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9500 User Guide

1. l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 9500 Series Phone User Guide Page 114 IP Office Issue 03h 27 July 2011 Status Menu Group Membership 18 8 Group Membership If the system administrator has allowed you you can enable disable your membership of a group through the Status menu When your membership of a group is disabled you do not receive group calls for that group 1 Press the Status soft key if shown lt e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight the hunt group name and your current membership status Enabled or Disabled 3 Press the Enable or Disable soft key to change the status of your membership of that group 4 Press Exit 18 9 Group Service Status If the system administrator has allowed you you can change the service state of a group through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight the hunt group name and your current membership status 3 Select the required state using the soft keys e In Service The groups operates a normal distributing calls to available members of the group e Night Service The group is in
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3. 2 Use the d up and down arrow keys to highlight Call Settings 3 Press Select 4 Use the up and down arrow keys to highlight Audio Path 5 Press Change to change the setting between Headset and Speaker 6 When completed press the Save soft key 7 Press the Back Exit soft keys to exit the menus 9500 Series Phone User Guide Page 108 IP Office Issue 03h 27 July 2011 Phone Settings Volume and Sound 9500 Series Phone User Guide Page 109 IP Office Issue 03h 27 July 2011 Chapter 18 Status Menu 9500 Series Phone User Guide Page 111 IP Office Issue 03h 27 July 2011 18 Status Menu The Status menu is not always visible It is shown when you have any special call routing features active For example do not disturb switched on It is also shown if the system administrator has given you the rights to change the status of your hunt group memberships or to change the service status of the hunt groups e Switching mobile twinning off 115 e View and unpark parked calls 116 e Clear or change a follow me to setting 11 gt e Switch off do not disturb 11 gt e Clear or change forward unconditional 1A e Clear or change forward on no answer 114 e Clear or change forward on busy 11 e Clear or change follow me here settings 113 e Change hunt group membership status 115 e Change hunt group service status 115 e View System Alarms 11 18 1 Do Not Distur
4. 48 CONTACTS 18 44 45 46 47 48 Make call 18 46 Corrupt Date Time 116 127 Count 52 Coverage ring 97 98 99 134 CPkUp 30 116 D D 12 71 135 Date 123 Daylight Saving 123 Delete External contact 44 47 48 Follow me here 70 113 Details Call Log 52 Dial tone Broken 71 76 134 135 Directory Add 47 53 add external 44 47 48 delete external 44 47 48 Edit 47 48 edit external 44 47 48 Make call 18 46 Display Call Waiting 104 Divert To voicemail 23 60 Diverting 12 71 135 Do Not Disturb 12 76 134 Off 77 112 Status 77 112 E Edit Contact 47 48 External contact 44 47 48 Follow me here 70 113 En bloc 16 96 En Bloc Dial 16 96 Expansion Failure 116 127 External 18 45 46 Forward 73 114 Forward on Busy 74 75 113 114 External and Group 73 114 External Calls 97 99 external directory 44 47 48 External Only 73 114 F Failure 116 127 Features Menu 130 Follow me here Clear 70 113 Edit 70 113 Off 113 Status 113 Follow Me To Off 70 112 Status 70 112 Page 139 Issue 03h 27 July 2011 Forward AllCalls 73 114 External and Group 73 114 External Only 73 114 Non Group Calls 73 114 Off 73 114 onBusy 74 75 113 114 Forward on Busy Off 75 113 Status 75 113 Forward on No Answer Off 74 114 Status 74 114 Forward Unconditional 73 114 Off 73 114 Status 73 114 Forwarded to Here Off 114 Status 114 Forwarding 12 71 135 Full 116 127 Full Width 103 Fwd To Here 114 G G 12 Gro
5. The phone supports 24 programmable call appearance feature buttons The labels for these are displayed in the main display and can be controlled by the adjacent buttons Functions can be assigned to the phone s call appearance feature buttons by your system administrator or by yourself using self administration 8 gt Note that you cannot replace call appearances features assigned to buttons by your system maintainer but you can replace other features However also note there are features that the system maintainer can assign that are not available to you to assign This guide just includes features that you can assign yourself if required 9500 Series Phone User Guide Page 11 IP Office Issue 03h 27 July 2011 1 4 Status Letters When your own extension name is shown on the second line of the display for example when the phone is idle the name may be followed by a series of letters These letters are used to indicate your current status e B Barred A B is shown on your phone s display when the system administrator has set you to outgoing call barred status You will only be able to make internal calls while this is applied e D Diverting Forwarding Calls A D is shown after your extension name on the phone s idle display when you have forward unconditional enabled e G Group Member In Group A G is shown after your extension name on the phone s idle display when have been configured as a member of a hunt group and your membersh
6. e Headset Volume 107 a Ring Volume 10 MoA Internal Auto Answer 10 e Speaker Volume e Automatic Gain Control 10 Audible Alertin e Default Audio Path 10 2 9500 Series Phone User Guide Page 94 IP Office Issue 03h 27 July 2011 Phone Settings 17 1 Mobile Twinning This menu option is only available is you have been configured by the system administrator to be able to use mobile twinning e The addition of a button set to the Twinning function is recommended contact your system administrator Such a button allows you to transfer a call to your twinning destination retrieve a call from the twinning destination and access the menu options below to set the twinning destination number and switch twinning on off 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key Use the d up and down arrow keys to highlight Forward Press Select Use the up and down arrow keys to highlight Mobile Twinning Press Select If no twinning number has been set the menu will prompt you to enter a number un A U N When a number has been entered you can access the Enable and Disable soft keys to turn use of mobile twinning on or off The Clear soft key removes the existing twinning number in order to allow entry of a new number 17 2 Withhold Number You can select to withhold your number on external calls Note that this option may
7. Issue 03h 27 July 2011 Conference Calls Dropping Muting Parties 8 4 Dropping Muting Parties You can drop parties from a conference call including yourself You can also mute other parties 1 While connected to a conference call if you press the Details key the conference details menu is displayed 2 You can then perform the following actions e To scroll through the list of callers in the conference use the up and down arrow keys e To drop a caller from the conference highlight them and press Drop e To mute a caller highlight them and press Mute Repeat this to unmute them e To return to the call display press the Back soft key Note 1 If you are the only internal user in the conference depending on your telephone systems configuration dropping yourself from the conference may end it Consult your system administrator for details 8 5 Holding a Conference Call Using the Hold soft key you can put a conference call on hold in the same way as you can for a normal call The appearance key for the conference call will show a fast flashing red lamp To take the conference call off hold press the appearance key Important Holding Conference Calls You can hold a conference call in the same way as holding a normal call Holding the conference call does not affect the other conference parties who can continue talking You will also still be listed as a member of the conference call in the conference details e Warning This
8. It can also be used to make a call that the call appearance user can then join or retrieve from hold e When the user s call appearance button alerts your matching bridged appearance button also alerts The bridged appearance button can be used to answer the call on the call appearance button user s behalf e When the call appearance button user answers or makes a call using that call appearance your matching bridged appearance button show the status of that call for example connected on hold etc The bridged appearance button can be used to retrieve the call if on hold or to join the call if active e Bridged appearance buttons are not supported between users on different systems in a Small Community Network 13A 22 6 Call Appearance Button Call appearance buttons are used to display calls to and from your phone By having several call appearance buttons you are able to answer and make several calls switch between calls and perform other actions When all your call appearance buttons are in use any further calls to your number follow your forward on busy setting if set or otherwise go to voicemail if available 22 7 Call Coverage Button Each call coverage button is associated with another user on your telephone system The button allows you to be alerted when that user has an unanswered call still ringing You can view the details of the call and answer it if required The settings of the user being covered control how long it rings
9. P Login to a phone using your extension number N and login code P e Log Out 36 Log yourself out from the phone where you are currently logged in Voicemail e Check Messages 17 Access mailboxes to check for messages e Voicemail On 18 Allow voicemail to be used to answer calls e Voicemail Off 19 Stop voicemail being used to answer calls e Voicemail Ringback On 48 Have voicemail ring your phone when you have any new messages It will call when you use the phone e Voicemail Ringback Off 49 Switch off ringback 9500 Series Phone User Guide IP Office Page 119 Issue 03h 27 July 2011 Chapter 20 System Administration 9500 Series Phone User Guide e Page 121 IP Offic Issue 03h 27 July 2011 20 System Administration If necessary the system administrator can configure you as a system phone user This allows you to performs a range of additional functions to help maintain your phone system e Edit external contacts stored by the phone system e Change the system date and time e Check the system type and software version e Check and perform various actions on any additional memory card installed in the telephone system 20 1 Checking the System Information Being able to check and report the system software version may be useful when reporting any potential problems to the system maintainer 1 Press the Features soft key if shown To do this during a call press the ASA PHONE
10. Phone User Guide Page 65 IP Office Issue 03h 27 July 2011 Chapter 14 Redirecting Calls 9500 Series Phone User Guide Page 67 IP Office Issue 03h 27 July 2011 14 Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone e Follow Me 69 Temporarily redirect all your calls to another phone that you will be sharing with that phone s normal user This function can be used in two ways e Follow Me To Set the follow me destination from your own phone e Follow Me Here Set the follow me destination from the phone that you want to use e Forward 7 Forward calls to an internal or external number e Forward on Busy Forward calls when you have reached the limit of the number of calls that the phone can present to you e Forward on No Answer Forward calls if they have rung unanswered at your phone e Forward Unconditional Immediately forward calls Forwarding to voicemail can be selected as an option e Do Not Disturb 7 Redirect all calls to voicemail if available or otherwise to busy tone e Do not disturb exception numbers can be used to allow calls from specific numbers to ignore do not disturb e Twinning 7 Twinning is a process whereby you can have your calls ring at two different phones You can answer calls at either phone There are two variants of twinning internal twinning which uses two internal extensions and mobile twinning which twins your internal
11. a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down F arrow keys to highlight Phone User Press Select 3 Use the up and down arrow keys to highlight System Administration Press Select If the option is not present then you may not have been configured as a system phone user by your system administrator 4 Enter your security PIN login code and press Done 5 Use the up and down arrow keys to highlight System Shutdown Press Select 6 The current default timeout 10 minutes setting is shown and can be used by pressing OK soft key Otherwise enter the timeout required in hours and minutes and then press the Ok soft key e The allowable range for the timeout is from 00 05 to 24 00 Note that the Ok soft key is not displayed if the timeout entered is not within the allowed range e To enter the symbol in the timeout press either the or key e To delete the previous digit or character entered press the 4 left arrow key 7 After pressing the Ok soft key you will be asked to confirm whether you want to shutdown the telephone system Only proceed is you are sure If you are not sure press Back 8 If you press the Confirm soft key the telephone system will switch itself to a shutdown state This will disconnect all current calls and services 9500 Series Phone User Guide Page 125 IP Office Issue 03h 27 July 2011 20 7 Memory Card Management The telephone system can be fitted with a
12. administrator e Drop Call Disconnect the user s current call e Acquire Seize the user s current call e Intrude Join the user s current call turning it into a conference call e Listen Start silent monitoring of the user s call In addition to calling the user the button can be used in processes such as transferring calls or starting a conference rather than dialing the user s extension number 9500 Series Phone User Guide Page 91 IP Office Issue 03h 27 July 2011 Chapter 17 Phone Settings 9500 Series Phone User Guide Page 93 IP Office Issue 03h 27 July 2011 17 Phone Settings Pressing the A MENU key accesses a menu that can be used to control various phone settings These are mainly settings stored by the phone rather than user settings that move with you General Display Controls e Mobile Twinning 95 gt Display Brightness 10 gt e Withhold Number 95 gt Display Contrast 102 e Redial Mode 955 Half Full Width Display 103 e En Bloc Dialing 9 Call Timer 10 e Auto Lock 9 Show Last Call Duration 10 gt Display Language 10 Show Waiting Calls 10 Exit Menu Inactivity Timer Auto Return 104 A Menu Auto Exit 103 Sounds Ringer Controls e Button Clicks 10 e Switch the Ringer On Off 92 e Error Tones 10 Flash the message lamp for calls Visual Alerting 985 e Ringer Volume io7 e Handset Volume 107 Coverage Ring 92 gt Ring Sound 995
13. an upright position The stand cannot be flipped to another position except by removing it to change the position The angle of the display on these phones is not adjustable Other Stands If the phone needs to be used in a situation other than on a desk for example wall mounted a number of other stand designs are available from Avaya Contact your system maintainer 9500 Series Phone User Guide Page 14 IP Office Issue 03h 27 July 2011 Chapter 2 Making Calls 9500 Series Phone User Guide IP Office Issue 03h 27 July 2011 2 Making Calls If you are not already on a call then you can just dial the number The first available appearance button will be used for the call Alternatively you can press a specific appearance button in order to make a call using that button If the number you dial matches a user or group on the telephone system the directory name of the user or group is shown and the call starts altering the target If the call is to a user and they do not answer you can set a callback by pressing CallBack and then ending the call by pressing Drop When a callback is set when the user next uses their phone or ends their current call the system will call you and when you answer automatically make another call to the user 2 1 En Bloc Dialing By default when you start dialing a number on your phone the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system Y
14. availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTW
15. be internal or external e Busy is defined has having no available call appearance buttons on which further calls can be presented e Hunt group calls are not presented when you are busy and so are not forwarded by this setting e The forward on busy and forward on no answer options use the same forwarding destination number If no number is set they use the same destination as set for forward unconditional e If you have voicemail enabled 60 the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 22 15 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason e By default this function is only applied to incoming external calls to you However if required internal calls can also be selected e When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external e No answer is defined as having been presented to your phone for your no answer time default 15 seconds e Hunt group calls are not forwarded e The forward on busy and forward on no answer options use the same forwarding destination number If no number is set they use the same destination as set for forward uncon
16. can change the default operation of the MESSAGES button to access either visual voice or a spoken voice prompts That is a system wide setting that will affect all users This guide assumes the default operation of using visual voice 12 1 Message Waiting Indication Both the gt lt MESSAGES button and the message lamp on your phone are used to indicate when you have new messages in your voicemail mailbox They remain lit until you have played each of the new messages The system administrator can also configure it so that you receive new message waiting indication for a hunt group or hunt groups 9500 Series Phone User Guide Page 56 IP Office Issue 03h 27 July 2011 Voicemail Message Waiting Indication 12 2 Checking Messages 1 Press the Ra MESSAGES button Depending on how your system is configured you may be required to enter your voicemail password and then press Done 2 The visual voice menu is displayed The numbers shown against the Listen option indicate the number of new old and saved messages in your mailbox If the system administrator has configured you to receive message waiting indication for any hunt group mailboxes you can also use the up and down arrow keys to highlight hunt group names and the number of messages in those mailboxes 3 Highlight Listen and press Select 4 Use and 5 You 6 Use Notes the up and down arrow keys to highlight which messages New Old or Saved that you
17. display indicates a system alarm message While you are not expected to be able to fix the error causing the alarm the error message allows you to report the problem to your system maintainer e Memory Card Failure There is a problem with one of the memory cards used by the telephone system Selecting Admin will take you to the system administration menu where you can check the status of the memory cards 126 e Expansion Failure There is a problem with one of the external expansion modules attached to the telephone system e Voicemail Failure The voicemail system is not available e Voicemail Almost Full The voicemail system is nearly out of storage space for any more messages prompts and recordings e Voicemail Full The voicemail system cannot store any more messages prompts and recordings e Licence Key Failure There is a problem with the memory card used to license features and applications e System Boot Error The telephone system has encountered an error while restarting e Corrupt Date Time There is an error in the date or time being used by the system Selecting Admin will take you to the system administration menu where you can change the date 124 and time 12 9500 Series Phone User Guide Page 127 IP Office Issue 03h 27 July 2011 Chapter 21 Menus 9500 Series Phone User Guide Page 129 IP Office Issue 03h 27 July 2011 21 Menus 21 1 Features Menu This menu is accessed by pressing the Features soft key I
18. for your use e Night Service Status On 20 N Set a hunt group into night service status by entering its extension number N e Night Service Status Off 21 N Take a hunt group out of night service status by entering its extension number N 9500 Series Phone User Guide Page 80 IP Office Issue 03h 27 July 2011 Groups 15 1 Group Membership Only the system administrator can change the groups of which you are a member However you can be provided with options to enable or disable your group membership While your membership of a group is disabled you will not receive any group calls for that group 15 1 1 Group Membership On Off Status Menu If the system administrator has allowed you you can enable disable your membership of a group through the Status menu When your membership of a group is disabled you do not receive group calls for that group 1 Press the Status soft key if shown e To access the status menu during a call press the AtA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight the hunt group name and your current membership status Enabled or Disabled 3 Press the Enable or Disable soft key to change the status of your membership of that group 4 Press Exit l The system administrator is able to configure if you can access the Membership State and Fallback options of a group If you are not configured for any groups then the Group menu i
19. gt 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select 3 Use the up and down keys to highlight Self Administer Press Select 4 Enter your security PIN and press Done 5 Use the up and down keys to scroll through the list of current functions assigned to each button e To remove the existing function from a button press Erase e You can also press More and use the Copy and Paste options to copy the settings of an existing button to another button e To assign a function to the highlighted button press Replace e Select the required function from the list and press Select e Depending on the function you may need to enter some information such as a target extension number e The button will be given a default label To change the label press More and then select Label Use the keyboard to enter the text you want to display for the button label Note that the label is only shown while editing the label and after you exit the administration menu 7 When completed press Back 9500 Series Phone User Guide Page 87 IP Office Issue 03h 27 July 2011 16 2 Abbreviated Dial This action can be used as a speed dial button While setting up the button enter the number you would like it to dial You can enter a partial number and complete the dialing after pressing the button For ex
20. key 9500 Series Phone User Guide Page 124 IP Office Issue 03h 27 July 2011 System Administration Setting the Time Offset 20 6 System Shutdown You can shutdown the telephone system for a specified number of minutes Note that this is not a polite shut down once you have confirmed the action any existing calls and services using the telephone system will start being disconnected The telephone system will then remain unavailable for the duration you specify the default being 10 minutes After the shutdown duration it will take up to 5 more minutes for the telephone system to complete its restart WARNINGS e A shutdown must always be used to switch off the system Simply removing the power cord or switching off the power input may cause errors e This is not a polite shutdown any users calls and services in operation will be stopped Once shutdown the system cannot be used to make or receive any calls until restarted e The shutdown process takes up to a minute to complete When shutdown the CPU LED and the base card LEDs 1 and 9 if trunk daughter card fitted will flash red rapidly The memory card LEDs are extinguished Do not remove power from the system or remove any of the memory cards until the system is in this state e To restart a system when shutdown indefinitely or to restart a system before the timed restart switch power to the system off and on again 1 Press the Features soft key if shown To do this during
21. methods of twinning supported internal twinning 136 and mobile twinning 138 Internal Twinning This method of twinning twins your normal phone with another internal phone Your incoming calls will ring on both phones You can also make your calls from either extension A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones Similarly message waiting indication and voicemail access from either phone will be to your mailbox If both phones are phones that store your contacts and call history on the system the contacts and call history on each will be the same e T Twinned A T is shown after your extension name on the phone s idle display if it is internally twinned with your phone Calls to you will alert on both phones and can be answered by you at either phone Mobile Twinning Mobile twinning is twinning l3 where your calls ring at both your phone and at another number which can include an external number If you have been configured as a mobile twinning user you can switch use of mobile twinning on or off through the phone s menus and also change the number to which you are twinned Using the phone menus you can switch use of mobile twinning on off and change the destination number for twinned calls 14 4 1 Mobile Twinning Control This menu option is only available is you have been configure
