iJoy-250 Troubleshooting Guide
Contents
1. Joy 250 ic Massage Chair troubleshooting guide Robot June 29 2009 2009 Human Touch LLC All rights reserved Please forward any questions or comments regarding this Troubleshooting Guide to documentation humantouch com Assembly Issues Getting Started iJoy 250 Troubleshooting This Troubleshooting Guide walks you step by step through the diagnosis of iJoy 250 customer problems It is important to follow these steps carefully to ensure that the problem is diagnosed correctly and therefore the appropriate repair action is taken Power switch will not turn on If the power switch cannot be set to On it is because the Child Safety lock is set incorrectly Set the child safety lock on the power panel to the Unlock position then turn the power switch to On 1 Turn the power switch on the back of the chair to Off wait approximately five seconds then turn it back On 2 Check whether any remote control LEDs light If not see Power on page 2 3 Choose from the following Joy 250 Troubleshooting Guide Power To Troubleshoot This Do the following Issue Power to remote has already been verified therefore e fa remote LED does not light when you My remote control is press it but the function it controls works not working replace the remote e fa remote LED lights when you press it but the function it controls does not work replace the massage mechanism If the Rol2. chair from the wall outlet 2 Using a small screwdriver or a coin turn the fuse holder located on the power panel approximately 1 8 turn counter clockwise The fuse holder pops slightly out 3 Ifthe fuse is blown looks black replace it with a new fuse of the same value 4 Reinsert the fuse holder into the power panel then turn it 1 8 turn clockwise to secure it 5 Plug the chair back into the wall outlet and turn it on 6 Verify that the chair is now receiving power Step 4 If the chair is still not receiving power replace the PCB box Convenience Outlet The convenience outlet fuse is located on the auxiliary power panel 1 Verify that the device being plugged into the convenience outlet does not draw more than 1 Amp of power If it does it cannot be plugged into the convenience outlet as it will blow the fuse 2 Verify that the device being plugged into the convenience outlet works when plugged into a wall outlet 3 Turn the power switch to OFF and unplug the chair from the wall outlet 4 Using a small screwdriver or a coin turn the fuse holder located on the power panel approximately 1 8 turn counter clockwise The fuse holder pops slightly out 5 Ifthe fuse is blown looks black replace it with a new fuse of the same value 6 Reinsert the fuse holder into the power panel then turn it 1 8 turn clockwise to secure it Joy 250 Troubleshooting Guide 3 7 Plugthe chair back into
3. the wall outlet and turn it on 8 Ifthe convenience outlet is still not receiving power replace the auxiliary power panel iJoy 250 Troubleshooting Guide Human Touch LLC 3030 Walnut Ave Long Beach CA 90807 www humantouch com
4. ling Kneading Percussion or My chair is not Compression massage is not working or Is massaging properly making a loud noise replace the massage mechanism If you have to press the recline incline buttons extremely hard to recline incline My backrest won t the backrest replace the remote recline incline Ifthe backrest recline incline does not work at all replace the backrest actuator My cup holder lid or Replace the cup holder lid or insert insert is broken My convenience outlet See Convenience Outlet on page 3 doesn t work Step 1 Check the power and remote control cables Verify that the power cord connections to the power panel are secure and that the cord is not damaged If any of the power panel components is damaged replace the power panel IMPORTANT Be sure to note the serial number on the power panel Once the power panel is replaced the chair will no longer contain the serial number on the power panel Step 2 Check the wall outlet Plug a different device into the AC outlet into which the chair is plugged If the device does not work is not receiving power the AC outlet is most likely not working Plug the chair into a different AC outlet to verify that it receives power iJoy 250 Troubleshooting Guide Step 3 Replace the AC outlet fuse The AC outlet fuse is located on the power panel To check the fuse 1 Turn the power switch to OFF and unplug the
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