. accept the default selection When something happens and click OK The Alert When Something Happens pop up window appears From the Trigger drop down list select the name of the motion sensor in your master bedroom From the Event drop down list select Motion From the Active drop down list select Always Enter the message you want to appear in the email or text message to yourself in the Additional Text text box If you have a nearby camera you can attach a picture or video clip from that camera by selecting it from the Attach drop down list for email only so you can see who was near your pool Trigger Motion Sensor ayt w Active Additional Text someone entered the master bedroom Attach Video clip from the Bedroom Camera w Click Save You return to the Alerts tab and the new alert appears on the When Something Happens list If motion is detected in the master bedroom the system sends you an alert with the message you wrote The email alert includes a video clip from the selected camera Send Me an Alert When the Medicine Cabinet Opens If you have a location in your home that your children are not allowed to open such as medicine cabinets safes and liquor cabinets the system can send you an alert when the door window sensor on that location opens The following procedure provides an example of this type of alert To create this alert 1 2 9 Click the Alerts tab if it is not already
16. Door Camera Y Live sa Pictures Glog dd d Older Picture2of6 Newer P bb el a Aa rn Today 12 30 PM Picture taken vith Front Door Camera by edaniels Delete This Picture AA Picture aA Email Picture Tet Your pictures and video clips are removed after 30 days In the large view of the Pictures window you can click L The camera drop down list to select a different camera When you select another camera this window displays the most recent picture video clip from that camera J Older to display an older picture or video clip from the associated camera not an option if you are viewing the oldest picture stored Newer to display a more recent picture or video clip from the associated camera not an option if you are viewing the most recent picture stored 44 to display the oldest picture or video clip from the associated camera b to display the newest picture or video clip from the associated camera to display live video from that camera only in a small window m to display live video from that camera only in a large window EE to display the live video dashboard for multiple cameras UD U U U U Pictures to display up to 25 of the most recent pictures taken by the associated camera 17 Pe Web Portal User Guide For Systems Using an In Home Gateway Clips to display up to 25 of the most recent video clips captured by the associated camera Delete This Picture to remove it from th
17. For each user this page lists a description generally the person s full name or title such as caregiver nanny or Mom Summary History Alerts Automations Schedules System EE p Help sytem Devices Site Settings Users My Profile My Profile History Add User Username Display Name edaniels Emily Daniels Site Owner Ka finnmaccool Finn MacCocl F o mdanigis Matt Daniels F o You can click the column title Username to sort the list of users by username You can click the column title Display Name to sort the list of users alphabetically by display name An arrow next to the column title indicates that the list is sorted by that column On this page if you are the site owner you can LJ Add users See Giving Users Access to Your Site on page 60 LJ Edit users settings See Editing Your Profile on page 64 J Delete users other than yourself See Removing Users Access to Your Site on page 63 If you are not the site owner you can edit your own user settings See Editing Your Profile on page 64 for more information Giving Users Access to Your Site You can add family members friends or household staff to your site s authorized user list so they can access your site and make changes as needed To give users access to your site 1 Click the System tab if it is not already displayed 2 Click Users A list of the users who have access to your site appears 3 Click Add User The Select U
18. aLaaa LLa ALLAL ee eee eee ee eee been eee eee eeeeeeees 24 Managing Thermostats e cece eee eee eee cece cece eee e cece eee e ee eeeeeeeeeeeeeeseseeeeeee 25 LL 26 Overview of the History Tab 00 222 o cee eee eee eee cece LaaLa 26 Alerts Tab Uu UH 28 Overview of the Alerts Tab 22 00 22 2 aoaaa aana cece eee cee eee cece cece eee e sees cee eeeeeeseeseeeeees 28 EV CNG ICES cece tne aucune ies bea kcee dace ned Gru ohous AY 29 System AA NA 30 Adding Alerts aoaaa aoaaa adaa cece cece cee cece ccc e cee LLLA LLLA LLLA LLLA LLa aana 30 Adding Event Alerts 0 00 ccc Ak kaaa 30 Adding Exception Alerts c ccc e eee cece cece cece eee e cece cece ee cee eee eeseeeceeeeceseeeeesees 32 Adding System Event Alerts 0 0 0 o ccc cece cece cece ce ccc cece cece cece Laana aaa oaan naana nanan a 34 Editing Alerts 20 a 0 aaaaa anaana anaana aoaaa aoaaa aaan aLaaa LLD A LLLA DDALL DDALL DLLD DDALL L aL Laan Laana 36 Deleting Alerts anaana cece cece cece cece a aLaaa Daaa eee e ee ces cee cecceceecescescecceceseeseeeees 37 Automations Tab o icc e cece cece cece eee ee cece ee ceeceeceeeseeceeseescereeeeeeseees 38 Overview of the Automations Tab _ 2 222 22 cece e eee eee cee aaa aLaaa cece cece eceeeeeeseeeeeeeees 38 Adding Automations 2 22 cece aaao aa cece cece ec cec cee ceeceeceeceeccecceeseeceeceerseeeceseeseees 39 Adding Automations
19. another time set the end time for the time you want to turn it off To specify an all day schedule select 12 00am as the start time and 11 59pm as the end time the default settings J To repeat the action select the frequency from the Repeat drop down list 49 When you use the Repeat option the End Action option is disabled Since your designated action such as a camera taking a picture every hour repeats at regular intervals there is no need for an end action J To randomize the action click the check box next to Randomize When you select an end action the Repeat option is disabled See Overview of the Schedules Tab on page 43 for details about randomized schedules Note You cannot repeat and randomize the same action or set of actions You must select Do Not Repeat from the Repeat drop down list to enable the Randomize option Alternatively you can deselect the Randomize option to enable the Repeat option 6 Select the days on which you want the action to occur 7 Click the Action Add actions button If you specified an end time then this option changes from Action to Start Action The Add Schedule pop up window appears Choose one or more actions with optional delays between actions No Delay imi Tum Media Center Off _Add another action a From the delay drop down list select the delay option you want to use for this action b From the action drop down list select the action y
20. appear on the Summary tab Under Cameras select the number of large pictures videos clips and the number of thumbnails you want to display for each camera If you select some of each the thumbnails are displayed below the large picture for each camera The large picture video clip displayed is the most recent Click Save You return to the Summary page with your changes visible immediately Managing Pictures and Video Clips Your site stores all the pictures and video clips from each of your cameras for a certain number of days determined by your system configuration but commonly 30 days You can use the pictures and video clips in many ways Ly 0 UO O U Capture activities of family to share with others Show friends your home or vacation house Document the arrival of service workers Show your staff the conditions in a store or office Determine who was present when a door was opened or motion was sensed Note The resolution of still pictures is 640x480 pixels All video clips are displayed at 320x240 or 640x320 pixels depending on whether you set your preference for thumbnails or large images See Customizing the Summary Tab on page 15 To view individual pictures or video clips 1 2 Click the Summary tab if it is not already displayed Click any picture or video clip in the Cameras section to display that picture in the large view of the Pictures window Summary Tab Ba Pictures DT Front
21. during those hours G Gateway The gateway is the device that manages the connections and communications among the various devices in your home security and home automation system It is literally the heart of the system GPRS General Packet Radio Services A packet based wireless communication service that provides fast data rates and continuous connection to the Internet for mobile phone and computer users Live Video Video of a scene at the current moment Low Battery Indicates that the battery is on a sensor device or the security panel s back up battery M Mesh Network A collection of Z Wave devices that communicate among themselves and relay messages to the gateway Modes Eight user definable modes that enable total home automation at the touch of a button Modes use schedules and automations to perform actions with respect to the security system s arm state scheduled times sensor status system events and more Only available with non cellular systems O Offline Disconnected from and not communicating with other devices on a network Online Connected to and communicating with other devices on a network p Picture A still image taken by a camera S Sensor Any device that receives a signal or stimulus such as heat pressure light motion and so on and responds to it in a distinctive manner Sensor Problem Indicates that a sensor is offline has been tampered or has a low battery T
22. help In more advanced security systems you may also encounter other access code types such as Supervisor Codes or Partition Master Codes These are associated with the advanced functions of the security system such as multiple partition support Consult the user guide for your security system for further details about when and how to use these types of access codes Access Codes List Click the System tab then Access Codes to view the Access Codes page E Web Portal User Guide For Systems Using an In Home Gateway Note It could take up to 20 seconds before the list of access codes is displayed The actual delay will depend on the type of security system you have For each access code defined for your security system this page lists the ID assigned by the security system the name given to the access code by the site owner or a default name if no name was assigned and the type of access code Summary A istory Alerts Automations Schedules System m BF ouni Heip 5 System Devices Site Settings Users Access Codes My Profile My Profile His ID Name Type Master Code Master Change Code Mary Lou Standard KI Suzy Standard On this page if you are the site owner you can Change the name for any of the listed access codes See Editing Your Profile on page 64 Change the Master Access Code that is stored in the web portal To do this click Change Code then follow the directions in Changing the Securit
23. installed at your site Notable Events Displays security panel and sensor activity that might be considered unusual or 11 AT Web Portal User Guide For Systems Using an In Home Gateway might require your attention such as the state of the security system Cameras Displays recent pictures and video clips from cameras installed at your site J Today s Schedule Displays the schedules set up to run today Note Your Summary tab might not include all of the features described depending on your configuration In addition there might be a scrolling message across the bottom of the page when enabled You can customize the Summary tab by clicking Customize This Page at the bottom of the page See Customizing the Summary Tab on page 15 for details The following sections describe the sections of the Summary tab in more detail Security The Security section provides a quick status report on your security system including The SHIFT button showing the currently active mode J The system icon which indicates the security system s status See System Icon on page 13 for more information about the system icon J The status of each security and environmental sensor at your site Icon Description A green circle indicates no sensor activity quiet status and no problems A yellow circle indicates sensor activity such as an open door or window or motion detected i Motion detected 9 A red diamond indi
24. on the Touch Screen rity code on the security panel as code on the security panel to it does not work on the secu 7 well as on the Touch Screen the same code you set on the rity panel Touch Screen The Live Video Dashboard link 1 It can take up to five minutes 1 Refresh reload the web does not appear on the for the link to appear after page in your browser If Summary tab you plug in a camera that does not work sign out of the web portal 2 No camera is installed Check and then sign back in your System tab to be sure a camera is installed 2 Install a camera See Adding Devices on page 56 does not appear next to a The camera is offline Resolve any problems with the camera on the Summary tab camera No pictures or videos appear 1 No camera is installed Check 1 Install a camera on the Summary tab your System tab to besurea See Adding Devices on camera is installed page 56 2 There are no schedules or 2 Create at least one automations that include schedule or automation taking a picture or video that takes a picture or video or take a picture manually See Adding Schedules on page 48 Adding Automations on page 39 or Taking Pictures or Capturing Video Clips Manually on page 23 for more information You cannot delete the last The portal does not allow you to No action required picture or video delete the last picture or video if there is only one left 92 Sympto
25. recipient must be running a compatible version of QuickTime on the computer where they receive the email To email a picture or video clip 1 Click the Summary tab if it is not already displayed 2 Click the name of the camera from which the desired picture or video clip was captured The thumbnails from that camera appear on the Pictures pop up window 3 Click the thumbnail of the picture or video clip you want to send The large view of the picture or video clip appears 4 Click Email Picture or Email Clip at the bottom of the window A pop up window appears with all of the text boxes To Subject and Message prefilled with information 5 Change the information in any text box if desired and then click Send Saving Pictures or Video Clips Your site retains all of the pictures and video clips taken by each of your cameras for a certain number of days determined by your service provider but commonly 30 days If you want to save any pictures or video clips beyond that time you can save them to the hard drive on your computer To save a picture or video clip to your hard drive 1 Click the Summary tab if it is not already displayed 2 Click the name of the camera from which the desired picture or video clip was captured The thumbnails from that camera appear on the Pictures pop up window 3 Click the thumbnail of the picture or video clip you want to save The large view of the picture or video clip appears 4 Click S
26. sign out whenever you are not actively using the web portal J The name ofyour site Ifyou have access to more than one site the site names appear on a drop down list and you can switch between the sites by selecting a different site name from the list See Changing To a Different Site on page 5 for more information J The date and time of your last sign in and the number of failed sign in attempts if any since your last sign in Pe Web Portal User Guide For Systems Using an In Home Gateway The sign in information appears only on the first page you see when you sign in After you navigate away from that page the sign in history is no longer displayed See Signing In on page 3 for more information Below the information at the top of the page are some tabs depending on your configuration LJ Summary See Overview of the Summary Tab on page 11 History See Overview of the History Tab on page 26 Alerts See Overview of the Alerts Tab on page 28 visible only if you are the site owner Automations See Overview of the Automations Tab on page 38 Schedules See Overview of the Schedules Tab on page 43 UD O O Uv O System See Overview of the System Tab on page 53 You can click each tab to display information about that part of the portal Refer to the chapter for each tab for details about its uses and functionality To the right of and below the tabs is the icon and Help link which
27. site owner Username edaniels Display Name Emily Daniels Language and Region English United States Temperature Units Fahrenheit Password Security Questions Stored Emily Daniels Home Mom s Apartment Sends alerts for sites I own to Email Addresses edaniels5 gmail com For account messages and alerts 64 For non site owners Username mdaniels Display Name Matt Daniels Language and Region English United States Temperature Units Fahrenheit Password s Security Questions Sites I can access Emily Daniels Home Mom s Apartment Email Address cheryl icontrol com Change For account messages and alerts 3 Click Change to modify any of your account information A pop up window appears See the following subsections for more information Changing Your Username There are a few reasons why you might want to change your username For example a previously trusted person knows your username and password but you no longer trust that person or your username is your email address and you change it and want to update your username to your new email address Note Depending on your system configuration you might or might not be able to change your username within the web portal To change your username 1 Onthe My Profile page click Change next to Username A pop up window appears 2 Enter the new username in the New Username text box 3 Enter your current password in the Password te
28. system email and text message alerts related to that arm disarm event will indicate which access code was used 70 C adb aaa a Ga CucCTaAamMm la f AVSI A A VS LA Al J JI LUI I ARN Editing Access Codes The site owner user can change the name assigned to any access code defined for your security system This name is shown in the Access Codes list page for arm and disarm events in history and for alerts sent when the system is armed or disarmed If no name is assigned to an access code the system creates a default name To change an access code name 1 Asthe site owner user click the System tab if it is not already displayed 2 Click Access Codes A list of access codes defined for your security system is displayed 3 Click next to the access code you want to change 4 The Edit Access Code pop up window appears 5 Enter a name for the access code and click Save 6 You return to the Access Codes list page and the new name is displayed The access code name change will also be logged in history for the Security Panel Viewing Your User Profile You can view your user settings in your user profile To view your user profile 1 Click the System tab if it is not already displayed 2 Click My Profile The My Profile page appears See Editing Your Profile on page 64 for information about making changes to your user settings Viewing Your Profile History You can view the history of your own site access if
29. that the camera is powered on 2 Push and hold the reset button on the camera for at least 15 seconds Note Depending on the camera the reset button might be a button or you might need to unbend a thin paperclip and insert it in a small hole to depress the reset button Typically the power LED on the camera blinks several times to confirm that the reset was completed successfully The camera often restarts after a reset which could take several minutes Wait several minutes after a reset before continuing with any other operations that involve that camera Wi Fi Extenders Wi Fi networks in a typical home are sometimes prone to weak or non existent signals in some portion of the house Without any obstructions Wi Fi signals theoretically can reach 300 500 feet But unless you live in a space with no walls you are more likely to see decent signals in the 75 150 foot range Wi Fi networks use a weak radio signal that can be blocked or weakened by any number of construction materials cinder block concrete metal and even wood and drywall The more barriers between the gateway and its devices the weaker the signal Before you invest in any more technology you can try a couple of simple tests to see if your signal improves Start by moving the gateway around if possible Moving it around in the room as well as moving it to another room can sometimes make a noticeable difference In general the best gateway location to get coverage th
