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M1250/M2250 Attendant Console User Guide

1. change exit This screen works like the time screen First you enter the day 01 31 then the month 01 12 and then the year 00 99 Again the cursor jumps back to the beginning so that you can correct any mistakes When you have set the date properly press to save the change Press to return to the Options menu Setting the time and date format If you press 6 on the first screen of the Options menu you see this screen DISPLAY OPTIONS 1 TIME 2 DATE exit secos 20s c coor SQ eooo Introduction Press 1 to set the time format The time format screen looks like this TIME DISPLAY 12 hour echange exit There are two formats for the time 12 and 24 hour format Press to change back and forth between the two formats Press to return to the previous screen Press 2 to set the date format The date format screen looks like this DATE DISPLAY DD MMM YY echange exit There are two formats for the date day month year and month day year Press to change back and forth between the two formats Press to return to the previous screen Press to return to the Options menu Setting the key clicking If you press 1 on the second screen of the Options menu you see this screen SET KEYCLICK OFF echange exit Press to turn key clicking on and off When key clicking is on you hear a beep every time you press any key on the console
2. sooo ffl oovo cove Beoeo Convenience features Storing an Auto Dial number With Auto Dial you can store a number including access codes if necessary against an Auto Dial key You can also change a number already stored against an Auto Dial key using this procedure When all Ipk indicators The auto D indicator are off press auto D WN flashes Press disp src The display shows the 2 number already stored for automatic dialing if there is one Dial the number to be 3 stored for automatic dialing Press after every trunk access code to ensure a pause for dial tone 4 Press auto D again SS Theauto D indicator goes off the dialed extension is ES stored for automatic dialing Convenience features Note 1 You can store a number of 4 8 12 16 20 or 24 digits If you try to store more than 24 digits you hear a fast busy signal Press auto D to turn the auto D indicator off Begin again Note 2 The number you store can include SPRE code 6 authorization code SPRE code 6 authorization code SPRE code 6 authorization code trunk access code phone number For example you can store 1 6 9999999 9 9402209 Note 3 To display a number containing more digits than your display can show at one time press disp src again seco Qooee coor GQ cece Convenience features Calling an Auto Dial number After you have stored a number against an Auto Dial
3. 1 the quickly flashing S steadily you and the Id indicator recaller are connected The recall ICI is on When the recaller The excl src indicator 2 presses Transfer again WN goes on during dialing you and the original NS The D indicator flashes caller are connected If slowly the caller wishes to be transferred dial the new hte extension Press RLS to end your NN The RLS indicator goes connection in the call on you are free to process other calls Nc ecce 51 cece Basic call processing Recall from an extension using Conference An extension user while talking to someone on the phone may recall you by pressing Conference and dialing your number The 0 ICI goes on You receive a recall Press the Ipk key beside n the quickly flashing S fol dera When the recaller presses Conference WN again you the recaller NS connected If the original ema WW and the original caller are caller wishes to be transferred dial the new extension connection in the call L 3 Press RLS to end your D Tier ecce 52occe The tone stops and the Ipk and S indicators go on steadily you and the recaller are connected The 0 ICI is on The excl src indicator goes on during dialing The D indicator flashes slowly The RLS indicat
4. lt gt MORE SET KEYCLICK 1 7 SYMBOL lt gt EXIT 5 VOLUME 6 VOLUME lt gt MORE es eooo Qh ecee Introduction SETKEYCLICK 1 7 SYMBOL lt gt EXIT 7 CHANGE lt gt MORE Press 7 to turn the key clicking on and off A speaker symbol is displayed when key clicking is on When key clicking is on you hear a beep every time you press any key on the console Press 1 to hear a continuous key click beep while you set the pitch and volume Then use 3 and 4 to raise and lower the key click pitch Use 5 and 6 to raise and lower the key click volume Once you ve adjusted the pitch and volume press 2 to turn off the continuous key click beep Press to return the Options menu Setting call waiting options If you press 6 on the Options menu you see the display OPTIONS CW 1 2 lt gt EXIT 1 DISPLAY 2 BUZZ TONE Press 1 change the call waiting display Press 2 to change the call waiting tone Changing the call waiting display The call waiting display looks like this CW DISPLAY lt gt EXIT ON CHANGE Press to turn the call waiting prompt on and off Press to return to the previous display Changing the call waiting buzz tone The call waiting buzz tone display looks like this CW BUZZ TONE 1 5 SYMBOL lt gt EXIT 1 ON 2 OFF lt gt MORE Introduction The 1 5 on the first line of the display tells you there are five items in the menu Press to see th
5. Press to return to the Options menu Introduction The Options menu M2250 only 2 line display The Options menu when People s Republic of China Taiwan or Korean languages are selected When P R C Taiwan or Korean languages are selected the Options menu will be shown in 2 line mode only The options menu on the M2250 gives you the opportunity to set a number of display and console features to suit your preferences It offers these choices set display contrast set buzz tone setlanguage settime and date format set key clicking set calls waiting options While the Options menu is being used the console puts itself in Position Busy mode so that no calls interrupt you In Position Busy mode calls that would normally ring at your console are directed to other consoles If yours is the only console the system goes into Night Service Opening the Options menu To open the Options menu press SHIFT and zz You see the menu on the display screen which looks like this OPTIONS MENU 1 6 lt gt EXIT 1 CONTRAST 2 BUZZTONE lt gt MORE The 1 6 on the first line of the display tells you there are six items in the menu Press to see the additional menu items Pressing repeatedly will step you through all the menu items OPTIONS MENU 1 6 lt gt EXIT 3 LANGUAGE 4 DISPLAY lt gt MORE OPTIONS MENU 1 6 lt gt EXIT 5 KEYCLICK 6 CW lt gt MORE rs
6. cove dG voce Convenience features Do Not Disturb TERT 1 Press an idle Ipk key n The Ipk indicator goes on To test individual DND You hear a busy signal dial the extension The S indicator flashes previously placed in DND The dnd ind indicator mode To test group goes on DND dial one extension within a group previously placed in DND Press RLS SS The Ipk S and dnd ind indicators go off The RLS indicator goes on 7 coer GQooee Convenience features Night Service Night Service allows you to connect incoming trunks to selected Night Service extensions You can assign any number of trunks to the same Night Service extension Press an idle Ipk key Sy You hear dial tone The Ipk Press SHIFT Press dN indicator goes on HK Dial the desired trunk access code and member number followed by Press disp src to check If the display is clear no the display night service extension has been assigned to the trunk If the display shows an extension number it is the night service extension assigned to the trunk To set up a Night Service connection dial the Night Service extension number to which the trunk is to be routed followed by cove 1005 Convenience features Limi il To cancel an existing Night Service connection dial then Repeat steps 1 through 4 for each trunk to be put into or taken out of Night Service Press RLS
7. goes on when there is no MSG WAITING signal at the called extension flashes when there is a MSG WAITING signal at the called extension e000 5G occe Message Center Checking the status of a MSG WAITING signal When you have no active calls on your Ipk keys and your msg indic and msg canc indicators are both off you can check the status of an extension s MSG WAITING signal Mani 1 Press msg indic Dial the extension whose 2 MSG WAITING signal status you wish to check The msg indic indicator remains on if there is no MSG WAITING signal at the extension 3 Press RLS The state of the extension s MSG WAITING signal is unchanged S The msg indicator goes on It flashes if there is a MSG WAITING signal at the extension The msg indicator goes off The RLS indicator goes on you are free to process other calls seco 15755 Supervisory features Supervisory mode With supervisory console pressing Ot enables you to perform supervisory functions It also puts your console in position busy mode preventing calls from ringing at your console 1 To use supervisory No further calls will ring at mode press your console You can i X n now perform supervisory when your console is idle functions all Ipk indicators off 2 To cancel supervisory SS Calls will now ring at your mode press ES console when your console is in supervisory mode es2 15
8. ACTIVE when the console is busy on a call BUSY when the console is in Position Busy mode NIGHT when the console is in Night Service mode Introduction Reading the display on 4 line display If the source information is too long to fit on Line 2 an arrow appears in either the upper right or upper left corner of the display If the destination information is too long to fit on Line 3 an arrow appears in either the lower right or lower left corner of the display To see the rest of the information use the console control keys to scroll through it The console control keys are the four middle keys in the horizontal row right under the display How to read the display 1 Press for Line 2 Press for Line 3 2 Press to move towards the beginning of the number 3 Press r to move towards the end of the number Reading the display on 2 line display M2250 only If the source or destination information is too long to fit on the line an arrow appears on the right side of the display To see the rest of the information use the console control keys The console control keys are the four middle keys in the horizontal row right under the display 1 Press to select Line 1 Press to select Line 2 2 Press to move towards the beginning of the display 3 Press to move towards the end of the display sooo Doooo cove Geocee Introduction Alte
9. Note 2 For internal calls the dialed digits must result in a busy signal or ringing If insufficient digits or an invalid extension is dialed the attempt to store the number is rejected and any previously stored number is not changed Note 3 For external calls if no trunk is available all digits dialed are stored even though some digits may be entered after an overflow or busy signal cove 121 9 sooo 1220 Convenience features Redialing a stored number Stored Number Redial can be used when you hear either dial tone or special dial tone This means that SNR can be used during established calls to transfer or conference a call Aimi 1 Press an idle Ipk key n The Ipk indicator goes on Press snr to redial the SS The stored digits are TIRE stored number ES automatically dialed Dial further digits now if lim i Convenience features Displaying and changing the Night Service option number As part of enhanced Night Service you can display and change the Night Service option number The Night Service option number tells you which night number incoming calls will be directed to To display the current x You hear dial tone The Ipk Night Service option JN indicator goes on number press an idle Ipk key then SHIFT plus To change the current The dial tone stops The Night Service option old and new Night Service number dial a one digit option numbers option number 0 9 separated by
10. The Barge In lamp is in the flashing state indicating that the Attendant Monitor option is enabled One of the following happens Attendant Monitor is blocked when the trunk is disabled Attendant Monitor is blocked when the trunk is idle eooo 8Qoooo Convenience features Attendant Monitor is blocked when the trunk is not assigned Attendant Monitor is blocked when the trunk is alreadly being monitored by another attendant Attendant Monitor is active when the trunk is busy The attendant is able to listen to all parties on the trunk If the Attendant Monitor Customer Tone is denied TOD there is no indication given to the connected parties that the attendant is monitoring If the Attendant Monitor Customer Tone is allowed TOA a burst of tone is sent to the connected parties every 16 seconds coord oeee Convenience features Press the Rls key to end Attendant Monitor SN The Ris lamp is lit and the attendant is free to ES process calls Deactivation occurs due to any one of the following The RLS key on the Attendant Console is pressed The trunk disconnects Any party at the customer location performs some form of call modification or activates hold Any party at the customer location disconnects Any trunk involved in the monitored call disconnects coeeQG ovee eooo QQoeee Convenience features Setting up Do Not Disturb An extension in Do No
11. Upon answer ringing Stops you can talk to the called party The caller and called party are connected The RLS indicator goes on you are free to process other calls Centralized Attendant Service CAS Remote recall When you extend a call to an idle extension at a remote location and the called party does not answer within a set time you are automatically recalled by the caller You receive a recall from w The tone stops and the Ipk s i 1 a remote location Press S and S indicators go on E 1 the Ipk key beside the steadily you hear a beep flashing S indicator or before being connected to remote to answer the the caller The remote ICI call indicator is on Press RLS dest Ringing at the called f 2 extension stops e E d If the caller wishes to end NN The RLS indicator goes 3 a the call press RLS on you are free to process lo other calls If the caller wishes to SS The RLS indicator goes 3 b speak to another party on you are free to process s dial the new number other calls Ie then press RLS Note Recalls from remote locations travel over release link trunks RLTs Call source information consists of an RLT access code and member number E Os Kf Centralized Attendant Service CAS Extending a call to a busy remote extension You can route one call to a busy extension at a remote loc
12. Controlling DID routes Direct inward dialing permits incoming calls from outside lines that would normally be directed to the console to be routed to a preselected destination Incoming DID digit conversion translates the digits that are actually dialed into digits that correspond to internal extensions You can direct calls coming in on DID trunks either to a set of extensions that are programmed as night destinations or you can direct them to normal extensions Press an idle Ipk key The Ipk indicator goes on 1 imi 2 Press drc n The drc indicator goes on Press to see the status The drc indicator goes on 3 of all DID routes WN steadily to show that all E NN routes are in day mode i The dre indicator flashes to show that some or all routes are in night mode Dial the route access The dre indicator goes on code to see the status of steadily to show that the a specific DID route route is in day mode The drc indicator flashes to show that the route is in night mode cove 1065 Convenience features Press RLS to cancel the NN All indicators go off change ES Nothing is changed Press drc to switch SN All indicators go off The between day and night ES mode of the DID route is modes changed Note 1 When you turn on Night Service all DID routes automatically go into night mode You can however switch individual DID routes into d
13. Dial the requested extension SS If you wish to release before the called party answers press RLS 3a is If you wish to ensure that the called party is present wait for an answer before releasing 3b E Once you have ensured NN 4 that the called party is E 1 present press RLS to end your connection in the call The appropriate ICI indicator is on You hear ringing at the remote location The RLS indicator goes on you are free to process other calls Upon answer ringing Stops you can talk to the called party The caller and called party are connected The RLS indicator goes on you are free to process other calls sooo 1dQo eie Network Attendant Service NAS Remote recall When you extend a call to an idle extension at a remote location and the called party does not answer within a set time you are automatically recalled by the caller SN a remote location Press N C m the Ipk key beside the I3 flashing ICI indicator Press RLS dest Ringing at the called extension stops The appropriate ICI You receive a recall from indicator is on Ld imj If the caller wishes to end NN The RLS indicator goes a the call press RLS on you are free to process other calls b If the caller wishes to NN The RLS indicator go
14. ES The wake up indicator goes on The wake up indicator goes off the wake up request is canceled The RLS indicator goes on you are free to process other calls Automatic Wake Up Unanswered wake up calls If a guest does not respond to the first wake up call the system makes up to two more attempts at 5 minute intervals If the guest does not answer after the third call the system if set for this option notifies you of an unanswered wake up call A guest has not NS You hear a continuous responded to three buzz The A wake up wake up calls indicator flashes quickly The extension number of the room that has failed to respond is displayed To cancel the The buzz stops The A notification press A wake up indicator goes wake up off Press RLS NN The RLS indicator goes on you are free to process RS other calls Note When you are notified of an unanswered wake up call you may call the room again ee 129000 Automatic Wake Up Making a VIP wake up call At the requested time you will provide a personal wake up call to a guest with VIP status H ii b I l 1 A VIP wake up call comes in to your console N Press an idle Ipk key then press the AWU key 7 If the guest does not answer or the DN is busy press the RLS key A If the guest answers the VIP wake up call you deliver a personal wake up message
