Installation Checklist and Troubleshooting Guide for Labs Content
Contents
1. Check Proxy Server Settings If your network is using a proxy server you will also have to ensure that server has the appropriate permissions Ask your network administrator to clear the cache on the proxy server and allow the server to download the appropriate files types for your course To determine if you are using a Proxy server follow the directions provided for your specific browser Browser Instructions Internet 1 From the browser Tools menu click Internet Options Explorer 2 On the Connections tab click LAN Settings 3 Inthe Local Area Network LAN Settings window you can see if any Proxy servers are listed Safari 1 From the Apple Menu select System Preferences 2 Click Network 3 From the Network window click the Advanced button and select Proxies to see if any proxy servers are listed Additional Troubleshooting Considerations Ensure Web Files Open in the Browser If you are using Windows ensure that Web documents are set to open in the browser and not download automatically When a user clicks to open a course file the following dialog should appear File Download Do you want to open or save this file ical j Name CourseDocument doc Type Microsoft Word Document 164KB From pegasus2 pearsoned com Open Save Cancel Always ask before opening this type of file 1 While files from the Internet can be useful some files can potentially Q harm your2. System service pack 3 service pack 1 Browser Internet Explorer 7 0 Safari 4 0 Internet Explore 8 0 Screen 1024 x 768 1280 x 960 Resolution Note that 800 x 600 is supported for the Student view only Connection Broadband connection cable or DSL or higher is recommended Speed Dial up 56K modem connection is the minimum requirement which may result in slow download times trying to run video audio or other course components It is better to have 128k modem ISDN per lab computer mymislab is NOT supported on the Mac OS However mymisab can be run on a Mac with an Intel based architecture running under Windows via a program such as Boot Camp or Parallels Hardware PC Macintosh Operating System Windows XP Windows Vista service pack 3 service pack 1 Memory RAM 512MB or higher 1GB RAM N A Processor 1 4Ghz processor 2 0Ghz processor Sound Card Any MCI compliant sound card Headphones or Built in or external speakers Microphone Built in or external You may require additional memory and processor speed if you are simultaneously running other CPU intensive programs such as a virus checker The noted increase in the requirements for Windows Vista is due to the additional memory and CPU overheads imposed by the operating system itself Pegasus Version 3 x Page 3 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guid
3. Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus Add Content Advisor Sites if applicable If you are using Content Advisor in IE which lets you specify a list of sites users can access on the Web you will need to add the Pearson MyLab sites to this list as noted below If the sites are not added to your Content Advisor list this feature will prevent users from being able to access the course Browser Instructions Internet 1 From the browser Tools menu click Internet Options Explorer 2 On the Content tab click Enable 3 Click the Approved Sites tab and add pearsoned com pearsoncmg com and the appropriate MyLab home pages myitalianlab com myfrenchlab com or myspanishlab as allowed sites Click OK 5 When the window asking you to Create a Supervisor Password opens click Cancel Modify Parental Controls of Managed Accounts if applicable If you are using managed accounts in your MAC OS you will need to add the Pearson MyLab sites as noted below Browser Instructions Safari 1 From Apple menu click System Preferences 2 Click Parental Controls 3 Follow the on screen instructions to unlock the settings You are prompted to enter your Admin password Select the managed account and click Content 5 Select Allow access only to these websites and add pearsoned com pearsoncmg com and the appropriate MyLab home pages myitali
4. Mmybcommlab mymarketinglab mybizlab ffiyMISIab iriymanagementlal h mab Installation Checklist and Troubleshooting Guide for Labs Audience This document is intended for computer lab administrators field support personnel and others responsible supporting Pearson s Business Publishing MyLab series It covers a wide range of possibilities and institutions will vary in terms of how many of the following items will need to be addressed THIS DOCUMENT DOES NOT COVER MYITLAB Overview The document details system and plug in requirements and other key information for ensuring optimal course performance for initial MyLab course installation and when application updates occur Content LTRODUCTION sisi E EE EI EE E E E T E E IE TEE TTE EEA 2 Installation Checklistossssississisosssirsssosserissorersisssssiicios sitt isid stiris oo riss EEEE 2 Deep Freeze Considerations if applicable ssssssssssssssssssssssssssssssssssssssssseasssscseasssasssasssanssaees 2 Installation Setup and Configuration ssssssssscccccccssssssssceesccccccssssssseseccecccccsssssesccecccccssssssssceeceeaeesees 3 Syst m REQUITEMENTS lt lt sicscccsccceccccsssccssesescecetvessecuseesscecussvscudesosscecesssesessesesccdesesteven sess code esvecossesssoseseresess 3 Plug ins and Players sisanne coceshdscaveecened sdavewssnas seuessaia swan a a a a a E ara O aaa A EEO ESAE E 4 Web Browser Configuration csssssiciccscssessssssssivsccsesessssssssc
