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MCC 7100 IP Dispatch Console Setup and User Guide

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1. The format of this command includes password property name keyfile KEK1 keyfile KEK2 keyfile KEK20 The command also includes the name of the algorithm keyed and the key material The order of parameters and spacing between them must be adhered to for the key to be properly stored Backing up and restoring the KEKs in the MCC 7100 IP Dispatch Console is essential for restoring secure communications after an upgrade However if you only use clear key files or the CRPYPTRmicro there is no need for storing KEKs in the MCC 7100 IP Dispatch Console If secure communications in the MCC 7100 IP Dispatch Console are not managed by a KMF encryption keys are entered manually in a spreadsheet and then exported as an XML file The MCC 7100 IP Dispatch Console comes with a macros enabled spreadsheet KeyfileGen xlsm 6871024P93 A November 2013 Send Feedback 54 MCC 7100 IP Dispatch Console Setup and Installation Open Software Keyfiles using Excel KeyfileGen xlms can be opened using Microsoft Excel or OpenOffice Macros need to be enabled If KeyfileGen xml is to be used on a computer other than the MCC 7100 IP Dispatch Console where it was installed it may be copied to another computer In this case the schema file ikmf app file xsd must be copied with it and placed in the same folder The spreadsheet has a sheet for entering up to 500 keys and a sheet for entering two keysets Enter the CKR Keyset ID Ke
2. ccccccesceesseesceesseceeceeeeeeeeeeeeceaecneeeeeeeeeseeesaeenes 107 Customizing the Console Dispatch Status Taskbar Icon eccesessesseeeeceeceeeeneeeseeeeeeeeeaeeaeeaee 110 Adding a Proxy Server Connecti resserrer sinestunen asias Ae EE NEE SEa EE EEA EES 112 Editing a Proxy Server OMe COM 5 5a ssjacxeaspaceteseecerarenataceiantactiaasanaiae ETA EESE 112 Removing a Proxy Server Connection i j secciscssadasssssavcaanscaenasspanecaasysavwuhdoadevaansdeesanassatiaeapouseungnas 112 Adding a Remote MCC 7100 IP Dispatch Console to the Black List eeeeseeseeseeteeeeeeneeeaee 115 Editing a Remote MCC 7100 IP Dispatch Console on the Black List ee ceceeseeseeseeeeeeeeeeeee 116 Removing a Remote MCC 7100 IP Dispatch Console from the Black List 00 0 eeeeeeeeeeetees 116 Mapping and Unmapping a Speaker lt ccivadaiectcasrndornunccnm ina euatmanri oe inane 118 Testing a Speaker ineine teen eie E E EEE ERE AE EAE AA EEEE E aS 118 Configuring a non Motorola Headset 0 ccccceccceecessceesseceeceeeeeeseecseecaecneeeeseeeseecaeeeteeeeeeenseees 119 Mapping and Unmapping a non Motorola Desktop Microphone escesseeseeeeeeeeeeeeenseeneeees 119 Configuring a non Motorola USB Footswitch s cssccccscscesavenedacasnaidenssinadanasieginnentdacestincasiwadancses 120 Mapping and Unmapping Motorola Peripherals ceseesesseeseeeeeeeecesecenecaeeeeeeeeeeeeeaeeaeeneeens 120 Creating a Profile with non Motorola P
3. Aux Out 2 Call on Selected channel if configured Aux Out 3 Emergency Alarm Aux Out 4 Audible Alarm on Public Aux I O Aux Out 4 Audible Alarm on Public Aux I O Aux Out 3 Emergency Alarm Aux Out 2 Call on Selected Channel if configured Aux Out Op PTT ooN A nm AJ Ww dvd Enabling the Relays in the Windows Registry Procedure 1 Press the Windows logo key R to access the Run dialog box 2 Type regedt32 and click OK Step result The Registry Editor appears 6871024P93 A November 2013 Send Feedback 100 USB Audio Interface Module 3 Inthe Registry Editor to modify the values navigate to HKEY LOCAL MACHINE SOFTWARE Wow6432Node Motorola Console PM LocalRelayDisable 4 Change the value in the Edit String dialog box and click OK e Value of 1 default on install means the selected receive relay is disabled e Value of 0 means all local relays are enabled 5 Close the Registry Editor USB Audio Interface Module Specifications Before you mount and install the USB Audio Interface device USB AIM verify that you meet the environmental requirements necessary for the device to operate Table 18 USB Audio Interface Module Specifications USB Audio Interface Module Feature Specifications Physical dimensions Height excluding the rubber foot 1 65 inches 42 millimeters Width 8 39 inches 213 millimeters Depth 5 23 inches 133 mil
4. 6871024P93 A November 2013 Send Feedback 78 MCC 7100 IP Dispatch Console Setup and Installation File Type Location Note PWVault pwvadmin exe export app APP GROUP CRYPTO quiet fpath lt PATH gt where PATH is the directory and filename where the backed up data are to be placed Secure Software Key files If you use software key storage mode locate To open the keystorage and back up your key files directory in which the keyfiles are to be stored in the Console Dispatch Status application select the Encryption Licensing tab and click Key Store Note You must W perform these actions only when you uninstall the dispatch console Keyfiles are preserved during an upgrade Recovering a Damaged or Missing CRYPTR micro Card Troubleshooting procedures have indicated that the CRYPTR micro card must be replaced and reconfigured Prerequisites Before performing this process see Testing an Unresponsive CRYPTR micro Card on page 70 to ensure that the CRYPTR micro card was tested and determined to be defective Process 1 Insert the replacement CRYPTR micro card into the MCC 7100 IP Dispatch Console and launch the CRYPTRmicroManagement application Using the About CRYPTRmicroManagement window view the version numbers for the CRYPTR micro software see Testing an Unresponsive CRYPTR micro Card on page 70 for details Verify that these version numbers are up to date 2 Ifthe version numbers are not up
5. During the installation the CRYPTR micro install package installs an SD host controller driver See CRYPTR micro Installation Considerations on page 48 Procedure 1 Log on to the Windows 7 operating system as an administrator 2 Ifyou upgrade from a previous version of the MCC 7100 IP Dispatch Console software close the Elite Admin and Elite Dispatch applications and stop all third party software 3 Insert the MCC 7100 installation media into the CD DVD drive 4 Double click the Setup exe file 5 Inthe User Account Control window click Yes Numerous command windows can open and close as prerequisite programs are installed From the welcome page of the Motorola MCC 7100 setup wizard click Next 7 From the next page browse to the folder that contains the license files Click Next By browsing for the license files you import them to a predefined location If the license files already exist in the predefined location you do not have to import them again If you do not have the license files at the moment of installation you can still continue As long as the license files are not available in the predefined location the Elite applications and other licensed application do not start As soon as you copy the license files to the predefined location you can start all the licensed applications 8 Select the intended location to install the console software by performing the following actions If Then If you want to use the
6. o a DAAR 9 Install and configure the Windows 7 operating system on the workstation that you want to use as a dispatch console a Run the Motorola Operating System Installer MOSI See Windows Installation and Motorola OS Installer MOSI on page 41 b Configure Windows Components See Configuring Windows Components on page 41 Generate License Certificates for the MCC 7100 IP Dispatch Console See Generating License Certificates for the MCC 7100 IP Dispatch Console on page 46 Install the MCC 7100 IP Dispatch Console software See Installing the MCC 7100 IP Dispatch Console Software on page 47 Load secure keys and Algorithms See Load Secure Keys and Algorithms on page 49 Install third party or cohab software See Third Party or Cohab Software Installation on page 54 Install MOTOPATCH See MOTOPATCH Installation on page 55 Perform Windows Supplemental Configuration See Windows Supplemental Configuration on page 55 Configure Network Interface Card NIC on PC or server inside the ASTRO Radio Network Infrastructure RNI See Configuring the Network Interface Card for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI on page 56 Setup the peripherals See Peripheral Configuration on page 57 10 Setup the network See Setting Up Network on page 59 11 Only for dispatch consoles inside the ASTRO RNI Discover the MCC 7100 IP Dispatch Console in the Unified Event Manager See the Discovering Devices procedure in th
7. 12 Close the Control Panel window Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 43 Setting Up SNMP Services Inside the ASTRO RNI The services for Windows Simple Network Management Protocol SNMP are initially configured in Windows Procedure 1 an A U N In the Control Panel of the Windows operating system navigate to the Programs and Features pane From the left hand menu select Turn Windows features on or off In the Windows Features window expand the Simple Network Management Protocol SNMP node Select the WMI SNMP Provider check box Click OK Configuring Windows SNMP Components for a Console inside the ASTRO RNI The configuration of Simple Network Management Protocol SNMP allows the computer to receive SNMP trap messages These message are then forwarded to SNMP management programs running on the computer When and where to use Use this procedure for SNMP version or 2 only For SNMPv3 configuration see the SNMPv3 manual 7 Note The SNMP services are not available for a console deployed outside the ASTRO RNI Procedure 1 Inthe Control Panel of the Windows operating system navigate to the Administrative Tools pane 2 Double click Services 7 Note If a User Account Control dialog box displays click Continue Figure 2 Administrative Tools Services _ k gt a File Action View Help e9 000 blH m s n p 4 Services Local Name
8. Additional Procedures and Information on page 135 provides additional helpful procedures and information that are not part of the typical MCC 7100 IP Dispatch Console installation Enhanced Alert Tones on page 141 provides information about creating customized alert tones and using them on the MCC 7100 IP Dispatch Console e MCC 7100 IP Dispatch Console System Release Compatibility on page 147 provides support for using the MCC 7100 IP Dispatch Console in ASTRO 7 11 and ASTRO 7 13 systems Helpful Background Information Motorola offers various courses designed to assist in learning about the system For information go to http www motorolasolutions com training to view the current course offerings and technology paths Related Information For associated information about the radio system see the following documents Related Information Purpose Standards and Guidelines for Provides standards and guidelines that should be followed when setting up a Communication Sites Motorola communications site Table continued 6871024P93 A November 2013 Send Feedback 26 About MCC 7100 IP Dispatch Console Setup and User Guide Related Information Purpose Also known as R56 manual This manual may be purchased on CD 9880384V83 by calling the North America Parts Organization at 800 422 4210 or the international number 302 444 9842 System Documentation For an overview of the ASTRO 25 system documentation o
9. Console Status 2 Select the Proxy Sever List tab 3 Click Add to create a new proxy server entry 6871024P93 A November 2013 Send Feedback 60 MCC 7100 IP Dispatch Console Setup and Installation 6 In the Host IP field enter the lt hostname gt or lt IP address gt for the PRX 7000 server Note When using an IP address use the NAT d IP address of the CEN for the PRX 7000 Console Proxy The proxy server is only included if a proxy is configured by hostname in the Console Dispatch Status application Enter a text string to uniquely identify each proxy server entry Step example Site 55 Server Click Save Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI After you configure the IP and DNS information of the dispatch console the MCC 7100 IP Dispatch Console is added to the console site Active Directory domain Prerequisites Configure the DNS server IP addresses and DNS suffixes See Configuring the Network Interface Card for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI on page 56 join the Active Directory domain For additional domain authentication information see the Authentication Services manual Important It is highly recommend that the user apply a secure password to the Administrator account at 7 Note A domain administrator account and password associated with this domain account are required to this time Failure to do so may result in a security breach F
10. Setup and Installation This chapter provides information and activities associated with the setup and installation of the PRX 7000 Console Proxy This chapter also includes setup verification information and activities maintenance and troubleshooting and field replacement unit information as well as disaster recovery information to support the PRX 7000 Console Proxy PRX 7000 Console Proxy Software and Hardware Requirements The PRX 7000 Console Proxy requires a Windows based PC or workstation running a 64 bit version of Windows 7 Professional The server must also conform to the minimum supported hardware specifications of an MCC 7500 Console when running in a cohab environment See the MCC 7500 Dispatch Console with Voice Processor Module manual for details Note The HP Z420 is the recommended workstation to use for the PRX 7000 Console Proxy See Table 8 Hardware Specifications HP Z420 Workstation on page 37 for details PRX 7000 Console Proxy Cohab with MCC 7500 Installations The PRX 7000 Console Proxy can be installed as a standalone product or cohabited with an MCC 7500 Dispatch Console VPM based installation inside the ASTRO RNI Either or both can be installed with no impact to performance See the MCC 7500 Dispatch Console with Voice Processor Module manual for MCC 7500 Dispatch Console installation procedures Warning The PRX 7000 Console Proxy installation will not allow the console proxy to be installed cohabited with an
11. p SNMP Service Configuration x Host name IP or IPX address 16 In the Host name IP or IPX address field enter 127 0 0 1 and click Add 17 In the Traps tab click Apply 18 Click OK Configuring Primary DNS Suffix Configure the primary DNS suffix for an MCC 7100 IP Dispatch Console inside the ASTRO Radio Network Infrastructure RNI Note Do not follow this procedure for MCC 7100 IP Dispatch Consoles outside the ASTRO RNI If you have an MCC 7100 IP Dispatch Console outside the ASTRO RNI that is on the CEN domain verify that it meets one of the following conditions e They are installed in an ASTRO 7 11 system e They are installed in an ASTRO 7 13 system or later and the suffix was input as part of the hostname in the Provisioning Manager If it meets one of the following conditions enter the DNS suffix for the ASTRO domain in the Console Status application of this console See ASTRO Domain Configuration on page 112 Procedure 1 Inthe Run window of the Windows operating system enter sysdm cp1 and press ENTER In the Computer Name tab click Change In the Computer Name Domain Changes window click More A U N In the DNS Suffix and NetBIOS Computer Name window perform the following actions a Inthe Primary DNS suffix for this computer field enter the DNS suffix in the form of nmd lt XxX gt zone lt Y gt where lt XX gt is the console site ID and lt Y gt is the zone ID yy Important Thi
12. 3 Specify the name for the wav file 4 Click Save Send Feedback November 2013 6871024P93 A Appendix A MCC 7100 IP Dispatch Console Additional Procedures and Information This appendix provides additional helpful procedures and information that are not part of the typical MCC 7100 IP Dispatch Console installation Removing All MCC 7100 IP Dispatch Console Applications Use the following procedure to remove a previous version of the MCC 7100 IP Dispatch Console software The assumption is that the version that you want to remove is software that was successfully installed and is in an operational state When and where to use By uninstalling the Motorola MCC 7100 Series software you only remove the MCC 7100 application package Other dependency packages that are both Motorola packages for example Motorola Password Vault and Motorola OpenSSL and non Motorola packages for example 7 zip and DirectX runtimes are not automatically removed To remove them from the system uninstall them manually Procedure 1 Log on to the Windows operating system as an administrator 2 Inthe Control Panel navigate to the Programs and Features pane 3 Select Motorola MCC 7100 Console Operator Position Series 4 Click Uninstall W Note An error message can appear stating ERROR 1306 Another app has exclusive access to the file C Debug mdb Please shutdown all other apps and retry Ifthe message appears wait one minute and click Retr
13. If the dispatch console user transmits on any radio resources while the Off Hook signal is active the headset microphone is rerouted to the radio system for the duration of the transmission When the transmission ends the headset microphone is routed back to the telephone headset port audio output The headset earpiece audio routing is not changed during the transmission so the dispatch console user can still hear the audio received on the telephone The telephone headset port allows a dispatcher to use a single headset to communicate on both the radio system and a telephone system such as a 911 system W Note Do not connect the USB Interface Module to the telephone network directly The ability to communicate with a 911 system is available even when the USB Audio Interface Module cannot communicate with the MCC 7100 IP Dispatch Console PC Table 16 External Phone Interface Connector Pinout This table presents external phone interface connector pinout The pinout is the same as for Voice Processor Module VPM phone port Pin Number Description and Goo symbols indicate pin po larity 1 Jack Sense In 2 Jack Sense In Table continued Send Feedback November 2013 6871024P93 A USB Audio Interface Module 99 Pin Number Description and symbols indicate pin po larity Audio In from Phone System Audio Out to Phone System Audio Out to Phone System Audio In from P
14. MCC 7100 IP Dispatch Console software when the Windows Supplemental CD changes or when reinstalling the operating system Note Before processing ensure that any cohab applications are installed prior to applying the Windows Supplemental CD The installation of the Windows Supplemental CD is only required for an MCC 7100 IP Dispatch Console inside the ASTRO RNI in a K core system For an MCC 7100 IP Dispatch Console outside the ASTRO RNI the following supplemental configuration template must be executed from the Windows Supplemental CD e Windows Security Configurations Scripts AHT MCC 7100 IP Console Outside RNI ApplyAHT exe For an MCC 7100 IP Dispatch Console outside the ASTRO RNI that is joined to a CEN domain then the MCC 7100 IP Consoles Outside RNI Group Policy Objects can be imported from the ActiveDirectory data GPO folder on the Windows Supplemental CD and linked to the appropriate Organizational Unit on the CEN domain controller 6871024P93 A November 2013 Send Feedback 56 MCC 7100 IP Dispatch Console Setup and Installation 7 Note The supplemental configuration template and GPO for an MCC 7100 IP Dispatch Console outside the ASTRO RNI will disable the Windows system restore feature System restore has the potential to disrupt the audio of an active call when a system restore point is initiated For best performance of the MCC 7100 IP Dispatch Console application it is recommended to leave system restore d
15. Peripheral Configuration Tool 2 From the File menu select USB AIM Software Upgrade 3 Inthe firmware information window select Upgrade 4 Inthe warning window click Yes Step result The upgrade process takes a few minutes After the upgrade process finishes the USB AIM device restarts In the firmware information window you get a message about a successful software upgrade 5 Click OK USB AIM Device Information If you need details about your USB Audio Interface Module device you can easily retrieve it by using the USB AIM Device Information window in the Peripheral Configuration Tool application The window contains the following information e Firmware version Kit number e Tanapa number Accessing the USB AIM Device Information In the main menu of the Peripheral Configuration Tool application click File USB AIM Device Information Note If the Peripheral Configuration Tool cannot access the information about the USB Audio W Interface Module device an error appears in the USB AIM Device Information window If you encounter this issue close the window and unplug the USB cable from the USB AIM device and from the MCC 7100 IP Dispatch Console PC Wait a while plug the cable in again and reopen the USB AIM Device Information window Copying the USB AIM Device Information In the USB AIM Device Information window click Copy to clipboard USB Audio Interface Module Troubleshooting To diagnose problems with the USB
16. Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Console Status Select an existing proxy server connection in the Proxy Server List Click Edit Modify the Host Name IP or Notes fields Click Save an bk WwW N Removing a Proxy Server Connection Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Console Status 2 Select an existing proxy server connection in the Proxy Server List 3 Click Remove Send Feedback November 2013 6871024P93 A Console Dispatch Status and Peripheral Configuration Tool 113 4 Click Save Encryption Licensing 7 Note The Encryption Licensing tab only appears when the Console Dispatch Status application is launched from the MCC 7100 IP Dispatch Console The Encryption Licensing tab provides status information regarding the Crypto Status OTEK Status and Licensing Status for the MCC 7100 IP Dispatch Console Figure 21 Console Dispatch Status Encryption Licensing Fa Motorola Console Dispatch Status File Help Proxy Server List Encryption Licensing Crypto Status Key Storage Mode Hardware Key Storage Crypto Hardwere State Not Present Call Capacity 0 Calls Key Storage Path C Users Public Documents Motorola MCC 7100 KeyStorage Please restart elite for key store mode changes to take effect Key Store OTEK Status Connection Status OTEK Not Configured OTE
17. The microphone on the headset icon in the Summary pane is highlighted 6 Ifthe headset contains a push to talk button select the PTT Monitor tab 7 From the drop down list next to the device that you want to configure as your headset PTT select Headset 1 PTT 8 Save the profile e To save the changes to the existing profile select Apply e To save the changes as a new profile select Save As 9 Close the Peripheral Configuration Tool by clicking OK Audio Inputs Tab The Audio Inputs tab displays all the audio microphone devices currently configured in the Windows operating system To remove a device from the list of available devices disable the input device in the Sound panel of the Windows operating system You open the Sound panel by clicking the Control Panel button in the Peripheral Configuration Tool Mapping and Unmapping a non Motorola Desktop Microphone You map or unmap microphone devices by changing the current settings in the Audio Inputs tab Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool Select the Audio Inputs tab Map or unmap a microphone device by performing one of the following actions To map a microphone device go to the drop down list next to the device and select Desktop Microphone e To unmap a microphone device go to the drop down list next to the device and select the blank selection 7 Note Only one desktop
18. To enable the DSR mode meet the following the requirements during the installation Allow the dispatch console to apply the DSR configuration Start the Elite application to receive the following critical change notification that appears in the status bar of the application Critical configuration parameters have changed Please reboot the PC to utilize the updates At this point reboot the computer Otherwise the dispatch console cannot apply the DSR configuration and operate in DSR mode for example it cannot operate when switching between the primary and backup Master Switching Office MSO Configure the primary and secondary DNS server addresses for both master sites For the correct network settings see Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI on page 60 and the system configuration documentation or contact Motorola Solution Support Center SSC for further assistance DSR mode and others in non DSR mode until the reboot of all dispatch consoles 7 Note The console site can operate seamlessly on the primary master site with some dispatch consoles in a Setting Up the MCC 7100 IP Dispatch Console Use the following process to install the MCC 7100 IP Dispatch Console in your system together with all the necessary system components on which it depends Prerequisites If you use a system with Dynamic System Resilience DSR see Dynamic System Resilience Considerations on page 39 Process 1
19. audit each dispatch console to determine which version of the system release is currently installed Procedure 1 Obtain updated configuration files for all the following devices e Console site LAN switch See the System LAN Switch manual e Site routers See the System Gateways GGM 8000 manual or the System Routers S6000 S2500 manual e Zone Core Protection ZCP firewall See the Firewall manual e Control room firewall if equipped See the Firewall manual 2 Update the group policies objects GPO on the domain controller s for the MCC 7100 IP Dispatch Consoles See the Authentication Services manual 3 Set up the MCC 7100 IP Dispatch Console in Provisioning Manager to ensure the console authentication with the Lightweight Directory Access Protocol LDAP database 4 Install the PRX 7000 Console Proxy See Setting Up the PRX 7000 Console Proxy on page 81 6871024P93 A November 2013 Send Feedback 150 MCC 7100 IP Dispatch Console System Release Compatibility In an ASTRO 7 13 system you can install the PRX 7000 Console Proxy on a dedicated standalone client running Windows 7 or cohabited with one of the following applications e ASTRO 7 14 MCC 7500 Dispatch Console e ASTRO 7 13 or ASTRO 7 14 Console Alias Manager CAM client Note When you install the ASTRO 7 14 PRX 7000 Console Proxy on an ASTRO 7 13 system it must use the ASTRO 7 13 version of the windows supplemental configuration secure kit The ASTRO 7 14
20. ceccceccessessesesecseseseeseceseesececeseceeeeseeeseeneeeseeneeenes 89 Changing the Maximum Transmission Unit MTU ccccccsessecsecssececeseeseceseeseceeenseceeeeseeeneeeeeenseneeeaes 90 PRX 7000 Console Proxy Disaster RECOVELY c cccsecssessessseesecsecseceeceseeseceseeeceseseeceseeeaecaeeesecaaesaeceenaeesenaeens 90 Recovering a PRX 7000 Console Proxy Installation ccccceeccesseesecseceseceeceseeeeeseeeceseeeeeseeeeeeseeneeenes 90 Critical Backup Files for the PRX 7000 Console Proxy ceccceccesseessesseessessecesensececesececeeeereseeeeeeeneenes 91 Chapter 4 USB Audio Interface Modulle sscccsssssscssssscccsssssecssssesssscsees OS USB Audio Interface Module Connections cccceeccsecssssessecsesseeseseceeeecsacnceeeesecnaeaeeseseecaeeeeeaceaecaseeceaseaseeeetenee 93 Peripherals Supported with USB Audio Interface Module eececcesceeseeeseceeceseeeceseeseceeceeeceseeeeeneeneeeaeeeeenees 94 Desk Mictophone 22 2005 4 c el ashes ee AR ek a e E E A a A ee 94 FOOtS Witches teste eee Resales tad act eek IO IE ta sg OS LS ae od i Sate Sass aS 95 Headset Jacks sscvsicicpegthi stestyn dreveegsesesctsbeliccessceia sate ciuesstivebconeyaincdibyesien ness otetecesseeeesl east encores i 96 External Paging Encoder Port ccccscesccsssesscescesseeseeeeeescescecseeseecsecsaecaeceaeaeceaeeeecesesaeseseseseeeeeeeeneeaeeenes 97 Local sHogeing Recorder Portesson eeen evc vets ined ooh bed av b eats Ho Ries
21. is fluctuating or consistently display one or zero bars then contact a system administrator to help diagnose any potential network issues Volume Levels Are Too Low The MCC 7100 IP Dispatch Console contains controls configurable in Elite Admin to adjust the speaker volume for the individual speakers mapped through the Peripheral Configuration Tool Ensure that the speaker volume is set to an appropriate level for the given speakers See the MCC 7500 Elite Dispatch User Guide for details No Audio Sent or Received from the Peripherals The Peripheral Configuration Tool and the Windows Sound applet can both be used to diagnose any potential peripheral issues For example a connection is established between a remote console and the console proxy but no audio is heard at the peripherals Process 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool 2 Examine the Audio Input and Audio Output tabs Note Verify the name and description of the currently mapped peripherals The mapped peripherals drop down list displays the current peripheral type Speaker1 8 Headset Microphone etc 3 Verify that mappings are present Note The minimum set of peripherals required for dispatch is at least one desktop speaker and one desktop microphone Verify that one speaker is mapped in the Output tab and one desktop microphone is mapped in the Input tab Note If any of the mapped p
22. the columns in the call list position Send Feedback November 2013 6871024P93 A Instant Recall Recorder 131 If you want to hide a column that you perform the following actions do not use 1 Right click any column header in the call list 2 Inthe sensitive menu clear the check box next to the name of the column that you want to hide Playing Back Calls in the Instant Recall Recorder Application Use the Instant Recall Recorder IRR application to play back the recorded calls During a single playback session you can play back single calls multiple calls or portions of calls Procedure 1 Start the IRR application See Starting the Instant Recall Recorder Application on page 129 2 Play back the desired audio portion by performing one of the following actions If If you want to play back a single call Then perform the following actions 1 In the call list highlight the call that you want to play back 2 Click Play If you want to play back multiple calls perform the following actions 1 Inthe call list select the check boxes for the calls that you want to play back 2 Click Play If you want to play back a call from somewhere in the middle perform the following actions 1 In the call list highlight the call that you want to play back 2 Inthe sound visualization section double click the waveform in the place from which you want to start playing back the call
23. 132 Activate the filter by clicking the filter magnifier icon E Step result A box with the filter details appears above the call list 4 Deactivate the filter by clicking the exit icon E in the box with the filter details Call Filters in the Instant Recall Recorder Application If you want to reduce the number of calls on the call list you can filter for specific information by using one of the six filters available in the Instant Recall Recorder IRR application The filters available in the Instant Recall Recorder correspond with the detail columns in the call list Unit Alias Use to limit the number of entries on the call list to calls with a unit that has a specific unit alias To use this filter you enter the whole unit alias that you look for or a string of characters from this unit alias or a specific character from this unit alias Unit ID Use to limit the number of entries on the call list to calls with a unit that has a specific unit ID or calls with unit IDs that suit the range that you specify To use this filter you enter the whole unit ID that you look for or specify the minimum and maximum unit ID in the range Channel Alias Use to limit the number of entries on the call list to calls that took place on a channel with a specific alias To use this filter you enter the whole channel alias that you look for or a string of characters from this unit alias or a specific character from this unit alias Start Time Use to
24. 172 76 9 3 Proxyl CEN The proxy server is only included if a proxy is configured by hostname with the use of the 7 Note Include the IP address and hostname for the proxy server in the Customer Enterprise Network Console Dispatch Status application See Adding a Proxy Server Connection on page 112 5 Save changes to the hosts file Configuring the External NTP Time Source on Consoles in ASTRO 25 Conventional K1 K2 System Anet time command is used to configure the external time source for an MCC 7100 IP Dispatch Console in K core systems Procedure 1 Inthe Run window ofthe Windows operating system enter cmd and press ENTER 2 Inthe DOS command window enter net time setsntp lt IPAddress gt 7 Note Since no domain controller exists in a K1 K2 system you must use an IP Address instead of a hostname 3 Press ENTER Credentials for Secure SNMPv3 Common Agent Optional You set up or restore the secure SNMPv3 credentials only for an MCC 7100 IP Dispatch Console inside the ASTRO Radio Network Infrastructure RNI Read the following topic to learn about the rules to follow when you use SNMPVv3 credentials The IP address of the dispatch console directly affects SNMPv3 functionality If you modify the IP address after its initial setting it can require that you reset the SNMPv3 user credentials on the dispatch console PC For more information see the Configuring Console Site Elements for SNMPv3 procedure in the SNMPv3 m
25. Audio Interface Module device use the LED indicators on the front of the device They provide helpful information about the possible causes of the problem If you cannot diagnose the problem by using the LED indicators review the troubleshooting scenarios for a procedure that can work for the symptoms you observe If you cannot find a scenario for the issue you have or the provided scenario does not work contact Motorola Solution Support Center SSC USB Audio Interface Module Indicators USB Audio Interface Module USB AIM has one green LED and one red LED on the front panel Use these LEDs to verify the status of the device and resolve any issues When the USB Audio Interface Module AIM is fully operational the green LED on the front of the device is on and the red LED is off It means that device is in the online state Any other configuration indicates possible issues Send Feedback November 2013 6871024P93 A USB Audio Interface Module 105 Figure 16 USB Audio Interface Module State Indicators Green LED Red LED AA MOTOROLA AIM_USB_front1_A Table 20 USB Audio Interface Module States Red LED USB AIM USB AIM Device State Description State Device State On Off Online The USB AIM device is operational The USB interface is up and working Flashing Off Link Down The USB AIM device is operational but the USB interface is not active External Phone Interface is active Possible Issues The USB cable i
26. Console System Components in an ASTRO 7 13 System System Components ASTRO 7 13 Requirements System Architectures The System Architectures that support MCC 7100 IP Dispatch Consoles are K L1 L2 M1 M2 and M3 cores Client Operating System You must install the MCC 7100 IP Dispatch Console software on a client running the Windows 7 Professional operating system MCC 7100 IP Dispatch Console You can install the MCC 7100 IP Dispatch Console on a standalone Cohabitation client It can also operate in parallel win an MCC 7500 Dispatch Console PRX 7000 Console Proxy Cohabitation You can install the PRX 7000 Console Proxy on a standalone client dedicated to this software application or cohabited with an ASTRO 7 14 MCC 7500 Dispatch Console Installation Media To install the MCC 7100 IP Dispatch Console in the ASTRO 7 13 system you use the ASTRO 7 14 installation media Firewall You must update the ASTRO 7 13 ZCP firewall configuration Console Site LAN Switch You must update the ASTRO 7 13 console site LAN switch configuration Console Site Router You must update the ASTRO 7 13 console site router configuration Setting Up the ASTRO 7 14 MCC 7100 IP Dispatch Console in an ASTRO 7 13 System Prepare your ASTRO 7 13 system for installing the ASTRO 7 14 MCC 7100 IP Dispatch Consoles and using the features that are available for this consoles Prerequisites Before you install any application or operating system software
27. Console in an ASTRO 7 11 System 148 6871024P93 A November 2013 Send Feedback List of Procedures Setting Display Properties occcayacsasasvnndacqavnvaccsnsmeasaayatensaninn dacs uss anced mas au ATR A EA ER EE 42 Setting Windows Power Options nccscsniccquiersatiemnses dates eta ened annues 42 Setting Up SNMP Services Inside the ASTRO RNI ccssscssesssssccssncsscesssssccseecstscssencseenessnes 43 Configuring Windows SNMP Components for a Console inside the ASTRO RNI eee 43 Configuring Primary DNS SUPR swccsicnsvesuanescsndeassnteonsu este ennsawosesieddeunedvedilebeusiusetuswoisnenatincsdinenes 45 Installing the NET Framework 3 5 on the Windows 8 Operating System Outside the ASTRO RN Ise E A E E 46 Installing the MCC 7100 IP Dispatch Console Software c ccccccsecsseceteceeeeeeeeeeseecsaeeeeeeneeeenaees 47 Configuring the Network Interface Card for an MCC 7100 IP Dispatch Console Inside the ASTRO RIN ccisvsssiceaennsnccusshsnncanoisaewaipaasersiiasucsishadeitauieseeanpsatersorsmeanasatnaannnecap ane ananaanaanaen 56 Modifying the Default Audio Peripherals ccccceccccesceesceesseceseceeeeeeeeeeseecaeceeeeeeeenseeesaeeneeeaes 58 Disabling Enabling Audio Devices in Windows wisscssscsssstsosssssseasnessscevanesuaticnsdvessssiivassnssesexsusaaustess 58 Disabling Feedback Audio for Headset Devices 0 cccceeccesscesssecseceeeeeeceesseecsaeceseeseeeeeaeecsaeeneenees 58 Setting Up a Proxy Server Conne
28. HD Audio 2nd output Realtek ag Definition Audio Front Left Realtek HD Audio 2nd output Realtek High Definition Audio Front Right Fae ee ee o a USB AIM cory e Related Links Peripheral Configuration on page 57 Audio Outputs Tab The Audio Outputs tab displays all the audio speaker devices that are currently configured in the Windows operating system All the types of audio devices in this tab are speakers They can be the internal PC speakers external desktop speakers or the headset speakers The Peripheral Configuration Tool separates all available channels of an audio output device By using the Peripheral Configuration Tool you can selectively map or unmap the channels to audio speaker devices and in this way make the devices available for use by the Elite Dispatch For PCs containing a special sound card that supports more than 2 speakers all the speakers are available in the tool except for any subwoofer output Up to 8 desktop speakers are supported To remove a device from the list of available devices disable the output device in the Sound panel of the Windows operating system You open the Sound panel by clicking the Control Panel button in the Peripheral Configuration Tool 6871024P93 A November 2013 Send Feedback 118 Console Dispatch Status and Peripheral Configuration Tool Mapping and Unmapping a Speaker You map or unmap speaker devices by changing the current setting
29. Interface Module to the telephone network directly Table 13 USB Audio Interface Module Peripherals Port Type Peripheral Type Two DB15 connectors Two headset jacks Eight RJ45 connectors One desk microphone One footswitch One external paging encoder One telephone headset port One local logging recorder One auxiliary output port for four generic auxiliary output channels Peripherals Supported with USB Audio Interface Module The USB Audio Interface Module supports most of the Motorola standard peripherals Read the following topics to learn more about the Motorola standard peripherals that you can connect to the USB Audio Interface Module device and about the USB Audio Interface Module ports Desk Microphone The USB Audio Interface Module is capable of supporting a desktop microphone The desktop microphone contains a transmit button and a monitor button in the base for use with the selected radio channel or channels For each dispatch console you can use one desktop microphone Send Feedback November 2013 6871024P93 A USB Audio Interface Module 95 Figure 13 Gooseneck Microphone MCC7500_microphone The desk microphone can be attached to a horizontal surface or left freestanding so that the dispatcher can pick it up The 18 inch long flexible shaft makes it possible for the dispatcher to position the microphone head within a few inches of their mouth even when the base is placed behind a keyboard or writing
30. Module on page 103 Connecting USB Audio Interface Module To prepare the USB Audio Interface Module USB AIM device for operating in your system connect it to the MCC 7100 IP Dispatch Console plug in all the necessary peripherals and power it on Procedure 1 Connect the USB AIM device to the MCC 7100 IP Dispatch Console PC by using the provided USB cable 2 Connect the peripherals to the appropriate USB AIM ports See USB Audio Interface Module Connections on page 93 3 Connect the USB AIM device to an 12V power socket by using the provided power supply Step result The green and red LEDs on the front of the device are on for a while Then the red LED goes off and the green LED stays on Result The USB Audio Interface Module is operational but not configured Related Links Installing and Configuring USB Audio Interface Module on page 102 Configuring USB Audio Interface Module on page 103 Send Feedback November 2013 6871024P93 A USB Audio Interface Module 103 Configuring USB Audio Interface Module After you connect the USB Audio Interaface Module to the MCC 7100 IP Dispatch Console it is operational but not configured To use the peripherals connected to the USB AIM device create a configuration in the Peripheral Configuration Tool application installed on the MCC 7100 IP Dispatch Console PC Prerequisites Verify the state of the LEDs on the front of the device If only the green LED is on the device is fully opera