22. night service mode Calls are redirected to its night service fallback group if set 84 otherwise to voicemail if available e A hunt group can also be put into and out of night service automatically by the telephone system using a time profile If that is the case the night service state cannot be overridden using manual controls e Out of Service The group is out of service Calls are redirected to it out of service fallback group if set 844 otherwise to voicemail if available l The system administrator is able to configure if you can access the Membership State and Fallback options of a group If you are not configured for any groups then the Group menu is not shown 18 10 Mobile Twinning If you have been configured as a mobile twinning user you can use the status menu to switch mobile twinning mode off 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 If necessary use the d up and down arrow keys to highlight Mobile Twinning e To clear the setting press the Off soft key 9500 Series Phone User Guide Page 115 IP Office Issue 03h 27 July 2011 18 11 Parked Calls While parked calls are parked on the telephone system and can be unparked by any other user the parked call indication is sent to a particular extension If there are any calls parked against your phone you can view and unpark them using the
23. not be supported in all situations It may depend on the configuration of your phone system and options supported by your telephone line provider 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Call Settings Press Select 3 Use the up and down menu keys to highlight Withhold Number 4 Press Change to switch the option On or Off 5 Press Save 17 3 Redial Mode You can select whether your phone uses the redial list or last call redial mode 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the d up and down arrow keys to highlight Call Settings Press Select 4 Use the up and down arrow keys to highlight Redial Action 5 The current mode Open Call Log or Last Dialed is displayed e Open Call Log If this mode is selected pressing Redial will display a menu of the 10 most recent outgoing calls in your call log You can select the call that you want to redial and perform a number of other functions e Last Dialed If this mode is selecting pressing Redial will immediately repeat the most recent outgoing call in your call log None of the other redial functions will be accessible 6 Press Change to change the mode 7 When the required mode is displayed press Save 9500 Series Phone User Gu
24. on Avaya B5800 Branch Gateway and IP Office systems whereas 9400 Series phones are also supported on other Avaya telephone systems This guide only covers use of IP Office phones on an IP Office system MESSAQE PHONE w E CONTACTS MENU CALL LOG The phone supports 12 programmable call appearance feature buttons The labels for these are displayed in the main display and can be controlled by the adjacent buttons Functions can be assigned to the phone s call appearance feature buttons by your system administrator or by yourself using self administration 8 gt Note that you cannot replace call appearances features assigned to buttons by your system maintainer but you can replace other features However also note there are features that the system maintainer can assign that are not available to you to assign This guide just includes features that you can assign yourself if required 9500 Series Phone User Guide Page 10 IP Office Issue 03h 27 July 2011 Introduction 9504 Telephone 1 3 9508 Telephone The IP Office supports the 9508 telephone 9400 Series and 9500 Series phones are physically and functionally identical However 9500 Series phones are only supported on Avaya B5800 Branch Gateway and IP Office systems whereas 9400 Series phones are also supported on other Avaya telephone systems This guide only covers use of IP Office phones on an IP Office system MESSAGE
25. only applies to conference calls hosted by your own telephone system Holding your call to a conference hosted on another telephone system may cause that conference to hear your system s music on hold 8 6 Transferring Calls Using Conference When you already have a call on hold and a call connected you can connect them by starting a conference Press the Conf soft key Your current call and the held call will be connected You can now drop yourself 374 from the conference Note 1 If you are the only internal user in the conference depending on your telephone systems configuration dropping yourself from the conference may end it Consult your system administrator for details 9500 Series Phone User Guide Page 37 IP Office Issue 03h 27 July 2011 Chapter 9 Headset Handsfree Operation 9500 Series Phone User Guide e Page 39 IP Offic Issue 03h 27 July 2011 9 Headset Handsfree Operation 9 1 Headset Operation Your phone has a headset socket located under the phone This is suitable for the connection of phone headsets that connect via a HIS headset cable e Pressing the 9 HEADSET key can be used to answer a call through the headset It can also be pressed to end a headset call e The key is lit when there is a call connected through the headset e The key can also pressed to turn a call already answered using the handset or handsfree into a headset call e If there are no currently connected call to which you are talking a ca
26. redial method is used when your phone s redial mode 2 4 is set to List 1 Access the redial list a Press Redial The list of outgoing calls is displayed b Use the up and down arrow keys to scroll through the 10 most recent outgoing calls 2 Press Call to call the number displayed in the call record 3 Continue in the same way as for a normal dialed call One Number Mode This redial method is used when your phone s redial mode 26 is set to One 1 Press Redial 2 The number for the most recent outgoing call in your personal call log is redialed 3 Continue in the same way as for a normal dialed call 2 6 Making a Page Call In order to make page calls you must have access to a paging short code provided by the system administrator or to a paging feature button If the dialing short code or the paging button have been pre configured with a number the user or group at that number will be paged if available The dialing short code can be configured to accept the number of the user or group to page when dialed Similarly a paging button can be set to allow number entry when pressed as follows 1 Press the paging button 2 Dial the number of the user or group you want to page 3 When the dialing is completed the page call is made e If the destination is a user and they already have a call connected they cannot be paged If the destination is a group which is not in service or has no available members it cannot be pa
27. that the system maintainer can assign that are not available to you to assign This guide just includes features that you can assign yourself if required Button Actions There are a wide range of actions that can be assigned to the buttons This guide only includes details of those that you can assign to a button using the self administer menu Functions that can only be assigned by your system administrator will be explained by the system administrator e Abbreviated Dial e Call Forward All e Drop Call e Ringer Off e Absence Text e Call Park e Flash Hook e Self Administer e Account Code e Call Park To Other e Group BLF e Send All Calls e Auto Callback e Call Pickup e HG Night Service e Suppress Digits e Break Out e Call Pickup Any e Internal Auto Answer e User BLF e Page e Timer Some actions are not supported on all phones However they may be set for users who hot desk between different types of phone Button Lamps The use of the button lamp or icon will depend on the action associated with the button Fixed Buttons On all the phones the programmable button features appear below the call appearance buttons The screen can be scrolled to display further buttons 9500 Series Phone User Guide Page 86 IP Office Issue 03h 27 July 2011 Button Features 16 1 Editing Your Programmable Buttons This process is used to select and apply a function to a feature key It can be used to replace or delete existing functions
28. the first party or answer a call 2 Press the Conf soft key The current call is automatically put on hold 3 Dial the party that you want to add to the conference 4 If they answer and want to join the call press Conf again 5 If they do not want to join the call or do not answer press Drop and then press the appearance key of the held call 8 2 Adding a Call to a Conference You can add additional parties to an existing conference 1 Press HOLD to put the conference on hold This does not affect the other conference parties who can continue talking to each other 2 Press an available appearance key on which to make a call 3 Dial the party that you want to add to the conference 4 If they answer and want to join the call press Conf again 5 If they do not want to join the call or do not answer press Drop and then press the appearance key of the held call 8 3 Viewing Conference Details You can display a list of the parties involved in a conference call 1 If not already displayed press the d up or down arrow key to display the conference call 2 Press the Details soft key e To scroll through the list of callers in the conference use the up and down arrow keys e To drop a caller from the conference highlight them and press Drop e To mute a caller highlight them and press Mute Repeat this to unmute them e To return to the call display press the Back soft key 9500 Series Phone User Guide Page 36 IP Office
29. this action can be used to put a hunt group into or out of night service status The button cannot be used to override a hunt group put into night service by a time profile on the telephone system The button can be configured with a hunt group number or it can be left blank to toggle all groups of which you are a member 16 16 Internal Auto Answer A button configured with this action can be used to switch internal auto answer on or off When internal auto answer is on the button s red lamp is lit Pressing the button again turns the internal auto answer off 16 17 Paging A button configured with this action can be used to make a page call The button can be configured with the target user or group for the page If configured with no number pressing the button will display a menu for number entry before making the page call 16 18 Ringer Off A button configured with this action can be used to turn your phone s ringer on or off When you turn the ringer off the visual alerting is also turned off When the ringer has been turned off the button s red lamp is lit Pressing the button again will turn the ringer on 16 19 Self Administer A button configured for this action can be used to access the self administer menu 16 20 Send All Calls A button configured with this action can be used to switch do not disturb 7 on or off When do not disturb is on the button s red lamp is lit or a red warning icon is displayed Pressing the b
30. to the user or group s mailbox press Select The caller will hear a few seconds of ringing and then the mailbox greeting e To exit the transfer menu press Cancel 6 2 Transferring a Held Call When you already have a call on hold and a call connected you can connect them by starting a conference Press the Conf soft key Your current call and the held call will be connected You can now drop yourself 3 from the conference Note 1 If you are the only internal user in the conference depending on your telephone systems configuration dropping yourself from the conference may end it Consult your system administrator for details 9500 Series Phone User Guide Page 32 IP Office Issue 03h 27 July 2011 Chapter 7 Account Codes 9500 Series Phone User Guide Page 33 IP Office Issue 03h 27 July 2011 7 Account Codes The telephone system can store a number of account codes Account codes may be used to keep track of calls in relation to particular activities or clients They can also be used to keep track of calls by particular users or sets of users e When an account code is entered while making a call or during a call that account code is included in the call records output by the system e Accounts entered are checked against those stored by the telephone system If an invalid code is entered the account code is requested again e The system administrator can configure certain numbers or types of numbers to require entry of an
31. typically have multiple microphones and are able to handle sounds coming from multiple directions For details of conference speakerphones supported by your phone system contact your system administrator 9 2 1 Speaker Volume While talking handsfree via the phone s speaker you can adjust the volume of the incoming call 1 With the call connected on the speaker press the key 2 Use the plus and minus keys to adjust the volume 3 The display will return to normal after a few seconds 9 2 2 Default Handsfree Audio Path By default when you make a call or answer a call without lifting the handset the audio is played through the phone s speaker while you speak via the phone s microphone If you have a headset attached you can change the phone s behavior so the audio is played through the headset by default rather than the speaker 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Call Settings 3 Press Select 4 Use the up and down arrow keys to highlight Audio Path 5 Press Change to change the setting between Headset and Speaker 6 When completed press the Save soft key 7 Press the Back Exit soft keys to exit the menus 9500 Series Phone User Guide Page 41 IP Office Issue 03h 27 July 2011 9500 Series Phone User Guide Page 42 IP Office Issue 03h 27 July 2011 Chapter 10 Contacts Directory 9500 Series Phone User Guide e Page 43 IP Offic Issue 03h 27 July 2011 1
32. want to listen to press Select The details of the first message of that type are displayed can use the up and down arrow keys to scroll through the messages the soft keys to control the playback actions for the currently highlighted message Play Pause Start stop playback of the currently displayed message Call Call the person who left the message Back Return to the previous menu More Switch between the different sets of available soft key functions Delete Delete the message Save Mark the message as saved Saved messages are not normally automatically deleted Copy Copy the message to another mailbox The menu will prompt you to enter the destination number 1 Automatic Message Deletion By default messages are automatically deleted a set time after being played The delay depends on the particular voicemail server 24 hours for embedded voicemail 30 days for Voicemail Pro For voicemail messages on a Voicemail Pro system the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages 9500 Series Phone User Guide Page 57 IP Office Issue 03h 27 July 2011 12 3 Sending a Message You can use visual voice to record and send a voicemail message to other users mailboxes 1 Press the ha MESSAGES button e Depending on how your system is configured you may be required to enter your voicemail password and then press the Done soft key 2 The visu
33. when you have do not disturb enabled 9500 Series Phone User Guide Page 134 IP Office Issue 03h 27 July 2011 Glossary Do Not Disturb Exceptions 22 10 Do Not Disturb Exceptions e These are numbers for caller s who can call you even when you are set to do not disturb This only applies for calls to you It does not apply for calls to a hunt group of which you are a member 22 11 Follow Me Follow me to is used to redirect your calls to another extension where you will be working The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user This allows you to share another person s phone without logging them off their phone The calls are still subject to all your user settings as if they were ringing at your phone All calls are redirected 22 12 Follow Me Here Follow here the function used to enable follow me at the extension to which you want your calls redirected 22 13 Follow Me To Follow me to is the function used to enable follow me from your own phone 22 14 Forward on Busy Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls e By default this function is only applied to incoming external calls to you However if required internal calls can also be selected e When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can
34. you are a member You can use this even if your group membership is currently set to disabled e Pickup a Users Call 32 N Pickup a call ringing a user s extension number N e Pickup a Group Members Call 53 N Pickup a call ringing the members of a group N This does not necessarily have to be a group call Conference e Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold Do Not Disturb e Switch Do Not Disturb On 08 Set your phone to do not disturb e Switch Do Not Disturb Off 09 Switch off do not disturb e Add a Do Not Disturb Exception Number 10 N Add a number N to your list of do not disturb exceptions e Delete a Do Not Disturb Exception Number 11 N Remove a number N from your list of do not disturb exceptions e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb Follow Me e Follow Me Here 12 N Dialed at the extension to which you want you calls redirected Use your own extension number N when dialing the short code e Follow Me Here Cancel 13 N Dialed at the extension to which you want your calls were redirected Use your own extension number N when dialing the short code e Follow Me To 14 N Dialed at your phone Dial the extension number N to which you want your calls redirected You can dial just 14 to cancel follow me e C
35. 0 Contacts Directory This menu is accessed by pressing the Raj CONTACTS key It is used to display names and numbers that you can then use for making calls The directory includes names stored for use by all users names stored for use by just you and the name and numbers of all the other users and groups on the phone system The contacts shown in the directory come from a number of sources e Personal Directory Contacts These contacts are stored by the telephone system as part of your user settings e They are displayed on the phone while you are using it If you hot desk to another phone that also stores your contacts on the system your personal contacts move with you e You can have up to 100 personal directory entries which you can add edit and delete these through the phone e The system administrator can also add edit and delete your personal directory entries e User Contacts These contacts list all the other users on the telephone system If your system is part of a Small Community Network of IP Office telephone systems it includes users on the other systems e Group Contacts These contacts list all the hunt groups on the telephone system If your system is part of a Small Community Network of IP Office telephone systems it includes those hunt groups that the system administrator has configured to be advertised across the network e External Contacts These contacts are viewable and useable by all phone users These a
36. 17 7 8 Inactivity Timer Auto Return You can set a timer which will return the phone to its normal call display after a set period of phone inactivity By default the phone will be set to auto return after 60 seconds Note that the timer is not applied to all menus For example it is not applied to the A menu and to the visual voice menu It is also not applied to the System Admin section of the Features menus 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select 3 Use the up and down arrow keys to highlight Phone Screen Settings Press Select 4 Use the up and down arrow keys to scroll the display to the option Auto Return s 5 Press Change to change the setting e Disabled Do not use the inactivity timer e 30 60 Apply the inactivity timer after the selected number of seconds 6 Press the Save soft key 9500 Series Phone User Guide Page 104 IP Office Issue 03h 27 July 2011 Phone Settings Display Controls 17 7 9 A Menu Auto Exit The Show Phone Screen option only applies to the A menu screens accessed when you press the A key If the option is on if you receive a call while in the A menu the phone will automatically exit the menus and display the call details 1 Press the A MENU button 2 Use the up and down arrow keys to locate the option Call Setti
37. 2 6 2 Transferring a Held Call ceeeeeceeeseeeeeeseneeseeeenreeeaee 32 7 Account Codes 7 1 Forced Account Code Entry eeeeeeseeeeeeeteseeeeeereenaes 34 7 2 Manual Account Code Enitry c ceeceeeceeeseseeeeeeeeeeeee 34 8 Conference Calls 8 1 Starting a CONFErENCE ee eeeeeceeeeeeeeeeeeeeteeeeeeeeneeeees 36 8 2 Adding a Call to a Conference ccccecsceeeseeeeeeees 36 8 3 Viewing Conference DetailS cecceeeeseeeeseeeteeees 36 8 4 Dropping Muting Parties 37 8 5 Holding a Conference Call eeeeceesceeeeeeseeeeeteeeneeees 37 8 6 Transferring Calls Using Conference 37 9500 Series Phone User Guide IP Office Contents 9 Headset Handsfree Operation 9 1 Headset Operation eeceecceseceeeeeeseeeeeteeeeeeeeneeeeeeeeaes 40 9 1 1 Headset VOIUMEC cccscsssssseececeeeeeeeeeeeeeeseeees 40 9 1 2 Default Handsfree Audio Path cceeee 40 9 2 Handsfree Speaker OperatiOn ccccesceeeeeeeeeeneeeees 41 9 2 1 Speaker VOIUMEC ceceesceeeeeeeseeeseeeeteeeeeeeeaees 41 9 2 2 Default Handsfree Audio Path ceeee 41 10 Contacts Directory 10 1 Managing External Contacts 0 ccccceeeeeeeeeeeeeee 44 10 2 Viewing Contacts Details ceeceeceeeeeeereteteeeeeeeee 45 10 3 Make a Call from the Directory cceeceeeeeeeeeeeeees 46 10 4 Using the Directory for Other Functions 005 46 10 5 Adding a New Contact e
38. 20 4 Setting the TimMe cceecceseeeeeseeeeeeeeeeeeesneeseeeeneeees 124 20 5 Setting the Time Offset eeeeeeeseeeneeeteeeeeeeeneeee 124 20 6 System SHUtHOWN eee eeeeeeeeeeeeeeeeeeeeeetneeeeeeeeeeees 125 20 7 Memory Card Management cccceeceeseeeneeeeeees 126 20 8 SysteM Alar a eeni ean erat ea re iana eaire 127 21 Menus 21 1 Features MOnu cceseceeceseseeesceeeesereetseeeeeseeneeeseees 130 21 2 StatUS Men s sccis hared ai 131 2S A MONU aaa a sath E A a a eia 132 22 Glossary 22 1 Abbreviated Ring seseeeseeesreerreerrreerrrrrrirerrrnsre 134 22 2 Appearance Button sseeseesierrreerireerirerrinsrrresres 134 22 3 Attention RINY secere ieii asiaan arani 134 22 4 AUtO HOIA einne ath ta es teste 134 22 5 Bridged Appearance Button 134 22 6 Call Appearance BUtton eeceeeeeeseeeseeteeeteeeneeee 134 22 7 Call Coverage Button eceeeeeeeeeeeeeeeeeeeeeeteeeneeee 134 22 8 Coverage RING eeeeeseseseeeeeesseeeeteeeeeeeeieeteaeeeneeees 134 22 9 Do Not DISt T Dinna anre a 134 Page 4 Issue 03h 27 July 2011 22 10 Do Not Disturb Exceptions 135 22 11 FOllOW MG siti ses catvetensti erence athe wie eee 135 22 12 Follow Me Here cececcccecseeesseeeeeeeeeteseneneseeseneses 135 22 13 Follow Me TO sci sesesdesecasceessedscnaesagtenacdeazsseiersuseetaniee 135 22 14 Forward On BUSY ice toanen ari 135 22 15 Forward on No Answel ccesssceeeeseeeteseeeeeeneeeeeee 1
39. 35 22 16 Forward Unconditional 135 22 17 GIOUD enen Re ctietien ao nna daly 136 22 18 Idle Line Preference ccesscceeeeeeeeeeereneeseeerees 136 22 19 Internal TWINNING eee eeeeeeeesneeeeeneeereneeeeenaeeeeeas 136 22 20 Line Appearance BUtton eseeesseteeeeeeeeneeeeees 136 22 21 Logged Otsisin oera ae aaae nR alee 136 22 22 LOGIN COE noie a aea Ra 136 22 23 Missed Gallinn en a i 136 22 24 Missed Group Call sseeeseeieeeeeeeereeeeererenneneneee 136 22 25 Mobile TWINning eesseeseerreerrrnsrrrerrrrernnrrrnenes 136 22 26 Park Gallia science n a 137 22 27 Park Slot NUMDEM c ceeeeeeeeeeeeeeeeeeeeeeseeeeeetnnees 137 22 28 Ringing Line Preference 137 22 29 ShOrt COGS eccceeceeseeceeeeeneeseeeeeeesneceeseeseeeeeneees 137 22 30 Small Community Network c ceceeeeeeeeeeteeeees 137 22 31 System AdmMinistrator cceeceeeeeeeeeeeeeeseeeeneeeseees 137 22 32 System Phone USE M ecceeeceeeeeseeeeeeeeeseeeneeeseees 137 22 33 TWINNING a i aa i ss 137 Ino Y EE ATEA AEAEE AE AET 139 9500 Series Phone User Guide IP Office Contents Page 5 Issue 03h 27 July 2011 Chapter 1 Introduction 9500 Series Phone User Guide Page 7 IP Office Issue 03h 27 July 2011 Introduction 1 Introduction This guide is for 9500 Series telephones supported by IP Office Release 7 0 running on an Avaya IP Office telephone system e 9500 Series Telephones The 9504 and 9508 phones are suppor
40. 7 N Parks the held call using the park number dialed in place of N e Unpark Call 38 N Unpark the call parked using the park number N 5 2 1 Park Using the Menu 1 Press the Features soft key if shown To do this during a call press the aca PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Call Park or Call Park To Other e Call Park Park the call on the system with parked call indication on your extension e Call Park To Other Park the call on the system with parked call indication on the selected extension 5 2 2 Unpark Status Menu While parked calls are parked on the telephone system and can be unparked by any other user the parked call indication is sent to a particular extension If there are any calls parked against your phone you can view and unpark them using the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 If you have any parked calls the Parks option is displayed The option is not present if you do not have calls parked against your extension 3 Press the Details soft key 4 Use the up and down arrow keys to scroll through the parked calls 5 To unpark a particular call press the Connect soft key 9500 Series Phone User Guide Page 30 IP Office Issue 03h 27 July 2011 Chapter 6 Transferring Calls 9500 Series
41. ARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User 9500 Series Phone User Guide IP Office License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided
42. AVAYA IP Office 9500 Series Phone User Guide Issue 03h 27 July 2011 2011 AVAYA All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the