5. anlab com myfrenchlab com or myspanishlab as allowed sites 6 Close the window FIREWALL SETTINGS If you are using a firewall such as McAfee ZoneAlarm or Norton on your computer you may need to change some settings to ensure your course runs correctly Usually firewall users can allow permitted applications to transfer data If you have a firewall that displays a block or allow type question at any time while you are accessing course content choose the option that allows the firewall to access the site permanently and your firewall will set the ports and other parameters appropriately Note that your course communicates via the HTTP protocol via Port 80 so workstations that are accessing any MyLab course must be able to communicate via this port The full domain name and IP addresses associate with MyLabs are Pearson Media Name media pearsoncmg com Server Address 209 202 161 170 Pegasus Version 3 x Page 8 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus Pearson Log In Name login pearsoncmg com Address 209 202 161 140 Pearson Name register pearsoncmg com Registration Address 209 202 161 139 Pearson Support Name 247 support pearsoned com Address 63 240 89 10 Note that the domains and IP addresses listed above are subject to change To verify you have the most current IP address you can contact Technical Supp
6. ceuuseteedeestecesees 14 Pegasus Version 3 x Page 1 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus INTRODUCTION The MyLab product architecture consists of a server environment that houses the Web pages A user logs in to the MyLab server through a browser and works with web pages to organize administer activate or launch specific content Often security settings on your network or browser may impact users ability to effectively work in their MyLab course INSTALLATION CHECKLIST Pearson recommends that you complete the steps outlined in this guide prior to having any students log in to a course You should also review this information if you notice frequent server errors connection and access errors or other issues related to content access and submission Details are provided in this document and a check list is provided below for you reference iil 1 Confirm that your computer meets the system requirements E 2 Set the browser to look for new Web pages automatically C 4 Manage pop up blockers both browser and third party blockers C 6 Ifyouare using Internet Explorer C 6a Add trusted sites and set the security level C 6b Add privacy sites C 6c Add content advisor sites C 7 Ensure that your firewall is not blocking access to your course DEEP FREEZE CONSIDERATIONS IF APPLICABLE If you have any type of swee
7. computer If you do not trust the source do not open or save this file What s the risk If a user clears the Always ask before opening this type of file option the next time a user tries to open a course file they may not be to locate the file on the machine To reset this option to ensure the file opens in their course Os Instructions Windows XP 1 From the Start menu click Run type Control Folders and click OK 2 Click the File Types tab and select the file type or extension from the list for example DOC 3 Click Advanced and click the confirm open after download option Click OK 5 Repeat for each file type or extension Word Excel PowerPoint Access and PDF Pegasus Version 3 x Page 11 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus os Instructions Windows 1 To open the Registry Editor type regedit in the Start Search bar and press Vista Enter 2 Navigate to the following registry key which is for the IE application object HKEY_CURRENT_USER Software Microsoft Windows Shell AttachmentExecute 0002DF01 0000 0000 C000 000000000046 3 For this registry key there is a list of value data on the right that corresponds to all the file types for which the Always ask before opening this type of file option has been cleared 4 Delete any registry values for the following file types or extensions Word Excel Po
8. e for Labs Pegasus Plug ins and Players To use all of MyLab s capabilities the all or some of the following software is needed e Java 1 4 2 1 5 or 1 6 e Active X Control e QuickTime e Macromedia Flash player version 8 or higher e Macromedia Shockwave versions 7 through 10 e Adobe Acrobat Reader version 7 or higher WEB BROWSER CONFIGURATION Certain browser options and security settings can disable or interfere with MyLab functionality To ensure that browser level options or policies do not affect MyLab Pearson recommends the following settings Set Browser to Look for New Web Pages Automatically Set your browser to check for newer versions of stored pages automatically instead of on every visit to the page Browser Instructions Internet 1 From the browser Tools menu click Internet Options Explorer 2 On the General tab in the Browsing History section click Settings 3 Select Automatically and click OK Safari You will need to clear your cache to see any updated pages see the section on clearing cache Pegasus Version 3 x Page 4 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus Manage Pop Up Blockers As pop up blockers may interfere with the installation of plug ins and players used in your course depending on your preference you can either allow pop ups from specific sites or disable browser pop up blockers for all web site