30. the automation and create a new one See Deleting Automations on page 41 You return to the Automations tab and the changes are displayed Deleting Automations If you no longer want an automation to be in effect you can delete it O Web Portal User Guide For Systems Using an In Home Gateway To delete an automation 1 Click the Automations tab if it is not already displayed 2 Click amp to the right of the automation you want to delete A pop up window prompts you to confirm the deletion 3 Click Yes to complete the deletion 42 Schedules Tab Schedules Tab Overview of the Schedules Tab Schedules allow you to manage your devices such as thermostats lamp modules and cameras as well as the arm state of your security system if desired You can specify the days and time or modes in which they occur The following Schedules tab shows some examples of the types of schedules you can create Summary History Alerts Automations Schedules Bk Yr Y Help C9 schedules Add 5chedule Manie Active Gun cabinet pictures SHIWTFS All day Randomly Save energy on media center SMTUTFS All day Every hour f Turn up heat in the morning LMTWTF_ 7 00 AM 8 15 AM Front door picture MIWTE 6 00 AM 6 00 PM Every 2 hours Clip of kids doing homework MIUT O 4 00 PM 5 00 PM Randomly FA O Randomize lamp for security SHTWIFS 6 00 PM 11 00 PM Randomly Tum light on SHIWTFS 6 00 PM
31. to Editing Your Profile on page 64 other users Signing In Each time you use the web portal you must sign in with your username and password Depending on your system configuration the process for setting up and obtaining them differs To set up your password the first time you sign in follow the specific directions provided by your system installer and in any emails you receive associated with this process After signing in to the web portal the first time the Terms of Use agreement appears Mfter reading the agreement click Agree Following acceptance of the Terms of Use agreement the system might prompt you to complete other set up steps When the set up steps are complete the web portal launches and displays the Summary tab See Overview of the Summary Tab on page 11 for details about this tab Each time you sign in after you complete the initial set up you simply enter your username and password and the Summary tab appears right away Signing Out When you finish using the web portal it is important that you explicitly sign out If you navigate to a different web site without signing out of the web portal your web portal session remains in effect for several minutes If someone else uses your computer they might be able to access your system without you knowing To sign out of the web portal Click Sign Out at the top of any page of the web portal You exit the web portal and at this point you can navigate to
32. triggers 33 35 38 39 ua DIN Baa NANA ma NA GL NAA automati 4 anang AGD acn ra aeei deenen tne troubleshooting 92 simple schedule 44U 2 celle eee eee eee eee eee BIGGS AA site broadband 93 eee eee eens access cellular signal strength 96 _ giving users 6OU 2 eee eee door window sensors 96 _____ Ai AA lay WOON AA PAPA changing Se a a a aa GG aag ante Gana WONG O gee a AA na AA Ea owner live video 92 97 ocean tusccacuctaratscaoctettaunduneuac privileges 3 MIME type 97 settings motion sensors 96 eee eee ee eee eee eee managing 59 22 eee eee eee eee pictures video 92U eee smoke sensors 87 2 eee eee eee ee ee cece ccc ee eeee QuickTime 97 c22ut22 Seotcdesccesedanaeasietdescucseten status gaoi eehh AA es ee ee INA GB es Ge eect eo ea see ae eee eee schedules 94 on aa maba a nga aa icons 13 AA timestamps 93 _ _ 2 le eee eee eee eee eee eee Summary tab LL a a a Na aa a GT a NANG yas yelow Icon ID 2 cau ang Imba APAN panga ieee rele sg Uto BOLA nA naa Cameras section 15 2 002222 222 e eee eee CUSLOMIZING 15 uaap a NEAR EDNA tes rnrn n n Notable Events section 14 UU usage scenarios 73 cece cece cece cceccecececeee Other Devices section 13 users Security section 12 adding 61 00 aoaaa eee ee annoa noonoo ononon nenun Today s Schedule section 15
33. type of alert and what kinds of events you want to know about In addition you can specify that a picture or video clip accompany the alert In that case the email message contains the picture as an attachment or a link to the video clip Note Dueto their short length and text based content text messages do not include picture attachments or video clip links The recipient can view the attached picture or click the link to view the video clip in the web or mobile portal depending on whether the user received the email message on a computer or mobile device This process requires that the user sign in to the portal if he or she is not already signed in Note The Alerts tab is available to site owners only If you allow other users to sign in to your web portal with their own usernames and passwords they do not see the Alerts tab at all In addition alerts go out to the site owner only not to other portal users You can assign up to three email addresses and up to three mobile phone numbers for text messages in the site owner s user settings See Editing Your Profile on page 64 for more information The types of alerts are J Event Alerts When something happens See Event Alerts on page 29 Exception Alerts When something does not happen See Exception Alerts on page 30 System Event Alerts When an unusual system condition occurs See Adding System Event Alerts on page 34 The following Alerts tab displays a samp
34. unselected states or modes no alert is sent even if the specified trigger event occurs It is important to note that alerts will only be active when the system is in one of the selected security system states and in one of the selected modes at a given time For more information about modes see About SHIFT on page 7 Active In Selected Modes Security Panel E Disarmed Armed Away Armed Stay Modes At Home Fj Wacation w Out for the Day 7 Workday Asleep F welcomeHome Be Right Back Nanny Ifyou want to receive the alert under all conditions leave the default selection Always 7 Enter text in the Additional Text box if desired 8 Attach a picture or video clip if desired This option works well if for example you have a camera pointed at a door and want to see who opened it If you choose to send a picture or video clip a new picture or video clip is automatically captured at the time of the event and sent along with the alert The email contains pictures as attachments and video clips as links Note Ifyou send a video clip with the email message the recipient must be an authorized user on your site 9 Click Save You return to the Alerts tab and the new alert is listed in the When Something Happens section Adding Exception Alerts You can add an exception alert to be notified when an expected event does not occur To add an exception alert
35. you want a set of actions to occur ina particular order with delays between the actions you need to add the actions in that order d Click OK 9 Under Active in Selected Modes select the states and modes in which you want the schedule to be active It is important to note that schedules will only be active when the system is in one of the selected security system states and in one of the selected modes at a given time For more information about modes see About SHIFT on page 7 Active in Selected Modes Security Panel Fa Disarmed 7 Armed Away 7 Armed Stay Modes Fd At Home Vacation Out for the Day 7 Custom 2 Asleep E Custom 3 F F W Be Right Back 7 Custom 4 10 Click Save You return to the Schedules tab and the new schedule appears on the list Editing Schedules After you create a schedule if it is not working as planned you can edit its details You might also want to edit a schedule to change the modes it is active in To edit a schedule 1 Click the Schedules tab if it is not already displayed 2 Click next to the schedule you want to change The Edit Schedule pop up window appears 3 Make the desired changes and click Save Ba Web Portal User Guide For Systems Using an In Home Gateway See Adding Schedules on page 48 for details You return to the Schedules tab and the changes are displayed Deleting Schedules If you no longer want a s
36. your password Changing your security questions periodically is a good habit which results in greater security for your web portal account Note Depending on your system configuration you might or might not be able to configure security questions within the web portal If the Security Questions option does not appear when you first sign in and does not appear on the My Profile page ignore this section To change your security questions 1 Onthe My Profile page click Change next to Security Questions A pop up window appears Note To protect your privacy this window does not display any previous security questions or answers When you complete this form it replaces all previous values 2 Select security questions from the drop down lists and enter answers that you are likely to remember 3 Enter your current password in the Password text box 4 Click Save You return to the My Profile page and the new security questions go into effect immediately Changing Your Site Access You can remove your own access to sites you do not own and you can remove other users access to sites you do own See Changing Other Users Access to Your Site on page 62 for more information about changing other users access to sites you own Note You cannot remove your own access to sites that you own To change your site access 1 Onthe My Profile page click Change next to Sites can access A pop up window appears and displays
37. 02 2 eee eee eee ee eee list 54 2 6 automations renaming 57 oaaao oaaao eee e cee cee cee eee eee eee adding 39 PARA AA AA AAP replacing 58 deleting AL cna ce mabneasieeaenonesaadeanences thermostats 89 _ _ 0 oe eee ee eee eee COMING A eabeeeeee ans E E LONE AA iStor 26 on aa BANA KNG KANA Naa NEO SANANG aalas disarming Automations tab 38 2 eee eee ee eee eee security panel 5 door window sensors 86 eee eee eee ee ee cee BIOSSANY AA adding G6 AA WONG OOP AA AA checking status 86 2 012 eee eee eee eee CAC AA troubleshooting 96 sedich AA WO Cr AA E oe TOPIC ICONS AA emailing History taD 20 occas odceseeenueewiustecee Gesdacouueeseee DICTOS 22 a Bie aah ete See Sooke eee video clips 22 cine cep niedowicoaieoteriu Gace thecenecawes error inviting users flu 2 elle eee ee eee eee eee eee 3285 Disconnected 100 _____ 22222 222222 eee IP Cameras J0 222 oe aawayan tecee natch Kada hala ceuuee events AA ee eet do anne see PE adding 30 akma Am nG beeouessawsdeeeeuareouast Java PISTON ASA PAA AA AA troubleshooting 98 2 22 e eee eee eee ee eee CXAIMPICS 73 srcreerst tors renren orei EAS EE EAT ERESSE updating AA AA APA PAA alert 73 TODO atah Na a haaa schedule 75 79 81 L exception alerts 30 aba sees ieeddeeeecsveckiveseskes lamp modules 89 LL Adding 32 ERA AA ANOS 24 geese codinacenteecens saaebeaceutnichiaentaassas E Hente 2489 ABRA AAP ese live vid
38. 2 Create your own mode and customize as you like Create your ovm mode and customize as you like 3 Click inside any of the customizable mode name fields to enter a custom name for the mode Note Mode names must be from two to 16 characters in length and can contain the following characters 0 9 a z A Z S _ 4 Click Save 72 Usage Scenarios aY Usage Scenarios The following scenarios are designed to help you think of ways you can make better use of your security system Take a Picture When Someone Comes to the Front Door If you have a motion sensor and camera at your front door the system can take a picture whenever someone comes to the door when you are not at home You can look at the pictures at any time from the Summary tab The following procedure provides an example of this type of automation To create this automation 1 Click the Automations tab if it is not already displayed 2 Click Add Automation The Add Automation pop up window appears Trigger Front Door Event Open Active Always AA Add actions 3 From the Trigger drop down list select the motion sensor at your front door 4 From the Event drop down list select Open 5 From the Active drop down list select Always 6 Click Add Actions The Add Automation pop up window appears Choose one or more actions with optional delays between actions No Delay Take a Picture With Front Door Cam 8021 Add another action
39. 7 00 PM Randomly Turn light off SMTUTFS 10 00 PM 11 00 PM Randomly 0 There is a wide range of features to select from when designing your schedules You can set a schedule to repeat an action daily or only on certain days of the week The action can occur at a specific time of day at random times within a time range or throughout the day or repeatedly at certain intervals Schedules are active only when the modes they are associated with are active The following sections show examples of schedules for different purposes See Adding Schedules on page 48 for more details 43 lA Ts h D P rtry Pa O AK J iN OD Cnr ctome C H awa AY NI Na LI A NIN O Tr sto INAJ O Web Portal User Guide For Systems Using an In Home Gateway Simple Schedule This type of schedule takes the specified action at the same time every day The following example shows a simple schedule for a camera to take a picture of the owner s boat beside the house every weekday at 10am Daily Boat Picture When 10 pa 00 po AM pa E More Options Sun Mon Tue Wed Thu Fri Sat Days O M E www o Action Take a Picture With Boat Camera Edit Actions Simple Schedule With Start and End Times This is a daily schedule that takes a specified action at the start time and another action at the end time You can use this type of schedule for traditional cycle type programming for example turning certain lights on and off everyday or therm
40. Automations on page 39 For more information about creating schedules see Adding Schedules on page 48 Summary Tab Fo Summary Tab Overview of the Summary Tab The Summary tab gives you an overview of your entire system Summary Automations Schedules System E Help Security Cameras B Front Door Camera Arm Stay Disarmed All Quiet Back Door Zone 2 Closed Front Door Zone 1 Closed Gun Cabinet Zone 3 Closed Kitchen Window Zone 4 Closed Motion Sensor Zone 3 Mo Motion 2 49p 2 49p 2 48p Other Devices H Liwe Video Dashboard Entertainment Center of E Hallway Lamp of o thermostat Cooling 77 EQ Today s Schedule Heat to 627 Cool to 757 All Day Gun cabinet pictures He All Day Save energy on media canter 7 00 AM P Tum up heat in the morning Notable Events 8 00AM P Front door picture 4 00 PM P Clip of kids doing homework 10 15 4 54 PM Bypassed Sensors Cleared a 10 15 4 54 PM Cisarmed 10 15 4 53 PM Sensors Bypagsed Back Door Zone 2 10 15 4 53 PM Armed Stay by edanaels 10 15 4 52 PM Dizarmed agp 6 00PM P Randomize lamp for security x Customize this page It consists of the following sections Security Indicates the arm state of the security system the currently active mode and the current status of all security and environmental sensors at your site J Other Devices Displays the current status of the non security devices
41. DALL cece cece eee ee eee ceececeeseecereeseeeeeees 90 Troubleshooting _ aaao aoaaa aoaaa cece cece eee cee cece cece teen eee e eee eeeeceeeeeseeseseeseesees 92 General Troubleshooting Tips 0 2 2 occ c ccc ccc c cece e cece cece cece cece ceecesceececceceeeesceeees 92 Resolving Live Video Problems 2 2 2 2 c cece e cece cece eee c cece cee cee eeceeeeeceeeeseeseeseeeees 97 3285 Disconnected Error _ 2 2 2 o ccc eee cee cee cee cece eee e cece cece cee ecececcescecceceeteseeseeees 100 GIOSSAPY daa kaa canwevsanetoiasesdcanvigutedokheeusee eyes capedaeuanydauevannshdenavedan sacenedecaocindesaddes 102 AA AE 105 Preface About This Guide This guide provides information about how to use the web portal to manage remote interactive services for your home or business Audience This guide is intended for people who want to use the web portal to access and manage remote interactive services for their home or business Typographic Conventions This document uses the following typographic conventions to help you locate and identify information Italic text Identifies new terms emphasis and book titles Bold text Identifies button names and other items that you can click or touch in the graphical user interface or press on a computer keyboard Note Notes provide extra information about a topic that is good to know but not essential to the process CAUTION Cautions draw your attention to actions that
42. Panel E Disarmed Armed Away E Armed Stay Modes E At Honte Vacation Out for the Day E Workday E Asleep E WelcomeHome Be Right Back E Nanny This schedule would turn your lights on sometime between 6pm and 8 30pm and it would turn them off sometime between 8 31pm and 11pm It would only be active when the security system is Armed Away and when the Out for the Day Be Right Back or Vacation mode is active Creating Two Schedules For Opposite Actions In the previous example the lights could conceivably turn on at 8 30pm and off at 8 31pm If you want to control the time periods a bit more but still randomize the time to some extent you can set up two separate schedules one single action schedule to turn a light on during a specified time period such as 6pm to 7pm and another single action schedule to turn it off during a specified time period such as 10pm to 11pm The following screen shots show you how to accomplish this task 46 Schedules Tab Turn light on Start 6 e 00 e PM e Ml More Options End 7 we 00 6 PM or oO Repeat Do Not Repeat ill Randomize Sun Mon Tue Wed Thu Fri Sat Days M M M M M M Start Action Turn Outdoor Lights On Edit Actions aaa Name Turn light off Start 10 be 00 e PM be lM more Options End 11 b 00 e PM el D Repeat Do Not Repeat lill Randomize Sun Mon Tue Wed Thu Fri Sat Days W M MM M M MM M St
43. Tamper Modify a sensor or device resulting in an alarm condition for example by opening a sensor or device Trip To put in motion or move to act When something trips a sensor it causes it to provide some type of alert alarm or indication that it detected something For example you can trip a smoke detector by pressing its test button and cause it to sound an alarm U Unknown The gateway cannot determine the state of a sensor or device This usually happens when the gateway or security panel is offline V Video Clip A short motion video captured by a camera Z Zone A specific area of protection such as front door kitchen window and so on 104 Index B 3285 Disconnected error 100 broadband troubleshooting 9J A Browser Requirements 2 eee eee eee access c codes changing 56 22s sclccdee cede ceceedsneueesadiussesste cameras site MSTO 20 aa conte aNG tine RDE laced giving users 60 62Z 2022 eee eee eee ak AA APA sees obese sees ees access codes resetting 9Qu le lel eee eee eee eee sol kA AA cellular ISt GO ee nc Sala chs apis es aa Ga signal strength 55 __ 2 2 02 lee lee eee eee eee actions troubleshooting 96 __ delay 40 50 51 22 2c ssc ci ccc cece e des Nka ksa sens changing adding password DO ccc o cen ck cc ctneciuosbateunssndeckhencdee ss alerts 30 1 ll lee eee ee eee ee security questions 67 _ _ 2 22 eee ee
44. Web Portal User Guide For Systems Using an In Home Gateway O Web Portal User Guide For Systems Using an In Home Gateway Document Number 13004 24 5 0 0 11 30 2012 Contents Preface oii ice eee eee eee eee eee ee eee cee eee eee eee cee DALDA LaL aa LaaLa aaa vi About This Guide _ 222 22 aa vi PUGIEINCE sc aa am oaiernsrgmnties Ka maka nG Aa dana KAYLA GUN kag ELE pes etna ULI DNA MONA Am3 ANAN Nha GAYA NAGA vi Typographic Conventions 22 222 cece eee eee eee eee eee eee ee eee cece ee ee cee eescecceeeeeeseeseees vi Web Portal Basics U 2 aa 1 Overview of the Web Portal 1 Browser Requirements aa 2 Browser Specific Video Limitations occ cece LLALLA LLALLA LLa LLnL Laaa 3 Site Owner Privileges ua aaa a caves naa a son aaa bananas NG GA a 3 AA 3 SPADE OUT ea ee a 4 Forgotten Username or Password eee cece cece ccc aL Daa cece LLALLA ALDADA LLa a LaaLa aLaaa 4 Sign In Security a 4 Automatic Sign Out By the Web Portal 4 Arming and Disarming the Security System cece e eee eee eee cece cece eee eeceeceeeseeseees 5 Changing To a DifferentSite ccc eee eee ence LaaLa aaa 5 Online Help 22 2 o cece cence eee eee eee ee LLDD DDALL DALLAL LDAA LLa a Lannan 5 ADOUt SHIFT 22h KG secon kha LONE NA NANG LAU abunda 0 LANE nakG deduce ease de r ra 7 Viewing the Currently Acti veMode 2 ooo ieee aLaaa Laa LLALL LaaLa LLa LaL
45. When a Mode Starts 0 occ e cee e cee cece cece cece eee ceeseeseeceeees 41 Editing Automations 2 0 2 2 c cece ccc ccc ec cece ec eee cece cece ee ce cece cescesceceeceecesteceeeees 41 Deleting Automations 2 22 2 o cece cece cee eee eee cece cence eee e cece es eeeeeceeeeseeseeseeeees 41 Schedules Tab o 00 aa 43 Overview of the Schedules Tab cece ccc cece cece eee cece eens ceeeeeeeeeeeeesseeseeees 43 Simple Schedule aana anaana aana aoaaa aaa aaa aaa aaa cece cece cece eee ee eee eeeeeseeeeeceeseeeeseeees 44 Simple Schedule With Start and End Times 2 2 2 cece cece cece e cece cece ceececcecceceeees 44 Scheduling Repeated Actions _ 22 2 2 cece cece ce eee eee eee cece ec ee cee eeeceseeceeseseeeeeees 44 Scheduling Random Actions eee ccc cece cece cece cece oaan oaan ooann anann onana 45 Creating Two Schedules For Opposite Actions cece cece eee eee e cee eeeceeeeeeeee 46 Scheduling Multiple Actions eee cece cece cece cece cece cece cee eececcescesceceecesceeeees 47 Scheduling In Selected Modes U c eee cece eee eee eee aa Daaa ALLA aLaaa aLaaa nonan 48 Adding Schedules ccc cece ccc cece cece cece cece cece cece cee ceececceceecesceececceceeceeceeees 48 Editing Schedules co cece cece cece cece aLaaa cece cece cece e eee e ee eeeeeeeeeeeeeeceseeeeees 51 Deleting Sched
