CARD PRODUCTION USER GUIDE - Everlink Payment Services Inc.
Contents
1. EVERLINK Personalization Card Number Card Holder Card Type Product Code Approval Date A O start Local intranet From the list of cards shown select the card to be produced After the card has been selected click on the Start button 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide The cardholder information to be printed on the card will be presented for final review by the CSR Teller and the cardholder to ensure accuracy Ifthe card information is correct then click on the Yes button to proceed with card production Smart Instant Palmaris Windows Internet e http 10 204 2 252 palmarisweb Main aspx SessionGLIID 1200000019125751 IRAE ww i Ele Edit View Favorites Tools Help ol Favorites Smart Instant Palmaris 4 amp 1 mh v Page Safety Tools Card Number 6294 4700 0000 0007 Cardholder Name AH Product Code SNMCINT Please make sure that this card is the same as the one you selected Do you wantto start personalization 2 A Local intranet f r R100 Under normal circumstances the card printing will begin automatically If the card is produced encoded successfully then the printer will put the card in the successful card tray The system will sho2. If the card is stuck in the machine and the personalization process has stopped you can use the Eject Card button to eject the card 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide APPENDIX A Best practices and handling tips for graphics guality cards e Always wear powder free nitrile or latex gloves when handling cards that will be running through a full face graphics process e Handle cards by the edges only Fingerprints can be a major contributor to poor graphics printing e Visually inspect the part of the cards you can see even in seemingly clean environments as dust lint human hair and other contaminants may be present o Take necessary steps to remove these contaminants before printing we recommend lint free clothes like those used for cleaning glasses as well as cans of compressed air e Ifyou inadvertently drop the cards on the floor or even onto a desktop re inspect for contaminants o Plastics often contain a mild static charge that attracts contaminants e Print in the cleanest area possible minimize dust avoid carpeted rooms for both the static factor and the elimination of this source of contaminants e When handling cards we recommend wearing clothing with minimal fibers e g no fuzzy sweaters e Strictly follow the printer manufacturer s mac
3. The Ribbon tag information is corrupted or incorrect An incorrect Ribbon has been installed or a driver setting is incorrect No Print Ribbon is installed in the Printer The Print Ribbon installed in the Printer is empty A Ribbon break jam has been detected inside the Printer 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Cancel Print button from the Driver s display dialog or press the Cancel button located on the Printer s LCD display Check that the Ribbon is installed properly Cancel is the only option Press the Cancel Print button from the Driver s display dialog or the Cancel button located on the Printer s LCD display Check that the Ribbon is correct for the Printer and job Press the Resume button located on the Printer s LCD display to continue printing To cancelthe print press the Cancel Print button from the Driver s display dialog or the Cancel button located on the Printer s LCD display Install the correct Ribbon and press Resume on the LCD display Install a new Ribbon and press Resume on the LCD display The Printer has determined that the installed Ribbon has either jammed or broken a Open the Printer Cover and remove the Print Ribbon If Ribbon is jammed remove jam and tighten Ribbon b Clear any cards in the Printer by using the Forward and or Back buttons locate
4. Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Check Film PC Error Message No 244 Clean Printer PC Error Message No 71 Cover is Open PC Error Message No 46 E Card Encoder Startup Error PC Error Message No 141 E Card Startup Error PC Error Message No 141 EEPROM Corrupt PC Error Message Nos 38 39 40 and 144 Ejecting Card PC Error Message No 72 Empty Reject Bin PC Error Message No 265 The film is not able to move correctly Check for jams breaks For best Printer performance replace the Cleaning Roller Tape and clean the Printer s Feed Rollers and Printhead at this time The Cover was left open A problem was detected during Printer start up A problem was detected during Printer start up EEPROM restored with factory default values The card has been ejected already The reject bin is full Check for obstruction If the problem persists call for technical assistance See the appropriate Cleaning procedures in this document Ensure that the Cover is properly closed Reset the Printer and try again If this problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance If changes were then go into the setting values and reset these
