Touchstone TG2472 Telephony Gateway User Guide
Contents
1. eects 27 Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 3 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Making Your Parental Control Settings 28 Configuring Your Ethernet Connection cccccsceeeeeeeeeeaeeessaeeeeaaeens OO REQUIFEMENES cc0n2 cscs seus peern eta seared na a ad eedead KAE EEA EENE E E nies 30 HOW to USE this Chapter esas icattantacitidad ded aed ed Ae ddd eel aa edad Ai 30 TCP IP Configuration for Windows XP ccccseceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeecaeeeeeteateatens 30 TCP IP Configuration for Windows ViSta cccccceceeeeeeeeeeeeeeeeeeeeeeeeesetseecatateatens 31 TCP IP Configuration for Windows 7 Or Windows 8 cecceseeeeeeeeeeeeeaeeaeeateateaees 31 TCP IP Configuration for MacOS X ccccccecceeeeeeeeeeeteeeeeteeeeeeeeeeeeeeeeeeeeesateateateas 32 Using the Telephony Gateway ssssssssuunnnnnnssunnnnnnnnnnunnnnnnnnunnna OO Setting up Your Computer to Use the Telephony Gateway cceeceeee teeta teeta 33 Indicator Lights Tor the TG2472 ivisaeisartwia dens dev aeaa wenden AT ER 33 Wining Problems sca vecse gurina sues ade cayenne ENADE AE EAEAN UEDA 34 Patterns Normal Operation LAN and Telephone ssssssssssssssrrrrrsrrerrrrrrrererrr 34 Patterns Normal Operation WAN and Battery ccccecceceeeeeeeeeeeaeeateateatens 35 Patterns Startup Sequence sssssssssrrrrsssrrerrrrssorrrrrerseerrrrunssorrunsserr2. SONVERGENCE ENABLED CRG Touchstone TG2472 Telephony Gateway User Guide Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide Release 24 STANDARD 1 1 ARRIS Copyrights and Trademarks ARRIS Enterprises Inc 2015 All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from ARRIS Enterprises Inc ARRIS ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose ARRIS may make improvements or changes in the product s described in this Manual at any time The capabilities system requirements and or compatibility with third party products described herein are subject to change without notice Patent Notice Protected under one or more
3. strikes additional surge protection may be required i e PFIIVNT3 from American Power Conversion on the AC RF Ethernet and Phone lines When the Telephony Gateway is connected to a local computer through Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer s specifications Ensure proper ventilation Position the Telephony Gateway so that air flows freely around it and the ventilation holes on the unit are not blocked Do not mount the Telephony Gateway on surfaces that are sensitive to heat and or which may be damaged by the heat generated by the modem its power supply or other accessories FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be
4. In larger cable networks a master headend often feeds several remote headends to provide distributed Services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all connected devices IP address A number assigned to your computer by your cable company used to identify your computer to other systems on the Internet ISDN Integrated Services Digital Network A digital telephony standard that provides communication speeds about twice as fast as standard dialup L LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it M MAC address A number that uniquely identifies any device connected to a network Your cable company uses your Telephony Gateway s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of your Telephony Gateway P Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the burden from the server For example your cable company may have a web proxy that ke
5. Power 4 Tel 2 Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset button 1 on the back of the Telephony Gateway for more than fifteen seconds This restores the wireless setup configuration and router configuration parameters to the factory defaults You may need to do this if a misconfiguration has locked out all access Booting from Battery The TG2472 supports a Boot from Battery feature that allows the Telephony Gateway to provide continued telephone service during power outages To start the TG2472 from its battery follow these steps 1 Ifabattery is already installed in the Telephony Gateway remove it 2 Re insert the battery into the Telephony Gateway see Battery Installation and Removal page 16 for details 3 Press the Reset button 1 the Power light should turn on immediately Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 37 Chapter 8 Troubleshooting The Telephony Gateway is plugged in but the Power light is Off Check all power connections Is the power cord plugged in firmly at both ends If you plugged the power cord into a power strip make sure the strip is switched on Avoid using an outlet controlled by a wall switch if possible Finally check the fuse or circuit breaker panel I m not getting on the Internet all connections It may take over 30 minutes to establish a connection the first
6. determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help H WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 8 Chapter 2 Safety Requirements RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance of 7 9 inches 20cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Industry Canada Compliance Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more t
7. gateway Avoid using and or connecting the equipment during an electrical storm to avoid risk of electrocution Do not locate the equipment within 6 feet 1 9 m of a flame or ignition source i e heat registers space heaters fireplaces etc Use only power supply and power cord included with the equipment Equipment should be installed near the power outlet and should be easily accessible Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 7 Chapter 2 Safety Requirements The shield of the coaxial cable must be connected to earth grounded at the entrance to the building in accordance with applicable national electrical installation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are specified in IEC 60728 11 Cable networks for television signals sound signals and interactive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installed in an area serviced by an IT power line network as is found in many areas of Norway special attention should be given that the installation is in accordance with IEC 60728 11 in particular Annex B and Figure B 4 In areas of high surge events or poor grounding situations and areas prone to lightning