31. Organization For assistance in ordering replacement parts or identifying a part number contact the Motorola Parts organization Your first response when troubleshooting your system is to call the Motorola SSC For Phone Phone Orders 800 422 4210 US and Canada Orders For help identifying an item or part number select choice 3 from the menu 302 444 9842 International Orders includes help for identifying an item or part number and for translation as needed Fax Orders 800 622 6210 US and Canada Orders Comments Send questions and comments regarding user documentation to documentation motorolasolutions com Provide the following information when reporting a documentation error e The document title and part number The page number with the error e A description of the error We welcome your feedback on this and other Motorola manuals To take a short confidential survey on Motorola Customer Documentation go to docsurvey motorolasolutions com or scan the following QR code with your mobile device to access the survey 6871024P93 A November 2013 Send Feedback Document History Version Description Date 6871024P93 A Original release of the MCC 7100 IP Dispatch Console Setup and November 2013 User Guide manual 6871024P93 A November 2013 Send Feedback Contents 9 Contents COV TIR NS ccsisiviccisysedecaysviciausnaecseabaiacseutesdesessaiuioupaiveeeabs ie eaiinas teen orkarnineGslpinieuanes dea iaannl
32. PTT devices The buttons are not available for the Motorola PTT devices connected to the USB Audio Interface Module Save the profile e To save the changes to the existing profile select Apply To save the changes as a new profile select Save As Close the Peripheral Configuration Tool by clicking OK USB AIM Tab The USB AIM tab contains a list of Motorola peripherals that can be connected to the USB Audio Interface Module USB AIM device The list is visible only when the USB AIM device is connected to the MCC 7100 IP Dispatch Console When the device is connected to the console PC all the Motorola peripherals are listed no matter whether they are actually connected to the USB AIM By using the USB AIM tab you can map or unmap the peripherals Mapping and Unmapping Motorola Peripherals Use the procedure to map or unmap the peripherals that are connected to the USB Audio Interface Module device USB AIM Prerequisites Connect the USB Audio Interface Module to the MCC 7100 IP Dispatch Console PC Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool Map the peripherals by performing one of the following actions If Then If you want to map all the click Configure AIM Motorola peripheral devices If you want to map or unmap perform the following actions a single Motorola peripheral 1 Select the USB AIM tab device j 2 For
33. Types Recorded by the Instant Recall Recorder Application ccceccesseescesceeseeseeeeeeeeneeeneenseeseensees 127 Configuring the Instant Recall Recorder Application cceccesccsssssssesceseeeeceeeeeeceseeeeeeaeeeeecaeesaecaeeaeceeeaeentens 128 Instant Recall Recorder Basic Operations ccccescesccescesscescesseeseeceeesceseecseesaecseceaeceecseeseeeseeeseseseeeeseeneeeaeeenes 129 Starting the Instant Recall Recorder Application ccccesesccesceesceseeseeeeeeeeeenceseeeaeeseecaecseecaeenseeseenaees 129 Closing the Instant Recall Recorder Application ccceeccesesscesceesceseeeeeesseececaeeaaecaeesaecneceaeeneeeseearens 129 Fixing the Instant Recall Recorder Window on the Top of the Desktop ceceescesseeseeseeeeeereeeeeenes 130 Contents 13 Switching the Instant Recall Recorder Window to the Compact Mode ceeccscscsssesseeeeeeeeteneeereerenee 130 Expanding and Collapsing Sections in the Instant Recall Recorder Window ccscseceseeeereeeeneees 130 Managing Detail Columns in the Instant Recall Recorder Call List cece ceceseeteeeeeceseneeeeeeecneeeees 130 Playing Back Calls in the Instant Recall Recorder Application cecsecsesssenseeececseeeeesecseeeceeceaeeeseeeeeeneees 131 Filtering Calls in the Instant Recall Recorder Application cecceeseesseescesceeeceseeeeecseeeaecaeenaeenseaees 132 Call Filters in the Instant Recall Recorder Application cccceccccscess
34. again use the Instant Recall Recorder fast forwarding and rewinding options Procedure Rewind or fast forward the played back audio by performing one of the following actions e Ifyou want to rewind a played back call click and hold the Rewind button e Ifyou want to fast forward a played back call click and hold the Fast Forward button Instead of the Rewind and Fast Forward buttons you can drag the thumb of the progress bar to the left or to the right Changing the Playback Speed in the Instant Recall Recorder Application If for some reason listening to a call at lower or higher speed can help you retrieve the information you need adjust the playback speed to your needs Procedure 1 Change the playback speed by performing one of the following actions e Ifyou want to decrease the playback speed to 50 percent of the original call speed under the speed slider click 1 2 e Ifyou want to increase the playback speed to 200 percent of the original call speed under the speed slider click 2 e Ifyou want to gradually change the playback speed in the speed slider click to the left or to the right of the thumb 2 Set the playback speed to the original call speed by clicking 1 under the speed slider Modifying the Playback Volume and Playback Quality in the Instant Recall Recorder Application Use the mechanisms available in the Instant Recall Recorder application to adjust the volume and improve the quality of the played
35. alert tone appears when you hover over the button For information about using alert tones in the Elite Dispatch application see the MCC 7500 7100 Elite Dispatch User Guide manual 6871024P93 A November 2013 Send Feedback Appendix C MCC 7100 IP Dispatch Console System Release Compatibility The backward compatibility feature makes it possible to use an MCC 7100 IP Dispatch Console together with the features available on this console in releases previous to the release in which the console was introduced The ASTRO 7 14 MCC 7100 IP Dispatch Consoles are backward compatible with the ASTRO 7 11 and ASTRO 7 13 systems Before you decide between installing and not installing a newer dispatch console in a previous system see the Dispatch Console Compatibility Guide manual The manual contains details about the features available for dispatch consoles used in system releases previous to the release in which the consoles were introduced If you want to use a new dispatch console in a system release previous to the release in which the console was introduced ensure to obtain and configure all the required components Before you install any application or operating system software audit each dispatch console to determine which version of the system release is currently installed ASTRO 7 14 MCC 7100 IP Dispatch Console System Components in an ASTRO 7 11 System Table 22 ASTRO 7 14 MCC 7100 IP Dispatch Console System Components in an
36. alert tones The predefined alert tones are stored in the following directory C Users Public Documents Motorola MCC 7100 alert tones default The custom alert tones are stored in the following directory C Users Public Documents Motorola MCC 7100 alert tones customized The Elite application supports up to 15 alert tones Custom alert tones override their corresponding predefined alert tones After the initial installation the default directory contains 15 predefined alert tone wav files and the customized directory is empty Custom Alert Tones Installation If you want to override a predefined alert tone with a custom alert tone you must meet the following requirements The custom audio file meets the required specifications See Enhanced Alert Tones Audio File Specifications on page 141 e The name of the custom audio file is Alert Tone lt number gt wav where lt number gt is the number of the predefined alert tone that you want to override e The custom audio file is in the following directory for the custom alert tones C Users Public Documents Motorola MCC 7100 alert tones customized Send Feedback November 2013 6871024P93 A Enhanced Alert Tones 143 For example if you want to override the predefined alert tone 15 with a custom file save the custom file in the customized folder with the name Alert Tone15 wav To restore access to the predefined alert tone remove the custom alert tone file from the customized dire
37. and being available to Windows operating system as a selectable default audio device 6871024P93 A November 2013 Send Feedback 58 MCC 7100 IP Dispatch Console Setup and Installation Ifyou want to enable a specific peripheral connected to the computer In this way you get it available in the Peripheral Configuration Tool and to Windows operating system as a selectable default audio device e Ifyou want to disable feedback for headset devices Feedback in a headset device appears when audio spoken into the headset microphone is played back into the headset speaker To create new configurations in the Peripheral Configuration Tool or perform more advanced configuration see the Peripheral Configuration Tool instructions Related Links MCC 7100 Peripheral Configuration Tool on page 116 Modifying the Default Audio Peripherals You can modify the audio peripherals settings initially configured during the installation of the MCC 7100 IP Dispatch Console software only within the Windows operating system This modification changes the default profile created by the Peripheral Configuration Tool You cannot delete the profile or modify it within the Peripheral Configuration Tool Procedure 1 Inthe Control Panel of the Windows operating system navigate to the Sound window 2 Inthe Playback tab from the list of connected audio devices select the device that you want to be the default device Click Set Default Note If the Periphe
38. and click OK 7 Note For Motorola purchased PCs i e HP Z420 select 100 Mb Full 10 Right click Local Area Connection and select Properties Send Feedback November 2013 6871024P93 A PRX 7000 Console Proxy Setup and Installation 87 11 Double click Internet Protocol TCP IPv4 and set the following values a Select Use the Following IP address in the General tab b Enter the IP address Subnet mask and Default gateway provided for this network interface card c Select Use the following DNS server addresses if not selected d Click Advanced to open the Advanced TCP IP Settings window e Select the DNS tab f Click Add enter the DNS server address in the TCP IP DNS Server window and click Add the save the address 7 Note Repeat this step for each DNS server in the order of use g Select Append these DNS suffixes in order h Click Add under the list of DNS suffixes enter the Domain suffix in the TCP IP Domain Suffix window and click Add to save the suffix i Verify that Register this connection s addresses in DNS is checked j Select the WINS tab and verify that the Enable LMHOSTS lookup check box is NOT selected k Click OK on all subsequent windows to save all IP settings 1 Click on No when prompt to reboot Setting Up the Domain for the PRX 7000 Console Proxy on L and M Core Prerequisites Configure the DNS server IP addresses and DNS suffixes See Configuring the PC Network Inte
39. application can access any of the proxy server connections to establish a secure link to the ASTRO RNI Only one proxy server connection can be accessed at any time Additional proxy server connections that are configured are used as a backup in case the current connection is not available The Console Dispatch Status application displays the current status of the active proxy connection The status of inactive proxy server connections is unknown You launch the Console Dispatch Status application from the Start menu of the Windows operating system by selecting All Programs Motorola MCC 7100 Dispatch Console Status The File menu is used to Exit the application Clicking File Exit exits the application Clicking X closes the window and places an icon in the Windows taskbar The Help menu is used to launch the online help or open the About window Console Dispatch Status Taskbar Icon The Console Dispatch Status taskbar icon allows the user to monitor the Link Statistics Open the Console Dispatch Status window or close Exit the application By default the taskbar icon does not appear in the Windows taskbar until the Console Dispatch Status application is opened and minimized See Customizing the Console Dispatch Status Taskbar Icon on page 110 for details Figure 17 Console Dispatch Status Taskbar Icon ME v Jg 1727694 Open all i 1 orolaw a Px 6871024P93 A November 2013 Send Feedbac
40. are enforced by licensing The capacities can also depend on the location of the dispatch console Table 10 MCC 7100 IP Dispatch Console Call Capacities Maximum Number of Maximum Number of Simultaneous Streams Resources Configured Eee Voice Encryption 5 15 Inside ASTRO Radio AES DES OFB and ADP Network Infrastructure RNI and outside ASTRO RNI 10 30 Inside ASTRO RNI and AES DES OFB and ADP outside ASTRO RNI 15 45 Inside ASTRO RNI only AES DES OFB and ADP 20 60 Inside ASTRO RNI only AES DES OFB and ADP If you deploy a higher tier dispatch console outside the ASTRO RNI the number of the simultaneous streams it supports is automatically downgraded to ten streams Dynamic System Resilience Considerations Dynamic System Resilience DSR strengthens ASTRO 25 voice and data communications networks for greater redundancy to ensure operational continuity in the event of disaster Each zone in a system with DSR is supported by two cores a primary core and a geographically separate backup core For more information see the Dynamic System Resilience manual 6871024P93 A November 2013 Send Feedback 40 MCC 7100 IP Dispatch Console Setup and Installation Warning Dynamic System Resilience feature is not supported in ASTRO 25 Conventional IV amp D K1 K2 System When you install or upgrade a dispatch console in a system with DSR the dispatch console must apply the DSR configuration to operate in the DRS mode
41. bin elite exe C Users Public Motorola MCC 7100 config precofiguredpatch elt authenticate 5 Save the file as PreconfiguredPatch bat and save it to the following location C Users lt Windows AUTHENTICATION USERNAME gt AppData Roaming Microsoft Windows Start Menu Programs Startup Note The AUTHENTICATION USERNAME should match the one that is used in the Registry for 7 Automatic Login The exceptions would be if zone suffixes or enumerated instances exist EG C Users motosec zone 1 004 In these cases use the most recent directory that matches your currently logged in Windows User account 6 Reboot the computer 7 Note After the computer reboots Windows automatically logs in and starts Flite Fault Managment Fault Management for Devices Inside the ASTRO RNI Note When auto discovering the MCC 7100 IP Dispatch Console from the UEM make sure to have the console application up and running otherwise auto discovery will fail and the device will need to be rediscovered MCC 7100 IP Dispatch Console Fault Management The MCC 7100 IP Dispatch Console supports the same fault interface as the MCC 7500 Dispatch Console The MCC 7100 IP Dispatch Console has the same sysOid as the MCC 7500 Dispatch Consoles Faults from the MCC 7100 IP Dispatch Console are displayed as Motorola Dispatch Console MCC 7500 6871024P93 A November 2013 Send Feedback 140 MCC 7100 IP Dispatch Console Additional Procedures and
42. calls on that talkgroup and able to decrypt incoming audio If a match is not found the Dispatch Console reports key failure during an attempt to use that talkgroup in secure mode Note If Secure Crypto keys need to be loaded after an installation or upgrade of an MCC 7100 IP Dispatch Console software they can be reloaded at any time after the MCC 7100 IP Dispatch Console software is installed A restart of the dispatch application is required to make use of any updated loaded keys The Key Store button in the Console Dispatch Status application launches the keystorage directory in Windows Explorer where the key files are placed Up to 10 files will be read in from the newest to the oldest Errors will be reported in the Event Viewer if the key files format and contents do not pass strict validation rules Since key files are not created manually but with the use of the KMF or the Keyfile Generation application most of the validation rules are enforced by both key entry tools Additional errors that can happen but cannot be enforced by the key entry tools include e Exceeding total supported number of keys across all key files 500 Exceeding total supported number of ADP keys across all key files 8 e Inability to decrypt contents of encrypted keys no KEK invalid KEK in the MCC 7100 IP Dispatch Console e Conflicting entries across multiple key files entries with the same CKR and Keyset values The key from the newer keyfile is kept and
43. device The licensing services will not run if this network device is disabled Verify that the power settings are correctly configured See Setting Windows Power Options on page 82 for details If using a temporary license open the license file in a text editor and verify that the license has not expired 6871024P93 A November 2013 Send Feedback 90 PRX 7000 Console Proxy Setup and Installation Look for a similar line in the license file The expiration date in non temporary cases is set to permanent INCREMENT console proxy conn motsol 1 0 07 feb 2012 10 Verify that the FLEXIm License Manager service is running as follows Ifthe service is not running start the service Ifthe service is running check the task manager and verify that motsol exe is running If not restart the service Changing the Maximum Transmission Unit MTU In the event that intermediate network elements routers switches drop packets greater than 1500 bytes it may be necessary to change the value of the MTU on the PRX 7000 Console Proxy or the MCC 7100 IP Dispatch Console to be a lower value Warning The MTU should only be modified as a last resort and after the all network settings have been check and verified Procedure In Windows 7 select Start and enter regedit in the search field In the registry editor navigate to HKEY LOCAL MACHINE SYSTEM CurrentControlSet Services Tcpip Parameters Interfaces interface nam
44. dk een SS 97 Telephone Headset Portieren aeniea esap ianareo ean na eaea pa a a Ea eaa E apani e aaea a aiee 98 Local Cons le Rela Outpt oa e E EEE E ia E EEE eee 99 Enabling the Relays in the Windows Registry cccscccscsssecseseteeseceeeeeceseesecesceneseneeeeeeseeseeeneenaes 99 USB Audio Interface Module Specifications e sesseeessseseeseeseseesreresseresstsreseeesetststesteessesesseeteserststeseresseneso 100 USB Audio Interface Module FRU FRE Information cccceescceccesecseeeseeeeceeeseceeceeeceseeeeeeeeeeeeeaeeseeeseenaeenees 100 USB Audio Interface Module Bonding and Grounding Requirement cescceceeseeeeceseeeeceteeeeeeseenteees 101 Installing and Configuring USB Audio Interface Module ccceceesecsecesecesceseeeeceeeeceseeeeceseeeeeeneeeeeeaeeeeenees 102 Connecting USB Audio Interface Module ccccceeseessesseceeceeceeceseeeceseeeeceseeseeeseeesecseeeaecaaeaeenaeeaeens 102 Configuring USB Audio Interface Module cececceccesecesceseeeeceeeeeeeeseeseceseeeeecseeenecseesaecsaeeaeeeeeaeentens 103 12 Contents Upgrading the USB Audio Interface Module Softwate c cccccccesseessesseesseseeesecesecseceseesecseesecesenseeeseeerenneeats 103 USB AIM Device nformati onise iie eei i E EE AEA E E 104 USB Audio Interface Module Troubleshooting se ssesseesesseseeseeeesersessestesessesststeestenessestssessesersrsreseenessesesses 104 USB Audio Interface Module Indicators cc eee
45. e1t configuration loaded in the Elite Dispatch application reload the e1t file The loaded e1t file is configured for a specific alert tone which is removed only from the default folder You restore the default alert tone and want to use it in the loaded e1t configuration After you restore the alert tone remove the customized alert tone No reload is necessary for the changes to be visible in the elt configuration loaded in the Elite Dispatch application e The loaded e1t file is not configured for a specific alert tone The alert tone is removed both from the default and customized folder You restore the default alert and want to use it in the loaded e1t configuration After you restore the default alert tone perform appropriate configuration in the Elite Admin application and reload the elt file e The loaded e1t file is not configured for a specific alert tone It is removed from the default but not from the customized folder You restore the default alert and want to use it in the loaded elt configuration After you restore the default alert tone remove the customized alert tone perform appropriate configuration in the Elite Admin application and reload the e1t file Provisioning Manager Configuration Before you launch the console application you must establish the following parameters in Provisioning Manager Tone Pre time Delay The Tone Pre time Delay parameter is particular to conventional channels It defines the amou
46. files used by the MCC 7100 IP Dispatch Console See Critical Backup Files for the MCC 7100 IP Dispatch Console on page 77 for a list of files 2 Install the recommended Windows 7 operating system if not previously installed and configured a Run the Motorola Operating System Installer MOSI See Windows Installation and Motorola OS Installer MOSI on page 41 b Configure Windows Components See Configuring Windows Components on page 41 3 Install the MCC 7100 IP Dispatch Console software See nstalling the MCC 7100 IP Dispatch Console Software on page 47 4 Install all associated Windows 7 components See Associated Windows Components Software Installation on page 49 for all required installation and configuration procedures Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 77 5 Restore critical files backed up in step 1 6 Only for dispatch consoles inside the ASTRO Radio Network Infrastructure RNI Rediscover the MCC 7100 IP Dispatch Console in the Unified Event Manager a Delete the MCC 7100 IP Dispatch Console from the Unified Event Manager See the Deleting Devices procedure in the Unified Event Manager manual b Discover the MCC 7100 IP Dispatch Console in the Unified Event Manager See the Discovering Devices procedure in the Unified Event Manager manual Critical Backup Files for the MCC 7100 IP Dispatch Console The archiving of critical files is essen
47. for USB Audio Interface Module 1 piece USB Audio Interface Module Bonding and Grounding Requirements General Bonding and Grounding Requirements You mount the USB Audio Interface Module device under the writing surface or on the top of the writing surface by using the mounting brackets that are shipped together with the device For the information about grounding and bonding equipment in dispatch centers see the following sections in the Standards and Guidelines for Communication Sites manual e Bonding to Equipment and Ancillary Support Apparatus e Grounding Earthing for Dispatch Centers and Network Operator Positions and Work Areas Grounding Cabling Standards When you attach the equipment grounding earthing conductors to your equipment and the ancillary support apparatus meet the following bonding standards e Each electronic equipment chassis must have a separate and independent equipment grounding conductor e Paint enamel lacquer and other electrically non conductive coatings must be completely removed from threads and bonding surface areas to ensure good electrical continuity NFPA 70 2005 Article 250 12 Note Using a star washer does not alleviate the requirement to remove non conductive coatings from attachment surfaces because the star washer does not provide enough contact surface area e Connections to steel and galvanized steel pipes conduit or other round member items mu
48. for the username used in step 4 Click OK Close the Registry Editor Creating Batch File for Automatic Network Authentication Procedure 1 2 In the Windows operating system open Notepad Enter the following ping 127 0 0 1 n 6 gt NUL Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Additional Procedures and Information 139 Note This line in the bat file pauses the computer for 5 seconds before continuing This is required for 7 Elite Dispatch software to properly initialize after Windows has been restarted The delay required vary based on the configuration of the device depending on what cohab applications are installed including antivirus software CPU speed and hardware configuration If the Elite software does not initialize with the 5 second delay it may be necessary to increase the delay time To adjust the delay time change the number after the n argument The delay time is second less that the number after n For example ping 127 0 0 1 n 11 gt NUL creates a 10 second delay 3 Press Enter 4 On the second line enter lt Path to Elite exe gt lt path to ELT file to be used for preconfigured patch gt authenticate Step example If the elite exe is installed in the default location and an ELT file called preconfiguredpatch elt exists then the line would be as follows including quotation marks C Program Files x86 Motorola MCC 7100
49. limit the number of entries on the call list to calls that took place within a specific range of time To use this filter you specify the range of time by setting the start time and the end time of the call End Time Use to limit the number of entries on the call list to calls that took place a specific time ago Specify the time that elapsed from the call or calls that you look for in hours minutes or seconds or by using all the values Yo can also enter the specific time when the call or calls ended Duration Use to limit the number of entries on the call list to calls of a specific duration To use the filter specify the minimum and maximum duration of the call or calls that you look for Sorting Calls in the Instant Recall Recorder To sort calls in the call list of the Instant Recall Recorder IRR application you click the header of column according to which you want to sort the calls Procedure Sort the calls in the call list by performing one of the following actions To sort the calls in the ascending order click the header of the column according to which you want to sort e To sort the calls in the descending order double click the header of the column according to which you want to sort Send Feedback November 2013 6871024P93 A Instant Recall Recorder 133 Rewinding and Fast Forwarding Calls in the Instant Recall Recorder Application If you play back a call and want to omit a specific portion or hear it once
50. local logging recorder port Telephone Headset Port The telephone headset port allows an external telephone set to be connected to the dispatch console This allows the dispatch operator to use their headset to communicate on both the radio system and the telephone set The port provides the following inputs and outputs e A600 Ohm analog audio output for the microphone audio from the headset e A600 Ohm analog audio input for the audio received from an external telephone e An input buffer for the Off Hook signal from the external telephone e An input buffer for an Auxiliary Jack Sense signal from the external telephone When a dispatch console senses a dry closure on the Off Hook input buffer it removes the selected radio audio from the headset earpiece and routes it into the appropriate speaker s Then it routes any audio appearing at the telephone headset port audio input to the headset earpiece The dispatch console also routes the headset microphone audio to the telephone headset port audio output which allows the dispatch console user to communicate hands free on the telephone set When the dispatch console senses a dry closure on the Auxiliary Jack Sense input buffer it ignores any closures on the Off Hook input buffer This causes the headset to work with the radio system instead of the external telephone system and allows the dispatch console headset to be used for radio operations when another person is staffing the telephone set
51. microphone can be configured for the MCC 7100 IP Dispatch Console If you use a non Motorola desktop microphone and either a non Motorola headset or the Motorola standard headset is mapped in the Peripheral Configuration Tool and connected to the dispatch console you cannot transmit by using the desktop microphone You must use the headset microphone Close the Peripheral Configuration Tool by clicking OK 6871024P93 A November 2013 Send Feedback 120 Console Dispatch Status and Peripheral Configuration Tool PTT Monitor Tab The PTT Monitor tab displays a list of dispatch Push To Talk PTT devices that are connected to the PC USB foot switches USB headsets with push to talk functionality and joysticks are supported Configuring a non Motorola USB Footswitch You configure a USB footswitch as a Push To Talk PTT in the Peripheral Configuration Tool Prerequisites Connect the USB footswitch to the PC and install all the necessary USB footswitch drivers Procedure 1 6 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool Select the PTT Monitor tab From the drop down list next to the device that you want to use as the PTT device select Footswitch Step result The footswitch icon in the Summary pane is highlighted Optional Test the PTT device by using the test buttons in the Button Test pane You can use the test buttons only to test non Motorola
52. no connection issues Procedure 1 Ensure that the peripherals are connected to the appropriate ports See USB Audio Interface Module Connections on page 93 2 Verify that the cables and connections for the peripheral devices are in an operating condition and not worn or broken and replace the defective cables 6871024P93 A November 2013 Send Feedback 108 USB Audio Interface Module 3 Verify that the peripherals are mapped correctly in the Peripheral Configuration Tool application See Configuring USB Audio Interface Module on page 103 Send Feedback November 2013 6871024P93 A Chapter 5 Console Dispatch Status and Peripheral Configuration Tool This chapter provides descriptions and procedures for using the Console Dispatch Status and Peripheral Configuration Tool Note The Console Dispatch Status application is installed as part of the MCC 7100 IP Dispatch Console and PRX 7000 Console Proxy software installations Console Dispatch Status MCC 7100 IP Dispatch Console In an MCC 7100 IP Dispatch Console installation the Console Dispatch Status application is used to setup and point to proxy server connections for MCC 7100 IP Dispatch Consoles deployed outside the ASTRO RNI For inside the ASTRO RNI configurations the Console Dispatch Status is only used for licensing and encryption Up to five proxy server connections can be configured in the Console Dispatch Status Once configured the Console Dispatch Status
53. not transparent Information Assurance IA will also result in this error Elite must be ran from an elevated Command prompt when using local Admin or domain Admin accounts on fully IA secured system Symptom The Elite application shows the error The console was denied access to data due to an embedded password mismatch or internal error Contact System Administrator and does not launch has cached NM data or launches based on cached data but still displays the error message Solution Uninstall and reinstall the MCC 7100 IP Dispatch Console software as follows 1 Manually uninstall the MCC 7100 IP Dispatch Console software See Removing All MCC 7100 IP Dispatch Console Applications on page 135 2 Install the MCC 7100 IP Dispatch Console software See nstalling the MCC 7100 IP Dispatch Console Software on page 47 Elite Console was Denied Access due to an Embedded Password Mismatch after Reinstalling All Software Symptom The Elite application shows the error The console was denied access to data due to an embedded password mismatch or internal error Contact System Administrator after the MCC 7100 IP Dispatch Console software is reinstalled Solution Add a new domain console user to the local pwvault group See Adding a New Domain Console User on page 67 Adding a New Domain Console User Procedure 1 Inthe Control Panel of the Windows operating system navigate to the Administrative Tools pane 2 Double click Compute
54. of the Windows operating system navigate to the Administrative Tools pane Double click DNS In the DNS Manager window on the left pane expand lt DNS hostname gt Forward Lookup Zones Right click the location of the Proxy Server for example nmd1 zone1 and select New Host In the Name field enter the remote console ASTRO RNI hostname In the IP address field enter the remote console ASTRO RNI IP address AAA A WO Nme Note For example z001s0010p01 nmd1 zonel and10 1 1 1 This should correspond to the actual hostname of the remote console combined with the ASTRO RNI suffix configured during the installation or in the Console Dispatch Status for example myOP CENsuffix nmdl zonel Select the Create Associated Pointer PTR Record check box 8 Click OK 9 Click Done Hardware CRYPTO Configuration Changing the Default CRYPTR micro Password The CRYPTR micro officer administrative and user passwords are both changed using the CRYPTR micro Management application When and where to use After an installation or upgrade the passwords will be reset to the default values and must be changed prior to running Elite Dispatch and processing secure calls Procedure 1 Navigate to C Program Files x86 Motorola Motorola CRYPTR micro Support Applications 2 Right click CRYPTRmicroManagement exe and select Run As Administrator Note Running as Administrator is only required when changing the officer user passwords and is n
55. supplemental CD to disable FIPS as follows 1 Insert the supplemental CD 2 Open an explorer window and navigate to Windows Security Configurations Scripts AHT MCC7100 IP Consoles FIPS Disable 3 Double click ApplyAHT exe 4 Reboot the PC Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 65 MCC 7100 IP Dispatch Console Maintenance and Troubleshooting See the following topics for information and procedures that help maintenance the MCC 7100 IP Dispatch Console and resolve any issues that can occur Dispatch Console PC Firewall Exceptions When you run a firewall application on the dispatch console PC the firewall application may prompt you to allow traffic from certain components of the dispatch console Depending on the configuration of the firewall application you can be prompted for any of the following dispatch console processes e AuxioManager exe e FileAudioDSP exe e IRR exe e ProxyClient exe e RCSync exe e RCSyncUser exe e WinQUICC exe If the firewall application prompts you for any of the processes allow the traffic so that it does not disrupt the dispatch console operation Upgrading the MCC 7100 IP Dispatch Console Software This process is used to upgrade an existing installation of the MCC 7100 IP Dispatch Console software Prerequisites A previous version of the MCC 7100 IP Dispatch Console software was installed on a Motorola certified PC The
56. tenia CONTA CE US AEE T EIEE O E Document History sissssssrsissesseiissssissssriessrerssvoossssosse ji stastsdisstosedsdsssou dise dep a eaaoine cenit List of Figur eS danncnnnnmninnincomeniaie ene eee LS TSU OE VAD GS sccsccevctecececccacecsccescsctccsacscetesecscedesecesscdeuencuetastasecasscescceastassecescecudeassacsectesesecessdastcdessecsee 7 List OF PFO CESS CS sesctoeiss cece cShesecsscdevesccctesesesiseseceadsesesssscesccssetesesssivesecessoevess cssesscesuesseussassseseateseesvecsesse LO TEENS OF PR OCCQUNES sossscsc cissiescicessecccdesiatecacscedecdentasccsesececedseteocdesscesccees iasesessccesedesssssdese cocacdoesasccssscoees 2 About MCC 7100 IP Dispatch Console Setup and User Guide ssccsssccssssecssseecssseesessees 25 Whatis Coveted In This Mantal senie EE EEEE EE 25 Helpful Background Information eceseseeeceecsseeeeeecsecseeseesecseceeeeesaeceeseessceaeeceseceecaesseseecaesaesaceaecaeeeesaeeaeenses 25 Related Information sene cote cabs E rE TE EEEE EE EE E AEAEE 25 Chapter 1 MCC 7100 IP Dispatch Console OvervieW e ssesseossesossosssoessoess 27 MCC 7100 IP Dispatch Console in Console Site Architectures cccccccsecsecseeseceseeseceeceseceseeseeeeeeeeeeeeseeneeeaes 29 MCC 7100 IP Dispatch Console Features cccceccessssssesseensessscssesnscoesseecsecsaessescessesensessensesnssnsesnsensesnesonseess 29 System Level Features s20sescseeteues dei aesesccsedecesdes E E E EE E dacuahedet
57. the Alert Tone button on the toolbar in the Elite Dispatch application They can stop sending the latched alert tone before the predefined time ends by pressing the Alert Tone button again See the MCC 7500 7100 Elite Admin User Guide manual Elite Dispatch Configuration and Operation After you launch the Elite Dispatch application the software automatically takes the following actions e Obtains the Tone Pre time Delay and the Alert Tone Talk Extend timers that you set up for the system e Uses the e1t file that you established in the Elite Admin application to determine which audio files must be available for transmission e Checks whether the available audio files conform to the format and specifications Enables properly configured audio files for use in the application The Elite Dispatch software also compares the number of audio files available in the defined location on the console client to the number of alert tones defined in the elt configuration If any of the audio files that are specified in the e1t configuration are not present in the defined localization the corresponding Alert Tone button is not available to the dispatcher To transmit an alert tone the dispatcher clicks the Alert Tone Selector button or the corresponding Alert Tone button in the Elite Dispatch application The Alert Tone buttons are numbered accordingly If you configured the micro help text for the Alert Tone buttons additional information about the
58. the contents of About box to see the CRYPTR micro version numbers Enable Disable FIPS In order to support DES OFB and ADP encryption algorithms Federal Information Processing Standard FIPS compliance must first be disabled in Windows The console software must be restarted if FIPS is disabled while Elite is running To disable FIPS in systems where the console is joined to an ASTRO domain the MCC7100 IP Consoles FIPS Disable GPO must be linked to the Windows7 MCC7100 IP Consoles OU This GPO is not linked by default and must be done manually This can be done in the ASTRO Domain Controller Group Policy Management Console See the Authentication Services manual for details To disable FIPS in systems where the console is joined to a CEN domain outside the ASTRO RNI the MCC7100 IP Consoles FIPS Disable GPO must be imported into the appropriate OU for the console See the Authentication Services manual for details and consult with the CEN network administrator Note Linking the GPO must be done in the correct order Disable FIPS GPO must be at the top of the link order this applies to MCC 7100 IP Dispatch Console on an ASTRO or CEN domain The above solution to disable FIPS through a GPO will not work on K core systems or on MCC 7100 IP Dispatch Console outside the ASTRO RNI where the OP could be joined to a different domain or no domain at all Use a local application supplemental configuration template from the
59. the previous settings are restored 6871024P93 A November 2013 Send Feedback Chapter 6 Instant Recall Recorder The Instant Recall Recorder IRR is a licensed application that is installed as part of the MCC 7100 IP Dispatch Console software The IRR software makes it possible to record audio traffic on the dispatch console on which it is installed By using the IRR application the dispatch operator can replay the recorded audio traffic to for example verify a specific piece of information The Instant Recall Recorder application does not require any additional installation tasks If you want to make your dispatch operators able to replay the calls that took place on their dispatch consoles order the number of IRR licenses you need When you follow the standard procedure for installing the MCC 7100 IP Dispatch Console software the IRR software is installed automatically As soon as you place the IRR license files in the right folder on the dispatch console position the dispatch operator can start using the software After you install the MCC 7100 IP Dispatch Console software you can start the application directly from the Windows operating system or from the Elite Dispatch application Before you start using the Instant Recall Recorder IRR you can use the default settings or perform a short and easy configuration in the application to adjust it your specific needs For example you can specify the audio types that you want to rec
60. to date the CRYPTR micro card needs to be updated 7 Note The up to date versions of the CRYPTR micro software image are located at C Program Files x86 Motorola Motorola CRYPTR micro Support Applications Driver red cryptr_upgrade prod bin a Open an explorer window and browse to C Program Files x86 Motorola Motorola CRYPTR micro Support Applications b Double click the CRYPTRmicroUpgrade application c Browse to C Program Files x86 Motorola Motorola CRYPTR micro Support Applications Driver red_cryptr_upgrade prod bin Note The CRYPTRmicroUpgrade application will guide you through the upgrading process for the CRYPTR micro card including ejecting and reinserting the CRYPTR micro card 3 Use the CRYPTRmicroManagement application to change Admin and User passwords on the CRYPTR micro card See Changing the Default CRYPTR micro Password on page 63 for details Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 79 4 Reload key management parameters and encryption keys If using manual key management use a KVL 4000 to program encryption keys into the CRYPTR micro card If using centralized key management use a KVL 4000 to load the Individual RSI KMF RSI and MNP if not using defaults Then perform a Store and Forward procedure See Load Secure Keys and Algorithms on page 49 for details 6871024P93 A November 2013 Send Feedback Chapter 3 PRX 7000 Console Proxy