5. You are trying to send encoding data but the Printer is not configured with this Encoder type The Sensor detects when the Output Hopper has been filled to prevent more cards from printing and causing a Press the Resume button on the Printer s Front Cover to continue printing To cancel the print press the Cancel Print button from the Driver s display dialog You are trying to send encoding data but the Printer is not configured with this Encoder type To cancel click on Cancel Print To cancel click on Cancel Print Install the correct Ribbon and press the Resume button located on the Printer s LCD display To cancel the print press the Cancel Print button from the Driver s display dialog and the Cancel button located on the Printer s LCD display To cancel click on Cancel Print Check the Hopper and remove cards as needed Close the Output Hopper Press the Resume button 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Output Hopper Open Reject Output Hopper Printing Error PC Error Message No 107 Reboot Reguired PC Error Message Nos 9 65 67 and 163 Reinsert Ribbon PC Error Message No 141 Remove Card PC Error Message No 68 Remove Ribbon PC Error Message No 139 Ribbon Break Jam PC
6. numbers Click OK to clear the message The user might want to know that a card has been sent to the reject bin or out of the Printer and is either incomplete or posses a security risk if not disposed of properly Remove the large number of rejected cards from the reject bin Click OK to clear the notification message Note In some cases rejected cards are incomplete or pose a security risk and should be disposed of properly 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Failed To Initialize PC Error Message No 141 Film Align Error PC Error Message Nos 26 and 176 Film Break Jam PC Error Message No 158 Film Low PC Error Message No 156 Film Out PC Error Message Nos 156 and 157 Film Wrong Material PC Error Message No 173 Flipper Jam PC Error Message Nos 74 and 199 A problem was detected during Printer start up The film is not able to move correctly Check for jams breaks The film is not able to move correctly Check for jams breaks The HDP film will soon run out The HDP film has run out The HDP Film is not installed properly or has been damaged A card is jammed in the card flipping area of the Printer Reset the Printer and try again If this problem persists call for technic
7. ssssssscccccsssssssseeeccecccecssssssssceeecneeenss 7 0074 co veicecesesccncecedssvecsiveccssnssssscsstecedossedsscousedsccinsys sdsedsunsccncpes dsdcesduseevanceasscucnses soccearsscecuastecdeusseduesssecese 7 Adding a New Card os siceccccdedicecsicincecessecosssisssesecdedscsseiessceccvdgvonsodisherecdsdececoussasececdedusccousaececcusesouscdsseees 9 CAFC IPHOGUCHIONN lt lt cnsssscevasscccseassasseteacGececssedeuszanseassaseunssansusasascasecagesaususacnasessecansssacesesessasesuasesusassedeess 11 APPENDIX A ccccccsssececcssseeecccsseeeeeee epaisecsucueer tuesseoecstussecnussecuasesbdescoudcrcassescourscussesuetscttwense 14 Best practices and handling tips for graphics quality cards sssssccccssssssssssescceeeeeessssssssceeeeeeees 14 APPENDIX B grodbbuseudscceuetereuess eset vaseuciuahecosustvareuues gdeb pessedivedsudsedeeuersuaescradessussacnccssectuss tosses 15 Palmaris Error Mess ges sc0sssscciccccsscosesensssecccsecesesssstecadessssesssssecacessesessrasscccacsevesersessseccccssssrdseesenesses 15 Fargo Error Messages on Printer LCD ccssssccccsssscecccsssceccesssccecesssceceecseceecssecceeesseceecesseeeeeessees 17 Fargo Error Messages 5555555 t 56 0 80 s 05 s si d k pssusv us nb soss eek su sid ork vsase d oss dv s vu esass eo ds s v s sas k osav va dt 26 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated w
8. Error Message No 99 108 and 109 Ribbon Low jam The Sensor detects when the Output Hopper has been opened When the Hopper is opened cards will not eject from the Output to ensure cards do not eject into the chassis The Sensor detects that the number of cards rejected is getting close to the 30 card Capacity An error was detected during printing Unspecified system error detected by the Printer Firmware The Ribbon must be reinserted for proper functioning of the Printer A card is jammed in the Print Station or card flipping area of the Printer The print Ribbon is not installed properly or has been damaged The Ribbon is not able to find the next panel correctly Check for jams breaks The print Ribbon will soon run out Close the Output Hopper Press the Resume button Reset the Printer and try again If this problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance Reinsert the Ribbon or press Resume Clear the jam and press Cancel Verify the correct Ribbon is installed in the Ribbon Cartridge Remove it and replace it with the correct Ribbon If jammed clear the jam If broken repair by taping the Ribbon back on to the take up core Press Resume to continue or Cancel to abort If printing a large number of cards replace the Ribbon now or monitor the 2014 Everlink Payment Servi
9. network team ifthe problem persists escalate to Everlink support This is a generic error there could be a multiple reason The card number length is not bigger or smaller Right cards matching product code are inserted in the hopper you can t use dual interface card to personalize single interface Contact your network team check if port 6015 is opened both ways If the problem persists escalate to Everlink Contact your network team check if port 6015 is opened both ways If the problem persists escalate to Everlink Make sure ActiveX is not showing up asa bar in the browser enable it and wait for installation to complete successfully Please check if any security privileges have been changed for the windows user using Palmaris Make sure all the browser settings are as per the user guide document Make sure ActiveX is not showing up asa bar in the browser enable it and wait for installation to complete successfully Please check if any security privileges have been changed for the windows user using Palmaris Make sure all the browser settings are as per 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide There is another process running SCARD RESET ERROR Card Personalization process failed Card is REUSABLE Error detail Magnetic and
