Dell PowerEdge 350 Systems Installation and Troubleshooting Guide
Contents
1. Yes Go to step 3 No Go to step 2 Installation and Troubleshooting Guide support dell com Swap the faulty keyboard with a working keyboard To swap a faulty keyboard unplug the keyboard cable from the system s back panel and plug in a working keyboard s the problem resolved Yes The keyboard must be replaced See Chapter 10 Getting Help for instructions on obtaining technical assistance No Go to step 3 Run the keyboard test in the Dell Diagnostics Can you use the keyboard to select the keyboard test Yes Go to step 5 No Go to step 4 Swap the faulty keyboard with a working keyboard Did the keyboard test run successfully Yes The keyboard must be replaced See Chapter 10 Getting Help for instructions on obtaining technical assistance No The keyboard controller on the system board is faulty See Chapter 10 Getting Help for instructions on obtaining technical assistance Troubleshooting the Basic I O Functions This procedure determines whether the system s basic I O functions are operational If a system error message indicates an I O port problem or the device connected to the port does not function properly perform the following steps 1 Enter the System Setup program and check the Serial Port 1 settings Is the communications port set to Enabled Yes Go to step 3 No Go to step 2 Change the Serial Port 1 settings to Enabled Reboot the system Is the proble2. 5 If possible swap the interface cable that connects the device to the USB connector with a known working cable s the problem resolved Yes The interface cable must be replaced See Chapter 10 Getting Help for instructions on obtaining technical assistance No Go to step 6 6 Power off the system and the USB device and swap the device with a compara ble working device Checking the Equipment 6 5 6 6 7 Power on the system and the USB device Is the problem resolved Yes The USB device must be replaced See Chapter 10 Getting Help for instructions on obtaining technical assistance No See Chapter 10 Getting Help for instructions on obtaining technical assistance Troubleshooting the Integrated NICs If you encounter problems with the system s integrated network interface controllers NICs the following actions may help you to diagnose the problem Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program in the User s Guide for instructions e Check the network status indicators for each network channel on the system s front panel see Figure 2 4 The link activity indicator lights when the system is connected to a network and blinks when activity occurs on the channel NOTE If you can connect to the network but are having problems accessing network resources contact your network administrator Check the network con
3. e For 100BASE TX networks use Category 5 wiring and connectors e The maximum cable run length from your system to a concentrator or hub is 100 meters m 328 feet ft The maximum number of systems not counting concentrators or hubs on a network is 1024 For 10BASE T networks the maximum number of daisy chained concentrators or hubs on one network segment is four Check with your network administrator for specific information about your network support dell com Checking the Equipment 6 7 6 8 Installation and Troubleshooting Guide
4. TA 7 CHAPTER 6 SSA Checking the Equipment This chapter provides troubleshooting procedures for equipment that connects directly to the input output I O panel of the system such as the monitor keyboard or mouse Before you perform any of the procedures in this chapter see Checking Connectors and Switches in Chapter 2 Follow the troubleshooting procedures for the equipment that is malfunctioning NOTES To perform the procedures in this chapter make sure you have the system documentation available for reference You must connect a keyboard mouse and monitor to your system When you see the question Is the problem resolved in a troubleshooting procedure perform the operation that caused the problem Troubleshooting the Monitor Troubleshooting video problems involves determining which of the following items is the source of the problem e Monitor and monitor interface cable e Video memory e Video logic of the system or a video expansion card If information on the monitor screen is displayed incorrectly or not at all perform the following steps to solve the problem 1 Adjust the switches and controls including the horizontal and vertical position and size as specified in the monitor s documentation to correct the video image Is the problem resolved Yes You have fixed the problem No Go to step 2 support dell com Checking the Equipment 6 1 6 2 2 Run the video tests in the Dell Diagnostics I