61. use the following procedure to determine the issue When and where to use When start the Instant Recall Recorder application the following error appears Operating License could not be found Please install a valid license before invoking Procedure e Verify that the license is in the following directory C ProgramData Motorola MCC 7100 Licensing e Verify that the MAC address that you obtained during the license generation is the address of an enabled network device If this network device is disabled the licensing services do not run e Verify that the Windows power settings are correct See Setting Windows Power Options on page 42 Ifyou use a temporary license open the license file in a text editor and verify that the license did not expire by looking for a similar line INCREMENT software irr motsol 1 0 O7 feb 2012 1 The expiration date in non temporary cases is set to permanent e Verify that the FLEXIm License Manager service is up and running Ifthe service is not running start the service 6871024P93 A November 2013 Send Feedback 76 MCC 7100 IP Dispatch Console Setup and Installation Ifthe service is running but the mot sol exe executable is not running in the Task Manager restart the service Changing the Maximum Transmission Unit MTU In the event that intermediate network elements routers switches drop packets greater than 1500 bytes it may be necessary to change the
62. value of the MTU on the PRX 7000 Console Proxy or the MCC 7100 IP Dispatch Console to be a lower value Warning The MTU should only be modified as a last resort and after the all network settings have been check and verified Procedure 1 In Windows 7 select Start and enter regedit in the search field 2 Inthe registry editor navigate to HKEY LOCAL MACHINE SYSTEM CurrentControlSet Services Tcpip Parameters Interfaces interface name 3 Right click MTU of type REG_DWORD and select Modify 4 Enter the desired MTU size in hexadecimal Note The range of the MTU is 0x44 to the dynamically determined MTU in bytes Set this value to OxFFFFFFFF to change the MTU back to the default value of the network interface s dynamically determined MTU 5 Click OK Close the Registry Editor 7 Restart the computer MCC 7100 IP Dispatch Console Disaster Recovery This section provides details and references to help recover the MCC 7100 IP Dispatch Console in the event of a failure Recovering an MCC 7100 IP Dispatch Console Installation The recovery of an MCC 7100 IP Dispatch Console installation during a disaster recovery event requires a full installation When and where to use Disaster recovery is used in the event that the current installation of the MCC 7100 IP Dispatch Console has become unstable or inoperable Follow this process in this section to reinstall all necessary components Process 1 Backup critical
63. 00 Console Proxy The current Windows operating system must be updated with Windows 7 Professional with an approved service pack before installing the PRX 7000 Console Proxy software Windows Installation and Motorola OS Installer MOSI Before you install the MCC 7100 IP Dispatch Console software you must update the Windows 7 operating system with an approved service pack The installation of a fresh Windows 7 Professional operating system with an approved service pack is required to ensure proper operation Motorola provides two different installations depending on the computer hardware e MOSI 64 bit installation DVD for Motorola purchased workstations i e HP Z420 e Windows 7 Professional OEM DVD for customer laptop installations 7 Note For Windows 7 OEM installations customers are responsible for installing all required drivers Note The following restrictions must be followed when naming a laptop during the installation of the Windows 7 operating system Minimum length 2 Maximum length 48 Allowed numbers 0 9 English letters a zA Z Special characters No leading and trailing spaces Workstations purchased from Motorola are imaged with the correct Windows 7 operating system and Note 7 approved service pack All required drivers are configured and installed The MOSI installation and configuration local or over the network minimizes the wait time normally experienced during OS installations The MOSI medi
64. 00 IP Dispatch Console can be located in the following console sites e Console Site inside the ASTRO Radio Network Infrastructure RNI e Remote Console Site outside the ASTRO RNI e Remote Console Site at a Distributed Conventional Hub Site in a Conventional Subsystem MCC 7100 IP Dispatch Console Features This section provides a list of features supported by the MCC 7100 IP Dispatch Console as compared to the MCC 7500 Dispatch Console The section lists the features that are supported with the MCC 7100 IP Dispatch Console within the following areas e System Level e ASTRO 25 Trunking e ASTRO 25 Conventional e MDC 1200 Conventional e Analog Conventional e General Security Integrated Tone Paging Encoder e Peripheral Configuration Tool e Console Dispatch Status Integrated Instant Recall Recorder Related Links MCC 7100 Peripheral Configuration Tool on page 116 Console Dispatch Status MCC 7100 IP Dispatch Console on page 109 Instant Recall Recorder on page 127 System Level Features The system level features supported by the MCC 7100 IP Dispatch Console are listed in this section Table 1 System Level Feature for the MCC 7100 IP Dispatch Console System Level Feature Co hab with ASTRO Advanced Messaging Solution Full Participation in Radio System Agency Partitioning Smart Client Participation in Radio System Fault Management when in ASTRO RNI Configured via Radio System Configuration Manage
65. 13 Send Feedback 88 PRX 7000 Console Proxy Setup and Installation Note Once the computer has joined the domain the local administrator account not the domain account is renamed to MotoSec 7 Logon to the Windows operating system with a domain account and perform a group policy update a Inthe Start menu search box enter cmd b From the list of results right click emd and select Run as administrator c When prompted in the User Account Control window select Yes d Inthe command prompt window enter goupdate force and wait for the operation to complete e Close the command prompt window f Reboot the computer PRX 7000 Console Proxy Maintenance and Troubleshooting Upgrading the PRX 7000 Console Proxy Software This process is used to upgrade an existing installation of the PRX 7000 Console Proxy software Process 1 Log on to the Windows 7 as an administrator 2 Install the PRX 7000 Console Proxy software See nstalling the PRX 7000 Console Proxy Software on page 84 Note If any issues occur during the upgrade process manually remove the existing version of the PRX 7000 Console Proxy software See Uninstalling the PRX 7000 Console Proxy Software on page 88 for details Afterwards repeat the upgrade process Uninstalling the PRX 7000 Console Proxy Software This procedure is used to uninstall a previous installation of the PRX 7000 Console Proxy software that was not installed incorrectly Prerequisites The pr
66. ASTRO 7 11 System System Components ASTRO 7 11 Requirements System Architectures The System Architectures that support MCC 7100 IP Dispatch Consoles are K L1 L2 M1 M2 and M3 cores Client Operating System You must install the MCC 7100 IP Dispatch Console software on a client running the Windows 7 Professional operating system MCC 7100 IP Dispatch Console You must install the MCC 7100 IP Dispatch Console on a standalone Cohabitation client No cohabitation is supported with the MCC 7100 IP Dispatch Console in an ASTRO 7 11 system PRX 7000 Console Proxy Cohabitation You can install the PRX 7000 Console Proxy on a standalone client dedicated to this software application or cohabited with an ASTRO 7 14 MCC 7500 Dispatch Console Installation Media To install the MCC 7100 IP Dispatch Console in the ASTRO 7 11 system you use the ASTRO 7 14 installation media Firewall You must update the ASTRO 7 11 ZCP firewall configuration Console Site LAN Switch You must update the ASTRO 7 11 console site LAN switch configuration Console Site Router You must update the ASTRO 7 11 console site router configuration 6871024P93 A November 2013 Send Feedback 148 MCC 7100 IP Dispatch Console System Release Compatibility Setting Up the ASTRO 7 14 MCC 7100 IP Dispatch Console in an ASTRO 7 11 System Prepare your ASTRO 7 11 system for installing the ASTRO 7 14 MCC 7100 IP Dispatch Consoles and using the features that
67. Console requires a Windows based PC or workstation running at least Windows 7 Professional operating system Windows XP and Windows Vista operating systems are not supported Windows 8 64 bit operating system is supported only outside the ASTRO Radio Network Interface RNI 7 Note Windows 7 Ultimate is supported but not required MCC 7100 IP Dispatch Console Hardware Requirements The MCC 7100 IP Dispatch Console software is supported by the Motorola certified HP Z420 desktop computer The software is also supported by a customer provided laptop or desktop computer meeting the minimum hardware requirements in Table 9 Hardware Specifications Customer Provided Laptop on page 38 Motorola Certified HP Z420 Hardware Specifications The following hardware specifications are for the Motorola certified HP Z420 workstation 7 Note The HP Z400 workstation does not support the MCC 7100 IP Dispatch Console software Table 8 Hardware Specifications HP Z420 Workstation Hardware Specification Processor Intel Xeon E5 1603 2 8GHz 1066Mhz memory Quad Core Chipset Intel C602 Hard Drive 250 GB 7200 rpm SATA 3 0 Gb s NCQ Hard Disk Controller Integrated SATA controller System Memory 4 GB total memory 2 x 2 GB DDR3 1600MHz ECC LAN Integrated Intel 82579LM PCIe GbE Controller Table continued 6871024P93 A November 2013 Send Feedback 38 MCC 7100 IP Dispatch Console Setup and Installation Hardware Sp
68. Console with Voice Processor Module manual for removing the MCC 7500 Dispatch Console software Note The Local Alias Service Client is the only application that can be installed as an additional cohabited application Y Important Before you install the MCC 7100 IP Dispatch Console software you must uninstall any prior Inside the ASTRO Radio Network Infrastructure RNI the following Cohab Applications are supported e K core Configuration Manager e ASTRO Advanced Messaging Solution Smart Client e Radio Control Manager Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 39 e Local Alias Service Server e Voting Control and Display Client e Local Alias Service Client Outside the ASTRO RNI the following Cohab Applications are supported e ASTRO Advanced Messaging Solution Smart Client e Local Alias Service Client In the ASTRO 7 11 System the following Cohab Applications are supported e K core Configuration Manager e ASTRO Advanced Messaging Solution Smart Client e Radio Control Manager e Local Alias Service Server e Voting Control and Display Client e Local Alias Service Client In the ASTRO 7 13 System the following Cohab Applications are supported e ASTRO Advanced Messaging Solution Smart Client e Local Alias Service Server e Local Alias Service Client MCC 7100 IP Dispatch Console Call Capacities The MCC 7100 IP Dispatch Console supports four capacities that
69. Guide This manual provides setup and user guide descriptions for the MCC 7100 IP Dispatch Console software only feature It also describes the requirements and considerations necessary for implementing this feature in an ASTRO 25 system What is Covered In This Manual This manual contains the following chapters e MCC 7100 IP Dispatch Console Overview on page 27 describes the MCC 7100 IP Dispatch Console its components and operational features e MCC 7100 IP Dispatch Console Setup and Installation on page 37 provides setup and installation procedures for all components related to the MCC 7100 IP Dispatch Console e PRX 7000 Console Proxy Setup and Installation on page 81 provides information and activities associated with the setup and installation of the PRX 7000 Console Proxy e USB Audio Interface Module on page 93 provides information and activities associated with the setup and installation of the USB Audio Interface Module Console Dispatch Status and Peripheral Configuration Tool on page 109 provides descriptions and procedures for using the Peripheral Configuration Tool and Console Dispatch Status that are installed as part of the MCC 7100 IP Dispatch Console and PRX 7000 Console Proxy installations Instant Recall Recorder on page 127 provides descriptions and procedures for using the Instant Recall Recorder that is installed as part of the MCC 7100 IP Dispatch Console e MCC 7100 IP Dispatch Console
70. IP Dispatch Console Important This IP address must be the ASTRO RNI IP address for the connecting remote dispatch console and not the CEN IP address Click Save Removing a Remote MCC 7100 IP Dispatch Console from the Black List Procedure 1 2 3 4 From the Windows Start menu select All Programs Motorola PRXY 7000 Console Status Click on the Remote OP Connection Black List tab Select the remote MCC 7100 IP Dispatch Console and click Remove Click Save MCC 7100 Peripheral Configuration Tool The Peripheral Configuration Tool is used to configure the audio input and audio output devices used by the MCC 7100 IP Dispatch Console When launched the tool reads all audio devices that are currently connected to the dispatch console You launch the Peripheral Configuration Tool from the Start menu of the Windows operating system by selecting All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool Send Feedback November 2013 6871024P93 A Console Dispatch Status and Peripheral Configuration Tool 117 Figure 24 Motorola Peripheral Configuration Tool Fa Motorola Peripheral Configuration Cn X File Options Help Audio Outputs Audio inputs PTT Monitor USB AIM Select dispatch output peripherals from the list of available devices Speakers Realtek High Definition Audio Front Left Speakers Realtek High Definition Audio Front Right Realtek
71. IRR application does not record audio for them as it is outbound audio the dispatch console retransmits to other resources in the patch The IRR application does not record audio for cross muted and cross busied resources However entries for these resources can appear in the call list as they are valid calls in progress Audio Only Records The IRR application is capable of recording private calls between the console position and subscribers or other dispatch consoles However in the case of inbound private calls the dispatch console opens all audio paths before the dispatch console or the other party key up As the result for inbound private call entries the IRR application cannot display all the details that it normally displays for other calls As the result the IRR application displays the call information in the following way e No specific Unit Alias appears Instead you see an Audio Only entry e No unit ID and Channel Alias appears Start Time End Time and Duration data appear as for other calls As soon as either private call party keys up a new entry appears in the call list The new entry displays all the details in the standard way Configuring the Instant Recall Recorder Application Before you start using the Instant Recall Recorder IRR adjust the application to your needs For example specify the audio types that you want to record the retention period and the peripheral in which you want to play back the r
72. Information PRX 7000 Console Proxy Fault Management The PRX 7000 Console Proxy is managed as an IP managed device by the UEM The computer is discovered as a generic node and is supervised using ICMP requests The UEM manages and reports the network path status from the UEM to console proxy PC Control Room Firewall Fault Management Firewalls in an ASTRO 25 Core are IP managed devices The Control Room Firewall will be discovered as a generic node and will be supervised using Internet Control Message Protocol ICMP requests The UEM will manage and report communication link status for the Control Room Firewall See Discovering Devices in the Unified Event Manager manual Fault Management for Devices Outside the ASTRO RNI The MCC 7100 IP Dispatch Console fault management is not supported outside the ASTRO RNI Due to the nature of the deployment MCC 7100 IP Dispatch Consoles outside the ASTRO RNI may be active for a brief period of time The dispatch consoles are not expected to run in a 24 hours a day 7 days a week environment MCC 7100 IP Dispatch Consoles outside the RNI are not discovered in UEM Embedded Password Management The MCC 7100 IP Dispatch Console supports password management for embedded passwords For procedures on using password management see Appendix C Embedded Password Management in the Authentication Services manual Note When changing an embedded password for the MCC 7100 IP Dispatch Console shut
73. Instead you can move the thumb in the progress bar 3 Click Play If you want to play back a portion of a call perform the following actions 1 In the call list highlight the call that you want to play back 2 Inthe sound visualization section highlight the audio portion that you want to play back You cannot highlight an audio portion that is shorter than 50 milliseconds 3 Click Play 3 If you want the audio portion continuously repeated click the Turn Repeat On button 4 Ifyou want to play back a previous or the next call from the call list perform one of the following actions e Ifyou want to play back a call that is one position higher than the call or calls that you selected click the Rewind button e Ifyou want to play back a call that is one position lower than the call or calls that you selected click the Fast Forward button 6871024P93 A November 2013 Send Feedback 132 Instant Recall Recorder Filtering Calls in the Instant Recall Recorder Application If you want to reduce the number of calls on the call list you can filter for specific information Procedure 1 In the call list of the Instant Recall Recorder IRR click the Filter icon E next to the value according to which you want to filter Instead you can access the filters by using the View menu 2 Inthe filter window enter the required information See Call Filters in the Instant Recall Recorder Application on page
74. K Server Licensing Status Call Capacity 10 Calls The Crypto Status section displays the method used to store encryption keys This can be either software key files located on the MCC 7100 IP Dispatch Console or keys loaded onto a CRYPTR micro device The Key Store button opens an explorer window and displays the directory defined in the Key Storage Path and is used to manage key files stored in the console The OTEK Status section displays the current status of the OTEK connection and the server The Licensing Status section displays the current call capacity for the configured license Console Dispatch Status PRX 7000 Console Proxy In a PRX 7000 Console Proxy installation the Console Dispatch Status application displays a list of MCC 7100 IP Dispatch Consoles that are connected to the PRX 7000 Console Proxy along with the quality of their connection link 6871024P93 A November 2013 Send Feedback 114 Console Dispatch Status and Peripheral Configuration Tool health In addition specific MCC 7100 IP Dispatch Consoles deployed outside the ASTRO RNI can be denied access to the console proxy by adding their respective IP addresses to the Remote OP Connection Black List You launch the Console Dispatch Status application form the Start menu of the Windows operating system by selecting All Programs Motorola PRXY 7000 Console Status The File menu is used to Exit the application Clicking File Exit exits t
75. Key Select Voice Selective Call MDC 1200 Analog Conventional Features The MDC 1200 analog conventional features supported by the MCC 7100 IP Dispatch Console are listed in this section Table 4 MDC 1200 Analog Conventional Feature for the MCC 7100 IP Dispatch Console MDC 1200 Conventional Feature Radio Check Call Alert Emergency Alarm Radio Message Display Emergency Call Radio Status Display Ignore Mobile to Mobile Calls Radio Status Request Table continued Send Feedback November 2013 6871024P93 A PTT ID and Alias MDC 1200 Conventional Feature MCC 7100 IP Dispatch Console Overview 31 Remote Monitor Radio Enable Disable Analog Conventional Features Voice Selective Call The analog conventional features supported by the MCC 7100 IP Dispatch Console are listed in this section Table 5 Analog Conventional Feature for the MCC 7100 IP Dispatch Console Analog Talk amp Listen Analog Conventional Feature Private Line PL Selection E amp M Control Repeater On Off Frequency Selection RF Cross Busy Line Operated Busy Light LOBL RF Cross Mute Main Alternate Conventional Interfaces Tone Remote Control Monitor Mute Second Receiver Encryption Features Supervisor Takeover via Relay WildCard I amp II The encryption features supported by the MCC 7100 IP Dispatch Console are list
76. List displays the Host Names and or IP addresses of all MCC 7100 IP Dispatch Consoles that are not allowed access to the ASTRO RNI From this tab the user can Add Edit or Remove MCC 7100 IP Dispatch Consoles from the black list Figure 23 Remote OP Connection Black List File Help Remote OP Connection List Remote OP Connection Black List Client Blacklist add or remove blocked remote OPs Host Name IP 192 158 1 3 a Adding a Remote MCC 7100 IP Dispatch Console to the Black List Procedure 1 From the Windows Start menu select All Programs Motorola PRXY 7000 Console Status 2 Click on the Remote OP Connection Black List tab and click Add 3 Enter the Host Name or IP Address of the remote MCC 7100 IP Dispatch Console to add to the console proxy black list Important This IP address must be the ASTRO RNI IP address for the connecting remote dispatch console and not the CEN IP address 4 Click Save 5 Restart Elite Dispatch 6871024P93 A November 2013 Send Feedback 116 Console Dispatch Status and Peripheral Configuration Tool Editing a Remote MCC 7100 IP Dispatch Console on the Black List Procedure 1 2 3 4 5 From the Windows Start menu select All Programs Motorola PRXY 7000 Console Status Click on the Remote OP Connection Black List tab Select the remote MCC 7100 IP Dispatch Console and click Edit Modify the Host Name or IP Address of the remote MCC 7100
77. MCC 7100 Elite and Admin applications have been closed and all third party software has been closed or stopped Warning For MCC 7100 IP Dispatch Console using a CRYPTR micro for encryption Secure Crypto keys A and algorithms may be erased during the upgrade This is dependent upon the type of change to the secure software from version to version It is recommended to reload this information into the secure card if necessary Process 1 Log on to the Windows 7 operating system as an administrator 2 Install the MCC 7100 IP Dispatch Console software See nstalling the MCC 7100 IP Dispatch Console Software on page 47 Note If any issues occur during the upgrade process manually remove the existing version of the MCC 7100 IP Dispatch Console software See Removing All MCC 7100 IP Dispatch Console Applications on page 135 for details Afterwards repeat the upgrade process 3 Install software of associated Windows components See Associated Windows Components Software Installation on page 49 Failure to Upgrade or Uninstall the MCC 7100 IP Dispatch Console Software Symptom While upgrading or uninstalling the MCC 7100 IP Dispatch Console software an error message is displayed similar to Another app has exclusive access to the file C Debug mdb 6871024P93 A November 2013 Send Feedback 66 MCC 7100 IP Dispatch Console Setup and Installation Solution Click Retry 7 Note If unsuccessful restart the PC and perfor
78. MCC 7100 IP Dispatch Console installation or vice versa Setting Up the PRX 7000 Console Proxy This process provides the order in which the components associated with the PRX 7000 Console Proxy must be installed and or configured Process 1 Install the recommended Windows 7 operating system as follows a Run the Motorola OS Installer MOSI See Windows Installation and Motorola OS Installer MOSI on page 82 b Configure the PC s power settings See Setting Windows Power Options on page 82 2 Generate Flexera License files See Generating License Certificates for the PRX 7000 Console Proxy on page 83 6871024P93 A November 2013 Send Feedback 82 PRX 7000 Console Proxy Setup and Installation 3 Install PRX 7000 Console Proxy software See nstalling the PRX 7000 Console Proxy Software on page 84 4 Configure black list of remote MCC 7100 IP Dispatch Console See Adding a Remote MCC 7100 IP Dispatch Console to the Black List on page 115 5 Install MOTOPATCH See MOTOPATCH Installation on page 85 Install Supplemental CD See Windows Supplemental Configuration K Core on page 85 7 Configure Network Interface Card NIC on PC or server inside the ASTRO RNI See Configuring the PC Network Interface Card for the PRX 7000 Console Proxy on page 86 8 Setup the Domain for the console site See Setting Up the Domain for the PRX 7000 Console Proxy on L and M Core on page 87 Operating System Installation for the PRX 70
79. Map the MCC 7100 IP Dispatch Console speakers to physical speakers connected to the dispatch console PC by selecting them from the drop down lists available for each physical speaker 4 Inthe Profile pane click Save As 5 Inthe Save As window enter the name of the new configuration Click Save Step result The application automatically selects the new configuration as the currently used configuration Related Links Installing and Configuring USB Audio Interface Module on page 102 Connecting USB Audio Interface Module on page 102 To prepare the USB Audio Interface Module USB AIM device for operating in your system connect it to the MCC 7100 IP Dispatch Console plug in all the necessary peripherals and power it on Upgrading the USB Audio Interface Module Software If you experience problems with the USB Audio Interface Module USB AIM it is possible that you use an old software version Perform the procedure to upgrade the software to the newest version Prerequisites Ensure that you do not have any active calls During the upgrade of the USB AIM software the audio peripherals connected to the device are not usable Additionally the USB AIM device restarts during the upgrade process and all the operations performed by the USB AIM device are terminated 6871024P93 A November 2013 Send Feedback 104 USB Audio Interface Module Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch
80. Motorola headsets If you want to use a Motorola headset together with a non Motorola headset map the Motorola headset as Headset 2 You can map the non Motorola headset only as Headset 1 6871024P93 A November 2013 Send Feedback 122 Console Dispatch Status and Peripheral Configuration Tool 3 Close the Peripheral Configuration Tool by clicking OK Peripheral Configuration Summary The Summary pane consists of icons that represent the peripheral device types that you can map to the MCC 7100 IP Dispatch Console the USB AIM icon that represents the state of the USB Audio Interface Module and the Button Test pane that contains two buttons to test the PTT function of non Motorola PTT devices The peripheral device icons indicate that the devices are mapped but not necessarily connected Figure 28 Peripheral Configuration Summary Summary e D USB AIM a A S P Button Test The peripheral devices that you map to the MCC 7100 IP Dispatch Console can be Motorola and non Motorola peripherals To map the Motorola peripherals you need the USB Audio Interface Module USB AIM You connect the peripherals to the USB AIM device After you connect the USB AIM device to the dispatch console PC and configure it then all the mapped Motorola peripherals are displayed in the Summary pane no matter whether they are actually connected or not All the mapped Motorola peripherals are indicated with the Motorola logo Figure 29 Periph
81. PTR micro SD Adapter microSD to SD SD_Adapter_Micro_A Encryption keys stored on the CRYPTR micro have the following information e Common Key Reference CKR e Keyset KeyID e Algorithm ID e Key Material Keyset information is also store on the CRYPTR micro The MCC 7100 IP Dispatch Console reads this information from the CRYPTR micro when the dispatch application starts up It then associates each key with a talkgroup or a call type MSEL Patch by matching the CKRs If a match is successfully found for a talkgroup or a call type the MCC 7100 IP Dispatch Console is able to make secure calls on that talkgroup and able to decrypt incoming audio If a match is not found the Dispatch Console reports key failure during an attempt to use that talkgroup in secure mode A CRYPTR micro does not have any keys following an initial installation or an upgrade There are two methods of loading keys onto the CRYPTR micro Note Before ejecting the CRYPTR micro close all applications that use the CRYPTR micro Eject it using the Windows Safely Remove Hardware feature in the desktop tray The name for the CRYPTR micro device is generic SDIO device 1 For keyloading using a Key Variable Loader KVL 4000 eject the CRYPTR micro from the MCC 7100 IP Dispatch Console and insert it into the KVL 4000 using a keyloading cable for CRYPTR micro 2 Use the KVL 4000 user interface to program the needed keys into the CRYPTR micro Then reinsert the C
82. Portal before installing the PRX 7000 Console Proxy software Note Before obtaining a license certification an Entitlement ID is required to access the server The entitlement ID is emailed to the customer by Motorola and contains instructions on how to acquire license files Process 1 The customer places the software order including the number of licenses required 2 An order fulfillment email containing an Entitlement ID and instructions is sent to the customer 3 The customer logs onto http licensing motorolasolutions com 6871024P93 A November 2013 Send Feedback 84 PRX 7000 Console Proxy Setup and Installation Note The Entitlement ID is used to initially create a user account if one does not exist An automated email containing a default password is sent to the registered email address 4 Once logged on the customer manages selects and activates all relevant entitlements 7 Note The FlexNet Operations Portal guides the user through the fulfillment process 5 The customer then configures the server host by either selecting an existing host or adding a new host dashes The list of MAC addresses along with their associated network adapters can be found by running a Windows command prompt and entering ipconfig all from the target PC Important It is highly recommended that the MAC address selected in this step be the address associated with a permanent network adapter on the server The licensing servi
83. RYPTR micro into the MCC 7100 IP Dispatch Console and restart the MCC 7100 IP Dispatch Console Dispatch Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 51 Y Important CRYPTR micro is a device introduced in at the end of 2012 The programming and hardware key management of the CRYPTR micro can only be done by using the KVL 4000 Version B KVL 4000 Version B T7537B is required and consists of two components which are PDA MCS55A0 and the Security Adapter NTN2564B To determine the correct KVL 4000 version ensure that it meets the following requirements e PDA The label must read MC55A0 The information is located on the back of the PDA To read the information remove the battery e Security Adapter The label must read T7537B The information is located on the back of the Security Adapter Previous versions of the KVL 4000 Version A T5737A are not compatible with this feature and no upgrade options are available Owners of the KVL 4000 Version A must purchase KVL4000 Version B T5737B PDA MCSSA0 and the Security Adapter NTN2564B to support this feature See the KVL product documentation for the most recent information In addition TKN1039A cable is required This cable is used to interface the KVL 4000 to the CRYPTR micro 7 Note See the KVL 4000 ASTRO 25 User Guide to perform key loading Figure 7 KVL 4000 Model T7537B with CRYPTR micro Keyloading Cable CRYPTR micro K
84. Select the Append these DNS suffixes in order option j Under the list of DNS suffixes click Add k In the TCP IP Domain Suffix window enter the domain suffix Click Add 1 Verify that Register this connection s addresses in DNS check box is selected m In the WINS tab verify that the Enable LMHOSTS lookup check box is not selected n On all subsequent windows click OK o When prompted to reboot click No 13 Connect a network interface cable to the network interface card Peripheral Configuration During the installation the MCC 7100 IP Dispatch Console software automatically configures the input internal microphone and output external speakers of the console computer as the source for voice and audio These settings are saved as the default profile in the Peripheral Configuration Tool See the following procedures that you perform in the Control Panel of the Windows operating system if you want to modify the following settings e Ifyou want to modify the default profile in the Peripheral Configuration Tool Note You can modify the Peripheral Configuration Tool default profile only from the Windows 7 operating system level If you modify the profile in the Peripheral Configuration Tool you can only save it as a new profile You cannot save changes to the default profile e Ifyou want to disable a specific peripheral connected to the computer In this way you prevent it from appearing in the Peripheral Configuration Tool
85. System Release 7 14 ASTRO 25 INTEGRATED VOICE AND DATA MCC 7100 IP DISPATCH CONSOLE SETUP AND USER GUIDE Copyrights The Motorola products described in this document may include copyrighted Motorola computer programs Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted computer programs Accordingly any copyrighted Motorola computer programs contained in the Motorola products described in this document may not be copied or reproduced in any manner without the express written permission of Motorola 2013 Motorola Solutions Inc All Rights Reserved No part of this document may be reproduced transmitted stored in a retrieval system or translated into any language or computer language in any form or by any means without the prior written permission of Motorola Solutions Inc Furthermore the purchase of Motorola products shall not be deemed to grant either directly or by implication estoppel or otherwise any license under the copyrights patents or patent applications of Motorola except for the normal non exclusive royalty free license to use that arises by operation of law in the sale of a product Disclaimer Please note that certain features facilities and capabilities described in this document may not be applicable to or licensed for use on a particular system or may be dependent upon the characteristics of a particular mobile subscriber unit or configuration o
86. Tables 17 List of Tables Table 1 System Level Feature for the MCC 7100 IP Dispatch Console ceceseeseeseeereeeeeenees 29 Table 2 ASTRO 25 Trunking Feature for the MCC 7100 IP Dispatch Console eeeeseeeees 30 Table 3 ASTRO 25 Conventional Feature for the MCC 7100 IP Dispatch Console 4 30 Table 4 MDC 1200 Analog Conventional Feature for the MCC 7100 IP Dispatch Console 30 Table 5 Analog Conventional Feature for the MCC 7100 IP Dispatch Console cesses 31 Table 6 Encryption Feature for the MCC 7100 IP Dispatch Console ss ssssesessessesessssseesesseseese 31 Table 7 Integrated Tone Paging Encoder Feature for the MCC 7100 IP Dispatch Console 31 Table 8 Hardware Specifications HP Z420 Workstation 00 cccecceeseeseeeseceeeceeeeeeseeesseeneenees 37 Table 9 Hardware Specifications Customer Provided Laptop ccccccscceseceeeeeeeeeteeeeeeeteeeees 38 Table 10 MCC 7100 IP Dispatch Console Call Capacities ccccececcceesseceteceseceeeeeeseecseeenteenees 39 Table 11 MCC 7100 IP Dispatch Console Files to Backup 00 cccecceesseeseeesseceneceeeeeeeeesseeesaeenes 77 Table 12 PRX 7000 Console Proxy Files to Backup sisssassncsdssedsoesstavesvessnnoneessivesssimeticcassavantssenvies 91 Table 13 USB Audio Interface Module Peripherals iiss cissdasssaticinivacndarastinnasandoadaiasatiaaxssnedesatintanies 94 Table 14 FoGts witch Pinot sssccisu stcviasp
87. a is updated periodically to provide continual support for installations on Motorola purchased workstations Information on using MOSI is available on the Motorola Online MOL web portal See the MOSI media label or readme txt for information regarding access to Motorola Online MOL Setting Windows Power Options The power options for Windows 7 must be set correctly to ensure uninterrupted operation See the Windows 7 documentation or the PC manufacturers documentation for information regarding the steps for setting power options Send Feedback November 2013 6871024P93 A PRX 7000 Console Proxy Setup and Installation 83 The steps described in this procedure may not reflect recent updates to the operating system For installations on HP laptop workstation disable the HP Power Assistant Service See the relevant HP documentation for details Procedure 1 Inthe Control Panel of the Windows operating system navigate to the Power Options pane 2 For the Balanced recommended plan click Change plan settings 3 Click Change advanced power settings Step result The Power Options window appears 4 Expand Hard disk Turn off hard disk after and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Never Ifyou use a desktop computer from the Setting list select Never 5 Expand Sleep Sleep after and perform one of the following actions e Ifyou use a laptop from
88. anagement utility to display the list of keys in the CRYPTR Micro Symptom CRYPTR micro is in place but OTEK does not work Solution Verify that the OTEK settings for the MCC 7100 IP Dispatch Console are correct While the MCC 7100 IP Dispatch Console software is running open the Console Dispatch Status application to the Encryption Licensing tab and check the OTEK Status If it reports OTEK Not Configured enable OTEK in Network Manager If the Console Dispatch Status application reports OTEK Not Connected check with your administrator whether the configured KMF is in service If the Console Dispatch Status application reports OTEK Connected and OTEK is still not functional safely remove the CRYPTR micro and verify with a KVL 4000 that the individual RSI and KMF RSI are programmed as intended Symptom Software key files are in place but secure audio does not work Solution Check Windows Event Log for errors and warnings regarding reading of the software key files during dispatch application start up SD Host Controller Driver Considerations CRYPTR Failures Symptom Previously working CRYPTR micro card is no longer recognized by the MCC 7100 IP Dispatch Console software and secure calls are no longer working The Console Dispatch Status application shows None even though the CRYPTR micro is inserted into the SD slot Solution The MCC 7100 IP Dispatch Console package will install and overwrite the SD Host Controller d
89. and connect through a firewall to a PRX 7000 Console Proxy located inside the ASTRO RNI PRX 7000 Console Proxy The PRX 7000 Console Proxy is used when MCC 7100 IP Dispatch Consoles are deployed outside the ASTRO RNI Due to routing issues multicast audio packets are unable to be sent outside of the ASTRO RNI into the customers network and ultimately over the Internet The PRX 7000 Console Proxy is located at a traditional console site or in a conventional subsystem The PRX 7000 Console Proxy is an application that converts multicast audio packets delivered inside the ASTRO RNI to unicast audio packets and sends them outside of the ASTRO RNI to an MCC 7100 IP Dispatch Console The PRX 7000 Console Proxy is also used to perform link maintenance inside the ASTRO RNI on behalf of the MCC 7100 IP Dispatch Consoles when deployed outside of the ASTRO RNI Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Overview 33 Console Site Control Room Firewall The SSG 140 control room firewall is used at a console site to allow secured communications with outside networks It is configured for Network Address Translation NAT functionality to help eliminate conflicts between an IP address in a Customer Enterprise Network CEN and an IP address in the ASTRO RNI The control room firewall is configured to only allow dispatch console related traffic to and from the CEN The control room firewall communicates with the CEN interior
90. anual The Unified Event Manager UEM is a fault management application designed to handle the critical fault management functions To configure secure settings for fault management see the Configuring the UEM for SNMPv3 section in the SVMPv3 manual Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 63 Y Important When you launch the SNMPv3 Common Agent GUI the account must be a member of the Network Security Administrators group A local administrator or domain administrator that are not part of the Network Security Administrators group must launch the GUI from an elevated command prompt If you must re image the dispatch console or re install the operating system make a backup copy of the snmpd conf file When you restore the credentials simply copy the backed up file to C ProgramData Motorola Motorola Common Agent persist snmpd conf Modifications to secure SNMPVv3 credentials do not take effect until the PC is restarted Adding a Remote Console to the ASTRO DNS Server You must add an MCC 7100 IP Dispatch Consoles outside the ASTRO Radio Network Infrastructure RNI to the Domain Name Server DNS This action involves adding the hostname and IP address of the remote console to the DNS inside the ASTRO RNI Note The IP address on the connecting remote console must be the IP address of the ASTRO RNI and not the IP address of the CEN Procedure In the Control Panel