43. Deleting a Record 53 gt e Deleting All Records 5 e Add a Record to Your Contacts 5 Missed Calls Missed calls are calls to you that you did not answer Your system administrator can also configure if the log includes calls presented to you but answered by someone else or by voicemail The t History button is illuminated when you have any new missed calls in your call log The lamp is extinguished when you have viewed the missed call in the call log or the record of that call is no longer in your call log The LX icon is also used at the top left of the phone display to indicate missed calls and is prefixed with the number of missed calls Missed Group Call If you are a member of any hunt groups the system administrator can configure whether your missed calls log should also include missed hunt groups calls The hunt group does not necessarily have to have rung your phone It will be recorded as missed if it was presented to the hunt group and not answered by any of the members including you Notes 1 Centralized call log can be turned off by the system administrator 13 In that case the call log is one stored by the phone and is lost if the phone is reset This guide only covers the centralized call log stored by the telephone system 2 The call log on other types of phones is a local call log maintained by that phone It will not move with you when you hot desk and it will be lost if the phone is restarted 3 The re
44. Forward on Busy Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls By default this function is only applied to incoming external calls to you However if required internal calls can also be selected When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external Busy is defined has having no available call appearance buttons on which further calls can be presented Hunt group calls are not presented when you are busy and so are not forwarded by this setting The forward on busy and forward on no answer options use the same forwarding destination number If no number is set they use the same destination as set for forward unconditional If you have voicemail enabled 6d the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason By default this function is only applied to incoming external calls to you However if required internal calls can also be selected When enabled all calls matching the settings are forwarded to the number set as the forward on busy no an
45. Fwd Busy 3 To switch the forward off press Off 4 To change the forward setting press Details e Use the up and down arrow keys to scroll through the menu options e To switch forward on busy on or off highlight Fwd Busy and press On or Off e To switch forward on no answer on or off highlight Fwd No Answer and press On or Off e To select which calls are forwarded highlight Call Type Press Change to change the option between All Calls or External Calls Only e To change the destination highlight Destination and press Edit Enter the number and press Select e Press Save to save any changes l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 9500 Series Phone User Guide Page 75 IP Office Issue 03h 27 July 2011 14 3 Do Not Disturb e When you are in do not disturb your callers are redirected to voicemail if available or otherwise hear busy tone e The only people who can call you are those calling from numbers in your do not disturb exceptions list Forwarding can still be applied to these calls e Calls to any hunt group of which you are a member are not presented to you unless you are the last available member of the group e Enabling do not disturb will not affect any calls already being presented to your phone e You can still use the phone to make outgoing calls When you go off hook you will hear broken dial tone e N No Calls Do Not Dis
46. Issue 03h 27 July 2011 e It can only be used to make internal and emergency calls e None of the menus for your user settings can be accessed e To unlock the phone 64A requires your login code if you have configured a login code 655 1 Press the Features soft key if shown To do this during a call press the acta PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select 3 Use the up and down arrow keys to highlight Lock Press the Select 4 The phone is now locked as indicated by the display 13 4 Unlock The message PHONE LOCKED indicates that the phone has been locked 63 While locked the phone can only be used to make internal calls to other extensions and none of the phone and user menus can be accessed 1 Press the Unlock soft key 2 Enter your security PIN login code 3 Press the Done soft key 9500 Series Phone User Guide Page 64 IP Office Issue 03h 27 July 2011 Logging In Out Unlock 13 5 Auto Lock Rather than logging out you can lock your phone You can either lock your phone manually 635 using the steps below or have it automatically locked after a period of phone inactivity To use this feature you need a security PIN 654 login code set When your phone is locked It can only be used to make internal and emergency calls None of the menus for your user settings can be accessed To unlock the phone 64 requ
47. Phone User Guide Page 31 IP Office Issue 03h 27 July 2011 6 Transferring Calls To transfer a call your phone must have an available call appearance button If all your current call appearance buttons are in use you must end 205 or park 304 one of your existing calls 1 Press Transfer The current call is automatically put on hold 2 Dial the number for the transfer Alternatively press Dir to select a destination from the directory 46 e To complete the transfer press Complete You can do this while the call is still ringing e Transferring a call while it is still ringing is called an unsupervised transfer e Transferring a call after ringing finishes is called a supervised transfer e If the transfer destination does not answer or after answering the call does not want to accept the call press the Cancel soft key 3 Press Complete to complete the transfer If the transfer destination does not answer or does not want to accept the call press the Cancel soft key 6 1 Transfer to Voicemail When set to visual voice mode the gt lt key can be used to transfer your current call to the voicemail mailbox of another user or group 1 With the call connected press the gt lt key You are still connected to the call and can continue talking 2 Dial the extension number of the user or group to which you want to transfer the call 3 When the number matches a user or group their name is displayed e To transfer the call
48. Repeated single ring e External Calls Repeated double ring e Ringback Return Calls Repeated single ring followed by two short rings This type of ring is used for calls that are returning to your phone For example a call that you put on hold and which is returning due to being left on hold too long e Coverage Ring Variable You can also adjust the ringing used for call coverage and bridged appearance buttons See Coverage Ring 984 The options are normal ringing an abbreviated ring a non repeated single ring or no ring e Attention Ring Variable The system administrator can adjust the ring used for new calls when you are already talking to a caller The options are an abbreviated ring a non repeated single ring or no ring e For calls alerting on a call coverage or bridged appearance button when you are already on a call the shorter of the coverage ring or attention ring settings is used The system administrator can also adjust the when ringing is used for each specific appearance button The ringing can be immediate delayed for a set time or off 9500 Series Phone User Guide Page 97 IP Office Issue 03h 27 July 2011 17 6 1 Disabling the Ringer This option can be used to turn off the ringer for all calls If set to no ring this disables both the phones audible alerting and visual alerting 985 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features
49. Server Status Press Select 6 The time server information is listed It includes the address of the time server the current local time and the UTC time If the phone system is configured for daylight savings then the current amount of daylight savings being applied to the local time is also shown 9500 Series Phone User Guide Page 123 IP Office Issue 03h 27 July 2011 20 4 Setting the Time The process below can be used when the telephone system does not obtain the time and date automatically On systems that are configured to obtain the time automatically the option for checking the Time Server Status 123 is available instead 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select 3 Use the up and down arrow keys to highlight System Administration Press Select If the option is not present then you may not have been configured as a system phone user by your system administrator 4 Enter your security PIN login code and press Done 5 Use the up and down arrow keys to highlight Time Press Select 6 The current time being used by the telephone system is displayed 7 Enter the required time in 24 hour clock format e Use either the or keys to enter the separator e To delete the previous digit or character entered press Bksp 8 When a complete valid time has been ente
50. Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 If you have any parked calls the Parks option is displayed The option is not present if you do not have calls parked against your extension 3 Press the Details soft key 4 Use the d up and down arrow keys to scroll through the parked calls 5 To unpark a particular call press the Connect soft key 18 12 System Alarms If you have been configured as a system administrator also called a system phone user an S on the phone s display indicates a system alarm message While you are not expected to be able to fix the error causing the alarm the error message allows you to report the problem to your system maintainer e Memory Card Failure There is a problem with one of the memory cards used by the telephone system Selecting Admin will take you to the system administration menu where you can check the status of the memory cards 126 e Expansion Failure There is a problem with one of the external expansion modules attached to the telephone system e Voicemail Failure The voicemail system is not available e Voicemail Almost Full The voicemail system is nearly out of storage space for any more messages prompts and recordings e Voicemail Full The voicemail system cannot store any more messages prompts and recordings e Licence Key Failure There
51. V Loud oft Headset CC Off Handset Xmit NR On J Remote Headset On oe m m m ee ee a l a l a a 9500 Series Phone User Guide Page 132 IP Office Issue 03h 27 July 2011 Chapter 22 Glossary 9500 Series Phone User Guide Page 133 IP Office Issue 03h 27 July 2011 22 Glossary 22 1 Abbreviated Ring A single non repeated ring By default this is the type of ring used when another call alerts you when you already have a call in connected 22 2 Appearance Button Appearance buttons are used to represent calls made and received by you and other users on the telephone system They are configured by your system administrator Normally your first 3 buttons are call appearance buttons but additional buttons can be configured as appearance buttons 22 3 Attention Ring Your system administrator can set what ringing should be used if another call alerts you when you already have a call connected The options are a single non repeated ring abbreviated ring or no ring 22 4 Auto Hold By default when you have a connected call in progress if you press another appearance button the connected call is automatically put on hold Without auto hold the connected call is ended when you press another appearance button 22 5 Bridged Appearance Button A bridged appearance button shows the state of one of another user s call appearance buttons It can be used to answer or join calls on that other user s call appearance button
52. a Call Off Hold Either of the following methods can be used to retrieve a call from hold If you have a currently connected call that call will be automatically put on hold 1 Press the appearance button with the fast flashing red lamp call appearance 2 Scroll the display using the up and down arrow keys the held call will appear with a icon Press the Connect soft key to take the call off hold 5 1 3 Switching Between Calls With a call on hold fast flashing appearance button and another call connected red call appearance button you can switch between calls by pressing the appearance button of the held call The current call is automatically put on hold and the previously held call connected 5 1 4 Transfer a Held Call When you already have a call on hold and a call connected you can connect them by starting a conference Press the Conf soft key Your current call and the held call will be connected You can now drop yourself 37 from the conference Note 1 If you are the only internal user in the conference depending on your telephone systems configuration dropping yourself from the conference may end it Consult your system administrator for details 9500 Series Phone User Guide Page 29 IP Office Issue 03h 27 July 2011 5 2 Parking Calls Parking a call is similar to holding a call However parked calls can be unparked by other users on the phone system Each parked call is given a number By default the num
53. account code before you can continue making a call to such a number e The system administrator can also configure you to have to enter an account code before making any external call 7 1 Forced Account Code Entry The system administrator can configure certain numbers or types of numbers to require entry of an account code before you can continue making a call to such a number 1 The follow menu is displayed when you are required to enter an account code 2 Enter the account code that you want to use 3 Press the Done soft key 4 If the account code was not a valid account code the REENTER ACCOUNT menu is displayed 7 2 Manual Account Code Entry You can enter account codes during a call or before making a call The account code that you enter must match an account code set on the telephone system gt 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key Use the up and down arrow keys to highlight Call Settings Press Select Use the up and down arrow keys to highlight Account Code Press the Set soft key or the OK button or the P right arrow key Enter the account code that you want to use Press the Done soft key oo N A aa A N If the account code was not a valid account code the Failed menu is displayed Feature Button Access to the enter account code menu can be assigned to a feature button 86 configured with the Ac
54. after a period of phone inactivity To use this feature you need a security PIN 654 login code set When your phone is locked e It can only be used to make internal and emergency calls e None of the menus for your user settings can be accessed e To unlock the phone 64A requires your login code if you have configured a login code 655 lt gt 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key Use the up and down arrow keys to highlight Phone User Press Select 2 3 Use the up and down arrow keys to highlight Phone Screen Settings Press Select 4 Use the up and down arrow keys to highlight Auto Lock minutes 5 Press the Change soft key to change the setting or use the left or right arrow keys e Disabled Do not use the inactivity timer e 1 5 30 60 Lock the phone after the indicated number of minutes 6 Press the Save soft key 9500 Series Phone User Guide Page 96 IP Office Issue 03h 27 July 2011 Phone Settings Auto Lock 17 6 Ringer Controls This section covers controls for adjusting the ringing used by your phone e Switch the Ringer On Off 95 e Flash the message lamp for calls Visual Alerting 925 e Coverage Ring 92 gt e Ring Sound 99 gt e Ring Volume io e Internal Auto Answer 10t e Audible Alerting Calls are presented with a number of different ring patterns e Internal Calls
55. al voice menu is displayed 3 Use the up and down arrow keys to scroll to the option Message and press Select 4 Press Record to start recording a messages 5 To stop recording press Stop 6 You can now use the following soft keys e New Record the message again e Send To Enter the number to which you want to send the message and press Add You can add several numbers When the list of numbers to which the message should be sent is complete press Send e Play Listen to the recording e Cancel Abandon the message 12 4 Mailbox Greeting While the voicemail system will play a generic greeting to caller prompting them to leave a message you can record your own greeting 1 Press the MA MESSAGES button e Depending on how your system is configured you may be required to enter your voicemail password and then press the Done soft key 1 The visual voice menu is displayed 2 Use the up and down arrow keys to scroll to the option Greeting Press Select 3 Use the soft keys to listen to and record your mailbox greeting e Record Record a new greeting Note that the greeting must be at least 3 seconds long or the voicemail system will discard it e Listen Listen to the current greeting or the new greeting just recorded e Submit Submit the new recording as your mailbox greeting e More Switch between the different sets of available soft key functions e Delete Delete your current mailbox greeting The voi
56. all However parked calls can be retrieved by other users on the telephone system A call that you park and leave parked for too long will recall to your phone The recall will ignore any do not disturb and forwarding settings recalling to the phone from which it was parked 22 27 Park Slot Number If you park a call without specifying a park slot number the system will assign a number based on your extension number plus a single digit For example for extension 201 the first parked call will use park slot number 2010 if available If you already have one parked call the next parked call will use park slot 2011 if available Call park buttons can be configured with a specific park slot numbers A calls parked using that button will be given that park slot number Any other users with a call park button set to the same number will see that there is a parked call and can unpark it using their button 22 28 Ringing Line Preference This setting is controlled by your system administrator and is normally on When you are not connected to a call if you receive an incoming call ringing line preference will make the alerting appearance button your selected appearance button You can answer the call on the selected appearance button by lifting the handset or pressing the Headset or Speaker button Without ringing line preference to answer the call on the alerting appearance button you must press the appearance button to select it manually 22 29 S
57. ample pre program the button with a particular international dialing code 16 3 Absence Text Set or clear an absence text message for display on your phone The text is also displayed on other extension when they call you When setting the message you can select from a number of pre configured messages and then add your own text 16 4 Account Code This action can be setup with or without an account code If the button is setup with an account code that account code is applied to the current call when the button is pressed If the button is setup without an account code pressing the button will display the enter account code 344 menu 16 5 Automatic Callback A button with this action can be used to set a callback on a user who does not answer After ring the user press the button When the target user ends their next call the system will ring you and then the targeted user When a callback has been set the button s red lamp is lit Pressing the button again cancels the callback 16 6 Breakout This action is useable within a Small Community Network 13 of IP Office systems When the button is pressed the menu will allow selection of another IP Office system within the network The number that you then dial will be output from that IP Office system This feature is useful if you are able to hot desk to other IP Office systems within the network While logged in on a remote system it will allow you to dial out from your home
58. ancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb 9500 Series Phone User Guide Page 118 IP Office Issue 03h 27 July 2011 Forwarding e Cancel All Forwarding 00 Short Codes Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb e Set the Forward Unconditional Destination O7 N Set the destination number N for forward unconditional when it is switched on e Switch Forward Unconditional On 01 Switch on forward unconditional A destination must have been set e Switch Forward Unconditional Off 02 e Include Hunt Group Calls in Forward Unconditional 50 e Exclude Hunt Group Calls from Forward Unconditional 51 e Set the Forward On Busy No Answer Destination 57 N Set the destination number N for forward on busy and forward on no answer If no number has been set those functions will use the forward unconditional number if set e Switch Forward On Busy On 03 e Switch Forward On Busy Off 04 e Switch Forward on No Answer On 05 e Switch Forward on No Answer Off 06 Hunt Group e Night Service Status On 20 N Set a hunt group into night service status by entering its extension number N e Night Service Status Off 21 N Take a hunt group out of night service status by entering its extension number N Login e Login 35 N
59. at their phone before it also starts alerting on your call coverage button for that user Call coverage appearance buttons are not supported between users on different systems in a Small Community Network 22 8 Coverage Ring If you have any bridged appearance and or call coverage buttons you can set the type of ringing coverage ring 9 that should be used when a call alerts on any of those buttons The options are to use normal ringing a single non repeated ring abbreviated ring or no ring The coverage ring setting is only used if you do not already have a connected call If you already have a connected call in progress the shorter of your coverage ring and the system administrator set attention ring settings is used 22 9 Do Not Disturb e When you are in do not disturb your callers are redirected to voicemail if available or otherwise hear busy tone e The only people who can call you are those calling from numbers in your do not disturb exceptions list Forwarding can still be applied to these calls e Calls to any hunt group of which you are a member are not presented to you unless you are the last available member of the group e Enabling do not disturb will not affect any calls already being presented to your phone e You can still use the phone to make outgoing calls When you go off hook you will hear broken dial tone e N No Calls Do Not Disturb An N is shown after your extension name on the phone s idle display
60. b You can use the Status menu to switch off do not disturb 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 If necessary use the up and down arrow keys to highlight Do Not Disturb e To clear the do not disturb setting press the Off soft key 18 2 Follow Me To If you have set a follow me destination for calls to your phone you can clear or change the setting through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight Follow Me To e To clear the follow me to setting press the Clear soft key e To change the destination of the setting press the Details soft key l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 9500 Series Phone User Guide Page 112 IP Office Issue 03h 27 July 2011 Status Menu Follow Me To 18 3 Follow Me Here If other users has a follow me set to you phone you can clear or change the setting through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight Follow Me Here Ther
61. based on your extension number e If pressed with no call connected your phone will display details of your parked calls 16 9 Call Park to Other A button setup with this action can be used to park a call against another extension The park slot number used will be based on your extension number The button can be setup with a target user number or left blank for number entry when the button is pressed The button s red lamp is lit when a call is parked The button can be pressed again to retrieve the call 16 10 Call Pickup Answer a Call ringing a user or hunt group The target user or group number from which to pickup a call can be set when the button is configured If no number is set pressing the button will display a menu for number entry 16 11 Call Pickup Any Answer a call currently ringing on the telephone system 16 12 Drop Call This action can be used to drop you current call without having to highlight it on the display 16 13 Flash Hook A button configured for this action will send a hook flash signal to a currently connected analog line 9500 Series Phone User Guide Page 89 IP Office Issue 03h 27 July 2011 16 14 Group BLF A button can be programmed to indicate if there are any calls to a group waiting to be answered A red flashing lamp indicates that there are calls waiting for the hunt group Press the button to pickup the longest waiting call 16 15 Hunt Group Night Service A button configured with
62. ber is your extension number plus a digit Calls that you have parked will return to your phone when idle if they remain parked for too long The default return delay is 5 minutes This is a system delay that is applied to all users and can be changed by the system administrator Returning calls ignore any forwarding or do not disturb settings If you park a call without specifying a park slot number the system will assign a number based on your extension number plus a single digit For example for extension 201 the first parked call will use park slot number 2010 if available If you already have one parked call the next parked call will use park slot 2011 if available Call park buttons can be configured with a specific park slot numbers A calls parked using that button will be given that park slot number Any other users with a call park button set to the same number will see that there is a parked call and can unpark it using their button A feature button 86 set to the Call Park action can be used to park and unpark calls If configured to a specific park number the button will indicate when another user has parked a call using that park slot number Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use e Park Call 3
63. by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to the