8. in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Telephony Gateway Power Cord Battery not included with all models Wireless Connection Configuration Guide Ethernet Cable End User License Agreement Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 10 Chapter 3 Getting Started Items You Need If you are installing the Telephony Gateway yourself make sure you have the following items on hand before continuing Telephony Gateway package see What s in the Box page 10 for a list of items in the package Coaxial cable coax This is a round cable with a connector on each end It is the same kind of wire used to connect to your television for cable TV You can buy coax from any electronics retailer and many discount stores make sure it has connectors on both ends There are two types of connectors slip on and screw on the screw on connectors are best for use with your Telephony Gateway The coax should be long enough to reach from your Telephony Gateway to the nearest cable outlet o Note For best performance use high quality RG 6 type coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway Phone Cable This is a standard phone cable with standard phone connectors RJ 11 type on both ends You can buy phone cables from any electronics retailer and many disc
9. providing an Ethernet connection you may have to configure your computer s TCP IP settings The steps that follow will guide you through setting your computer s TCP IP settings to work with the Telephony Gateway Requirements Make sure you have the following before attempting to configure your Ethernet connection Computer with Ethernet interface Ethernet cable supplied IP address subnet gateway and DNS information for installations not using DHCP How to use this Chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your operating system TCP IP Configuration for Windows XP page 30 TCP IP Configuration for Windows Vista page 31 TCP IP Configuration for Windows 7 or Windows 8 page 31 TCP IP Configuration for MacOS X page 32 TCP IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system TCP IPv6 Note This procedure shows the configuration of TCP IPv4 TCP IPv6 is not installed or enabled by default in Windows XP If your cable provider requires TCP IPv6 you must first install and enable it on your Windows XP system Refer to Microsoft support materials on
10. that decreasing the range of your wireless network may be beneficial as long as the decreased range is sufficient for your needs By limiting your network s range you reduce interference with other networks and make it harder for unwanted users to find and connect to your network Q Note Setting the transmit power level to High increases the range Setting it to Medium or Low decreases the range proportionately Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 24 Chapter 5 Installing and Connecting your Telephony Gateway Connecting the Telephony Gateway v WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home s existing telephone wiring should only be performed by a professional installer Physical connections to the previous telephone provider must be removed and the wiring must be checked there must not be any voltage Cancelation of telephone service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway M MAC DONO LUET EE LLLA A A YWAN MAC 100000000000 EO LETT 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Telephony Gateway s Cable connector 6 Tighten the connections by hand then tighten an additional 1 8 turn with a wrench o Note For best performance use high quality coax cable and minimize or eliminate splitters betw
11. troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway page 33 Indicator Lights for the TG2472 page 33 Using the Reset Button page 36 Resetting the Router to Factory Defaults page 37 Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company Contact your cable company if you need help setting up your computer Indicator Lights for the TG2472 The Telephony Gateway has LED indicator lights to assist in troubleshooting TG2472 Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 33 Chapter 7 Using the Telephony Gateway 1 WPS Button LED 6 5 GHz Wi Fi 2 Power 7 Tel 1 3 US DS 8 Tel 2 4 Online 9 Battery 5 2 4 GHz WiFi 10 MoCA Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and green wires may be shorted touching or there may be undesired voltage on the lines If this pattern persists for more than 10 seconds disconnect the telephone lines from the Telephony Gateway then call a wiring technician for assistance Patterns Normal Operation LAN and Telephone The following table shows light patterns for the Ethernet MoCA and wireless LANs and the telephones during normal operation Ethernet 2 4G Wi Fi 5G Tel 1 Tel 2 LEDs on rear Wi Fi panel c
12. 5 to MacOS 9 2 Open Transport recommended or MacOS X A supported Ethernet or wireless LAN connection must be available Linux other Unix Hardware drivers TCP IP and DHCP must be enabled in the kernel A supported Ethernet or wireless LAN connection must be available About this Manual This manual covers the Touchstone TG2472 Telephony Gateway The model number is on the label affixed to the Telephony Gateway lS 0 Ka 1 Model Number 2 Security Label Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 13 Chapter 3 Getting Started What about Security Having a high speed always on connection to the Internet requires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system While no system is 100 secure you can use the following tips to enhance your system s security Keep the operating system of your computer updated with the latest security patches Run the system update utility at least weekly Keep your email program updated with the latest security patches In addition avoid opening email containing attachments or opening files sent through chat rooms whenever possible Install a virus checker and keep it updated Avoid providing web or file sharing services over your Telephony Gateway Besides certain vulnerability problems most cable companies prohibit running servers on consumer level accounts an
13. Connection to open the Properties window Q Double click Internet Protocol Version 4 TCP IPv4 to configure TCP IPv4 Q Note If your cable provider requires TCP IP version 6 double click Internet Protocol Version 6 TCP IPv6 to configure TCP IPv6 Note If Windows requests permission to continue click Continue The TCP IP properties window for the version you selected displays For either TCP IPv4 or TCP IPv6 select Obtain an IP address automatically and Obtain DNS server address automatically unless instructed otherwise by your cable provider Click 0K to accept the new settings and close the Properties window TCP IP Configuration for Windows 7 or Windows 8 Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8 operating system 1 2 3 4 Open the Windows Control Panel Click Network and Internet Click Network and Sharing Center Click Local Area Connection to open the Status window Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 31 5 6 Chapter 6 Configuring Your Ethernet Connection Click Properties to open the Properties window Select Internet Protocol Version 4 TCP IPv4 and click Properties to configure TCP IPv4 Q Note If your cable provider requires TCP IP version 6 select Internet Protocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected displ