91. application installed on an ASTRO 7 13 system can utilize the ASTRO 7 13 version of the antivirus software Install the MCC 7100 IP Dispatch Console and Anti Virus Software See Setting Up the MCC 7100 IP Dispatch Console on page 40 Update the customer enterprise network CEN to support the MCC 7100 IP Dispatch Consoles outside the ASTRO Radio Network Infrastructure RNI Note The VPN network in the CEN must be configured to allow the MCC 7100 IP Dispatch Console deployed outside the ASTRO RNI to access the VPN Transfer security keys to the MCC 7100 IP Dispatch Console See Load Secure Keys and Algorithms on page 49 Set up the MCC 7100 IP Dispatch Console peripherals Ifyou use the Motorola peripherals see USB Audio Interface Module on page 93 and MCC 7100 Peripheral Configuration Tool on page 116 e Ifyou use non Motorola peripherals only see MCC 7100 Peripheral Configuration Tool on page 116 Optional Setup other MCC 7100 IP Dispatch Console related components Ifyou use the Instant Recall Recorder software see Instant Recall Recorder on page 127 e Ifyou use the Console Alias Manager client see Configuring Console Alias Manager for MCC 7100 Software in an ASTRO 7 11 System on page 150 Configuring Console Alias Manager for MCC 7100 Software in an ASTRO 7 11 System If you want to use the Console Alias Manager CAM in an ASTRO 7 11 system configure the Fully Qualified Domain Name FQDN for the Console Alias Manage
92. are available for this consoles Prerequisites Before you install any application or operating system software audit each dispatch console to determine which version of the system release is currently installed Process 1 Obtain updated configuration files for all the following devices e Console site LAN switch See the System LAN Switch manual e Site routers See the System Gateways GGM 8000 manual or the System Routers S6000 S2500 manual e Zone Core Protection ZCP firewall See the Firewall manual e Control room firewall if equipped See the Firewall manual Update the group policies objects GPO on the domain controller s for the MCC 7100 IP Dispatch Consoles See the Authentication Services manual Set up the MCC 7100 IP Dispatch Console in Provisioning Manager to ensure the console authentication with the Lightweight Directory Access Protocol LDAP database Install the PRX 7000 Console Proxy See Setting Up the PRX 7000 Console Proxy on page 81 In an ASTRO 7 11 system you can install the PRX 7000 Console Proxy on a dedicated standalone client running Windows 7 or cohabited with one the following applications e ASTRO 7 14 MCC 7500 Dispatch Console e ASTRO 7 13 or ASTRO 7 14 Console Alias Manager CAM client Note When you install the ASTRO 7 14 PRX 7000 Console Proxy on an ASTRO 7 11 system it must use the ASTRO 7 11 version of the windows supplemental configuration secure kit The ASTRO 7 14 applicati
93. area If a desk microphone is connected to a dispatch console while no headsets are connected the desk microphone is active whenever any transmit function is active Each MCC 7100 dispatch console can support 1 desktop microphone If a desk microphone is connected to a dispatch console while one or two headsets are connected the desk microphone is only active during a transmit function when the dispatcher presses the transmit button on it This solution prevents the desk microphone from picking up unwanted background sound when the dispatcher uses a headset to transmit Footswitch Each MCC 7100 IP Dispatch Console can support one footswitch The footswitch provides two foot pedals in a rugged metal housing with a 10 foot cable One pedal is for the general transmit feature and the other pedal is for the monitor feature The footswitch makes it possible for a dispatch operator to operate these features with their feet so their hands are freed for other tasks If necessary the footswitch can be permanently fastened to the floor Figure 14 Footswitch MCC7500_footswitch 6871024P93 A November 2013 Send Feedback 96 USB Audio Interface Module Table 14 Footswitch Pinout This table presents footswitch connector pinout The pinout is the same as for Voice Processor Module VPM footswitch port Pin Number Description and symbols indicate pin po larity PTT In PTT h gt Monitor In Di
94. areeeeaceaeeetenes 37 MCC 7100 IP Dispatch Console Hardware Requirementts cssssccscsseeseeecesceeeseesecnecaeeeeeaecaeseseeeaeeereneeeents 37 MCC 7100 IP Dispatch Console Cohab Configurations cesesecsesceeseeeeeecneeseesceaecateecaeeaeeeceeesacaeeeeseeeneeas 38 MCC 7100 IP Dispatch Console Call Capacities ccescsecsseseerceseeeeeeseeceecaesecenecaeceeeaesaeceseeesaceasenseeeeeeaeeeneaes 39 Dynamic System Resilience Considerations scsccsscsssscsesceseeeeeeceecceseeseceecaeeaeenecaecaceeesaeceseeceecneeersaeseeeaeeateaes 39 Setting Up the MCC 7100 IP Dispatch Comsole eesscsesceseseesseeecseceteecaecaeeeceecnaeeseeceecaeveeenecaesateaesaeeareneeaes 40 10 Contents Windows Installation and Motorola OS Installer MOSI ceccesescceseesecesceeeceseeeeeeaeeneecaeeseecaeeaecaeeeaeeeenseens 41 Configuring Windows Componentts csccsccesssesceseessceseeseeeseeeeecaeessecseesaecaecsaeceeseseseesaesseseneeeeeseeeeeeaeeeseeaeenaes 41 Setting Display Propertics ccccceccessesssesseescessecsecaecaeceseeseceseesesesceseseseseeeseeeeecaecaaecseseaecaeeeaeeneeeeeerees 42 Setting Windows Power Optionss c cscsechsceane cates Sess Pane corneas eeedbdecdag ee O A ni Ai n tee 42 Setting Up SNMP Services Inside the ASTRO RNID eececeeseeseeeseesceseeeseeseecsecaaecaeceseaeenaeeeenseeeeneeees 43 Configuring Windows SNMP Components for a Console inside the ASTRO RNL 43 Configuring Primary DNS Suffix c
95. asiusses 82 Installing the PRX 7000 Console Proxy Software s ccsscssscssssssssscssccesccssssessessscssacesnacesaneneces 84 Configuring the PC Network Interface Card for the PRX 7000 Console Proxy eeeeeeeteeeeees 86 Setting Up the Domain for the PRX 7000 Console Proxy on L and M Cote ceceeeeseeereereeeeees 87 Uninstalling the PRX 7000 Console Proxy Software ssssssessesessseessessssressessrssresseesessssseeseesenssee 88 Changing the Maximum Transmission Unit MTU cccccesceeseeeseeeseeceseceseeeeeeeeseecaeeneeneeeenaees 90 6871024P93 A November 2013 Send Feedback 22 List of Procedures Enabling the Relays in the Windows Registry ssiesdscssesigessvapadenansaigasaianiianssatnensassoesareseantnazinndanatanna 99 Connecting USB Audio Interface Module 3ciaccsccissaisicctosisnecsashasacaaassdecssniatcnttatastavsshanccaedipacuatas 102 Configuring USB Audio Interface Module cecccccceseceseceeeceeseeceaeceeeeeceeeaeecaeceseeeeeeenaeeeaeens 103 Upgrading the USB Audio Interface Module Software s nnssnnnssenseesessseesseseesseessessesseesseesesressee 103 Diagnosing Audio Malfunction in USB Audio Interface Module 2 0 0 0 cee eeeeeeeeeceeeeeeeneeeneeeneees 106 Troubleshooting USB Audio Interface Module USB Communication Issues e eeeeeeeees 107 Troubleshooting USB Audio Interface Module Upgrade Issues eccecceeseeeseeeteceeeeeeeeeeaeees 107 Troubleshooting Problems with Peripherals
96. ation provided by Motorola for the correct network settings and relevant lists of DNS server IP addresses and DNS suffixes otherwise contact Motorola Solution Support Center SSC for further assistance When and where to use Configure the Network Interface Card NIC on the PC or server running the console proxy software inside the ASTRO RNI Note In Windows 7 the Local Area Connection icon in Managed Network Connections may indicate that W the network connection is partially available yellow triangle with an exclamation mark even though there is network connectivity to the ASTRO Radio Network Infrastructure RNI This icon may indicate partial availability when there is no connection from the ASTRO RNI to the external internet which is a typical system configuration Procedure 1 Log on to the Windows 7 as an administrator In the Control Panel navigate to the Network and Sharing Center pane From the left hand menu select Change adapter settings If the Local Area Connection is disabled right click the Local Area Connection Select Enable an A WwW N Right click Local Area Connection and select Properties Step result The Local Area Connection Properties window opens 6 Click Configure under Connect using Step result The Network Connection Properties window for the specific card opens Click the Advanced tab 8 Select Link Speed amp Duplex from Property 9 Select 100Mbps Full Duplex from the Value drop down list
97. back calls To adjust the volume you can use a standard volume slider or enable the automatic gain control AGC To improve the playback quality you can use the noise reduction option Procedure If you want to change the volume of the played back call perform one of the following actions To gradually decrease or increase the volume in the Volume slider click to the left or to the right of the thumb To set the volume to a specific volume click and drag the thumb of the Volume slider If you want to mute the call click the Mute icon If you want to level out the volume of a call for which the signal strength changes set Automatic Gain Control to On If you have to reduce the irrelevant noise set Noise Reduction to On 6871024P93 A November 2013 Send Feedback 134 Instant Recall Recorder Zooming In and Zooming Out Waveform in the Instant Recall Recorder Application Zoom in on the waveform to see more details for the call that you play back When and where to use By default the whole call audio is visible in the waveform in the Sound Visualization section of the Instant Recall Recorder IRR You can zoom in and zoom out on a call when you play it back or just before you start playing it back In the described scenario you set the zoom options before you start playing the call Procedure 1 In the call list highlight the call that you want to play back es In the Sound Visualization set the zoom options by
98. bling Feedback Audio for Headset Devices In the Windows operating system a connected USB headset by default plays audio spoken into the headset microphone back into the headset speaker You must turn off this option if the Peripheral Configuration Tool includes headset peripherals Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 59 The headset device may be labeled as Speakers See the description of the device for details Procedure 1 Inthe Control Panel of the Windows operating system navigate to the Sound window In the Playback tab select the connected audio headset device Click Properties In the Levels tab click the speaker icon an A U N Click all subsequent windows Setting Up Network Process Setup network for the dispatch console that you installed by performing the following actions If Then If you set up network for a perform the following actions console inside the ASTRO Radio Network Infrastructure RNI in an M core or L core system 1 Setup the domain for the console See Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI on page 60 2 Optional Configure credentials for Secure SNMPv3 Common Agent See Credentials for Secure SNMPv3 Common Agent Optional on page 62 If you set up network for a perform the following actions console inside the ASTRO RNI in a Conventional K core system 1 Configure th
99. cecccccessessecsseceecesensecseesececeseceseeseeeeeeeeeaeeseeeaeesaecaecaecaeesaeerenaeens 45 Installing the INET Framework 3 5 on the Windows 8 Operating System Outside the ASTRO RNI 46 Generating License Certificates for the MCC 7100 IP Dispatch Console ccececseesceecseeeeesecseceteeceaeeaseeeeees 46 Installing the MCC 7100 IP Dispatch Console Software ccccceccesscesseeseeceeseeseeeecseeseecsecsaecseceseeeeneeeeseseeneeees 47 CRYPTR micro Installation Considerations cccssscceesssesesseceeeecsceseeeeeeceaeseeeesecneeseeseeaesaeeeesaeeaeeeees 48 Associated Windows Components Software Installation ccsccesescesceeecesceeseeeeeeeeeceseeeseeseecaecsaecaeenaeeeenaees 49 Load Secure Keys and Algorithms 0 ccccecceescesseesceseeeecesseeeecseeesecaeesaecaaenaeceecaeceeseseseeseseneeseeeneeneesaes 49 Hardware Key Storage CRYPTR micro Based Encryption ccccccseesescsecseeeeeeceeeeeeeeeaeees 49 Software Keyfiles Based Encryption ccceccecsccssessecscessecceeseceeceseceeceseseeeseeeeeeseeeaeeaeeeaeenaeeaees 52 Third Party or Cohab Software Installation cccceccecseesceeseessessecseeeseceecaeceeceseeeeeseseeceseeeeseaeeeseeeeeaes 54 MOTOPATCH Installation onneni iain a e ia aeea i Rn i iaeano 55 Windows Supplemental Configuration s ssssseesseeesssrseesesseserstsestetessesessestsseesestestsesrenessesesseeresersesees 55 Network Interface Card NIC Configuration ccccecccsccesee
100. ces could be adversely affected by choosing a network adapter that is frequently enabled or disabled 7 Note When asked to configure a server host enter the Ethernet MAC address for the target PC without 6 The customer enters 1 for the fulfillment count 7 Note The license for the PRX 7000 Console Proxy can have a maximum of 10 remote connections After reviewing the license information the customer generates the license file and completes the process 8 Next the customer manages the license and either saves the license file to the PC or emails the license Note This is the license file that is used when prompt during the installation of the PRX 7000 Console Proxy software installation Installing the PRX 7000 Console Proxy Software Use the following procedure to install the PRX 7000 Console Proxy software on a computer approved by Motorola By performing the following procedure you install the PRX 7000 Console Proxy software and the following setup programs OpenSSL A toolkit implementing the Secure Sockets Layer Transport Layer Security and general purpose cryptography library Certificate Generation and Deployment CGD A tool that creates and distributes Motorola default certificates for target windows devices to authenticate with the installed Trusted Root Certificate DirectX Collection of application programming interfaces APIs NET Framework Runtime and associated files required to run applications developed to targe
101. ch software See the following manuals for details e ASTRO 7 14 MCC 7500 7100 Elite Admin User s Guide e ASTRO 7 14 MCC 7500 7100 Elite Dispatch User s Guide User Configuration Manager and Provisioning Manager For ASTRO 7 11 system release see the ASTRO 7 11 User Configuration Manager manual For ASTRO 7 13 system release see the ASTRO 7 13 Provisioning Manager manual 6871024P93 A November 2013 Send Feedback
102. click MCC 7100 IRNI console software inside the Motorola Radio Network If you want to use the perform the following actions console software outside the Motorola 1 Click MCC 7100 ORNI Radio Network 2 Perform one of the following actions 6871024P93 A November 2013 Send Feedback 48 MCC 7100 IP Dispatch Console Setup and Installation If Then e If you install the software on a K core system or the console is already configured with a primary DNS suffix that matches the nndXX zoneY format click Install e If you install the software on an M core or L core system and the DNS suffix is not configured enter the required compatible ASTRO RNI domain for the configured console Note The ASTRO RNI domain must be appropriate for the W platform configured in Network Manager and take the form of nmdXX zoneY where XX is the configured console site ID and Y is the configured zone ID 9 Confirm that you agree to install the software and reboot the computer by clicking Yes in the confirmation window Step result The computer reboots up to two times Related Links Dynamic System Resilience Considerations on page 39 CRYPTR micro Installation Considerations During the installation of the MCC 7100 IP Dispatch Console software observe the CRYPTR micro installation considerations Network Infrastructure RNI does not support hardware based encryption which is the CRYPTR micro 7 N
103. ct Mode 2 Optional Collapse the progress bar section by clicking the Hide icon 3 Deactivate the compact mode by clicking the Expanded Mode button Expanding and Collapsing Sections in the Instant Recall Recorder Window You can adjust the appearance of the Instant Recall Recorder IRR window to your needs by collapsing the sections that you do not use or use rarely By default all the sections in the IRR window are expanded Procedure Expand or collapse sections in the IRR window by performing one of the following actions To collapse a section in the upper right corner of the section click the Hide icon To expand a collapsed section on the right side of the IRR window click the appropriate Expand icon Instead you can collapse and expand sections by selecting or clearing the section check boxes in the View menu Managing Detail Columns in the Instant Recall Recorder Call List The call list section consists of six columns that contain details about the recorded calls for example the information about the duration of the calls and the aliases and IDs of the units that took part in the calls You can adjust the call list to your needs by changing the sequence of the columns and hiding the columns that you do not need Procedure Adjust the call list to your needs by performing the following actions If you want to change the sequence of click the header of column that you want to move and drug it to a new
104. ction Outside the ASTRO RNI 0 00 eceeeeceeseereeeeeeeeceseeneeeaeeeeeees 59 Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI 60 Configuring the Local Hosts File for Consoles in Conventional K1 K2 Systems and Outside th ASTRO RNP scotia Erisie eiee nener re Gee 61 Configuring the External NTP Time Source on Consoles in ASTRO 25 Conventional K1 K2 SRTA n E EE E E EE 62 Adding a Remote Console to the ASTRO DNS Servet s sssossssessessssssessessrssressessrssresseesesresseeseese 63 Changing the Default CRYPTR micro Password cccccecsseessecsseceeeceseeeeseecaeceseceeeeeeseecaecneensees 63 Restoring the Windows User Account Profile 00 0 0 cccccecccceseessceeeeceseeeeeeeeeecseecaeceseeneeeesseecaeenes 66 Adding a New Domain Console USET i scsssresiexsenscustussatnweaissenepnnsadeesanndeasenessetunebso asdeinexsebsuatusnes 67 Testing an Unresponsive CRYPTR micro Card scx ssecusossiiazrutasessvasinvsseusvnnduadidnndysaesavisassuvsesseasnasutess 70 SD Host Controller Driver Considerations CRYPTR Failures ccccccsccecssscecsseeecsseeeesseeeeaees 12 Troubleshooting the Instant Recall Recorder License Issues cccceesseesseeeteceeeeeeeeeeeecsaeeeteenees 75 Changing the Maximum Transmission Unit MTU s ssesessssessessssressessesresssesesrrsseeseserssresseseess 76 S tting Windows Power Options ccisrcestcvdicerscsucureesnesl nsndougenzsnesswssenuueietandsussedsecbuneduebiosenaeseden
105. ctory Separate directories for the predefined alert tones and the custom alert tones make it extremely easy to replace and restore the predefined alert tones If the corresponding Alert Tone button or the Alert Tone Selector button is added to the toolbar in the elt configuration file that is used by the Elite Dispatch application you can send the custom alert tone immediately after you install it If none of the buttons is configured in the e1t file you must add the button by using the Elite Admin application and restart the Elite Dispatch application See the MCC 7500 7100 Elite Admin User Guide and the MCC 7500 7100 Elite Dispatch User Guide manuals Permanent Removal of an Alert Tone The most common way of making specific alert available or unavailable for dispatchers is by modifying the e1t configuration files in the Elite Admin application You make an alert tone available by adding the corresponding Alert Tone button or the Alert Tone Selector button to the toolbar of the Elite Dispatch application However if you want to be sure that a specific dispatch position does not have access to a specific alert tone you can remove the alert tone from both the customized and default directories A good practice is to keep a backup of the removed predefined alert tone files in the event you want to quickly restore them To remove the corresponding Alert Tone button from the toolbar of the Elite Dispatch application or to remove the corresponding se
106. d attempt to export the XML file again Some of the errors detected during validation are e Invalid parity for DES keys Length of key material not matching what the algorithm requires Duplicate CKR Keyset pairs e Maximum number of ADP keys exceeded Note From the Console Dispatch Status application click KeyStore under the Encryption Licensing tab to open the keystorage directory where the keyfiles are to be stored XML files containing keys can also be imported into KeyfileGen xlsm To import open KeyfileGen xlsm right click on a cell and select XML Import then browse to the file Changes can be made and export the updated file using the Validate and Save button Third Party or Cohab Software Installation After you install the MCC 7100 IP Dispatch Console software and load secure keys and algorithms you can install the certified third party or cohab software for example McAfee antivirus Motorola s Syslog and Motorola s MOSCAD FSA application Because each system is different the certified applications for the specific system may be unique and not all software is compatible See the system planner for the specific applications and configuration of the third party and cohab software for the system Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 55 Some third party or cohab software may require a network connection to complete or configure its applica
107. down the Elite Dispatch application Restart Elite after the password is changed Send Feedback November 2013 6871024P93 A Appendix B Enhanced Alert Tones Use the following information to create and configure alert tones that meet the specific requirements of your organization Enhanced Alert Tones Overview The Enhanced Alert Tones feature increases the number of the alert tones that you can use with the dispatch console It also provides increased flexibility in using the alert tones as it makes it possible to replace the predefined and unconfigurable alert tones provided by Motorola with alert tones that you can customize according to your needs Before the introduction of the Enhanced Alert Tones feature the dispatch console supported three distinct predefined and unconfigurable alert tones They were available based on the console configuration parameters in Provisioning Manager or Configuration Manager application and based on the dispatch console position setup in the Elite Admin application The Enhanced Alert Tone feature makes it possible to use up to 15 console alert tones With the initial installation of the dispatch console software that supports the Enhanced Alert Tone feature 15 predefined enhanced alert tones are installed in a predetermined location on the console client You can override the default enhanced alert tones by creating customized enhanced alert tones with an audio file processing software applicati
108. e Right click MTU of type REG DWORD and select Modify Enter the desired MTU size in hexadecimal Note The range of the MTU is 0x44 to the dynamically determined MTU in bytes Set this value to OxFFFFFFFF to change the MTU back to the default value of the network interface s dynamically determined MTU Click OK Close the Registry Editor Restart the computer PRX 7000 Console Proxy Disaster Recovery This section provides details and references to help recover the PRX 7000 Console Proxy in the event of a failure Recovering a PRX 7000 Console Proxy Installation The recovery of a PRX 7000 Console Proxy during a disaster recovery event requires a full installation When and where to use Disaster recovery is used in the event that the current installation of the PRX 7000 Console Proxy has become unstable or inoperable Follow this process in this section to reinstall all necessary components Process 1 Backup critical files used by the PRX 7000 Console Proxy SeeCritical Backup Files for the PRX 7000 Console Proxy on page 91 for a list of files If necessary install the Window operating system See Operating System Installation for the PRX 7000 Console Proxy on page 82 Install the PRX 7000 Console Proxy software See Installing the PRX 7000 Console Proxy Software on page 84 Install MOTOPATCH See MOTOPATCH Installation on page 55 If necessary configure the NIC See Network Interface Card NIC Con
109. e Use the following procedure to obtain a capacity license for the MCC 7100 IP Dispatch Console software and any other licenses for additional licensed features used with the consoles from the FlexNet Operations Portal Process 1 Place the software order that includes the number of the MCC 7100 IP Dispatch Console licenses and the number of licenses for additional features to be used with the consoles Wait for an order fulfillment E mail sent by Motorola The E mail contains an Entitlement ID and instructions on how to acquire license files If you do not have the Entitlement ID you cannot access the server and obtain the license certification Log on to http licensing motorolasolutions com Note If you do not have a user account use the Entitlement ID to create it After you create the account you receive an automated E mail that contains a default password The E mail is sent to the registered E mail address After you log on manage select and activate all relevant entitlements The FlexNet Operations Portal guides you through the fulfillment process Configure the server host by either selecting an existing host or adding a new host When asked to configure a server host enter the Ethernet MAC address for the target PC without dashes The list of MAC addresses along with their associated network adapters can be found by running a Windows command prompt and entering ipconfig all from the target PC Important It is h
110. e 138 for details 4 Reboot the computer W Note After a reboot Windows automatically logs in and starts Elite Configuring an Automatic Windows Login An automatic Windows login is only supported for MCC 7100 IP Dispatch Consoles configured as permanent patch consoles q Warning A security risk exists when configuring automatic Windows Login Note A console previously configured for automatic Windows login may no longer login as anticipated once the PC is joined to the domain Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Additional Procedures and Information 137 7 Note The user may be required to create the registry keys mentioned in this section Process 1 Add Windows domain username and password to Windows registry 2 Configure the domain controller for the preconfigured patch OP Adding Windows Domain Username and Password to Windows Registry Procedure 1 In Windows 7 select Start and enter regedt32 in the search field Note When prompt for permission click Continue 2 Inthe registry editor navigate to HKEY_LOCAL MACHINE SOFTWARE Microsoft WindowsNT CurrentVersion Winlogon Double click AutoAdminLogon value Enter 1 in the Edit String window Click OK Ensure that the AutoLogonCount entry does not exist 7 Note If AutoLogonCount exists delete it from the registry AANA A Q 7 Double click the DefaultUserName value 7 Note If DefaultUserName does no
111. e Description Status Startup Type Smart Card Manages access to sma Started Automatic 4 Smart Card Removal Allows the system to b Manual s SNMP Service Enables Simple Networ Started Automatic e1 SNMP Trap Receives trap messages Disabled Software Protection Enables the download Automatic D 4 SPP Notification Servi Provides Software Lice Manual SSDP Discovery Discovers networked d Started Manual s Superfetch Maintains and improve Started Automatic Symantec Endpoint P Provides virus scannin Started Automatic Symantec Event Man Event propagation and Started Automatic Symantec Manageme Provides communicati Started Automatic 4 b Extended Standard 3 Inthe Services window double click SNMP Trap 4 Inthe General tab of SNMP Trap Properties window from the Startup type drop down list select Disabled Click OK 5 In the Services window double click SNMP Service 6871024P93 A November 2013 Send Feedback 44 MCC 7100 IP Dispatch Console Setup and Installation Figure 3 SNMP Service Properties SNMP Service Properties Local Computer General Log On Recovery Agent Traps V Send authentication trap Accepted community names Community Rights READ WRITE READ ONLY READ ONLY 5 Accept SNMP packets from any host Accept SNMP packets from these hosts localhost Leam more about SNMP 6 In
112. e Unified Event Manager manual Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 41 Windows Installation and Motorola OS Installer MOSI Before you install the MCC 7100 IP Dispatch Console software you must update the Windows 7 operating system with an approved service pack The installation of a fresh Windows 7 Professional operating system with an approved service pack is required to ensure proper operation Motorola provides two different installations depending on the computer hardware e MOSI 64 bit installation DVD for Motorola purchased workstations i e HP Z420 e Windows 7 Professional OEM DVD for customer laptop installations 7 Note For Windows 7 OEM installations customers are responsible for installing all required drivers Note The following restrictions must be followed when naming a laptop during the installation of the Windows 7 operating system Minimum length 2 Maximum length 48 Allowed numbers 0 9 English letters a zA Z Special characters No leading and trailing spaces 7 Note Workstations purchased from Motorola are imaged with the correct Windows 7 operating system and approved service pack All required drivers are configured and installed The MOSI installation and configuration local or over the network minimizes the wait time normally experienced during OS installations The MOSI media is updated periodically to pr
113. e following error appears Operating License could not be found Please install a valid license before invoking the application To verify the licensed remote OP connection capacity you can use the Console Dispatch Status application You can find the licensed capacity in the Licensing Encryption tab in the Console Dispatch Status application Use the following steps to determine the issue e Verify that the licenses are in the correct directory C ProgramData Motorola MCC 7100 Licensing e Verify that the MAC address obtained during the license generation phase corresponds to an enabled network device The licensing services will not run if this network device is disabled e Verify that the power settings are correctly configured See Setting Windows Power Options on page 42 for details e Ifyou use a temporary license open the license file in a text editor and verify that the license has not expired Look fora similar line in the license file The expiration date in non temporary cases is set to permanent INCREMENT soft console capacity motsol 1 0 07 feb 2012 20 e Verify that the FLEXIm License Manager service is running Ifthe service is not running start the service Ifthe service is running check the task manager and verify that motsol exe is running If not restart the service Troubleshooting the Instant Recall Recorder License Issues If you cannot start the Instant Recall Recording application
114. e in a non standard wav format which the dispatch console cannot process If you encounter this issue the only solution is to re record the audio by using an application which saves the wav files in the standard format that can be processed by the dispatch console Cohabitation of sound editor software on the MCC 7500 operator position PC is not supported Use of sound editor software on the MCC 7500 operator position may have unintended effects on the MCC 7500 software AMBE 2 Specifications If you use a digital trunking system that uses the AMBE 2 vocoder make sure to meet the following requirements The frequencies of the generated tone must be between 120 Hz and 3840 Hz The duration of a continuous tone at one frequency must be greater than or equal to 50 milliseconds Any tones outside of those boundaries exhibit severe distortions that can be intolerable for listeners The decoded frequencies of the generated tones may be outside the tolerance of most analog equipment If you use an analog conventional system that uses the G 728 vocoder there are no restrictions on the content of the wav files Enhanced Alert Tones Audio Files Configuration Read this topic to learn how to override the predefined enhanced alert tones or remove access to an enhanced alert tone entirely Audio File Location Alert tones are stored in two separate directories One directory is for the predefined alert tones and the other is for custom
115. e local hosts file for the console See Configuring the Local Hosts File for Consoles in Conventional K1 K2 Systems and Outside the ASTRO RNI on page 61 2 Configure the External NTP Time Source for the console See Configuring the External NTP Time Source on Consoles in ASTRO 25 Conventional K1 K2 System on page 62 3 Optional Configure credentials for Secure SNMPv3 Common Agent See Credentials for Secure SNMPv3 Common Agent Optional on page 62 If you set up network for a perform the following actions console outside the ASTRO RNI 1 Setup a proxy server connection See Setting Up a Proxy Server Connection Outside the ASTRO RNI on page 59 2 Configure the local hosts file for the console See Configuring the Local Hosts File for Consoles in Conventional K1 K2 Systems and Outside the ASTRO RNI on page 61 3 Add the console to the ASTRO DNS server See Adding a Remote Console to the ASTRO DNS Server on page 63 Setting Up a Proxy Server Connection Outside the ASTRO RNI Remote MCC 7100 IP Dispatch Consoles must be configured to connect to the PRX 7000 Console Proxy located inside the ASTRO Radio Network Infrastructure RNI The IP address or hostname for the PRX 7000 Console Proxy is referring to the IP address of the server that is assigned in the Customer Enterprise Network and not the ASTRO RNI configured IP address Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch
116. e profiles except for the currently active profile select the Select All check box e To remove a single profile select the check box next to it 4 Click Delete 5 Confirm the deletion by clicking OK Control Panel Button When the Audio Outputs tab the Audio Inputs tab or the USB AIM tab is selected the Control Panel button opens the Window Sound panel When the PTT Monitor tab is selected the Control Panel button opens the Game Controller window The default audio devices currently configured in the Windows operating system are shown both in the Sound panel and in the Peripheral Configuration Tool Send Feedback November 2013 6871024P93 A Console Dispatch Status and Peripheral Configuration Tool 125 Figure 30 Sound and Game Controller in the Windows operating system 4 Game Controllers Playback Recording Sounds Communications wy These settings help you configure the game controllers installed on your computer Select a playback device below to modify its settings Installed game controllers Speakers 2 PTT Headset Adapter Controller Default Device PTT Headset Adapter Speakers HP IDT High Definition Audio CODEC Ready Headphones RTO Configure set Default M Properties x cme The Playback and Recording tabs in the Sound panel are similar to the Audio Outputs and Audio Inputs tabs in the Peripheral Configuration Tool re
117. ecification Optical Storage 16X SuperMulti DVDRW SATA Keyboard HP USB Standard Keyboard Mouse Microsoft Wheel Optical 3 button USB Mouse Graphics NVIDIA Quadro NVS 310 512MB Dual Head Expansion Slots 2 PCI Express Gen3 x16 mechanical electrical 1 PCI Express Gen3 x8 mechanical electrical 1 PCI Express Gen2 x8 mechanical x4 electrical 1 PCI Express Gen2 x4 mechanical x1 electrical 1 Legacy PCI Built in I O Ports 6 USB 2 0 3 Serial 1 Parallel Power Supply 600W 90 efficient power supply Power Consumption max 600W Customer Provided Laptop Minimum Hardware Requirements The following hardware specifications are the minimum requirements for a laptop provided by the customer Table 9 Hardware Specifications Customer Provided Laptop Hardware Specifications Processor Intel Core i5 560M Processor 2 66 GHz 3 MB L3 cache System Memory minimum 4 GB total memory Hard Drive minimum 320 GB internal drive Optical Storage minimum CD drive to install software Expansion slots 1 USB 2 0 port per peripheral 100Mb Ethernet Native SD Host controller bus Interface required when using hardware key storage MCC 7100 IP Dispatch Console Cohab Configurations You can install the MCC 7100 IP Dispatch Console as a standalone product or cohabited with other applications installations of dispatch console software for example MCC 7500 Dispatch Console software See the MCC 7500 Dispatch
118. ecorded audio Procedure 1 Start the IRR application See Starting the Instant Recall Recorder Application on page 129 2 From the main menu select Settings Configuration Step result The Configuration dialog appears 3 Inthe Recording Source section specify the audio type that you want to record Send Feedback November 2013 6871024P93 A Instant Recall Recorder 129 Note Before you decide about the recorded audio type learn more about the audio types the IRR application records and about the audio types that are not within the scope of the IRR functionality See Audio Types Recorded by the Instant Recall Recorder Application on page 127 e To record the inbound calls on the selected resources only select Receive Audio e To record more audio types select Receive and Transmit Audio 4 Inthe Storage Options section specify where you want to store the recorded audio a Click Browse b In the Browse For Folder window navigate to the folder in which you want to store the audio The default location for storing the IRR audio is C USers lt username gt AppData Roaming Motorola MCC 7100 IRRSession 5 Decide whether you want to make it possible to save calls in a separate wav file e Ifyou want the Save to File to be active for the Save to File Enabled option select Yes e Ifyou want the Save to File to be inactive for the Save to File Enabled option select No 6 Decide whether you want the location in which yo
119. ection Remove Used to remove the currently selected proxy server connection Up and Down Arrows Used to change the ordering of the selected proxy server connection ASTRO Domain Configuration During installation the DNS suffix assigned to the domain controller is configured and automatically assigned as the Configured ASTRO Domain For consoles outside the ASTRO RNI that are on the CEN domain enter the DNS suffix for the ASTRO domain The domain can be changed by clicking on Edit Domain However any change to the ASTRO Domain Configuration requires a restart of the Elite Dispatch Adding a Proxy Server Connection Proxy server connections are managed by the Console Dispatch Status application by adding proxy server s host name or IP address Note The proxy server connections added to the Console Dispatch Status application can be from any proxy server within the same site or from a different site Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Console Status 2 Click Add from the Proxy Server List tab 3 Enter a Host Name or IP address for the proxy connection in the site Note The IP address that is used in the Console Dispatch Status is the IP address mapped in the Control Room Firewall for the PRX 7000 Proxy Server 4 Ifnecessary enter a description in the Notes field when only using an IP address for the proxy connection 5 Click Save Editing a Proxy Server Connection
120. ed in this section Table 6 Encryption Feature for the MCC 7100 IP Dispatch Console Encryption Feature AES Algorithm Multi Select Cross Mode Alert ADP Algorithm Patch Cross Mode Alert Clear Audio Alert Receive Cross Mode Indication DES OFB Algorithm Software or Hardware based encryption Key Management via KVL for Micro SD card only Supports Multiple Algorithms Simultaneously Key Management via OTEK Over The Ethernet Keying Supports up to 5 10 15 20 Encrypted Calls Simultaneously Key Management via Store and Forward for Micro SD card only Integrated Tone Paging Encoder Features The integrated tone paging encoder features supported by the MCC 7100 IP Dispatch Console are listed in this section Table 7 Integrated Tone Paging Encoder Feature for the MCC 7100 IP Dispatch Console ASTRO 25 Conventional Call Alert Integrated Tone Paging Encoder Feature Simultaneous Paging Operation Table continued 6871024P93 A November 2013 Send Feedback 32 MCC 7100 IP Dispatch Console Overview Integrated Tone Paging Encoder Feature Digital Dial 1 1500 Hz Quick Call I Digital Dial 2 2805 Hz Quick Call II B Tone amp Voice Digital Dial 3 1500 2805 Quick Call II C Tone Only Knox Quick Call II D Battery Saver Manual Group Pages Quick Call II E Competitive Manual Individual Pages Quick Page Buttons MDC 1200 Call Alert Selected Channel Pa