64. call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Group Press Select 3 Use the up and down arrow keys to highlight State Press Select 4 Use the up and down arrow keys to scroll through the list of hunt groups you can configure Use All Groups for all the groups you can configure The soft keys available will vary depending on whether a particular or all groups is selected and the current state of the selection e All Groups e In Service The groups operates a normal distributing calls to available members of the group e Night Service The group is in night service mode Calls are redirected to its night service fallback group if set 84 otherwise to voicemail if available e A hunt group can also be put into and out of night service automatically by the telephone system using a time profile If that is the case the night service state cannot be overridden using manual controls e Out of Service The group is out of service Calls are redirected to it out of service fallback group if set 844 otherwise to voicemail if available e Particular Group e Change Change the status of the selected group e Save Exit the menus l The system administrator is able to configure if you can access the Membership State and Fallback options of a group If you are not configured for any groups then the Group menu is not shown 15 2 2 Changing the Group Serv
65. cally confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements 2011 Avaya Inc All rights reserved 9500 Series Phone User Guide Page 144 IP Office Issue 03h 27 July 2011
66. cards fitted and the current status of those cards After selecting an action you can then select the card on which you want the action performed and then press the Confirm soft key to start the action e System Backup This option is available when a System card is present and active It allows the telephone system s current configuration settings to be copied to a backup file on the memory card e System Restore This option is available when a System card is present and active It overwrites the telephone system s current configuration settings with those from a backup file on the card e Upgrade Configuration Copy configuration files from an Optional card to the System card in the system s control unit e Upgrade Binaries Copy software files from an Optional card to the System card in the system s control unit e Copy This option is available on systems where both a System and Option memory card are active It copies the contents of the System card to the Option card e Shutdown This option is available when an Active card is present It allows the card to be made inactive e Start Up This option is available when an Inactive care is present It allows the card to be made active again 9500 Series Phone User Guide Page 126 IP Office Issue 03h 27 July 2011 System Administration Memory Card Management 20 8 System Alarms If you have been configured as a system administrator also called a system phone user an S on the phone s
67. cemail will use its default greeting e Cancel Return to the main visual voice menu Personal Greetings Intuity voicemail allows a number of greeting to be recorded and then used for different call types internal external etc These greetings are setup and recorded through the mailbox voice prompt interface They can also be setup and recorded using the one X Portal for IP Office application 9500 Series Phone User Guide Page 58 IP Office Issue 03h 27 July 2011 Voicemail Mailbox Greeting 12 5 Email Mode Voicemail email is a feature where emails are sent to your email address when your voicemail mailbox receives a new voicemail message The email can include the voicemail message as an attachment or it can be just an alert This option is only available if configured by your system administrator Through the visual voice menu you can change the mode of voicemail email operation 1 Press the MA MESSAGES button e Depending on how your system is configured you may be required to enter your voicemail password and then press the Done soft key 2 The visual voice menu is displayed 3 Use the d up and down arrow keys to scroll to the option Email This option is only available if your email address has been set in your voicemail settings by the system administrator 4 The menu displays your current voicemail email mode setting Press Change to scroll through the possible settings e Off Do not send any emails e Co
68. change the option between All Calls or External Calls Only e To change the destination highlight Destination and press Edit Enter the number and press Select e Press Save to save any changes l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 9500 Series Phone User Guide Page 113 IP Office Issue 03h 27 July 2011 18 5 Forward On No Answer If your phone is set to forward on no answer 135 you can clear or change the forward settings through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight Fwd No Answer 3 To switch the forward off press Off 4 To change the forward setting press Details e Use the up and down arrow keys to scroll through the menu options e To switch forward on busy on or off highlight Fwd Busy and press On or Off e To switch forward on no answer on or off highlight Fwd No Answer and press On or Off e To select which calls are forwarded highlight Call Type Press Change to change the option between All Calls or External Calls Only e To change the destination highlight Destination and press Edit Enter the number and press Select e Press Save to save any changes l The system administrator is able to configure whether you can access the Forward and Fol
69. clude Hunt Group Calls in Forward Unconditional 50 e Exclude Hunt Group Calls from Forward Unconditional 51 e Set the Forward On Busy No Answer Destination 57 N Set the destination number N for forward on busy and forward on no answer If no number has been set those functions will use the forward unconditional number if set e Switch Forward On Busy On 03 e Switch Forward On Busy Off 04 e Switch Forward on No Answer On 05 e Switch Forward on No Answer Off 06 l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 9500 Series Phone User Guide Page 72 IP Office Issue 03h 27 July 2011 Redirecting Calls Forwarding Calls 14 2 1 Forward Unconditional Status Menu You can clear or change your forward unconditional settings through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight Fwd Uncon e To switch off forward unconditional press the Off soft key e To change the forwarding settings press the Details soft key e Use the up and down arrow keys to scroll through the editing options e Use the left and right P arrow keys to switch the forwarding on or off e Use the left and right P arrow keys to select which calls should be forwarded The options are External O
70. count Code Entry action The button can also be preset with a specific account code 9500 Series Phone User Guide Page 34 IP Office Issue 03h 27 July 2011 Chapter 8 Conference Calls 9500 Series Phone User Guide Page 35 IP Office Issue 03h 27 July 2011 8 Conference Calls The telephone system supports multiple conference call with additional parties addable to any conference call until the systems conference capacity is reached A maximum of 64 parties in any particular conference call is supported Conference resources are also used for call recording and other features reducing the available conference capacity for ordinary conference calls Note that some conference controls for example dropping other parties only apply for conferences started on the same phone system as your extension Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use e Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold 8 1 Starting a Conference If you have a connected call and any held calls pressing the Conf soft key will start a conference between you and those calls If you do not already have a held call you can use the process below to start a conference 1 Make a call to
71. ct a button module yourself Your system administrator will arrange this if necessary Failure to connect and restart the equipment in the correct order may cause the phone and or the button module to not function correctly 9508 Phones These phones support BM12 button modules Each button module provides the phone with an additional 24 buttons 2 pages of 12 which can be used as appearance buttons 134 and or feature buttons 8 4 Up to 3 button modules can be attached to a each phone However the number of button modules supported by the telephone system may be limited by the total number of button modules attached to other phones on the telephone system 9504 Phones These phones do not support any additional button modules Ay Note for Australian installations only Installations of the 9508 terminal with an 1151 PSU and BM12 must be restricted to the same building as the host Gateway That is the 9508 if installed with an 1151 PSU and BM12 cannot be connected in a campus environment where the 9508 terminal is installed in a building separate from the building housing the Gateway This application cannot be used with exposed out of building wiring For installations in which the 9508 is used without the 1151 PSU and BM12 campus connections are acceptable the 9508 can be located in a separate building in these cases This restriction applies to Australian installations only 9500 Series Phone User Guide Page 13 IP Office Is
72. d by the system administrator to be able to use mobile twinning e The addition of a button set to the Twinning function is recommended contact your system administrator Such a button allows you to transfer a call to your twinning destination retrieve a call from the twinning destination and access the menu options below to set the twinning destination number and switch twinning on off 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key Use the up and down arrow keys to highlight Forward Press Select 2 3 Use the up and down arrow keys to highlight Mobile Twinning Press Select 4 If no twinning number has been set the menu will prompt you to enter a number 5 When a number has been entered you can access the Enable and Disable soft keys to turn use of mobile twinning on or off The Clear soft key removes the existing twinning number in order to allow entry of a new number 9500 Series Phone User Guide Page 78 IP Office Issue 03h 27 July 2011 Chapter 15 Groups 9500 Series Phone User Guide IP Office Issue 03h 27 July 2011 15 Groups Your system administrator can include you as a member of a group along with other users Each group has its own extension number which can be used as the destination for call When a call is presented to a group it is presented to the available group members either one at a time or all at the sam
73. dial function uses the outgoing call records stored in the call log 9500 Series Phone User Guide Page 50 IP Office Issue 03h 27 July 2011 Call History 11 1 Accessing the Call Log History 1 Access the call log a Press the t HISTORY button b The display will change to show your call log records The caller s name is shown if known otherwise the number If you have any new missed call records the button is illuminated and the call log will open showing your missed calls c Use the 4 left and right P arrow keys to select which call log records you are viewing The options are All Missed Incoming and Outgoing d Use the up and down arrow keys to scroll through the records 2 Pressing OK will make a call to the number stored with the currently displayed record 3 You can use the functions listed at the bottom of the display by pressing the soft key below the function name e Call 5t Make a call to the number stored in the currently displayed call log record e Details 525 Display more details about the current call log record You can then also add the caller details to your personal directory 5 if required e Delete 53 Deletes the current displayed record e More Switch between the different sets of available soft key functions e Del All 535 Delete all the call log records not just the current types of records being shown e Contact 53 gt Add the currently highlighted call log record to
74. ditional e If you have voicemail enabled 604 the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 22 16 Forward Unconditional Forward unconditional can be used to immediately redirect your calls e By default this function is only applied to incoming external calls to you However if required internal calls and or hunt group calls can also be selected e When enabled all calls matching the settings are forwarded to the number set as the forward unconditional destination That number can be internal or external e You can still use the phone to make outgoing calls When you go off hook you will hear broken dial tone e The forward on busy and forward on no answer options use the same forwarding destination number If no number is set they use the same destination as set for forward unconditional e If you have voicemail enabled 604 the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 9500 Series Phone User Guide Page 135 IP Office Issue 03h 27 July 2011 e D Diverting Forwarding Calls A D is shown after your extension name on th
75. do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Call Settings Press Select 4 Use the up and down arrow keys to highlight Coverage Ring 5 Press the Change soft key to change the setting e Ring Use normal ringing e Abbreviated Use a single non repeated ring abbreviated ring e Off No ring 9500 Series Phone User Guide Page 98 IP Office Issue 03h 27 July 2011 Phone Settings Ringer Controls 17 6 4 Ring Sound Calls are presented with a number of different ring patterns Internal Calls Repeated single ring External Calls Repeated double ring Ringback Return Calls Repeated single ring followed by two short rings This type of ring is used for calls that are returning to your phone For example a call that you put on hold and which is returning due to being left on hold too long Coverage Ring Variable You can also adjust the ringing used for call coverage and bridged appearance buttons See Coverage Ring 985 The options are normal ringing an abbreviated ring a non repeated single ring or no ring Attention Ring Variable The system administrator can adjust the ring used for new calls when you are already talking to a caller The options are an abbreviated ring a non repeated single ring or no ring e For calls alerting on a call coverage or bridged appearance button when you are already on a call the shorter of th
76. e time until answered by one of the members How long a group call will ring at each group member before being presented to the next member is controlled by the group s own settings Hunt groups also use voicemail and have their own settings for when an unanswered call should go to the group s mailbox For group calls the hunt group s voicemail settings are used rather than your settings The system administrator can enable a number of hunt group menu options on your phone Each option is enabled for a selected hunt group or hunt groups of which you are a member e Enable Disable Your Group Membership 8 When your membership of a hunt group is disabled you no longer receive hunt group calls for that group You are still a member of the group and can re enable your membership e Change the Hunt Group Service Status 84 Each hunt group can be in service in night service or out of service When in night service or out of service the groups calls are redirected to an alternate group or to voicemail e Change the Hunt Group Fallback Destination 82 gt These menus allow you to change the alternate groups used for the groups calls when it is in night service or out of service status Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured
77. e Save soft key To return without saving the name and number press the Cancel soft key 9500 Series Phone User Guide Page 47 IP Office Issue 03h 27 July 2011 10 6 Editing a Contact You can edit the contacts in your own personal directory 1 Access your personal directory contacts a Press the Raj CONTACTS key The directory menu is displayed b Use the left and right arrow keys to select your Personal directory c Use the up and down arrow keys to scroll through the list or start dialing the name you want to find to display only matching entries If you dial a name to return to the full list press the Clear soft key d To view more details of the highlighted name press Details To return to the directory press List 2 Locate the required entry 3 Press the Details soft key 4 Press the More soft key and then the Edit soft key e The menu now allows editing of the name and number e Use the up and down arrow keys to switch between number and name entry e When the name and number have been entered as required press the Save soft key e To exit without making any changes press the Cancel soft key Note 1 If you have been configured as a system phone user by the system administrator then you can also add edit and delete some external directory contacts 10 7 Deleting a Contact You can delete a contact from your own personal directory 1 Access your personal directory contacts a Press the Ra CONTACTS
78. e coverage ring or attention ring settings is used The system administrator can also adjust the when ringing is used for each specific appearance button The ringing can be immediate delayed for a set time or off You can adjust the sound of the ring used by the phone 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Screen amp Sound Options 3 Press Select 4 Use the up and down arrow keys to highlight Personalized Ringing Press Select e Use the up and down arrow keys to scroll through the different available ring patterns e Press the Play soft key to repeat the currently display ring pattern e Press Other to hear a different version of the ring sound e To make the currently displayed ring pattern the selected ring pattern for the phone press the Save soft key e To leave the menu without making any changes press the Cancel soft key 5 Press Back Exit to exit the menus 9500 Series Phone User Guide Page 99 IP Office Issue 03h 27 July 2011 17 6 5 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing 1 With the phone idle or ringing press the key 2 Use the plus and minus keys to adjust the volume 3 The display will return to normal after a few seconds 17 6 6 Internal Auto Answer You can select to have internal calls automatically connected if you are not already on a call The call will be connected after the phone
79. e forward settings through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight Fwd No Answer 3 To switch the forward off press Off 4 To change the forward setting press Details e Use the up and down arrow keys to scroll through the menu options e To switch forward on busy on or off highlight Fwd Busy and press On or Off e To switch forward on no answer on or off highlight Fwd No Answer and press On or Off e To select which calls are forwarded highlight Call Type Press Change to change the option between All Calls or External Calls Only e To change the destination highlight Destination and press Edit Enter the number and press Select e Press Save to save any changes l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 9500 Series Phone User Guide Page 74 IP Office Issue 03h 27 July 2011 Redirecting Calls Forwarding Calls 14 2 5 Forward On Busy Status Menu If your phone is set to forward on busy you can clear or change the forward settings through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the d up and down F arrow keys to highlight
80. e options are All Missed Incoming and Outgoing d Use the up and down arrow keys to scroll through the records 2 Press the More soft key 3 Press the Del All soft key to delete all your call log records 11 6 Adding a Record to Your Contacts You can add a name and number shown in your call log to your personal contacts 1 Access the call log a Press the t HISTORY button b The display will change to show your call log records The caller s name is shown if known otherwise the number If you have any new missed call records the button is illuminated and the call log will open showing your missed calls c Use the 4 left and right P arrow keys to select which call log records you are viewing The options are All Missed Incoming and Outgoing d Use the up and down arrow keys to scroll through the records 2 Press More and then press the Contact soft key 3 Use the d up and down arrow keys to switch between the name and number details for the new contact 4 Using the telephone keypad and the Bksp soft key you can edit the name and the number When editing the number use the Pause soft key to enter a comma for a 1 second pause in the number dialing 5 When the name and number are set as required press the Save soft key To return without saving the name and number press the Cancel soft key 9500 Series Phone User Guide Page 53 IP Office Issue 03h 27 July 2011 Chapter 12 Voicemail 9500 Serie
81. e phone s idle display when you have forward unconditional enabled 22 17 Group Your system administrator can include you as a member of a group along with other users Each group has its own extension number which can be used as the destination for call When a call is presented to a group it is presented to the available group members either one at a time or all at the same time until answered by one of the members How long a group call will ring at each group member before being presented to the next member is controlled by the group s own settings Hunt groups also use voicemail and have their own settings for when an unanswered call should go to the group s mailbox For group calls the hunt group s voicemail settings are used rather than your settings 22 18 Idle Line Preference Having one of your phone s call or line appearance button set as the currently selected appearance button means it will be the appearance button used when you go off hook If this was not the case you would need to select an appearance button before going off hook Idle line preference automatically selects the first available call appearance or line appearance as your currently selected button when you do not have a call connected 22 19 Internal Twinning This method of twinning twins your normal phone with another internal phone Your incoming calls will ring on both phones You can also make your calls from either extension A typical example for inter
82. e system unless the system administrator has set you to use a specific language supported by the phone system 1 Press the A MENU button 2 Use the d up and down arrow keys to highlight Advanced Options Press Select 3 Use the up and down arrow keys to highlight Language Press Select 4 Use the up and down arrow keys to scroll through the available languages The current language is indicated by a tick mark 5 To change to the currently highlighted language press Select 4 Press Back Exit to exit the menus 17 7 7 Show Call Waiting By default when you are connected on a call the display will show details of that call In order to see details of a another call such as a held call or a waiting call you need to scroll the display using the up and down arrow buttons Using this option you can select to have the current call display automatically toggle between details of the current call and the waiting call display 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the d up and down arrow keys to highlight Call Settings Press Select 4 Use the up and down arrow keys to highlight Auto Display Waiting Call 5 Press Change to change the setting e Off Show details of the current call only e On Automatically toggle the display between details of the current call and the waiting call 6 Press the Save soft key
83. e telephone system e Answer a call ringing a particular user e Answer a call ringing a particular group e Answer a call not necessarily a group call ringing the members of a group 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Pickup Press Select e To answer a ringing call press the Any soft key e To answer a call ringing against a particular target dial the targets number Alternatively press the Dir soft key to select the target from the directory 4 gt 3 The following menus will depend on the type of number entered e User Number e To answer a call ringing against the user press the Pickup soft key e To return to entering a number press the Clear key e Hunt Group Number e To answer a call ringing against the members of the group press the Members soft key The call does not have to be a call to the hunt group e To answer a call ringing for the hunt group press the Group soft key e To return to entering a number press the Clear key Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use e Pickup Any Call 30 Answer a call ringing on the telephone sy
84. e will be a separate entry for each user e To clear the follow me to setting press the Clear soft key e To change the destination of the setting press the Details soft key e Use the menu to add or remove users e Use the up and down arrow keys to scroll through the names e To remove a user press the Clear soft key e To add a user press the Add soft key e Dial the number of another user When it matches a user their name is displayed Alternatively use the Dir soft key to select a user from the directory 46 e Press the Save soft key to set the follow me here l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 18 4 Forward On Busy If your phone is set to forward on busy you can clear or change the forward settings through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight Fwd Busy 3 To switch the forward off press Off 4 To change the forward setting press Details e Use the up and down arrow keys to scroll through the menu options e To switch forward on busy on or off highlight Fwd Busy and press On or Off e To switch forward on no answer on or off highlight Fwd No Answer and press On or Off e To select which calls are forwarded highlight Call Type Press Change to
