Troubleshooting ELF Browser initialization issues
Contents
1. connections on TCP port 8005 Consult your security program vendor documentation for information on how to unblock these connections For the Users that take the Elf application home run it on their personal computers etc 1 5 When installing the Elf application you may be prompted on whether you want to allow ELFINIT EXE to connect to the internet or asked if ELFINIT exe or ELF EXE are allowed applications You will need to ALLOW both of these programs for ELF to run successfully If there are any local firewall or security programs with active threat protection running on the computer example Microsoft Symantec McAfee etc Then make sure that these programs are not blocking ELF exe ELFINIT exe or connections on TCP port 8005 Consult your security program vendor documentation for information on how to unblock these connections For further diagnostic assistance please contact the AWE Help Desk at support awe net com or 866 463 6357 1 888 AWE 0272 www awe net com info awe net com2. WY Early Literacy Station Opening the Door to A Lifetime of Learning www awe net com Troubleshooting ELF Browser initialization issues Occasionally users installing the ELF browser may host local network environments that will cause ELF to issue error messages Examples of such conditions are firewall port restrictions or abnormally slow network conditions The ELF browser generates no more network traffic than any other browser but does have minimum requirements that Port 8005 communication be open in any institution and or personal firewalls It also needs a network connection with sufficient network bandwidth to establish a firm authorization handshake between the ELF user and one of the ELF authorization servers A slow or very busy Internet connection can impair this very important process Any of the conditions mentioned above may result in failure to accurately check customer subscription status The screen below may be observed when one or more of the conditions described above are encountered The ELF Browser could not connect to the Internet Close AWE Inc www awe net com 610 833 6400 Clicking on the Details button above may result in a message similar to one of the following ELF Browser Reporting An eror has occured starting the ELF browser Information about the eror can be sent to AWE to investigate the eror Only the information displayed below will be transmitted 9 30 2009 4 24 13 PM In
3. itial Intemet check failed to https www awe net com 8005 elfv2 0 VersionService a The remote name could not be resolved www awe net com at System Net Http Web Request Get RequestStream at System Web Services Protocols Soap HitpClient Protocol Invoake String methodName at ELF init ELF Service Version Service Ping at atd i lt im Send information to AWE about the error Note that the Send information to AWE checkbox will only allow selection once the network connection is restored For an Organization that may be behind a centralized firewall or security device AND the ELF application reports that it cannot connect to the Internet 1 2 3 4 Check if your organization has network restrictions by policy or otherwise on applications that are permitted to run on your computer and ask to have ELF EXE and ELFINIT EXE added as permitted applications The Elf application requires outbound connections to the Internet on TCP Port 8005 When installing the Elf application you may be prompted on whether you want to allow ELFINIT EXE to connect to the internet or asked if ELFINIT exe or ELF EXE are allowed applications You will need to ALLOW both of these programs for ELF to run successfully If there are any local firewall or security programs with active threat protection running on the computer example Microsoft Symantec McAfee etc Then make sure there these are not blocking ELF exe ELFINIT exe or
Download Pdf Manuals
Related Search