14. Guide 22 Chapter 5 Installing and Connecting your Telephony Gateway Rear Panel The rear of the Telephony Gateway has the following connectors and controls 1 Reset button resets the Telephony Gateway as if you power cycled the unit Use a pointed non metallic object to press this button USB USB host connector future support for external USB devices Tel 1 connector for the first phone line Tel 2 connector for the second phone line Ethernet 1 4 connectors for use with a computer LAN port Cable connector for the coaxial cable NO OO FF WN Power connector for the power cord Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway Is an AC outlet available nearby For best results the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 23 Chapter 5 Installing and Connecting your Telephony Gateway Is a cable jack available For best performance keep the number of splitters between the jack and cable drop to a minimum Each splitter attenuates reduces the signal available to the Telephony Gateway A large number of splitters can slow down the Internet connection and even affect your telephone service Can you easily run cables between the Telephony Gateway s locatio
15. TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference U Upstream The path from a subscriber device to the headend Some older cable documentation may refer to this as the return path or reverse path Ww WEP Wired Equivalent Privacy A common standard for encrypting data sent over a wireless LAN WPA Wi fi Protected Access A standard for encrypting data sent over a wireless LAN WPA offers improved security over WEP Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 43 Touchstone TG2472 Telephony Gateway User Guide Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1678 473 2000 F 1 678 473 8470 www arris com
16. Windows XP for installation instructions Once installed and enabled follow this same configuration example but select TCP IPv6 at the appropriate step 1 From the computer select Start gt Settings gt Control Panel and double click Network Connections in the Control Panel The Network Connection window displays a list of LAN connections and associated network adapters Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 30 Nao FF WwW Chapter 6 Configuring Your Ethernet Connection Double click the local area connection to be used for your device s network connection The Local Area Connection Status widow displays Click Properties Select TCP IP by clicking it one time Then click Properties Click the General tab Then click Obtain an IP address automatically and click OK Click OK to accept the new settings and OK again to close the Properties window You may have to restart your computer in order for your computer to obtain a new IP address from the network TCP IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system 1 2 Open the Vista Control Panel Double click Network and Sharing Center to display the Network and Sharing Center Window Click Manage network connections If prompted for a connection choose Local Area Connection The Network Connections window displays Double click the Local Area
17. as provided by your cable company they already have the required information In addition you should ask your cable company the following questions Do you have any special system requirements or files that I need to download after I am connected When can I start using my Telephony Gateway Do I need a user ID or password to access the Internet or my e mail Will my phone number s change What new calling features will I have and how do I use them System Requirements The Touchstone Telephony Gateway operates with most computers The following describes requirements for each operating system see the documentation for your system for details on enabling and configuring networking To use the Telephony Gateway you need DOCSIS high speed Internet service from your cable company Telephone service requires that the cable company has PacketCable support Recommended Hardware The following hardware configuration is recommended Computers not meeting this configuration can still work with the TG2472 but may not be able to make maximum use of TG2472 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 12 Chapter 3 Getting Started Ethernet Gig E 1000BaseT Windows Windows XP Windows Vista Windows 7 or Windows 8 A supported Ethernet or wireless LAN connection must be available MacOS System 7
18. ays For either TCP 1IPv4 or TCP IPv6 select Obtain an IP address automatically and Obtain DNS server address automatically unless instructed otherwise by your cable provider Click OK to accept the new settings and close the Properties window Then click Close to back out of the remaining setup screens TCP IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Click the Network icon Choose Automatic from the Location drop down menu and Built in Ethernet from the Show menu Choose the TCP IP tab if necessary If you are using TCP IPv4 go to step 5 If your cable provider requires TCP IPv6 go to step 8 Choose Using DHCP from the Configure IPv4 menu If necessary click the Renew DHCP Lease button Close the System Properties application TCP IPv4 configuration is completed If you are using TCP IPv6 click Configure IPv6 near the bottom of the previous window Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 32 Chapter 7 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway and covers basic
19. d may suspend your account for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open by default Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam If you have an open proxy your cable company may suspend your account to protect the rest of the network The TG2472 ships with wireless LAN security set by default for the same reasons that you should run only secured proxies See the security label on your product for the factory security settings If you need to modify the default wireless security settings see Configuring Your Wireless Connection Ethernet or Wireless There are two ways to connect your computer or other equipment to the Telephony Gateway The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network LAN You can use the Ethernet connection if your computer has built in Ethernet hardware Q Note To connect more than four computers to the TG2472 through the Ethernet ports you need an Ethernet hub available at computer retailers Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 14 Chapter 3 Getting Started The Telephony Gateway package comes w
20. e battery bay with the guides on the battery and apply even pressure on both ends of the battery Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 19 Chapter 4 Battery Installation and Removal 3 Push the battery pack into the bay until it latches into place If you are taking the battery out of the Telephony Gateway use the battery pull strap to dislodge the battery Q 4 Replace the door To do so place the tabs of the battery door into the slot inside the Telephony Gateway battery compartment Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place Note The Telephony Gateway will not begin operating until you apply AC power 1 Battery Compartment 2 Receiver Slot 3 Hinge Tab Note Telephony Gateways use a Lithium Ion battery pack Please recycle or dispose of the battery responsibly and in accordance with local ordinances Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 20 Chapter 5 Installing and Connecting your Telephony Gateway Before you start make sure that You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology You have all the items you need Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have o