121. edback November 2013 6871024P93 A USB Audio Interface Module 97 Note A radio resource may be configured so its selected receive audio remains in a speaker even when a headset is in use If two headsets are connected to a dispatch console the same audio is heard in the earpieces of both headsets If a telephone set connected to a dispatch console telephone headset port is taken off hook while a headset is connected to a dispatch console the selected radio audio is removed from the headset earpiece and routed to the appropriate speaker s The received telephone audio is routed to the headset earpiece The headset microphone becomes live and its audio is routed to the external telephone set In this way a dispatch console user can talk and listen on the telephone set in a hands free full duplex mode The headset jack is mounted either underneath a writing surface or on top of a writing surface The headset jack is designed with a low profile and rounded edges to minimize knee banging when mounted underneath a writing surface External Paging Encoder Port The external paging encoder port allows an external tone paging encoder to be used with a dispatch console to provide tone paging services The dispatch console transmits the paging tones generated by the encoder on the selected conventional radio resource or resources If a dispatcher wants to send paging tones on an ASTRO 25 Conventional channel an external paging encoder is re
122. eecesceseceneeeeesecececsecsaecaaesaeeneeeaeenseeasens 67 Troubleshooting Audio on MCC 7100 IP Dispatch Console c cccecceeseessesseeeeeeeeseeeeeseeneecaeenseeneesees 68 Audio Quality Testes inie ha se ges cud ces eh E ea hee ela We ive E O nda 68 Volume Levels Are T00 OV a aa a e aa ap Te N eE A EAS anaa aaae a a Eiaa 68 No Audio Sent or Received from the Peripherals ccccceccesseecseeseenseseeceeneecseeeaeeeeeseeereeseens 68 Troubleshooting Secure Audio on MCC 7100 IP Dispatch Console with CRYPTR micro Based Encryption tess coe e ciites co nk hist niet hoc ase hee Aare a ih oS ee ee 69 CRY PER Password R EIT ci oicssuatt aces cet efi e dee E E E 69 Testing an Unresponsive CRYPTR micro Card 0 cccceceesccescesscesceseeeeceseeeeceseeeeceaeensecaeeeaeeaenaees 70 Contents 11 Secure Call Failures usen n a a a hapa aueascamedied Sue a a aa nien 71 SD Host Controller Driver Considerations CRYPTR Failures ccccesssesceseeeseeseeseeeneeseeenes 72 Troubleshooting Detection of CRYPTR micro Device cececcesceessessecseceeeceeceteeeceeeesenseeeeenes 73 Troubleshooting Connection Issues Outside the ASTRO RNDI c ccessseeseeerceseeeeceeeeeeeseeeneeeneeseeenes 74 License Troubleshooting MCC 7100 IP Dispatch Console cccceccesesesceseeeeceseeeeceeeeeeeeseeneeeneeneeenes 75 Troubleshooting the Instant Recall Recorder License ISsues ccesccescesseeeceseeeeceseeeeeeseeeeecaeeeseeaeenaes 75 Cha
123. eeeceeeseceseesesereeeseeseseenseeaes 119 Audio Inputs Taba eser iar i e aE E E E tee feed gnats ieee sh ete de ds E RE E R donee 119 Mapping and Unmapping a non Motorola Desktop Microphone sesssseeeeereerererrerree 119 PTT Monitor Fabienne ana a ei e e a a r aai 120 Configuring a non Motorola USB Footswitch esessseesssesseseesesersrseesreressesessesrsserseserseeeessees 120 USB AIM Tiberian i eE E REEERE EATE REA A AREE Oie 120 Mapping and Unmapping Motorola Peripherals ceccessessceseeesceeceeeceseeeeeeseeeeeeseeneeeaeenaes 120 Peripheral Configuration Summa ry cccccccccessesscesseesecesecseceseesecaeesecsseseceeeeeseeeeeeeeaeeseeeseeseeeaeseeeaees 122 Peripheral Configuration Profile ccscceccescsescesseesceseeesceceececeseeceecaeeeaecaeeeneceaeeaeceeseaecesseesereeeeeeeeenes 122 Creating a Profile with non Motorola Peripherals 0 ccesscsscceseeeeeeeeeceeeseeeeaeseeeeeeaeeaeeeeeees 123 Customizing a Profile with Motorola Peripherals ccccessessecseeeseceeceseeeceseeeeenteeseenseeerenes 123 Deleting a Profilleri ennnen ee etic os Pee eee ER a ie ee eels aces 124 ControliPane Button sss eee secs tecy T ot ax eastany tense tense tut int ganar T E 124 Motorola Peripherals Audio Gaite c ececceeccesseeseesceesecscescecscesaecaeceaecnecssesseeesesrseseeeeeeaeeneeenes 125 Chapter 6 Instant Recall Recorder ccsssccssssscssssseccsscsscssscscssssscsssessees 127 Audio
124. eeecsesseesessecseeecesceaeeesseceaenesseeeecaeeseesesaesaseeeeaeeaeereeees 104 WSBeAIM Status ICON so serar sets tonse sacs lee E E EE E acd codes Susadtebes AEE ER E E de egtoeey 106 Diagnosing Audio Malfunction in USB Audio Interface Module ececeeecceeeneeseeeceeeeeeeeeeeeeees 106 Troubleshooting USB Audio Interface Module USB Communication Issues essseeceeeneeeeeeene 107 Troubleshooting USB Audio Interface Module Upgrade Issues c cesceesesseeseeseeeeeesseesecneeeaeenseesees 107 Troubleshooting Problems with Peripherals ccccscsssesseesseeseeeseeeceeceecesceseeeeceeceaceaeeeaeeseeeaeeeeeaees 107 Chapter 5 Console Dispatch Status and Peripheral Configuration Tool 109 Console Dispatch Status MCC 7100 IP Dispatch Console ccccceesecssesecsecesececeseeeceseeeceeeeeceseeeeeeneeneeenes 109 Console Dispatch Status Taskbar ICOM cccccecceescesseeseeseeeeecscescecacenaecseceaeceecsseserenseeeeseseseeeeseeeeeeaeeeaes 109 Customizing the Console Dispatch Status Taskbar ICOM c cssesssceseeseceseeeeeeeeeeeeeeceaeeneeeaes 110 Proxy2setver Lists cs conciticoon chien hasten co ets oo ees ee me AR ee es ee ek 110 Proxy Server List Status Indicator ccecceeceescesseesceseeescescecsecseeceececessecsaeeseceseeseeesseeeeeeeeereneeeaes 111 Proxy Server List Buttons aaien aa a aa a e 111 ASTRO Domain Configuration ccccescceccesecesceseeeeceeeeceseeeceseeeecseeeeecaeesaecaaeaece
125. eeeeceeseeceesceneees 110 Figure 19 Console Dispatch Status Proxy Server List c ccccecsseceseceeeceesceeseeceseceseeseaeeeseeeaeenes 111 Figure 20 Proxy Server List Status Indicator cssccsscsssccsssccseccesccsssssessccesscesscessnccnansseccesaces 111 Figure 21 Console Dispatch Status Encryption Licensing 0 ccceccceeceeeseeesseceeceeeeeeeeeeseeenaeens 113 Pigdie 22 R mot OP Conmecn Om LAS yacsevwsstinetiennsuwadstavatencecdvwataetcstanancasmucntensiiadedsastoraeetiasesneess 114 Figure 23 Remote OP Connection Black List xj ssacetsissseexcesnaiataasaannisdonicasnecaniaemaeeeednens 115 Figure 24 Motorola Peripheral Configuration Tool 00 cceeceecesecsseeseeeeeeeeceseceaeceeeneeeeeeereeaees 117 Figure 25 Mapping and Unmapping Speakers 00 0 ec ceecesecseeseeseceeeceseceeeaeeenesceeaeceaecneeeneeneess 118 Fig re 26 Sp ker Test csi ssccsapinwnssennasnsielwanignswatecaawtonaasavoasddaacsaversesssaanonedaevasenedorsneiwestastaetensd 118 Figure 27 Mapping and Umapping the Motorola Peripherals ccceseseeeseeeeeeeeceneeneeeneeeeeees 121 Figure 28 Peripheral Configuration Summary aa ssisicaaccasnecasusstuscoceneceasessaacadnndaseviieenssn tecesenbades 122 Figure 29 Peripheral Configuration Summary Motorola peripherals s sesseeseesesseseeseeseseese 122 Figure 30 Sound and Game Controller in the Windows operating system c cescceeteeseeeeee 125 16 List of Figures List of
126. eesecseeeseceseeseceeeeseceeeetesereneesereees 132 Sorting Calls in the Instant Recall Recorder cceceseeseeseeesceseeesceseeeeeeeeeeeecaeeseecaeesaecaecaecneeeseeereeseens 132 Rewinding and Fast Forwarding Calls in the Instant Recall Recorder Application seen 133 Changing the Playback Speed in the Instant Recall Recorder Application cceceeeceeteneeeeeeeneees 133 Modifying the Playback Volume and Playback Quality in the Instant Recall Recorder Application 133 Zooming In and Zooming Out Waveform in the Instant Recall Recorder Application e cee 134 Saving Calls to a File in the Instant Recall Recorder Application ccccescessesseeescesceesceseeeeeeseeesecaeeeecaeenaes 134 Appendix A MCC 7100 IP Dispatch Console Additional Procedures and formatio Missiones hse ssansecenddocousesavectvatesoasusessvecseansbecseseveveaenstetecenseosssoee LOO Removing All MCC 7100 IP Dispatch Console Applications cccccesceseescescececesecseceseeeeeseeeeenseeeeenseeneeees 135 Removing the Elite Admin and Elite Dispatch Applications Only ccccesccesesseceeceseeeeceeeeeeeeeeeneeeseeeneeneeaes 135 Configuring a Preconfigured Patch Console Inside the ASTRO RNI cecesssssseceesseeseesecseeeeeseeaeeerereeaeneees 136 Configuring an Automatic Windows LOgin ccecccecceesecssesseessessececesecseceseceeseseseeeseseeeeseseeeeseeeeeeaeeaes 136 Adding Windows Domain Username and Password to Windows Re isttr
127. eetuveensbeedea ee 29 ASTRO 25 Trumkinig Features isoine Eei R KE E E R E EEEE RES 30 ASTRO 25 Conventional Features scscsscssssesessseeceseeeeeecesceceseeeeceecaeeseeaecaecaseecsaecaeeeecsaeeesareeeeneeates 30 MDC 1200 Analog Conventional Features cccccceccsscceseesseesceeeeenceseeeaceseecsecsaecaecsaenaeeaeeaeeeseeereneeeaes 30 Analog Conventional Features cccccsssssecssceesesceseseceseeeceneeeceseeececaeesaecaaesaecaaesaecaeseaeceeseseneeneenneenes 31 Encryption Features isseire e ea ie ETE E dete ade caadea duced cach EREE att ESEE EE 31 Integrated Tone Paging Encoder Features cccccccescceseesesssceseeesseseeseceseeeeeeseeceecaeesaecaaeaeceenaeenesenesereeas 31 MCC 7100 IP Dispatch Console System Component ccccecceescesceeeceseeesecseecsecseesaecsaeeaeceeeeaecsseeeeeeeeeseneeaes 32 MCC 7100 IP Dispatch Console ccccccccescessecsseeseceeeeseceeceseeseensceeeceseesecenseeecaeeeaecaeesaecaeeeaecaeceaeensenaeeas 32 PRX 7000 Console Prox yac cA cscditiscs desea ecstsesdee Ks E cova Cea Ge Haas daek ere E OEO E EE ER ES 32 Console Site Control Room Firewall cecessscssssssssseeeceeeseeecesccesevscceecseeseesecaecaeeeeseecaeeeeeeceaeeesencetenee 33 License SeLy Obsessed ee hse ee me Re eas E E a E e 33 Key Management Facility for MCC 7100 IP Dispatch Console ccceccesseessesseeseceeeeseceseneenseeeeeens 33 Customer Enterprise Network Components cccccsccsseeseceseesecesceecesce
128. eiamabiacananeians 44 Figure 5 SNMP Service Configuration Traps cccccccccssscessecsseceseeeeeeeescecaeceseeeeeeeeseeesaeceeeeees 45 Figure 6 microSD to SD Adapter casa ssacusneesdenccersuncanicndtaonce saath eaasadiancee sneesuateaemnG ior neormaunts 50 Figure 7 KVL 4000 Model T7537B with CRYPTR micro Keyloading Cable 0 0 0 0 eee 51 Figure 8 CRYPTRmicroManagement Selecting About CRYPTRmicroManagement 70 Figure 9 About CRYPTRmicroManagement Version Numbers cescssceeseeeeceeeceseeeeeeneeeeeees 71 Figure 10 About CRYPTRmicroManagement None s ssssessssesessseeeessesresesstsrestssesressrsensesseseest 71 Figure 11 USB Audio Interface Module Audio Routing 0 eee eeceseeseeneeeeeeeeceeceaeeneeeneeeneees 93 Figure 12 USB Audio Interface Module Port Connections s sssesssssesesssssesssssetsessesresessesresssserees 94 Figure 13 Goosen ck Microphone anisan EE eee eee 95 Pate 14 FO OS WIth sins secsianascansatateciagnsiresanus shan e aaaea EEA EE EAEE eaa EATEN AEE AAEE 95 Fig re 15 Heads t Jack actos case cor gen cian oicce seisd aaan niread ianea een 96 Figure 16 USB Audio Interface Module State Indicators 000 0 ees eeeeecceseceeeneeeeeeeeeeeeeeenseeneeess 105 Figure 17 Console Dispatch Status Taskbar ICOM sccssscscessceseesseenetsonscecessceseesceetsoeeenes 109 Figure 18 Windows 7 Taskbar Notification Area ccsssscessesseeseecesseeceescecens
129. ensecnsenseeas 112 Adding a Proxy Server Connection seosega s E o ETTE EEEE 112 Editing a Proxy Server Connection ss sesessesersreesseseeseeresetsesrtsteressenessteesseeeseeststeseressesesses 112 Removing a Proxy Server Connection ccccccccessessesseescessecsecaeceeceseseeeeseseeseseeeeeeseeeeeeneeeneesees 112 Encryption Licensin ghen enie E E E tots love celal ence ces fecedeh a ees E E rie E a E ete 113 Console Dispatch Status PRX 7000 Console Proxy ccccescesssesseescesseeseeseeeseceeecaecsaesaecaeeeeceseeeenseseeeeneeneeenes 113 Remote OP Connection List ic Accidente eles ieee hee a eh ee ee 114 Remote OP Connection Black List iena eaaa aae a aa aeoaea e eaa 115 Adding a Remote MCC 7100 IP Dispatch Console to the Black List cece eeeceeeeeeeeeees 115 Editing a Remote MCC 7100 IP Dispatch Console on the Black List cece eeeeeseeeeeeeeeeee 116 Removing a Remote MCC 7100 IP Dispatch Console from the Black List 116 MCC 7100 Peripheral Configuration Tool cccceccessssscesceesceseessecseeececaeessecaeesaeceeceaecaeeeseeeesesesreesesereeseeneeenes 116 Audio Outputs Tabs iniia eia EEE E AE EEEE esate ENEE EE Eas 117 Mapping and Unmapping a Speaket ccccscceccssssssceseeeeceseeeeceseeeeeeaeeaecaeesaecseesaecaeeeaeeneeeaeens 118 Testing a Speaker cic ciscesces ies etree eee oh dents dace on Sik eck desde hac deen Meats deen 118 Configuring a non Motorola Headset cccccesseessesceesecseeeseceeeaecse
130. eral Configuration Summary Motorola peripherals Button Test E of a5 oe The included graphical icons are for two headsets speakers a microphone an external phone interface a local logging recorder an external paging encoder and USB foot pedal switches The graphical icons are dynamically updated as each audio device is mapped The graphical icons for headset 2 the external phone interface local logging recorder and external paging encoder always represent Motorola devices that can only connect to the USB AIM device The bookshelf speaker icon indicates the number of non Motorola speakers currently mapped The icons for headset 1 desktop microphone and USB foot pedal switches can represent either Motorola or non Motorola peripherals depending on what is mapped Motorola headsets are either mapped or unmapped as single devices For a non Motorola headset that can be mapped as headset 1 you can configure the speaker microphone and PTT switch independently When only a speaker or microphone is mapped for the non Motorola headset a red X appears instead of a green check mark on the headset graphical icon Peripheral Configuration Profile The Profile pane is used for managing audio profiles The user can select from the list of existing profiles apply changes to existing profiles create and save a new profile or delete existing profiles 7 Note When you try to save a profile in which no device is mapped an error appears When
131. eripherals cccescesesseeeseeeeeeeeceaeceecaeeeseeeeeeeeeseeaeeaee 123 Customizing a Profile with Motorola Peripherals cccescccsseceseceeeeeesceceseceeeeeeeeeeseecsseenseesaees 123 BN Lt PLS cca secre ssosgaspuseeenin esas eases E EE EEA EEEREN D S 124 Configuring the Instant Recall Recorder Application 0 ice eeceeseeceeeeceseceeecneeeeeeeeeeeeeaeenteenaeens 128 Starting the Instant Recall Recorder Application ccscccssscsssccssccescssesscssccssccesscessasesecssees 129 Closing the Instant Recall Recorder Application ccccecccccceesseceteceseeeeeeeeseecaeceeeeeeeenseeeaeens 129 Fixing the Instant Recall Recorder Window on the Top of the Desktop 0 ceccesseeeteeteeeeees 130 Switching the Instant Recall Recorder Window to the Compact Mode esceeseeeeeseeeteeeeeeeee 130 Expanding and Collapsing Sections in the Instant Recall Recorder Window cesceeeeseeees 130 Managing Detail Columns in the Instant Recall Recorder Call List 0 0 cece eeceeseeeeeeeeceneeneeees 130 Playing Back Calls in the Instant Recall Recorder Application cceceeceeceseceeeneeeeeeeeeneeeaes 131 Filtering Calls in the Instant Recall Recorder Application cccccceeceeeceeesceceeceeeceeeeeeseeesaeens 132 Sorting Calls in the Instant Recall Recorder sisscsssesecesassicsnneeanastutevsnnsasetonsavorsduscve cane tsexnshasuetencavess 132 Rewinding and Fast Forwarding Calls in the Instant Recall Recorde
132. eripherals display an icon that is grayed out then that peripheral is disconnected or disabled Reconnect the device if necessary or re enable the device in the Windows Sound panel See Disabling Enabling Audio Devices in Windows on page 58 for details Upon correcting the problem the grayed out icon of the device in the Peripheral Configuration Tool should change to a solid icon Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 69 Note If the mapped speaker devices appear enabled connected and mapped then the Peripheral Configuration Tool will allow the user to send a test tone to a selected output device Select the relevant audio device Right click on the row and select the Test option Step result A test tone plays through the selected device If audio is still not heard then verify the audio levels are not muted as follows a From the Start menu enter Adjust System Volume and click on the application Note If the system audio is muted then a speaker icon with a red circle will be displayed Click on the icon to unmute the audio b Ifthe audio is unmuted and sound is still not heard then verify and fix the audio levels for each audio device c From the Sound control panel right click the relevant audio device and select Properties d In the Levels tab verify that the slider is set to the appropriate volume Perform additional troubleshooting steps for audio i
133. es are not stored in the user profile folder However other program files stored in the user profile folder must be backed up and copied to a different folder otherwise they will be deleted When the process is completed the copied data can be moved back to the user profile folder Restoring the Windows User Account Profile Restoring the Windows user account profile is necessary as a troubleshooting measure when Elite console application is stuck in the initialization state Procedure 1 Close the Elite application 2 Log out of Windows 7 3 Log into Windows 7 as an administrator either domain or local admin 7 Note The account must be different than the account used for the Elite dispatch 4 Delete the profile as follows a In Windows 7 click Start right click Computer and click Properties b Click Change settings c Click the Advanced tab in the System Properties window d Click Settings under User Profiles Step result The User Profiles window opens e Select the relevant profile and click Delete Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 67 f Click OK 5 Log out of Windows 7 6 Log into Windows 7 with the original account Step result The account profile is recreated and is used by the Elite console Elite Console was Denied Access due to an Embedded Password Mismatch Note Running Elite as a local Admin or domain Admin on a system with Full
134. essssessesseeseeseeee 46 Setting Up NetWork sesers icten sesser sener in eiren erren e ao Ee Ere EOE ESTAA ETE EAEE ES TARRE EE TEA OOE EEEN 59 Upgrading the MCC 7100 IP Dispatch Console Software ss snsssenneesessseessessessessessesseesseeseesressee 65 No Audio Sent or Received from the Peripherals ccccccecssecsssceseceeceeeseeceecesecseceeeseeeseeenseeeees 68 Recovering an MCC 7100 IP Dispatch Console Installation 0 0ceecccecsseeeseceeeeeeeeeeteeesaeeeteenees 76 Recovering a Damaged or Missing CRYPTR micro Card o ccceeeccceeseeeseceeeceeeeeeseecseeeeteeneeeeeseees 78 Setting Up the PRX 7000 Console Proxy eccj ecccssenssascunactnceniensaxessancencareanonsenssdbacevaarenginadencnseehineonnners 81 Generating License Certificates for the PRX 7000 Console Proxy s s ssssssessessssessssssssssrsersesseseese 83 Upgrading the PRX 7000 Console Proxy Software ssscgscss estes ccustecassessaixeassndessuieeassues tecatuedbadeesivndee 88 Recovering a PRX 7000 Console Proxy Installation s osnsseseseseessesseeseessessessrssseesesersseeseeseesseesse 90 Installing and Configuring USB Audio Interface Module 0 0 cc cceeceeceeseeseeeeeceseeeeeeeeseeenaeenes 102 Configuring a Preconfigured Patch Console Inside the ASTRO RNI sssssssssesesssssesesssssersessesee 136 Configuring an Automatic Windows Login vscczscvsaesaesvnssuaavsecasasivesesevonsVeuteseedsendinnesdsvenssindusduutes 136 Setting Up the ASTRO 7 14 MCC 7100 IP Dispatch
135. eyloading Cable muvoserina VOWEL CRYTPR micro Cable Connector KVL 4000 KVL4000_Cable_Micro_A 6871024P93 A November 2013 Send Feedback 52 MCC 7100 IP Dispatch Console Setup and Installation Encryption keys on the CRYPTR micro can be automatically updated when centrally managed by a Key Management Facility KMF A KMF can be present in the ASTRO network and configured to manage a particular CRYPTR micro Note A KMF may be located inside or outside the ASTRO RNI If located outside the ASTRO RNI see Configuring the Local Hosts File for Consoles in Conventional K1 K2 Systems and Outside the ASTRO RNI on page 61 for details A CRYPTR micro must also be pre configured to accept updates from a particular KMF A crypto administrator configures the CRYPTR micro using a KVL Individual RSI is the ID of the CRYPTR micro itself KMF RSI is the ID of the KMF that manages keys on the CRYPTR micro See Key Management Facility manual A crypto administrator can perform initial key provisioning using the Store and Forward procedure on the CRYPTR micro as follows 1 Connect a KVL 4000 to the KMF and download encryption keys for a CRYPTR micro to the KVL 4000 2 Inserta CRYPTR micro into the KVL 4000 with the CRYPTR micro keyloading cable 3 Initiate a Store and Forward procedure from the KVL 4000 See the KVL 4000 ASTRO 25 User Guide 4 Reconnect the KVL 4000 back to the KMF and upload responses from the CRYPTR micro back t
136. f certain parameters Please refer to your Motorola contact for further information Trademarks MOTOROLA MOTO MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC and are used under license All other trademarks are the property of their respective owners European Union EU Waste of Electrical and Electronic Equipment WEEE directive m The European Union s WEEE directive requires that products sold into EU countries must have the crossed out trash bin label on the product or the package in some cases As defined by the WEEE directive this cross out trash bin label means that customers and end users in EU countries should not dispose of electronic and electrical equipment or accessories in household waste Customers or end users in EU countries should contact their local equipment supplier representative or service centre for information about the waste collection system in their country 6871024P93 A November 2013 Send Feedback Contact Us Motorola Solution Support Center The Solution Support Center SSC is the primary Motorola Solutions support contact Call e Prior to any software reload To confirm troubleshooting results and analysis prior to removing and replacing a Field Replaceable Unit FRU and Field Replaceable Entity FRE to repair the system For Phone Domestic Calls 800 221 7144 International Calls 302 444 9800 North America Parts
137. f necessary a Verify that no console features are enabled that would prevent audio from being played on the speaker e g acoustic cross mute b Verify that Elite Dispatch is correctly configured to route select unselect audio to that peripheral The speaker must be mapped in the Peripheral Configuration Tool connected and it must be configured in the Elite Dispatch Audio menu c Verify that the MCC 7100 mixer is not muted All audio devices may appear to be configured correctly but the slider on the 7100 mixer is set to 0 Troubleshooting Secure Audio on MCC 7100 IP Dispatch Console with CRYPTR micro Based Encryption CRYPTR Password Issues Symptom Console Dispatch Status application indicates a problem with CRYPTR micro password Secure Audio does not work Solution The following actions could be taken 1 2 If the password in the CRYPTR micro is known but it does not match update the password in the MCC 7100 IP Dispatch Console This applies to both User and Admin passwords for the CRYPTR micro If the password s in the CRYPTR micro is the default password use the CRYPTRmicroManagement utility to change the password The password in the MCC 7100 IP Dispatch Console will be updated automatically at the same time If the password s in the CRYPTR micro are not known use the CRYPTRmicroManagement utility to reset the password Enter an invalid password 15 times in a row at which point the contents of the CRYPTR micr
138. f the device USB AIM The USB Audio Interface Module device is connected and fully operational ry USB AIM The USB Audio Interface Module device is not connected Cm USB AIM The USB Audio Interface Module device is connected but not operational By hovering over the icon you can learn more details about the problem Diagnosing Audio Malfunction in USB Audio Interface Module If you experience problems with the USB Audio Inteface Module USB AIM audio the possible issues are the problems with the USB connection between the USB AIM device and the dispatch console problems with the USB AIM device or problems with the MCC 7100 IP Dispatch Console PC Procedure 1 Inthe Control Panel of the Windows operating system navigate to the Sound window 2 Inthe Recording tab for each device on the list perform the following actions a Right click the device and select Properties b Inthe Properties window select the Listen tab c Ensure that the Listen to this device check box is not selected d Click OK In the Sound window click OK to save changes to all the devices Disconnect the USB AIM device from the MCC 7100 IP Dispatch Console PC Ensure that the External Phone Interface EPI is connected to the USB AIM device Restart the USB AIM device by unplugging the power supply waiting a while and plugging it in again aun bk U Step result The USB AIM device goes into the External Phone Interface fallback mode Ve
139. figuration on page 56 Send Feedback November 2013 6871024P93 A PRX 7000 Console Proxy Setup and Installation 91 6 Ifnecessary set up the Active Directory Domain See Setting Up the Domain for the PRX 7000 Console Proxy on L and M Core on page 87 7 Restore critical files backed up in step 1 Critical Backup Files for the PRX 7000 Console Proxy The archiving of critical files is essential to the operation of the PRX 7000 Console Proxy You must perform it periodically Archive the files to an external device for example external storage or network storage Table 12 PRX 7000 Console Proxy Files to Backup File Type Location Note License files C ProgramData Motorola Back up the license files to Dispatch Licenses speed up the recovery process Proxy Black List C ProgramData Motorola PRX The Proxy Black List is a 7000 ProxyServer blacklist txt single file 6871024P93 A November 2013 Send Feedback Chapter 4 USB Audio Interface Module The USB Audio Interface Module USB AIM is an external device that you connect to the MCC 7100 IP Dispatch Console It functions as an interface between analog devices and the console position and as a general purpose input output module The USB Audio Interface Module supports audio routing between the dispatch operator and peripherals The dispatch operator uses Motorola standard peripherals that connect to the USB Audio Interface Module device The USB AIM connects to t
140. for the PRX 7000 Console PLroxy c ccccsccescessceseeeseeseeeeeeseeeecseessecaeenaeeeeaees 83 Installing the PRX 7000 Console Proxy Softwatre cccceccccssessecssceecesceseeeceseeeeceseeeeceseeneecaeeeaecaaeaecnseeaeeeseasens 84 Configure a Black List for Remote MCC 7100 IP Dispatch Consoles Optional ccccccccceesceeteeeeeteeseeeeees 85 MOTOPA TCH staa om e e a a a ee e EAE entes 85 Windows Supplemental Configuration K Core sssssesseeesseessssesresesstsesterestesesststesesesteststestenesststsseseseesesees 85 Network Interface Card NIC Comfiguration cccccccecseessesceessessecsecnecseceaeeseesseneecesceseceseeeseneseeeeseeaeeeaeeseeaees 86 Configuring the PC Network Interface Card for the PRX 7000 Console Proxy cceceseseesereeteteeeees 86 Setting Up the Domain for the PRX 7000 Console Proxy on L and M Core ececeesesessesssecceseeeeeecereneeeeterenes 87 PRX 7000 Console Proxy Maintenance and Troubleshooting cceccesesccsseeescesceeecesceeeeeseeeeeeaeeseecaeeeneseensees 88 Upgrading the PRX 7000 Console Proxy Software eccccccecseescesseescessecseceecaeceaeeseesaeeseceseeeeenseeneeeneeats 88 Uninstalling the PRX 7000 Console Proxy Software ccccccccssessesssseseceeeeecesceseceseeseeeeeeeeeecessenseeaeeaes 88 Remote Console Cannot Connect to the Proxy Server ccccesceescssseesceseeesceseeesecaeecaecsaesaecnseeeeneeeereneeees 89 License Troubleshooting PRX 7000 Console Proxy
141. gateway using Internet Protocol version 4 IPv4 The PRX 7000 Console Proxy communicates to the remote MCC 7100 IP Dispatch Console through a firewall The firewall is located at the console site to allow traffic to from the PRX 7000 Console Proxy and CEN Any VPN functionality in the CEN must be provided by the customer The interior gateway in the CEN and the console site control room firewall share the link from the console site to the zone core A control room firewall can be installed at any console site in the system There can be multiple control room firewalls in a system one at each console site The control room firewall is the demarcation point for the ASTRO network The networking equipment used to establish a path to a remote MCC 7100 IP Dispatch Console is provided by the customer Note An intrusion detection system IDS is not required at each console site but is an option for security conscious customers License Server The license server is a web server used to generate a license file for activating an MCC 7100 IP Dispatch Console during installation This file contains the required licensing information as well as the number of connections that the PRX 7000 Console Proxy supports The license server is not part of the ASTRO RNI or the CEN It is hosted by Motorola Note The generation of license files is performed by Motorola s Licensing group Instructions on how to allocate and download license files are provide to t
142. ging Motorola 5 6 Tone Single Tone 0 5 Pre Defined Group Pages Single Tone 1 5 Pre Defined Individual Pages Talk Extend Private Line Stripping Touch Code Trunked Call Alert Sequential Paging Operation MCC 7100 IP Dispatch Console System Components The main system components that are used with the MCC 7100 IP Dispatch Console are described in this section MCC 7100 IP Dispatch Console The MCC 7100 IP Dispatch Console is a software based dispatch console that requires no external hardware connections to perform dispatch operations Audio Vocoding is performed within the Windows 7 operating system The MCC 7100 IP Dispatch Console can work with the computer s built in speakers and microphone if equipped External peripherals such as a microphone headset and footswitch are also supported A minimum audio quality of DAQ 3 4 is highly recommended when using certified commercially available peripherals The MCC 7100 IP Dispatch Console can be configured to dispatch trunking and or conventional resources The MCC 7100 IP Dispatch Console supports secure AES ADP and DES OFB end to end audio encryption Key storage can be performed through hardware CRYPTR micro or software See Load Secure Keys and Algorithms on page 49 for details The MCC 7100 IP Dispatch Console can be located inside the ASTRO RNI at a console site or conventional subsystem The MCC 7100 IP Dispatch Console can also be deployed outside the ASTRO RNI
143. h Console Overview Figure 1 MCC 7100 IP Dispatch Console System Diagram Zone Core ASTRO Advanced Messaging Solution Server Border Router Customer Network 1 NM Dispatch Site eS eS AAA S a I L ae eee ee ee Ethernet Switch F Console MCC 7100 IP Proxy Dispatch Console Control Room Firewall IPv4 AIS Tunnel e DHCP Server CEN Interior Gateway E 7 Control Room a es vl CEN MCC 7100 IP Dispatch Console MCC 7100 IP Dispatch Console MCC7100_Sys_Arch_C The following are the system components for the MCC 7100 IP Dispatch Console e MCC 7100 IP Dispatch Console Software e PRX 7000 Console Proxy e Console Site Control Room Firewall e Customer Supported Components DNS Server DHCP Server Customer Enterprise Network CEN Firewall Virtual Private Network VPN Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Overview 29 MCC 7100 IP Dispatch Console in Console Site Architectures Dispatch console sites can have one or more console operator positions The location of the dispatch console the system architectures it supports and your organizational requirements determine the equipment required at a console site An MCC 7100 IP Dispatch Console is supported in K L and M core system architectures An MCC 7100 IP Dispatch Console is not supported in ASTRO Express systems The MCC 71
144. he Elite Dispatch in the toolbar click the Open IRR button a Closing the Instant Recall Recorder Application If the Start IRR with Elite option is enabled in the Elite Dispatch configuration the Instant Recall Recorder IRR closes automatically always when you exit the Elite Dispatch application If you use a configuration in which this 6871024P93 A November 2013 Send Feedback 130 Instant Recall Recorder option is not enabled or want to exit the IRR without closing the Elite Dispatch application use the following procedure Procedure From the IRR main menu select File Exit Fixing the Instant Recall Recorder Window on the Top of the Desktop If you pin the Instant Recall Recorder IRR window and then use other applications the IRR windows does not hide under the windows of these applications but stays on the top of your desktop Procedure In the IRR title bar click the Pin the window button Hi Instead from the IRR main menu you can select View Stay on Top Step result The IRR window gets fixed on the desktop an the Pin the window button changes into the Unpin the window button Ei Switching the Instant Recall Recorder Window to the Compact Mode The compact mode is window view in which only playback buttons the volume control and optionally the progress bar are displayed Procedure 1 In the menu bar click the Compact Mode button Instead from the IRR main menu you can select View Compa
145. he MCC 7100 IP Dispatch Console with a USB cable The instant recall recorder IRR software installed at the console position computer supports short term audio logging so there is no need to support an external IRR port on the USB AIM device The dispatch operator can replay the recorded audio directly from the hard drive of the console position computer Figure 11 USB Audio Interface Module Audio Routing Foot Switch Desktop Mic Headset Jackbox Headset Jackbox Computer AIMMCC7100_IP_Connection_A USB Audio Interface Module Connections The USB Audio Interface Module supports all the Motorola standard peripherals except for the desktop speakers Instead of the Motorola standard speakers you use common off the shelf USB speakers that you connect directly to the console operator position computer In addition to the ports for standard peripherals and external devices the USB 6871024P93 A November 2013 Send Feedback 94 USB Audio Interface Module AIM supports four generic local auxiliary outputs They activate warning lights that inform about the operations performed by the dispatch operator Figure 12 USB Audio Interface Module Port Connections Foot Aux Switch Out USB Port Headset 1 Headset 2 Phone Reserved Ground Mic LLR AIM_USB_rear1_A The USB port is used to connect the USB AIM device to the MCC 7100 IP Dispatch Console Other ports are used to connect peripherals 7 Note Do not connect the USB Audio
146. he application Clicking X closes the window and places an icon in the Windows taskbar The Help menu is used to launch the online help or open the About window Note The taskbar icon for the Console Dispatch Status running on a PRX 7000 Console Proxy is similar to the taskbar icon when running on the MCC 7100 IP Dispatch Console See Console Dispatch Status Taskbar Icon on page 109 for customization details Remote OP Connection List 7 Note The Remote OP Connection List tab only appears when the Console Dispatch Status application is launched from the PRX 7000 Console Proxy Once connected the Remote OP Connection List displays the IP addresses of all connected MCC 7100 IP Dispatch Consoles In addition the number of allowed remote connections and remaining connections is displayed in text just below the Remote OP Connection List tab Figure 22 Remote OP Connection List Motorola Console Dispatch Status File Help Remote OP Connection List Remote OP Connection Blacx List 10 remote connection s allowed 9 connection s remaining Link Status Host Name IP J Send Feedback November 2013 6871024P93 A Console Dispatch Status and Peripheral Configuration Tool 115 Remote OP Connection Black List 7 Note The Remote OP Connection Black List tab only appears when the Console Dispatch Status application is launched from the PRX 7000 Console Proxy Once connected the Remote OP Connection Black
147. he customer Key Management Facility for MCC 7100 IP Dispatch Console The Key Management Facility KMF is the centralized key manager in the ASTRO system The KMF delivers keys securely using the OTEK feature to the MCC 7100 IP Dispatch Consoles configured with hardware based encryption For MCC 7100 IP Dispatch Consoles configured with software based encryption the KMF exports a file that is used to import keys into the console 7 Note The Key Management Facility does not support ADP keys Customer Enterprise Network Components The network components that are provided by the customer are defined in this section The following components reside within the Customer Enterprise Network CEN DNS Server DHCP Server e VPN Server DNS Server The Domain Name System DNS server contains a database of network hostnames and their associated IP addresses for Intranet resources connected to the Intranet The DNS server contains entries for the ASTRO RNI devices PRX 7000 Console Proxy ELAM Server KMF etc 6871024P93 A November 2013 Send Feedback 34 MCC 7100 IP Dispatch Console Overview DHCP Server The Dynamic Host Configuration Protocol DHCP server assigns an IP address to a computer from a defined range of numbers configured for a given network Each MCC 7100 IP Dispatch Console that is remote from the ASTRO RNI will be assigned a static IP address in the DHCP Server VPN Server The VPN server allows for
148. he dispatch console is not in the sleep mode LED is on Result If you solved the problem by using these simple verification actions the green LED is on and the red LED is off which means that the USB AIM is again online and fully operational If the USB AIM state did not change the problem can be the USB AIM device failure Post requisites If you did not manage to solve the issue try to upgrade the USB AIM software Troubleshooting USB Audio Interface Module Upgrade Issues If you did not manage to upgrade the USB Audio Interface Module USB AIM the reason can be for example a lost USB connection If you encountered any upgrade issues use the following scenario to retry to upgrade the USB AIM software Procedure 1 Unplug the USB cable from the USB AIM device and from the MCC 7100 IP Dispatch Console PC wait a while and plug the cable in again 2 Retry to upgrade the USB AIM software in a typical way 3 Restart the USB AIM device by unplugging the power supply waiting a while and plugging it in again Step result The green and red LEDs on the front of the device are on for a while Then the red LED goes off and the green LED stays on 4 Retry to upgrade the USB AIM software in a typical way Troubleshooting Problems with Peripherals If any of the peripherals that are connected to the USB Audio Interface USB AIM do not work properly verify that they can communicate with the USB AIM device and that there are
149. he profile Click Save 6 Close the Peripheral Configuration Tool by clicking OK Note If default devices switch in the Windows operating system no notification is made Only the configured devices in the custom profile are used If the devices are disconnected audio is lost from those devices Default mode automatically switches to devices configured in the Windows operating system Customizing a Profile with Motorola Peripherals Use this procedure if you want to customize a profile that uses the Motorola peripherals by unmapping the Motorola peripherals or replacing them with non Motorola peripherals The Motorola peripherals that you can replace with non Motorola peripherals are headset 1 desktop microphone and footswitch Prerequisites Connect and configure the USB Audio Interface Module See Configuring USB Audio Interface Module on page 103 Procedure 1 Perform one of the following actions If Then If you want to unmap a 1 Select the USB AIM tab Motorola peripheral 2 From the drop down list next to the device that you want unmap select the blank selection If you want to replace the 1 Select the Audio Outputs tab Motorola headset 1 with a 2 From the drop down list next to the device that you want to configure as non Motorola peripheral your headset speaker select Headset 1 Speaker 3 Select the Audio Inputs tab 4 From the drop down list next to the device that you want to configure as your headset m
150. her troubleshooting and provide all hardware IDs Troubleshooting Connection Issues Outside the ASTRO RNI The state of the connection between the remote MCC 7100 IP Dispatch Console and the PRX 7000 Console Proxy can be checked using the Console Dispatch Status application as follows 1 Open the PRX 7000 Console Dispatch Status see Console Dispatch Status PRX 7000 Console Proxy on page 113 2 Once connected right click on the IP address of a remote connection in the Remote OP Connection List and select Link Details 7 Note If the link state shows zero bars then the connection is not established Check the following items if a remote MCC 7100 IP Dispatch Console cannot connect to the PRX 7000 Console Proxy server e Verify that a network path exists from the connecting remote MCC 7100 IP Dispatch Console to the control room firewall e Verify if using a VPN connection that a network path exists from the VPN server to the control room firewall e Verify that a proxy connection is configured on the connecting remote MCC 7100 IP Dispatch Console This can be done from the Status application e Verify that the system clocks for the PRX 7000 Console proxy and remote MCC 7100 IP Dispatch Console are time synchronized Due to security restrictions on the remote link the clocks must be within 24 hours of each other e Check for an affiliated console on the console site e Open the Console Dispatch Status application on the PRX 7000 Co