15. NS continues to flash slowly Whenthecalledparty The Ipk indicator goes on d 5 hangs up the D indicator n Steadily The D indicator is n goes off Press the Ipk off you may extend the Ig key beside the slowly call to another party flashing Ipk indicator to reenter the call ecco d5ooc Basic call processing Note 1 When you only wish to puta call on hold answer it press HOLD and then RLS Note 2 If you wish to activate the Secrecy feature which excludes the caller until connected to the called party press excl src before extending the call When the called party answers press HOLD to complete the connection ecc GG ecc Basic call processing Parking a call Call Park enables you to put a call on hold without occupying a Ipk key on your console You can for example hold a call on a Call Park extension while paging a called party You wish to park a call 1 perhaps becausethe caller requests you to page someone Press call park If you do not have this key dial the special prefix SPRE code plus If a Call Park extension is available it is assigned WN to the call and displayed NS automatically Make a note of the call and the Call Park extension Press RLS Page the SN called party and deliver the Call Park extension ES An unanswered parked call is returned to your console after a set time If no Call Park extension is availab
16. Tol other calls Note 1 If you dial an incorrect attendant code you hear a fast busy signal and the D indicator remains off Press RLS dest Note 2 Ifthe called console is busy you hear a busy signal and the D indicator continues to flash slowly Press RLS Your call is placed in the attendant queue Note 3 If the called console is in night service mode the transfer cannot be completed You hear a fast busy signal and the D indicator remains off Press RLS dest cece a Supervisory features Supervisory assistance Despite the fact that your console may be in supervisory mode another attendant can call you for assistance or transfer a call to you 1 You receive a call from NS You hear a tone The S an attendant while your indicator flashes The console is in supervisory inter pos C ICI indicator mode goes on the flashing S indicator and S indicators go on steadily you are connected to the call Press the Ipk key beside D Thetone stops and the Ipk Note lf an attendant tries to transfer a call to you while your console is in supervisory mode the call waiting indicator goes on To answer the call you must leave the Position Busy state eooo 162 02
17. cove Gd ecece Introduction Closing the Options menu To close the Options menu press The console remains in the Position Busy mode Choosing menu options To select one of the options listed on the display use the dial pad to enter the number that corresponds to the option Now let s look at the displays you see when you select each of the options Setting the display contrast If you press 1 on the Options menu you see this display SET CONTRAST 1 2 it EXIT 1 lt gt 2 lt gt There are 16 levels of contrast between the characters you see on the display and the background Press 1 to increase the contrast Press 2 to decrease the contrast Press to return to the Options menu Setting the buzz tone If you press 2 on the Options menu you see this display SET BUZZ TONE 1 6 il EXIT 1 ON 2 OFF lt gt MORE The 1 6 on the first line of the display tells you there are six items in the menu Press to see the additional menu items Pressing repeatedly will step you through all the menu items SETBUZZTONE 1 6 it EXIT 3 PITCH 4PITCH MORE SET BUZZ TONE 1 6 it EXIT 5 VOLUME 6 VOLUME lt gt MORE Introduction Press 1 to hear a continuous buzz while you set the pitch and volume Then use 3 and 4 to raise and lower the buzz pitch Use 5 and 6 to raise and lower the buzz volume Once you ve adjusted the pitch and volume press 2 to turn off the con
18. seco Qi ooo PIPER PPP Introduction Before you start Before you start there are a few terms and concepts you should be familiar with Abbreviations dest short for destination excl short for exclude ICI short for incoming call indicator Ipk short for loop pickup key SPRE abbreviation for Special Prefix src short for source Automatic dialing features There are three automatic dialing features available Auto Dial One number can be stored and then automatically dialed by pressing the Auto Dial key Speed Call Alist of numbers is stored by the Speed Call Controller Any of these numbers can be dialed automatically by pressing the Speed Call key or by entering the Speed Call SPRE code and then entering the code assigned to the desired number Stored Number Redial One number can be stored after it has been dialed either before or during the connection and then can be dialed again later automatically Codes There are a number of codes you will use in operating the console The System Administrator is responsible for providing you with a list of all the codes you need There are a few types of codes Authorization codes An authorization code permits you to temporarily override the access restrictions assigned to a caller s extension Route access codes A route access code directs a call over a certain route to reach a specific destination You may dial a code to represe
19. Integrated Services Digital Network seco 3ZQoooo Introduction Symbols The following symbols are used in this guide The musical note signifies that one of the responses of the console is audible it may be ringing or busy signal at the called end or the buzz tone heard through the console This symbol represents a flashing indicator This symbol represents an indicator that goes on steadily The hand making an okay sign means that this step may be the last one in the procedure and that you can stop here The miniature map of the console appears beside almost every step of each procedure The part of the symbol highlighted in black refers to the area of the keyboard in which you will find the key s necessary for the step described URET EEEE Basic call processing Answering a call Calls are queued in order of arrival The call types are shown by the appropriate Incoming Call Indicators ICIs NS You hear a tone The S indicator flashes The appropriate ICI goes on Press the lpk key beside The tone stops and the Ipk 2 the flashing S indicator n and S indicators go on steadily you are connected tothecaller ICIsforany other calls in the queue go off 1 You receive a call Note To give priority to a certain type of call answer by pressing the ICI key rather than the Ipk key You are connected to the call regardless of its place in the queue eooed cecee Basic call proc
20. Press SHIFT again to return to regular mode Note The SHIFT key and console control keys used together enable you to access the Options menu to raise and lower the volume of the buzz tone and to open the Diagnostics menu The Diagnostics menu is used by the system installer or repair technician Once in shift mode pressing mmm opens the Options menu turns the buzz tone volume down turns the buzz tone volume up and e selects the Diagnostic menu Hold Enables you to hold a call at your console HOLD seco oeoo cove LEE Introduction Vertical keystrip 5 programmable feature keys LUE The rightmost keystrip contains ten feature keys These keys are programmed to suit the needs of your organization Read the descriptions below for the keys you see on your console Auto Dial Enables you to program a phone number that will be dialed automatically auto D by the system when auto D is pressed Automatic Wake Up Barge In Enables you to set up and cancel automatic wake up calls Enables you to verify the status idle or busy of any trunk or special barge in service access line Break in Enables you to enter an existing connection to offer a call or relay an bki important message international use only Busy Verify Enables you to verify the status idle or busy of any extension busy ver Introduction Calling Party Number
21. The Trunk Group Busy keys enable you to deny users access to trunk groups from 0 to 9 0 to 7 on the M1250 and have calls to those trunk groups sent to your console instead The trunk group indicators show the status of each group of trunks steadily lit You have busied out all trunks in the group by putting the console into shift mode and then pressing the Trunk Group Busy key With the console in SHIFT mode press the Trunk Group Busy key again to turn the indicator off and permit access to the trunk group flashing All trunks in the group are busy Note Your console may be set up so that the two leftmost rows of keys with indicators act as incoming call indicator ICI keys in regular mode and as Trunk Group Busy keys in shift mode In this case the right pointing half diamond indicators correspond to the ICIs while the left pointing half diamond indicators correspond to the trunk groups Introduction Vertical keystrip 2 Incoming Call Identification keys The next row contains ten Incoming Call Indicator ICI keys and indicators These identify the type of call coming to your console such as internal external WATS tie trunk and so on All incoming calls are automatically queued in the order of their arrival and the appropriate ICI indicators go on For instance when a WATS call comes in the WATS ICI indicator goes on The first call arriving at an idle console is shown by the appropriate ICI indicator All subseq
22. allowing Public Network Central Office CO Direct Inward Dial DID Foreign Exchange FEX and Wide Area Telephone service WAT trunks to be assigned to specific Directory Numbers DN during Night Service Enhanced Night Service Allows you to address different night answering requirements Different patterns may be established by the administrator attendant to satisfy required night holiday or weekend Night Service answering needs The assignment may be modified by the attendant or via service change at any time when Night Service is not active To determine the Night Service Setting Select an idle loop key The loop key indicator n lights steadily Press Night key The indicator flashes You WN hear dial tone and the current Night Service NS Option number is displayed Press the RLS key The loop and Night indicators light steadily and the display is cleared seco 10357 Convenience features To select a new Night Service Dial a one digit 0 9 lim v TEST 2 Press the RLS key To activate Enhanced Night Service Press the Night key or the Position busy key if you are the last active attendant soos doves The old Night Service Option number X is shifted and new Option number Y is displayed X and Y are separated by a hyphen e g Y X The Night and Position Busy indicators go out The new Night Service Option is stored The display is cleared The Night or Pos
23. an RLT access code and member number Note 2 You can also receive direct calls from extension users and attendants at the remote location The procedure is the same as for indirect calls outlined above except that direct calls cannot be placed on silent hold If you dial the silent hold code you hear a fast busy signal seco 121 oii cove 13200 Centralized Attendant Service CAS Extending a call to an idle remote extension After answering a call to a remote console you can extend it to the desired extension at the remote location H il LUN mil 1 3a 3b The caller requests an extension at the remote location Press C H Dial the requested extension If you wish to release before the called party answers press RLS You are recalled if the called party does not answer within a set time after you release from the call If you wish to ensure that the called party is present wait for an answer before releasing Once you have ensured that the called party is present press RLS to end your connection in the call N NS You hear dial tone from the remote location the caller hears nothing The remote ICI Ipk and S indicators are on You hear ringing at the remote location The RLS indicator goes on you are free to process other calls
24. be used to verify the status of release link trunks RLTs used with Centralized Attendant Service CAS cove 2 ooo Convenience features Attendant break In Busy indication and Prevention If an attendant during a break in operation dials a busy extenstion the Attendalt Console display provides one of the following customedefined indications three dashes appended to the end of a digit display if the busy staiton is involved in an external call or amode digit appended to the end of a digit display The operator can press the break In key either before or after dialing the destination DN Break In operates slightly differently in these two situations as described bellow DIDI PERPE ooo e G4 PPP Convenience features Busy Verify With Busy Verify you can verify that an extension is in working order or check the status busy or idle of an extension i ail 1 Press an idle Ipk key n The Ipk indicator goes on ict o n nii Dial the extension you The busy ver indicator goes on You hear a fast busy signal if the extension is disabled or not assigned You are able to speak to all parties and the S and D indicators go on steadily if the extension is busy Parties hear a warning tone every 6 seconds The S and busy ver indicators flash slowly if the extension is idle The extension is not rung Convenience features To ring the extension ws E Press RLS to end your S
25. buzz for pitch and volume setting purposes Then use 3 and 4 to raise and lower the pitch of the buzz Use 5 and 6 to raise and lower the volume of the buzz When you have found the pitch and volume you like best press 2 to silence the buzzing Press to return to the Options menu Setting the language If you press 3 on the Options menu you see this screen SET LANGUAGE 1 1 ENGLISH 2 FRANCAIS 3 ESPANOL 4 DEUTSCH 5 ITALIANO 6 NORSK lt next gt lt exit gt The number in the upper right corner of the screen shows that this option takes up more than one screen Press to see the second screen SET LANGUAGE 2 1 GAEILGE 2 TURKCE 3 KATAKANA 4 P R C 5 TAIWAN 6 KOREAN enext exit DP PPP sooo DD ecce Introduction Press again to see the third screen SET LANGUAGE 37 1 POLSKI 2 CESKI 3 MAGYAR enext exit Move back and forth between these 3 screens using and select a language by pressing the corresponding number key on the dial pad All display messages are then shown in the language of your choice To select one of the languages listed on the menu use the dial pad to enter the number that corresponds to the option Since there are several languages represented by the same number you must be at the appropriate menu level when you enter the language number Press to return to the Options menu Setting the Display Options Setting the time and da
26. call Note 2 Splitting allows you to talk selectively and privately to caller and called party while you are extending a call or while you are actually connected to a call cove 1Geece Convenience features Storing a Speed Call number If your console is designated a Speed Call controller you can store a number for Speed Call and use the Speed Call codes Also use this number storing procedure to change a number stored against a Speed Call code 1 Go When all Ipk indicators are off press S call R Dial the one two or three digit code to be associated with the phone number To see if a number is already associated with the dialed code press disp src Dial the number to be stored Press after every trunk access code to ensure a pause for dial tone Press S call again K The S call indicator flashes The current speed call list entry if any is displayed The S call indicator goes off the access code and phone number you dialed are stored together for speed calling sooo 117 oco e 118009 Convenience features Note 1 To cancel a number stored against a code press S call enter the code and press Note 2 A one digit access code 0 through 9 allows a Speed Call list of up to 10 numbers Note 3 A two digit access code 00 through 99 allows a Speed Call list of up to 100 numbers Note 4 A three digit access code 000 through 999 allows a Speed Call list of up to 1
27. call pty no Call Park call park Charge charge d x 9g o iw e 2 o lt e o 2 o m f o 5 gt s S 5 e C disp c w Display Destination disp dest Display Source disp src Do Not Disturb Group dnd group Enables you to record the calling party number on an incoming collect call or to assign a special billing code to an incoming collect call Enables you to place a call on hold without occupying a loop key on your console Enables you to enter a charge account number for a call going out through your console Enables you to direct calls coming in on DID trunks either to a set of extensions considered to be night destinations or to normal extensions Enables you to display the number of calls waiting to be answered at the console Enables you to display the phone number of a called party Enables you to display stored numbers associated with Auto Dial Speed Call and Night Service Enables you to place a predefined group of extensions in Do Not Disturb mode eeso rp cove Greece Introduction Do Not Disturb Individual dnd ind Malicious Call Trace call trace o O 4 D o e D 3 o 2 Em o 5 msg canc Message Indication msg indic Meter meter Paging Routing Control R control Enables you to place an individual extension or a predefined group of extensions in Do Not Disturb mode Enables you to