46. a anona 7 Switching Modes aoaaa cece eee e cece cece ccc eee eee cece eee eee LLDD eee eeeeeseeseeeeeceeeeseesensees 8 Setting Up SHIFT 10 Summary Tab aaao aoaaa aaao aaa aaa aaa eee eee ee eee eee ee eee DALL Laaa LLa aLaaa 11 Overview of the Summary Tab 202 22 aaao a ahaaa eee aaa aaa LaaLa LLALLA LLALL anaoa aLa annan 11 SOCI a EE AA DB NN GB PG AE NAPASALI 12 Other Devices u aoaaa aaan aoaaa cece eee eee eee cece cece cece eee ee eeeceeceseeeeeseseeseeseees 13 Notable Events elec ccc eee cece eee eee eee e cece cece DALDAL DDALL DALLA LaL anoa a 2an 14 LANGIS oie oe oe se ese eee es bee ness Peanedeen cw amas hensddacdtumenesusaeshccauudeesschoeedoer 15 Today s Schedule 15 Customizing the Summary Tab 2 22 e eee ee eee eee eee cece eee cece ee eeeeseeceseeseeeeees 15 Managing Pictures and Video Clips 16 Working With Live Video 20 Emailing Pictures or Video Clips 22 Saving Pictures or Video Clips 2 ee ice eee eee ee 22a a eee e eee eee eeeeeeceeeeseeeeees 22 Deleting Pictures and Video Clips 23 Taking Pictures or Capturing Video Clips Manually 2 022 22 2 co cece cece cece eee eceeeeee 23 Taking Pictures or Capturing Video Clips as Part of Automations Alerts or Schedules 24 Managing Door LOCKS 22 2222 cece ee eee ence eee eee e cee cece eee cece eee ee eee eeseeceeeereeseeeeeee 24 Managing Lights aoaaa aoaaa aoaaa adaa
47. a list of sites to which you have access A check mark appears in the check box next to each site 2 Click to deselect the check box es next to the site s to which you want to remove your access 3 Enter your current password in the Password text box 4 Click Save You return to the My Profile page and the change takes effect immediately Changing Your Email Address or Mobile Phone Number The system sends system alerts and other notifications to the site owner Site owners can specify up to three addresses for email messages and up to three mobile phone numbers for text messages Non site owners can specify one email address only Note Whenthesystem sends out an alert it sends email and or text messages to all email addresses and mobile phone numbers specified However the system sends service email messages such as password resetting instructions to the first email address only You can change your email addresses and mobile phone numbers any time you want To change your email addresses or mobile phone numbers 1 Onthe My Profile page click Change next to Send alerts for sites own to A pop up window appears 2 Edit your email address in the first Email Addresses text box if desired Note In some cases you are not allowed to change your primary email address lf you are not the site owner skip steps 3 and 4 3 Ifyou want alerts sent to other email addresses enter or edit up to two more email addresses in the text bo
48. after an event occurs for example when you dis arm your security system Create a schedule to switch to another mode at a specific time and potentially only on specific days When using either of these methods select Set Mode To as the Action option Setting Up SHIFT There are two aspects to configuring SHIFT JI You can define which actions occur when a mode starts See Adding Automations When a Mode Starts on page 41 4 You can define which alerts automations and or schedules are active while your system is in a particular mode When creating a new alert automation or schedule choose In Selected Modes and specify which modes it should be active in By default when you create a new alert automation or schedule all the modes are selected If you want an action to occur only when a particular mode is active deselect all the other modes By default all existing alerts automations and schedules are active in all modes You can customize your existing alerts automations and schedules by choosing In Selected Modes to associate them with only those modes that you want them to be active in For example you may have an existing schedule that sets your thermostat to heat to 70 degrees at 7 AM each weekday morning You could edit this schedule and associate it with only the At Home mode For more information about creating alerts see Adding Alerts on page 30 For more information about creating automations see Adding
49. al time and it could take up to two hours for the refresh to complete depending on how many Z Wave devices you haveinstalled The device name is the same as another device previously installed for example a door window sensor and a motion sensor are both named Kitchen The device is offline alarmed tripped tampered or has a low or dead battery The status icon indi cates the exact state See Over view of the System Tab on page 53 for a definition of each status icon The device is open or was bypassed motion was detected or its state is unknown because the gateway or security panel is offline The status icon indicates the exact state See Overview of the System Tab on page 53 for a definition of each status icon The device is in the process of being activated The activation could take as long as 64 minutes for some devices Note The gateway might be too close to the security panel and their RF signals may be conflicting The camera might be too far away from the gateway Cameras must be within 100 feet of the gateway Either the camera is too far away from the gateway or there are sur faces between the camera and gate Troubleshooting PE Resolutions Delete and re add the missing device with a unique name You can use the security panel to delete it because the secu rity panel differentiates devices by zones not by name Correct the problem with the device
50. all of those sites appear next to Add to Sites Select the site s to which you want to give the user access The site where you are currently signed in is automatically selected Click Save You return to the Users page of the System tab and the name of the user you added appears on the list Changing Other Users Access to Your Site For sites you own you can Ly Remove another user s access to your site for users who have already accepted your invitation for site access Edit or resend an invitation to a user to access your site for users who have not yet accepted your invitation for site access To remove a user s access to sites that you own 1 2 Click the System tab if it is not already displayed Click Users The Users page appears Click next to the name of the user whose site access you want to change A list of sites you own appears next to Available Sites and a check mark appears next to each site to which the user currently has access Click the check box next to any site to Select it to grant access Deselect it to remove access Click Save You return to the list of users on the System tab and the change takes effect immediately To edit or resend an invitation to a user to access your site Note This functionality is not available for all configurations 1 2 5 Click the System tab if it is not already displayed Click Users The Users page appears Click
51. an alert with a custom message that alerts you that the store is not staffed For details on how to create alerts see Adding Automations on page 39 Smoke and Heat Sensors Smoke heat sensors detect smoke and heat in their general location They can be used in garages offices storage areas bedrooms basements and warehouses and are especially useful near space heaters If smoke or heat is present the device activates its siren communicates with your site and generates an alarm in your web portal The smoke heat sensor has an indicator light that turns red in an alarm condition You can set up the system to send you an alert when the sensor alarms For details on how to add an alert see Adding Alerts on page 30 Water Sensors Water sensors alert you when a water leak has occurred in your home or business so that you can minimize any potential damage In your home you can place water sensors near your hot water heater in your basement or under sinks In your business you can use them in storage rooms warehouses laboratories or anywhere that rain water run off or snow could create water damage Water that reaches the sensor s contact points activates the sensor causing it to transmit an alarm to your security panel The presence of water is indicated in the Security section of the Summary tab where a red diamond appears next to the water sensor s name You could also receive an email or text message alert about the wat
52. anel so changing the code in the web portal also changes it on the security panel and vice versa When you change the code in the web portal a message reminds you to change the code on the security panel if that is required If you do not see that reminder it means that your configuration supports code synchronization and you do not need to change the code on the security panel separately Note Only the site owner can change the master access code To change your master access code 1 Click the System tab if it is not already displayed 2 Click the name of your security panel The Security Panel page displays information about your security panel 3 Click Change next to Security Panel Access Code The Change Security Panel Access Code pop up window appears 4 Enter a new code in the text box and click Save Adding Devices Whether you can add devices to your site or not depends on the type of system and service you have as well as whether you are the site owner If you are authorized to add devices a Manage Devices button appears on the System tab If the Manage Devices button does appear on the System tab use the following procedure to add devices This procedure is general and applies to all devices For more information about a particular device refer to the device specific sections in the About Your Devices chapter To add a device to your site 1 Click the System tab if it is not already displayed 2 Click Manage D
53. ange to any other site on the list by selecting it from the drop down list Online Help You can click Help on any screen or window in the web portal to display context sensitive help for the current page Then you can use the navigation bar at the left and the toolbar above to find the help you need Within the help window on the navigation bar to the left you can Ly 0 WU Click any folder icon LY or L in the TOC table of contents to open or close a chapter Click any topic icon 2 in the TOC to view that topic in the content pane Click Index to look up information in this help system alphabetically Click Search to find specific words or phrases anywhere in the help content Click Glossary to view a glossary of terms used in the help content Click Favorites to view a list of topics you marked as your favorites You can click to set the cur rently displayed help topic as a favorite On the toolbar above you can hover over the icons for tips that indicate the function of each At the top of each topic breadcrumbs You are here indicate the location of the displayed topic in the TOC About SHiFT SHIFT enables total home automation at the touch of a button providing greater security control and energy savings You perform a single action select a new mode and lights thermostats and locks transform into pre determined states The user definable modes enable schedules and automations to p
54. another web site or close your browser Forgotten Username or Password If you ever forget your username or password navigate to the Sign In page and click the appropriate link to begin the process of retrieving or resetting your username or password Follow the instructions on the web pages or email messages associated with this process to restore your access to the web portal Sign In Security A number of security measures are in place to protect your account Which of these are enabled depends on your system configuration For example if the system detects attempts to guess your password additional steps might be required for you to sign in or additional sign in attempts might be prohibited for a period of time Security measures typically include enforcement of rules about which characters your username and password can contain In any case it is always a good idea to use a strong password Astrong password consists of at least six characters and the more characters the stronger the password that area combination of letters numbers and allowed symbols Passwords are typically case sensitive soa strong password contains both upper and lower case letters Strong passwords do not contain words that can be found in a dictionary or parts of your own name Automatic Sign Out By the Web Portal After a period of inactivity typically 30 60 minutes the web portal automatically signs you out If that happens you must sign in again to re
55. ant to capture the current scene regardless of whether or not the camera is scheduled to take a picture or video clip at that time To take a picture or video clip manually 1 2 Click the Summary tab if it is not already displayed In the Cameras section click 4 next to the camera you want to use The live video pop up window appears Click Take Picture or Capture Clip A message informs you that the picture or video is being captured and will be available soon lain Wawa aa SY f J 4 Click OK 5 Click the Summary tab if it is not already displayed or if it is refresh your browser The new picture or video clip appears in the Cameras section of the Summary tab Taking Pictures or Capturing Video Clips as Part of Automations Alerts or Schedules You can include a picture or video clip with an alert as an email attachment The included picture is the one most recently taken by the selected camera at the time of the alert For more details on alerts see Overview of the Alerts Tab on page 28 You can include a picture or video clip as part of an automation For more details see Overview of the Automations Tab on page 38 You can schedule pictures or video clips to be captured automatically at various times of the day in different modes and on different days of the week For more details on how to set up schedules see Overview of the Schedules Tab on page 43 Managing Door Locks If you click n
56. art Action Turn Outdoor Lights Off Edit Actions End Action Add actions Scheduling Multiple Actions You can schedule multiple actions to occur using the same schedule In addition you can add delays between each action Adding multiple actions to the same schedule reduces the number of schedules you need to create For example you can create a schedule to set the thermostat to 70 degrees and to turn on the outdoor lights at a particular time each evening to create a more welcoming atmosphere when you arrive home from work Welcome home 5 ial oo El PM or More Options Sun Mon Tue Wed Thu Fri Sat Days O M M M M Mw o Set Thermostat TBZ48 to Heat to 70 Turn Outdoor Lights On Edit Actions 4 BY Web Portal User Guide For Systems Using an In Home Gateway Scheduling In Selected Modes You can set up a schedule to occur only when a particular mode is active By default at least one security system state and one mode needs to be selected when you create a schedule For example you might want to schedule different actions to occur when you select the Be Right Back mode when the security panel is set to Armed Away than if you select the Out for the Day mode when you will be away for a longer period of time Active in Selected Modes Security Panel E Disarmed Armed Away E Armed Stay Modes E At Home E Yacation E Out for the Day E Workday E Asleep E WelcomeHome Be Right Back E Nanny
57. articular device detects a change To add an event alert 1 Click the Alerts tab if it is not already displayed 2 Click Add Alert The Select Alert Type pop up window appears 3 Accept the default selection When something happens and click OK The Alert When Something Happens pop up window appears Alerts Tab BY ite nama date time and event trigger When the trigger occurs the site owner will be sent a message that site n includes the Trigger Select Device Event Select Event Additional Text No Attachment For SMS recipients attachments will not be included and the additional text may be shortened Select a trigger for this alert from the Trigger drop down list The list of triggers available depends on which devices are installed at your site Select an event from the Event drop down list The events listed are directly related to the selected trigger so there are no options on this list until you select a trigger From the Active drop down list select the conditions under which you want the alert to be sent Ifyou select During Selected Times Days you can specify the times and days when the alert is to be sent In unselected times and days no alert is sent even if the specified trigger event occurs Sun Mon Tue Wed Thu Fri Sat Days M M vw M vw vw M Ifyou select In Selected Modes you can specify in which security system states and modes the alert is to be sent In
58. ateway Refer to the installation guide for your system configuration for instructions The cellular signal strength is The primary connection type is cur No action required N A rently broadband so the cellular sig nal strength is not applicable Resolving Live Video Problems If you attempt to watch live video and receive an error or time out message you must take whatever action is recommended in the message That might be upgrading QuickTime upgrading Java changing your camera settings or a combination of those actions The following procedures describe how to resolve the most common issues If a message prompts you to associate the MIME type with QuickTime If your computer is configured to play MPEG4 videos with a different video player than QuickTime such as Windows Media Player a message appears asking you if you want to reassociate the MIME type with QuickTime If that message appears take one of the following actions Click Yes to make QuickTime your default media player J Select Do not prompt in the future and click No If you click No but do not select the check box this message will appear every time you play a video clip in the web portal If a message prompts you to install or upgrade QuickTime Note During the following installation your browser might close and you will lose access to these instructions until your browser restarts and you can sign in to the web portal again So for your co
59. ation click Finish Note After you click Finish a message might prompt you to upgrade to the QuickTime Pro product which is not required Click No Thanks to dismiss the message Return to the web portal and attempt to watch live video again See Working With Live Video on page 20 for details If you get another error or time out message continue with the next procedure If a message prompts you to install or upgrade Java Note During the following installation your browser might close and you will lose access to these instructions until your browser restarts and you can sign in to the web portal again So for your convenience if this computer is connected to a printer click Print This Page above to print this page of instructions Go to http www java com en download manual jsp Find the section of the page that pertains to your operating system For example if you have Windows XP go to the Windows section of the page Note You do not need to perform the steps to verify the Java version Go directly to the download process Click the download link for your operating system For Apple OS X click the link that provides instructions on how to use the Mac s Software Update feature to update your Java version and skip the rest of this procedure Ifyou have a Windows operating system click the Online link for your operating system e g Windows 7 XP Vista 2000 2003 Note 5 Ifthere is no Online lin
60. attempt to watch live video the software checks your computer to be sure you have all of the required applications installed If you receive an error or time out message see Resolving Live Video Problems on page 97 for help There are two ways to watch live video Displaying live video from all of your installed cameras in the Live Video Dashboard In the Cameras section of the Summary tab click Live Video Dashboard The Live Video Dashboard appears in a pop up window and displays a video from each camera installed at your site Note Watching live video from more than one camera at a time requires a very fast Internet connection If you have trouble watching live video this way try watching it from one camera at a time Gd Help Front Door Camera Live a a Pictures Clips Gun Cabinet Camera Live E Jm Fictures Clips 14 Famas sec 331 Kbps OM loss Change Camera iS framed sac 748 Kbps O 4 lags Change Camera pi For bronger specific lve video information click here On the Live Video Dashboard you can click labovean image to display live video from that camera only in a small window labovean image to display live video from that camera only in a large window Pictures to display thumbnail images of the 25 most recent pictures taken by the 20 Ly Summary Tab PF associated camera Clips to display thumbnail images of the 25 most recent video clips captured by the asso ciat