151. hone System Off Hook In Off Hook In o NI nN OY AJ WwW Local Console Relay Outputs The Local Console Relay feature uses the existing Aux output ports on the USB Audio Interface Module USB AIM to provide relay closures whenever e the dispatcher is transmitting audio on a radio resource e an inbound call is occurring on a selected channel e there is emergency activity acknowledged or unacknowledged on the console e apre designated alarm auxio is activated The relay closures are used to activate warning lights that serve as an indication that the dispatcher is busy and should not be disturbed The alarm auxio acts as a notification that a critical situation has arisen that requires attention The Elite Admin user interface is used to set Aux IO that triggers the auxio alarm relay The Alarm off button on the console GUI is used to turn off the auxio alarm relay The selected receive relay is disabled by default to reduce excess relay chatter during dispatch operations It can be enabled for a console OP by modifying a local registry key See the Enabling the Relays in the Windows Registry on page 99 procedure to enable the relays There can be multiple public Aux IOs mapped to a single Alarm Auxio port on the console the activation of any of these Aux IO will trigger the alarm Table 17 Generic Auxiliary Outputs Pinout Pin Number Description and Cod symbols indicate pin po larity 1 Aux Out 1 Op PTT
152. icrophone select Headset 1 Microphone 5 Select the PTT Monitor tab 6 From the drop down list next to the device that you want to configure as your headset PTT select Headset 1 PTT 6871024P93 A November 2013 Send Feedback 124 Console Dispatch Status and Peripheral Configuration Tool If Then If you want to replace the 1 Select the Audio Inputs tab Motorola desktop microphone From the drop down list next to the device that you want map as your With a non Motorol desktop microphone select Desktop Microphone peripheral If you want to replace the 1 Select the PTT Monitor tab Motorola Tootswiteh witha 2 From the drop down list next to the device that you want map as your non Motorola peripheral footswitch select Footswitch 2 Save the profile e To save the changes to the existing profile select Apply e To save the changes as a new profile select Save As 3 Close the Peripheral Configuration Tool by clicking OK Deleting a Profile You can selectively choose which profiles to remove from the tool or delete all profiles except for the currently active profile that does not appear in the list of profiles to delete Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool 2 Inthe Profile pane click Delete 3 In the Select Profile s to Delete window perform one of the following actions To remove all th
153. ighly recommended that the MAC address selected in this step be the address associated with a permanent network adapter on the server The licensing services could be adversely affected by choosing a network adapter that is frequently enabled or disabled Enter 1 for the fulfillment count Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 47 Note The fulfillment count is the number of licensed audio streams for the MCC 7100 IP Dispatch Console The number of allowable audio streams is associated with the license and available in 5 10 15 or 20 streams 7 After you review the license information generate the license files and complete the process 8 Manage the licences and either save the license files to the PC or send them in an E mail You use the license files when prompted during the installation of the MCC 7100 IP Dispatch Console software Installing the MCC 7100 IP Dispatch Console Software Use the following procedure to manually install the MCC 7100 IP Dispatch Console software Before you install the MCC 7100 IP Dispatch Console software ensure that you use Motorola recommended computers with the latest approved service pack Prerequisites Ensure that you meet the following requirements The Windows PC or workstation on which you want to install the software is running Windows 7 Professional with an approved service pack e You have valid license files for the console
154. io that appears in the headset or selected speakers of the dispatch console Receive and Transmit Audio The IRR application can record all the audio types that are within the scope of the IRR functionality 6871024P93 A November 2013 Send Feedback 128 Instant Recall Recorder Note The types of audio that the IRR application records when you specify receive and transmit audio as the recording source depends on the platform configuration in the Provisioning Manager or Configuration Manager Audio Types That Are Not Recorded The IRR application is capable of recording defined types of audio The IRR application does not record the following types of audio Inbound audio on the unselected resources which is the audio that appears in the unselected speakers of the dispatch console e Outbound audio other than the audio from the dispatch console microphone For example it does not record outbound audio the dispatch console retransmits from other consoles or subscriber radios The IRR application does not record outbound patch audio If the dispatch console is configured in the Provisioning Manager or Configuration Manager to record inbound audio from the currently selected channels it can record the inbound patch audio that comes from a patch resource that is currently selected The IRR application never records audio from patch resources that are not selected Although entries for these resources can appear in the call list the
155. ioning Manager manual Elite Admin Configuration After you create the audio files and save them in the appropriate folder on the console dispatch client you must make them available for dispatchers by using the Elite Admin application When you launched the Elite Admin application the alert tones are mapped to the application in the following way e Ifthe are no custom files only the available Motorola alert tones are mapped If for any of the Motorola alert tones there is a counterpart in the folder with custom alert tones the custom alert tone is mapped instead of the Motorola alert tone As the result the number of alert tones that can be available for dispatchers is 15 or less The available alert tones can be either Motorola alert tones or custom alert tones or both types In the Elite Admin application you make them available for dispatchers by adding them to one of the toolbars in the e1t configurations Send Feedback November 2013 6871024P93 A Enhanced Alert Tones 145 Another configuration that you perform by using the Elite Admin application is setting the transmission methods for the available alert tones You perform it by assigning the available alert tones to one of the following categories Momentary Alert tones that are sent only while the dispatcher presses the Alert Tone button on the toolbar in the Elite Dispatch application Latched Alert tones that are sent for a predefined time after the dispatcher presses
156. is not zero If the licensed capacity is zero see License Troubleshooting MCC 7100 IP Dispatch Console on page 75 for details Check the power mode settings on the PRX 7000 Console Proxy and remote MCC 7100 IP Dispatch Console Verify the power mode setting as described in Setting Windows Power Options on page 82 and restart the FLEXIm licensing service if necessary Using the Console Dispatch Status application on the remote MCC 7100 IP Dispatch Console verify that the proxy server hostname or IP address is the address configured in the CEN It is possible that network elements between the MCC 7100 IP Dispatch Console and the PRX 7000 Console Proxy do not support standard MTU Maximum Transmission Unit or MTU Path Discovery See Changing the Maximum Transmission Unit MTU on page 90 for details License Troubleshooting PRX 7000 Console Proxy The Status application can be used to verify the licensed remote OP connection capacity The licensed capacity can be found in the Remote OP Connection List tab underneath the list of remote connections See Remote OP Connection List on page 114 for details If the capacity is zero an issue may exist in the license configuration Use the following to determine the issue Verify that the licenses are in the correct directory as follows C ProgramData Motorola Dispatch Licenses Verify that the MAC address obtained during the license generation phase corresponds to an enabled network
157. isabled However if system restore is required then it should be scheduled while the MCC 7100 IP Dispatch Console application is shutdown or during off hours when it could cause the least amount of disruption to dispatch operations 7 Note See the Windows Supplemental Configuration manual for installation procedures The following optional component is installed from the Windows Supplemental CD Event Logging Client Syslog logging xml All other required components are installed automatically from the MCC 7100 IP Dispatch Console installation Network Interface Card NIC Configuration The configuration of the network interface card on the PC must be modified to support the console proxy Note The IP address of the console PC directly affects SNMPv3 functionality Modifying the IP address of the console PC for any reason after its initial setting may require SNMPv3 user credentials on the PC be reset See the SVMPv3 manual for details Configuring the Network Interface Card for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI The Network Interface Card NIC enables communication of an MCC 7100 IP Dispatch Console inside the ASTRO RNI The configuration of the NIC is only required for new installations and as part of the disaster recovery process Note The steps provided in this procedure are intended as a guide and may not reflect recent updates to the Windows 7 operating system See the relevant Microsoft operating system doc
158. ispatch console operators and radio system resources for the MCC 7500 and MCC 7100 dispatch consoles MCC 75 00 7100 Elite Dispatch Provides user guide information intended for dispatch console operators This User s Guide manual describes how to use the Elite Dispatch software application supporting the MCC 7500 and MCC 7100 dispatch consoles Dispatch Console Backward The Dispatch Console Backward Compatibility Guide is a reference guide that Compatibility Guide provides a list of console features supported by various ASTRO 25 system releases While the backward compatibility feature makes it possible to use an MCC 7500 Dispatch Console or MCC 7100 IP Dispatch Console in a system release previous to the system release in which the console was introduced the features available for a backward compatible console can be limited to those identified in this manual Send Feedback November 2013 6871024P93 A Chapter 1 MCC 7100 IP Dispatch Console Overview The MCC 7100 IP Dispatch Console is a software based dispatch console that requires no external hardware connections to perform dispatch operations The MCC 7100 IP Dispatch Console can be located inside the ASTRO RNI at a console site or conventional subsystem It can also be deployed outside the ASTRO RNI and connected over the Internet through a firewall to a console proxy located inside the ASTRO RNI 6871024P93 A November 2013 Send Feedback 28 MCC 7100 IP Dispatc
159. k 110 Console Dispatch Status and Peripheral Configuration Tool Customizing the Console Dispatch Status Taskbar Icon The Console Dispatch Status taskbar icon must be customized before it can appear in the taskbar notification area Procedure 1 Open the Console Dispatch Status application 2 Click X in the upper right hand corner to close the Application Step result This allows the application to appear in the list of icons that can be customized to appear in the taskbar notification area 3 Click the Show hidden icons arrow in the Windows taskbar notification area Figure 18 Windows 7 Taskbar Notification Area Z p 10 19 PM 7 14 2010 4 Select Customize 5 Locate ConsoleStatusApp and set the behaviors to Show icons and notifications 6 Click OK Result Note Selecting File Exit closes the application and removes the icon from the taskbar notification area Clicking X to close the application minimizes the application as an icon in the taskbar notification area Proxy Server List 7 Note The Proxy Server List tab only appears when the Console Dispatch Status application is launched from the MCC 7100 IP Dispatch Console The status of configured proxy server connections are monitored and displayed in the under the Proxy Server List tab The Proxy Server List tab is only visible for MCC 7100 IP Dispatch Consoles deployed outside the ASTRO RNI For consoles inside the ASTRO RNI only the Encryption Licensing
160. le The AIS Logger supports the logging of audio from an MCC 7100 IP Dispatch Console inside and outside the RNI as follows e Recording of console audio by the AIS Logging recorder is supported e Local VPM based audio logging is not supported Note See the MCC 7500 Dispatch Console with Voice Processor Module manual for details Aux I O in the MCC 7100 IP Dispatch Console The Aux I O comparator display function in the MCC 7100 IP Dispatch Console uses modified MOSCAD RTUs The Aux I O architecture is a client server model where the MOSCAD RTU and the MCC 7100 IP Dispatch Console provide the server and client functionality respectively The Aux I O data for the comparator display function i e comparator controls report status changes etc between the RTU server and the MCC 7100 IP Dispatch Console client is communicated through a TCP IP connection established between the RTU and the MCC 7100 IP Dispatch Console The MCC 7100 IP Dispatch Console can connect to one or more RTUs by establishing a TCP IP connection with each RTU Similarly an RTU can support multiple MCC 7100 IP Dispatch Console connections If the link between the remote MCC 7100 IP Dispatch Console and the Aux I O server is lost the affected MCC 7100 IP Dispatch Consoles will no longer receive any of the comparator display functionality until it reestablishes a connection The MCC 7100 IP Dispatch Console supports up to 200 Aux I Os on the SDM 3000 u
161. lection from the list of the Alert Tone Selector button you must restart the Elite Dispatch application Restoration of a Removed Alert Tone If you want to restore an alert tone it means that you removed the alert tone and you want to place it back in the default or customized directory The name of the restored default alert tone must be DefaultAlertTone lt number gt wav and the name of the restored customized alert must be AlertTone lt number gt wav where lt number gt is the number of the alert tone that you want to restore for example DefaultAlertTonel5 wav If the corresponding Alert Tone button or the Alert Tone Selector button is configured in the e1t file the alert tone is available as soon as you load the e1t file into the Elite Dispatch application If the corresponding Alert Tone button and the Alert Tone Selector button are not added to the toolbar in the e1t configuration file you must add any of the buttons to the toolbar by using the Elite Admin application Note The customized alert tones have always higher priority than the default alert tones To restore a default alert tone you place it back in the default folder To use it in the Elite Dispatch application you must remove the corresponding alert tone from the customized folder The changes are not always visible in the e1t configuration file that is opened in the Elite Dispatch application at the moment of restoration See the following scenarios for the action
162. limeters Weight 1 43 Ibs 0 65 kg AC Operating Voltage for the USB AIM Power Supply 90 VAC 264 VAC Minimum input voltage 90 VAC with 57 63 Hz Maximum input voltage 264 VAC with 47 53 Hz Typical input voltages are 115 VAC and 230 VAC DC Operating Voltage for the USB AIM Device 12 VDC nominal Maximum Power Consumption 0 5 A at 12 VDC 6 Watt Operating Temperature 5 C 41 F 40 C 104 F Storage Temperature 25 C 13 F 70 C 158 F Relative Humidity Operating 0 90 relative humidity at 40 C non condensing USB Audio Interface Module FRU FRE Information If you cannot resolve your issues with the USB Audio Interface Module B1941 by performing basic diagnostics and troubleshooting you can replace the item For the information about the Field Replaceable Units FRUs and Field Replaceable Entities FREs for the USB AIM see the following table Send Feedback November 2013 6871024P93 A USB Audio Interface Module 101 Table 19 USB Audio Interface Module FRU FRE Information Part Number Description PMPN4052A USB Audio Interface Module Interchangeable Power Supply without Adaptor 1 piece RLN6349A North American Power Adaptor 1 piece RLN6234A European Power Adaptor 1 piece 1564027V01 UK Power Adaptor 1 piece 58012005001 Australia Power Adaptor 1 piece RLN6448A Brazil Power Adaptor 1 piece PMHN4249A Mounting Bracket Kit 30009477001 USB 2 0 Cable
163. lling the PRX 7000 Console Proxy Software on page 84 for details 6871024P93 A November 2013 Send Feedback 86 PRX 7000 Console Proxy Setup and Installation Network Interface Card NIC Configuration The configuration of the network interface card on the PC must be modified to support the console proxy Note The IP address of the console PC directly affects SNMPv3 functionality Modifying the IP address of the console PC for any reason after its initial setting may require SNMPv3 user credentials on the PC be reset See the SVMPv3 manual for details Configuring the PC Network Interface Card for the PRX 7000 Console Proxy The Network Interface Card NIC enables communication from the console proxy to an MCC 7100 IP Dispatch Console inside the ASTRO RNI or to remote MCC 7100 IP Dispatch Console outside the ASTRO RNI through a control room firewall The configuration of the NIC is only required for new installations and as part of the disaster recovery process Note The steps provided in this procedure are intended as a guide and may not reflect recent updates to the Microsoft Windows 7 operating system See the relevant Microsoft operating system documentation or the computer manufacturer s documentation for specific help on how to configure the network interface card Prerequisites Acquire the following DNS network settings e List of DNS server IP addresses e List of DNS suffixes Note See the system configuration document
164. lock specific remote MCC 7100 IP Dispatch Consoles from connecting to the PRX 7000 Console Proxy inside the ASTRO RNI Any remote dispatch console that is inadvertently added to the black list will be prevented from establishing a connection See Adding a Remote MCC 7100 IP Dispatch Console to the Black List on page 115 for details MOTOPATCH Installation Ensure that the correct Windows 7 Professional operating system service pack is installed before inserting and opening the MOTOPATCH for Windows DVD See the instruction in the RE ADM E txt file included in the the MOTOPATCH for Windows DVD Windows Supplemental Configuration K Core The ASTRO 25 Windows Supplemental CD is used to install specific Windows Supplemental CD files using a Windows Install Framework script Important The Windows supplemental installations must be reinstalled when upgrading installing console proxy software when the supplemental CD changes or when reinstalling the operating system The following software and operational installations are performed using the Windows Supplemental CD PuTTY e Group Policy Objects scripts related to Active Directory and DNS including script for Windows devices to join the domain Note See the Windows Supplemental Configuration manual for installation procedures The installation of programs such as OpenSSL and CGD are performed as part of the PRX 7000 Console Proxy installation See Jnsta
165. lution and color is dependent on the video adapter install on the PC See the Windows 7 documentation or the PC manufacturer documentation for assistance with changing display settings Procedure 1 Inthe Control Panel of the Windows operating system navigate to the Screen Resolution pane 2 Inthe Resolution drop down menu set the resolution to 1024x768 or greater The available options depend on the installed video adapter 3 Click Advanced settings 4 Inthe Monitor tab from the Colors drop down list select True Color 32 bit 5 Click OK on all subsequent windows Setting Windows Power Options The power options for Windows 7 must be set correctly to ensure uninterrupted operation See the Windows 7 documentation or the PC manufacturers documentation for information regarding the steps for setting power options The steps described in this procedure may not reflect recent updates to the operating system For installations on HP laptop workstation disable the HP Power Assistant Service See the relevant HP documentation for details Procedure 1 Inthe Control Panel of the Windows operating system navigate to the Power Options pane 2 For the Balanced recommended plan click Change plan settings 3 Click Change advanced power settings Step result The Power Options window appears 4 Expand Hard disk Turn off hard disk after and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lis
166. m and repeat the upgrade or uninstall procedure Elite Console Application Stuck in Application Initializing State Symptom After starting the Elite dispatch console and choosing the Elite configuration file the Internal system error occurred window opens and reads S Event Viewer application log for details After authenticating with the console user credentials the Elite dispatch console application fails to assign resources and the Application Initialization window opens and reads The application is initializing please stand by The Elite dispatch console application never finishes initializing and remains stuck in the application s initializing state The Windows Application Event log error message states to check this troubleshooting procedure in the installation manual The Application Initialization windows opens after choosing the Elite configuration file specifying the console user credentials and completing database synchronization It is normal for this window to be displayed briefly in a working scenario However in this case the application will never initialize This error condition may occur after upgrading the MCC 7100 IP Dispatch Console software applying the Windows Supplemental CD or restarting Windows Solution The Windows user account profile must be deleted and recreated See Restoring the Windows User Account Profile on page 66 for the required steps Note Elite dispatch console application fil
167. micro device or in the software key file This key material is also associated with a CKR so that the appropriate key can be selected for a given talkgroup or a special call type Note Windows 8 64 bit operating system that you can install on dispatch consoles outside ASTRO Radio Network Infrastructure RNI does not support hardware based encryption which is the CRYPTR micro device A CKR Keyset Key ID Algorithm ID and key material are stored for each key The crypto administrator for your organization defines these values These values are defined as common for all devices on an ASTRO system that need to communicate securely to one another The crypto administrator initiates updates to the keys as needed using Over the Ethernet Keying OTEK keyloading the CRYPTR micro using a KVL or distributing software key files Note CKR and Keyset pairs must be unique Duplicate CKR to Keyset pairs are not allowed by the tools and device since the combination of CKR and Keyset uniquely identifies how audio is encrypted on a talkgroup On MCC 7100 IP Dispatch Console the secure keys are stored in one or more software key files located on the console or on the CRYPTR micro card The two configurations are mutually exclusive During startup MCC 7100 IP Dispatch Console first checks for the presence of the CRYPTR micro hardware storage device If absent the MCC 7100 IP Dispatch Console checks for the presence of one or more software key files If neithe
168. mple Notepad 2 Right click the editor and select Run as administrator 3 From the editor navigate to C Windows System32 drivers etc hosts 4 Inthe hosts file map the IP addresses to the host name for the listed devices Perform this step by following the instructions in the hosts file and the tips in this step Zone Controller Site Control Path Include the hostname and the actual IP address Do not use fully qualified host names Example 10 5 231 255scp1 10 5 232 255scp2 Conventional Site Controller Include the hostname and the actual IP address Use fully qualified host names Example 10 5 55 95 z005s055csc01 nmd55 zone5 MOSCAD RTU Include the hostname and the NAT d IP address Use fully qualified host names Example 172 76 9 243 rtul nmd13 zone5 KMF Server Include the hostname and the NAT d IP address Use fully qualified host names Example 172 76 9 1kmf01 cenl 6871024P93 A November 2013 Send Feedback 62 MCC 7100 IP Dispatch Console Setup and Installation CAM Server ELAM feature Include the hostname and the NAT d IP address Do not use fully qualified host names Example 172 76 9 140 zlnmd55caml LDAP Server Include the hostname and the NAT d IP address Do not use fully qualified host names Example 172 76 9 101 zds01 Proxy Server Include the hostname and the NAT d IP address The hostname must exactly match the hostname configured in the Console Status application Example
169. n page 72 If the CRYPTRmicro software upgrade fails during installation the following message appears CRYPTRmicro software upgrade failed Use the CRYPTRmicroUpgrade application at a later time to upgrade the device Use the CRYPTRmicroUpgrade application at a later time to ensure that the CRYPTR micro image is upgraded to the current version For more information see CRYPTR micro Software Upgrade on page 64 Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 49 Associated Windows Components Software Installation Load Secure Keys and Algorithms Note This section is applicable only for secure capable MCC 7100 IP Dispatch Console software installations In order to encrypt outgoing audio from an MCC 7100 IP Dispatch Console and decrypt incoming audio from other consoles and subscriber radios the MCC 7100 IP Dispatch Console must have its talkgroups associated with encryption keys The association of talkgroups patches and MSEL with a secure key is configured in the ASTRO system Network Manager Each key is assigned a Common Key Reference CKR that helps identify the key The Network Manager associates a talkgroup or a special call type with a CKR This information is downloaded from the Network Manager to the MCC 7100 IP Dispatch Console The key material for performing actual encryption and decryption is stored locally on the MCC 7100 IP Dispatch Console either in the CRYPTR
170. nd import log on as an administrator open a command prompt and execute the following command C Program Files x86 Motorola PWVault pwvadmin exe import app APP_GROUP_CRYPTO fpath lt PATH gt where PATH is the directory and filename where the files were backed up Software Keyfiles Based Encryption In this mode of operation the encryption keys are stored in one or more files on the MCC 7100 IP Dispatch Console The key files s format is XML The key files can be generated by the KMF and manually transferred to the MCC 7100 IP Dispatch Console Or they can be generated by the Keyfile Generation tool right on the MCC 7100 IP Dispatch Console or another computer and manually transferred to the MCC 7100 IP Dispatch Console Encryption keys stored on software keyfiles have the following information e Common Key Reference CKR e Keyset KeyID Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 53 e Algorithm ID e Key Material 7 Note The Key Management Facility does not support ADP keys Keyset information is also store on software keyfiles The MCC 7100 IP Dispatch Console reads this information from the software keyfiles when the dispatch application starts up It then associates each key with a talkgroup or a call type MSEL Patch by matching the CKRs If a match is successfully found for a talkgroup or a call type the MCC 7100 IP Dispatch Console is able to make secure
171. nging the Maximum Transmission Unit MTU cccccssesseesecscecseceseesecsensecseeseceeesseeeeeeeeeeneeaeeenes 76 MCC 7100 IP Dispatch Console Disaster RECOVELY ccescssscesceesseseesseseeeeeeeseeseecaeesaecaeceaeceecaeeseeeeeerenseetenes 76 Recovering an MCC 7100 IP Dispatch Console Installation 0 ccceccessesseeseeeseceeceeeeeceeeeeeeseeerenseeaes 76 Critical Backup Files for the MCC 7100 IP Dispatch Console cccccecescesseeeeceeceeeceseeeeeeeeeeseeseenseenes 77 Recovering a Damaged or Missing CRYPTR micro Card ccceccecseescesseescesceeseceecsececeeseenseeeenseeeeeneeees 78 Chapter 3 PRX 7000 Console Proxy Setup and Installation 81 PRX 7000 Console Proxy Software and Hardware Requirements ccccceccesscescesseeseeeeeeseeseecaeeseecaeenaeeeeaees 81 PRX 7000 Console Proxy Cohab with MCC 7500 Installations cccccecseessesseescesseceeeeseceeeeseeeeenteserenseeereees 81 Setting Up the PRX 7000 Console Proxy ecescceccssscescesseescesseeeceseeeeceseecsecaeecaecaaesaecsaeaeceeseesesesseeeeeeeeeeneeneeenes 81 Operating System Installation for the PRX 7000 Console Proxy ccccccessesseessesseceecesecesceseeeenseeeeenseeeeeeseeneeenes 82 Windows Installation and Motorola OS Installer MOSI ccccesesceeseeseceseeeecesceeeeeeeeneeenseseeeseenseeaees 82 Setting Windows Power Options iis senterete ato inio o EEKE eo EE EA EEE 82 Generating License Certificates
172. nistrative Templates section Double click the Custom Settings folder and then double click the Logon folder Double click the Specify password for AutoLogon policy option 10 Set the policy to Enabled and in the Password field specify the password that the preconfigured patch OP uses to log on to the windows domain and click OK 11 Close the Group Policy Object Editor 12 Open Administrative Tools select Active Directory Users and Computers 13 Locate the Preconfigured Patch Dispatch Consoles OU Make sure that the computer object for the Preconfigured Patch OP is a member of this OU 14 Log on to the Preconfigured Patch OP 15 From the Start menu select Run and enter gpoupdate force This forces the Preconfigured Patch OP to download the password that was just specified on the Zone Level Domain Controller Adding Elite Authentication Username and Password to the Windows Registry Procedure 1 oo 4u aAA In Windows 7 select Start and enter regedt32 in the search field 7 Note When prompt for permission click Continue In the registry editor navigate to HKEY LOCAL MACHINE SOFTWARE Wow6432 Node Motorola Console Elite Double click the U value Enter a valid Username for the Network Authentication in the Value Data field 7 Note This username corresponds to the console user created in Provisioning Manager Click OK Double click the P value In the Edit String dialog box enter the password
173. nits global Aux I O functionality Note The MCC 7100 IP Dispatch Console supports four local Aux Outputs They have very specific functions tied to them e Indicating Emergency e Indicating presence of an inbound call on the currently selected channel e Indicating a console PTT e Providing an external output to report activity of one or more general AuxIOs of the console If you employ the Aux I O Server device in a Conventional Subsystem you must configure it properly to support the Unified Network Configurator UNC discovery You perform the configuration by using the SDM3000 Builder application If the Aux I O Server device used in a Conventional Subsystem is not configured properly UNC discovery lists the device in the UNC Lost and Found folder If this situation occurs you must configure the device properly and rediscover it For detailed information about the SDM3000 Builder see the MOSCAD Network Fault Management manual After the Aux I O Server device in a Conventional Subsystem is recognized by UNC you can use UNC to configure the device For more information see the Unified Network Configurator manual 6871024P93 A November 2013 Send Feedback Chapter 2 MCC 7100 IP Dispatch Console Setup and Installation This chapter provides setup and installation procedures for all components related to the MCC 7100 IP Dispatch Console MCC 7100 IP Dispatch Console Software Requirements The MCC 7100 IP Dispatch
174. nn AJO Monitor In Headset Jacks The USB Audio Interface Module can support up to two headset jacks A headset jack allows a dispatch console user to use a headset while operating the dispatch console The headset jack supports headsets that use either PJ7 6 wire or PJ327 4 wire long frame connectors The 6 wire headsets have a PTT button while the 4 wire headsets do not have a PTT button The headset jacks shipped from the factory are configured for the 6 wire headsets For the 4 wire operation you must open the housing and cut a wire inside the headset jack Figure 15 Headset Jack MCC7500_headset The headset jack has two volume controls e For adjusting the level of the received radio audio e For adjusting the level of the received telephone audio A small dimple is molded into the headset jack housing near the telephone volume control so that a dispatcher can tell them apart without having to look at them The headset jack allows the dispatch console users to use headsets which both decreases the ambient noise in a control room and reduces the effect of any ambient noise on dispatch console transmissions This solution improves the quality of the audio being transmitted from the control room and allows the dispatch console users to hear received audio more clearly When a headset is plugged into a headset jack the selected receive audio is typically removed from the speaker s and routed to the headset earpiece Send Fe
175. nsole Proxy and verify that the connecting remote MCC 7100 IP Dispatch Console is not included on the black list e Open the Console Dispatch Status application on the PRX 7000 Console Proxy and check the remote MCC 7100 IP Dispatch Console capacity Verify that the number of connecting remote MCC 7100 IP Dispatch Consoles does not exceed the licensed capacity and that the licensed capacity is not zero If the licensed capacity is zero see License Troubleshooting MCC 7100 IP Dispatch Console on page 75 for details e Check the power mode settings on the PRX 7000 Console Proxy and remote MCC 7100 IP Dispatch Console Verify the power mode setting as described in Setting Windows Power Options on page 42 and restart the FLEXIm licensing service if necessary Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 75 e Using the Console Dispatch Status application on the remote MCC 7100 IP Dispatch Console verify that the proxy server hostname or IP address is the address configured in the CEN e It is possible that network elements between the MCC 7100 IP Dispatch Console and the PRX 7000 Console Proxy do not support standard MTU Maximum Transmission Unit or MTU Path Discovery See Changing the Maximum Transmission Unit MTU on page 76 for details License Troubleshooting MCC 7100 IP Dispatch Console Symptom When you log on to the Elite Dispatch or Elite Admin application th
176. nt of time the console waits to send an alert tone to a voice channel after it indicates the call request to the system for the first time This pre time gives the transmitting station and the receiving radios time to detect that a transmission begins on the selected voice channel It prevents any front end truncation of the audio that can occur on conventional channels For example if the MDC signaling Pre time Delay parameter of a channel is configured to truncate alert tones the Tone Pre time Delay must be equal to or greater than the MDC signaling Pre time Delay The default value is 0 with the range between 0 to 3 300 milliseconds in increments of 100 Alert Tone Talk Extend Time The Alert Tone Talk Extend Time sec makes it possible to set the amount of time all the resources remain keyed after the alert tone is generated which allows the dispatcher to transmit a voice message on the selected channels By setting the Alert Tone Talk Extend Time parameter you determine the amount of time the console keeps the voice channel or talkgroup keyed before it automatically dekeys During this time the dispatcher can press the transmit button on the console and begin speaking without having to re initiate the transmission The Alert Tone Talk Extend Time keeps the resources keyed for the dispatcher after they send the alert tones out The default time is 1 2 seconds the range is 0 7 For more information about setting the parameters see the Provis
177. o the KMF Once this is configured and the CRYPTR micro is inserted in the MCC 7100 IP Dispatch Console the CRYPTR micro can accept Over the Ethernet Keying OTEK OTEK can take place when the MCC 7100 IP Dispatch Console is operational no Elite restart necessary For security reasons the MCC 7100 IP Dispatch Console software logs into the CRYPTR micro every time the dispatch application is started During normal operation the login process takes place without user intervention Manual password reset is required when the CRYPTR micro is newly programmed and its password is defaulted The default password for the User account is CryptrAdmin12345 The default password for the Admin account is also CryptrAdmin1l2345 To change the passwords use the CRYPTRmicroManagement application After you use the CRYPTRmicroManagement to update the password on the CRYPTR micro it also securely writes in the new password so that from that point on automatic logins into the CRYPTR micro can take place For status of the CRYPTR micro refer to the Encryption Licensing tab of the Console Dispatch Status application Specifically mismatched and default passwords errors are reported in the Console Dispatch Status application For more information see Console Dispatch Status MCC 7100 IP Dispatch Console on page 109 7 Note If recovering from a backup installation the previously saved password vault files must be recovered and imported again To recover a
178. o will be erased and the password will be defaulted 7 Note Any keys previously stored in the CRYPTR micro will be lost 6871024P93 A November 2013 Send Feedback 70 MCC 7100 IP Dispatch Console Setup and Installation Testing an Unresponsive CRYPTR micro Card An unresponsive CRYPTR micro card must be tested to determined whether or not it should be replaced or if the SD Host Controller driver was not installed correctly in the MCC 7100 IP Dispatch Console Symptom The CRYPTR micro card in the MCC 7100 IP Dispatch Console has become unresponsive The CRYPTRmicroManagement application does not display the version numbers for the CRYPTR micro software in the About CRYPTRmicroManagement window Note The CRYPTR micro card has no visual or audible user interface that can determine its state Therefore an additional working CRYPTR micro card is used as part of the troubleshooting process to determine the state of the unresponsive card Solution The CRYPTR micro card is visually inspected and tested using the MCC 7100 IP Dispatch Console and or the KVL 4000 to determine if the card is functioning properly Note If a KVL 4000 is used and cannot detect the unresponsive CRYPTR micro card when attempting to perform any action on the CRYPTR micro the CRYPTR micro card is damaged and must be replaced See Recovering a Damaged or Missing CRYPTR micro Card on page 78 for details Procedure 1 Eject the unresponsive CRYPTR micro card f
179. ollow standard Microsoft procedures to change the password on this account Procedure 1 2 In the Windows operating system navigate to lt systemdrive gt Program Files x86 Motorola AAA bin Double click JoinADomain exe 7 Note If the Active Domain AD cannot be found manually enter the domain name If the User Account Control window appears click Yes In the Join Active Directory Domain window enter the lt user name gt and lt password gt for the domain account used to join the Windows based device to the active directory domain Step result The Organization Unit OU selection gets updated From the Organization Unit OU drop down list select the relevant organization unit The basic OUs are e Windows 7 MCC 7100 IP Consoles e Windows 7 MCC 7100 IP Consoles with Ext Voice Encryption e Windows 7 MCC 7100 Patch IP Consoles e Windows 7 MCC 7100 Patch IP Consoles with Ext Voice Encryption e Windows 7 MCC 7100 Patch OP Testing Click Join Note Once your computer has joined the domain the local administrator account not the domain account is renamed to MotoSec When prompted to reboot click Yes Log on to the Windows operating system with a domain account and perform a group policy update a Inthe Start menu search box enter cmd b From the list of results right click emd and select Run as administrator c When prompted in the User Account Control window select Yes d Inthe command prompt window ente
180. on The custom files must meet the required audio file specifications and the file location and naming conventions Enhanced Alert Tones Audio File Specifications Enhanced Alert Tones feature makes it possible to create custom alert tones on your own You can create new audio files or customize the predefined alert tones provided by Motorola However all the files must meet some requirements General Specifications If an enhanced alert tone file does not meet the required criteria the dispatcher fails to play the tone and instead an error notification appears in the status line of the Elite application Your customized enhanced alert tone files must meet the following requirements The file has wav extension The audio is sampled at 8 ksps e The audio is mono single channel The audio samples are 16 bit PCM e The audio is longer than 20 milliseconds but shorter than five minutes Motorola recommends the wav file has an average level of 28 dBov to achieve the desired system output level of 22 dBm0 6871024P93 A November 2013 Send Feedback 142 Enhanced Alert Tones 7 Note Motorola recommends the use of commercially available sound editing software to modify or create customized wav files for the enhanced alert tone feature If you formatted an enhanced alert tone according to the listed specifications and the dispatch console cannot utilize it your sound editing software may have saved the alert ton