28. guide for reference to brush up on a procedure that you use only once in a while or to learn new ones when the changing needs of your organization result in newly installed features There s also a handy quick reference card to help you provide fast and efficient service Note Not all features described in this user guide are available in your area Contact your system administrator for details concerning features available to you M1250 or M2250 attendant console The display screen is at the top of the console You can tell which model console you have by looking at the display screen The M2250 attendant console reads Meridian 1 on the first line of the display screen along with the date and time The M1250 attendant console has only the date and time on the first line of the display The M1250 and M2250 consoles are virtually the same in operation Differences between the two consoles are noted where applicable Directly below the display screen is a horizontal row of eight keys the dial pad and a volume control To the left and right of these you ll see five columns of keys with indicators We ll go through these in this order to give you some important background information This document is based on X11 release 21 software cocco docvo eoceDovee Introduction The display The display is at the top of the console It has hinges so you can tilt it to the angle you like You can choose from a number of options to
29. have information on the display screen presented in the manner you like best See Options menu The display screen has four lines Line 1 displays the date and time You can choose the format of their presentation using the Options menu Line 2 gives information about the source of a call The source information may include the number of the extension from which the call is placed the name of the person who is calling and the trunk line number for a call from outside the system You may also see a code for the reason you received the call these abbreviations may vary CFWD for a call that has been automatically routed to you from an extension that has been programmed to forward all calls to you Call Forward All Calls CFNA for a call that has been automatically routed to you from an extension that has been programmed to forward calls to you when there is no answer Call Forward No Answer HUNT for a call that has been automatically routed to you from an extension that has been programmed to forward calls to you when it is busy Call Forward Busy or that has been routed to you through a hunt chain Hunting Line 3 gives information about the destination of a call The destination information can include the number dialed the name of the person whose extension you dialed and the trunk and other access codes Line 4 gives information about the console itself It tells you when there are calls waiting in the queue w
30. indicator goes on you are free to process other calls Note lf you dial the requested number at the remote location and hear only a busy signal with no beep then a call is already camped onto that extension If the caller wishes to wait put the call on hold Otherwise release the call seco 145 ei 0000 14657 Network Attendant Service NAS Transferring a call to another remote extension A called party at a remote location can transfer a call back to you which you can then extend to another extension C im imj Ss l n ii C 2 1 3a 3b You receive a call from a remote location Press the Ipk key beside the flashing ICI indicator to answer the call S The called party asks to have the caller transferred back to you Press RLS dest to release the called party from the call If the caller wishes to end SS the call press RLS ES If the caller wishes to SS speak to another party dial the new number then press RLS The appropriate ICI indicator is on You are connected to the caller The RLS indicator goes on you are free to process other calls The RLS indicator goes on you are free to process other calls Networking ESN ISDN features Extending a call Off Hook Queuing When an extension user requests an ESN location for which
31. pickup keys lpk labeled Ipk 0 through Ipk 5 A source S and destination D indicator appears beside each Ipk key Release Enables you to release a call from the console freeing the console to take RLS other calls eooo Qeociev sooo 1d ooo Introduction Vertical keystrip 4 fixed feature keys This is what you will find in the second row of keys from the right Exclude Source Enables you to speak to the called party without the caller hearing excl src Exclude Destination Release Source Enables you to speak to the caller without the called party hearing Enables you to release the caller from a call RLS src Release Destination RLS dest Enables you to release a called party unanswered ringing or a busy signal an extension requesting a transfer the equipment if you misdial Introduction Conference 6 BLF In normal mode it enables you to establish a conference call of up to six conf 6 BLF parties including yourself A maximum of two trunks can be in the conference at any one time In shift mode when the console is idle this key allows you to input information from the dial pad to the Busy Lamp Field Console Graphics Module This can also apply to 3 party conference Shift Enables you to access trunk group keys either to busy them or to free SHIFT them From regular mode press SHIFT to change to shift mode When in shift mode the SHIFT key indicator is on
32. set time usually 30 seconds is returned to you The recall ICI can also indicate a call from an extension user who has activated the Attendant Recall feature sooo feces sooo 12v Introduction Remote remote Fully Restricted rest 0 The call is from a remote location and has been routed over a release link trunk This indicator appears only on consoles equipped with Centralized Attendant Service CAS features The call is from a fully restricted extension A person using a fully restricted extension can place calls to and receive calls from other extensions and the attendant A fully restricted extension is denied access to all incoming and outgoing trunk lines Incoming calls for a fully restricted extension come to the attendant who then extends them Unrestricted or Semi restricted o tie Wide Area Telephone Service wats The call is from an unrestricted or semi restricted extension An unrestricted extension user can place and receive all types of calls A semi restricted extension user can place calls to other extensions and can place calls to the public network with the assistance of the attendant The call is on a Tie trunk The call is on a Wide Area Telephone Service WATS trunk Introduction Vertical keystrip 3 loop pickup and release keys The third row from the left holds these keys with indicators Loop Pickup Enables you to answer or place a call There are six loop
33. speed call access code press disp src after dialing the code seco 119000 Convenience features Storing a Stored Number Redial number ahead of time With Stored Number Redial SNR you can store one number of up to 31 digits for later use Press snr n The snr indicator flashes Dial the number to be stored Press snr again SS The snr indicator goes ES off the previously stored number is erased Note 1 If more than 31 digits are entered you hear a tone Note 2 If snr is pressed and no digits or more than 31 digits are dialed the SNR memory is not changed the previously stored number remains unchanged Note 3 l snr is not pressed a second time or the SNR sequence is interrupted by the pressing of another key the new entry is ignored the previously stored number remains unchanged cove QQ cove Convenience features Storing a Stored Number Redial number during a call You can use Stored Number Redial while trying to establish a call when the other end is ringing or busy or during an established call when you are talking to someone at the other end If on an established call go directly to step 3 See notes below tar 1 Press an idle Ipk key n The Ipk indicator goes on Dial the required im E Mal 3 Press snr L You are on a call Note 1 When a call is active on the source and destination side the destination number is stored If only the source is active no number is stored
34. to the guest You hear a buzz and the AWU indicator fast flashes The Display shows VIP You hear ringing as the VIP s room DN is dialled automatically The S indicator goes on and the AWU key goes off The system will retry the VIP wake up call in five minutes You may release the call when you have finished the personal wake up message Note After a maximum of three attempts if the guest still does not answer the VIP wake up call a message prints on the background terminal stating that the wake up was tried but unsuccessful soos 120 si Centralized Attendant Service CAS Answering a call to a remote console With Centralized Attendant Service CAS attendant services for multiple locations can be provided from a single location As a CAS attendant you can handle calls that would normally be handled by the attendants at a remote location You receive a call NS Thetone stops and the Ipk intended for a remote and S indicators go on console Press the Ipk steadily you hear two key beside the flashing S beeps before you are indicator or remote ICI connected to the caller to answer the call The remote ICI indicator is on request If no further on you are free to process action is needed press other calls RLS to end the call Respond to the caller s B The RLS indicator goes Note 1 Calls from remote locations travel over release link trunks RLTs Call source information consists of
35. type of extension The recall ICI goes on 1 You receive a recall The tone stops and the Ipk f Press the Ipk key beside n andDindicators goon c the quickly flashing D steadily you the party tall indicator originating the call and the original caller are connected The recall ICI and S indicators go on Press RLS dest if the The D indicator goes off 2 recaller has not already the recaller is Wich released disconnected 3 If the caller wishes to be The excl src indicator transferred dial the new WN goes on during dialing extension The D indicator flashes lll E slowly Press RLS to end your SS The RLS indicator goes 4 connection in the call ES on you are free to process II rail other calls Note 1 This recall procedure describes a call that was originally extended through your console S and D indicators both active Note 2 If you wish to activate the Secrecy feature which excludes the caller until connected to the called party press excl src before extending the call ecce HQ ccc Basic call processing Recall from an extension using Transfer An extension user while talking to someone on the phone may recall you by pressing Transfer and dialing your number The recall ICI goes on You receive a recall The tone stops and the Ipk 1 Press the Ipk key beside and S indicators goon E
36. 000 numbers Note 5 The phone numbers assigned to Speed Call access codes can be 4 8 12 16 20 28 or 31 digits long including any asterisks inserted for dial tone pauses Note 6 The numbers you assign a Speed Call access code to can include SPRE code 6 authorization code SPRE code 6 authorization code SPRE code 6 authorization code trunk access code phone number For example you can store 1 6 9999999 9 9402209 Note 7 l you enter more than the number of digits allowed in your list you hear a fast busy signal Press S call to turn the S call indicator off No digits are stored Begin again Convenience features Calling a Speed Call number If your console is designated a Speed Call user you can place a call by dialing a one two or three digit access code 1 Press an idle Ipk key The Ipk indicator goes on Press S call If you do The S call indicator goes not have this key dial the on cl SPRE code plus 73 the C all speed call access code Dial the one two or The S call indicator goes three digit access code off the system associated with the automatically dials the full desired number number og tet Note 1 After dialing the Speed Call code you can add extra digits to the number represented by the code Note 2 If you wish to display the number stored against a
37. 8555 Supervisory features Monitoring other attendants As supervisor you can monitor selected attendant calls without being detected by either the attendant or the caller Once in position busy The Ipk indicator goes on 1 mode press an idle Ipk gt pm EX flashes 2 Press obs B ver The obs B ver indicator I il l J Dial the access code You hear conversation 3 then the attendant but you cannot be heard if number the called attendant is talking to a caller The S and D indicators go on You hear nothing if the called console is idle The S and D indicators go on You hear nothing if the called console is in position busy mode The S and D indicators go on and the obs B ver indicator flashes Press RLS to end the NN The RLS indicator goes 4 procedure ES on you are free to ena perform other supervisory 7 si s 1590000 Supervisory features Calling an attendant As supervisor you can call an attendant in your group unless their console is in position busy mode Once in position busy The Ipk indicator goes on 1 mode press an idle Ipk n key 2 Dial the attendant access code ll Dial the appropriate NN You hear ringing The S 3 attendant codes NS indicator flashes slowly The called atten
38. Meridian 1 M1250 M2250 Attendant Consoles User Guide Copyright Information This Nortel documentation is protected by copyright It may not be copied in any form or medium except pursuant to the Nortel License to Copy Documentation License If a License has been purchased it will be enclosed with this copy of Nortel documentation 1998 Northern Telecom All rights reserved Information is subject to change without notice Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules and the radio interference regulations of Industry Canada These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense SL 1 and Meridian 1 are trademarks of Northern Telecom Contents Introduction 1 Your Meridian 1 attendant console 1 Dial pad 7 The Options menu M2250 4 li
39. N connection in the call ES If the called party answers the S and busy ver indicators go on steadily The RLS indicator goes on you are free to process calls coco 8oooo URET EERE Convenience features Attendant Monitor The Attendant Monitor feature provides modifications to the Busy Verify and Barge In features Monitoring a DN bL Ld ucl 1 Press an idle Loop key Press the Busy Verify key Press the Busy Verify key again to enable WN Attendant Monitor N Dial the extension to be monitored 7 The Loop indicator is lit The Busy Verify lamp is lit The Busy Verify lamp is in the flashing state indicating that the Attendant Monitor option is enabled One of the following happens Attendant Monitor is blocked when the extension is busy or maintenance disabled Attendant Monitor is blocked when the extension is vacant Convenience features Attendant Monitor is blocked when the extension is in some transient state e g Conference or Transfer Attendant Monitor is blocked when the extension is idle receiving busy tone or receiving overflow tone Attendant Monitor is blocked when the extension is involved with another attendant Attendant Monitor is blocked when the extension has activated the Hold key Attendant Monitor is block
40. Ringing at the called extension stops The D indicator goes off The RLS indicator goes on you are free to process other calls The excl src indicator goes on during dialing The D indicator flashes slowly The RLS indicator goes on you are free to process other calls Basic call processing Timed recall from an unanswered parked call A parked call if unanswered is returned to you after a set time Nc ol CL l I d MI Mi 1 2a 2b You receive a timed recall from an unanswered parked call Press the Ipk key beside the flashing S and slowly flashing D indicators Ifthe caller wishes to remain parked press RLS The call is parked on the original call park number If the caller wishes to end the call press RLS dest then RLS N N Thetone stops and the Ipk andSindicators goon steadily you are connected to the caller The recall ICI and call park indicators are on The RLS indicator goes on you are free to process other calls The call is unparked The S indicator goes off and the RLS indicator goes on you are free to process other calls ocee GG eooce Basic call processing Recall from an extension using LINK or ATT RECALL An extension user while talking to someone on the phone may recall you by pressing ATT RECALL or by pressing LINK once and dialing your number depending on the
41. a hyphen are displayed The dial tone stops The old and new Night Service option numbers separated by a hyphen are displayed Press RLS L The Ipk indicator goes off seco 1239s ci sooo 124 ooi Convenience features Enhanced Secrecy The Enhanced Secrecy feature ensures that either the caller or the called party is always excluded from the call when you are talking to the other party Tm 1 SS im Dial the requested extension When the called party answers the D indicator goes on steadily The caller cannot hear conversation between you and the called party Press the Ipk key beside the slowly flashing S indicator to establish a three way connection Press RLS or an idle Ipk key to release the call from the console You cannot reenter the call S NS S The excl src indicator goes on during dialing You hear ringing The LCD indicator flashes slowly You the caller and the called party hear a warning tone The caller and the called party remain connected The RLS indicator goes on All other indicators go off Convenience features Press HOLD then RLS to exclude yourself from the call but keep it on hold at the console You To reenter the call press the Ipk key beside the slowly flashing S indicator can reenter the call later T E The caller and the called party remain con
