Problem Questions to Ask User Troubleshooting Phone
Contents
1. Problem Questions to As User Troubleshooting Phone not powering up Is the battery inserted properly Check to see if the phone is charging If battery is too cold or faulty the phone may not be able to charge Can t make a call Is SIM inserted properly Follow these steps to correctly insert your SIM card Proceed in this order so that there is no damage to the SIM card Is there coverage in the area 1 Fully charge the phone s battery Is the key pad working 2 Before inserting the SIM card turn the phone off 3 Detach and insert the SIM card into the phone 4 Turn on the phone Some phones can be restricted by the user from making outgoing calls Restoring default factory settings may solve this problem Can make a call but can t receive Is call forwarding activated Check the call forwarding status Your number may be calls forwarded to another number Not ringing Is the ringer volume down Make sure the ringer volume is up and that the phone is Is the silent profile activated not set to vibrate Is it set to vibrate only Can t hear the person on the other Speaker may be faulty Replacement or repair may be on teeta warty Poo coraus o Peer teriturder warany Peavocontactus ooo offered if under warranty Please contact us Poor reception dropping calls or Is there coverage in the area You may be in an area with limited or no coverage noisy Phone may be damaged Phone says Unregistered SIM Remove the SIM ca2. ct us to have this feature added You may have to program the message outbox number in the cell phone Contact us to have it reset Contact us This message indicates that you are outside of the coverage area PIN code is linked to the SIM card If activated this four digit code gives you access to the SIM card and without it your SIM card cannot be used and you won t be able to access the network This pin lock message indicates that you have entered the wrong security code three times in a row Phone should then ask for the PUK code Enter this code to unlock the SIM card 10 consecutive wrong attempts will permanently block the SIM
3. rd and insert it again If this doesn t fix Is the SIM card activated the problem it is possible that your SIM is not activated Remove the SIM card and insert it again see instructions above Call Forwarding does not work Do you have Voicemail Sometimes setting up Call Forwarding from the phone menu does not work Try the following Voicemail does not work Voicemail password is invalid Caller ID does not work Can t send a text message Message customer unavailable Phone says emergency only Phone says PIN lock Did you request for the option to be added Did you try 12345 Did you request for the option to be added Did you request for the option to be added Are you including the 1 and the area code when texting Are the sign as well as the country code included when texting internationally Is the cell phone on Is there coverage in the area Is there coverage in the area Does the phone ask for the PUK code To activate 0 0 4 receiving phone number SEND To deactivate 0 0 4 SEND Voicemail is an optional feature and must be requested Contact us to have this feature added Check to see if the voicemail box number is programmed into the phone Check your message inbox The network often text messages the default password 12345 If not contact your service provider to have your voicemail reset Caller ID is an optional feature and must be requested Conta
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