5. m resolved Yes You have fixed the problem No Go to step 3 Checking the Equipment 6 3 6 4 3 Check the contents of the start up files See Installing and Configuring Software in Chapter 4 Finding Software Solutions Are the port configuration commands correct Yes Go to step 5 No Go to step 4 4 Change the necessary statements in the start up files If the port problem is confined to a particular application program see the application program s documentation for specific port configuration requirements Is the problem resolved Yes You have fixed the problem No Go to step 5 5 Reboot the system from the diagnostics diskette and run the serial ports test in the Dell Diagnostics Did the tests run successfully Yes Go to step 6 No See Chapter 10 Getting Help for instructions on obtaining technical assistance 6 Ifthe problem persists go to the following section Troubleshooting a Serial I O Device Troubleshooting a Serial I O Device If the procedure in Troubleshooting the Basic I O Functions indicates that the problem is with a device connected to the serial port perform the following steps 1 Power off the system and any peripheral device connected to the serial port 2 Swap the interface cable that connects the device to the serial port with a known working cable Is the problem resolved Yes The interface cable must be replaced See Chapter 10 Getti
6. nections on the system s back panel see Figure 2 1 Check the network connector for physical damage Ensure that both ends of the network cable are inserted properly Press one end of the unshielded twisted pair UTP Ethernet cable into the network connector until the cable snaps securely into place Connect the other end of the cable to an RJ45 jack wall plate or to an RJ45 port ona UTP concentrator or hub depending on your network configuration Replace the patch cable or network cable from the wall jack to the system lf replacing the patch cable or network cable does not solve the problem try moving the system to a known working location on the network e The network driver files may be damaged or deleted Back up your hard disk drive then reinstall the network driver files For more information see the operating system software documentation e Run the network interface test in the Dell Diagnostics For more information see Chapter 5 Running the Dell Diagnostics If you cannot resolve the problem see Chapter 10 Getting Help for instructions on obtaining technical assistance Installation and Troubleshooting Guide Network Cable Requirements NOTICE To avoid line interference voice and data lines must be in separate sheaths Observe the following cabling restrictions for IOBASE T and 100BASE TX networks e For 10BASE T networks use Category 3 or Category 5 wiring and connectors
7. ng Help for instructions on obtaining technical assistance No Go to step 3 3 Power off the system and the serial device and swap the device with a comparable working device For example if the serial mouse has a problem swap it with a serial mouse that you know is working properly Installation and Troubleshooting Guide support dell com 4 Power on the system and the serial device Is the problem resolved Yes The serial device must be replaced See Chapter 10 Getting Help for instructions on obtaining technical assistance No See Chapter 10 Getting Help for instructions on obtaining technical assistance Troubleshooting USB Devices If a system error message indicates a problem with the universal serial bus USB connectors or the device connected to the port does not function properly perform the following steps 1 Enter the System Setup program and check that the USB connectors are enabled 2 Power off the system and any devices connected to the USB connectors Are two USB devices connected to the system Yes Go to step 3 No Go to step 5 3 Disconnect the devices from USB connectors 1 and 2 and connect the malfunctioning device to the opposite connector 4 Power on the system and the reconnected device s the problem resolved Yes The USB connector might be defective See Chapter 10 Getting Help for instructions on obtaining technical assistance No Go to step 5
8. s the monitor displaying text properly Yes Go to step 3 No The video controller is faulty see Chapter 10 Getting Help for instructions on obtaining technical assistance 3 Run the video tests in the Dell Diagnostics Did the tests run successfully Yes You have fixed the problem or the problem is software related For information about installing video drivers see Using the Dell OpenManage Server Assistant CD in the User s Guide No Go to step 4 4 Power off the system and disconnect it from the electrical outlet 5 Swap the monitor with one of the same type that is working and reconnect the system to the electrical outlet 6 Run the video tests in the Dell Diagnostics again Did the tests run successfully Yes The monitor must be replaced See Chapter 10 Getting Help for instructions on obtaining technical assistance No The video controller is faulty see Chapter 10 Getting Help for instructions on obtaining technical assistance Troubleshooting the Keyboard This procedure determines what kind of keyboard problem you might have If a system error message indicates a keyboard problem when you start the system or while the Dell Diagnostics is running perform the following steps 1 Look at the keyboard and the keyboard cable for any signs of damage Press and release each key on the keyboard Do the keyboard and its cable appear to be free of physical damage and do the keys work
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