42. a trunk is not immediately available you can wait off hook until a trunk becomes available or release the connection and allow the caller to wait for the trunk 1 A caller requests an NS The excl src indicator extension at a distant goes on during dialing ESN location Dial the You hear a beep if a route requested number is not immediately available Inform the caller that there will be a brief wait Press RLS to end your NN The RLS indicator goes connection in the call on you are free to process other calls sooo 47 oon 0000148 5i Networking ESN ISDN features Expensive Route Warning Tone When an extension user requests an ESN location you may be signaled that only an expensive route is available The caller can accept the expensive route direct distance dialing or try again later l i 1 2a 2b Nia i ii A caller requests an extension at a distant ESN location Dial the requested number To accept the expensive route company policy permitting stay on the line To reject the expensive route press RLS Press RLS to end your connection in the call lt NS The excl src indicator goes on You hear three beeps if the only available route is the most expensive one The call is completed The excl src indicator goes off you and the caller are reconnected The RLS indicator goes on you are fre
43. an choose the format of their presentation in the Options menu The second line of the display gives information about the console itself The S appears when the console is in shift mode The next field on the display indicates the alarm status of the system The following alarms are presented on the display MJ means that the system has detected a major malfunction which does not permit normal call processing If this happens notify repair service at once MN means that the system has detected a minor malfunction which does not affect normal call processing If this message remains on for longer than 30 minutes notify repair service The STATUS field indicates the current status of the console IDLE is displayed when the console is in idle mode BUSY is displayed when the console is in Position Busy mode NIGHT is displayed when the console is in Night Service mode EMERGENCY is displayed when the emergency transfer switch has been turned on The next field shows whether the console is set for Centralized Attendant Service This is set using the horizontal row of keys below the display The CW indicates whether you have any calls waiting IPIE ee EET CERT Introduction When you have a call in progress When you have a call in progress the display looks something like this DN CPND CWe lt gt DN CPND STATUS lt gt The first line gives information about the source of the call The sou
44. answered the Call Forward Hunt Override FFC will no longer be displayed If the dialed telephone is busy and Hunt is active the calling party will terminate on the wanted telephone and will receive a busy signal If the dialed telephone is idle but does not answer within the defined number of ringing cycles for Call Forward No Answer the call is not forwarded that is it continues to ring If the dialed telephone is busy the attendant can activate Camp On if Camp On is applicable In addition Ring again can be placed against a telephone for which Call Forward Hunt Override was used an a busy telephone was encountered e000 5oooc Basic call processing ecco 76 occeo Recovery on Misoperation of Attendant Console The Recovery on Misoperation of Attendant Console feature provides a safeguard on the Meridian 1 to prevent calls from being inadvertently disconnected The following lists the console functions in the event of accidental misoperation Pressing the Release Key or Loop Key is ignored when Extending a call to a vacant number Extending to a partially dialed number Extending a Network blocked call Extending a call to a restricted station or trunk Extending to a station in the Do Not Disturb DND mode Extending to a station in the Make Set Busy MSB mode Extending to a maintenance busy station Extending to a station in a line lockout state Illegal call extension due to trunk barring Exte
45. ashing S indicator identity of the metered caller and call charge information are displayed see note below Press RLS to end your SN The RLS indicator goes connection in the call ES on you are free to process other calls Note 1 Call charge information is displayed in the format XXXX YYYYY where XXXX is the extension to be charged or the trunk access code in the case of a tie line call and YYYYY is either the accumulated pulse count for the call or the total call charge Note 2 You may receive more than one recall if the caller transfers the call internally Each recall shows the call charge for each portion of the call between transfers Network Attendant Service NAS Network Attendant Services NAS allows attendant console positions to be dispersed in multiple locations within the network NAS provides attendant console functions throughout the network just as if the attendant was local Feature operation across the network is the same as for local calls These features are supported on NAS calls so refer to the operations described in this guide Attendant Routing Break In Off Hook Queueing Night Service Call extension Timed Reminder Recalls Incoming Call Indication Camp On Call Waiting Pressing the NAS key on your console makes you available for calls from all locations in the network sooo 41 oci sooo 14200 ii Network Attendant Service NAS Answ
46. ation if camp on is allowed at the busy end If the called extension does not become idle within a set time you are automatically recalled by the camped caller 1 3a 3b The caller requests an extension at the remote location Press C H Dial the requested extension If the caller does not wish to wait press RLS dest then RLS to end the call If the caller wishes to be camped onto the busy extension press RLS If recall occurs either re extend the call step 3b or end it step 3a Z dN E lt ES Z A You hear dial tone from the remote location the caller hears nothing The remote ICI Ipk and S indicators are on If the called extension is busy you hear a busy signal followed by a beep you are reconnected to the caller The RLS indicator goes on you are free to process other calls The RLS indicator goes on you are free to process other calls Note lf you dial the requested number at the remote location and hear only a busy signal with no beep then a call is already camped onto that extension If the caller wishes to wait put the call on silent hold see next procedure Otherwise release the call Centralized Attendant Service CAS Putting a call on silent hold When one call is already camped onto a busy extension and a third caller wishes
47. ay mode Note 2 If you want to change all DID routes into night mode and only some of the routes are in day mode you have to first change all of the routes into day mode Note 3 If the DID route has been changed at a telephone by the system administrator you cannot change it at your console seco 107i s Bocce Convenience features Paging You can page someone over your organization s paging equipment through your console if the two are connected i il 1 Press an idle Ipk key n The Ipk indicator goes on Press page and hold it The page indicator goes 2 down while you make n on your announcement If you do not have this key dial the SPRE code plus lhe page access code 3 Press RLS to end the NN The Ipk indicator goes off procedure The RLS indicator goes RS on you are free to process other calls Convenience features Radio Paging Automatic post selection usi 1 Lift the handset n Enter the DN of the party to be paged Press the RPAG key for NS Dialtone is heard Set receives ringback or busy tone if DN is valid Set receives CTVN treatment if DN is invalid Set receives ringback tone call progress tones or silence as configured if paging was successful If the paging call recalls the attendant can extend the call again Set receives CTVN treatment if FFC or DN is invalid Set receives congestion tone if no paging trunks are available Set receiv
48. bles you to scroll through screens on the Busy Lamp Field Console Graphics Module Signal Destination Mode In normal mode it enables you to recall the called party Used with the SHIFT key when the console is idle it enables you to return to the Main menu of the Busy Lamp Field Console Graphics Module Dial pad Under the horizontal keystrip and the display screen is the 12 key pushbutton dial pad All extension and trunk line calls are made using the dial pad The asterisk and the octothorpe are also used in some console operations for example when storing a number for speed calling or placing a group of extensions in Do Not Disturb mode cove lecce coveGooee Introduction Volume control Under the dial pad is a volume control which enables you to adjust the volume of peoples voices Keys with indicators The next section provides an explanation of the keys with indicators you find on your console Remember your Meridian 1 system may not have all of the features described in this guide and therefore may not have all of the operating keys and indicators listed here Indicators come on flash at different speeds and go off at various points during a procedure to indicate something important The meaning of the activity of an indicator depends on the situation Vertical keystrip 1 Trunk Group Busy keys At the far left you will find a row of ten Trunk Group Busy keys and indicators
49. busy or fast busy tone and the BKI indicator flashes Press the RLS dest key You can attempt a post dial break in in a few minutes or another pre dial break in immediately If break in is denied completely youheara fast busy signal Press RLS dest ecce 65222 Basic call processing ecce GG ecce 5b 5c Break in busy verify You can check whether an extension is busy or idle before you attempt to break in im Mimi 2 Press RLS to end the three way connection NN and remain connected to the caller Press RLS to end B The RLS indicator goes your connection in on you are free to the call process other calls The incoming call is camped on if the called party is still busy or extended if the called party s extension is idle requests that you relay a message or extend the call to someone already on a call Press an idle lpk key Press BKI n The BKI indicator goes on Someone calls you and n The Ipk indicator goes on Basic call processing iim Dial the extension you wish to check You are in a three way connection with the parties in the established call Press RLS to end your connection in the call NS S If the DN is idle you hear ringing the Ipk indicator flashes slowly and the bki indicator goes off Press BKI to break in Ifthe DNis disabled or unassigned you hear a
50. call has been automatically routed to you from an extension that has C fwd N A been programmed to forward calls to you when there is no answer Call Forward Busy The call has been automatically routed to you from an extension that has C fwd busy been programmed to forward calls to you when it is busy Foreign Exchange The call is on a Foreign Exchange FX trunk fx Interpositional Call The call is from another attendant at your location inter pos C Intercept The call is from arestricted or semi restricted extension attempting to make a call that is not allowed acaller encountering equipment or dialing irregularities a caller who has dialed an extension which is in Do Not Disturb mode acaller who has dialed the access code for a trunk group which is busy intcpt Introduction Listed Directory Number The call is to a number for your organization as found in the public telephone directory Up to four listed directory numbers can be assigned to your console If you are answering calls for more than one organization this key shows which organization is being called X11 Release 20 and later allows up to six LDNs Previous releases allow up to four Message Center Acaller wants to leave or retrieve a message This indicator appears only on consoles equipped with Message Center features Recall A call that you have put through to an extension that is busy or does not answer within a
51. console Press 1 to hear a non stop tone for pitch and volume setting purposes Then use 3 and 4 to raise and lower the pitch of the tone Use 5 and 6 to raise and lower the volume of the tone When you have found the pitch and volume you like best press 2 to silence the tone or press to silence the tone and return to the Options menu Setting call waiting options If you press 6 on the Options menu you see this screen OPTIONS CW 1 DISPLAY 2 BUZZ TONE lt exit gt Press 1 to set the calls waiting format The calls waiting screen looks like this CW DISPLAY ON echange gt lt exit gt Press to turn the calls waiting display on and off When the calls waiting display is on you see the number of calls waiting on the display Introduction Press 2 to set the volume of the calls waiting tone The pitch of the calls waiting tone is the same as the pitch of the buzz tone you already set The calls waiting tone screen looks like this CW BUZZ TONE ON 1 ON 2 OFF 3 VOLUME 4 VOLUME echange exit Press 1 to hear a non stop buzz for volume setting purposes Then use 3 and 4 to raise and lower the volume of the buzz When you have found the volume you like best press 2 to silence the buzzing Press to return to the previous screen Press to return to the Options menu The Options menu M1250 4 line display The Options menu on the M1250 gives you the opportunity to set a numbe
52. dant NN Ringing stops The S answers Press RLS indicator goes on steadily when you wish to end the The RLS indicator goes call on youare freeto process other calls ill IG Note 1 If you dial an incorrect attendant code you hear a fast busy signal and the S indicator remains off Press RLS src Note 2 If the called console is busy you hear a busy signal and the S indicator continues to flash slowly Press RLS Note 3 lf the called console is in night service mode your call cannot be completed You hear a fast busy signal and the S indicator remains off Press RLS dest coco 160 5 Supervisory features Transferring a call to an attendant As supervisor you can transfer a call to an attendant in your group even if their console is in position busy mode The person to whom you The excl src indicator 1 are speaking wishes to goes on the caller is speak to another automatically placed on N attendant Dial the hold The D indicator attendant access code flashes slowly The Ipk then dial the appropriate and S indicators are on attendant code When the called The excl src indicator f 2 attendant answers press n goes off and the D Looi the Ipk key indicator goes on steadily HN you the caller and the called attendant are connected Press RLS to end your w The RLS indicator goes 3 connection in the call N on you are free to process
53. dicator goes on steadily upon answer The Ipk and S indicators go off upon release The RLS indicator goes on Note To override DND for an extension within a group that has been placed in Do Not Disturb press an idle Ipk key press the appropriate dnd group key then dial the extension as usual coer Gece Convenience features Testing Do Not Disturb When the dnd ind indicator goes on steadily Do Not Disturb is functioning properly Use this procedure to determine whether DND is working properly for an extension or group of extensions TET 1 Press an idle Ipk key n The Ipk indicator goes on To test individual DND You hear a busy signal 2 dial the extension The S indicator flashes previously placed in DND The dnd ind indicator mode To test group goes on DND dial one extension within a group previously placed in DND Press RLS SS The Ipk S and dnd ind indicators go off The RLS indicator goes on A dnd group indicator stays on steadily while the extensions within the group are in Do Not Disturb mode 7 seco OT onn Convenience features Tracing a malicious call Malicious Call Trace lets you trace nuisance calls being presented to your console Press call trace key while the call is in n progress Note A call trace report is printed on the maintenance terminal at your company The report identifies the source or destination or both The Ipk indicator is on The S or D indicator is on
54. e additional menu items Pressing repeatedly will step you through all the menu items CW BUZZTONE 1 5 SYMBOL lt gt EXIT 3 VOLUME 4 VOLUME lt gt MORE CW BUZZ TONE 1 5 SYMBOL lt gt EXIT 5 CHANGE lt gt MORE Press 5 to turn the call waiting buzz tone on and off A speaker symbol is displayed when the call waiting buzz tone is on When the call waiting buzz tone is on you hear a buzz tone when you have a call waiting Press 1 to hear a continuous buzz tone while you set the volume Then use 3 and 4 to raise and lower the buzz tone volume Once you ve adjusted the volume press 2 to turn off the continuous call waiting buzz tone Press to return to the previous display Using features You can still use all the features described in the M1250 and M2250 Attendant Console User Guide All of the features work exactly the same except the following Store an auto dial number Store a speed call number Store a Stored Number Redial number ahead of time Before using these features you need to manually change from the idle display to the active call display When you have no calls in progress you can alternate between the idle display and the active call display by pressing the and keys From the idle display press the zm key to show the active call display from the active call display press the key to show the idle display