21. e TG2472 Refer to the documentation for your client device for instructions on setting security On most computer systems you only need to select the network name SSID device and enter the encryption key If your computer or client device supports Wi Fi Alliance WPS Wireless Protected Setup activate WPS on your computer or client device and the TG2472 simultaneously to easily set up your system security Network Name SSID Preshared Key XXXXXXXXXXXXXXXX 2 4GHz HOME XXXX 2 4 MODULO 5GHz HOME XXXX 5 WPS PINXXXXXXXX Security Mode WPA WPA2 TKIP AES SW Version XXXXXXX MANINA niii SW Version 2000004 Admin Tool Device Type XB3 24DS 42 MHz URL http4 10 0 0 1 Admin Tool Login admin Admin Tool Password password mM 0 1 Security Label If you need to modify the Telephony Gateway s default wireless security settings or if you want to configure any other wireless LAN settings refer to the following instructions Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 26 Chapter 5 Installing and Connecting your Telephony Gateway Accessing the Configuration Interface Follow these steps to access the configuration interface You should have already set up the TG2472 as described in Installing and Connecting your Telephony Gateway page 21 1 If security has been properly set up on your computer to access the wireless LAN on the TG2472 use the connection utility for
22. een the cable jack and the Telephony Gateway If you are using MoCA for your home network MoCA filters must be installed on any legacy client devices Your cable company will install these filters for you 2 Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway 7 and insert the power cord into a convenient AC outlet The Power light on the front of the Telephony Gateway lights up then flashes once refer to the LED tables shown in Using the Telephony Gateway See Troubleshooting page 38 if the Power light does not turn on Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 25 Chapter 5 Installing and Connecting your Telephony Gateway 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway 5 and the other end to the Ethernet port on a computer hub or broadband router Q Note If you are connecting to a computer use the Ethernet cable included in the Telephony Gateway package 4 Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway 3 or 4 Connect the other end to the telephone Configuring Your Wireless Connection The TG2472 ships with wireless LAN security set by default See the security label on your product for the factory security settings Q Note You must set up your computer and other client devices to work with the security settings on th
23. eps copies of popular web pages the proxy can send you those pages instead of fetching them directly from the web site resulting in faster page loading and less network congestion R RF Abbreviation for Radio Frequency Some literature refers to coax as RF cable and the connectors as RF connectors RJ 11 A standard 2 conductor modular connector commonly used in North America for connecting telephones Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 42 RJ 45 A standard 8 conductor modular connector commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway You can buy a splitter from any electronics retailer and most discount stores SSID Service Set IDentifier A string of text up to 32 characters long that uniquely identifies a wireless LAN Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions T TCP IP Transmission Control Protocol Internet Protocol The protocols used to facilitate communications across one or more connected networks
24. erating until you apply AC power 1 Battery Compartment 2 Receiver Slot 3 Hinge Tab Q Note Telephony Gateways use a Lithium Ion battery pack Please recycle or dispose of the battery responsibly and in accordance with local ordinances Extended Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this procedure to install or replace the backup battery Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 18 Chapter 4 Battery Installation and Removal 1 Press down and pull back on the latch holding the battery door on the bottom of the Telephony Gateway Pull the door toward you Set the door aside in a safe place 1 Latch End 3 CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway Carefully follow the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay 1 Battery Slots 2 Battery Guides 3 Battery Pull Strap Note Batteries will not insert completely into the Telephony Gateway if not oriented correctly The battery should slide into the bay without significant force Line up the slots in th
25. errens 35 Using the Reset Button icri dices ects sede iasaadetiasesdeniaesa netannea sideneagseehandeeeed 36 Resetting the Router to Factory Defaults cece eee e etree een ened 37 Booting from Battery entree ees 37 THOUDIOSHOOCING sc innisistincnicrornninintnnessnadaaiennseNiaaleinOREMRRNN Oe The Telephony Gateway is plugged in but the Power light is Off ccccceeeeeeea ees 38 I m not getting on the Internet all connections ccc eee es eee eee ee sees eeeeeeeateateaeeaes 38 I m not getting on the Internet Ethernet ccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeaesetsneeres 38 I m not getting on the Internet Wireless cccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeateatsaeenes 38 My wireless Internet connection stops working SOMetIMES c cece eee eee teeta 39 can get on the Internet but everything is SIOW cece eect eee eee teeta teeta eee 39 don t have a dial tone when pick up the phone why ccceceee eee ee teeta teeta 39 GSS iMRI Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 4 Chapter 1 Overview Introduction Get ready to experience the Internet s express lane Whether you re checking out streaming media downloading new software checking your email or talking with friends on the phone the Touchstone TG2472 Telephony Gateway brings it all to you faster and more reliably All while providing toll qualit
