Save the Day for Play Troubleshooting Guide
Contents
1. Save the Day for Play Resources for the Intentional amp Responsive Educator AN ASCY INITIATIVE Save the Day for Play Troubleshooting Guide Please note the following troubleshooting issues are known issues for the Save the Day for Play version 3 1 All other versions of Save the Day for Play are no longer supported f you are using older versions of SDP and wish to continue using the Save the Day for Play Software please upgrade to Save the Day for Play version 3 1 IMPORTANT NOTES Save the Day for Play has not been updated to support Windows 8 Save the Day for Play only runs in Windows operating systems Windows 7 Vista and XP Save the Day for Play is currently unable to be networked and must be installed on a single computer under a single user name Installation YouTube Video http www youtube com watch ev SImPVn6X83U amp feature youtube gdata Installation Troubleshooting 1 Unspecified Error a Turn off anti virus software uninstall and re install SDP Software 2 Unable to install software a The User installing the SDP Software does not have Administrative Rights to install software on the computer Contact your IT support person 3 Unable to register Software a Turn off anti virus software uninstall and re install SDP Software b Software is not registered Contact ASCY for a registration code Administrator Basics YouTube Video http www youtube com watch ev Jpoc QOcAeA amp feature youtube gdata Administrat2. hich is the MSOffice 2010 Open Open file location LAE te ae Pa Move to Quarantine Pa Scan for viruses Open with gt A Microsoft Access p lt lt MSAccess 2010 F Microsoft Office Access E MSAccess 2007 Restore previous versions Choose default program Send to d Cut Copy Create shortcut Delete Rename Properties Software Support If you require additional support with the Save the Day for Play Software beyond what was offered in the Trouble shooting Guide and YouTube support videos please complete the following form and fax or email it to ASCY An ASCY representative will get back to you within 3 business days ASCY fax 905 574 8843 email savethedayforplay ascy ca Name Email address Early Learning Program Name SDP Mentor Name Software Version check one 2 3 3 0 3 1 The problem is occurring during or under the check one Installation Adminin User Please describe the problem in as much detail as possible Thank You Save the Day for Play Admin Support
3. on E DSSM EXE Ji Officet2 WE Desktop i EXCEL EXE EE Desktop r Officel4 a Libraries FX excelcnv exe T Libraries d Stationery TE Angela Curto GRAPH EXE JA Angela Curto d Templates JE Computer MSACCESS EXE 4 Ml Computer amp 0s c E7 MSOHTMED EXE Pra cq HP_RECOVERY D E MSPUB EXE DVD RW Drive E MSQRY32 EXE GP ELC ascyhv01 G MSTORDB EXE S2 Pdsupport ascyhv01 HOMES H 8 MSTORE EXE If you are using the full version MSOffice Access 2010 for other database files you may need to re associate your database files to MSOffice 2010 32 bit Windows Operating System Browse to c Program Files Microsoft Office Office 14 MSAccess exe double click on file 64 bit Windows Operating System Browse to c Program Files x86 Microsoft Office Office 14 MSAccess exe double click on file t Computer OS C Program Files x66 Microsoft Office Organize Include in library Share with Burn New folder UY Favorites MB Desktop Ji CLIPART mt Downloads m Document Themes 12 E Recent Places m MEDIA JD Officel2 E Desktop di Officel4 a Ga Libraries di Stationery B Angela Curto di Templates jE Computer Pr Method 2 solution Right click on database file accdr accdb or accde Choose Open with Choose the second option which is the MSOffice 2007 Runtime Re associate to Office Access 2010 Right click on database file Choose Open with Choose the second option w
4. or Troubleshooting 1 Unable to add Classrooms a Click on the sign beside the login names b Refer to the Save the Day for Play Software Administrator Video User YouTube Video http www youtube com watch v CHcaGbUqy10 amp feature youtube gdata User Troubleshooting 1 Cannot add children in documentation screen because the screen seems to be cut off a Change your screen resolution until the drop down arrow appears b Use the screen resolution fix note try and change the screen resolution on the computer before using the fix c Refer to the Changing Screen Resolution for Save the Day for Play Software User Troubleshooting Cont 2 The error The program is not registered displays when opening Save the Day for Play Solution a Save the Day for Play must be installed with a user who has administrative privileges and a user which everyone can use to access the Software b Reboot your computer and log in to the computer as the same user profile under which Save the Day for Play was installed c Turn off wifi connection to ensure that you aren t logging into another user profile Reboot the computer and login to the computer as the same user profile under which Save the Day for Play was installed 3 The child portfolio report displays error The expression is typed incorrectly or is too complex to be evaluated For example a numeric expression may contain too many complicated elements The rep
5. ort has missing bar chart or pie chart Problem There are missing indicators or a blank record in the document skills tab Solution Delete or complete the blank records or add the missing indicators 4 Cannot view pictures in documentation pictures no longer linked to Software Refer to the User YouTube Video http www youtube com watch v CHcaGbUgqy10 amp feature youtube_gdata 5 Multiple images do not display even though path is correct You have the full version of MSOffice Access 2010 installed on your computer Save the Day for Play program must be associated with the Access 2007 Runtime Method 1 solution Re associate Save the Day for Play program file to Access 2007 Runtime 32 bit Windows Operating System Browse to c Program Files Microsoft Office Office 12 MSAccess exe double click on file 64 bit Windows Operating System Browse to c Program Files x86 Microsoft Office Office 12 MSAccess exe double click on file Lf gt Computer OS C gt Program Files x86 Microsoft Office gt 1e i gt Computer OS C Program Files x86 Microsoft Office Officel2 gt T U O O Oganize 7 include in library v Share with v Burn New folder Organize v Include in library v Share with v Burn New folder Ft Favorites wr Favorites Name MB Desktop J CLIPART WE Desktop F2 ACCICONS EXE m Downloads di Document Themes 12 i Downloads 4 ee Y Recent Places m CNFNOT32 EXE Recent Places b eg y
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