55. e format Press 2 to change the date format Changing the time format The time format display looks like this DISPLAY TIME il EXIT 12HOUR lt gt CHANGE There are two formats for the time 12 and 24 hour format Press to change back and forth between the two formats Press to return to the previous display Introduction Changing the System time Press CHANGE to update the system time DISPLAY TIME it EXIT 12HOUR lt gt CHANGE Enter the new time from your console key pad in hours and minutes HH MM Press Change again Press to return to the previous display Note This changes the time for the entire system not just on the attendant console Use caution when performing this change Changing the date format The date format display looks like this DISPLAY DATE it EXIT DD MMN YY lt gt CHANGE There are two formats for the date day month year and month day year Press to change back and forth between the two formats Press to return to the previous display Setting the key clicking If you press 5 from the Options menu you see this display SETKEYCLICK 1 7 SYMBOL amp EXIT 1 ON 2 OFF lt gt MORE The 1 7 on the first line of the display tells you there are seven items in the menu Press to see the additional menu items Pressing repeatedly will step you through all the menu items SET KEYCLICK 1 7 SYMBOL lt gt EXIT 3 PITCH 4 PITCH
56. e to process other calls Networking ESN ISDN features Charge Account If your console has a charge key you can assign a charge account number to a call about to be extended to an ESN location A caller requests an The charge indicator goes extension at a distant WN on The D indicator l lo ESN location and wishes flashes to charge the call to an account number Press charge Dial the charge account The charge and D code n indicators go off when the last digit of the charge 1 seem TR account code is entered Dial the call as usual and SN A charge record is press RLS produced when the trunk is accessed The RLS indicator goes on you are free to process other calls NI seco 14Q ei cove 5D occe Networking ESN ISDN features Authorization code When an extension user requests an ESN location you may have to enter an authorization code to override the access restrictions assigned to the user s extension Authorization codes are issued to extension users with special calling needs A caller requests an NS The excl src indicator extension at a distant goes on You may hear the ESN location and authorization code provides an prompt a recorded authorization code Dial message followed by the requested number three beeps or ten beeps followed by dial tone Dial the user s The call is completed authorization code Press RLS to e
57. eadily the wake up time using a requested wake up time is 24 hour format acceptable see 4a If it flashes the time is not acceptable The next available time is displayed see 4b e000 126 07 Automatic Wake Up If the requested wake up 4 a time is acceptable press A wake up again then press RLS If the initial request was 4 not accepted the next available time is displayed Enter the new time press A wake up then press RLS lt lt The RLS indicator goes on you are free to process other calls The RLS indicator goes on You are free to process other calls Note lf the requested wake up time is not acceptable to the system the display shows alternative wake up times in this order 5 minutes earlier than the requested time 5 minutes later than the requested time the first available 5 minute interval before the requested time cove 127 oc Automatic Wake Up Canceling a wake up call Use this procedure to cancel a wake up call that has already been entered into system memory 0000128 ccee A hotel guest calls to request that a wake up call be cancelled Press A wake up If the displayed number is not the number requiring cancellation of the wake up call dial the proper number Press then press A wake up again If the indicator flashes quickly no wake up call was found for the dialed number Press A wake up again Press RLS to end the NN procedure
58. eatures pressing Ot puts the console in supervisory mode See the supervisory features section in this guide Convenience features Speaking privately Splitting Splitting allows you to talk to a called party without the caller hearing or to talk to a caller without the called party hearing 1 A caller requests an extension To exclude the caller from the connection press excl src Dial the requested extension The called party answers Talk privately with the called party To exclude the called party from the connection press excl dest You and the caller are reconnected Talk privately To connect yourself the caller and the called party press the Ipk key To end your connection in the call press RLS 7 The excl src indicator goes on You hear ringing but the caller does not The D indicator flashes slowly Upon answer ringing stops and the LCD indicator goes on steadily The excl src indicator goes off The excl dest indicator goes on The excl dest indicator goes off The RLS indicator goes on you are free to process other calls e 115555 Convenience features Note 1 The Secrecy feature automatically prevents a voice connection between caller and called party while you are extending a
59. ed when the extension is already involved in a monitored call by another attendant Attendant Monitor is active when the extension is busy The attendant is able to listen to all connected parties If the Attendant Monitor Customer Tone is denied TOD there is no indication given to the connected parties that the attendant is monitoring seco Qf ooo coer GG LERE Convenience features 9 Press the Rls key to end Attendant Monitor lt If the Attendant Monitor Customer Tone is allowed TOA a burst of tone is sent to the connected parties every 16 seconds When the monitored DN disconnects from the call Attendant Monitor is deactivated The RIs lamp is lit and the attendant is free to process calls Deactivation occurs due to any one of the following The RLS key on the Attendant Console is pressed Any DN involved in the monitored call disconnects Any DN involved in the monitored call at the customer location activates some form of call modification Convenience features Monitoring a Trunk Press an idle Loop key l ii Press the Barge In key gt 7 Press the Barge In key 3 again to enable I ila Attendant Monitor N Dial the trunk access NY 4 code and route member N E number then press The Loop indicator is lit The Barge In lamp is lit
60. ering a call from a remote console With Network Attendant Service NAS attendant services for multiple locations can be provided from a single location As a NAS attendant you can handle calls that would normally be handled by the attendants at a remote location You receive a call NS The tone stops and you intended for a remote are connected to the console Press the Ipk caller The appropriate ICI key beside the flashing indicator is on remote ICI to answer the call action is needed press other calls RLS to end the call Respond to the caller s SN The RLS indicator goes request If no further ES on you are free to process Note 1 Calls from remote locations travel over Integrated Service Digital Network trunks ISDN trunks Calling Line ID is supplied to indicate the source of the call Note 2 You can also receive direct calls from extension users and attendants at the remote location The procedure is the same as for indirect calls outlined above except that direct calls cannot be placed on silent hold If you dial the silent hold code you hear a fast busy signal Network Attendant Service NAS Extending a call to an idle remote extension After answering a call to a remote console you can extend it to the desired extension at the remote location In N intended for a remote console Press the Ipk key beside the flashing ICI key to answer the call 1 You receive a call
61. es speak to another party on you are free to process I dial the new number other calls then press RLS Note Calling Line ID supplies the information regarding the source of the recall socio 144 onn Network Attendant Service NAS Extending a call to a busy remote extension You can route a call to a busy extension at a remote location if camp on is allowed at the busy end If the called extension does not become idle within a set time you are automatically recalled by the camped caller It E UB I1 I 1 3a 3b You receive a call intended for a remote console Press the Ipk key beside the flashing ICI key to answer the call JN E The caller requests an extension at the remote location Dial the requested extension 7 If the caller does not wish to wait press RLS dest then RLS to end the call A lt lt If the caller wishes to be camped onto the busy extension press RLS If recall occurs either extend the call again step 3b or end it step 3a The appropriate ICI indicator is on The appropriate ICI indicators are on If the called extension is busy you hear a busy signal followed by a beep you are reconnected to the caller The RLS indicator goes on you are free to process other calls The RLS
62. es busy tone if absence signal is received seco QQ eevee s 110 5 Convenience features Radio Paging Manual pre selection 1 Lift the handset A Dialtone is heard Liat Enter the RPAC FFC for initiating RPA Enter the DN of party you wish to reach Enter mode digit Set receives paging tone if FFC is valid Set receives CTVN treatment if FFC is invalid Set receives congestion tone as configured if no paging trunk is available Set receives ringback or busy tone if DN is valid Set receives CTVN treatment if DN is invalid Convenience features Enter information to be sent Enter for end of Set receives ringback 6 information tone call progress tones or silence as configured if paging was successful Set receives busy tone if absence signal is received e 1115 eoce Qecce Convenience features Radio Paging Manual post selection iy 1 Lift the handset n Dialtone is heard Enter the DN of the party Set receives ringback or to be paged busy tone if DN is valid Set receives CTVN treatment if DN is invalid Press the RPAG key for Set receives ringback RPA WN tone call progress tones NS or silence as configured if paging was successful If the paging call recalls the attendant can extend the call again Set receives CTVN treatment if FFC or DN is invalid Set receives congestion tone if no paging trunks are available C
63. essing Extending a call to an idle extension After you have answered a call you can extend it to the extension the caller requests goes on during dialing Dial the requested i 1 extension AN You hear ringing and the D il indicator flashes slowly The excl src indicator the extension is idle C 1 answers press RLS other calls I3 immediately If the called party does not answer within a set time usually 30 seconds you are recalled Otherwise wait for an The D indicator goes on 2b answer and talk to the n steadily upon answer called party before releasing To end your connection NN The RLS indicator goes a before the called party ES on you are free to process caller and called party on you are free to process and to end your other calls connection in the call ital 3 Press RLS to connect the Ny The RLS indicator goes eoee AD ecece Basic call processing Extending a call to a busy extension with Camp on After you have answered a call you can extend it to the extension the caller requests m 1 2a Dial the requested extension If you do not hear a busy signal and the caller wishes to wait you can camp the call onto the busy extension by pressing RLS If you do hear a busy signal after dialing the requested extension either a cal
64. fast busy signal overflow tone and the Ipk and BKI indicators go off If the DN is busy you hear a busy signal and the Ipk indicator flashes Press BKI to break in If the DN is busy the BKI and Ipk indicators are steadily lit You hear the intrusion tone You can speak to the person on the extension The RLS indicator goes on you are free to process other calls ecce GJ eee Basic call processing eooo Booo o Sending a warning tone to an extension in line lockout When a handset is left off a telephone for an extended period of time the telephone goes into a state called line lockout ema 1 key Ui 2 Press BKI Press an idle Ipk Dial the extension 3 you wish to check To break in to the then f 4 extension press Hine o 5 Press TI RLS N Dm HM The Ipk indicator goes on The BKI indicator goes on A fast busy signal overflow tone is heard at the console The BKI indicator goes off The warning tone is sent to the extension Note 1 You cannot cancel the warning tone It stops after a certain period of time or when the telephone s handset is put back o
65. ffers these choices set display screen contrast set buzz tone setlanguage set time and date format set key clicking set calls waiting options While the Options menu is being used the console puts itself in Position Busy mode so that no calls interrupt you In Position Busy mode calls that would normally ring at your console are directed to other consoles If yours is the only console the system goes into Night Service Opening the Options menu To open the Options menu press SHIFT and a You see the menu on the display screen which looks like this OPTIONS MENU 1 CONTRAST 2 BUZZTONE 3 LANGUAGE 4 DISPLAY 5 KEYCLICK 6 CW exit Closing the Options menu To close the Options menu press The console remains in position busy mode Now let s look at the screens you see when you select each of the options from the menu Setting the display screen contrast If you press 1 on the Options menu you see this screen SET CONTRAST 1 4 exit Introduction There are 16 levels of contrast between the characters you see on the screen and the background Press 1 to increase the contrast Press 2 to decrease the contrast Press to return to the Options menu Setting the buzz tone If you press 2 on the Options menu you see this screen SETTING BUZZ TONE 1 ON 2 OFF 3 PITCH 4 PITCH 5 VOLUME 6 VOLUME exit Press 1 to hear a non stop
66. flash when you press BKI step 2 you cannot extend the call or camp on to the extension step 4a Press RLS dest and redial the extension to extend the call ecce O3occe Basic call processing eeso G4ecce Note 2 if the call is from an internal source you cannot extend the call or camp on to the extension step 4b Note 3 Press RLS dest and redial the extension to extend the call or camp on to the extension Break in pre dial You can interrupt an existing connection in order to offer a call or relay an important message to one of the parties Use break in pre dial for extensions that have make set busy do not disturb hunting or call forward activated Someone calls you and Thelpk BKI ICI and S requests that you relay a indicators go on steadily message or extend the call to someone already on a call Press BKI Dial the requested Theexcl src indicator extension goes on steadily while you NN are dialing The D indicator flashes indicating that the extension is busy Basic call processing 5a Press BKI to interrupt the connection You are in a three way connection with the two parties in the established call Relay the message or announce the incoming call Press excl dest to speak privately with the caller without ending the three way connection If the extension is busy the BKI indicator goes off and you hear ringing If the break in is temporarily denied you hear
67. g calls Calling Party Numbers may consist of up to 23 digits including and if needed When an extension or tie line user makes an outgoing call you can flag it as a metered call Once the call has ended you receive a recall providing charge information for the call 3 Press meter O 4a press meter again alist RLS 4b To meter a call press the 1 Ipk key beside the Tall flashing S indicator Dial the trunk access 2 code and Central Office number To cancel the meter flag To extend the call press gt gt ZZ lt lt The Ipk and S indicators go on You are connected to the caller The D and excl src indicators go on The meter indicator goes on The meter indicator goes off The S D excl src and meter indicators go off The RLS indicator goes on you are free to process other calls eooo 139000 seco 14 oi Answering meter recalls When a metered call ends or is modified for example transferred you receive a recall providing charge information on the metered call The recall is presented on the meter recall ICI key You receive a meter The ICI indicator flashes recall To answer it WN The Ipk and S indicators press the Ipk key beside N go on steadily The the fl
68. he S and D indicators remain on Press the Ipk key and then RLS src and RLS dest and RLS again ecce 5G oocc Basic call processing Through dialing Extension or tie line users may request access to numbers or trunks which they are restricted from accessing themselves Once you have accessed the trunk the user is free to dial out You can provide through dialing to all but fully restricted extensions You receive a call from a The tone stops The lpk restricted extension or and S indicators go on E 1 tie trunk Press the Ipk steadily The appropriate key beside the quickly ICI is on flashing S indicator The caller requests The excl src indicator 2 access to a trunk Dial goes on during dialing the required trunk NS The D indicator is on access code and listen steady for dial tone You can now complete SS The RLS indicator goes 3 the call by dialing the ES On you are free to process T d 1 L 1 required number Press other calls L RLS to connect the call back to the restricted user 3b After hearing dialtone SS The RLS indicator goes press RLS to end your on youare free to process connection The user can E other calls now dial the number eecoe57o000 Basic call processing Setting up a conference call You can set up a conference call for as many as six people including yourself at the request of ei