61. ave As In some browsers a dialog asks if you want to open or save the file If your browser saves the file directly to a specified folder skip the remaining steps Click Save A standard Save As window appears Navigate to the location where you want to store the picture or video clip file on your computer change the default name of the file if desired and click Save Deleting Pictures and Video Clips You can delete pictures or video clips from your site if you no longer need or want them To delete a picture or video clip 1 2 Click the Summary tab if it is not already displayed Click the name of the camera from which the desired picture of video clip was captured The thumbnails from that camera appear on the Pictures pop up window Click the thumbnail of the picture or video clip you want to delete The large view of the picture or video clip appears Click Delete This Picture or Delete This Clip A message prompts you to confirm that you want to delete the picture or video clip Click OK As soon as you click OK the portal deletes the selected picture or video clip and displays the next older picture or video clip taken by the same camera Note You can delete only one picture or video clip at a time You cannot delete the only remaining picture or video clip stored for a particular camera Taking Pictures or Capturing Video Clips Manually You can take pictures or capture video clips manually when you w
62. ave the changes and retry live video To configure your browser s proxy settings for Windows Firefox 1 Open Firefox 2 Goto Tools gt Options gt Advanced gt Network gt Settings 3 Inthe No Proxy for text box add 127 0 0 1 4 Click OK twice to save the change and retry live video To configure your browser s proxy settings for Windows Chrome 1 Open Chrome 2 Click the wrench icon on the browser toolbar and select Options from the drop down menu 3 Click Under the Hood 4 Beside Network click Change proxy settings The Internet Properties dialog appears and the Connections tab is selected 5 Click LAN settings 6 Clear the check box next to Automatically detect settings Note This procedure changes your proxy settings potentially disabling your web proxy Consult your system administrator if you are unsure about this setting Glossary A AC Power Alternating Current An electrical current whose magnitude and direction varies continuously and sinusoidally AC is the form in which electricity is delivered to businesses and residences standard electrical power All Quiet All doors and windows are closed no motion is detected and no other sensors have been tripped recently Automation A process in which a change in one device triggers an action by another device For example when a door window sensor detects an open door you can create an automation that causes a camera to take a picture B Broadband Gen
63. cates an alarm or environmental sensor tripped that requires immediate attention or a device with a trouble or tamper condition a low battery or a device that is offline E A gray clock indicates the sensor is installing gt A gray diamond indicates an unknown state generally because remote access to the security system is currently unavailable In this section you can J Click the SHiFT button to change to a new mode See About SHIFT on page 7 for details JI Click one of the arming buttons to arm or disarm your security panel See Arming and Disarming the Security System on page 5 for details Click the system icon to display the History page for your security panel See Overview of the His tory Tab on page 26 for details Click the name ofa sensor on the list to display the History page for that sensor See Overview of the History Tab on page 26 for details 12 Summary Tab aY System Icon The system icon appears in the Security section of the Summary tab It is a graphical representation of the overall status of your system The system icon s color indicates its state PAA The security system is disarmed QO security system is armed either all sensors or doors and windows only ey alarm state that requires immediate attention A The security panel or gateway is offline j Smaller symbols appear on the green or red system icons when there is more information to repor
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65. ception alert instead 2 You selected the wrong type of trigger for your exception 2 Change the trigger in the alert exception alert Review step 4 of Adding Exception Alerts on page 32 for details You are not getting alerts when You set up an exception alert Delete the exception alert and you think you should get them instead of an event alert set up an event alert instead See Overview of the Alerts Tab on page 28 for a description of each type of alert A scheduled event is not 1 You set up a schedule for 1 Change the schedule to occurring as expected only one or two modes but include all modes the current mode is not ncduded 2 Reschedule the event for a time when the Z Wave 2 Ifthe system is in the process network is not refresh of refreshing the Z Wave net ing work the devices cannot be controlled by the gateway Note The system refreshes the Z Wave network 94 Symptoms A device you installed is not listed on the System tab A device is listed on the System tab with a red status icon A device is listed on the System tab with a yellow status icon A device is listed on the System tab with a gray status icon The security panel is listed on the System tab with a red status icon An IP camera is listed on the System tab with a red status icon After relocating a camera it no longer communicates with the gateway That is when you try Reasons everyday at 3am loc
66. cheduled action to happen you can delete it To delete a schedule 1 Click the Schedules tab if it is not already displayed 2 Click amp to the right of the schedule you want to delete A pop up window prompts you to confirm the deletion 3 Click Yes to complete the deletion 52 System Tab fo System Tab Overview of the System Tab The System tab lists all of the installed devices at your site and the status of each device as well as any recent alarms that occurred Schedules System Summary 7 History Alerts Automations Help 3k System Devices Site Settings Users Access Codes My Profile My Profile History SHIFT Name Zone Device Type System Security Panel Security Panel i5creen NETGEAR 7 Touch Screen H55101 Touch Screen GE Security 7 Touch Screen Gateway iControl Networks iHub 3000 Sensors Back Door 2 Door Window Sensor Front Door i Door Window Sensor Gun Cabinet 5 Door Window Sensor Kitchen Window 4 Door Window Sensor Motion Sensor 3 Motion Sensor Cameras Front Door Camera Wireless Camera Model RC8021 Gun Cabinet Camera Wireless Camera Model RC8021 Other Devices Entertainment Center Z Wave Switch On Off Hallway Lamp 2 Wave Switch Dimmer Thermostat Res Thermostat Model TZ43 T245 You can click the column title Zone to sort the sensors by zone number within each section You can click the column title Name to sort the sensors alphabetica
67. could compromise the security of your system or result in the loss of data Web Portal Basics Overview of the Web Portal The web portal provides a way for you to monitor and manage your security system This topic addresses the general layout of the web portal The remaining help topics are divided into chapters that address each of the tabs and other types of information about the web portal Note Some features described in this document are not included in all installations either because your system configuration does not support them or because they are not included in your service package Those features include Alerts J History Ll Automations Schedules 1 System installed devices and users If you are interested in adding any of these features to your installation please contact your service provider The following information is displayed at the top of the page throughout the application regardless of which tab is selected Alogo Awelcome message that includes your name as a link You can click your name link to view or edit your user profile See Editing Your Profile on page 64 for more information The current date A Sign Out link You can click the Sign Out link if you want to sign out before navigating to a different web site If you do not sign out you remain signed in for approximately 30 minutes even if you navigate to a different web page For security purposes it is a good idea to
68. ct a different camera When you select another camera this window displays thumbnails from that camera J Older to display an older picture or video clip from the associated camera not an option if you are viewing the oldest picture stored J Newer to display a more recent picture or video clip from the associated camera not an option if you are viewing the most recent picture stored 44 to display the oldest pictures or video clips from the associated camera b to display the newest pictures or video clips from the associated camera Ito display live video from that camera only in a small window m to display live video from that camera only in a large window E the live video dashboard for multiple cameras Pictures to display up to 25 of the most recent pictures taken by the associated camera JJ O l U U O Clips to display up to 25 of the most recent video clips captured by the associated camera 19 AT Web Portal User Guide For Systems Using an In Home Gateway J Take Picture to take a picture with the associated camera See Taking Pictures or Capturing Video Clips Manually on page 23 JI Capture Clip to capture a video clip with the associated camera See Taking Pictures or Capturing Video Clips Manually on page 23 Working With Live Video You can watch live video from any of your cameras That means that you can watch what is going on in the areas covered by your cameras at any time Note When you
69. desired To view your profile history 1 Click the System tab if it is not already displayed 2 Click My Profile History A list of every time you accessed your site in the last 24 hours from any location appears You can select a different time period if desired from the Time Period drop domn list To view all access to your site from all users click the History tab See Overview of the History Tab on page 26 for more information BY Web Portal User Guide For Systems Using an In Home Gateway Customizing SHIFT There are eight modes The first four are pre named and the site owner can customize the names of the remaining four For more information about modes see About SHIFT on page 7 To rename a custom mode 1 As the site owner user click the System tab if it is not already selected 2 Click SHIFT The SHiFT system page appears listing the four pre named modes You can rename the last four modes The 8 customizable modes available to your home are described below You can name the last 4 anything you like up to 16 characters Customize the behavior of each mode in the Alerts Automations and Schedules tabs above At Home Select when arriving home Out for the Day Select when leaving for the day Asleep Select when ready for bed Be Right Back Select when stepping out for a moment Vacation Create your ovm mode and customize as you like Custom 1 Create your own mode and customize as you like Custom
70. displayed Click Add Alert On the Select Alert Type pop up window accept the default selection When something happens and click OK The Alert When Something Happens pop up window appears From the Trigger drop domn list select the desired door window sensor From the Event drop down list select Open From the Active drop down list select Always Enter the message you want to appear in the email or text message to yourself If you have a nearby camera you can attach a picture or video clip from that camera from the Attach drop down list for email only so you can see who opened the liquor cabinet Trigger Medicine Cabinet ty Active Always Additional Text com eone opened the medicine cabinet Attach Video clip from Medicine Cabinet Camera For SMS recipients attachments will not be included and the additional text may be shortened Click Save You return to the Alerts tab and the new alert appears on the When Something Happens list Each time the medicine cabinet door opens the system sends you an alert with the message you wrote The email alert includes a video clip from the selected camera Turn on Lights to Make the House Appear Occupied You can schedule your system to randomly turn on lights connected to Z Wave lamp modules to make your house appear occupied while you are away To do so you create a schedule for each module To create this schedule 1 2 10 Click the Schedu
71. e eee eee automations 39 2 2 2 2 SIGS AA schedules 48 01 lee eee ee eee ee ee eee user settings 64 __ _ 0 elle eee eee eee eee DSCNS e A S E EE PAPA ES username 65 soc ccewecwnevcctebicucwsicuedecduceceuece address network 55 U eee eee eee eee eee eee ee clips video alerts Capture 2322 gsi edad cee eee adding 30 bo ois i ate ere nd Sos woe ear ees deleting 23 CA deleting 37 aa eee LAG GS Naka AA BG NA emang 22 eee ee ha ad DA mia D R editing AA managing 16 i ccc cece sec eadecencecessecuateecccces event Zo are est eae ee eee oe ee ae sees SAVING 22 aoe se nen ceo Baa kaa AA AG NEA adding 30 a ap NG hah G4 L kame sah viewing AA examples 73 78 83 ceceeecsesecenSectcedacevesesecse exception 30 2 OCOING 27 APA AAO AA AA E PAP PRE A dashboard live video 20 ISTO 26 PBA AA AA AA deleting system events 30 ele eee ee ee ee eee eee devices 58 a Adae Oi ce crate AA APA AA pictures 23 1 0 2 eee eee eee eee eee eee eee eee troubleshooting 93 22 e eee eee eee eee eee users 63 022 Alerts TAD 26 2 ener Aa ce ete canoe cceeeedecsadoewaensees video clips 23 aoaaa eee ee Apple s QuickTime 7 2 _ 2 eee eee eee eee devices arming adding 56 _ _ 2 2 eee eee eee cece eee cece annann MOINS AA AA ecstacy A ecu se eee deleting 589 security panel SU history 26 si APA AA AA lights 89 automatic signout4
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73. e stored image collection Note You cannot delete the only picture stored for a particular camera See Deleting Pictures and Video Clips on page 23 Take Picture to take a picture with the associated camera See Taking Pictures or Capturing Video Clips Manually on page 23 JI Capture Clip to capture a video clip with the associated camera See Taking Pictures or Capturing Video Clips Manually on page 23 J Email Picture to send the displayed picture to someone through email See Emailing Pictures or Video Clips on page 22 Save As to save the picture or video clip to your hard drive if you want to keep it beyond the allotted time pictures and clips are saved by your site See Saving Pictures or Video Clips on page 22 To view thumbnails of all pictures and video clips from a particular camera 18 1 2 Click the Summary tab if it is not already displayed Click the name of a camera listed in the Cameras section Thumbnails of the stored pictures from that camera appear in the thumbnail view of the Pictures window Summary Tab Ba Help Front Door Camera w Lived iss Pictures Clips di q Older Pictures 1 25 of 62 bo ma 10 17a 7 22 10 00a 7 24 10 00a 7 23 10 20a 7 22 101182 7 22 waa Net Your pictures and video clipa ire removed ater 30 daya A In the thumbnail view of the Pictures window you can click The camera drop down list to sele
74. e system sends you an alert with the message you wrote Remotely Unlock a Door If you have a door lock device installed you can remotely open the door for a service worker an unexpected visitor or your teenage son when he forgets his key without compromising your access code The person you want to let in your house can call you when they arrive and you can perform the following procedure to remotely unlock the door To remotely unlock a door 1 Click the Summary tab if it is not already selected 2 Inthe Other Devices section click next to the door lock device for the door you want to open The door lock actions pop up window appears Usage Scenarios Fo Front Door Lock Currently Locked Click Unlock A message informs you that the door will be unlocked in a few seconds If the person leaves before you get home you can remotely lock the door by following the same steps and clicking Lock 85 About Your Devices Security Panels If your gateway is integrated with a security panel the gateway communicates with the security panel using a wired connection This tight integration allows the gateway to retrieve and update sensor information such as names and zone numbers directly from the security panel Note Because of this tight integration updates to sensor names and the like should be performed on the security panel The ability to add edit and delete sensors using the web portal is disabled You can
75. ed camera L Change Camera to select a different camera from a drop down list to display in that pane Displaying live video from an individual camera In the Cameras section on the Summary tab click E next to a camera or click Live at the top of the Pictures window when viewing thumbnails Front Door Camera maki Na mg Ma i a ole P J k 17 frames sec 763 F Still cant see video Click here Take Picture Capture Clip On the Live Video screen for a single camera you can click Ll The camera drop down list to select a different camera When you select another camera this window displays live video from that camera QO to display the live video in a smaller window when viewing the larger window O m to display the live video in a larger window when viewing the smaller window 21 O Elto display the live video dashboard for multiple cameras J Pictures to display thumbnail images of the 25 most recent pictures taken by the associated camera Clips to display thumbnail images of the 25 most recent video clips captured by the asso ciated camera Take Picture to take a picture with the associated camera Capture Clip to capture a video clip with the associated camera Emailing Pictures or Video Clips You can email pictures or video clips to anyone with an email address friends family caregivers business associates and so on Note To watch video clips that you send the
76. ed device appears 6 Enter the ID for the new device in the ID field and click Replace You return to the device details page 7 Click Save You return to the System tab and the new device appears on the list Deleting Devices If you are the site owner depending on your system configuration you can delete most devices from your site when you no longer need them Note Deleting a camera deletes all of its pictures and video clips If you want to save any pictures or video clips captured by that camera be sure to do so before you delete the camera See Managing Pictures and Video Clips on page 16 for information about archiving pictures and video clips To delete a sensor keychain remote or other device use the security panel Refer to the manufacturer s instructions for your security panel for details When you delete a device from the security panel it is automatically removed from the system Note Ifyou delete a sensor from the gateway it is not deleted from the security panel If you have a Touch Screen you can use it to delete a device Refer to the Touch Screen User Guide for details When you delete a device using the Touch Screen it is automatically removed from the system To delete a camera Z Wave device or Touch Screen from your site 1 Click the System tab if it is not already selected 2 Click the name of the device you want to delete The Device page displays information about the selected device 3
77. ed or motion is detected in a room The resulting action can be a camera taking a picture or video clip turning a light on or off locking unlocking a door or changing a thermostat setting You can set up automations to occur only in specified modes For example if someone opens the front door when you are at home and the system is disarmed you probably don t need to do anything But if someone opens the front door when you are not at home and the system is armed you might want a record of who camein or went out To accomplish this you create an automation that captures a video with your front entry camera any time the front door opens and the system is in Armed Stay or Armed Away modes See Adding Automations on page 39 for more information 38 Adding Automations Automations allow you to cause a specific action when a device is triggered always during selected times days or in selected modes You can add one or more actions to the same automation To add a new automation 1 Click the Automations tab if it is not already displayed 2 Click Add Automation The Add Automation pop up window appears 3 Select a trigger for this automation from the Trigger drop domn list The list of triggers available depends on which devices are installed at your site 4 Select an event from the Event drop down list The events listed are directly related to the selected trigger so there are no options on this list until you select a trigger
