TROUBLESHOOTING GUIDE - DWF36PG
Contents
1. TROUBLESHOOTING GUIDE DWF36PG PROBLEM CAUSE SOLUTION Circuit breaker trips or fuse Short in unit wiring blows when unit is turned on Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse Plug unit into another outlet or install unit on a dedicated 15 amp circuit Unit turns on or off by itself Remote control has a similar frequen Replace Remote Control Initialize to Remote cy to other remotes in the area Control Receiver Radio frequency disturbance from Replace Remote Control and Remote Control outside sources Receiver where necessary Initialize Remote Control and Receiver Defective Remote Control Receiver Replace Remote Control Receiver Initialize to Remote Control Lights dim in room while the Unit is drawing close to circuit current Move the unit to another outlet or install unit on a unit is on rating dedicated 15 amp circuit Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when the heater is on Defective power cord Replace power cord if cord gets hot to the touch Appearance Fireplace does not turn on in Improper operation Refer to Operation Section Manual Mode No incoming power from the electrical Check Fuse Breaker Panel wall socket Defective On Off Switch Replace On Off Switch Defective Remote Switchboard Defective Remote Switchboard Defective Remote Control Receiver Replace Remote Control Receiver Initi2. alize with Remote Control Fireplace does not turn on in Improper operation Refer to Operation Section Remote Mode Remote control not initialized to fire Initialize the remote control place Loose wiring Check wiring connections Remote Control not working Install new battery into the Remote Control Re initialize remote control where necessary Replace Remote Control Receiver where nec essary Initialize Remote Control Receiver to Remote Control Defective Remote Control Receiver Replace Remote Control Receiver Initialize to Remote Control Flame Frozen Flame not bright or fame not visible PROBLEM CAUSE SOLUTION Heater is not turning Off Improper operation Refer to Operation Section Defective Remote Switchboard Defective Remote Switchboard Defective Remote Control Receiver Replace Remote Control Receiver Initialize to Remote Control Heater is not turning On Improper operation Refer to Operation Section Check wiring connections Defective heater assembly Replace heater assembly Heater is turning off after a Build up of dirt dust in heater assem Ensure that exterior intake louvers and firebox couple of minutes of operation bly cavity are free of dirt dust Defective Heater Assembly Replace Heater Assembly Heater emits an odor Normal Operation Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on The heater is burning off any dust ac cumulated during manufac
3. turing or operation Heater fan turns on but heater lacks heat Heating element is glowing red Normal Operation Small glowing sections of the element are con sidered normal Defective heater assembly If larger glowing sections are causing the heater to trip the thermal cutout unplug unit discon tinue use and replace heater assembly Heater fan runs continuously Defective heater assembly Replace heater assembly Excessive noise with the heater Dirty heater assembly Ensure that exterior intake louvers and firebox cavity are free of dirt dust Defective heater assembly Replace heater assembly Grinding or excessive noise Flicker rod hitting or rubbing against Ensure rod is straight and mounted properly with the heater off internal components in the bracket spinning freely away from other components Replace if necessary Defective flicker motor Replace flicker motor NOTE For any additional operational servicing replacement instructions or replacement parts please see the associated Service Manual X Dimplex 1367 Industrial Road e Cambridge ON Canada N1R 7G8 1 888 346 7539 e www dimplex com In keeping with our policy of continuous product improvement we reserve the right to make changes without notice 2012 Dimplex North America Limited
Download Pdf Manuals
Related Search