9. ecccessseceesssscesssseceesssecesuseceseaseseesaeeeeea 8 Modify Parental Controls of Managed Accounts if applicable cccscccccessccceescceesssccesssssccensseccessssecessaeecessseees 8 Fine Wall Settings 3ccccc2ecscsicecccteclwesccuidocced codcaceccuibeccenscdesdeanssastencdcaveseusdeusenscedeancassueedecedsssasadsuseucoesesssners 8 Troubleshooting i iccisscccccssscsscecescescsssssssssaceaccccssessssssccaccocasessssaseecccccssesssssisedccdcasasssseaceacssasbsessssesteaceces 10 General Troubleshooting ss scccsesawiss sdesveavavcceoeessuetanecsendcchaveswsanaecuuovecenes a onveeurs se ced vsaueveai sane A Ea rae EEEO E AE AE 10 Clear Browser Cache after MyLab Pegasus Updates cccccccssseccesssseceessseeceseecceeseecesssseccessseceeseeecessaeesensueas 10 Check Proxy Server Setting vesessccssccacsesssnnsnvessvovesnsactedecossea ecnessesscnennsnesaedesoasundecdeccsessebnsseccavensbasentechesesadeaes oasnabieaedes 11 Additional Troubleshooting Considerations cccsccccccccesssssssecccccsssssseeececcessessseeeeccceesseseeeeeesesseeaseeseeeesseeasseeeeeses 11 Ensure Web Files Open in the BrOWSEL u sssesssscccccessesseasccececsssnsaeeeccessesssaeseeceeeeesssasesesesesesaauececeeesesssaseeeceeseaaes 11 Ensure Flash Files Open in FIASH SHOCKWAOVE sscccsssceesscessscenseeesscessecessseesecessesessecensssessecenseceasecensesesssenstseesssersees 12 Technical SUP PONE sison aeren onanan EEEE S I Aa cocduuseuedscecceetetuusdvedteesce
10. ers installed raise your volume so you can hear whether a pop up blocker is being used Many pop up blockers let you use the Ctrl key on your keyboard to allow an individual pop up window If you are unsure how to configure your pop up blocker hold down the Ctrl key when clicking the Install or Detect buttons on the Installation Wizard It is common to have multiple pop up blockers installed so you will need to configure each pop up blocker For example you may have Internet Explorer the Google Toolbar and Norton Internet Security Each has its own independent pop up blocker that you will have to disable separately Be aware that if you install third party applications on your computer the installation process may be configured to install new toolbars by default You will have to disable pop up blockers for any toolbar you install Alternately during the installation process you can clear the option to install the new toolbar Pegasus Version 3 x Page 6 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus Enable JavaScript Browser Instructions Internet 1 From the browser Tools menu click Internet Options Explorer 2 Click the Security tab and then click Custom Level 3 Scroll down to locate the Scripting section and under Active Scripting click Enable 4 Click OK Safari 1 From the browser Safari menu click Preferences Select Security and check to Enab
11. escesssssssssssvssveesesssssssssnesvensesssssssicnavesessssasssivens 4 Set Browser to Look for New Web Pages Automaticallly ccccccccsscccessssccessseeceesseeceessseecsssseccesseeeeessseeeesseeeeessaeees 4 Manage Pop Up Blockets 1 i iscccicavestsdestesscscavsaseneses savcbavs aan sla ueauacuavanyauesdesuesuveawecsted sduveiues gesdevenseadeusestaaetensauevatis 5 Allow Pop ups from Specific Sites ccccccccsccccessscccessscccsessesesessececssseeecesssecesssesecessseeeeesseceesaseecessseceesssccessseceeaeseeesss 5 Disable Pop up Blockers for All Sites cccscccccssscceessssceessscccessssecsessscecessseeceseeesessseceeessesesssseecessaeeceeessecceesseceesassens 5 Third party Pop Up Blockers Google AOL Yahoo and OhESs ccsscccecesecccessscccesssecceesseccessseceeenssscesssesesenssseess 6 Enid ble JAVASCIIP Uys cssusiceyeazs aeee e Eaa e sieeve sisueeadeesdesanaveaesupassdesiddesasvevdwsativnsaunedh sdedesoneuendacaeeneeunte 7 MUSTER Site Settings sedre deea vans cucsacssseuase caaseucnatuslasaces ie Tede inae eea raae sean aat aE EEE 7 Add Trusted Sites nd Security LOVOl sisssiisscessscsseccsbiassaechessadasoanscensseddessaeninaeesooeans condenevsseaeaeneaeabesbeacencacduasesaceneioaies 7 Add Privacy Sites if applicable ccccccccccesssscceessccceesseseeessescesssecceessseceessseesessecesessscceesssecsessssceessesceesaaeceseasesaees 7 Add Content Advisor Sites if applicable cccccccsccccesssscesssccccesseccessssecesess