10. 1 0 Years CARD PRODUCTION USER GUIDE VERSION 2 7 JULY 2014 EVERLINK Instant Card Issuance System Card Production User Guide oe EVERLINK NOTICE YOUR RIGHTS TO USE THIS DOCUMENT AND THE SPECIFICATIONS ARE RESTRICTED BY LAW AND BY AGREEMENT PLEASE READ THIS NOTICE Everlink Payment Services Inc 2014 All rights reserved No part of this Document may be reproduced transmitted distributed or stored in any material form including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this Document without the prior express written permission of Everlink This Document and the Specifications are confidential and proprietary information of Everlink and of the persons from whom Everlink has licensed certain elements of the Specifications This Document and the Specifications are provided to you pursuant to the terms of the Processing Services Agreement entered into between you and Everlink and a Schedule entered into pursuant to that Processing Services Agreement The terms of the Processing Services Agreement and Schedule govern your use of this Document and the Specifications and you may only use this Document and the Specifications as and to the extent expressly permitted by the Processing Services Agreement and Schedule Any other use is prohibited EXCEPT AS SPECIFICALLY SET FORTH IN THE PROCESSING SERVICES AGREEMENT AND SCHEDULE THE
11. Note the last digit must be the Modulo 10 check digit e Enter the Card Holder Name The maximum length is 23 characters including the space between the first and last name If a single name is used the maximum length of the name cannot exceed 12 characters 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide e Select the Card Holder Image the cardholder s picture that was taken to be printed on the card by using the browse button to find the picture image on the local pc e Select the Expiry Date Click on the Save button to finish building the card This card is now ready to be printed encoded for the cardholder 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Card Production From the BRANCH APPLICATION menu tree on the left select Personalization The following screen appears Smart Instant Palmaris Windows Internet Explorer provided by Celero Solutions GO http 110 204 2 252fpalmariswebfMain ast GUID 1200000019119753 t l 42 X i file Edit View Favorites Tools Help ie Favorites smart instant Palmas i fh
12. RE ARE NO REPRESENTATIONS WARRANTIES OR CONDITIONS EXPRESSED OR IMPLIED OR STATUTORY WITH RESPECT TO THIS DOCUMENT OR THE SPECIFICATIONS AND EVERLINK SPECIFICALLY DISCLAIMS ALL OTHER REPRESENTATIONS WARRANTIES OR CONDITIONS INCLUDING ANY IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY MERCHANTABLE QUALITY DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT USE OF THIS DOCUMENT AND THE SPECIFICATIONS IS SUBJECT TO CERTAIN PROVISIONS OF THE PROCESSING SERVICES AGREEMENT AND SCHEDULE WHICH LIMIT EVERLINK S LIABILITY 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide REVISION HISTORY Version Date Authors Editors Contributors 1 0 December 16 2010 David Hooper Yasir Noor Saima Kassam Summary of Changes Additions Initial Release 1 1 February 2011 Yasir Noor Summary of Changes Additions Changes for Web based version made 2 0 March 2011 David Hooper Yasir Noor Saima Kassam Summary of Changes Additions Revised graphics and instructions 2 1 March 15 2011 Yasir Noor Summary of Changes Additions Added clarifications to some screens 2 2 January 29 2013 Yasir Noor Summary of Changes Additions Added Appendix B for error codes 2 3 February 7 2013 Jean Ing Summary
13. al assistance Check for obstruction If the problem persists call for technical assistance Check for obstruction If the problem persists call for technical assistance If printing a large number of cards replace the Film now or monitor the Printer until the Film is gone and install a new Film Install a new roll of film and press Resume to continue or Cancel to reset Verify the correct film is installed in the film Cartridge Open the Printer s Flipping Module Cover Clear any cards in the Flipping Module by opening the Printers Cover and using the Forward and or Back buttons located on the Printer s Front Cover Ensure that the Output Module can rotate freely Close the Printer s Flipping Module Cover Press the Resume button on the Printer s Front Cover to continue printing To cancel the print press the Cancel Print button from the Driver s display 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Head Loading PC Error Message No 111 Head Resistance PC Error Message No 6 Head Sensor Error PC Error Message No 8 Head Voltage Error PC Error Message Nos 103 and 105 Headlift Error PC Error Message Nos 102 103 104 and 105 Heater Error PC Error Message No 161 Invalid Film PC Error Messa