78. eees 81 Send Me an Alert When My Son Is Late ccc ccc eee cece eee e cece eececceceeceseeceeees 83 Remotely Unlock a Door u anaana cece cece eee eee cence cece cece eee e ees eeseeeeeseeeeeeeee 84 About Your Devices _ _ 2 22 2 e cece cece eee eee cee cece eee eee see eeeseeeseeeeeseeseees 86 Security Panels alaaa 2 2 02 ccc cece ec ccc cece ec cece cee eecceeceeceeeceeseeceeceeceeeeeeseeceeceessereeeseees 86 DENSON S eects ceed baha Anata a dueetnontaumnaucsuclessseemenie cast aesaatiiniencebensaneesetuies denen 86 Door and Window Sensors 22 e eee cece cee ceccceceecceccecceeceeceecceeceeceeseeceeseeeseeseees 86 Motion Sensors aaaa aaao 0000000000000000 0000000000000000 00000002D aaoo oaao oona 86 Smoke and Heat Sensors naan aaan oaao aa ec eee oaao oaa ee cee ceeceeceeeceeceeccereeeseeceeseeseees 87 Water Sensors aa 87 Freeze Sn AA 88 About Z Wave Devices _ 2 2 22 aoaaa oaaao aoaaa eee cece cece LLDD eee eee eeceseeseeseeceseeteeeeeees 88 Lighting Devices _ 2 lice cece cece cece cece cece eee c cece eee cece ceeececeecescesceceecesceseeee 89 TREMO US cis es koe tes nas eee eee eeee seen annie ee nese seed E 89 Beo aioa lt a NANANA NAA NONA EE AA AA LL aa EE RGA Sue ARE ND AA USA EE E AAT 89 IP Cameras AA AA 90 Resetting a Camera to Factory Settings l occ eee eee eee eee e cece eeeeecececeeeeee 90 Wi Fi Extenders o eee eee eee eee eee DDALL D
79. eep Custom 3 Be Right Back Custom 4 If you want the automation action to occur in all modes leave the default selection Always 6 Click Add actions 10 11 The Add Automation pop up window appears Choose one or more actions with optional delays between actions No Delay Take a Picture With Front Door Cam 8021 Add another action From the delay drop down list select the delay option you want to use for this action For exam ple Wait 5 mins From the action drop down list select the action you want to take place when the trigger occurs If the action involves taking a picture or capturing a video clip the resulting picture or video clip appears in the Cameras section of the Summary tab If you want to add multiple actions click Add another action and then choose the action s delay and action options For each additional action the delay refers to the amount of time between the end of the previous action and the start of this action If you want a set of actions to occur in a particular order with delays between the actions you need to add the actions in that order Click OK Click Save mm u LOTTIALIONS dbp You return to the Automations tab with the new automation added to the list Adding Automations When a Mode Starts With SHIFT you can define which actions occur when a mode starts You define those actions by creating automations that occur when the mode is switched to or starts See Ab
80. el limitation in reporting wired device states This delay does not occur for wireless door window sensors Motion Sensors You can use a motion sensor as part of any automation When the motion sensor detects motion in a room the status changes and the system takes some action such as taking a picture with a nearby camera or turning lights on or off For example When someone enters a site where the motion sensor monitors the area an alarm event is generated that notes that a person has arrived at your site J Ifa person comes to a front door or a particular room where there is a motion sensor and a light you can havea light come on when the motion sensor detects that person s motion and go off when no motion is detected Note Ifthe motion is very brief such as a waving a hand in front of the sensor the light might turn on and then quickly turn off This is due to the motion sensor sending a no motion message to the security panel as soon as it detects no motion For details on how to create automations see Adding Automations on page 39 You can also use your motion sensor with alerts For example Ll Add an alert to send an email or text message to one or more people whenever a motion sensor detects motion Addan exception alert that sends an email or text message if the motion sensor detects no motion You may havea store that should open at 9am If no one is present inside the store to manage it you can receive
81. en pop up window appears From the Exception Trigger drop down list select Front Door or the name of the door window sensor where you expect your son to enter the house From the Event drop down list select Open From the Active drop down list select During Selected Times Days Modes For the Start time select the earliest time you expect your son to come home For the End time select the latest time you expect your son to come home This the time the alert will be sent to you Deselect the days Sun and Sat since there is no school on those days Enter the message you want to appear in the email or text message to yourself in the Additional Text text box O d P f 2 Cnr ctome C H awa A 1 NA LJ AO KY O PATO IPIN Iser Guide For Systems Using an In Home Gateway Exception Trigger Front Door Event Open A During Selected Times Days Modes pa 3 for 00 fie PM ie 3 e 45 owe PM mr Sun Mon Tue Wed Thu Fri Sat AM wa eee Security Panel E Disarmed Armed Away E Armed Stay Modes E At Home E Vacation Out for the Day Workday E Asleep E WelcomeHome Be Right Back E Nanny Additional Text KANO Tom is not home from school For SMS recipients the additional text may be shortened 11 Click Save You return to the Alerts tab and the new alert appears on the When Something Does Not Happen list If your front door does not open between 3 00pm and 3 45pm on any weekday th
82. eo failed sign in attempts 4 troubleshooting 92 97 firmware viewing 20 cee eee eee cece eee ccc ee eee e eee eee WENSIOM 30 AA AA AA forgot M password E mesh network 88 ics 2 nccdccen ase teesadnraxeceataenneons username a 2 2 eee eee eee eee eee eee eee message scrolling 15 _ 2 2 22 2 02 eee eee e eens freeze Sensors BB kaayon haaha ie centesetemedoeencasencees MIME type G troubleshooting 97 __ e eee eee model gateway PALO WAV SO AA AAP managing 55 ___ 1 22 eee eee eee eee eee eee modes GE security panels 86 0222 e eee eee eee eee automation 3G 0222 eee eee eee eee eens GPRS history 26 2 lee cee eee ee eee cece cece eee eeeeees signal strength 55 schedule 5 troubleshooting 96 eee thermostats 25 occ ceec ho ceteent dice ooeedeaaenkecd gray icon motion sensors 86 _ 2 20 e eee cee eee ee eee eee eeee SUAS oF oats eee ta eee eee ep a AG troubleshooting 96 0 0 2 2 eee eee eee eee SVSTCIM CA AA NA AA multi action automations 40 50 51 a troubleshooting 95 green icon N status 12 13 22 2 2 2222s eee eee eee eee network address 55 ENE PAA APA ncaa aes networks H Z Wave refreshing 88 22 e eee eee eee e eee cence heat sensors 87 sseucicoh neuen AA ES notable events OID 2 E E E E I E EE E EE E History 20 AA AA AA RELEE PAA Proa NA o AA APP notifications 28
83. er Broadband LAN MAC The hardware ID of the interface connected to the local network Device LAN IP Address The address of the gateway s private network Device LAN MAC The hardware ID of the interface for the gateway s private network Router LAN IP Address The internal address of the router to which the gateway is connected J Router WAN IP Address The external address of the router to which the gateway is connected When you finish reviewing the information click OK to return to the System tab Changing the Security Panel Master Access Code The security panel master access code is the numeric code that you enter on your security panel to arm or disarm it and to change its settings It is a good precaution to change your master access code periodically especially if multiple people use the same code There are some additional reasons why you might want to change your master access code such as An unauthorized person has somehow obtained the code You want to prohibit a previously authorized person from entering your site You want to give the code to someone who feeds your pets or waters your plants while you are on vacation and then you want to change it again when you return When you change the security panel master access code change the code to the same code both in the web portal and on the security panel Note Some panel configurations support code synchronization between the web portal and security p
84. er if you add an alert for it If the water recedes the sensor indicates this change returning to Okay status A water sensor can indicate the presence or absence of water only not its depth or volume You can make the water sensor part of an alert For example the system can send an email to you if the device senses water alerting you or others to investigate the situation For details on how to create an alert see Adding Alerts on page 30 Freeze Sensors Freezing conditions can destroy plumbing elements and appliances that contain water Freeze sensors can be added to your site to generate an alarm if low temperatures threaten damage to your property The freeze sensor detects temperatures below a particular level which varies with manufacturers but is generally around 41 degrees Fahrenheit 5 degrees Celsius Freeze sensors J Monitor temperature continuously 24 hours a day and activate if the temperature drops below the set level Communicate low temperature conditions to the security panel and cause an alarm to sound Continually test their batteries and notify the system when they are low Freeze sensors can be installed in any location that you want to protect from low temperatures However avoid locations near exterior walls that may become excessively cold About Z Wave Devices Z Wave devices create what is referred to as a mesh network so they can communicate more efficiently with the gateway The
85. erally refers to connections to the Internet with much greater bandwidth than you can get with a modem There is no specific definition of the speed of a broadband connection but in general any Internet connection using DSL or cable is considered a broadband connection Bypass Temporarily disarm a sensor that would otherwise be able to trigger an alarm C Cellular The type of wireless communication that is most familiar to mobile phones users Called cellular because the system uses many base stations to divide a service area into multiple cells Cellular calls are transferred from base station to base station as a user travels from cell to cell D Dashboard A type of display that organizes and presents information in a way that is easy to read Device Any device on your home security network that is not a sensor such as the gateway security panel lamp modules cameras and so on E Event When a device s status changes the event is displayed in the Recent Events section of the Summary tab For example when a motion sensor detects motion in the room it is monitoring a fault is recorded and the event appears under Recent Events Exception Exceptions are events that do not occur when they should You set up the system to alert you if something you expect to occur does not happen For example if you expect your children to arrive home between certain hours you can set up the system to send you an alert if a door does not open
86. erform actions with respect to your security system s arm state scheduled times sensor status system events and more Using SHiFT you can set up custom modes for the ultimate amount of control For example when leaving on vacation simply select the On Vacation mode after you arm your system and the following actions can occur automatically J Change the thermostat schedule to an energy efficient schedule J Turn off all lights and lock all doors Fnablea schedule that randomly turns on certain lights between 7pm and 10pm Capture video clips from all cameras if motion is detected Send an alert when the system is disarmed to ensure that your pet sitter is caring for the family pet Upon returning home you disarm the system and change the mode to At Home Your system reverts back to the pre defined settings and schedules associated with the selected mode Alternatively you can use the mobile application to change the mode on your way back from the airport to get your home ready for your arrival without compromising your home s security To set up SHiFT add alerts automations and schedules to operate in specific modes or when a mode starts See Setting Up SHIFT on page 10 You can also create custom names for four of the modes See Customizing SHIFT on page 72 Once you have set up SHIFT you can view the current mode or switch to a new mode from the Web Portal touch screen or any supported mobile device Your syste
87. eturn to the Alerts tab and the changes are displayed Alerts Tab BY Deleting Alerts You can delete event exception and system event alerts To delete an alert 1 Click the Alerts tab if it is not already displayed 2 Click amp to the right of the alert you want to delete A pop up window prompts you to confirm the deletion 3 Click Yes to complete the deletion You return to the Alerts tab and the deleted alert is no longer listed When you delete the last alert of a certain type such as an event alert the section for that type of alert no longer appears on the Alerts tab NI BY Web Portal User Guide For Systems Using an In Home Gateway Automations Tab Overview of the Automations Tab Automations connect a change in one device with the action of another device For example you might set up an automation so a camera takes a picture if a door window sensor detects an open door You can specify the days and time or modes in which they occur E ummary History Alerts Automations Schedules System Help cf Automations Add Automation Trigger Active Acton Turn Hallway Lamp On to ahi Front Door Open SMTUTFS 6 00 PM 7 00 AM k z 2096 Take a Picture h Gun Gun Cabinet Open Always J a Cabinet Camera An automation consists of a trigger a change in a device and the action to be taken as a result of that change Devices such as door window sensors or motion sensors are triggered when a door is open
88. evices The Manage Devices Assistant appears 3 Click the type of device you want to install The installation assistant for the specified device type appears Note The gateway must be no more than 12 feet from a lamp module or 5 feet from a thermostat or door lock during installation You can move the Z Wave devices to their permanent locations after installation is complete 4 Follow the instructions in the assistant Note The device name that you assign to the device during the installation process appears in the portals exactly as you enter it during the installation process If you enter all capital letters such as FRONT DOOR it appears that way in the portals So if you want it to appear as Front Door enter it that way during installation Renaming Devices If you are the site owner depending on your system configuration you can change the name of most devices The device name can include numbers upper and lower case letters and special characters such as apostrophes and hyphens To rename a device 1 Click the System tab if it is not already displayed 2 Click the name of the device you want to change The device details page appears 3 Edit the name of the device as desired Note The device name that you assign to the device appears in the application exactly as you enter it If you enter all capital letters such as FRONT DOOR it appears that way on the System and Summary tabs So if you want it to ap
89. ext to a door lock in the Other Devices section on the Summary tab the actions pop up window appears for the selected device The button that appears indicates the state of the lock For example if the Lock button appears the door is unlocked If the Unlock button appears the door is locked Note Because of the internal mechanism in automatic door locks it takes an extra few seconds for the door lock to respond This is normal behavior On this screen you can Lock the door by clicking Lock Unlock the door by clicking Unlock A message confirms that the change will take place in a few seconds Click OK You return to the Summary tab and moments later the change appears in the Other Devices section Managing Lights If you click next to a lighting device in the Other Devices section on the Summary tab the actions pop up window appears for the selected device On this screen you can Turn the light on by clicking Turn On If it is a dimmer switch you can set the brightness level as well or accept the default Last Setting Turn the light off by clicking Turn Off Change the light s brightness level for dimmer switches only by selecting the desired level from the Brightness drop down list and then clicking Set A message confirms that the change will take place in a few seconds Click OK You return to the Summary tab and moments later the change appears in the Other Devices section Managing Thermosta
90. f or brighten or dim them at any time See Managing Lights on page 24 for more information Thermostats You can add a Z Wave thermostat to your system to maximize your energy conservation and comfort Z Wave thermostats allow you to control your heating air conditioning system whether you are on site or away from the premises Today most programmable thermostats require you to enter a specific set time and day of the week to control your temperature When you are not on site for extended periods of time the programmable thermostat continues to cool or heat your site wasting valuable energy The Z Wave thermostat takes energy conservation one step further By automating the temperature settings based on activities at your site you can maximize comfort and energy conservation For example when you leave your site in the winter you can configure the thermostat to automatically turn the temperature down when the garage door opener is activated When you enter your site later opening the garage door automatically signals the thermostat to turn the temperature back up to your comfort level You can create the opposite settings for the summer months Both wired and battery operated thermostats are supported Door Locks Z Wave door locks allow you to monitor access to your home around the clock You can lock and unlock doors from any location with your web mobile portal or iPhone App You can set up automations to send text or email upda
91. grammed by your installer while other sensors are disarmed Note Armed Night is only available with certain security systems and only when programmed by the installer J Disarmed No perimeter or interior sensors cause alarms if triggered For example people are at home so none of the sensors need to be activated Disarmed with uncleared alarm The system has been disarmed but a previous alarm has not been cleared To clear the alarm disarm the system again Armed with No Entry Delay If you set your system to Armed Instant or Armed Maximum from the security panel the gateway reports the state as Armed Stay for Armed Instant or Armed Away for Armed Maximum with the No Entry Delay option turned on When you set your system to Armed Stay or Armed Away the No Entry Delay option can be turned on but only via the secu rity panel When the system is armed with No Entry Delay on opening an entry exit door will not provide an entry delay period during which the system can be disarmed rather it will result in an immediate alarm Disarming the system turns the No Entry Delay option off To arm or disarm your security system use a security system keypad or click one of the buttons in the Security section of the Summary tab See Overview of the Summary Tab on page 11 for more information Changing To a Different Site If you have access to more than one site your site name appears on a drop down list You can ch
92. ils Replace devices See Replacing Devices on page 58 for details Delete devices See Deleting Devices on page 58 for details Managing Your Gateway When you select Gateway on the System tab its device details page appears This page provides the following details about your gateway Ly UD U OD Ly Status Indicates whether the gateway is online or offline Manufacturer The name of the gateway manufacturer Model The model number of the gateway Serial Number The hardware serial number for the gateway Next Update The date and time of the next sync Last Update The date and time of the last sync Firmware Version The current firmware version Hardware Version The gateway model and operating system Under Communication Link Status it provides Ly Ly Primary Connection Type The communication type used by gateway broadband or cellular Broadband Connection Status The status of the broadband network interface active or inactive Cellular Connection Status The status of the cellular network interface available or unprovisioned Cellular Signal Strength The strength of the gateway s cellular connection O is no connection and 5 is the strongest connection This item appears only if the site is provisioned for cellular backup Under Network Address information it provides Ly Ly Ly Ly Broadband LAN IP Address The address of the gateway on the local network behind the rout