85. eceeeseeeeseeeeeeeeneeteneeeneeeee 47 10 5 1 Add a Contact from the Call Log History 47 10 6 Editing a Contact eeeeeseeneeeeeeeeneeeeeeeeneeteeeeneetee 48 10 7 Deleting a Contact eeeeececeeeeeeeeteeeeeeeeneeteeeeneeeee 48 11 Call History 11 1 Accessing the Call Log HiStory cceeeeeeeeeeereee 51 V1 2 Making Callien aore aaaeaii usd naipes 51 11 3 Viewing Call Details 0 ee ceeeeeeeeeeeeeeeeeeeteeeeeeeeeee 52 11 4 Deleting a RECOIL eee cseeeeeseeceteeeeeeseeeereneeeeneses 53 11 5 Deleting All RECOrds eee eeeeeeeseeeeeneereneeeeeeeeeeee 53 11 6 Adding a Record to Your Contacts ccceceeeeeeee 53 12 Voicemail 12 1 Message Waiting Indication cc eeeeseeeseeeeeeneeeeeee 56 12 2 Checking MeSSQQES cceecceeeeeeeeeeeeeeteeeteneeteeeeneetee 57 12 3 Sending a Me SSAGE eeceecceeeeeeeeeeeeeeeeeettneeteeeeeeeees 58 12 4 Mailbox Greeting eeeeeeeeeeeeeeeeeeeneeeeeeeeneeteeeeneetee 58 12 5 Email M dena ee hs 59 12 6 Changing Your Voicemail Code ecceeeeeeeeee 59 12 7 Voicemail On Off cies ayceten etree eee 60 12 8 Transfer to Voicemail 60 12 9 Send a Call to Voicemail eeceeeceeeeeeeeeeeeeteneeeteeeee 60 12 140 Visual VOCE feds svcd eneninda 60 13 Logging In Out 1321 Bogging Menek kite fees Ha a 63 13 1 1 Logging In on a Phone Already in Use 63 13 1 2 Logging In on a Not Logged In Phone 63 TIZ Logout Akealas dia asi el i
86. ee press the If SPEAKER key e To answer the call on a headset press the 9 HEADSET key e Just pressing the call appearance key will answer the call either on the speaker or headset depending on the phone s audio path 40 setting 2 Once you have answered the call you can switch between different talk modes e To switch to using the handset lift the handset e To switch to handsfree press the If SPEAKER key If you were using the handset you can now safely replace it e To switch to headset mode press the 9 HEADSET key If you were using the handset you can now safely replace it e If you have answered the call on the speaker or headset pressing the SPEAKER or HEADSET key again before you select another mode will end the call e Just pressing the call appearance key or any other appearance button will put the current call on hold Answering Another Call If you are already on a call answering a new call will automatically put the existing call on hold unless your first press Drop 1 Using the up and down arrow keys scroll the display highlight the waiting call e To quiet the ringing press the Ignore soft key The call will still continue alerting and can be answered or ignored e To redirect the call to voicemail press the To VM soft key 2 To answer the call press the call appearance button Your existing call will be put on hold Notes 1 This guide assumes that auto hold is enabled the default The sy
87. eee aie 63 WS Lock ackodtaiaccedh A n 63 ASA Unlock AS ESE ETE EA 64 13 5 Auto Lock asi accd d aera alia atid eas 65 13 6 Changing Your Security PIN eee eeeeeeeeeeeteteeeeeeeee 65 14 Redirecting Calls TAN FOMOW ME sio eren tbnsa a ganana eases 69 14 1 1 Follow Me To Features Menu 70 14 1 2 Follow Me Status Menu seeseeeeeeeeeeeee 70 14 1 3 Follow Me Here Features Menu 70 14 2 Forwarding Callls ccceecceeesceeeeeseeeeeneeeeeeeenreteeeeneeee 71 14 2 1 Forward Unconditional Status Menu 73 14 2 2 Forward Unconditional Features Menu 73 14 2 3 Forward On Busy No Answer Features Menu tiickiieini latins neon MINE 74 Page 3 Issue 03h 27 July 2011 14 2 4 Forward On No Answer Status Menu 74 14 2 5 Forward On Busy Status Menu 0 cee 75 14 3 Do Not Disturb canine nnn ea 76 14 3 1 DND On Off Features Menu ceeeeeeeees 77 14 3 2 DND Off Status Menu eeseeseeeeeeeeeeeeeee 77 14 3 3 Do Not Disturb Exceptions eeen 77 TEA TWINING aniio an eee ea eh 78 14 4 1 Mobile Twinning Control cceeeeeeeseeeeeeeees 78 15 Groups 15 1 Group MemberShi 0 cccccceeeeeeeseeeeneeeeeeeneeeeeeeees 81 15 1 1 Group Membership On Off Status Menu 81 15 1 2 Group Membership On Off Features Menu 81 15 2 Group Service Status and Fallback csceee 82 15 2 1 Changing the Group Service Status Features Men ee
88. enus 9500 Series Phone User Guide Page 40 IP Office Issue 03h 27 July 2011 Headset Handsfree Operation Headset Operation 9 2 Handsfree Speaker Operation Your phone has a speaker and microphone that allows you make and answer calls handsfree The speaker is located under the handset The microphone is located near the bottom right of the phone s keypad e Pressing the I SPEAKER key can be used to answer a call handsfree It can also be pressed to end a handsfree call e The key is lit when there is a call connected handsfree e The key can also pressed to turn a call already answered using the handset or headset into a handsfree call e If there are no currently connected call to which you are talking a call answered by pressing its appearance button is connected either handsfree or through the headset according to the phone s audio path setting 40 gt e If there is already a connected call to which you are talking handsfree answering another call by pressing the appearance button will answer that call handsfree You can adjust the following handsfree settings e Speaker Volume 107 e Speaker Automatic Gain Control On Off 107 e Default Audio Path 41 gt Conference Phones Your phone is not designed as a conference room speakerphone It is designed for use by a speaker located directly in front of the phone with no obstructions between themselves and the microphone Phones designed to be used as conference speakerphones
89. er user logging in the telephone system may apply several actions e If you have a normal default extension and no one else is logged in there you return to being logged in on that phone e If you remain logged out you are treated the same as being on do not disturb except that all calls to you go to voicemail if available e If you have a mobile twinned number the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out e Lock Unlock 65 Separately from logging in and out you can lock your phone settings While locked the phone can still be used to answer your calls and can be used to make internal and emergency calls However it cannot be used to make external calls and your user settings cannot be accessed through the phones menus e You can set your phone to automatically lock itself after a period of inactivity e Default Extension Each extension can be configured with a default user If you are logged off from an extension if you have a default extension the system will automatically log you in at your default extension if it is not in use by another user e Login Idle Period Your system administrator can configure a timeout which will automatically log you out if you do not use the phone in that time to make or answer a call Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default shor
90. extension with an external number Calls Redirected Destination Internal External Group Internal External Voicemail ssy s x E E xf A xf x xf xx x 9500 Series Phone User Guide Page 68 IP Office Issue 03h 27 July 2011 Redirecting Calls 14 1 Follow Me Follow me to is used to redirect your calls to another extension where you will be working The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user This allows you to share another person s phone without logging them off their phone The calls are still subject to all your user settings as if they were ringing at your phone All calls are redirected Follow Me To Follow me to is the function used to enable follow me from your own phone Follow Me Here Follow here the function used to enable follow me at the extension to which you want your calls redirected Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use e Follow Me Here 12 N Dialed at the extension to which you want you calls redirected Use your own extension number N when dialing the short code e Follow Me Here Cancel 13 N Dialed at the extension to which you want your calls were redirected Use your own extension numbe
91. f the name and number e Use the up and down arrow keys to switch between number and name entry e When the name and number have been entered as required press the Save soft key e To exit without making any changes press the Cancel soft key Note 1 If you have been configured as a system phone user by the system administrator then you can also add edit and delete some external directory contacts 10 5 1 Add a Contact from the Call Log History You can add a name and number shown in your call log to your personal contacts 1 Access the call log a Press the t HISTORY button b The display will change to show your call log records The caller s name is shown if known otherwise the number If you have any new missed call records the button is illuminated and the call log will open showing your missed calls c Use the 4 left and right P arrow keys to select which call log records you are viewing The options are All Missed Incoming and Outgoing d Use the up and down arrow keys to scroll through the records 2 Press More and then press the Contact soft key 3 Use the up and down arrow keys to switch between the name and number details for the new contact 4 Using the telephone keypad and the Bksp soft key you can edit the name and the number When editing the number use the Pause soft key to enter a comma for a 1 second pause in the number dialing 5 When the name and number are set as required press th
92. for the redial function are stored by the phone This guide only covers redial using outgoing call records in the user s centralized call log 4 1 Redial Last Dialed Mode This redial method is used when your phone s redial mode 264 is set to One 1 Press Redial 2 The number for the most recent outgoing call in your personal call log is redialed 3 Continue in the same way as for a normal dialed call 4 2 Redial Call Log Mode This redial method is used when your phone s redial mode 264 is set to List 1 Access the redial list a Press Redial The list of outgoing calls is displayed b Use the up and down arrow keys to scroll through the 10 most recent outgoing calls 2 Press Call to call the number displayed in the call record 3 Continue in the same way as for a normal dialed call 4 3 Selecting Your Redial Mode You can select whether your phone uses the redial list or last call redial mode 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Call Settings Press Select 4 Use the up and down arrow keys to highlight Redial Action 5 The current mode Open Call Log or Last Dialed is displayed e Open Call Log If this mode is selected pressing Redial will display a menu of the 10 most recent outgoing calls in your call log You can select the call that you want to red
93. g ceeseeeeeseeeeesneeeeeneeeeeeeeeeeeeeeeeaes 95 17 2 Withhold NUMDE ceeeeeeteeeeeeeeeeteeeeeeeteeeeeeeeeeeeas 95 17 3 Redial Mode s ci chcn aud een aed aieeteee 95 1724 En Bloc DialinQecccicecceitseedeseesisiadixeecthsadiesesascasandazsavesets 96 1735 AUTO LOCK airpad a a ea 96 17 6 Ringer Controls ccecceeeceeeeceseeeeeeeesseeeeneesseeeeaeeeseeeees 97 17 6 1 Disabling the RInger eee eeeeseeeeseeeeeneeeeees 98 17622 Visual AlGrting icc20hereievinn ea bnnd tated 98 17 6 3 Coverage RiNG ecceeceesesseeeseesseeeeseeeeeeeaes 98 17 6 4 Ring SOUNG 0 eee ceceeeeeeeeeeteeeeeeeeseeeeseeeeeaeeraes 99 17 6 5 Ringer VOIUME eee eeeeeeeeeseeeeeeneeeeeneeeenaeees 100 17 6 6 Internal Auto ANSWET eeeeeeeeseeeeeeneeeeneeees 100 17 7 Display Controls ecceeeeceeeeeeeeeeeeteeeeeeeeseeeseeeneees 101 17 7 1 Display Brightness 102 9500 Series Phone User Guide IP Office 17 7 2 Display Contrast ceeceeeeeeeeeeeeeeieeeeeeeeneees 102 17 7 3 Last Call Duration Display eee 102 17 7 4 Half Full Width Display ceeeeeeeeeeeeees 103 17 7 5 Call Timer Display eceeceeeeeeeeeeeeeeeeeeeneees 103 17 7 6 Display Language 104 17 7 7 Show Call Waiting 0 0 ee eceeeeeeeeeeeteeeeeeeeteees 104 17 7 8 Inactivity Timer Auto Return eee 104 17 7 9 A Menu Auto Exit 105 17 8 Volume and SOUNG ceeececeeeeeeeeeeeeeeeeeteneeteeeeeaees 106 17 8 1 Butto
94. ged Feature Button The self administer function can be used to assign a feature button as a page button using the Group Paging action 2 7 Withholding Your Number You can select to withhold your number on external calls Note that this option may not be supported in all situations It may depend on the configuration of your phone system and options supported by your telephone line provider 1 Press the Features soft key if shown To do this during a call press the Aa PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Call Settings Press Select 3 Use the up and down menu keys to highlight Withhold Number 4 Press Change to switch the option On or Off 5 Press Save 9500 Series Phone User Guide Page 19 IP Office Issue 03h 27 July 2011 2 8 Adjust the Call Volume While talking you can adjust the volume of the incoming call The volume is separately adjusted for whichever device you are currently using handset headset or speaker 1 With the call connected press the VOLUME key 2 Use the plus and minus keys to adjust the volume 3 The display will return to normal after a few seconds 2 9 Muting a Call Muting a call stops the caller from hearing you However you can still hear them e The mute setting remains active even if you switch between calls using hold and or appearance buttons e If you change how you are listening to the call for example sw
95. gives a brief tone using either the phone s speaker or the headset as set by the phone s audio path setting 108 1 Press Features 2 Use the up and down arrow keys to highlight Options amp Settings Press Select 3 Use the up and down arrow keys to highlight Call Settings Press Select 4 Use the up and down arrow keys to highlight Internal Auto Answer 5 Press the Change soft key to change the setting This function can be assigned to a feature button 8e4 configured with the Internal Auto Answer action The button lamp will indicate when internal auto answer is on 9500 Series Phone User Guide Page 100 IP Office Issue 03h 27 July 2011 Phone Settings Ringer Controls 17 7 Display Controls This section covers controls for adjusting the phones display and the information shown on the display e Display Brightness 102 Adjust the brightness of the display e Display Contrast 10 gt Adjust the contrast of the display e Half Full Width Display 103 Some phones can display full or half width button labels e Call Timer 103 Adjust whether the ring call time is displayed for calls on appearance buttons e Show Last Call Duration 102 Display the duration of a call for a few seconds after the call is ended e Display Language 10h Select the language used for the phones menus e Show Waiting Calls 10 If when already on a call there is another call waiting to be answered automatically toggle the call i
96. he system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 9500 Series Phone User Guide Page 70 IP Office Issue 03h 27 July 2011 Redirecting Calls Follow Me 14 2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number Forward Unconditional Forward unconditional can be used to immediately redirect your calls By default this function is only applied to incoming external calls to you However if required internal calls and or hunt group calls can also be selected When enabled all calls matching the settings are forwarded to the number set as the forward unconditional destination That number can be internal or external You can still use the phone to make outgoing calls When you go off hook you will hear broken dial tone The forward on busy and forward on no answer options use the same forwarding destination number If no number is set they use the same destination as set for forward unconditional If you have voicemail enabled 6d the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number D Diverting Forwarding Calls A D is shown after your extension name on the phone s idle display when you have forward unconditional enabled
97. hort Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use 22 30 Small Community Network Several IP Office telephone systems can be connected together to form a Small Community Network You can then dial the user on other systems in the same way as for internal calls on your own system The remote users are listed in the directory The system administrator can also configure which hunt groups are accessible across the network You may also be able to hot desk to a phone located on another system in the network 22 31 System Administrator The system administrator is able to make or arrange changes to the telephone system configuration They are able to see and change most of your user settings 22 32 System Phone User Your system administrator can configure some user s as system phone users They will be able to access a range of additional functions such as changing the system date and time A system phone user is able to add edit and delete system directory entries 22 33 Twinning Twinning is a process whereby your calls ring on two phones Twinning is only available if configured by the system administrator There are two methods of twinning supported internal twinning 136 and mobile twinning 138 9500 Series Phone User G
98. hould be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Page 2 Issue 03h 27 July 2011 Contents 1 Introduction 1 1 Important Safety Information c eeeeeeeeeeeeeeeeeeeeenees 9 1 2 9504 Telephone eecccesceecesseceeseenereseeeneseeeeeseneeneees 10 13 9508 Telephones icc enoa 11 1 4 Status Letters siiis inrsin ieee neers 12 1 5 Button MOdUules eee eeseeeeeseeeeeeneeeeeneeeeeseeeeseeeeneaes 13 1 6 Phone KOy Sesh en edvairecMindivr rit wher andre h 14 1 7 The Phone Stand en sc ccs eisi eiei nie 14 2 Making Calls 2 VEn Bloc Diling r e a a agaes arena atoan 16 2 2 Call Soft Key OptionS seseeeeeeieeseeeeeeieeeeeerseerneeesenee 17 2 3 Calling from the Contacts List eeeeeeeeeeeeeeeteeeee 18 2 4 Calling from the Call LOQ HIStOry
99. ial and perform a number of other functions e Last Dialed If this mode is selecting pressing Redial will immediately repeat the most recent outgoing call in your call log None of the other redial functions will be accessible 6 Press Change to change the mode 7 When the required mode is displayed press Save 9500 Series Phone User Guide Page 26 IP Office Issue 03h 27 July 2011 Chapter 5 Holding and Parking Calls 9500 Series Phone User Guide e Page 27 IP Offic Issue 03h 27 July 2011 5 Holding and Parking Calls Holding a call and parking a call are two similar actions The current caller is placed on hold and hears music on hold if available The table below summarizes the main differences between parking a call or holding a call When used to park or hold a call the call occupies an appearance button the caller hears music on hold if available the calls can be retrieved by other users dialing a short code the calls recalls you automatically if your phone is idle Yes Default 15 Default 5 seconds minutes 9500 Series Phone User Guide Page 28 IP Office Issue 03h 27 July 2011 Holding and Parking Calls 5 1 Holding Calls You can hold a call or several calls e The held call will still occupy the appearance button on which it was made or answered e While held the caller will hear music on hold If your system does not have music on hold available the caller will hear double beep
100. ice Status Status Menu If the system administrator has allowed you you can change the service state of a group through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight the hunt group name and your current membership status 3 Select the required state using the soft keys e In Service The groups operates a normal distributing calls to available members of the group e Night Service The group is in night service mode Calls are redirected to its night service fallback group if set 844 otherwise to voicemail if available e A hunt group can also be put into and out of night service automatically by the telephone system using a time profile If that is the case the night service state cannot be overridden using manual controls e Out of Service The group is out of service Calls are redirected to it out of service fallback group if set 844 otherwise to voicemail if available l The system administrator is able to configure if you can access the Membership State and Fallback options of a group If you are not configured for any groups then the Group menu is not shown 9500 Series Phone User Guide Page 83 IP Office Issue 03h 27 July 2011 15 2 3 Changing the Group Fallback You may be able to use the Features menu to change the fallback group destinati
101. ide Page 95 IP Office Issue 03h 27 July 2011 17 4 En Bloc Dialing By default when you start dialing a number on your phone the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system You cannot correct the digits you have already dialed except by ending the call and starting again Also if you pause dialing for too long the phone system may think that you have finished dialing and will attempt to connect the call using only the digits you have completed dialing so far En bloc dialing allows you to compose and edit the number to dial on your phone s display before it is sent to the phone system to be dialed Through the phone s menus you can select whether you want to use traditional or en bloc dialing when making calls Your chosen setting is then applied whenever you are using a phone that supports en bloc dialing You can enable or disable your en bloc dialing setting through the phone s Features menu 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Call Settings Press Select 4 Use the up and down arrow keys to highlight En Bloc Dial 5 Use Change button to select On or Off 17 5 Auto Lock Rather than logging out you can lock your phone You can either lock your phone manually 634 using the steps below or have it automatically locked
102. ion number and press Next 4 Enter your security PIN login code 5 Press Done 13 1 2 Logging In on a Not Logged In Phone This method is used to login at an extension where the previous user has logged out 634 and the phone has no current user You can recognize a phone in this state by NOT LOGGED IN on the display 1 Press Select 2 The login menu is displayed 3 Enter your extension number and press Next 4 Enter your security PIN login code 5 Press Done 13 2 Logout gt 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select 3 Use the up and down arrow keys to highlight Logout Press Select 4 You will be logged out of the phone The follow action will depend on several factors e If the phone does not have a default user or the default user is currently logged on elsewhere the no user display is shown e If the phone has a default user and they are not current logged on elsewhere they are automatically logged back in 13 3 Lock Rather than logging out you can lock your phone You can either lock your phone manually using the steps below or have it automatically locked 65 after a period of phone inactivity To use this feature you need to set a security PIN 65 gt When your phone is locked 9500 Series Phone User Guide Page 63 IP Office
103. ip is enabled While this is the case you may receive calls targeted to the hunt group e N No Calls Do Not Disturb An N is shown after your extension name on the phone s idle display when you have do not disturb enabled e O Out of Service An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to night service mode In that mode calls to that group are diverted to its fallback if set or otherwise to voicemail if available e R Resilience An R is shown after your extension name on the phone s idle display your phone is working in resilience mode This is used when there may have been a problem with the telephone system to which your phone was registered and another system is currently providing support for your phone In this mode some features may not be available and calls may be routed differently e S System Alarm If you are configured as a system administrator 124 an S in the phone s display indicates a system alarm 12 e T Twinned A T is shown after your extension name on the phone s idle display if it is internally twinned with your phone Calls to you will alert on both phones and can be answered by you at either phone 9500 Series Phone User Guide Page 12 IP Office Issue 03h 27 July 2011 Introduction Status Letters 1 5 Button Modules The addition of a button module allows the phone to support additional programmable buttons e Do not connect or disconne
104. ires your login code if you have configured a login code 654 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key Use the up and down arrow keys to highlight Phone User Press Select Use the up and down arrow keys to highlight Phone Screen Settings Press Select Use the up and down arrow keys to highlight Auto Lock minutes Press the Change soft key to change the setting or use the left or right P arrow keys e Disabled Do not use the inactivity timer e 1 5 30 60 Lock the phone after the indicated number of minutes Press the Save soft key 13 6 Changing Your Security PIN You can change your own security PIN login code If set this PIN is used for logging in at other phones locking your phonel 634 and accessing system administration features 122 This is not your voicemail code 59 gt used for voicemail access 1 2 3 4 5 6 7 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key Use the up and down arrow keys to highlight Phone User Press Select Use the up and down arrow keys to highlight Set Security PIN Press Select Enter your current security PIN if you already have one and press Done Enter your new password Press Save The security PIN changed message will appear for a few moments 9500 Series
105. is a problem with the memory card used to license features and applications e System Boot Error The telephone system has encountered an error while restarting e Corrupt Date Time There is an error in the date or time being used by the system Selecting Admin will take you to the system administration menu where you can change the date 12 and time 124 9500 Series Phone User Guide Page 116 IP Office Issue 03h 27 July 2011 Chapter 19 Short Codes 9500 Series Phone User Guide Page 117 IP Office Issue 03h 27 July 2011 19 Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use These are useful as they can be dialed from any phone on the system For example this allows you to login at a basic analog extension and still control a number of features Some short codes require you to enter some information when you dial them typically an extension number That is indicated by N in the short codes shown below Park Unpark e Park Call 37 N Parks the held call using the park number dialed in place of N e Unpark Call 38 N Unpark the call parked using the park number N Call Pickup e Pickup Any Call 30 Answer a call ringing on the telephone system e Pickup a Group Call 31 Answer a call ringing a group of which