26. etworking software for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address DOCSIS Data Over Cable System Interface Specification The interoperability standards used for data communications equipment on an HFC network Downstream In an HFC network the direction from the head end to the subscriber Some older cable documentation may refer to this as the forward path EMTA Embedded Multimedia Terminal Adapter An MTA device that is integrated with a cable modem Ethernet A standard method of connecting two or more computers into a Local Area Network LAN EuroDOCSIS The European version of DOCSIS Event An informational message used for monitoring network status F F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connectors for connecting your Telephony Gateway Firewall A hardware or software device that prevents unauthorized access to a private Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 41 network from the Internet The TG2472 provides a built in firewall G Gateway The device usually a router that connects devices on a given IP subnet to other IP subnets H Headend The central office in an HFC network The headend houses both video and data equipment
27. g Center Windows Vista or Windows 7 Then double click either Wireless Network Connection for a wireless connection or Local Area Connection for an Ethernet connection Next click the Details button Windows Vista or Windows 7 or click the Support tab and then the Details button Windows XP The Physical Address line shows the MAC address MacOS X open System Preferences and click the Network icon To find the Ethernet MAC address select Built in Ethernet from the Show drop down then click the Ethernet tab The Ethernet ID field shows the MAC address To find the wireless MAC address select Airport from the Show drop down then click the Airport tab The Airport ID field shows the MAC address Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 27 Chapter 5 Installing and Connecting your Telephony Gateway Linux open a shell window and type sbi n i f config and press Enter The wireless interface is eth1 unless there is no Ethernet adapter in which case the interface is ethO Making Your Parental Control Settings Follow these steps to set up your Parental Controls 1 Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface page 27 2 Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen 3 Check the Enable Parental Controls checkbox and click
28. han that necessary for successful communication This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device For Mexico The operation of this equipment is subject to the following two conditions 1 This equipment or device cannot cause harmful interference and 2 this equipment or device must accept any interference including interference that may cause some unwanted operation of the equipment European Compliance This product complies with the provisions of the Electromagnetic Compatibility EMC Directive 89 336 EEC the Amending Directive 92 31 EEC the Low Voltage Directive 73 23 EEC and the CE Marking Directive 93 68 EEC As such this product bears the CE marking in accordance with the above applicable Directive s A copy of the Declaration of Conformity may be obtained from ARRIS International Inc 3871 Lakefield Drive Suite 300 Suwanee GA 30024 As indicated by this symbol disposal of this product or battery is governed by Directive 2002 96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Telephony Gateway the Directive requires that this
29. he latch holding the battery door on the bottom of the Telephony Gateway Pull the door toward you Set the door aside in a safe place 1 Latch End res CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway Carefully follow the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 17 Chapter 4 Battery Installation and Removal 1 Battery Slots 2 Battery Guides Note Batteries will not insert completely into the Telephony Gateway if not oriented correctly The battery should slide into the bay without significant force Line up the guides on the battery with the slots in the battery bay 3 Push the battery pack into the bay until it seats into place If you are taking the battery out of the Telephony Gateway position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back 4 Replace the door To do so place the hinge tabs of the battery door into the receiver slots inside the Telephony Gateway battery compartment on the opposite end of the battery opening Rotate the door toward the unit until the latch snaps back into place Note The Telephony Gateway will not begin op
30. hony Gateway User Guide 38 Chapter 8 Troubleshooting Does your connection utility discover your wireless LAN If you turned off Broadcast SSID you need to manually enter the name of your wireless LAN in the connection utility Change your security mode to disabled Enable one of the other security modes as soon as you find the problem A misconfiguration could lock out all access to the Telephony Gateway router If you think this has happened see Resetting the Router to Factory Defaults page 37 My wireless Internet connection stops working sometimes This is usually caused by interference Two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the interfering product try using a different channel or setting Protected Mode I can get on the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trouble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the connection speed Other communications on the LAN or interference with wireless connections may slow down your connection don t have a dial tone when I pick up the phone why In order for telephone service to be functional on the Telephony Gateway telephone service must have been purchased from the service provider and configured on your Telephony Gateway The following steps shou
31. ith one 4 foot 1 2m Ethernet cable the connectors look like wide telephone connectors you can purchase more cables if necessary at a computer retailer If you are connecting the Telephony Gateway directly to a computer or to an Ethernet hub with a cross over switch ask for Category 5e CAT5e straight through cable CAT5e cable is required for gigabit Ethernet Gig E not regular CAT5 cable Wireless Wireless access lets you connect additional wireless capable devices to Telephony Gateway The 802 11 wireless LAN standard allows one or more computers to access the TG2472 using a wireless radio signal These connections are in addition to the connections supported via Ethernet Q Note You can use the wireless connection if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with your computer see your computer dealer Both If you have two or more computers you can use Ethernet for up to four devices and wireless for the others To connect five or more computers to the Ethernet ports you will need an Ethernet hub available at computer retailers Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 15 Chapter 4 Battery Installation and Removal Introduction The TG2472 Telephony Gateway supports a Lithium Ion backup battery to provide continued telephone service during power outages The battery backup is