93. ing When experimenting please note that it could take up to 60 seconds for changes made in the web portal to take effect on the camera and the change temporarily closes any current live video streams 3 Click Save 4 Return to your web portal and attempt to watch live video again See Working With Live Video on page 20 for details 5 Ifyou get another error or time out message contact customer support 3285 Disconnected Error Ifa message informs you about a 3285 Disconnected error and your computer is on a network using an outbound Internet proxy you might need to manually configure your browser s proxy settings in order to support live video To configure your browser s proxy settings for Mac OS X 1 Open Safari 2 Navigate to Preferences gt Advanced gt Proxy Change Settings 3 Inthe Bypass proxy settings for these Hosts and Domains text box add 127 0 0 1 4 Click OK to save the change and retry live video To configure your browser s proxy settings for Windows Internet Explorer 1 Open Internet Explorer 2 Goto Tools gt Internet Options gt Connections gt LAN Settings gt Advanced Note Ifthe check box next to Use a proxy server for your LAN is not checked it indicates that you are not using an outbound Internet proxy Cancel out of this procedure as it is not appropriate for your configuration nooting Bay FOUD es 3 Inthe Exceptions text box add 127 0 0 1 4 Click OK on all windows to s
94. k listed or if you are having problems installing the online version select an Offline link For 64 bit Windows operating systems select the 32 bit Java download link and run the 32 bit version of your browser QuickTime currently requires this A message prompts you to install the software Click Run Respond to the prompts as they are displayed You can accept the default settings for each step of the installation However you do not need to install the Yahoo Toolbar Be sure to deselect that option before continuing to the next step of the installation unless you want to install it During the software installation a message keeps you informed of the progress Note When the installation is complete you must restart your browser When you do it closes this window and the web portal When your browser restarts return to the web portal sign in and click Help at the top of any page Then navigate to Troubleshooting gt Resolving Live Video Problems to return to this help page Be sure to select the check box next to Restart my browser s now to verify the installation and click Finish Return to the web portal and attempt to watch live video again See Working With Live Video on page 20 for details If you get another error or time out message it is likely that you are experiencing some form of video connectivity problem Possible causes include Ly Ly Insufficient Internet uplink from gateway to the Internet f
95. last it displays picture thumbnails if you viewed video clips last it displays video clip thumbnails Click Cameras to display in the large view of the most recent picture taken with the camera whose pictures you most recently viewed Click Live Video Dashboard to display the Live Video Dashboard in a pop up window Today s Schedule The Today s Schedule section shows the actions scheduled to occur today You can click any action listed to view or edit details for that action See Editing Schedules on page 51 for information about how to edit schedules If you click Today s Schedule it displays the Schedules tab See Overview of the Schedules Tab on page 43 for more information about schedules Customizing the Summary Tab You can set up the Summary tab to show or hide each section as well as the scrolling message at the bottom of that page You can also set the number of large pictures and thumbnails to display for each camera in the Cameras section If you display the large picture it is the most recent picture or video clip captured by each camera To customize the Summary tab 1 Click the Summary tab if it is not already displayed 2 Click Customize this page at the bottom of the page The Customize Summary Page displays a list of options that you can select to appear on the Summary tab By default all options are selected tr a Wa Wa a Po N J J 3 4 Uncheck any sections that you do not want to
96. les tab if it is not already displayed Click Add Schedule The Add Schedule pop up window appears In the Name text box enter Randomize hallway lamp or the name of a lamp module of your choice For start time specify the earliest time you want the lamp to turn on Click More Options and specify the latest time you want the lamp to turn off Select Randomize If you want the schedule to operate every day of the week leave all of the Days check boxes checked From the Start Action drop down list select Turn Hallway Lamp On substituting the name of your lamp module and select the desired brightness level if it is a dimmer module Under End Action select Turn Hallway Lamp Off substituting the name of your lamp module If you want this schedule to operate only when you are not home deselect the Security System Disarmed and Security System Armed Stay check boxes Usage Scenarios aY Name Randomize hallway lamp Start 6 e 00 e PM we More Options End 11 j 00 e PM f D Repeat Do Not Repeat ill Randomize Sun Mon Tue Wed Thu Fri Sat Days W M M M M M M Start Action Turn White Dimmer On to Last Setting Edit Actions End Action Turn White Dimmer Off Edit Actions Active in Selected Modes Security Panel E Disarmed Armed Away E Armed Stay Modes E At Honte Yacation Out for the Day E Workday E Asleep E WelcomeHome Be Right Back E Nanny 11 Click Save You
97. leted by Mum Today 11 50 AM Schedule Una Shift1 deleted by Mum 26 You can click any of the links across the top to view a specific type of information or click All to view all types of historical information If you click All you can select a device from the Selected Device drop down list or select All Devices to view logged information about all devices at your site You can also select a different time period if desired from the Time Period drop down list When you select a thermostat device a history graph appears The thermostat history graph indicates the temperature fluctuations during the selected period of time The numbers on the right show the range of temperatures covered by the graph The default time period is Past 24 Hours You can select a different time period Past Hour Past 2 Days Past 3 Days or Past 7 Days to show temperature fluctuations for the last hour 48 hours 72 hours or week respectively or select a date range that represents a prior week By default the time periods use the current date and time to calculate what appears in the history graph Alerts Tab Overview of the Alerts Tab Alerts provide information about what is happening at your site so you can be aware of all events even when you are away You can set up your system to send email and or text messages SMS to a PC PDA or cell phone alerting you when each type of event occurs or in the absence of an event You can determine the
98. lick My Profile History to view your recent history of access to your site from the web portal mobile portal and iPhone App Note You can view all the recent history of all users access to your site on the History tab See Overview of the History Tab on page 26 for more information TJ Click SHiFT to customize your home or business automation modes See Customizing SHIFT on page 72 Click Devices from any other page to return to the default view Managing Devices When you click the name of a device on the System tab the device details page appears This page allows any user who has access to your site to view information about the selected device On the security panel s device details page you can change the security panel s master access code See Changing the Security Panel Master Access Code on page 56 for details In addition if your system configuration supports it site owners can make changes to devices The type of changes you can make depends of the type of device See Managing Your Gateway on page 55 for more information about the gateway Refer to the About Your Devices chapter for more information about other devices If you are the site owner depending on your configuration you can 54 UD UO U O Manage your gateway See Managing Your Gateway on page 55 for details Add devices See Adding Devices on page 56 for details Rename devices See Renaming Devices on page 57 for deta
99. ling of different types of alerts Alerts Tab ees Schedules History Alerts Automations Summary l Alerts Tigger Active Send When Something Happens Security Panel Dis armed MIWTE 3 00 AM 6 00 PM Massage only O Gun Cabinet Open Always Message amp Clip When Something Does Not Happen Back Door Open _NTWTF_ 3 00 PM 4 00 PM Message only J When A System Event Happens System Device Trouble Always Message only Security System Alarm Always Message only O The Trigger column lists the events that cause the alerts to be sent The Active column shows the conditions under which the alert is to be sent The Send column indicates whether a picture or video will be included with the alert or if the alert will contain a message only On this screen you can JI Add alerts See Adding Event Alerts on page 30 Adding Exception Alerts on page 32 and Adding System Event Alerts on page 34 Edit alerts See Editing Alerts on page 36 Delete alerts See Deleting Alerts on page 37 Event Alerts The event alert is a powerful tool that allows you to set up alerts for a specific device alarms or events When a particular device detects a change such as a door opening or someone entering a room the system can send an alert For example if you live alone and want to know if your security system is disarmed when you are not at home you can set up an alert to keep you informed
100. lly by name An arrow next to the column title indicates that the list is sorted by that column You can check the list to determine whether all of the installed devices are working properly To the left of each device name is a status icon which provides the following information Status Icon Sensor State 5 Online Unknown lif the gateway or security panel is offline the status of all sensors is unknown fF Web Portal User Guide For Systems Using an In Home Gateway Status Icon Sensor State O Offline o Installing You can click any device name to display detailed information about it See Managing Devices on page 54 for more information In some cases a Manage Devices button appears at the top of the page See Adding Devices on page 56 for more information Above the list of devices on this page are links that you can click for more information and functionality Click Site Settings to change your site name or time zone See Managing Your Site Settings on page 59 Click Users to display a list of users who have access to your site Then you can change your own account settings and if you are the site owner you can add or delete other users access to your site See Managing Users on page 60 Click Access Codes to manage site access codes See Managing Access Codes on page 69 J Click My Profile to view or change your account information See Editing Your Profile on page 64 C
101. m can be set to any of eight different modes that govern the behavior of your security system cameras lights thermostats and locks Viewing the Currently Active Mode You can view which mode is currently active from the Summary page To view the currently active mode 1 Click the Summary tab if it is not already selected At the top left in the Security section the SHiFT button appears labeled with the currently active Po Web Portal User Guide For Systems Using an In Home Gateway mode or the word SHIFT prior to first use In this case the Out for the Day mode is active Security and SHIFT Arm Stay Disarmed All Quiet Switching Modes You can manually switch modes on the Web Portal s Summary page You can also set up an automation or a schedule to automatically switch to another mode based upon an event or the time of day To manually switch to a mode 1 Click the Summary tab if it is not already selected At the top left in the Security section the SHiFT button appears labeled with the currently active mode In this case the Out for the Day mode is active Security and SHIFT Out for the Day Disarmed All Quiet 2 Click the SHiFT button to open the mode selection dialog The currently active mode s button is highlighted About SHiFT Help Currently Out for the Day Out for the Day Be Right Back Custom 1 Custom 2 Custom 3 Custom 4 Cancel 3 Click on the mode you wan
102. mesh network allows devices to be located further away from the gateway than if each Z Wave device had to communicate directly with the gateway since the devices relay communications from more distant devices to closer devices until the message gets to the gateway The successful installation of Z Wave devices depends on several factors Many devices support long range install which means that they can be installed at some distance from the gateway Others do not and must be located very close to the gateway during installation and moved to their final location after the installation is complete If you are the site owner a Refresh button appears on the final installation page of the Z Wave installation assistant and on the Z Wave device details page of the System tab When you click Refresh the gateway optimizes the Z Wave mesh network based on the current locations of all installed Z Wave devices This facilitates optimal communication among the devices and the gateway There are two times when you should click the Refresh button _ After you complete the installation of all of Z Wave devices and move them to their permanent locations _ After you move one or more Z Wave devices to a new location The mesh network tells each device on the network which devices to communicate with in order to get information to the gateway When you physically move a device it breaks a connection in the network which can cause communication problems
103. mostat to Heat to and select the temperature to which you want to turn down the heat Select one or more modes in which you wish this schedule to occur Morning Temperature Start 7 m 00 r ame lM More Options End 8 ow 15 ie AM iw QO Repeat Do Not Repeat till Randomize Sun Mon Tue Wed Thu Fri Sat Days O MM MM M O Start Action Set Thermostat TBZ48 to Heat to 68 End Action Set Thermostat TB2Z48 to Cool to 62 Edit Actions Active in Selected Modes Security Panel Disarmed Armed Away Armed Stay Modes At Home E Vacation E Out for the Day Workday Asleep E WelcomeHome E Be Right Back E Nanny 11 Click Save 82 To create the evening schedule 1 2 Repeat the procedure for the morning schedule with the times you want to turn the heat up and then down in the evening Name the schedule appropriately such as Evening Temperature Send Me an Alert When My Son Is Late lf you have a son who comes home from school on his own to an empty house you can make sure you know about it if he is late The system can send you an alert if your front door does not open within the timeframe when you expect your son to come home To set up this alert 1 2 10 Click the Alerts tab if it is not already displayed Click Add Alert On the Select Alert Type pop up window select When something does not happen and click OK The Alert When Something Does Not Happ
104. ms Reasons The timestamps on your pictures and videos are incorrect Your time zone is not set correctly Troubleshooting aY Resolutions Adjust your time zone See Managing Your Site Settings on page 59 When took a picture nothing When you take a picture or capture happened a video clip it takes between 5 seconds and 3 minutes to complete the action depending on a number of factors including how recently your gateway communicated with the server During the indicated time window the servers receive your request communicate with your gateway and then initiate the local devices to act Finally your Summary tab is updated with the new settings or status A device that you expect to appear in the Other Devices section of the Summary tab is not listed The installation process might not be finished the device might not have been installed or the device is not a Z Wave device The Security section of the Wait for the picture to appear If it does not appear within 3 minutes refresh your browser window on the Summary tab Check the System tab to be sure the device is listed Then J fit is listed with a gray status icon it is still in the process of being installed Wait until the status icon turns green on the System tab and then check the Other Devices section of the Summary tab again J Ifitis not listed on the System tab it is not installed Install the device See Adding
105. n issues The following are known browser specific limitations Viewing live video with Safari with Mac OS X occasionally causes the browser to close unexpect edly If this problem occurs restart the browser J Video clip playback on Safari with Mac OS X 10 6 might occasionally show a question mark icon instead of video If this problem occurs try to play the clip again Viewing live video running Google Chrome on Mac OS X 10 7 and 10 8 is not supported Apple has removed native support for the Java browser plug in and Oracle only supports a 64 bit Java plug in These plug ins are not compatible with Google Chrome as it is a 32 bit browser Use Firefox or Safari browsers instead Site Owner Privileges There are certain features of the system that only site owners can use For example only site owners can set up alerts Non owners do not see the Alerts tab at all The following table lists all of the features and services available to site owners only Feature or Service Related Help Topics Change your site name and other site settings Managing Your Site Settings on page 59 Change your security panel access code Changing the Security Panel Master Access Code on page 56 Add edit replace or delete devices Managing Devices on page 54 Add edit delete or receive alerts Overview of the Alerts Tab on page 28 Add edit or delete users Managing Users on page 60 Change which of your sites are available
106. nformation about modes see About SHIFT on page 7 E Web Portal User Guide For Systems Using an In Home Gateway Active During Selected Times Days Modes 12 a 00 ie AM ie 11 59 e PM 7r Sun Mon Tue Wed Thu Fri Sat Security Panel Disarmed Armed Away Armed Stay Modes At Home Vacation Out for the Day Workday Asleep WelcomeHome Be Right Back Nanny If you want to receive the alert under all conditions leave the default selection All day 2 Enter text in the Additional Text box if desired 3 Click Save You return to the Alerts tab and the newalert is listed in the When Something Does Not Happen section Adding System Event Alerts You can add system event alerts to be notified when a system event occurs System events include a system configuration change a device that is tampered with the server connection goes down or there is a problem with the system To add a system event alert 1 Click the Alerts tab if it is not already displayed 2 Click Add Alert The Select Alert Type pop up window appears 3 Select When a system event happens and click OK The Alert When System Event Happens pop up window appears 34 Alerts Tab When the trigger occurs the site owner will be sent a message that includes the site name date time and system event Trigger Select System Event Additional Text No Attachment For SMS recipients the additional text may be sh
107. nvenience if this computer is connected to a printer print this page of instructions 1 Go to http www apple com quicktime download 2 Install the latest version of the free QuickTime player by clicking the Free Download Now button and following the instructions provided on the screen Note You do not need to install iTunes and you do not need to submit an email address in order to install QuickTime 97 8 There might be several pauses some up to 2 minutes with no activity during the following installation steps These pauses are normal If this happens be patient and wait for the next step to appear When a message prompts you to run or save the file click Run When a message prompts you again to run the software click Run to start the QuickTime installer During the installation respond to the prompts as they are displayed In general accept the default settings for each step of the installation However you may change the settings assuming you understand the impact of the change Note During the installation a message might inform you that all running QuickTime applications must be shut down Click OK to dismiss this message Note This action might close your browser windows If it does when your browser restarts return to the web portal sign in and click Help at the top of any page Then navigate to Troubleshooting gt Resolving Live Video Problems to return to this help page At the end of the install