181. on installed on an ASTRO 7 11 system can utilize the ASTRO 7 11 version of the antivirus software Install the MCC 7100 IP Dispatch Console and Anti Virus Software See Setting Up the MCC 7100 IP Dispatch Console on page 40 Update the customer enterprise network CEN to support the MCC 7100 IP Dispatch Consoles outside the ASTRO Radio Network Infrastructure RNI Note The VPN network in the CEN must be configured to allow the MCC 7100 IP Dispatch Console deployed outside the ASTRO RNI to access the VPN Transfer security keys to the MCC 7100 IP Dispatch Console See Load Secure Keys and Algorithms on page 49 Set up the MCC 7100 IP Dispatch Console peripherals Ifyou use the Motorola peripherals see USB Audio Interface Module on page 93 and MCC 7100 Peripheral Configuration Tool on page 116 Ifyou use non Motorola peripherals only see MCC 7100 Peripheral Configuration Tool on page 116 Optional Setup other MCC 7100 IP Dispatch Console related components Ifyou use the Instant Recall Recorder software see Jnstant Recall Recorder on page 127 e Ifyou use the Console Alias Manager client see Configuring Console Alias Manager for MCC 7100 Software in an ASTRO 7 11 System on page 150 Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console System Release Compatibility 149 ASTRO 7 14 MCC 7100 IP Dispatch Console System Components in an ASTRO 7 13 System Table 23 ASTRO 7 14 MCC 7100 IP Dispatch
182. on to Windows start Elite and activate preconfigured Patch Groups Prerequisites Only applies to an MCC 7100 IP Dispatch Console configured as a preconfigured patch console deployed inside an ASTRO RNI This process assumes that an ELT file exists for the preconfigured patch console See the MCC 7500 7100 Elite Admin User s Guide for creating Elite configuration files When and where to use A preconfigured patch console must be a member of the preconfigured patch organization unit at the domain controller in order to prevent the security banner from being displayed during login Note If converting a regular dispatch console to a preconfigured patch console the console must be rejoined to the domain as follows e Add the dispatch console to the domain for the console site See Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI on page 60 Rejoin the console to the domain See the Joining and Rejoining a Windows Based Device to an Active Directory Domain Using a Script section in the Authentication Services manual Process 1 Configure automatic Windows login See Configuring an Automatic Windows Login on page 136 for details 2 Add Elite authentication to Windows registry See Adding Elite Authentication Username and Password to the Windows Registry on page 138 for details 3 Create batch file for automatic network authentication See Creating Batch File for Automatic Network Authentication on pag
183. one to them Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool 2 Inthe Audio Outputs tab right click the speaker device that you want to test Click Test Figure 26 Speaker Test Speakers a 2 PTT Headset Adapter Speaker 1 gt Front Left Speakers Ls a 2 PTT Headset Adapter Speaker 2 gt Front Right Step result An audible tone is sent to the speaker 3 Close the Peripheral Configuration Tool by clicking OK Send Feedback November 2013 6871024P93 A Console Dispatch Status and Peripheral Configuration Tool 119 Configuring a non Motorola Headset To configure a non Motorola headset you associate the headset speaker and the headset microphone If the headset has a PTT button you also configure the headset PTT You can configure the non Motorola headset only as Headset 1 Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool 2 Select the Audio Outputs tab 3 From the drop down list next to the device that you want to configure as your headset speaker select Headset 1 Speaker Step result The ear piece speaker on the headset icon in the Summary pane is highlighted 4 Select the Audio Inputs tab 5 From the drop down list next to the device that you want to configure as your headset microphone select Headset 1 Microphone Step result
184. ord the time after which the IRR application deletes the stored audio and the peripheral in which you want to play back the recorded audio The configuration is the only action that you perform to be able to easily manage and play back the calls recorded on your MCC 7100 IP Dispatch Consoles Audio Types Recorded by the Instant Recall Recorder Application The Instant Recall Recorder IRR application is capable of recording four audio types that appear on the dispatch console position on which it is installed Depending on the configuration the IRR application records one or more types of audio Recorded Audio Types The IRR application is capable of recording the following audio types Inbound audio from the currently selected channels e Outbound audio from the microphone to the selected channels e Outbound audio from the microphone to the unselected channels e Tones generated by the dispatch console that appear in the speakers of the dispatch console The IRR application can record the outbound audio from the dispatch console microphone the audio that appears on selected resources and any locally generated tones Depending on the configuration the IRR application records only inbound audio on the selected resources or more audio types To select one of the two available configurations use the Configuration dialog Receive Audio The IRR application records only the inbound audio on the currently selected resources which is the aud
185. ot required to use other functionality provided by the Management application 3 From the main screen choose Login Admin to change the Office password or Login User to change the user password 6871024P93 A November 2013 Send Feedback 64 MCC 7100 IP Dispatch Console Setup and Installation 4 Where prompted enter the default password and click OK 5 Where prompted enter the default password again along with the new password 6 Click OK CRYPTR micro Software Upgrade The CRYPTR micro software can be upgraded during MCC 7100 IP Dispatch Console software installation or upgrade In this case the CRYPTR micro upgrade is silent and does not require user intervention If the CRYPTR micro device is inserted during the MCC 7100 IP Dispatch Console upgrade it will be upgraded automatically If it is inserted post upgrade it will be upgraded immediately If the CRYPTR micro software needs to be upgraded on its own not as part of the MCC 7100 IP Dispatch Console upgrade use the CRYPTR micro Upgrade utility 1 Open the CRYPTR micro Upgrade application 2 Select the CRYPTR micro binary image to program into the CRYPTR micro 3 Initiate programming If ejection of the CRYPTR micro is required the utility will prompt you to do so The version of CRYPTR micro software can be verified post upgrade by using CRYPTRmicroManagement utility 1 Insert the CRYPTR micro into the SD slot 2 Open the CRYPTR micro Management utility 3 View
186. ote Windows 8 64 bit operating system that you can install on dispatch consoles outside ASTRO Radio device Perform the installation correctly Place the CRYPTR micro in the SD slot before or after the installation of the MCC 7100 software If you insert the CRYPTR micro in the SD slot after the MCC 7100 software installation completes the CRYPTR micro driver installation completes at the time of insertion A dialog box prompting to allow or cancel an installation from an unknown publisher appears during the installation Select Allow During the CRYPTR micro driver installation messages appear to notify the user about the configuration and the resetting of the CRYPTR micro No user interaction is required in response to these messages On rare occasions the CRYPTR micro driver installation cannot proceed without rebooting the computer immediately If you reboot the computer the MCC 7100 software installation fails and rolls back Reboot the computer and restart the installation of the MCC 7100 software Resolve any issues you encounter During the CRYPTR micro driver installation the Microsoft s Standard Compliant SD Host Controller is possible to overwrite the EOM SD Host Controller Driver of the computer As the result the CRYPTR micro may stop working after a Windows operating system update If the problem occurs reinstall the CRYPTR micro driver by using the instructions in SD Host Controller Driver Considerations CRYPTR Failures o
187. ovide continual support for installations on Motorola purchased workstations Information on using MOSI is available on the Motorola Online MOL web portal See the MOSI media label or readme txt for information regarding access to Motorola Online MOL Configuring Windows Components Before you instal the MCC 7100 IP Dispatch Console software configure the general Windows 7 Professional operating system components Prerequisites Install the required Windows 7 operating system with an approved service pack See Windows Installation and Motorola OS Installer MOSI on page 41 or contact the Motorola 7 Note When and where to use The general configuration of Windows 7 components is applicable for all MCC 7100 IP Dispatch Console installations inside or outside the ASTRO Radio Network Infrastructure RNI Process 1 Set display properties See Setting Display Properties on page 42 2 Set power save properties See Setting Windows Power Options on page 42 3 Set up SNMP services SeeSetting Up SNMP Services Inside the ASTRO RNI on page 43 4 Configure SNMP Components for a console inside the ASTRO RNI See Configuring Windows SNMP Components for a Console inside the ASTRO RNI on page 43 5 Configure primary DNS suffix See Configuring Primary DNS Suffix on page 45 6871024P93 A November 2013 Send Feedback 42 MCC 7100 IP Dispatch Console Setup and Installation Setting Display Properties The settings for screen reso
188. oxy on page sid Once connected right click on the IP address of a remote connection in the Remote OP Connection List and select Link Details 7 Note If the link state shows zero bars then the connection is not established Check the following items if a remote MCC 7100 IP Dispatch Console cannot connect to the PRX 7000 Console Proxy server test Verify that a network path exists from the connecting remote MCC 7100 IP Dispatch Console to the control room firewall Verify if using a VPN connection that a network path exists from the VPN server to the control room firewall Verify that a proxy connection is configured on the connecting remote MCC 7100 IP Dispatch Console This can be done from the Status application Verify that the system clocks for the PRX 7000 Console proxy and remote MCC 7100 IP Dispatch Console are time synchronized Due to security restrictions on the remote link the clocks must be within 24 hours of each other Check for an affiliated console on the console site Open the Console Dispatch Status application on the PRX 7000 Console Proxy and verify that the connecting remote MCC 7100 IP Dispatch Console is not included on the black list Open the Console Dispatch Status application on the PRX 7000 Console Proxy and check the remote MCC 7100 IP Dispatch Console capacity Verify that the number of connecting remote MCC 7100 IP Dispatch Consoles does not exceed the licensed capacity and that the licensed capacity
189. oxy server software must be removed from the computer using the built in functionality of the operating system e g Using Programs and Features under Control Panel and selecting Motorola Solutions PRX 7000 Server Note Executing the PRX 7000 Uninstall will ONLY remove the PRX 7000 application package Other 3rd 7 party packages installed by the master installer such as the Password Vault 7zip OpenSSL NET runtimes and CGD are not automatically removed and would need to be uninstalled manually to remove them from the system Procedure 1 Log on to the Windows 7 as an administrator In the Control Panel of the Windows operating system navigate to the Programs and Features pane Select Motorola Solutions PRX 7000 Server Click Uninstall A U N has exclusive access to the file C Debug mdb Please shutdown all other apps and retry Ifthe error appears wait one minute and click Retry 7 Note During the uninstall process the following error can appear ERROR 1306 Another app 5 Reboot the computer Send Feedback November 2013 6871024P93 A PRX 7000 Console Proxy Setup and Installation 89 Remote Console Cannot Connect to the Proxy Server The state of the connection between the remote MCC 7100 IP Dispatch Console and the PRX 7000 Console Proxy can be checked using the Console Dispatch Status application as follows 1 Open the PRX 7000 Console Dispatch Status see Console Dispatch Status PRX 7000 Console Pr
190. pecific laptop will either always exhibit this behavior or always work properly following a 7 reboot During testing by Motorola this issue was observed on HP Elitebook 8440p laptops with Ricoh SD Host Controller A laptop equipped with a Ricoh SD Host Adapter is more likely to exhibit this issue than other laptops Technicians can use Device Manager to display the properties of the SD Host Adapter SD Host Controller In the Details tab display the Hardware IDs property If some of the properties contain the string VEN _ 1180 the computer has a Ricoh SD Host Controller Laptops equipped with a JMicron or an O2Micro SD Host controller are not likely to exhibit this issue Solution Eject and reinsert the CRYPTR micro Use Device Manager to verify that the CRYPTR micro node was not present prior to ejection and reinsertion but is now present Restart the MCC 7100 IP Dispatch Console application The CRYPTR micro should now be detected by the Console Dispatch Status and CRYPTRmicroManagement applications Symptom The CRYPTR micro is in place but secure audio does not work following an ejection and reinsertion of the CRYPTR micro while MCC 7100 applications are running All non secure functionality of the MCC 7100 IP Dispatch Console is still operational The Console Dispatch Status application reports Not Present The CRYPTRmicroManagement application returns None for the version information For all other operations it return
191. pen the graphical Overview user interface for the ASTRO 25 system documentation set and select the System Documentation Overview link This opens a file that includes ASTRO 25 system release documentation descriptions ASTRO 25 system diagrams ASTRO 25 system glossary For an additional overview of the system review the architecture and descriptive information in the manuals that apply to your system configuration Dynamic System Resilience Provides information necessary to understand operate maintain and troubleshoot the Dynamic System Resilience DSR feature which may be implemented on your ASTRO 25 system This feature adds a geographically separate backup zone core to an existing zone core to protect against catastrophic zone core failures Conventional Operations Provides information regarding conventional channel resource operating characteristics in standalone systems or ASTRO 25 radio communication systems with K Series L Series or M Series MCC 7500 Dispatch Console Describes site level characteristics of VPM based Console Dispatch sites including with Voice Processor Module theory of operation installation and configuration for hardware and software operation maintenance and troubleshooting information MCC 7500 7100 Elite Admin Provides administrators with information required to configure and administer the User s Guide Elite Dispatch software application to enable communication paths between d
192. perate Every site including remote console sites require a Link Op inside the ASTRO RNI in order to operate An MCC 7100 IP Dispatch Console outside the ASTRO RNI cannot become a Link Op Note For more information see the MCC 7500 7100 Dispatch Console Control Paths and Affiliation section in the Conventional Operations manual MCC 7100 IP Dispatch Console and ISSI 8000 CSSI 8000 The MCC 7100 IP Dispatch Console operator position supports the ISSI 8000 feature The MCC 7100 IP Dispatch Consoles receive foreign talk group and other foreign system configuration data downloaded from the PRX 7000 Console Proxy LDAP server See the SS7 8000 CSSI 8000 InterSystem Gateway manual for details Centralized Event Logging The MCC 7100 IP Dispatch Console inside the ASTRO RNI sends event logs to the Centralized Event Logging server in the same way as supported by the MCC 7500 Dispatch Console inside the ASTRO RNI except for Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Overview 35 connection information The MCC 7100 IP Dispatch Console deployed outside the ASTRO RNI does not send event logs to the Centralized Event Logging server The PRX 7000 Console Proxy logs the following events with Centralized Event Logging server e Remote clients connected e Remote clients disconnected e Remote clients refused See the Centralized Event Logging manual Audio Logging and the MCC 7100 IP Dispatch Conso
193. quired This feature has an RJ45 connector with an analog 600 Ohm audio input to which the paging tones are applied A paging push to talk PTT input enables a dry contact closure to be applied that indicates when the dispatch console should transmit the tones on the radio channel or channels When the dispatch console sees the paging PTT input go active it transmits the audio appearing at the audio input on the selected conventional channel s If PL Stripping is enabled on a conventional channel the PL is stripped when the paging tones are transmitted No de emphasis filtering is performed and no talk extend is provided with externally generated tones Generally the external paging encoder provides these functions Table 15 External Paging Encoder Port Pinout Description and symbols indicate pin po Pin Number larity 1 Paging PTT In 2 Paging PTT In 3 Paging Audio In 6 Paging Audio In Local Logging Recorder Port The local logging recorder port allows an external logging recorder to be connected to a dispatch console The port provides an RJ45 connector with a 600 Ohm analog output The audio that appears on this output is configured and is typically the audio that is transmitted and or received at that dispatch console The configuration of audio presented at this port is tied to the physical dispatch console so that no matter what user is logged on the dispatch console the same type of a
194. r Deployment inside or outside the ASTRO RNI Supports Enhanced Local Alias Management ELAM 6871024P93 A November 2013 Send Feedback 30 MCC 7100 IP Dispatch Console Overview ASTRO 25 Trunking Features The ASTRO 25 trunking features supported by the MCC 7100 IP Dispatch Console are listed in this section Table 2 ASTRO 25 Trunking Feature for the MCC 7100 IP Dispatch Console ASTRO 25 Trunking Feature Trunked Private Calls AMBE Half Rate Vocoder for Phase I TDMA Resources IMBE AMBE Vocoder for ASTRO 25 Resources Trunked PTT ID and Alias Trunked Tactical Normal Trunked Announcement Group Calls Trunked Call Alerts Trunked Talk Group Calls Trunked Remote Monitor Trunked Repeater On Off Trunked Emergency Alarms Trunked Emergency Calls ASTRO 25 Conventional Features The ASTRO 25 conventional features supported by the MCC 7100 IP Dispatch Console are listed in this section Table 3 ASTRO 25 Conventional Feature for the MCC 7100 IP Dispatch Console ASTRO 25 Conventional Feature Autokey Key Display Secure Keyset Select Call Alert Radio Check Emergency Alarm and Call Radio Enable Disable Ignore Mobile to Mobile Calls Radio Message Display Mixed Mode Analog Digital Operation Radio Status Display Momentary Key Override Radio Status Request PTT ID and Alias Received Key Display Secure Call Remote Monitor Secure
195. r CAM server e g camserver01 nmd55 zone5 Procedure 1 2 3 4 Create a text file and name it AliasServerConfig txt Save the AliasServerConfig txt filetoC Program Files x86 Motorola MCC 7100 bin s Place the FQDN for the CAM server in the AliasServerConfig txt file Shutdown and restart the Elite Dispatch application Post requisites Note Delete the AliasServerConfig txt file when you upgrade the ASTRO 7 11 system or if you use aliases from the UCS Otherwise the console continues to use the AliasServerConfig txt file for CAM configurations Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console System Release Compatibility 151 MCC 7100 IP Dispatch Console Other System Updates and Considerations When you install the MCC 7100 IP Dispatch Console in a release previous to the ASTRO 7 14 system release review the relevant features for any updates and considerations related to the backward compatibility feature Audio Logging See the ASTRO 7 14 MCC 7500 Dispatch Console with Voice Processor Module manual for details Bandwidth Management See the ASTRO 7 14 Bandwidth Management manual for details Centralized Event Logging See the ASTRO 7 14 Centralized Event Logging manual for details KVL 4000 See the ASTRO 7 14 KVL 4000 ASTRO 25 User Guide manual for details MCC 7500 Elite Software The MCC 7100 IP Dispatch Console is supported by the MCC 7100 Elite Admin and Elite Dispat
196. r Application 0 0 133 Send Feedback November 2013 6871024P93 A List of Procedures 23 Changing the Playback Speed in the Instant Recall Recorder Application 0 0 0 ceeeseeseeseereees 133 Modifying the Playback Volume and Playback Quality in the Instant Recall Recorder PAPI CA UOT ai cesissansabensunicndeaa E 133 Zooming In and Zooming Out Waveform in the Instant Recall Recorder Application 134 Saving Calls to a File in the Instant Recall Recorder Application cccccceseceeeeeeeeneeeeseees 134 Removing All MCC 7100 IP Dispatch Console Applications ceccesceseeseeseeeeeeeeeeeeneeeneeens 135 Removing the Elite Admin and Elite Dispatch Applications Only cccecceeseceeeeeeeeeeteeenseeees 135 Adding Windows Domain Username and Password to Windows Registry cccccesseesteeeteees 137 Configuring the Domain Controller for the Preconfigured Patch OP 0 eeceseeseeseereeeeeeeeeeaee 137 Adding Elite Authentication Username and Password to the Windows Registry seee 138 Creating Batch File for Automatic Network Authentication ssssessssessssseesesstserssseseessesersessesee 138 Setting Up the ASTRO 7 14 MCC 7100 IP Dispatch Console in an ASTRO 7 13 System 149 Configuring Console Alias Manager for MCC 7100 Software in an ASTRO 7 11 System 150 6871024P93 A November 2013 Send Feedback About MCC 7100 IP Dispatch Console Setup and User
197. r Management 3 In the left hand navigation tree expand Local Users and Groups Groups 4 Double click Power Users 5 Inthe Power Users Properties window click Add 6 Inthe Select Users Computers Service Account or Groups window click Advanced 7 Click Find Now 8 Select the domain console user Click OK 9 Click OK on all remaining widows 10 Reboot the computer 6871024P93 A November 2013 Send Feedback 68 MCC 7100 IP Dispatch Console Setup and Installation Troubleshooting Audio on MCC 7100 IP Dispatch Console The MCC 7100 IP Dispatch Console uses on board peripherals and interfaces to those devices through the Windows audio layer If the system is experiencing an absence of audio through the peripheral devices the first step is to verify that the devices are present and enabled in the Windows Sound control panel application Audio Quality Issues Symptom A connection to the console proxy is being established but there are send and receive audio quality issues choppy or non existent voice dropped calls The MCC 7100 IP Dispatch Console provides a utility to check the current health of the link to the console proxy Solution Check the link to the console proxy as follows 1 From the Windows Start menu select Start All Programs Motorola MCC 7100 Dispatch Console Status 2 The active proxy connection will be displayed along with a three bar indicator of the link health If this indicator
198. r goupdate force and wait for the operation to complete Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 61 e Close the command prompt window f Reboot the computer Configuring the Local Hosts File for Consoles in Conventional K1 K2 Systems and Outside the ASTRO RNI A conventional K1 K2 system is a conventional system that contains no core so no Zone Controller ZC Unified Event Manager UEM and Domain Controller are available in this system You perform all configurations by using the Configuration Manager application Call processing is handled through conventional site controllers No DNS exists in the system Similarly for an MCC 7100 IP Dispatch Console located outside the ASTRO Radio Network Infrastructure RNI the DNS configuration in the Customer Enterprise Network CEN may or may not contain the proper DNS entries for the key ASTRO RNI devices To make it possible for the installed MCC 7100 IP Dispatch Console software to continue using DNS APIs edit the local hosts file Prerequisites In the Windows operating system of the PC on which you installed the dispatch console navigate to C Windows System32 drivers etc and create a backup copy of the hosts file Procedure 1 Inthe Windows operating system of the PC on which you installed the dispatch console navigate to the Notepad editor Instead of the Notepad editor you can use a different editor for exa
199. r one is present the MCC 7100 IP Dispatch Console cannot support secure communication In this case the Console Dispatch Status application reports that it is configured for hardware encryption mode but the CRYPTR micro device is not present To check the secure status of an MCC 7100 IP Dispatch Console see Console Dispatch Status MCC 7100 IP Dispatch Console on page 109 for details Hardware Key Storage CRYPTR micro Based Encryption In this mode of operation the encryption keys are stored on a SDIO based secure device CRYPTR micro The CRYPTR micro is inserted into the SD slot of an MCC 7100 IP Dispatch Console and can be left there throughout laptop reboots and MCC 7100 IP Dispatch Console software installations 6871024P93 A November 2013 Send Feedback 50 MCC 7100 IP Dispatch Console Setup and Installation 7 Note Windows 8 64 bit operating system that you can install on dispatch consoles outside ASTRO Radio Network Infrastructure RNI does not support hardware based encryption which is the CRYPTR micro device On certain laptops the CRYPTR micro must be removed after a reboot and then reinserted This behavior is dependent on specific peripheral hardware installed in the laptop See Troubleshooting Detection of CRYPTR micro Device on page 73 for details The device has a form factor of a microSD card and uses a microSD to SD adapter in order to fit into the SD slot of a PC Figure 6 microSD to SD Adapter CRY
200. r to check whether the CRYPTR micro is detected by the computer The CRYPTR micro is represented by a node called CRYPTR micro SDIO device in the Memory Technology Driver Folder in Device Manager 7 Note See Microsoft Windows help in order to locate and open your Device Manager with administrator privileges When the CRYPTR micro is present in the SD slot the node is present in Device Manager When the CRYPTR micro is absent from the slot the node is absent In some cases the entire Memory Technology Driver Folder in Device Manager is also absent Device Manager adds and removes the node upon insertion and removal of the CRYPTR micro Some examples of abnormal behavior are as follows e The CRYPTR micro SDIO Device node remains present in the Memory Technology Folder after the CRYPTR micro is ejected e The CRYPTR micro SDIO Device node remains absent from the Memory Technology Folder even though the device is in place The following symptoms and solutions for detecting the CRYPTR micro are provided Symptom The CRYPTR micro is in place but secure audio does not work following a computer reboot All non secure functionality of the MCC 7100 IP Dispatch Console is still operational The Console Dispatch Status application reports Not Present The CRYPRmicroManagement application returns None for the version information For all other operations it returns Link Down Error Crypto module is not present Note A s
201. ral Configuration Tool is in the default mode the default speakers automatically switch to the new devices 3 Inthe Recording tab from the list of connected audio devices select the device that you want to be the default device Click Set Default 4 Close all subsequent windows Disabling Enabling Audio Devices in Windows A dispatcher can permanently disable audio services configured in the Windows operating system Depending on the MCC 7100 IP Dispatch Console installation it may be necessary to disable unused devices such as a line in audio jack This prevents the device from being listed and mapped in the Peripheral Configuration Tool or available to the Windows operating system as a selectable default audio device Note If the Elite application is started when you perform this procedure and the device that you disable is currently mapped to a peripheral the audio is lost Procedure 1 Inthe Control Panel of the Windows operating system navigate to the Sound window 2 To disable or enable a speaker select the Playback tab and perform the following actions a Select the device from the list of connected audio devices b Right click the device and select Disable or Enable 3 To disable or enable a microphone select the Recording tab and perform the following actions a Select the device from the list of connected audio devices b Right click the device and select Disable or Enable 4 Close all subsequent windows Disa
202. rface Card for the PRX 7000 Console Proxy on page 86 join the Active Directory domain For additional domain authentication information see the Authentication 7 Note A domain administrator account and password associated with this domain account are required to Services manual this time Failure to do so may result in a security breach Follow standard Microsoft procedures to change 5e Important It is highly recommend that the user apply a secure password to the Administrator account at the password on this account When and where to use Perform this procedure on the server running the console proxy software inside the ASTRO Radio network Infrastructure RNI Procedure 1 In the Windows operating system navigate to the PRX 7000 bin directory e Ona 32 bit OS lt systemdrive gt Program Files x86 Motorola AAA bin Ona 64 bit OS lt systemdrive gt Program Files Motorola AAA bin Double click JoinADomain exe 7 Note If the Active Domain AD cannot be found manually enter the domain name If the User Account Control window appears click Yes In the Join Active Directory Domain window enter the lt user name gt and lt password gt for the domain account used to join the Windows based device to the active directory domain Step result The Organization Unit OU selection gets updated From the Organization Unit OU drop down list select the correct organization unit Click Join 6871024P93 A November 20
203. rial Number 062512BL01 Hardware Revision 0001 Kit CLN887 Tampered No FIPS 00 Then If the window becomes unresponsive and then displays None for version numbers Figure 10 About CRYPTRmicroManagement None About CRYPTRmicroManagement CRYPTRmicroManagement f Copyright c 2012 Motorola Solutions Inc D 01 00 03 Boot Block Version None ARM 9 Version None ARM 7 Version None DIA API Version None Serial Number None Hardware Revision Kit None Tampered None FIPS None None the MCC 7100 IP Dispatch Console may be improperly configured e g does not contain a driver for the CRYPTR micro card See SD Host Controller Driver Considerations CRYPTR Failures on page 72 to troubleshoot the configuration issue Secure Call Failures The most common secure call failures are defined along with a possible solution Symptom CRYPTR micro is in place but secure audio does not work Solution 6871024P93 A November 2013 Send Feedback 72 MCC 7100 IP Dispatch Console Setup and Installation Verify that CRYPTR micro is keyloaded with the appropriate keys Use the CRYPRmicroManagement utility to display the list of keys in the CRYPTR Micro Symptom CRYPTR micro is in place some keys are loaded but secure audio does not work Solution Verify that CRYPTR micro is keyloaded with the appropriate keys Use the CRYPRmicroM
204. rify that the USB AIM audio works in the EPI fallback mode by performing a phone call 8 Connect the USB device to the MCC 7100 IP Dispatch Console 9 Perform one of the following actions N e Ifthe audio in the EPI fallback mode worked properly verify the USB communication between the USB AIM device and the dispatch console Send Feedback November 2013 6871024P93 A USB Audio Interface Module 107 See Troubleshooting USB Audio Interface Module USB Communication Issues on page 107 e Ifthe audio in the EPI fallback mode did not work properly try to upgrade the USB AIM software See Upgrading the USB Audio Interface Module Software on page 103 Troubleshooting USB Audio Interface Module USB Communication Issues If you experience problems with the USB communication between the USB Audio Interface Module USB AIM and MCC 7100 IP Dispatch Console the issue can be the connection itself or a problem with the MCC 7100 IP Dispatch Console PC The symptoms can be the USB AIM device indicating the Link Down or Failure state and the audio malfunction Procedure Verify the state of the LED indicators on the front of the USB AIM device If Then If the green LED flashes and the red perform the following actions repost 1 Verify that the USB cable is properly connected to the USB AIM device and the dispatch console PC 2 Verify that the dispatch console PC is turned on If the green LED is off and the red verify that t
205. river currently installed in Windows Note System updates service packs and other installation packages may all subsequently overwrite the driver needed by the console If this occurs then the console SD card driver must be re installed Procedure 1 In Windows 7 main menu right click Computer and select Properties 2 Inthe Control Panel window click Device Manager 3 Verify that CRYPTR micro SDIO Device is found under Memory Technology Devices W Note If not found eject the CRYPTR micro and insert it again Then verify that the CRYPTR micro SDIO Device is now found If still not found check the Windows Event Log for any errors from the CRYPTR micro driver Report any errors to Motorola 4 Ifno errors reinstall the CRYPTR micro driver as follows a Log on as an administrator and open a command DOS window b Enter Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 73 C Program Files x86 Motorola Motorola CRYPTR micro Support Applications Driver CRYPTRmicro install _app exe i C Program Files x86 Motorola Motorola CRYPTR micro Support Applications Driver CRYPTRmicroDriver inf somerandomstring Soft Console Soft Console Product Motorola Solutions c Reboot the computer d Eject and reinsert the CRYPTR micro e Look for the CRYPTR micro SDIO Device in the Device Manager Troubleshooting Detection of CRYPTR micro Device Use Windows Device Manage
206. rom the MCC 7100 IP Dispatch Console 2 Insert the working CRYPTR micro card into the MCC 7100 IP Dispatch Console Note A working CRYPTR micro card is used to determine if the card is defective or if the MCC 7100 IP Dispatch Console was configured properly 3 Open an explorer window and browse to C Program Files x86 Motorola Motorola CRYPTR micro Support Applications 4 Double click the CRYPTRmicroManagement application 5 Click on the Motorola symbol in the upper left hand corner and select About CRY PTRmicroManagement Figure 8 CRYPTRmicroManagement Selecting About CRYPTRmicroManagement SR ceeeriiononagerent Move x Close Alt F4 About CRYPTRmicroManagement 6 From the About CRYPTRmicroManagement window view the version numbers for the CRYPTR micro software to determine the following If the window returns meaningful version numbers the unresponsive CRYPTR micro card is damaged and must be replaced with anew one See Recovering a Damaged or Missing CRYPTR micro Card on page 78 for details Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 71 If Figure 9 About CRYPTRmicroManagement Version Numbers About CRYPTRmicroManagement CRYPT RmicroManagement f Copyright c 2012 Motorola Solutions Inc 0 01 00 03 Boot Block Version D 01 02 09 ARM 9 Version D 01 02 09 ARM 7 Version R 01 00 00 DIA API Version R 04 00 00 Se
207. s Link Down Error Crypto module is not present 6871024P93 A November 2013 Send Feedback 74 MCC 7100 IP Dispatch Console Setup and Installation Solution Use Device Manager to view the CRYPTR micro node If present eject the CRYPTR micro If the CRYPTR micro node is still present reboot the computer insert the CRYPTR micro and restart the MCC 7100 IP Dispatch Console application The CRYPTR micro should now be detected by the Console Dispatch Status and CRYPTRmicroManagement applications Symptom The CRYPTR micro is in place but secure audio does not work All non secure functionality of the MCC 7100 IP Dispatch Console is still operational The Console Dispatch Status application reports Not Present The CRYPTRmicroManagement application returns None for the version information For all other operations it returns Link Down Error Crypto module is not present Solution Use Device Manager to view the CRYPTR micro node If it does not appear despite rebooting the computer or ejecting and reinserting the CRYPTR micro multiple times reinstall the CRYPTR micro driver as described in SD Host Controller Driver Considerations CRYPTR Failures on page 72 If the CRYPTR micro node is still not present when it s ejected and reinserted use Device Manager to display the properties of the SD Host Adapter SD Host Controller In the Details tab display the Hardware IDs property Contact Motorola for furt
208. s DNS suffix naming convention is valid only for consoles inside the ASTRO RNI b Clear the Change primary DNS suffix domain membership changes check box c Click OK 5 Close the Control Panel windows When prompt to restart the computer click Restart Later 6871024P93 A November 2013 Send Feedback 46 MCC 7100 IP Dispatch Console Setup and Installation Installing the NET Framework 3 5 on the Windows 8 Operating System Outside the ASTRO RNI Perform this additional procedure only if you use the Windows 8 operating system The Windows 8 operating system comes with the INET Framework version 4 5 The MCC 7100 IP Dispatch Console software requires the NET Framework version 3 5 Prerequisites Locate the installation media form which you installed the Windows 8 operating system The installation media can be a DVD ROM or an ISO Image Procedure 1 Open the command prompt window as an administrator For more information see the Windows Help and Support online help Install the INET Framework 3 5 from the sources sxs_ folder on the installation media by running the following command DISM Online Enable Feature FeatureName NetFx3 All LimitAccess Source lt Net Framework 3 5 files location gt where lt NET Framework 3 5 files location gt is the full path to the NET files necessary to restore the feature for example d sources sxs Generating License Certificates for the MCC 7100 IP Dispatch Consol
209. s in the Audio Outputs tab of the Peripheral Configuration Tool The Elite Dispatch can be configured to selectively choose which speakers to enable or disable Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool 2 Select the Audio Outputs tab Step result The list of speaker devices currently configured in the Windows operating system appears 3 Map or unmap a speaker device by performing one of the following actions e To map a speaker device go to the drop down list next to the device and select the speaker channel that you want to hear on this device e To unmap a speaker device go to the drop down list next to the device and select the blank selection Figure 25 Mapping and Unmapping Speakers Speakers Realtek High Definition Audio Front Left Speakers Realtek High Definition Audio Front Right Headset 1 Speaker Speaker 7 Speaker 8 Step result The number in the speaker icon in the Summary section changes to indicate the number of mapped speakers If you unmap a speaker from the configuration the number in the speaker icon changes from green to yellow to indicate that all available speakers are not currently configured 4 Close the Peripheral Configuration Tool by clicking OK Testing a Speaker After you configure speaker devices in the Peripheral Configuration Tool identify each of them by sending an audible t
210. s to perform to use the restored alert tones in a configuration loaded at the moment of restoration When you restore a customized alert tone one of the following scenarios takes place e The loaded e1t file is configured for a specific alert tone but the alert tone is removed both from the default and customized folder You restore the alert tone in the customized folder To see it in the e1t configuration loaded in the Elite Dispatch application reload the e1t file e The loaded e1t file is configured for a specific alert tone which is removed only from the customized folder You restore the alert tone in the customized folder to use it instead of the default alert tone No reload is necessary for the changes to be visible in the e1t configuration loaded in the Elite Dispatch application e The loaded e1t is not configured for a specific alert tone You restore the alert tone in the customized folder and you want to use it in the loaded elt configuration After you restore the alert tone perform appropriate configuration in the Elite Admin application and reload the e1t file When you restore a default alert tone one of the following scenarios takes place 6871024P93 A November 2013 Send Feedback 144 Enhanced Alert Tones The loaded e1t file is configured for a specific alert tone but the alert tone is removed both from the default and customized folder You restore the alert tone in the default folder To see it in the