14. card printing error Card Personalization process failed Card is REUSABLE Error detail Smartcard resp error Card Personalization process failed Card is REUSABLE Error detail Magnetic and Printing Error EFSDK_ERROR_CARD_JAM 1002 The computer had not been defined as a branch on the system the user guide document Shut down current browser page Check if Smart Instant Palmaris is still running in task manager See task manager if it s still running then end the process Reopen the browser and re login into Palmaris Make sure that the cards are properly placed in the hopper it is because the printer is unable to find chip on the card Make sure all the cables are properly connected Make sure the magstripe of the card is not damaged or dirty This error occurs when the incorrect chip card is used Ensure that a Contact card is used with the Contact Product Code and a Contactless Card is used with the Contactless Product code The film may be causing the error If the error persists replace the film The branch is not added on the ICI server please contact Everlink 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Fargo Error Messages on Printer LCD Please refer to Fargo documentation for more details LCD Error Messag
15. ces Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide PC Error Message No 92 Ribbon Miscue PC Error Message No 97 Ribbon Out PC Error Message No 91 100 and 101 Ribbon Tension PC Error Message No 98 Ribbon Wrong Material PC Error Messages No 93 122 and 172 System Fault PC Error Message No 164 Unable to Feed PC Error Message Nos 14 and 81 Utility Error PC Error Message Nos 129 Waiting for Data PC Error Message No 147 The Ribbon is not able to find the next panel correctly Check for jams breaks The print Ribbon has run out The Ribbon tensions may be out of range The print Ribbon is not installed properly or has been damaged Unspecified system error is detected by the Printer Firmware The Printer is unable to feed a card from the Card Cartridge Command resulted in an error The Printer has stopped receiving data from the PC Printer until the Ribbon is gone and install a new Ribbon If jammed clear the jam If broken repair by taping the Ribbon back on to the take up core Press Resume to continue or Cancel to abort Install a new Ribbon and press Resume to continue Check and adjust the setting through the TOOLBOX under the Advanced Settings tab If this problem persists call for technical assis
16. d open the browser to the log in page e Third make sure that there are cards in the hopper of the card printer encoder Make sure they are the right cards i e blank cards ready to be personalized Preparing the Cardholder Photo to be Printed on the Card This step is optional The Instant Card Issuance system allows a cardholder s photo to be printed on the back of the card If you do not already have the member s picture on file please take the cardholder s picture now using a digital camera Once the picture has been taken connect the camera to the PC so that the picture will be downloaded to the PC Before you produce a card make sure that there are clean blank cards in the hopper If there are no cards in the hopper place a stack of cards in the hopper as shown in the instructions found on the printer encoder Please follow the card handling recommendations contained in the Appendix A Once there are clean blank cards in the hopper then you can follow the steps below to produce a card Login The branch user should open the branch application screen with Internet Explorer 8 or a higher version The URL should come from Everlink From the opened screen enter the user name and password provided by Everlink for the Branch user and then click on the Submit button to proceed 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Ev
17. d on the Printer s LCD display Card Jam Encoder A Card has become a Open the Printer s Front Cover and jammed in the Printer s remove the Print Ribbon Encoding station b Open the Printer s Flipping Module Cover c Clear any cards in the Encoding Module by using the Forward and or Back buttons located on the Printer s LCD display d Re insert the Print Ribbon and close the Printer s Front Cover e Press the Resume button located on the Printer s LCD display to continue printing f To cancel the print press the Cancel Print button from the Driver s display dialog or the Cancel button located on the Printer s LCD display Card Jam Output A Card has become a Open the Printer s Front Cover and jammed in the Printer s the Output Module Cover Flipper Table b Clear any cards in the Flipper Table by using the Forward and or Back buttons located on the Printer s LCD display c Close the Printer s Front Cover d Press the Resume button located on the Printer s LCD display to continue printing e To cancel the print press the Cancel Print button from the Driver s display dialog or the Cancel button on the Printer s 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide LCD display Card Eject Error The Printer is unable to Please check Printer fo