12. g Guide for Labs Pegasus b Click Delete and click Yes to confirm you want to remove the extension c Confirm you have installed Adobe Shockwave or reinstall the plug in and follow the steps above Pegasus Version 3 x Page 13 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus TECHNICAL SUPPORT Technical Support is available for lab administrators faculty staff and students utilizing or working with Pearson products Phone Support for instructors only Live phone support is available at Toll Free 888 378 3486 888 ERUDITO The phones are staffed from Monday Friday 8AM 8PM EST Sunday 5PM 12 AM EST You can leave a message after hours Chat support for instructors and students Contact our chat support at http 247pearsoned custhelp com available Monday Thursday 8 00am 11 00pm Eastern Friday 8 00am 8pm Eastern Sunday 5 00 pm 12 00am Eastern Web Support For additional support visit www myspanishlab com www myfrenchlab or www myitalianlab and then click Support gt Instructor or Support gt Student From there select Search FAQs in our Online Knowledgebase and contact Customer Technical Support Pegasus Version 3 x Page 14 of 14 Doc Version 2 0 Aug 5 2009
13. le JavaScript and close the dialog box Trusted Site Settings If you are using Internet Explorer you can define various security levels to protect your computer from harmful programs and to still allow the appropriate MyLab functionality Add Trusted Sites and Security Level Browser Instructions Internet 1 From the browser Tools menu click Internet Options Explorer 2 On the Security tab click Trusted Sites 3 Drag the slider to set the security level to Medium low or Low the slider is only available if you are using Default Level settings 4 Ifyou are using Windows Vista uncheck Enable Protected Mode 5 Click Sites 6 Uncheck Require server verification for all sites in this zone 7 Add pearsoned com pearsoncmg com and the appropriate MyLab home pages myitalianlab com myfrenchlab com or myspanishlab as allowed sites 8 Click Close Add Privacy Sites if applicable If you are using Privacy settings in IE to manage cookies on a per site basis you will need to add the Pearson MyLab sites to this list as noted below Browser Instructions Internet 1 From the browser Tools menu click Internet Options Explorer 2 On the Privacy tab click Sites 3 Add pearsoned com pearsoncmg com and the appropriate MyLab home pages myitalianlab com myfrenchlab com or myspanishlab as allowed sites 4 Click OK Pegasus Version 3 x Page 7 of 14 Doc
14. may block your course To check if any of these are active in Internet Explorer Browser Instructions Internet To permanently disable third party toolbar pop up blockers Explorer 7 x 1 From the browser View menu select Toolbars 2 If any entries are checked between Links and Lock the Toolbars remove the checkmark for that entry If you have more than one entry use must repeat this step for each entry to remove the checkmark and disable the pop up blocker for that toolbar Internet To permanently disable third party toolbar pop up blockers Explorer 8 x 1 From the browser View menu select Toolbars 2 If any entries are checked between Status Bar and Lock the Toolbars remove the checkmark for that entry If you have more than one entry use must repeat this step for each entry to remove the checkmark and disable the pop up blocker for that toolbar Note To temporarily disable many third party pop up blockers you can click the program s icon in either the Windows System Tray or in the browser itself With most popular pop up blockers you can allow pop ups from specific locations This setting is generally found in the Settings Preferences or Options portion of your pop up blocker For specific instructions please refer to the online help for your pop up blocker Tips for managing pop up blockers Most popular pop up blockers produce an audio alert when they block a pop up window If you have speak
15. ort contact information provided at the end of this document or use the NSLookup function to return the current IP Address you can search to find a web page that provides this function or from the command prompt type nslookup lt domain name gt and press ENTER For example et C WINDOWS system32 cmd exe o x IC gt nslookup login pearsoncmg com Non authoritative answer Name login pearsoncmg con Address 269 202 161 140 Ask your IT Network staff to make sure access to the MyLab and Pearson IP addresses is not blocked and if possible have your IT Network staff raise the priority of these IP addresses This will increase overall performance if traffic shaping or packet shaping is used to control computer network traffic in your lab Pegasus Version 3 x Page 9 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus TROUBLESHOOTING General Troubleshooting Run the MyLab tune up browser tune up see page Error Bookmark not defined Most issues are quickly and easily addressed by running the browser tune up Clear Browser Cache after MyLab Pegasus Updates Pegasus uses your browser cache to store application related JavaScript files which support specific application functionality Occasionally after an application update you may experience usability issues because the files stored in your browser cache are out of date For example when you click on a link f