106. itching from the handset to the speaker the mute setting is canceled 1 To activate mute press the MUTE key The button will be lit while mute is active 2 To switch mute off press the key again 2 10 Ending Calls e The Drop option can be used to end the currently highlighted call on the display e If the call is connected on the phone s speaker the If SPEAKER key is lit Pressing the key again will end the call e If the call is connected on the phone s headset the 9 HEADSET key is lit Pressing the key again will end the call e If the call is connected on the phone s handset replacing the handset will end the call 9500 Series Phone User Guide Page 20 IP Office Issue 03h 27 July 2011 Chapter 3 Answering Calls 9500 Series Phone User Guide Page 21 IP Office Issue 03h 27 July 2011 3 Answering Calls A slow flashing red lamp on an appearance button indicates an alerting call This may also be accompanied by ringing 9A and by the message lamp flashing 985 Selected Button If you are currently not on a call you can answer the alerting call in the following ways 1 Select the method which you want to use to talk to the caller e To quiet the ringing press the Ignore soft key The call will still continue alerting visually and can be answered or ignored e To redirect the call to voicemail press the To VM soft key e To answer the call using the handset lift the handset e To answer the call handsfr
107. key The directory menu is displayed b Use the left and right P arrow keys to select your Personal directory c Use the up and down arrow keys to scroll through the list or start dialing the name you want to find to display only matching entries If you dial a name to return to the full list press the Clear soft key d To view more details of the highlighted name press Details To return to the directory press List 2 Locate the required entry 3 Press the Details soft key 4 Press the More soft key and then the Delete soft key 5 Press the Delete soft key again to confirm the action Note 1 If you have been configured as a system phone user by the system administrator then you can also add edit and delete some external directory contacts 9500 Series Phone User Guide Page 48 IP Office Issue 03h 27 July 2011 Chapter 11 Call History 9500 Series Phone User Guide IP Office Issue 03h 27 July 2011 11 Call History This menu is accessed by pressing the t HISTORY key The call log you see is a call log stored on the telephone system If you login at another phone that also does this your call history moves with you Your call history contains your 10 most recent answered calls 10 most recent calls you made and 10 most recent missed calls If configured by the system administrator it can also include calls missed by hunt groups of which you are a member e Making a Call 514 e Viewing Call Details 52 gt e
108. key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select 3 Use the up and down arrow keys to highlight System Administration Press Select If the option is not present then you may not have been configured as a system phone user by your system administrator 4 Enter your security PIN login code and press Done 5 Use the up and down arrow keys to highlight System Information Press Select 6 Various items of information about the system are displayed e The system type and the level of software it is running e The IP addresses of the two network interfaces e The serial number of the license key 20 2 Setting the Date The process below can be used when the telephone system does not obtain the time and date automatically On systems that are configured to obtain the time automatically the option for checking the Time Server Status 123 is available instead Azo 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select Ww Use the up and down arrow keys to highlight System Administration Press Select If the option is not present then you may not have been configured as a system phone user by your system administrator Enter your security PIN login code and press Done Use the up and down arrow key
109. light Call Settings Press Select 3 Press Change to change the setting 4 Press Save to save the setting 14 3 2 DND Off Status Menu You can use the Status menu to switch off do not disturb 1 Press the Status soft key if shown gt e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 If necessary use the up and down arrow keys to highlight Do Not Disturb e To clear the do not disturb setting press the Off soft key 14 3 3 Do Not Disturb Exceptions These numbers are used to indicate callers who you want to be allowed to call you as normal even when you have do not disturb on This does not include group calls which are not presented when you are in do not disturb 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the d up and down arrow keys to highlight Call Settings Press Select 4 Use the up and down arrow keys to highlight DND Exceptions Press Select 5 To add a number highlight Add Another Dial the number and press Add 6 To remove an existing number highlight it and press Remove 7 Press Done when completed 9500 Series Phone User Guide Page 77 IP Office Issue 03h 27 July 2011 14 4 Twinning Twinning is a process whereby your calls ring on two phones Twinning is only available if configured by the system administrator There are two
110. ll answered by pressing its appearance button is connected either handsfree or through the headset according to the phone s audio path setting 40 gt e If there is already a connected call to which you are talking through the headset answering another call by pressing the appearance button will answer that call using the headset You can adjust the following handsfree settings e Headset Volume 107 e Headset Automatic Gain Control On Off 107 e Default Audio Path 405 9 1 1 Headset Volume While talking via the headset you can adjust the volume of the incoming call 1 With the call connected on the headset press the key 2 Use the plus and minus keys to adjust the volume 3 The display will return to normal after a few seconds 9 1 2 Default Handsfree Audio Path By default when you make a call or answer a call without lifting the handset the audio is played through the phone s speaker while you speak via the phone s microphone If you have a headset attached you can change the phone s behavior so the audio is played through the headset by default rather than the speaker 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Call Settings 3 Press Select 4 Use the up and down arrow keys to highlight Audio Path 5 Press Change to change the setting between Headset and Speaker 6 When completed press the Save soft key 7 Press the Back Exit soft keys to exit the m
111. low Me menu and status options 18 6 Forward Unconditional You can clear or change your forward unconditional settings through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight Fwd Uncon e To switch off forward unconditional press the Off soft key e To change the forwarding settings press the Details soft key e Use the up and down arrow keys to scroll through the editing options e Use the left and right P arrow keys to switch the forwarding on or off e Use the left and right P arrow keys to select which calls should be forwarded The options are External Only External and Group Non Group Calls and All Calls e Select edit to change the number to which calls are forwarded l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 18 7 Forwarded Here This option allows you to see the names of users who are currently forwarding calls to you It includes forward unconditional forward on no answer and forward on busy A separate entry is shown for each user 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight Fwd To Here
112. m is available on the Avaya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s s
113. n CLICKS eee eee eeeeteeeeteeeteeeeeeeeeees 106 17 8 2 Error TONES inan aan eaii 106 17 8 3 Ringer VolUMG c cccecseeeesereeeseeeeeeeeeeeseeees 107 17 8 4 Handset Volume 107 17 8 5 Headset Volume 107 17 8 6 Speaker VOIUME eeceeeeeeeeteeeeeeeeneeeeeeeeees 107 17 8 7 Automatic Gain Control eeeeeeeeeeeenees 107 17 8 8 Default Handsfree Audio Patth cceceee 108 18 Status Menu 18 1 Do Not DIStUID ce estes cecssevececvey crete jastea aaga 112 18 2 Follow Me TOi eran adele 112 18 3 Follow Me Here eeeseeesseeeeseeeeeeneeeeeneeeesneeeeeneeees 113 18 4 Forward On BUS ecceeseseeeceeeeeeeeeneeeeeeeeneeseeeeeaees 113 18 5 Forward On No ANSWE c ceesceeeeeeeeeeeeeeeeneeeeeeeeaees 114 18 6 Forward Unconditional ee eeeeseeeesseeeeeneeeeeneeees 114 18 7 Forwarded Here eecceeesseeeesseeeeeneeeeesneeeeeneeeeeneeees 114 18 8 Group MemberShi cccceeseeeeeeeeeeeeeeeeneeeseeeeaees 115 18 9 Group Service Status eeeeeeeeeeeeeeeeeeeeneeeeeeeeees 115 18 10 Mobile TWINNING cece eeeseeeeeneeeeesneeeeeeeereneeees 115 18 11 Parked CaS e ae ra nahh estan ie AE AE TAE 116 18 12 System Alarms eeceeseceeeeeeeeeseeteeeeeseeteeetseetsaees 116 19 Short Codes 20 System Administration 20 1 Checking the System Information cceeeeeeee 122 20 2 Setting the Date ee eeceesecseeeeseeeeeeeeseeeeeeeneeees 122 20 3 Checking the Time Server StatuS ccccee 123
114. n additional memory card or cards which are used for various functions The memory card menu allows you to check the status of the card or cards fitted to your telephone system and to perform a number of actions on the cards 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the d up and down arrow keys to highlight Phone User Press Select 3 Use the up and down arrow keys to highlight System Administration Press Select If the option is not present then you may not have been configured as a system phone user by your system administrator 4 Enter your security PIN login code and press Done 7 Use the up and down arrow keys to highlight Memory Card Press Select 8 The menu lists both the current state of the memory card or cards that can be added to the telephone system followed by the actions that can be performed on those cards e The status of each memory card listed will be one of No Card Active or Inactive Entries are only listed for the types of cards that are supported on the telephone system to which you are connected e System This refers to the first SD memory card that must be fitted to the system e Option This refers to the second optional SD memory card that can be fitted to the system e The actions that can be performed on the memory cards are listed after the status of the cards The actions available will depend on the
115. nal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones Similarly message waiting indication and voicemail access from either phone will be to your mailbox If both phones are phones that store your contacts and call history on the system the contacts and call history on each will be the same 22 20 Line Appearance Button Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system The button also allows you to see when the line is in use by other users For incoming calls the telephone system still determines the destination for the call That may be a user or group However if you have a line appearance button for the line you will see that there is a call alerting and can answer it if required e Private Lines Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the Incoming Call Route destination of that call Such calls will alert only on the Line Appearance button and not on any other buttons These calls will also not follow any forwarding 22 21 Logged Out If you are logged out from any phone you are treated as being busy to receiving any calls Callers follow your forwarding settings if set or go to voicemail if available 22 22 Login Code You can use a login code to login at any phone on
116. nd number New 47 gt Add a new personal directory contact 9500 Series Phone User Guide Page 45 IP Office Issue 03h 27 July 2011 10 3 Make a Call from the Directory You can use any directory contacts to make a call You can also use the directory in almost any telephone function where you need to select the number for a destination for example during transfers 1 Access the contacts directory a Press the Rg CONTACTS key The directory menu is displayed b Use the left and right arrow keys to select which type of directory entries you want displayed e All All directory entries e External Directory entries stored by the telephony system for all users to use e Groups The names and numbers of hunt groups on the telephone system e Users The names and numbers of other users on the telephone system e Personal Your own personal directory entries c Use the up and down arrow keys to scroll through the list or start dialing the name you want to find to display only matching entries If you dial a name to return to the full list press the Clear soft key d To view more details of the highlighted name press Details To return to the directory press List 2 When the required entry is highlighted press Call or press the button next to the name 3 Continue as for a normally dialed call 10 4 Using the Directory for Other Functions Within other menus where entry of a number is required it may be
117. nformation displayed between details of the current call and those of the waiting call e Exit Menu Inactivity Timer Auto Return 104 Return to the normal call display after a period of inactivity in a menu e A Menu Auto Exit 105 Automatically exit the A menu screens when a new call alerts your phone 9500 Series Phone User Guide Page 101 IP Office Issue 03h 27 July 2011 17 7 1 Display Brightness 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Screen amp Sound Options 3 Press Select 4 Use the up and down arrow keys to highlight Brightness Press Select 5 Use the up and down arrow keys to adjust the brightness as required 6 When completed press the Save soft key 7 Press Back Exit to exit the menus 17 7 2 Display Contrast 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Screen amp Sound Options 3 Press Select 4 Use the up and down arrow keys to highlight Contrast Press Select 5 Use the left and right arrow keys to adjust the brightness as required 6 When completed press the Done soft key 7 Press Back Exit to exit the menus 17 7 3 Last Call Duration Display As an alternate to call timer 10 display you can have the phone briefly 4 seconds display the duration of the call after it is ended gt 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Featu
118. ngs 3 Press the Select soft key 4 Use the up and down arrow keys to locate the option Show Phone Screen 5 Use the left and right arrow keys or press the On Off soft key to change the setting 6 When completed press the Done soft key 7 Press the Exit soft key to exit the menus 9500 Series Phone User Guide Page 105 IP Office Issue 03h 27 July 2011 17 8 Volume and Sound This section covers controls that relate to the various sounds that your phone uses and to the volume These are in addition to the ringer controls 9 available e Button Click 108 Turn the phone menu key click on or off e Error Tones 108 Turn the phone menu error tones on or off e Ringer Volume 107 Adjust the volume of the ringer used by the phone e Handset Volume 107 Adjust the incoming call volume heard through the phone s handset e Headset Volume 1o Adjust the incoming call volume heard through a headset attached to the phone e Speaker Volume 107 Adjust the incoming call volume heard through the phone s speaker e Automatic Gain Control 107 Switch automatic gain control on or off Note The system administrator can set your phone to reset its volume after each call 17 8 1 Button Clicks While using the phone menus the phone can provide a key press confirmation click sound This can be turned off if it is annoying 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Screen amp S
119. nly External and Group Non Group Calls and All Calls e Select edit to change the number to which calls are forwarded l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 14 2 2 Forward Unconditional Features Menu You may be able to change your forward unconditional settings using the Features menu 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the d up and down arrow keys to highlight Forward Press Select 3 Use the up and down arrow keys to highlight Forward Unconditional Press Select 4 The screen displayed will display your current forward unconditional settings e To Switch Forward Unconditional On Off Highlight Fwd Unconditional Press On or Off to change the current setting If no destination is currently set when you switch forward unconditional on the display will jump to the destination field e To Select Which Calls as Forwarded Highlight Call Type Press Change to see the different options When the required option is displayed press Save The options are External Only External and Group Non Group Calls and All Calls e To Set the Forward Destination Highlight Destination Either press Edit and enter the number required or press To VM for a forward to voicemail e If you select Voicemail as the destination you will need to switch forward uncondi
120. o adjust the volume 3 The display will return to normal after a few seconds 17 8 6 Speaker Volume While talking handsfree via the phone s speaker you can adjust the volume of the incoming call 1 With the call connected on the speaker press the key 2 Use the plus and minus keys to adjust the volume 3 The display will return to normal after a few seconds 17 8 7 Automatic Gain Control When using automatic gain control AGC the phone tries to maintain a constant audio level even if the incoming call changes between loud and quiet 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Advanced Options Press Select 3 Use the up and down arrow keys to highlight Audio Press Select e Use the up and down arrow keys to switch between the Handset Headset or Speaker settings for automatic gain control e To change the highlighted setting press Change 4 When completed press the Save 5 Press Back Exit to exit the menus 9500 Series Phone User Guide IP Office Page 107 Issue 03h 27 July 2011 17 8 8 Default Handsfree Audio Path By default when you make a call or answer a call without lifting the handset the audio is played through the phone s speaker while you speak via the phone s microphone If you have a headset attached you can change the phone s behavior so the audio is played through the headset by default rather than the speaker 1 Press the A MENU button
121. o select a number by name rather than dialing it The type of names available in the directory is adjusted to match those suitable for use by the feature Drop End the call Ignore Quiet the ringer for the current alerting call The call will continue alerting until either answered or it goes to voicemail Pickup Answer the call that is held or alerting another user Redial If there are outgoing numbers in your call log display the list of those numbers Transfer Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the call ToVM Send an alerting call to your voicemail 9500 Series Phone User Guide Page 17 IP Office Issue 03h 27 July 2011 2 3 Calling from the Contacts List You can use any directory contacts to make a call You can also use the directory in almost any telephone function where you need to select the number for a destination for example during transfers 1 Access the contacts directory a Press the Rg CONTACTS key The directory menu is displayed b Use the left and right arrow keys to select which type of directory entries you want displayed e All All directory entries e External Directory entries stored by the telephony system for all users to use e Groups The names and numbers of hunt groups on the telephone system e Users The names and numbers of other users on the telephone system e Personal Your own personal directory en
122. oft key 17 7 5 Call Timer Display When you have calls alerting on appearance buttons the phone can include a timer in the appearance details shown on the display The timer shows how long the call has been alerting and if you answer the call resets to show how long the call has been connected The timer will also show how long a call has been on hold when you hold the call You can turn the timer display on or off Turning it off provides more space for other call details on the display e For the currently selected call appearance the call timer display can be temporarily turned on or off using a programmable button set to the Timer function 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Call Settings 3 Press Select 4 Use the up and down arrow keys to highlight Display Call Timer 5 Press Change to change the setting between On or Off 6 When completed press the Save soft key 7 Press Back Exit to exit the menus 9500 Series Phone User Guide Page 103 IP Office Issue 03h 27 July 2011 17 7 6 Display Language The system administrator can configure which languages are available for use by the phone for its own menus Up to 5 languages can be made available Though the phone s menu you can select which of those languages the phone should use Note that many of the messages displayed on the phone use text sent from the telephone system They will use the default language of the telephon
123. on for some of the hunt groups of which you are a member 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Group Press Select 3 Use the d up and down arrow keys to highlight Fallback Press Select e Use the left and right P arrow keys to switch between altering night service NS or out of service OOS settings e Use the up and down arrow keys to scroll through the list of hunt groups you can configure in the current mode e To change the setting of the currently highlighted hunt group press Edit e To change the setting of all the hunt groups press More and then press Edit All l The system administrator is able to configure if you can access the Membership State and Fallback options of a group If you are not configured for any groups then the Group menu is not shown 9500 Series Phone User Guide Page 84 IP Office Issue 03h 27 July 2011 Chapter 16 Button Features 9500 Series Phone User Guide e Page 85 IP Offic Issue 03h 27 July 2011 16 Button Features Functions can be assigned to the phone s call appearance feature buttons by your system administrator or by yourself using self administration 84 Note that you cannot replace call appearances features assigned to buttons by your system maintainer but you can replace other features However also note there are features
124. on your phone s handsfree speaker Enabling Disabling En Bloc Dialing You can enable or disable your en bloc dialing setting through the phone s Features menu 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Call Settings Press Select 4 Use the up and down arrow keys to highlight En Bloc Dial 5 Use Change button to select On or Off 9500 Series Phone User Guide Page 16 IP Office Issue 03h 27 July 2011 Making Calls En Bloc Dialing 2 2 Call Soft Key Options The options displayed for the buttons at the bottom of the display will change dynamically to reflect actions that you can perform during calls or while the phone is idle Account Enter an account code to associate with the call Answer Answer a page call turning it into a normal call CallBack Set an automatic callback on the user that you have called but who has not answered When they next end a call the telephone system will call you and when answered will automatically make a call to the user Complete Complete the transfer of a held call A Cancel option is also shown which will end the transfer attempt Conference Put your current call on hold and present dial tone for you to dial the number you want to add to a conference with the held caller Connect Take a call of hold Dir Access the directory in order t
125. options 14 1 2 Follow Me Status Menu If you have set a follow me destination for calls to your phone you can clear or change the setting through the Status menu 1 Press the Status soft key if shown e To access the status menu during a call press the ASA PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to highlight Follow Me To e To clear the follow me to setting press the Clear soft key e To change the destination of the setting press the Details soft key l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 14 1 3 Follow Me Here Features Menu You may be able to change follow me here using the Features menu 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Forward Press Select 3 Use the up and down arrow keys to highlight Follow Me Here Press Select e Use the menu to add or remove users e Use the up and down arrow keys to scroll through the names e To remove a user press the Clear soft key e To add a user press the Add soft key e Dial the number of another user When it matches a user their name is displayed Alternatively use the Dir soft key to select a user from the directory 46 e Press the Save soft key to set the follow me here l T
126. ou cannot correct the digits you have already dialed except by ending the call and starting again Also if you pause dialing for too long the phone system may think that you have finished dialing and will attempt to connect the call using only the digits you have completed dialing so far En bloc dialing allows you to compose and edit the number to dial on your phone s display before it is sent to the phone system to be dialed Through the phone s menus you can select whether you want to use traditional or en bloc dialing when making calls Your chosen setting is then applied whenever you are using a phone that supports en bloc dialing Dialing a Number Using En Bloc Mode 1 With no connected call on the phone start dialing Do not lift the handset or select headset or speaker before dialing 2 You can use the right arrow key or the Bksp key to delete the previous digit dialed if you need to correct the number or Clear to erase the whole number 3 When you have completed the number as required you can select how you want to make the call e Lift the handset to start a call using the handset e Pressing the Call soft key or OK button to start the call using the phone s default handsfree audio path 10 speaker or headset You can also press one of your idle call appearance to make the call using that appearance e Press the Headset button to start the call on a headset connected to your phone e Press the Speaker button to start the call