18. d on the Printer s LCD display c Tape the ends ofthe Ribbon together and wind any excess onto the Take up Spool of the Instant Card Issuance System Card Production User Guide Ribbon Miscue A Ribbon Miscue has been detected inside the Printer Ribbon Sensor Error The Printer cannot find the next panel on the Print Ribbon 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Print Ribbon d Re install the Print Ribbon close the Printer Cover and press the Resume button located on the Printer s LCD display to continue printing e To cancel the print press the Cancel Print button from the Driver s display dialog and the Cancel button located on the Printer s LCD display Open the Printer s Cover and remove the Print Ribbon Check the Ribbon and see if it is broken a If the Print Ribbon is not broken re install the Print Ribbon close the Printer s Cover and press the Resume button on the Printer to continue printing b If the Print Ribbon is broken tape the ends of the Print Ribbon together and wind any excess onto the Take up Spool Re install the Print Ribbon close the Printer s Cover and press the Resume button on the Printer to continue printing c To cancel the print press the Cancel Print button on the Driver s display dialog or the Cancel button on the Printer Recalibrate t
19. display to continue printing To cancel the print press the Cancel Print button from the Driver s display dialog and the Cancel button located on the Printer s LCD display Check that the Ribbon is correct for the Printer and retry To cancel click on Cancel Print Press the Resume button located on Printer to continue To cancel press the Cancel Print button or the Cancel button located Instant Card Issuance System Card Production User Guide No Magnetic Encoder Installed Mag Verify Error No Mag Strip Present No Smart Card Encoder No Prox Card Encoder Headlift Error Invalid Password Print Film Out Print Film is not Installed Print Film Sensor Error Wrong Print Film Installed A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer The Printer is unable to verify encoded data The Printer is unable to find a Magnetic stripe on the card No Smart Card Encoder is installed in the Printer No Proximity Card Encoder is installed in the Printer The Headlift Sensor is not detecting movement from the Headlift Cam The Password entered is not a valid password The Print Film installed in the Printer is empty No Print Film is installed in the Printer The Printer cannot find the next panel on the Print Film An incorrect Print Film has been installed or a driver 2014 Everlink Payment Services Inc Proprietary amp Confidential N
20. e Calibrate Failed PC Error Message No 155 and 170 Calibrate Film PC Error Message No 159 Calibrate Ribbon PC Error Message Nos 128 and 170 Card Feed Stop PC Error Message No 137 Card Jam PC Error Message Nos 82 112 and 200 Card Jam Prox PC Error Message No 86 Card Jam Smart PC Error Message No 85 Card Jam Trans PC Error Message No 83 Card Not Found PC Error Message No 69 Cause Film or Ribbon calibration has failed Film Sensors need to be calibrated The print Ribbon Sensor is out of calibration The Front Cover was opened This caused the card transfer to stop OR the pause button was selected A card is jammed in the Print Station or card flipping area of the Printer A card is jammed in the PROX card encoding area of the Printer A card is jammed in the smart card encoding area of the Printer Card became jammed in Printer during transfer Card cannot be found in the Printer Solution Verify the film is installed correctly and there is not a Ribbon installed If this problem persists call for technical assistance Select Cancel and then perform the Film calibration procedure Select Cancel and then perform the Ribbon calibration procedure Press Resume or Cancel Clear the jam Clear the jam Clear the jam Clear the jam Verify card not jammed in Printer and select Cancel 2014 Everlink Payment Services Inc
21. erlink Instant Card Issuance System Card Production User Guide EVERLINK palmaris eocccece lt Between 5 13 characters English x 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Adding a New Card From the menutree onthe left select BRANCH APPLICATION Select New Card Insert from the sub menu You will see the following screen You will need to select the card type and artwork to be used and enter the cardholder information in this screen S Smart Instant Palmaris Windows Internet Explorer provided by Celero Solutions Ge v le hetps 10 217 240 87 PalmarisWebjMain asp SessionGUID 1200000019137751 18 4 x Yahoo Search ej i File Edt yew Favorites Tools Help si Favorites Smart Instant Palmaris m i fhe OI a Page gt Safety Tools EVERLINK New Card Insert Product Code Artwork Card Number Card Holder Name Card Holder Image Expire Date Local intranet f r Rio e Select the Product Code from the drop down list e Select the correct image to be printed on the card the one that the cardholder chose from the Artwork drop down list e Enter the Card Number o
22. g To cancel press the Cancel Print button or the Cancel button located on the Printer 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Visit us online www everlink ca Everlink Payment Services Inc 65 Allstate Parkway Suite 100 Markham ON L3R 9X1 Tel 905 947 0076 Toll Free 1 866 388 0076 Fax 905 943 0261 National Client Support Centre NCSC Toll Free 1 888 354 6577 Fax 1 888 277 7348 Email support everlink ca