32. ld help in identifying the source of the problem 1 Is the Power LED lit e Ifnot check to make sure the Telephony Gateway is plugged in and the outlet has power e Ifthe LED is lit go to the next step 2 Is the Online LED lit e Ifnot check the coax connection at the Telephony Gateway and the wall Ensure they are connected and tight If they are and you do not have dial tone contact your service provider e Ifthe Online LED is lit go to the next step 3 Isthe Telephone Tel 1 or Tel 2 LED lit e Ifnot phone service has not been set up on that line Contact your service provider e Ifitis blinking there is a phone off hook somewhere in the house Find that phone and hang it up e Ifitis lit go to the next step 4 Isthe phone plugged directly into the Telephony Gateway e Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled Tel 1 for line 1 and Tel 2 for line 2 Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 39 Chapter 8 Troubleshooting e Ifso try a different phone Make sure the new phone is a working phone e Ifa known good phone is used and you still don t have dial tone try a different phone cable If anew phone and cable do not restore dial tone call your service provider 5 Is the Telephony Gateway plugged into a wall outlet e Ifso unplug the phone connector at the back of the Telephony Gateway and plug i
33. ltering You can add a list of keywords and web sites that you want to block To add a keyword or web site to the list click the respective Add button To delete a keyword or web site from the list first click its check box and then click the Delete button Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 28 Chapter 5 Installing and Connecting your Telephony Gateway Add Keyword Filter Dialog Box Keyword 2 Day IALL WEEK VI Sun M Mon Tue V Wed Thu Fri MSat Time MALL DAY 00 00 until 00 00 Cancel AddKeywordFilter Add Web Site Filter Dialog Box AddWebSiteFilter x Web Site 2 Day JALL WEEK V Sun F Mon V Tue V Wed Thu M Fri MSat Time CALL DAY 00 00 until 00 00 Cancel AddWebSiteFilter ta Adding a Keyword or Web Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Click the checkboxes for the days you want access blocked or click the All Week checkbox for all week c Set the start time and end time during the specified days 24 hour clock 0 00 until 0 00 indicates all day or just click the All Day checkbox d Click the Add Keyword Filter or Add Web Site Filter button respectively Then click the Apply button Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 29 Chapter 6 Configuring Your Ethernet Connection If your computer is equipped with a LAN card
34. ment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer Physical connections to the previous telephone provider must be removed and the wiring must be checked there must not be any voltages Cancelation of telephone service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway 43 CAUTION Risk of shock Mains voltages inside this unit No user serviceable parts inside Refer service to qualified personnel only 43 CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion Do not dispose of in fire Recycle or dispose of used batteries responsibly and in accordance with local ordinances The Telephony Gateway is designed to be connected directly to a telephone Connecting the Telephony Gateway to the home s existing telephone wiring should only be performed by a professional installer Do not use product near water i e wet basement bathtub sink or near a swimming pool etc to avoid risk of electrocution Do not use the telephone to report a gas leak in the vicinity of the leak The product shall be cleaned using only a damp lint free cloth No solvents or cleaning agents shall be used Do not use spray cleaners or aerosols on the
35. n a known working phone If you now have dial tone the problem is with the house wiring Contact your cable company or a qualified wiring technician to correct the house wiring If you still do not have dial tone contact your service provider Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 40 Glossary A Amp Hour A measure of battery capacity For example a 1 0Ah battery can nominally supply one Ampere of current for one hour C Category 5e Cat5e A high quality type of cable used for gigabit Ethernet 1000BaseT connections When purchasing Ethernet cables always look for Category 5e cable Coaxial cable coax A thin wire used to connect your television and Telephony Gateway to the cable TV system You can buy coax from any electronics retailer and many discount stores CPE Customer Premise Equipment This is the equipment that is plugged in to the Telephony Gateway typically a computer or hub Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP needed by a device connecting to the network DHCP allows the cable company to configure your computer s n
36. n and the phones If you are connecting devices to the Ethernet ports can you easily run cables between the Telephony Gateway s location and those devices If you want to install the Telephony Gateway on a desktop is there enough space on either side to keep the vents clear Blocking the vents may cause overheating How close are your wireless devices The Telephony Gateway wireless connection range is typically 100 200 feet 30m 65m A number of factors can affect connection range as described below Desktop Mounting Instructions Position the Telephony Gateway so that air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections Increases range Raising the unit above the devices for example installing the Telephony Gateway in the upper floor of a multi story dwelling Adding a wireless extender to the network Decreases range Lowering the unit below the devices for example installing the Telephony Gateway in a basement Metal or concrete walls between the Telephony Gateway and other devices Large metal appliances aquariums or metal cabinets between the Telephony Gateway and other devices Interference and RF noise 2 4 GHz wireless phones microwave ovens or other wireless networks Q Note Note
37. not intended to take the place of AC power Note For safety and regulatory purposes batteries are shipped outside of the Telephony Gateway and must be installed The TG2472 supports the following battery models Basic backup battery provides up to 4 hours of backup time depending on your Telephony Gateway model and usage It may be light gray or black PN ARCTO0O777 01 8 4V 2 2Ah SN 26052000045 0 neg 187242 ia Basic Backup Battery Gray Basic Backup Battery Black Refer to Basic Battery Installation and Replacement page 17 Extended backup battery provides up to 8 hours of backup time depending on model and usage It has a strap between the battery guides This is the standard battery for the TG2472 Extended Backup Battery Refer to Extended Battery Installation and Replacement page 18 Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 16 Chapter 4 Battery Installation and Removal Your cable company may include a backup battery with your Telephony Gateway You can order any of the batteries shown here at http www arrismodemsite com Basic Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this procedure to install and to replace the backup battery 1 Press down and pull back on t
