Participant Adobe Connect Troubleshooting Guide Issue Solution
Contents
1. THE CAREGIVER NETWORK TCN Participant Adobe Connect Troubleshooting Guide MEETING ACCESS Logging into e Guests enter the room by selecting Enter as a Guest typing their name and Adobe Connect clicking Enter Room Cannot get into Test computer settings with the Adobe Connect Test by clicking here room Clear the browser s cache for instructions click here Ensure you have used the Enter as a Guest option rather than the login and password option Try a different browser or install the newest version of Flash Player See blue Disable pop up blockers or anti virus software running on your system until screen when after the meeting accessing room Uninstall Adobe Connect Add in if previously installed from system Control Panel Install newest version of Flash Player See white Try another browser or install newest version of Flash Player loading screen Close all browser windows reopen only one browser window for the room when accessing Copy paste URL into a browser window rather than clicking on the URL link room Cannot access If your organization uses a proxy server it may affect your ability to access Adobe Adobe Connect Connect Try the following because of Within Internet Explorer select Tools gt Internet Options gt Advanced tab proxy server Enable the setting Use HTTP 1 1 through proxy connections and click OK Close all browser windows and re open before trying to connect again AUDIO am2. p VIDEO Cannot hear Check that your computer speakers are on and volume is at an audible level person speaking Close all of browser windows and reopen one browser window for the meeting room Disable antivirus software may need to reboot for changes to take effect Tip Use chat pod to let the presenter know you cannot hear them Lose audio or Ensure that the Internet and or Adobe Connect are connected A green light video on the upper right corner next to Help in Adobe Connect indicates a good connection connection QUICK REFERENCE Meeting Access Adobe Connect Connection Test Quick Things to Check First Proxy Server Info http na1cps adobeconnect com common help en support meeting_test htm Clear Browser Cache http www wikihow com Clear Your Browser 27s Cache Adobe Flash Player http www adobe com software flash about
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