108. onal users These codes arm and disarm the security panel but they cannot perform more advanced functions like adding editing or deleting access codes Generally you give these codes to family members and service workers Each access code can be assigned a unique name so that history will show which access code was used for arming or disarming Your security system may also support special types of standard codes For example an Arm Only Code if available can only be used to arm the system but not to disarm it A Babysitter Code if available cannot be used to disarm the system unless it was also used to arm the system Duress Code A special access code to be used in emergency duress situations only When used in addition to performing the requested function on the security system a special type of silent alarm is also generated For example if an intruder surprises you when you are arriving home and forces you to enter the home and disarm the security system you can enter the duress code instead of your usual access code to disarm the security system and send a silent alarm to the cen tral monitoring station that indicates that you are under duress To the intruder it looks like you are entering the normal code to disarm the system but the central monitoring station will notify the authorities that you are under duress and they will respond as a robbery in progress The duress alarm allows you to obey your captor while still sending for
109. ons The window switches to the Add Actions view From the Action drop down list select the action that turns the desired light on Click Add another action An additional set of Delay and Action drop down lists appear From the second Delay drop down list select how long you want to keep the light on for For example Wait 5 minutes 10 From the second Action drop down list select the action that turns the desired light off The following shows what the Add Actions view should look like after performing the previous four steps Choose one or more actions with optional delays between actions No Delay Turn Living Room Lamp On pa Walt 5 minutes sa Turn Living Room Lamp Off pa o Add another action 11 Click OK 12 Click Save You return to the Automations tab Now if the specified door opens or motion is detected by the specified motion sensor the system will turn a light on for several minutes Turn Off Power to Media Center Even though your TV and related devices are turned off they draw small amounts of power that wastes energy as long as they are connected to a power source To save energy you can schedule your system to turn off the power to your entire home media center when you are unlikely to be using it Connect all of the electronic devices you want to control TV stereo cable satellite box VCR DVD player and so on to a plug strip or surge protector Then connect the plug strip or surge
110. or F associated with any displayed temperatures You can change your preferred temperature units any time you want To change your preferred temperature units 1 Onthe My Profile page click Change next to Temperature Units A pop up window appears 2 Select your preference from the drop domn list 3 Click Save You return to the My Profile page and the change takes effect immediately Changing Your Password Changing your password periodically is a good habit which results in greater security for your web portal account Note Depending on your system configuration you might or might not be able to change your password within the web portal To change your password 1 Onthe My Profile page click Change next to Password A pop up window appears 2 Entera new password in the New Password text box 3 Enter the new password again in the Confirm New Password text box to ensure that you entered what you intended 4 Enter your current password in the Password text box 5 Click Save A message informs you that your password was successfully changed The next time you sign in you must use the new password 6 Click OK You return to the My Profile page Changing Your Security Questions The first time you sign in to the web portal the system might prompt you to select and answer some security questions If you ever forget your password the system requires that you answer your security questions before it allows you to reset
111. or example your camera is uploading at 500 Kbps but your DSL uplink can support only 384 Kbps Insufficient Internet downlink from Internet to browser for example your camera is uploading at 500 Kbps but your remote location supports only 384 Kbps downlink or you are using a dial up connection to view live video Low quality Wi Fi connection from camera to gateway for example your camera is too far from your gateway Low quality Wi Fi connection at your remote PC for example you are using a PC at a Wi Fi location with very heavy Wi Fi usage The Internet or your local network is experiencing data connectivity or packet loss Continue with the next procedure To adjust your video connectivity settings 1 2 Click the System tab if it is not already displayed Click the name of the camera from which you want to watch live video the camera whose video connectivity settings you want to change The Device page for that camera appears Name Front Door Camera Model Wireless Camera Model RCSO021 Wersion 1 0 03R01 Server Name SCZESB4E8 ID DOCO022E84E8 Video Bandwidth Medium up to 517Kbps w Status Online Last Update Today 1 11 PM 2 From the Video Bandwidth drop down list select the bandwidth that best matches the actual video bandwidth of your computer If the camera uses Wi Fi there may be locations in the house where less ideal Wi Fi connectivity warrants an even lower bandwidth sett
112. or may be installed 1 Verify that the arrows on itself as open when it is closed incorrectly the sensor and the magnets are aligned 2 There might be too much space between the sensor 2 Re position the sensor and the magnet and magnet to decrease the space between them A motion sensor continues to Motion sensors have a built in four No action required report Motion in the Security minute delay If after four minutes section of the Summary tab it does not detect any motion it after the motion has stopped reports No Motion The cellular signal strength for 1 The cellular antenna is not 1 Connect the antenna cellular backup is between 1 connected that came with the and 3 Applicable only if you gateway to the subscribe to cellular backup The gateway is in a solid connector on the service cabinet or not near a window gateway labeled Cellular or door You can determine the signal 2 Reposition the gateway strength by selecting the so it is not in a cabinet gateway on the System tab and its antenna is closer The Cellular Signal Strength to a window or door value appears under Communication Link Status 96 Troubleshooting aY Symptoms Reasons Resolutions A signal strength of4 or 5 is optimal The cellular signal strength is 0 The required SIM card is not Install the SIM card in the Applies only if you subscribe to installed in the gateway gateway and reboot the cellular backup service g
113. ortened 4 From the Trigger drop down list select a trigger for this alert The list of triggers available depends on which devices are installed at your site Trigger Triggering Event Security System Alarm The security panel reported an alarm or an alarm condition was cleared System Configuration A device was added or deleted Change System Device Trouble Trouble was detected for the system or a device or a trouble condition was cleared Trouble is defined as a device going offline a device with low battery power a system AC power failure or a user locked out after failed sign in attempts For systems that do not distinguish device tampers from general trouble device tampers are also included in this type of trigger Device Tamper A device s tamper sensor was triggered or a tamper condition was cleared Note This option is available only for security panels that report tamper events separately from general trouble events If this trigger is unavailable for your system to receive alerts about device tampers create a System Event Alert with a trigger for System Device Trouble 5 From the Active drop down list select the conditions under which you want the alert to be sent If you select In Selected Modes you can specify in which security system states and modes the alert is to be sent In unselected states and modes no alert is sent even if the specified trigger event occurs For more information about modes see
114. ostat heating and cooling periods For example you can create a schedule that turns on a particular light at 69m each evening and turns it off at 11pm In this example the schedule is in effect every day Start 6 e 00 e PM e M more Options End 11 e 00 e PM fiw 4 Repeat Do Not Repeat fil Randomize Sun Mon Tue Wed Thu Fri Sat Days M M W E K E F Start Action Turn Outdoor Lights On Edit Actions End Action Turn Outdoor Lights Off Edit Actions Scheduling Repeated Actions You can schedule actions that repeat during a specified time period For example you can schedule a Z Wave appliance module to turn off your media center TV stereo DVD player and so on every 30 minutes throughout the day This ensures that you save energy during the hours you are not likely to use the media center even if someone does turn it on for a period of time during those hours Save energy on media center Start 12 00 pa AM More Options End 11 e 59 ne PM fiwe O Repeat Every Hour a Sun Mon Tue Wed Thu Fri Sat Days NM M M M M M M Action Tum Media Center Off Edit Actions Scheduling Random Actions You can schedule an action to occur randomly In fact you can schedule just a single action such as capturing a video clip anytime during a certain period of time or you can schedule both start and end actions to occur during the specified period of
115. ou want to take place when the scheduled time occurs Some devices such as dimmer lamp modules and thermostats provide an additional drop down list to the right with more options such as brightness level and temperature If additional options appear on a drop down list select an option Note Ifthe action involves taking a picture or capturing a video clip the resulting picture or video clip appears in the Cameras section of the Summary tab c Ifyou want to add multiple actions click Add another action and then choose the action s delay and action options For each additional action the delay refers to the amount of time between the end of the previous action and the start of this action If you want a set of actions to occur ina particular order with delays between the actions you need to add the actions in that order d Click OK 8 Click the End Action Add actions button if it appears that is if you specified an end time The Add Schedule pop up window appears a From the delay drop down list select the delay option you want to use for this End action b From the action drop down list select the action you want to take place when the sched uled time occurs c Ifyou want to add multiple actions click Add another action and then choose the action s delay and action options For each additional action the delay refers to the amount of time between the end of the previous action and the start of this action If
116. out SHIFT on page 7 for details about SHIFT To define which actions occur when a mode starts 1 Click the Automations tab if it is not already displayed The Add Automation pop up window appears 2 Click Add Automation 3 From the Trigger drop down list select When Mode Starts 4 From the Event drop down list select the mode that you want to define actions for 5 From the Active drop down list keep Always or if desired select During Select Times Days to specify a specific day and time during which the trigger should be active this is generally not required 6 Click Add actions to add a list of actions to perform when the mode starts Typically you should create one When Mode Starts automation for each mode To perform multiple actions when a specific mode starts add multiple actions to the same When Mode Starts automation rather than creating multiple automations Editing Automations After you create an automation if it is not working as planned you can edit its details You might also want to edit an automation to change the modes it is active in To edit an automation 1 Click the Automations tab if it is not already displayed 2 Click next to the automation you want to change The Edit Automation pop up window appears 3 Make the desired changes and click Save See Adding Automations on page 39 for details Note You cannot change the trigger of an automation If you want to change the trigger delete
117. pa s Caregiver The email address is where the invitation will be sent If you own multiple sites you can select any of those sites for the invited user If there is only one site which is true in most cases the sites section does not appear 3 Click Send Invitation A message confirms that the invitation was sent 4 Click OK You return to the Users page When the user receives the invitation he or she can follow the instructions to sign up for access to your site When the user completes the sign up process his or her name appears on the Users page See Signing In on page 3 for information about signing in for the first time when you receive an invitation from the site owner Giving Access to Existing Users You can allow someone who already has access to at least one site to access your site as well This works well when one person is responsible for managing two households such as your elderly father s house and your own or when you simply want someone you trust such as your sister to be able to make changes to your system Note Only the site owner can give access to other users To give access to an existing user 1 On the Select User Type pop up window select Give access to an existing user and click OK The Give Access to Existing User pop up window appears Enter the username or email address depending on the prompt that the user signs in with on other sites If you own more than one site
118. pear as Front Door enter it that way here 4 Click Save You return to the System tab and the new device name appears on the list Replacing Devices If you are the site owner depending on your system configuration you can replace some devices if they are defective or you need to replace them for another reason on the device details page Note Ifyou are replacing a camera factory reset the replacement camera before you begin the procedure below See IP Cameras on page 90 for information about how to factory reset a camera To replace a device 1 Connect the new device to the Device LAN port of your gateway with an Ethernet cable Note This is a required but temporary step If the Device LAN port on the gateway is occupied you can temporarily disconnect the current device use the Ethernet cable in Device LAN port to connect the camera and then reconnect the other device after completing the device replacement 2 Connect the device s power supply to an electrical outlet 3 When the device is fully powered up click the System tab in the web portal if it is not already dis played Note An IP camera is fully powered up when the POWER and NETWORK LEDs on the front of the camera turn solid green A Touch Screen is fully powered up when its home page is displayed 4 Click the name of the device you want to replace The device details page appears 5 Click Replace The Replace Device pop up window for the select
119. protector to a Z Wave appliance module and plug that into a wall outlet The action in this schedule cuts the power to the plug strip or surge protector saving the energy that each of those devices would have used while you are asleep or away from home To set up the schedule 1 Click the Schedules tab if it is not already displayed 2 Click Add Schedule The Add Schedule pop up window appears E Web Portal User Guide For Systems Using an In Home Gateway 76 12 100 AM iam E More Options Sun Mon Tue Wed Thu Fri pas W A A A A A e Active in Selected Modes Security Panel Disarmed Armed Away Armed Stay Modes At Honte Vacation Out for the Day Custom 2 Asleep Custom 3 Be Right Back Custom 4 3 Enter the name of the schedule such as Save energy on media center 4 Leave the default setting for the start time 5 Select More Options and leave the default setting for the end time Start 12 pa 00 imi AM cm More Options End 11 5 PM a Repeat Every Hour tilt Randomize rl Sun Mon Tue Wed Days W W MW Ml For Repeat select Every Hour By repeating the action you ensure that the power to your media center is not left on for more than an hour when you are asleep or not at home Leave all of the days of the week selected Click Add Actions The Add Schedule pop up window appears Usage Scenarios Fo Choose one or more actions with optional delays between action
120. return to the Schedules tab With this schedule when you are not home the selected lamp turns on every night between 6pm and 8 30pm the first half of the specified timeframe and turns off between 8 31pm and 11pm the second half of the specified timeframe 12 Repeat steps 2 through 11 for each lamp you want turn on and off randomly Each light controlled by a lamp module can have a different schedule Of course not all lights controlled by a lamp module need to have a schedule You decide which lights are controlled by a schedule Adjust the Heat at Different Times of the Day Ifyou want to turn down your heat on weekdays while you are at work and while you sleep at night but turn it up first thing in the morning and during the evening when you are at home you can create two schedules one for the morning and one for the evening To create the morning schedule 1 Click the Schedules tab if it is not already selected 2 Click Add Schedule 81 Pe Web Portal User Guide For Systems Using an In Home Gateway 10 Enter the name of the schedule such as Morning Temperature Select the time in the morning when you want to turn up the heat Click More Options to display the end time Select the time you want to turn down the heat Select the days you want this schedule to occur For Start Action select Set Thermostat to Heat to and select the temperature to which you want to turn up the heat For End Action select Set Ther
121. roughout the house is as close to the center as possible and on the second floor if it is a two story house Keep the gateway off the floor and away from walls and large metal objects like file cabinets If changing the placement of the gateway or the channel does not solve Wi Fi range issues for all Wi Fi devices you can install a Wi Fi extender Note You can install only one extender per network The Wi Fi extender must be located within signal range of your wireless gateway The stronger the signal the more it has to boost so experiment with placement It works best in situations where there is a weak signal in the desired location Install the extender halfway between the gateway and the remote device you are trying to connect Note Ifyou ever replace your Wi Fi extender you can delete the old device and then add the new one See Deleting Devices on page 58 for information on how to delete a device in the web portal aY Web Portal User Guide For Systems Using an In Home Gateway Troubleshooting General Troubleshooting Tips The following table lists some common issues and their resolutions Symptoms Reasons Resolutions You are unable to access the You might not be connected to the In your browser navigate to a web portal Internet known web site such as google com to be sure you are connected to the Internet After changing the master secu You must change the master secu Change the master security rity code
122. s No Delay im Tum Media Center Off Add another action 9 From the delay drop down list select No Delay 10 From the action drop down list select Turn Media Center Off or the name of your media center s appliance module if different 11 Click OK 12 For modes deselect Security Panel Disarmed and Armed Stay 12 me 00 me AM oe More Options End ii w 59 PM f O Repeat Every Hour Sun Mon Tue Wed Thu Fri Sat Days W M M M M M M Action Tum Media Center Off Edit Actions Active in Selected Modes Security Panel E Disarmed Armed Away E Armed Stay Modes At Honte Vacation Out for the Day Custom 2 Asleep Custom 3 Be Right Back Custom 4 13 Click Save You return to the Schedules tab and the new schedule appears on list This schedule turns off the media center appliance module every hour while you are asleep or not at home but leaves it on when you are at home 7 ly ln Wa Wa a Yr f Send Me an Alert When Motion Is Detected in the Master Bedroom Ifyou have an area that you do not expect other people to enter when you are not at home such as the master bedroom the system can send you an alert when a motion sensor senses movement in that location The following procedure provides an example of this type of alert To create this alert 1 2 3 Click the Alerts tab if it is not already displayed Click Add Alert On the Select Alert Type pop up window