69. hen CFW is not active if RFW lamp is steadily lit 3 Dial the password The console display 4 The user can now then CFW is active enter anew CFW DNor press the RFW key to The console display will activate or deactivate Hn display the DN of the set to the stored CFW DN be forwarded followed by the Ifa new CFW DN is CFW DN If RFW lamp is entered it must be flashing then CFW is not preceeded by an REW active if RFW lamp is key press steadily lit then CFW is active ecco 7T3oecceo Basic call processing When the RCFW 5 operation is in this state the user has three options a Press the release or release source key to complete RCFW operation b Press the RFW key to reverse the CFW status C Enter a new CFW DN to begin task of changing the CFW DN programmed The new CFW DN is not active until the RFW key is pressed again Press the RFW key If the DN entered is again to activate invalid you hear the CFW DN on the NS overflow tone and display the RFW key indicator flashes Reenter a valid DN Press the RLS key NN This terminates the session The DN is now forwarded eooe Lecce Basic call processing Call Forward Hunt Override Dial the FFC for Call Forward Hunt Override and the DN of the If the telephone s have wanted party A eg display s If the telephone is idle the telephone is rung If the display on the originating telephone is updated whenthecall is
70. hether the console is idle active or in position busy or night service mode and when the equipment fails The MJ message means that the system has detected a major malfunction which does not permit normal call processing If this happens repair service should be notified at once The MN message means that the system has detected a minor malfunction which does not affect normal call processing If this message remains on for longer than 30 minutes repair service should be notified The EMERGENCY message shows that the emergency transfer switch has been turned on When you dial a number it shows up on the display screen For some procedures you will use the asterisk or the octothorpe which appears as an H on the M1250 attendant console Introduction The two line display if selected on M2250 The display is at the top of the console It has hinges so you can tilt it to the angle you like You can choose from a number of options to have information on the display presented in the manner you like best See The Options menu When you dial a number it shows up on the display For some procedures you will use the asterisk which appears as a space or the octothorpe which appears as an H When your telephone is idle When your telephone is idle the display looks something like this 01 01 91 05 35 39PM S MJ STATUS C H cw The first line of the display shows the date and time You c
71. ighting switch The backlighting switch is located on the left side of your console When turned on contrast on the display screen is increased due to lighting of the background Use this switch when you are having trouble seeing the display or indicators because of glare caused by the sun or because the lights in the room are dim Adjustable stand The console may have a stand You can adjust the angle of the console by tilting the stand into one of nine positions Headset and handset operation You can operate your console with a handset or if you prefer to keep your hands free a headset can be used You can plug the headset or handset into either side of the console Make sure you plug it in right side up or callers won t be able to hear your voice Busy Lamp Field Console Graphics Module An optional Busy Lamp Field Console Graphics Module BLF CGM may be attached to the back of the console The BLF CGM shows you the busy idle status of extensions within the system It also has a variety of graphics and text capabilities Display backlight power supply option An optional 16V dc Power Supply may be installed at the MDF to enhance the display backlight brightness to provide optimum quality on the display readability coco Qooee cove Dooce Introduction The Options menu M2250 4 line mode The Options menu on the M2250 gives you the opportunity to set a number of display and console features to suit your preferences It o
72. ired number r Ula n f LIT n I im 2 Press an idle Ipk key Dial the required trunk access code N Dial the outside number 7 Press RLS to end the call og The Ipk indicator beside it goes on You hear dial tone The S indicator goes on You hear ringing When the called party answers ringing stops The RLS indicator goes on you are free to process other calls ecce 55 occ Basic call processing Trunk to trunk call A user while outside the n may call to request access to an outgoing trunk You answer an incoming The excl src indicator SN E trunk call and the caller N goes on during dialing requests access to an You hear dial tone after fim outgoing trunk Dial the dialing the trunk access trunk access code then code and ringing after the dial the requested number The D indicator number goes on steadily When the called party The D indicator remains 2 answers you may talk n on The excl src indicator privately remains on calling and called parties on youare free to process calls on other loop keys see Note i 3 Press RLS to connect the NW The RLS indicator goes lic Note If neither of the trunks involved in the call has answer supervision the call is automatically held on the Ipk key When both parties hang up t
73. ition Busy indicators light up The current active Night Service Option number is displayed Convenience features Turning Enhanced Night Service on and off Enhanced Night Service permits incoming calls that would normally be directed to the console to be routed to a preselected destination when the console is unattended Your console may be equipped with either regular Night Service or enhanced Night Service but not both Ask your System Administrator which one the console is equipped with To activate enhanced Night Service for a single Unplug the handset or headset console press a To cancel enhanced Night Service for a single console plug in the handset or headset Hina To activate enhanced Night Service for multiple consoles press SHIFT plus Ot atany console Unplug all handsets and headsets To cancel enhanced Night Service for multiple consoles plug at least one handset or headset LAT The current Night Service option number is displayed Z S The current Night Service option number is displayed S ZZ When all consoles but one are in Position Busy mode and the attendant at the only active console presses the system is automatically placed in Night Service EA cece 105000 Convenience features
74. key you can dial it by pressing auto D 1 Press an idle Ipk key n The Ipk indicator goes on Press the required auto The S indicator lights the D key system automatically dials the stored extension Note 1 If you wish to display the extension stored for automatic dialing press auto D then disp src Note 2 Youcan store a number of up to 24 digits against an Auto Dial key If you need to dial more than 24 digits you can dial them after pressing auto D Convenience features Barge in With Barge in you can verify that a trunk is in working order or check the status busy or idle of a trunk iar 1 Press an idle Ipk key n The Ipk indicator goes on Press Barge In The barge in indicator Miei i seco Ql cvi Convenience features Dial the required trunk 3 access code and route member number then press Press RLS to end the i wil _ N lt You hear a fast busy signal if the trunk is disabled or not assigned You hear a fast busy signal and the S indicator flashes if the trunk is blocked in the network Attempt Barge In again in a few minutes You are able to speak to all parties and the S and D indicators go on steadily if the trunk is busy Parties hear a warning tone every 6 seconds You hear dial tone the S indicator goes on steadily and the barge in indicator flashes if the trunk is idle The RLS indicator goes on you are free to process calls Note Barge in cannot
75. l is already camped onto that extension or Camp on is not allowed on that extension If you do hear a busy signal after dialing the requested extension and the caller wishes to call backlater press RLS dest and then RLS to end your connection in the call T E S The excl src indicator goes on during dialing The D indicator flashes the extension is busy The RLS indicator goes on you are free to process other calls The D indicator goes off thecalledextensionis released from the console The RLS indicator goes on you are free to process other calls Note If a camped call is not answered within the set time it is returned to you ecco doceo Basic call processing ecccddocce Extending a call to a busy extension with Hold To extend a call to a busy extension which is not allowed camp on or which already has a call camped onto it you can place the caller on hold You must then reenter the call periodically to see if the extension is free Dial the requested NS extension 1 2 Press RLS dest Lo L 31 L If the caller wishes to call NN a back later press RLS ES a i T If the caller wishes to 3b wait press HOLD then WN RLS to end your NS I ol connection in the call Check periodical
76. le nothing is WN displayed Either take a NS message or place the call on Hold Thecall parkindicator goes on The D indicator flashes slowly The call park and D indicators go off the call is parked The RLS indicator goes on The D indicator flashes eoee AZ ecce Basic call processing eooed ecee Timed recall from an unanswered extended call If a called extension does not answer within a set time usually 30 seconds the call is automatically returned to your console The recall incoming call indicator ICI goes on to signal this type of call You receive a timed recall SS 1 from an unanswered N extended call Press the a Ipk key beside the flashing S and slowly flashing D indicators Press RLS dest ERN 2 n If the caller does not wish NN 3 to wait press RLS Ei If the caller wishes to wait 3 b dial the extension again If C the caller wishes to be N transferred to another extension instead of waiting or calling back later you can dial a new number now Press RLS to end your NN connection in the call ES AG The tone stops and the Ipk and S indicators go on steadily you are connected to the caller You hear ringing atthe called extension The recall ICI is on
77. ll N The called party asks to have the caller transferred back to you Press RLS dest to release the called party from the call If the caller wishes to end the call press RLS lt lt If the caller wishes to speak to another party dial the new number then press RLS The tone stops and the Ipk and S indicators go on steadily you hear two beeps before you are connected to the called party The remote ICI indicator is on You are connected to the caller The RLS indicator goes on you are free to process other calls The RLS indicator goes on you are free to process other calls Charge Entering an account number after dialing a call Use this procedure to assign a charge account number to an outgoing call after you have dialed the call The D indicator flashes the called party is You have dialed an 1 outgoing call for an WN extension at your NS automatically placed on Mol location Press chg If hold The charge indicator you do not have this key goes on press conf 6 dial SPRE 5 the charge account code Dial the charge account The D indicator goes off number n the call is automatically reestablished The charge M rupe I ion indicator goes off Press RLS to end your NN The RLS indicator goes connection in the call ES on you are free to process other calls b Note 1 Charge account numbers
78. ly to see 4 if the extension is free To reenter the call press the Ipk key beside the slowly flashing Ipk indicator then dial the extension again The excl src indicator goes on during dialing Youhearabusysignal and the D indicator flashes the extension is busy and not allowed camp on The D indicator goes off the called extension is released from the console The RLS indicator goes on you are free to process other calls The Ipk indicator flashes slowly The RLS indicator goes on you are free to process other calls The Ipk indicator goes on steadily Basic call processing Holding a call on a Ipk key In some cases you may receive a call from someone who wishes to be transferred to several different extensions in tum You can hold the call on a Ipk key so that the caller remains connected to your console when the called party hangs up It mi Press HOLD before or The Ipk indicator flashes i 2 after the called party WN slowly Hina it answers NS Press RLS to free The RLS indicator goes yourself to answer calls on on other Ipk keys 1 Dial the requested NS The excl src indicator extension goes on during dialing You hear ringing The D indicator flashes slowly The called party The D indicator goes on answers WN steadily The Ipk indicator
79. may consist of up to 23 digits The system ignores extra digits Note 2 Youcan also enter charge account numbers before extending incoming calls to extensions Note 3 During a conference call you can assign portions of the call to different accounts by entering charge numbers as you add trunks to the conference assign the entire call to a single charge account number sooo 1Q7 ooi eee 3G 5s Calling Party Number You can assign a billing code to an incoming collect call or record the caller s number Charges are then applied against the caller s number or the billing code Calling Party Number records are useful for confirming the phone company s billing of collect calls C Uc m o l m N 1 You have received an incoming collect call Press call pty no Dial the calling party s number or the billing code R Press call pty no again n Extend the call to the proper extension Press RLS to end your connection in the call x lt The D indicator flashes the called party is automatically placed on hold The call pty no indicator goes on The Ipk and S indicators are on The D indicator goes off the call is automatically reestablished The call pty no indicator goes off The D indicator flashes The RLS indicator goes on you are free to process other calls Meterin
80. n setting up a conference If the shift indicator is on press SHIFT to exit shift mode before attempting to set up a conference ecce 5Qoocc Basic call processing ecce 60s Calling another attendant With this feature you can call another attendant in your multiple console group Press an idle Ipk key The Ipk indicator goes on EL 1 1 Dial the attendant access j 2 code ll Dial the appropriate Ny You hear ringing The S 3 attendant code N indicator flashes slowly The called attendant w Ringing stops The S 4 answers Press RLS N indicator goes on steadily E when you wish to end the The RLS indicator goes call on you are free to process other calls Note 1 If you dial an incorrect attendant code you hear a fast busy signal and the S indicator stays off Press RLS src Note 2 If the called attendant is busy you hear ringback and the S indicator flashes slowly Continue to wait and your call will be the next call presented to that attendant Note 3 If the called console is in position busy or night service mode your call cannot be completed You hear a fast busy signal and the S indicator stays off Press RLS Basic call processing Transferring a call to another attendant With this feature you can transfer a call to another attendant in your multiple console group L L The person to whom yo
81. n the hook Note 2 Youcannot break into an extension thatis already receiving the warning tone Basic call processing Requeueing a call to the next available attendant You can requeue an incoming call or recall to the next available attendant 1 You receive a call Press NN The ICI indicator goes on 6 ES and the S indicator A flashes The calls queued to the next available attendant 2 If thesystemis in Night NW The call is queued to the Service press SHIFT next available Night TER and then ot E Service number ecce G9oocc Basic call processing eooesQeocee Timed Reminder Recall Timed Reminder Recall calls you after a period of time to remind you that a transferred call has not yet been answered You receive a call for The destination lamp 1 transfer Dial the winks TET desired extension NS Press the RLS key before If the extension answers 2 the extensionanswers the call the timer stops err cei This starts the recall oy timer 3 If the extension does N The source lamp flashes i not answer you andthe destination lamp mmm receive a reminder NS winks I call 4 Press the Source key to Ifthe dialed extension i connect with the calling answers whileyou are on e party the line a conference is established You can then complete the transfer If the called party does not answer y
82. nd your SN The RLS indicator goes connection in the call on youare freeto process other calls Networking ESN ISDN features Network Speed Call With Network Speed Call you can extend calls to a selected number at an ESN location by dialing a one two or three digit code The Ipk indicator goes on Press a Ipk key MI cei iu B The S indicator goes on 2 Dial the network access SS code the Network Speed steadily The number is Call list access number ES automatically dialed and the one to three digit code for the desired number os ty c5 s 152000 Networking ESN ISDN features Routing control You can use ESN routing control to modify extension users network access When routing control is on each extension usually has more restrictions Turning routing control off restores the Network Class of Service NCOS assigned to each ESN user To turn routing control The R control indicator Hine on press R control n goes on To cancel routing SS The R control indicator TII control press R control ES goes off Message Center Taking a message A call is forwarded to you when the original destination is busy or does not answer You can leave a signal at the called extension either during the call or when there is no call in progress to indicate that a message is waiting A call is forwarded to The tone stops The Ipk f s 1 you Press the Ipk key n and S indicator