127. ound Options 3 Press Select 4 Use the up and down arrow keys to highlight Button Clicks 5 Press Change to change the setting between On or Off 6 When completed press the Save soft key 7 Press Back Exit to exit the menus 17 8 2 Error Tones 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Screen amp Sound Options 3 Press Select 4 Use the up and down arrow keys to highlight Error Tones 4 Press Change to change the setting between On or Off 5 When completed press the Save soft key 6 Press Back Exit to exit the menus 9500 Series Phone User Guide Page 106 IP Office Issue 03h 27 July 2011 Phone Settings Volume and Sound 17 8 3 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing 1 With the phone idle or ringing press the key 2 Use the plus and minus keys to adjust the volume 3 The display will return to normal after a few seconds 17 8 4 Handset Volume While talking via the handset you can adjust the volume of the incoming call 1 With the call connected on the handset press the key 2 Use the plus and minus keys to adjust the volume 3 The display will return to normal after a few seconds 17 8 5 Headset Volume While talking via the headset you can adjust the volume of the incoming call 1 With the call connected on the headset press the key 2 Use the plus and minus keys t
128. possible to use the directory to select an existing number by name If this option is available it will be indicated by the presence of a Dir soft key in the menu When using the directory in this way the names made available will depend on the type of function that is being setup For example for some functions only group names will be displayed for others only user names 1 Press the Dir soft key 2 Either dial the name to see a list of matches or press the List soft key to list all names a Use the up and down arrow keys to scroll through the list or start dialing the name you want to find to display only matching entries If you dial a name to return to the full list press the Clear soft key b To view more details of the highlighted name press Details To return to the directory press List 3 When the required entry is highlighted press Select 4 You will be returned to the menu in which you selected the Dir soft key 9500 Series Phone User Guide Page 46 IP Office Issue 03h 27 July 2011 Contacts Directory Using the Directory for Other Functions 10 5 Adding a New Contact So long as the telephone system capacity has not been reached you can add up to 100 personal directory entries 1 Access your personal directory contacts a Press the Raj CONTACTS key The directory menu is displayed b Use the left and right P arrow keys to select your Personal directory 2 Press the New soft key e The menu now allows editing o
129. py Send an email with a copy of the new voicemail message attached e Forward Send an email with the new voicemail message attached and delete the message from the voicemail mailbox e Alert Send an email telling you there is a new message but do not attach a copy of the message 6 When the required setting is displayed press Save To exit without changing the setting press Cancel 12 6 Changing Your Voicemail Code 1 Press the gt lt MESSAGES button e Depending on how your system is configured you may be required to enter your voicemail password and then press the Done soft key 2 The visual voice menu is displayed 3 Use the d up and down arrow keys to scroll to the option Password Press Select 4 Enter your current password and press Save 5 Enter the new password that you want to use e The new password must be at least 4 digits long e Aseries of numbers for example 1234 or repeated numbers are not allowed 6 When completed press Save 9500 Series Phone User Guide Page 59 IP Office Issue 03h 27 July 2011 12 7 Voicemail On Off You can control whether the telephone system uses voicemail to answer your unanswered calls This does not switch off your mailbox which you can still access to play existing messages and use other functions 1 Press the Raa MESSAGES button e Depending on how your system is configured you may be required to enter your voicemail password and then press the Done soft key 2 The vis
130. r N when dialing the short code e Follow Me To 14 N Dialed at your phone Dial the extension number N to which you want your calls redirected You can dial just 14 to cancel follow me e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 9500 Series Phone User Guide Page 69 IP Office Issue 03h 27 July 2011 14 1 1 Follow Me To Features Menu Using the user menu you can set and clear follow me to settings 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Forward Press Select 3 Use the up and down arrow keys to highlight Follow me To Press Select 4 Dial the number of another user When it matches a user their name is displayed Alternatively use the Dir soft key to select a user from the directory 4 e Save Save the selected number as your follow me to destination All calls to your extension number will be redirected to that destination e Clear Clear the currently selected or set number e Back Go back to the previous menu l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
131. re two types of external contacts e Some external contacts are entered into the telephone system configuration by the system administrator e Other external contacts are those imported by the telephone system from other directory sources Note 1 If you have been configured as a system phone user by the system administrator then you can also add edit and delete some external directory contacts 2 While each user is allowed up to 100 personal directory entries the total capacity of the system may limit the addition of further personal directory entries for all users 3 The system administrator can set other users as Ex Directory Those users are then not included in the user directory 10 1 Managing External Contacts If you have been configured as a system phone user by the system administrator then you can also add edit and delete some external directory contacts e This only applies to external directory contacts entered locally into configuration of the telephone system at which you are logged in e External directory contacts imported by the system from other sources cannot be edited However if a local entry is created with the same name or number as an imported entry the imported entry is discarded in favour of the local one 9500 Series Phone User Guide Page 44 IP Office Issue 03h 27 July 2011 Conitacts Directory Managing External Contacts 10 2 Viewing Contacts Details 1 Access the contacts directory a Pre
132. red the display will confirm that by showing the Set soft key option 9 To set the time as the new time to be used by the telephone system press the Set soft key 20 5 Setting the Time Offset The process below can be used when the telephone system does not obtain the time and date automatically On systems that are configured to obtain the time automatically the option for checking the Time Server Status 123 is available instead gt 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select w Use the up and down arrow keys to highlight System Administration Press Select If the option is not present then you may not have been configured as a system phone user by your system administrator Enter your security PIN login code and press Done Use the up and down arrow keys to highlight Local Time Offset Press Select The current offset is displayed N DO wo SB Enter the offset required in hours and minutes e To enter the separator press either the or key e To delete the previous digit or character entered press the Bksp key e To change the offset from between positive or negative press the right arrow key 8 When a valid offset has been entered the Set soft key is displayed 9 To apply the offset to the current telephone system time press the Set soft
133. res soft key 2 Use the up and down arrow keys to highlight Call Settings Press Select 3 Use the up and down arrow keys to highlight Show Last Call Duration 4 Press Change to change the setting between On or Off 5 Press the Save soft key 9500 Series Phone User Guide Page 102 IP Office Issue 03h 27 July 2011 Phone Settings Display Controls 17 7 4 Half Full Width Display The phone can be set to use either a full screen width line or just a half width for each appearance and feature button The number of button features that can be configured is not affected by the display mode selected for the buttons 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select 3 Use the up and down arrow keys to highlight Phone Screen Settings Press Select 4 Use the up and down arrow keys to highlight Display Mode 5 Press the Change soft key to change the setting or use the left or right arrow keys e Dual Column Each button feature occupies one half of a screen line either right of left The adjacent button is used with the button feature e Single Column Each button feature occupies the full width screen line The buttons at either end are used with the button feature however for status indication lights only the left hand button is used 6 Press the Save s
134. s Phone User Guide Page 55 IP Office Issue 03h 27 July 2011 12 Voicemail If your telephone system includes a voicemail server pressing the gt lt MESSAGES button accesses a series of menus referred to as visual voice 4 You can use these menus to playback messages and change various voicemail settings e Checking Messages 574 e Record and Send a Message 58 e Change Your Mailbox Greeting 585 e Select a Voicemail Email Mode 5 e Change Your Voicemail Code 5 e Turn Use of Voicemail On Off 605 e Transfer to Voicemail 60 gt e Send a Call to Voicemail 60 gt By default voicemail is used to answer calls to you that have rung unanswered for your no answer time It is also used to answer calls when you have do not disturb enabled Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use e Check Messages 17 Access mailboxes to check for messages e Voicemail On 18 Allow voicemail to be used to answer calls e Voicemail Off 19 Stop voicemail being used to answer calls e Voicemail Ringback On 48 Have voicemail ring your phone when you have any new messages It will call when you use the phone e Voicemail Ringback Off 49 Switch off ringback Notes 1 The system administrator
135. s not shown 15 1 2 Group Membership On Off Features Menu You may be able to enable or disable your group membership for some of the groups to which you belong 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the d up and down arrow keys to highlight Group Press Select 3 Use the up and down arrow keys to highlight Membership Press Select 4 Use the up and down arrow keys to scroll through the list of hunt groups you can configure 5 To change your membership of the highlighted group press Change e To change your membership of all groups press More and then press either All Ena or All Dis l The system administrator is able to configure if you can access the Membership State and Fallback options of a group If you are not configured for any groups then the Group menu is not shown 9500 Series Phone User Guide Page 81 IP Office Issue 03h 27 July 2011 15 2 Group Service Status and Fallback e Group Service Status A hunt group can be in one of the following service modes e In Service The groups operates a normal distributing calls to available members of the group e Night Service The group is in night service mode Calls are redirected to its night service fallback group if set 844 otherwise to voicemail if available e A hunt group can also be put into and out of night service automatically by the telephone s
136. s to highlight Date Press Select The current date being used by the telephone system is displayed N OO Ww A Enter the required date using the either the or keys to enter the separators To delete the previous digit or character entered press Bksp 8 When a complete valid date has been entered the display will confirm that by showing the full date and the Set soft key option 9 To set the date as the new date to be used by the telephone system press Set 9500 Series Phone User Guide Page 122 IP Office Issue 03h 27 July 2011 System Administration Setting the Date 20 3 Checking the Time Server Status For systems where the system automatically obtains the time from a time server this option is available in place of the Date 1225 Time 124 and Time Offset 124 functions It allows you to check the current status of the time server and the information the system has obtained from the time server 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Phone User Press Select 3 Use the up and down arrow keys to highlight System Administration Press Select If the option is not present then you may not have been configured as a system phone user by your system administrator 4 Enter your security PIN login code and press Done 5 Use the up and down arrow keys to highlight Time
137. shown if you have been configured to use mobile twinning e The System Admimistration option is only shown if you have been configured as a System Phone user 9500 Series Phone User Guide IP Office Page 130 Issue 03h 27 July 2011 Menus Features Menu 21 2 Status Menu This menu is accessed by pressing the Status soft key when displayed Status Mobile Twinning On Parks Follow Me To On Do Not Disturb On Forward Unconditional On Forward on No Answer On l Forward on Busy On Follow Me Here Forward Here I Main Enabled Main In Service i 9500 Series Phone User Guide Page 131 IP Office Issue 03h 27 July 2011 21 3 A Menu This menu is used mainly for phone specific settings that are stored by the phone rather than settings that are stored by the phone system and move with you when you login on another phone The menu is accessed by pressing the A key Call Settings Visual Alerting ofr Application Settings Audible Alerting On Screen amp Sound Options Audio Path i Advanced Options i Show Phone Screen Off l Brightness Contrast I Personal Ringing Button Clicks On Error Tones Of i T a Options l Erase Language Self Test a Language p Audio Handset AGC Off aS RE N 2 Headset AGC On Speaker AGC On Speaker Open Standard Headset Xmit NR On Headset RC
138. soft key 2 Use the up and down arrow keys to highlight Call Settings Press Select 4 Use the up and down arrow keys to highlight Disable Ringer 5 Press the Change soft key to change the setting Selecting On will turn the ringer off 17 6 2 Visual Alerting The message waiting lamp at the top right corner of the phone can also be used to indicate when you have a call alerting your phone The lamp is flashed to indicate a call waiting to be answered 1 Press the A MENU button 2 Use the up and down arrow keys to highlight Call Settings 3 Press Select 4 Use the up and down arrow keys to highlight Visual Alerting 5 Press the Change soft key to change the setting 6 When completed press the Save soft key 7 Press the Back Exit soft keys to exit the menus 17 6 3 Coverage Ring If you have any bridged appearance and or call coverage buttons you can set the type of ringing coverage ring 984 that should be used when a call alerts on any of those buttons The options are to use normal ringing a single non repeated ring abbreviated ring or no ring The coverage ring setting is only used if you do not already have a connected call If you already have a connected call in progress the shorter of your coverage ring and the system administrator set attention ring settings is used This is a user setting which will move with you if you hot desk another phone 1 Press the Features soft key if shown To
139. sriide aari iron ire aaea iaai 83 15 2 2 Changing the Group Service Status Status MON E PEE E A 83 15 2 3 Changing the Group Fallback cceee 84 16 Button Features 16 1 Editing Your Programmable Buttons eee 87 16 2 Abbreviated Dial eee eeeeesseeeeneeeeeneeeeteeeeeeneeeeeaes 88 16 3 Absence Text siian ia piinia 88 16 4 Account Code ccc e cn dn ieee eee 88 16 5 Automatic Callback eeceeeeeeeeseeeeeeeeseeeeeneeeeeeees 88 16 6 Bred ko t naiinis fonen Gein ii hen 88 16 7 Call Forward All ececceeceeseeeeeeeeeeeseeeeeneeseeeeeneeeeeeenas 88 16 8 Call Park miinusesse haiu nioen ai 89 16 9 Call Park to Other eeeeeeseeeeeeeeeeeeeeneeseeeeeneeeeneeees 89 16 10 Gall PiCKUPi nim rri iin tineta dta tiaa eea Ait Adieted 89 16 11 Call Pickup Any ec eeceeeteeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenas 89 1621 2 DIKO o ROT 1 PEREPERE TE A E ATT 89 16 13 Flash HOOK wae aan iena dtaa aate Aaah attest 89 16 14 Group BEF isi ei eirs a A 90 16 15 Hunt Group Night Service eeeeeseeeeeeeeeeeeeeeeeeenn 90 16 16 Internal Auto ANSWEr eeeeesresereerreerrerressenss 90 16 17 PAGING dreien e i a 90 16 18 Ringer Offense i aas 90 16 19 Self Administer eeeeeeeeeeceeeeeeeeeneeseeeeeeeeeeeeeees 90 16 20 Send All Calls cceeceeeeeeeeeeeeeeseeeeeeseeeeeneeeeaeeeas 90 16 21 Supress Digits ec eeeeeseseeeceeeeteeeeeaeeseeeeeaeeesaeeees 91 16 22 UsernBLFss sine di a ae alee 91 17 Phone Settings 17 1 Mobile TWinnin
140. ss the Details soft key The individual details of the currently selected call record are displayed 3 The possible values are Name Call Type Icon Number Count Time and Date Duration e Name The name of the caller if known e Number The number of the caller if available e Time and Date The time of the call e Call Type Icon The type of call record ie gt L Incoming L Outgoing or X Missed e Count How many time a call of the same type name and number has occurred Only the details of the most recent call are kept in your call log However the count will indicate if the caller has rung or has been rung several times e Duration The length of the call 4 While you are in the details of a call record the soft key functions available are e Call Call the number shown in the call record You can also do this by pressing the OK button e List Go back to the normal call screen to select another call record You can also use the up and down arrow keys to view the previous or next record e Delete Delete the currently displayed record e More Switch between the different sets of available soft key functions e Contact Add the name and number to your personal directory You can edit the details before they are added e Delete All Delete all the records 9500 Series Phone User Guide Page 52 IP Office Issue 03h 27 July 2011 Call History Viewing Call Details 11 4 Deleting a Record Yo
141. ss the IRAJ CONTACTS key The directory menu is displayed b Use the left and right P arrow keys to select which type of directory entries you want displayed All All directory entries External Directory entries stored by the telephony system for all users to use Groups The names and numbers of hunt groups on the telephone system Users The names and numbers of other users on the telephone system Personal Your own personal directory entries c Use the up and down arrow keys to scroll through the list or start dialing the name you want to find to display only matching entries If you dial a name to return to the full list press the Clear soft key d To view more details of the highlighted name press Details To return to the directory press List 2 When the required entry is highlighted press Details to display the name number and type of contact 3 Use the up and down arrow key to scroll through the contacts 4 The range of soft keys available will depend on the type of directory entry Call 46 Make a call to the stored number List Return to the list of contacts More If the contact is one of your personal directory entries the More soft key will be present to allow you to access the options below It is also present for external directory entries if you have been setup as a system phone user by the system administrator Edit 485 Edit the name and number Delete 485 Delete the name a
142. stem e Pickup a Group Call 31 Answer a call ringing a group of which you are a member You can use this even if your group membership is currently set to disabled e Pickup a Users Call 32 N Pickup a call ringing a user s extension number N e Pickup a Group Members Call 53 N Pickup a call ringing the members of a group N This does not necessarily have to be a group call 9500 Series Phone User Guide Page 24 IP Office Issue 03h 27 July 2011 Chapter 4 Redialling 9500 Series Phone User Guide Page 25 IP Office Issue 03h 27 July 2011 4 Redialling The phones redial operation can work in either of the following modes e Open Call Log If this mode is selected pressing Redial will display a menu of the 10 most recent outgoing calls in your call log You can select the call that you want to redial and perform a number of other functions e Last Dialed If this mode is selecting pressing Redial will immediately repeat the most recent outgoing call in your call log None of the other redial functions will be accessible You can select the redial mode 2 4 that the phone uses In either case the redial function uses the outgoing call records in your personal call log 50 If you delete the records in your call log redial will not work until new outgoing call records exist in your personal call log Note 1 Use of centralized call log can be switched off by the system administrator In that case the numbers used
143. stem administrator can disable auto hold for the system in which case calls are automatically disconnected rather than held 9500 Series Phone User Guide Page 22 IP Office Issue 03h 27 July 2011 Answering Calls 3 1 Divert a Call to Voicemail You can transfer a call targeted at you directly to your voicemail mailbox 1 If the call is not the currently highlighted call on the display use the up and down arrow keys to highlight it 2 Press the To VM soft key The call is redirected to your mailbox 3 2 Ignore an Incoming Call You can quiet the ringer of a currently alerting call The call will continue alerting visually but with no audible ring 1 If the call is not the currently highlighted call on the display use the up and down arrow keys to highlight it 2 Press the Ignore soft key 3 The call will continue alerting but with no audible ring 3 3 Answering a Page Call Your phone can be paged if you have no other connected call in progress The page is heard through the phone s speaker 1 A page call is indicated in the display by the word Page e To answer the page call press the Answer soft key The call is turned into a normal call e To ignore the page call press the Drop soft key 9500 Series Phone User Guide Page 23 IP Office Issue 03h 27 July 2011 3 4 Call Pickup Pickup is used to answer a call ringing elsewhere on the phone system There are a number of pickup options e Answer any ringing call on th
144. sue 03h 27 July 2011 1 6 Phone Keys The following keys are found on the phone Key Description sor Keys The keys below the display have variable functions When the key is active its function is indicated by the text label above it Message This key is used to access your voicemail system By default this uses a series of menus on your phone s display Cw Navigation Keys Press the up and down arrow keys to scroll through lists In some menus you can gt also use the left and right P arrow keys to enter and exit different levels of the menu A menu option that accesses a sub menu is indicated by the dots ellipsis icon after its name OK The OK key normally matches the function offered by the left hand soft key below the screen PHONE This key is used to exit any menu you are in and return to the appearance buttons menu During a call it can also be used to toggle the options displayed on the appearance menu MENU HOME This key is used to access a menu for phone settings and information CONTACTS 44 This key is used to display the various directories personal and shared of names and telephone numbers to which you have access CALL LOG 505 HISTORY 535 This key displays a record of you most recent answered missed and GE po calls The button is illuminated when you have new missed calls VOLUME 106 Press plus or minus on the Volume key to adjust the volume of the incoming call Separate
145. swer destination That number can be internal or external No answer is defined as having been presented to your phone for your no answer time default 15 seconds Hunt group calls are not forwarded The forward on busy and forward on no answer options use the same forwarding destination number If no number is set they use the same destination as set for forward unconditional If you have voicemail enabled 6d the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 9500 Series Phone User Guide Page 71 IP Office Issue 03h 27 July 2011 Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb e Set the Forward Unconditional Destination O7 N Set the destination number N for forward unconditional when it is switched on e Switch Forward Unconditional On 01 Switch on forward unconditional A destination must have been set e Switch Forward Unconditional Off 02 e In
146. system as if still working there 16 7 Call Forward All A button with this action can be used to switch forwarding unconditional on off If setup with a preset number that number is used as the forwarding destination If setup without a number when the button is pressed you will be asked to confirm your existing forward unconditional destination number or to enter a new number The button s red lamp is lit when forwarding is enabled 9500 Series Phone User Guide Page 88 IP Office Issue 03h 27 July 2011 Button Features Call Forward All 16 8 Call Park A button setup with this action can be used to park and unpark calls The button can be setup with or without a park slot number e When associated with a specific park slot number the button will park and unpark calls from that park slot When a call has been parked the button s red lamp is lit Pressing the button again shows the parked call details and enables you to retrieve the call e When not associated with a specific park slot number the button will park calls by assigning them a park slot number based on your extension number More than 1 call can be parked When a call has bee parked the button s red lamp is lit When you press the button all the call that are parked are displayed Select the call that you want to retrieve and press the connect soft button e If pressed while a call is connected that call will be parked using a park slot number assigned by the system