23. g because the Cover is open Unable to Feed Card The Printer is unable to feed a card from the Card Cartridge Card Jam A Card has become jammed in the Printer 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Solution Press Cancel on the Printer or click on Cancel Print Please check Printer for a card or other obstruction remove the card and cancel the print by pressing the Cancel Print button from the Driver s display dialog or the Cancel button located on the Printer Close the Cover to continue printing Ensure that cards are available and loaded correctly press the Resume button located on the Printer s LCD display to continue printing To cancelthe print press the Cancel Print button from the Driver s display dialog and the Cancel button located on the Printer s LCD display a Open the Printer s Front Cover and remove the Print Ribbon and Film Cartridges b Clear any cards in the Printer by using the Forward and or Back buttons located on the Printer s LCD display c Re insert the Ribbon and close the Printer s Front Cover d Press the Resume button located on the Printer s LCD display to continue printing e To Cancel the print press the Cancel Print button from the Driver s display dialog and the Instant Card Issuance System Card Production User Guide Cancel button locate
24. ge Nos 94 95 96 164 165 and 166 Invalid Password PC Error Message No 136 An unrecoverable error has occurred during printing The EE setting in Driver for head resistance is out of range The Printhead Temperature Sensor is not functioning or is not connected properly OR The Printhead is not cooling properly A hardware fault has prevented setting the correct Printhead voltage This is a problem with the Printhead Lift or Transfer Roller Headlift The Transfer Heater Roller is too hot An unauthorized film is installed in the Printer Printing disabled at this time dialog Reset the Printer and try again If this problem persists call for technical assistance Enter a value for head resistance in the EE settings in the Driver Reset the correct value according to the steps in the Troubleshooting Section If this problem persists call for technical assistance If the problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance Get the correct Film from your dealer Press Cancel to abort this print job and then check security settings at host computer 2014 Everlink Payment Services Inc Proprietary amp Conf
25. he Ribbon Sensor using the Calibrate Ribbon Tab within the Toolbox To cancel the print press the Cancel Print button from the Driver s display dialog and the Cancel button on the Instant Card Issuance System Card Production User Guide Invalid Ribbon An incorrect Print Ribbon has been installed in the Printer Invalid Ribbon The Ribbon installed does not match the SecureMark configuration of the Printer Invalid Ribbon An incorrect Print Ribbon has been installed in the Printer Ribbon Error The Print Ribbon caused a general error 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Printer s LCD display A non SecureMark Ribbon is installed in a SecureMark Printer a Replace with the appropriate SecureMark Ribbon and press the Resume button located on the Printer s LCD display to continue printing b To cancel the print press the Cancel Print button from the Driver s display dialog and the Cancel button located on the Printer s LCD display c Install a Certified Print Ribbon and press the Resume button located on the Printer s LCD display to continue printing d To cancel the print press the Cancel Print button from the Driver s display dialog and the Cancel button located on the Printer s LCD display Install a Certified Print Ribbon and press the Resume button located on the Printer s LCD
26. hine cleaning and maintenance instructions e Ensure cards are securely banded with an elastic band and boxed for storage abrasion on the card face can occur if the cards are rubbed together face on face e Ensure card storage boxes are corrugated plastic or white cardboard Regular corrugated cardboard is a potential source of dust and contaminants e We also recommend loading cards into the printer encoding machine hopper and minimize the number of cards taken out of their original packaging for storage prior to printing 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide APPENDIX B Palmaris Error Messages Below are the commonly seen errors on Palmaris user interface For errors related to printer please refer to printer documentation This list is not comprehensive Error Message There is a connection problem with the central system Please try again There is a problem with the central system An unknown error occurred please check Perso server timeout problem Can not get branch information It might be because of internet explorer settings Error Detail Object doesn t support this property There is communication problem with central system Action to be taken Make sure the cables are connected properly the network is available contact your local