83. nding to a busy station with no Camp on Call Waiting Illegal call extension due to Trunk to Trunk Conference Restriction Illegal release from a conference connection Autohold on loop key the active loop is automatically placed on hold if the attendant presses another loop key prior to extending the active call Does not allow the disconnection of a single excluded party or conference call If one of the parties on a loop is excluded the operation of the corresponding Release Source Key or Release Destination Key is ignored Convenience features End to end signalling You can send Dual Tone Multiple Frequency DTMF signals from your console to access devices that require Touchtone signalling such as Meridian Mail You have an active call The EES indicator fast 1 on either the src Ipk or flashes ill gt dest Ipk Press EES Dial numbers on the dial w Line two M1250 or line 2 pad The connected N three M2250 of the L d party receives DTMF display shows each E signals number you dial You may hear the tones if feedback has been software defined Press EES to end the NN The EES indicator goes procedure ES off ai Note The console can have only one party connected either source or destination Activating any feature that allows or requires an active party on the loop key Hold Call Park Charge Account Release will cancel end to end signalling
84. ne mode 20 The Options menu M1250 4 line display 25 Setting the buzz tone 27 The Options menu M2250 only 2 line display 31 Using features 37 Before you start 38 Basic call processing 41 Answering a call 41 Extending a call to an idle extension 42 Extending a call to a busy extension with Camp on 43 Extending a call to a busy extension with Hold 44 Holding a call on a Ipk key 45 Parking a call 47 Timed recall from an unanswered extended call 48 Timed recall from an unanswered parked call 49 Recall from an extension using LINK or ATT RECALL 50 Recall from an extension using Transfer 51 Recall from an extension using Conference 52 Recall to Same Attendant 53 Calling an extension 54 Calling an outside number 55 Trunk to trunk call 56 Through dialing 57 Setting up a conference call 58 Calling another attendant 60 Transferring a call to another attendant 61 Break in post dial 62 Break in pre dial 64 Break in busy verify 66 Sending a warning tone to an extension in line lockout 68 Requeueing a call to the next available attendant 69 Timed Reminder Recall 70 Centrex Exchange Line Switchhook Flash 71 Contents Remote Call Forward 72 Call Forward Hunt Override 75 Recovery on Misoperation of Attendant Console 76 Convenience features 77 End to end signalling 77 Storing an Auto Dial number 78 Calling an Auto Dial number 80 Barge in 81 Busy Verify 84 Attendant Monitor 86 Setting up Do Not Disturb 92 Canceling D
85. nected The Ipk key flashes slowly You the caller and the called party hear a warning tone Note 1 In step 1 press excl dest to talk to the caller while the called party s extension is being rung The called party is excluded from the connection when the call is answered The caller hears ringing if you press RLS while the called party is being rung Note 2 Note 3 In step 2 there is no connection between the caller and the called party if either has warning tone denied Class of Service To establish yourself the caller and the called party in a connection that allows the called party to make another call press conf 6 after step 4 e 12555 Automatic Wake Up Programming a wake up call With Auto Wake up you can instruct the system to provide automatic wake up calls at requested times If extension numbers are not the same as room numbers you must translate the room numbers into the corresponding extension numbers A hotel guest calls to The wake up indicator request a wake up call n goes on The ICI Ipk and Press A wake up If the S indicators are on The displayed number is not current wake up time if the number requiring the any is displayed wake up call dial the proper number now Press If the wake up indicator remains on steadily the dialed number is valid If it flashes the number is invalid If the dialed number is If the wake up indicator valid dial the requested remains on st
86. nt the trunk over which the call is to travel over an outside line such as a public network WATS or Tie trunk line or to represent an attendant console to which you wish to place or transfer a call Introduction Speed Call codes A Speed Call code is used to instruct the system to dial a programmed number automatically The list of telephone numbers that have been assigned codes to be used with the Speed Call feature is created by the Speed Call Coniroller SPRE codes A Special Prefix SPRE code is one to four digits that is assigned by your System Administrator You use a SPRE code to operate a feature for which your console has no dedicated programmed feature key Definitions of telephonic terms Listed Directory Number LDN X11 release 20 and later allows up to six LDNs Previous releases allow up to four When Network Attendant Services NAS is enabled the LDNs are recognized across the network Loop A loop is a line that comes to the console over which calls can be extended Night Service When all consoles are unattended the system is put into Night Service This routes all incoming calls to a destination other than the consoles to a Night Service extension where callers may hear a recorded message Trunk group A trunk group is a group of telephone lines of a certain type public WATS Tie and so on Networking Two types of networks are discussed in this document ESN is Electronic Switched Network and ISDN is
87. o Not Disturb 94 Overriding Do Not Disturb 96 Testing Do Not Disturb 97 Tracing a malicious call 98 Do Not Disturb 99 Night Service 100 Turning Night Service on and off 102 Enhanced Night Service 103 Turning Enhanced Night Service on and off 105 Controlling DID routes 106 Paging 108 Radio Paging Automatic post selection 109 Radio Paging Manual pre selection 110 Radio Paging Manual post selection 112 Radio Paging Automatic pre selection 113 Position Busy 114 Speaking privately Splitting 115 Storing a Speed Call number 117 Calling a Speed Call number 119 Storing a Stored Number Redial number ahead of time 120 Storing a Stored Number Redial number during a call 121 Redialing a stored number 122 Displaying and changing the Night Service option number 123 Enhanced Secrecy 124 Contents Automatic Wake Up 126 Programming a wake up call 126 Canceling a wake up call 128 Unanswered wake up calls 129 Making a VIP wake up call 130 Centralized Attendant Service CAS 131 Answering a call to a remote console 131 Extending a call to an idle remote extension 132 Remote recall 133 Extending a call to a busy remote extension 134 Putting a call on silent hold 135 Transferring a recall to another remote extension 136 Charge 137 Entering an account number after dialing a call 137 Calling Party Number 138 Metering calls 139 Answering meter recalls 140 Network Attendant Service NAS 141 Answering a call from a remote c
88. on The Ipk ICI and S indicators go on steadily The D indicator flashes indicating that the extension is busy The excl src indicator goes on steadily while you are dialing If the extension is idle the BKI indicator goes off and you hear ringing If the break in is temporarily denied you hear busy orfastbusy tone and the BKI indicator flashes Press the Release Destination key You can attempt a post dial break in in a few minutes or another pre dial break in immediately If break in is denied completely you hear a fast busy signal Press RLS dest Basic call processing You are in a three way connection with the two parties in the established call Relay the message or announce the incoming call Press excl dest to SS a speak privately with the ES caller without ending the three way connection Press RLS to end the NN three way connection ES 1 and remain connected to SSS the caller 4 Press RLS to end your NW The RLS indicator goes C connection in the call on you are free to The incoming call is ES process other calls camped on if the called party is still busy or HN extended if the called party s extension is idle Note 1 If the requested extension does not allow camp on you hear a busy signal when you dial the extension step 1 the D indicator continues to
89. onsole 141 Extending a call to an idle remote extension 143 Remote recall 144 Extending a call to a busy remote extension 145 Transferring a call to another remote extension 146 Networking ESN ISDN features 147 Extending a call Off Hook Queuing 147 Expensive Route Warning Tone 148 Charge Account 149 Authorization code 150 Network Speed Call 151 Routing control 152 Contents Message Center 153 Taking a message 153 Delivering a message 155 Checking the status of a MSG WAITING signal 157 Supervisory features 158 Supervisory mode 158 Monitoring other attendants 159 Calling an attendant 160 Transferring a call to an attendant 161 Supervisory assistance 162 Index 163 Meridian is a trademark of Northen Telecom Copyright 1996 Northen Telecom P0834426 Introduction Your Meridian 1 attendant console Your Meridian 1 attendant console is the leader in call processing technology You will find that it s easy to operate because for every situation there s a straightforward procedure to follow There are well over a hundred call processing features available to the Meridian 1 system Your system will have many of them but not all because some won t be needed by your organization To help you find what you need the features are grouped according to function This guide outlines the situations you could run into and explains how to handle each one Check which features your organization uses Then use the
90. onvenience features Radio Paging Automatic pre selection ai 1 Lift handset n Set receives dialtone Enter the RPAC FFC for Set receives paging tone if initiating RPA FFC is valid Set receives CTVN treatment if FFC is invalid Set receives congestion tone as configured if no trunk is available in a single system Enter the DN of party to NN Set receives ringback be paged tone call progress tones or silence as configured if paging was successful Set receives no tone from the Meridian1 if speechpath is provided Set receives CTVN treatment if DN is invalid Set receives congestion tone if no paging trunk is available Set receives busy tone if absence signal is received e 11300 socio 114 oi Convenience features Position Busy Position Busy allows you to make your console appear busy thus preventing incoming calls from reaching you 1 To activate Position Busy press Ot your console is idle all Ipk indicators off Note NN You will receive no further when calls that SHIFT must be off console is in Position 2 To cancel Position Busy NW You will now receive calls press Ot when your ES Note 1 Ina single console set up pressing places the system in Night Service In a multiple console set up the system is placed in Night Service when all consoles are put into Position Busy Note 2 If you have supervisory f
91. or goes on you are free to process other calls Note This recall procedure describes a call that was not originally extended through your console S indicator active D indicator off Basic call processing Recall to Same Attendant X11 release 20 introduces call Recall to Same Attendant This feature functions the same way as normal call recall with an enhancement Previously calls recalled to the first available attendant With this feature enabled calls you extended can be queued to retum to you only when you are idle If you are busy the calls remain in queue until you are available The following types of calls and recall that can be queued to you for recall are listed below Interattendant calls Meter recalls Slow answer recalls Park recalls Camp On recalls Call Waiting recalls ecce hocce Basic call processing ey eee Calling an extension You can place a call to any extension within the system ter 1 Press an idle Ipk key n 2 Dial the extension NS You hear ringing The S indicator flashes slowly When the called party answers ringing stops and the S indicator goes on steadily 3 Press RLS to end SN The RLS indicator goes the call on you are free to process cil ES other calls The loop indicator beside it goes on Basic call processing Calling an outside number You can place a call to a number outside the system by dialing a trunk access code followed by the des
92. ou can release the source call Basic call processing Centrex Exchange Line Switchhook Flash Centrex Switchhook Flash THF allows you to signal the Central Office during an established call to request activation of a Centrex service such as call transfer or three way calling Press the Switchhook Youhearaspecial dial TERI Flash key ione Press the DN before the When you hang up or 2 tone ends pressthe RLS key the originalconnection and the THF message terminate ecco 71eoocc Basic call processing Remote Call Forward Press an idle loop key followed by the RFW n key RFW key is flashing Loop key is steadily lit winking and the console display shows PWD If the console does not support alpha characters the attendant display will be blank Dial the DN of the If the password is set to be forwarded WN required the RFW key is NS If the password is not required the console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set The RFW key lamp will display the status of the CFW DN If RFW lamp is flashing then CFW is not active if RFW lamp is steadily lit then CFW is active Proceed to step 4 ecco 720000 Basic call processing required followed by will display the DN of the set to be forwarded followed by the CFW DN stored on that set The RFW key lamp will display the status of the CFW DN If RFW lamp is flashing t
93. r of display and console features to suit your preferences It offers these choices set display screen contrast set buzz tone setlanguage settime set date set key clicking While the Options menu is being used the console puts itself in position busy mode so that no calls interrupt you In position busy mode calls that would normally ring at your console are directed to other consoles If yours is the only console the system goes into Night Service seco 25 soon eooo DG ecee Introduction Opening the Options menu To open the Options menu press SHIFT and zm You see the menu on the display screen which looks like this OPTIONS MENU 1 CONTRAST 2 BUZZTONE 3 LANGUAGE 4 SET TIME 5 SETDATE 6 DISPLAY lt next gt lt exit gt To set one of these options you press on the dial pad the number listed beside the option Notice the number 1 in the upper right corner of the screen This means that there is more to see of the menu than fits on the screen To see the next screen press on the dial pad This is the second part of the menu OPTIONS MENU 1 KEYCLICK lt next gt lt exit gt To return to the first part of the menu press Introduction Closing the Options menu To close the Options menu press on either the first or second screen The console remains in both Position Busy and shift mode Press SHIFT to return to unshift mode and pres
94. rce information may include the number of the extension that placed the call and the name of the person who is calling or the trunk line number for a call from outside the system If you ve chosen P R C Taiwan or Korean as the language for your display this information can only be displayed in English You may also see a code for the reason you received the call these abbreviations may vary CFWD for a call that has been automatically routed to you from an extension that has been programmed to forward all calls to you Call Forward All Calls CFNA for a call that has been routed to you from an extension that has been programmed to forward calls to you when there is no answer Call Forward No Answer Hunt for a call that has been automatically routed to you from an extension that has been programmed to forward calls to you when it is busy Call Forward Busy or that has been routed to you through a hunt chain Hunting The CW in the upper right indicates whether you have any calls waiting The second line gives information about the destination of a call and the console status The destination information can include the number dialed and the name of the person whose extension you dialed or the trunk and other access codes If you ve chosen P R C Taiwan or Korean as the language for your display this information can only be displayed in English The console status can be IDLE when the console is in idle mode
95. rieve their messages you can cancel the MSG WAITING signal at their extension You can also turn a MSG WAITING signal off when there is no call in progress 1 You receive a call from someone wishing to retrieve a message Press the Ipk key beside the flashing S indicator or msg ctr to answer R Determine whether this is a message retrieval call for the displayed extension Relay the message to the caller If the message retrieval call is for the displayed extension press msg canc If the message retrieval call is not for the displayed extension release the call see step 3b Press msg canc dial the extension that the message was retrieved for then press msg canc again Press RLS to end the RS call The tone stops The Ipk and S indicators go on steadily The msg canc indicator flashes The msg ctr ICI indicator is on The msg canc indicator goes off The MSG WAITING indicator at the dialed extension goes off The msg canc indicator goes on steadily The msg canc indicator flashes The msg canc indicator goes off The MSG WAITING indicator at the dialed extension goes off The RLS indicator goes on you are free to process other calls sooo 15555 Message Center Note A person calls you to retrieve messages by pressing MSG WAITING or by dialing a message center access code When the retrieval call first appears on your console the msg canc indicator