211. s unplugged The host PC is down See Troubleshooting USB Audio Interface Module USB Communication Issues on page 107 On Flashing Impaired The USB AIM can be operational but requires servicing The state of the USB interface is unknown Codecs initialized Possible Issues An alternate field programmable gate array FPGA image is present but it is corrupt and failed to boot The EE Non Volatile Memory NVM checksum failure occurred There is a mismatch between the FPGA version and the NVM version See Upgrading the USB Audio Interface Module Software on page 103 Off On Failure Hardware or firmware failure Possible Issues The host PC is in the sleeping mode Power On Self Test POST failed Codecs failed to initialize I2C failed See Troubleshooting USB Audio Interface Module USB Communication Issues on page 107 Upgrading the USB Audio Interface Module Software on page 103 Table continued 6871024P93 A November 2013 Send Feedback 106 USB Audio Interface Module Red LED USB AIM USB AIM Device State Description State Device State On On Booting The device hung in the booting state that takes place just after you power on the device Possible Issues The USB AIM FPGA did not configure USB AIM Status Icon Go to the Summary pane of the Peripheral Configuration Tool and use the USB AIM status icon to verify the state of the device The icon shows one of the three possible states o
212. sasiaessanecaanyadaasech siewtasinauiesonaneriagnsaensipatecslavainsgheantannhenceuagess 96 Table 15 External Paging Encoder Port Pinout 0 0 ccecccccceceseceseceeseeesceceeeceseeeeeeeeseecaeeneeeeeeenaaes 97 Table 16 External Phone Interface Connector Pinout cceeceeceeeeceeeceeeeneeeseeeeeeeceaecneeeaeeeeeeeees 98 Table 17 Generic Auxiliary Outputs Pinout inssnsercdessesnntascdevnseatsessnitenesnnsinstssekiwaeinnetuneosniemccints 99 Table 18 USB Audio Interface Module Specifications cs cccessseccsessesccssntssssecesscsscesnecees 100 Table 19 USB Audio Interface Module FRU FRE Information ccceseeseeseeeeeeeeeeeenseeeeens 101 Table 20 USB Audio Interface Module States 200 0 cee escesescesecssceseeceseecessceseesseseeecessensesaeees 105 Table 21 Proxy Server List BUtONS sirsizsecnssessaseusessuwoapncseenseduonessesdsundscscwstdaetiesssnenmsstendsancstivstes 111 Table 22 ASTRO 7 14 MCC 7100 IP Dispatch Console System Components in an ASTRO PIL GS PSUS ionene mension din ald e E A aE E EETA NE 147 Table 23 ASTRO 7 14 MCC 7100 IP Dispatch Console System Components in an ASTRO PIS YSE iee E E gegen 149 18 List of Tables List of Processes Setting Up the MCC 7100 IP Dispatch Console cssuccscsvsdasessunvedcassnnsaceanndes eins arneinnen 40 Configuring Windows Components sascssssieinccnancaieniainccdeaainaeaniednnecdass 41 Generating License Certificates for the MCC 7100 IP Dispatch Console ssssssess
213. seceseeeecesceseceseeeeeneeceecaeeseecaeesaecaeeaeeeenaeens 56 Configuring the Network Interface Card for an MCC 7100 IP Dispatch Console Inside the ASTRO RN reins ae ar Ma legnlasetitesabesstod ad tse A A Fast toca seeye R E a 56 Peripheral Configurations eanna e en n A ee a Sia 57 Modifying the Default Audio Peripherals csccescesccesceseeeeceeeeeeceseeeeceseeesecaeecaeesenseenseeaeens 58 Disabling Enabling Audio Devices in WindOWS c cssccescesseeeceseeeeceseeeeceseeneecaeeesecaeeaeeseaees 58 Disabling Feedback Audio for Headset Devices ecceeccessesseessesseceeeesececeaecseceseneeeesereeseeneeees 58 Setting Up Network roana E tt eee ee ne ae ee A eee en AR 59 Setting Up a Proxy Server Connection Outside the ASTRO RNL ee eeceeseeseetecreeeeeteeeeeeteres 59 Setting Up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI 60 Configuring the Local Hosts File for Consoles in Conventional K1 K2 Systems and Outside the ASTRO RN inene Heo bib cee eishtes ees nell ays sone E lives 61 Configuring the External NTP Time Source on Consoles in ASTRO 25 Conventional Kl K2 Syste kssc a E el ee ie ee a ee ea ee 62 Credentials for Secure SNMPv3 Common Agent Optional ccccceesseseeseceeecseeeseeteenseeeeens 62 Adding a Remote Console to the ASTRO DNS Servet cccceccessesseeseeeeeeseeseeceeeseeneeeseenseeseens 63 Hardware CRYPTO Configuration ccccsssssccesessecesceeeceseeseeceee
214. seeeeeeeeeaeeseeeaeeaeecseceecseeeseeaeenaees 33 DNS Server sessccscespsctecsdoness spseereasatsncevnct ss Suey e a E EEE ETEA ERER EA 33 DHCP Serveto enian a seg E R E ee A N E 34 VEN Servei aroan e E E E E E E E T E R EN EA 34 MCC 7100 IP Dispatch Console Theory of Operations se essessessessesessreeeseresseseesessesessesresreneseesensessesesseseesee 34 Zone Database Server and LDAP cece ecseccsseeseeecesceseeeesccnecseeseesecaecsessceaecaeeaesaceaeeeseeeeaeaaeeesaeeeaeaesateaes 34 MCC 7100 IP Dispatch Console Encryption c ceccecccessesseesseesecseeesececeeaeceecaeceenseeeeeeeeeeeeeseeeseeaeeeaes 34 MCC 7100 IP Dispatch Console Link Op ceceeccscesecsecsseeeceseeecesceseceseeseeeseeceeeseeseeeaeeseecaesnaeeasenaees 34 MCC 7100 IP Dispatch Console and ISSI 8000 CSSI 8000 cecceecceseeeceeeeseeeeeeeeeseeeeecseenseensenaees 34 Centralized Event Log ging cccccescceccesscescesseesceseeesceseeseceseeseecaeecaecaaesaecaaenaecaessaeceeseaesaeeeeseeeeaeeeneeaeeaes 34 Audio Logging and the MCC 7100 IP Dispatch Console ccccccccceseeseceeeeceseeeceseeseceseneeeseeneeneeeneeses 35 Aux I O in the MCC 7100 IP Dispatch Console ccccccesseessesceesecscecsecsceeaeceseeaeceeceaeceeesesereeneeneeeneeees 35 Chapter 2 MCC 7100 IP Dispatch Console Setup and Installation 37 MCC 7100 IP Dispatch Console Software Requirements ccccecsesessseceeceseeeseececeeveeesecsecaeesesaet
215. sesenceaeecaeeaeecsecsaecaecsaeeaeceaeeseeesseereneeeaes 63 Changing the Default CRYPTR micro Password cccesccsccsssessceseeeeceseeeeceseeeeeeaeeeeecaeeeaeeaeaees 63 CRYPTR micro Software Upgrade cccccecccessesseecesseesecseecseceseseceaenseceeceseceseeeseneeeeeeneeseeeaeenaes 64 Enable Disable FIPS 0 ii secn ni ncecbade tk eink dere hein a a h hi dion E E deans 64 MCC 7100 IP Dispatch Console Maintenance and Troubleshooting ccceccceseescesceeeeeeeeeeceeeeeceeeaeceensees 65 Dispatch Console PC Firewall Exceptions ccccccccessesssessesscescecsecseecaecseeeaeceaeeaecesseecnseeeeeeeeneeeneeaeeenes 65 Upgrading the MCC 7100 IP Dispatch Console Software ccccccssessssesceseceeceseeeeceseeeeceseeeseeseeeneeaeenses 65 Failure to Upgrade or Uninstall the MCC 7100 IP Dispatch Console Software 65 Elite Console Application Stuck in Application Initializing State eeecseesceeceseeeeeeceecneeeeeeeeneens 66 Restoring the Windows User Account Profile cccesesccssesesceseeseeesceeeeeeceseeeseeseecsecaeeeaeenaeaees 66 Elite Console was Denied Access due to an Embedded Password Mismatch cscscsssesseeeeeeeeeneees 67 Elite Console was Denied Access due to an Embedded Password Mismatch after Reinstalling All S ORG W all Gs 2 e055 Zee scosossdeds REE Sods cases od os taees Med aasasgds sods ccastestestsadaseosschasserei os cacao patente tenses 67 Adding a New Domain Console USet ccccescssscessssscese
216. sesesstsesseenestesesesesessese 141 Enhanced Alert Tones Audio Files Comfiguration cccccceescessescesseesecseeesecscesecaseaeceecesecsesesereseeeseeeneeess 142 Appendix C MCC 7100 IP Dispatch Console System Release COMP AID UCY siessrsssisasescecensvedaapnaseccsanesscacsnescssasessaueasesocovandancauaveaseencassacesxesecnenes LOL ASTRO 7 14 MCC 7100 IP Dispatch Console System Components in an ASTRO 7 11 System 147 Setting Up the ASTRO 7 14 MCC 7100 IP Dispatch Console in an ASTRO 7 11 System 148 ASTRO 7 14 MCC 7100 IP Dispatch Console System Components in an ASTRO 7 13 System 004 149 Setting Up the ASTRO 7 14 MCC 7100 IP Dispatch Console in an ASTRO 7 13 System 149 Configuring Console Alias Manager for MCC 7100 Software in an ASTRO 7 11 System eens 150 MCC 7100 IP Dispatch Console Other System Updates and Considerations cccesccesseeseerseeseeeeeeeenes 151 14 Contents List of Figures 15 List of Figures Figure 1 MCC 7100 IP Dispatch Console System Diagram ccceeceesceseeeeeeneeeeeeeeeeeceaeeneeeaee 28 Figure 2 Administrative Tools Services is nssevncnnceuccanessannayvsusiodssauoreuncuasiaanssenpentaassianvutundncuanveates 43 Fig re 3 SNMP Seryice PLO PCries a cs555 1accesesaco sso nhcceicusaenavanaiacaunsdnandadendeeasaaneeasaieeteaieneanaeneees 44 Figure 4 SNMP Service Configuration Security sisccescsiiscasseensiasasashecussdoadecesrtataxaeen
217. spectively The only difference is that only one speaker is shown in the Sound panel whereas two speakers are shown and configurable in the Peripheral Configuration Tool This separation of speakers allows each speaker to be treated as a separate channel for use by the Elite Dispatch Note To prevent speakers or microphones configured in the Windows operating system from appearing in the Audio Outputs and Audio Inputs tabs of the Peripheral Configuration Tool disable them from the Sound panel Motorola Peripherals Audio Gain It is important to adjust the audio gain for the peripherals so that the communication can be effective You can adjust the audio gain for all the Motorola peripherals External Telephone Interface e Local Logging Recorder External Paging Encoder e Two pairs of the Motorola headsets e Motorola desktop microphone The Motorola peripherals are connected to the USB Audio Interface Module USB AIM device To change the audio gain for the Motorola peripherals for each of them adjust the audio gain parameters in the Provisioning Manager or Configuration Manager application See the Provisioning Manager manual or the Configuration Manager manual Note If you change the audio gain for the Motorola peripherals locally in the Windows operating system the changes are temporary When you edit the profile in the Peripheral Configuration Tool restart the Elite application or disconnect and connect the USB AIM device
218. st be made by using a UL 486A listed bolted clamp with stainless steel securing hardware or other suitable listed means In high humidity areas the clamps must be stainless steel or tin plated UL 486A listed to prevent galvanic corrosion e Connections to vibrating or moveable items must be made by using an exothermic weld or a compression type two hole lug e Connections to structural building steel must be made by using an exothermic weld listed irreversible high compression type connection or listed tin plated flange type bonding connector that is equipped with two securing bolts e Connections to the raised flooring support system must be made by using a tin plated listed compression lug listed pedestal clamp or exothermic welding Where practical the lug should be effectively bonded to the upper support plate of the pedestal or to cross connecting stringer 6871024P93 A November 2013 Send Feedback 102 USB Audio Interface Module Equipotential bonding at a network operator position should be integrated into the position equipment to the greatest extent possible This solution largely reduces the need to place equipment grounding conductors All telecommunication cable shields data cable shields and the equipment or furniture AC equipment ground ACEG should be bonded together at the Sub System Ground Bus Bar SSGB position or within the equipment Outer shields of telecommunication cables serving the network operator position or cl
219. t exists a new String Value must be created 8 Enter a valid Windows Local username for the computer in the Edit String box 9 Click OK 10 Double click the DefaultPassword value 7 Note If DefaultPassword does not exists a new String Value must be created 11 Enter a valid Windows Domain Password for the Username used in step 8 12 Click OK 13 Double click the DefaultDomainName value 7 Note If DefaultDomainName does not exists a new String Value must be created 14 Enter a valid Windows Domain for the computer In the Edit String dialog box 15 Click OK 16 Exit the Registry Editor Configuring the Domain Controller for the Preconfigured Patch OP 7 Note This procedure is not applicable for ASTRO 25 Conventional IV amp D System K1 K2 Procedure 1 Log on to the Zone Level Domain Controller 6871024P93 A November 2013 Send Feedback 138 MCC 7100 IP Dispatch Console Additional Procedures and Information SCS oou oan F amp F Ww NY 7 Note When prompt for permission click Continue Open Administrative Tools and select Group Policy Management Locate the Preconfigured Patch Dispatch Console GPO in the list of Group Policy Objects Right click the Preconfigured Patch Dispatch Console GPO and select Edit In the Group Policy Object Editor select Polices from the Computer Configuration section Select Administrative Templates from the Policies section Select Classic Administrative Templates ADM from the Admi
220. t the NET Framework 7 Zip File archiving utility with a high compression ratio Password Vault Secured password manager for storing passwords Prerequisites Ensure that the PC or workstation on which you want to install the PRX 7000 Console Proxy is running Windows 7 Professional Procedure 1 Insert the PRX 7000 installation media into the CD DVD drive 2 Open the PRX 7000 installation media and double click Setup exe Send Feedback November 2013 6871024P93 A PRX 7000 Console Proxy Setup and Installation 85 3 From the welcome page of the Motorola PRX 7000 setup wizard click Next 4 On the next page perform one of the following actions e Ifyou install the PRX 7000 software for the first time and you did not import the licenses before browse to the folder that contains the generated FLEXnet license files e Ifyou installed the PRX 7000 software or imported the licenses to the predetermined location used by the Flexera before click Install 5 Confirm that you agree to install the software and reboot the computer by clicking Yes in the confirmation window 6 Verify the installation of the PRX 7000 services as follows a From the Windows Start menu select All Programs Motorola PRXY 7000 Console Status b Verify the value for the licensed capacity in the Remote OP Connection List window Configure a Black List for Remote MCC 7100 IP Dispatch Consoles Optional The black list is meant to b
221. tab is shown Send Feedback November 2013 6871024P93 A Console Dispatch Status and Peripheral Configuration Tool 111 Figure 19 Console Dispatch Status Proxy Server List 7 ows Consebopaa sour EES File Help Proxy Server List Encryption Licensing Console proxy servers in order of use Link Host Name IP J 172 76 9 4 X ASTRO Domain Configuration Configured ASTRO Domain nmd55 zone5 Proxy Server List Status Indicator The current state of the connection is displayed under the Link column The three bar link indicator moves up and down indicating the strength of the connection to the proxy server The status can change from three green bars excellent to all grayed out no connection Figure 20 Proxy Server List Status Indicator Link Host Name IP Notes J 172 76 9 4 Proxy 02 Proxy Server List Buttons The buttons located on the Proxy Server List are used to manage the proxy server connections configured for the MCC 7100 IP Dispatch Console as follows Table 21 Proxy Server List Buttons Button Description Link Metrics Opens the Link Statistic window that is used to diagnostic network issues Table continued 6871024P93 A November 2013 Send Feedback 112 Console Dispatch Status and Peripheral Configuration Tool Button Description Add Used to setup and configure proxy server connections Edit Used to modify the currently selected proxy server conn
222. ter pane From the left hand menu select Change adapter settings If the Local Area Connection is disabled right click it Select Enable Right click Local Area Connection Select Properties AANA A WwW Step result The Local Area Connection Properties window appears 7 Under the Connect using field click Configure 8 Inthe Network Connection Properties window select the Advanced tab 9 From the Property list select Link Speed amp Duplex 10 From the Value drop down list select one of the following options e Ifyou use a computer purchased from Motorola for example HP Z420 select 100 Mb Full Click OK Ifyou use other computer select 100 Mbps Full Duplex Click OK 11 Right click Local Area Connection Select Properties 12 Double click Internet Protocol TCP IPv4 and perform the following actions Y Important Do not use TCP IPv6 to configure Internet protocols a In the General tab select the Use the Following IP address option b Inthe IP address Subnet mask and Default gateway fields enter values provided for this network interface card c Select the Use the following DNS server addresses option d Click Advanced e Inthe Advanced TCP IP Settings window select the DNS tab f Under the DNS server addresses in order of use list click Add g Inthe TCP IP DNS Server window enter the DNS server address Click Add h Repeat 2 fon page 57 and 12 g on page 57 for each DNS server in the order of use i
223. the On battery and Plugged in lists select Never e Ifyou use a desktop computer from the Setting list select Never 6 Expand Sleep Allow hybrid sleep and perform one of the following actions Ifyou use a laptop from the On battery and Plugged in lists select Off e Ifyou use a desktop computer from the Setting list select Off 7 Expand Sleep Hibernate after and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Never e Ifyou use a desktop computer from the Setting list select Never 8 Expand Sleep Allow wake timer and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Disable e Ifyou use a desktop computer from the Setting list select Disable 9 Expand USB settings USB selective suspend setting and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Disabled e Ifyou use a desktop computer from the Setting list select Disabled 10 Expand Display Turn off display after and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Never e Ifyou use a desktop computer from the Setting list select Never 11 Click OK 12 Close the Control Panel window Generating License Certificates for the PRX 7000 Console Proxy This procedure is used to obtain a license certificate from the FlexNet Operations
224. the Security tab of the SNMP Service Properties window ensure that Send authentication trap check box is selected 7 Inthe Accepted community names section click Add Figure 4 SNMP Service Configuration Security SNMP Service Configuration ean Community rights ee Community Name l 8 Inthe SNMP Service Configuration window add a community a From the Community rights drop down list select READ WRITE b Inthe Community Name field enter M c Click Add 9 Inthe SNMP Service Configuration window add another community a From the Community rights drop down list select READ ONLY b In the Community Name field enter D c Click Add 10 In the SNMP Service Configuration window add one more community a From the Community rights drop down list select READ ONLY b Inthe Community Name field enter public c Click Add 11 Select the Accept SNMP packets from these hosts radio button 12 If localhost in not listed in the list of accepted hosts perform the following actions Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 45 a Under the list click Add b Inthe Host name IP or IPX address field enter localhost Click Add 13 In the Security tab click Apply 14 In the Traps tab in the Community name drop down list enter M Click Add to list 15 Under the Trap destinations list click Add Figure 5 SNMP Service Configuration Traps
225. the duplicate entry from an older keyfile is ignored e Conflicting entries across multiple key files conflicting keyset names and which one is active In this case data from the newer keyfile is kept and a conflicting entry from an older keyfile is ignored There are no keyfiles and thus no keys following an initial installation or an upgrade A KMF can manage the MCC 7100 IP Dispatch Console in software encryption mode by generating keyfiles which then are copied to the MCC 7100 IP Dispatch Console OTEK is not supported when using software based key storage In order to generate a keyfile on the KMF the crypto administrator creates a group of keys on the KMF and exports it to an XML key file For details of this procedure see Key Management Facility manual In this case each key entry in the file will be encrypted with a Common Key Encryption Key CKEK The crypto administrator must distribute the CKEK to the MCC 7100 IP Dispatch Console for the MCC 7100 IP Dispatch Console to be able to decrypt the key s The MCC 7100 IP Dispatch Console can store up to 20 CKEKs The following is an example of the command to execute on the MCC 7100 IP Dispatch Console in order to store a CKEK 1 Log on as an administrator 2 Open a command prompt and execute the following command pwvadmin changeproperty app APP GROUP CRYPTO property keyfile KEK1 value Algid AES256 KeyID 0xF5A1 Key 0x0101010101010101010101010101010101010101010 101010101010101010101
226. the peripheral that you want to map or unmap perform one of the following actions Send Feedback November 2013 6871024P93 A Console Dispatch Status and Peripheral Configuration Tool 121 e To map a peripheral device go to the drop down list next to the device and select it from the list e To unmap a peripheral device go to the drop down list next to the device and select the blank selection Figure 27 Mapping and Umapping the Motorola Peripherals File Options Help Audio Outputs Audio Inputs PTT Monitor USB AIM Select dispatch USB AIM peripherals from the list of available devices Headset 1 USB Audio Interface Module Headset 2 USB Audio Interface Module Extemal Phone Interface USB Audio Interface Module Extemal Paging Encoder USB Audio Interface Module Local Logging Recorder USB Audio Interface Module Desktop Microphone USB Audio Interface Module Footswitch USB Audio Interface Module i a an he eas i ee USB AIM Crear ei m 7 a amp a Default Apply Control Panel Configure AIM 7 Note The External Phone Interface operates only with the Motorola headset connected to the USB Audio Interface Module Before you use the External Phone Interface make sure that the Motorola headset is mapped in the Peripheral Configuration Tool and connected to the USB AIM device You can use up to two
227. tial to the operation of the MCC 7100 IP Dispatch Console You must perform it periodically Archive the files to an external device for example external storage or network storage Table 11 MCC 7100 IP Dispatch Console Files to Backup File Type Location Note License files C ProgramData Motorola MCC Back up the license files to 7100 Licenses speed up the recovery process Proxy Connection List C ProgramData Motorola MCC The Proxy Connection List is a 7100 ProxyClient single file clientOptions txt Note The Proxy 7 Connection List file is available for dispatch consoles outside the ASTRO Radio Network Infrastructure RNI Peripheral Configuration files C ProgramData Motorola MCC Back up all the xm1 files 7100 PeripheralConfig Network hosts file C Windows System32 drivers etc These files are only used for hosts configurations that are outside the ASTRO RNI or in K core systems SNMPV3 file C ProgramData Motorola The SNMPVv3 file is a single Motorola Common Agent persist file snmpd conf Elite configuration files C Users Public Documents Back up all the e1t files Motorola MCC 7100 config Secure Configuration files ProgramData Motorola PWVault Back up the Data CRYPTO context file and the CRYPTO data file To backup the secure configuration data log on as an administrator open a command prompt and execute the following command C Program Files x86 Motorola Table continued
228. tion Then you must revisit these actions after you establish the network connection for example when you recover or set up a new MCC 7100 IP Dispatch Console In all cases see the appropriate third party installation manuals 7 Note For an outside the ASTRO RNI MCC 7100 IP Dispatch Console installation special considerations must be made when installing other software and when running other software at the same time as the MCC 7100 IP Dispatch Console application These considerations include the following issues e High CPU usage e High network utilization e High disk usage e High priority anti virus scans e System restore e Audio processing e Multimedia applications Running these types of programs at the same time as the MCC 7100 IP Dispatch Console may disrupt the audio performance of the MCC 7100 IP Dispatch Console application so you must minimize it or avoid it if possible MOTOPATCH Installation Ensure that the correct Windows 7 Professional operating system service pack is installed before inserting and opening the MOTOPATCH for Windows DVD See the instruction in the README txt file included in the the MOTOPATCH for Windows DVD Windows Supplemental Configuration The ASTRO 25 Windows Supplemental CD is used to install specific Windows supplemental files using a Windows Install Framework script Important The Windows supplemental installations must be reinstalled when upgrading installing the
229. tional and you can continue If the state of the LEDs is different solve the issue See USB Audio Interface Module Indicators on page 104 Ensure that the MCC 7100 IP Dispatch Console PC has the Windows 7 Service Pack 1 installed Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool Step result The application automatically detects the USB AIM device connected to the dispatch console In the Summary pane the USB AIM device status is Connected A default configuration or a configuration created by a user is displayed If a default configuration is displayed the mapped devices are non Motorola peripherals connected to the dispatch console or Motorola standard peripherals connected to the USB AIM If the mapped peripherals are Motorola standard the Motorola logo appears for them 2 Click Configure AIM W Note The External Phone Interface operates only with the Motorola standard headset connected to the USB Audio Interface Module If you use the External Phone Interface keep the Motorola standard headset mapped the Peripheral Configuration Tool and connected to the USB AIM device Step result In the Summary pane the appropriate graphical icons are highlighted and the Motorola logo appears for the Motorola standard peripherals connected to the USB AIM device 3 Ifthe speakers are not configured perform the following actions a Go to the Audio Outputs tab b
230. ts select Never e Ifyou use a desktop computer from the Setting list select Never 5 Expand Sleep Sleep after and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Never Ifyou use a desktop computer from the Setting list select Never 6 Expand Sleep Allow hybrid sleep and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Off e Ifyou use a desktop computer from the Setting list select Off 7 Expand Sleep Hibernate after and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Never e Ifyou use a desktop computer from the Setting list select Never 8 Expand Sleep Allow wake timer and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Disable e Ifyou use a desktop computer from the Setting list select Disable 9 Expand USB settings USB selective suspend setting and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Disabled e Ifyou use a desktop computer from the Setting list select Disabled 10 Expand Display Turn off display after and perform one of the following actions e Ifyou use a laptop from the On battery and Plugged in lists select Never e Ifyou use a desktop computer from the Setting list select Never 11 Click OK
231. u store the recorded audio purged each time you exit the IRR application e Ifyou want the location purged each time you exit the IRR application for the Purge on Exit option select Yes e Ifyou want to keep the IRR audio after you exit the IRR application for the Purge on Exit option select No 7 Decide about the time after which the IRR application deletes the stored audio by using the Retention Period slider By moving the thumb of the Retention Period slider you change the values in the Record Retention and Disk Space Used fields If it is more convenient you can use the fields instead of the slider 8 From the Output Devices drop down list select the peripheral in which you want to hear the played back IRR audio Instant Recall Recorder Basic Operations Before you start using the Instant Recall Recorder application learn how to perform basic operations and about the options it offers especially about the customization options Starting the Instant Recall Recorder Application You can start the Instant Recall Recorder IRR application directly from the Windows operating system or from the Elite Dispatch application Procedure Start the Instant Recall Recorder application by performing one of the following actions e Ifyou start the application from the Windows operating system from the Start menu select All Programs gt Motorola MCC 7100 Dispatch Instant Recall Recorder If you start the application from t
232. udio is logged This configuration is done as part of configuring the dispatch console at the Provisioning Manager The local logging recorder port is configured to log any combination of the following audio sources e Audio received from the currently selected radio resources The level of this audio is not affected by either the individual volume setting of the radio resource or the master volume control on the speaker or headset jack e Microphone audio being transmitted to the radio resources currently selected by the operator e Microphone audio being transmitted to the radio resources not selected by the operator 6871024P93 A November 2013 Send Feedback 98 USB Audio Interface Module e Any tones generated by the dispatch console that appear in its speakers for example trunking tones and emergency tones Tones generated by an external paging encoder Long term console specific audio recording is used to record a portion of the inbound and outbound audio present on a specific dispatch console This recording is usually done by providing a logging port at the dispatch console and wiring that port to a track of an audio recording device These recordings are typically archived for long term storage and provide a historical record of the radio communications made at a given dispatch console In the local logging recorder port audio out to logger pins are pins 4 and 5 This pinout is the same as for the Voice Processor Module VPM
233. umentation or the computer manufacturer s documentation for specific help on how to configure the network interface card Prerequisites Acquire the following DNS network settings e List of DNS server IP addresses e List of DNS suffixes e An Ethernet network cable Note See the system configuration documentation provided by Motorola for the correct network settings and relevant lists of DNS server IP addresses and DNS suffixes otherwise contact Motorola Solution Support Center SSC for further assistance When and where to use Configure the Network Interface Card NIC on the PC or server running the MCC 7100 IP Dispatch Console software inside the ASTRO RNI Note In Windows 7 the Local Area Connection icon in Managed Network Connections may indicate that 7 the network connection is partially available yellow triangle with an exclamation mark even though there is network connectivity to the ASTRO Radio Network Infrastructure RNI This icon may indicate partial availability when there is no connection from the ASTRO RNI to the external internet which is a typical system configuration Procedure 1 Log on to the Windows 7 operating system as an administrator 2 Connect the Ethernet network cable between the dispatch console computer and the ASTRO RNI network Send Feedback November 2013 6871024P93 A MCC 7100 IP Dispatch Console Setup and Installation 57 In the Control Panel navigate to the Network and Sharing Cen
234. using the Zoom In and zoom out icons 3 Click Play 4 a If you want to restore the default waveform view click the Zoom Out icon until it gets inactive Saving Calls to a File in the Instant Recall Recorder Application In the Instant Recall Recorder IRR application you can save a specific call or multiple calls from the call list to a wav file in any localization that you specify Prerequisites Enable the Save to File option in your IRR application 1 From the main menu select Settings Configuration 2 Inthe Configuration dialog for the Save to File Enabled option select Yes Procedure 1 Select the calls that you want to save If you want to save a perform the following actions single eal 1 In the call list highlight the call 2 From the main menu select File Save to File If you want to save perform the following actions mules calls 1 In the call list select the check boxes for the calls 2 From the main menu select File Save to File If you want to save a perform the following actions PALON ober 1 In the call list highlight the call 2 In the sound visualization section highlight the audio portion that you want to save You cannot highlight an audio portion that is shorter than 50 milliseconds 3 Right click the highlighted audio portion Click Save Selection to File 2 Inthe Save As dialog navigate to the location in which you want to save the wav file
235. uster of positions to or from a different location should be bonded directly to the SSGB or by using conductors e 16 mm2 csa 6 AWG insulated copper conductor for lengths not exceeding 3 9 m 13ft 6 mm2 csa 10 AWG insulated copper conductor for lengths not exceeding 1 8 m 6ft The outer shield ground is provided automatically when the cable connector contains a shield to chassis connection Installing and Configuring USB Audio Interface Module The USB Audio Interface Module USB AIM is an external device that you connect to the MCC 7100 IP Dispatch Console Use the following process to cable ground and configure the USB Audio Interface Module device Prerequisites Verify that you have the USB AIM power supply and the USB cable necessary to connect the device to the MCC 7100 IP Dispatch Console PC The cables necessary to connect peripherals to the USB Audio Interface Module device are provided together with the peripherals Verify that you have the brackets necessary to mount the USB AIM device Plan out mounting and grounding the USB AIM device See USB Audio Interface Module Bonding and Grounding Requirements on page 101 andUSB Audio Interface Module Specifications on page 100 Process 1 Connect the USB Audio Interface Module See Connecting USB Audio Interface Module on page 102 2 Configure the USB Audio Interface Module by using the Peripheral Configuration Tool application See Configuring USB Audio Interface
236. virtual private network VPN connections by an MCC 7100 IP Dispatch Console deployed outside the CEN The MCC 7100 IP Dispatch Console connects to the CEN over the Internet This provides individual dispatch operators with secure access to the CEN and ultimately to the ASTRO RNI MCC 7100 IP Dispatch Console Theory of Operations This section describes the functional relationships between components that support the MCC 7100 IP Dispatch Console Zone Database Server and LDAP The MCC 7100 IP Dispatch Console uses Lightweight Directory Access Protocol LDAP The Dynamic Host Configuration Protocol DHCP server assigns an IP address to a computer from a defined range of IP address numbers configured for a given network Each MCC 7100 IP Dispatch Console outside the ASTRO RNI is assigned a static address in the DHCP Server MCC 7100 IP Dispatch Console Encryption The MCC 7100 IP Dispatch Console supports secure encryption See Load Secure Keys and Algorithms on page 49 for a complete description on encryption MCC 7100 IP Dispatch Console Link Op The first dispatch console at a console site that registers with the system and assigns a resource is known as the Link Op The Link Op refers to the console that is in control of the active link between the site and the zone controller or site controller A Link Op is required at a site that contains a PRX 7000 Console Proxy so that an MCC 7100 IP Dispatch Console outside the ASTRO RNI can o
237. y ccscesseeeees 137 Configuring the Domain Controller for the Preconfigured Patch OP 137 Adding Elite Authentication Username and Password to the Windows ReiStry sccsceeseeeeetees 138 Creating Batch File for Automatic Network Authentication cceceessesceecneeeeesecseeeeeseeseeeseeceaeneees 138 Fault Ma a gmnt ione ieee cc dee a E EE ai dash odes tenes coved beget debe EEEE E beat esthoud eves E E ea 139 Fault Management for Devices Inside the ASTRO RNL u eceeccecseescesseessenceeseceecseceseeeenseeeenseeeenseees 139 MCC 7100 IP Dispatch Console Fault Management cccsccescesecesceeseeeeeeeeeeeeseeeseeeeeneenaes 139 PRX 7000 Console Proxy Fault Management ccceeccescesseesceeseesceseeeeceseeeeecseeeeeceenaeenneeaees 140 Control Room Firewall Fault Management cccccccccesseeseceseceeeeseeeceseeeceeceseeeseeeeeeeeeneeneeenes 140 Fault Management for Devices Outside the ASTRO RNI ceececceescesceeseeeeeeeceenseceeeseeseceaeeneeseeerens 140 Embedded Password Management csccsscssccsssssssescesscesceseeeneeseecaeeseecaecsnecaecsaecaecsseaecsaeeeesesesrseseseeeeneeneeenes 140 Appendix B Enhanced Alert Tomes cccscccssscsscssscsseccscsssscsccsscecsscssessscers LAT Enhanced Alert Lanes Overview senccchsscctics ales ech cates ote E E R E A EE decousvs EE E A a 141 Enhanced Alert Tones Audio File Specifications eesesesesseeeesseesssrersstersserseststse
238. y 5 Close the Programs and Features window Reboot the PC Removing the Elite Admin and Elite Dispatch Applications Only By default both Elite Admin and Elite Dispatch applications are installed on the MCC 7100 IP Dispatch Consoles You can remove the Elite Admin or Dispatch application individually If you want to re add the removed components you must reinstall the application software Procedure 1 Log on to the Windows operating system as an administrator 2 Select Start Control Panel 3 Inthe Control Panel navigate to the Programs and Features pane 6871024P93 A November 2013 Send Feedback 136 MCC 7100 IP Dispatch Console Additional Procedures and Information 4 From the list select Motorola MCC 7100 Console Operator Position Series Click Change Step result The InstallShield Wizard window appears 5 On the welcome page click Next On the Program Maintenance page select Modify Click Next 7 On the Custom Setup page click the drop down menu for the feature that you want to remove and select This Feature will not be available Click Next 8 On the Ready to Modify the Program page click install 9 On the InstallShield Wizard Completed page click Finish 10 When prompted to reboot click Yes Configuring a Preconfigured Patch Console Inside the ASTRO RNI An MCC 7100 IP Dispatch Console can be configured as a preconfigured patch console This configuration allows the console to automatically log
239. yID Algorithm and key data in clear unencrypted The spreadsheet enforces ranges of data as follows e CKR from 0 to 4095 e Keysets and 2 e Key ID from 0000 to FFFF hex values leading Os required Encryption Algorithms limited to AES256 DES ADP Key Material length as appropriate for the algorithm Odd parity per byte for DES keys Total number of keys 500 names and select which keyset is active Important All the features of Microsoft Excel to copy data across keys and keysets are supported However do not delete rows as the number of keys is restricted to 500 and the number of keysets is exactly two You can also save the spreadsheet for later use 7 Note Keys generated by the KeyfileGen tool are not encrypted Use the Keysets sheet to enter keyset If a row on the Keys sheet has a blank CKR field this row is ignored and will not be exported to the XML file If ADP keys are used always set their keyset to 1 ADP keys have no concept of keysets You may keep default values in the Keyset sheet unless there are DES and or AES256 keys which truly use keysets Export the XML file by pressing the Validate and Save button on top of the Keys sheet If the button cannot be pressed you may need to enable macros in Excel Note If any of the keys or keysets cannot be validated the XML file will not be generated and an error message will be displayed You can then correct the problem an
240. you try to save a profile in which a headset is configured incorrectly for example a headset speaker is mapped and no headset microphone is mapped an error appears Send Feedback November 2013 6871024P93 A Console Dispatch Status and Peripheral Configuration Tool 123 The default profile uses the current audio output and input devices from the Windows operating system If no USB audio devices are connected the internal speakers and microphones are used If a USB device such as a headset is connected the speaker and microphone of this device are used Any changes to the default devices in the Windows operating system cause an immediate change in the Peripheral Configuration Tool and also in the Elite Dispatch if running For example a change to the default microphone will immediately cause the Elite Dispatch to switch to the new default device Creating a Profile with non Motorola Peripherals Create and use custom profiles to allow users to selectively choose which audio input and output devices to use Procedure 1 From the Windows Start menu select All Programs Motorola MCC 7100 Dispatch Peripheral Configuration Tool In the Audio Outputs map the speaker devices In the Audio Inputs map the microphone devices In the PTT Monitor tab map the push to talk devices Save the profile by performing the following actions an A WwW N a In the Profile pane click Save As b Inthe Save As window enter the name for t

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