27. idential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Invalid Ribbon PC Error Message No 93 Job Data Error PC Error Message No 106 Mag Encoder Paused PC Error Message No 143 Mag Encoder Startup Error PC Error Message No 63 and 141 Mag Verify Error PC Error Message No 30 Multiple Feed PC Error Message No 70 No E card Encoder PC Error Message No 202 No Film PC Error Message No 28 No Flip Module PC Error Message No 201 An unauthorized Ribbon is installed in the Printer The print data sent to the Printer is corrupt or has been interrupted The Magnetic Encoder is ina pause state A problem was detected during Printer start up Print could not verify MAG write OR The magnetic stripe was not encoded properly Multiple cards were fed into the Printer You are trying to send encoding data but the Printer is not configured with this Encoder type Film is not installed in Printer OR Film RFID tag is bad Two sided job sent to a one sided Printer Get the correct Ribbon from your dealer Reset the Printer and try again If this problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance Check the Cards and click on Cancel Print Remove all cards a
28. ithout prior written consent of Everlink Instant Card Issuance System Card Production User Guide INTRODUCTION This document does not cover any aspect of software configuration or setup It is intended to provide easy to follow steps for a teller CSR to use the Instant Card Issuance System to produce fully personalized EMV CHIP cards in the branch Hardware Software Components Each branch should designate a client personal computer PC that will be connected directly to the CHIP card printer encoder This must be a Windows based PC with MS Internet Explorer version 8 Each client PC must be connected to the institution branch network This network connection allows the PC and the web browser to communicate with Everlink s Instant Card Issuance Host Server which resides on Everlink s raised floor 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide GETTING STARTED Once you have designated the Instant Card Issuance client PC and have connected it to the card printer encoder please make sure you have gone through all the browser and active x setup from the Installation Guide to access the Instant Card Issuance System User Management User Management functions for the Instant Card Issuance System is controlled at the Host Server Please contact Everlin
29. k for the creation of any new users or to update existing users For any user ID that you receive from Everlink please make sure that the user changes the password the first time he she logs into the system From the BRANCH APPLICATION select the Change Password option you will see the following screen Smart Instant Palmaris Windows Internet Explorer provided by Celero Solutions GO E http 410 204 2 252 palmarisweb Main aspx 5essionG 25752 v i Eile Edit View Favorites Tools Help iy Favorites 8 smart Instant Palmaris a A OI me v Page Safety Tor EVERLINK Change Password Old Password New Password New Password Confirm x 2 Local intranet f r Rio Enter the Old Password in the first text box followed by New Password in the next two text boxes Click on the Submit button to finish 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide PRODUCING A CHIP CARD Pre reguisites Before starting the card printing process the system needs to be checked to ensure that all of the necessary components are ready for the system to work in an efficient manner e First please ensure that the card printer encoder is turned on and ready is shown on the printer screen e Secon
30. nd try again You are trying to send encoding data but the Printer is not configured with this Encoder type Install the Film and press Resume To cancel the print press the Cancel Print button or the Cancel button located on the Printer Verify the Printer has flipper capabilities via the LCD Menu If Output capabilities are present ensure that the Print Both Sides option in the Driver is set correctly 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide No iClass Encoder PC Error Message No 177 No Mag Module PC Error Message No 31 No MiFare Encoder PC Error Message No 203 No Prox Encoder PC Error Message No 32 No Ribbon PC Error Message No 25 No Smart Encoder PC Error Message No 33 Output Hopper Full You are trying to send encoding data but the Printer is not configured with this Encoder type MAG encoding job sent to Printer without MAG encoder You are trying to send encoding data butthe Printer is not configured with this Encoder type You are trying to send encoding data but the Printer is not configured with this Encoder type You are trying to send encoding data but the Printer is not configured with this Encoder type No Ribbon is installed in the Printer OR Ribbon RFID tag is bad
31. of Changes Additions Re worded a Card Personalization error code in Appendix B 2 4 February 20 2013 Jean Ing Summary of Changes Additions Add Proxy Section 2 5 May 27 2013 Inderjeet Singh Seehat Summary of Changes Additions Removed web browser settings 2 6 June 2014 Jean Ing Inderjeet Terry Summary of Changes Additions Clarification on Cardholder Name 2 7 July 2 2014 Daniel Whiting Summary of Changes Additions Format update 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide CONTENTS NOTICE ceea Saga hiti cata Sulata aa aes mia Ka a REVISION HISTORY PETAT E AT E E T Ee ee re 3 Hardware Software COMPONENKS ccccssssssssssccccecesssssnsnecseeeceesesssneeseeecessessasaeeseeeesesesssssseeseeeces 5 GETTING STARTED assepsia siessen ussi teri aina aa krsila vida ina dvacvacendeseees TT EENES TETEE 6 User Management ssi sisiscesdscsssisissasssssisscosadsciesssccescsesiasessnsesdoesed asssosdedsasdscusesenesscdsscasvessecssaessusatscnees 6 PRODUCING A CHIP CARD sesioa unad tes STT lis ra esst sesrenesucacense aaa Pere 7 PEE FEGUISITES secs iicecvcsesacescintacoteccasssesuaneneeusesssecesnssseuesasesecsdeseuceuasseceeceets Ceteestsscooclsrs cede 1440 Ceas EAEE 7 Preparing the Cardholder Photo to be Printed on the Card