38. ny Startup Sequence Power US DS Telephone1 Telephone 2 Battery Description Online No power to modem Power on Self Test Retrieving telephone network information Retrieving telephone line information Activating telephone service Q Note The US DS indicator flashes during startup and turns on when the Telephony Gateway establishes a connection Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 35 Chapter 7 Using the Telephony Gateway Cable Modem Startup Sequence US DS Online Description Slow Flash Downstream acquisition in progress 1 second Downstream acquisition completed Fast Flash Off Upstream acquisition in progress 3 second Slow Flash during acquisition On when Upstream acquisition completed ready for modem IP service address obtained Using the Reset Button Use the Reset button 1 on the back of the Telephony Gateway to reset the modem and perform initialization as if you power cycled the unit You may need to reset the Telephony Gateway if you are having problems connecting to the Internet Using this button will be rare Use a pointed non metallic object to press this button The Reset button is recessed to prevent accidental resets Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 36 Chapter 7 Using the Telephony Gateway 1 Reset button 5 Ethernet 1 4 2 USB 6 Cable 3 Tel 1 7
39. of the following U S patents http www arris com legal Other patents pending Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Table of Contents OvervieWirsesccccccncncncueununusuauneneneusuauaunununuueueunununununenenguguguguagngs 5 INCFOGUECHION PAn aden ieaeanahentadiaaeataanraniiadetaameamaataeennedenss 5 Getting SUP POLE scscicn suns ieacesnaien nna EEEE EEEE EA apnoea ts 6 Safety REQUIFEMENES iii ONE ZT BOC Part Ua seas sansa irian rena irinin nnan ERA E aL E quae sani NLR aS tarihin irinna 8 RF EXPOSUMG encorena riria EEN AEAEE 9 Industry Canada Compliance ssssisssrisssrir tetr rttr inntrinn netted 9 FOF MeXitO nadinean EErEE ET EAEE E EEE EEEE I ETSA 9 European ComphanCEkcrirsariraisa uib anir aia anr R EAEE EE D RA 9 Getting Started sssusssnnsssssunnnnnnnnnuunnnnnnnnunnnnnnnnnunnnnnnnnnannnnnnn L About Your New Telephony Gateway ssssissssrissristttr attt inntrinn ttin EEEE EEEE E EEEE 10 Wh hat sin the BOX 3 csivaceatasieassscseSoans ie E EAE VEE EEA EEE 10 Items YOU N dsisccsseiviebiidss cola bianieia a E a E E E E AAEE 11 Getting SERVICE stasis ewes dnesenendte amnsieeearesdteewtaedgea wens binges bres EA E EAA i 12 System RequireMe ntS sieccscccsnccsaceperieue pretnien brea geepmed a D dds aed noua E neg 12 Recommended Hardware cccccccccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeegteateteaeeaes 12 WINCOW S esrin aren EN A dacech bwneaaun baasaawh boaceruaiaeads 13 MACOS s icc
40. onnector AC Power Green LED On On Wi Fi enabled On On hook On MoCA Computer with enabled 1Gbps port Flash Computer Flash Off hook connected activity Flash MoCA Off disabled network device Amber LED On Off Wi Fi disabled activity traffic Computer with 100 Off MoCA Mbps 10Mbps disabled port connected Amber Green LED Flash Computer activity Both LEDs Off Computer not connected No AC Power Off On On hook Off Flash Off hook Off disabled Firmware normal normal operation normal normal Upgrade operation operation operation Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 34 Chapter 7 Using the Telephony Gateway Patterns Normal Operation WAN and Battery The following table shows light patterns during normal operation Mode Power Online AC Power Good On Connected On Internet On Battery good to the Internet available or low Flash Not Off Internet not Off Battery connected to the available missing Internet Flash Battery bad No AC Power Off Off Off Battery Battery Installed power Flash Battery bad No AC Power No Battery Firmware normal Upgrade operation Patterns Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence There are two phases of startup the telephony phase and the cable modem phase Both are outlined below Telepho
41. ount stores Splitter optional provides an extra cable connection by splitting a single outlet into two You may need a splitter if you have a TV already connected to the cable outlet that you want to use You can buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 11 Chapter 3 Getting Started Q Note A splitter effectively cuts the signal in half and sends each half to its two outputs bour Using several splitters in a line may deteriorate the quality of your television telephone and or internet connection Information packet your cable company should furnish you with a packet containing information about your service and how to set it up Read this information carefully and contact your cable company if you have any questions Getting Service Before trying to use your new Telephony Gateway contact your local cable company to establish an Internet account and telephone service When you call have the following information ready the Telephony Gateway serial number and cable MAC addresses of the unit printed on the Telephony Gateway the model number of the Telephony Gateway printed on the Telephony Gateway If the Telephony Gateway w
42. product must not be disposed as unsorted municipal waste but rather collected separately and disposed of in accordance with local WEEE ordinances ARRI S This product complies with directive 2002 95 EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances RoHS in electrical and electronic equipment Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 9 Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG2472 Telephony Gateway is DOCSIS compliant with the following features Speed much faster than dialup or ISDN service up to eight times faster than DOCSIS 2 0 cable modems Convenience supports Ethernet and 802 11a b g n ac wireless connections both can be used simultaneously Flexibility provides two independent lines of telephone service as well as high speed data Compatibility e Data services DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your cable company e Telephony services PacketCable 2 0 compliant The TG2472 provides Wireless 802 11a b g n ac connectivity Four Ethernet ports for connections to non wireless devices Up to two lines of telephone service Integrated MoCA 2 0 home networking DOCSIS 3 0 compliant with Li Ion backup battery One USB host port future support for external USB devices What s
43. rdered service your cable company should configure the Telephony Gateway automatically You need only follow the instructions in this section to install and connect the Telephony Gateway 2 CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring Incumbent telephone service must be physically disconnected at the outside interface box before making any connections Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 21 Chapter 5 Installing and Connecting your Telephony Gateway Front Panel The front of the Telephony Gateway has the following indicators 1 WPS Button LED begins associating the Telephony Gateway with a wireless device LED indicates Wireless Protected Setup WPS is active Power indicates whether AC power is available to the unit US DS indicates upstream downstream connectivity Online indicates internet data transmission status 2 4 GHz indicates the status of the 2 4 GHz wireless LAN 5 GHz indicates the status of the 5 GHz wireless LAN Tel 1 indicates the status of telephone line 1 Tel 2 indicates the status of telephone line 2 o onan fF Wn Battery indicates the battery status oS MoCA indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User