96. rnating between the idle and active call display When you have no calls in progress you can alternate between the idle display and the active call display by pressing the zm and keys From the idle display press the zm key to show the active call display from the active call display press the key to show the idle display Note You need to have the active call display showing when you want to Store an auto dial number Store a speed call number Store a Stored Number Redial number ahead of time Introduction The horizontal keystrip Directly below the display screen is a horizontal row of keys They are Centralized Attendant Service If you are the attendant at a remote location C H pressing this key automatically reroutes calls to a CAS attendant at the main location If you are a CAS attendant at the main location this key enables you to get a dial tone from a remote location to extend a call there 6 Position Busy Night Service In normal mode this key enables you to prevent JC calls from being routed to your console Used with the SHIFT key this key enables you to set up or alter Night Service connections and put the whole system in Night Service Signal Source CGM In normal mode it enables you to recall the caller or signal an extension for busy verification purposes Used with the SHIFT key when the console is idle it ena
97. roup DND WN flashes slowly To cancel individual The dnd ind indicator DND dial the extension goes on to be removed from DND mode To cancel group DND press dial the appropriate group identification code and then press again Convenience features Press dnd ind again The dnd ind indicator goes off the dialed extension or group is now removed from DND mode Press RLS to end the SN The Ipk and S indicators procedure ES go off The RLS indicator goes on Note f you have dnd group keys press the dnd group key beside a dnd group indicator which is on to cancel DND for that group The dnd group indicator flashes briefly then goes off seco 05e Convenience features Overriding Do Not Disturb A dnd ind indicator which is on tells you that you have dialed an extension in Do Not Disturb mode You can temporarily override DND for that call using this procedure im H Ei l 1 Press an idle Ipk key Dial the extension previously placed in DND mode NS Press dnd ind 7 The called party answers Press RLS when you wish to end the call og The Ipk indicator goes on You hear a busy signal The S indicator flashes The dnd ind indicator goes on You hear ringing The S indicator flashes slowly The dnd ind indicator goes off The S in
98. s Ot to receive calls at your console again Now let s look at the screens you see when you select each of the options from the menu Setting the display screen contrast If you press 1 on the Options menu you see this screen SETCONTRAST 1 4 2 exit There are eight levels of contrast between the characters you see on the screen and the background Press 1 to increase the contrast Press 2 to decrease the contrast Press to return to the Options menu Setting the buzz tone If you press 2 on the Options menu you see this screen SETTING BUZZ TONE 1 ON 2 OFF 3 PITCH 4 PITCH 5 VOLUME X 6 VOLUME exit Press 1 to hear a non stop buzz for pitch and volume setting purposes Then use 3 and 4 to raise and lower the pitch of the buzz Use 5 and 6 to raise and lower the volume of the buzz When you have found the pitch and volume you like best press 2 to silence the buzzing Press to return to the Options menu DP rA DII PDT Introduction Setting the language If you press 3 on the Options menu you see this screen SET LANGUAGE 1 1 ENGLISH 2 FRANCAIS 3 ESPANOL 4 DEUTSCH 5 ITALIANO 6 NORSK next exit The number in the upper right corner of the screen shows that this option takes up more than one screen Press that number to see the second screen SET LANGUAGE 1 GAEILGE 2 TURKCE next exit Move back and forth between the
99. s go on E 1 beside the flashing S steadily The msg ctr ICI Ll a indicator or msg ctr and msg indicators are ICI to answer on Take the message Determine whether it is intended for the displayed extension displayed extension signal at the dialed press msg indic If the extension goes on message is not intended for the displayed extension press msg indic dial a new extension and press msg indic again Press RLS to end the NN The RLS indicator goes 4 call ES on you are free to process other calls If the message is The msg indicator goes 3 intended for the WN off The MSG WAITING I SS 0000 153 ci Message Center Note 1 When the forwarded call first appears on your console the msg indicator goes on when there is no MSG WAITING signal at the called extension flashes when there is already a MSG WAITING signal at the called extension stays off if the MSG WAITING signal at the called extension is not equipped Note 2 Whenever you need to leave a MSG WAITING signal when no call is in progress press msg indic dial the extension number and press msg indic again Note 3 The MSG WAITING signal may be for example a flashing MSG WAITING indicator or a stutter dial tone it depends on the type of telephone sooo 154 eee Message Center Delivering a message When someone calls to ret
100. se two screens using and select a language by pressing the corresponding number key on the dial pad All display messages are then shown in the language of your choice Press to return to the Options menu Setting the time If you press 4 on the Options menu you see this screen SET TIME Hours _ Secs change exit This screen works differently than the previous ones You enter information rather than simply selecting your preference Introduction A short horizontal line called the cursor shows where your dial pad entries will appear on the screen First you enter hours 00 24 using the dial pad The cursor automatically moves to the next spot Here you enter minutes 00 59 When the cursor jumps to the last spot you enter seconds 00 59 Pressing the key moves the cursor to the start of the next input field Pressing this key while in the Secs field causes the cursor to jump back to the start After seconds the cursor jumps back to hours so that you can correct any mistakes To correct a mistake enter the change right over the old entry You can jump over an entry that is already correct without changing it to get to a mistake by pressing When you have set the time properly press to save the change Press to return to the Options menu Setting the Date If you press 5 on the first screen of the Options menu you see this screen SET DATE Day Year
101. t Disturb DND mode is free to place calls but appears busy to all incoming calls You can put one extension or a predefined group of extensions into Do Not Disturb mode WI eil 1 Press an idle Ipk key n The Ipk indicator goes on Press dnd ind You can 2 now set up individual or group DND To set up individual DND 3 dial the extension requesting DND To set up group DND press then dial the appropriate group identification code then press again R The S indicator goes on The dnd ind indicator flashes slowly The dnd ind indicator goes off or goes on if the extension or group is already in DND mode Convenience features The dnd ind indicator goes on the dialed extension or group is now in DND Press dnd ind again n Press RLS to end the SN The Ipk S and dnd ind procedure ES indicators go off The RLS indicator goes on Note f you have dnd group keys the procedure is simpler at any point press the dnd group key forthe group of extensions you wish to place in do not disturb mode The dnd group indicator flashes briefly then goes on Ce ke cove PPP Convenience features Canceling Do Not Disturb You can cancel Do Not Disturb DND for a single extension or for a predefined group of extensions Titer 1 Press an idle Ipk key n The Ipk indicator goes on Press dnd ind You can The S indicator goes on now cancel individual or WN The dnd ind indicator g
102. te format and 2 4 line mode If you press 4 on the Options menu you see this screen OPTIONS DISPLAY 1 TIME 2 DATE 3 FORMAT lt exit gt Press 1 to set the time format The time format screen looks like this DISPLAY TIME 12 hour echange exit There are two formats for the time 12 and 24 hour format Press to change back and forth between the two formats Press to return to the previous screen Introduction Press 2 to set the date format The date format screen looks like this DISPLAY DATE DD MMM YY lt exit gt There are two formats for the date day month year and month day year Press to change back and forth between the two formats Press to return to the previous screen Press to return to the Options menu Setting the display mode format DISPLAY FORMAT 2 4 LINE DISPLAY MODE lt change gt exit Press 3 to set the display mode format There are two formats for the display 2 lines or 4 lines format Press to change back and forth between the two formats Press to return to the previous screen coer 23oooo REET CEET Introduction Setting the key clicking If you press 5 on the Options menu you see this screen SET KEYCLICK 1 ON 2 OFF 3 PITCH 4 PITCH 5 VOLUME 6 VOLUME change exit Press to turn key clicking on and off When key clicking is on you hear a beep every time you press any key on the
103. ther an extension user or an outside caller A maximum of two trunks can be in the conference at one time Press an idle Ipk key and NS The Ipk indicator goes on dial the number of the You hear ringing The S first conference party indicator flashes slowly When the first party answers the S indicator goes on steadily Dial the number of the Theexcl src indicator next conference party WN goes on the first party is NS automatically placed on hold while you dial The D indicator flashes slowly When the second party answers the D indicator goes on steadily Press conf 3 conf 6 The excl src and D Repeat steps 2 and 3 to indicators go off you and add more parties to the the first two conference conference partiesare connected ecce 5g occ Basic call processing 4 If you want to hold the SS The Ipk indicator flashes a conference at your slowly The S indicator console press RLS ES remains on The RLS indicator goes on you are free to process other calls If you wantto release The Ipk and S indicators 4b the conference from go off The RLS indicator your console press goes on you are free to RLS src then RLS process other calls Note To reenter a conference that is being held at your console press the Ipk key beside the flashing lpk indicator To end the conference call press the Ipk key beside the flashing Ipk indicator then RLS src then RLS The console should be in normal mode whe
104. tinuous buzz Press to return to the Options menu Setting the display language If you press 3 on the Options menu you see this display SET LANGUAGE 1 1 6 il EXIT 1 ENGLISH lt gt MORE The 1 on the first line of the display tells you there are several levels to this menu The 1 6 on the first line of the display tells you there are six items in the first level of this menu Press to see the additional menu items Pressing repeatedly will step you through all the menu items SET LANGUAGE 2 1 6 lt gt EXIT 1 GAEILGE lt gt MORE SET LANGUAGE 3 1 3 il EXIT 1 POLSKI MORE In all there are 15 languages to choose from They are separated into three menu levels Level 1 English French Spanish German Italian Norwegian on ge co NE seco QQeoeeo coer Qd cec Introduction Level 2 1 lrish 2 Turkish 3 Katakana 4 P R C 5 Taiwan 6 Korean Level 3 1 Polish 2 Czech Slovak 3 Hungarian To select one of the languages listed on the menu use the dial pad to enter the number that corresponds to the option Since there are several languages represented by the same number you must be at the appropriate menu level when you enter the language number Press to return to the Options menu Setting the time and date format If you press 4 on the Options menu you see this display OPTION DISPLAY 1 2 lt gt EXIT 1 TIME 2 DATE Press 1 to change the tim
105. to end the procedure lt Trunk answer from any station TAFAS is now allowed The RLS indicator goes on you are free to process calls seco D1 EE cove 10227 Convenience features Turning Night Service on and off To determine the Night Service setting Night Service permits incoming calls that would normally be directed to the console to be routed to a preselected destination when the console is unattended You can turn Night Service on or off for a single or multiple console system To activate Night Service NN for a single console ES I press Unplug the handset or headset To cancel Night Service for a single console plug IS in the handset or headset J E H ZZ J ES imal A To activate Night Service for multiple consoles ES press SHIFT plus Ot at any console Unplug all handsets and headsets To cancel Night Service 4 for multiple consoles plug in at least one handset or headset U A Jl Note When all consoles but one are in Position Busy mode and the attendant at the only active console presses the system is automatically placed in night service mode Convenience features Enhanced Night Service This feature modifies the existing Night Service operation by
106. to wait for a connection you can put the third caller on silent hold until camp on becomes possible You are automatically recalled by the caller after a set time The caller wishes to wait w You hear dial tone from i 1 for a connection but N the remote location the mmm cannot be camped onto caller hears nothing The the busy extension remote ICI Ipk and S Press indicators are on C H 2 Dial the silent hold code N You hear four to six beeps r Press RLS to put the call SN The RLS indicator goes on silent hold on you are free to process other calls ET ml When recall occurs 4 check if camp on is possible If not either put the call back on silent hold steps 2 and 3 or end it by pressing RLS dest and then RLS Note When you place a call on silent hold the release link trunk RLT is held at the remote location When you use HOLD the RLT is held at your location seco 1355 ei Centralized Attendant Service CAS Transferring a recall to another remote extension A called party at a remote location can transfer a call back to you which you can then extend to another extension E T 1 uj mp 2 3a 3b You receive a recall from a remote location Press the Ipk key beside the flashing S indicator or remote to answer the ca
107. trace a nuisance call Enables you to turn off the message waiting signal at an extension after you have delivered the message for that extension Enables you to turn on the message waiting signal at an extension for which a message has been taken Enables you to flag outgoing calls as metered calls for billing and other administrative purposes international use only Enables you to connect to your organization s paging equipment Press the key for the duration of your announcement Enables you to change extension users access to the network When turned on user access to the network is usually more restricted Introduction Speed Call Enables a previously stored phone number of up to 31 digits to be dialed by the system automatically after you have keyed in the appropriate one two or three digit code This key also enables selected attendants to assign codes to the stored phone numbers Stored Number Redial Enables you to store a phone number up to 31 digits during a call snr setup during the call itself or ahead of time for later use The number can then be dialed just by pressing snr Emergency transfer switch The emergency transfer switch is located on the underside of your console When turned on incoming calls from selected trunks are presented to preselected telephones instead of your console Use this switch only during an emergency when these telephones must have direct access to dedicated trunks Backl
108. u Theexcl src indicator are speaking wishes to I goes on the caller is speak to another N automatically placed on Imi attendant Dial the hold The D indicator attendant access code flashes slowly The Ipk then dial the appropriate and S indicators are on attendant code When the called The excl src indicator 2 attendant answers m goes off and the D LE 1 press the Ipk key indicator goes on steadily you the called attendant and the caller are connected Press RLS to end your The RLS indicator goes connection in the call on you are free to process other calls ii Note 1 If you dial an incorrect attendant code you hear a fast busy signal and the D indicator stays off Press RLS dest Note 2 lf the called attendant is busy you hear a busy signal and the D indicator continues to flash slowly Press RLS to transfer the call to the attendant s queue Note 3 If the called console is in position busy you hear a busy signal and the D indicator flashes slowly Press RLS ecco G coco Basic call processing Break in post dial You can interrupt an existing connection in order to offer a call or relay an important message to one of ecce GQecece the parties mii Someone calls you and requests that you relay a message or extend the call to someone already on a call Dial the requested extension Press BKI to interrupt the connecti
109. uent calls are shown by the calls waiting CW display message only until the first call is released ICI indicators for each type of call in the queue then go on When several calls are presented to the idle console at the same time the first call in the queue is automatically routed to an idle loop key Ipk To answer this call you press the loop key All ICI indicators except the one for the call you have answered go off The calls waiting message shows that there are calls queued When you release from the first call the queued calls are shown by the appropriate ICI indicators You can answer every call in the queue in order by using the loop keys or you can give preference to a certain type of call using the ICI keys For example to answer a WATS call before you answer the other calls press the WATS ICI key All other ICI indicators go off and the WATS call is established Besides telling you the nature of a call the ICI indicator also gives you an idea of the number of calls of that type that are queued and how long the calls have been queued steadily on One call has been queued for less than 20 seconds flashing Two or more calls are queued or one call has been queued for more than 20 seconds eoeeQooos seco EEEE Introduction The assignment and positioning of the ICI keys within the keystrip is flexible Any of the following call types may be assigned to any of the ICI keys Call Forward No Answer The

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