32. ot to be used reproduced or disseminated without prior written consent of Everlink on the Printer Ensure that no encoding data is being sent with the print job and reprint the card Check the Cards and click on Cancel Print Check the Cards and click on Cancel Print To cancel click on Cancel Print To cancel click on Cancel Print Reboot the Printer by cycling power To cancel press the Cancel Print button Press OK to enter another password To cancel press the Cancel Print button Install new Film and press the Resume button to continue printing To cancel the print press the Cancel Print button or the Cancel button located on the Printer Install the Film and press Resume To cancel the print press the Cancel Print button or the Cancel button located on the Printer Check that the Print Film is installed properly and press Resume To cancel the print press the Cancel Print button or the Cancel button located on the Printer Ensure that the appropriate Print Film is installed and press the Instant Card Issuance System Card Production User Guide setting is incorrect Resume button located on the Printer to continue printing To cancel press the Cancel Print button or the Cancel button located on the Printer Print Film Error The Print Film caused a Ensure that the appropriate Print general error Film is installed and press the Resume button located on the Printer to continue printin
33. r a card jam or eject a card other obstruction and press the Resume button located on the Printer s LCD display to continue printing To cancelthe print press the Cancel Print button from the Driver s display dialog or the Cancel button located on the Printer s LCD display Flipper Jam The Flipper Table has a Open the Printer s Output Module jammed while either Cover aligning itself or flipping a card b Clear any cards in the Output Module by using the Forward and or Back buttons located on the Printer s Front Cover Ensure that the Flipper Table can rotate freely Close the Output Module Cover Press the Resume button on the Printer s Front Cover to continue printing To cancel the print press the Cancel Print button from the Driver s display dialog No Flipper The Printer does not have Verify the Printer has flipper flipping capabilities capabilities via the LCD Menu b If Output capabilities are present ensure that the Print Both Sides option in the driver is set correctly Press the Resume button on the Printer s Front Cover to continue printing To cancel the print press the 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Ribbon RFID Error Wrong Ribbon Installed No Ribbon Installed Ribbon Out Ribbon Break Jam
34. tance Press Resume to continue or cancel to abort Verify the correct Ribbon is installed in the Ribbon Cartridge Reset the Printer and try again If this problem persists call for technical assistance Verify there are cards in the Card Cartridge Verify cards are not stuck together or jammed and they are the correct thickness See Fargo User Guide Reset the Printer and try again If this problem persists call for technical assistance 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Wrong Film The print film installed in the Replace film in Printer with type Printer does not match the specified in the Driver PC Error Message film type selected in the Nos 162 and 163 Printer Driver A reboot is required A Self test job cannot be printed with the print media installed 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide Fargo Error Messages Refer to Fargo documentation for more details Printer Error Message Cause General Error A general Printer error has occurred Card Not Found The Printer is unable to find the card Cover Open The Printer cannot start printin
35. w a card printed successfully message on the screen e The system will automatically deduct the successfully produced card from the card inventory e Ifa card is not successfully printed encoded it will be put into the reject tray in the printer e In most cases it is best to ignore the rejected cards and produce a new card for a client e Rejected cards should be removed from the reject tray on a daily basis and properly disposed of destroyed 2014 Everlink Payment Services Inc Proprietary amp Confidential Not to be used reproduced or disseminated without prior written consent of Everlink Instant Card Issuance System Card Production User Guide If an additional card has been mistakenly added you can select the card and click on the Delete button to delete the card Smart Instant Palmaris Windows Internet Explorer provided by Celero Solutions GO http 10 204 2 252 palm Mainas UID 1200000019125752 2 eae vahoo Search fel i Ele Edit view Favorites Tools Help iy Favorites GS Smart Instant Palmaris 3 fh CI a Page safety Tools EVERLINK Personalization Card Image Card Number Cardholder Name Card Type Product Code Approval Date 6294470000000007 AH Banka Kart SNMCINT 01 03 2011 Card Number Cardholder Name http 10 204 2 252 palmarisWeb BranchApplication aspxit 5 Local intranet f 100 gt i
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