44. the Apply button Basic Setup WAN Setup LAN Setup Wireless Setup Firewall Utilities FIREWALL Parental Controls FIREWALL SETTINGS To enable Parental Controls on your network check the Enable Parental Controls checkbox and then click the Apply button Parental cee ae Controls consist of Trusted MAC Addresses Keyword Filtering and Web Site Filtering Enter any Trusted MAC Addresses and click YIRTUAL SE S the Apply button To add a Keyword or Web Site to the list click the respective Add button To delete a Keyword or Web Site from the EOELTBICCERS list first click its check box and then click the Delete button CLIENT IP FILTERS DMZ PARENTAL CONTROLS Parental Controls Enable Parental Controls vl Trusted Mac Trusted Mac Addresses and 2 Keyword Filtering Keyword Day Time Web Site Filtering Website Day Time 4 Configure any or all of the following parental controls Trusted MAC Addresses Enter the MAC addresses of any trusted computers on the network and click the Apply button You can add two trusted computers Once added these trusted computers will not be affected by the parental control settings For example you may want the computers of the father and mother to be trusted while the childrens computers have parental controls in effect o Note Refer to the Finding the MAC Address of a Computer page 27 for information on determining the MAC address of your computer Keyword and Web Site Fi
45. time you power up your Telephony Gateway especially when many people are online Always leave your Telephony Gateway plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minutes call your cable company for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short in the cable you may have to replace the cable If you have one or more splitters between the Telephony Gateway and CATV outlet remove the splitters and connect the Telephony Gateway directly to the outlet Proceed to the Ethernet or wireless solutions if necessary I m not getting on the Internet Ethernet If you are using a hub is the hub turned on Are you using the right type of Ethernet cable Use the supplied cable for direct connection to a computer use a cross over cable for connection to a hub Press the Reset button on the back of the Telephony Gateway A misconfiguration could lock out all access to the Telephony Gateway router If you think this has happened see Resetting the Router to Factory Defaults page 37 I m not getting on the Internet Wireless Check the indicator lights see Using the Telephony Gateway page 33 the Wi Fi light should be on Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telep
46. trds ened nedhani ERROREA bee tedasduedeeds ides eikwedeednecsdiacsniuadecdineiyeadwars 13 Linux Other Unikie t isis sscesinwudidiasertaciaiaeinainadbaeiavindehine saudsaearaeatiaededs 13 About this Manual ericsson nnee a aneadalncamaanecsam dames 13 What about Security siscsiarin nianna ni aani ise ae ai i a a iaa 14 Ethernet or Wireless aiesriiirirrinirrnncei tinain iiin aAA A EAE EEA AE EEE 14 Battery Installation and Removal ssssssusnnnnnnssunnnnnnnnnnunnnnnnnnannna LO INEFOMUCLION sce sy lt cbse E T EA T Reanbseneesenranbeans 16 Basic Battery Installation and Replacement cccecee eect eed 17 Extended Battery Installation and Replacement ccecece cece eee eee teeta eae 18 Installing and Connecting your Telephony Gateway ccscsssseeereeseees 2L Front Panels inscasws ion tems dnpcasesatieenesionceoms tandems AE EER inosine 22 Real Panel ccivcnerscacegiasciaiteaatasacaaninesaiandaceniard A OE R A O EEE ETOD 23 Selecting an Installation LoCation c cece eee enna eee 23 Desktop Mounting Instructions cece eee ttre eee 24 Factors Affecting Wireless Range 0 cece teeter en tte 24 Connecting the Telephony GatewWay cece rte nents 25 Configuring Your Wireless CONNECTION cece cette ttt 26 Accessing the Configuration Interface cece 27 Setting Parental Controls icccs ccc eadetienaeesditdarwni iaa agreed ene aa 27 Finding the MAC Address of a COMPUtEL
47. y Voice over IP telephone service and both wired and wireless connectivity It also provides a Lithium Ion battery backup to provide continued telephone service during power outages The Touchstone TG2472 Telephony Gateway provides four Ethernet connections for use as the hub of your home office Local Area Network LAN The TG2472 also provides 802 11a b g n ac wireless connectivity for enhanced mobility and versatility In addition the TG2472 provides for up to two separate lines of telephone service The Telephony Gateway also offers integrated MoCA 2 0 home networking providing Internet access and transfer of multimedia content between devices over coaxial cable in the home Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 5 Chapter 1 Overview Installation is simple and your cable company will provide assistance to you for any special requirements Getting Support If you need assistance with your ARRIS product please contact your cable company For additional technical information and product User Guides please visit the ARRIS Support website at http www arris com consumer Release 24 STANDARD 1 1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 6 Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance construction labeling and information when used as outlined below 43 CAUTION Potential equip
48. your operating system to connect to the wireless LAN using its network name SSID as shown on the security label 2 Ifyou cannot access the wireless LAN you must first establish a wired Ethernet connection between your computer and the TG2472 3 In your web browser open the page http 192 168 0 1 to access the wireless router setup The Login screen displays Q Note The default user name is admin The default password is password in lower case letters 4 Enter the user name and password and click the Apply button to login The System Basic Setup screen displays 5 Usethe online help information to set configuration parameters as required Q Note Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen including the security mode and setting a system password Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network Trusted computers are not affected by the parental control settings Finding the MAC Address of a Computer In order to set up trusted computers you must first determine the MAC address of those computers Use the operating system of your computer to find its MAC address as follows Windows from the Start menu find and select the Control Panel Double click Network Connections Windows XP or Network amp Sharin
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