123. s on page 24 and Managing Thermostats on page 25 for more information If you click Other Devices the History tab displays the history of all installed devices See Overview of the History Tab on page 26 for more information about the History tab Notable Events The Notable Events section displays security panel and sensor activity over the last seven days that might be considered unusual or requires your attention The types of activities that generate notable events are Security system arming and disarming J Security system alarms and cleared alarms including the sensors associated with each _ Trouble with security system components security panel or sensors such as low battery AC power loss for security panel or tamper conditions J Tripped conditions in life safety sensors such as smoke detectors or environmental sensors such as freeze sensors which might or might not be associated with a security panel alarm Bypassed sensors For each event listed the Notable Events section displays the date and time along with a description of the event A yellow triangle appears next to events where a problem occurred For example when you successfully arm or disarm the security system no yellow triangle appears the listing is for your information only But when a smoke alarm is tripped a yellow triangle appears next to that listing to draw your attention to it In this section you can click Notable Events
124. ser Type pop up window appears 60 Note Depending on your system configuration you might or might not see the Select User Type pop up window If the Give Access to Existing User pop up window appears instead skip this section and refer to Giving Access to Existing Users on page 62 for details 4 Ifyou want to J Adda user who has never had access to the web portal before click Invite a new user See Adding New Users on page 61 Give access to someone who already has access to another site click Give access to an existing user See Giving Access to Existing Users on page 62 Note Only the site owner can add users or give access to other users Adding New Users You can add new users who have no other access to your site Note Depending on your system configuration you might or might not see the Select User Type pop up window when you click Add User on the Users page of the System tab If the Give Access to Existing User pop up window appears instead skip this section To add a new user 1 Onthe Select User Type pop up window accept the default selection Invite a new user and click OK A pop up window appears Add to Sites Emily s Home Mom s House 2 Enter the required information The username is what the invited user will use to sign in to your site The display name can be the user s real name such as Emily or Mom or a descriptive term such as Morning Manager House Sitter or Grand
125. t ka A red diamond indicates a sensor problem i oe A yellow circle indicates that doors or windows are open A number appears in the yellow circle to indicate the number of open sensors WA Sometimes both a red diamond and a yellow circle appear indicating both a problem with a sen sor and an open door or window Waves form around the shield to indicate that motion is detected You can click the system icon to display the History tab with Security Panel selected as the filter See Overview of the History Tab on page 26 for more information Other Devices The Other Devices section lists all of the Z Wave devices installed at your site such as lighting modules door locks and thermostats If a scroll bar is visible you can scroll down to see more items on the list A status icon appears to the left of each device The following table lists all of the possible icons you might see in this section icon Description amp Door locked Door unlocked T Light off an Light on 13 ASAL Dn rf rx J Iler Maii r n Cnr C ckamcec m H vy a p NA kd NA AI AB ATO PAANI O Web Portal User Guide For Systems Using an In Home Gateway CI Temperature within set range Tem perature outside of set range 2 Camera online o Low battery or offline Installing Unknown You can click next to any device to view the actions available for that device See Managing Door Locks on page 24 Managing Light
126. t offline online History Alerts Automations Schedules System 2 Help O History All Alerts Automations Schedules Notable Events Pictures Clips Site Access System Selected Device All Devices i Time Period Past 24 Hours aa Today 12 21 PM Mode changed to At Home by Mum Today 12 04 PM Outdoor Lights set to On by automation Ambush Alley Open Today 12 04 PM Ambush Alley Zone 25 changed to Open Today 12 04 PM Back Yard Cam 0C310 changed to Motion Today 12 04 PM Back Yard Cam 0C310 changed to No Motion Today 12 03 PM Outdoor Lights set to Off by Mum Today 12 00 PM Back Yard Cam 0C810 changed to Motion Today 11 59 AM Back Yard Cam 0C810 changed to No Motion Today 11 55 AM Back Yard Cam OC810 changed to Motion Today 11 55 AM Back Yard Cam 0C810 changed to No Motion Today 11 55 AM Outdoor Lights set to On by schedule ambush Today 11 53 AM Automation with trigger Front Door and action Set SHIFT te Be Right Back was deleted by Mum i mM Today 11 53 AM Automation with trigger Ambush Alley and action icSet Thermostat TEZ48 te Heat te ic 0 was deleted by ium Today 11 53 AM Schedule ambush was modified by Mum Today 11 52 AM Outdoor Lights set to Off by Mum Today 11 51 AM Back Yard Cam OC810 changed to Motion Today 11 51 AM Back Yard Cam 0C810 changed to No Motion Today 11 50 AM Schedule una deleted by Mum Today 11 50 AM Schedule Una Shift de
127. t to switch to For example At Home Note To close the dialog without making a mode change click Cancel The system immediately switches over to the new mode except during an exit delay when arming the security system All alerts automations and schedules associated with the selected mode become active Ly Ly If you select a mode during an exit delay the mode change becomes pending and you see a notification that the mode will start after a few moments Be Right Back mode will Start after a few moments The selected mode becomes active only after the exit delay is complete If you cancel the security arming sequence the pending mode becomes immediately active To cancel the mode switch click on the SHIFT button a second time and click Cancel The previous mode remains active To change the mode again click the SHIFT button a third time You can change the mode multiple times during an exit delay The modes selection dialog appears Click on the mode button you want to switch to When the exit delay ends only actions associated with the selected mode occur Ifyou select the currently active mode again it acts as if you have reset the mode Any auto mations that are associated with the mode and that have When Mode Starts triggers will execute the automation s actions again unless the security system is in exit delay To automatically switch to a mode L Create an automation to switch to another mode
128. tes about door lock activity so you always know who is at home In addition you can receive battery level status and low battery alerts from the system With the web portal using automations you can set up more complex actions in which a door lock controls another device or another device controls a door lock For example you can create automations that Lock all doors when the security system is armed J Turn on lighting when a door is unlocked Unlock all doors when there is a fire alarm See Adding Automations on page 39 for information about how to set up these actions IP Cameras You can use supported Internet Protocol IP cameras to take pictures or video clips or to watch live video at your site You can take pictures and video clips manually or automatically See Taking Pictures or Capturing Video Clips Manually on page 23 and Taking Pictures or Capturing Video Clips as Part of Automations Alerts or Schedules on page 24 Resetting a Camera to Factory Settings While attempting to add a camera if you see a message in the camera assistant that tells you to factory reset your camera perform the following procedure To factory reset a camera CAUTION Do not factory reset a camera unless instructed to do so by the camera installation assistant If you factory reset a camera that was already added to your system you will have to delete it and then add it again using the camera assistant 1 Ensure
129. time If you specify a start action only it occurs once at a random time during the specified time period If you specify both start and end actions the start action occurs at a random time during the first half of the specified time period and the end action occurs at a random time during the second half of the specified time period For example you could create a schedule that captures a video clip of your teenagers at a random time between 4pm and 5pm on week days when they are supposed to be doing their homework in the den after school This action does not require an end action and will occur sometime between 4pm and 5pm Clip of kids doing homework Start 4 e 00 r AM e Ml More Options End 5 gt 00 PM D Repeat Do Not Repeat hli Randomize Sun Mon Tue Wed Thu Fri Sat Days O M M M KM MM o Start Action Capture a Clip With Den Camera Edit Actions alaga An example of a schedule with both start and end actions is one that turns your lights on and off at random times during the evening E Web Portal User Guide For Systems Using an In Home Gateway Name Randomize hallway lamp Start 6 e 00 e PM e Ml More Options End 11 j 00 e PM D Repeat Do Not Repeat lill Randomize Sun Mon Tue Wed Thu Fri Sat Days NM M M wl M e MM Start Action Turn White Dimmer On to Last Setting End Action Turn White Dimmer Off Active in Selected Modes Security
130. ts If you click or the current temperature next to a thermostat in the Other Devices section on the Summary tab the actions pop up window appears for the selected device On this screen you can change the settings for Ly Ly Ly Ly Cool to The air conditioner turns on if the temperature goes above that setting Heat to The heat turns on if the temperature goes below that setting Mode Allows you to set the thermostat to Heat Cool or Off Fan Allows you to set the fan to always on or to come on automatically when heating or cooling is active Make any desired changes and then click Set to save the changes A message confirms that the change will take place in a few seconds Click OK You return to the Summary tab and moments later the change appears in the Other Devices section fF Web Portal User Guide For Systems Using an In Home Gateway History Tab Overview of the History Tab The History tab displays logged information about the following types of occurrences during the default time period L Alerts sent Automations triggered Schedules executed Notable Events that occurred J Pictures Clips taken captured and when these actions failed Ly l appears ifa picture was taken H appears ifa video was captured Mode changes Site Access including admin users who signed in as the site owner J System events such as devices that wen
131. turn to your site Note The number of minutes of inactivity before the portal signs you out depends on your system configuration After a single web portal session runs a certain period of time generally 24 hours the web portal automatically signs you out even if you have been actively using it all that time This is a security measure set up for your protection As with the inactivity sign out you must sign in again to return to your site Note The maximum session length before the portal signs you out depends on your system configuration Arming and Disarming the Security System Arming and disarming refers to the state of your security system The state of the security system dictates whether it monitors and sends an alarm for all perimeter and interior sensors perimeter sensors only or does not monitor or send an alarm for any sensors Perimeter sensors are mainly door window sensors Interior sensors are mainly motion sensors The possible states for your security system are Ll Armed Away Both perimeter and interior sensors cause alarms if triggered For example no one is athome and all sensors are activated J Armed Stay Motion sensors do not cause alarms if they detect motion but door window sensors do cause alarms if they are opened For example someone is at home but you want the security panel to monitor the doors and windows Armed Night Same as Armed Stay but also arms preselected interior sensors pro
132. ules ccc ccc cece cece ec ee cece eee cece ec ce eee ceeceecescecceceesesteceneees 52 System Tab oeoce een ence ceenwkegdceeyeewssecuecuaenes ben seeueuedacee stews sbceeeusemeedenekuaweeseeuereuusseveueses 53 Overview of the System Tab oo eee cece eee aaa aLaaa LALLA LLALLA LLALLA LLa LaaLa aaa 53 Managing Devices _ _ 2 2 ieee c cece ccc cece cece cece cece cece cece eee e cece eeeeeceeeceeeeneneeeneees 54 Managing Your Gateway U aaa 55 Changing the Security Panel Master Access Code 2 cece cece cee cecceececceeceeeceeseecees 56 Adding Devices AA 56 Renaming DEVICES sseiscsrerslercrenn a O OAE EEEa 57 Replacing Devices aoaaa ieee eee cece eee AALALA cece ence cence eee eeeceseeseeeeesereeseeee 58 Deleting Devices ua atan maan aa nG a banca cakexeeecacdaedsidheoscdesadeiawahetwdckmasdetesesteanches 58 Managing Your Site Settings lec eee cee cece ee eee eee eee eeeeeeeeeeeeeeeees 59 Setting Your Time Zone U ieee cece eee cece cece cece eee cece eee ee ee ceceeeeeseeeeceseeeeees 59 Managing Users _ 02 2 2 aoaaa aoaaa aaa cece cece cece ec ee eee cece cece eee ce cece ee eeeeeeeceeeeeseeeeeneeees 60 Giving Users Access to Your Site 60 Editing Your Profile 64 Managing Access Codes ioe e cece cece ccc cece ec cece cence eee cece ee eeececeeceecesceceeceeceseeceeeees 69 Access Code Types ee eee eee aaa a2 eee e cece
133. view your security panel information by clicking Security Panel on the System tab in the web portal The Security Panel page appears The Security Panel Access Code is the master access code for your security panel The gateway uses this code to arm and disarm your security panel and to enable remote administration See Changing the Security Panel Master Access Code on page 56 for more information Sensors Door and Window Sensors Your door window sensors can be triggered when doors windows mailboxes wall or medicine cabinets entertainment centers liquor cabinets or closets are opened or closed The door window sensor has two components the sensor itself the larger piece and the sensor magnet When a door or window is opened the magnetic field between these two components is broken triggering the sensor to communicate with your security panel Your Summary tab then displays the sensor as open in the Devices section with a yellow circle next to the name of the sensor Checking the Sensor s Status You can check the status of your door window sensor in the Security section on your Summary tab The Security section lists the current states of all sensors installed at your site Adoor window sensor has two states Open and Closed When it is open there is a yellow circle to the left of its name Note For wired door window sensors there is sometimes a several minute delay in reporting the closed state This is due to a security pan
134. xes provided 4 Ifyou want text message alerts sent to one or more mobile phones as well as the specified email addresses enter one or more mobile phone numbers in the Mobile Numbers text boxes and select the associated mobile phone service provider for each number from the drop domn lists Be sure to include the area code for each number you enter 5 Enter your current password in the Password text box 6 Click Save You return to the My Profile page and the changes take effect immediately Managing Access Codes An access code is a sequence of numbers that is required to arm or disarm the security system and to access other protected security system functions If desired a unique access code can be created at the security panel keypad or on a touch screen for each person who will use the security system so that history and alerts will indicate which access code was used to arm or disarm the system Access Code Types The security system supports several different types of access codes Fach type offers a specific level of access and capabilities These are the most common types J Master Code The main access code for your security system In addition to being able to perform basic functions like arming and disarming the site the master access code is required for more advanced functions like adding editing or deleting other access codes and changing certain sys tem settings J Standard Codes Access codes for additi
135. xt box 4 Click Save amp Sign Out You return to the Sign In page and you can sign in using your new username Changing Your Display Name Your display name appears in a number of places throughout the portals You can change your display name any time you want f i Cs NE I i Ji ie f IVS f fy i Jy NO IT i f Tt J7 i wk ic VVU V V UM J h 4 To change your display name 1 Onthe My Profile page click Change next to Display Name A pop up window appears 2 Enter the new display name in the Display Name text box 3 Click Save You return to the My Profile page and the change takes effect immediately Changing Your Preferred Language The language and region you select determines the language that appears on the screen You can change your preferred language and region any time you want To change your preferred language and region 1 Onthe My Profile page click Change next to Language and Region A pop up window appears 2 Select your preferred language and region from the drop domn list 3 Click Save You return to the My Profile page and the change takes effect immediately Changing Your Preferred Temperature Units Your temperature units preference determines whether your thermostat settings appear in Celsius or Fahrenheit Note This setting affects all clients including the web portal all touch screens and all mobile devices you might use to connect to your site The clients do not display the scale C
136. y Panel Master Access Code on page 56 Note You cannot currently use the web portal to add or delete access codes or to change the unique code associated with an access code These functions must be performed at the security panel keypad or on the touch screen if your system has one Access Codes in History When an access code is used to arm or disarm the system from a security system keypad or a touch screen or a keyfob associated with an access code is used to arm disarm the history of that event will indicate which access code was used If you have assigned names to the access codes then history will also show those names Note An access code will not be shown in history when the system is armed from a touch screen since an access code is not required Similarly using Quick Arm to arm from a security system keypad does not show an access code in history for that arming event since one is not entered for Quick Arm Changes to access code labels are also logged in history Selected Device Security Panel pa Time Period Past 24 Hours Today 8 55 PM Security Panel Disarmed by Master access code 2 Today 8 54 PM Security Panel Armed Stay by Suzy access code 4 Today 8 53 PM Security Panel Access code 4 Suzy added by Master access code 2 Today 8 51 PM Security Panel Access code 6 name changed to Mary Lou by Master access code 2 Access Codes in Alerts If an access code is used to arm or disarm the security
137. you can click to access online help for the current page See Online Help on page 5 for more information about the online help system At the bottom of each page is a series of links that you can click to display more general information that you might find helpful Browser Requirements Watching live video in the web portal requires certain third party components that are often already pre installed with your web browser If they are not installed when you attempt to play live video a message appears prompting you to install them For Microsoft Windows operating systems the required components are Sun Java Runtime Environment JRE 1 5 also referred to as Java 5 or later Apple QuickTime Player 7 1 or later You can download Java at http www java com en download manual jsp You can download QuickTime at http www apple com quicktime download Note You do not need to install iTunes and you do not need to submit an email address in order to install QuickTime For Mac OS X operating systems the required components are Sun Java Plug In and VM 1 5 also referred to as Java 5 or later Apple QuickTime Player 7 7 or later These components can be obtained via the Mac s Software Update feature Web Portal Basics Browser Specific Video Limitations Most supported browsers with the default configuration play video clips and run live video with no problems A few specific versions of browsers do have know

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