16. p or deep freeze software on your computers Be sure to complete all of the recommended procedures provided in this document and verify all required files are in place below the sweep threshold or prior to freezing the computer If you make any changes to your browser settings cache or firewall after you capture the image your changes will not be included in the image e You should reimage the master image to include any new files or settings that you may have updated A technical whitepaper that contains guidelines for retaining user data in a lab environment that uses a reboot or restore application is provided here for your reference http www faronics com whitepapers DF_RetainUserData pdf Note If you do not image plug ins and or changes students and instructors will need to install them each time they log in Pegasus Version 3 x Page 2 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus INSTALLATION SETUP AND CONFIGURATION SYSTEM REQUIREMENTS Any computer running a MyLab product must meet the minimum system requirements to successfully take advantage of the program To find a list of the most up to date system requirements go to www mypearsonmarketinglab com www mymanagementlab com www mymislab com www mybcommlab com www mybizlab com or www mylBlab com PC Macintosh Operating Windows XP Windows Vista Macintosh OS 10 5 x
17. rom a page nothing happens or an error is displayed This is because your web browser has cached stored the page on your hard drive and rather than going over the network to load the page it has loaded the cached copy Therefore we recommend that if your course begins to exhibit unexpected behavior you should clear your browser cache to see if that resolves the error Note Pearson announces system updates on the Pegasus login page where both students and instructors can see it To delete all of the files currently stored in your browser cache follow the directions provided for your specific browser If you are using Profiles on the machine each individual user will have to follow these steps to clear their browser cache Browser Instructions Internet 1 From the browser Tools menu click Internet Options Explorer 7 x 2 On the General tab in the Browsing history section click Delete 3 Inthe Temporary Internet Files section click Delete files 4 To confirm the deletion click Yes Internet 1 From the browser Tools menu click Internet Options Explorer 8 x 2 On the General tab in the Browsing history section click Delete 3 Check Temporary Internet Files and click Delete Safari 1 From browser Safari menu click Empty Cache 2 To confirm the deletion click Empty Pegasus Version 3 x Page 10 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus
18. s Allow Pop ups from Specific Sites Browser Instructions Internet When you see the yellow Information Bar at the top of the web page about a Explorer pop up being blocked click the bar and select Always allow pop ups from this site and click Yes to confirm or 1 From the browser Tools menu select Pop up Blocker then Pop up Blocker Settings 2 Add pearsoned com pearsoncmg com and the appropriate MyLab home pages myitalianlab com myfrenchlab com or myspanishlab as Allowed sites 3 Click Close Safari In Safari you can either enable or disable the pop up blocker There is no per site control See next section for details on how to disable pop up blocker Disable Pop up Blockers for All Sites Browser Instructions Internet From the browser Tools menu select Pop up Blocker then Turn off Pop up Explorer Blocker Safari From the Safari menu clear the checkmark for Block pop up windows Pegasus Version 3 x Page 5 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshooting Guide for Labs Pegasus Third party Pop Up Blockers Google AOL Yahoo and others While using your course you should disable any third party pop up blockers that may be installed in your browser such as those included with Google AOL Yahoo MSN EarthLink and other toolbars Most third party toolbars have hidden pop up blockers and other security features that
19. werPoint Access and PDF Ensure Flash Files Open in Flash Shockwave Make sure that Flash not QuickTime is associated with swf file types For PC users 1 On your desktop double click the My Computer icon 2 From the menu bar click Tools and select Folder Options 3 Click the File Types tab 4 Inthe Registered file types list scroll to locate the SWF extension 5 Ensure the SWF extension is associated with the file type Shockwave Flash Object Folder Options General View File Types Offline Files Registered file types Extensions File Types SVGZ SVG Document SWF Shockwave Flash Object SYS System file JTAR TAR Stuffit Archive amp TBZ2 TAR Stufflt Archive E TCS Tahoe Server Content Source BITO TAD Chih Arnbiin v Details for SWF extension Opens with Files with extension SWF are of type Shockwave Flash Object To change settings that affect all Shockwave Flash Object files click Advanced If you cannot locate the SWF extension a Click New b Enter SWF and click Advanced and select Shockwave Flash Object for the Associated File type Create New Extension File Extension swF Associated File Type Shockwave Flash Object If any other File Type appears other than Shockwave Flash Object a Highlight SWF in the Registered file types list Pegasus Version 3 x Page 12 of 14 Doc Version 2 0 Aug 5 2009 Installation Checklist and Troubleshootin
Download Pdf Manuals
Related Search