147. t can be used to access a range of user settings Features r A SS ee ee ee a a E i Pickup Follow Me To Call Park I Follow Me Here Call Park To Other I Fwd Unconditional Forward Fwd Busy No Answer Group Mobile Twinning Phone User pae Call Settings Membership Visual Voice State Se E Fallback l Lock Login Self Administer l System Administration Set Security Pin Phone Screen Settings Do Not Disturb DND Exceptions Account Code Internal Auto Ans Withold Number Disable Ringer Coverage Ring Redial Action En Bloc Dial Auto Display Waiting Call Call Timer Show Last Call Duration Rin Open Call Log On Message Greeting Password Email Voice mail Internal Auto Answer Timer Automatic Callback Abbreviated Dial Program Call Forwarding All Call Park Send All Calls Time of Day Self Administer Account Code Entry Abbreviated Dial Call Park to Other Ext Group Paging Call Pickup Directed Call Pickup Ringer Off AD Suppress Headset Toggle 1 Set Hunt Group Night Service Flash Hook Breakout Time Server Status System Shutdown Memory Card l Auto Return seconds 60 Auto Lock minutes Disabled List Mode 1 Quick Touch ee ee cee oe eos EE 4 To exit the whole
148. t codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use e Login 35 N P Login to a phone using your extension number N and login code P e Log Out 36 Log yourself out from the phone where you are currently logged in 9500 Series Phone User Guide Page 62 IP Office Issue 03h 27 July 2011 Logging In Out 13 1 Logging In When you login to a phone you take control of that phone Incoming calls for you are redirected to it phone and your user information and settings are available Any existing user on the phone is logged off when you login The method for logging in depends on the current state of the phone e Phone In Use 635 If the phone is already in use you can still login The existing user will be logged out e Logged Outi 63 If the phone has no current user the basic menu with just the login option is displayed e Unregistered Phone If the phone is not registered with the phone system the Enter Extension menu is displayed 13 1 1 Logging In on a Phone Already in Use You can login at a phone that is already in use by another user The existing user is logged out 1 If the phone is already in use e Press the Features soft key e Use the up and down arrow keys to highlight Phone User Press Select e Use the up and down arrow keys to highlight Login Press Select 2 The login menu is displayed 3 Enter your extens
149. ted on B5800 Branch Gateway and IP Office systems only 1 1 Important Safety Information l Warning This handset may pickup small metal objects such as metal pins or staples e During a power surge EFT or ESD calls may be dropped After a power surge EFT or ESD it is normal for the phone to restart e Using a cell phone mobile phone GSM phone or two way radio in close proximity to an Avaya telephone might cause interference e The phone should not be connected directly to the outdoor telecommunication network Ay Note for Australian installations only Installations of the 9508 terminal with an 1151 PSU and BM12 must be restricted to the same building as the host Gateway That is the 9508 if installed with an 1151 PSU and BM12 cannot be connected in a campus environment where the 9508 terminal is installed in a building separate from the building housing the Gateway This application cannot be used with exposed out of building wiring For installations in which the 9508 is used without the 1151 PSU and BM12 campus connections are acceptable the 9508 can be located in a separate building in these cases This restriction applies to Australian installations only 9500 Series Phone User Guide Page 9 IP Office Issue 03h 27 July 2011 1 2 9504 Telephone The IP Office supports the 9504 telephone 9400 Series and 9500 Series phones are physically and functionally identical However 9500 Series phones are only supported
150. ternal Calls 97 99 Internal Calls 97 99 Ringback 97 99 Ring Time 52 Ringback 97 99 Ringer Volume 100 107 S S 12 SBM32 13 Send All Calls 73 114 Page 140 Issue 03h 27 July 2011 Speaker Volume 41 107 Status Do Not Disturb 77 112 Follow Me here 113 Follow Me To 70 112 Forward on Busy 75 113 Forward on No Answer 74 114 Forward unconditional 73 114 Forwarded to Here 114 Group membership 81 115 Group service status 83 115 Hunt group service status 83 115 Membership 81 115 Menu 131 Mobile twinning 115 Parked calls 30 116 Service status 83 115 Status menu 112 System Administrator 116 127 System Alarm 12 116 127 System Boot Error 116 127 System Phone 44 47 48 116 127 T T 12 78 Time 123 Time profile 82 83 115 Time Server 123 Transfer Held call 29 32 37 To voicemail 23 32 60 Twinned 12 78 Twinning Number 78 95 Off 115 On Off 78 95 Status 115 U Users 18 45 46 UTC Time 123 V Visual Alerting 98 Voicemail Transfer 23 32 60 Voicemail Almost Full 116 127 Voicemail Failure 116 127 Voicemail Full 116 127 Volume Handset 107 Headset 40 107 Ringer 100 107 Speaker 41 107 WwW Waiting Call 104 Width 103 Withhold Number 19 95 9500 Series Phone User Guide IP Office Index Page 141 Issue 03h 27 July 2011 9500 Series Phone User Guide Page 143 IP Office Issue 03h 27 July 2011 Performance figures and data quoted in this document are typical and must be specifi
151. the telephone system and then use that phone as your own While logged in you can use the phone s menus to set and change your login code 22 23 Missed Call Missed calls are calls that ring at your phone but are not answered by you Your 10 most recent missed calls are included in your call log The system administrator can configure whether missed calls should include calls that you did not answer but where answered for you by another user For example by a user with a call coverage button set for your calls If this mode is enabled it will also include calls that were answered by your voicemail 22 24 Missed Group Call The system administrator can configure whether the telephone system should keep an internal log of missed hunt group calls They can then also set which groups of which you are a member should have their missed calls shown as part of your missed calls call log This does not require the group call to have been presented to you and missed 22 25 Mobile Twinning Mobile twinning is twinning l3 where your calls ring at both your phone and at another number which can include an external number If you have been configured as a mobile twinning user you can switch use of mobile twinning on or off through the phone s menus and also change the number to which you are twinned 9500 Series Phone User Guide Page 136 IP Office Issue 03h 27 July 2011 Glossary Park Call 22 26 Park Call Parking a call is similar to holding a c
152. tional off in order to cancel it and enter a new destination l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 9500 Series Phone User Guide Page 73 IP Office Issue 03h 27 July 2011 14 2 3 Forward On Busy No Answer Features Menu You may be able to use the Features menu to switch forward on no answer forward on busy on or off 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Forward Press Select 3 Use the up and down arrow keys to highlight Fwd Busy No Answer Press Select e Use the up and down arrow keys to scroll through the menu options e To switch forward on busy on or off highlight Fwd Busy and press On or Off e To switch forward on no answer on or off highlight Fwd No Answer and press On or Off e To select which calls are forwarded highlight Call Type Press Change to change the option between All Calls or External Calls Only e To change the destination highlight Destination and press Edit Enter the number and press Select e Press Save to save any changes l The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options 14 2 4 Forward On No Answer Status Menu If your phone is set to forward on no answer 135 you can clear or change th
153. tones every few seconds e If you have more than one held call or one held call and a connected call pressing the Conference soft key will start a conference between yourself and the calls Calls that you have held will return to your phone when idle if they remain on hold for too long The default return delay is 15 seconds Your hold recall can be changed by the system administrator Returning calls ignore any forwarding or do not disturb settings Important Holding Conference Calls You can hold a conference call in the same way as holding a normal call Holding the conference call does not affect the other conference parties who can continue talking You will also still be listed as a member of the conference call in the conference details e Warning This only applies to conference calls hosted by your own telephone system Holding your call to a conference hosted on another telephone system may cause that conference to hear your system s music on hold 5 1 1 Holding a Call 1 To put your current call on hold press the Hold soft key or the call s appearance button 2 The held call will be indicated by its appearance key using a fast flashing lamp 3 While held the caller will hear music on hold If your system does not have music on hold available the caller will hear double beep tones every few seconds 4 If you can scroll the display using the up and down arrow keys the held call will appear with a icon 5 1 2 Taking
154. tries c Use the up and down arrow keys to scroll through the list or start dialing the name you want to find to display only matching entries If you dial a name to return to the full list press the Clear soft key d To view more details of the highlighted name press Details To return to the directory press List 2 When the required entry is highlighted press Call or press the button next to the name 3 Continue as for a normally dialed call 2 4 Calling from the Call Log History You can use the call log to make calls to the number included in the currently selected call record 1 Access the call log a Press the t HISTORY button b The display will change to show your call log records The caller s name is shown if known otherwise the number If you have any new missed call records the button is illuminated and the call log will open showing your missed calls c Use the 4 left and right P arrow keys to select which call log records you are viewing The options are All Missed Incoming and Outgoing d Use the up and down arrow keys to scroll through the records 2 Press Call to call the number displayed in the call record 9500 Series Phone User Guide Page 18 IP Office Issue 03h 27 July 2011 Making Calls Calling from the Call Log History 2 5 Redialling a Previous Number When Redial is displayed it can be used in one of two ways set by the phone s redial mode setting 26 gt List Mode This
155. turb An N is shown after your extension name on the phone s idle display when you have do not disturb enabled Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available Your system administrator will confirm any additional short codes that they may have configured for your use e Switch Do Not Disturb On 08 Set your phone to do not disturb e Switch Do Not Disturb Off 09 Switch off do not disturb e Add a Do Not Disturb Exception Number 10 N Add a number N to your list of do not disturb exceptions e Delete a Do Not Disturb Exception Number 11 N Remove a number N from your list of do not disturb exceptions e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb 9500 Series Phone User Guide Page 76 IP Office Issue 03h 27 July 2011 Redirecting Calls Do Not Disturb 14 3 1 DND On Off Features Menu You can use the Features menu to switch do not disturb on or off Enabling DND will not affect any calls already being presented to your phone Hunt group calls will also still be presented if you are the only available member of the group 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to high
156. u can delete the currently displayed call record If the record is a missed hunt group call the record is also deleted from the call log of other users configured to see the same hunt group s missed calls 1 Access the call log a Press the t HISTORY button b The display will change to show your call log records The caller s name is shown if known otherwise the number If you have any new missed call records the button is illuminated and the call log will open showing your missed calls c Use the left and right P arrow keys to select which call log records you are viewing The options are All Missed Incoming and Outgoing d Use the up and down arrow keys to scroll through the records 2 When the required record is highlight press More and then press Delete 11 5 Deleting All Records You can delete all call records from your call log This action deletes all call log record types Incoming Missed and Outgoing not just the type you are currently viewing This action deletes your personal call records and any hunt group call records 1 Access the call log a Press the t HISTORY button b The display will change to show your call log records The caller s name is shown if known otherwise the number If you have any new missed call records the button is illuminated and the call log will open showing your missed calls c Use the 4 left and right P arrow keys to select which call log records you are viewing Th
157. ual voice menu is displayed 3 Use the up and down arrow keys to highlight Voicemail 4 Press the Change to switch between On or Off 5 Press Save to save the change 12 8 Transfer to Voicemail When set to visual voice mode the gt lt key can be used to transfer your current call to the voicemail mailbox of another user or group 1 With the call connected press the gt lt key You are still connected to the call and can continue talking 2 Dial the extension number of the user or group to which you want to transfer the call 3 When the number matches a user or group their name is displayed e To transfer the call to the user or group s mailbox press Select The caller will hear a few seconds of ringing and then the mailbox greeting e To exit the transfer menu press Cancel 12 9 Send a Call to Voicemail You can transfer a call targeted at you directly to your voicemail mailbox 1 If the call is not the currently highlighted call on the display use the up and down arrow keys to highlight it 2 Press the To VM soft key The call is redirected to your mailbox 12 10 Visual Voice This menu option provides a route into visual voice if the MESSAGES key has not been setup to do that gt 1 Press the Features soft key if shown To do this during a call press the ASA PHONE key and then press the Features soft key 2 Use the up and down arrow keys to highlight Visual Voice Press Select 3 Use the
158. uide Page 137 IP Office Issue 03h 27 July 2011 Index A Abbreviated ring 98 134 Access Control Fallback 81 82 83 84 115 Follow Me 69 70 71 73 74 75 112 113 114 Forward 69 70 71 73 74 75 112 113 114 Membership 81 82 83 84 115 State 81 82 83 84 115 Add Contact 47 53 External contact 44 47 48 to conference call 36 Alarm 116 127 All CallLog 18 47 51 52 53 Contacts 18 45 46 Forward 73 114 All Calls 73 114 Almost Full 116 127 A menu 94 Answered 18 47 51 52 53 Attention Ring 97 99 Audio Path 40 41 108 Auto Answer 100 B B 12 Barred 12 BM32 13 Boot Error 116 127 Bridged appearance Coverage ring 98 134 broken dial tone 71 76 134 135 Busy Forward 74 75 113 114 Button Module 13 C Call from Call Log 18 51 from Contacts 18 46 from redial list 19 26 Call coverage Coverage ring 98 134 CALL LOG 18 47 51 52 53 Call from 18 51 Details 52 Menu 50 Call Settings 16 19 26 34 77 95 96 98 102 104 Audio Path 40 41 108 Auto Answer 100 Internal Auto Answer 100 Visual alerting on off 98 Withhold number 19 95 Call Waiting 104 Caller Details 52 Conference Add call 36 Caller details 36 37 Drop caller 36 37 End automatically 29 32 37 Hold 29 37 Last internal user 29 32 37 Music on hold 29 37 9500 Series Phone User Guide IP Office Index Contact Add 47 53 add external 44 47 48 delete external 44 47 48 Edit 47 48 edit external 44 47
159. up Calllog 50 Forward 73 114 Membership status 81 115 Missed 50 Service status 82 83 115 Group Member 12 Groups 18 45 46 H Half Width 103 Handset Volume 107 Headset Volume 40 107 Held call Transfer 29 32 37 Hold Conference 29 37 Transfer 29 32 37 Hunt group Calllog 50 Forward 73 114 Membership status 81 115 Missed 50 Service status 83 115 l In Service 82 83 115 Internal Auto Answer 100 Internal Calls 97 99 L Lamp 98 List 26 95 Local Time 123 Login 63 M Make call from Call Log 18 51 from Contacts 18 46 from redial list 19 26 9500 Series Phone User Guide IP Office Memory Card Failure 116 127 Menu A menu 94 Call log 50 Contacts 44 Features 130 Status 131 Status menu 112 Message waiting lamp 98 Missed 18 47 51 52 53 Missed calls Hunt group calls 50 Mobile Twinning Number 78 95 Off 115 On Off 78 95 Status 115 More 51 52 57 58 Music on hold 29 37 N N 12 76 134 New Contact 47 53 Night Service Automatic 82 83 115 No answer Forward status 74 114 No Calls 12 76 134 No ring 98 134 Non Group Calls 73 114 O O 12 82 One 26 95 OOS 82 83 115 Out of Service 12 82 83 115 Outgoing 18 47 51 52 53 P Parked calls Status 30 116 Password 63 Personal 18 45 46 Phone User 63 65 87 96 103 104 122 123 124 125 126 R R 12 Reason 52 Redial 19 26 List 19 26 Redial mode 26 95 Resilience 12 Ring Attention Ring 97 99 Coverage Ring 97 99 Ex
160. up and down arrow keys to highlight Visual Voice Press Select e Depending on how your system is configured you may be required to enter your voicemail password and then press the Done soft key 4 You will now see the visual voice menu 9500 Series Phone User Guide Page 60 IP Office Issue 03h 27 July 2011 Chapter 13 Logging In Out 9500 Series Phone User Guide Page 61 IP Office Issue 03h 27 July 2011 13 Logging In Out You may always use the same phone in the same location However the telephone system provides a number of features that allow you to use any phone on the system to make and receive your calls e Log Inj 6 You can login at any phone that you want to use All your calls are then directed to that phone and your user settings are applied to calls made and received If it is a phone that stores your contacts and call history on the system your contacts and call log are displayed by the phone e Any existing user of the phone is logged out while you are logged in e If you were logged in on another phone you are logged out from that phone e If your phone system is in a Small Community Network 13 of phone systems it may be possible to login at extensions located on other phone systems in the network Your system administrator will advise you if you can remote hot desk and what features will still be available to you when you do e Log Out 63 gt When you log out from a phone or are logged out by anoth
161. user menu and return to the appearance menu press the ata PHONE EXIT button or if displayed press the Exit soft key Within the menu the up and down arrows keys are used to scroll through menu options When the menu option displayed has sub menus that is indicated by the 3 dots ellipsis icon after the menu option name Except where they are being used to change the value of a setting see below the left and right arrow keys can be used to exit and enter sub menus Entering a sub menu can also be done by pressing the Select soft key or the OK button Exiting a sub menu can also be done by pressing the Back soft key l The system administrator controls whether you can access some of the menus Others are only available if certain perquisites are met e While the phone is locked 634 the Features menu cannot be accessed to change user settings e The system administrator is able to configure if you can access the Membership State and Fallback options of a group If you are not configured for any groups then the Group menu is not shown e The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options e The Park menu and status options are only accessible while you are talking to a caller or already have parked calls e The Account Code menu is only accessible if the system has been configured with accounts codes e The Mobile Twinning options are only
162. utton again turns do not disturb off 9500 Series Phone User Guide Page 90 IP Office Issue 03h 27 July 2011 Button Features Send All Calls 16 21 Supress Digits Masks the display of digits as you dial them on the phone Dialed digits are replaced with an s character The button is used to switch the suppression on off When supress digits has been set the button s red lamp is lit Pressing the button again cancels the supression e If en block 164 dialing is active you will see the digits as you dial them When you make the call the digits will be supressed e When the option supress digits is used the call is not recorded in the call log 16 22 User BLF This type of button can be used to monitor the status of another user The lamps state will indicate the status of the user e Off Available Pressing the button will make a call to the user e Slow Flash Ringing Pressing the button will display options to pickup the call e Fast Flash On a Call Pressing the button will display a number of options e Call Call the user e Message Cause a single burst of ringing on the user s phone They will also see the message Please Call and your extension number e Voicemail Call the user s voicemail mailbox to leave a message e Auto Callback Set an automatic callback on the user The callback will occur when the users ends their current call The following options are only available if configured for you by your system
163. volumes can be adjusted for the ringer handset headset and speaker 9 HEADSET 40 gt This key is used to answer and end calls using a headset connected to the phones headset socket The button is lit when you are connected to a call using the headset MUTE 205 This key can be used to mute your speech to the currently connected call The button is lit while mute is active SPEAKER 414 This key is used to answer and end calls using the phone s handsfree speaker and microphone The button is lit when you are connected to a call handsfree FORWARD 68 gt Provides direct access to the forwarding 6 menu options or These keys have two roles e Appearance Keys These button represent calls that you can make or receive e Feature Buttons 8 Those key not configured as appearance keys can be used for other functions e The CONFERENCE DROP HOLD REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key 17 functions when appropriate to the current call to which you are protected 1 7 The Phone Stand The phones all include a stand that clips to the base of the phone The stand allows the phone to be used in either of two different angles When changing the position of the stand be sure to check that the stand has locked into the chosen position A small plastic peg is located just under the phone s handset This peg can be reversed to more securely anchor the handset when the stand places the phone in
164. your personal contacts 4 To exit the call log press the PHONE EXIT button 11 2 Making a Call You can use the call log to make calls to the number included in the currently selected call record 1 Access the call log a Press the t HISTORY button b The display will change to show your call log records The caller s name is shown if known otherwise the number If you have any new missed call records the button is illuminated and the call log will open showing your missed calls c Use the left and right arrow keys to select which call log records you are viewing The options are All Missed Incoming and Outgoing d Use the up and down arrow keys to scroll through the records 2 Press Call to call the number displayed in the call record 9500 Series Phone User Guide Page 51 IP Office Issue 03h 27 July 2011 11 3 Viewing Call Details You can view additional details about the currently shown call 1 Access the call log a Press the t HISTORY button b The display will change to show your call log records The caller s name is shown if known otherwise the number If you have any new missed call records the button is illuminated and the call log will open showing your missed calls c Use the left and right P arrow keys to select which call log records you are viewing The options are All Missed Incoming and Outgoing d Use the up and down arrow keys to scroll through the records 2 Pre
165. ystem using a time profile If that is the case the night service state cannot be overridden using manual controls e Out of Service The group is out of service Calls are redirected to it out of service fallback group if set 844 otherwise to voicemail if available e Fallback Group For the night service and out of service states the hunt group can be configured with a fallback destination to which its group calls are redirected This destination is another hunt group If no fallback destination is set the group s voicemail is used if available Separate night service and out of service fallback destinations can be set for the group Display Icon e O Out of Service An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to night service mode In that mode calls to that group are diverted to its fallback if set or otherwise to voicemail if available l The system administrator is able to configure if you can access the Membership State and Fallback options of a group If you are not configured for any groups then the Group menu is not shown 9500 Series Phone User Guide Page 82 IP Office Issue 03h 27 July 2011 Groups Group Service Status and Fallback 15 2 1 Changing the Group Service Status Features Menu Using the Features menu you may be able to change the service status of some groups to which you belong 1 Press the Features soft key if shown To do this during a

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